@rh-support/troubleshoot 2.6.299 → 2.6.300

package/lib/esm/components/shared/useIsSectionValid.js

@@ -1,23 +1,32 @@
-// import { contacts } from '@cee-eng/hydrajs';
+var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, generator) {
+    function adopt(value) { return value instanceof P ? value : new P(function (resolve) { resolve(value); }); }
+    return new (P || (P = Promise))(function (resolve, reject) {
+        function fulfilled(value) { try { step(generator.next(value)); } catch (e) { reject(e); } }
+        function rejected(value) { try { step(generator["throw"](value)); } catch (e) { reject(e); } }
+        function step(result) { result.done ? resolve(result.value) : adopt(result.value).then(fulfilled, rejected); }
+        step((generator = generator.apply(thisArg, _arguments || [])).next());
+    });
+};
+import { contacts } from '@cee-eng/hydrajs';
 import { GlobalMetadataStateContext } from '@rh-support/react-context';
-// import find from 'lodash/find';
+import find from 'lodash/find';
 import isEmpty from 'lodash/isEmpty';
 import isEqual from 'lodash/isEqual';
-import React, { useContext } from 'react';
-// import React, { useContext, useEffect, useState } from 'react';
+import React, { useContext, useEffect, useState } from 'react';
 import { Trans } from 'react-i18next';
 import { useCaseSelector } from '../../context/CaseContext';
-import { RouteContext } from '../../context/RouteContext';
-// import { RouteContext, useRouteDispatchContext } from '../../context/RouteContext';
+import { RouteContext, useRouteDispatchContext } from '../../context/RouteContext';
 import { TCStateContext } from '../../context/TopContentContext';
 import { useAB } from '../../hooks/useAB';
 import { CASE_DEATILS_ENVIRONMENT_LIMIT, CASE_REFERENCE_NUMBER_LIMIT, CONTACT_INFO_24X7_LIMIT, HOSTNAME_LENGTH_LIMIT, ISSUE_SUMMARY_LENGTH_LIMIT, KTQUESTION_MAX_LIMIT, TITLE_SUMMARY_LENGTH_LIMIT, } from '../../reducers/CaseConstNTypes';
 import { isCaseInformationSectionValid, isCaseManagementStateValid, isCaseStateValid, isClusterIDValid, isIdeaCaseStateValid, } from '../../reducers/CaseHelpers';
 import { AppRouteSections } from '../../reducers/RouteConstNTypes';
+import { setNoValidEntitlement } from '../../reducers/RouteReducer';
 import { AttachmentStateContext } from './fileUpload/reducer/AttachmentReducerContext';
 export function useIsSectionValid(sectionName) {
+    var _a, _b;
     const { isVariationA } = useAB();
-    const { caseState, caseType, product, version, contactSSOName, accountNumber, summary, hostname, contactInfo24x7, alternateId, selectedAccountDetails, issue, environment, timeFramesAndUrgency, periodicityOfIssue, manageSupportCases, } = useCaseSelector((state) => ({
+    const { caseState, caseType, product, version, contactSSOName, accountNumber, summary, hostname, contactInfo24x7, alternateId, selectedAccountDetails, issue, environment, timeFramesAndUrgency, periodicityOfIssue, ssoUsername, manageSupportCases, } = useCaseSelector((state) => ({
         caseState: state,
         caseType: state.caseDetails.caseType,
         product: state.caseDetails.product,
@@ -33,38 +42,35 @@ export function useIsSectionValid(sectionName) {
         environment: state.caseDetails.environment,
         timeFramesAndUrgency: state.caseDetails.timeFramesAndUrgency,
         periodicityOfIssue: state.caseDetails.periodicityOfIssue,
-        // ssoUsername: state.selectedOwner.data.ssoUsername,
+        ssoUsername: state.selectedOwner.data.ssoUsername,
         manageSupportCases: state.selectedOwner.data.manageSupportCases,
     }), isEqual);
-    // const routeDispatch = useRouteDispatchContext();
-    // const [isEntitlement, setIsEntitlement] = useState<boolean | null>(null);
-    // useEffect(() => {
-    //     const fetchContactDetails = async () => {
-    //         if (ssoUsername) {
-    //             try {
-    //                 const response = await contacts.getSFDCContactBySso(ssoUsername);
-    //                 setIsEntitlement(response?.isEntitled ?? null);
-    //                 setNoValidEntitlement(routeDispatch, !response?.isEntitled);
-    //             } catch (error) {
-    //                 console.error('Error fetching contact details:', error);
-    //                 setIsEntitlement(null);
-    //                 setNoValidEntitlement(routeDispatch, null);
-    //             }
-    //         }
-    //     };
-    //     fetchContactDetails();
-    // }, [ssoUsername, routeDispatch]);
-    // Contact-level entitlement hardcoded to true — now resolved from SFDCProductJSON__c
-    const isEntitlement = true;
+    const routeDispatch = useRouteDispatchContext();
+    const [isEntitlement, setIsEntitlement] = useState(null);
+    useEffect(() => {
+        const fetchContactDetails = () => __awaiter(this, void 0, void 0, function* () {
+            var _a;
+            if (ssoUsername) {
+                try {
+                    const response = yield contacts.getSFDCContactBySso(ssoUsername);
+                    setIsEntitlement((_a = response === null || response === void 0 ? void 0 : response.isEntitled) !== null && _a !== void 0 ? _a : null);
+                    setNoValidEntitlement(routeDispatch, !(response === null || response === void 0 ? void 0 : response.isEntitled));
+                }
+                catch (error) {
+                    console.error('Error fetching contact details:', error);
+                    setIsEntitlement(null);
+                    setNoValidEntitlement(routeDispatch, null);
+                }
+            }
+        });
+        fetchContactDetails();
+    }, [ssoUsername, routeDispatch]);
+    //&seSessionId=8e8960ac-680b-443e-bf67-9e13f2acd64e
     const { routeState: { isCaseCreate }, } = useContext(RouteContext);
     const { globalMetadataState: { allProducts, loggedInUserRights }, } = useContext(GlobalMetadataStateContext);
     const { topContentState: { topContent }, } = useContext(TCStateContext);
-    // isEntitledProduct — commented out; product-level entitlement now resolved from SFDCProductJSON__c
-    // const isEntitledProduct = find(
-    //     allProducts?.data?.productsResult,
-    //     (p) => p.product === caseState.caseDetails.product
-    // )?.isEntitledProduct;
-    const { routeState: { activeSection }, } = useContext(RouteContext);
+    const isEntitledProduct = (_b = find((_a = allProducts === null || allProducts === void 0 ? void 0 : allProducts.data) === null || _a === void 0 ? void 0 : _a.productsResult, (p) => p.product === caseState.caseDetails.product)) === null || _b === void 0 ? void 0 : _b.isEntitledProduct;
+    const { routeState: { activeSection, isSearchIntent }, } = useContext(RouteContext);
     const { attachmentState } = useContext(AttachmentStateContext);
     const selectedLocalFiles = attachmentState.caseFiles.selectedLocalFiles;
     const allowedTypesIdea = ['image/jpeg', 'image/png', 'image/jpg', 'image/gif'];
@@ -105,6 +111,8 @@ export function useIsSectionValid(sectionName) {
         }
         return (!isEmpty(product) &&
             !isEmpty(version) &&
+            !isEmpty(accountNumber) &&
+            !isEmpty(contactSSOName) &&
             !isEmpty(summary) &&
             (summary === null || summary === void 0 ? void 0 : summary.length) <= TITLE_SUMMARY_LENGTH_LIMIT &&
             !isEmpty(issue) &&
@@ -121,22 +129,23 @@ export function useIsSectionValid(sectionName) {
     };
     const isResourcesSectionValid = () => {
         var _a;
-        // isEntitledProduct check removed — product-level entitlement now resolved from SFDCProductJSON__c
+        // don't check for entitled product if user is on search intent flow
+        const isEntitledProductLocal = isSearchIntent ? true : isEntitledProduct;
+        // Skip cluster ID validation for Variant A
         const clusterIdValid = isVariationA ? true : isClusterIDValid(caseState, (_a = allProducts.data) === null || _a === void 0 ? void 0 : _a.productsResult);
-        return clusterIdValid;
+        return isEntitledProductLocal && clusterIdValid;
     };
     const isReviewSectionValid = () => {
         var _a;
-        return (
-        // isEntitledProduct — product-level entitlement now resolved from SFDCProductJSON__c
-        isCaseStateValid(caseState, loggedInUserRights) &&
+        return (isEntitledProduct &&
+            isCaseStateValid(caseState, loggedInUserRights) &&
             isClusterIDValid(caseState, (_a = allProducts.data) === null || _a === void 0 ? void 0 : _a.productsResult) &&
             isSummarizeSectionValid() &&
             isAdditionalInformationSectionValidLocal());
     };
     const isDescribeIdeaSectionValid = () => {
         return (isCaseManagementStateValid(caseState, loggedInUserRights) &&
-            // isEntitledProduct — product-level entitlement now resolved from SFDCProductJSON__c
+            isEntitledProduct &&
             isIdeaCaseStateValid(caseState, loggedInUserRights) &&
             checkUnallowedFiles());
     };
@@ -176,8 +185,14 @@ export function useIsSectionValid(sectionName) {
         }
     };
     const recommendationSectionError = () => {
-        // isEntitledProduct check removed — product-level entitlement now resolved from SFDCProductJSON__c
-        return '';
+        if (!product)
+            return '';
+        const isEntitledProductLocal = isSearchIntent ? true : isEntitledProduct;
+        return !isEntitledProductLocal ? (React.createElement(Trans, { i18nKey: "i18ValidEntitlementContactCustomerService" },
+            "You need a valid entitlement to create a case.\u00A0 Please contact",
+            ' ',
+            React.createElement("a", { href: "/support/contact/customerService" }, "Customer Service"),
+            " for assistance.")) : ('');
     };
     const getSupportSectionError = () => {
         if (manageSupportCases === false) {
@@ -187,14 +202,13 @@ export function useIsSectionValid(sectionName) {
                 React.createElement("a", { href: "/support/contact/customerService" }, "Customer Service"),
                 " for assistance."));
         }
-        // if (isEntitlement === false) {
-        //     return (
-        //         <Trans i18nKey="i18ValidEntitlementContactCustomerService">
-        //             You need a valid entitlement to create a case.&nbsp; Please contact{' '}
-        //             <a href="/support/contact/customerService">Customer Service</a> for assistance.
-        //         </Trans>
-        //     );
-        // }
+        if (isEntitlement === false) {
+            return (React.createElement(Trans, { i18nKey: "i18ValidEntitlementContactCustomerService" },
+                "You need a valid entitlement to create a case.\u00A0 Please contact",
+                ' ',
+                React.createElement("a", { href: "/support/contact/customerService" }, "Customer Service"),
+                " for assistance."));
+        }
         return '';
     };
     const activeSectionError = (sectionNameLocal) => {

package/lib/esm/components/shared/usePostComment.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"usePostComment.d.ts","sourceRoot":"","sources":["../../../../src/components/shared/usePostComment.tsx"],"names":[],"mappings":"AAEA,OAAO,EAAE,mBAAmB,EAAE,MAAM,yCAAyC,CAAC;AAK9E,wBAAgB,cAAc,CAAC,EAAE,UAAU,EAAE;;CAAA;2FAWtC,IAAI,CAAC,mBAAmB,EAAE,aAAa,GAAG,aAAa,GAAG,mBAAmB,CAAC,GAAG;QAChF,qBAAqB,EAAE,OAAO,CAAC;KAClC;;EAiBJ"}
+{"version":3,"file":"usePostComment.d.ts","sourceRoot":"","sources":["../../../../src/components/shared/usePostComment.tsx"],"names":[],"mappings":"AACA,OAAO,EAAE,mBAAmB,EAAE,MAAM,yCAAyC,CAAC;AAW9E,wBAAgB,cAAc,CAAC,EAAE,UAAU,EAAE;;CAAA;2FAgBtC,IAAI,CAAC,mBAAmB,EAAE,aAAa,GAAG,aAAa,GAAG,mBAAmB,CAAC,GAAG;QAChF,qBAAqB,EAAE,OAAO,CAAC;KAClC;;EAwBJ"}

package/lib/esm/components/shared/usePostComment.js

@@ -7,15 +7,20 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
-import { useApolloClient } from '@apollo/client/react';
 import { publicApi } from '@cee-eng/hydrajs';
 import { useFetch } from '@rh-support/components';
-import { GET_CASE_COMMENTS } from '../../hooks/useCaseComments';
+import { useCaseDispatch } from '../../context/CaseContext';
+import { useCaseDetailsPageStateContext } from '../../context/CaseDetailsPageContext';
+import { useCaseDiscussionTabDispatchContext, useCaseDiscussionTabStateContext, } from '../../context/CaseDiscussionTabContext';
+import { updateDiscussionStateComments } from '../../reducers/CaseDiscussionTabReducer';
 export function usePostComment({ caseNumber }) {
-    const client = useApolloClient();
     const { request: postCommentRequest, isFetching: isPostingComment } = useFetch(publicApi.kase.postComment, {
         propgateErrors: true,
     });
+    const caseDispatch = useCaseDispatch();
+    const dispatchDiscussion = useCaseDiscussionTabDispatchContext();
+    const { sort, allDiscussions, discussionFiltersListState } = useCaseDiscussionTabStateContext();
+    const { caseDetailsPageState: { caseFeedbacksHydra }, } = useCaseDetailsPageStateContext();
     const defaultContentType = 'plaintext';
     const postComment = (_a) => __awaiter(this, [_a], void 0, function* ({ commentBody, contentType = defaultContentType, updateDiscussionState = true, doNotChangeStatus = false, }) {
         if (!commentBody)
@@ -27,9 +32,8 @@ export function usePostComment({ caseNumber }) {
                 contentType,
                 doNotChangeStatus,
             });
-            if (updateDiscussionState) {
-                yield client.refetchQueries({ include: [GET_CASE_COMMENTS] });
-            }
+            updateDiscussionState &&
+                updateDiscussionStateComments(dispatchDiscussion, caseDispatch, caseNumber, allDiscussions, sort, caseFeedbacksHydra.data, discussionFiltersListState);
         }
         catch (e) {
             throw e;

package/lib/esm/components/wizardLayout/GlobalTroubleshootEffects.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"GlobalTroubleshootEffects.d.ts","sourceRoot":"","sources":["../../../../src/components/wizardLayout/GlobalTroubleshootEffects.tsx"],"names":[],"mappings":"AAeA,OAAO,KAAkD,MAAM,OAAO,CAAC;AACvE,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAWvD,OAAO,EAAuC,eAAe,EAAE,MAAM,iCAAiC,CAAC;AAYvG,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AAED,wBAAgB,yBAAyB,CAAC,KAAK,EAAE,MAAM,qBA0atD"}
+{"version":3,"file":"GlobalTroubleshootEffects.d.ts","sourceRoot":"","sources":["../../../../src/components/wizardLayout/GlobalTroubleshootEffects.tsx"],"names":[],"mappings":"AASA,OAAO,KAAkD,MAAM,OAAO,CAAC;AACvE,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAWvD,OAAO,EAAuC,eAAe,EAAE,MAAM,iCAAiC,CAAC;AAYvG,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AAED,wBAAgB,yBAAyB,CAAC,KAAK,EAAE,MAAM,qBAgUtD"}

package/lib/esm/components/wizardLayout/GlobalTroubleshootEffects.js

@@ -7,11 +7,9 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
-import { useApolloClient } from '@apollo/client/react';
 import { useDebounce } from '@rh-support/components';
 import { GlobalMetadataStateContext, useUserPreferences } from '@rh-support/react-context';
 import { ability, CaseListFields, resourceActions, resources } from '@rh-support/user-permissions';
-import { GET_ACCOUNT_CONTACTS, resolveProductServiceLevelsForAccount, } from '@rh-support/utils';
 import findIndex from 'lodash/findIndex';
 import includes from 'lodash/includes';
 import isEmpty from 'lodash/isEmpty';
@@ -25,7 +23,7 @@ import { TCDispatchContext, TCStateContext } from '../../context/TopContentConte
 import { useResetCaseCreate } from '../../hooks/useResetCaseCreate';
 import { CASE_DEATILS_SOURCE_REFERRER_LIMIT } from '../../reducers/CaseConstNTypes';
 import { getDescriptionWOQues } from '../../reducers/CaseHelpers';
-import { setCaseAccountNumber, setCaseDetails, setCaseOwner, setCaseState } from '../../reducers/CaseReducer';
+import { setCaseAccountNumber, setCaseDetails, setCaseOwner } from '../../reducers/CaseReducer';
 import { AppRouteSections } from '../../reducers/RouteConstNTypes';
 import { setActiveSectionChanged, setRouteFlags, updateisNextBtnClickedToShowValidationError, } from '../../reducers/RouteReducer';
 import { fetchEdmundAbbottRules } from '../../reducers/RulesReducer';
@@ -36,28 +34,23 @@ import { AttachmentStateContext } from '../shared/fileUpload/reducer/AttachmentR
 export function GlobalTroubleshootEffects(props) {
     const [initDefaultSection, setInitDefaultSection] = useState(false);
     const dispatchToRouteReducer = useContext(RouteDispatchContext);
-    const { globalMetadataState: { allProducts, loggedInUser, managedAccounts, loggedInUserRights, loggedInUsersAccount, loggedInUserJwtToken, }, } = useContext(GlobalMetadataStateContext);
+    const { globalMetadataState: { allProducts, loggedInUser, managedAccounts, loggedInUserRights, loggedInUsersAccount }, } = useContext(GlobalMetadataStateContext);
     const { sessionRestore: { activeSessionId }, } = useContext(SessionRestoreStateContext);
-    const { accountNumber, contactSsoUsername, product, version, summary, issue, environment, periodicityOfIssue, timeFramesAndUrgency, caseType, language, selectedAccountDetails, selectedOwnerContactId, } = useCaseSelector((state) => {
-        var _a, _b;
-        return ({
-            accountNumber: state.caseDetails.accountNumberRef,
-            contactSsoUsername: state.caseDetails.contactSSOName,
-            product: state.caseDetails.product,
-            version: state.caseDetails.version,
-            summary: state.caseDetails.summary,
-            issue: state.caseDetails.issue,
-            environment: state.caseDetails.environment,
-            periodicityOfIssue: state.caseDetails.periodicityOfIssue,
-            timeFramesAndUrgency: state.caseDetails.timeFramesAndUrgency,
-            caseType: state.caseDetails.caseType,
-            language: state.caseDetails.caseLanguage,
-            selectedAccountDetails: state.selectedAccountDetails,
-            selectedOwnerContactId: (_b = (_a = state.selectedOwner) === null || _a === void 0 ? void 0 : _a.data) === null || _b === void 0 ? void 0 : _b.id,
-        });
-    }, isEqual);
+    const { accountNumber, product, version, contactSsoUsername, summary, issue, environment, periodicityOfIssue, timeFramesAndUrgency, caseType, language, selectedAccountDetails, } = useCaseSelector((state) => ({
+        accountNumber: state.caseDetails.accountNumberRef,
+        product: state.caseDetails.product,
+        version: state.caseDetails.version,
+        contactSsoUsername: state.caseDetails.contactSSOName,
+        summary: state.caseDetails.summary,
+        issue: state.caseDetails.issue,
+        environment: state.caseDetails.environment,
+        periodicityOfIssue: state.caseDetails.periodicityOfIssue,
+        timeFramesAndUrgency: state.caseDetails.timeFramesAndUrgency,
+        caseType: state.caseDetails.caseType,
+        language: state.caseDetails.caseLanguage,
+        selectedAccountDetails: state.selectedAccountDetails,
+    }), isEqual);
     const caseDispatch = useCaseDispatch();
-    const apolloClient = useApolloClient();
     const isCaseCreate = RouteUtils.getQueryParams(props.routeProps).caseCreate === 'true';
     const urlQueryParams = RouteUtils.getQueryParams(props.routeProps);
     const isFirstMount = useRef(true);
@@ -162,76 +155,20 @@ export function GlobalTroubleshootEffects(props) {
         // eslint-disable-next-line react-hooks/exhaustive-deps
     }, [dispatchToRouteReducer, props.routeProps.location.pathname, isCaseCreate, isSearchIntent]);
     /**
-     * Auto-populate account and owner for external users.
-     * For org admin: dropdowns are visible but disabled — sets initial values.
-     * For non-org admin: dropdowns are hidden — fires the same queries in background.
+     * Setting Default AccountNumber and ContactSsoUsername from loggedInUsersAccount
+     * Disabling exhaustive-deps rule as we don't want to reset default values if user manually clears these from UI.
+     * This is a one time thing when loggedInUserJwtToken is set.
      */
     useEffect(() => {
-        var _a, _b;
-        if (isEmpty(loggedInUserRights.data))
-            return;
-        if (loggedInUserRights.data.isInternal())
+        if (!isCaseCreate)
             return;
-        const resolvedAccountNumber = ((_a = loggedInUsersAccount.data) === null || _a === void 0 ? void 0 : _a.accountNumber) ||
-            loggedInUserRights.data.getAccountNumber() ||
-            (loggedInUserJwtToken === null || loggedInUserJwtToken === void 0 ? void 0 : loggedInUserJwtToken.account_number) ||
-            '';
-        if (isEmpty(accountNumber) && !isEmpty(resolvedAccountNumber)) {
-            const hasFullAccountData = !isEmpty((_b = loggedInUsersAccount.data) === null || _b === void 0 ? void 0 : _b.accountNumber);
-            setCaseAccountNumber(caseDispatch, resolvedAccountNumber, hasFullAccountData, hasFullAccountData ? loggedInUsersAccount.data : {}, apolloClient);
-        }
-        if (isEmpty(contactSsoUsername)) {
+        isEmpty(accountNumber) && setCaseAccountNumber(caseDispatch, loggedInUserRights.data.getAccountNumber());
+        isEmpty(contactSsoUsername) &&
             setCaseOwner(caseDispatch, loggedInUserRights.data.getHydraContactFromLoggedInUser(), product, undefined, undefined, true, undefined, true, undefined, undefined, loggedInUserRights.data.isInternal()
                 ? accountNumber || loggedInUserRights.data.getAccountNumber()
                 : undefined);
-        }
-        // eslint-disable-next-line react-hooks/exhaustive-deps
-    }, [
-        caseDispatch,
-        loggedInUserRights.data,
-        loggedInUsersAccount.data,
-        apolloClient,
-        accountNumber,
-        contactSsoUsername,
-    ]);
-    useEffect(() => {
-        if (isEmpty(loggedInUserRights.data) || loggedInUserRights.data.isInternal())
-            return;
-        if (isEmpty(accountNumber) || isEmpty(contactSsoUsername))
-            return;
-        if (selectedAccountDetails.isFetching)
-            return;
-        if (selectedOwnerContactId)
-            return;
-        const ownerSso = loggedInUserRights.data.getSSOUsername();
-        const fetchContacts = () => __awaiter(this, void 0, void 0, function* () {
-            var _a, _b, _c, _d, _e, _f, _g, _h, _j;
-            try {
-                const { data } = yield apolloClient.query({
-                    query: GET_ACCOUNT_CONTACTS,
-                    variables: {
-                        accountNumber: { eq: accountNumber },
-                        first: 200,
-                        orderBy: { Name: { order: 'ASC' } },
-                    },
-                });
-                const response = data;
-                const contactEdges = (_h = (_g = (_f = (_e = (_d = (_c = (_b = (_a = response === null || response === void 0 ? void 0 : response.salesforce_support_uiapi) === null || _a === void 0 ? void 0 : _a.query) === null || _b === void 0 ? void 0 : _b.SalesforceSupportAccount) === null || _c === void 0 ? void 0 : _c.edges) === null || _d === void 0 ? void 0 : _d[0]) === null || _e === void 0 ? void 0 : _e.node) === null || _f === void 0 ? void 0 : _f.Contacts) === null || _g === void 0 ? void 0 : _g.edges) !== null && _h !== void 0 ? _h : [];
-                const matchingContact = contactEdges.find(({ node }) => { var _a, _b; return ((_b = (_a = node.SSOUserName__c) === null || _a === void 0 ? void 0 : _a.value) === null || _b === void 0 ? void 0 : _b.toLowerCase()) === (ownerSso === null || ownerSso === void 0 ? void 0 : ownerSso.toLowerCase()); });
-                if ((_j = matchingContact === null || matchingContact === void 0 ? void 0 : matchingContact.node) === null || _j === void 0 ? void 0 : _j.Id) {
-                    const ownerWithId = Object.assign(Object.assign({}, loggedInUserRights.data.getHydraContactFromLoggedInUser()), { id: matchingContact.node.Id });
-                    setCaseState(caseDispatch, {
-                        selectedOwner: { data: ownerWithId, isFetching: false, isError: false, errorMessage: '' },
-                    });
-                }
-            }
-            catch (e) {
-                // Contact fetch failed; case proceeds with owner from JWT
-            }
-        });
-        fetchContacts();
         // eslint-disable-next-line react-hooks/exhaustive-deps
-    }, [accountNumber, contactSsoUsername, selectedAccountDetails.isFetching, selectedOwnerContactId]);
+    }, [caseDispatch, loggedInUserRights.data]);
     /**
      * handling top content call
      */
@@ -243,22 +180,6 @@ export function GlobalTroubleshootEffects(props) {
             return;
         fetchTopContent(tcDispatch, { product, version });
     }, [product, tcDispatch, topContentPayload, version]);
-    useEffect(() => {
-        if (isEmpty(product) || selectedAccountDetails.isFetching || isEmpty(selectedAccountDetails.data))
-            return;
-        const serviceLevels = resolveProductServiceLevelsForAccount(selectedAccountDetails.data, allProducts.data.productsResult, product);
-        if (!serviceLevels)
-            return;
-        setCaseState(caseDispatch, {
-            productServiceLevel: serviceLevels.productServiceLevel,
-            otherServiceLevels: serviceLevels.otherServiceLevels,
-            selectedEntitlementId: serviceLevels.defaultEntitlementId,
-        });
-        if (serviceLevels.entitlementSla) {
-            setCaseDetails(caseDispatch, { entitlementSla: serviceLevels.entitlementSla });
-        }
-        // eslint-disable-next-line react-hooks/exhaustive-deps
-    }, [product, selectedAccountDetails.data, allProducts.data.productsResult]);
     // set case language to preferred language
     useEffect(() => {
         const userOriginalPreferredLanguage = () => __awaiter(this, void 0, void 0, function* () {
@@ -335,13 +256,11 @@ export function GlobalTroubleshootEffects(props) {
      * each case create. Currently we refetch the account details when user clicks on troubleshoot a new session
      */
     useEffect(() => {
-        if (loggedInUserRights.data.isInternal())
-            return;
         if (!isEmpty(loggedInUsersAccount.data) &&
             !isEmpty(selectedAccountDetails.data) &&
             loggedInUserRights.data.isAccountSameAsLoggedInAccount(selectedAccountDetails.data.accountNumber) &&
             !isEqual(loggedInUsersAccount.data, selectedAccountDetails.data)) {
-            setCaseAccountNumber(caseDispatch, loggedInUsersAccount.data.accountNumber, true, loggedInUsersAccount.data, apolloClient);
+            setCaseAccountNumber(caseDispatch, loggedInUsersAccount.data.accountNumber, true, loggedInUsersAccount.data);
         }
         // eslint-disable-next-line react-hooks/exhaustive-deps
     }, [loggedInUsersAccount.data]);

package/lib/esm/components/wizardLayout/WizardLayout.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"WizardLayout.d.ts","sourceRoot":"","sources":["../../../../src/components/wizardLayout/WizardLayout.tsx"],"names":[],"mappings":"AAUA,OAAO,KAAkD,MAAM,OAAO,CAAC;AAEvE,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAMvD,OAAO,EAAuC,eAAe,EAAE,MAAM,iCAAiC,CAAC;AAcvG,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AAED,wBAAgB,YAAY,CAAC,KAAK,EAAE,MAAM,qBAoLzC"}
+{"version":3,"file":"WizardLayout.d.ts","sourceRoot":"","sources":["../../../../src/components/wizardLayout/WizardLayout.tsx"],"names":[],"mappings":"AASA,OAAO,KAAkD,MAAM,OAAO,CAAC;AAEvE,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAMvD,OAAO,EAAuC,eAAe,EAAE,MAAM,iCAAiC,CAAC;AAcvG,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AAED,wBAAgB,YAAY,CAAC,KAAK,EAAE,MAAM,qBAqLzC"}

package/lib/esm/components/wizardLayout/WizardLayout.js

@@ -7,7 +7,6 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
-import { useApolloClient } from '@apollo/client/react';
 import { Grid, GridItem } from '@patternfly/react-core';
 import { SupportFeedbackForm } from '@rh-support/components';
 import { fetchProducts, GlobalMetadataDispatchContext, GlobalMetadataStateContext } from '@rh-support/react-context';
@@ -38,9 +37,10 @@ export function WizardLayout(props) {
     const { routeState: { activeSection, isCaseCreate }, } = useContext(RouteContext);
     const { getMetadata } = useMetadata();
     const [isAIChatMode, setIsAIChatMode] = useState(false);
-    const { caseCreationError, caseType, product, caseState, hasInvalidEntitlements } = useCaseSelector((state) => ({
+    const { caseCreationError, contactSSOName, caseType, product, caseState, hasInvalidEntitlements } = useCaseSelector((state) => ({
         caseState: state,
         caseCreationError: state.caseCreationError,
+        contactSSOName: state.caseDetails.contactSSOName,
         caseType: state.caseDetails.caseType,
         product: state.caseDetails.product,
         hasInvalidEntitlements: state.hasInvalidEntitlements,
@@ -50,7 +50,6 @@ export function WizardLayout(props) {
     const { sessionRestore: { activeSessionId, previousSessions }, } = useContext(SessionRestoreStateContext);
     const { globalMetadataState: { allProducts, loggedInUser, loggedInUsersAccount, loggedInUserRights }, } = useContext(GlobalMetadataStateContext);
     const dispatchToGlobalMetadataReducer = useContext(GlobalMetadataDispatchContext);
-    const apolloClient = useApolloClient();
     const canAddAttachments = ability.can(resourceActions.PATCH, resources.CASE_CREATE, CaseListFields.ATTACHMENTS);
     const { attachmentState } = useContext(AttachmentStateContext);
     const isAnyFileAttachedLocal = isAnyFileAttached(attachmentState.caseFiles.selectedLocalFiles);
@@ -102,7 +101,7 @@ export function WizardLayout(props) {
                 "Try submitting again after a minute. Please ",
                 React.createElement(SupportFeedbackForm, { isInline: true }),
                 " if you continue to see this message.")));
-        submitCase(caseDispatch, sessionRestoreDispatch, caseState, isCaseCreate, errorMessageCaseSubmit500, loggedInUser.data.ssoUsername, loggedInUsersAccount === null || loggedInUsersAccount === void 0 ? void 0 : loggedInUsersAccount.data.secureSupport, isReSubmitting || false, RouteUtils.getQueryParams(props.routeProps).caseCreate === 'true', sessionItem, apolloClient);
+        submitCase(caseDispatch, sessionRestoreDispatch, caseState, isCaseCreate, errorMessageCaseSubmit500, loggedInUser.data.ssoUsername, loggedInUsersAccount === null || loggedInUsersAccount === void 0 ? void 0 : loggedInUsersAccount.data.secureSupport, isReSubmitting || false, RouteUtils.getQueryParams(props.routeProps).caseCreate === 'true', sessionItem);
         // reset viewedModals on case submit
         viewedConfirmationModalsList.current = [];
         !isReSubmitting &&
@@ -121,9 +120,11 @@ export function WizardLayout(props) {
         }
         setConfirmationModalType(null);
     };
+    // Loading app metadata
     useEffect(() => {
-        fetchProducts(dispatchToGlobalMetadataReducer, apolloClient);
-    }, [dispatchToGlobalMetadataReducer, apolloClient]);
+        fetchProducts(dispatchToGlobalMetadataReducer, contactSSOName);
+        // eslint-disable-next-line react-hooks/exhaustive-deps
+    }, [contactSSOName, dispatchToGlobalMetadataReducer]);
     return (React.createElement(React.Fragment, null,
         React.createElement(GlobalTroubleshootEffects, { routeProps: props.routeProps }),
         activeSection !== AppRouteSections.DESCRIBE_IDEA && (React.createElement(PreCaseConfirmationModals, { onModalClose: onModalClose, confirmationModalType: confirmationModalType, onConfirm: () => submitCaseAndNavigate(caseCreationError) })),

package/lib/esm/components/wizardLayout/WizardNavigation.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"WizardNavigation.d.ts","sourceRoot":"","sources":["../../../../src/components/wizardLayout/WizardNavigation.tsx"],"names":[],"mappings":"AAcA,OAAO,KAAmE,MAAM,OAAO,CAAC;AAExF,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAUvD,OAAO,EAAoB,eAAe,EAAE,qBAAqB,EAAE,MAAM,iCAAiC,CAAC;AAM3G,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;IACjD,MAAM,EAAE,CAAC,CAAC,EAAE,KAAK,CAAC,UAAU,CAAC,iBAAiB,CAAC,KAAK,IAAI,CAAC;IACzD,MAAM,EAAE,CAAC,CAAC,EAAE,KAAK,CAAC,UAAU,CAAC,iBAAiB,CAAC,KAAK,IAAI,CAAC;IACzD,UAAU,EAAE,OAAO,CAAC,qBAAqB,CAAC,CAAC;IAC3C,QAAQ,EAAE,MAAM,IAAI,CAAC;IACrB,mBAAmB,EAAE,CAAC,gCAAgC,EAAE,OAAO,KAAK,IAAI,CAAC;IACzE,gBAAgB,EAAE,CAAC,IAAI,EAAE,OAAO,KAAK,IAAI,CAAC;IAC1C,uBAAuB,CAAC,EAAE,OAAO,CAAC;IAClC,0BAA0B,CAAC,EAAE,CAAC,KAAK,EAAE,KAAK,CAAC,cAAc,CAAC,OAAO,CAAC,KAAK,IAAI,CAAC;IAC5E,kCAAkC,CAAC,EAAE,CAAC,KAAK,EAAE,KAAK,CAAC,cAAc,CAAC,OAAO,CAAC,KAAK,IAAI,CAAC;IACpF,qCAAqC,CAAC,EAAE,OAAO,CAAC;IAChD,gCAAgC,EAAE,CAAC,KAAK,EAAE,KAAK,CAAC,cAAc,CAAC,OAAO,CAAC,KAAK,IAAI,CAAC;IACjF,aAAa,CAAC,EAAE,GAAG,CAAC;IACpB,oBAAoB,EAAE,CAAC,KAAK,EAAE,KAAK,CAAC,cAAc,CAAC,OAAO,CAAC,KAAK,IAAI,CAAC;IACrE,YAAY,CAAC,EAAE,OAAO,CAAC;IACvB,eAAe,CAAC,EAAE,CAAC,KAAK,EAAE,OAAO,KAAK,IAAI,CAAC;IAC3C,sBAAsB,CAAC,EAAE,MAAM,IAAI,CAAC;IACpC,kBAAkB,CAAC,EAAE,MAAM,IAAI,CAAC;IAChC,YAAY,CAAC,EAAE,OAAO,CAAC;IACvB,mBAAmB,CAAC,EAAE,OAAO,CAAC;CACjC;AAGD,iBAAS,gBAAgB,CAAC,KAAK,EAAE,MAAM,qBA8atC;kBA9aQ,gBAAgB;;;AAgbzB,eAAe,gBAAgB,CAAC"}
+{"version":3,"file":"WizardNavigation.d.ts","sourceRoot":"","sources":["../../../../src/components/wizardLayout/WizardNavigation.tsx"],"names":[],"mappings":"AAeA,OAAO,KAAmE,MAAM,OAAO,CAAC;AAExF,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAUvD,OAAO,EAAoB,eAAe,EAAE,qBAAqB,EAAE,MAAM,iCAAiC,CAAC;AAM3G,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;IACjD,MAAM,EAAE,CAAC,CAAC,EAAE,KAAK,CAAC,UAAU,CAAC,iBAAiB,CAAC,KAAK,IAAI,CAAC;IACzD,MAAM,EAAE,CAAC,CAAC,EAAE,KAAK,CAAC,UAAU,CAAC,iBAAiB,CAAC,KAAK,IAAI,CAAC;IACzD,UAAU,EAAE,OAAO,CAAC,qBAAqB,CAAC,CAAC;IAC3C,QAAQ,EAAE,MAAM,IAAI,CAAC;IACrB,mBAAmB,EAAE,CAAC,gCAAgC,EAAE,OAAO,KAAK,IAAI,CAAC;IACzE,gBAAgB,EAAE,CAAC,IAAI,EAAE,OAAO,KAAK,IAAI,CAAC;IAC1C,uBAAuB,CAAC,EAAE,OAAO,CAAC;IAClC,0BAA0B,CAAC,EAAE,CAAC,KAAK,EAAE,KAAK,CAAC,cAAc,CAAC,OAAO,CAAC,KAAK,IAAI,CAAC;IAC5E,kCAAkC,CAAC,EAAE,CAAC,KAAK,EAAE,KAAK,CAAC,cAAc,CAAC,OAAO,CAAC,KAAK,IAAI,CAAC;IACpF,qCAAqC,CAAC,EAAE,OAAO,CAAC;IAChD,gCAAgC,EAAE,CAAC,KAAK,EAAE,KAAK,CAAC,cAAc,CAAC,OAAO,CAAC,KAAK,IAAI,CAAC;IACjF,aAAa,CAAC,EAAE,GAAG,CAAC;IACpB,oBAAoB,EAAE,CAAC,KAAK,EAAE,KAAK,CAAC,cAAc,CAAC,OAAO,CAAC,KAAK,IAAI,CAAC;IACrE,YAAY,CAAC,EAAE,OAAO,CAAC;IACvB,eAAe,CAAC,EAAE,CAAC,KAAK,EAAE,OAAO,KAAK,IAAI,CAAC;IAC3C,sBAAsB,CAAC,EAAE,MAAM,IAAI,CAAC;IACpC,kBAAkB,CAAC,EAAE,MAAM,IAAI,CAAC;IAChC,YAAY,CAAC,EAAE,OAAO,CAAC;IACvB,mBAAmB,CAAC,EAAE,OAAO,CAAC;CACjC;AAGD,iBAAS,gBAAgB,CAAC,KAAK,EAAE,MAAM,qBAmbtC;kBAnbQ,gBAAgB;;;AAqbzB,eAAe,gBAAgB,CAAC"}

package/lib/esm/components/wizardLayout/WizardNavigation.js

@@ -12,6 +12,7 @@ import { Button, ButtonVariant, WizardFooterWrapper } from '@patternfly/react-co
 import { useFetch, usePrevious } from '@rh-support/components';
 import { GlobalMetadataStateContext, useCanCreateCase } from '@rh-support/react-context';
 import { dtmTrackEventCaseCreationStepEncountered, getResTypeFromUrl, isFunctionalCookieAccepted, PreviousToNewCaseTypeMap, scrollIntoView, } from '@rh-support/utils';
+import find from 'lodash/find';
 import isEmpty from 'lodash/isEmpty';
 import isEqual from 'lodash/isEqual';
 import React, { useContext, useEffect, useLayoutEffect, useRef, useState } from 'react';
@@ -31,15 +32,14 @@ import { RecommendationFeedbackModal } from '../Recommendations/RecommendationFe
 import { useIsSectionValid } from '../shared/useIsSectionValid';
 const defaultProps = {};
 function WizardNavigation(props) {
+    var _a, _b;
     const { t } = useTranslation();
     const { isVariationA } = useAB();
     const canCreateCase = useCanCreateCase();
     const { recommendationState } = useContext(RecommendationStateContext);
     const aiResponseState = useAIResponseState();
-    const { routeState: { activeSection, isNextBtnClickedToShowValidationError, 
-    // noValidEntitlement,
-    isCaseCreate, }, } = useContext(RouteContext);
-    const { globalMetadataState: { loggedInUsersAccount, navBarRef }, } = useContext(GlobalMetadataStateContext);
+    const { routeState: { activeSection, isNextBtnClickedToShowValidationError, noValidEntitlement, isSearchIntent, isCaseCreate, }, } = useContext(RouteContext);
+    const { globalMetadataState: { loggedInUsersAccount, allProducts, navBarRef }, } = useContext(GlobalMetadataStateContext);
     const { caseState, issue, summary, product, version, caseType } = useCaseSelector((state) => ({
         caseState: state,
         issue: state.caseDetails.issue,
@@ -49,11 +49,8 @@ function WizardNavigation(props) {
         caseType: state.caseDetails.caseType,
         manageSupportCases: state.selectedOwner.data.manageSupportCases,
     }), isEqual);
-    // isEntitledProduct — commented out; product-level entitlement now resolved from SFDCProductJSON__c
-    // const isEntitledProduct = find(
-    //     allProducts?.data?.productsResult,
-    //     (p) => p.product === caseState.caseDetails.product
-    // )?.isEntitledProduct;
+    // To check if the user is entitled or not
+    const isEntitledProduct = (_b = find((_a = allProducts === null || allProducts === void 0 ? void 0 : allProducts.data) === null || _a === void 0 ? void 0 : _a.productsResult, (p) => p.product === caseState.caseDetails.product)) === null || _b === void 0 ? void 0 : _b.isEntitledProduct;
     const dispatchToRouteReducer = useContext(RouteDispatchContext);
     const { activeSectionError, isSectionValidFn } = useIsSectionValid(activeSection);
     const [isRecsModalVisible, setIsRecsModalVisible] = useState(false);
@@ -254,6 +251,7 @@ function WizardNavigation(props) {
         }
         catch (e) { }
     });
+    const isEntitledProductLocal = isSearchIntent ? true : isEntitledProduct;
     const nextButtonDisabledLogic = () => {
         const isLoadingARH = props.isLoadingARH &&
             props.activeStep.id === AppRouteSections.RESOURCES &&
@@ -265,9 +263,11 @@ function WizardNavigation(props) {
         let value = isLoadingARH ||
             ((isEmpty(summary) || isEmpty(issue) || isEmpty(product) || isEmpty(version)) &&
                 props.activeStep.id === (isCaseCreate ? AppRouteSections.SUMMARIZE : AppRouteSections.TROUBLESHOOT)) ||
+            (!isEntitledProductLocal && props.activeStep.nextButtonLabel === 'Get support') ||
             props.activeStep.nextButtonLabel === 'Troubleshoot' ||
+            !!activeSectionError ||
             (isSectionValidFn && !isSectionValidFn(props.activeStep.id) && isNextBtnClickedToShowValidationError) ||
-            // noValidEntitlement ||
+            noValidEntitlement ||
             isLoadingRecs;
         return value;
     };

package/lib/esm/context/CaseContext.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseContext.d.ts","sourceRoot":"","sources":["../../../src/context/CaseContext.tsx"],"names":[],"mappings":"AACA,OAAO,KAAK,MAAM,OAAO,CAAC;AAC1B,OAAO,EAAqE,sBAAsB,EAAE,MAAM,aAAa,CAAC;AAGxH,OAAO,EAAE,eAAe,EAAE,UAAU,EAAoB,MAAM,6BAA6B,CAAC;AAK5F,eAAO,MAAM,gBAAgB,oEAAiF,CAAC;AAC/G,eAAO,MAAM,YAAY,0DAAiE,CAAC;AAE3F,eAAO,MAAM,eAAe,iDAAoE,CAAC;AACjG,eAAO,MAAM,eAAe,iJAAoE,CAAC;AAGjG,wBAAgB,mBAAmB,CAAC,EAAE,QAAQ,EAAE;;CAAA,qBAM/C"}
+{"version":3,"file":"CaseContext.d.ts","sourceRoot":"","sources":["../../../src/context/CaseContext.tsx"],"names":[],"mappings":"AACA,OAAO,KAAK,MAAM,OAAO,CAAC;AAC1B,OAAO,EAAqE,sBAAsB,EAAE,MAAM,aAAa,CAAC;AAGxH,OAAO,EAAE,eAAe,EAAE,UAAU,EAAoB,MAAM,6BAA6B,CAAC;AAK5F,eAAO,MAAM,gBAAgB,oEAAiF,CAAC;AAC/G,eAAO,MAAM,YAAY,0DAAiE,CAAC;AAC3F,eAAO,MAAM,eAAe,iDAAoE,CAAC;AACjG,eAAO,MAAM,eAAe,iJAAoE,CAAC;AAGjG,wBAAgB,mBAAmB,CAAC,EAAE,QAAQ,EAAE;;CAAA,qBAM/C"}

package/lib/esm/hooks/useResetCaseCreate.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"useResetCaseCreate.d.ts","sourceRoot":"","sources":["../../../src/hooks/useResetCaseCreate.tsx"],"names":[],"mappings":"AAcA,wBAAgB,kBAAkB;;EAsCjC"}
+{"version":3,"file":"useResetCaseCreate.d.ts","sourceRoot":"","sources":["../../../src/hooks/useResetCaseCreate.tsx"],"names":[],"mappings":"AAqBA,wBAAgB,kBAAkB;;EA2CjC"}

package/lib/esm/hooks/useResetCaseCreate.js

@@ -1,3 +1,4 @@
+import { fetchLoggedInUser, fetchLoggedInUsersAccount, GlobalMetadataDispatchContext, GlobalMetadataStateContext, } from '@rh-support/react-context';
 import { useContext } from 'react';
 import { AttachmentDispatchContext, resetAttachment } from '../components/shared/fileUpload';
 import { useCaseDispatch } from '../context/CaseContext';
@@ -6,6 +7,7 @@ import { useRecommendationDispatchContext } from '../context/RecommendationConte
 import { RulesDispatchContext } from '../context/RulesContext';
 import { TCDispatchContext } from '../context/TopContentContext';
 import { CaseReducerConstants } from '../reducers/CaseConstNTypes';
+import { setCaseAccountNumber, setCaseOwner } from '../reducers/CaseReducer';
 import { resetClusterRecommendations } from '../reducers/ClusterRecommendationsReducer';
 import { resetRecommendations } from '../reducers/RecommendationsReducer';
 import { resetEARules } from '../reducers/RulesReducer';
@@ -15,31 +17,22 @@ export function useResetCaseCreate() {
     const tcDispatch = useContext(TCDispatchContext);
     const recommendationsDispatch = useRecommendationDispatchContext();
     const caseDispatch = useCaseDispatch();
+    const dispatchToGlobalMetadataReducer = useContext(GlobalMetadataDispatchContext);
     const rulesDispatch = useContext(RulesDispatchContext);
     const clusterRecommendationsDispatch = useContext(ClusterRecommendationsDispatchContext);
+    const { globalMetadataState: { loggedInUsersAccount, loggedInUserRights, loggedInUserJwtToken }, } = useContext(GlobalMetadataStateContext);
     const resetCaseCreateState = () => {
-        // Commented out — don't refetch logged-in user contact details on case creation
-        // fetchLoggedInUser(dispatchToGlobalMetadataReducer, loggedInUserJwtToken, {});
+        // On case creation we refetch the user contact details to get users updated phone number
+        fetchLoggedInUser(dispatchToGlobalMetadataReducer, loggedInUserJwtToken, {});
         resetAttachment(dispatchToAttachmentReducer);
         resetTopContent(tcDispatch);
         resetRecommendations(recommendationsDispatch);
         caseDispatch({ type: CaseReducerConstants.resetCaseState });
-        // Commented out — don't refetch account details or auto-populate account/owner on case creation
-        // fetchLoggedInUsersAccount(dispatchToGlobalMetadataReducer, loggedInUserJwtToken, true, apolloClient);
-        // setCaseAccountNumber(caseDispatch, loggedInUserRights.data.getAccountNumber(), true, loggedInUsersAccount.data);
-        // setCaseOwner(
-        //     caseDispatch,
-        //     loggedInUserRights.data.getHydraContactFromLoggedInUser(),
-        //     '',
-        //     undefined,
-        //     undefined,
-        //     true,
-        // undefined,
-        // true,
-        // undefined,
-        // undefined,
-        // loggedInUserRights.data.isInternal() ? loggedInUserRights.data.getAccountNumber() : undefined
-        // );
+        // on case creation we refetch the account details to check if user still has all valid
+        // access for next case creation. For ex. may be user has exhausted his available enhanced sla limit
+        fetchLoggedInUsersAccount(dispatchToGlobalMetadataReducer, loggedInUserJwtToken, true);
+        setCaseAccountNumber(caseDispatch, loggedInUserRights.data.getAccountNumber(), true, loggedInUsersAccount.data);
+        setCaseOwner(caseDispatch, loggedInUserRights.data.getHydraContactFromLoggedInUser(), '', undefined, undefined, true, undefined, true, undefined, undefined, loggedInUserRights.data.isInternal() ? loggedInUserRights.data.getAccountNumber() : undefined);
         resetEARules(rulesDispatch);
         resetClusterRecommendations(clusterRecommendationsDispatch);
     };