@rh-support/troubleshoot 2.7.1 → 2.7.10

package/lib/esm/i18n/template-zh.js

@@ -137,7 +137,7 @@ export default {
     'Exporting CSV': '导出 CSV',
     'Could not export CSV': '无法导出 CSV',
     '4 (Low)': '4 (低)',
-    '3 (Normal)': '3 (正常)',
+    '3 (Medium)': '3 (正常)',
     '2 (High)': '2 (高)',
     '1 (Urgent)': '1 (紧急)',
     'Saved for later': '为以后保存',
@@ -527,7 +527,7 @@ export default {
     STANDARD: 'STANDARD',
     PREMIUM: 'PREMIUM',
     '4 (Low) - 2 business days': '4（低）- 2 个工作日',
-    '3 (Normal) - 1 business day': '3（普通）- 1 个工作日',
+    '3 (Medium) - 1 business day': '3（普通）- 1 个工作日',
     '2 (High) - 4 business hours': '2（高）- 4 个工作小时',
     '1 (Urgent) - 1 business hour': '1（紧急）- 1 个工作小时',
     'Loading...': '正在加载...',
@@ -821,7 +821,6 @@ export default {
     'Best match': '最佳匹配',
     Match: '匹配',
     'Additional information': '附加信息',
-    'Support articles are matched to the product and version details you selected, not the problem details you entered.': '支持文章与您选择的产品和版本详情匹配，而不是与您输入的问题详情匹配。',
     'Convert to case': '转换为问题单',
     'Please provide details about the location, device, software version, etc. where you encounter this issue': '请提供您遇到此问题的位置、设备、软件版本等信息',
     'Describe the user or financial impact. Tell us about any legal, national, or medical urgency.': '描述问题对用户或财务的影响。请告诉我们问题是否涉及到任何法律、国家或紧急医疗事件。',
@@ -839,4 +838,61 @@ export default {
     'Tips for describing your problem': '描述您的问题的建议',
     //B-Variation
     'Live search results powered by OpenShift AI': 'Openshift AI 提供的实时搜索结果',
+    'Describe your problem. Include specific actions and error messages.': '描述您的问题。包括特定的操作和错误消息。',
+    'convert to case': '转换为问题单',
+    "Describe the impact to you or the business'": '描述问题对您业务的影响',
+    "There aren't any related tasks": '没有相关的任务',
+    All: '所有',
+    Jira: 'Jira',
+    'Do you want to close this case?': '您是否想要关闭此问题单？',
+    i18ConfirmResolution: '确认将会把此问题单的状态设置为关闭。您仍可在关闭后查看问题单。',
+    Resolution: '解决方案',
+    'Red Hat solved my issue or reviewed my request': '红帽解决了我的问题或审核了我的请求',
+    'The issue has been self-solved': '这个问题已被自己解决',
+    "I'm not experiencing the issue anymore": '我不再有这个问题',
+    'AI insights is currently unavailable, try reloading.': 'AI insights 当前不可用，请尝试重新加载。',
+    'Back to resources': '返回资源',
+    'Chat with AI': '与 AI 聊天',
+    'Chat with AI to get started': '与 AI 聊天开始',
+    'Error while loading AI insights': '加载 AI insights 时出错',
+    'Getting AI insights...': '获取 AI insights...',
+    'No AI response available yet.': '目前尚无 AI 响应。',
+    'No recommendations for this product': '没有针对该产品的推荐',
+    PREVIEW: '预览',
+    'Read more': '阅读更多',
+    'Red Hat hand picked support articles': '红帽精选支持文章',
+    Reload: '重新加载',
+    'Resolve your issue now with AI insights': '利用 AI insights 解决您的问题',
+    'Support articles are matched to the product and version details you selected, not the problem details you entered.': '支持文章与您选择的产品和版本详情匹配，而不是与您输入的问题详情匹配。',
+    'Troubleshoot with AI insights': '利用 AI insights 进行故障排除',
+    'Want to continue the conversation? Dive deeper with our AI assistant': '继续对话？与我们的 AI 助手深入探讨',
+    'Why did you choose this rating?': '为什么选择了这个评级？',
+    '<strong>Thank you. Any more feedback?</strong>': '<strong>谢谢。还有其他反馈吗？</strong>',
+    '<strong>Thank you. How can we improve?</strong>': '<strong>谢谢。我们可以如何改进？</strong>',
+    '<strong>Thank you</strong>': '<strong>谢谢</strong>',
+    Accurate: '准确',
+    'Bad response': '坏的回应',
+    Confusing: '令人困惑',
+    Copy: '复制',
+    "Didn't solve my issue": '没有解决我的问题',
+    'Easy to understand': '易于理解',
+    'Good response': '好的回应',
+    Inaccurate: '不准确',
+    'Response copied': '回应已复制',
+    'Response recorded as helpful': '回应被记录为有帮助',
+    'Response recorded as unhelpful': '答复被记录为无帮助',
+    'Solved my issue': '解决了我的问题',
+    'We appreciate your input. <br />It helps us improve this experience.': '非常感谢您的意见。<br />这可以帮助我们改善用户体验。',
+    'Newest to Oldest': '最新到最旧',
+    'Oldest to Newest': '最旧到最新',
+    Reset: '重置',
+    'Search for a user, action, or keyword': '搜索用户、操作或关键字',
+    'Try <reloadLink>reloading the page</reloadLink> or check back later': '尝试<reloadLink>重新加载页面</reloadLink>或稍后再查看',
+    'Try modifying your search query or changing the date range and try again.': '尝试修改搜索查询或更改日期范围，然后重试。',
+    "This feature uses AI technology. Interactions may be used to improve Red Hat's products or services. For more information about Red Hat’s privacy practices, please refer to the <a>Red Hat Privacy Statement.</a>": '此功能使用人工智能技术。您的反馈可以帮助改进红帽的产品或服务。如需了解更多关于红帽隐私保护措施的信息，请参阅<a>红帽隐私声明</a>',
+    '<span>Return to</span> <button>case creation</button>': '<span>返回</span> <button>问题单创建</button>',
+    'Resolve your issues now with AI insights': '利用 AI insights 解决您的问题',
+    'Generate AI case summary': '生成 AI 问题单摘要',
+    'By using this feature, your support case information will be used to create an AI-generated summary of your cases. Information may not be up-to-date or without error. Always review AI generated content prior to use. We encourage you to send feedback to improve the case summary feature': '使用此功能，您的支持问题单信息将被用于创建由 AI 生成的问题单摘要。生成的信息可能不是最新的或可能有错误。请务必在使用前检查 AI 生成的内容。我们鼓励您的反馈，以改进问题单摘要功能',
+    "Do not share any personal or other sensitive information in your feedback. Feedback may be used to improve Red Hat's products or services. For more information about Red Hat’s privacy practices, please refer to the <a><u>Red Hat Privacy Statement.</u></a>": '请勿在反馈中包括任何个人信息或其他敏感信息。反馈可能会被用于改进红帽的产品或服务。如需了解更多关于红帽隐私保护措施的信息，请参阅<a><u>红帽隐私声明</u></a>',
 };

package/lib/esm/index.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../src/index.ts"],"names":[],"mappings":"AAAA,OAAO,mBAAmB,CAAC;AAC3B,OAAO,EAAE,YAAY,EAAE,MAAM,2BAA2B,CAAC;AACzD,OAAO,EAAE,OAAO,EAAE,MAAM,2BAA2B,CAAC"}
+{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../src/index.ts"],"names":[],"mappings":"AACA,OAAO,mBAAmB,CAAC;AAC3B,OAAO,EAAE,YAAY,EAAE,MAAM,2BAA2B,CAAC;AACzD,OAAO,EAAE,OAAO,EAAE,MAAM,2BAA2B,CAAC"}

package/lib/esm/index.js

@@ -1,3 +1,5 @@
+// test
 import './scss/index.scss';
 export { Troubleshoot } from './components/wizardLayout';
 export { CaseApp } from './components/CaseEditView';
+// dummy change for publish

package/lib/esm/models/cache.d.ts

@@ -1,9 +1,7 @@
-import { EditorMode } from '@rh-support/components';
 import { IBaseCache } from '@rh-support/utils';
 interface ICaseDraftComment {
     text: string;
     privateFlag: boolean;
-    type: EditorMode;
 }
 export interface IDraftComments {
     [id: string]: ICaseDraftComment;

package/lib/esm/models/cache.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"cache.d.ts","sourceRoot":"","sources":["../../../src/models/cache.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,UAAU,EAAE,MAAM,mBAAmB,CAAC;AAE/C,UAAU,iBAAiB;IACvB,IAAI,EAAE,MAAM,CAAC;IACb,WAAW,EAAE,OAAO,CAAC;CACxB;AAED,MAAM,WAAW,cAAc;IAC3B,CAAC,EAAE,EAAE,MAAM,GAAG,iBAAiB,CAAC;CACnC;AAED,MAAM,WAAW,mBAAoB,SAAQ,UAAU,CAAC,cAAc,CAAC;IACnE,KAAK,EAAE,cAAc,CAAC;CACzB"}

package/lib/esm/models/caseHistory.d.ts

@@ -0,0 +1,86 @@
+export interface ISFStringValue {
+    stringValue: string;
+}
+export interface ISFBooleanValue {
+    booleanValue: boolean;
+}
+export interface ISFDoubleValue {
+    doubleValue: number;
+}
+export interface ISFDateTimeValue {
+    dateTimeValue: string;
+}
+export type SFValue = ISFStringValue | ISFBooleanValue | ISFDoubleValue | ISFDateTimeValue | null;
+export interface ICaseHistoryNode {
+    Id: string;
+    RedHatSupportField: {
+        value: string;
+        displayValue: string | null;
+        label: string | null;
+    };
+    OldValue: SFValue;
+    NewValue: SFValue;
+    CreatedBy: {
+        Name: {
+            value: string;
+        };
+        UserType: {
+            value: string;
+        } | null;
+        SmallPhotoUrl: {
+            value: string | null;
+        } | null;
+    };
+    CreatedDate: {
+        value: string;
+    };
+}
+export interface ICaseHistoryEdge {
+    node: ICaseHistoryNode;
+}
+export interface IGetCaseHistoryData {
+    redhat_support_uiapi: {
+        query: {
+            RedHatSupportCaseHistory: {
+                edges: ICaseHistoryEdge[];
+            };
+        };
+    };
+}
+export type CaseHistorySortOrder = 'ASC' | 'DESC';
+export interface IGetCaseHistoryVars {
+    caseId: string;
+    first?: number;
+    orderBy?: {
+        CreatedDate: {
+            order: CaseHistorySortOrder;
+        };
+    };
+}
+/**
+ * Normalized representation of a single Salesforce case history entry.
+ *
+ * Discriminated on `type`:
+ * - `'Action'` — lifecycle events (created, closed, owner transfer) where no field
+ *   value changed. `outputText` contains the human-readable sentence.
+ * - `'Change'` — field-value mutations. `outputText` is empty; the Timeline layer
+ *   formats display text via `applyReplacements` / `handleFieldChange`.
+ */
+export interface ICaseHistoryItem {
+    id: string;
+    /** Raw Salesforce API field name (e.g. `Status`, `Case_Language__c`, `created`). */
+    fieldName: string;
+    /** Resolved human-readable label for the field (from FIELD_NAME_DISPLAY_MAP, SF label, or displayValue). */
+    displayName: string;
+    label: string | null;
+    oldValue: string | null;
+    newValue: string | null;
+    createdDate: string;
+    createdByUserName: string;
+    createdByCustomer: boolean;
+    photoUrl: string | null;
+    type: 'Action' | 'Change';
+    /** Pre-built sentence for Action items (e.g. "created the case"); empty for Change items. */
+    outputText: string;
+}
+//# sourceMappingURL=caseHistory.d.ts.map

package/lib/esm/models/caseHistory.d.ts.map

@@ -0,0 +1 @@
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package/lib/esm/models/caseHistory.js

@@ -0,0 +1 @@
+export {};

package/lib/esm/reducers/AIResponseConstNTypes.d.ts

@@ -0,0 +1,90 @@
+import { IARHDirectAPIResponse } from '@ifd-ui/ask-redhat-core';
+export interface IActionType {
+    type: string;
+    payload?: any;
+}
+export interface IAIResponseState {
+    aiResponse: IARHDirectAPIResponse | null;
+    error: string | null;
+    lastUpdated: Date | null;
+    streamingChunk?: string;
+    accumulatedResponse?: string;
+    isStreaming?: boolean;
+    submittedFeedbackTypes: string[];
+    isRateLimited?: boolean;
+    quotaLimit?: number;
+    hasChunkReceived?: boolean;
+}
+export declare const initialAIResponseState: IAIResponseState;
+export declare enum ARHConversationErrorType {
+    AI_RESPONSE_ERROR = "error_in_arh_ai_response",
+    FUNCTIONAL_COOKIE_NOT_ACCEPTED = "functional_cookie_not_accepted",
+    ARH_LIMIT_EXCEEDED = "arh_limit_exceeded"
+}
+export declare enum AIResponseConstants {
+    clearAIResponse = "clearAIResponse",
+    streamingStarted = "streamingStarted",
+    streamingChunkReceived = "streamingChunkReceived",
+    streamingCompleted = "streamingCompleted",
+    streamingError = "streamingError",
+    addSubmittedFeedbackType = "addSubmittedFeedbackType",
+    clearSubmittedFeedbackTypes = "clearSubmittedFeedbackTypes",
+    updateQuotaLimit = "updateQuotaLimit",
+    updateConversationId = "updateConversationId",
+    setHasChunkReceived = "setHasChunkReceived"
+}
+export interface IClearAIResponseAction extends IActionType {
+    type: AIResponseConstants.clearAIResponse;
+}
+export interface IStreamingStartedAction extends IActionType {
+    type: AIResponseConstants.streamingStarted;
+}
+export interface IStreamingChunkReceivedAction extends IActionType {
+    type: AIResponseConstants.streamingChunkReceived;
+    payload: {
+        chunk: string;
+        accumulatedResponse: string;
+    };
+}
+export interface IStreamingCompletedAction extends IActionType {
+    type: AIResponseConstants.streamingCompleted;
+    payload: {
+        finalResponse: IARHDirectAPIResponse;
+    };
+}
+export interface IStreamingErrorAction extends IActionType {
+    type: AIResponseConstants.streamingError;
+    payload: {
+        isRateLimited: boolean;
+        error: string;
+    };
+}
+export interface IAddSubmittedFeedbackTypeAction extends IActionType {
+    type: AIResponseConstants.addSubmittedFeedbackType;
+    payload: {
+        feedbackType: string;
+    };
+}
+export interface IClearSubmittedFeedbackTypesAction extends IActionType {
+    type: AIResponseConstants.clearSubmittedFeedbackTypes;
+}
+export interface IUpdateQuotaLimitAction extends IActionType {
+    type: AIResponseConstants.updateQuotaLimit;
+    payload: {
+        quotaLimit: number;
+    };
+}
+export interface IUpdateConversationIdAction extends IActionType {
+    type: AIResponseConstants.updateConversationId;
+    payload: {
+        conversationId: string;
+    };
+}
+export interface ISetHasChunkReceivedAction extends IActionType {
+    type: AIResponseConstants.setHasChunkReceived;
+    payload: {
+        hasChunkReceived: boolean;
+    };
+}
+export type IAIResponseActionType = IClearAIResponseAction | IStreamingStartedAction | IStreamingChunkReceivedAction | IStreamingCompletedAction | IStreamingErrorAction | IAddSubmittedFeedbackTypeAction | IClearSubmittedFeedbackTypesAction | IUpdateQuotaLimitAction | IUpdateConversationIdAction | ISetHasChunkReceivedAction;
+//# sourceMappingURL=AIResponseConstNTypes.d.ts.map

package/lib/esm/reducers/AIResponseConstNTypes.d.ts.map

@@ -0,0 +1 @@
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package/lib/esm/reducers/AIResponseConstNTypes.js

@@ -0,0 +1,33 @@
+// Initial State
+export const initialAIResponseState = {
+    aiResponse: null,
+    error: null,
+    lastUpdated: null,
+    streamingChunk: '',
+    accumulatedResponse: '',
+    isStreaming: false,
+    submittedFeedbackTypes: [],
+    isRateLimited: false,
+    quotaLimit: undefined,
+    hasChunkReceived: false,
+};
+export var ARHConversationErrorType;
+(function (ARHConversationErrorType) {
+    ARHConversationErrorType["AI_RESPONSE_ERROR"] = "error_in_arh_ai_response";
+    ARHConversationErrorType["FUNCTIONAL_COOKIE_NOT_ACCEPTED"] = "functional_cookie_not_accepted";
+    ARHConversationErrorType["ARH_LIMIT_EXCEEDED"] = "arh_limit_exceeded";
+})(ARHConversationErrorType || (ARHConversationErrorType = {}));
+// Action Constants
+export var AIResponseConstants;
+(function (AIResponseConstants) {
+    AIResponseConstants["clearAIResponse"] = "clearAIResponse";
+    AIResponseConstants["streamingStarted"] = "streamingStarted";
+    AIResponseConstants["streamingChunkReceived"] = "streamingChunkReceived";
+    AIResponseConstants["streamingCompleted"] = "streamingCompleted";
+    AIResponseConstants["streamingError"] = "streamingError";
+    AIResponseConstants["addSubmittedFeedbackType"] = "addSubmittedFeedbackType";
+    AIResponseConstants["clearSubmittedFeedbackTypes"] = "clearSubmittedFeedbackTypes";
+    AIResponseConstants["updateQuotaLimit"] = "updateQuotaLimit";
+    AIResponseConstants["updateConversationId"] = "updateConversationId";
+    AIResponseConstants["setHasChunkReceived"] = "setHasChunkReceived";
+})(AIResponseConstants || (AIResponseConstants = {}));

package/lib/esm/reducers/AIResponseReducer.d.ts

@@ -0,0 +1,14 @@
+import { IARHDirectAPIResponse } from '@ifd-ui/ask-redhat-core';
+import { IAIResponseActionType, IAIResponseState } from './AIResponseConstNTypes';
+export declare const aiResponseReducer: (state: IAIResponseState, action: IAIResponseActionType) => IAIResponseState;
+export declare const clearAIResponse: () => IAIResponseActionType;
+export declare const streamingStarted: () => IAIResponseActionType;
+export declare const streamingChunkReceived: (chunk: string, accumulatedResponse: string) => IAIResponseActionType;
+export declare const streamingCompleted: (finalResponse: IARHDirectAPIResponse) => IAIResponseActionType;
+export declare const streamingError: (error: string, isRateLimited?: boolean) => IAIResponseActionType;
+export declare const addSubmittedFeedbackType: (feedbackType: string) => IAIResponseActionType;
+export declare const clearSubmittedFeedbackTypes: () => IAIResponseActionType;
+export declare const updateQuotaLimit: (quotaLimit: number) => IAIResponseActionType;
+export declare const updateConversationId: (conversationId: string) => IAIResponseActionType;
+export declare const setHasChunkReceived: (hasChunkReceived: boolean) => IAIResponseActionType;
+//# sourceMappingURL=AIResponseReducer.d.ts.map

package/lib/esm/reducers/AIResponseReducer.d.ts.map

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package/lib/esm/reducers/AIResponseReducer.js

@@ -0,0 +1,80 @@
+import { AIResponseConstants, initialAIResponseState, } from './AIResponseConstNTypes';
+export const aiResponseReducer = (state = initialAIResponseState, action) => {
+    switch (action.type) {
+        case AIResponseConstants.clearAIResponse: {
+            return Object.assign({}, initialAIResponseState);
+        }
+        case AIResponseConstants.streamingStarted: {
+            return Object.assign(Object.assign({}, state), { isStreaming: true, error: null, streamingChunk: '', accumulatedResponse: '', isRateLimited: false });
+        }
+        case AIResponseConstants.streamingChunkReceived: {
+            return Object.assign(Object.assign({}, state), { streamingChunk: action.payload.chunk, accumulatedResponse: action.payload.accumulatedResponse });
+        }
+        case AIResponseConstants.streamingCompleted: {
+            return Object.assign(Object.assign({}, state), { aiResponse: action.payload.finalResponse, isStreaming: false, error: null, lastUpdated: new Date(), streamingChunk: undefined, accumulatedResponse: undefined });
+        }
+        case AIResponseConstants.streamingError: {
+            const isRateLimitError = action.payload.isRateLimited || false;
+            return Object.assign(Object.assign({}, state), { isStreaming: false, error: action.payload.error, lastUpdated: new Date(), streamingChunk: undefined, accumulatedResponse: undefined, isRateLimited: isRateLimitError });
+        }
+        case AIResponseConstants.addSubmittedFeedbackType: {
+            return Object.assign(Object.assign({}, state), { submittedFeedbackTypes: [...state.submittedFeedbackTypes, action.payload.feedbackType] });
+        }
+        case AIResponseConstants.clearSubmittedFeedbackTypes: {
+            return Object.assign(Object.assign({}, state), { submittedFeedbackTypes: [] });
+        }
+        case AIResponseConstants.updateQuotaLimit: {
+            return Object.assign(Object.assign({}, state), { quotaLimit: action.payload.quotaLimit });
+        }
+        case AIResponseConstants.updateConversationId: {
+            return Object.assign(Object.assign({}, state), { aiResponse: state.aiResponse
+                    ? Object.assign(Object.assign({}, state.aiResponse), { conversationId: action.payload.conversationId }) : {
+                    conversationId: action.payload.conversationId,
+                } });
+        }
+        case AIResponseConstants.setHasChunkReceived: {
+            return Object.assign(Object.assign({}, state), { hasChunkReceived: action.payload.hasChunkReceived });
+        }
+        default: {
+            return state;
+        }
+    }
+};
+// Action Creators
+export const clearAIResponse = () => ({
+    type: AIResponseConstants.clearAIResponse,
+});
+export const streamingStarted = () => ({
+    type: AIResponseConstants.streamingStarted,
+});
+export const streamingChunkReceived = (chunk, accumulatedResponse) => ({
+    type: AIResponseConstants.streamingChunkReceived,
+    payload: { chunk, accumulatedResponse },
+});
+export const streamingCompleted = (finalResponse) => ({
+    type: AIResponseConstants.streamingCompleted,
+    payload: { finalResponse },
+});
+export const streamingError = (error, isRateLimited = false) => ({
+    type: AIResponseConstants.streamingError,
+    payload: { error, isRateLimited },
+});
+export const addSubmittedFeedbackType = (feedbackType) => ({
+    type: AIResponseConstants.addSubmittedFeedbackType,
+    payload: { feedbackType },
+});
+export const clearSubmittedFeedbackTypes = () => ({
+    type: AIResponseConstants.clearSubmittedFeedbackTypes,
+});
+export const updateQuotaLimit = (quotaLimit) => ({
+    type: AIResponseConstants.updateQuotaLimit,
+    payload: { quotaLimit },
+});
+export const updateConversationId = (conversationId) => ({
+    type: AIResponseConstants.updateConversationId,
+    payload: { conversationId },
+});
+export const setHasChunkReceived = (hasChunkReceived) => ({
+    type: AIResponseConstants.setHasChunkReceived,
+    payload: { hasChunkReceived },
+});