@rh-support/troubleshoot 2.6.358 → 2.6.363

package/lib/esm/reducers/CaseDiscussionTabReducer.js

@@ -7,11 +7,13 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
-import { fetchCaseAttachmentsViaGraphQLWithRetry, fetchCaseDetailsByCaseNumber, getApiResourceObject, mergeAttachmentsByUuid, } from '@rh-support/utils';
+import { kase, publicApi } from '@cee-eng/hydrajs';
+import { getApiResourceObject } from '@rh-support/utils';
 import filter from 'lodash/filter';
 import findIndex from 'lodash/findIndex';
 import isEqual from 'lodash/isEqual';
 import orderBy from 'lodash/orderBy';
+import { CaseReducerConstants } from './CaseConstNTypes';
 import { CaseDetailsConstants } from './CaseDetailsPageReducer';
 export var DiscussionType;
 (function (DiscussionType) {
@@ -60,22 +62,20 @@ export const initDiscussionFiltersListState = [
         isSelected: true,
         canSee: false,
     },
-    // TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
-    // {
-    //     filterLabel: 'External Tracker',
-    //     value: DiscussionType.EXTERNAL_TRACKER,
-    //     isDisabled: false,
-    //     isSelected: true,
-    //     canSee: false,
-    // },
+    {
+        filterLabel: 'External Tracker',
+        value: DiscussionType.EXTERNAL_TRACKER,
+        isDisabled: false,
+        isSelected: true,
+        canSee: false,
+    },
 ];
 export const initialDiscussionState = {
     sort: discussionSortOrderConst[0],
     allDiscussions: [],
+    replyCommentText: '',
+    replyCommentCreator: '',
     discussionFiltersListState: initDiscussionFiltersListState,
-    replyingToAuthor: null,
-    replyingToCommentId: null,
-    replyingToTimestamp: null,
 };
 export var DiscussionsConstants;
 (function (DiscussionsConstants) {
@@ -98,18 +98,6 @@ export const setSort = (dispatch, sort, allDiscussions) => {
         payload: { sort, allDiscussions: sortedDiscussions },
     });
 };
-export const setReplyingTo = (dispatch, author, commentId, timestamp) => {
-    dispatch({
-        type: DiscussionsConstants.updateDiscussionState,
-        payload: { replyingToAuthor: author, replyingToCommentId: commentId, replyingToTimestamp: timestamp },
-    });
-};
-export const clearReplyingTo = (dispatch) => {
-    dispatch({
-        type: DiscussionsConstants.updateDiscussionState,
-        payload: { replyingToAuthor: null, replyingToCommentId: null, replyingToTimestamp: null },
-    });
-};
 export const setFilter = (dispatch, selected, discussionFiltersListState) => {
     const prevSelectedListLength = discussionFiltersListState.filter((filter) => filter.isSelected).length;
     if (selected.length > prevSelectedListLength &&
@@ -129,13 +117,11 @@ const commputeFeedback = (commentId, feedbacks) => {
     const feedback = feedbacks.filter((feedback) => feedback.commentId === commentId);
     return feedback.length === 0 ? undefined : parseInt(feedback[0].feedback);
 };
-export const setDiscussions = (dispatch, comments, chats, attachments, feedbacks, 
-// TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
-// trackerUpdates: Partial<IExternalTrackerUpdate[]>,
-trackerUpdates, discussionFiltersListState, 
-// TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
-// canSeeExternalTracker: boolean,
-canSeeExternalTracker, canSeeChat, canSeeAttachments) => {
+const computeFeedbackReason = (commentId, feedbacks) => {
+    const feedback = (feedbacks || []).find((item) => item.commentId === commentId);
+    return feedback === null || feedback === void 0 ? void 0 : feedback.feedbackReason;
+};
+export const setDiscussions = (dispatch, comments, chats, attachments, feedbacks, trackerUpdates, discussionFiltersListState, canSeeExternalTracker, canSeeChat, canSeeAttachments) => {
     // set all discussions state
     // we need to transform discussions item because:
     // - last_modified_date is needed for sort and field name is different in different discussion types
@@ -152,25 +138,19 @@ canSeeExternalTracker, canSeeChat, canSeeAttachments) => {
         discussionType: DiscussionType.COMMENT,
         last_modified_date: comment.lastModifiedDate || comment.createdDate,
         feedback: commputeFeedback(comment.id, feedbacks),
+        feedbackReason: computeFeedbackReason(comment.id, feedbacks),
+    }));
+    const allExternalTrackers = (trackerUpdates || []).map((externalUpdate) => ({
+        item: Object.assign(Object.assign({}, externalUpdate), { originating_system_last_updated_at: externalUpdate.originatingSystemLastUpdatedAt || externalUpdate.createdDate }),
+        last_modified_date: externalUpdate.originatingSystemLastUpdatedAt || externalUpdate.createdDate,
+        discussionType: DiscussionType.EXTERNAL_TRACKER,
     }));
-    // TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
-    // const allExternalTrackers: IDiscussion[] = (trackerUpdates || []).map((externalUpdate) => ({
-    //     item: {
-    //         ...externalUpdate,
-    //         originating_system_last_updated_at:
-    //             externalUpdate.originatingSystemLastUpdatedAt || externalUpdate.createdDate,
-    //     },
-    //     last_modified_date: externalUpdate.originatingSystemLastUpdatedAt || externalUpdate.createdDate,
-    //     discussionType: DiscussionType.EXTERNAL_TRACKER,
-    // }));
     const allAttachments = attachments.map((attachment) => ({
         item: Object.assign(Object.assign({}, attachment), { lastModifiedDate: attachment.lastModifiedDate || attachment.createdDate }),
         last_modified_date: attachment.lastModifiedDate || attachment.createdDate,
         discussionType: DiscussionType.ATTACHMENT,
     }));
-    // TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
-    // const allDiscussions: IDiscussion[] = [...allComments, ...allChats, ...allAttachments, ...allExternalTrackers];
-    const allDiscussions = [...allComments, ...allChats, ...allAttachments];
+    const allDiscussions = [...allComments, ...allChats, ...allAttachments, ...allExternalTrackers];
     const sortedAllDiscussions = orderBy(allDiscussions, 'last_modified_date', 'desc');
     //set filter dropdown state
     // when we don't have any result for a discussion type, in filter options dropdown list, we make that type disable
@@ -182,10 +162,10 @@ canSeeExternalTracker, canSeeChat, canSeeAttachments) => {
         else if (filter.value === DiscussionType.CHAT) {
             filter.isDisabled = allChats.length === 0 ? true : false;
             filter.canSee = canSeeChat;
-            // TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
-            // } else if (filter.value === DiscussionType.EXTERNAL_TRACKER) {
-            //     filter.isDisabled = allExternalTrackers.length === 0 ? true : false;
-            //     filter.canSee = canSeeExternalTracker;
+        }
+        else if (filter.value === DiscussionType.EXTERNAL_TRACKER) {
+            filter.isDisabled = allExternalTrackers.length === 0 ? true : false;
+            filter.canSee = canSeeExternalTracker;
         }
         else if (filter.value === DiscussionType.COMMENT) {
             filter.isDisabled = allComments.length === 0 ? true : false;
@@ -218,10 +198,13 @@ export const updateAttacmentsAfterRemoval = (dispatch, uuid_removed, allDiscussi
     dispatch({ type: DiscussionsConstants.updateDiscussionState, payload: { discussionFiltersListState } });
     dispatch({ type: DiscussionsConstants.updateDiscussionState, payload: { allDiscussions } });
 };
-export const updateCommentStateFeedback = (dispatch, comment_id, newFeedback, allDiscussions) => __awaiter(void 0, void 0, void 0, function* () {
+export const updateCommentStateFeedback = (dispatch, comment_id, newFeedback, allDiscussions, feedbackReason) => __awaiter(void 0, void 0, void 0, function* () {
     const updateDiscussions = allDiscussions.map((discussion) => {
         if (discussion.discussionType === DiscussionType.COMMENT && discussion.item.id === comment_id) {
             discussion.feedback = newFeedback;
+            if (feedbackReason !== undefined) {
+                discussion.feedbackReason = feedbackReason;
+            }
         }
         return discussion;
     });
@@ -236,21 +219,36 @@ export const updateAttachment = (dispatch, uuid, newAttachment, allDiscussions)
     });
     dispatch({ type: DiscussionsConstants.updateDiscussionState, payload: { allDiscussions: updatedDiscussions } });
 };
-export const updateDiscussionStateAttachments = (dispatch_1, caseNumber_1, allDiscussions_1, sort_1, discussionFiltersListState_1, dispatchCaseDetailsHydraAttachments_1, apolloClient_1, caseSalesforceId_1, ...args_1) => __awaiter(void 0, [dispatch_1, caseNumber_1, allDiscussions_1, sort_1, discussionFiltersListState_1, dispatchCaseDetailsHydraAttachments_1, apolloClient_1, caseSalesforceId_1, ...args_1], void 0, function* (dispatch, caseNumber, allDiscussions, sort, discussionFiltersListState, dispatchCaseDetailsHydraAttachments, apolloClient, caseSalesforceId, includeSecureSupport = false) {
+export const updateDiscussionStateComments = (dispatch, caseDispatch, caseNumber, allDiscussions, sort, feedbacks, discussionFiltersListState) => __awaiter(void 0, void 0, void 0, function* () {
     try {
-        let resolvedCaseSalesforceId = caseSalesforceId;
-        if (!resolvedCaseSalesforceId) {
-            const caseDetails = yield fetchCaseDetailsByCaseNumber(apolloClient, caseNumber, includeSecureSupport);
-            resolvedCaseSalesforceId = caseDetails === null || caseDetails === void 0 ? void 0 : caseDetails.id;
-        }
-        if (!resolvedCaseSalesforceId) {
-            throw new Error('Missing Salesforce case id');
-        }
-        const existingAttachments = filter(allDiscussions, (o) => o.discussionType === DiscussionType.ATTACHMENT).map((discussion) => discussion.item);
-        const fetchedAttachments = yield fetchCaseAttachmentsViaGraphQLWithRetry(apolloClient, caseNumber, resolvedCaseSalesforceId, 
-        // After a successful upload batch we expect at least one new attachment beyond what discussion already shows
-        { minExpectedCount: existingAttachments.length + 1 });
-        const attachments = mergeAttachmentsByUuid(existingAttachments, fetchedAttachments);
+        const comments = yield publicApi.kase.getComments(caseNumber);
+        const allComments = (comments || [])
+            .filter((comment) => comment.isDraft === false)
+            .map((comment) => ({
+            item: Object.assign(Object.assign({}, comment), { isPublic: comment.isPublic === undefined ? true : comment.isPublic, last_modified_date: comment.lastModifiedDate || comment.createdDate }),
+            discussionType: DiscussionType.COMMENT,
+            last_modified_date: comment.lastModifiedDate || comment.createdDate,
+            feedback: commputeFeedback(comment.id, feedbacks),
+            feedbackReason: computeFeedbackReason(comment.id, feedbacks),
+        }));
+        const filteredDiscussion = filter([...allDiscussions], (o) => o.discussionType !== DiscussionType.COMMENT);
+        const updatedDiscussions = orderBy([...filteredDiscussion, ...allComments], 'last_modified_date', sort.sortOrder);
+        discussionFiltersListState.forEach((filter) => {
+            if (filter.value === DiscussionType.COMMENT) {
+                filter.isDisabled = false;
+            }
+        });
+        dispatch({ type: DiscussionsConstants.updateDiscussionState, payload: { discussionFiltersListState } });
+        dispatch({ type: DiscussionsConstants.updateDiscussionState, payload: { allDiscussions: updatedDiscussions } });
+        caseDispatch({ type: CaseReducerConstants.updateComments, payload: { caseDetails: { comments } } });
+    }
+    catch (e) {
+        console.log(e);
+    }
+});
+export const updateDiscussionStateAttachments = (dispatch, caseNumber, allDiscussions, sort, isSecureSupport, discussionFiltersListState, dispatchCaseDetailsHydraAttachments) => __awaiter(void 0, void 0, void 0, function* () {
+    try {
+        const attachments = yield kase.getAttachments(caseNumber, false, isSecureSupport);
         const allAttachments = attachments.map((attachment) => ({
             item: Object.assign(Object.assign({}, attachment), { lastModifiedDate: attachment.lastModifiedDate || attachment.createdDate }),
             last_modified_date: attachment.lastModifiedDate || attachment.createdDate,
@@ -274,3 +272,12 @@ export const updateDiscussionStateAttachments = (dispatch_1, caseNumber_1, allDi
         console.log(e);
     }
 });
+export const setCommentText = (dispatch, replyCommentText, replyCommentCreator) => {
+    dispatch({ type: DiscussionsConstants.updateDiscussionState, payload: { replyCommentText, replyCommentCreator } });
+};
+export const clearReplyComment = (dispatch) => {
+    dispatch({
+        type: DiscussionsConstants.updateDiscussionState,
+        payload: { replyCommentText: '', replyCommentCreator: '' },
+    });
+};

package/lib/esm/reducers/CaseHelpers.d.ts

@@ -6,7 +6,7 @@ import { ISolrRecommendation } from '@cee-eng/hydrajs/@types/models/solr/solr';
 import { IApiResponseDetails } from '@rh-support/types/shared';
 import { UserAuth } from '@rh-support/user-permissions';
 import React from 'react';
-import { ICaseState, IGraphQLCasePayload } from './CaseConstNTypes';
+import { ICaseState } from './CaseConstNTypes';
 export declare const getCaseRecommendations: (docs: ISolrRecommendation[], oldDocs: any) => any[];
 export declare const getCepCommentFromCepDetails: (cepDetails: ICepDetails) => string;
 export declare const getRecommendationObject: (doc: ISolrRecommendation, index: number) => ICaseResourceLink;
@@ -17,20 +17,10 @@ export declare const getNewSeverityStringDef: (severity: string) => string | Rea
 export declare const getOrtForSLAAndSeverity: (slaProcessId: string, severity: string) => string;
 export declare const getSeverityDescription: (severity: string) => string;
 export declare const isClusterIDValid: (caseState: any, allProducts: any) => boolean;
-export interface ICaseGroupUiState {
-    groupsLoaded: boolean;
-    hasGroups: boolean;
-    isGroupMandatory: boolean;
-    shouldHideSelector: boolean;
-    isNoGroupsBlockedState: boolean;
-}
-export declare const getCaseGroupUiState: (caseState: ICaseState) => ICaseGroupUiState;
-export declare const isCaseGroupSelectionValid: (caseState: ICaseState) => boolean;
 export declare const isCaseStateValid: (caseState: ICaseState, loggedInUserRights: IApiResponseDetails<UserAuth>) => boolean;
 export declare const isIdeaCaseStateValid: (caseState: ICaseState, loggedInUserRights: IApiResponseDetails<UserAuth>) => boolean;
 export declare const isCaseManagementStateValid: (caseState: ICaseState, loggedInUserRights: IApiResponseDetails<UserAuth>) => boolean;
 export declare const isCaseInformationSectionValid: (caseState: ICaseState, loggedInUserRights: IApiResponseDetails<UserAuth>) => boolean;
-export declare const createCasePayloadGraphQL: (caseState: ICaseState, sessionItem?: ISessionItem, isCaseCreate?: boolean, traditionalSupportAgreed?: boolean) => IGraphQLCasePayload;
 export declare const createCasePayload: (caseState: ICaseState, sessionItem?: ISessionItem, isCaseCreate?: boolean) => Partial<ICasePayload>;
 export declare const getProcessedEntitlements: (caseEntitlements: IEntitlement[]) => IEntitlement[];
 export declare const getHasInvalidEntitlements: (caseEntitlements: IEntitlement[]) => boolean;

package/lib/esm/reducers/CaseHelpers.d.ts.map

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package/lib/esm/reducers/CaseHelpers.js

@@ -1,4 +1,4 @@
-import { getAppVersion, getTechnicalSupportRecordTypeId, getUserAgentForCaseMode, getVersion, isPremiumEntitlement, resolveAccessRestrictionForCaseCreate, resolveNoClusterIdFieldsForCaseCreate, serializeNoClusterIdFieldsToAdditionalCaseInformation, showFtsOnCreateCasePage, stripNoClusterIdFieldsFromDescription, } from '@rh-support/utils';
+import { getAppVersion, getUserAgentForCaseMode, getVersion, isPremiumEntitlement, showFtsOnCreateCasePage, } from '@rh-support/utils';
 import filter from 'lodash/filter';
 import forEach from 'lodash/forEach';
 import isEmpty from 'lodash/isEmpty';
@@ -9,7 +9,7 @@ import uniqBy from 'lodash/uniqBy';
 import React from 'react';
 import { isPhoneValid, trimAndReplacePlus } from '../components/shared/utils';
 import { getIsClusterIdInvalid, isClusterIdEnabledForProduct } from '../utils/caseOpenshiftClusterIdUtils';
-import { CASE_DETAILS_ISSUE_LIMIT, CASE_REFERENCE_NUMBER_LIMIT, CLUSTER_ID_LIMIT, CONTACT_INFO_24X7_LIMIT, DESCRIPTION_LENGTH_LIMIT, HOSTNAME_LENGTH_LIMIT, IDEA_SECOND_KTQUESTION_MAX_LIMIT, ITRForSLASeverity, KTQUESTION_MAX_LIMIT, KtQuestionConstant, LANGUAGE_MAP, SESSION_ENVIRONMENT_LIMIT, SESSION_ISSUE_LIMIT, SESSION_NO_CLUSTER_REASON_EXPLANATION_LENGTH_LIMIT, SESSION_NO_CLUSTER_REASON_LENGTH_LIMIT, SESSION_NOTIFIED_USERS_EXTERNAL_LIMIT, SESSION_NOTIFIED_USERS_INTERNAL_LIMIT, SESSION_PERIODICITY_OF_ISSUE_LIMIT, SESSION_PHONE_LENGTH_LIMIT, SESSION_TIME_FRAMES_URGENCY_LIMIT, SeverityDescription, SeverityDescriptionDetails, TITLE_SUMMARY_LENGTH_LIMIT, } from './CaseConstNTypes';
+import { CASE_DETAILS_ISSUE_LIMIT, CASE_REFERENCE_NUMBER_LIMIT, CLUSTER_ID_LIMIT, CONTACT_INFO_24X7_LIMIT, DESCRIPTION_LENGTH_LIMIT, HOSTNAME_LENGTH_LIMIT, IDEA_SECOND_KTQUESTION_MAX_LIMIT, ITRForSLASeverity, KTQUESTION_MAX_LIMIT, KtQuestionConstant, SESSION_ENVIRONMENT_LIMIT, SESSION_ISSUE_LIMIT, SESSION_NO_CLUSTER_REASON_EXPLANATION_LENGTH_LIMIT, SESSION_NO_CLUSTER_REASON_LENGTH_LIMIT, SESSION_NOTIFIED_USERS_EXTERNAL_LIMIT, SESSION_NOTIFIED_USERS_INTERNAL_LIMIT, SESSION_PERIODICITY_OF_ISSUE_LIMIT, SESSION_PHONE_LENGTH_LIMIT, SESSION_TIME_FRAMES_URGENCY_LIMIT, SeverityDescription, SeverityDescriptionDetails, TITLE_SUMMARY_LENGTH_LIMIT, } from './CaseConstNTypes';
 export const getCaseRecommendations = (docs, oldDocs) => {
     const recs = [];
     docs.forEach((doc, i) => {
@@ -119,7 +119,8 @@ export const getSeverityDescription = (severity) => {
 };
 export const isClusterIDValid = (caseState, allProducts) => {
     const case_details = caseState.caseDetails;
-    const productHasClusterID = isClusterIdEnabledForProduct(case_details.product);
+    const productHasClusterID = isClusterIdEnabledForProduct(case_details.product, allProducts);
+    //if product doesn't have clusterId we don't need to validate value
     if (!productHasClusterID)
         return true;
     const majorVersion = (case_details.version && getVersion(case_details.version).major) || '';
@@ -145,33 +146,6 @@ export const isClusterIDValid = (caseState, allProducts) => {
         (case_details.noClusterIdReasonExplanation === 'v3-cluster' || isOpenShiftV3);
     return hasValidClusterId() || hasValidReason() || hasValidReasonExplanation() || hasValidV3ClusterName();
 };
-export const getCaseGroupUiState = (caseState) => {
-    var _a, _b;
-    const { ownersCaseGroups, selectedAccountDetails, caseDetails } = caseState;
-    const isGroupMandatory = !!selectedAccountDetails.data.requireCGroupOnCreate;
-    const groupsLoaded = ownersCaseGroups.data !== undefined && !ownersCaseGroups.isFetching && !ownersCaseGroups.isError;
-    const hasGroups = ((_b = (_a = ownersCaseGroups.data) === null || _a === void 0 ? void 0 : _a.length) !== null && _b !== void 0 ? _b : 0) > 0;
-    const isExistingCaseWithGroup = !isEmpty(caseDetails.caseNumber) && !isEmpty(caseDetails.groupNumber);
-    const shouldHideSelector = groupsLoaded && !hasGroups && !isGroupMandatory && !isExistingCaseWithGroup;
-    const isNoGroupsBlockedState = groupsLoaded && !hasGroups && isGroupMandatory;
-    return {
-        groupsLoaded,
-        hasGroups,
-        isGroupMandatory,
-        shouldHideSelector,
-        isNoGroupsBlockedState,
-    };
-};
-export const isCaseGroupSelectionValid = (caseState) => {
-    const { isGroupMandatory, groupsLoaded, hasGroups } = getCaseGroupUiState(caseState);
-    if (!isGroupMandatory) {
-        return true;
-    }
-    if (!groupsLoaded || !hasGroups) {
-        return false;
-    }
-    return !!caseState.caseDetails.groupNumber;
-};
 // Add a !isEmpty to to make any KTQuestion Mandatory in isCaseStateValid
 export const isCaseStateValid = (caseState, loggedInUserRights) => {
     const case_details = caseState.caseDetails;
@@ -195,7 +169,9 @@ export const isCaseStateValid = (caseState, loggedInUserRights) => {
         !isEmpty(case_details.accountNumberRef) &&
         !isEmpty(case_details.contactSSOName) &&
         isPhoneValid(case_details.phoneCountryCode, case_details.phoneAreaCodePrefixLineNumber) &&
-        isCaseGroupSelectionValid(caseState) &&
+        (caseState.selectedAccountDetails.data.requireCGroupOnCreate
+            ? !isEmpty(case_details.groupNumber) && case_details.groupNumber !== '-1'
+            : true) &&
         loggedInUserRights.data.canManageCases());
 };
 export const isIdeaCaseStateValid = (caseState, loggedInUserRights) => {
@@ -217,14 +193,18 @@ export const isIdeaCaseStateValid = (caseState, loggedInUserRights) => {
         !isEmpty(case_details.accountNumberRef) &&
         !isEmpty(case_details.contactSSOName) &&
         isPhoneValid(case_details.phoneCountryCode, case_details.phoneAreaCodePrefixLineNumber) &&
-        isCaseGroupSelectionValid(caseState) &&
+        (caseState.selectedAccountDetails.data.requireCGroupOnCreate
+            ? !isEmpty(case_details.groupNumber) && case_details.groupNumber !== '-1'
+            : true) &&
         loggedInUserRights.data.canManageCases());
 };
 export const isCaseManagementStateValid = (caseState, loggedInUserRights) => {
     const case_details = caseState.caseDetails;
     return (isEmpty(case_details.caseNumber) &&
         !isEmpty(case_details.severity) &&
-        isCaseGroupSelectionValid(caseState) &&
+        (caseState.selectedAccountDetails.data.requireCGroupOnCreate
+            ? !isEmpty(case_details.groupNumber) && case_details.groupNumber !== '-1'
+            : true) &&
         isPhoneValid(case_details.phoneCountryCode, case_details.phoneAreaCodePrefixLineNumber) &&
         loggedInUserRights.data.canManageCases());
 };
@@ -245,87 +225,8 @@ export const isCaseInformationSectionValid = (caseState, loggedInUserRights) =>
         !isEmpty(case_details.accountNumberRef) &&
         loggedInUserRights.data.canManageCases());
 };
-const assignDescriptionFields = (casePayload, case_details, v3ClusterName) => {
-    const noClusterFields = resolveNoClusterIdFieldsForCaseCreate(case_details);
-    if (!isEmpty(case_details.description)) {
-        casePayload.Description = stripNoClusterIdFieldsFromDescription(case_details.description);
-    }
-    if (noClusterFields.noClusterIdReason || noClusterFields.noClusterIdReasonExplanation) {
-        casePayload.AdditionalCaseInformation__c = serializeNoClusterIdFieldsToAdditionalCaseInformation(noClusterFields, case_details.additionalCaseInformation);
-    }
-    if (!isEmpty(case_details.environment) || !isEmpty(v3ClusterName)) {
-        const clusterPrefix = v3ClusterName ? `OpenShift Cluster Name: ${v3ClusterName}\n` : '';
-        casePayload.EnvironmentInWhichItOccurs__c = `${clusterPrefix} ${case_details.environment}`;
-    }
-    if (!isEmpty(case_details.periodicityOfIssue)) {
-        casePayload.FrequencyOfIssueOccurrence__c = case_details.periodicityOfIssue;
-    }
-    if (!isEmpty(case_details.timeFramesAndUrgency)) {
-        casePayload.ImpactOnUserOrBusiness__c = case_details.timeFramesAndUrgency;
-    }
-};
-const assignOptionalIdentifiers = (casePayload, caseState) => {
-    var _a, _b, _c, _d;
-    const case_details = caseState.caseDetails;
-    const contactId = (_b = (_a = caseState.selectedOwner) === null || _a === void 0 ? void 0 : _a.data) === null || _b === void 0 ? void 0 : _b.id;
-    const countryCode = (_c = case_details === null || case_details === void 0 ? void 0 : case_details.phoneCountryCode) === null || _c === void 0 ? void 0 : _c.trim();
-    const phoneLine = (_d = case_details.phoneAreaCodePrefixLineNumber) === null || _d === void 0 ? void 0 : _d.trim();
-    if (!isEmpty(contactId))
-        casePayload.ContactId = contactId;
-    if (!isEmpty(caseState.selectedEntitlementId))
-        casePayload.EntitlementId = caseState.selectedEntitlementId;
-    if (!isEmpty(caseState.selectedVersionId))
-        casePayload.ProductId = caseState.selectedVersionId;
-    if (caseState.hasUserUpdatedSuppliedPhone && !isEmpty(countryCode) && !isEmpty(phoneLine)) {
-        casePayload.SuppliedPhone = `${countryCode} ${phoneLine}`;
-    }
-    if (!isEmpty(case_details.alternateId))
-        casePayload.AlternateCaseId__c = case_details.alternateId;
-    if (!isEmpty(case_details.openshiftClusterID))
-        casePayload.OpenshiftClusterID__c = case_details.openshiftClusterID;
-    if (!isEmpty(case_details.openshiftClusterVersion)) {
-        casePayload.OpenshiftClusterVersion__c = case_details.openshiftClusterVersion;
-    }
-    if (case_details.groupNumber)
-        casePayload.Group__c = case_details.groupNumber;
-};
-const assignAccountAccessRestriction = (casePayload, caseState, traditionalSupportAgreed = false) => {
-    var _a, _b, _c;
-    const selectedAccount = (_a = caseState.selectedAccountDetails) === null || _a === void 0 ? void 0 : _a.data;
-    const rawAccessRestriction = (_b = selectedAccount === null || selectedAccount === void 0 ? void 0 : selectedAccount.accessRestriction) !== null && _b !== void 0 ? _b : (typeof (selectedAccount === null || selectedAccount === void 0 ? void 0 : selectedAccount.AccessRestrictions__c) === 'string'
-        ? selectedAccount.AccessRestrictions__c
-        : (_c = selectedAccount === null || selectedAccount === void 0 ? void 0 : selectedAccount.AccessRestrictions__c) === null || _c === void 0 ? void 0 : _c.value);
-    const accessRestriction = resolveAccessRestrictionForCaseCreate(rawAccessRestriction, traditionalSupportAgreed);
-    if (accessRestriction != null && !isEmpty(accessRestriction)) {
-        casePayload.AccessRestrictions__c = accessRestriction;
-    }
-};
-export const createCasePayloadGraphQL = (caseState, sessionItem, isCaseCreate = false, traditionalSupportAgreed = false) => {
-    var _a;
-    const casePayload = {};
-    const case_details = caseState.caseDetails;
-    if (!isEmpty(case_details.summary))
-        casePayload.Subject = case_details.summary;
-    if (!isEmpty(case_details.caseType))
-        casePayload.Type = case_details.caseType;
-    if (!isEmpty(case_details.severity))
-        casePayload.Priority = case_details.severity;
-    if (!isEmpty(case_details.caseLanguage)) {
-        casePayload.Language = (_a = LANGUAGE_MAP[case_details.caseLanguage]) !== null && _a !== void 0 ? _a : case_details.caseLanguage;
-    }
-    assignDescriptionFields(casePayload, case_details, caseState.v3ClusterName);
-    casePayload.Origin = 'Web';
-    casePayload.RecordTypeId = getTechnicalSupportRecordTypeId();
-    assignOptionalIdentifiers(casePayload, caseState);
-    assignAccountAccessRestriction(casePayload, caseState, traditionalSupportAgreed);
-    casePayload.X24x7__c = !!case_details.fts;
-    if (case_details.fts && !isEmpty(case_details.contactInfo24x7)) {
-        casePayload.X24x7ContactInformation__c = case_details.contactInfo24x7;
-    }
-    return casePayload;
-};
 export const createCasePayload = (caseState, sessionItem, isCaseCreate = false) => {
-    var _a, _b, _c, _d, _e, _f, _g, _h, _j;
+    var _a, _b, _c, _d, _e, _f, _g;
     const casePayload = {};
     const case_details = caseState.caseDetails;
     const seSessionId = (_a = sessionItem === null || sessionItem === void 0 ? void 0 : sessionItem.session) === null || _a === void 0 ? void 0 : _a.id;
@@ -361,10 +262,7 @@ export const createCasePayload = (caseState, sessionItem, isCaseCreate = false)
         some(caseState.ownersCaseGroups.data, ['groupNum', case_details.groupNumber])) {
         casePayload.groupNumber = case_details.groupNumber;
     }
-    if (showFtsOnCreateCasePage((_e = case_details.entitlementSla) !== null && _e !== void 0 ? _e : '', case_details.severity, {
-        accountHasPremiumSla: caseState.accountHasPremiumSla,
-        hasMultipleSlas: !!caseState.productServiceLevel && ((_g = (_f = caseState.otherServiceLevels) === null || _f === void 0 ? void 0 : _f.length) !== null && _g !== void 0 ? _g : 0) > 0,
-    })) {
+    if (showFtsOnCreateCasePage((_e = case_details.entitlementSla) !== null && _e !== void 0 ? _e : '', case_details.severity)) {
         casePayload.fts = !!case_details.fts;
         if (casePayload.fts) {
             casePayload.contactInfo24x7 = case_details.contactInfo24x7;
@@ -390,7 +288,7 @@ export const createCasePayload = (caseState, sessionItem, isCaseCreate = false)
     !isEmpty(case_details.openshiftClusterVersion) &&
         (casePayload.openshiftClusterVersion = case_details.openshiftClusterVersion);
     casePayload.userAgent = getUserAgentForCaseMode(isCaseCreate);
-    casePayload.originatingSystem = (_j = (_h = sessionItem === null || sessionItem === void 0 ? void 0 : sessionItem.session) === null || _h === void 0 ? void 0 : _h.originatingSystem) !== null && _j !== void 0 ? _j : casePayload.userAgent;
+    casePayload.originatingSystem = (_g = (_f = sessionItem === null || sessionItem === void 0 ? void 0 : sessionItem.session) === null || _f === void 0 ? void 0 : _f.originatingSystem) !== null && _g !== void 0 ? _g : casePayload.userAgent;
     !isEmpty(case_details.noClusterIdReason) && (casePayload.noClusterIdReason = case_details.noClusterIdReason);
     !isEmpty(case_details.noClusterIdReasonExplanation) &&
         (casePayload.noClusterIdReasonExplanation = case_details.noClusterIdReasonExplanation);
@@ -418,7 +316,7 @@ export const getCaseFromSessionDetails = (sessionItem, loggedInUserAccountNumber
         severity: sessionDetails.severity,
         entitlementSla: sessionDetails.sla,
         accountNumberRef: sessionDetails.accountNumber || loggedInUserAccountNumber,
-        groupNumber: sessionDetails.folderNumber || null,
+        groupNumber: sessionDetails.folderNumber || '-1',
         fts: sessionDetails.isFts,
         contactInfo24x7: sessionDetails.contactInfo24X7,
         contactSSOName: sessionDetails.contactSsoUsername || loggedInUserSSO,

package/lib/esm/reducers/CaseOverviewReducer.d.ts

@@ -29,9 +29,7 @@ export declare const setSelectedStatus: (dispatch: CaseDetailsReducerDispatchTyp
 export declare const setSeverityUpdating: (dispatch: CaseDetailsReducerDispatchType, caseSeverityUpdating: boolean) => void;
 export declare const setStatusUpdating: (dispatch: CaseDetailsReducerDispatchType, caseStatusUpdating: boolean) => void;
 export declare const setTypeUpdating: (dispatch: CaseDetailsReducerDispatchType, caseTypeUpdating: boolean) => void;
-export declare const fetchAllStatuses: (dispatch: CaseDetailsReducerDispatchType, apolloClient: {
-    query: (options: any) => Promise<any>;
-}) => Promise<void>;
+export declare const fetchAllStatuses: (dispatch: CaseDetailsReducerDispatchType, isSecureSupport: boolean) => Promise<void>;
 export declare const fetchCaseHydra: (dispatch: CaseDetailsReducerDispatchType, caseNumber: string) => Promise<void>;
 export {};
 //# sourceMappingURL=CaseOverviewReducer.d.ts.map

package/lib/esm/reducers/CaseOverviewReducer.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"CaseOverviewReducer.d.ts","sourceRoot":"","sources":["../../../src/reducers/CaseOverviewReducer.ts"],"names":[],"mappings":"AACA,OAAO,EAAE,KAAK,EAAE,MAAM,qCAAqC,CAAC;AAC5D,OAAO,EAAE,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAGxE,KAAK,WAAW,GAAG,OAAO,CAAC,oBAAoB,EAAE,cAAc,CAAC,CAAC;AACjE,MAAM,MAAM,8BAA8B,GAAG,CAAC,KAAK,EAAE,WAAW,KAAK,IAAI,CAAC;AAE1E,oBAAY,oBAAoB;IAC5B,gBAAgB,qBAAqB;IACrC,WAAW,gBAAgB;IAC3B,eAAe,oBAAoB;IACnC,mBAAmB,wBAAwB;CAC9C;AAED,MAAM,WAAW,cAAc;IAC3B,gBAAgB,CAAC,EAAE,OAAO,CAAC;IAC3B,kBAAkB,CAAC,EAAE,OAAO,CAAC;IAC7B,oBAAoB,CAAC,EAAE,OAAO,CAAC;IAC/B,kBAAkB,CAAC,EAAE,OAAO,CAAC;IAC7B,kBAAkB,CAAC,EAAE,OAAO,CAAC;IAC7B,gBAAgB,CAAC,EAAE,OAAO,CAAC;IAC3B,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,gBAAgB,CAAC,EAAE,MAAM,CAAC;IAC1B,cAAc,CAAC,EAAE,MAAM,CAAC;IACxB,eAAe,CAAC,EAAE,mBAAmB,CAAC,MAAM,EAAE,CAAC,CAAC;IAChD,gBAAgB,CAAC,EAAE,mBAAmB,CAAC,OAAO,CAAC,KAAK,CAAC,CAAC,CAAC;CAC1D;AAED,eAAO,MAAM,oBAAoB,EAAE,cAYlC,CAAC;AAEF,eAAO,MAAM,mBAAmB,GAAI,OAAO,cAAc,EAAE,QAAQ,WAAW,KAAG,cAkBhF,CAAC;AAEF,eAAO,MAAM,eAAe,GAAI,UAAU,8BAA8B,EAAE,cAAc,MAAM,SAE7F,CAAC;AAEF,eAAO,MAAM,mBAAmB,GAAI,UAAU,8BAA8B,EAAE,kBAAkB,MAAM,SAErG,CAAC;AAEF,eAAO,MAAM,iBAAiB,GAAI,UAAU,8BAA8B,EAAE,gBAAgB,MAAM,SAEjG,CAAC;AAEF,eAAO,MAAM,mBAAmB,GAAI,UAAU,8BAA8B,EAAE,sBAAsB,OAAO,SAE1G,CAAC;AAEF,eAAO,MAAM,iBAAiB,GAAI,UAAU,8BAA8B,EAAE,oBAAoB,OAAO,SAEtG,CAAC;AAEF,eAAO,MAAM,eAAe,GAAI,UAAU,8BAA8B,EAAE,kBAAkB,OAAO,SAElG,CAAC;AAEF,eAAO,MAAM,gBAAgB,GAAU,UAAU,8BAA8B,EAAE,iBAAiB,OAAO,kBAiBxG,CAAC;AAEF,eAAO,MAAM,cAAc,GAAU,UAAU,8BAA8B,EAAE,YAAY,MAAM,kBAiBhG,CAAC"}

package/lib/esm/reducers/CaseOverviewReducer.js

@@ -7,8 +7,8 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
-import { fields, kase } from '@cee-eng/hydrajs';
-import { buildPicklistInput, fetchPicklistValues, getApiResourceObject } from '@rh-support/utils';
+import { caseMetadata, fields, kase } from '@cee-eng/hydrajs';
+import { getApiResourceObject } from '@rh-support/utils';
 export var CaseDetailsConstants;
 (function (CaseDetailsConstants) {
     CaseDetailsConstants["setSelectedValue"] = "setSelectedValue";
@@ -66,18 +66,16 @@ export const setStatusUpdating = (dispatch, caseStatusUpdating) => {
 export const setTypeUpdating = (dispatch, caseTypeUpdating) => {
     dispatch({ type: CaseDetailsConstants.setUpdating, payload: { caseTypeUpdating } });
 };
-export const fetchAllStatuses = (dispatch, apolloClient) => __awaiter(void 0, void 0, void 0, function* () {
-    var _a;
+export const fetchAllStatuses = (dispatch, isSecureSupport) => __awaiter(void 0, void 0, void 0, function* () {
     dispatch({
         type: CaseDetailsConstants.getCaseStatuses,
         payload: { allCaseStatuses: getApiResourceObject([], true) },
     });
     try {
-        const picklists = yield fetchPicklistValues(apolloClient, buildPicklistInput(['Status']));
-        const allCaseStatuses = (_a = picklists.Status) !== null && _a !== void 0 ? _a : [];
+        const caseStatusesResponse = yield caseMetadata.getStatuses(isSecureSupport);
         dispatch({
             type: CaseDetailsConstants.getCaseStatuses,
-            payload: { allCaseStatuses: getApiResourceObject(allCaseStatuses) },
+            payload: { allCaseStatuses: getApiResourceObject(caseStatusesResponse.items) },
         });
     }
     catch (e) {