@sphoro/bugcatch-web-sdk 0.16.0 → 0.18.0

package/src/panel/styles.js

@@ -0,0 +1,960 @@
+// The panel's stylesheet: everything the dialog draws, from the form to the
+// thread to the call bar.
+//
+// Kept apart from the launcher's (widget.js) because it is most of the
+// widget's CSS and none of it is needed until the panel is first opened. It is
+// added to the same shadow root the first time that happens, after the
+// launcher's sheet — so the custom properties, the theme and the base rules
+// declared there are already in force, and anything here that could collide
+// with them comes later in the cascade, where it always was.
+
+export const PANEL_CSS = `
+@keyframes bc-fade-in { from { opacity: 0 } to { opacity: 1 } }
+@keyframes bc-fade-out { to { opacity: 0 } }
+@keyframes bc-panel-in { from { opacity: 0; transform: translateY(14px) scale(.965) } to { opacity: 1; transform: none } }
+@keyframes bc-panel-out { to { opacity: 0; transform: translateY(10px) scale(.975) } }
+@keyframes bc-sheet-in { from { transform: translateY(100%) } to { transform: none } }
+@keyframes bc-sheet-out { to { transform: translateY(100%) } }
+@keyframes bc-rise { from { opacity: 0; transform: translateY(6px) } to { opacity: 1; transform: none } }
+@keyframes bc-pulse { 0%, 100% { opacity: 1; transform: scale(1) } 50% { opacity: .3; transform: scale(.78) } }
+@keyframes bc-spin { to { transform: rotate(360deg) } }
+@keyframes bc-pop { 0% { transform: scale(.5); opacity: 0 } 65% { transform: scale(1.1) } 100% { transform: scale(1); opacity: 1 } }
+@keyframes bc-nudge { 25% { transform: translateX(-3px) } 75% { transform: translateX(3px) } }
+@keyframes bc-typing { 0%, 60%, 100% { transform: translateY(0); opacity: .45 } 30% { transform: translateY(-3px); opacity: 1 } }
+@keyframes bc-shimmer { from { background-position: 200% 0 } to { background-position: -200% 0 } }
+
+/* ---------- scrim + panel ---------- */
+.scrim {
+  position: fixed; inset: 0; z-index: 2147483001;
+  background: rgba(10,12,16,.32);
+  animation: bc-fade-in 200ms ease both;
+}
+.scrim.closing { animation: bc-fade-out 170ms ease both; }
+
+/* The panel belongs to the launcher, so it opens out of that corner rather
+   than in the middle of the screen. --bc-dock-h is measured at open time
+   because the dock's height depends on whether the launcher is showing.
+   A column: the header and footer stay put and only the middle scrolls. */
+.panel {
+  position: fixed;
+  display: flex; flex-direction: column;
+  width: calc(100vw - 40px); max-width: 420px;
+  max-height: calc(100vh - var(--bc-dock-h, 84px) - 52px);
+  overflow: hidden;
+  background: var(--bc-bg); color: var(--bc-fg);
+  border-radius: var(--bc-r-xl); box-shadow: var(--bc-shadow);
+  border: 1px solid color-mix(in srgb, var(--bc-border) 70%, transparent);
+  animation: bc-panel-in 340ms var(--bc-ease) both;
+}
+/* A conversation wants a height of its own, so the thread fills the panel
+   rather than shrinking to its first two messages. */
+.panel.is-chat { height: 640px; }
+.scrim.at-right .panel { right: 20px; transform-origin: bottom right; }
+.scrim.at-left .panel { left: 20px; transform-origin: bottom left; }
+.scrim.at-bottom .panel { bottom: calc(20px + var(--bc-dock-h, 84px) + 12px); }
+.scrim.at-top .panel { top: calc(20px + var(--bc-dock-h, 84px) + 12px); transform-origin: top right; }
+.scrim.closing .panel { animation: bc-panel-out 170ms ease both; }
+
+/* ---------- header ---------- */
+.head {
+  flex: none; position: relative;
+  display: flex; align-items: center; gap: 12px;
+  padding: 16px 14px 14px var(--bc-pad);
+  background: linear-gradient(180deg, var(--bc-accent-soft), var(--bc-bg));
+  border-bottom: 1px solid var(--bc-border);
+}
+.head .mark, .avatar {
+  flex: none; display: grid; place-items: center; position: relative;
+  width: 38px; height: 38px; border-radius: 50%;
+  background: linear-gradient(140deg, var(--bc-accent), color-mix(in srgb, var(--bc-accent) 60%, #fff));
+  color: var(--bc-on-accent); font-size: 19px;
+  box-shadow: 0 4px 12px color-mix(in srgb, var(--bc-accent) 30%, transparent);
+}
+/* The little "online" dot says someone — or something — is on the other end. */
+.head .mark::after {
+  content: ''; position: absolute; right: -1px; bottom: -1px;
+  width: 11px; height: 11px; border-radius: 50%;
+  background: #22c55e; border: 2px solid var(--bc-bg);
+}
+.head .titles { flex: 1; min-width: 0; }
+.head h2 {
+  margin: 0 0 2px; font-size: var(--bc-fs-lg); font-weight: 680; letter-spacing: -.02em; line-height: 1.25;
+  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
+}
+.head p { margin: 0; font-size: var(--bc-fs-sm); line-height: 1.45; color: var(--bc-muted); }
+.icon-btn {
+  flex: none; display: grid; place-items: center;
+  width: 32px; height: 32px; padding: 0; font-size: 16px;
+  border: none; border-radius: 10px; background: none; color: var(--bc-muted);
+  cursor: pointer; transition: background 160ms, color 160ms, transform 160ms var(--bc-ease);
+}
+.icon-btn:hover { background: color-mix(in srgb, var(--bc-fg) 7%, transparent); color: var(--bc-fg); }
+.icon-btn:active { transform: scale(.92); }
+.icon-btn.back { margin: 0 -6px 0 -8px; }
+
+.body {
+  flex: 1 1 auto; min-height: 0; overflow-y: auto; overscroll-behavior: contain;
+  padding: 16px var(--bc-pad) 6px;
+}
+
+label { display: block; font-size: var(--bc-fs-sm); font-weight: 620; color: var(--bc-fg); margin-bottom: 7px; }
+label .opt { font-weight: 450; color: var(--bc-faint); }
+input[type=text], input[type=email], textarea {
+  width: 100%; padding: 11px 13px; font-size: var(--bc-fs-md); line-height: 1.45;
+  color: var(--bc-fg); background: var(--bc-elevated);
+  border: 1px solid var(--bc-border); border-radius: var(--bc-r-md);
+  transition: border-color 160ms, box-shadow 160ms, background 160ms;
+}
+input[type=text]::placeholder, input[type=email]::placeholder, textarea::placeholder { color: var(--bc-faint); }
+input[type=text]:hover, input[type=email]:hover, textarea:hover { border-color: color-mix(in srgb, var(--bc-fg) 18%, var(--bc-border)); }
+input[type=text]:focus, input[type=email]:focus, textarea:focus {
+  outline: none; border-color: var(--bc-accent); box-shadow: var(--bc-ring);
+}
+input.invalid, input.invalid:focus, textarea.invalid {
+  border-color: var(--bc-danger); animation: bc-nudge 240ms ease;
+  box-shadow: 0 0 0 3px color-mix(in srgb, var(--bc-danger) 16%, transparent);
+}
+.field-err {
+  display: flex; align-items: center; gap: 6px;
+  margin: 7px 0 0; font-size: var(--bc-fs-xs); font-weight: 550; color: var(--bc-danger);
+  animation: bc-rise 200ms var(--bc-ease) both;
+}
+.field-err svg { font-size: 13px; flex: none; }
+textarea { min-height: 88px; resize: vertical; }
+.field { margin-bottom: 16px; }
+.field-head { display: flex; align-items: baseline; justify-content: space-between; gap: 8px; }
+.field-head .count { font-size: var(--bc-fs-xs); color: var(--bc-faint); font-variant-numeric: tabular-nums; }
+
+/* The draft line: a quiet note, or a card offering to pick up where they left off. */
+.compose > .note { font-size: var(--bc-fs-xs); color: var(--bc-faint); margin: -4px 0 10px; }
+.compose > .note:empty { display: none; }
+.compose > .note:has(button) {
+  display: flex; flex-wrap: wrap; align-items: center; gap: 6px 10px;
+  margin: 0 0 14px; padding: 10px 12px; border-radius: var(--bc-r-md);
+  background: var(--bc-accent-soft); border: 1px solid var(--bc-accent-line);
+  font-size: var(--bc-fs-sm); color: var(--bc-fg);
+}
+.compose > .note button {
+  padding: 5px 11px; font: inherit; font-size: var(--bc-fs-xs); font-weight: 620;
+  border-radius: 999px; cursor: pointer;
+  border: 1px solid var(--bc-accent); background: var(--bc-accent); color: var(--bc-on-accent);
+}
+.compose > .note button[data-discard] { background: transparent; color: var(--bc-muted); border-color: var(--bc-border); }
+
+/* ---------- what is already known ----------
+   A help surface in front of the form, not a step in it. Everything here is
+   dismissible by ignoring it: the reporter can read what is already known and
+   leave, tap "this is happening to me too" and leave, or type straight past all
+   of it and file the report they came to file. Nothing is ever in their way,
+   because a reporter who feels handled rather than helped stops reporting. */
+.known { margin-bottom: 16px; }
+.known .known-h {
+  margin: 0 0 8px; font-size: 11px; font-weight: 680; letter-spacing: .06em;
+  text-transform: uppercase; color: var(--bc-faint);
+}
+.known .issue {
+  display: flex; align-items: center; gap: 10px;
+  padding: 10px 12px; margin-bottom: 6px;
+  background: var(--bc-subtle); border: 1px solid var(--bc-border); border-radius: var(--bc-r-md);
+  animation: bc-rise 240ms var(--bc-ease) both;
+}
+.known .issue.is-joined { border-color: color-mix(in srgb, var(--bc-ok) 55%, var(--bc-border)); }
+.known .issue .who { flex: 1; min-width: 0; }
+.known .issue .t {
+  display: block; font-size: 13px; font-weight: 620; line-height: 1.4;
+  color: var(--bc-fg); overflow-wrap: anywhere;
+}
+.known .issue .meta {
+  display: block; margin-top: 3px; font-size: var(--bc-fs-xs); line-height: 1.45; color: var(--bc-muted);
+}
+.known .issue .join {
+  flex: none; padding: 7px 12px; font-size: 12px; font-weight: 620;
+  color: var(--bc-accent); background: var(--bc-bg);
+  border: 1px solid var(--bc-accent-line); border-radius: 999px; cursor: pointer;
+  transition: background 160ms, border-color 160ms;
+}
+.known .issue .join:hover { border-color: var(--bc-accent); background: var(--bc-accent-soft); }
+.known .issue .join:disabled { color: var(--bc-ok); border-color: var(--bc-border); background: var(--bc-bg); cursor: default; opacity: 1; }
+.known .ask { display: flex; gap: 8px; margin: 2px 0 8px; }
+.known .ask input { flex: 1; min-width: 0; }
+.known .ask button { flex: none; }
+.known .err { margin: 6px 0 0; font-size: 12px; line-height: 1.45; color: var(--bc-danger); }
+
+/* ---------- questions the assistant answers by itself ---------- */
+.picks { margin-bottom: 16px; }
+.picks .picks-h {
+  margin: 0 0 8px; font-size: 11px; font-weight: 680; letter-spacing: .06em;
+  text-transform: uppercase; color: var(--bc-faint);
+}
+.picks .picks-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(150px, 1fr)); gap: 6px; }
+.picks .pick {
+  display: flex; flex-direction: column; align-items: flex-start; gap: 2px;
+  padding: 9px 11px; text-align: left; cursor: pointer; font: inherit;
+  color: var(--bc-fg); background: var(--bc-subtle);
+  border: 1px solid var(--bc-border); border-radius: var(--bc-r-md);
+  transition: background 160ms, border-color 160ms, transform 160ms;
+  animation: bc-rise 240ms var(--bc-ease) both;
+}
+.picks .pick:hover { border-color: var(--bc-accent-line); background: var(--bc-accent-soft); }
+.picks .pick[aria-pressed="true"] { border-color: var(--bc-accent); background: var(--bc-accent-soft); }
+.picks .pick .t { font-size: 13px; font-weight: 620; line-height: 1.35; overflow-wrap: anywhere; }
+.picks .pick .h { font-size: var(--bc-fs-xs); line-height: 1.4; color: var(--bc-muted); }
+.picks .picks-note {
+  display: flex; gap: 6px; align-items: flex-start; margin: 8px 0 0;
+  font-size: 12px; line-height: 1.45; color: var(--bc-muted);
+}
+.picks .picks-note svg { flex: none; margin-top: 2px; color: var(--bc-ok); }
+
+/* ---------- who is reporting ----------
+   A strip above the form rather than a screen in front of it: where signing in
+   is optional this is a line the reporter may ignore, and it should read as
+   one. Where it is required the composer below is not rendered at all and this
+   strip is the whole panel. */
+.whoami {
+  display: flex; align-items: center; flex-wrap: wrap; gap: 8px;
+  margin-bottom: 16px; padding: 10px 12px;
+  font-size: var(--bc-fs-sm); line-height: 1.45; color: var(--bc-muted);
+  background: var(--bc-subtle); border: 1px solid var(--bc-border); border-radius: var(--bc-r-md);
+}
+.whoami.asking { display: block; padding: 14px; }
+.whoami .who { flex: 1; min-width: 0; }
+.whoami .who strong { color: var(--bc-fg); font-weight: 620; word-break: break-all; }
+.link {
+  padding: 0; font: inherit; font-size: var(--bc-fs-sm); font-weight: 620; line-height: 1.45;
+  color: var(--bc-accent); background: none; border: none; cursor: pointer; border-radius: 4px;
+}
+.link:hover { text-decoration: underline; text-underline-offset: 2px; }
+.link:disabled { color: var(--bc-faint); cursor: default; text-decoration: none; }
+.whoami .why { margin: 0 0 10px; font-size: var(--bc-fs-sm); line-height: 1.5; color: var(--bc-muted); }
+.whoami .why strong { color: var(--bc-fg); font-weight: 620; word-break: break-all; }
+.whoami .row { display: flex; gap: 8px; align-items: stretch; }
+.whoami .row input { flex: 1; min-width: 0; }
+.whoami .row button { flex: none; }
+.whoami .after { display: flex; gap: 14px; align-items: center; margin-top: 9px; }
+.whoami .err { color: var(--bc-danger); }
+.whoami .code { letter-spacing: .28em; font-variant-numeric: tabular-nums; }
+
+/* ---------- which record is this about ----------
+   Drawn only after Send has been pressed and only when what they wrote did not
+   already answer it, so most people never see this at all. Presented as the
+   assistant asking one friendly follow-up, not as a form field that appeared. */
+.refs {
+  position: relative;
+  margin-bottom: 16px; padding: 14px;
+  font-size: var(--bc-fs-sm); line-height: 1.45; color: var(--bc-muted);
+  background: var(--bc-accent-soft);
+  border: 1px solid var(--bc-accent-line); border-radius: var(--bc-r-lg);
+  animation: bc-item-in 280ms var(--bc-ease) both;
+}
+.refs .ask-head { display: flex; align-items: flex-start; gap: 10px; margin-bottom: 11px; }
+.refs .ask-head .avatar { width: 28px; height: 28px; font-size: 14px; box-shadow: none; }
+.refs .ask-head strong { display: block; font-size: 13.5px; font-weight: 650; color: var(--bc-fg); margin-bottom: 1px; }
+.refs .why { margin: 0; font-size: var(--bc-fs-sm); line-height: 1.5; color: var(--bc-muted); }
+.refs .row { display: flex; gap: 8px; align-items: stretch; }
+.refs .row input { flex: 1; min-width: 0; background: var(--bc-bg); }
+.refs select {
+  flex: none; max-width: 45%; padding: 10px 10px; font-size: 13px;
+  color: var(--bc-fg); background: var(--bc-bg);
+  border: 1px solid var(--bc-border); border-radius: var(--bc-r-md);
+}
+.refs select:focus { outline: none; border-color: var(--bc-accent); box-shadow: var(--bc-ring); }
+.refs .chips { display: flex; flex-wrap: wrap; gap: 6px; margin-bottom: 9px; }
+.refs .chips button {
+  padding: 5px 11px; font: inherit; font-size: 12px; font-weight: 600; border-radius: 999px; cursor: pointer;
+  color: var(--bc-muted); background: var(--bc-bg); border: 1px solid var(--bc-border);
+  transition: background 160ms, color 160ms, border-color 160ms;
+}
+.refs .chips button[aria-pressed="true"] { color: var(--bc-on-accent); background: var(--bc-accent); border-color: var(--bc-accent); }
+.refs .hint { margin: 8px 0 0; font-size: 12px; line-height: 1.45; color: var(--bc-muted); }
+.refs .after { display: flex; gap: 12px; align-items: center; margin-top: 9px; }
+.refs .err { color: var(--bc-danger); font-weight: 550; }
+.refs .link { margin-top: 10px; font-size: 12px; color: var(--bc-muted); }
+.refs .link:hover { color: var(--bc-fg); }
+.refs .chips.cands button { font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-weight: 550; }
+/* "We read your ID" — under the description, while they type. */
+.ref-found {
+  display: flex; align-items: center; gap: 6px;
+  margin: -6px 0 14px; font-size: 12px; line-height: 1.45; color: var(--bc-muted);
+}
+.ref-found svg { width: 14px; height: 14px; flex: none; color: var(--bc-ok); }
+.ref-found b { font-weight: 600; color: var(--bc-fg); }
+
+/* ---------- severity ---------- */
+.seg { display: grid; grid-template-columns: repeat(4, 1fr); gap: 3px; padding: 3px; background: var(--bc-subtle); border: 1px solid var(--bc-border); border-radius: var(--bc-r-md); }
+.seg button {
+  display: inline-flex; align-items: center; justify-content: center; gap: 6px;
+  padding: 8px 4px; font-size: var(--bc-fs-sm); font-weight: 550; line-height: 1;
+  color: var(--bc-muted); background: none; border: none; border-radius: 9px;
+  cursor: pointer; transition: background 180ms var(--bc-ease), color 180ms, box-shadow 180ms;
+}
+.seg button::before { content: ''; width: 7px; height: 7px; border-radius: 50%; background: var(--sev, var(--bc-faint)); opacity: .55; transition: opacity 180ms; }
+.seg button[data-prio="LOW"] { --sev: #94a3b8; }
+.seg button[data-prio="MEDIUM"] { --sev: #3b82f6; }
+.seg button[data-prio="HIGH"] { --sev: #f59e0b; }
+.seg button[data-prio="CRITICAL"] { --sev: #ef4444; }
+.seg button:hover { color: var(--bc-fg); }
+.seg button[aria-pressed=true] {
+  background: var(--bc-raised); color: var(--bc-fg); font-weight: 650;
+  box-shadow: 0 1px 3px rgba(10,12,16,.14), 0 0 0 1px color-mix(in srgb, var(--bc-border) 60%, transparent);
+}
+.seg button[aria-pressed=true]::before { opacity: 1; }
+.seg button:focus-visible { outline-offset: -2px; }
+
+/* ---------- attachments ---------- */
+.tools { display: grid; grid-template-columns: repeat(auto-fit, minmax(0, 1fr)); gap: 8px; }
+.tool {
+  display: inline-flex; flex-direction: column; align-items: center; justify-content: center; gap: 6px;
+  padding: 12px 8px; font-size: 12px; font-weight: 600; line-height: 1;
+  color: var(--bc-fg); background: var(--bc-elevated);
+  border: 1px dashed color-mix(in srgb, var(--bc-fg) 20%, var(--bc-border)); border-radius: var(--bc-r-md); cursor: pointer;
+  transition: border-color 160ms, background 160ms, color 160ms, transform 160ms var(--bc-ease);
+}
+.tool svg { font-size: 19px; color: var(--bc-muted); transition: color 160ms; }
+.tool:hover:not(:disabled) { border-color: var(--bc-accent); border-style: solid; background: var(--bc-accent-soft); transform: translateY(-1px); }
+.tool:hover:not(:disabled) svg { color: var(--bc-accent); }
+.tool:active:not(:disabled) { transform: translateY(0) scale(.98); }
+.tool:disabled { opacity: .45; cursor: not-allowed; }
+.attach-hint { margin: 8px 0 0; font-size: var(--bc-fs-xs); color: var(--bc-faint); }
+
+.thumbs { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 10px; }
+.thumbs:empty { display: none; }
+.thumb {
+  position: relative; width: 76px; height: 76px; flex: none;
+  border-radius: var(--bc-r-md); overflow: hidden;
+  border: 1px solid var(--bc-border); background: var(--bc-subtle);
+  box-shadow: var(--bc-shadow-sm);
+  animation: bc-item-in 300ms var(--bc-ease) both;
+}
+.thumb img, .thumb video { width: 100%; height: 100%; object-fit: cover; display: block; }
+.thumb .kind {
+  position: absolute; left: 4px; bottom: 4px;
+  display: inline-flex; align-items: center; gap: 3px;
+  padding: 2px 5px; border-radius: 5px;
+  background: rgba(10,12,16,.72); color: #fff; font-size: 9.5px; font-weight: 600; line-height: 1.3;
+}
+.thumb .drop {
+  position: absolute; top: 4px; right: 4px;
+  width: 20px; height: 20px; font-size: 11px; border-radius: 50%;
+  background: rgba(10,12,16,.7); color: #fff; border: none;
+  display: grid; place-items: center; cursor: pointer;
+  opacity: 0; transition: opacity 160ms, background 160ms;
+}
+.thumb:hover .drop, .thumb:focus-within .drop { opacity: 1; }
+.thumb .drop:hover { background: var(--bc-danger); }
+.thumb .veil {
+  position: absolute; inset: 0; display: grid; place-items: center; gap: 6px;
+  background: rgba(10,12,16,.62); color: #fff; font-size: 10.5px; font-weight: 600;
+  align-content: center;
+}
+.thumb .veil.err { background: color-mix(in srgb, var(--bc-danger) 82%, transparent); }
+.spinner {
+  width: 17px; height: 17px; border-radius: 50%;
+  border: 2px solid rgba(255,255,255,.35); border-top-color: #fff;
+  animation: bc-spin 720ms linear infinite;
+}
+.bar { width: 46px; height: 3px; border-radius: 2px; background: rgba(255,255,255,.3); overflow: hidden; }
+.bar i { display: block; height: 100%; width: 0; background: #fff; transition: width 180ms linear; }
+.veil button {
+  background: none; border: none; color: #fff; font-size: 14px; padding: 2px;
+  cursor: pointer; display: grid; place-items: center;
+}
+
+/* ---------- footer ---------- */
+.foot {
+  flex: none;
+  display: flex; align-items: center; flex-wrap: wrap; gap: 8px;
+  padding: 12px var(--bc-pad); border-top: 1px solid var(--bc-border);
+  background: var(--bc-bg);
+}
+.foot .spacer { flex: 1; }
+.foot .note { flex-basis: 100%; order: -1; font-size: var(--bc-fs-xs); color: var(--bc-muted); }
+.foot .note:empty { display: none; }
+/* Quiet, but still legible: this sits in someone else's product, so it identifies
+   where the report goes without competing with their interface. Quiet is bought
+   with colour (--bc-brand-ink sits a step below body text) rather than with a
+   blanket opacity — the BUGCATCH half is only about 3px of cap height at this
+   size, and dimming it on top of that left it as a smudge in both themes. */
+.powered {
+  flex: none; display: flex; align-items: center; justify-content: center; gap: 6px;
+  padding: 7px var(--bc-pad) 9px; font-size: 10.5px; color: var(--bc-faint);
+  background: var(--bc-subtle); border-top: 1px solid var(--bc-border);
+}
+.brand-credit { display: flex; align-items: center; transition: color 0.15s; border-radius: 4px; }
+.bc-brand { height: 16px; width: auto; display: block; color: var(--bc-brand-ink); }
+.brand-credit:hover .bc-brand { color: var(--bc-fg); }
+button.ghost, button.primary {
+  display: inline-flex; align-items: center; justify-content: center; gap: 7px;
+  height: 38px; padding: 0 15px; font: inherit; font-size: 13px; font-weight: 620; line-height: 1;
+  border-radius: 999px; cursor: pointer; white-space: nowrap;
+  transition: transform 160ms var(--bc-ease), filter 160ms, background 160ms, border-color 160ms, color 160ms, box-shadow 160ms;
+}
+button.ghost { background: var(--bc-bg); border: 1px solid var(--bc-border); color: var(--bc-fg); }
+button.ghost:hover:not(:disabled) { background: var(--bc-subtle); border-color: color-mix(in srgb, var(--bc-fg) 20%, var(--bc-border)); }
+button.ghost svg, button.primary svg { font-size: 15px; }
+button.primary {
+  padding: 0 18px;
+  background: var(--bc-accent); border: 1px solid var(--bc-accent); color: var(--bc-on-accent);
+  box-shadow: 0 4px 12px color-mix(in srgb, var(--bc-accent) 30%, transparent);
+}
+button.primary:hover:not(:disabled) { transform: translateY(-1px); filter: brightness(1.07); }
+button.primary:active:not(:disabled) { transform: none; }
+button:disabled { opacity: .5; cursor: not-allowed; }
+button.primary:disabled { box-shadow: none; }
+button.primary .spinner { border-color: rgba(255,255,255,.4); border-top-color: #fff; width: 14px; height: 14px; }
+button.quiet {
+  padding: 0 4px; height: 38px; font: inherit; font-size: 13px; font-weight: 600;
+  border: none; background: none; color: var(--bc-muted); cursor: pointer; border-radius: 8px;
+}
+button.quiet:hover { color: var(--bc-accent); }
+
+/* ---------- your reports ---------- */
+.history {
+  flex: 1 1 auto; min-height: 0; overflow-y: auto; overscroll-behavior: contain;
+  padding: 8px 12px 14px;
+}
+/* On the conversation screen the inner thread does the scrolling, so this
+   wrapper must not — two nested scrollers means the composer drifts out of
+   reach exactly when someone reaches for it. */
+.history.chatting {
+  overflow: hidden; display: flex; flex-direction: column; padding: 0;
+}
+.history .row {
+  display: flex; align-items: center; gap: 12px;
+  padding: 12px 10px; border-bottom: 1px solid var(--bc-border);
+}
+.history .row:last-child { border-bottom: 0; }
+.history .who { flex: 1; min-width: 0; }
+.history .ttl {
+  display: block; font-size: 13.5px; font-weight: 600; color: var(--bc-fg);
+  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
+}
+.history .sub { display: block; margin-top: 3px; font-size: var(--bc-fs-xs); color: var(--bc-faint); }
+.history .row-ico {
+  flex: none; display: grid; place-items: center; width: 34px; height: 34px; border-radius: 10px;
+  background: var(--bc-subtle); color: var(--bc-muted); font-size: 16px;
+}
+.history .chev { flex: none; color: var(--bc-faint); font-size: 15px; transition: transform 160ms var(--bc-ease), color 160ms; }
+.empty {
+  display: flex; flex-direction: column; align-items: center; gap: 10px;
+  padding: 40px 16px; text-align: center; font-size: var(--bc-fs-sm); color: var(--bc-muted);
+}
+.empty .empty-ico {
+  display: grid; place-items: center; width: 44px; height: 44px; border-radius: 50%;
+  background: var(--bc-accent-soft); color: var(--bc-accent); font-size: 20px;
+}
+.skel {
+  display: block; height: 12px; border-radius: 6px; margin: 6px 0;
+  background: linear-gradient(90deg, var(--bc-subtle) 25%, color-mix(in srgb, var(--bc-fg) 8%, var(--bc-subtle)) 50%, var(--bc-subtle) 75%);
+  background-size: 200% 100%; animation: bc-shimmer 1.4s linear infinite;
+}
+/* A history row is a button now — it opens the report — so the UA styling has
+   to go, and the hit area has to read as one. */
+.history button.row {
+  width: 100%; background: none; border: 0; margin-bottom: 2px;
+  font: inherit; color: inherit; text-align: left; cursor: pointer;
+  border-radius: var(--bc-r-md); transition: background 160ms;
+  animation: bc-rise 260ms var(--bc-ease) both;
+}
+.history button.row:hover { background: var(--bc-subtle); }
+.history button.row:hover .chev { transform: translateX(2px); color: var(--bc-accent); }
+.history button.row:focus-visible { outline-offset: -2px; }
+
+/* ---------- one report, and what happened to it ---------- */
+.report-head {
+  flex: none;
+  display: grid; grid-template-columns: 1fr auto; gap: 2px 10px; align-items: center;
+  padding: 10px var(--bc-pad); border-bottom: 1px solid var(--bc-border);
+  background: var(--bc-bg);
+}
+.report-head .ttl { font-size: 13px; font-weight: 620; color: var(--bc-fg); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; min-width: 0; }
+.report-head .sub { font-size: var(--bc-fs-xs); color: var(--bc-faint); }
+.report-head .pill { grid-row: 1 / span 2; grid-column: 2; align-self: center; }
+
+/* The thread scrolls; the composer under it does not. Both live inside the
+   panel, which stops scrolling as a whole on this screen — a composer that
+   scrolls away is a composer people think isn't there. */
+.thread {
+  flex: 1 1 auto; min-height: 140px;
+  display: flex; flex-direction: column; gap: 4px;
+  padding: 14px var(--bc-pad) 12px; overflow-y: auto; overscroll-behavior: contain;
+}
+
+/* The day a run of messages happened on, as a centred label on a rule. */
+.day-sep {
+  display: flex; align-items: center; gap: 10px; margin: 10px 0 6px;
+  font-size: 11px; font-weight: 620; letter-spacing: .02em; color: var(--bc-faint);
+}
+.day-sep::before, .day-sep::after { content: ''; flex: 1; height: 1px; background: var(--bc-border); }
+
+/* A status change is not a message and is not drawn as one: no side, no
+   bubble, no author. Centred and quiet, the way every chat marks the things
+   that happened rather than the things that were said. */
+.sys {
+  align-self: center; max-width: 90%; text-align: center; margin: 6px 0;
+  padding: 4px 10px; border-radius: 999px; background: var(--bc-subtle);
+  font-size: var(--bc-fs-xs); line-height: 1.45; color: var(--bc-muted);
+  animation: bc-fade-in 240ms ease both;
+}
+.sys .dot {
+  display: inline-block; width: 6px; height: 6px; margin-right: 6px;
+  border-radius: 50%; background: var(--bc-muted); vertical-align: middle;
+}
+.sys .t { color: var(--bc-faint); }
+.sys.k-status .dot { background: #4da3ff; }
+.sys.k-severity .dot { background: #e8912a; }
+.sys.k-assignment .dot { background: #8b7dff; }
+.sys.k-filed .dot { background: var(--bc-faint); }
+
+/* ---------- the conversation ----------
+
+   A status change and a message are different things and are drawn as such: a
+   change is a line on the rail above, a message is a bubble with a side. The
+   reporter's own words sit right and accented, the other side's left beside an
+   avatar that says who it is — the arrangement every chat has taught people to
+   read without a legend. */
+.msg-row, .typing-row {
+  display: grid; grid-template-columns: 28px minmax(0, 1fr); column-gap: 8px;
+  max-width: 88%; margin-top: 10px;
+  animation: bc-rise 260ms var(--bc-ease) both;
+}
+.msg-row.cont { margin-top: 3px; }
+.msg-row > *, .typing-row > * { grid-column: 2; }
+/* Fixed rows, so the avatar lines up with the bubble whatever else the
+   message carries (a name above it, answers or a time below it). */
+.msg-row > .msg-who, .typing-row > .msg-who { grid-row: 1; }
+.msg-row > .bubble, .typing-row > .bubble { grid-row: 2; }
+.msg-row > .quick { grid-row: 3; }
+.msg-row > .msg-when { grid-row: 4; }
+.msg-row > .av, .typing-row > .av { grid-column: 1; grid-row: 2; align-self: end; }
+/* In a run of messages the avatar sits by the last bubble and the time under
+   it, the way a chat marks where one turn ends. */
+.msg-row:has(+ .msg-row.cont) > .av { visibility: hidden; }
+.msg-row:has(+ .msg-row.cont) > .msg-when { display: none; }
+.msg-row.theirs, .typing-row { align-self: flex-start; }
+.msg-row.mine { align-self: flex-end; grid-template-columns: minmax(0, 1fr); justify-items: end; }
+.msg-row.mine > * { grid-column: 1; }
+.av {
+  display: grid; place-items: center; width: 28px; height: 28px; border-radius: 50%;
+  font-size: 11px; font-weight: 700; letter-spacing: .02em;
+  background: color-mix(in srgb, var(--bc-fg) 10%, var(--bc-bg)); color: var(--bc-fg);
+}
+.av.bot {
+  background: linear-gradient(140deg, var(--bc-accent), color-mix(in srgb, var(--bc-accent) 60%, #fff));
+  color: var(--bc-on-accent); font-size: 14px;
+}
+.msg-who { font-size: var(--bc-fs-xs); font-weight: 620; color: var(--bc-muted); padding: 0 4px 4px; }
+.msg-who.auto { color: var(--bc-accent); display: inline-flex; align-items: center; gap: 5px; }
+.msg-who .tag {
+  padding: 1px 6px; border-radius: 999px; font-size: 9.5px; font-weight: 700; letter-spacing: .04em;
+  text-transform: uppercase; background: var(--bc-accent-soft); color: var(--bc-accent);
+}
+.bubble {
+  justify-self: start; max-width: 100%;
+  padding: 9px 13px; border-radius: 18px; font-size: 13.5px; line-height: 1.5;
+  background: var(--bc-subtle); color: var(--bc-fg);
+  border: 1px solid var(--bc-border);
+  border-bottom-left-radius: 6px;
+}
+/* pre-wrap belongs to the text, not the box — on the box it would also render
+   the markup's own indentation. */
+.msg-text { display: block; white-space: pre-wrap; overflow-wrap: anywhere; }
+.msg-row.mine .bubble {
+  justify-self: end;
+  background: var(--bc-accent); border-color: var(--bc-accent); color: var(--bc-on-accent);
+  border-bottom-left-radius: 18px; border-bottom-right-radius: 6px;
+}
+.msg-row.cont.theirs .bubble { border-top-left-radius: 6px; }
+.msg-row.cont.mine .bubble { border-top-right-radius: 6px; }
+/* A reply nobody wrote: tinted with the accent and labelled "Assistant" above
+   it, so it reads the same to someone who cannot see the colour at all. */
+.msg-row.auto .bubble { background: var(--bc-accent-soft); border-color: var(--bc-accent-line); }
+/* An attachment-only message has no text to wrap, so the bubble would be an
+   empty coloured box around it. */
+.bubble.silent { padding: 0; background: none !important; border: 0; }
+.msg-when { font-size: 10.5px; color: var(--bc-faint); padding: 4px 4px 0; }
+.msg-row.pending { opacity: .6; }
+.msg-row.pending .msg-when::after { content: ' · Sending…'; }
+.msg-row.failed .bubble { border: 1px solid var(--bc-danger); }
+.msg-row.failed .msg-when { color: var(--bc-danger); }
+.msg-row.failed .msg-when::after { content: ' · Not sent'; }
+
+/* The assistant, thinking. Three dots in a bubble where its next message will be. */
+.typing { display: inline-flex; align-items: center; gap: 4px; padding: 12px 14px; justify-self: start; }
+.typing i {
+  width: 7px; height: 7px; border-radius: 50%; background: var(--bc-accent); opacity: .45;
+  animation: bc-typing 1.2s ease-in-out infinite;
+}
+.typing i:nth-child(2) { animation-delay: .15s; }
+.typing i:nth-child(3) { animation-delay: .3s; }
+.typing-row .msg-when { padding-top: 4px; }
+
+.att { display: flex; flex-direction: column; gap: 6px; margin-top: 6px; }
+.bubble.silent .att { margin-top: 0; }
+.att img {
+  display: block; max-width: 100%; max-height: 190px; border-radius: var(--bc-r-md);
+  border: 1px solid var(--bc-border); object-fit: cover; cursor: zoom-in;
+}
+.att audio { width: 232px; max-width: 100%; height: 34px; }
+.att video { max-width: 100%; max-height: 190px; border-radius: var(--bc-r-md); }
+.att .file {
+  display: flex; align-items: center; gap: 8px; text-decoration: none;
+  padding: 8px 10px; border-radius: 10px; font-size: 12px;
+  background: var(--bc-elevated); border: 1px solid var(--bc-border); color: var(--bc-fg);
+}
+.att .file:hover { border-color: var(--bc-accent); }
+.att .file .nm { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
+.att .file .sz { flex: none; color: var(--bc-faint); font-size: 11px; }
+
+/* ---------- the assistant's live card ----------
+   A status header pinned between the report and the conversation: where the
+   investigation is, as words and as a stepper. It does not scroll with the
+   thread, because "is anything happening?" is the question on screen the
+   whole time. */
+.assistant {
+  flex: none; position: relative; overflow: hidden;
+  margin: 10px 12px 0; padding: 12px 14px 12px;
+  border-radius: var(--bc-r-lg); border: 1px solid var(--bc-border);
+  background: var(--bc-subtle);
+  transition: background 400ms ease, border-color 400ms ease;
+}
+.assistant.analyzing, .assistant.confirming, .assistant.needs_info {
+  background: var(--bc-accent-soft); border-color: var(--bc-accent-line);
+}
+.assistant.resolved { background: color-mix(in srgb, var(--bc-ok) 9%, var(--bc-bg)); border-color: color-mix(in srgb, var(--bc-ok) 35%, var(--bc-border)); }
+/* On a call: the call's own card is what they are watching. This one states
+   what is happening and stops moving — no spinner, no travelling bar. */
+.assistant.calling { background: var(--bc-bg); }
+.assistant.calling .as-progress i { transition: none; }
+.as-body.entering { animation: bc-rise 360ms var(--bc-ease) both; }
+.as-top { display: flex; gap: 11px; align-items: center; }
+.as-orb {
+  flex: none; width: 32px; height: 32px; border-radius: 50%; display: grid; place-items: center;
+  color: var(--bc-on-accent); font-size: 15px;
+  background: linear-gradient(140deg, var(--bc-accent), color-mix(in srgb, var(--bc-accent) 60%, #fff));
+}
+.assistant.resolved .as-orb { background: var(--bc-ok); }
+.assistant.reviewing .as-orb { background: color-mix(in srgb, var(--bc-fg) 55%, var(--bc-bg)); }
+.as-spin { width: 16px; height: 16px; border-radius: 50%; border: 2px solid rgba(255,255,255,.4); border-top-color: #fff; animation: as-rot .8s linear infinite; }
+@keyframes as-rot { to { transform: rotate(360deg); } }
+.as-text { min-width: 0; flex: 1; }
+.as-title { font-weight: 650; font-size: 13.5px; letter-spacing: -.01em; color: var(--bc-fg); }
+.as-detail { font-size: 12px; line-height: 1.45; color: var(--bc-muted); margin-top: 2px; }
+.as-progress {
+  height: 4px; margin: 12px 0 0; border-radius: 999px; overflow: hidden;
+  background: color-mix(in srgb, var(--bc-fg) 9%, transparent);
+}
+.as-progress i {
+  display: block; height: 100%; border-radius: inherit; background: var(--bc-accent);
+  transition: width 700ms var(--bc-ease);
+}
+.assistant.resolved .as-progress i { background: var(--bc-ok); }
+.assistant.analyzing .as-progress i {
+  background: linear-gradient(90deg, var(--bc-accent) 0%, color-mix(in srgb, var(--bc-accent) 45%, #fff) 50%, var(--bc-accent) 100%);
+  background-size: 200% 100%; animation: bc-shimmer 1.6s linear infinite;
+}
+.as-steps {
+  list-style: none; display: grid; grid-template-columns: repeat(4, 1fr); gap: 4px;
+  margin: 8px 0 0; padding: 0; font-size: 10.5px; color: var(--bc-faint);
+}
+.as-steps li { display: flex; align-items: center; gap: 5px; min-width: 0; white-space: nowrap; }
+.as-steps li .lbl { min-width: 0; overflow: hidden; text-overflow: ellipsis; }
+.as-steps li .dot { flex: none; width: 8px; height: 8px; border-radius: 50%; border: 1.5px solid currentColor; }
+.as-steps li.done { color: var(--bc-muted); }
+.as-steps li.done .dot { background: var(--bc-accent); border-color: var(--bc-accent); }
+.assistant.resolved .as-steps li.done .dot { background: var(--bc-ok); border-color: var(--bc-ok); }
+.as-steps li.active { color: var(--bc-fg); font-weight: 650; }
+.as-steps li.active .dot { border-color: var(--bc-accent); background: var(--bc-bg); animation: as-pulse 1.2s ease-in-out infinite; }
+@keyframes as-pulse { 50% { box-shadow: 0 0 0 4px color-mix(in srgb, var(--bc-accent) 25%, transparent); } }
+@media (prefers-reduced-motion: reduce) { .as-spin, .as-steps li.active .dot, .assistant.analyzing .as-progress i, .typing i { animation: none; } }
+
+/* Quick answers under the confirm question — only on the latest message. */
+.msg-row .quick { display: none; gap: 6px; flex-wrap: wrap; margin-top: 8px; }
+.msg-row:last-child .quick { display: flex; }
+.quick button {
+  display: inline-flex; align-items: center; gap: 6px;
+  font: inherit; font-size: 13px; font-weight: 600; padding: 8px 14px; border-radius: 999px; cursor: pointer;
+  border: 1px solid var(--bc-accent); background: var(--bc-bg); color: var(--bc-accent);
+  transition: background 160ms, color 160ms, transform 160ms var(--bc-ease);
+  animation: bc-item-in 300ms var(--bc-ease) both;
+}
+.quick button:first-child { background: var(--bc-accent); color: var(--bc-on-accent); }
+.quick button:nth-child(2) { animation-delay: 60ms; }
+.quick button svg { font-size: 13px; }
+.quick button:hover { transform: translateY(-1px); background: var(--bc-accent-soft); }
+.quick button:first-child:hover { background: var(--bc-accent); filter: brightness(1.07); }
+
+/* ---------- the composer ---------- */
+.composer {
+  flex: none; position: relative;
+  padding: 10px 12px max(12px, env(safe-area-inset-bottom, 0px));
+  /* The panel's own background, not --bc-elevated: the two are the same white
+     in light mode but differ in dark, where a raised composer reads as a band
+     laid over the panel rather than the foot of it. */
+  background: var(--bc-bg);
+  border-top: 1px solid var(--bc-border);
+}
+/* One rounded field holding the tools, the text and the send button — the
+   shape every chat box has, so nobody has to look for where to type. */
+.composer .row {
+  display: flex; align-items: flex-end; gap: 4px;
+  padding: 5px; border-radius: 22px;
+  background: var(--bc-subtle); border: 1px solid var(--bc-border);
+  transition: border-color 160ms, box-shadow 160ms;
+}
+.composer .row:focus-within { border-color: var(--bc-accent); box-shadow: var(--bc-ring); }
+.composer textarea {
+  flex: 1; min-width: 0; min-height: 34px; max-height: 120px; resize: none; padding: 7px 6px;
+  font: inherit; font-size: 13.5px; line-height: 1.45;
+  color: var(--bc-fg); background: transparent; border: 0; border-radius: 0;
+}
+.composer textarea:hover, .composer textarea:focus { border: 0; box-shadow: none; outline: none; }
+.composer .tools { display: flex; gap: 0; grid-template-columns: none; }
+.composer .tool {
+  width: 34px; height: 34px; min-height: 0; padding: 0; display: grid; place-items: center; cursor: pointer;
+  border-radius: 50%; border: 0; background: none; font-size: 17px;
+  color: var(--bc-muted);
+}
+.composer .tool svg { font-size: 17px; }
+.composer .tool:hover:not(:disabled) { background: color-mix(in srgb, var(--bc-fg) 8%, transparent); color: var(--bc-fg); border: 0; transform: none; }
+.composer .tool:hover:not(:disabled) svg { color: var(--bc-fg); }
+.composer .tool:disabled { opacity: .4; cursor: default; }
+.composer .tool.recording { color: var(--bc-danger); background: color-mix(in srgb, var(--bc-danger) 12%, transparent); }
+.composer .tool.recording svg { color: var(--bc-danger); }
+.composer .send {
+  width: 34px; height: 34px; flex: none; border-radius: 50%; cursor: pointer; font-size: 16px;
+  background: var(--bc-accent); border: 0; color: var(--bc-on-accent);
+  display: grid; place-items: center;
+  transition: transform 160ms var(--bc-ease), opacity 160ms, filter 160ms;
+}
+.composer .send:hover:not(:disabled) { filter: brightness(1.08); transform: scale(1.05); }
+.composer .send:disabled { opacity: .35; cursor: default; background: var(--bc-faint); }
+.composer .staged { display: flex; flex-wrap: wrap; gap: 6px; padding: 0 0 8px; }
+.composer .chip {
+  display: flex; align-items: center; gap: 6px; max-width: 200px;
+  padding: 5px 7px 5px 10px; border-radius: 999px; font-size: var(--bc-fs-xs);
+  background: var(--bc-subtle); border: 1px solid var(--bc-border); color: var(--bc-muted);
+  animation: bc-item-in 240ms var(--bc-ease) both;
+}
+.composer .chip .nm { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; color: var(--bc-fg); }
+.composer .chip button {
+  flex: none; width: 18px; height: 18px; display: grid; place-items: center;
+  border: 0; border-radius: 50%; background: none; color: var(--bc-faint); cursor: pointer;
+}
+.composer .chip button:hover { color: var(--bc-danger); }
+.composer .chip.uploading { border-style: dashed; }
+.composer .note { padding: 6px 6px 0; font-size: var(--bc-fs-xs); color: var(--bc-muted); }
+.composer .note.err { color: var(--bc-danger); }
+.reccount { font-variant-numeric: tabular-nums; }
+
+/* Status carries the only colour in this list, so it is the thing the eye
+   lands on — which is what someone opening this screen came to check. */
+.pill {
+  flex: none; display: inline-flex; align-items: center; gap: 5px;
+  font-size: 11px; font-weight: 650;
+  padding: 3px 9px; border-radius: 999px;
+  color: var(--bc-muted); background: var(--bc-subtle);
+}
+.pill::before { content: ''; width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
+.pill.open { color: #c2410c; background: color-mix(in srgb, #f59e0b 14%, var(--bc-bg)); }
+.pill.in_progress { color: #1d6fd1; background: color-mix(in srgb, #3b82f6 14%, var(--bc-bg)); }
+.pill.resolved { color: #0f8a5a; background: color-mix(in srgb, #10b981 14%, var(--bc-bg)); }
+.pill.closed { color: var(--bc-muted); }
+:host(.bc-dark) .pill.open { color: #fbbf24; }
+:host(.bc-dark) .pill.in_progress { color: #7cb8ff; }
+:host(.bc-dark) .pill.resolved { color: #4ade9a; }
+@media (prefers-color-scheme: dark) {
+  :host(.bc-auto) .pill.open { color: #fbbf24; }
+  :host(.bc-auto) .pill.in_progress { color: #7cb8ff; }
+  :host(.bc-auto) .pill.resolved { color: #4ade9a; }
+}
+
+/* ---------- does the fix work ---------- */
+.fix-verification {
+  flex: none; margin: 10px 12px 0; padding: 12px 14px;
+  border-radius: var(--bc-r-lg); border: 1px solid color-mix(in srgb, var(--bc-ok) 35%, var(--bc-border));
+  background: color-mix(in srgb, var(--bc-ok) 8%, var(--bc-bg));
+  font-size: var(--bc-fs-sm); color: var(--bc-fg);
+  animation: bc-rise 280ms var(--bc-ease) both;
+}
+.fix-verification p { margin: 0 0 8px; font-weight: 620; }
+.fix-verification textarea { min-height: 56px; margin-bottom: 8px; font-size: 13px; background: var(--bc-bg); }
+.fix-verification button {
+  padding: 7px 13px; font: inherit; font-size: 12.5px; font-weight: 620; border-radius: 999px; cursor: pointer;
+  border: 1px solid var(--bc-border); background: var(--bc-bg); color: var(--bc-fg);
+}
+.fix-verification button[data-result="CONFIRMED"] { background: var(--bc-ok); border-color: var(--bc-ok); color: #fff; }
+.fix-verification .feedback-status { margin: 6px 0 0; font-weight: 450; color: var(--bc-danger); font-size: var(--bc-fs-xs); }
+.fix-verification .feedback-status:empty { display: none; }
+
+/* A call in progress, in place of the form.
+   ---------------------------------------------------------------------------
+   Deliberately not styled as a chat. Nothing arrives here to read — the
+   conversation is happening out loud — so this is a state, a line of
+   reassurance about the report, and a way to hang up. */
+.call { display: flex; flex-direction: column; padding: 26px 0 0; animation: bc-fade-in 240ms ease both; }
+.call-head, .call-note { padding: 0 var(--bc-pad); }
+.call-head { display: flex; align-items: center; gap: 9px; margin-bottom: 8px; }
+.call-head strong { font-size: 15.5px; font-weight: 680; letter-spacing: -.01em; }
+.call-dot {
+  width: 9px; height: 9px; border-radius: 50%; background: var(--bc-accent);
+  animation: bc-call-pulse 1.6s ease-in-out infinite;
+}
+.call-dot.off { background: var(--bc-faint); animation: none; }
+@keyframes bc-call-pulse { 0%, 100% { opacity: 1; } 50% { opacity: 0.25; } }
+/* Said while it is still ringing, because that is when somebody is deciding
+   whether it is worth waiting. */
+.call-note { margin: 0 0 18px; font-size: 13px; color: var(--bc-muted); line-height: 1.55; }
+
+/* ---------- the same call, on top of the report it is about ---------- */
+/* A bar rather than its own screen, unlike the one the composer opens. The
+   thread underneath is exactly what both people are talking about, so taking it
+   off screen would be taking away the only shared reference. */
+.livecall {
+  flex: none;
+  display: flex; align-items: center; gap: 9px;
+  margin: 10px 12px 0; padding: 9px 11px;
+  border: 1px solid var(--bc-accent-line); border-radius: var(--bc-r-md);
+  background: var(--bc-accent-soft); font-size: var(--bc-fs-sm); color: var(--bc-fg);
+  animation: bc-rise 240ms var(--bc-ease) both;
+}
+.livecall .who { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
+.livecall .call-kept { font-size: 11px; opacity: .75; }
+.livecall .secs { font-variant-numeric: tabular-nums; color: var(--bc-muted); }
+.livecall .act {
+  padding: 5px 11px; border-radius: 999px; border: 1px solid var(--bc-border);
+  background: var(--bc-bg); color: var(--bc-fg);
+  font: inherit; font-size: 12px; font-weight: 600; cursor: pointer;
+}
+.livecall .act:hover { background: var(--bc-subtle); }
+.livecall .act.danger { border-color: transparent; background: var(--bc-danger); color: #fff; }
+.livecall.over { color: var(--bc-muted); background: var(--bc-subtle); border-color: var(--bc-border); }
+.call-note code { font-size: 11px; }
+@media (prefers-reduced-motion: reduce) { .call-dot { animation: none; } }
+
+/* div.done, not .done: the assistant's stepper marks finished steps li.done,
+   and this screen's padding was landing on every one of them. */
+div.done { padding: 44px 26px 44px; text-align: center; animation: bc-fade-in 240ms ease both; }
+.done .tick {
+  width: 56px; height: 56px; margin: 0 auto 16px; border-radius: 50%;
+  display: grid; place-items: center; font-size: 26px;
+  background: color-mix(in srgb, var(--bc-ok) 14%, transparent); color: var(--bc-ok);
+  box-shadow: 0 0 0 8px color-mix(in srgb, var(--bc-ok) 6%, transparent);
+  animation: bc-pop 420ms var(--bc-ease) both;
+}
+.done h3 { margin: 0 0 6px; font-size: 17px; font-weight: 680; letter-spacing: -.015em; }
+.done p { margin: 0; font-size: 13px; line-height: 1.5; color: var(--bc-muted); }
+.done code { font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 12px; padding: 1px 5px; border-radius: 5px; background: var(--bc-subtle); color: var(--bc-fg); }
+/* The likely wait. Set apart from the reference line above it by a rule rather
+   than by weight: one is bookkeeping and the other is the answer to the
+   question the reporter actually has, and they should not read as one
+   paragraph. */
+.done .eta {
+  margin: 14px auto 0;
+  padding-top: 12px;
+  border-top: 1px solid var(--bc-border);
+  max-width: 30ch;
+  line-height: 1.5;
+}
+.done .eta strong { color: var(--bc-fg); font-weight: 620; }
+/* The same figure on the report the reporter came back to. Sits under the
+   status pill in the header block, muted — it is context, not the headline the
+   status is. */
+.report-head .eta-line {
+  grid-column: 1 / -1;
+  font-size: var(--bc-fs-xs);
+  color: var(--bc-muted);
+  margin-top: 2px;
+}
+
+/* ---------- recording bar ---------- */
+.recbar {
+  position: fixed; left: 50%; bottom: calc(24px + env(safe-area-inset-bottom, 0px)); transform: translateX(-50%);
+  z-index: 2147483002;
+  display: flex; align-items: center; gap: 12px;
+  padding: 8px 8px 8px 16px; border-radius: 999px;
+  background: var(--bc-elevated); color: var(--bc-fg);
+  border: 1px solid var(--bc-border); box-shadow: var(--bc-shadow);
+  animation: bc-item-in 300ms var(--bc-ease) both;
+}
+.recbar .dot { width: 9px; height: 9px; border-radius: 50%; background: var(--bc-danger); animation: bc-pulse 1.4s ease-in-out infinite; }
+.recbar .time { font-variant-numeric: tabular-nums; font-size: 13px; font-weight: 650; min-width: 38px; }
+.recbar .hint { font-size: 12px; color: var(--bc-muted); }
+.recbar button { height: 34px; padding: 0 14px; font-size: 12.5px; font-weight: 620; border-radius: 999px; cursor: pointer; }
+.recbar .stop { background: var(--bc-danger); border: 1px solid var(--bc-danger); color: #fff; }
+.recbar .stop:hover { filter: brightness(1.08); }
+
+/* ---------- phones ----------------------------------------------------------
+   This widget runs inside a shadow root on somebody else's site, so its own
+   stylesheet is the whole story: the host page cannot correct any of this, and
+   anything that goes wrong here goes wrong on their site, in front of their
+   visitor, at the moment that visitor is already annoyed enough to file a bug.
+   -------------------------------------------------------------------------- */
+
+/* 100vh on a phone is the viewport with the browser chrome hidden, so the
+   panel could be taller than the space it actually has and put "Send report"
+   under the address bar. */
+@supports (height: 100dvh) {
+  .panel { max-height: calc(100dvh - var(--bc-dock-h, 84px) - 52px); }
+}
+
+/* Short desktop windows: the chat height gives way to the space there is. */
+@media (max-height: 820px) { .panel.is-chat { height: calc(100vh - var(--bc-dock-h, 84px) - 52px); } }
+
+/* A phone gets the whole screen: a sheet that slides up from the bottom, with
+   the notch and the home indicator kept clear. The dock steps aside while it
+   is open — the sheet has its own close button, and a launcher floating over
+   the send button would be in the way of the one thing that matters. */
+@media (max-width: 480px) {
+  .scrim { background: rgba(10,12,16,.4); }
+  .panel, .scrim.at-right .panel, .scrim.at-left .panel, .scrim.at-bottom .panel, .scrim.at-top .panel {
+    inset: 0; width: 100%; max-width: none; height: 100%; max-height: none;
+    border-radius: 0; border: 0;
+    animation: bc-sheet-in 380ms var(--bc-ease) both;
+  }
+  @supports (height: 100dvh) { .panel { height: 100dvh; max-height: none; } }
+  .panel.is-chat { height: 100%; }
+  .scrim.closing .panel { animation: bc-sheet-out 200ms ease both; }
+  .head { padding-top: max(14px, env(safe-area-inset-top, 0px)); padding-left: max(var(--bc-pad), env(safe-area-inset-left, 0px)); padding-right: max(12px, env(safe-area-inset-right, 0px)); }
+  .foot, .powered { padding-bottom: max(10px, env(safe-area-inset-bottom, 0px)); }
+  .foot + .powered { padding-bottom: max(9px, env(safe-area-inset-bottom, 0px)); }
+  .foot:has(+ .powered) { padding-bottom: 12px; }
+  .recbar .hint { display: none; }
+  .msg-row, .typing-row { max-width: 92%; }
+}
+
+@media (pointer: coarse) {
+  /* iOS zooms the whole page when a field it focuses is under 16px, and does
+     not zoom back out. On the host's site that is not the widget's page to
+     zoom — the visitor is left on a magnified checkout wondering what they
+     touched. !important because this is a property of the device, not a
+     preference about type. */
+  input, textarea, select { font-size: 16px !important; }
+
+  /* 44px is the floor a thumb hits reliably. Every control in this form was
+     under it, on the one surface in the product designed for someone who is
+     not an operator and gets no second attempt. */
+  .seg button { min-height: 44px; }
+  .tool { min-height: 56px; }
+  button.primary, button.ghost { height: 44px; }
+  .composer .send, .composer .tool { width: 40px; height: 40px; min-height: 0; }
+  textarea { min-height: 104px; }
+  .composer textarea { min-height: 40px; }
+
+  /* The close button and the thumbnails' remove buttons are small glyphs whose
+     boxes cannot grow without moving what is beside them, so each keeps its
+     size and gets an invisible target drawn around it instead. The theme
+     switch gets the same in the launcher's own sheet (widget.js). */
+  .head .icon-btn, .thumb .drop, .brand-credit { position: relative; }
+  .thumb .drop { position: absolute; opacity: 1; }
+  .head .icon-btn::after, .thumb .drop::after, .brand-credit::after {
+    content: '';
+    position: absolute;
+    inset: -8px;
+  }
+}
+
+/* Hover is a lie on a touchscreen: it latches on tap and stays. */
+@media (hover: none) {
+  .tool:hover:not(:disabled) { transform: none; }
+}
+`;