@rh-support/troubleshoot 2.6.358 → 2.6.363

package/lib/esm/reducers/CaseConstNTypes.d.ts

@@ -1,12 +1,11 @@
 import { IVersionsDetails } from '@cee-eng/hydrajs/@types/api/pcm/products';
-import { ICaseBugzilla, ICaseChat, ICaseComment, ICaseDetails, ICaseResourceLink, ICepDetails, INotifiedUser } from '@cee-eng/hydrajs/@types/api/public/case';
+import { ICaseDetails, ICasePayload, ICepDetails, INotifiedUser } from '@cee-eng/hydrajs/@types/api/public/case';
 import { ICaseGroup, IGroupUser } from '@cee-eng/hydrajs/@types/api/public/caseGroups';
 import { IEntitlement } from '@cee-eng/hydrajs/@types/api/public/entitlements';
 import { IAccount } from '@cee-eng/hydrajs/@types/models/account';
 import { ICaseNotificationAddresses } from '@cee-eng/hydrajs/@types/models/case';
 import { IContact } from '@cee-eng/hydrajs/@types/models/contact';
 import { IAction, IAPIError, IApiResponseDetails } from '@rh-support/types/shared';
-import { IServiceLevelInfo } from '@rh-support/utils';
 import { Dispatch } from 'react';
 import { ICVEWorkflowRecommendation } from '../models/caseCreationWorkflows';
 export declare const TITLE_SUMMARY_LENGTH_LIMIT = 255;
@@ -21,7 +20,6 @@ export declare const MODIFIED_DESCRIPTION_LENGTH_LIMIT = 32000;
 export declare const HOSTNAME_LENGTH_LIMIT = 255;
 export declare const CONTACT_INFO_24X7_LIMIT = 32768;
 export declare const CLUSTER_ID_LIMIT = 255;
-export declare const CLUSTER_ID_ENABLED_PRODUCTS: string[];
 export declare const CASE_REFERENCE_NUMBER_LIMIT = 100;
 export declare const PHONE_LIMIT = 23;
 export declare const SESSION_NOTIFIED_USERS_INTERNAL_LIMIT = 1024;
@@ -61,7 +59,7 @@ export declare const enum SupportLevelsInternal {
 export declare const enum SeverityLevelsInternal {
     SEV_1 = "1 (Urgent)",
     SEV_2 = "2 (High)",
-    SEV_3 = "3 (Medium)",
+    SEV_3 = "3 (Normal)",
     SEV_4 = "4 (Low)"
 }
 export declare const SupportLevelDisplay: {
@@ -83,7 +81,7 @@ export declare const ITRForSLASeverity: {
             initial: string;
             ongoing: string;
         };
-        "3 (Medium)": {
+        "3 (Normal)": {
             initial: string;
             ongoing: string;
         };
@@ -101,7 +99,7 @@ export declare const ITRForSLASeverity: {
             initial: string;
             ongoing: string;
         };
-        "3 (Medium)": {
+        "3 (Normal)": {
             initial: string;
             ongoing: string;
         };
@@ -119,7 +117,7 @@ export declare const ITRForSLASeverity: {
             initial: string;
             ongoing: string;
         };
-        "3 (Medium)": {
+        "3 (Normal)": {
             initial: string;
             ongoing: string;
         };
@@ -132,13 +130,13 @@ export declare const ITRForSLASeverity: {
 export declare const SeverityDescription: {
     "1 (Urgent)": string;
     "2 (High)": string;
-    "3 (Medium)": string;
+    "3 (Normal)": string;
     "4 (Low)": string;
 };
 export declare const SeverityDescriptionDetails: {
     "1 (Urgent)": string;
     "2 (High)": string;
-    "3 (Medium)": string;
+    "3 (Normal)": string;
     "4 (Low)": string;
 };
 export declare const LargeDescriptionErrorMessage = "Cumulative case description cannot be more than {{limit}} characters";
@@ -178,77 +176,13 @@ export declare enum CaseReducerConstants {
     resetCaseNoOfCreatedCase = "resetCaseNoOfCreatedCase",
     setIsPostingRemoteRequestCommentCompleted = "setIsPostingRemoteRequestCommentCompleted",
     setIsPostingRemoteRequestCommentCompletedError = "setIsPostingRemoteRequestCommentCompletedError",
+    updateComments = "updateComments",
     setABTestVariation = "setABTestVariation"
 }
 export declare const initialCaseState: ICaseState;
-export interface ICaseDetailsState {
-    actionPlan?: string;
-    alternateId?: string;
-    accountNumberRef?: string;
-    bugzillas?: ICaseBugzilla[];
-    caseLanguage?: string;
-    caseNumber?: string;
-    caseResourceLinks?: ICaseResourceLink[];
-    caseType?: string;
-    cep?: boolean;
-    chats?: ICaseChat[];
-    comments?: ICaseComment[];
-    contactCountry?: string | null;
-    contactEmail?: string;
-    contactInfo24x7?: string;
-    contactName?: string;
-    contactPhone?: string | null;
-    suppliedPhone?: string | null;
-    contactId?: string;
-    contactSSOName?: string;
-    createdById?: string;
-    createdByName?: string;
-    createdDate?: string;
-    description?: string;
-    entitlementSla?: string;
-    environment?: string;
-    externalTrackers?: unknown[];
-    firstCaseInactivityWarningSentAt?: string;
-    fts?: boolean;
-    groupName?: string;
-    groupNumber?: string | null;
-    hostname?: string;
-    id?: string;
-    internalStatus?: string;
-    isClosed?: boolean;
-    isPrivate?: boolean;
-    isStrategicAccount?: boolean;
-    issue?: string;
-    noClusterIdReason?: string;
-    noClusterIdReasonExplanation?: string;
-    additionalCaseInformation?: string | Record<string, unknown> | null;
-    notes?: string;
-    openshiftClusterID?: string | null;
-    openshiftClusterVersion?: string;
-    ownerId?: string;
-    ownerName?: string | null;
-    periodicityOfIssue?: string;
-    phone?: string;
-    phoneAreaCodePrefixLineNumber?: string;
-    phoneCountryCode?: string;
-    product?: string;
-    parentProductId?: string;
-    referrer?: string;
-    remoteSessionTermsAcked?: boolean;
-    sbrGroups?: string[];
-    screenSessionRequested?: boolean;
-    secondCaseInactivityWarningSentAt?: string;
-    severity?: string;
-    status?: string;
-    summary?: string | null;
-    suppliedPhoneNumberVerified?: 'True' | 'False' | 'Deferred';
-    timeFramesAndUrgency?: string;
-    version?: string;
-    waitingOnCallback?: boolean;
-}
 export interface ICaseState {
     caseDetailsStrata: IApiResponseDetails<Partial<ICaseDetails>>;
-    caseDetails: ICaseDetailsState;
+    caseDetails: Partial<ICasePayload>;
     customerEscalation: boolean;
     isClosed: boolean;
     isStrategicAccount: boolean;
@@ -277,7 +211,6 @@ export interface ICaseState {
     customEmailsList: IApiResponseDetails<Partial<ICaseNotificationAddresses[]>>;
     ownersEntitlements: IApiResponseDetails<IEntitlement[]>;
     hasInvalidEntitlements: boolean;
-    isProductNotEntitled: boolean;
     hasCaseUpdateError: boolean;
     isCaseUpdating: boolean;
     caseDetailsError: IAPIError;
@@ -295,8 +228,6 @@ export interface ICaseState {
     isPostingRemoteRequestCommentCompleted?: boolean;
     isPostingRemoteRequestCommentCompletedErrorMessage?: string | undefined;
     isExistingPhoneNumber?: boolean;
-    /** True only when the user edits the case-owner phone input (not auto-prefill). */
-    hasUserUpdatedSuppliedPhone?: boolean;
     hasLoggedInUserConfirmedPhoneNumber?: 'True' | 'False' | 'Deferred' | undefined;
     shouldNotSetPhoneCountryCode?: boolean;
     ftsContactSameAsOwner?: boolean;
@@ -305,50 +236,6 @@ export interface ICaseState {
     isCveModalOpened?: boolean;
     ABTestVariation?: string;
     openShiftClusterSupportLevel?: string;
-    productServiceLevel?: IServiceLevelInfo;
-    otherServiceLevels?: IServiceLevelInfo[];
-    selectedEntitlementId?: string;
-    accountHasPremiumSla?: boolean;
-    selectedVersionId?: string;
-    /** Label Ids selected during case creation; linked via CaseLabelLink after create. */
-    selectedLabelIds?: string[];
-    /** Owner change applied locally; persisted when user selects a required case group. */
-    pendingCaseOwnerUpdate?: IPendingCaseOwnerUpdate | null;
-    /** Drives the case-edit validation banner when mandatory group selection is invalid. */
-    showMandatoryCaseGroupValidationError?: boolean;
-}
-export interface IPendingCaseOwnerUpdate {
-    contactId: string;
-    contactSSOName: string;
-    phoneCaseUpdate?: {
-        phone?: string;
-        phoneCountryCode?: string;
-        phoneAreaCodePrefixLineNumber?: string;
-    } | null;
-}
-export interface IGraphQLCasePayload {
-    ContactId?: string;
-    EntitlementId?: string;
-    Language?: string;
-    Type?: string;
-    Priority?: string;
-    Subject?: string;
-    Description?: string;
-    ImpactOnUserOrBusiness__c?: string;
-    EnvironmentInWhichItOccurs__c?: string;
-    FrequencyOfIssueOccurrence__c?: string;
-    SuppliedPhone?: string;
-    ProductId?: string;
-    Origin?: string;
-    RecordTypeId?: string;
-    AlternateCaseId__c?: string;
-    OpenshiftClusterID__c?: string;
-    OpenshiftClusterVersion__c?: string;
-    Group__c?: string;
-    X24x7__c?: boolean;
-    X24x7ContactInformation__c?: string;
-    AdditionalCaseInformation__c?: string;
-    AccessRestrictions__c?: string;
 }
 export interface ICreateCasePayloadType extends ICaseState {
 }
@@ -356,7 +243,6 @@ export type ICaseActionType = IAction<CaseReducerConstants, ICreateCasePayloadTy
 export type CaseReducerDispatchType = Dispatch<ICaseActionType>;
 export declare const ORG_ADMIN_SEND_NOTIFCATION_KBASE_LINK = "https://access.redhat.com/articles/5967811";
 export declare const NON_ORG_ADMIN_SEND_NOTIFCATION_KBASE_LINK = "https://access.redhat.com/articles/5967831";
-export declare const LANGUAGE_MAP: Record<string, string>;
 export declare const excludedCaseTypesforARH: string[];
 export declare const appSourceId_ARH = "PCM-001";
 //# sourceMappingURL=CaseConstNTypes.d.ts.map

package/lib/esm/reducers/CaseConstNTypes.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"CaseConstNTypes.d.ts","sourceRoot":"","sources":["../../../src/reducers/CaseConstNTypes.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,gBAAgB,EAAE,MAAM,0CAA0C,CAAC;AAC5E,OAAO,EAAE,YAAY,EAAE,YAAY,EAAE,WAAW,EAAE,aAAa,EAAE,MAAM,yCAAyC,CAAC;AACjH,OAAO,EAAE,UAAU,EAAE,UAAU,EAAE,MAAM,+CAA+C,CAAC;AACvF,OAAO,EAAE,YAAY,EAAE,MAAM,iDAAiD,CAAC;AAC/E,OAAO,EAAE,QAAQ,EAAE,MAAM,wCAAwC,CAAC;AAClE,OAAO,EAAE,0BAA0B,EAAE,MAAM,qCAAqC,CAAC;AACjF,OAAO,EAAE,QAAQ,EAAE,MAAM,wCAAwC,CAAC;AAClE,OAAO,EAAE,OAAO,EAAE,SAAS,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAEnF,OAAO,EAAE,QAAQ,EAAE,MAAM,OAAO,CAAC;AAEjC,OAAO,EAAE,0BAA0B,EAAE,MAAM,iCAAiC,CAAC;AAE7E,eAAO,MAAM,0BAA0B,MAAM,CAAC;AAC9C,eAAO,MAAM,0BAA0B,QAAQ,CAAC;AAEhD,eAAO,MAAM,oBAAoB,MAAM,CAAC;AAExC,eAAO,MAAM,oBAAoB,OAAO,CAAC;AAEzC,eAAO,MAAM,gCAAgC,QAAQ,CAAC;AAEtD,eAAO,MAAM,mCAAmC,MAAM,CAAC;AACvD,eAAO,MAAM,+BAA+B,MAAM,CAAC;AACnD,eAAO,MAAM,wBAAwB,QAAQ,CAAC;AAC9C,eAAO,MAAM,iCAAiC,QAAQ,CAAC;AACvD,eAAO,MAAM,qBAAqB,MAAM,CAAC;AACzC,eAAO,MAAM,uBAAuB,QAAQ,CAAC;AAC7C,eAAO,MAAM,gBAAgB,MAAM,CAAC;AACpC,eAAO,MAAM,2BAA2B,MAAM,CAAC;AAC/C,eAAO,MAAM,WAAW,KAAK,CAAC;AAC9B,eAAO,MAAM,qCAAqC,OAAO,CAAC;AAC1D,eAAO,MAAM,qCAAqC,OAAO,CAAC;AAC1D,eAAO,MAAM,iCAAiC,QAAQ,CAAC;AACvD,eAAO,MAAM,kCAAkC,QAAQ,CAAC;AACxD,eAAO,MAAM,mBAAmB,QAAQ,CAAC;AACzC,eAAO,MAAM,yBAAyB,QAAQ,CAAC;AAC/C,eAAO,MAAM,0BAA0B,OAAO,CAAC;AAC/C,eAAO,MAAM,sCAAsC,MAAM,CAAC;AAC1D,eAAO,MAAM,kDAAkD,MAAM,CAAC;AACtE,eAAO,MAAM,0BAA0B,KAAK,CAAC;AAC7C,eAAO,MAAM,qBAAqB,MAAM,CAAC;AACzC,eAAO,MAAM,yBAAyB,OAAO,CAAC;AAI9C,eAAO,MAAM,wBAAwB,QAAQ,CAAC;AAC9C,eAAO,MAAM,uCAAuC,OAAO,CAAC;AAC5D,eAAO,MAAM,8BAA8B,OAAO,CAAC;AACnD,eAAO,MAAM,qCAAqC,OAAO,CAAC;AAC1D,eAAO,MAAM,kCAAkC,MAAM,CAAC;AAEtD,eAAO,MAAM,4BAA4B,2DAA2D,CAAC;AAGrG,oBAAY,kBAAkB;IAC1B,KAAK,wEAAwE;IAC7E,oBAAoB,+CAA+C;IACnE,WAAW,4DAA4D;IACvE,kBAAkB,2FAA2F;IAC7G,SAAS,iCAAiC;CAC7C;AAED,eAAO,MAAM,eAAe,iEAAiE,CAAC;AAC9F,eAAO,MAAM,eAAe,iEAAiE,CAAC;AAC9F,eAAO,MAAM,eAAe,iEAAiE,CAAC;AAC9F,eAAO,MAAM,qBAAqB,kEAAkE,CAAC;AAErG,0BAAkB,qBAAqB;IACnC,YAAY,gBAAgB;IAC5B,QAAQ,aAAa;IACrB,OAAO,YAAY;CACtB;AACD,0BAAkB,sBAAsB;IACpC,KAAK,eAAe;IACpB,KAAK,aAAa;IAClB,KAAK,eAAe;IACpB,KAAK,YAAY;CACpB;AAGD,eAAO,MAAM,mBAAmB;;;;;;;;CAQ/B,CAAC;AAEF,eAAO,MAAM,iBAAiB;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;CAmB7B,CAAC;AAEF,eAAO,MAAM,mBAAmB;;;;;CAK/B,CAAC;AAEF,eAAO,MAAM,0BAA0B;;;;;CAStC,CAAC;AAEF,eAAO,MAAM,4BAA4B,yEAAyE,CAAC;AAEnH,oBAAY,oBAAoB;IAC5B,iBAAiB,sBAAsB;IACvC,gBAAgB,qBAAqB;IACrC,WAAW,gBAAgB;IAC3B,cAAc,mBAAmB;IACjC,+BAA+B,oCAAoC;IACnE,cAAc,mBAAmB;IACjC,oBAAoB,yBAAyB;IAC7C,sBAAsB,2BAA2B;IACjD,uBAAuB,4BAA4B;IACnD,uBAAuB,4BAA4B;IACnD,mBAAmB,wBAAwB;IAC3C,wBAAwB,6BAA6B;IACrD,eAAe,oBAAoB;IACnC,oBAAoB,yBAAyB;IAC7C,sBAAsB,2BAA2B;IACjD,wBAAwB,6BAA6B;IACrD,yBAAyB,8BAA8B;IACvD,iBAAiB,sBAAsB;IACvC,wBAAwB,6BAA6B;IACrD,mBAAmB,wBAAwB;IAC3C,kBAAkB,uBAAuB;IACzC,8BAA8B,mCAAmC;IACjE,kBAAkB,uBAAuB;IACzC,6BAA6B,kCAAkC;IAC/D,kCAAkC,uCAAuC;IACzE,gCAAgC,qCAAqC;IACrE,sBAAsB,2BAA2B;IACjD,yBAAyB,8BAA8B;IACvD,cAAc,mBAAmB;IACjC,eAAe,oBAAoB;IACnC,iBAAiB,sBAAsB;IACvC,0BAA0B,+BAA+B;IACzD,wBAAwB,6BAA6B;IACrD,yCAAyC,8CAA8C;IACvF,8CAA8C,mDAAmD;IACjG,cAAc,mBAAmB;IACjC,kBAAkB,uBAAuB;CAC5C;AAED,eAAO,MAAM,gBAAgB,EAAE,UAqG9B,CAAC;AAEF,MAAM,WAAW,UAAU;IACvB,iBAAiB,EAAE,mBAAmB,CAAC,OAAO,CAAC,YAAY,CAAC,CAAC,CAAC;IAC9D,WAAW,EAAE,OAAO,CAAC,YAAY,CAAC,CAAC;IACnC,kBAAkB,EAAE,OAAO,CAAC;IAC5B,QAAQ,EAAE,OAAO,CAAC;IAClB,kBAAkB,EAAE,OAAO,CAAC;IAC5B,aAAa,EAAE,aAAa,EAAE,CAAC;IAC/B,4BAA4B,EAAE,QAAQ,EAAE,CAAC;IACzC,gBAAgB,EAAE,OAAO,CAAC;IAC1B,eAAe,EAAE,OAAO,CAAC;IACzB,eAAe,EAAE,OAAO,CAAC;IACzB,cAAc,EAAE,OAAO,CAAC;IACxB,iBAAiB,EAAE,OAAO,CAAC;IAC3B,wBAAwB,EAAE,MAAM,GAAG,GAAG,CAAC,OAAO,CAAC;IAC/C,qBAAqB,CAAC,EAAE,MAAM,GAAG,MAAM,CAAC;IACxC,oBAAoB,EAAE,OAAO,CAAC;IAC9B,uBAAuB,EAAE,OAAO,CAAC;IACjC,yBAAyB,EAAE,OAAO,CAAC;IACnC,uBAAuB,EAAE,OAAO,CAAC;IACjC,aAAa,EAAE,OAAO,CAAC;IACvB,UAAU,EAAE,WAAW,CAAC;IACxB,YAAY,EAAE,OAAO,CAAC;IACtB,iBAAiB,EAAE,OAAO,CAAC;IAC3B,wBAAwB,EAAE,MAAM,GAAG,SAAS,CAAC;IAC7C,sBAAsB,EAAE,mBAAmB,CAAC,OAAO,CAAC,QAAQ,CAAC,CAAC,CAAC;IAC/D,aAAa,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAC7C,gBAAgB,EAAE,mBAAmB,CAAC,UAAU,EAAE,CAAC,CAAC;IACpD,sBAAsB,EAAE,mBAAmB,CAAC,UAAU,EAAE,CAAC,CAAC;IAC1D,gBAAgB,EAAE,mBAAmB,CAAC,OAAO,CAAC,0BAA0B,EAAE,CAAC,CAAC,CAAC;IAC7E,kBAAkB,EAAE,mBAAmB,CAAC,YAAY,EAAE,CAAC,CAAC;IACxD,sBAAsB,EAAE,OAAO,CAAC;IAChC,kBAAkB,EAAE,OAAO,CAAC;IAC5B,cAAc,EAAE,OAAO,CAAC;IACxB,gBAAgB,EAAE,SAAS,CAAC;IAC5B,0BAA0B,EAAE,OAAO,CAAC;IACpC,qBAAqB,EAAE,OAAO,CAAC;IAC/B,oCAAoC,EAAE,OAAO,CAAC;IAC9C,sCAAsC,EAAE,OAAO,CAAC;IAChD,eAAe,EAAE,mBAAmB,CAAC,gBAAgB,EAAE,CAAC,CAAC;IACzD,aAAa,CAAC,EAAE,MAAM,CAAC;IACvB,0BAA0B,EAAE,OAAO,CAAC;IACpC,oBAAoB,CAAC,EAAE,MAAM,CAAC;IAC9B,mBAAmB,EAAE,OAAO,CAAC;IAC7B,8BAA8B,CAAC,EAAE,OAAO,CAAC;IACzC,mBAAmB,CAAC,EAAE,MAAM,CAAC;IAC7B,sCAAsC,CAAC,EAAE,OAAO,CAAC;IACjD,kDAAkD,CAAC,EAAE,MAAM,GAAG,SAAS,CAAC;IACxE,qBAAqB,CAAC,EAAE,OAAO,CAAC;IAChC,mCAAmC,CAAC,EAAE,MAAM,GAAG,OAAO,GAAG,UAAU,GAAG,SAAS,CAAC;IAChF,4BAA4B,CAAC,EAAE,OAAO,CAAC;IACvC,qBAAqB,CAAC,EAAE,OAAO,CAAC;IAChC,mBAAmB,CAAC,EAAE,OAAO,CAAC;IAC9B,yBAAyB,CAAC,EAAE,0BAA0B,EAAE,CAAC;IACzD,gBAAgB,CAAC,EAAE,OAAO,CAA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package/lib/esm/reducers/CaseConstNTypes.js

@@ -11,20 +11,6 @@ export const MODIFIED_DESCRIPTION_LENGTH_LIMIT = 32000; //used to be 31000 to ac
 export const HOSTNAME_LENGTH_LIMIT = 255;
 export const CONTACT_INFO_24X7_LIMIT = 32768;
 export const CLUSTER_ID_LIMIT = 255;
-export const CLUSTER_ID_ENABLED_PRODUCTS = [
-    'Azure Red Hat OpenShift',
-    'OpenShift API for Data Protection',
-    'OpenShift Container Platform',
-    'OpenShift Dedicated',
-    'Red Hat Advanced Cluster Security for Kubernetes',
-    'Red Hat OpenShift API Management',
-    'Red Hat OpenShift Data Foundation',
-    'Red Hat OpenShift Dev Spaces',
-    'Red Hat OpenShift Serverless',
-    'Red Hat OpenShift Service Mesh',
-    'Red Hat OpenShift Service on AWS',
-    'Red Hat OpenShift Service on AWS Hosted Control Planes',
-];
 export const CASE_REFERENCE_NUMBER_LIMIT = 100;
 export const PHONE_LIMIT = 23;
 export const SESSION_NOTIFIED_USERS_INTERNAL_LIMIT = 1024;
@@ -74,33 +60,33 @@ export const ITRForSLASeverity = {
     ["selfSupport" /* SupportLevelsInternal.SELF_SUPPORT */]: {
         ["1 (Urgent)" /* SeverityLevelsInternal.SEV_1 */]: { initial: '', ongoing: '' },
         ["2 (High)" /* SeverityLevelsInternal.SEV_2 */]: { initial: '', ongoing: '' },
-        ["3 (Medium)" /* SeverityLevelsInternal.SEV_3 */]: { initial: '', ongoing: '' },
+        ["3 (Normal)" /* SeverityLevelsInternal.SEV_3 */]: { initial: '', ongoing: '' },
         ["4 (Low)" /* SeverityLevelsInternal.SEV_4 */]: { initial: '', ongoing: '' },
     },
     ["standard" /* SupportLevelsInternal.STANDARD */]: {
         ["1 (Urgent)" /* SeverityLevelsInternal.SEV_1 */]: { initial: '1 business hour', ongoing: '1 business hour' },
         ["2 (High)" /* SeverityLevelsInternal.SEV_2 */]: { initial: '4 business hours', ongoing: '4 business hours' },
-        ["3 (Medium)" /* SeverityLevelsInternal.SEV_3 */]: { initial: '1 business day', ongoing: '1 business day' },
+        ["3 (Normal)" /* SeverityLevelsInternal.SEV_3 */]: { initial: '1 business day', ongoing: '1 business day' },
         ["4 (Low)" /* SeverityLevelsInternal.SEV_4 */]: { initial: '2 business days', ongoing: '2 business days' },
     },
     ["premium" /* SupportLevelsInternal.PREMIUM */]: {
         ["1 (Urgent)" /* SeverityLevelsInternal.SEV_1 */]: { initial: '1 hour', ongoing: '1 hour or as agreed' },
         ["2 (High)" /* SeverityLevelsInternal.SEV_2 */]: { initial: '2 hours', ongoing: '4 hours or as agreed' },
-        ["3 (Medium)" /* SeverityLevelsInternal.SEV_3 */]: { initial: '4 business hours', ongoing: '8 business hours or as agreed' },
+        ["3 (Normal)" /* SeverityLevelsInternal.SEV_3 */]: { initial: '4 business hours', ongoing: '8 business hours or as agreed' },
         ["4 (Low)" /* SeverityLevelsInternal.SEV_4 */]: { initial: '8 business hours', ongoing: '2 business days or as agreed' },
     },
 };
 export const SeverityDescription = {
     ["1 (Urgent)" /* SeverityLevelsInternal.SEV_1 */]: 'Severe impact to critical systems',
     ["2 (High)" /* SeverityLevelsInternal.SEV_2 */]: 'Critical systems have been significantly degraded',
-    ["3 (Medium)" /* SeverityLevelsInternal.SEV_3 */]: 'Partial, non-critical loss of usage',
+    ["3 (Normal)" /* SeverityLevelsInternal.SEV_3 */]: 'Partial, non-critical loss of usage',
     ["4 (Low)" /* SeverityLevelsInternal.SEV_4 */]: 'A non-urgent query regarding a Red Hat Product or service.',
 };
 //updated description details
 export const SeverityDescriptionDetails = {
     ["1 (Urgent)" /* SeverityLevelsInternal.SEV_1 */]: 'An issue with a Red Hat Product or Service that is<strong> actively causing serious interruptions to your business critical operations.</strong> This is an issue requiring immediate attention as there is a significant risk to your business.',
     ["2 (High)" /* SeverityLevelsInternal.SEV_2 */]: 'An issue with a Red Hat Product or Service that is <strong> partially functional </strong>(such as degradation of a service but the service is still available) and actively impacting your business operations. This is an issue on a business critical system requiring accelerated attention.',
-    ["3 (Medium)" /* SeverityLevelsInternal.SEV_3 */]: 'An issue with a Red Hat Product or Service that is <strong> currently functioning as expected </strong> but you either (1) recently experienced a degradation that you are monitoring or seeking a root cause for or (2) you are seeing indicators of a potential loss of functionality to a business critical system.',
+    ["3 (Normal)" /* SeverityLevelsInternal.SEV_3 */]: 'An issue with a Red Hat Product or Service that is <strong> currently functioning as expected </strong> but you either (1) recently experienced a degradation that you are monitoring or seeking a root cause for or (2) you are seeing indicators of a potential loss of functionality to a business critical system.',
     ["4 (Low)" /* SeverityLevelsInternal.SEV_4 */]: 'Typically, a query that does not involve any interruption to your business critical operations. ',
 };
 export const LargeDescriptionErrorMessage = 'Cumulative case description cannot be more than {{limit}} characters';
@@ -141,6 +127,7 @@ export var CaseReducerConstants;
     CaseReducerConstants["resetCaseNoOfCreatedCase"] = "resetCaseNoOfCreatedCase";
     CaseReducerConstants["setIsPostingRemoteRequestCommentCompleted"] = "setIsPostingRemoteRequestCommentCompleted";
     CaseReducerConstants["setIsPostingRemoteRequestCommentCompletedError"] = "setIsPostingRemoteRequestCommentCompletedError";
+    CaseReducerConstants["updateComments"] = "updateComments";
     CaseReducerConstants["setABTestVariation"] = "setABTestVariation";
 })(CaseReducerConstants || (CaseReducerConstants = {}));
 export const initialCaseState = {
@@ -164,7 +151,7 @@ export const initialCaseState = {
         environment: '',
         periodicityOfIssue: '',
         timeFramesAndUrgency: '',
-        groupNumber: null,
+        groupNumber: '-1',
         entitlementSla: '',
         accountNumberRef: '',
         fts: undefined,
@@ -220,7 +207,6 @@ export const initialCaseState = {
     selectedCaseGroupUsers: getApiResourceObject([]),
     customEmailsList: getApiResourceObject([]),
     hasInvalidEntitlements: false,
-    isProductNotEntitled: false,
     hasCaseUpdateError: false,
     isCaseUpdating: false,
     caseDetailsError: null,
@@ -238,7 +224,6 @@ export const initialCaseState = {
     isPostingRemoteRequestCommentCompleted: false,
     isPostingRemoteRequestCommentCompletedErrorMessage: '',
     isExistingPhoneNumber: false,
-    hasUserUpdatedSuppliedPhone: false,
     hasLoggedInUserConfirmedPhoneNumber: 'False',
     shouldNotSetPhoneCountryCode: false,
     ftsContactSameAsOwner: false,
@@ -246,17 +231,8 @@ export const initialCaseState = {
     cveWorkflowRecommendation: [],
     isCveModalOpened: true,
     ABTestVariation: 'B',
-    productServiceLevel: undefined,
-    otherServiceLevels: [],
-    selectedEntitlementId: undefined,
-    accountHasPremiumSla: false,
-    selectedVersionId: undefined,
-    selectedLabelIds: [],
-    pendingCaseOwnerUpdate: null,
-    showMandatoryCaseGroupValidationError: false,
 };
 export const ORG_ADMIN_SEND_NOTIFCATION_KBASE_LINK = 'https://access.redhat.com/articles/5967811';
 export const NON_ORG_ADMIN_SEND_NOTIFCATION_KBASE_LINK = 'https://access.redhat.com/articles/5967831';
-export const LANGUAGE_MAP = { en: 'en_US', zh: 'zh_CN', pt: 'pt_BR' };
 export const excludedCaseTypesforARH = ['Feature / Enhancement Request'];
 export const appSourceId_ARH = 'PCM-001';

package/lib/esm/reducers/CaseDetailsPageReducer.d.ts

@@ -1,8 +1,8 @@
+import { IExternalTrackerUpdate } from '@cee-eng/hydrajs/@types/api/public/case';
 import { ICommentFeedback } from '@cee-eng/hydrajs/@types/api/public/commentFeedback';
 import { IAttachment } from '@cee-eng/hydrajs/@types/models/attachment';
 import { ICaseEscalation } from '@cee-eng/hydrajs/@types/models/escalation';
 import { IAction, IApiResponseDetails } from '@rh-support/types/shared';
-import { ApolloQueryClient } from '@rh-support/utils';
 type IActionType = IAction<CaseDetailsConstants, ICaseViewState>;
 export type CaseDetailsReducerDispatchType = (value: IActionType) => void;
 export declare enum CaseDetailsConstants {
@@ -11,16 +11,14 @@ export declare enum CaseDetailsConstants {
 export interface ICaseViewState {
     caseFeedbacksHydra: IApiResponseDetails<Partial<ICommentFeedback[]>>;
     caseAttachmentHydra: IApiResponseDetails<Partial<IAttachment[]>>;
-    caseExternalTrackersUpdate: IApiResponseDetails<Partial<unknown[]>>;
+    caseExternalTrackersUpdate: IApiResponseDetails<Partial<IExternalTrackerUpdate[]>>;
     caseEscalations: IApiResponseDetails<ICaseEscalation[]>;
 }
 export declare const initialCaseDetailsPageState: ICaseViewState;
 export declare const caseDetailsPageReducer: (state: ICaseViewState, action: IActionType) => any;
-export declare const fetchAttachments: (dispatch: CaseDetailsReducerDispatchType, caseNumber: string, apolloClient: ApolloQueryClient, caseSalesforceId?: string, includeSecureSupport?: boolean) => Promise<void>;
+export declare const fetchAttachments: (dispatch: CaseDetailsReducerDispatchType, caseNumber: string, isSecureSupport: boolean) => Promise<void>;
 export declare const fetchFeedbacks: (dispatch: CaseDetailsReducerDispatchType, caseNumber: string) => Promise<void>;
-export declare const fetchExternalTrackers: (_dispatch: CaseDetailsReducerDispatchType, _caseNumber: string) => Promise<void>;
-export declare const fetchCaseEscalations: (dispatch: CaseDetailsReducerDispatchType, parentId: string, apolloClient: {
-    query: (options: any) => Promise<any>;
-}, setLoading?: boolean, includeSecureSupport?: boolean) => Promise<void>;
+export declare const fetchExternalTrackers: (dispatch: CaseDetailsReducerDispatchType, caseNumber: string) => Promise<void>;
+export declare const fetchCaseEscalations: (dispatch: CaseDetailsReducerDispatchType, caseNumber: string, accountNumber: string, setLoading?: boolean) => Promise<void>;
 export {};
 //# sourceMappingURL=CaseDetailsPageReducer.d.ts.map

package/lib/esm/reducers/CaseDetailsPageReducer.d.ts.map

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package/lib/esm/reducers/CaseDetailsPageReducer.js

@@ -7,9 +7,9 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
-import { publicApi } from '@cee-eng/hydrajs';
-import { buildAccessRestrictionExclusionFilter, fetchCaseAttachmentsViaGraphQL, fetchCaseDetailsByCaseNumber, getApiResourceObject, } from '@rh-support/utils';
-import { GET_ESCALATION_DETAILS } from '../graphql';
+import { escalations, kase, publicApi } from '@cee-eng/hydrajs';
+import { getApiResourceObject } from '@rh-support/utils';
+import without from 'lodash/without';
 export var CaseDetailsConstants;
 (function (CaseDetailsConstants) {
     CaseDetailsConstants["updateState"] = "updateState";
@@ -17,8 +17,6 @@ export var CaseDetailsConstants;
 export const initialCaseDetailsPageState = {
     caseFeedbacksHydra: getApiResourceObject([]),
     caseAttachmentHydra: getApiResourceObject([]),
-    // TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
-    // caseExternalTrackersUpdate: getApiResourceObject([]),
     caseExternalTrackersUpdate: getApiResourceObject([]),
     caseEscalations: getApiResourceObject([]),
 };
@@ -32,21 +30,13 @@ export const caseDetailsPageReducer = (state, action) => {
         }
     }
 };
-export const fetchAttachments = (dispatch_1, caseNumber_1, apolloClient_1, caseSalesforceId_1, ...args_1) => __awaiter(void 0, [dispatch_1, caseNumber_1, apolloClient_1, caseSalesforceId_1, ...args_1], void 0, function* (dispatch, caseNumber, apolloClient, caseSalesforceId, includeSecureSupport = false) {
+export const fetchAttachments = (dispatch, caseNumber, isSecureSupport) => __awaiter(void 0, void 0, void 0, function* () {
     try {
         dispatch({
             type: CaseDetailsConstants.updateState,
             payload: { caseAttachmentHydra: getApiResourceObject([], true) },
         });
-        let resolvedCaseSalesforceId = caseSalesforceId;
-        if (!resolvedCaseSalesforceId) {
-            const caseDetails = yield fetchCaseDetailsByCaseNumber(apolloClient, caseNumber, includeSecureSupport);
-            resolvedCaseSalesforceId = caseDetails === null || caseDetails === void 0 ? void 0 : caseDetails.id;
-        }
-        if (!resolvedCaseSalesforceId) {
-            throw new Error('Missing Salesforce case id');
-        }
-        const allAttachments = yield fetchCaseAttachmentsViaGraphQL(apolloClient, caseNumber, resolvedCaseSalesforceId);
+        const allAttachments = yield kase.getAttachments(caseNumber, false, isSecureSupport);
         dispatch({
             type: CaseDetailsConstants.updateState,
             payload: { caseAttachmentHydra: getApiResourceObject(allAttachments) },
@@ -79,56 +69,34 @@ export const fetchFeedbacks = (dispatch, caseNumber) => __awaiter(void 0, void 0
         });
     }
 });
-// TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
-// export const fetchExternalTrackers = async (dispatch: CaseDetailsReducerDispatchType, caseNumber: string) => {
-//     try {
-//         dispatch({
-//             type: CaseDetailsConstants.updateState,
-//             payload: { caseExternalTrackersUpdate: getApiResourceObject([], true) },
-//         });
-//         const caseExtUpdates = await publicApi.kase.getExternalUpdates(caseNumber);
-//
-//         dispatch({
-//             type: CaseDetailsConstants.updateState,
-//             payload: { caseExternalTrackersUpdate: getApiResourceObject(caseExtUpdates) },
-//         });
-//     } catch (e) {
-//         dispatch({
-//             type: CaseDetailsConstants.updateState,
-//             payload: { caseExternalTrackersUpdate: getApiResourceObject([], false, true, e.message) },
-//         });
-//     }
-// };
-export const fetchExternalTrackers = (_dispatch, _caseNumber) => __awaiter(void 0, void 0, void 0, function* () {
-    // no-op stub until External Trackers has a functioning GraphQL endpoint
+export const fetchExternalTrackers = (dispatch, caseNumber) => __awaiter(void 0, void 0, void 0, function* () {
+    try {
+        dispatch({
+            type: CaseDetailsConstants.updateState,
+            payload: { caseExternalTrackersUpdate: getApiResourceObject([], true) },
+        });
+        const caseExtUpdates = yield publicApi.kase.getExternalUpdates(caseNumber);
+        dispatch({
+            type: CaseDetailsConstants.updateState,
+            payload: { caseExternalTrackersUpdate: getApiResourceObject(caseExtUpdates) },
+        });
+    }
+    catch (e) {
+        dispatch({
+            type: CaseDetailsConstants.updateState,
+            payload: { caseExternalTrackersUpdate: getApiResourceObject([], false, true, e.message) },
+        });
+    }
 });
-export const fetchCaseEscalations = (dispatch_1, parentId_1, apolloClient_1, ...args_1) => __awaiter(void 0, [dispatch_1, parentId_1, apolloClient_1, ...args_1], void 0, function* (dispatch, parentId, apolloClient, setLoading = true, includeSecureSupport = false) {
-    var _a, _b, _c, _d;
+export const fetchCaseEscalations = (dispatch_1, caseNumber_1, accountNumber_1, ...args_1) => __awaiter(void 0, [dispatch_1, caseNumber_1, accountNumber_1, ...args_1], void 0, function* (dispatch, caseNumber, accountNumber, setLoading = true) {
     try {
         setLoading &&
             dispatch({
                 type: CaseDetailsConstants.updateState,
                 payload: { caseEscalations: getApiResourceObject([], setLoading) },
             });
-        const { data } = yield apolloClient.query({
-            query: GET_ESCALATION_DETAILS,
-            variables: {
-                where: {
-                    and: [{ ParentId: { eq: parentId } }, buildAccessRestrictionExclusionFilter(includeSecureSupport)],
-                },
-            },
-        });
-        const edges = (_d = (_c = (_b = (_a = data === null || data === void 0 ? void 0 : data.redhat_support_uiapi) === null || _a === void 0 ? void 0 : _a.query) === null || _b === void 0 ? void 0 : _b.RedHatSupportCase) === null || _c === void 0 ? void 0 : _c.edges) !== null && _d !== void 0 ? _d : [];
-        const caseEscalations = edges.map(({ node }) => {
-            var _a, _b, _c, _d, _e, _f, _g, _h, _j;
-            return ({
-                name: (_b = (_a = node.CaseNumber__c) === null || _a === void 0 ? void 0 : _a.value) !== null && _b !== void 0 ? _b : '',
-                subject: (_d = (_c = node.Subject) === null || _c === void 0 ? void 0 : _c.value) !== null && _d !== void 0 ? _d : '',
-                status: (_f = (_e = node.Status) === null || _e === void 0 ? void 0 : _e.value) !== null && _f !== void 0 ? _f : '',
-                owner: (_j = (_h = (_g = node.Owner) === null || _g === void 0 ? void 0 : _g.Name) === null || _h === void 0 ? void 0 : _h.value) !== null && _j !== void 0 ? _j : '',
-                escalationSource: 'RME Escalation',
-            });
-        });
+        const res = yield escalations.getEscalations({ caseNumber, accountNumber });
+        const caseEscalations = without((res || []).filter((item) => item.escalationSource === 'RME Escalation'), null, undefined);
         dispatch({
             type: CaseDetailsConstants.updateState,
             payload: { caseEscalations: getApiResourceObject(caseEscalations, false) },

package/lib/esm/reducers/CaseDiscussionTabReducer.d.ts

@@ -1,15 +1,16 @@
-import { ICaseChat, ICaseComment } from '@cee-eng/hydrajs/@types/api/public/case';
+import { ICaseChat, ICaseComment, IExternalTrackerUpdate } from '@cee-eng/hydrajs/@types/api/public/case';
 import { ICommentFeedback } from '@cee-eng/hydrajs/@types/api/public/commentFeedback';
 import { IAttachment } from '@cee-eng/hydrajs/@types/models/attachment';
 import { IAction } from '@rh-support/types/shared';
-import { ApolloQueryClient } from '@rh-support/utils';
+import { CaseReducerDispatchType } from './CaseConstNTypes';
 type IActionType = IAction<DiscussionsConstants, IDiscussionState>;
 export type DiscussionsReducerDispatchType = (value: IActionType) => void;
 export interface IDiscussion {
-    item: Partial<ICaseComment | IAttachment | ICaseChat>;
+    item: Partial<ICaseComment | IAttachment | ICaseChat | IExternalTrackerUpdate>;
     last_modified_date: string;
     discussionType: string;
     feedback?: number;
+    feedbackReason?: string;
 }
 export declare enum DiscussionType {
     COMMENT = "comment",
@@ -34,10 +35,9 @@ export declare const initDiscussionFiltersListState: IFilter[];
 export interface IDiscussionState {
     sort: ISort;
     allDiscussions: IDiscussion[];
+    replyCommentText: string;
+    replyCommentCreator: string;
     discussionFiltersListState: IFilter[];
-    replyingToAuthor: string | null;
-    replyingToCommentId: string | null;
-    replyingToTimestamp: string | null;
 }
 export declare const initialDiscussionState: IDiscussionState;
 export declare enum DiscussionsConstants {
@@ -45,13 +45,14 @@ export declare enum DiscussionsConstants {
 }
 export declare const discussionReducer: (state: IDiscussionState, action: IActionType) => IDiscussionState;
 export declare const setSort: (dispatch: DiscussionsReducerDispatchType, sort: ISort, allDiscussions: IDiscussion[]) => void;
-export declare const setReplyingTo: (dispatch: DiscussionsReducerDispatchType, author: string, commentId: string, timestamp: string) => void;
-export declare const clearReplyingTo: (dispatch: DiscussionsReducerDispatchType) => void;
 export declare const setFilter: (dispatch: DiscussionsReducerDispatchType, selected: string[], discussionFiltersListState: IFilter[]) => void;
-export declare const setDiscussions: (dispatch: DiscussionsReducerDispatchType, comments: ICaseComment[], chats: ICaseChat[], attachments: IAttachment[], feedbacks: ICommentFeedback[], trackerUpdates: Partial<unknown[]>, discussionFiltersListState: IFilter[], canSeeExternalTracker: boolean, canSeeChat: boolean, canSeeAttachments: boolean) => void;
+export declare const setDiscussions: (dispatch: DiscussionsReducerDispatchType, comments: ICaseComment[], chats: ICaseChat[], attachments: IAttachment[], feedbacks: ICommentFeedback[], trackerUpdates: Partial<IExternalTrackerUpdate[]>, discussionFiltersListState: IFilter[], canSeeExternalTracker: boolean, canSeeChat: boolean, canSeeAttachments: boolean) => void;
 export declare const updateAttacmentsAfterRemoval: (dispatch: DiscussionsReducerDispatchType, uuid_removed: string, allDiscussions: IDiscussion[], discussionFiltersListState: IFilter[]) => void;
-export declare const updateCommentStateFeedback: (dispatch: DiscussionsReducerDispatchType, comment_id: string, newFeedback: any, allDiscussions: IDiscussion[]) => Promise<void>;
+export declare const updateCommentStateFeedback: (dispatch: DiscussionsReducerDispatchType, comment_id: string, newFeedback: any, allDiscussions: IDiscussion[], feedbackReason?: string) => Promise<void>;
 export declare const updateAttachment: (dispatch: DiscussionsReducerDispatchType, uuid: string, newAttachment: any, allDiscussions: IDiscussion[]) => void;
-export declare const updateDiscussionStateAttachments: (dispatch: DiscussionsReducerDispatchType, caseNumber: string, allDiscussions: IDiscussion[], sort: ISort, discussionFiltersListState: IFilter[], dispatchCaseDetailsHydraAttachments: any, apolloClient: ApolloQueryClient, caseSalesforceId?: string, includeSecureSupport?: boolean) => Promise<void>;
+export declare const updateDiscussionStateComments: (dispatch: DiscussionsReducerDispatchType, caseDispatch: CaseReducerDispatchType, caseNumber: string, allDiscussions: IDiscussion[], sort: ISort, feedbacks: ICommentFeedback[], discussionFiltersListState: IFilter[]) => Promise<void>;
+export declare const updateDiscussionStateAttachments: (dispatch: DiscussionsReducerDispatchType, caseNumber: string, allDiscussions: IDiscussion[], sort: ISort, isSecureSupport: boolean, discussionFiltersListState: IFilter[], dispatchCaseDetailsHydraAttachments: any) => Promise<void>;
+export declare const setCommentText: (dispatch: DiscussionsReducerDispatchType, replyCommentText: string, replyCommentCreator: string) => void;
+export declare const clearReplyComment: (dispatch: DiscussionsReducerDispatchType) => void;
 export {};
 //# sourceMappingURL=CaseDiscussionTabReducer.d.ts.map

package/lib/esm/reducers/CaseDiscussionTabReducer.d.ts.map

@@ -1 +1 @@
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