@qualityunit/liveagent-help 0.0.22 → 0.0.24

package/dist/assets/en.js

@@ -1 +1 @@
-const e="Manage",t="Agents",o="Admins",n="Owner",a="Connect",s="WhatsApp",i="Viber",r="Facebook",c="Instagram",l="Twitter",u="Create",d="Tags",h="Departments",g="rocket",m="Finish",p="check",y="next",f="Shortcuts",v="Email",w="Phone",S="X",b="YouTube",k="Reports",A="Customizations",W="AI",P="New",C="Open",L="Postponed",T="Answered",N="Resolved",I="Closed",q="Smile",z={"Getting started":"Getting started","Learn the basics":"Learn the basics","Add agents":"Add agents","Add departments":"Add departments","Connect email accounts":"Connect email accounts","Connect social media":"Connect social media","Connect messaging apps":"Connect messaging apps","Create contact widget":"Create contact widget","Create call center":"Create call center","Configure customer portal":"Configure customer portal","Keyboard Shortcuts":"Keyboard Shortcuts","Improve your CX skills":"Improve your CX skills","Contact Us":"Contact Us",Manage:e,"Add agent":"Add agent","Create agent account to complete this step.":"Create agent account to complete this step.","Next, let's further explore Departments and their purpose.":"Next, let's further explore Departments and their purpose.","Let's start by creating agent accounts for your colleagues and team members.":"Let's start by creating agent accounts for your colleagues and team members.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.","Types of LiveAgent account":"Types of LiveAgent account","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.",Admins:o,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.",Owner:n,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.","Manage agents":"Manage agents","Need help configuring your agent accounts? Learn more":"Need help configuring your agent accounts? Learn more","Custom agent roles (paid feature)":"Custom agent roles (paid feature)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Now that we have Agents and Departments sorted out, we need to establish some communication channels.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.","Manage departments":"Manage departments","Need help creating or configuring your departments? Learn more":"Need help creating or configuring your departments? Learn more","Choose theme":"Choose theme",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':`Let's start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.`,Connect:a,"Connect email accounts to complete this step.":"Connect email accounts to complete this step.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.","Incoming email accounts":"Incoming email accounts","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.","Need help connecting your email accounts? Learn more":"Need help connecting your email accounts? Learn more","Outgoing email accounts":"Outgoing email accounts","Your Built-in Email Account":"Your Built-in Email Account","connect email accounts":"connect email accounts","Your built-in email address is: ":"Your built-in email address is: ","Feel free to send a test email to this address and see LiveAgent in action!":"Feel free to send a test email to this address and see LiveAgent in action!","This step requires you to connect any messaging app you prefer.":"This step requires you to connect any messaging app you prefer.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.","Connect Messaging apps":"Connect Messaging apps","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.",WhatsApp:s,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Need help connecting your WhatsApp accounts? Learn more",Viber:i,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.","Need help connecting your Viber accounts? Learn more":"Need help connecting your Viber accounts? Learn more",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.","Need help connecting your Facebook accounts? Learn more":"Need help connecting your Facebook accounts? Learn more",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"Need help connecting your Instagram accounts? Learn more",Twitter:l,"Connecting social media account is needed to finalize this step.":"Connecting social media account is needed to finalize this step.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!","Connect your social media accounts":"Connect your social media accounts","connect social media":"connect social media","Integration possibilities with many VoIP providers worldwide":"Integration possibilities with many VoIP providers worldwide","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.","Unlimited call recording":"Unlimited call recording","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.","IVR (interactive voice response)":"IVR (interactive voice response)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.","Call Devices":"Call Devices","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.","Mobile apps":"Mobile apps","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.","Call queue":"Call queue","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.","Create a call center":"Create a call center","To complete this step, connect your phone number from VoIP.":"To complete this step, connect your phone number from VoIP.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.","What we offer?":"What we offer?","warning icon":"warning icon","What do you need?":"What do you need?","Connect it with your LiveAgent account":"Connect it with your LiveAgent account","Call center":"Call center","Need help setting up your Call center? Learn more":"Need help setting up your Call center? Learn more","Chat buttons":"Chat buttons","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!","Need help setting up your Chat Buttons? Learn more":"Need help setting up your Chat Buttons? Learn more","Chat invitations":"Chat invitations","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.","Need help setting up your Chat Invitations? Learn more":"Need help setting up your Chat Invitations? Learn more","Contact forms":"Contact forms","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.","Need help setting up your Contact Forms? Learn more":"Need help setting up your Contact Forms? Learn more","Call buttons":"Call buttons","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.","Need help setting up your Call Buttons? Learn more":"Need help setting up your Call Buttons? Learn more","Video call buttons":"Video call buttons","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.","Need help setting up your Video Call Buttons? Learn more":"Need help setting up your Video Call Buttons? Learn more","You can finish this step by creating any contact widget.":"You can finish this step by creating any contact widget.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Were you aware that with LiveAgent, you're able to manage actual phone calls too?","Create contact widgets for your website":"Create contact widgets for your website","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.",Create:u,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Now that you've understood the fundamentals, it's time to begin setting up the software.","How does LiveAgent work?":"How does LiveAgent work?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.","LiveAgent in a nutshell":"LiveAgent in a nutshell","What is a ticket?":"What is a ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.",Tags:d,Departments:h,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.","Let's start":"Let's start",rocket:g,Finish:m,"Redo unfinished steps":"Redo unfinished steps",check:p,next:y,"heading icon":"heading icon","Skip this step":"Skip this step","You are all set":"You are all set","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"In case you need any assistance or have queries, our support is just a click away. Never hesitate to ","reach out":"reach out",Shortcuts:f,"Check out shortcuts":"Check out shortcuts","Discover the secrets of LiveAgent":"Discover the secrets of LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.","Improve your LiveAgent skills":"Improve your LiveAgent skills","Direct contacts: ":"Direct contacts: ","Don't hesitate to contact us! We are available 24/7.":"Don't hesitate to contact us! We are available 24/7.",Email:v,"Chat with us":"Chat with us","Message us":"Message us","Contact form":"Contact form","Contact for sales purposes:":"Contact for sales purposes:",Phone:w,"(Toll Free in USA & Canada)":"(Toll Free in USA & Canada)","(European Union & Worldwide)":"(European Union & Worldwide)","Our offices:":"Our offices:","Self-help and system status:":"Self-help and system status:","Find answers to your questions, day or night.":"Find answers to your questions, day or night.","Go to our support portal":"Go to our support portal","Support portal":"Support portal","Looking for answers?":"Looking for answers?","Go to status page":"Go to status page","Status page":"Status page","Check out our service status":"Check out our service status","Social networks:":"Social networks:","Connect with us":"Connect with us","Join our community today":"Join our community today","Join our journey":"Join our journey","Let's make memories":"Let's make memories",X:"X","Let's connect":"Let's connect","Join our tribe, let's grow":"Join our tribe, let's grow",YouTube:b,"Learn & grow on":"Learn & grow on","Discover and thrive":"Discover and thrive","Email templates":"Email templates","Personalize your customer interactions with customizable email templates.":"Personalize your customer interactions with customizable email templates.","Ticket Filters":"Ticket Filters","Streamline ticket management by using filters to sort and organize your tickets.":"Streamline ticket management by using filters to sort and organize your tickets.","Agents ranking":"Agents ranking","Enable your customers to assess the assistance provided by your support agents.":"Enable your customers to assess the assistance provided by your support agents.","Canned Messages":"Canned Messages","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Create pre-defined responses to commonly asked questions for quick and consistent replies.","Automatic Rules":"Automatic Rules","Improve efficiency by creating predefined actions and workflows with rules.":"Improve efficiency by creating predefined actions and workflows with rules.","Ticket Tags":"Ticket Tags","Enhance ticket organization and searchability by creating useful tags.":"Enhance ticket organization and searchability by creating useful tags.",Reports:k,"Gain valuable insights into your customer service operations through detailed reports.":"Gain valuable insights into your customer service operations through detailed reports.","Domain Parking":"Domain Parking","Connect and use your own domain with your LiveAgent account.":"Connect and use your own domain with your LiveAgent account.",Customizations:A,"Personalize your LiveAgent according to your branding needs and preferences":"Personalize your LiveAgent according to your branding needs and preferences","Integrations & Plugins":"Integrations & Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Extend the functionality of LiveAgent by integrating with various platforms via plugins.","Explore Other Features":"Explore Other Features","Better understand and utilize the full range of features offered by LiveAgent.":"Better understand and utilize the full range of features offered by LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"To truly master LiveAgent, check out our collection of how-to articles and guides.","Home tab":"Home tab","Open ticket to be solved (if any)":"Open ticket to be solved (if any)","Resolve ticket":"Resolve ticket","Show predefined answers":"Show predefined answers","Answer the chat":"Answer the chat","Answer the chat on background":"Answer the chat on background","Open ticket on background":"Open ticket on background","Send message":"Send message","Close ticket tab":"Close ticket tab","Close ticket window":"Close ticket window","Show canned messages":"Show canned messages","Cycle through the opened ticket tabs":"Cycle through the opened ticket tabs","Previous or next tab":"Previous or next tab","Close active tab":"Close active tab","Answer ticket":"Answer ticket","Canned message":"Canned message","Predefined answers":"Predefined answers","Save time with keyboard shortcuts":"Save time with keyboard shortcuts","Use keyboard shortcuts to enhance your skills and productivity.":"Use keyboard shortcuts to enhance your skills and productivity.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"When you hover over certain elements, a tooltip will be displayed if a shortcut is available.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ","Learn more":"Learn more",AI:"AI","Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.","Need help configuring your agent accounts?":"Need help configuring your agent accounts?","Need help creating or configuring your departments?":"Need help creating or configuring your departments?","Need help connecting your email accounts?":"Need help connecting your email accounts?","Need help connecting your WhatsApp accounts?":"Need help connecting your WhatsApp accounts?","Need help connecting your Viber accounts?":"Need help connecting your Viber accounts?","Need help connecting your Facebook accounts?":"Need help connecting your Facebook accounts?","Need help connecting your Instagram accounts?":"Need help connecting your Instagram accounts?","Need help setting up your Call center?":"Need help setting up your Call center?","Need help setting up your Chat Buttons?":"Need help setting up your Chat Buttons?","Need help setting up your Chat Invitations?":"Need help setting up your Chat Invitations?","Need help setting up your Contact Forms?":"Need help setting up your Contact Forms?","Need help setting up your Call Buttons?":"Need help setting up your Call Buttons?","Need help setting up your Video Call Buttons?":"Need help setting up your Video Call Buttons?","Create a new department or rename the default one to finish this step.":"Create a new department or rename the default one to finish this step.",New:"New",Open:C,Postponed:L,Answered:T,Resolved:N,Closed:I,"Failed to update step. Please try again later.":"Failed to update step. Please try again later.",'Changing the view "Getting started" failed.':'Changing the view "Getting started" failed.',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.","Change theme":"Change theme","Need help customizing your Customer portal?":"Need help customizing your Customer portal?","Personalize Customer Portal":"Personalize Customer Portal","You can also easily customize the color scheme of your customer portal.":"You can also easily customize the color scheme of your customer portal.","Change colors":"Change colors","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.","Create your first article":"Create your first article","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.","Create article":"Create article","Make your Knowledgebase public":"Make your Knowledgebase public","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"The last step is to enable the knowledgebase to make your articles visible on your customer portal.","Enable knowledgebase":"Enable knowledgebase","Manage knowledgebase":"Manage knowledgebase","Keep up the pace! Create your knowledgebase to finalize this step.":"Keep up the pace! Create your knowledgebase to finalize this step.","Congratulations! You've reached the end.":"Congratulations! You've reached the end.","Configure Customer Portal":"Configure Customer Portal","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.","Customer support portal":"Customer support portal","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.","Getting started progress":"Getting started progress","Do not show Getting started screen after login":"Do not show Getting started screen after login","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} steps finished","Learn the basics.":"Learn the basics.","Show shortcuts":"Show shortcuts","Chat button":"Chat button","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.","Connect your X account and transform all posts into tickets based on defined queries.":"Connect your X account and transform all posts into tickets based on defined queries.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Obtain a phone number from a VoIP (Voice over internet protocol) provider","Upgrade your helpdesk account to manage your own call center":"Upgrade your helpdesk account to manage your own call center",Smile:q,"Contact widgets":"Contact widgets","All done":"All done","What is a department?":"What is a department?","Who is an agent?":"Who is an agent?","various states":"various states","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.","To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.','Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':'Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.',"Connect your support email addresses":"Connect your support email addresses","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.","Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.":"Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.","Need help connecting your X accounts?":"Need help connecting your X accounts?","List of VoIP providers":"List of VoIP providers","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.":"Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.","We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.","Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.":"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.","Service Level Agreement":"Service Level Agreement","Define and monitor performance standards by creating Service Level Agreements (SLA).":"Define and monitor performance standards by creating Service Level Agreements (SLA).","Provide excellent customer service":"Provide excellent customer service","We'd love to hear from you":"We'd love to hear from you","Need support or advice? We're ready to listen.":"Need support or advice? We're ready to listen.","We're looking forward to talking to you on social media.":"We're looking forward to talking to you on social media.","Now, let's create agent accounts for your coworkers and set their roles.":"Now, let's create agent accounts for your coworkers and set their roles.","If you are done with email accounts, it's time to have a look at social media channels.":"If you are done with email accounts, it's time to have a look at social media channels.","We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.":"We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers."};export{W as AI,o as Admins,t as Agents,T as Answered,I as Closed,a as Connect,u as Create,A as Customizations,h as Departments,v as Email,r as Facebook,m as Finish,c as Instagram,e as Manage,P as New,C as Open,n as Owner,w as Phone,L as Postponed,k as Reports,N as Resolved,f as Shortcuts,q as Smile,d as Tags,l as Twitter,i as Viber,s as WhatsApp,S as X,b as YouTube,p as check,z as default,y as next,g as rocket};
+const e="Manage",t="Agents",o="Admins",n="Owner",a="Connect",s="WhatsApp",i="Viber",r="Facebook",c="Instagram",l="Twitter",u="Create",d="Tags",h="Departments",g="rocket",m="Finish",p="check",y="next",f="Shortcuts",v="Email",w="Phone",S="X",b="YouTube",k="Reports",A="Customizations",W="AI",P="New",C="Open",L="Postponed",T="Answered",N="Resolved",I="Closed",q="Smile",z={"Getting started":"Getting started","Learn the basics":"Learn the basics","Add agents":"Add agents","Add departments":"Add departments","Connect email accounts":"Connect email accounts","Connect social media":"Connect social media","Connect messaging apps":"Connect messaging apps","Create contact widget":"Create contact widget","Create call center":"Create call center","Configure customer portal":"Configure customer portal","Keyboard Shortcuts":"Keyboard Shortcuts","Improve your CX skills":"Improve your CX skills","Contact Us":"Contact Us",Manage:e,"Add agent":"Add agent","Create agent account to complete this step.":"Create agent account to complete this step.","Next, let's further explore Departments and their purpose.":"Next, let's further explore Departments and their purpose.","Let's start by creating agent accounts for your colleagues and team members.":"Let's start by creating agent accounts for your colleagues and team members.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.","Types of LiveAgent account":"Types of LiveAgent account","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.",Admins:o,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.",Owner:n,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.","Manage agents":"Manage agents","Need help configuring your agent accounts? Learn more":"Need help configuring your agent accounts? Learn more","Custom agent roles (paid feature)":"Custom agent roles (paid feature)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Now that we have Agents and Departments sorted out, we need to establish some communication channels.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.","Manage departments":"Manage departments","Need help creating or configuring your departments? Learn more":"Need help creating or configuring your departments? Learn more","Choose theme":"Choose theme",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':`Let's start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.`,Connect:a,"Connect email accounts to complete this step.":"Connect email accounts to complete this step.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.","Incoming email accounts":"Incoming email accounts","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.","Need help connecting your email accounts? Learn more":"Need help connecting your email accounts? Learn more","Outgoing email accounts":"Outgoing email accounts","Your Built-in Email Account":"Your Built-in Email Account","connect email accounts":"connect email accounts","Your built-in email address is: ":"Your built-in email address is: ","Feel free to send a test email to this address and see LiveAgent in action!":"Feel free to send a test email to this address and see LiveAgent in action!","This step requires you to connect any messaging app you prefer.":"This step requires you to connect any messaging app you prefer.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.","Connect Messaging apps":"Connect Messaging apps","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.",WhatsApp:s,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Need help connecting your WhatsApp accounts? Learn more",Viber:i,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.","Need help connecting your Viber accounts? Learn more":"Need help connecting your Viber accounts? Learn more",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.","Need help connecting your Facebook accounts? Learn more":"Need help connecting your Facebook accounts? Learn more",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"Need help connecting your Instagram accounts? Learn more",Twitter:l,"Connecting social media account is needed to finalize this step.":"Connecting social media account is needed to finalize this step.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!","Connect your social media accounts":"Connect your social media accounts","connect social media":"connect social media","Integration possibilities with many VoIP providers worldwide":"Integration possibilities with many VoIP providers worldwide","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.","Unlimited call recording":"Unlimited call recording","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.","IVR (interactive voice response)":"IVR (interactive voice response)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.","Call Devices":"Call Devices","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.","Mobile apps":"Mobile apps","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.","Call queue":"Call queue","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.","Create a call center":"Create a call center","To complete this step, connect your phone number from VoIP.":"To complete this step, connect your phone number from VoIP.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.","What we offer?":"What we offer?","warning icon":"warning icon","What do you need?":"What do you need?","Connect it with your LiveAgent account":"Connect it with your LiveAgent account","Call center":"Call center","Need help setting up your Call center? Learn more":"Need help setting up your Call center? Learn more","Chat buttons":"Chat buttons","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!","Need help setting up your Chat Buttons? Learn more":"Need help setting up your Chat Buttons? Learn more","Chat invitations":"Chat invitations","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.","Need help setting up your Chat Invitations? Learn more":"Need help setting up your Chat Invitations? Learn more","Contact forms":"Contact forms","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.","Need help setting up your Contact Forms? Learn more":"Need help setting up your Contact Forms? Learn more","Call buttons":"Call buttons","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.","Need help setting up your Call Buttons? Learn more":"Need help setting up your Call Buttons? Learn more","Video call buttons":"Video call buttons","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.","Need help setting up your Video Call Buttons? Learn more":"Need help setting up your Video Call Buttons? Learn more","You can finish this step by creating any contact widget.":"You can finish this step by creating any contact widget.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Were you aware that with LiveAgent, you're able to manage actual phone calls too?","Create contact widgets for your website":"Create contact widgets for your website","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.",Create:u,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Now that you've understood the fundamentals, it's time to begin setting up the software.","How does LiveAgent work?":"How does LiveAgent work?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.","LiveAgent in a nutshell":"LiveAgent in a nutshell","What is a ticket?":"What is a ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.",Tags:d,Departments:h,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.","Let's start":"Let's start",rocket:g,Finish:m,"Redo unfinished steps":"Redo unfinished steps",check:p,next:y,"heading icon":"heading icon","Skip this step":"Skip this step","You are all set":"You are all set","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"In case you need any assistance or have queries, our support is just a click away. Never hesitate to ","reach out":"reach out",Shortcuts:f,"Check out shortcuts":"Check out shortcuts","Discover the secrets of LiveAgent":"Discover the secrets of LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.","Improve your LiveAgent skills":"Improve your LiveAgent skills","Direct contacts: ":"Direct contacts: ","Don't hesitate to contact us! We are available 24/7.":"Don't hesitate to contact us! We are available 24/7.",Email:v,"Chat with us":"Chat with us","Message us":"Message us","Contact form":"Contact form","Contact for sales purposes:":"Contact for sales purposes:",Phone:w,"(Toll Free in USA & Canada)":"(Toll Free in USA & Canada)","(European Union & Worldwide)":"(European Union & Worldwide)","Our offices:":"Our offices:","Self-help and system status:":"Self-help and system status:","Find answers to your questions, day or night.":"Find answers to your questions, day or night.","Go to our support portal":"Go to our support portal","Support portal":"Support portal","Looking for answers?":"Looking for answers?","Go to status page":"Go to status page","Status page":"Status page","Check out our service status":"Check out our service status","Social networks:":"Social networks:","Connect with us":"Connect with us","Join our community today":"Join our community today","Join our journey":"Join our journey","Let's make memories":"Let's make memories",X:"X","Let's connect":"Let's connect","Join our tribe, let's grow":"Join our tribe, let's grow",YouTube:b,"Learn & grow on":"Learn & grow on","Discover and thrive":"Discover and thrive","Email templates":"Email templates","Personalize your customer interactions with customizable email templates.":"Personalize your customer interactions with customizable email templates.","Ticket Filters":"Ticket Filters","Streamline ticket management by using filters to sort and organize your tickets.":"Streamline ticket management by using filters to sort and organize your tickets.","Agents ranking":"Agents ranking","Enable your customers to assess the assistance provided by your support agents.":"Enable your customers to assess the assistance provided by your support agents.","Canned Messages":"Canned Messages","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Create pre-defined responses to commonly asked questions for quick and consistent replies.","Automatic Rules":"Automatic Rules","Improve efficiency by creating predefined actions and workflows with rules.":"Improve efficiency by creating predefined actions and workflows with rules.","Ticket Tags":"Ticket Tags","Enhance ticket organization and searchability by creating useful tags.":"Enhance ticket organization and searchability by creating useful tags.",Reports:k,"Gain valuable insights into your customer service operations through detailed reports.":"Gain valuable insights into your customer service operations through detailed reports.","Domain Parking":"Domain Parking","Connect and use your own domain with your LiveAgent account.":"Connect and use your own domain with your LiveAgent account.",Customizations:A,"Personalize your LiveAgent according to your branding needs and preferences":"Personalize your LiveAgent according to your branding needs and preferences","Integrations & Plugins":"Integrations & Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Extend the functionality of LiveAgent by integrating with various platforms via plugins.","Explore Other Features":"Explore Other Features","Better understand and utilize the full range of features offered by LiveAgent.":"Better understand and utilize the full range of features offered by LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"To truly master LiveAgent, check out our collection of how-to articles and guides.","Home tab":"Home tab","Open ticket to be solved (if any)":"Open ticket to be solved (if any)","Resolve ticket":"Resolve ticket","Show predefined answers":"Show predefined answers","Answer the chat":"Answer the chat","Answer the chat on background":"Answer the chat on background","Open ticket on background":"Open ticket on background","Send message":"Send message","Close ticket tab":"Close ticket tab","Close ticket window":"Close ticket window","Show canned messages":"Show canned messages","Cycle through the opened ticket tabs":"Cycle through the opened ticket tabs","Previous or next tab":"Previous or next tab","Close active tab":"Close active tab","Answer ticket":"Answer ticket","Canned message":"Canned message","Predefined answers":"Predefined answers","Save time with keyboard shortcuts":"Save time with keyboard shortcuts","Use keyboard shortcuts to enhance your skills and productivity.":"Use keyboard shortcuts to enhance your skills and productivity.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"When you hover over certain elements, a tooltip will be displayed if a shortcut is available.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ","Learn more":"Learn more",AI:"AI","Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.","Need help configuring your agent accounts?":"Need help configuring your agent accounts?","Need help creating or configuring your departments?":"Need help creating or configuring your departments?","Need help connecting your email accounts?":"Need help connecting your email accounts?","Need help connecting your WhatsApp accounts?":"Need help connecting your WhatsApp accounts?","Need help connecting your Viber accounts?":"Need help connecting your Viber accounts?","Need help connecting your Facebook accounts?":"Need help connecting your Facebook accounts?","Need help connecting your Instagram accounts?":"Need help connecting your Instagram accounts?","Need help setting up your Call center?":"Need help setting up your Call center?","Need help setting up your Chat Buttons?":"Need help setting up your Chat Buttons?","Need help setting up your Chat Invitations?":"Need help setting up your Chat Invitations?","Need help setting up your Contact Forms?":"Need help setting up your Contact Forms?","Need help setting up your Call Buttons?":"Need help setting up your Call Buttons?","Need help setting up your Video Call Buttons?":"Need help setting up your Video Call Buttons?","Create a new department or rename the default one to finish this step.":"Create a new department or rename the default one to finish this step.",New:"New",Open:C,Postponed:L,Answered:T,Resolved:N,Closed:I,"Failed to update step. Please try again later.":"Failed to update step. Please try again later.",'Changing the view "Getting started" failed.':'Changing the view "Getting started" failed.',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.","Change theme":"Change theme","Need help customizing your Customer portal?":"Need help customizing your Customer portal?","Personalize Customer Portal":"Personalize Customer Portal","You can also easily customize the color scheme of your customer portal.":"You can also easily customize the color scheme of your customer portal.","Change colors":"Change colors","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.","Create your first article":"Create your first article","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.","Create article":"Create article","Make your Knowledgebase public":"Make your Knowledgebase public","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"The last step is to enable the knowledgebase to make your articles visible on your customer portal.","Enable knowledgebase":"Enable knowledgebase","Manage knowledgebase":"Manage knowledgebase","Keep up the pace! Create your knowledgebase to finalize this step.":"Keep up the pace! Create your knowledgebase to finalize this step.","Congratulations! You've reached the end.":"Congratulations! You've reached the end.","Configure Customer Portal":"Configure Customer Portal","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.","Customer support portal":"Customer support portal","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.","Getting started progress":"Getting started progress","Do not show Getting started screen after login":"Do not show Getting started screen after login","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} steps finished","Learn the basics.":"Learn the basics.","Show shortcuts":"Show shortcuts","Chat button":"Chat button","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.","Connect your X account and transform all posts into tickets based on defined queries.":"Connect your X account and transform all posts into tickets based on defined queries.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Obtain a phone number from a VoIP (Voice over internet protocol) provider","Upgrade your helpdesk account to manage your own call center":"Upgrade your helpdesk account to manage your own call center",Smile:q,"Contact widgets":"Contact widgets","All done":"All done","What is a department?":"What is a department?","Who is an agent?":"Who is an agent?","various states":"various states","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.","To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.','Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':'Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.',"Connect your support email addresses":"Connect your support email addresses","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.","Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.":"Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.","Need help connecting your X accounts?":"Need help connecting your X accounts?","List of VoIP providers":"List of VoIP providers","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.":"Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.","We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.","Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.":"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.","Service Level Agreement":"Service Level Agreement","Define and monitor performance standards by creating Service Level Agreements (SLA).":"Define and monitor performance standards by creating Service Level Agreements (SLA).","Provide excellent customer service":"Provide excellent customer service","We'd love to hear from you":"We'd love to hear from you","Need support or advice? We're ready to listen.":"Need support or advice? We're ready to listen.","We're looking forward to talking to you on social media.":"We're looking forward to talking to you on social media.","Now, let's create agent accounts for your coworkers and set their roles.":"Now, let's create agent accounts for your coworkers and set their roles.","If you are done with email accounts, it's time to have a look at social media channels.":"If you are done with email accounts, it's time to have a look at social media channels.","We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.":"We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.","This feature is locked on your current plan.":"This feature is locked on your current plan.","Change plan":"Change plan"};export{W as AI,o as Admins,t as Agents,T as Answered,I as Closed,a as Connect,u as Create,A as Customizations,h as Departments,v as Email,r as Facebook,m as Finish,c as Instagram,e as Manage,P as New,C as Open,n as Owner,w as Phone,L as Postponed,k as Reports,N as Resolved,f as Shortcuts,q as Smile,d as Tags,l as Twitter,i as Viber,s as WhatsApp,S as X,b as YouTube,p as check,z as default,y as next,g as rocket};

package/dist/assets/fr-FR.js

@@ -1 +1 @@
-const e="Gérer",t="Agents",s="Administrateurs",n="Propriétaire",o="Connecter",i="WhatsApp",a="Viber",r="Facebook",c="Instagram",u="Twitter",l="Créer",d="Tags",p="Services",m="fusée",g="Terminer",v="vérifier",h="suivant",f="Raccourcis",y="Email",b="Téléphone",E="X",w="YouTube",A="Rapports",L="Personnalisations",I="AI",q="Nouveau",C="Ouvert",k="Reporté",z="Répondu",x="Résolu",T="Fermé",P={"Getting started":"Pour commencer","Learn the basics":"Apprendre les bases","Add agents":"Ajouter des agents","Add departments":"Ajouter des services","Connect email accounts":"Connecter des comptes e-mail","Connect social media":"Connecter des réseaux sociaux","Connect messaging apps":"Connecter des applications de messagerie","Create contact widget":"Créer un widget de contact","Create call center":"Créer un centre d'appel","Configure customer portal":"Configurer le portail client","Keyboard Shortcuts":"Raccourcis clavier","Improve your CX skills":"Améliorez vos compétences de CX","Contact Us":"Contactez-nous",Manage:e,"Add agent":"Ajouter des agents","Create agent account to complete this step.":"Créez un compte d'agent pour compléter cette étape.","Next, let's further explore Departments and their purpose.":"Ensuite, explorons les services et leur but.","Let's start by creating agent accounts for your colleagues and team members.":"Commençons par créer des comptes d'agents pour vos collègues et membres de l'équipe.","Types of LiveAgent account":"Types de compte LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Par défaut, il existe trois types de compte d'agent dans LiveAgent. Agent, Administrateur et Propriétaire.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Les agents peuvent voir, répondre et gérer les tickets, prendre les chats/appels en direct, écrire et gérer le contenu de la base de connaissances, gérer les contacts, créer leurs propres messages prédéfinis et réponses prédéfinies, gérer leurs propres profils d'agent et consulter leurs propres rapports d'agent.",Admins:s,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Les administrateurs, en plus des autorisations de rôle de l'agent, peuvent gérer les comptes d'autres agents et administrateurs (mais pas le compte du propriétaire), voir tous les rapports, et configurer les paramètres du système.",Owner:n,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"En plus des autorisations de l'administrateur, le propriétaire peut également gérer la facturation du compte LiveAgent et les paramètres de paiement.","Manage agents":"Gérer les agents","Need help configuring your agent accounts? Learn more":"Besoin d'aide pour configurer vos comptes d'agent ? En savoir plus","Custom agent roles (paid feature)":"Rôles d'agents personnalisés (fonctionnalité payante)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"En plus des rôles par défaut, vous pouvez établir des rôles d'agent personnalisés et leur accorder des autorisations spécifiques pour répondre à vos besoins opérationnels uniques.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Maintenant que nous avons des agents et des services triés, nous devons établir des canaux de communication.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"L'ajout de services à votre compte LiveAgent peut améliorer considérablement l'efficacité de votre processus d'assistance à la clientèle.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Le but de la création de services est de trier et d'affecter des tickets aux équipes ou agents respectifs les mieux adaptés pour les gérer. Cela améliore non seulement l'efficacité et la productivité du service à la clientèle, mais garantit également que les demandes des clients sont gérées par ceux qui disposent de l'expertise requise.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Les services permettent également des flux de travail structurés. Vous pouvez définir des règles et des autorisations d'accès pour chaque service, ce qui aide à maintenir un environnement de travail organisé.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"De plus, les services peuvent fournir des données vitales pour l'analyse et les perspectives, donnant une image claire des domaines qui reçoivent le plus de demandes ou nécessitent plus de ressources pour améliorer le service client. La structure du service aide également à fournir un service plus personnalisé alors que le client interagit avec des spécialistes familiers de leurs préoccupations ou besoins spécifiques.","Manage departments":"Gérer les services","Need help creating or configuring your departments? Learn more":"Besoin d'aide pour créer ou configurer vos services ? En savoir plus","Choose theme":"Choisir un thème",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':"Commençons par choisir un thème de portail client. Il y a quelques options parmi lesquelles choisir. Vous pouvez utiliser le bouton « Aperçu » pour les voir.",Connect:o,"Connect email accounts to complete this step.":"Connectez des comptes de messagerie pour compléter cette étape.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Commençons par connecter vos comptes de messagerie à LiveAgent, vous permettant de recevoir des e-mails en tant que tickets et d'y répondre de manière transparente.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Deux types de comptes de messagerie doivent être mis en place dans LiveAgent, entrant et sortant. Le même compte de messagerie est souvent utilisé comme compte entrant ou sortant.","Incoming email accounts":"Comptes e-mail entrants","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Ces comptes reçoivent les emails de votre client. Chaque email envoyé à ces comptes est importé dans LiveAgent, créant un ticket.","Need help connecting your email accounts? Learn more":"Besoin d'aide pour connecter vos comptes de messagerie ? En savoir plus","Outgoing email accounts":"Comptes e-mail sortants","Your Built-in Email Account":"Votre compte de messagerie intégré","connect email accounts":"connecter des comptes e-mail","Your built-in email address is: ":"Votre adresse email intégrée est : ","Feel free to send a test email to this address and see LiveAgent in action!":"N'hésitez pas à envoyer un email de test à cette adresse et voir LiveAgent en action !","This step requires you to connect any messaging app you prefer.":"Cette étape nécessite que vous connectiez n'importe quelle application de messagerie que vous préférez.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Maintenant, présentons un autre aspect essentiel de notre outil : la gamme variée de widgets de contact que LiveAgent offre pour votre commodité.","Connect Messaging apps":"Connecter des applications de messagerie","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Connecter ces plateformes de messagerie à LiveAgent vous permet de répondre à vos clients depuis une seule plateforme, éliminant la nécessité de basculer en permanence entre différentes applications ou comptes.",WhatsApp:i,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Lier vos comptes WhatsApp à LiveAgent transformera tous les messages WhatsApp entrants en tickets au sein du système. Cela permet à vos agents de répondre facilement et efficacement à chaque requête reçue par WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Besoin d'aide pour connecter vos comptes WhatsApp ? En savoir plus",Viber:a,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"En intégrant vos comptes Viber avec LiveAgent, tous les messages Viber entrants sont systématiquement convertis en tickets individuels au sein de la plateforme. Cela permet à vos agents de répondre rapidement et sans effort à chaque demande de client reçue via Viber.","Need help connecting your Viber accounts? Learn more":"Besoin d'aide pour connecter vos comptes Viber ? En savoir plus",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connectez votre page professionnelle Facebook et transformez tous les messages, commentaires et messages privés envoyés à cette page en tickets.","Need help connecting your Facebook accounts? Learn more":"Besoin d'aide pour connecter vos comptes Facebook ? En savoir plus",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"Besoin d'aide pour connecter vos comptes Instagram ? En savoir plus",Twitter:u,"Connecting social media account is needed to finalize this step.":"La connexion au compte de réseaux sociaux est nécessaire pour finaliser cette étape.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"Et que diriez-vous de connecter des comptes WhatsApp ou Viber ? Avec LiveAgent, nous vous couvrons!","Connect your social media accounts":"Connectez vos comptes de reseaux sociaux","connect social media":"connecter les réseaux sociaux","Integration possibilities with many VoIP providers worldwide":"Possibilités d'intégration avec de nombreux fournisseurs VoIP dans le monde entier","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Si votre fournisseur n'est pas sur la liste, la méthode générale d'intégration peut toujours être utilisée, mais n'hésitez pas à nous le faire savoir ! Nous ferons de notre mieux pour les ajouter.","Unlimited call recording":"Enregistrement d'appel illimité","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Grâce à des enregistrements d'appel illimités, vous pouvez capturer chaque interaction téléphonique, fournissant une ressource précieuse pour l'assurance de la qualité et la formation continue des agents.","IVR (interactive voice response)":"IVR (réponse vocale interactive)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Cette fonction vous permet de diffuser des messages d'accueil personnalisés ou des enregistrements informatifs afin de susciter l'intérêt des appelants. Elle offre des options de collecte de données pendant l'interaction de l'appel et permet aux appelants d'interagir par le biais d'une signalisation par touches. Les appelants peuvent déclencher diverses actions en appuyant sur des numéros, par exemple être dirigés vers l'agent ou le service approprié ou demander à être rappelés.","Call Devices":"Périphériques d'appel","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Si vous préférez ne pas gérer les appels par le biais du navigateur de votre PC, vous pouvez relier de manière transparente un téléphone matériel externe à LiveAgent. Cette fonction vous permet de passer des appels ou d'y répondre facilement, offrant ainsi une méthode alternative de gestion des interactions téléphoniques qui vous convient le mieux.","Mobile apps":"Applications mobiles","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Pour vous offrir une commodité supplémentaire, nous proposons des applications mobiles gratuites pour les plateformes Android et iOS. Ces applications vous permettent de gérer vos appels téléphoniques LiveAgent en toute simplicité.","Call queue":"File d'attente des appels","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Notre fonctionnalité de file d'attente d'appels garantit qu'aucun appel n'est manqué même lorsque tous les agents sont occupés. Les appels entrants entrent dans une file d'attente et attendent leur tour jusqu'à ce que le prochain agent disponible puisse prendre l'appel.","Create a call center":"Créer un centre d'appel","To complete this step, connect your phone number from VoIP.":"Pour compléter cette étape, connectez votre numéro de téléphone depuis VoIP.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent fournit une solution de centre d'appels intégrée qui vous permet de recevoir, de répondre et d'enregistrer des appels téléphoniques en tant que tickets. Ainsi, en quelques étapes, vous pouvez transformer votre service d'assistance en un centre d'appels dynamique, éliminant le besoin de solutions d'appel tierces.","What we offer?":"Que proposons-nous?","warning icon":"icône d'avertissement","What do you need?":"De quoi avez-vous besoin ?","Connect it with your LiveAgent account":"Connectez-le à votre compte LiveAgent","Call center":"Centre d'appels","Need help setting up your Call center? Learn more":"Besoin d'aide pour configurer votre centre d'appels ? En savoir plus","Chat buttons":"Boutons de discussion","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Ils sont facilement personnalisables et permettent à vos clients d'initier instantanément un chat en direct avec vos agents depuis votre page Web. Il y a de nombreux types et designs prédéfinis disponibles. Assurez-vous de les vérifier !","Need help setting up your Chat Buttons? Learn more":"Besoin d'aide pour configurer vos boutons de chat ? En savoir plus","Chat invitations":"Invitations au chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Informez vos clients de façon proactive en envoyant des invitations de chat automatisées en fonction de critères spécifiques, comme les pages visitées ou le temps passé sur une page.","Need help setting up your Chat Invitations? Learn more":"Besoin d'aide pour configurer vos invitations de chat ? En savoir plus","Contact forms":"Formulaires de contact","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Ce widget permet aux clients d'envoyer rapidement leurs demandes ou commentaires en tant que tickets directement depuis votre page Web en cliquant simplement sur un bouton ou en remplissant un formulaire dans la page.","Need help setting up your Contact Forms? Learn more":"Besoin d'aide pour configurer vos formulaires de contact ? En savoir plus","Call buttons":"Bouton d’appel","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Ces boutons simples permettent à vos clients de démarrer un appel à partir de leur navigateur Web avec un agent disponible de votre équipe dans LiveAgent.","Need help setting up your Call Buttons? Learn more":"Besoin d'aide pour configurer vos boutons d'appel ? En savoir plus","Video call buttons":"Boutons d'appel vidéo","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Comme son nom l'indique, ce bouton offre l'opportunité d'une interaction en face à face, permettant aux clients et aux agents de se connecter de manière encore plus personnelle.","Need help setting up your Video Call Buttons? Learn more":"Besoin d'aide pour configurer vos boutons d'appel vidéo ? En savoir plus","You can finish this step by creating any contact widget.":"Vous pouvez terminer cette étape en créant n'importe quel widget de contact.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Saviez-vous qu'avec LiveAgent, vous êtes également en mesure de gérer les appels téléphoniques ?","Create contact widgets for your website":"Créez des widgets de contact pour votre site web","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent fournit divers widgets de contact qui visent à améliorer votre expérience interactive de service client et à rationaliser la communication. Chacun de ces widgets offre un chemin unique pour se connecter avec les clients, en améliorant leur expérience et en améliorant la performance de votre service à la clientèle.",Create:l,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Déjà familiarisé avec les fondamentaux de LiveAgent ? Passons à l'installation.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Maintenant que vous avez compris les fondamentaux, il est temps de commencer à configurer le logiciel.","How does LiveAgent work?":"Comment LiveAgent fonctionne-t-il?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Le logiciel de centre d'assistance LiveAgent est un outil de service client qui permet de gérer et de rationaliser les interactions avec les clients à travers plusieurs canaux tels que les e-mails, le chat en direct, les appels téléphoniques et les réseaux sociaux.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Le logiciel trie automatiquement les requêtes des clients entrants dans les tickets et les assigne au service ou à l'agent approprié en utilisant des règles prédéfinies. Il fournit une boîte de réception unique et partagée où les agents peuvent accéder à toutes les demandes des clients et y répondre. LiveAgent offre également des fonctionnalités telles que les règles d'automatisation, le SLA, les rapports, l'analyse et une base de connaissances qui facilite le libre-service.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"En substance, LiveAgent améliore l'efficacité de votre service client et veille à ce que toutes les communications avec les clients soient traitées de manière opportune et organisée.","LiveAgent in a nutshell":"LiveAgent en quelques mots","What is a ticket?":"Qu'est-ce qu'un ticket ?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Un ticket de centre d'assistance est un enregistrement numérique de la demande d'assistance ou d'aide du client. Ce ticket contient toutes les informations pertinentes sur le problème ou la requête du client, y compris leurs coordonnées. la nature du problème, et toutes les interactions qui ont été faites avec le client concernant le problème. Le ticket peut provenir de diverses sources telles que les e-mails, les appels téléphoniques, les chats en direct ou les messages sur les réseaux sociaux.",Tags:d,Departments:p,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Un agent est un membre de votre équipe de support qui interagit directement avec vos clients pour résoudre leurs requêtes ou problèmes. Ils sont essentiellement les utilisateurs du logiciel LiveAgent de votre compte LiveAgent, chargés de répondre aux demandes des clients qui arrivent sous forme de tickets.","Let's start":"Commençons",rocket:m,Finish:g,"Redo unfinished steps":"Refaire les étapes inachevées",check:v,next:h,"heading icon":"icône d'en-tête","Skip this step":"Passer cette étape","You are all set":"Vous êtes prêt","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Vous avez réussi à compléter toutes les étapes de configuration de votre logiciel d'assistance LiveAgent.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Si vous avez besoin d'aide ou si vous avez des questions, notre support est accessible en un clic. N'hésitez pas à ","reach out":"nous contacter",Shortcuts:f,"Check out shortcuts":"Découvrez les raccourcis","Discover the secrets of LiveAgent":"Découvrez les secrets de LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Et pour ceux qui sont impatients de plonger plus profondément et de vraiment maîtriser LiveAgent, nous avons rassemblé une collection d'articles pratiques et de guides couvrant un large éventail de sujets. Alors allez-y et commencez à explorer.","Improve your LiveAgent skills":"Améliorez vos compétences LiveAgent","Direct contacts: ":"Contacts directs : ","Don't hesitate to contact us! We are available 24/7.":"N'hésitez pas à nous contacter ! Nous sommes disponibles 24/7.",Email:y,"Chat with us":"Discutez avec nous","Message us":"Envoyez-nous un message","Contact form":"Formulaire de contact","Contact for sales purposes:":"Contact à des fins de vente :",Phone:b,"(Toll Free in USA & Canada)":"(Gratuit aux États-Unis et au Canada)","(European Union & Worldwide)":"(Union européenne et dans le monde)","Our offices:":"Nos bureaux :","Self-help and system status:":"États du système et de l'auto-assistance :","Find answers to your questions, day or night.":"Trouvez des réponses à vos questions, jour ou nuit.","Go to our support portal":"Accéder à notre portail de support","Support portal":"Portail de support","Looking for answers?":"Vous cherchez des reponses ?","Go to status page":"Accéder à la page de statut","Status page":"Page de statut","Check out our service status":"Consultez l'état de notre service","Social networks:":"Réseaux sociaux :","Connect with us":"Connectez-vous avec nous","Join our community today":"Rejoignez notre communauté aujourd'hui","Join our journey":"Rejoignez notre voyage","Let's make memories":"Créons des souvenirs",X:"X","Let's connect":"Connectons-nous","Join our tribe, let's grow":"Rejoignez notre tribu, grandissons ensemble",YouTube:w,"Learn & grow on":"Apprendre et grandir ","Discover and thrive":"Découvrir et prospérer","Email templates":"Modèles d'email","Personalize your customer interactions with customizable email templates.":"Personnalisez vos interactions clients avec des modèles d'e-mails personnalisables.","Ticket Filters":"Filtres de tickets","Streamline ticket management by using filters to sort and organize your tickets.":"Rationalisez la gestion des tickets en utilisant des filtres pour trier et organiser vos tickets.","Agents ranking":"Classement des agents","Enable your customers to assess the assistance provided by your support agents.":"Permettez à vos clients d'évaluer l'assistance fournie par vos agents de support.","Canned Messages":"Messages prédéfinis","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Créez des réponses prédéfinies aux questions fréquemment posées pour des réponses rapides et cohérentes.","Automatic Rules":"Règles automatiques","Improve efficiency by creating predefined actions and workflows with rules.":"Améliorez l'efficacité en créant des actions prédéfinies et des flux de travail avec des règles.","Ticket Tags":"Tag de ticket","Enhance ticket organization and searchability by creating useful tags.":"Améliorez l'organisation des tickets et la facilité de recherche en créant des tags utiles.",Reports:A,"Gain valuable insights into your customer service operations through detailed reports.":"Obtenez des informations précieuses sur vos opérations de service à la clientèle grâce à des rapports détaillés.","Domain Parking":"Domaine parqué","Connect and use your own domain with your LiveAgent account.":"Connectez et utilisez votre propre domaine avec votre compte LiveAgent.",Customizations:L,"Personalize your LiveAgent according to your branding needs and preferences":"Personnalisez votre LiveAgent selon vos besoins et préférences en matière de branding","Integrations & Plugins":"Intégrations et Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Élargissez les fonctionnalités de LiveAgent en intégrant différentes plates-formes via des plugins.","Explore Other Features":"Explorer d'autres fonctionnalités","Better understand and utilize the full range of features offered by LiveAgent.":"Mieux comprendre et utiliser la gamme complète des fonctionnalités offertes par LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Pour vraiment maîtriser LiveAgent, consultez notre collection d'articles et de guides.","Home tab":"Page d'accueil","Open ticket to be solved (if any)":"Ticket ouvert à résoudre (le cas échéant)","Resolve ticket":"Résoudre le ticket","Show predefined answers":"Afficher des réponses prédéfinies","Answer the chat":"Répondre au chat","Answer the chat on background":"Répondre au chat en arrière-plan","Open ticket on background":"Ouvrir le ticket en arrière-plan","Send message":"Envoyer le message","Close ticket tab":"Fermer l'onglet ticket","Close ticket window":"Fermer la fenêtre du ticket","Show canned messages":"Afficher les messages prédéfinis","Cycle through the opened ticket tabs":"Parcourir les onglets des tickets ouverts","Previous or next tab":"Onglet précédent ou suivant","Close active tab":"Fermer l'onglet actif","Answer ticket":"Répondre à un ticket","Canned message":"Message préenregistré","Predefined answers":"Réponses prédéfinies","Save time with keyboard shortcuts":"Gagnez du temps avec les raccourcis clavier","Use keyboard shortcuts to enhance your skills and productivity.":"Utilisez des raccourcis clavier pour améliorer vos compétences et votre productivité.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Lorsque vous survolez certains éléments, une info-bulle s'affichera si un raccourci est disponible.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Les services permettent également des flux de travail structurés. Vous pouvez définir des règles et des autorisations d'accès pour chaque service, ce qui aide à maintenir un environnement de travail organisé.","Learn more":"En savoir plus",AI:"AI",New:q,Open:C,Postponed:k,Answered:z,Resolved:x,Closed:T,"Create article":"Créer un article","Enable knowledgebase":"Activer la base de connaissances","Chat button":"Bouton de discussion"};export{I as AI,s as Admins,t as Agents,z as Answered,T as Closed,o as Connect,l as Create,L as Customizations,p as Departments,y as Email,r as Facebook,g as Finish,c as Instagram,e as Manage,q as New,C as Open,n as Owner,b as Phone,k as Postponed,A as Reports,x as Resolved,f as Shortcuts,d as Tags,u as Twitter,a as Viber,i as WhatsApp,E as X,w as YouTube,v as check,P as default,h as next,m as rocket};
+const e="Gérer",t="Agents",s="Administrateurs",n="Propriétaire",o="Connecter",i="WhatsApp",a="Viber",r="Facebook",c="Instagram",u="Twitter",l="Créer",d="Tags",p="Services",m="fusée",g="Terminer",v="vérifier",h="suivant",f="Raccourcis",y="Email",b="Téléphone",T="X",w="YouTube",A="Rapports",k="Personnalisations",N="AI",C="Nouveau",q="Ouvert",L="Reporté",z="Répondu",x="Résolu",P="Fermé",I="Sourire",S={"Getting started":"Pour commencer","Learn the basics":"Apprendre les bases","Add agents":"Ajouter des agents","Add departments":"Ajouter des services","Connect email accounts":"Connecter des comptes e-mail","Connect social media":"Connecter des réseaux sociaux","Connect messaging apps":"Connecter des applications de messagerie","Create contact widget":"Créer un widget de contact","Create call center":"Créer un centre d'appel","Configure customer portal":"Configurer le portail client","Keyboard Shortcuts":"Raccourcis clavier","Improve your CX skills":"Améliorez vos compétences de CX","Contact Us":"Contactez-nous",Manage:e,"Add agent":"Ajouter des agents","Create agent account to complete this step.":"Créez un compte d'agent pour compléter cette étape.","Next, let's further explore Departments and their purpose.":"Ensuite, explorons les services et leur but.","Let's start by creating agent accounts for your colleagues and team members.":"Commençons par créer des comptes d'agents pour vos collègues et membres de l'équipe.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Les comptes agents peuvent également être attribués à des départements spécifiques en fonction de leur domaine d’expertise, et le logiciel LiveAgent vous permet même de gérer leurs autorisations et leurs rôles. Par exemple, certains agents peuvent uniquement consulter et répondre aux tickets, tandis que d’autres peuvent avoir l’autorité de gérer le contenu de la base de connaissances ou même d’autres agents.","Types of LiveAgent account":"Types de compte LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Par défaut, il existe trois types de compte d'agent dans LiveAgent. Agent, Administrateur et Propriétaire.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Les agents peuvent voir, répondre et gérer les tickets, prendre les chats/appels en direct, écrire et gérer le contenu de la base de connaissances, gérer les contacts, créer leurs propres messages prédéfinis et réponses prédéfinies, gérer leurs propres profils d'agent et consulter leurs propres rapports d'agent.",Admins:s,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Les administrateurs, en plus des autorisations de rôle de l'agent, peuvent gérer les comptes d'autres agents et administrateurs (mais pas le compte du propriétaire), voir tous les rapports, et configurer les paramètres du système.",Owner:n,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"En plus des autorisations de l'administrateur, le propriétaire peut également gérer la facturation du compte LiveAgent et les paramètres de paiement.","Manage agents":"Gérer les agents","Need help configuring your agent accounts? Learn more":"Besoin d'aide pour configurer vos comptes d'agent ? En savoir plus","Custom agent roles (paid feature)":"Rôles d'agents personnalisés (fonctionnalité payante)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"En plus des rôles par défaut, vous pouvez établir des rôles d'agent personnalisés et leur accorder des autorisations spécifiques pour répondre à vos besoins opérationnels uniques.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Maintenant que nous avons des agents et des services triés, nous devons établir des canaux de communication.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"L'ajout de services à votre compte LiveAgent peut améliorer considérablement l'efficacité de votre processus d'assistance à la clientèle.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Le but de la création de services est de trier et d'affecter des tickets aux équipes ou agents respectifs les mieux adaptés pour les gérer. Cela améliore non seulement l'efficacité et la productivité du service à la clientèle, mais garantit également que les demandes des clients sont gérées par ceux qui disposent de l'expertise requise.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Les services permettent également des flux de travail structurés. Vous pouvez définir des règles et des autorisations d'accès pour chaque service, ce qui aide à maintenir un environnement de travail organisé.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"De plus, les services peuvent fournir des données vitales pour l'analyse et les perspectives, donnant une image claire des domaines qui reçoivent le plus de demandes ou nécessitent plus de ressources pour améliorer le service client. La structure du service aide également à fournir un service plus personnalisé alors que le client interagit avec des spécialistes familiers de leurs préoccupations ou besoins spécifiques.","Manage departments":"Gérer les services","Need help creating or configuring your departments? Learn more":"Besoin d'aide pour créer ou configurer vos services ? En savoir plus","Choose theme":"Choisir un thème",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':"Commençons par choisir un thème de portail client. Il y a quelques options parmi lesquelles choisir. Vous pouvez utiliser le bouton « Aperçu » pour les voir.",Connect:o,"Connect email accounts to complete this step.":"Connectez des comptes de messagerie pour compléter cette étape.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Commençons par connecter vos comptes de messagerie à LiveAgent, vous permettant de recevoir des e-mails en tant que tickets et d'y répondre de manière transparente.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Deux types de comptes de messagerie doivent être mis en place dans LiveAgent, entrant et sortant. Le même compte de messagerie est souvent utilisé comme compte entrant ou sortant.","Incoming email accounts":"Comptes e-mail entrants","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Ces comptes reçoivent les emails de votre client. Chaque email envoyé à ces comptes est importé dans LiveAgent, créant un ticket.","Need help connecting your email accounts? Learn more":"Besoin d'aide pour connecter vos comptes de messagerie ? En savoir plus","Outgoing email accounts":"Comptes e-mail sortants","Your Built-in Email Account":"Votre compte de messagerie intégré","connect email accounts":"connecter des comptes e-mail","Your built-in email address is: ":"Votre adresse email intégrée est : ","Feel free to send a test email to this address and see LiveAgent in action!":"N'hésitez pas à envoyer un email de test à cette adresse et voir LiveAgent en action !","This step requires you to connect any messaging app you prefer.":"Cette étape nécessite que vous connectiez n'importe quelle application de messagerie que vous préférez.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Maintenant, présentons un autre aspect essentiel de notre outil : la gamme variée de widgets de contact que LiveAgent offre pour votre commodité.","Connect Messaging apps":"Connecter des applications de messagerie","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Connecter ces plateformes de messagerie à LiveAgent vous permet de répondre à vos clients depuis une seule plateforme, éliminant la nécessité de basculer en permanence entre différentes applications ou comptes.",WhatsApp:i,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Lier vos comptes WhatsApp à LiveAgent transformera tous les messages WhatsApp entrants en tickets au sein du système. Cela permet à vos agents de répondre facilement et efficacement à chaque requête reçue par WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Besoin d'aide pour connecter vos comptes WhatsApp ? En savoir plus",Viber:a,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"En intégrant vos comptes Viber avec LiveAgent, tous les messages Viber entrants sont systématiquement convertis en tickets individuels au sein de la plateforme. Cela permet à vos agents de répondre rapidement et sans effort à chaque demande de client reçue via Viber.","Need help connecting your Viber accounts? Learn more":"Besoin d'aide pour connecter vos comptes Viber ? En savoir plus",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connectez votre page professionnelle Facebook et transformez tous les messages, commentaires et messages privés envoyés à cette page en tickets.","Need help connecting your Facebook accounts? Learn more":"Besoin d'aide pour connecter vos comptes Facebook ? En savoir plus",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"Besoin d'aide pour connecter vos comptes Instagram ? En savoir plus",Twitter:u,"Connecting social media account is needed to finalize this step.":"La connexion au compte de réseaux sociaux est nécessaire pour finaliser cette étape.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"Et que diriez-vous de connecter des comptes WhatsApp ou Viber ? Avec LiveAgent, nous vous couvrons!","Connect your social media accounts":"Connectez vos comptes de reseaux sociaux","connect social media":"connecter les réseaux sociaux","Integration possibilities with many VoIP providers worldwide":"Possibilités d'intégration avec de nombreux fournisseurs VoIP dans le monde entier","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Si votre fournisseur n'est pas sur la liste, la méthode générale d'intégration peut toujours être utilisée, mais n'hésitez pas à nous le faire savoir ! Nous ferons de notre mieux pour les ajouter.","Unlimited call recording":"Enregistrement d'appel illimité","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Grâce à des enregistrements d'appel illimités, vous pouvez capturer chaque interaction téléphonique, fournissant une ressource précieuse pour l'assurance de la qualité et la formation continue des agents.","IVR (interactive voice response)":"IVR (réponse vocale interactive)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Cette fonction vous permet de diffuser des messages d'accueil personnalisés ou des enregistrements informatifs afin de susciter l'intérêt des appelants. Elle offre des options de collecte de données pendant l'interaction de l'appel et permet aux appelants d'interagir par le biais d'une signalisation par touches. Les appelants peuvent déclencher diverses actions en appuyant sur des numéros, par exemple être dirigés vers l'agent ou le service approprié ou demander à être rappelés.","Call Devices":"Périphériques d'appel","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Si vous préférez ne pas gérer les appels par le biais du navigateur de votre PC, vous pouvez relier de manière transparente un téléphone matériel externe à LiveAgent. Cette fonction vous permet de passer des appels ou d'y répondre facilement, offrant ainsi une méthode alternative de gestion des interactions téléphoniques qui vous convient le mieux.","Mobile apps":"Applications mobiles","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Pour vous offrir une commodité supplémentaire, nous proposons des applications mobiles gratuites pour les plateformes Android et iOS. Ces applications vous permettent de gérer vos appels téléphoniques LiveAgent en toute simplicité.","Call queue":"File d'attente des appels","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Notre fonctionnalité de file d'attente d'appels garantit qu'aucun appel n'est manqué même lorsque tous les agents sont occupés. Les appels entrants entrent dans une file d'attente et attendent leur tour jusqu'à ce que le prochain agent disponible puisse prendre l'appel.","Create a call center":"Créer un centre d'appel","To complete this step, connect your phone number from VoIP.":"Pour compléter cette étape, connectez votre numéro de téléphone depuis VoIP.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent fournit une solution de centre d'appels intégrée qui vous permet de recevoir, de répondre et d'enregistrer des appels téléphoniques en tant que tickets. Ainsi, en quelques étapes, vous pouvez transformer votre service d'assistance en un centre d'appels dynamique, éliminant le besoin de solutions d'appel tierces.","What we offer?":"Que proposons-nous?","warning icon":"icône d'avertissement","What do you need?":"De quoi avez-vous besoin ?","Connect it with your LiveAgent account":"Connectez-le à votre compte LiveAgent","Call center":"Centre d'appels","Need help setting up your Call center? Learn more":"Besoin d'aide pour configurer votre centre d'appels ? En savoir plus","Chat buttons":"Boutons de discussion","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Ils sont facilement personnalisables et permettent à vos clients d'initier instantanément un chat en direct avec vos agents depuis votre page Web. Il y a de nombreux types et designs prédéfinis disponibles. Assurez-vous de les vérifier !","Need help setting up your Chat Buttons? Learn more":"Besoin d'aide pour configurer vos boutons de chat ? En savoir plus","Chat invitations":"Invitations au chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Informez vos clients de façon proactive en envoyant des invitations de chat automatisées en fonction de critères spécifiques, comme les pages visitées ou le temps passé sur une page.","Need help setting up your Chat Invitations? Learn more":"Besoin d'aide pour configurer vos invitations de chat ? En savoir plus","Contact forms":"Formulaires de contact","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Ce widget permet aux clients d'envoyer rapidement leurs demandes ou commentaires en tant que tickets directement depuis votre page Web en cliquant simplement sur un bouton ou en remplissant un formulaire dans la page.","Need help setting up your Contact Forms? Learn more":"Besoin d'aide pour configurer vos formulaires de contact ? En savoir plus","Call buttons":"Bouton d’appel","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Ces boutons simples permettent à vos clients de démarrer un appel à partir de leur navigateur Web avec un agent disponible de votre équipe dans LiveAgent.","Need help setting up your Call Buttons? Learn more":"Besoin d'aide pour configurer vos boutons d'appel ? En savoir plus","Video call buttons":"Boutons d'appel vidéo","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Comme son nom l'indique, ce bouton offre l'opportunité d'une interaction en face à face, permettant aux clients et aux agents de se connecter de manière encore plus personnelle.","Need help setting up your Video Call Buttons? Learn more":"Besoin d'aide pour configurer vos boutons d'appel vidéo ? En savoir plus","You can finish this step by creating any contact widget.":"Vous pouvez terminer cette étape en créant n'importe quel widget de contact.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Saviez-vous qu'avec LiveAgent, vous êtes également en mesure de gérer les appels téléphoniques ?","Create contact widgets for your website":"Créez des widgets de contact pour votre site web","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent fournit divers widgets de contact qui visent à améliorer votre expérience interactive de service client et à rationaliser la communication. Chacun de ces widgets offre un chemin unique pour se connecter avec les clients, en améliorant leur expérience et en améliorant la performance de votre service à la clientèle.",Create:l,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Déjà familiarisé avec les fondamentaux de LiveAgent ? Passons à l'installation.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Maintenant que vous avez compris les fondamentaux, il est temps de commencer à configurer le logiciel.","How does LiveAgent work?":"Comment LiveAgent fonctionne-t-il?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Le logiciel de centre d'assistance LiveAgent est un outil de service client qui permet de gérer et de rationaliser les interactions avec les clients à travers plusieurs canaux tels que les e-mails, le chat en direct, les appels téléphoniques et les réseaux sociaux.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Le logiciel trie automatiquement les requêtes des clients entrants dans les tickets et les assigne au service ou à l'agent approprié en utilisant des règles prédéfinies. Il fournit une boîte de réception unique et partagée où les agents peuvent accéder à toutes les demandes des clients et y répondre. LiveAgent offre également des fonctionnalités telles que les règles d'automatisation, le SLA, les rapports, l'analyse et une base de connaissances qui facilite le libre-service.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"En substance, LiveAgent améliore l'efficacité de votre service client et veille à ce que toutes les communications avec les clients soient traitées de manière opportune et organisée.","LiveAgent in a nutshell":"LiveAgent en quelques mots","What is a ticket?":"Qu'est-ce qu'un ticket ?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Un ticket de centre d'assistance est un enregistrement numérique de la demande d'assistance ou d'aide du client. Ce ticket contient toutes les informations pertinentes sur le problème ou la requête du client, y compris leurs coordonnées. la nature du problème, et toutes les interactions qui ont été faites avec le client concernant le problème. Le ticket peut provenir de diverses sources telles que les e-mails, les appels téléphoniques, les chats en direct ou les messages sur les réseaux sociaux.",Tags:d,Departments:p,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Un agent est un membre de votre équipe de support qui interagit directement avec vos clients pour résoudre leurs requêtes ou problèmes. Ils sont essentiellement les utilisateurs du logiciel LiveAgent de votre compte LiveAgent, chargés de répondre aux demandes des clients qui arrivent sous forme de tickets.","Let's start":"Commençons",rocket:m,Finish:g,"Redo unfinished steps":"Refaire les étapes inachevées",check:v,next:h,"heading icon":"icône d'en-tête","Skip this step":"Passer cette étape","You are all set":"Vous êtes prêt","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Vous avez réussi à compléter toutes les étapes de configuration de votre logiciel d'assistance LiveAgent.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Si vous avez besoin d'aide ou si vous avez des questions, notre support est accessible en un clic. N'hésitez pas à ","reach out":"nous contacter",Shortcuts:f,"Check out shortcuts":"Découvrez les raccourcis","Discover the secrets of LiveAgent":"Découvrez les secrets de LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Et pour ceux qui sont impatients de plonger plus profondément et de vraiment maîtriser LiveAgent, nous avons rassemblé une collection d'articles pratiques et de guides couvrant un large éventail de sujets. Alors allez-y et commencez à explorer.","Improve your LiveAgent skills":"Améliorez vos compétences LiveAgent","Direct contacts: ":"Contacts directs : ","Don't hesitate to contact us! We are available 24/7.":"N'hésitez pas à nous contacter ! Nous sommes disponibles 24/7.",Email:y,"Chat with us":"Discutez avec nous","Message us":"Envoyez-nous un message","Contact form":"Formulaire de contact","Contact for sales purposes:":"Contact à des fins de vente :",Phone:b,"(Toll Free in USA & Canada)":"(Gratuit aux États-Unis et au Canada)","(European Union & Worldwide)":"(Union européenne et dans le monde)","Our offices:":"Nos bureaux :","Self-help and system status:":"États du système et de l'auto-assistance :","Find answers to your questions, day or night.":"Trouvez des réponses à vos questions, jour ou nuit.","Go to our support portal":"Accéder à notre portail de support","Support portal":"Portail de support","Looking for answers?":"Vous cherchez des reponses ?","Go to status page":"Accéder à la page de statut","Status page":"Page de statut","Check out our service status":"Consultez l'état de notre service","Social networks:":"Réseaux sociaux :","Connect with us":"Connectez-vous avec nous","Join our community today":"Rejoignez notre communauté aujourd'hui","Join our journey":"Rejoignez notre voyage","Let's make memories":"Créons des souvenirs",X:"X","Let's connect":"Connectons-nous","Join our tribe, let's grow":"Rejoignez notre tribu, grandissons ensemble",YouTube:w,"Learn & grow on":"Apprendre et grandir ","Discover and thrive":"Découvrir et prospérer","Email templates":"Modèles d'email","Personalize your customer interactions with customizable email templates.":"Personnalisez vos interactions clients avec des modèles d'e-mails personnalisables.","Ticket Filters":"Filtres de tickets","Streamline ticket management by using filters to sort and organize your tickets.":"Rationalisez la gestion des tickets en utilisant des filtres pour trier et organiser vos tickets.","Agents ranking":"Classement des agents","Enable your customers to assess the assistance provided by your support agents.":"Permettez à vos clients d'évaluer l'assistance fournie par vos agents de support.","Canned Messages":"Messages prédéfinis","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Créez des réponses prédéfinies aux questions fréquemment posées pour des réponses rapides et cohérentes.","Automatic Rules":"Règles automatiques","Improve efficiency by creating predefined actions and workflows with rules.":"Améliorez l'efficacité en créant des actions prédéfinies et des flux de travail avec des règles.","Ticket Tags":"Tag de ticket","Enhance ticket organization and searchability by creating useful tags.":"Améliorez l'organisation des tickets et la facilité de recherche en créant des tags utiles.",Reports:A,"Gain valuable insights into your customer service operations through detailed reports.":"Obtenez des informations précieuses sur vos opérations de service à la clientèle grâce à des rapports détaillés.","Domain Parking":"Domaine parqué","Connect and use your own domain with your LiveAgent account.":"Connectez et utilisez votre propre domaine avec votre compte LiveAgent.",Customizations:k,"Personalize your LiveAgent according to your branding needs and preferences":"Personnalisez votre LiveAgent selon vos besoins et préférences en matière de branding","Integrations & Plugins":"Intégrations et Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Élargissez les fonctionnalités de LiveAgent en intégrant différentes plates-formes via des plugins.","Explore Other Features":"Explorer d'autres fonctionnalités","Better understand and utilize the full range of features offered by LiveAgent.":"Mieux comprendre et utiliser la gamme complète des fonctionnalités offertes par LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Pour vraiment maîtriser LiveAgent, consultez notre collection d'articles et de guides.","Home tab":"Page d'accueil","Open ticket to be solved (if any)":"Ticket ouvert à résoudre (le cas échéant)","Resolve ticket":"Résoudre le ticket","Show predefined answers":"Afficher des réponses prédéfinies","Answer the chat":"Répondre au chat","Answer the chat on background":"Répondre au chat en arrière-plan","Open ticket on background":"Ouvrir le ticket en arrière-plan","Send message":"Envoyer le message","Close ticket tab":"Fermer l'onglet ticket","Close ticket window":"Fermer la fenêtre du ticket","Show canned messages":"Afficher les messages prédéfinis","Cycle through the opened ticket tabs":"Parcourir les onglets des tickets ouverts","Previous or next tab":"Onglet précédent ou suivant","Close active tab":"Fermer l'onglet actif","Answer ticket":"Répondre à un ticket","Canned message":"Message préenregistré","Predefined answers":"Réponses prédéfinies","Save time with keyboard shortcuts":"Gagnez du temps avec les raccourcis clavier","Use keyboard shortcuts to enhance your skills and productivity.":"Utilisez des raccourcis clavier pour améliorer vos compétences et votre productivité.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Lorsque vous survolez certains éléments, une info-bulle s'affichera si un raccourci est disponible.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Les services permettent également des flux de travail structurés. Vous pouvez définir des règles et des autorisations d'accès pour chaque service, ce qui aide à maintenir un environnement de travail organisé.","Learn more":"En savoir plus",AI:"AI","Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Améliorez votre stratégie de support grâce à des solutions basées sur l’IA afin de rationaliser et d’optimiser vos flux de travail.","Need help configuring your agent accounts?":"Besoin d’aide pour configurer vos comptes agents ?","Need help creating or configuring your departments?":"Besoin d’aide pour créer ou configurer vos services ?","Need help connecting your email accounts?":"Besoin d’aide pour connecter vos comptes e-mail ?","Need help connecting your WhatsApp accounts?":"Besoin d’aide pour connecter vos comptes WhatsApp ?","Need help connecting your Viber accounts?":"Besoin d’aide pour connecter vos comptes Viber ?","Need help connecting your Facebook accounts?":"Besoin d’aide pour connecter vos comptes Facebook ?","Need help connecting your Instagram accounts?":"Besoin d’aide pour connecter vos comptes Instagram ?","Need help setting up your Call center?":"Besoin d’aide pour configurer votre centre d’appels ?","Need help setting up your Chat Buttons?":"Besoin d’aide pour configurer vos boutons de chat ?","Need help setting up your Chat Invitations?":"Besoin d’aide pour configurer vos invitations de chat ?","Need help setting up your Contact Forms?":"Besoin d’aide pour configurer vos formulaires de contact ?","Need help setting up your Call Buttons?":"Besoin d’aide pour configurer vos boutons d’appel ?","Need help setting up your Video Call Buttons?":"Besoin d’aide pour configurer vos boutons d’appel vidéo ?","Create a new department or rename the default one to finish this step.":"Créez un nouveau service ou renommez celui par défaut pour terminer cette étape.",New:C,Open:q,Postponed:L,Answered:z,Resolved:x,Closed:P,"Failed to update step. Please try again later.":"Échec de la mise à jour de l’étape. Veuillez réessayer ultérieurement.",'Changing the view "Getting started" failed.':"Échec de la modification de la vue « Premiers pas ».","Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connectez votre page professionnelle X et transformez toutes les publications, commentaires et messages privés envoyés à cette page en tickets.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent peut être intégré aux comptes Facebook, Instagram et X et transformer les communications provenant de ces canaux en tickets pour une gestion plus simple et plus efficace. En connectant tous les réseaux sociaux disponibles à LiveAgent, vous pouvez interagir et répondre à vos clients depuis un seul endroit, sans avoir à passer constamment d’un compte de réseau social à un autre.","Change theme":"Changer de thème","Need help customizing your Customer portal?":"Besoin d’aide pour personnaliser votre portail client ?","Personalize Customer Portal":"Personnaliser le portail client","You can also easily customize the color scheme of your customer portal.":"Vous pouvez également personnaliser facilement le schéma de couleurs de votre portail client.","Change colors":"Changer les couleurs","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Comme vous l’avez peut-être déjà remarqué sur les écrans de configuration du portail client, d’autres options plus avancées sont disponibles, telles que la personnalisation du HTML et du CSS ou l’ajout de vos propres scripts de suivi directement dans le portail client.","Create your first article":"Créez votre premier article","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Un autre point à noter est la facilité avec laquelle vous pouvez créer vos propres articles de base de connaissances pour les visiteurs de votre portail client.","Create article":"Créer un article","Make your Knowledgebase public":"Rendre la base de connaissances publique","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"La dernière étape consiste à activer la base de connaissances afin de rendre vos articles visibles sur votre portail client.","Enable knowledgebase":"Activer la base de connaissances","Manage knowledgebase":"Gérer la base de connaissances","Keep up the pace! Create your knowledgebase to finalize this step.":"Gardez le rythme ! Créez votre base de connaissances pour finaliser cette étape.","Congratulations! You've reached the end.":"Félicitations ! Vous êtes arrivé(e) à la fin.","Configure Customer Portal":"Configurer le portail client","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Pour la dernière étape, parlons du portail client : une plateforme où vos clients peuvent vous contacter, obtenir des informations et résoudre leurs problèmes de manière autonome. Une base de connaissances bien entretenue peut considérablement réduire la charge de travail de vos agents et améliorer la satisfaction client.","Customer support portal":"Portail de support client","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"Et maintenant, jetons un œil à votre propre portail client ici : {link}. Il faudra peut-être un peu de temps avant qu’il soit parfaitement opérationnel et esthétique, mais ne vous inquiétez pas, vous y arriverez progressivement.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Avec LiveAgent, vous pouvez entièrement personnaliser le design de votre portail client en fonction du thème et des préférences de votre marque. À titre d’exemple ou d’inspiration, n’hésitez pas à consulter notre base de connaissances LiveAgent disponible ici : {link}, qui est entièrement construite à l’aide de cette fonctionnalité.","Getting started progress":"Progression de la prise en main","Do not show Getting started screen after login":"Ne pas afficher l’écran « Premiers pas » après la connexion","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Une fois activé, retournez sur votre portail client {link} et découvrez ce que vous avez accompli. Bien joué ! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} étapes terminées","Learn the basics.":"Apprendre les bases.","Show shortcuts":"Afficher les raccourcis.","Chat button":"Bouton de discussion","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Connectez votre page professionnelle Instagram et transformez tous les commentaires de vos publications ainsi que les mentions de votre compte en tickets. La page professionnelle doit être liée à une page Facebook.","Connect your X account and transform all posts into tickets based on defined queries.":"Connectez votre compte X et transformez toutes les publications en tickets selon des requêtes définies.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Obtenir un numéro de téléphone auprès d’un fournisseur VoIP (Voice over Internet Protocol).","Upgrade your helpdesk account to manage your own call center":"Mettez à niveau votre compte helpdesk pour gérer votre propre centre d’appels.",Smile:I,"Contact widgets":"Widgets de contact","All done":"Terminé","What is a department?":"Qu’est-ce qu’un service ?","Who is an agent?":"Qui est un agent ?","various states":"Différents états","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":"À mesure que le problème progresse vers sa résolution, le ticket est mis à jour avec de nouvelles actions, réponses ou notes. Le ticket passe par {link} : il commence à l’état « nouveau », passe à « répondu » lorsqu’un agent répond, à « ouvert » lorsque le client répond, puis à « résolu » lorsque le problème est réglé. Si le ticket n’est pas rouvert, il termine son cycle avec l’état final et irréversible « fermé ». Ce système garantit que chaque problème client est suivi, traité et résolu de manière systématique.","To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Pour faciliter la gestion et la distribution des tickets, il est important de créer des départements. Cela permet de déléguer efficacement l’autorité et les responsabilités liées aux tickets, en s’assurant que chacun est dirigé vers la bonne équipe ou la bonne personne.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':"Un service désigne un groupe spécifique au sein de l’organisation qui traite certains tickets ou demandes clients. Il peut représenter différentes fonctions de l’entreprise comme « Service client », « Support technique », « Facturation » ou « Ventes », ou encore différentes compétences linguistiques ou niveaux d’expertise comme « Ventes – Anglais », « Ventes – Allemand » ou « Technique – Niveau 2 ». Cela garantit que les tickets sont rapidement attribués aux bonnes personnes, permettant une résolution plus rapide et plus efficace.",'Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':"Votre compte LiveAgent dispose déjà d’un service par défaut nommé « Général ». N’hésitez pas à le renommer ou à ajouter de nouveaux départements dès maintenant.","Connect your support email addresses":"Connectez vos adresses e-mail de support","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"Ces comptes permettent de répondre aux e-mails des clients. Les e-mails et réponses envoyés depuis LiveAgent utilisent ces comptes.","Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.":"Chaque compte LiveAgent dispose d’une adresse e-mail intégrée, servant à la fois de compte de réception pour les tests initiaux et le transfert d’e-mails, et de compte d’envoi pour les notifications de l’application. Cette boîte mail est fournie gratuitement, mais elle comporte certaines limitations : elle ne permet pas l’envoi d’e-mails personnalisés. Elle est recommandée pour la configuration initiale de votre compte LiveAgent et pour les tests de base, mais pas pour la communication avec vos clients.","Need help connecting your X accounts?":"Besoin d’aide pour connecter vos comptes X ?","List of VoIP providers":"Liste des fournisseurs VoIP","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.":"N’hésitez pas à tester toutes les fonctionnalités et tous les outils disponibles. Rappelez-vous que la clé du succès avec un logiciel de ce type est d’exploiter pleinement ses capacités. Restez curieux(se), innovant(e) et toujours prêt(e) à créer des interactions client significatives.","We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Nous sommes ravis de voir comment cette plateforme vous aidera à améliorer vos interactions clients, réduire les délais de réponse et renforcer la satisfaction globale des clients.","Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.":"Souhaitez-vous naviguer dans LiveAgent plus rapidement et plus efficacement ? Se familiariser avec les raccourcis disponibles accélérera vos tâches et améliorera votre productivité. Consultez notre page dédiée aux raccourcis.","Service Level Agreement":"Accord de niveau de service (SLA)","Define and monitor performance standards by creating Service Level Agreements (SLA).":"Définissez et surveillez les normes de performance en créant des accords de niveau de service (SLA).","Provide excellent customer service":"Offrez un excellent service client","We'd love to hear from you":"Nous serions ravis d’avoir de vos nouvelles","Need support or advice? We're ready to listen.":"Besoin d’assistance ou de conseils ? Nous sommes à votre écoute.","We're looking forward to talking to you on social media.":"Nous avons hâte d’échanger avec vous sur les réseaux sociaux.","Now, let's create agent accounts for your coworkers and set their roles.":"Maintenant, créons des comptes agents pour vos collaborateurs et définissons leurs rôles.","If you are done with email accounts, it's time to have a look at social media channels.":"Si vous avez terminé la configuration des comptes e-mail, il est temps de jeter un œil aux canaux de réseaux sociaux.","We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.":"Nous y sommes presque. Il ne reste plus qu’une dernière étape ! Découvrons le portail client et ce qu’il propose."};export{N as AI,s as Admins,t as Agents,z as Answered,P as Closed,o as Connect,l as Create,k as Customizations,p as Departments,y as Email,r as Facebook,g as Finish,c as Instagram,e as Manage,C as New,q as Open,n as Owner,b as Phone,L as Postponed,A as Reports,x as Resolved,f as Shortcuts,I as Smile,d as Tags,u as Twitter,a as Viber,i as WhatsApp,T as X,w as YouTube,v as check,S as default,h as next,m as rocket};