@rh-support/troubleshoot 2.7.0 → 2.7.10

package/lib/esm/reducers/CaseConstNTypes.d.ts

@@ -1,11 +1,12 @@
 import { IVersionsDetails } from '@cee-eng/hydrajs/@types/api/pcm/products';
-import { ICaseDetails, ICasePayload, ICepDetails, INotifiedUser } from '@cee-eng/hydrajs/@types/api/public/case';
+import { ICaseBugzilla, ICaseChat, ICaseComment, ICaseDetails, ICaseResourceLink, ICepDetails, INotifiedUser } from '@cee-eng/hydrajs/@types/api/public/case';
 import { ICaseGroup, IGroupUser } from '@cee-eng/hydrajs/@types/api/public/caseGroups';
 import { IEntitlement } from '@cee-eng/hydrajs/@types/api/public/entitlements';
 import { IAccount } from '@cee-eng/hydrajs/@types/models/account';
 import { ICaseNotificationAddresses } from '@cee-eng/hydrajs/@types/models/case';
 import { IContact } from '@cee-eng/hydrajs/@types/models/contact';
 import { IAction, IAPIError, IApiResponseDetails } from '@rh-support/types/shared';
+import { IServiceLevelInfo } from '@rh-support/utils';
 import { Dispatch } from 'react';
 import { ICVEWorkflowRecommendation } from '../models/caseCreationWorkflows';
 export declare const TITLE_SUMMARY_LENGTH_LIMIT = 255;
@@ -15,11 +16,15 @@ export declare const KTQUESTION_MAX_LIMIT = 4000;
 export declare const IDEA_SECOND_KTQUESTION_MAX_LIMIT = 11000;
 export declare const ATTACHMENT_DESCRIPTION_LENGTH_LIMIT = 255;
 export declare const ESCALATION_SUBJECT_LENGTH_LIMIT = 255;
+export declare const ESCALATION_DESCRIPTION_LENGTH_LIMIT = 25000;
+export declare const ESCALATION_EXPECTATIONS_LENGTH_LIMIT = 7000;
+export declare const ESCALATION_BUSINESS_IMPACT_LENGTH_LIMIT = 32000;
 export declare const DESCRIPTION_LENGTH_LIMIT = 32000;
 export declare const MODIFIED_DESCRIPTION_LENGTH_LIMIT = 32000;
 export declare const HOSTNAME_LENGTH_LIMIT = 255;
 export declare const CONTACT_INFO_24X7_LIMIT = 32768;
 export declare const CLUSTER_ID_LIMIT = 255;
+export declare const CLUSTER_ID_ENABLED_PRODUCTS: string[];
 export declare const CASE_REFERENCE_NUMBER_LIMIT = 100;
 export declare const PHONE_LIMIT = 23;
 export declare const SESSION_NOTIFIED_USERS_INTERNAL_LIMIT = 1024;
@@ -59,7 +64,7 @@ export declare const enum SupportLevelsInternal {
 export declare const enum SeverityLevelsInternal {
     SEV_1 = "1 (Urgent)",
     SEV_2 = "2 (High)",
-    SEV_3 = "3 (Normal)",
+    SEV_3 = "3 (Medium)",
     SEV_4 = "4 (Low)"
 }
 export declare const SupportLevelDisplay: {
@@ -81,7 +86,7 @@ export declare const ITRForSLASeverity: {
             initial: string;
             ongoing: string;
         };
-        "3 (Normal)": {
+        "3 (Medium)": {
             initial: string;
             ongoing: string;
         };
@@ -99,7 +104,7 @@ export declare const ITRForSLASeverity: {
             initial: string;
             ongoing: string;
         };
-        "3 (Normal)": {
+        "3 (Medium)": {
             initial: string;
             ongoing: string;
         };
@@ -117,7 +122,7 @@ export declare const ITRForSLASeverity: {
             initial: string;
             ongoing: string;
         };
-        "3 (Normal)": {
+        "3 (Medium)": {
             initial: string;
             ongoing: string;
         };
@@ -130,13 +135,13 @@ export declare const ITRForSLASeverity: {
 export declare const SeverityDescription: {
     "1 (Urgent)": string;
     "2 (High)": string;
-    "3 (Normal)": string;
+    "3 (Medium)": string;
     "4 (Low)": string;
 };
 export declare const SeverityDescriptionDetails: {
     "1 (Urgent)": string;
     "2 (High)": string;
-    "3 (Normal)": string;
+    "3 (Medium)": string;
     "4 (Low)": string;
 };
 export declare const LargeDescriptionErrorMessage = "Cumulative case description cannot be more than {{limit}} characters";
@@ -176,13 +181,77 @@ export declare enum CaseReducerConstants {
     resetCaseNoOfCreatedCase = "resetCaseNoOfCreatedCase",
     setIsPostingRemoteRequestCommentCompleted = "setIsPostingRemoteRequestCommentCompleted",
     setIsPostingRemoteRequestCommentCompletedError = "setIsPostingRemoteRequestCommentCompletedError",
-    updateComments = "updateComments",
     setABTestVariation = "setABTestVariation"
 }
 export declare const initialCaseState: ICaseState;
+export interface ICaseDetailsState {
+    actionPlan?: string;
+    alternateId?: string;
+    accountNumberRef?: string;
+    bugzillas?: ICaseBugzilla[];
+    caseLanguage?: string;
+    caseNumber?: string;
+    caseResourceLinks?: ICaseResourceLink[];
+    caseType?: string;
+    cep?: boolean;
+    chats?: ICaseChat[];
+    comments?: ICaseComment[];
+    contactCountry?: string | null;
+    contactEmail?: string;
+    contactInfo24x7?: string;
+    contactName?: string;
+    contactPhone?: string | null;
+    suppliedPhone?: string | null;
+    contactId?: string;
+    contactSSOName?: string;
+    createdById?: string;
+    createdByName?: string;
+    createdDate?: string;
+    description?: string;
+    entitlementSla?: string;
+    environment?: string;
+    externalTrackers?: unknown[];
+    firstCaseInactivityWarningSentAt?: string;
+    fts?: boolean;
+    groupName?: string;
+    groupNumber?: string | null;
+    hostname?: string;
+    id?: string;
+    internalStatus?: string;
+    isClosed?: boolean;
+    isPrivate?: boolean;
+    isStrategicAccount?: boolean;
+    issue?: string;
+    noClusterIdReason?: string;
+    noClusterIdReasonExplanation?: string;
+    additionalCaseInformation?: string | Record<string, unknown> | null;
+    notes?: string;
+    openshiftClusterID?: string | null;
+    openshiftClusterVersion?: string;
+    ownerId?: string;
+    ownerName?: string | null;
+    periodicityOfIssue?: string;
+    phone?: string;
+    phoneAreaCodePrefixLineNumber?: string;
+    phoneCountryCode?: string;
+    product?: string;
+    parentProductId?: string;
+    referrer?: string;
+    remoteSessionTermsAcked?: boolean;
+    sbrGroups?: string[];
+    screenSessionRequested?: boolean;
+    secondCaseInactivityWarningSentAt?: string;
+    severity?: string;
+    status?: string;
+    summary?: string | null;
+    suppliedPhoneNumberVerified?: 'True' | 'False' | 'Deferred';
+    timeFramesAndUrgency?: string;
+    version?: string;
+    waitingOnCallback?: boolean;
+}
 export interface ICaseState {
     caseDetailsStrata: IApiResponseDetails<Partial<ICaseDetails>>;
-    caseDetails: Partial<ICasePayload>;
+    caseDetails: ICaseDetailsState;
     customerEscalation: boolean;
     isClosed: boolean;
     isStrategicAccount: boolean;
@@ -211,6 +280,7 @@ export interface ICaseState {
     customEmailsList: IApiResponseDetails<Partial<ICaseNotificationAddresses[]>>;
     ownersEntitlements: IApiResponseDetails<IEntitlement[]>;
     hasInvalidEntitlements: boolean;
+    isProductNotEntitled: boolean;
     hasCaseUpdateError: boolean;
     isCaseUpdating: boolean;
     caseDetailsError: IAPIError;
@@ -228,6 +298,8 @@ export interface ICaseState {
     isPostingRemoteRequestCommentCompleted?: boolean;
     isPostingRemoteRequestCommentCompletedErrorMessage?: string | undefined;
     isExistingPhoneNumber?: boolean;
+    /** True only when the user edits the case-owner phone input (not auto-prefill). */
+    hasUserUpdatedSuppliedPhone?: boolean;
     hasLoggedInUserConfirmedPhoneNumber?: 'True' | 'False' | 'Deferred' | undefined;
     shouldNotSetPhoneCountryCode?: boolean;
     ftsContactSameAsOwner?: boolean;
@@ -235,6 +307,51 @@ export interface ICaseState {
     cveWorkflowRecommendation?: ICVEWorkflowRecommendation[];
     isCveModalOpened?: boolean;
     ABTestVariation?: string;
+    openShiftClusterSupportLevel?: string;
+    productServiceLevel?: IServiceLevelInfo;
+    otherServiceLevels?: IServiceLevelInfo[];
+    selectedEntitlementId?: string;
+    accountHasPremiumSla?: boolean;
+    selectedVersionId?: string;
+    /** Label Ids selected during case creation; linked via CaseLabelLink after create. */
+    selectedLabelIds?: string[];
+    /** Owner change applied locally; persisted when user selects a required case group. */
+    pendingCaseOwnerUpdate?: IPendingCaseOwnerUpdate | null;
+    /** Drives the case-edit validation banner when mandatory group selection is invalid. */
+    showMandatoryCaseGroupValidationError?: boolean;
+}
+export interface IPendingCaseOwnerUpdate {
+    contactId: string;
+    contactSSOName: string;
+    phoneCaseUpdate?: {
+        phone?: string;
+        phoneCountryCode?: string;
+        phoneAreaCodePrefixLineNumber?: string;
+    } | null;
+}
+export interface IGraphQLCasePayload {
+    ContactId?: string;
+    EntitlementId?: string;
+    Language?: string;
+    Type?: string;
+    Priority?: string;
+    Subject?: string;
+    Description?: string;
+    ImpactOnUserOrBusiness__c?: string;
+    EnvironmentInWhichItOccurs__c?: string;
+    FrequencyOfIssueOccurrence__c?: string;
+    SuppliedPhone?: string;
+    ProductId?: string;
+    Origin?: string;
+    RecordTypeId?: string;
+    AlternateCaseId__c?: string;
+    OpenshiftClusterID__c?: string;
+    OpenshiftClusterVersion__c?: string;
+    Group__c?: string;
+    X24x7__c?: boolean;
+    X24x7ContactInformation__c?: string;
+    AdditionalCaseInformation__c?: string;
+    AccessRestrictions__c?: string;
 }
 export interface ICreateCasePayloadType extends ICaseState {
 }
@@ -242,4 +359,7 @@ export type ICaseActionType = IAction<CaseReducerConstants, ICreateCasePayloadTy
 export type CaseReducerDispatchType = Dispatch<ICaseActionType>;
 export declare const ORG_ADMIN_SEND_NOTIFCATION_KBASE_LINK = "https://access.redhat.com/articles/5967811";
 export declare const NON_ORG_ADMIN_SEND_NOTIFCATION_KBASE_LINK = "https://access.redhat.com/articles/5967831";
+export declare const LANGUAGE_MAP: Record<string, string>;
+export declare const excludedCaseTypesforARH: string[];
+export declare const appSourceId_ARH = "PCM-001";
 //# sourceMappingURL=CaseConstNTypes.d.ts.map

package/lib/esm/reducers/CaseConstNTypes.d.ts.map

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package/lib/esm/reducers/CaseConstNTypes.js

@@ -6,11 +6,28 @@ export const KTQUESTION_MAX_LIMIT = 4000;
 export const IDEA_SECOND_KTQUESTION_MAX_LIMIT = 11000; // 11000 limit for second KT question in Idea workflow
 export const ATTACHMENT_DESCRIPTION_LENGTH_LIMIT = 255;
 export const ESCALATION_SUBJECT_LENGTH_LIMIT = 255;
+export const ESCALATION_DESCRIPTION_LENGTH_LIMIT = 25000;
+export const ESCALATION_EXPECTATIONS_LENGTH_LIMIT = 7000;
+export const ESCALATION_BUSINESS_IMPACT_LENGTH_LIMIT = 32000;
 export const DESCRIPTION_LENGTH_LIMIT = 32000;
 export const MODIFIED_DESCRIPTION_LENGTH_LIMIT = 32000; //used to be 31000 to account for added chars, for new changes putting it back to 32000
 export const HOSTNAME_LENGTH_LIMIT = 255;
 export const CONTACT_INFO_24X7_LIMIT = 32768;
 export const CLUSTER_ID_LIMIT = 255;
+export const CLUSTER_ID_ENABLED_PRODUCTS = [
+    'Azure Red Hat OpenShift',
+    'OpenShift API for Data Protection',
+    'OpenShift Container Platform',
+    'OpenShift Dedicated',
+    'Red Hat Advanced Cluster Security for Kubernetes',
+    'Red Hat OpenShift API Management',
+    'Red Hat OpenShift Data Foundation',
+    'Red Hat OpenShift Dev Spaces',
+    'Red Hat OpenShift Serverless',
+    'Red Hat OpenShift Service Mesh',
+    'Red Hat OpenShift Service on AWS',
+    'Red Hat OpenShift Service on AWS Hosted Control Planes',
+];
 export const CASE_REFERENCE_NUMBER_LIMIT = 100;
 export const PHONE_LIMIT = 23;
 export const SESSION_NOTIFIED_USERS_INTERNAL_LIMIT = 1024;
@@ -60,33 +77,33 @@ export const ITRForSLASeverity = {
     ["selfSupport" /* SupportLevelsInternal.SELF_SUPPORT */]: {
         ["1 (Urgent)" /* SeverityLevelsInternal.SEV_1 */]: { initial: '', ongoing: '' },
         ["2 (High)" /* SeverityLevelsInternal.SEV_2 */]: { initial: '', ongoing: '' },
-        ["3 (Normal)" /* SeverityLevelsInternal.SEV_3 */]: { initial: '', ongoing: '' },
+        ["3 (Medium)" /* SeverityLevelsInternal.SEV_3 */]: { initial: '', ongoing: '' },
         ["4 (Low)" /* SeverityLevelsInternal.SEV_4 */]: { initial: '', ongoing: '' },
     },
     ["standard" /* SupportLevelsInternal.STANDARD */]: {
         ["1 (Urgent)" /* SeverityLevelsInternal.SEV_1 */]: { initial: '1 business hour', ongoing: '1 business hour' },
         ["2 (High)" /* SeverityLevelsInternal.SEV_2 */]: { initial: '4 business hours', ongoing: '4 business hours' },
-        ["3 (Normal)" /* SeverityLevelsInternal.SEV_3 */]: { initial: '1 business day', ongoing: '1 business day' },
+        ["3 (Medium)" /* SeverityLevelsInternal.SEV_3 */]: { initial: '1 business day', ongoing: '1 business day' },
         ["4 (Low)" /* SeverityLevelsInternal.SEV_4 */]: { initial: '2 business days', ongoing: '2 business days' },
     },
     ["premium" /* SupportLevelsInternal.PREMIUM */]: {
         ["1 (Urgent)" /* SeverityLevelsInternal.SEV_1 */]: { initial: '1 hour', ongoing: '1 hour or as agreed' },
         ["2 (High)" /* SeverityLevelsInternal.SEV_2 */]: { initial: '2 hours', ongoing: '4 hours or as agreed' },
-        ["3 (Normal)" /* SeverityLevelsInternal.SEV_3 */]: { initial: '4 business hours', ongoing: '8 business hours or as agreed' },
+        ["3 (Medium)" /* SeverityLevelsInternal.SEV_3 */]: { initial: '4 business hours', ongoing: '8 business hours or as agreed' },
         ["4 (Low)" /* SeverityLevelsInternal.SEV_4 */]: { initial: '8 business hours', ongoing: '2 business days or as agreed' },
     },
 };
 export const SeverityDescription = {
     ["1 (Urgent)" /* SeverityLevelsInternal.SEV_1 */]: 'Severe impact to critical systems',
     ["2 (High)" /* SeverityLevelsInternal.SEV_2 */]: 'Critical systems have been significantly degraded',
-    ["3 (Normal)" /* SeverityLevelsInternal.SEV_3 */]: 'Partial, non-critical loss of usage',
+    ["3 (Medium)" /* SeverityLevelsInternal.SEV_3 */]: 'Partial, non-critical loss of usage',
     ["4 (Low)" /* SeverityLevelsInternal.SEV_4 */]: 'A non-urgent query regarding a Red Hat Product or service.',
 };
 //updated description details
 export const SeverityDescriptionDetails = {
-    ["1 (Urgent)" /* SeverityLevelsInternal.SEV_1 */]: 'An issue with a Red Hat Product or Service that is actively causing serious interruptions to your business critical operations. This is an issue requiring immediate attention as there is a significant risk to your business.',
-    ["2 (High)" /* SeverityLevelsInternal.SEV_2 */]: 'An issue with a Red Hat Product or Service that is partially functional (such as degradation of a service but the service is still available) and actively impacting your business operations. This is an issue on a business critical system requiring accelerated attention.',
-    ["3 (Normal)" /* SeverityLevelsInternal.SEV_3 */]: 'An issue with a Red Hat Product or Service that is currently functioning as expected but you either (1) recently experienced a degradation that you are monitoring or seeking a root cause for or (2) you are seeing indicators of a potential loss of functionality to a business critical system.',
+    ["1 (Urgent)" /* SeverityLevelsInternal.SEV_1 */]: 'An issue with a Red Hat Product or Service that is<strong> actively causing serious interruptions to your business critical operations.</strong> This is an issue requiring immediate attention as there is a significant risk to your business.',
+    ["2 (High)" /* SeverityLevelsInternal.SEV_2 */]: 'An issue with a Red Hat Product or Service that is <strong> partially functional </strong>(such as degradation of a service but the service is still available) and actively impacting your business operations. This is an issue on a business critical system requiring accelerated attention.',
+    ["3 (Medium)" /* SeverityLevelsInternal.SEV_3 */]: 'An issue with a Red Hat Product or Service that is <strong> currently functioning as expected </strong> but you either (1) recently experienced a degradation that you are monitoring or seeking a root cause for or (2) you are seeing indicators of a potential loss of functionality to a business critical system.',
     ["4 (Low)" /* SeverityLevelsInternal.SEV_4 */]: 'Typically, a query that does not involve any interruption to your business critical operations. ',
 };
 export const LargeDescriptionErrorMessage = 'Cumulative case description cannot be more than {{limit}} characters';
@@ -127,7 +144,6 @@ export var CaseReducerConstants;
     CaseReducerConstants["resetCaseNoOfCreatedCase"] = "resetCaseNoOfCreatedCase";
     CaseReducerConstants["setIsPostingRemoteRequestCommentCompleted"] = "setIsPostingRemoteRequestCommentCompleted";
     CaseReducerConstants["setIsPostingRemoteRequestCommentCompletedError"] = "setIsPostingRemoteRequestCommentCompletedError";
-    CaseReducerConstants["updateComments"] = "updateComments";
     CaseReducerConstants["setABTestVariation"] = "setABTestVariation";
 })(CaseReducerConstants || (CaseReducerConstants = {}));
 export const initialCaseState = {
@@ -151,7 +167,7 @@ export const initialCaseState = {
         environment: '',
         periodicityOfIssue: '',
         timeFramesAndUrgency: '',
-        groupNumber: '-1',
+        groupNumber: null,
         entitlementSla: '',
         accountNumberRef: '',
         fts: undefined,
@@ -207,11 +223,12 @@ export const initialCaseState = {
     selectedCaseGroupUsers: getApiResourceObject([]),
     customEmailsList: getApiResourceObject([]),
     hasInvalidEntitlements: false,
+    isProductNotEntitled: false,
     hasCaseUpdateError: false,
     isCaseUpdating: false,
     caseDetailsError: null,
     isFetchingCaseDetailsError: false,
-    isFetchingCaseDetails: true,
+    isFetchingCaseDetails: false,
     hasErrorSelectedNotificationContacts: false,
     isFetchingSelectedNotificationContacts: true,
     versionsDetails: getApiResourceObject([]),
@@ -224,6 +241,7 @@ export const initialCaseState = {
     isPostingRemoteRequestCommentCompleted: false,
     isPostingRemoteRequestCommentCompletedErrorMessage: '',
     isExistingPhoneNumber: false,
+    hasUserUpdatedSuppliedPhone: false,
     hasLoggedInUserConfirmedPhoneNumber: 'False',
     shouldNotSetPhoneCountryCode: false,
     ftsContactSameAsOwner: false,
@@ -231,6 +249,17 @@ export const initialCaseState = {
     cveWorkflowRecommendation: [],
     isCveModalOpened: true,
     ABTestVariation: 'B',
+    productServiceLevel: undefined,
+    otherServiceLevels: [],
+    selectedEntitlementId: undefined,
+    accountHasPremiumSla: false,
+    selectedVersionId: undefined,
+    selectedLabelIds: [],
+    pendingCaseOwnerUpdate: null,
+    showMandatoryCaseGroupValidationError: false,
 };
 export const ORG_ADMIN_SEND_NOTIFCATION_KBASE_LINK = 'https://access.redhat.com/articles/5967811';
 export const NON_ORG_ADMIN_SEND_NOTIFCATION_KBASE_LINK = 'https://access.redhat.com/articles/5967831';
+export const LANGUAGE_MAP = { en: 'en_US', zh: 'zh_CN', pt: 'pt_BR' };
+export const excludedCaseTypesforARH = ['Feature / Enhancement Request'];
+export const appSourceId_ARH = 'PCM-001';

package/lib/esm/reducers/CaseDetailsPageReducer.d.ts

@@ -1,8 +1,8 @@
-import { IExternalTrackerUpdate } from '@cee-eng/hydrajs/@types/api/public/case';
 import { ICommentFeedback } from '@cee-eng/hydrajs/@types/api/public/commentFeedback';
 import { IAttachment } from '@cee-eng/hydrajs/@types/models/attachment';
 import { ICaseEscalation } from '@cee-eng/hydrajs/@types/models/escalation';
 import { IAction, IApiResponseDetails } from '@rh-support/types/shared';
+import { ApolloQueryClient } from '@rh-support/utils';
 type IActionType = IAction<CaseDetailsConstants, ICaseViewState>;
 export type CaseDetailsReducerDispatchType = (value: IActionType) => void;
 export declare enum CaseDetailsConstants {
@@ -11,14 +11,16 @@ export declare enum CaseDetailsConstants {
 export interface ICaseViewState {
     caseFeedbacksHydra: IApiResponseDetails<Partial<ICommentFeedback[]>>;
     caseAttachmentHydra: IApiResponseDetails<Partial<IAttachment[]>>;
-    caseExternalTrackersUpdate: IApiResponseDetails<Partial<IExternalTrackerUpdate[]>>;
+    caseExternalTrackersUpdate: IApiResponseDetails<Partial<unknown[]>>;
     caseEscalations: IApiResponseDetails<ICaseEscalation[]>;
 }
 export declare const initialCaseDetailsPageState: ICaseViewState;
 export declare const caseDetailsPageReducer: (state: ICaseViewState, action: IActionType) => any;
-export declare const fetchAttachments: (dispatch: CaseDetailsReducerDispatchType, caseNumber: string, isSecureSupport: boolean) => Promise<void>;
+export declare const fetchAttachments: (dispatch: CaseDetailsReducerDispatchType, caseNumber: string, apolloClient: ApolloQueryClient, caseSalesforceId?: string, includeSecureSupport?: boolean) => Promise<void>;
 export declare const fetchFeedbacks: (dispatch: CaseDetailsReducerDispatchType, caseNumber: string) => Promise<void>;
-export declare const fetchExternalTrackers: (dispatch: CaseDetailsReducerDispatchType, caseNumber: string) => Promise<void>;
-export declare const fetchCaseEscalations: (dispatch: CaseDetailsReducerDispatchType, caseNumber: string, accountNumber: string, setLoading?: boolean) => Promise<void>;
+export declare const fetchExternalTrackers: (_dispatch: CaseDetailsReducerDispatchType, _caseNumber: string) => Promise<void>;
+export declare const fetchCaseEscalations: (dispatch: CaseDetailsReducerDispatchType, parentId: string, apolloClient: {
+    query: (options: any) => Promise<any>;
+}, setLoading?: boolean, includeSecureSupport?: boolean, fetchPolicy?: "cache-first" | "network-only") => Promise<ICaseEscalation[]>;
 export {};
 //# sourceMappingURL=CaseDetailsPageReducer.d.ts.map

package/lib/esm/reducers/CaseDetailsPageReducer.d.ts.map

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package/lib/esm/reducers/CaseDetailsPageReducer.js

@@ -7,9 +7,9 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
-import { escalations, kase, publicApi } from '@cee-eng/hydrajs';
-import { getApiResourceObject } from '@rh-support/utils';
-import without from 'lodash/without';
+import { publicApi } from '@cee-eng/hydrajs';
+import { buildAccessRestrictionExclusionFilter, fetchCaseAttachmentsViaGraphQL, fetchCaseDetailsByCaseNumber, getApiResourceObject, } from '@rh-support/utils';
+import { GET_ESCALATION_DETAILS } from '../graphql';
 export var CaseDetailsConstants;
 (function (CaseDetailsConstants) {
     CaseDetailsConstants["updateState"] = "updateState";
@@ -17,6 +17,8 @@ export var CaseDetailsConstants;
 export const initialCaseDetailsPageState = {
     caseFeedbacksHydra: getApiResourceObject([]),
     caseAttachmentHydra: getApiResourceObject([]),
+    // TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
+    // caseExternalTrackersUpdate: getApiResourceObject([]),
     caseExternalTrackersUpdate: getApiResourceObject([]),
     caseEscalations: getApiResourceObject([]),
 };
@@ -30,13 +32,21 @@ export const caseDetailsPageReducer = (state, action) => {
         }
     }
 };
-export const fetchAttachments = (dispatch, caseNumber, isSecureSupport) => __awaiter(void 0, void 0, void 0, function* () {
+export const fetchAttachments = (dispatch_1, caseNumber_1, apolloClient_1, caseSalesforceId_1, ...args_1) => __awaiter(void 0, [dispatch_1, caseNumber_1, apolloClient_1, caseSalesforceId_1, ...args_1], void 0, function* (dispatch, caseNumber, apolloClient, caseSalesforceId, includeSecureSupport = false) {
     try {
         dispatch({
             type: CaseDetailsConstants.updateState,
             payload: { caseAttachmentHydra: getApiResourceObject([], true) },
         });
-        const allAttachments = yield kase.getAttachments(caseNumber, false, isSecureSupport);
+        let resolvedCaseSalesforceId = caseSalesforceId;
+        if (!resolvedCaseSalesforceId) {
+            const caseDetails = yield fetchCaseDetailsByCaseNumber(apolloClient, caseNumber, includeSecureSupport);
+            resolvedCaseSalesforceId = caseDetails === null || caseDetails === void 0 ? void 0 : caseDetails.id;
+        }
+        if (!resolvedCaseSalesforceId) {
+            throw new Error('Missing Salesforce case id');
+        }
+        const allAttachments = yield fetchCaseAttachmentsViaGraphQL(apolloClient, caseNumber, resolvedCaseSalesforceId);
         dispatch({
             type: CaseDetailsConstants.updateState,
             payload: { caseAttachmentHydra: getApiResourceObject(allAttachments) },
@@ -69,43 +79,68 @@ export const fetchFeedbacks = (dispatch, caseNumber) => __awaiter(void 0, void 0
         });
     }
 });
-export const fetchExternalTrackers = (dispatch, caseNumber) => __awaiter(void 0, void 0, void 0, function* () {
-    try {
-        dispatch({
-            type: CaseDetailsConstants.updateState,
-            payload: { caseExternalTrackersUpdate: getApiResourceObject([], true) },
-        });
-        const caseExtUpdates = yield publicApi.kase.getExternalUpdates(caseNumber);
-        dispatch({
-            type: CaseDetailsConstants.updateState,
-            payload: { caseExternalTrackersUpdate: getApiResourceObject(caseExtUpdates) },
-        });
-    }
-    catch (e) {
-        dispatch({
-            type: CaseDetailsConstants.updateState,
-            payload: { caseExternalTrackersUpdate: getApiResourceObject([], false, true, e.message) },
-        });
-    }
+// TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
+// export const fetchExternalTrackers = async (dispatch: CaseDetailsReducerDispatchType, caseNumber: string) => {
+//     try {
+//         dispatch({
+//             type: CaseDetailsConstants.updateState,
+//             payload: { caseExternalTrackersUpdate: getApiResourceObject([], true) },
+//         });
+//         const caseExtUpdates = await publicApi.kase.getExternalUpdates(caseNumber);
+//
+//         dispatch({
+//             type: CaseDetailsConstants.updateState,
+//             payload: { caseExternalTrackersUpdate: getApiResourceObject(caseExtUpdates) },
+//         });
+//     } catch (e) {
+//         dispatch({
+//             type: CaseDetailsConstants.updateState,
+//             payload: { caseExternalTrackersUpdate: getApiResourceObject([], false, true, e.message) },
+//         });
+//     }
+// };
+export const fetchExternalTrackers = (_dispatch, _caseNumber) => __awaiter(void 0, void 0, void 0, function* () {
+    // no-op stub until External Trackers has a functioning GraphQL endpoint
 });
-export const fetchCaseEscalations = (dispatch_1, caseNumber_1, accountNumber_1, ...args_1) => __awaiter(void 0, [dispatch_1, caseNumber_1, accountNumber_1, ...args_1], void 0, function* (dispatch, caseNumber, accountNumber, setLoading = true) {
+export const fetchCaseEscalations = (dispatch_1, parentId_1, apolloClient_1, ...args_1) => __awaiter(void 0, [dispatch_1, parentId_1, apolloClient_1, ...args_1], void 0, function* (dispatch, parentId, apolloClient, setLoading = true, includeSecureSupport = false, fetchPolicy = 'cache-first') {
+    var _a, _b, _c, _d;
     try {
         setLoading &&
             dispatch({
                 type: CaseDetailsConstants.updateState,
                 payload: { caseEscalations: getApiResourceObject([], setLoading) },
             });
-        const res = yield escalations.getEscalations({ caseNumber, accountNumber });
-        const caseEscalations = without((res || []).filter((item) => item.escalationSource === 'RME Escalation'), null, undefined);
+        const { data } = yield apolloClient.query({
+            query: GET_ESCALATION_DETAILS,
+            fetchPolicy,
+            variables: {
+                where: {
+                    and: [{ ParentId: { eq: parentId } }, buildAccessRestrictionExclusionFilter(includeSecureSupport)],
+                },
+            },
+        });
+        const edges = (_d = (_c = (_b = (_a = data === null || data === void 0 ? void 0 : data.redhat_support_uiapi) === null || _a === void 0 ? void 0 : _a.query) === null || _b === void 0 ? void 0 : _b.RedHatSupportCase) === null || _c === void 0 ? void 0 : _c.edges) !== null && _d !== void 0 ? _d : [];
+        const caseEscalations = edges.map(({ node }) => {
+            var _a, _b, _c, _d, _e, _f, _g, _h, _j;
+            return ({
+                name: (_b = (_a = node.CaseNumber__c) === null || _a === void 0 ? void 0 : _a.value) !== null && _b !== void 0 ? _b : '',
+                subject: (_d = (_c = node.Subject) === null || _c === void 0 ? void 0 : _c.value) !== null && _d !== void 0 ? _d : '',
+                status: (_f = (_e = node.Status) === null || _e === void 0 ? void 0 : _e.value) !== null && _f !== void 0 ? _f : '',
+                owner: (_j = (_h = (_g = node.Owner) === null || _g === void 0 ? void 0 : _g.Name) === null || _h === void 0 ? void 0 : _h.value) !== null && _j !== void 0 ? _j : '',
+                escalationSource: 'RME Escalation',
+            });
+        });
         dispatch({
             type: CaseDetailsConstants.updateState,
             payload: { caseEscalations: getApiResourceObject(caseEscalations, false) },
         });
+        return caseEscalations;
     }
     catch (e) {
         dispatch({
             type: CaseDetailsConstants.updateState,
             payload: { caseEscalations: getApiResourceObject([], false, true, e.message) },
         });
+        return [];
     }
 });

package/lib/esm/reducers/CaseDiscussionTabReducer.d.ts

@@ -1,12 +1,12 @@
-import { ICaseChat, ICaseComment, IExternalTrackerUpdate } from '@cee-eng/hydrajs/@types/api/public/case';
+import { ICaseChat, ICaseComment } from '@cee-eng/hydrajs/@types/api/public/case';
 import { ICommentFeedback } from '@cee-eng/hydrajs/@types/api/public/commentFeedback';
 import { IAttachment } from '@cee-eng/hydrajs/@types/models/attachment';
 import { IAction } from '@rh-support/types/shared';
-import { CaseReducerDispatchType } from './CaseConstNTypes';
+import { ApolloQueryClient } from '@rh-support/utils';
 type IActionType = IAction<DiscussionsConstants, IDiscussionState>;
 export type DiscussionsReducerDispatchType = (value: IActionType) => void;
 export interface IDiscussion {
-    item: Partial<ICaseComment | IAttachment | ICaseChat | IExternalTrackerUpdate>;
+    item: Partial<ICaseComment | IAttachment | ICaseChat>;
     last_modified_date: string;
     discussionType: string;
     feedback?: number;
@@ -34,9 +34,10 @@ export declare const initDiscussionFiltersListState: IFilter[];
 export interface IDiscussionState {
     sort: ISort;
     allDiscussions: IDiscussion[];
-    replyCommentText: string;
-    replyCommentCreator: string;
     discussionFiltersListState: IFilter[];
+    replyingToAuthor: string | null;
+    replyingToCommentId: string | null;
+    replyingToTimestamp: string | null;
 }
 export declare const initialDiscussionState: IDiscussionState;
 export declare enum DiscussionsConstants {
@@ -44,14 +45,14 @@ export declare enum DiscussionsConstants {
 }
 export declare const discussionReducer: (state: IDiscussionState, action: IActionType) => IDiscussionState;
 export declare const setSort: (dispatch: DiscussionsReducerDispatchType, sort: ISort, allDiscussions: IDiscussion[]) => void;
+export declare const setReplyingTo: (dispatch: DiscussionsReducerDispatchType, author: string, commentId: string, timestamp: string) => void;
+export declare const clearReplyingTo: (dispatch: DiscussionsReducerDispatchType) => void;
 export declare const setFilter: (dispatch: DiscussionsReducerDispatchType, selected: string[], discussionFiltersListState: IFilter[]) => void;
-export declare const setDiscussions: (dispatch: DiscussionsReducerDispatchType, comments: ICaseComment[], chats: ICaseChat[], attachments: IAttachment[], feedbacks: ICommentFeedback[], trackerUpdates: Partial<IExternalTrackerUpdate[]>, discussionFiltersListState: IFilter[], canSeeExternalTracker: boolean, canSeeChat: boolean, canSeeAttachments: boolean) => void;
+export declare const setDiscussions: (dispatch: DiscussionsReducerDispatchType, comments: ICaseComment[], chats: ICaseChat[], attachments: IAttachment[], feedbacks: ICommentFeedback[], trackerUpdates: Partial<unknown[]>, discussionFiltersListState: IFilter[], canSeeExternalTracker: boolean, canSeeChat: boolean, canSeeAttachments: boolean, sort?: ISort) => void;
+export declare const appendNewComments: (dispatch: DiscussionsReducerDispatchType, allComments: ICaseComment[], existingDiscussions: IDiscussion[], feedbacks: ICommentFeedback[], sort?: ISort) => void;
 export declare const updateAttacmentsAfterRemoval: (dispatch: DiscussionsReducerDispatchType, uuid_removed: string, allDiscussions: IDiscussion[], discussionFiltersListState: IFilter[]) => void;
 export declare const updateCommentStateFeedback: (dispatch: DiscussionsReducerDispatchType, comment_id: string, newFeedback: any, allDiscussions: IDiscussion[]) => Promise<void>;
 export declare const updateAttachment: (dispatch: DiscussionsReducerDispatchType, uuid: string, newAttachment: any, allDiscussions: IDiscussion[]) => void;
-export declare const updateDiscussionStateComments: (dispatch: DiscussionsReducerDispatchType, caseDispatch: CaseReducerDispatchType, caseNumber: string, allDiscussions: IDiscussion[], sort: ISort, feedbacks: ICommentFeedback[], discussionFiltersListState: IFilter[]) => Promise<void>;
-export declare const updateDiscussionStateAttachments: (dispatch: DiscussionsReducerDispatchType, caseNumber: string, allDiscussions: IDiscussion[], sort: ISort, isSecureSupport: boolean, discussionFiltersListState: IFilter[], dispatchCaseDetailsHydraAttachments: any) => Promise<void>;
-export declare const setCommentText: (dispatch: DiscussionsReducerDispatchType, replyCommentText: string, replyCommentCreator: string) => void;
-export declare const clearReplyComment: (dispatch: DiscussionsReducerDispatchType) => void;
+export declare const updateDiscussionStateAttachments: (dispatch: DiscussionsReducerDispatchType, caseNumber: string, allDiscussions: IDiscussion[], sort: ISort, discussionFiltersListState: IFilter[], dispatchCaseDetailsHydraAttachments: any, apolloClient: ApolloQueryClient, caseSalesforceId?: string, includeSecureSupport?: boolean) => Promise<void>;
 export {};
 //# sourceMappingURL=CaseDiscussionTabReducer.d.ts.map