@rh-support/troubleshoot 2.6.299 → 2.6.300

package/lib/esm/models/caseHistory.d.ts

@@ -1,80 +0,0 @@
-export interface ISFStringValue {
-    stringValue: string;
-}
-export interface ISFBooleanValue {
-    booleanValue: boolean;
-}
-export interface ISFDoubleValue {
-    doubleValue: number;
-}
-export interface ISFDateTimeValue {
-    dateTimeValue: string;
-}
-export type SFValue = ISFStringValue | ISFBooleanValue | ISFDoubleValue | ISFDateTimeValue | null;
-export interface ICaseHistoryNode {
-    Id: string;
-    SalesforceSupportField: {
-        value: string;
-        displayValue: string | null;
-        label: string | null;
-    };
-    OldValue: SFValue;
-    NewValue: SFValue;
-    CreatedBy: {
-        Name: {
-            value: string;
-        };
-        UserType: {
-            value: string;
-        } | null;
-        SmallPhotoUrl: {
-            value: string | null;
-        } | null;
-    };
-    CreatedDate: {
-        value: string;
-    };
-}
-export interface ICaseHistoryEdge {
-    node: ICaseHistoryNode;
-}
-export interface IGetCaseHistoryData {
-    salesforce_support_uiapi: {
-        query: {
-            SalesforceSupportCaseHistory: {
-                edges: ICaseHistoryEdge[];
-            };
-        };
-    };
-}
-export interface IGetCaseHistoryVars {
-    caseId: string;
-    first?: number;
-}
-/**
- * Normalized representation of a single Salesforce case history entry.
- *
- * Discriminated on `type`:
- * - `'Action'` — lifecycle events (created, closed, owner transfer) where no field
- *   value changed. `outputText` contains the human-readable sentence.
- * - `'Change'` — field-value mutations. `outputText` is empty; the Timeline layer
- *   formats display text via `applyReplacements` / `handleFieldChange`.
- */
-export interface ICaseHistoryItem {
-    id: string;
-    /** Raw Salesforce API field name (e.g. `Status`, `Case_Language__c`, `created`). */
-    fieldName: string;
-    /** Resolved human-readable label for the field (from FIELD_NAME_DISPLAY_MAP, SF label, or displayValue). */
-    displayName: string;
-    label: string | null;
-    oldValue: string | null;
-    newValue: string | null;
-    createdDate: string;
-    createdByUserName: string;
-    createdByCustomer: boolean;
-    photoUrl: string | null;
-    type: 'Action' | 'Change';
-    /** Pre-built sentence for Action items (e.g. "created the case"); empty for Change items. */
-    outputText: string;
-}
-//# sourceMappingURL=caseHistory.d.ts.map

package/lib/esm/models/caseHistory.d.ts.map

@@ -1 +0,0 @@
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package/lib/esm/models/caseHistory.js

@@ -1 +0,0 @@
-export {};

package/lib/esm/utils/TimelineUtils.d.ts

@@ -1,41 +0,0 @@
-export interface IHistoryChangeItem {
-    fieldName: string;
-    displayName?: string;
-    oldValue?: string | null;
-    newValue?: string | boolean | null;
-    createdByUserName?: string;
-}
-export declare const MULTI_SELECT_FIELDS: string[];
-export declare const LANGUAGE_CODE_MAPPING: Record<string, string>;
-/**
- * Maps `displayName` values (from `normalizeNodeToHistoryItem`, not raw SF API names)
- * to camelCase property prefixes used for hydrated lookup properties on history items.
- * E.g. key `"Product"` → prefix `"product"` → looks up `productNewName`, `productOldName`.
- */
-export declare const KEY_MAP: Record<string, string>;
-export declare const formatMultiSelectChange: (fieldName: string, oldValue: string, newValue: string) => string;
-/**
- * Generates human-readable text for a field change based on which values are present:
- * - Both values present → "changed X from A to B" (multiselect fields get add/remove diffing)
- * - Only newValue → "set X to B"
- * - Only oldValue (newValue is undefined or empty) → "removed X, was A"
- * - None of the above but `item.newValue` exists → fallback for cases where the resolved
- *   display string on the item differs from the `newValue` parameter passed in
- */
-export declare const formatDefaultChange: (item: IHistoryChangeItem, fieldName: string, oldValue: string, newValue: string) => string;
-/**
- * Field-specific formatting for history change text. Each case handles a SF field
- * whose raw values need special treatment before display.
- */
-export declare const handleFieldChange: (item: IHistoryChangeItem, fieldName: string, oldValue: string, newValue: string) => string;
-/**
- * Post-processes formatted change text.
- *
- * - Boolean special case: SF boolean history entries can carry a raw `boolean` newValue
- *   even after `extractStringValue` stringifies it. When the item's `newValue` is still
- *   a boolean at this point, we generate dedicated text to avoid displaying "true"/"false".
- * - String replacements remap legacy SF display names to current UI terminology
- *   ("Problem Statement" → "Title", "Case Type" → "Support Type").
- */
-export declare const applyPostProcessing: (text: string, item: IHistoryChangeItem) => string;
-//# sourceMappingURL=TimelineUtils.d.ts.map

package/lib/esm/utils/TimelineUtils.d.ts.map

@@ -1 +0,0 @@
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package/lib/esm/utils/TimelineUtils.js

@@ -1,134 +0,0 @@
-import { getFieldDisplayName } from './caseHistoryUtils';
-// https://help.salesforce.com/s/articleView?id=000384484&type=1
-// Adding in option for multiselect fields provided by salesforce.
-// In future for more multiselect fields just add to below array.
-// SF delimits multiselect picklist values with semicolons (`;`).
-export const MULTI_SELECT_FIELDS = ['SBR_Group__c'];
-export const LANGUAGE_CODE_MAPPING = {
-    de: 'German',
-    en: 'English',
-    es: 'Spanish',
-    fr: 'French',
-    it: 'Italian',
-    pt: 'Portuguese',
-    ko: 'Korean',
-    ja: 'Japanese',
-    zh: 'Chinese',
-    zh_CN: 'Chinese',
-    zh_HK: 'Chinese (Hong Kong)',
-    zh_TW: 'Chinese (Taiwan)',
-    ru: 'Russian',
-};
-/**
- * Maps `displayName` values (from `normalizeNodeToHistoryItem`, not raw SF API names)
- * to camelCase property prefixes used for hydrated lookup properties on history items.
- * E.g. key `"Product"` → prefix `"product"` → looks up `productNewName`, `productOldName`.
- */
-export const KEY_MAP = {
-    Product: 'product',
-    Version: 'version',
-    Account: 'account',
-    Contact: 'contact',
-    Entitlement: 'entitlement',
-    'Business Hours': 'businessHours',
-    Owner: 'queueNameOwner',
-    'Customer Escalation': 'customerEscalation',
-    'Case Group': 'caseGroup',
-    'SLA Start Date': 'slaStartDate',
-    'Case Language': 'caseLanguage',
-};
-export const formatMultiSelectChange = (fieldName, oldValue, newValue) => {
-    const oldValues = oldValue.split(';').map((s) => s.trim());
-    const newValues = newValue.split(';').map((s) => s.trim());
-    const added = newValues.filter((nv) => !oldValues.includes(nv));
-    const removed = oldValues.filter((ov) => !newValues.includes(ov));
-    if (added.length > 0 && removed.length === 0) {
-        return `added ${added.join(', ')} to ${fieldName}`;
-    }
-    if (removed.length > 0 && added.length === 0) {
-        return `removed ${removed.join(', ')} from ${fieldName}`;
-    }
-    if (added.length > 0 && removed.length > 0) {
-        return `changed ${fieldName}, added ${added.join(', ')} and removed ${removed.join(', ')}`;
-    }
-    return `changed ${fieldName} from ${oldValue} to ${newValue}`;
-};
-/**
- * Generates human-readable text for a field change based on which values are present:
- * - Both values present → "changed X from A to B" (multiselect fields get add/remove diffing)
- * - Only newValue → "set X to B"
- * - Only oldValue (newValue is undefined or empty) → "removed X, was A"
- * - None of the above but `item.newValue` exists → fallback for cases where the resolved
- *   display string on the item differs from the `newValue` parameter passed in
- */
-export const formatDefaultChange = (item, fieldName, oldValue, newValue) => {
-    if (oldValue && newValue) {
-        if (MULTI_SELECT_FIELDS.includes(item.fieldName)) {
-            return formatMultiSelectChange(fieldName, oldValue, newValue);
-        }
-        return `changed ${fieldName} from ${oldValue} to ${newValue}`;
-    }
-    if (newValue) {
-        return `set ${fieldName} to ${newValue}`;
-    }
-    if (oldValue && (newValue === undefined || newValue === '')) {
-        return `removed ${fieldName}, was ${oldValue}`;
-    }
-    if (item.newValue !== undefined) {
-        return `set ${fieldName} to ${item.newValue}`;
-    }
-    return '';
-};
-/**
- * Field-specific formatting for history change text. Each case handles a SF field
- * whose raw values need special treatment before display.
- */
-export const handleFieldChange = (item, fieldName, oldValue, newValue) => {
-    var _a, _b;
-    switch (item.fieldName) {
-        // Raw values are ISO 639-1 language codes; expand via LANGUAGE_CODE_MAPPING.
-        case 'Case_Language__c': {
-            const newVal = String((_a = item.newValue) !== null && _a !== void 0 ? _a : '');
-            const oldVal = String((_b = item.oldValue) !== null && _b !== void 0 ? _b : '');
-            const newLanguage = LANGUAGE_CODE_MAPPING[newVal] || newVal;
-            const oldLanguage = LANGUAGE_CODE_MAPPING[oldVal] || oldVal;
-            return oldVal && newVal
-                ? `changed ${fieldName} from ${oldLanguage} to ${newLanguage}`
-                : `set ${fieldName} to ${newLanguage || 'empty'}`;
-        }
-        // Raw SFDC IDs were already filtered by filterSfdcIdEntries; this handles the
-        // resolved-name path and uses createdByUserName as the display value.
-        case 'OwnerId':
-            return item.createdByUserName ? `set ${fieldName} to ${item.createdByUserName}` : '';
-        case 'Status':
-            return item.oldValue && item.newValue
-                ? `changed ${fieldName} from ${item.oldValue} to ${item.newValue}`
-                : `set ${fieldName} to ${item.newValue || 'empty'}`;
-        // Boolean toggle → human sentence; only reports when a user name is available.
-        case 'Customer_Escalation__c':
-            return item.createdByUserName ? 'started Escalation for this ticket' : '';
-        case 'SlaStartDate':
-            return item.newValue ? `set ${fieldName} to ${item.newValue}` : '';
-        // Field value is a user ID, not a label — hardcoded string avoids displaying a raw ID.
-        case 'RemoteSessionTermsAckedBy__c':
-            return 'Acked Remote Rider terms';
-        default:
-            return formatDefaultChange(item, fieldName, oldValue, newValue);
-    }
-};
-/**
- * Post-processes formatted change text.
- *
- * - Boolean special case: SF boolean history entries can carry a raw `boolean` newValue
- *   even after `extractStringValue` stringifies it. When the item's `newValue` is still
- *   a boolean at this point, we generate dedicated text to avoid displaying "true"/"false".
- * - String replacements remap legacy SF display names to current UI terminology
- *   ("Problem Statement" → "Title", "Case Type" → "Support Type").
- */
-export const applyPostProcessing = (text, item) => {
-    if (typeof item.newValue === 'boolean') {
-        const fieldName = item.displayName || getFieldDisplayName(item.fieldName);
-        return `set ${fieldName} to ${item.newValue}`;
-    }
-    return text.replaceAll('Problem Statement', 'Title').replaceAll('Case Type', 'Support Type');
-};

package/lib/esm/utils/caseHistoryUtils.d.ts

@@ -1,66 +0,0 @@
-import type { ICaseHistoryEdge, ICaseHistoryItem, ICaseHistoryNode, SFValue } from '../models/caseHistory';
-/**
- * Maps Salesforce field identifiers to human-readable display names.
- *
- * Contains two distinct key categories:
- * - Real SF API field names (e.g. `ContactId`, `RH_Product__c`, `FolderId__c`)
- * - Synthetic lifecycle pseudo-fields produced by the SF History API (e.g. `created`,
- *   `closed`, `ownerAssignment`). These are not custom Salesforce fields — they represent
- *   case lifecycle events that appear as history entries with no OldValue/NewValue.
- */
-export declare const FIELD_NAME_DISPLAY_MAP: Record<string, string>;
-export declare function getFieldDisplayName(fieldName: string): string | undefined;
-export declare function isSfdcId(value: string): boolean;
-/**
- * Extracts a string representation from a polymorphic SF value union.
- *
- * Property names (`stringValue`, `booleanValue`, etc.) correspond to GraphQL
- * inline-fragment aliases defined in the `GET_CASE_HISTORY` query. Changing those
- * aliases without updating this function will silently break value extraction.
- *
- * The check order is safe because the union discriminants are mutually exclusive.
- * Note: empty string `''` is a valid return value (distinct from `null`).
- */
-export declare function extractStringValue(val: SFValue): string | null;
-/**
- * Lifecycle pseudo-field names from the SF History API mapped to human-readable action
- * sentences. Fields not listed here fall back to using the raw `fieldName` as output text
- * in {@link normalizeNodeToHistoryItem}.
- */
-export declare const SPECIAL_FIELD_ACTIONS: Record<string, string>;
-export declare const DEFAULT_AVATAR_SRC = "https://www.patternfly.org/images/668560cd.svg";
-/**
- * Only SF `UserType === 'Standard'` is treated as an internal (Red Hat) user.
- * All other types — including `null`, `undefined`, and unknown portal types — default
- * to customer. This conservative default ensures external users are never accidentally
- * styled as internal.
- */
-export declare function deriveIsCustomer(userType: string | null | undefined): boolean;
-/**
- * Filters out history entries whose values are raw Salesforce IDs that cannot be
- * decoded into human-readable display strings.
- *
- * Filtering rules:
- * - Both values null → **keep** (lifecycle action events carry no values)
- * - `newValue` is an SFDC ID and `oldValue` is null or also an ID → **drop**
- *   (unresolvable reference change with no readable side)
- * - `oldValue` is an SFDC ID and `newValue` is null → **drop**
- *   (ID removal with no display name)
- * - At least one side is a human-readable string → **keep**
- */
-export declare function filterSfdcIdEntries(edges: ICaseHistoryEdge[]): ICaseHistoryNode[];
-/**
- * Converts a raw SF history node into a normalized `ICaseHistoryItem`.
- *
- * Classifies each entry as either:
- * - **Action** (`!oldValue && !newValue`): lifecycle events like "created", "closed".
- *   `outputText` is set here from {@link SPECIAL_FIELD_ACTIONS}, or falls back to the
- *   raw `fieldName` for unknown actions.
- * - **Change**: field-value mutations. `outputText` is left empty because the Timeline
- *   layer formats change text via `applyReplacements` / `handleFieldChange`.
- *
- * Display name fallback chain: `FIELD_NAME_DISPLAY_MAP` → SF `label` → SF
- * `displayValue` → raw `fieldName`.
- */
-export declare function normalizeNodeToHistoryItem(node: ICaseHistoryNode): ICaseHistoryItem;
-//# sourceMappingURL=caseHistoryUtils.d.ts.map

package/lib/esm/utils/caseHistoryUtils.d.ts.map

@@ -1 +0,0 @@
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package/lib/esm/utils/caseHistoryUtils.js

@@ -1,165 +0,0 @@
-/**
- * Maps Salesforce field identifiers to human-readable display names.
- *
- * Contains two distinct key categories:
- * - Real SF API field names (e.g. `ContactId`, `RH_Product__c`, `FolderId__c`)
- * - Synthetic lifecycle pseudo-fields produced by the SF History API (e.g. `created`,
- *   `closed`, `ownerAssignment`). These are not custom Salesforce fields — they represent
- *   case lifecycle events that appear as history entries with no OldValue/NewValue.
- */
-export const FIELD_NAME_DISPLAY_MAP = {
-    created: 'Case Created',
-    closed: 'Case Closed',
-    ownerAssignment: 'Owner',
-    ownerAccepted: 'Owner',
-    ownerEscalated: 'Owner',
-    external: 'Visibility',
-    ContactId: 'Contact',
-    RH_Product__c: 'Product',
-    RH_Version__c: 'Version',
-    EntitlementId: 'Entitlement',
-    AccountId: 'Account',
-    OwnerId: 'Owner',
-    BusinessHoursId: 'Business Hours',
-    FolderId__c: 'Case Group',
-    Status: 'Status',
-    Customer_Escalation__c: 'Customer Escalation',
-    SlaStartDate: 'SLA Start Date',
-    Case_Language__c: 'Case Language',
-    SBR_Group__c: 'SBR Group',
-};
-export function getFieldDisplayName(fieldName) {
-    if (fieldName in FIELD_NAME_DISPLAY_MAP) {
-        return FIELD_NAME_DISPLAY_MAP[fieldName];
-    }
-    return undefined;
-}
-// Salesforce object IDs are strictly 15 (case-sensitive) or 18 (case-insensitive)
-// alphanumeric characters. Strings of 16–17 chars are intentionally excluded.
-const SFDC_ID_REGEX = /^[a-zA-Z0-9]{15}$|^[a-zA-Z0-9]{18}$/;
-export function isSfdcId(value) {
-    return SFDC_ID_REGEX.test(value);
-}
-/**
- * Extracts a string representation from a polymorphic SF value union.
- *
- * Property names (`stringValue`, `booleanValue`, etc.) correspond to GraphQL
- * inline-fragment aliases defined in the `GET_CASE_HISTORY` query. Changing those
- * aliases without updating this function will silently break value extraction.
- *
- * The check order is safe because the union discriminants are mutually exclusive.
- * Note: empty string `''` is a valid return value (distinct from `null`).
- */
-export function extractStringValue(val) {
-    if (!val)
-        return null;
-    if ('stringValue' in val)
-        return val.stringValue;
-    if ('booleanValue' in val)
-        return String(val.booleanValue);
-    if ('doubleValue' in val)
-        return String(val.doubleValue);
-    if ('dateTimeValue' in val)
-        return val.dateTimeValue;
-    return null;
-}
-/**
- * Lifecycle pseudo-field names from the SF History API mapped to human-readable action
- * sentences. Fields not listed here fall back to using the raw `fieldName` as output text
- * in {@link normalizeNodeToHistoryItem}.
- */
-export const SPECIAL_FIELD_ACTIONS = {
-    created: 'created the case',
-    closed: 'closed the case',
-    ownerAssignment: 'changed the case owner',
-    ownerAccepted: 'accepted ownership of the case',
-    ownerEscalated: 'escalated the case owner',
-    external: 'made the case visible to customers',
-};
-export const DEFAULT_AVATAR_SRC = 'https://www.patternfly.org/images/668560cd.svg';
-const INTERNAL_USER_TYPE = 'Standard';
-/**
- * Only SF `UserType === 'Standard'` is treated as an internal (Red Hat) user.
- * All other types — including `null`, `undefined`, and unknown portal types — default
- * to customer. This conservative default ensures external users are never accidentally
- * styled as internal.
- */
-export function deriveIsCustomer(userType) {
-    if (userType === INTERNAL_USER_TYPE)
-        return false;
-    return true;
-}
-/**
- * Filters out history entries whose values are raw Salesforce IDs that cannot be
- * decoded into human-readable display strings.
- *
- * Filtering rules:
- * - Both values null → **keep** (lifecycle action events carry no values)
- * - `newValue` is an SFDC ID and `oldValue` is null or also an ID → **drop**
- *   (unresolvable reference change with no readable side)
- * - `oldValue` is an SFDC ID and `newValue` is null → **drop**
- *   (ID removal with no display name)
- * - At least one side is a human-readable string → **keep**
- */
-export function filterSfdcIdEntries(edges) {
-    return edges
-        .map((edge) => edge.node)
-        .filter((node) => {
-        const newVal = extractStringValue(node.NewValue);
-        const oldVal = extractStringValue(node.OldValue);
-        if (!newVal && !oldVal)
-            return true;
-        const hasIdNewVal = newVal && isSfdcId(newVal);
-        const hasIdOldVal = oldVal && isSfdcId(oldVal);
-        if (hasIdNewVal && (!oldVal || hasIdOldVal))
-            return false;
-        if (hasIdOldVal && !newVal)
-            return false;
-        return true;
-    });
-}
-/**
- * Converts a raw SF history node into a normalized `ICaseHistoryItem`.
- *
- * Classifies each entry as either:
- * - **Action** (`!oldValue && !newValue`): lifecycle events like "created", "closed".
- *   `outputText` is set here from {@link SPECIAL_FIELD_ACTIONS}, or falls back to the
- *   raw `fieldName` for unknown actions.
- * - **Change**: field-value mutations. `outputText` is left empty because the Timeline
- *   layer formats change text via `applyReplacements` / `handleFieldChange`.
- *
- * Display name fallback chain: `FIELD_NAME_DISPLAY_MAP` → SF `label` → SF
- * `displayValue` → raw `fieldName`.
- */
-export function normalizeNodeToHistoryItem(node) {
-    var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l, _m, _o, _p;
-    const fieldName = node.SalesforceSupportField.value;
-    const oldValue = extractStringValue(node.OldValue);
-    const newValue = extractStringValue(node.NewValue);
-    const isAction = !oldValue && !newValue;
-    let outputText = '';
-    if (isAction) {
-        if (fieldName in SPECIAL_FIELD_ACTIONS) {
-            outputText = SPECIAL_FIELD_ACTIONS[fieldName];
-        }
-        else {
-            outputText = fieldName;
-        }
-    }
-    return {
-        id: node.Id,
-        fieldName,
-        displayName: (_c = (_b = (_a = getFieldDisplayName(fieldName)) !== null && _a !== void 0 ? _a : node.SalesforceSupportField.label) !== null && _b !== void 0 ? _b : node.SalesforceSupportField.displayValue) !== null && _c !== void 0 ? _c : fieldName,
-        label: (_f = (_e = (_d = getFieldDisplayName(fieldName)) !== null && _d !== void 0 ? _d : node.SalesforceSupportField.label) !== null && _e !== void 0 ? _e : node.SalesforceSupportField.displayValue) !== null && _f !== void 0 ? _f : fieldName,
-        oldValue,
-        newValue,
-        createdDate: node.CreatedDate.value,
-        createdByUserName: (_j = (_h = (_g = node.CreatedBy) === null || _g === void 0 ? void 0 : _g.Name) === null || _h === void 0 ? void 0 : _h.value) !== null && _j !== void 0 ? _j : '',
-        createdByCustomer: deriveIsCustomer((_l = (_k = node.CreatedBy) === null || _k === void 0 ? void 0 : _k.UserType) === null || _l === void 0 ? void 0 : _l.value),
-        // TODO: SmallPhotoUrl points to an internal Salesforce domain that external portal
-        // users can't authenticate against. If images break, Hydra will need to proxy them.
-        photoUrl: (_p = (_o = (_m = node.CreatedBy) === null || _m === void 0 ? void 0 : _m.SmallPhotoUrl) === null || _o === void 0 ? void 0 : _o.value) !== null && _p !== void 0 ? _p : null,
-        type: isAction ? 'Action' : 'Change',
-        outputText,
-    };
-}