@rh-support/troubleshoot 2.7.1 → 2.7.10

package/lib/esm/reducers/CaseDiscussionTabReducer.d.ts.map

@@ -1 +1 @@
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package/lib/esm/reducers/CaseDiscussionTabReducer.js

@@ -7,13 +7,11 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
-import { kase, publicApi } from '@cee-eng/hydrajs';
-import { getApiResourceObject } from '@rh-support/utils';
+import { fetchCaseAttachmentsViaGraphQLWithRetry, fetchCaseDetailsByCaseNumber, getApiResourceObject, mergeAttachmentsByUuid, } from '@rh-support/utils';
 import filter from 'lodash/filter';
 import findIndex from 'lodash/findIndex';
 import isEqual from 'lodash/isEqual';
 import orderBy from 'lodash/orderBy';
-import { CaseReducerConstants } from './CaseConstNTypes';
 import { CaseDetailsConstants } from './CaseDetailsPageReducer';
 export var DiscussionType;
 (function (DiscussionType) {
@@ -62,20 +60,22 @@ export const initDiscussionFiltersListState = [
         isSelected: true,
         canSee: false,
     },
-    {
-        filterLabel: 'External Tracker',
-        value: DiscussionType.EXTERNAL_TRACKER,
-        isDisabled: false,
-        isSelected: true,
-        canSee: false,
-    },
+    // TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
+    // {
+    //     filterLabel: 'External Tracker',
+    //     value: DiscussionType.EXTERNAL_TRACKER,
+    //     isDisabled: false,
+    //     isSelected: true,
+    //     canSee: false,
+    // },
 ];
 export const initialDiscussionState = {
     sort: discussionSortOrderConst[0],
     allDiscussions: [],
-    replyCommentText: '',
-    replyCommentCreator: '',
     discussionFiltersListState: initDiscussionFiltersListState,
+    replyingToAuthor: null,
+    replyingToCommentId: null,
+    replyingToTimestamp: null,
 };
 export var DiscussionsConstants;
 (function (DiscussionsConstants) {
@@ -92,12 +92,24 @@ export const discussionReducer = (state, action) => {
     }
 };
 export const setSort = (dispatch, sort, allDiscussions) => {
-    const sortedDiscussions = orderBy(allDiscussions, 'last_modified_date', sort.sortOrder);
+    const sortedDiscussions = orderBy(allDiscussions, ['last_modified_date', (d) => { var _a; return (_a = d.item.id) !== null && _a !== void 0 ? _a : ''; }], [sort.sortOrder, sort.sortOrder]);
     dispatch({
         type: DiscussionsConstants.updateDiscussionState,
         payload: { sort, allDiscussions: sortedDiscussions },
     });
 };
+export const setReplyingTo = (dispatch, author, commentId, timestamp) => {
+    dispatch({
+        type: DiscussionsConstants.updateDiscussionState,
+        payload: { replyingToAuthor: author, replyingToCommentId: commentId, replyingToTimestamp: timestamp },
+    });
+};
+export const clearReplyingTo = (dispatch) => {
+    dispatch({
+        type: DiscussionsConstants.updateDiscussionState,
+        payload: { replyingToAuthor: null, replyingToCommentId: null, replyingToTimestamp: null },
+    });
+};
 export const setFilter = (dispatch, selected, discussionFiltersListState) => {
     const prevSelectedListLength = discussionFiltersListState.filter((filter) => filter.isSelected).length;
     if (selected.length > prevSelectedListLength &&
@@ -110,6 +122,13 @@ export const setFilter = (dispatch, selected, discussionFiltersListState) => {
         discussionFiltersListState.forEach((filter) => selected.indexOf(filter.value) !== -1 && filter.value !== DiscussionType.ALL
             ? (filter.isSelected = true)
             : (filter.isSelected = false));
+        // Auto-select "All" when every real filter is selected
+        const realFilters = discussionFiltersListState.filter((f) => f.value !== DiscussionType.ALL && f.canSee);
+        if (realFilters.length > 0 && realFilters.every((f) => f.isSelected)) {
+            const allFilter = discussionFiltersListState.find((f) => f.value === DiscussionType.ALL);
+            if (allFilter)
+                allFilter.isSelected = true;
+        }
         dispatch({ type: DiscussionsConstants.updateDiscussionState, payload: { discussionFiltersListState } });
     }
 };
@@ -117,11 +136,18 @@ const commputeFeedback = (commentId, feedbacks) => {
     const feedback = feedbacks.filter((feedback) => feedback.commentId === commentId);
     return feedback.length === 0 ? undefined : parseInt(feedback[0].feedback);
 };
-export const setDiscussions = (dispatch, comments, chats, attachments, feedbacks, trackerUpdates, discussionFiltersListState, canSeeExternalTracker, canSeeChat, canSeeAttachments) => {
+export const setDiscussions = (dispatch, comments, chats, attachments, feedbacks, 
+// TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
+// trackerUpdates: Partial<IExternalTrackerUpdate[]>,
+trackerUpdates, discussionFiltersListState, 
+// TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
+// canSeeExternalTracker: boolean,
+canSeeExternalTracker, canSeeChat, canSeeAttachments, sort) => {
     // set all discussions state
     // we need to transform discussions item because:
     // - last_modified_date is needed for sort and field name is different in different discussion types
     // - discussionType is needed for filter different types
+    var _a, _b;
     const allChats = (chats || []).map((chat) => ({
         item: Object.assign(Object.assign({}, chat), { end_time: chat.endTime || chat.startTime }),
         last_modified_date: chat.endTime || chat.startTime,
@@ -135,19 +161,26 @@ export const setDiscussions = (dispatch, comments, chats, attachments, feedbacks
         last_modified_date: comment.lastModifiedDate || comment.createdDate,
         feedback: commputeFeedback(comment.id, feedbacks),
     }));
-    const allExternalTrackers = (trackerUpdates || []).map((externalUpdate) => ({
-        item: Object.assign(Object.assign({}, externalUpdate), { originating_system_last_updated_at: externalUpdate.originatingSystemLastUpdatedAt || externalUpdate.createdDate }),
-        last_modified_date: externalUpdate.originatingSystemLastUpdatedAt || externalUpdate.createdDate,
-        discussionType: DiscussionType.EXTERNAL_TRACKER,
-    }));
+    // TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
+    // const allExternalTrackers: IDiscussion[] = (trackerUpdates || []).map((externalUpdate) => ({
+    //     item: {
+    //         ...externalUpdate,
+    //         originating_system_last_updated_at:
+    //             externalUpdate.originatingSystemLastUpdatedAt || externalUpdate.createdDate,
+    //     },
+    //     last_modified_date: externalUpdate.originatingSystemLastUpdatedAt || externalUpdate.createdDate,
+    //     discussionType: DiscussionType.EXTERNAL_TRACKER,
+    // }));
     const allAttachments = attachments.map((attachment) => ({
         item: Object.assign(Object.assign({}, attachment), { lastModifiedDate: attachment.lastModifiedDate || attachment.createdDate }),
         last_modified_date: attachment.lastModifiedDate || attachment.createdDate,
         discussionType: DiscussionType.ATTACHMENT,
     }));
-    const allDiscussions = [...allComments, ...allChats, ...allAttachments, ...allExternalTrackers];
-    const sortedAllDiscussions = orderBy(allDiscussions, 'last_modified_date', 'desc');
-    // set filter dropdown state
+    // TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
+    // const allDiscussions: IDiscussion[] = [...allComments, ...allChats, ...allAttachments, ...allExternalTrackers];
+    const allDiscussions = [...allComments, ...allChats, ...allAttachments];
+    const sortedAllDiscussions = orderBy(allDiscussions, ['last_modified_date', (d) => { var _a; return (_a = d.item.id) !== null && _a !== void 0 ? _a : ''; }], [(_a = sort === null || sort === void 0 ? void 0 : sort.sortOrder) !== null && _a !== void 0 ? _a : 'desc', (_b = sort === null || sort === void 0 ? void 0 : sort.sortOrder) !== null && _b !== void 0 ? _b : 'desc']);
+    //set filter dropdown state
     // when we don't have any result for a discussion type, in filter options dropdown list, we make that type disable
     discussionFiltersListState.forEach((filter) => {
         if (filter.value === DiscussionType.ATTACHMENT) {
@@ -157,10 +190,10 @@ export const setDiscussions = (dispatch, comments, chats, attachments, feedbacks
         else if (filter.value === DiscussionType.CHAT) {
             filter.isDisabled = allChats.length === 0 ? true : false;
             filter.canSee = canSeeChat;
-        }
-        else if (filter.value === DiscussionType.EXTERNAL_TRACKER) {
-            filter.isDisabled = allExternalTrackers.length === 0 ? true : false;
-            filter.canSee = canSeeExternalTracker;
+            // TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
+            // } else if (filter.value === DiscussionType.EXTERNAL_TRACKER) {
+            //     filter.isDisabled = allExternalTrackers.length === 0 ? true : false;
+            //     filter.canSee = canSeeExternalTracker;
         }
         else if (filter.value === DiscussionType.COMMENT) {
             filter.isDisabled = allComments.length === 0 ? true : false;
@@ -179,6 +212,27 @@ export const setDiscussions = (dispatch, comments, chats, attachments, feedbacks
         },
     });
 };
+export const appendNewComments = (dispatch, allComments, existingDiscussions, feedbacks, sort) => {
+    var _a;
+    const existingCommentIds = new Set(existingDiscussions.filter((d) => d.discussionType === DiscussionType.COMMENT).map((d) => d.item.id));
+    const newComments = allComments.filter((comment) => !comment.isDraft && !existingCommentIds.has(comment.id));
+    if (newComments.length === 0)
+        return;
+    const newDiscussions = newComments.map((comment) => ({
+        item: Object.assign(Object.assign({}, comment), { isPublic: comment.isPublic === undefined ? true : comment.isPublic, last_modified_date: comment.lastModifiedDate || comment.createdDate }),
+        discussionType: DiscussionType.COMMENT,
+        last_modified_date: comment.lastModifiedDate || comment.createdDate,
+        feedback: commputeFeedback(comment.id, feedbacks),
+    }));
+    const sortOrder = (_a = sort === null || sort === void 0 ? void 0 : sort.sortOrder) !== null && _a !== void 0 ? _a : 'desc';
+    const merged = sortOrder === 'desc'
+        ? [...existingDiscussions, ...newDiscussions]
+        : [...existingDiscussions, ...newDiscussions];
+    dispatch({
+        type: DiscussionsConstants.updateDiscussionState,
+        payload: { allDiscussions: merged },
+    });
+};
 export const updateAttacmentsAfterRemoval = (dispatch, uuid_removed, allDiscussions, discussionFiltersListState) => {
     const index = findIndex(allDiscussions, (discussion) => discussion.discussionType === DiscussionType.ATTACHMENT &&
         discussion.item.uuid === uuid_removed);
@@ -211,42 +265,28 @@ export const updateAttachment = (dispatch, uuid, newAttachment, allDiscussions)
     });
     dispatch({ type: DiscussionsConstants.updateDiscussionState, payload: { allDiscussions: updatedDiscussions } });
 };
-export const updateDiscussionStateComments = (dispatch, caseDispatch, caseNumber, allDiscussions, sort, feedbacks, discussionFiltersListState) => __awaiter(void 0, void 0, void 0, function* () {
-    try {
-        const comments = yield publicApi.kase.getComments(caseNumber);
-        const allComments = (comments || [])
-            .filter((comment) => comment.isDraft === false)
-            .map((comment) => ({
-            item: Object.assign(Object.assign({}, comment), { isPublic: comment.isPublic === undefined ? true : comment.isPublic, last_modified_date: comment.lastModifiedDate || comment.createdDate }),
-            discussionType: DiscussionType.COMMENT,
-            last_modified_date: comment.lastModifiedDate || comment.createdDate,
-            feedback: commputeFeedback(comment.id, feedbacks),
-        }));
-        const filteredDiscussion = filter([...allDiscussions], (o) => o.discussionType !== DiscussionType.COMMENT);
-        const updatedDiscussions = orderBy([...filteredDiscussion, ...allComments], 'last_modified_date', sort.sortOrder);
-        discussionFiltersListState.forEach((filter) => {
-            if (filter.value === DiscussionType.COMMENT) {
-                filter.isDisabled = false;
-            }
-        });
-        dispatch({ type: DiscussionsConstants.updateDiscussionState, payload: { discussionFiltersListState } });
-        dispatch({ type: DiscussionsConstants.updateDiscussionState, payload: { allDiscussions: updatedDiscussions } });
-        caseDispatch({ type: CaseReducerConstants.updateComments, payload: { caseDetails: { comments } } });
-    }
-    catch (e) {
-        console.log(e);
-    }
-});
-export const updateDiscussionStateAttachments = (dispatch, caseNumber, allDiscussions, sort, isSecureSupport, discussionFiltersListState, dispatchCaseDetailsHydraAttachments) => __awaiter(void 0, void 0, void 0, function* () {
+export const updateDiscussionStateAttachments = (dispatch_1, caseNumber_1, allDiscussions_1, sort_1, discussionFiltersListState_1, dispatchCaseDetailsHydraAttachments_1, apolloClient_1, caseSalesforceId_1, ...args_1) => __awaiter(void 0, [dispatch_1, caseNumber_1, allDiscussions_1, sort_1, discussionFiltersListState_1, dispatchCaseDetailsHydraAttachments_1, apolloClient_1, caseSalesforceId_1, ...args_1], void 0, function* (dispatch, caseNumber, allDiscussions, sort, discussionFiltersListState, dispatchCaseDetailsHydraAttachments, apolloClient, caseSalesforceId, includeSecureSupport = false) {
     try {
-        const attachments = yield kase.getAttachments(caseNumber, false, isSecureSupport);
+        let resolvedCaseSalesforceId = caseSalesforceId;
+        if (!resolvedCaseSalesforceId) {
+            const caseDetails = yield fetchCaseDetailsByCaseNumber(apolloClient, caseNumber, includeSecureSupport);
+            resolvedCaseSalesforceId = caseDetails === null || caseDetails === void 0 ? void 0 : caseDetails.id;
+        }
+        if (!resolvedCaseSalesforceId) {
+            throw new Error('Missing Salesforce case id');
+        }
+        const existingAttachments = filter(allDiscussions, (o) => o.discussionType === DiscussionType.ATTACHMENT).map((discussion) => discussion.item);
+        const fetchedAttachments = yield fetchCaseAttachmentsViaGraphQLWithRetry(apolloClient, caseNumber, resolvedCaseSalesforceId, 
+        // After a successful upload batch we expect at least one new attachment beyond what discussion already shows
+        { minExpectedCount: existingAttachments.length + 1 });
+        const attachments = mergeAttachmentsByUuid(existingAttachments, fetchedAttachments);
         const allAttachments = attachments.map((attachment) => ({
             item: Object.assign(Object.assign({}, attachment), { lastModifiedDate: attachment.lastModifiedDate || attachment.createdDate }),
             last_modified_date: attachment.lastModifiedDate || attachment.createdDate,
             discussionType: DiscussionType.ATTACHMENT,
         }));
         const filteredDiscussion = filter([...allDiscussions], (o) => o.discussionType !== DiscussionType.ATTACHMENT);
-        const updatedDiscussions = orderBy([...filteredDiscussion, ...allAttachments], 'last_modified_date', sort.sortOrder);
+        const updatedDiscussions = orderBy([...filteredDiscussion, ...allAttachments], ['last_modified_date', (d) => { var _a; return (_a = d.item.id) !== null && _a !== void 0 ? _a : ''; }], [sort.sortOrder, sort.sortOrder]);
         discussionFiltersListState.forEach((filter) => {
             if (filter.value === DiscussionType.ATTACHMENT) {
                 filter.isDisabled = false;
@@ -263,12 +303,3 @@ export const updateDiscussionStateAttachments = (dispatch, caseNumber, allDiscus
         console.log(e);
     }
 });
-export const setCommentText = (dispatch, replyCommentText, replyCommentCreator) => {
-    dispatch({ type: DiscussionsConstants.updateDiscussionState, payload: { replyCommentText, replyCommentCreator } });
-};
-export const clearReplyComment = (dispatch) => {
-    dispatch({
-        type: DiscussionsConstants.updateDiscussionState,
-        payload: { replyCommentText: '', replyCommentCreator: '' },
-    });
-};

package/lib/esm/reducers/CaseHelpers.d.ts

@@ -3,22 +3,41 @@ import { ICasePayload, ICaseResourceLink, ICepDetails } from '@cee-eng/hydrajs/@
 import { IEntitlement } from '@cee-eng/hydrajs/@types/api/public/entitlements';
 import { IContact } from '@cee-eng/hydrajs/@types/models/contact';
 import { ISolrRecommendation } from '@cee-eng/hydrajs/@types/models/solr/solr';
-import { IPortalJwtToken } from '@rh-support/types/shared';
-import { ICaseState } from './CaseConstNTypes';
+import { IApiResponseDetails } from '@rh-support/types/shared';
+import { UserAuth } from '@rh-support/user-permissions';
+import React from 'react';
+import { ICaseState, IGraphQLCasePayload } from './CaseConstNTypes';
 export declare const getCaseRecommendations: (docs: ISolrRecommendation[], oldDocs: any) => any[];
 export declare const getCepCommentFromCepDetails: (cepDetails: ICepDetails) => string;
 export declare const getRecommendationObject: (doc: ISolrRecommendation, index: number) => ICaseResourceLink;
 export declare const getUpdatedDescription: (issue: string, environment?: string, periodicityOfIssue?: string, timeFramesAndUrgency?: string, v3ClusterName?: string, product?: string, version?: string) => string;
 export declare const getDescriptionWOQues: (issue: string, environment?: string, periodicityOfIssue?: string, timeFramesAndUrgency?: string) => string;
 export declare const getIrtForSLAAndSeverity: (slaProcessId: string, severity: string) => string;
-export declare const getNewSeverityStringDef: (severity: string) => string;
+export declare const getNewSeverityStringDef: (severity: string) => string | React.JSX.Element;
 export declare const getOrtForSLAAndSeverity: (slaProcessId: string, severity: string) => string;
 export declare const getSeverityDescription: (severity: string) => string;
 export declare const isClusterIDValid: (caseState: any, allProducts: any) => boolean;
-export declare const isCaseStateValid: (caseState: ICaseState, loggedInUserJwtToken: Partial<IPortalJwtToken>) => boolean;
-export declare const isIdeaCaseStateValid: (caseState: ICaseState, loggedInUserJwtToken: Partial<IPortalJwtToken>) => boolean;
-export declare const isCaseManagementStateValid: (caseState: ICaseState, loggedInUserJwtToken: Partial<IPortalJwtToken>) => boolean;
-export declare const isCaseInformationSectionValid: (caseState: ICaseState, loggedInUserJwtToken: Partial<IPortalJwtToken>) => boolean;
+export interface ICaseGroupUiState {
+    groupsLoaded: boolean;
+    hasGroups: boolean;
+    isGroupMandatory: boolean;
+    shouldHideSelector: boolean;
+    isNoGroupsBlockedState: boolean;
+}
+/** Stable key for case-group fetch inputs — detects owner-enrichment changes (isOrgAdmin/defaultCaseGroup). */
+export declare function buildCaseGroupOwnerFetchKey(params: {
+    contactId: string;
+    isOrgAdmin: boolean;
+    ownerDefaultCaseGroup: string | null | undefined;
+    caseGroupNumber: string | null | undefined;
+}): string;
+export declare const getCaseGroupUiState: (caseState: ICaseState) => ICaseGroupUiState;
+export declare const isCaseGroupSelectionValid: (caseState: ICaseState) => boolean;
+export declare const isCaseStateValid: (caseState: ICaseState, loggedInUserRights: IApiResponseDetails<UserAuth>) => boolean;
+export declare const isIdeaCaseStateValid: (caseState: ICaseState, loggedInUserRights: IApiResponseDetails<UserAuth>) => boolean;
+export declare const isCaseManagementStateValid: (caseState: ICaseState, loggedInUserRights: IApiResponseDetails<UserAuth>) => boolean;
+export declare const isCaseInformationSectionValid: (caseState: ICaseState, loggedInUserRights: IApiResponseDetails<UserAuth>) => boolean;
+export declare const createCasePayloadGraphQL: (caseState: ICaseState, sessionItem?: ISessionItem, isCaseCreate?: boolean, traditionalSupportAgreed?: boolean) => IGraphQLCasePayload;
 export declare const createCasePayload: (caseState: ICaseState, sessionItem?: ISessionItem, isCaseCreate?: boolean) => Partial<ICasePayload>;
 export declare const getProcessedEntitlements: (caseEntitlements: IEntitlement[]) => IEntitlement[];
 export declare const getHasInvalidEntitlements: (caseEntitlements: IEntitlement[]) => boolean;

package/lib/esm/reducers/CaseHelpers.d.ts.map

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package/lib/esm/reducers/CaseHelpers.js

@@ -1,4 +1,4 @@
-import { canManageCase, getAppVersion, getUserAgentForCaseMode, getVersion, isPremiumEntitlement, showFtsOnCreateCasePage, } from '@rh-support/utils';
+import { getAppVersion, getTechnicalSupportRecordTypeId, getUserAgentForCaseMode, getVersion, isPremiumEntitlement, resolveAccessRestrictionForCaseCreate, resolveNoClusterIdFieldsForCaseCreate, serializeNoClusterIdFieldsToAdditionalCaseInformation, showFtsOnCreateCasePage, stripNoClusterIdFieldsFromDescription, } from '@rh-support/utils';
 import filter from 'lodash/filter';
 import forEach from 'lodash/forEach';
 import isEmpty from 'lodash/isEmpty';
@@ -6,9 +6,10 @@ import map from 'lodash/map';
 import some from 'lodash/some';
 import unionBy from 'lodash/unionBy';
 import uniqBy from 'lodash/uniqBy';
+import React from 'react';
 import { isPhoneValid, trimAndReplacePlus } from '../components/shared/utils';
 import { getIsClusterIdInvalid, isClusterIdEnabledForProduct } from '../utils/caseOpenshiftClusterIdUtils';
-import { CASE_DETAILS_ISSUE_LIMIT, CASE_REFERENCE_NUMBER_LIMIT, CLUSTER_ID_LIMIT, CONTACT_INFO_24X7_LIMIT, DESCRIPTION_LENGTH_LIMIT, HOSTNAME_LENGTH_LIMIT, IDEA_SECOND_KTQUESTION_MAX_LIMIT, ITRForSLASeverity, KTQUESTION_MAX_LIMIT, KtQuestionConstant, SESSION_ENVIRONMENT_LIMIT, SESSION_ISSUE_LIMIT, SESSION_NO_CLUSTER_REASON_EXPLANATION_LENGTH_LIMIT, SESSION_NO_CLUSTER_REASON_LENGTH_LIMIT, SESSION_NOTIFIED_USERS_EXTERNAL_LIMIT, SESSION_NOTIFIED_USERS_INTERNAL_LIMIT, SESSION_PERIODICITY_OF_ISSUE_LIMIT, SESSION_PHONE_LENGTH_LIMIT, SESSION_TIME_FRAMES_URGENCY_LIMIT, SeverityDescription, SeverityDescriptionDetails, TITLE_SUMMARY_LENGTH_LIMIT, } from './CaseConstNTypes';
+import { CASE_DETAILS_ISSUE_LIMIT, CASE_REFERENCE_NUMBER_LIMIT, CLUSTER_ID_LIMIT, CONTACT_INFO_24X7_LIMIT, DESCRIPTION_LENGTH_LIMIT, HOSTNAME_LENGTH_LIMIT, IDEA_SECOND_KTQUESTION_MAX_LIMIT, ITRForSLASeverity, KTQUESTION_MAX_LIMIT, KtQuestionConstant, LANGUAGE_MAP, SESSION_ENVIRONMENT_LIMIT, SESSION_ISSUE_LIMIT, SESSION_NO_CLUSTER_REASON_EXPLANATION_LENGTH_LIMIT, SESSION_NO_CLUSTER_REASON_LENGTH_LIMIT, SESSION_NOTIFIED_USERS_EXTERNAL_LIMIT, SESSION_NOTIFIED_USERS_INTERNAL_LIMIT, SESSION_PERIODICITY_OF_ISSUE_LIMIT, SESSION_PHONE_LENGTH_LIMIT, SESSION_TIME_FRAMES_URGENCY_LIMIT, SeverityDescription, SeverityDescriptionDetails, TITLE_SUMMARY_LENGTH_LIMIT, } from './CaseConstNTypes';
 export const getCaseRecommendations = (docs, oldDocs) => {
     const recs = [];
     docs.forEach((doc, i) => {
@@ -90,7 +91,16 @@ export const getNewSeverityStringDef = (severity) => {
     if (isEmpty(severity)) {
         return '';
     }
-    return SeverityDescriptionDetails[severity];
+    const description = SeverityDescriptionDetails[severity];
+    if (!description) {
+        return '';
+    }
+    if (!description.includes('<')) {
+        return description;
+    }
+    return React.createElement('span', {
+        dangerouslySetInnerHTML: { __html: description },
+    });
 };
 export const getOrtForSLAAndSeverity = (slaProcessId, severity) => {
     if (isEmpty(slaProcessId) || isEmpty(severity)) {
@@ -109,8 +119,7 @@ export const getSeverityDescription = (severity) => {
 };
 export const isClusterIDValid = (caseState, allProducts) => {
     const case_details = caseState.caseDetails;
-    const productHasClusterID = isClusterIdEnabledForProduct(case_details.product, allProducts);
-    //if product doesn't have clusterId we don't need to validate value
+    const productHasClusterID = isClusterIdEnabledForProduct(case_details.product);
     if (!productHasClusterID)
         return true;
     const majorVersion = (case_details.version && getVersion(case_details.version).major) || '';
@@ -129,14 +138,52 @@ export const isClusterIDValid = (caseState, allProducts) => {
         !isEmpty(case_details.noClusterIdReason) &&
         case_details.noClusterIdReason === 'Other' &&
         !isEmpty(case_details.noClusterIdReasonExplanation) &&
-        case_details.noClusterIdReasonExplanation !== 'v3-cluster';
+        case_details.noClusterIdReasonExplanation !== 'v3-cluster' &&
+        case_details.noClusterIdReasonExplanation.length <= SESSION_NO_CLUSTER_REASON_LENGTH_LIMIT;
     const hasValidV3ClusterName = () => isEmpty(case_details.openshiftClusterID) &&
         !isEmpty(caseState.v3ClusterName) &&
         (case_details.noClusterIdReasonExplanation === 'v3-cluster' || isOpenShiftV3);
     return hasValidClusterId() || hasValidReason() || hasValidReasonExplanation() || hasValidV3ClusterName();
 };
+/** Stable key for case-group fetch inputs — detects owner-enrichment changes (isOrgAdmin/defaultCaseGroup). */
+export function buildCaseGroupOwnerFetchKey(params) {
+    var _a, _b;
+    return [
+        params.contactId,
+        params.isOrgAdmin ? '1' : '0',
+        (_a = params.ownerDefaultCaseGroup) !== null && _a !== void 0 ? _a : '',
+        (_b = params.caseGroupNumber) !== null && _b !== void 0 ? _b : '',
+    ].join('|');
+}
+export const getCaseGroupUiState = (caseState) => {
+    var _a, _b;
+    const { ownersCaseGroups, selectedAccountDetails, caseDetails } = caseState;
+    const isGroupMandatory = !!selectedAccountDetails.data.requireCGroupOnCreate;
+    const groupsLoaded = ownersCaseGroups.data !== undefined && !ownersCaseGroups.isFetching && !ownersCaseGroups.isError;
+    const hasGroups = ((_b = (_a = ownersCaseGroups.data) === null || _a === void 0 ? void 0 : _a.length) !== null && _b !== void 0 ? _b : 0) > 0;
+    const isExistingCaseWithGroup = !isEmpty(caseDetails.caseNumber) && !isEmpty(caseDetails.groupNumber);
+    const shouldHideSelector = groupsLoaded && !hasGroups && !isGroupMandatory && !isExistingCaseWithGroup;
+    const isNoGroupsBlockedState = groupsLoaded && !hasGroups && isGroupMandatory;
+    return {
+        groupsLoaded,
+        hasGroups,
+        isGroupMandatory,
+        shouldHideSelector,
+        isNoGroupsBlockedState,
+    };
+};
+export const isCaseGroupSelectionValid = (caseState) => {
+    const { isGroupMandatory, groupsLoaded, hasGroups } = getCaseGroupUiState(caseState);
+    if (!isGroupMandatory) {
+        return true;
+    }
+    if (!groupsLoaded || !hasGroups) {
+        return false;
+    }
+    return !!caseState.caseDetails.groupNumber;
+};
 // Add a !isEmpty to to make any KTQuestion Mandatory in isCaseStateValid
-export const isCaseStateValid = (caseState, loggedInUserJwtToken) => {
+export const isCaseStateValid = (caseState, loggedInUserRights) => {
     const case_details = caseState.caseDetails;
     return (!isEmpty(case_details.issue) &&
         isEmpty(case_details.caseNumber) &&
@@ -158,12 +205,10 @@ export const isCaseStateValid = (caseState, loggedInUserJwtToken) => {
         !isEmpty(case_details.accountNumberRef) &&
         !isEmpty(case_details.contactSSOName) &&
         isPhoneValid(case_details.phoneCountryCode, case_details.phoneAreaCodePrefixLineNumber) &&
-        (caseState.selectedAccountDetails.data.requireCGroupOnCreate
-            ? !isEmpty(case_details.groupNumber) && case_details.groupNumber !== '-1'
-            : true) &&
-        canManageCase(loggedInUserJwtToken));
+        isCaseGroupSelectionValid(caseState) &&
+        loggedInUserRights.data.canManageCases());
 };
-export const isIdeaCaseStateValid = (caseState, loggedInUserJwtToken) => {
+export const isIdeaCaseStateValid = (caseState, loggedInUserRights) => {
     const case_details = caseState.caseDetails;
     return (!isEmpty(case_details.issue) &&
         isEmpty(case_details.caseNumber) &&
@@ -182,23 +227,19 @@ export const isIdeaCaseStateValid = (caseState, loggedInUserJwtToken) => {
         !isEmpty(case_details.accountNumberRef) &&
         !isEmpty(case_details.contactSSOName) &&
         isPhoneValid(case_details.phoneCountryCode, case_details.phoneAreaCodePrefixLineNumber) &&
-        (caseState.selectedAccountDetails.data.requireCGroupOnCreate
-            ? !isEmpty(case_details.groupNumber) && case_details.groupNumber !== '-1'
-            : true) &&
-        canManageCase(loggedInUserJwtToken));
+        isCaseGroupSelectionValid(caseState) &&
+        loggedInUserRights.data.canManageCases());
 };
-export const isCaseManagementStateValid = (caseState, loggedInUserJwtToken) => {
+export const isCaseManagementStateValid = (caseState, loggedInUserRights) => {
     const case_details = caseState.caseDetails;
     return (isEmpty(case_details.caseNumber) &&
         !isEmpty(case_details.severity) &&
-        (caseState.selectedAccountDetails.data.requireCGroupOnCreate
-            ? !isEmpty(case_details.groupNumber) && case_details.groupNumber !== '-1'
-            : true) &&
+        isCaseGroupSelectionValid(caseState) &&
         isPhoneValid(case_details.phoneCountryCode, case_details.phoneAreaCodePrefixLineNumber) &&
-        canManageCase(loggedInUserJwtToken));
+        loggedInUserRights.data.canManageCases());
 };
 // Add a !isEmpty to to make any KTQuestion Mandatory in isCaseInformationSectionValid
-export const isCaseInformationSectionValid = (caseState, loggedInUserJwtToken) => {
+export const isCaseInformationSectionValid = (caseState, loggedInUserRights) => {
     const case_details = caseState.caseDetails;
     //checks to ensure the ktquestion section is valid
     return (isEmpty(case_details.caseNumber) &&
@@ -212,10 +253,89 @@ export const isCaseInformationSectionValid = (caseState, loggedInUserJwtToken) =
         case_details.environment.length <= KTQUESTION_MAX_LIMIT &&
         case_details.periodicityOfIssue.length <= KTQUESTION_MAX_LIMIT &&
         !isEmpty(case_details.accountNumberRef) &&
-        canManageCase(loggedInUserJwtToken));
+        loggedInUserRights.data.canManageCases());
+};
+const assignDescriptionFields = (casePayload, case_details, v3ClusterName) => {
+    const noClusterFields = resolveNoClusterIdFieldsForCaseCreate(case_details);
+    if (!isEmpty(case_details.description)) {
+        casePayload.Description = stripNoClusterIdFieldsFromDescription(case_details.description);
+    }
+    if (noClusterFields.noClusterIdReason || noClusterFields.noClusterIdReasonExplanation) {
+        casePayload.AdditionalCaseInformation__c = serializeNoClusterIdFieldsToAdditionalCaseInformation(noClusterFields, case_details.additionalCaseInformation);
+    }
+    if (!isEmpty(case_details.environment) || !isEmpty(v3ClusterName)) {
+        const clusterPrefix = v3ClusterName ? `OpenShift Cluster Name: ${v3ClusterName}\n` : '';
+        casePayload.EnvironmentInWhichItOccurs__c = `${clusterPrefix} ${case_details.environment}`;
+    }
+    if (!isEmpty(case_details.periodicityOfIssue)) {
+        casePayload.FrequencyOfIssueOccurrence__c = case_details.periodicityOfIssue;
+    }
+    if (!isEmpty(case_details.timeFramesAndUrgency)) {
+        casePayload.ImpactOnUserOrBusiness__c = case_details.timeFramesAndUrgency;
+    }
+};
+const assignOptionalIdentifiers = (casePayload, caseState) => {
+    var _a, _b, _c, _d;
+    const case_details = caseState.caseDetails;
+    const contactId = (_b = (_a = caseState.selectedOwner) === null || _a === void 0 ? void 0 : _a.data) === null || _b === void 0 ? void 0 : _b.id;
+    const countryCode = (_c = case_details === null || case_details === void 0 ? void 0 : case_details.phoneCountryCode) === null || _c === void 0 ? void 0 : _c.trim();
+    const phoneLine = (_d = case_details.phoneAreaCodePrefixLineNumber) === null || _d === void 0 ? void 0 : _d.trim();
+    if (!isEmpty(contactId))
+        casePayload.ContactId = contactId;
+    if (!isEmpty(caseState.selectedEntitlementId))
+        casePayload.EntitlementId = caseState.selectedEntitlementId;
+    if (!isEmpty(caseState.selectedVersionId))
+        casePayload.ProductId = caseState.selectedVersionId;
+    if (caseState.hasUserUpdatedSuppliedPhone && !isEmpty(countryCode) && !isEmpty(phoneLine)) {
+        casePayload.SuppliedPhone = `${countryCode} ${phoneLine}`;
+    }
+    if (!isEmpty(case_details.alternateId))
+        casePayload.AlternateCaseId__c = case_details.alternateId;
+    if (!isEmpty(case_details.openshiftClusterID))
+        casePayload.OpenshiftClusterID__c = case_details.openshiftClusterID;
+    if (!isEmpty(case_details.openshiftClusterVersion)) {
+        casePayload.OpenshiftClusterVersion__c = case_details.openshiftClusterVersion;
+    }
+    if (case_details.groupNumber)
+        casePayload.Group__c = case_details.groupNumber;
+};
+const assignAccountAccessRestriction = (casePayload, caseState, traditionalSupportAgreed = false) => {
+    var _a, _b, _c;
+    const selectedAccount = (_a = caseState.selectedAccountDetails) === null || _a === void 0 ? void 0 : _a.data;
+    const rawAccessRestriction = (_b = selectedAccount === null || selectedAccount === void 0 ? void 0 : selectedAccount.accessRestriction) !== null && _b !== void 0 ? _b : (typeof (selectedAccount === null || selectedAccount === void 0 ? void 0 : selectedAccount.AccessRestrictions__c) === 'string'
+        ? selectedAccount.AccessRestrictions__c
+        : (_c = selectedAccount === null || selectedAccount === void 0 ? void 0 : selectedAccount.AccessRestrictions__c) === null || _c === void 0 ? void 0 : _c.value);
+    const accessRestriction = resolveAccessRestrictionForCaseCreate(rawAccessRestriction, traditionalSupportAgreed);
+    if (accessRestriction != null && !isEmpty(accessRestriction)) {
+        casePayload.AccessRestrictions__c = accessRestriction;
+    }
+};
+export const createCasePayloadGraphQL = (caseState, sessionItem, isCaseCreate = false, traditionalSupportAgreed = false) => {
+    var _a;
+    const casePayload = {};
+    const case_details = caseState.caseDetails;
+    if (!isEmpty(case_details.summary))
+        casePayload.Subject = case_details.summary;
+    if (!isEmpty(case_details.caseType))
+        casePayload.Type = case_details.caseType;
+    if (!isEmpty(case_details.severity))
+        casePayload.Priority = case_details.severity;
+    if (!isEmpty(case_details.caseLanguage)) {
+        casePayload.Language = (_a = LANGUAGE_MAP[case_details.caseLanguage]) !== null && _a !== void 0 ? _a : case_details.caseLanguage;
+    }
+    assignDescriptionFields(casePayload, case_details, caseState.v3ClusterName);
+    casePayload.Origin = 'Web';
+    casePayload.RecordTypeId = getTechnicalSupportRecordTypeId();
+    assignOptionalIdentifiers(casePayload, caseState);
+    assignAccountAccessRestriction(casePayload, caseState, traditionalSupportAgreed);
+    casePayload.X24x7__c = !!case_details.fts;
+    if (case_details.fts && !isEmpty(case_details.contactInfo24x7)) {
+        casePayload.X24x7ContactInformation__c = case_details.contactInfo24x7;
+    }
+    return casePayload;
 };
 export const createCasePayload = (caseState, sessionItem, isCaseCreate = false) => {
-    var _a, _b, _c, _d, _e, _f, _g;
+    var _a, _b, _c, _d, _e, _f, _g, _h, _j;
     const casePayload = {};
     const case_details = caseState.caseDetails;
     const seSessionId = (_a = sessionItem === null || sessionItem === void 0 ? void 0 : sessionItem.session) === null || _a === void 0 ? void 0 : _a.id;
@@ -251,7 +371,10 @@ export const createCasePayload = (caseState, sessionItem, isCaseCreate = false)
         some(caseState.ownersCaseGroups.data, ['groupNum', case_details.groupNumber])) {
         casePayload.groupNumber = case_details.groupNumber;
     }
-    if (showFtsOnCreateCasePage((_e = case_details.entitlementSla) !== null && _e !== void 0 ? _e : '', case_details.severity)) {
+    if (showFtsOnCreateCasePage((_e = case_details.entitlementSla) !== null && _e !== void 0 ? _e : '', case_details.severity, {
+        accountHasPremiumSla: caseState.accountHasPremiumSla,
+        hasMultipleSlas: !!caseState.productServiceLevel && ((_g = (_f = caseState.otherServiceLevels) === null || _f === void 0 ? void 0 : _f.length) !== null && _g !== void 0 ? _g : 0) > 0,
+    })) {
         casePayload.fts = !!case_details.fts;
         if (casePayload.fts) {
             casePayload.contactInfo24x7 = case_details.contactInfo24x7;
@@ -277,7 +400,7 @@ export const createCasePayload = (caseState, sessionItem, isCaseCreate = false)
     !isEmpty(case_details.openshiftClusterVersion) &&
         (casePayload.openshiftClusterVersion = case_details.openshiftClusterVersion);
     casePayload.userAgent = getUserAgentForCaseMode(isCaseCreate);
-    casePayload.originatingSystem = (_g = (_f = sessionItem === null || sessionItem === void 0 ? void 0 : sessionItem.session) === null || _f === void 0 ? void 0 : _f.originatingSystem) !== null && _g !== void 0 ? _g : casePayload.userAgent;
+    casePayload.originatingSystem = (_j = (_h = sessionItem === null || sessionItem === void 0 ? void 0 : sessionItem.session) === null || _h === void 0 ? void 0 : _h.originatingSystem) !== null && _j !== void 0 ? _j : casePayload.userAgent;
     !isEmpty(case_details.noClusterIdReason) && (casePayload.noClusterIdReason = case_details.noClusterIdReason);
     !isEmpty(case_details.noClusterIdReasonExplanation) &&
         (casePayload.noClusterIdReasonExplanation = case_details.noClusterIdReasonExplanation);
@@ -305,7 +428,7 @@ export const getCaseFromSessionDetails = (sessionItem, loggedInUserAccountNumber
         severity: sessionDetails.severity,
         entitlementSla: sessionDetails.sla,
         accountNumberRef: sessionDetails.accountNumber || loggedInUserAccountNumber,
-        groupNumber: sessionDetails.folderNumber || '-1',
+        groupNumber: sessionDetails.folderNumber || null,
         fts: sessionDetails.isFts,
         contactInfo24x7: sessionDetails.contactInfo24X7,
         contactSSOName: sessionDetails.contactSsoUsername || loggedInUserSSO,

package/lib/esm/reducers/CaseOverviewReducer.d.ts

@@ -29,7 +29,9 @@ export declare const setSelectedStatus: (dispatch: CaseDetailsReducerDispatchTyp
 export declare const setSeverityUpdating: (dispatch: CaseDetailsReducerDispatchType, caseSeverityUpdating: boolean) => void;
 export declare const setStatusUpdating: (dispatch: CaseDetailsReducerDispatchType, caseStatusUpdating: boolean) => void;
 export declare const setTypeUpdating: (dispatch: CaseDetailsReducerDispatchType, caseTypeUpdating: boolean) => void;
-export declare const fetchAllStatuses: (dispatch: CaseDetailsReducerDispatchType, isSecureSupport: boolean) => Promise<void>;
+export declare const fetchAllStatuses: (dispatch: CaseDetailsReducerDispatchType, apolloClient: {
+    query: (options: any) => Promise<any>;
+}) => Promise<void>;
 export declare const fetchCaseHydra: (dispatch: CaseDetailsReducerDispatchType, caseNumber: string) => Promise<void>;
 export {};
 //# sourceMappingURL=CaseOverviewReducer.d.ts.map