@rh-support/troubleshoot 2.6.287 → 2.6.295

package/lib/esm/graphql/queries/index.d.ts

@@ -0,0 +1,3 @@
+export { GET_PARENT_ID } from './getParentId';
+export { GET_ESCALATION_DETAILS } from './getEscalationDetails';
+//# sourceMappingURL=index.d.ts.map

package/lib/esm/graphql/queries/index.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../../../src/graphql/queries/index.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,aAAa,EAAE,MAAM,eAAe,CAAC;AAC9C,OAAO,EAAE,sBAAsB,EAAE,MAAM,wBAAwB,CAAC"}

package/lib/esm/graphql/queries/index.js

@@ -0,0 +1,2 @@
+export { GET_PARENT_ID } from './getParentId';
+export { GET_ESCALATION_DETAILS } from './getEscalationDetails';

package/lib/esm/graphql/schemas/escalation.d.ts

@@ -0,0 +1,84 @@
+export interface GetParentIdVariables {
+    where: {
+        CaseNumber: {
+            eq: string;
+        };
+    };
+}
+export interface GetParentIdResponse {
+    salesforce_support_uiapi: {
+        query: {
+            SalesforceSupportCase: {
+                edges: Array<{
+                    node: {
+                        Id: string;
+                    };
+                }>;
+            };
+        };
+    };
+}
+export interface CreateRMECaseEscalationVariables {
+    caseInput: {
+        Subject: string;
+        Description: string;
+        Status: string;
+        Origin: string;
+        Priority: string;
+        Type: string;
+        RecordTypeId: string;
+        ParentId: string;
+        EscalationCategory__c: string;
+        ImpactOnUserOrBusiness__c: string;
+    };
+}
+export interface CreateRMECaseEscalationResponse {
+    salesforce_support_uiapi: {
+        CaseCreate: {
+            SalesforceSupportRecord: {
+                Id: string;
+                CaseNumber: {
+                    value: string;
+                };
+                Status: {
+                    value: string;
+                };
+                Subject: {
+                    value: string;
+                };
+                ParentId: {
+                    value: string;
+                };
+            };
+        };
+    };
+}
+export interface GetEscalationDetailsVariables {
+    where: {
+        ParentId: {
+            eq: string;
+        };
+    };
+}
+export interface GetEscalationDetailsResponse {
+    salesforce_support_uiapi: {
+        query: {
+            SalesforceSupportCase: {
+                edges: Array<{
+                    node: {
+                        CaseNumber: {
+                            value: string;
+                        };
+                        Subject: {
+                            value: string;
+                        };
+                        Status: {
+                            value: string;
+                        };
+                    };
+                }>;
+            };
+        };
+    };
+}
+//# sourceMappingURL=escalation.d.ts.map

package/lib/esm/graphql/schemas/escalation.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"escalation.d.ts","sourceRoot":"","sources":["../../../../src/graphql/schemas/escalation.ts"],"names":[],"mappings":"AAAA,MAAM,WAAW,oBAAoB;IACjC,KAAK,EAAE;QACH,UAAU,EAAE;YAAE,EAAE,EAAE,MAAM,CAAA;SAAE,CAAC;KAC9B,CAAC;CACL;AAED,MAAM,WAAW,mBAAmB;IAChC,wBAAwB,EAAE;QACtB,KAAK,EAAE;YACH,qBAAqB,EAAE;gBACnB,KAAK,EAAE,KAAK,CAAC;oBACT,IAAI,EAAE;wBACF,EAAE,EAAE,MAAM,CAAC;qBACd,CAAC;iBACL,CAAC,CAAC;aACN,CAAC;SACL,CAAC;KACL,CAAC;CACL;AAED,MAAM,WAAW,gCAAgC;IAC7C,SAAS,EAAE;QACP,OAAO,EAAE,MAAM,CAAC;QAChB,WAAW,EAAE,MAAM,CAAC;QACpB,MAAM,EAAE,MAAM,CAAC;QACf,MAAM,EAAE,MAAM,CAAC;QACf,QAAQ,EAAE,MAAM,CAAC;QACjB,IAAI,EAAE,MAAM,CAAC;QACb,YAAY,EAAE,MAAM,CAAC;QACrB,QAAQ,EAAE,MAAM,CAAC;QACjB,qBAAqB,EAAE,MAAM,CAAC;QAC9B,yBAAyB,EAAE,MAAM,CAAC;KACrC,CAAC;CACL;AAED,MAAM,WAAW,+BAA+B;IAC5C,wBAAwB,EAAE;QACtB,UAAU,EAAE;YACR,uBAAuB,EAAE;gBACrB,EAAE,EAAE,MAAM,CAAC;gBACX,UAAU,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;gBAC9B,MAAM,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;gBAC1B,OAAO,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;gBAC3B,QAAQ,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;aAC/B,CAAC;SACL,CAAC;KACL,CAAC;CACL;AAED,MAAM,WAAW,6BAA6B;IAC1C,KAAK,EAAE;QACH,QAAQ,EAAE;YAAE,EAAE,EAAE,MAAM,CAAA;SAAE,CAAC;KAC5B,CAAC;CACL;AAED,MAAM,WAAW,4BAA4B;IACzC,wBAAwB,EAAE;QACtB,KAAK,EAAE;YACH,qBAAqB,EAAE;gBACnB,KAAK,EAAE,KAAK,CAAC;oBACT,IAAI,EAAE;wBACF,UAAU,EAAE;4BAAE,KAAK,EAAE,MAAM,CAAA;yBAAE,CAAC;wBAC9B,OAAO,EAAE;4BAAE,KAAK,EAAE,MAAM,CAAA;yBAAE,CAAC;wBAC3B,MAAM,EAAE;4BAAE,KAAK,EAAE,MAAM,CAAA;yBAAE,CAAC;qBAC7B,CAAC;iBACL,CAAC,CAAC;aACN,CAAC;SACL,CAAC;KACL,CAAC;CACL"}

package/lib/esm/graphql/schemas/escalation.js

@@ -0,0 +1 @@
+export {};

package/lib/esm/graphql/schemas/index.d.ts

@@ -0,0 +1,2 @@
+export * from './escalation';
+//# sourceMappingURL=index.d.ts.map

package/lib/esm/graphql/schemas/index.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../../../src/graphql/schemas/index.ts"],"names":[],"mappings":"AAAA,cAAc,cAAc,CAAC"}

package/lib/esm/graphql/schemas/index.js

@@ -0,0 +1 @@
+export * from './escalation';

package/lib/esm/hooks/useResetCaseCreate.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"useResetCaseCreate.d.ts","sourceRoot":"","sources":["../../../src/hooks/useResetCaseCreate.tsx"],"names":[],"mappings":"AAqBA,wBAAgB,kBAAkB;;EA2CjC"}
+{"version":3,"file":"useResetCaseCreate.d.ts","sourceRoot":"","sources":["../../../src/hooks/useResetCaseCreate.tsx"],"names":[],"mappings":"AAcA,wBAAgB,kBAAkB;;EAsCjC"}

package/lib/esm/hooks/useResetCaseCreate.js

@@ -1,4 +1,3 @@
-import { fetchLoggedInUser, fetchLoggedInUsersAccount, GlobalMetadataDispatchContext, GlobalMetadataStateContext, } from '@rh-support/react-context';
 import { useContext } from 'react';
 import { AttachmentDispatchContext, resetAttachment } from '../components/shared/fileUpload';
 import { useCaseDispatch } from '../context/CaseContext';
@@ -7,7 +6,6 @@ import { useRecommendationDispatchContext } from '../context/RecommendationConte
 import { RulesDispatchContext } from '../context/RulesContext';
 import { TCDispatchContext } from '../context/TopContentContext';
 import { CaseReducerConstants } from '../reducers/CaseConstNTypes';
-import { setCaseAccountNumber, setCaseOwner } from '../reducers/CaseReducer';
 import { resetClusterRecommendations } from '../reducers/ClusterRecommendationsReducer';
 import { resetRecommendations } from '../reducers/RecommendationsReducer';
 import { resetEARules } from '../reducers/RulesReducer';
@@ -17,22 +15,31 @@ export function useResetCaseCreate() {
     const tcDispatch = useContext(TCDispatchContext);
     const recommendationsDispatch = useRecommendationDispatchContext();
     const caseDispatch = useCaseDispatch();
-    const dispatchToGlobalMetadataReducer = useContext(GlobalMetadataDispatchContext);
     const rulesDispatch = useContext(RulesDispatchContext);
     const clusterRecommendationsDispatch = useContext(ClusterRecommendationsDispatchContext);
-    const { globalMetadataState: { loggedInUsersAccount, loggedInUserRights, loggedInUserJwtToken }, } = useContext(GlobalMetadataStateContext);
     const resetCaseCreateState = () => {
-        // On case creation we refetch the user contact details to get users updated phone number
-        fetchLoggedInUser(dispatchToGlobalMetadataReducer, loggedInUserJwtToken, {});
+        // Commented out — don't refetch logged-in user contact details on case creation
+        // fetchLoggedInUser(dispatchToGlobalMetadataReducer, loggedInUserJwtToken, {});
         resetAttachment(dispatchToAttachmentReducer);
         resetTopContent(tcDispatch);
         resetRecommendations(recommendationsDispatch);
         caseDispatch({ type: CaseReducerConstants.resetCaseState });
-        // on case creation we refetch the account details to check if user still has all valid
-        // access for next case creation. For ex. may be user has exhausted his available enhanced sla limit
-        fetchLoggedInUsersAccount(dispatchToGlobalMetadataReducer, loggedInUserJwtToken, true);
-        setCaseAccountNumber(caseDispatch, loggedInUserRights.data.getAccountNumber(), true, loggedInUsersAccount.data);
-        setCaseOwner(caseDispatch, loggedInUserRights.data.getHydraContactFromLoggedInUser(), '', undefined, undefined, true, undefined, true, undefined, undefined, loggedInUserRights.data.isInternal() ? loggedInUserRights.data.getAccountNumber() : undefined);
+        // Commented out — don't refetch account details or auto-populate account/owner on case creation
+        // fetchLoggedInUsersAccount(dispatchToGlobalMetadataReducer, loggedInUserJwtToken, true, apolloClient);
+        // setCaseAccountNumber(caseDispatch, loggedInUserRights.data.getAccountNumber(), true, loggedInUsersAccount.data);
+        // setCaseOwner(
+        //     caseDispatch,
+        //     loggedInUserRights.data.getHydraContactFromLoggedInUser(),
+        //     '',
+        //     undefined,
+        //     undefined,
+        //     true,
+        // undefined,
+        // true,
+        // undefined,
+        // undefined,
+        // loggedInUserRights.data.isInternal() ? loggedInUserRights.data.getAccountNumber() : undefined
+        // );
         resetEARules(rulesDispatch);
         resetClusterRecommendations(clusterRecommendationsDispatch);
     };

package/lib/esm/reducers/CaseConstNTypes.d.ts

@@ -1,11 +1,12 @@
 import { IVersionsDetails } from '@cee-eng/hydrajs/@types/api/pcm/products';
-import { ICaseDetails, ICasePayload, ICepDetails, INotifiedUser } from '@cee-eng/hydrajs/@types/api/public/case';
+import { ICaseBugzilla, ICaseChat, ICaseComment, ICaseDetails, ICaseResourceLink, ICepDetails, INotifiedUser } from '@cee-eng/hydrajs/@types/api/public/case';
 import { ICaseGroup, IGroupUser } from '@cee-eng/hydrajs/@types/api/public/caseGroups';
 import { IEntitlement } from '@cee-eng/hydrajs/@types/api/public/entitlements';
 import { IAccount } from '@cee-eng/hydrajs/@types/models/account';
 import { ICaseNotificationAddresses } from '@cee-eng/hydrajs/@types/models/case';
 import { IContact } from '@cee-eng/hydrajs/@types/models/contact';
 import { IAction, IAPIError, IApiResponseDetails } from '@rh-support/types/shared';
+import { IServiceLevelInfo } from '@rh-support/utils';
 import { Dispatch } from 'react';
 import { ICVEWorkflowRecommendation } from '../models/caseCreationWorkflows';
 export declare const TITLE_SUMMARY_LENGTH_LIMIT = 255;
@@ -180,9 +181,70 @@ export declare enum CaseReducerConstants {
     setABTestVariation = "setABTestVariation"
 }
 export declare const initialCaseState: ICaseState;
+export interface ICaseDetailsState {
+    actionPlan?: string;
+    alternateId?: string;
+    accountNumberRef?: string;
+    bugzillas?: ICaseBugzilla[];
+    caseLanguage?: string;
+    caseNumber?: string;
+    caseResourceLinks?: ICaseResourceLink[];
+    caseType?: string;
+    cep?: boolean;
+    chats?: ICaseChat[];
+    comments?: ICaseComment[];
+    contactCountry?: string | null;
+    contactEmail?: string;
+    contactInfo24x7?: string;
+    contactName?: string;
+    contactPhone?: string | null;
+    contactSSOName?: string;
+    createdById?: string;
+    createdByName?: string;
+    createdDate?: string;
+    description?: string;
+    entitlementSla?: string;
+    environment?: string;
+    externalTrackers?: unknown[];
+    firstCaseInactivityWarningSentAt?: string;
+    fts?: boolean;
+    groupName?: string;
+    groupNumber?: string;
+    hostname?: string;
+    id?: string;
+    internalStatus?: string;
+    isClosed?: boolean;
+    isPrivate?: boolean;
+    isStrategicAccount?: boolean;
+    issue?: string;
+    noClusterIdReason?: string;
+    noClusterIdReasonExplanation?: string;
+    notes?: string;
+    openshiftClusterID?: string | null;
+    openshiftClusterVersion?: string;
+    ownerId?: string;
+    ownerName?: string | null;
+    periodicityOfIssue?: string;
+    phone?: string;
+    phoneAreaCodePrefixLineNumber?: string;
+    phoneCountryCode?: string;
+    product?: string;
+    referrer?: string;
+    remoteSessionTermsAcked?: boolean;
+    sbrGroups?: string[];
+    screenSessionRequested?: boolean;
+    secondCaseInactivityWarningSentAt?: string;
+    severity?: string;
+    status?: string;
+    summary?: string | null;
+    suppliedPhoneNumberVerified?: 'True' | 'False' | 'Deferred';
+    timeFramesAndUrgency?: string;
+    version?: string;
+    waitingOnCallback?: boolean;
+}
 export interface ICaseState {
     caseDetailsStrata: IApiResponseDetails<Partial<ICaseDetails>>;
-    caseDetails: Partial<ICasePayload>;
+    caseDetails: ICaseDetailsState;
     customerEscalation: boolean;
     isClosed: boolean;
     isStrategicAccount: boolean;
@@ -236,6 +298,27 @@ export interface ICaseState {
     isCveModalOpened?: boolean;
     ABTestVariation?: string;
     openShiftClusterSupportLevel?: string;
+    productServiceLevel?: IServiceLevelInfo;
+    otherServiceLevels?: IServiceLevelInfo[];
+    selectedEntitlementId?: string;
+    selectedVersionId?: string;
+}
+export interface IGraphQLCasePayload {
+    ContactId?: string;
+    EntitlementId?: string;
+    Language?: string;
+    Type?: string;
+    Priority?: string;
+    Subject?: string;
+    Description?: string;
+    ImpactOnUserOrBusiness__c?: string;
+    EnvironmentInWhichItOccurs__c?: string;
+    FrequencyOfIssueOccurrence__c?: string;
+    SuppliedPhone?: string;
+    ProductId?: string;
+    Origin?: string;
+    RecordTypeId?: string;
+    AlternateCaseId__c?: string;
 }
 export interface ICreateCasePayloadType extends ICaseState {
 }
@@ -243,6 +326,7 @@ export type ICaseActionType = IAction<CaseReducerConstants, ICreateCasePayloadTy
 export type CaseReducerDispatchType = Dispatch<ICaseActionType>;
 export declare const ORG_ADMIN_SEND_NOTIFCATION_KBASE_LINK = "https://access.redhat.com/articles/5967811";
 export declare const NON_ORG_ADMIN_SEND_NOTIFCATION_KBASE_LINK = "https://access.redhat.com/articles/5967831";
+export declare const LANGUAGE_MAP: Record<string, string>;
 export declare const excludedCaseTypesforARH: string[];
 export declare const appSourceId_ARH = "PCM-001";
 //# sourceMappingURL=CaseConstNTypes.d.ts.map

package/lib/esm/reducers/CaseConstNTypes.d.ts.map

@@ -1 +1 @@
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package/lib/esm/reducers/CaseConstNTypes.js

@@ -231,8 +231,13 @@ export const initialCaseState = {
     cveWorkflowRecommendation: [],
     isCveModalOpened: true,
     ABTestVariation: 'B',
+    productServiceLevel: undefined,
+    otherServiceLevels: [],
+    selectedEntitlementId: undefined,
+    selectedVersionId: undefined,
 };
 export const ORG_ADMIN_SEND_NOTIFCATION_KBASE_LINK = 'https://access.redhat.com/articles/5967811';
 export const NON_ORG_ADMIN_SEND_NOTIFCATION_KBASE_LINK = 'https://access.redhat.com/articles/5967831';
+export const LANGUAGE_MAP = { en: 'en_US', zh: 'zh_CN', pt: 'pt_BR' };
 export const excludedCaseTypesforARH = ['Feature / Enhancement Request'];
 export const appSourceId_ARH = 'PCM-001';

package/lib/esm/reducers/CaseDetailsPageReducer.d.ts

@@ -19,6 +19,8 @@ export declare const caseDetailsPageReducer: (state: ICaseViewState, action: IAc
 export declare const fetchAttachments: (dispatch: CaseDetailsReducerDispatchType, caseNumber: string, isSecureSupport: boolean) => Promise<void>;
 export declare const fetchFeedbacks: (dispatch: CaseDetailsReducerDispatchType, caseNumber: string) => Promise<void>;
 export declare const fetchExternalTrackers: (dispatch: CaseDetailsReducerDispatchType, caseNumber: string) => Promise<void>;
-export declare const fetchCaseEscalations: (dispatch: CaseDetailsReducerDispatchType, caseNumber: string, accountNumber: string, setLoading?: boolean) => Promise<void>;
+export declare const fetchCaseEscalations: (dispatch: CaseDetailsReducerDispatchType, caseNumber: string, apolloClient: {
+    query: (options: any) => Promise<any>;
+}, setLoading?: boolean) => Promise<void>;
 export {};
 //# sourceMappingURL=CaseDetailsPageReducer.d.ts.map

package/lib/esm/reducers/CaseDetailsPageReducer.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"CaseDetailsPageReducer.d.ts","sourceRoot":"","sources":["../../../src/reducers/CaseDetailsPageReducer.ts"],"names":[],"mappings":"AACA,OAAO,EAAE,sBAAsB,EAAE,MAAM,yCAAyC,CAAC;AACjF,OAAO,EAAE,gBAAgB,EAAE,MAAM,oDAAoD,CAAC;AACtF,OAAO,EAAE,WAAW,EAAE,MAAM,2CAA2C,CAAC;AACxE,OAAO,EAAE,eAAe,EAAE,MAAM,2CAA2C,CAAC;AAC5E,OAAO,EAAE,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAKxE,KAAK,WAAW,GAAG,OAAO,CAAC,oBAAoB,EAAE,cAAc,CAAC,CAAC;AACjE,MAAM,MAAM,8BAA8B,GAAG,CAAC,KAAK,EAAE,WAAW,KAAK,IAAI,CAAC;AAE1E,oBAAY,oBAAoB;IAC5B,WAAW,gBAAgB;CAC9B;AAED,MAAM,WAAW,cAAc;IAC3B,kBAAkB,EAAE,mBAAmB,CAAC,OAAO,CAAC,gBAAgB,EAAE,CAAC,CAAC,CAAC;IACrE,mBAAmB,EAAE,mBAAmB,CAAC,OAAO,CAAC,WAAW,EAAE,CAAC,CAAC,CAAC;IACjE,0BAA0B,EAAE,mBAAmB,CAAC,OAAO,CAAC,sBAAsB,EAAE,CAAC,CAAC,CAAC;IACnF,eAAe,EAAE,mBAAmB,CAAC,eAAe,EAAE,CAAC,CAAC;CAC3D;AAED,eAAO,MAAM,2BAA2B,EAAE,cAKzC,CAAC;AAEF,eAAO,MAAM,sBAAsB,GAAI,OAAO,cAAc,EAAE,QAAQ,WAAW,KAAG,GASnF,CAAC;AAEF,eAAO,MAAM,gBAAgB,GACzB,UAAU,8BAA8B,EACxC,YAAY,MAAM,EAClB,iBAAiB,OAAO,kBAmB3B,CAAC;AAEF,eAAO,MAAM,cAAc,GAAU,UAAU,8BAA8B,EAAE,YAAY,MAAM,kBAoBhG,CAAC;AAEF,eAAO,MAAM,qBAAqB,GAAU,UAAU,8BAA8B,EAAE,YAAY,MAAM,kBAkBvG,CAAC;AAEF,eAAO,MAAM,oBAAoB,GAC7B,UAAU,8BAA8B,EACxC,YAAY,MAAM,EAClB,cAAc;IAAE,KAAK,EAAE,CAAC,OAAO,EAAE,GAAG,KAAK,OAAO,CAAC,GAAG,CAAC,CAAA;CAAE,EACvD,oBAAiB,kBAuCpB,CAAC"}

package/lib/esm/reducers/CaseDetailsPageReducer.js

@@ -7,9 +7,9 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
-import { escalations, kase, publicApi } from '@cee-eng/hydrajs';
+import { kase, publicApi } from '@cee-eng/hydrajs';
 import { getApiResourceObject } from '@rh-support/utils';
-import without from 'lodash/without';
+import { GET_ESCALATION_DETAILS, GET_PARENT_ID } from '../graphql';
 export var CaseDetailsConstants;
 (function (CaseDetailsConstants) {
     CaseDetailsConstants["updateState"] = "updateState";
@@ -88,15 +88,32 @@ export const fetchExternalTrackers = (dispatch, caseNumber) => __awaiter(void 0,
         });
     }
 });
-export const fetchCaseEscalations = (dispatch_1, caseNumber_1, accountNumber_1, ...args_1) => __awaiter(void 0, [dispatch_1, caseNumber_1, accountNumber_1, ...args_1], void 0, function* (dispatch, caseNumber, accountNumber, setLoading = true) {
+export const fetchCaseEscalations = (dispatch_1, caseNumber_1, apolloClient_1, ...args_1) => __awaiter(void 0, [dispatch_1, caseNumber_1, apolloClient_1, ...args_1], void 0, function* (dispatch, caseNumber, apolloClient, setLoading = true) {
+    var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k;
     try {
         setLoading &&
             dispatch({
                 type: CaseDetailsConstants.updateState,
                 payload: { caseEscalations: getApiResourceObject([], setLoading) },
             });
-        const res = yield escalations.getEscalations({ caseNumber, accountNumber });
-        const caseEscalations = without((res || []).filter((item) => item.escalationSource === 'RME Escalation'), null, undefined);
+        const { data: parentData } = yield apolloClient.query({
+            query: GET_PARENT_ID,
+            variables: { where: { CaseNumber: { eq: caseNumber } } },
+        });
+        const parentId = (_f = (_e = (_d = (_c = (_b = (_a = parentData === null || parentData === void 0 ? void 0 : parentData.salesforce_support_uiapi) === null || _a === void 0 ? void 0 : _a.query) === null || _b === void 0 ? void 0 : _b.SalesforceSupportCase) === null || _c === void 0 ? void 0 : _c.edges) === null || _d === void 0 ? void 0 : _d[0]) === null || _e === void 0 ? void 0 : _e.node) === null || _f === void 0 ? void 0 : _f.Id;
+        if (!parentId)
+            throw new Error('Could not find parent case ID');
+        const { data } = yield apolloClient.query({
+            query: GET_ESCALATION_DETAILS,
+            variables: { where: { ParentId: { eq: parentId } } },
+        });
+        const edges = (_k = (_j = (_h = (_g = data === null || data === void 0 ? void 0 : data.salesforce_support_uiapi) === null || _g === void 0 ? void 0 : _g.query) === null || _h === void 0 ? void 0 : _h.SalesforceSupportCase) === null || _j === void 0 ? void 0 : _j.edges) !== null && _k !== void 0 ? _k : [];
+        const caseEscalations = edges.map(({ node }) => ({
+            name: node.CaseNumber.value,
+            subject: node.Subject.value,
+            status: node.Status.value,
+            escalationSource: 'RME Escalation',
+        }));
         dispatch({
             type: CaseDetailsConstants.updateState,
             payload: { caseEscalations: getApiResourceObject(caseEscalations, false) },

package/lib/esm/reducers/CaseHelpers.d.ts

@@ -6,7 +6,7 @@ import { ISolrRecommendation } from '@cee-eng/hydrajs/@types/models/solr/solr';
 import { IApiResponseDetails } from '@rh-support/types/shared';
 import { UserAuth } from '@rh-support/user-permissions';
 import React from 'react';
-import { ICaseState } from './CaseConstNTypes';
+import { ICaseState, IGraphQLCasePayload } from './CaseConstNTypes';
 export declare const getCaseRecommendations: (docs: ISolrRecommendation[], oldDocs: any) => any[];
 export declare const getCepCommentFromCepDetails: (cepDetails: ICepDetails) => string;
 export declare const getRecommendationObject: (doc: ISolrRecommendation, index: number) => ICaseResourceLink;
@@ -21,6 +21,7 @@ export declare const isCaseStateValid: (caseState: ICaseState, loggedInUserRight
 export declare const isIdeaCaseStateValid: (caseState: ICaseState, loggedInUserRights: IApiResponseDetails<UserAuth>) => boolean;
 export declare const isCaseManagementStateValid: (caseState: ICaseState, loggedInUserRights: IApiResponseDetails<UserAuth>) => boolean;
 export declare const isCaseInformationSectionValid: (caseState: ICaseState, loggedInUserRights: IApiResponseDetails<UserAuth>) => boolean;
+export declare const createCasePayloadGraphQL: (caseState: ICaseState, sessionItem?: ISessionItem, isCaseCreate?: boolean) => IGraphQLCasePayload;
 export declare const createCasePayload: (caseState: ICaseState, sessionItem?: ISessionItem, isCaseCreate?: boolean) => Partial<ICasePayload>;
 export declare const getProcessedEntitlements: (caseEntitlements: IEntitlement[]) => IEntitlement[];
 export declare const getHasInvalidEntitlements: (caseEntitlements: IEntitlement[]) => boolean;

package/lib/esm/reducers/CaseHelpers.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"CaseHelpers.d.ts","sourceRoot":"","sources":["../../../src/reducers/CaseHelpers.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,eAAe,EAAE,YAAY,EAAE,MAAM,qDAAqD,CAAC;AACpG,OAAO,EAAE,YAAY,EAAE,iBAAiB,EAAE,WAAW,EAAE,MAAM,yCAAyC,CAAC;AACvG,OAAO,EAAE,YAAY,EAAE,MAAM,iDAAiD,CAAC;AAC/E,OAAO,EAAE,QAAQ,EAAE,MAAM,wCAAwC,CAAC;AAClE,OAAO,EAAE,mBAAmB,EAAE,MAAM,0CAA0C,CAAC;AAC/E,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAgBxD,OAAO,KAAK,MAAM,OAAO,CAAC;AAI1B,OAAO,EAOH,UAAU,EAEV,mBAAmB,EAkBtB,MAAM,mBAAmB,CAAC;AAE3B,eAAO,MAAM,sBAAsB,GAAI,MAAM,mBAAmB,EAAE,EAAE,YAAO,UAM1E,CAAC;AAEF,eAAO,MAAM,2BAA2B,GAAI,YAAY,WAAW,KAAG,MAOrE,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,KAAK,mBAAmB,EAAE,OAAO,MAAM,sBAyB9E,CAAC;AAIF,eAAO,MAAM,qBAAqB,GAC9B,OAAO,MAAM,EACb,cAAc,MAAM,EACpB,qBAAqB,MAAM,EAC3B,uBAAuB,MAAM,EAC7B,gBAAgB,MAAM,EACtB,UAAU,MAAM,EAChB,UAAU,MAAM,KACjB,MAyBF,CAAC;AAIF,eAAO,MAAM,oBAAoB,GAC7B,OAAO,MAAM,EACb,cAAc,MAAM,EACpB,qBAAqB,MAAM,EAC3B,uBAAuB,MAAM,KAC9B,MAQF,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,cAAc,MAAM,EAAE,UAAU,MAAM,KAAG,MAQhF,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,UAAU,MAAM,KAAG,MAAM,GAAG,KAAK,CAAC,GAAG,CAAC,OAiB7E,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,cAAc,MAAM,EAAE,UAAU,MAAM,KAAG,MAQhF,CAAC;AAEF,eAAO,MAAM,sBAAsB,GAAI,UAAU,MAAM,KAAG,MAKzD,CAAC;AAEF,eAAO,MAAM,gBAAgB,GAAI,cAAS,EAAE,gBAAW,YAsCtD,CAAC;AAIF,eAAO,MAAM,gBAAgB,GAAI,WAAW,UAAU,EAAE,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAAG,OA6B3G,CAAC;AAEF,eAAO,MAAM,oBAAoB,GAC7B,WAAW,UAAU,EACrB,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAClD,OA0BF,CAAC;AAEF,eAAO,MAAM,0BAA0B,GACnC,WAAW,UAAU,EACrB,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAClD,OAYF,CAAC;AAIF,eAAO,MAAM,6BAA6B,GACtC,WAAW,UAAU,EACrB,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAClD,OAkBF,CAAC;AAEF,eAAO,MAAM,wBAAwB,GACjC,WAAW,UAAU,EACrB,cAAc,YAAY,EAC1B,eAAc,OAAe,KAC9B,mBAqCF,CAAC;AAEF,eAAO,MAAM,iBAAiB,GAC1B,WAAW,UAAU,EACrB,cAAc,YAAY,EAC1B,eAAc,OAAe,KAC9B,OAAO,CAAC,YAAY,CA6EtB,CAAC;AAEF,eAAO,MAAM,wBAAwB,GAAI,kBAAkB,YAAY,EAAE,KAAG,YAAY,EAEvF,CAAC;AACF,eAAO,MAAM,yBAAyB,GAAI,kBAAkB,YAAY,EAAE,KAAG,OAE5E,CAAC;AAEF,eAAO,MAAM,yBAAyB,GAClC,aAAa,YAAY,EACzB,2BAA2B,MAAM,EACjC,iBAAiB,MAAM,KACxB,OAAO,CAAC,YAAY,CAiCtB,CAAC;AACF,eAAO,MAAM,yBAAyB,GAClC,aAAa,OAAO,CAAC,YAAY,CAAC,EAClC,8BAA8B,QAAQ,EAAE,KACzC,eAiDF,CAAC"}

package/lib/esm/reducers/CaseHelpers.js

@@ -1,4 +1,4 @@
-import { getAppVersion, getUserAgentForCaseMode, getVersion, isPremiumEntitlement, showFtsOnCreateCasePage, } from '@rh-support/utils';
+import { getAppVersion, getTechnicalSupportRecordTypeId, getUserAgentForCaseMode, getVersion, isPremiumEntitlement, showFtsOnCreateCasePage, } from '@rh-support/utils';
 import filter from 'lodash/filter';
 import forEach from 'lodash/forEach';
 import isEmpty from 'lodash/isEmpty';
@@ -9,7 +9,7 @@ import uniqBy from 'lodash/uniqBy';
 import React from 'react';
 import { isPhoneValid, trimAndReplacePlus } from '../components/shared/utils';
 import { getIsClusterIdInvalid, isClusterIdEnabledForProduct } from '../utils/caseOpenshiftClusterIdUtils';
-import { CASE_DETAILS_ISSUE_LIMIT, CASE_REFERENCE_NUMBER_LIMIT, CLUSTER_ID_LIMIT, CONTACT_INFO_24X7_LIMIT, DESCRIPTION_LENGTH_LIMIT, HOSTNAME_LENGTH_LIMIT, IDEA_SECOND_KTQUESTION_MAX_LIMIT, ITRForSLASeverity, KTQUESTION_MAX_LIMIT, KtQuestionConstant, SESSION_ENVIRONMENT_LIMIT, SESSION_ISSUE_LIMIT, SESSION_NO_CLUSTER_REASON_EXPLANATION_LENGTH_LIMIT, SESSION_NO_CLUSTER_REASON_LENGTH_LIMIT, SESSION_NOTIFIED_USERS_EXTERNAL_LIMIT, SESSION_NOTIFIED_USERS_INTERNAL_LIMIT, SESSION_PERIODICITY_OF_ISSUE_LIMIT, SESSION_PHONE_LENGTH_LIMIT, SESSION_TIME_FRAMES_URGENCY_LIMIT, SeverityDescription, SeverityDescriptionDetails, TITLE_SUMMARY_LENGTH_LIMIT, } from './CaseConstNTypes';
+import { CASE_DETAILS_ISSUE_LIMIT, CASE_REFERENCE_NUMBER_LIMIT, CLUSTER_ID_LIMIT, CONTACT_INFO_24X7_LIMIT, DESCRIPTION_LENGTH_LIMIT, HOSTNAME_LENGTH_LIMIT, IDEA_SECOND_KTQUESTION_MAX_LIMIT, ITRForSLASeverity, KTQUESTION_MAX_LIMIT, KtQuestionConstant, LANGUAGE_MAP, SESSION_ENVIRONMENT_LIMIT, SESSION_ISSUE_LIMIT, SESSION_NO_CLUSTER_REASON_EXPLANATION_LENGTH_LIMIT, SESSION_NO_CLUSTER_REASON_LENGTH_LIMIT, SESSION_NOTIFIED_USERS_EXTERNAL_LIMIT, SESSION_NOTIFIED_USERS_INTERNAL_LIMIT, SESSION_PERIODICITY_OF_ISSUE_LIMIT, SESSION_PHONE_LENGTH_LIMIT, SESSION_TIME_FRAMES_URGENCY_LIMIT, SeverityDescription, SeverityDescriptionDetails, TITLE_SUMMARY_LENGTH_LIMIT, } from './CaseConstNTypes';
 export const getCaseRecommendations = (docs, oldDocs) => {
     const recs = [];
     docs.forEach((doc, i) => {
@@ -225,6 +225,38 @@ export const isCaseInformationSectionValid = (caseState, loggedInUserRights) =>
         !isEmpty(case_details.accountNumberRef) &&
         loggedInUserRights.data.canManageCases());
 };
+export const createCasePayloadGraphQL = (caseState, sessionItem, isCaseCreate = false) => {
+    var _a, _b, _c, _d, _e, _f, _g;
+    const casePayload = {};
+    const case_details = caseState.caseDetails;
+    !isEmpty(case_details.summary) && (casePayload.Subject = case_details.summary);
+    !isEmpty(case_details.caseType) && (casePayload.Type = case_details.caseType);
+    !isEmpty(case_details.severity) && (casePayload.Priority = case_details.severity);
+    if (!isEmpty(case_details.caseLanguage)) {
+        casePayload.Language = (_a = LANGUAGE_MAP[case_details.caseLanguage]) !== null && _a !== void 0 ? _a : case_details.caseLanguage;
+    }
+    !isEmpty(case_details.issue) &&
+        (!isEmpty(case_details.environment) ||
+            !isEmpty(case_details.periodicityOfIssue) ||
+            !isEmpty(case_details.timeFramesAndUrgency)) &&
+        (casePayload.Description = case_details.description);
+    (!isEmpty(case_details.environment) || !isEmpty(caseState.v3ClusterName)) &&
+        (casePayload.EnvironmentInWhichItOccurs__c = `${caseState.v3ClusterName ? `OpenShift Cluster Name: ${caseState.v3ClusterName}\n` : ''} ${case_details.environment}`);
+    !isEmpty(case_details.periodicityOfIssue) &&
+        (casePayload.FrequencyOfIssueOccurrence__c = case_details.periodicityOfIssue);
+    !isEmpty(case_details.timeFramesAndUrgency) &&
+        (casePayload.ImpactOnUserOrBusiness__c = case_details.timeFramesAndUrgency);
+    casePayload.Origin = (_c = (_b = sessionItem === null || sessionItem === void 0 ? void 0 : sessionItem.session) === null || _b === void 0 ? void 0 : _b.originatingSystem) !== null && _c !== void 0 ? _c : getUserAgentForCaseMode(isCaseCreate);
+    casePayload.RecordTypeId = getTechnicalSupportRecordTypeId();
+    const contactId = (_e = (_d = caseState.selectedOwner) === null || _d === void 0 ? void 0 : _d.data) === null || _e === void 0 ? void 0 : _e.id;
+    !isEmpty(contactId) && (casePayload.ContactId = contactId);
+    !isEmpty(caseState.selectedEntitlementId) && (casePayload.EntitlementId = caseState.selectedEntitlementId);
+    !isEmpty(caseState.selectedVersionId) && (casePayload.ProductId = caseState.selectedVersionId);
+    !isEmpty((_f = case_details.phoneAreaCodePrefixLineNumber) === null || _f === void 0 ? void 0 : _f.trim()) &&
+        (casePayload.SuppliedPhone = (_g = case_details.phoneAreaCodePrefixLineNumber) === null || _g === void 0 ? void 0 : _g.trim());
+    !isEmpty(case_details.alternateId) && (casePayload.AlternateCaseId__c = case_details.alternateId);
+    return casePayload;
+};
 export const createCasePayload = (caseState, sessionItem, isCaseCreate = false) => {
     var _a, _b, _c, _d, _e, _f, _g;
     const casePayload = {};

package/lib/esm/reducers/CaseOverviewReducer.d.ts

@@ -29,7 +29,9 @@ export declare const setSelectedStatus: (dispatch: CaseDetailsReducerDispatchTyp
 export declare const setSeverityUpdating: (dispatch: CaseDetailsReducerDispatchType, caseSeverityUpdating: boolean) => void;
 export declare const setStatusUpdating: (dispatch: CaseDetailsReducerDispatchType, caseStatusUpdating: boolean) => void;
 export declare const setTypeUpdating: (dispatch: CaseDetailsReducerDispatchType, caseTypeUpdating: boolean) => void;
-export declare const fetchAllStatuses: (dispatch: CaseDetailsReducerDispatchType, isSecureSupport: boolean) => Promise<void>;
+export declare const fetchAllStatuses: (dispatch: CaseDetailsReducerDispatchType, apolloClient: {
+    query: (options: any) => Promise<any>;
+}) => Promise<void>;
 export declare const fetchCaseHydra: (dispatch: CaseDetailsReducerDispatchType, caseNumber: string) => Promise<void>;
 export {};
 //# sourceMappingURL=CaseOverviewReducer.d.ts.map

package/lib/esm/reducers/CaseOverviewReducer.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"CaseOverviewReducer.d.ts","sourceRoot":"","sources":["../../../src/reducers/CaseOverviewReducer.ts"],"names":[],"mappings":"AACA,OAAO,EAAE,KAAK,EAAE,MAAM,qCAAqC,CAAC;AAC5D,OAAO,EAAE,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAGxE,KAAK,WAAW,GAAG,OAAO,CAAC,oBAAoB,EAAE,cAAc,CAAC,CAAC;AACjE,MAAM,MAAM,8BAA8B,GAAG,CAAC,KAAK,EAAE,WAAW,KAAK,IAAI,CAAC;AAE1E,oBAAY,oBAAoB;IAC5B,gBAAgB,qBAAqB;IACrC,WAAW,gBAAgB;IAC3B,eAAe,oBAAoB;IACnC,mBAAmB,wBAAwB;CAC9C;AAED,MAAM,WAAW,cAAc;IAC3B,gBAAgB,CAAC,EAAE,OAAO,CAAC;IAC3B,kBAAkB,CAAC,EAAE,OAAO,CAAC;IAC7B,oBAAoB,CAAC,EAAE,OAAO,CAAC;IAC/B,kBAAkB,CAAC,EAAE,OAAO,CAAC;IAC7B,kBAAkB,CAAC,EAAE,OAAO,CAAC;IAC7B,gBAAgB,CAAC,EAAE,OAAO,CAAC;IAC3B,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,gBAAgB,CAAC,EAAE,MAAM,CAAC;IAC1B,cAAc,CAAC,EAAE,MAAM,CAAC;IACxB,eAAe,CAAC,EAAE,mBAAmB,CAAC,MAAM,EAAE,CAAC,CAAC;IAChD,gBAAgB,CAAC,EAAE,mBAAmB,CAAC,OAAO,CAAC,KAAK,CAAC,CAAC,CAAC;CAC1D;AAED,eAAO,MAAM,oBAAoB,EAAE,cAYlC,CAAC;AAEF,eAAO,MAAM,mBAAmB,GAAI,OAAO,cAAc,EAAE,QAAQ,WAAW,KAAG,cAkBhF,CAAC;AAEF,eAAO,MAAM,eAAe,GAAI,UAAU,8BAA8B,EAAE,cAAc,MAAM,SAE7F,CAAC;AAEF,eAAO,MAAM,mBAAmB,GAAI,UAAU,8BAA8B,EAAE,kBAAkB,MAAM,SAErG,CAAC;AAEF,eAAO,MAAM,iBAAiB,GAAI,UAAU,8BAA8B,EAAE,gBAAgB,MAAM,SAEjG,CAAC;AAEF,eAAO,MAAM,mBAAmB,GAAI,UAAU,8BAA8B,EAAE,sBAAsB,OAAO,SAE1G,CAAC;AAEF,eAAO,MAAM,iBAAiB,GAAI,UAAU,8BAA8B,EAAE,oBAAoB,OAAO,SAEtG,CAAC;AAEF,eAAO,MAAM,eAAe,GAAI,UAAU,8BAA8B,EAAE,kBAAkB,OAAO,SAElG,CAAC;AAEF,eAAO,MAAM,gBAAgB,GACzB,UAAU,8BAA8B,EACxC,cAAc;IAAE,KAAK,EAAE,CAAC,OAAO,EAAE,GAAG,KAAK,OAAO,CAAC,GAAG,CAAC,CAAA;CAAE,kBAoB1D,CAAC;AAEF,eAAO,MAAM,cAAc,GAAU,UAAU,8BAA8B,EAAE,YAAY,MAAM,kBAiBhG,CAAC"}

package/lib/esm/reducers/CaseOverviewReducer.js

@@ -7,8 +7,8 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
-import { caseMetadata, fields, kase } from '@cee-eng/hydrajs';
-import { getApiResourceObject } from '@rh-support/utils';
+import { fields, kase } from '@cee-eng/hydrajs';
+import { buildPicklistInput, fetchPicklistValues, getApiResourceObject } from '@rh-support/utils';
 export var CaseDetailsConstants;
 (function (CaseDetailsConstants) {
     CaseDetailsConstants["setSelectedValue"] = "setSelectedValue";
@@ -66,16 +66,18 @@ export const setStatusUpdating = (dispatch, caseStatusUpdating) => {
 export const setTypeUpdating = (dispatch, caseTypeUpdating) => {
     dispatch({ type: CaseDetailsConstants.setUpdating, payload: { caseTypeUpdating } });
 };
-export const fetchAllStatuses = (dispatch, isSecureSupport) => __awaiter(void 0, void 0, void 0, function* () {
+export const fetchAllStatuses = (dispatch, apolloClient) => __awaiter(void 0, void 0, void 0, function* () {
+    var _a;
     dispatch({
         type: CaseDetailsConstants.getCaseStatuses,
         payload: { allCaseStatuses: getApiResourceObject([], true) },
     });
     try {
-        const caseStatusesResponse = yield caseMetadata.getStatuses(isSecureSupport);
+        const picklists = yield fetchPicklistValues(apolloClient, buildPicklistInput(['Status']));
+        const allCaseStatuses = (_a = picklists.Status) !== null && _a !== void 0 ? _a : [];
         dispatch({
             type: CaseDetailsConstants.getCaseStatuses,
-            payload: { allCaseStatuses: getApiResourceObject(caseStatusesResponse.items) },
+            payload: { allCaseStatuses: getApiResourceObject(allCaseStatuses) },
         });
     }
     catch (e) {