@rh-support/troubleshoot 2.6.301 → 2.6.302

package/lib/esm/hooks/useCaseComments/caseCommentsQuery.js

@@ -0,0 +1,55 @@
+import { gql } from '@apollo/client/core';
+export const GET_CASE_COMMENTS = gql `
+    query GetCaseComments(
+        $filter: SalesforceSupportCaseComment__c_Filter!
+        $orderBy: SalesforceSupportCaseComment__c_OrderBy
+        $first: Int
+    ) {
+        salesforce_support_uiapi {
+            query {
+                SalesforceSupportCaseComment__c(where: $filter, orderBy: $orderBy, first: $first) {
+                    edges {
+                        node {
+                            Id
+                            Name {
+                                value
+                            }
+                            Body__c {
+                                value
+                            }
+                            CreatedBy {
+                                Name {
+                                    value
+                                }
+                                IsPartner {
+                                    value
+                                }
+                            }
+                            IsCustomer__c {
+                                value
+                            }
+                            IsAssociate__c {
+                                value
+                            }
+                            LastModifiedDate {
+                                value
+                            }
+                            Visibility__c {
+                                value
+                                displayValue
+                            }
+                            LastModifiedBy {
+                                Name {
+                                    value
+                                }
+                            }
+                            CreatedDate {
+                                value
+                            }
+                        }
+                    }
+                }
+            }
+        }
+    }
+`;

package/lib/esm/hooks/useCaseComments/index.d.ts

@@ -0,0 +1,7 @@
+export { CREATE_CASE_COMMENT } from './caseCommentMutation';
+export { GET_CASE_COMMENTS } from './caseCommentsQuery';
+export { deriveCreatedByType, deriveIsPublic, mapCaseCommentNode, mapCaseCommentsResponse, mapVisibility, } from './mapCaseComment';
+export type { ICaseCommentEdge, ICaseCommentNode, ICaseCommentsConnection, ICreateCaseCommentResponse, ICreateCaseCommentVariables, IGetCaseCommentsQueryResponse, IUseCaseCommentsOptions, } from './types';
+export { useCaseComments } from './useCaseComments';
+export { useCreateCaseComment } from './useCreateCaseComment';
+//# sourceMappingURL=index.d.ts.map

package/lib/esm/hooks/useCaseComments/index.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../../../src/hooks/useCaseComments/index.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,mBAAmB,EAAE,MAAM,uBAAuB,CAAC;AAC5D,OAAO,EAAE,iBAAiB,EAAE,MAAM,qBAAqB,CAAC;AACxD,OAAO,EACH,mBAAmB,EACnB,cAAc,EACd,kBAAkB,EAClB,uBAAuB,EACvB,aAAa,GAChB,MAAM,kBAAkB,CAAC;AAC1B,YAAY,EACR,gBAAgB,EAChB,gBAAgB,EAChB,uBAAuB,EACvB,0BAA0B,EAC1B,2BAA2B,EAC3B,6BAA6B,EAC7B,uBAAuB,GAC1B,MAAM,SAAS,CAAC;AACjB,OAAO,EAAE,eAAe,EAAE,MAAM,mBAAmB,CAAC;AACpD,OAAO,EAAE,oBAAoB,EAAE,MAAM,wBAAwB,CAAC"}

package/lib/esm/hooks/useCaseComments/index.js

@@ -0,0 +1,5 @@
+export { CREATE_CASE_COMMENT } from './caseCommentMutation';
+export { GET_CASE_COMMENTS } from './caseCommentsQuery';
+export { deriveCreatedByType, deriveIsPublic, mapCaseCommentNode, mapCaseCommentsResponse, mapVisibility, } from './mapCaseComment';
+export { useCaseComments } from './useCaseComments';
+export { useCreateCaseComment } from './useCreateCaseComment';

package/lib/esm/hooks/useCaseComments/mapCaseComment.d.ts

@@ -0,0 +1,25 @@
+import { ICaseComment } from '@cee-eng/hydrajs/@types/api/public/case';
+import { ICaseCommentNode, IGetCaseCommentsQueryResponse } from './types';
+/**
+ * The GraphQL API HTML-encodes comment bodies on storage/retrieval
+ * (e.g. > becomes >, & becomes &). Two-pass decode
+ * handles both single- and double-encoded entities.
+ *
+ * TODO: The double-encoding is a backend bug in the Salesforce UIAPI — it encodes on both
+ * write and read. Once the backend is fixed, replace with a single `unescape(text)` call.
+ */
+export declare function decodeHtmlEntities(text: string): string;
+/**
+ * Derives the comment author type with priority: Associate > Customer > Partner.
+ * Falls back to 'Customer' when no flags match.
+ */
+export declare function deriveCreatedByType(isAssociate: boolean, isCustomer: boolean, isPartner: boolean): string;
+export declare function deriveIsPublic(visibility: string | null | undefined): boolean;
+export declare function mapVisibility(isPublic: boolean): string;
+/**
+ * Converts a raw Salesforce CaseComment GraphQL node (with wrapped `{ value }` fields)
+ * into the flat ICaseComment interface expected by the discussion UI layer.
+ */
+export declare function mapCaseCommentNode(node: ICaseCommentNode): ICaseComment;
+export declare function mapCaseCommentsResponse(data: IGetCaseCommentsQueryResponse | undefined): ICaseComment[];
+//# sourceMappingURL=mapCaseComment.d.ts.map

package/lib/esm/hooks/useCaseComments/mapCaseComment.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"mapCaseComment.d.ts","sourceRoot":"","sources":["../../../../src/hooks/useCaseComments/mapCaseComment.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,YAAY,EAAE,MAAM,yCAAyC,CAAC;AAGvE,OAAO,EAAE,gBAAgB,EAAE,6BAA6B,EAAE,MAAM,SAAS,CAAC;AAE1E;;;;;;;GAOG;AACH,wBAAgB,kBAAkB,CAAC,IAAI,EAAE,MAAM,GAAG,MAAM,CAEvD;AAED;;;GAGG;AACH,wBAAgB,mBAAmB,CAAC,WAAW,EAAE,OAAO,EAAE,UAAU,EAAE,OAAO,EAAE,SAAS,EAAE,OAAO,GAAG,MAAM,CAKzG;AAED,wBAAgB,cAAc,CAAC,UAAU,EAAE,MAAM,GAAG,IAAI,GAAG,SAAS,GAAG,OAAO,CAG7E;AAED,wBAAgB,aAAa,CAAC,QAAQ,EAAE,OAAO,GAAG,MAAM,CAEvD;AAED;;;GAGG;AACH,wBAAgB,kBAAkB,CAAC,IAAI,EAAE,gBAAgB,GAAG,YAAY,CAuBvE;AAED,wBAAgB,uBAAuB,CAAC,IAAI,EAAE,6BAA6B,GAAG,SAAS,GAAG,YAAY,EAAE,CAOvG"}

package/lib/esm/hooks/useCaseComments/mapCaseComment.js

@@ -0,0 +1,66 @@
+import { unescape } from 'lodash';
+/**
+ * The GraphQL API HTML-encodes comment bodies on storage/retrieval
+ * (e.g. > becomes >, & becomes &). Two-pass decode
+ * handles both single- and double-encoded entities.
+ *
+ * TODO: The double-encoding is a backend bug in the Salesforce UIAPI — it encodes on both
+ * write and read. Once the backend is fixed, replace with a single `unescape(text)` call.
+ */
+export function decodeHtmlEntities(text) {
+    return unescape(unescape(text));
+}
+/**
+ * Derives the comment author type with priority: Associate > Customer > Partner.
+ * Falls back to 'Customer' when no flags match.
+ */
+export function deriveCreatedByType(isAssociate, isCustomer, isPartner) {
+    if (isAssociate)
+        return 'Associate';
+    if (isCustomer)
+        return 'Customer';
+    if (isPartner)
+        return 'Partner';
+    return 'Customer';
+}
+export function deriveIsPublic(visibility) {
+    if (!visibility)
+        return false;
+    return visibility === 'Public';
+}
+export function mapVisibility(isPublic) {
+    return isPublic ? 'Public' : 'Private';
+}
+/**
+ * Converts a raw Salesforce CaseComment GraphQL node (with wrapped `{ value }` fields)
+ * into the flat ICaseComment interface expected by the discussion UI layer.
+ */
+export function mapCaseCommentNode(node) {
+    var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l, _m, _o, _p, _q, _r, _s, _t;
+    const rawBody = (_b = (_a = node.Body__c) === null || _a === void 0 ? void 0 : _a.value) !== null && _b !== void 0 ? _b : '';
+    const body = decodeHtmlEntities(rawBody);
+    const visibility = (_d = (_c = node.Visibility__c) === null || _c === void 0 ? void 0 : _c.value) !== null && _d !== void 0 ? _d : null;
+    return {
+        id: node.Id,
+        commentBody: body,
+        createdBy: (_g = (_f = (_e = node.CreatedBy) === null || _e === void 0 ? void 0 : _e.Name) === null || _f === void 0 ? void 0 : _f.value) !== null && _g !== void 0 ? _g : '',
+        createdByType: deriveCreatedByType(!!((_h = node.IsAssociate__c) === null || _h === void 0 ? void 0 : _h.value), !!((_j = node.IsCustomer__c) === null || _j === void 0 ? void 0 : _j.value), !!((_l = (_k = node.CreatedBy) === null || _k === void 0 ? void 0 : _k.IsPartner) === null || _l === void 0 ? void 0 : _l.value)),
+        lastModifiedById: (_p = (_o = (_m = node.LastModifiedBy) === null || _m === void 0 ? void 0 : _m.Name) === null || _o === void 0 ? void 0 : _o.value) !== null && _p !== void 0 ? _p : '',
+        lastModifiedDate: (_r = (_q = node.LastModifiedDate) === null || _q === void 0 ? void 0 : _q.value) !== null && _r !== void 0 ? _r : '',
+        createdDate: (_t = (_s = node.CreatedDate) === null || _s === void 0 ? void 0 : _s.value) !== null && _t !== void 0 ? _t : '',
+        visibility: visibility !== null && visibility !== void 0 ? visibility : undefined,
+        isPublic: deriveIsPublic(visibility),
+        contentType: 'plaintext',
+        isDraft: false,
+        publishedDate: '',
+    };
+}
+export function mapCaseCommentsResponse(data) {
+    var _a, _b, _c;
+    if (!data)
+        return [];
+    const edges = (_c = (_b = (_a = data.salesforce_support_uiapi) === null || _a === void 0 ? void 0 : _a.query) === null || _b === void 0 ? void 0 : _b.SalesforceSupportCaseComment__c) === null || _c === void 0 ? void 0 : _c.edges;
+    if (!edges)
+        return [];
+    return edges.map((edge) => mapCaseCommentNode(edge.node));
+}

package/lib/esm/hooks/useCaseComments/types.d.ts

@@ -0,0 +1,80 @@
+export interface ISalesforceStringField {
+    value: string | null;
+}
+export interface ISalesforceBooleanField {
+    value: boolean | null;
+}
+export interface ISalesforcePicklistField {
+    value: string | null;
+    displayValue: string | null;
+}
+export interface ICaseCommentCreatedBy {
+    Name: ISalesforceStringField;
+    IsPartner: ISalesforceBooleanField;
+}
+export interface ICaseCommentLastModifiedBy {
+    Name: ISalesforceStringField;
+}
+export interface ICaseCommentNode {
+    Id: string;
+    Name: ISalesforceStringField;
+    Body__c: ISalesforceStringField;
+    CreatedBy: ICaseCommentCreatedBy;
+    IsCustomer__c: ISalesforceBooleanField;
+    IsAssociate__c: ISalesforceBooleanField;
+    LastModifiedDate: ISalesforceStringField;
+    Visibility__c: ISalesforcePicklistField;
+    LastModifiedBy: ICaseCommentLastModifiedBy;
+    CreatedDate: ISalesforceStringField;
+}
+export interface ICaseCommentEdge {
+    node: ICaseCommentNode;
+}
+export interface ICaseCommentsConnection {
+    edges: ICaseCommentEdge[];
+}
+export interface IGetCaseCommentsQueryResponse {
+    salesforce_support_uiapi: {
+        query: {
+            SalesforceSupportCaseComment__c: ICaseCommentsConnection;
+        };
+    };
+}
+export interface ICaseCommentsVariables {
+    filter: {
+        Case__c: {
+            eq: string;
+        };
+    };
+    orderBy?: Record<string, {
+        order: 'ASC' | 'DESC';
+    }>;
+    first?: number;
+}
+export interface IUseCaseCommentsOptions {
+    caseId: string;
+    skip?: boolean;
+    orderBy?: Record<string, {
+        order: 'ASC' | 'DESC';
+    }>;
+    first?: number;
+}
+export interface ICreateCaseCommentInput {
+    Case__c: string;
+    Body__c: string;
+    Visibility__c: string;
+    IsAssociate__c?: boolean;
+}
+export interface ICreateCaseCommentVariables {
+    commentInput: ICreateCaseCommentInput;
+}
+export interface ICreateCaseCommentResponse {
+    salesforce_support_uiapi: {
+        CaseComment__cCreate: {
+            SalesforceSupportRecord: {
+                Id: string;
+            };
+        };
+    };
+}
+//# sourceMappingURL=types.d.ts.map

package/lib/esm/hooks/useCaseComments/types.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"types.d.ts","sourceRoot":"","sources":["../../../../src/hooks/useCaseComments/types.ts"],"names":[],"mappings":"AAAA,MAAM,WAAW,sBAAsB;IACnC,KAAK,EAAE,MAAM,GAAG,IAAI,CAAC;CACxB;AAED,MAAM,WAAW,uBAAuB;IACpC,KAAK,EAAE,OAAO,GAAG,IAAI,CAAC;CACzB;AAED,MAAM,WAAW,wBAAwB;IACrC,KAAK,EAAE,MAAM,GAAG,IAAI,CAAC;IACrB,YAAY,EAAE,MAAM,GAAG,IAAI,CAAC;CAC/B;AAED,MAAM,WAAW,qBAAqB;IAClC,IAAI,EAAE,sBAAsB,CAAC;IAC7B,SAAS,EAAE,uBAAuB,CAAC;CACtC;AAED,MAAM,WAAW,0BAA0B;IACvC,IAAI,EAAE,sBAAsB,CAAC;CAChC;AAED,MAAM,WAAW,gBAAgB;IAC7B,EAAE,EAAE,MAAM,CAAC;IACX,IAAI,EAAE,sBAAsB,CAAC;IAC7B,OAAO,EAAE,sBAAsB,CAAC;IAChC,SAAS,EAAE,qBAAqB,CAAC;IACjC,aAAa,EAAE,uBAAuB,CAAC;IACvC,cAAc,EAAE,uBAAuB,CAAC;IACxC,gBAAgB,EAAE,sBAAsB,CAAC;IACzC,aAAa,EAAE,wBAAwB,CAAC;IACxC,cAAc,EAAE,0BAA0B,CAAC;IAC3C,WAAW,EAAE,sBAAsB,CAAC;CACvC;AAED,MAAM,WAAW,gBAAgB;IAC7B,IAAI,EAAE,gBAAgB,CAAC;CAC1B;AAED,MAAM,WAAW,uBAAuB;IACpC,KAAK,EAAE,gBAAgB,EAAE,CAAC;CAC7B;AAED,MAAM,WAAW,6BAA6B;IAC1C,wBAAwB,EAAE;QACtB,KAAK,EAAE;YACH,+BAA+B,EAAE,uBAAuB,CAAC;SAC5D,CAAC;KACL,CAAC;CACL;AAED,MAAM,WAAW,sBAAsB;IACnC,MAAM,EAAE;QAAE,OAAO,EAAE;YAAE,EAAE,EAAE,MAAM,CAAA;SAAE,CAAA;KAAE,CAAC;IACpC,OAAO,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE;QAAE,KAAK,EAAE,KAAK,GAAG,MAAM,CAAA;KAAE,CAAC,CAAC;IACpD,KAAK,CAAC,EAAE,MAAM,CAAC;CAClB;AAED,MAAM,WAAW,uBAAuB;IACpC,MAAM,EAAE,MAAM,CAAC;IACf,IAAI,CAAC,EAAE,OAAO,CAAC;IACf,OAAO,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE;QAAE,KAAK,EAAE,KAAK,GAAG,MAAM,CAAA;KAAE,CAAC,CAAC;IACpD,KAAK,CAAC,EAAE,MAAM,CAAC;CAClB;AAED,MAAM,WAAW,uBAAuB;IACpC,OAAO,EAAE,MAAM,CAAC;IAChB,OAAO,EAAE,MAAM,CAAC;IAChB,aAAa,EAAE,MAAM,CAAC;IACtB,cAAc,CAAC,EAAE,OAAO,CAAC;CAC5B;AAED,MAAM,WAAW,2BAA2B;IACxC,YAAY,EAAE,uBAAuB,CAAC;CACzC;AAED,MAAM,WAAW,0BAA0B;IACvC,wBAAwB,EAAE;QACtB,oBAAoB,EAAE;YAClB,uBAAuB,EAAE;gBACrB,EAAE,EAAE,MAAM,CAAC;aACd,CAAC;SACL,CAAC;KACL,CAAC;CACL"}

package/lib/esm/hooks/useCaseComments/types.js

@@ -0,0 +1 @@
+export {};

package/lib/esm/hooks/useCaseComments/useCaseComments.d.ts

@@ -0,0 +1,16 @@
+import { ICaseComment } from '@cee-eng/hydrajs/@types/api/public/case';
+import { IUseCaseCommentsOptions } from './types';
+interface IUseCaseCommentsReturn {
+    comments: ICaseComment[];
+    loading: boolean;
+    error: Error | undefined;
+    refetch: () => Promise<unknown>;
+}
+/**
+ * Fetches case comments from the Salesforce GraphQL API for a given case ID.
+ * Supports custom sort ordering and pagination clamping (1–2000 records).
+ * Returns mapped ICaseComment[] along with loading, error, and refetch handles.
+ */
+export declare function useCaseComments({ caseId, skip, orderBy, first }: IUseCaseCommentsOptions): IUseCaseCommentsReturn;
+export {};
+//# sourceMappingURL=useCaseComments.d.ts.map

package/lib/esm/hooks/useCaseComments/useCaseComments.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"useCaseComments.d.ts","sourceRoot":"","sources":["../../../../src/hooks/useCaseComments/useCaseComments.ts"],"names":[],"mappings":"AACA,OAAO,EAAE,YAAY,EAAE,MAAM,yCAAyC,CAAC;AAMvE,OAAO,EAAE,uBAAuB,EAAE,MAAM,SAAS,CAAC;AAElD,UAAU,sBAAsB;IAC5B,QAAQ,EAAE,YAAY,EAAE,CAAC;IACzB,OAAO,EAAE,OAAO,CAAC;IACjB,KAAK,EAAE,KAAK,GAAG,SAAS,CAAC;IACzB,OAAO,EAAE,MAAM,OAAO,CAAC,OAAO,CAAC,CAAC;CACnC;AAKD;;;;GAIG;AACH,wBAAgB,eAAe,CAAC,EAAE,MAAM,EAAE,IAAI,EAAE,OAAO,EAAE,KAAK,EAAE,EAAE,uBAAuB,GAAG,sBAAsB,CAcjH"}

package/lib/esm/hooks/useCaseComments/useCaseComments.js

@@ -0,0 +1,25 @@
+import { useQuery } from '@apollo/client/react';
+import clamp from 'lodash/clamp';
+import { useMemo } from 'react';
+import { GET_CASE_COMMENTS } from './caseCommentsQuery';
+import { mapCaseCommentsResponse } from './mapCaseComment';
+const MAX_FIRST = 2000;
+const MIN_FIRST = 1;
+/**
+ * Fetches case comments from the Salesforce GraphQL API for a given case ID.
+ * Supports custom sort ordering and pagination clamping (1–2000 records).
+ * Returns mapped ICaseComment[] along with loading, error, and refetch handles.
+ */
+export function useCaseComments({ caseId, skip, orderBy, first }) {
+    const { data, loading, error, refetch } = useQuery(GET_CASE_COMMENTS, {
+        variables: {
+            filter: { Case__c: { eq: caseId } },
+            orderBy: orderBy !== null && orderBy !== void 0 ? orderBy : { LastModifiedDate: { order: 'DESC' } },
+            first: clamp(first !== null && first !== void 0 ? first : MAX_FIRST, MIN_FIRST, MAX_FIRST),
+        },
+        skip: skip || !caseId,
+        fetchPolicy: 'cache-and-network',
+    });
+    const comments = useMemo(() => mapCaseCommentsResponse(data), [data]);
+    return { comments, loading, error, refetch };
+}

package/lib/esm/hooks/useCaseComments/useCreateCaseComment.d.ts

@@ -0,0 +1,19 @@
+interface ICreateCaseCommentOptions {
+    caseId: string;
+    body: string;
+    isPublic?: boolean;
+    isAssociate?: boolean;
+}
+interface IUseCreateCaseCommentReturn {
+    createComment: (options: ICreateCaseCommentOptions) => Promise<unknown>;
+    loading: boolean;
+    error: Error | undefined;
+}
+/**
+ * Wraps the CREATE_CASE_COMMENT GraphQL mutation.
+ * Returns a `createComment` callback that accepts caseId, body, visibility,
+ * and associate flag, along with the mutation's loading and error state.
+ */
+export declare function useCreateCaseComment(): IUseCreateCaseCommentReturn;
+export {};
+//# sourceMappingURL=useCreateCaseComment.d.ts.map

package/lib/esm/hooks/useCaseComments/useCreateCaseComment.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"useCreateCaseComment.d.ts","sourceRoot":"","sources":["../../../../src/hooks/useCaseComments/useCreateCaseComment.ts"],"names":[],"mappings":"AAKA,UAAU,yBAAyB;IAC/B,MAAM,EAAE,MAAM,CAAC;IACf,IAAI,EAAE,MAAM,CAAC;IACb,QAAQ,CAAC,EAAE,OAAO,CAAC;IACnB,WAAW,CAAC,EAAE,OAAO,CAAC;CACzB;AAED,UAAU,2BAA2B;IACjC,aAAa,EAAE,CAAC,OAAO,EAAE,yBAAyB,KAAK,OAAO,CAAC,OAAO,CAAC,CAAC;IACxE,OAAO,EAAE,OAAO,CAAC;IACjB,KAAK,EAAE,KAAK,GAAG,SAAS,CAAC;CAC5B;AAED;;;;GAIG;AACH,wBAAgB,oBAAoB,IAAI,2BAA2B,CAiBlE"}

package/lib/esm/hooks/useCaseComments/useCreateCaseComment.js

@@ -0,0 +1,33 @@
+var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, generator) {
+    function adopt(value) { return value instanceof P ? value : new P(function (resolve) { resolve(value); }); }
+    return new (P || (P = Promise))(function (resolve, reject) {
+        function fulfilled(value) { try { step(generator.next(value)); } catch (e) { reject(e); } }
+        function rejected(value) { try { step(generator["throw"](value)); } catch (e) { reject(e); } }
+        function step(result) { result.done ? resolve(result.value) : adopt(result.value).then(fulfilled, rejected); }
+        step((generator = generator.apply(thisArg, _arguments || [])).next());
+    });
+};
+import { useMutation } from '@apollo/client/react';
+import { CREATE_CASE_COMMENT } from './caseCommentMutation';
+import { mapVisibility } from './mapCaseComment';
+/**
+ * Wraps the CREATE_CASE_COMMENT GraphQL mutation.
+ * Returns a `createComment` callback that accepts caseId, body, visibility,
+ * and associate flag, along with the mutation's loading and error state.
+ */
+export function useCreateCaseComment() {
+    const [mutate, { loading, error }] = useMutation(CREATE_CASE_COMMENT);
+    const createComment = (_a) => __awaiter(this, [_a], void 0, function* ({ caseId, body, isPublic = true, isAssociate = false }) {
+        return mutate({
+            variables: {
+                commentInput: {
+                    Case__c: caseId,
+                    Body__c: body,
+                    Visibility__c: mapVisibility(isPublic),
+                    IsAssociate__c: isAssociate,
+                },
+            },
+        });
+    });
+    return { createComment, loading, error };
+}

package/lib/esm/hooks/useCaseHistory.d.ts

@@ -0,0 +1,26 @@
+import { type TypedDocumentNode } from '@apollo/client';
+import type { ICaseHistoryItem, IGetCaseHistoryData, IGetCaseHistoryVars } from '../models/caseHistory';
+/**
+ * OldValue/NewValue use inline fragments with aliased fields (e.g. `stringValue: value`).
+ * These aliases produce the property names that `extractStringValue` checks against.
+ * Changing an alias here without updating `extractStringValue` will silently break
+ * value extraction.
+ *
+ * Supported value types (members of the Salesforce_Support_AnyType union):
+ * - SalesforceSupportStringValue → stringValue
+ * - SalesforceSupportBooleanValue → booleanValue
+ * - SalesforceSupportDoubleValue → doubleValue
+ * - SalesforceSupportDateTimeValue → dateTimeValue
+ *
+ * `first` defaults to 2000 — a practical cap that covers all observed real-world case
+ * histories while staying well within the SF API limit.
+ */
+export declare const GET_CASE_HISTORY: TypedDocumentNode<IGetCaseHistoryData, IGetCaseHistoryVars>;
+interface UseCaseHistoryResult {
+    historyItems: ICaseHistoryItem[];
+    loading: boolean;
+    error: Error | undefined;
+}
+export declare function useCaseHistory(caseId: string | undefined, first?: number): UseCaseHistoryResult;
+export {};
+//# sourceMappingURL=useCaseHistory.d.ts.map

package/lib/esm/hooks/useCaseHistory.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"useCaseHistory.d.ts","sourceRoot":"","sources":["../../../src/hooks/useCaseHistory.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,KAAK,iBAAiB,EAAO,MAAM,gBAAgB,CAAC;AAI7D,OAAO,KAAK,EAER,gBAAgB,EAChB,mBAAmB,EACnB,mBAAmB,EACtB,MAAM,uBAAuB,CAAC;AAG/B;;;;;;;;;;;;;;GAcG;AACH,eAAO,MAAM,gBAAgB,EAAE,iBAAiB,CAAC,mBAAmB,EAAE,mBAAmB,CA6DxF,CAAC;AAEF,UAAU,oBAAoB;IAC1B,YAAY,EAAE,gBAAgB,EAAE,CAAC;IACjC,OAAO,EAAE,OAAO,CAAC;IACjB,KAAK,EAAE,KAAK,GAAG,SAAS,CAAC;CAC5B;AAED,wBAAgB,cAAc,CAAC,MAAM,EAAE,MAAM,GAAG,SAAS,EAAE,KAAK,SAAO,GAAG,oBAAoB,CAgB7F"}

package/lib/esm/hooks/useCaseHistory.js

@@ -0,0 +1,98 @@
+import { gql } from '@apollo/client';
+import { useQuery } from '@apollo/client/react';
+import { useMemo } from 'react';
+import { filterSfdcIdEntries, normalizeNodeToHistoryItem } from '../utils/caseHistoryUtils';
+/**
+ * OldValue/NewValue use inline fragments with aliased fields (e.g. `stringValue: value`).
+ * These aliases produce the property names that `extractStringValue` checks against.
+ * Changing an alias here without updating `extractStringValue` will silently break
+ * value extraction.
+ *
+ * Supported value types (members of the Salesforce_Support_AnyType union):
+ * - SalesforceSupportStringValue → stringValue
+ * - SalesforceSupportBooleanValue → booleanValue
+ * - SalesforceSupportDoubleValue → doubleValue
+ * - SalesforceSupportDateTimeValue → dateTimeValue
+ *
+ * `first` defaults to 2000 — a practical cap that covers all observed real-world case
+ * histories while staying well within the SF API limit.
+ */
+export const GET_CASE_HISTORY = gql `
+    query GetCaseHistory($caseId: ID!, $first: Int = 2000) {
+        salesforce_support_uiapi {
+            query {
+                SalesforceSupportCaseHistory(first: $first, where: { CaseId: { eq: $caseId } }) {
+                    edges {
+                        node {
+                            Id
+                            SalesforceSupportField {
+                                value
+                                displayValue
+                                label
+                            }
+                            OldValue {
+                                ... on SalesforceSupportStringValue {
+                                    stringValue: value
+                                }
+                                ... on SalesforceSupportBooleanValue {
+                                    booleanValue: value
+                                }
+                                ... on SalesforceSupportDoubleValue {
+                                    doubleValue: value
+                                }
+                                ... on SalesforceSupportDateTimeValue {
+                                    dateTimeValue: value
+                                }
+                            }
+                            NewValue {
+                                ... on SalesforceSupportStringValue {
+                                    stringValue: value
+                                }
+                                ... on SalesforceSupportBooleanValue {
+                                    booleanValue: value
+                                }
+                                ... on SalesforceSupportDoubleValue {
+                                    doubleValue: value
+                                }
+                                ... on SalesforceSupportDateTimeValue {
+                                    dateTimeValue: value
+                                }
+                            }
+                            CreatedBy {
+                                Name {
+                                    value
+                                }
+                                UserType {
+                                    value
+                                }
+                                SmallPhotoUrl {
+                                    value
+                                }
+                            }
+                            CreatedDate {
+                                value
+                            }
+                        }
+                    }
+                }
+            }
+        }
+    }
+`;
+export function useCaseHistory(caseId, first = 2000) {
+    const { data, loading, error } = useQuery(GET_CASE_HISTORY, {
+        variables: { caseId: caseId || '', first },
+        // Empty string = no case selected; skip avoids a wasted network request.
+        skip: !caseId,
+        // Shows cached data immediately while revalidating, avoiding a loading flash on re-visits.
+        fetchPolicy: 'cache-and-network',
+    });
+    const historyItems = useMemo(() => {
+        var _a, _b, _c;
+        const edges = (_c = (_b = (_a = data === null || data === void 0 ? void 0 : data.salesforce_support_uiapi) === null || _a === void 0 ? void 0 : _a.query) === null || _b === void 0 ? void 0 : _b.SalesforceSupportCaseHistory) === null || _c === void 0 ? void 0 : _c.edges;
+        if (!edges)
+            return [];
+        return filterSfdcIdEntries(edges).map(normalizeNodeToHistoryItem);
+    }, [data]);
+    return { historyItems, loading, error };
+}

package/lib/esm/hooks/useResetCaseCreate.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"useResetCaseCreate.d.ts","sourceRoot":"","sources":["../../../src/hooks/useResetCaseCreate.tsx"],"names":[],"mappings":"AAqBA,wBAAgB,kBAAkB;;EA2CjC"}
+{"version":3,"file":"useResetCaseCreate.d.ts","sourceRoot":"","sources":["../../../src/hooks/useResetCaseCreate.tsx"],"names":[],"mappings":"AAcA,wBAAgB,kBAAkB;;EAsCjC"}

package/lib/esm/hooks/useResetCaseCreate.js

@@ -1,4 +1,3 @@
-import { fetchLoggedInUser, fetchLoggedInUsersAccount, GlobalMetadataDispatchContext, GlobalMetadataStateContext, } from '@rh-support/react-context';
 import { useContext } from 'react';
 import { AttachmentDispatchContext, resetAttachment } from '../components/shared/fileUpload';
 import { useCaseDispatch } from '../context/CaseContext';
@@ -7,7 +6,6 @@ import { useRecommendationDispatchContext } from '../context/RecommendationConte
 import { RulesDispatchContext } from '../context/RulesContext';
 import { TCDispatchContext } from '../context/TopContentContext';
 import { CaseReducerConstants } from '../reducers/CaseConstNTypes';
-import { setCaseAccountNumber, setCaseOwner } from '../reducers/CaseReducer';
 import { resetClusterRecommendations } from '../reducers/ClusterRecommendationsReducer';
 import { resetRecommendations } from '../reducers/RecommendationsReducer';
 import { resetEARules } from '../reducers/RulesReducer';
@@ -17,22 +15,31 @@ export function useResetCaseCreate() {
     const tcDispatch = useContext(TCDispatchContext);
     const recommendationsDispatch = useRecommendationDispatchContext();
     const caseDispatch = useCaseDispatch();
-    const dispatchToGlobalMetadataReducer = useContext(GlobalMetadataDispatchContext);
     const rulesDispatch = useContext(RulesDispatchContext);
     const clusterRecommendationsDispatch = useContext(ClusterRecommendationsDispatchContext);
-    const { globalMetadataState: { loggedInUsersAccount, loggedInUserRights, loggedInUserJwtToken }, } = useContext(GlobalMetadataStateContext);
     const resetCaseCreateState = () => {
-        // On case creation we refetch the user contact details to get users updated phone number
-        fetchLoggedInUser(dispatchToGlobalMetadataReducer, loggedInUserJwtToken, {});
+        // Commented out — don't refetch logged-in user contact details on case creation
+        // fetchLoggedInUser(dispatchToGlobalMetadataReducer, loggedInUserJwtToken, {});
         resetAttachment(dispatchToAttachmentReducer);
         resetTopContent(tcDispatch);
         resetRecommendations(recommendationsDispatch);
         caseDispatch({ type: CaseReducerConstants.resetCaseState });
-        // on case creation we refetch the account details to check if user still has all valid
-        // access for next case creation. For ex. may be user has exhausted his available enhanced sla limit
-        fetchLoggedInUsersAccount(dispatchToGlobalMetadataReducer, loggedInUserJwtToken, true);
-        setCaseAccountNumber(caseDispatch, loggedInUserRights.data.getAccountNumber(), true, loggedInUsersAccount.data);
-        setCaseOwner(caseDispatch, loggedInUserRights.data.getHydraContactFromLoggedInUser(), '', undefined, undefined, true, undefined, true, undefined, undefined, loggedInUserRights.data.isInternal() ? loggedInUserRights.data.getAccountNumber() : undefined);
+        // Commented out — don't refetch account details or auto-populate account/owner on case creation
+        // fetchLoggedInUsersAccount(dispatchToGlobalMetadataReducer, loggedInUserJwtToken, true, apolloClient);
+        // setCaseAccountNumber(caseDispatch, loggedInUserRights.data.getAccountNumber(), true, loggedInUsersAccount.data);
+        // setCaseOwner(
+        //     caseDispatch,
+        //     loggedInUserRights.data.getHydraContactFromLoggedInUser(),
+        //     '',
+        //     undefined,
+        //     undefined,
+        //     true,
+        // undefined,
+        // true,
+        // undefined,
+        // undefined,
+        // loggedInUserRights.data.isInternal() ? loggedInUserRights.data.getAccountNumber() : undefined
+        // );
         resetEARules(rulesDispatch);
         resetClusterRecommendations(clusterRecommendationsDispatch);
     };

package/lib/esm/models/caseHistory.d.ts

@@ -0,0 +1,80 @@
+export interface ISFStringValue {
+    stringValue: string;
+}
+export interface ISFBooleanValue {
+    booleanValue: boolean;
+}
+export interface ISFDoubleValue {
+    doubleValue: number;
+}
+export interface ISFDateTimeValue {
+    dateTimeValue: string;
+}
+export type SFValue = ISFStringValue | ISFBooleanValue | ISFDoubleValue | ISFDateTimeValue | null;
+export interface ICaseHistoryNode {
+    Id: string;
+    SalesforceSupportField: {
+        value: string;
+        displayValue: string | null;
+        label: string | null;
+    };
+    OldValue: SFValue;
+    NewValue: SFValue;
+    CreatedBy: {
+        Name: {
+            value: string;
+        };
+        UserType: {
+            value: string;
+        } | null;
+        SmallPhotoUrl: {
+            value: string | null;
+        } | null;
+    };
+    CreatedDate: {
+        value: string;
+    };
+}
+export interface ICaseHistoryEdge {
+    node: ICaseHistoryNode;
+}
+export interface IGetCaseHistoryData {
+    salesforce_support_uiapi: {
+        query: {
+            SalesforceSupportCaseHistory: {
+                edges: ICaseHistoryEdge[];
+            };
+        };
+    };
+}
+export interface IGetCaseHistoryVars {
+    caseId: string;
+    first?: number;
+}
+/**
+ * Normalized representation of a single Salesforce case history entry.
+ *
+ * Discriminated on `type`:
+ * - `'Action'` — lifecycle events (created, closed, owner transfer) where no field
+ *   value changed. `outputText` contains the human-readable sentence.
+ * - `'Change'` — field-value mutations. `outputText` is empty; the Timeline layer
+ *   formats display text via `applyReplacements` / `handleFieldChange`.
+ */
+export interface ICaseHistoryItem {
+    id: string;
+    /** Raw Salesforce API field name (e.g. `Status`, `Case_Language__c`, `created`). */
+    fieldName: string;
+    /** Resolved human-readable label for the field (from FIELD_NAME_DISPLAY_MAP, SF label, or displayValue). */
+    displayName: string;
+    label: string | null;
+    oldValue: string | null;
+    newValue: string | null;
+    createdDate: string;
+    createdByUserName: string;
+    createdByCustomer: boolean;
+    photoUrl: string | null;
+    type: 'Action' | 'Change';
+    /** Pre-built sentence for Action items (e.g. "created the case"); empty for Change items. */
+    outputText: string;
+}
+//# sourceMappingURL=caseHistory.d.ts.map

package/lib/esm/models/caseHistory.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"caseHistory.d.ts","sourceRoot":"","sources":["../../../src/models/caseHistory.ts"],"names":[],"mappings":"AAAA,MAAM,WAAW,cAAc;IAC3B,WAAW,EAAE,MAAM,CAAC;CACvB;AAED,MAAM,WAAW,eAAe;IAC5B,YAAY,EAAE,OAAO,CAAC;CACzB;AAED,MAAM,WAAW,cAAc;IAC3B,WAAW,EAAE,MAAM,CAAC;CACvB;AAED,MAAM,WAAW,gBAAgB;IAC7B,aAAa,EAAE,MAAM,CAAC;CACzB;AAED,MAAM,MAAM,OAAO,GAAG,cAAc,GAAG,eAAe,GAAG,cAAc,GAAG,gBAAgB,GAAG,IAAI,CAAC;AAElG,MAAM,WAAW,gBAAgB;IAC7B,EAAE,EAAE,MAAM,CAAC;IACX,sBAAsB,EAAE;QAAE,KAAK,EAAE,MAAM,CAAC;QAAC,YAAY,EAAE,MAAM,GAAG,IAAI,CAAC;QAAC,KAAK,EAAE,MAAM,GAAG,IAAI,CAAA;KAAE,CAAC;IAC7F,QAAQ,EAAE,OAAO,CAAC;IAClB,QAAQ,EAAE,OAAO,CAAC;IAClB,SAAS,EAAE;QACP,IAAI,EAAE;YAAE,KAAK,EAAE,MAAM,CAAA;SAAE,CAAC;QACxB,QAAQ,EAAE;YAAE,KAAK,EAAE,MAAM,CAAA;SAAE,GAAG,IAAI,CAAC;QACnC,aAAa,EAAE;YAAE,KAAK,EAAE,MAAM,GAAG,IAAI,CAAA;SAAE,GAAG,IAAI,CAAC;KAClD,CAAC;IACF,WAAW,EAAE;QAAE,KAAK,EAAE,MAAM,CAAA;KAAE,CAAC;CAClC;AAED,MAAM,WAAW,gBAAgB;IAC7B,IAAI,EAAE,gBAAgB,CAAC;CAC1B;AAED,MAAM,WAAW,mBAAmB;IAChC,wBAAwB,EAAE;QACtB,KAAK,EAAE;YACH,4BAA4B,EAAE;gBAC1B,KAAK,EAAE,gBAAgB,EAAE,CAAC;aAC7B,CAAC;SACL,CAAC;KACL,CAAC;CACL;AAED,MAAM,WAAW,mBAAmB;IAChC,MAAM,EAAE,MAAM,CAAC;IACf,KAAK,CAAC,EAAE,MAAM,CAAC;CAClB;AAED;;;;;;;;GAQG;AACH,MAAM,WAAW,gBAAgB;IAC7B,EAAE,EAAE,MAAM,CAAC;IACX,oFAAoF;IACpF,SAAS,EAAE,MAAM,CAAC;IAClB,4GAA4G;IAC5G,WAAW,EAAE,MAAM,CAAC;IACpB,KAAK,EAAE,MAAM,GAAG,IAAI,CAAC;IACrB,QAAQ,EAAE,MAAM,GAAG,IAAI,CAAC;IACxB,QAAQ,EAAE,MAAM,GAAG,IAAI,CAAC;IACxB,WAAW,EAAE,MAAM,CAAC;IACpB,iBAAiB,EAAE,MAAM,CAAC;IAC1B,iBAAiB,EAAE,OAAO,CAAC;IAC3B,QAAQ,EAAE,MAAM,GAAG,IAAI,CAAC;IACxB,IAAI,EAAE,QAAQ,GAAG,QAAQ,CAAC;IAC1B,6FAA6F;IAC7F,UAAU,EAAE,MAAM,CAAC;CACtB"}

package/lib/esm/models/caseHistory.js

@@ -0,0 +1 @@
+export {};