@roarkanalytics/sdk 3.19.0 → 3.21.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/CHANGELOG.md +24 -0
- package/client.d.mts +3 -0
- package/client.d.mts.map +1 -1
- package/client.d.ts +3 -0
- package/client.d.ts.map +1 -1
- package/client.js +3 -0
- package/client.js.map +1 -1
- package/client.mjs +3 -0
- package/client.mjs.map +1 -1
- package/package.json +1 -1
- package/resources/autoimprove-fix.d.mts +495 -0
- package/resources/autoimprove-fix.d.mts.map +1 -0
- package/resources/autoimprove-fix.d.ts +495 -0
- package/resources/autoimprove-fix.d.ts.map +1 -0
- package/resources/autoimprove-fix.js +151 -0
- package/resources/autoimprove-fix.js.map +1 -0
- package/resources/autoimprove-fix.mjs +147 -0
- package/resources/autoimprove-fix.mjs.map +1 -0
- package/resources/config.d.mts +3 -0
- package/resources/config.d.mts.map +1 -1
- package/resources/config.d.ts +3 -0
- package/resources/config.d.ts.map +1 -1
- package/resources/customer-flow-edge-case.d.mts +192 -36
- package/resources/customer-flow-edge-case.d.mts.map +1 -1
- package/resources/customer-flow-edge-case.d.ts +192 -36
- package/resources/customer-flow-edge-case.d.ts.map +1 -1
- package/resources/customer-flow.d.mts +768 -144
- package/resources/customer-flow.d.mts.map +1 -1
- package/resources/customer-flow.d.ts +768 -144
- package/resources/customer-flow.d.ts.map +1 -1
- package/resources/index.d.mts +1 -0
- package/resources/index.d.mts.map +1 -1
- package/resources/index.d.ts +1 -0
- package/resources/index.d.ts.map +1 -1
- package/resources/index.js +3 -1
- package/resources/index.js.map +1 -1
- package/resources/index.mjs +1 -0
- package/resources/index.mjs.map +1 -1
- package/resources/simulation-job.d.mts +32 -6
- package/resources/simulation-job.d.mts.map +1 -1
- package/resources/simulation-job.d.ts +32 -6
- package/resources/simulation-job.d.ts.map +1 -1
- package/resources/simulation-persona.d.mts +92 -18
- package/resources/simulation-persona.d.mts.map +1 -1
- package/resources/simulation-persona.d.ts +92 -18
- package/resources/simulation-persona.d.ts.map +1 -1
- package/resources/simulation-run-plan-job.d.mts +16 -3
- package/resources/simulation-run-plan-job.d.mts.map +1 -1
- package/resources/simulation-run-plan-job.d.ts +16 -3
- package/resources/simulation-run-plan-job.d.ts.map +1 -1
- package/resources/simulation-run-plan.d.mts +117 -7
- package/resources/simulation-run-plan.d.mts.map +1 -1
- package/resources/simulation-run-plan.d.ts +117 -7
- package/resources/simulation-run-plan.d.ts.map +1 -1
- package/resources/simulation-template.d.mts +1 -1
- package/resources/simulation-template.d.mts.map +1 -1
- package/resources/simulation-template.d.ts +1 -1
- package/resources/simulation-template.d.ts.map +1 -1
- package/resources/simulation.d.mts +62 -2
- package/resources/simulation.d.mts.map +1 -1
- package/resources/simulation.d.ts +62 -2
- package/resources/simulation.d.ts.map +1 -1
- package/src/client.ts +33 -0
- package/src/resources/autoimprove-fix.ts +766 -0
- package/src/resources/config.ts +6 -0
- package/src/resources/customer-flow-edge-case.ts +204 -36
- package/src/resources/customer-flow.ts +816 -144
- package/src/resources/index.ts +15 -0
- package/src/resources/simulation-job.ts +34 -6
- package/src/resources/simulation-persona.ts +98 -18
- package/src/resources/simulation-run-plan-job.ts +17 -3
- package/src/resources/simulation-run-plan.ts +219 -1
- package/src/resources/simulation-template.ts +1 -0
- package/src/resources/simulation.ts +98 -1
- package/src/version.ts +1 -1
- package/version.d.mts +1 -1
- package/version.d.ts +1 -1
- package/version.js +1 -1
- package/version.mjs +1 -1
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@@ -778,6 +778,16 @@ export namespace CustomerFlowCreateResponse {
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intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
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/**
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* How much the persona talks over the agent while it is still speaking. OFF waits
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* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
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* taking the floor, which tests whether the agent wrongly stops for them.
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* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
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* Timing is randomised per turn, so two runs of the same persona do not interrupt
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* at identical moments.
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interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
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/**
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* waited once the agent stopped talking, and measured across production
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* simulations it moved the reply gap by less than the noise floor, because model
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* and speech latency dominate it. Every persona now uses one voice-activity
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* profile. Use `interruption` for a caller who talks over the agent. Still
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* accepted and stored so existing clients keep working. BARGE_IN is stored as
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* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
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responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
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intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
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* How much the persona talks over the agent while it is still speaking. OFF waits
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* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
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* taking the floor, which tests whether the agent wrongly stops for them.
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* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
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* Timing is randomised per turn, so two runs of the same persona do not interrupt
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* at identical moments.
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*/
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interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
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* waited once the agent stopped talking, and measured across production
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* simulations it moved the reply gap by less than the noise floor, because model
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* and speech latency dominate it. Every persona now uses one voice-activity
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* profile. Use `interruption` for a caller who talks over the agent. Still
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* accepted and stored so existing clients keep working. BARGE_IN is stored as
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* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
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* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
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* taking the floor, which tests whether the agent wrongly stops for them.
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* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
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* Timing is randomised per turn, so two runs of the same persona do not interrupt
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* at identical moments.
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*/
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interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
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* waited once the agent stopped talking, and measured across production
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* simulations it moved the reply gap by less than the noise floor, because model
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* and speech latency dominate it. Every persona now uses one voice-activity
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* profile. Use `interruption` for a caller who talks over the agent. Still
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* accepted and stored so existing clients keep working. BARGE_IN is stored as
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* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
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responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
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* How much the persona talks over the agent while it is still speaking. OFF waits
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* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
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* taking the floor, which tests whether the agent wrongly stops for them.
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* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
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* Timing is randomised per turn, so two runs of the same persona do not interrupt
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* simulations it moved the reply gap by less than the noise floor, because model
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* and speech latency dominate it. Every persona now uses one voice-activity
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* profile. Use `interruption` for a caller who talks over the agent. Still
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* accepted and stored so existing clients keep working. BARGE_IN is stored as
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* simulations it moved the reply gap by less than the noise floor, because model
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* and speech latency dominate it. Every persona now uses one voice-activity
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* profile. Use `interruption` for a caller who talks over the agent. Still
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* Timing is randomised per turn, so two runs of the same persona do not interrupt
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responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
2829
2927
|
|
|
@@ -3111,6 +3209,16 @@ export namespace CustomerFlowCreateResponse {
|
|
|
3111
3209
|
*/
|
|
3112
3210
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
3113
3211
|
|
|
3212
|
+
/**
|
|
3213
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
3214
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
3215
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
3216
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
3217
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
3218
|
+
* at identical moments.
|
|
3219
|
+
*/
|
|
3220
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
3221
|
+
|
|
3114
3222
|
/**
|
|
3115
3223
|
* Primary language ISO 639-1 code for the persona
|
|
3116
3224
|
*/
|
|
@@ -3150,9 +3258,13 @@ export namespace CustomerFlowCreateResponse {
|
|
|
3150
3258
|
properties: { [key: string]: unknown };
|
|
3151
3259
|
|
|
3152
3260
|
/**
|
|
3153
|
-
*
|
|
3154
|
-
*
|
|
3155
|
-
*
|
|
3261
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
3262
|
+
* waited once the agent stopped talking, and measured across production
|
|
3263
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
3264
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
3265
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
3266
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
3267
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
3156
3268
|
*/
|
|
3157
3269
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
3158
3270
|
|
|
@@ -3589,6 +3701,16 @@ export namespace CustomerFlowUpdateResponse {
|
|
|
3589
3701
|
*/
|
|
3590
3702
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
3591
3703
|
|
|
3704
|
+
/**
|
|
3705
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
3706
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
3707
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
3708
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
3709
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
3710
|
+
* at identical moments.
|
|
3711
|
+
*/
|
|
3712
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
3713
|
+
|
|
3592
3714
|
/**
|
|
3593
3715
|
* Primary language ISO 639-1 code for the persona
|
|
3594
3716
|
*/
|
|
@@ -3628,9 +3750,13 @@ export namespace CustomerFlowUpdateResponse {
|
|
|
3628
3750
|
properties: { [key: string]: unknown };
|
|
3629
3751
|
|
|
3630
3752
|
/**
|
|
3631
|
-
*
|
|
3632
|
-
*
|
|
3633
|
-
*
|
|
3753
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
3754
|
+
* waited once the agent stopped talking, and measured across production
|
|
3755
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
3756
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
3757
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
3758
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
3759
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
3634
3760
|
*/
|
|
3635
3761
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
3636
3762
|
|
|
@@ -3925,6 +4051,16 @@ export namespace CustomerFlowUpdateResponse {
|
|
|
3925
4051
|
*/
|
|
3926
4052
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
3927
4053
|
|
|
4054
|
+
/**
|
|
4055
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
4056
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
4057
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
4058
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
4059
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
4060
|
+
* at identical moments.
|
|
4061
|
+
*/
|
|
4062
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
4063
|
+
|
|
3928
4064
|
/**
|
|
3929
4065
|
* Primary language ISO 639-1 code for the persona
|
|
3930
4066
|
*/
|
|
@@ -3964,9 +4100,13 @@ export namespace CustomerFlowUpdateResponse {
|
|
|
3964
4100
|
properties: { [key: string]: unknown };
|
|
3965
4101
|
|
|
3966
4102
|
/**
|
|
3967
|
-
*
|
|
3968
|
-
*
|
|
3969
|
-
*
|
|
4103
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
4104
|
+
* waited once the agent stopped talking, and measured across production
|
|
4105
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
4106
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
4107
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
4108
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
4109
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
3970
4110
|
*/
|
|
3971
4111
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
3972
4112
|
|
|
@@ -4377,6 +4517,16 @@ export namespace CustomerFlowUpdateResponse {
|
|
|
4377
4517
|
*/
|
|
4378
4518
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
4379
4519
|
|
|
4520
|
+
/**
|
|
4521
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
4522
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
4523
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
4524
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
4525
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
4526
|
+
* at identical moments.
|
|
4527
|
+
*/
|
|
4528
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
4529
|
+
|
|
4380
4530
|
/**
|
|
4381
4531
|
* Primary language ISO 639-1 code for the persona
|
|
4382
4532
|
*/
|
|
@@ -4416,9 +4566,13 @@ export namespace CustomerFlowUpdateResponse {
|
|
|
4416
4566
|
properties: { [key: string]: unknown };
|
|
4417
4567
|
|
|
4418
4568
|
/**
|
|
4419
|
-
*
|
|
4420
|
-
*
|
|
4421
|
-
*
|
|
4569
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
4570
|
+
* waited once the agent stopped talking, and measured across production
|
|
4571
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
4572
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
4573
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
4574
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
4575
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
4422
4576
|
*/
|
|
4423
4577
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
4424
4578
|
|
|
@@ -4607,6 +4761,16 @@ export namespace CustomerFlowUpdateResponse {
|
|
|
4607
4761
|
*/
|
|
4608
4762
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
4609
4763
|
|
|
4764
|
+
/**
|
|
4765
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
4766
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
4767
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
4768
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
4769
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
4770
|
+
* at identical moments.
|
|
4771
|
+
*/
|
|
4772
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
4773
|
+
|
|
4610
4774
|
/**
|
|
4611
4775
|
* Primary language ISO 639-1 code for the persona
|
|
4612
4776
|
*/
|
|
@@ -4646,9 +4810,13 @@ export namespace CustomerFlowUpdateResponse {
|
|
|
4646
4810
|
properties: { [key: string]: unknown };
|
|
4647
4811
|
|
|
4648
4812
|
/**
|
|
4649
|
-
*
|
|
4650
|
-
*
|
|
4651
|
-
*
|
|
4813
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
4814
|
+
* waited once the agent stopped talking, and measured across production
|
|
4815
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
4816
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
4817
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
4818
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
4819
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
4652
4820
|
*/
|
|
4653
4821
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
4654
4822
|
|
|
@@ -4946,6 +5114,16 @@ export namespace CustomerFlowUpdateResponse {
|
|
|
4946
5114
|
*/
|
|
4947
5115
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
4948
5116
|
|
|
5117
|
+
/**
|
|
5118
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
5119
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
5120
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
5121
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
5122
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
5123
|
+
* at identical moments.
|
|
5124
|
+
*/
|
|
5125
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
5126
|
+
|
|
4949
5127
|
/**
|
|
4950
5128
|
* Primary language ISO 639-1 code for the persona
|
|
4951
5129
|
*/
|
|
@@ -4985,9 +5163,13 @@ export namespace CustomerFlowUpdateResponse {
|
|
|
4985
5163
|
properties: { [key: string]: unknown };
|
|
4986
5164
|
|
|
4987
5165
|
/**
|
|
4988
|
-
*
|
|
4989
|
-
*
|
|
4990
|
-
*
|
|
5166
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
5167
|
+
* waited once the agent stopped talking, and measured across production
|
|
5168
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
5169
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
5170
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
5171
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
5172
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
4991
5173
|
*/
|
|
4992
5174
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
4993
5175
|
|
|
@@ -5176,6 +5358,16 @@ export namespace CustomerFlowUpdateResponse {
|
|
|
5176
5358
|
*/
|
|
5177
5359
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
5178
5360
|
|
|
5361
|
+
/**
|
|
5362
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
5363
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
5364
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
5365
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
5366
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
5367
|
+
* at identical moments.
|
|
5368
|
+
*/
|
|
5369
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
5370
|
+
|
|
5179
5371
|
/**
|
|
5180
5372
|
* Primary language ISO 639-1 code for the persona
|
|
5181
5373
|
*/
|
|
@@ -5215,9 +5407,13 @@ export namespace CustomerFlowUpdateResponse {
|
|
|
5215
5407
|
properties: { [key: string]: unknown };
|
|
5216
5408
|
|
|
5217
5409
|
/**
|
|
5218
|
-
*
|
|
5219
|
-
*
|
|
5220
|
-
*
|
|
5410
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
5411
|
+
* waited once the agent stopped talking, and measured across production
|
|
5412
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
5413
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
5414
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
5415
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
5416
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
5221
5417
|
*/
|
|
5222
5418
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
5223
5419
|
|
|
@@ -5593,6 +5789,16 @@ export namespace CustomerFlowUpdateResponse {
|
|
|
5593
5789
|
*/
|
|
5594
5790
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
5595
5791
|
|
|
5792
|
+
/**
|
|
5793
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
5794
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
5795
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
5796
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
5797
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
5798
|
+
* at identical moments.
|
|
5799
|
+
*/
|
|
5800
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
5801
|
+
|
|
5596
5802
|
/**
|
|
5597
5803
|
* Primary language ISO 639-1 code for the persona
|
|
5598
5804
|
*/
|
|
@@ -5632,9 +5838,13 @@ export namespace CustomerFlowUpdateResponse {
|
|
|
5632
5838
|
properties: { [key: string]: unknown };
|
|
5633
5839
|
|
|
5634
5840
|
/**
|
|
5635
|
-
*
|
|
5636
|
-
*
|
|
5637
|
-
*
|
|
5841
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
5842
|
+
* waited once the agent stopped talking, and measured across production
|
|
5843
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
5844
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
5845
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
5846
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
5847
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
5638
5848
|
*/
|
|
5639
5849
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
5640
5850
|
|
|
@@ -5922,6 +6132,16 @@ export namespace CustomerFlowUpdateResponse {
|
|
|
5922
6132
|
*/
|
|
5923
6133
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
5924
6134
|
|
|
6135
|
+
/**
|
|
6136
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
6137
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
6138
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
6139
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
6140
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
6141
|
+
* at identical moments.
|
|
6142
|
+
*/
|
|
6143
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
6144
|
+
|
|
5925
6145
|
/**
|
|
5926
6146
|
* Primary language ISO 639-1 code for the persona
|
|
5927
6147
|
*/
|
|
@@ -5961,9 +6181,13 @@ export namespace CustomerFlowUpdateResponse {
|
|
|
5961
6181
|
properties: { [key: string]: unknown };
|
|
5962
6182
|
|
|
5963
6183
|
/**
|
|
5964
|
-
*
|
|
5965
|
-
*
|
|
5966
|
-
*
|
|
6184
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
6185
|
+
* waited once the agent stopped talking, and measured across production
|
|
6186
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
6187
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
6188
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
6189
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
6190
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
5967
6191
|
*/
|
|
5968
6192
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
5969
6193
|
|
|
@@ -6403,6 +6627,16 @@ export namespace CustomerFlowListResponse {
|
|
|
6403
6627
|
*/
|
|
6404
6628
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
6405
6629
|
|
|
6630
|
+
/**
|
|
6631
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
6632
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
6633
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
6634
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
6635
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
6636
|
+
* at identical moments.
|
|
6637
|
+
*/
|
|
6638
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
6639
|
+
|
|
6406
6640
|
/**
|
|
6407
6641
|
* Primary language ISO 639-1 code for the persona
|
|
6408
6642
|
*/
|
|
@@ -6442,9 +6676,13 @@ export namespace CustomerFlowListResponse {
|
|
|
6442
6676
|
properties: { [key: string]: unknown };
|
|
6443
6677
|
|
|
6444
6678
|
/**
|
|
6445
|
-
*
|
|
6446
|
-
*
|
|
6447
|
-
*
|
|
6679
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
6680
|
+
* waited once the agent stopped talking, and measured across production
|
|
6681
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
6682
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
6683
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
6684
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
6685
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
6448
6686
|
*/
|
|
6449
6687
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
6450
6688
|
|
|
@@ -6739,6 +6977,16 @@ export namespace CustomerFlowListResponse {
|
|
|
6739
6977
|
*/
|
|
6740
6978
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
6741
6979
|
|
|
6980
|
+
/**
|
|
6981
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
6982
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
6983
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
6984
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
6985
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
6986
|
+
* at identical moments.
|
|
6987
|
+
*/
|
|
6988
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
6989
|
+
|
|
6742
6990
|
/**
|
|
6743
6991
|
* Primary language ISO 639-1 code for the persona
|
|
6744
6992
|
*/
|
|
@@ -6778,9 +7026,13 @@ export namespace CustomerFlowListResponse {
|
|
|
6778
7026
|
properties: { [key: string]: unknown };
|
|
6779
7027
|
|
|
6780
7028
|
/**
|
|
6781
|
-
*
|
|
6782
|
-
*
|
|
6783
|
-
*
|
|
7029
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
7030
|
+
* waited once the agent stopped talking, and measured across production
|
|
7031
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
7032
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
7033
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
7034
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
7035
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
6784
7036
|
*/
|
|
6785
7037
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
6786
7038
|
|
|
@@ -7191,6 +7443,16 @@ export namespace CustomerFlowListResponse {
|
|
|
7191
7443
|
*/
|
|
7192
7444
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
7193
7445
|
|
|
7446
|
+
/**
|
|
7447
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
7448
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
7449
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
7450
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
7451
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
7452
|
+
* at identical moments.
|
|
7453
|
+
*/
|
|
7454
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
7455
|
+
|
|
7194
7456
|
/**
|
|
7195
7457
|
* Primary language ISO 639-1 code for the persona
|
|
7196
7458
|
*/
|
|
@@ -7230,9 +7492,13 @@ export namespace CustomerFlowListResponse {
|
|
|
7230
7492
|
properties: { [key: string]: unknown };
|
|
7231
7493
|
|
|
7232
7494
|
/**
|
|
7233
|
-
*
|
|
7234
|
-
*
|
|
7235
|
-
*
|
|
7495
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
7496
|
+
* waited once the agent stopped talking, and measured across production
|
|
7497
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
7498
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
7499
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
7500
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
7501
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
7236
7502
|
*/
|
|
7237
7503
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
7238
7504
|
|
|
@@ -7421,6 +7687,16 @@ export namespace CustomerFlowListResponse {
|
|
|
7421
7687
|
*/
|
|
7422
7688
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
7423
7689
|
|
|
7690
|
+
/**
|
|
7691
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
7692
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
7693
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
7694
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
7695
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
7696
|
+
* at identical moments.
|
|
7697
|
+
*/
|
|
7698
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
7699
|
+
|
|
7424
7700
|
/**
|
|
7425
7701
|
* Primary language ISO 639-1 code for the persona
|
|
7426
7702
|
*/
|
|
@@ -7460,9 +7736,13 @@ export namespace CustomerFlowListResponse {
|
|
|
7460
7736
|
properties: { [key: string]: unknown };
|
|
7461
7737
|
|
|
7462
7738
|
/**
|
|
7463
|
-
*
|
|
7464
|
-
*
|
|
7465
|
-
*
|
|
7739
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
7740
|
+
* waited once the agent stopped talking, and measured across production
|
|
7741
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
7742
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
7743
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
7744
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
7745
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
7466
7746
|
*/
|
|
7467
7747
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
7468
7748
|
|
|
@@ -7760,6 +8040,16 @@ export namespace CustomerFlowListResponse {
|
|
|
7760
8040
|
*/
|
|
7761
8041
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
7762
8042
|
|
|
8043
|
+
/**
|
|
8044
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
8045
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
8046
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
8047
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
8048
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
8049
|
+
* at identical moments.
|
|
8050
|
+
*/
|
|
8051
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
8052
|
+
|
|
7763
8053
|
/**
|
|
7764
8054
|
* Primary language ISO 639-1 code for the persona
|
|
7765
8055
|
*/
|
|
@@ -7799,9 +8089,13 @@ export namespace CustomerFlowListResponse {
|
|
|
7799
8089
|
properties: { [key: string]: unknown };
|
|
7800
8090
|
|
|
7801
8091
|
/**
|
|
7802
|
-
*
|
|
7803
|
-
*
|
|
7804
|
-
*
|
|
8092
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
8093
|
+
* waited once the agent stopped talking, and measured across production
|
|
8094
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
8095
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
8096
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
8097
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
8098
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
7805
8099
|
*/
|
|
7806
8100
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
7807
8101
|
|
|
@@ -7990,6 +8284,16 @@ export namespace CustomerFlowListResponse {
|
|
|
7990
8284
|
*/
|
|
7991
8285
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
7992
8286
|
|
|
8287
|
+
/**
|
|
8288
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
8289
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
8290
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
8291
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
8292
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
8293
|
+
* at identical moments.
|
|
8294
|
+
*/
|
|
8295
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
8296
|
+
|
|
7993
8297
|
/**
|
|
7994
8298
|
* Primary language ISO 639-1 code for the persona
|
|
7995
8299
|
*/
|
|
@@ -8029,9 +8333,13 @@ export namespace CustomerFlowListResponse {
|
|
|
8029
8333
|
properties: { [key: string]: unknown };
|
|
8030
8334
|
|
|
8031
8335
|
/**
|
|
8032
|
-
*
|
|
8033
|
-
*
|
|
8034
|
-
*
|
|
8336
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
8337
|
+
* waited once the agent stopped talking, and measured across production
|
|
8338
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
8339
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
8340
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
8341
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
8342
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
8035
8343
|
*/
|
|
8036
8344
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
8037
8345
|
|
|
@@ -8407,6 +8715,16 @@ export namespace CustomerFlowListResponse {
|
|
|
8407
8715
|
*/
|
|
8408
8716
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
8409
8717
|
|
|
8718
|
+
/**
|
|
8719
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
8720
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
8721
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
8722
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
8723
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
8724
|
+
* at identical moments.
|
|
8725
|
+
*/
|
|
8726
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
8727
|
+
|
|
8410
8728
|
/**
|
|
8411
8729
|
* Primary language ISO 639-1 code for the persona
|
|
8412
8730
|
*/
|
|
@@ -8446,9 +8764,13 @@ export namespace CustomerFlowListResponse {
|
|
|
8446
8764
|
properties: { [key: string]: unknown };
|
|
8447
8765
|
|
|
8448
8766
|
/**
|
|
8449
|
-
*
|
|
8450
|
-
*
|
|
8451
|
-
*
|
|
8767
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
8768
|
+
* waited once the agent stopped talking, and measured across production
|
|
8769
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
8770
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
8771
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
8772
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
8773
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
8452
8774
|
*/
|
|
8453
8775
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
8454
8776
|
|
|
@@ -8736,6 +9058,16 @@ export namespace CustomerFlowListResponse {
|
|
|
8736
9058
|
*/
|
|
8737
9059
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
8738
9060
|
|
|
9061
|
+
/**
|
|
9062
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
9063
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
9064
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
9065
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
9066
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
9067
|
+
* at identical moments.
|
|
9068
|
+
*/
|
|
9069
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
9070
|
+
|
|
8739
9071
|
/**
|
|
8740
9072
|
* Primary language ISO 639-1 code for the persona
|
|
8741
9073
|
*/
|
|
@@ -8775,9 +9107,13 @@ export namespace CustomerFlowListResponse {
|
|
|
8775
9107
|
properties: { [key: string]: unknown };
|
|
8776
9108
|
|
|
8777
9109
|
/**
|
|
8778
|
-
*
|
|
8779
|
-
*
|
|
8780
|
-
*
|
|
9110
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
9111
|
+
* waited once the agent stopped talking, and measured across production
|
|
9112
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
9113
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
9114
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
9115
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
9116
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
8781
9117
|
*/
|
|
8782
9118
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
8783
9119
|
|
|
@@ -9244,6 +9580,16 @@ export namespace CustomerFlowDuplicateResponse {
|
|
|
9244
9580
|
*/
|
|
9245
9581
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
9246
9582
|
|
|
9583
|
+
/**
|
|
9584
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
9585
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
9586
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
9587
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
9588
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
9589
|
+
* at identical moments.
|
|
9590
|
+
*/
|
|
9591
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
9592
|
+
|
|
9247
9593
|
/**
|
|
9248
9594
|
* Primary language ISO 639-1 code for the persona
|
|
9249
9595
|
*/
|
|
@@ -9283,9 +9629,13 @@ export namespace CustomerFlowDuplicateResponse {
|
|
|
9283
9629
|
properties: { [key: string]: unknown };
|
|
9284
9630
|
|
|
9285
9631
|
/**
|
|
9286
|
-
*
|
|
9287
|
-
*
|
|
9288
|
-
*
|
|
9632
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
9633
|
+
* waited once the agent stopped talking, and measured across production
|
|
9634
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
9635
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
9636
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
9637
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
9638
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
9289
9639
|
*/
|
|
9290
9640
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
9291
9641
|
|
|
@@ -9580,6 +9930,16 @@ export namespace CustomerFlowDuplicateResponse {
|
|
|
9580
9930
|
*/
|
|
9581
9931
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
9582
9932
|
|
|
9933
|
+
/**
|
|
9934
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
9935
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
9936
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
9937
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
9938
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
9939
|
+
* at identical moments.
|
|
9940
|
+
*/
|
|
9941
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
9942
|
+
|
|
9583
9943
|
/**
|
|
9584
9944
|
* Primary language ISO 639-1 code for the persona
|
|
9585
9945
|
*/
|
|
@@ -9619,9 +9979,13 @@ export namespace CustomerFlowDuplicateResponse {
|
|
|
9619
9979
|
properties: { [key: string]: unknown };
|
|
9620
9980
|
|
|
9621
9981
|
/**
|
|
9622
|
-
*
|
|
9623
|
-
*
|
|
9624
|
-
*
|
|
9982
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
9983
|
+
* waited once the agent stopped talking, and measured across production
|
|
9984
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
9985
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
9986
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
9987
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
9988
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
9625
9989
|
*/
|
|
9626
9990
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
9627
9991
|
|
|
@@ -10032,6 +10396,16 @@ export namespace CustomerFlowDuplicateResponse {
|
|
|
10032
10396
|
*/
|
|
10033
10397
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
10034
10398
|
|
|
10399
|
+
/**
|
|
10400
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
10401
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
10402
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
10403
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
10404
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
10405
|
+
* at identical moments.
|
|
10406
|
+
*/
|
|
10407
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
10408
|
+
|
|
10035
10409
|
/**
|
|
10036
10410
|
* Primary language ISO 639-1 code for the persona
|
|
10037
10411
|
*/
|
|
@@ -10071,9 +10445,13 @@ export namespace CustomerFlowDuplicateResponse {
|
|
|
10071
10445
|
properties: { [key: string]: unknown };
|
|
10072
10446
|
|
|
10073
10447
|
/**
|
|
10074
|
-
*
|
|
10075
|
-
*
|
|
10076
|
-
*
|
|
10448
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
10449
|
+
* waited once the agent stopped talking, and measured across production
|
|
10450
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
10451
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
10452
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
10453
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
10454
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
10077
10455
|
*/
|
|
10078
10456
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
10079
10457
|
|
|
@@ -10262,6 +10640,16 @@ export namespace CustomerFlowDuplicateResponse {
|
|
|
10262
10640
|
*/
|
|
10263
10641
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
10264
10642
|
|
|
10643
|
+
/**
|
|
10644
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
10645
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
10646
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
10647
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
10648
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
10649
|
+
* at identical moments.
|
|
10650
|
+
*/
|
|
10651
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
10652
|
+
|
|
10265
10653
|
/**
|
|
10266
10654
|
* Primary language ISO 639-1 code for the persona
|
|
10267
10655
|
*/
|
|
@@ -10301,9 +10689,13 @@ export namespace CustomerFlowDuplicateResponse {
|
|
|
10301
10689
|
properties: { [key: string]: unknown };
|
|
10302
10690
|
|
|
10303
10691
|
/**
|
|
10304
|
-
*
|
|
10305
|
-
*
|
|
10306
|
-
*
|
|
10692
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
10693
|
+
* waited once the agent stopped talking, and measured across production
|
|
10694
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
10695
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
10696
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
10697
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
10698
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
10307
10699
|
*/
|
|
10308
10700
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
10309
10701
|
|
|
@@ -10601,6 +10993,16 @@ export namespace CustomerFlowDuplicateResponse {
|
|
|
10601
10993
|
*/
|
|
10602
10994
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
10603
10995
|
|
|
10996
|
+
/**
|
|
10997
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
10998
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
10999
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
11000
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
11001
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
11002
|
+
* at identical moments.
|
|
11003
|
+
*/
|
|
11004
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
11005
|
+
|
|
10604
11006
|
/**
|
|
10605
11007
|
* Primary language ISO 639-1 code for the persona
|
|
10606
11008
|
*/
|
|
@@ -10640,9 +11042,13 @@ export namespace CustomerFlowDuplicateResponse {
|
|
|
10640
11042
|
properties: { [key: string]: unknown };
|
|
10641
11043
|
|
|
10642
11044
|
/**
|
|
10643
|
-
*
|
|
10644
|
-
*
|
|
10645
|
-
*
|
|
11045
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
11046
|
+
* waited once the agent stopped talking, and measured across production
|
|
11047
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
11048
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
11049
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
11050
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
11051
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
10646
11052
|
*/
|
|
10647
11053
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
10648
11054
|
|
|
@@ -10831,6 +11237,16 @@ export namespace CustomerFlowDuplicateResponse {
|
|
|
10831
11237
|
*/
|
|
10832
11238
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
10833
11239
|
|
|
11240
|
+
/**
|
|
11241
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
11242
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
11243
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
11244
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
11245
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
11246
|
+
* at identical moments.
|
|
11247
|
+
*/
|
|
11248
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
11249
|
+
|
|
10834
11250
|
/**
|
|
10835
11251
|
* Primary language ISO 639-1 code for the persona
|
|
10836
11252
|
*/
|
|
@@ -10870,9 +11286,13 @@ export namespace CustomerFlowDuplicateResponse {
|
|
|
10870
11286
|
properties: { [key: string]: unknown };
|
|
10871
11287
|
|
|
10872
11288
|
/**
|
|
10873
|
-
*
|
|
10874
|
-
*
|
|
10875
|
-
*
|
|
11289
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
11290
|
+
* waited once the agent stopped talking, and measured across production
|
|
11291
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
11292
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
11293
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
11294
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
11295
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
10876
11296
|
*/
|
|
10877
11297
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
10878
11298
|
|
|
@@ -11248,6 +11668,16 @@ export namespace CustomerFlowDuplicateResponse {
|
|
|
11248
11668
|
*/
|
|
11249
11669
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
11250
11670
|
|
|
11671
|
+
/**
|
|
11672
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
11673
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
11674
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
11675
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
11676
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
11677
|
+
* at identical moments.
|
|
11678
|
+
*/
|
|
11679
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
11680
|
+
|
|
11251
11681
|
/**
|
|
11252
11682
|
* Primary language ISO 639-1 code for the persona
|
|
11253
11683
|
*/
|
|
@@ -11287,9 +11717,13 @@ export namespace CustomerFlowDuplicateResponse {
|
|
|
11287
11717
|
properties: { [key: string]: unknown };
|
|
11288
11718
|
|
|
11289
11719
|
/**
|
|
11290
|
-
*
|
|
11291
|
-
*
|
|
11292
|
-
*
|
|
11720
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
11721
|
+
* waited once the agent stopped talking, and measured across production
|
|
11722
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
11723
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
11724
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
11725
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
11726
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
11293
11727
|
*/
|
|
11294
11728
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
11295
11729
|
|
|
@@ -11577,6 +12011,16 @@ export namespace CustomerFlowDuplicateResponse {
|
|
|
11577
12011
|
*/
|
|
11578
12012
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
11579
12013
|
|
|
12014
|
+
/**
|
|
12015
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
12016
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
12017
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
12018
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
12019
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
12020
|
+
* at identical moments.
|
|
12021
|
+
*/
|
|
12022
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
12023
|
+
|
|
11580
12024
|
/**
|
|
11581
12025
|
* Primary language ISO 639-1 code for the persona
|
|
11582
12026
|
*/
|
|
@@ -11616,9 +12060,13 @@ export namespace CustomerFlowDuplicateResponse {
|
|
|
11616
12060
|
properties: { [key: string]: unknown };
|
|
11617
12061
|
|
|
11618
12062
|
/**
|
|
11619
|
-
*
|
|
11620
|
-
*
|
|
11621
|
-
*
|
|
12063
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
12064
|
+
* waited once the agent stopped talking, and measured across production
|
|
12065
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
12066
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
12067
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
12068
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
12069
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
11622
12070
|
*/
|
|
11623
12071
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
11624
12072
|
|
|
@@ -12055,6 +12503,16 @@ export namespace CustomerFlowGetByIDResponse {
|
|
|
12055
12503
|
*/
|
|
12056
12504
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
12057
12505
|
|
|
12506
|
+
/**
|
|
12507
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
12508
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
12509
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
12510
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
12511
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
12512
|
+
* at identical moments.
|
|
12513
|
+
*/
|
|
12514
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
12515
|
+
|
|
12058
12516
|
/**
|
|
12059
12517
|
* Primary language ISO 639-1 code for the persona
|
|
12060
12518
|
*/
|
|
@@ -12094,9 +12552,13 @@ export namespace CustomerFlowGetByIDResponse {
|
|
|
12094
12552
|
properties: { [key: string]: unknown };
|
|
12095
12553
|
|
|
12096
12554
|
/**
|
|
12097
|
-
*
|
|
12098
|
-
*
|
|
12099
|
-
*
|
|
12555
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
12556
|
+
* waited once the agent stopped talking, and measured across production
|
|
12557
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
12558
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
12559
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
12560
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
12561
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
12100
12562
|
*/
|
|
12101
12563
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
12102
12564
|
|
|
@@ -12391,6 +12853,16 @@ export namespace CustomerFlowGetByIDResponse {
|
|
|
12391
12853
|
*/
|
|
12392
12854
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
12393
12855
|
|
|
12856
|
+
/**
|
|
12857
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
12858
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
12859
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
12860
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
12861
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
12862
|
+
* at identical moments.
|
|
12863
|
+
*/
|
|
12864
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
12865
|
+
|
|
12394
12866
|
/**
|
|
12395
12867
|
* Primary language ISO 639-1 code for the persona
|
|
12396
12868
|
*/
|
|
@@ -12430,9 +12902,13 @@ export namespace CustomerFlowGetByIDResponse {
|
|
|
12430
12902
|
properties: { [key: string]: unknown };
|
|
12431
12903
|
|
|
12432
12904
|
/**
|
|
12433
|
-
*
|
|
12434
|
-
*
|
|
12435
|
-
*
|
|
12905
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
12906
|
+
* waited once the agent stopped talking, and measured across production
|
|
12907
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
12908
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
12909
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
12910
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
12911
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
12436
12912
|
*/
|
|
12437
12913
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
12438
12914
|
|
|
@@ -12843,6 +13319,16 @@ export namespace CustomerFlowGetByIDResponse {
|
|
|
12843
13319
|
*/
|
|
12844
13320
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
12845
13321
|
|
|
13322
|
+
/**
|
|
13323
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
13324
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
13325
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
13326
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
13327
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
13328
|
+
* at identical moments.
|
|
13329
|
+
*/
|
|
13330
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
13331
|
+
|
|
12846
13332
|
/**
|
|
12847
13333
|
* Primary language ISO 639-1 code for the persona
|
|
12848
13334
|
*/
|
|
@@ -12882,9 +13368,13 @@ export namespace CustomerFlowGetByIDResponse {
|
|
|
12882
13368
|
properties: { [key: string]: unknown };
|
|
12883
13369
|
|
|
12884
13370
|
/**
|
|
12885
|
-
*
|
|
12886
|
-
*
|
|
12887
|
-
*
|
|
13371
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
13372
|
+
* waited once the agent stopped talking, and measured across production
|
|
13373
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
13374
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
13375
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
13376
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
13377
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
12888
13378
|
*/
|
|
12889
13379
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
12890
13380
|
|
|
@@ -13073,6 +13563,16 @@ export namespace CustomerFlowGetByIDResponse {
|
|
|
13073
13563
|
*/
|
|
13074
13564
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
13075
13565
|
|
|
13566
|
+
/**
|
|
13567
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
13568
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
13569
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
13570
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
13571
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
13572
|
+
* at identical moments.
|
|
13573
|
+
*/
|
|
13574
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
13575
|
+
|
|
13076
13576
|
/**
|
|
13077
13577
|
* Primary language ISO 639-1 code for the persona
|
|
13078
13578
|
*/
|
|
@@ -13112,9 +13612,13 @@ export namespace CustomerFlowGetByIDResponse {
|
|
|
13112
13612
|
properties: { [key: string]: unknown };
|
|
13113
13613
|
|
|
13114
13614
|
/**
|
|
13115
|
-
*
|
|
13116
|
-
*
|
|
13117
|
-
*
|
|
13615
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
13616
|
+
* waited once the agent stopped talking, and measured across production
|
|
13617
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
13618
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
13619
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
13620
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
13621
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
13118
13622
|
*/
|
|
13119
13623
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
13120
13624
|
|
|
@@ -13412,6 +13916,16 @@ export namespace CustomerFlowGetByIDResponse {
|
|
|
13412
13916
|
*/
|
|
13413
13917
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
13414
13918
|
|
|
13919
|
+
/**
|
|
13920
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
13921
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
13922
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
13923
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
13924
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
13925
|
+
* at identical moments.
|
|
13926
|
+
*/
|
|
13927
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
13928
|
+
|
|
13415
13929
|
/**
|
|
13416
13930
|
* Primary language ISO 639-1 code for the persona
|
|
13417
13931
|
*/
|
|
@@ -13451,9 +13965,13 @@ export namespace CustomerFlowGetByIDResponse {
|
|
|
13451
13965
|
properties: { [key: string]: unknown };
|
|
13452
13966
|
|
|
13453
13967
|
/**
|
|
13454
|
-
*
|
|
13455
|
-
*
|
|
13456
|
-
*
|
|
13968
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
13969
|
+
* waited once the agent stopped talking, and measured across production
|
|
13970
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
13971
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
13972
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
13973
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
13974
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
13457
13975
|
*/
|
|
13458
13976
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
13459
13977
|
|
|
@@ -13642,6 +14160,16 @@ export namespace CustomerFlowGetByIDResponse {
|
|
|
13642
14160
|
*/
|
|
13643
14161
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
13644
14162
|
|
|
14163
|
+
/**
|
|
14164
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
14165
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
14166
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
14167
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
14168
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
14169
|
+
* at identical moments.
|
|
14170
|
+
*/
|
|
14171
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
14172
|
+
|
|
13645
14173
|
/**
|
|
13646
14174
|
* Primary language ISO 639-1 code for the persona
|
|
13647
14175
|
*/
|
|
@@ -13681,9 +14209,13 @@ export namespace CustomerFlowGetByIDResponse {
|
|
|
13681
14209
|
properties: { [key: string]: unknown };
|
|
13682
14210
|
|
|
13683
14211
|
/**
|
|
13684
|
-
*
|
|
13685
|
-
*
|
|
13686
|
-
*
|
|
14212
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
14213
|
+
* waited once the agent stopped talking, and measured across production
|
|
14214
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
14215
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
14216
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
14217
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
14218
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
13687
14219
|
*/
|
|
13688
14220
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
13689
14221
|
|
|
@@ -14059,6 +14591,16 @@ export namespace CustomerFlowGetByIDResponse {
|
|
|
14059
14591
|
*/
|
|
14060
14592
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
14061
14593
|
|
|
14594
|
+
/**
|
|
14595
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
14596
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
14597
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
14598
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
14599
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
14600
|
+
* at identical moments.
|
|
14601
|
+
*/
|
|
14602
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
14603
|
+
|
|
14062
14604
|
/**
|
|
14063
14605
|
* Primary language ISO 639-1 code for the persona
|
|
14064
14606
|
*/
|
|
@@ -14098,9 +14640,13 @@ export namespace CustomerFlowGetByIDResponse {
|
|
|
14098
14640
|
properties: { [key: string]: unknown };
|
|
14099
14641
|
|
|
14100
14642
|
/**
|
|
14101
|
-
*
|
|
14102
|
-
*
|
|
14103
|
-
*
|
|
14643
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
14644
|
+
* waited once the agent stopped talking, and measured across production
|
|
14645
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
14646
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
14647
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
14648
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
14649
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
14104
14650
|
*/
|
|
14105
14651
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
14106
14652
|
|
|
@@ -14388,6 +14934,16 @@ export namespace CustomerFlowGetByIDResponse {
|
|
|
14388
14934
|
*/
|
|
14389
14935
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
14390
14936
|
|
|
14937
|
+
/**
|
|
14938
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
14939
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
14940
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
14941
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
14942
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
14943
|
+
* at identical moments.
|
|
14944
|
+
*/
|
|
14945
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
14946
|
+
|
|
14391
14947
|
/**
|
|
14392
14948
|
* Primary language ISO 639-1 code for the persona
|
|
14393
14949
|
*/
|
|
@@ -14427,9 +14983,13 @@ export namespace CustomerFlowGetByIDResponse {
|
|
|
14427
14983
|
properties: { [key: string]: unknown };
|
|
14428
14984
|
|
|
14429
14985
|
/**
|
|
14430
|
-
*
|
|
14431
|
-
*
|
|
14432
|
-
*
|
|
14986
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
14987
|
+
* waited once the agent stopped talking, and measured across production
|
|
14988
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
14989
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
14990
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
14991
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
14992
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
14433
14993
|
*/
|
|
14434
14994
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
14435
14995
|
|
|
@@ -14754,6 +15314,16 @@ export namespace CustomerFlowReplaceGraphResponse {
|
|
|
14754
15314
|
*/
|
|
14755
15315
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
14756
15316
|
|
|
15317
|
+
/**
|
|
15318
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
15319
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
15320
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
15321
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
15322
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
15323
|
+
* at identical moments.
|
|
15324
|
+
*/
|
|
15325
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
15326
|
+
|
|
14757
15327
|
/**
|
|
14758
15328
|
* Primary language ISO 639-1 code for the persona
|
|
14759
15329
|
*/
|
|
@@ -14793,9 +15363,13 @@ export namespace CustomerFlowReplaceGraphResponse {
|
|
|
14793
15363
|
properties: { [key: string]: unknown };
|
|
14794
15364
|
|
|
14795
15365
|
/**
|
|
14796
|
-
*
|
|
14797
|
-
*
|
|
14798
|
-
*
|
|
15366
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
15367
|
+
* waited once the agent stopped talking, and measured across production
|
|
15368
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
15369
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
15370
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
15371
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
15372
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
14799
15373
|
*/
|
|
14800
15374
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
14801
15375
|
|
|
@@ -15093,6 +15667,16 @@ export namespace CustomerFlowReplaceGraphResponse {
|
|
|
15093
15667
|
*/
|
|
15094
15668
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
15095
15669
|
|
|
15670
|
+
/**
|
|
15671
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
15672
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
15673
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
15674
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
15675
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
15676
|
+
* at identical moments.
|
|
15677
|
+
*/
|
|
15678
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
15679
|
+
|
|
15096
15680
|
/**
|
|
15097
15681
|
* Primary language ISO 639-1 code for the persona
|
|
15098
15682
|
*/
|
|
@@ -15132,9 +15716,13 @@ export namespace CustomerFlowReplaceGraphResponse {
|
|
|
15132
15716
|
properties: { [key: string]: unknown };
|
|
15133
15717
|
|
|
15134
15718
|
/**
|
|
15135
|
-
*
|
|
15136
|
-
*
|
|
15137
|
-
*
|
|
15719
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
15720
|
+
* waited once the agent stopped talking, and measured across production
|
|
15721
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
15722
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
15723
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
15724
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
15725
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
15138
15726
|
*/
|
|
15139
15727
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
15140
15728
|
|
|
@@ -15323,6 +15911,16 @@ export namespace CustomerFlowReplaceGraphResponse {
|
|
|
15323
15911
|
*/
|
|
15324
15912
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
15325
15913
|
|
|
15914
|
+
/**
|
|
15915
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
15916
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
15917
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
15918
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
15919
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
15920
|
+
* at identical moments.
|
|
15921
|
+
*/
|
|
15922
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
15923
|
+
|
|
15326
15924
|
/**
|
|
15327
15925
|
* Primary language ISO 639-1 code for the persona
|
|
15328
15926
|
*/
|
|
@@ -15362,9 +15960,13 @@ export namespace CustomerFlowReplaceGraphResponse {
|
|
|
15362
15960
|
properties: { [key: string]: unknown };
|
|
15363
15961
|
|
|
15364
15962
|
/**
|
|
15365
|
-
*
|
|
15366
|
-
*
|
|
15367
|
-
*
|
|
15963
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
15964
|
+
* waited once the agent stopped talking, and measured across production
|
|
15965
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
15966
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
15967
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
15968
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
15969
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
15368
15970
|
*/
|
|
15369
15971
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
15370
15972
|
|
|
@@ -15652,6 +16254,16 @@ export namespace CustomerFlowReplaceGraphResponse {
|
|
|
15652
16254
|
*/
|
|
15653
16255
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
15654
16256
|
|
|
16257
|
+
/**
|
|
16258
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
16259
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
16260
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
16261
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
16262
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
16263
|
+
* at identical moments.
|
|
16264
|
+
*/
|
|
16265
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
16266
|
+
|
|
15655
16267
|
/**
|
|
15656
16268
|
* Primary language ISO 639-1 code for the persona
|
|
15657
16269
|
*/
|
|
@@ -15691,9 +16303,13 @@ export namespace CustomerFlowReplaceGraphResponse {
|
|
|
15691
16303
|
properties: { [key: string]: unknown };
|
|
15692
16304
|
|
|
15693
16305
|
/**
|
|
15694
|
-
*
|
|
15695
|
-
*
|
|
15696
|
-
*
|
|
16306
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
16307
|
+
* waited once the agent stopped talking, and measured across production
|
|
16308
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
16309
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
16310
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
16311
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
16312
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
15697
16313
|
*/
|
|
15698
16314
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
15699
16315
|
|
|
@@ -16001,6 +16617,16 @@ export namespace CustomerFlowUpdateHappyPathResponse {
|
|
|
16001
16617
|
*/
|
|
16002
16618
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
16003
16619
|
|
|
16620
|
+
/**
|
|
16621
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
16622
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
16623
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
16624
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
16625
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
16626
|
+
* at identical moments.
|
|
16627
|
+
*/
|
|
16628
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
16629
|
+
|
|
16004
16630
|
/**
|
|
16005
16631
|
* Primary language ISO 639-1 code for the persona
|
|
16006
16632
|
*/
|
|
@@ -16040,9 +16666,13 @@ export namespace CustomerFlowUpdateHappyPathResponse {
|
|
|
16040
16666
|
properties: { [key: string]: unknown };
|
|
16041
16667
|
|
|
16042
16668
|
/**
|
|
16043
|
-
*
|
|
16044
|
-
*
|
|
16045
|
-
*
|
|
16669
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
16670
|
+
* waited once the agent stopped talking, and measured across production
|
|
16671
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
16672
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
16673
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
16674
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
16675
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
16046
16676
|
*/
|
|
16047
16677
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
16048
16678
|
|
|
@@ -16340,6 +16970,16 @@ export namespace CustomerFlowUpdateHappyPathResponse {
|
|
|
16340
16970
|
*/
|
|
16341
16971
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
16342
16972
|
|
|
16973
|
+
/**
|
|
16974
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
16975
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
16976
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
16977
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
16978
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
16979
|
+
* at identical moments.
|
|
16980
|
+
*/
|
|
16981
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
16982
|
+
|
|
16343
16983
|
/**
|
|
16344
16984
|
* Primary language ISO 639-1 code for the persona
|
|
16345
16985
|
*/
|
|
@@ -16379,9 +17019,13 @@ export namespace CustomerFlowUpdateHappyPathResponse {
|
|
|
16379
17019
|
properties: { [key: string]: unknown };
|
|
16380
17020
|
|
|
16381
17021
|
/**
|
|
16382
|
-
*
|
|
16383
|
-
*
|
|
16384
|
-
*
|
|
17022
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
17023
|
+
* waited once the agent stopped talking, and measured across production
|
|
17024
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
17025
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
17026
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
17027
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
17028
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
16385
17029
|
*/
|
|
16386
17030
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
16387
17031
|
|
|
@@ -16570,6 +17214,16 @@ export namespace CustomerFlowUpdateHappyPathResponse {
|
|
|
16570
17214
|
*/
|
|
16571
17215
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
16572
17216
|
|
|
17217
|
+
/**
|
|
17218
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
17219
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
17220
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
17221
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
17222
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
17223
|
+
* at identical moments.
|
|
17224
|
+
*/
|
|
17225
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
17226
|
+
|
|
16573
17227
|
/**
|
|
16574
17228
|
* Primary language ISO 639-1 code for the persona
|
|
16575
17229
|
*/
|
|
@@ -16609,9 +17263,13 @@ export namespace CustomerFlowUpdateHappyPathResponse {
|
|
|
16609
17263
|
properties: { [key: string]: unknown };
|
|
16610
17264
|
|
|
16611
17265
|
/**
|
|
16612
|
-
*
|
|
16613
|
-
*
|
|
16614
|
-
*
|
|
17266
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
17267
|
+
* waited once the agent stopped talking, and measured across production
|
|
17268
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
17269
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
17270
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
17271
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
17272
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
16615
17273
|
*/
|
|
16616
17274
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
16617
17275
|
|
|
@@ -16899,6 +17557,16 @@ export namespace CustomerFlowUpdateHappyPathResponse {
|
|
|
16899
17557
|
*/
|
|
16900
17558
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
16901
17559
|
|
|
17560
|
+
/**
|
|
17561
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
17562
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
17563
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
17564
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
17565
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
17566
|
+
* at identical moments.
|
|
17567
|
+
*/
|
|
17568
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
17569
|
+
|
|
16902
17570
|
/**
|
|
16903
17571
|
* Primary language ISO 639-1 code for the persona
|
|
16904
17572
|
*/
|
|
@@ -16938,9 +17606,13 @@ export namespace CustomerFlowUpdateHappyPathResponse {
|
|
|
16938
17606
|
properties: { [key: string]: unknown };
|
|
16939
17607
|
|
|
16940
17608
|
/**
|
|
16941
|
-
*
|
|
16942
|
-
*
|
|
16943
|
-
*
|
|
17609
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
17610
|
+
* waited once the agent stopped talking, and measured across production
|
|
17611
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
17612
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
17613
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
17614
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
17615
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
16944
17616
|
*/
|
|
16945
17617
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
16946
17618
|
|