@servicetitan/titan-chatbot-api 3.0.0

package/dist/stores/chatbot-ui-backend.store.d.ts

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+import { ILog } from '@servicetitan/log-service';
+import { ChatUiEventListener, IChatUiBackendStore } from '@servicetitan/titan-chat-ui-common';
+import { IChatbotApiClient, Models } from '../api-client';
+import { IChatbotUiStore } from './chatbot-ui.store';
+import { InitializeStore } from './initialize.store';
+export declare const CHATBOT_UI_BACKEND_STORE_TOKEN: import("@servicetitan/react-ioc").SymbolToken<IChatbotUiBackendStore>;
+export interface IChatbotUiBackendStore extends IChatUiBackendStore {
+    session?: Models.ISession;
+    initialize: () => void;
+    saveCurrentState: () => void;
+    deleteFromSessionStorage: () => void;
+    restoreChatSession: () => void;
+    restartTimers: () => void;
+}
+export declare class ChatbotUiBackendStore extends InitializeStore implements IChatbotUiBackendStore {
+    session?: Models.ISession;
+    abortController: AbortController;
+    protected readonly chatbotApiClient: IChatbotApiClient;
+    protected readonly chatUiStore: IChatbotUiStore;
+    private log;
+    private intervalId?;
+    private sessionPromise?;
+    protected get logService(): ILog;
+    constructor();
+    subscribe(): void;
+    unsubscribe(): void;
+    handleRun: ChatUiEventListener;
+    handleDestroy: ChatUiEventListener;
+    handleRestart: ChatUiEventListener;
+    handleMessageSend: ChatUiEventListener;
+    handleMessageSendRetry: ChatUiEventListener;
+    handleSessionFeedback: ChatUiEventListener<{
+        state: Models.ChatbotFeedbackState;
+        feedback?: Models.Feedback;
+    }>;
+    handleMessageFeedback: ChatUiEventListener<{
+        state: Models.ChatbotFeedbackState;
+        feedback?: Models.Feedback;
+    }>;
+    restoreChatSession(): void;
+    saveCurrentState(): void;
+    deleteFromSessionStorage(): void;
+    restartTimers(): void;
+    protected ensureWelcomeMessage(): void;
+    protected logError(code: string, message: string, error: any): void;
+    protected initializeInternal(): Promise<void>;
+    protected run(): Promise<void>;
+    protected reset(): void;
+    protected destroy(): Promise<void>;
+    protected processBotAnswer(answer: Models.IBotMessage): void;
+    private sendMessage;
+    private setSession;
+    private ensureSession;
+    private api;
+    private withSaveState;
+    private setChatError;
+    private setError;
+    private startRefreshingAuth;
+    private initializeAbortController;
+}
+//# sourceMappingURL=chatbot-ui-backend.store.d.ts.map

package/dist/stores/chatbot-ui-backend.store.d.ts.map

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package/dist/stores/chatbot-ui-backend.store.js

@@ -0,0 +1,396 @@
+var __decorate = (this && this.__decorate) || function (decorators, target, key, desc) {
+    var c = arguments.length, r = c < 3 ? target : desc === null ? desc = Object.getOwnPropertyDescriptor(target, key) : desc, d;
+    if (typeof Reflect === "object" && typeof Reflect.decorate === "function") r = Reflect.decorate(decorators, target, key, desc);
+    else for (var i = decorators.length - 1; i >= 0; i--) if (d = decorators[i]) r = (c < 3 ? d(r) : c > 3 ? d(target, key, r) : d(target, key)) || r;
+    return c > 3 && r && Object.defineProperty(target, key, r), r;
+};
+var __metadata = (this && this.__metadata) || function (k, v) {
+    if (typeof Reflect === "object" && typeof Reflect.metadata === "function") return Reflect.metadata(k, v);
+};
+import { Log } from '@servicetitan/log-service';
+import { inject, injectable, symbolToken } from '@servicetitan/react-ioc';
+import { ChatError, ChatMessageState, ChatRunState, ChatUiEvent, } from '@servicetitan/titan-chat-ui-common';
+import axios from 'axios';
+import { makeObservable, runInAction } from 'mobx';
+import { CHATBOT_API_CLIENT, Models, ModelsUtils } from '../api-client';
+import { withTimeout } from '../utils/axios-utils';
+import { CHATBOT_UI_STORE_TOKEN, ChatbotUiEvent } from './chatbot-ui.store';
+import { InitializeStore } from './initialize.store';
+const CHATBOT_ASK_BOT_TIMEOUT = 31000; // 31 seconds
+export const CHATBOT_UI_BACKEND_STORE_TOKEN = symbolToken('CHATBOT_UI_BACKEND_STORE_TOKEN');
+let ChatbotUiBackendStore = class ChatbotUiBackendStore extends InitializeStore {
+    get logService() {
+        return this.log;
+    }
+    constructor() {
+        super();
+        Object.defineProperty(this, "session", {
+            enumerable: true,
+            configurable: true,
+            writable: true,
+            value: void 0
+        });
+        Object.defineProperty(this, "abortController", {
+            enumerable: true,
+            configurable: true,
+            writable: true,
+            value: void 0
+        });
+        Object.defineProperty(this, "chatbotApiClient", {
+            enumerable: true,
+            configurable: true,
+            writable: true,
+            value: void 0
+        });
+        Object.defineProperty(this, "chatUiStore", {
+            enumerable: true,
+            configurable: true,
+            writable: true,
+            value: void 0
+        });
+        Object.defineProperty(this, "log", {
+            enumerable: true,
+            configurable: true,
+            writable: true,
+            value: void 0
+        });
+        Object.defineProperty(this, "intervalId", {
+            enumerable: true,
+            configurable: true,
+            writable: true,
+            value: void 0
+        });
+        Object.defineProperty(this, "sessionPromise", {
+            enumerable: true,
+            configurable: true,
+            writable: true,
+            value: void 0
+        });
+        Object.defineProperty(this, "handleRun", {
+            enumerable: true,
+            configurable: true,
+            writable: true,
+            value: async (resolve) => {
+                await this.run();
+                resolve();
+            }
+        });
+        Object.defineProperty(this, "handleDestroy", {
+            enumerable: true,
+            configurable: true,
+            writable: true,
+            value: async (resolve) => {
+                await this.destroy();
+                resolve();
+            }
+        });
+        Object.defineProperty(this, "handleRestart", {
+            enumerable: true,
+            configurable: true,
+            writable: true,
+            value: async (resolve) => {
+                await this.destroy();
+                this.deleteFromSessionStorage();
+                await this.run();
+                resolve();
+            }
+        });
+        Object.defineProperty(this, "handleMessageSend", {
+            enumerable: true,
+            configurable: true,
+            writable: true,
+            value: async (resolve, _, messageModel, selections) => {
+                await this.sendMessage(messageModel, selections);
+                resolve();
+            }
+        });
+        Object.defineProperty(this, "handleMessageSendRetry", {
+            enumerable: true,
+            configurable: true,
+            writable: true,
+            value: async (resolve, _, messageModel) => {
+                var _a;
+                if (messageModel.type !== 'message') {
+                    resolve();
+                    return;
+                }
+                const selections = (_a = messageModel.data) === null || _a === void 0 ? void 0 : _a.selections;
+                await this.sendMessage(messageModel, selections);
+                resolve();
+            }
+        });
+        Object.defineProperty(this, "handleSessionFeedback", {
+            enumerable: true,
+            configurable: true,
+            writable: true,
+            value: async (resolve, _, feedback) => {
+                let feedbackState;
+                let feedbackResult = feedback;
+                try {
+                    if (!feedback) {
+                        throw new ChatError('Session feedback is missing.', {
+                            recoverStrategy: false,
+                        });
+                    }
+                    if (typeof feedback.messageId !== 'undefined') {
+                        throw new ChatError('Session feedback should not contain messageId.', {
+                            recoverStrategy: false,
+                        });
+                    }
+                    await this.ensureSession();
+                    runInAction(() => {
+                        feedback.sessionId = this.session.id;
+                    });
+                    feedbackResult = await this.api('postFeedback', feedback, this.abortController.signal);
+                    feedbackState = Models.ChatbotFeedbackState.Success;
+                }
+                catch (error) {
+                    this.setError('FailedToSendFeedback', 'Send session feedback', 'Failed to send feedback', error);
+                    feedbackState = Models.ChatbotFeedbackState.Failure;
+                }
+                resolve({
+                    state: feedbackState,
+                    feedback: feedbackResult,
+                });
+            }
+        });
+        Object.defineProperty(this, "handleMessageFeedback", {
+            enumerable: true,
+            configurable: true,
+            writable: true,
+            value: async (resolve, _, feedback) => {
+                let feedbackState;
+                let feedbackResult = feedback;
+                try {
+                    if (!feedback) {
+                        throw new ChatError('Message feedback is missing.', {
+                            recoverStrategy: false,
+                        });
+                    }
+                    if (!feedback.messageId) {
+                        throw new ChatError('Message feedback is missing messageId.', {
+                            recoverStrategy: false,
+                        });
+                    }
+                    await this.ensureSession();
+                    runInAction(() => {
+                        feedback.sessionId = this.session.id;
+                    });
+                    feedbackResult = await this.api('postFeedback', feedback, this.abortController.signal);
+                    feedbackState = Models.ChatbotFeedbackState.Success;
+                }
+                catch (error) {
+                    this.setError('FailedToSendMessageFeedback', 'Send message feedback', 'Failed to send message feedback', error);
+                    feedbackState = Models.ChatbotFeedbackState.Failure;
+                }
+                resolve({
+                    state: feedbackState,
+                    feedback: feedbackResult,
+                });
+            }
+        });
+        makeObservable(this);
+        this.initializeAbortController();
+        this.startRefreshingAuth();
+    }
+    subscribe() {
+        this.unsubscribe();
+        this.chatUiStore.on(ChatUiEvent.eventRun, this.handleRun);
+        this.chatUiStore.on(ChatUiEvent.eventDestroy, this.handleDestroy);
+        this.chatUiStore.on(ChatUiEvent.eventRestart, this.handleRestart);
+        this.chatUiStore.on(ChatUiEvent.eventMessageSend, this.handleMessageSend);
+        this.chatUiStore.on(ChatUiEvent.eventMessageSendRetry, this.handleMessageSendRetry);
+        this.chatUiStore.on(ChatbotUiEvent.eventChatbotSessionFeedback, this.handleSessionFeedback);
+        this.chatUiStore.on(ChatbotUiEvent.eventChatbotMessageFeedback, this.handleMessageFeedback);
+    }
+    unsubscribe() {
+        this.chatUiStore.off(ChatUiEvent.eventRun, this.handleRun);
+        this.chatUiStore.off(ChatUiEvent.eventDestroy, this.handleDestroy);
+        this.chatUiStore.off(ChatUiEvent.eventRestart, this.handleRestart);
+        this.chatUiStore.off(ChatUiEvent.eventMessageSend, this.handleMessageSend);
+        this.chatUiStore.off(ChatUiEvent.eventMessageSendRetry, this.handleMessageSendRetry);
+        this.chatUiStore.off(ChatbotUiEvent.eventChatbotSessionFeedback, this.handleSessionFeedback);
+        this.chatUiStore.off(ChatbotUiEvent.eventChatbotMessageFeedback, this.handleMessageFeedback);
+    }
+    restoreChatSession() { }
+    saveCurrentState() { }
+    deleteFromSessionStorage() { }
+    restartTimers() {
+        this.startRefreshingAuth();
+    }
+    ensureWelcomeMessage() {
+        if (this.chatUiStore.messages.length) {
+            return;
+        }
+        this.withSaveState(() => {
+            this.chatUiStore.addMessageWelcome('Hi there! I’m Titan, an AI chatbot powered by Titan Intelligence. ' +
+                'I’m here to answer your questions about using ServiceTitan. ' +
+                'You can ask me things like "How to merge duplicate customers?". ' +
+                'Do you have a question for me?');
+        });
+    }
+    logError(code, message, error) {
+        if (axios.isCancel(error)) {
+            return;
+        }
+        this.logService.error({
+            error,
+            message,
+            category: 'TitanChatbot',
+            code: `TitanChatbot_${code}`,
+        });
+    }
+    async initializeInternal() {
+        await super.initializeInternal();
+        const options = await this.chatbotApiClient.getOptions();
+        runInAction(() => {
+            this.chatUiStore.filterStore.initFilters(options);
+        });
+    }
+    async run() {
+        this.chatUiStore.setStatus(ChatRunState.Initializing);
+        await this.initialize();
+        this.restoreChatSession();
+        this.ensureWelcomeMessage();
+        this.restartTimers();
+        this.chatUiStore.setStatus(ChatRunState.Started);
+    }
+    reset() {
+        this.setSession(undefined);
+    }
+    async destroy() {
+        if (this.session) {
+            const session = await this.api('deleteSession', this.session);
+            this.setSession(session);
+        }
+        this.reset();
+        this.chatUiStore.reset();
+    }
+    processBotAnswer(answer) {
+        this.chatUiStore.addMessage(true, answer.answer, answer);
+    }
+    async sendMessage(messageModel, selections) {
+        try {
+            await this.ensureSession();
+            this.chatUiStore.setAgentTyping(true);
+            const answer = await withTimeout(this.api('postMessage', new Models.UserMessage({
+                sessionId: this.session.id,
+                question: messageModel.message,
+                experience: Models.Experience.MultiTurn,
+                selections,
+            }), this.abortController.signal), CHATBOT_ASK_BOT_TIMEOUT, this.abortController);
+            this.withSaveState(() => {
+                this.chatUiStore.setMessageState(messageModel, ChatMessageState.Delivered, {
+                    id: messageModel.id,
+                    selections,
+                });
+                this.processBotAnswer(answer);
+                this.chatUiStore.resetError(ChatRunState.Started);
+            });
+        }
+        catch (error) {
+            this.withSaveState(() => {
+                this.chatUiStore.setMessageState(messageModel, ChatMessageState.Failed, {
+                    selections,
+                });
+            });
+            if (error instanceof ChatError) {
+                this.setChatError('FailedToSendMessage', error);
+            }
+            else {
+                this.setError('FailedToSendMessage', 'Send message', 'Failed to send message', error);
+            }
+        }
+        finally {
+            this.chatUiStore.setAgentTyping(false);
+        }
+    }
+    setSession(session) {
+        this.session = session;
+    }
+    async ensureSession() {
+        if (this.session) {
+            return;
+        }
+        if (!this.sessionPromise) {
+            this.sessionPromise = this.api('postSession', ModelsUtils.createNewSessionModel());
+            const session = await this.sessionPromise;
+            this.setSession(session);
+            this.withSaveState(() => {
+                this.chatUiStore.resetError(ChatRunState.Started);
+            });
+        }
+        try {
+            await this.sessionPromise;
+        }
+        finally {
+            this.sessionPromise = undefined;
+        }
+    }
+    async api(methodName, ...args) {
+        const method = this.chatbotApiClient[methodName];
+        if (method) {
+            try {
+                const result = method.call(this.chatbotApiClient, ...args);
+                return result;
+            }
+            finally {
+                this.restartTimers();
+            }
+        }
+        throw new Error(`Method '${methodName}' not found in the API.`);
+    }
+    withSaveState(action) {
+        const result = action();
+        this.saveCurrentState();
+        return result;
+    }
+    setChatError(code, error) {
+        this.logError(code, error.message, error);
+        this.withSaveState(() => {
+            this.chatUiStore.setChatError(error);
+        });
+    }
+    setError(code, title, message, error) {
+        if (axios.isCancel(error)) {
+            return;
+        }
+        this.logError(code, message, error);
+        this.withSaveState(() => {
+            var _a;
+            this.chatUiStore.setError(message, (_a = error === null || error === void 0 ? void 0 : error.message) !== null && _a !== void 0 ? _a : error);
+        });
+    }
+    startRefreshingAuth() {
+        clearInterval(this.intervalId);
+        this.intervalId = setInterval(() => {
+            this.chatbotApiClient
+                .postRefreshAuthCookies()
+                .then(res => res || clearInterval(this.intervalId));
+        }, 60 * 60 * 1000);
+    }
+    initializeAbortController() {
+        this.abortController = new AbortController();
+        this.abortController.signal.addEventListener('abort', () => {
+            this.initializeAbortController();
+        });
+    }
+};
+__decorate([
+    inject(CHATBOT_API_CLIENT),
+    __metadata("design:type", Object)
+], ChatbotUiBackendStore.prototype, "chatbotApiClient", void 0);
+__decorate([
+    inject(CHATBOT_UI_STORE_TOKEN),
+    __metadata("design:type", Object)
+], ChatbotUiBackendStore.prototype, "chatUiStore", void 0);
+__decorate([
+    inject(Log),
+    __metadata("design:type", Object)
+], ChatbotUiBackendStore.prototype, "log", void 0);
+ChatbotUiBackendStore = __decorate([
+    injectable(),
+    __metadata("design:paramtypes", [])
+], ChatbotUiBackendStore);
+export { ChatbotUiBackendStore };
+//# sourceMappingURL=chatbot-ui-backend.store.js.map

package/dist/stores/chatbot-ui-backend.store.js.map

@@ -0,0 +1 @@
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package/dist/stores/chatbot-ui.store.d.ts

@@ -0,0 +1,25 @@
+import { ChatUiStore, IChatUiStore } from '@servicetitan/titan-chat-ui-common';
+import { Models } from '../api-client';
+import { ChatbotCustomizations } from '../models';
+import { FilterStore } from './filter.store';
+export declare const CHATBOT_UI_STORE_TOKEN: import("@servicetitan/react-ioc").SymbolToken<IChatbotUiStore>;
+export declare enum ChatbotUiEvent {
+    eventChatbotSessionFeedback = "eventChatbotSessionFeedback",
+    eventChatbotMessageFeedback = "eventChatbotMessageFeedback"
+}
+export interface IChatbotUiStore extends IChatUiStore<ChatbotCustomizations> {
+    filterStore: FilterStore;
+    settings?: Models.IFrontendModel;
+    sendSessionFeedback: (feedback: Models.IFeedback) => Promise<void | Models.ChatbotFeedbackState>;
+    sendMessageFeedback: (message: Models.IBotMessageWithFeedback, messageFeedback: Models.IFeedback) => Promise<void | Models.ChatbotFeedbackState>;
+}
+export declare class ChatbotUiStore extends ChatUiStore<ChatbotCustomizations> implements IChatbotUiStore {
+    filterStore: FilterStore;
+    constructor();
+    recover(): Promise<void>;
+    sendMessageText(messageText: string): Promise<void>;
+    setFilters(filterOptions: Models.IFrontendModel): void;
+    sendSessionFeedback(feedback: Models.Feedback): Promise<void | Models.ChatbotFeedbackState>;
+    sendMessageFeedback(message: Models.IBotMessageWithFeedback, messageFeedback: Models.Feedback): Promise<void | Models.ChatbotFeedbackState>;
+}
+//# sourceMappingURL=chatbot-ui.store.d.ts.map

package/dist/stores/chatbot-ui.store.d.ts.map

@@ -0,0 +1 @@
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package/dist/stores/chatbot-ui.store.js

@@ -0,0 +1,87 @@
+var __decorate = (this && this.__decorate) || function (decorators, target, key, desc) {
+    var c = arguments.length, r = c < 3 ? target : desc === null ? desc = Object.getOwnPropertyDescriptor(target, key) : desc, d;
+    if (typeof Reflect === "object" && typeof Reflect.decorate === "function") r = Reflect.decorate(decorators, target, key, desc);
+    else for (var i = decorators.length - 1; i >= 0; i--) if (d = decorators[i]) r = (c < 3 ? d(r) : c > 3 ? d(target, key, r) : d(target, key)) || r;
+    return c > 3 && r && Object.defineProperty(target, key, r), r;
+};
+var __metadata = (this && this.__metadata) || function (k, v) {
+    if (typeof Reflect === "object" && typeof Reflect.metadata === "function") return Reflect.metadata(k, v);
+};
+import { injectable, symbolToken } from '@servicetitan/react-ioc';
+import { ChatUiEvent, ChatUiStore } from '@servicetitan/titan-chat-ui-common';
+import { action, makeObservable } from 'mobx';
+import { Models } from '../api-client';
+import { FilterStore } from './filter.store';
+export const CHATBOT_UI_STORE_TOKEN = symbolToken('CHATBOT_UI_STORE_TOKEN');
+export var ChatbotUiEvent;
+(function (ChatbotUiEvent) {
+    ChatbotUiEvent["eventChatbotSessionFeedback"] = "eventChatbotSessionFeedback";
+    ChatbotUiEvent["eventChatbotMessageFeedback"] = "eventChatbotMessageFeedback";
+})(ChatbotUiEvent || (ChatbotUiEvent = {}));
+let ChatbotUiStore = class ChatbotUiStore extends ChatUiStore {
+    constructor() {
+        super();
+        Object.defineProperty(this, "filterStore", {
+            enumerable: true,
+            configurable: true,
+            writable: true,
+            value: new FilterStore()
+        });
+        makeObservable(this);
+    }
+    async recover() {
+        const errorCustomization = this.customizations.error;
+        if (errorCustomization === null || errorCustomization === void 0 ? void 0 : errorCustomization.recover) {
+            await errorCustomization.recover(this.error);
+        }
+        else {
+            await super.recover();
+        }
+        this.triggerScroll();
+    }
+    async sendMessageText(messageText) {
+        await this.restartTimers();
+        if (messageText.trim() === '') {
+            return;
+        }
+        const messageModel = this.addMessage(false, messageText);
+        await this.emitAsync(ChatUiEvent.eventMessageSend, messageModel, this.filterStore.export());
+    }
+    setFilters(filterOptions) {
+        this.filterStore.initFilters(filterOptions);
+    }
+    async sendSessionFeedback(feedback) {
+        feedback.messageId = undefined; // Ensure messageId is not set for session feedback
+        const result = await this.emitAsync(ChatbotUiEvent.eventChatbotSessionFeedback, feedback);
+        return result;
+    }
+    async sendMessageFeedback(message, messageFeedback) {
+        messageFeedback.messageId = message.id;
+        const result = await this.emitAsync(ChatbotUiEvent.eventChatbotMessageFeedback, messageFeedback);
+        return result;
+    }
+};
+__decorate([
+    action,
+    __metadata("design:type", Function),
+    __metadata("design:paramtypes", [Object]),
+    __metadata("design:returntype", void 0)
+], ChatbotUiStore.prototype, "setFilters", null);
+__decorate([
+    action,
+    __metadata("design:type", Function),
+    __metadata("design:paramtypes", [Models.Feedback]),
+    __metadata("design:returntype", Promise)
+], ChatbotUiStore.prototype, "sendSessionFeedback", null);
+__decorate([
+    action,
+    __metadata("design:type", Function),
+    __metadata("design:paramtypes", [Object, Models.Feedback]),
+    __metadata("design:returntype", Promise)
+], ChatbotUiStore.prototype, "sendMessageFeedback", null);
+ChatbotUiStore = __decorate([
+    injectable(),
+    __metadata("design:paramtypes", [])
+], ChatbotUiStore);
+export { ChatbotUiStore };
+//# sourceMappingURL=chatbot-ui.store.js.map

package/dist/stores/chatbot-ui.store.js.map

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package/dist/stores/filter.store.d.ts

@@ -0,0 +1,30 @@
+import { Models } from '../api-client';
+interface IOption extends Models.IOption {
+    uid?: string;
+    parentKeys?: string[];
+}
+export declare class FilterStore {
+    selectedOptions: Record<string, string[]>;
+    filters: IOption[];
+    private model?;
+    private originalFilters;
+    constructor();
+    initFilters(model: Models.IFrontendModel): void;
+    selectOption: (filterKey: string, optionKey: string) => void;
+    selectAll: (filterKey: string) => void;
+    deselectOption: (filterKey: string, optionKey: string) => void;
+    deselectAll: (filterKey: string) => void;
+    getFilterLabel: (key: string) => string;
+    export(): Models.Selections | undefined;
+    private removeSubSequentFilters;
+    private addSubSequentFilters;
+    private mergeParentKeys;
+    private cleanUpFilterOptions;
+    private getSubFilters;
+    private getOriginalFilters;
+    private getOriginalFilter;
+    private getExistingFilterOptions;
+    private getExistingFilterByKey;
+}
+export {};
+//# sourceMappingURL=filter.store.d.ts.map

package/dist/stores/filter.store.d.ts.map

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