@rh-support/troubleshoot 2.6.340 → 2.6.349

package/lib/esm/utils/caseHistoryUtils.js

@@ -1,165 +0,0 @@
-/**
- * Maps Salesforce field identifiers to human-readable display names.
- *
- * Contains two distinct key categories:
- * - Real SF API field names (e.g. `ContactId`, `RH_Product__c`, `FolderId__c`)
- * - Synthetic lifecycle pseudo-fields produced by the SF History API (e.g. `created`,
- *   `closed`, `ownerAssignment`). These are not custom Salesforce fields — they represent
- *   case lifecycle events that appear as history entries with no OldValue/NewValue.
- */
-export const FIELD_NAME_DISPLAY_MAP = {
-    created: 'Case Created',
-    closed: 'Case Closed',
-    ownerAssignment: 'Owner',
-    ownerAccepted: 'Owner',
-    ownerEscalated: 'Owner',
-    external: 'Visibility',
-    ContactId: 'Contact',
-    RH_Product__c: 'Product',
-    RH_Version__c: 'Version',
-    EntitlementId: 'Entitlement',
-    AccountId: 'Account',
-    OwnerId: 'Owner',
-    BusinessHoursId: 'Business Hours',
-    FolderId__c: 'Case Group',
-    Status: 'Status',
-    Customer_Escalation__c: 'Customer Escalation',
-    SlaStartDate: 'SLA Start Date',
-    Case_Language__c: 'Case Language',
-    SBR_Group__c: 'SBR Group',
-};
-export function getFieldDisplayName(fieldName) {
-    if (fieldName in FIELD_NAME_DISPLAY_MAP) {
-        return FIELD_NAME_DISPLAY_MAP[fieldName];
-    }
-    return undefined;
-}
-// Salesforce object IDs are strictly 15 (case-sensitive) or 18 (case-insensitive)
-// alphanumeric characters. Strings of 16–17 chars are intentionally excluded.
-const SFDC_ID_REGEX = /^[a-zA-Z0-9]{15}$|^[a-zA-Z0-9]{18}$/;
-export function isSfdcId(value) {
-    return SFDC_ID_REGEX.test(value);
-}
-/**
- * Extracts a string representation from a polymorphic SF value union.
- *
- * Property names (`stringValue`, `booleanValue`, etc.) correspond to GraphQL
- * inline-fragment aliases defined in the `GET_CASE_HISTORY` query. Changing those
- * aliases without updating this function will silently break value extraction.
- *
- * The check order is safe because the union discriminants are mutually exclusive.
- * Note: empty string `''` is a valid return value (distinct from `null`).
- */
-export function extractStringValue(val) {
-    if (!val)
-        return null;
-    if ('stringValue' in val)
-        return val.stringValue;
-    if ('booleanValue' in val)
-        return String(val.booleanValue);
-    if ('doubleValue' in val)
-        return String(val.doubleValue);
-    if ('dateTimeValue' in val)
-        return val.dateTimeValue;
-    return null;
-}
-/**
- * Lifecycle pseudo-field names from the SF History API mapped to human-readable action
- * sentences. Fields not listed here fall back to using the raw `fieldName` as output text
- * in {@link normalizeNodeToHistoryItem}.
- */
-export const SPECIAL_FIELD_ACTIONS = {
-    created: 'created the case',
-    closed: 'closed the case',
-    ownerAssignment: 'changed the case owner',
-    ownerAccepted: 'accepted ownership of the case',
-    ownerEscalated: 'escalated the case owner',
-    external: 'made the case visible to customers',
-};
-export const DEFAULT_AVATAR_SRC = 'https://www.patternfly.org/images/668560cd.svg';
-const INTERNAL_USER_TYPE = 'Standard';
-/**
- * Only SF `UserType === 'Standard'` is treated as an internal (Red Hat) user.
- * All other types — including `null`, `undefined`, and unknown portal types — default
- * to customer. This conservative default ensures external users are never accidentally
- * styled as internal.
- */
-export function deriveIsCustomer(userType) {
-    if (userType === INTERNAL_USER_TYPE)
-        return false;
-    return true;
-}
-/**
- * Filters out history entries whose values are raw Salesforce IDs that cannot be
- * decoded into human-readable display strings.
- *
- * Filtering rules:
- * - Both values null → **keep** (lifecycle action events carry no values)
- * - `newValue` is an SFDC ID and `oldValue` is null or also an ID → **drop**
- *   (unresolvable reference change with no readable side)
- * - `oldValue` is an SFDC ID and `newValue` is null → **drop**
- *   (ID removal with no display name)
- * - At least one side is a human-readable string → **keep**
- */
-export function filterSfdcIdEntries(edges) {
-    return edges
-        .map((edge) => edge.node)
-        .filter((node) => {
-        const newVal = extractStringValue(node.NewValue);
-        const oldVal = extractStringValue(node.OldValue);
-        if (!newVal && !oldVal)
-            return true;
-        const hasIdNewVal = newVal && isSfdcId(newVal);
-        const hasIdOldVal = oldVal && isSfdcId(oldVal);
-        if (hasIdNewVal && (!oldVal || hasIdOldVal))
-            return false;
-        if (hasIdOldVal && !newVal)
-            return false;
-        return true;
-    });
-}
-/**
- * Converts a raw SF history node into a normalized `ICaseHistoryItem`.
- *
- * Classifies each entry as either:
- * - **Action** (`!oldValue && !newValue`): lifecycle events like "created", "closed".
- *   `outputText` is set here from {@link SPECIAL_FIELD_ACTIONS}, or falls back to the
- *   raw `fieldName` for unknown actions.
- * - **Change**: field-value mutations. `outputText` is left empty because the Timeline
- *   layer formats change text via `applyReplacements` / `handleFieldChange`.
- *
- * Display name fallback chain: `FIELD_NAME_DISPLAY_MAP` → SF `label` → SF
- * `displayValue` → raw `fieldName`.
- */
-export function normalizeNodeToHistoryItem(node) {
-    var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l, _m, _o, _p;
-    const fieldName = node.RedHatSupportField.value;
-    const oldValue = extractStringValue(node.OldValue);
-    const newValue = extractStringValue(node.NewValue);
-    const isAction = !oldValue && !newValue;
-    let outputText = '';
-    if (isAction) {
-        if (fieldName in SPECIAL_FIELD_ACTIONS) {
-            outputText = SPECIAL_FIELD_ACTIONS[fieldName];
-        }
-        else {
-            outputText = fieldName;
-        }
-    }
-    return {
-        id: node.Id,
-        fieldName,
-        displayName: (_c = (_b = (_a = getFieldDisplayName(fieldName)) !== null && _a !== void 0 ? _a : node.RedHatSupportField.label) !== null && _b !== void 0 ? _b : node.RedHatSupportField.displayValue) !== null && _c !== void 0 ? _c : fieldName,
-        label: (_f = (_e = (_d = getFieldDisplayName(fieldName)) !== null && _d !== void 0 ? _d : node.RedHatSupportField.label) !== null && _e !== void 0 ? _e : node.RedHatSupportField.displayValue) !== null && _f !== void 0 ? _f : fieldName,
-        oldValue,
-        newValue,
-        createdDate: node.CreatedDate.value,
-        createdByUserName: (_j = (_h = (_g = node.CreatedBy) === null || _g === void 0 ? void 0 : _g.Name) === null || _h === void 0 ? void 0 : _h.value) !== null && _j !== void 0 ? _j : '',
-        createdByCustomer: deriveIsCustomer((_l = (_k = node.CreatedBy) === null || _k === void 0 ? void 0 : _k.UserType) === null || _l === void 0 ? void 0 : _l.value),
-        // TODO: SmallPhotoUrl points to an internal Salesforce domain that external portal
-        // users can't authenticate against. If images break, Hydra will need to proxy them.
-        photoUrl: (_p = (_o = (_m = node.CreatedBy) === null || _m === void 0 ? void 0 : _m.SmallPhotoUrl) === null || _o === void 0 ? void 0 : _o.value) !== null && _p !== void 0 ? _p : null,
-        type: isAction ? 'Action' : 'Change',
-        outputText,
-    };
-}