@qoretechnologies/reqraft 0.10.66 → 0.10.67-pr.148.g1085e3d

package/dist/components/supportTicket/index.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../../src/components/supportTicket/index.ts"],"names":[],"mappings":"AAAA,cAAc,QAAQ,CAAC;AACvB,cAAc,eAAe,CAAC;AAC9B,cAAc,oBAAoB,CAAC;AACnC,cAAc,mBAAmB,CAAC;AAClC,cAAc,kBAAkB,CAAC;AACjC,cAAc,gBAAgB,CAAC;AAC/B,cAAc,0BAA0B,CAAC;AACzC,cAAc,mBAAmB,CAAC;AAClC,cAAc,oBAAoB,CAAC;AACnC,cAAc,kBAAkB,CAAC"}
+{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../../src/components/supportTicket/index.ts"],"names":[],"mappings":"AAAA,cAAc,QAAQ,CAAC;AACvB,cAAc,cAAc,CAAC;AAC7B,cAAc,eAAe,CAAC;AAC9B,cAAc,oBAAoB,CAAC;AACnC,cAAc,mBAAmB,CAAC;AAClC,cAAc,kBAAkB,CAAC;AACjC,cAAc,gBAAgB,CAAC;AAC/B,cAAc,0BAA0B,CAAC;AACzC,cAAc,mBAAmB,CAAC;AAClC,cAAc,oBAAoB,CAAC;AACnC,cAAc,kBAAkB,CAAC;AACjC,cAAc,yBAAyB,CAAC"}

package/dist/components/supportTicket/index.js

@@ -15,6 +15,7 @@ var __exportStar = (this && this.__exportStar) || function(m, exports) {
 };
 Object.defineProperty(exports, "__esModule", { value: true });
 __exportStar(require("./meta"), exports);
+__exportStar(require("./accessMeta"), exports);
 __exportStar(require("./ticketModel"), exports);
 __exportStar(require("./attachmentAccess"), exports);
 __exportStar(require("./AttachmentChips"), exports);
@@ -24,4 +25,5 @@ __exportStar(require("./InterfaceReferenceTags"), exports);
 __exportStar(require("./ReferencePicker"), exports);
 __exportStar(require("./fileToAttachment"), exports);
 __exportStar(require("./TicketReplyBox"), exports);
+__exportStar(require("./WorkspaceAccessStatus"), exports);
 //# sourceMappingURL=index.js.map

package/dist/components/supportTicket/index.js.map

@@ -1 +1 @@
-{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../src/components/supportTicket/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,yCAAuB;AACvB,gDAA8B;AAC9B,qDAAmC;AACnC,oDAAkC;AAClC,mDAAiC;AACjC,iDAA+B;AAC/B,2DAAyC;AACzC,oDAAkC;AAClC,qDAAmC;AACnC,mDAAiC"}
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../src/components/supportTicket/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,yCAAuB;AACvB,+CAA6B;AAC7B,gDAA8B;AAC9B,qDAAmC;AACnC,oDAAkC;AAClC,mDAAiC;AACjC,iDAA+B;AAC/B,2DAAyC;AACzC,oDAAkC;AAClC,qDAAmC;AACnC,mDAAiC;AACjC,0DAAwC"}

package/dist/components/supportTicket/meta.d.ts

@@ -3,7 +3,14 @@ import { IReqoreIconName } from '@qoretechnologies/reqore/dist/types/icons';
 export type TTicketStatus = 'new' | 'open' | 'awaiting_customer' | 'resolved' | 'closed';
 export type TTicketPriority = 'low' | 'normal' | 'high' | 'urgent';
 export type TTicketCategory = 'bug' | 'question' | 'billing' | 'feature' | 'other';
-export type TTicketAuditAction = 'replied' | 'noted' | 'status_changed' | 'assigned' | 'updated';
+export type TTicketAuditAction = 'replied' | 'noted' | 'status_changed' | 'assigned' | 'updated' | 'viewed' | 'attachment_downloaded' | 'workspace_viewed' | 'access_requested' | 'access_granted' | 'access_extended' | 'access_revoked' | 'access_expired' | 'session_launched';
+/**
+ * The `system_event` a system message in a ticket thread may carry (qorus#693): the
+ * delegated-access lifecycle, written by the control plane as a thread message so the
+ * customer and the staff member see the same record in the conversation. A thread
+ * renders a known event with its own mark; an unknown one falls back to a plain line.
+ */
+export type TTicketSystemEvent = 'support_access.requested' | 'support_access.granted' | 'support_access.extended' | 'support_access.first_used' | 'support_access.revoked' | 'support_access.expired';
 /** A message author. Staff identities are masked from the customer by the backend. */
 export type TTicketMessageAuthor = 'customer' | 'staff' | 'system';
 /** Which side "you" sit on — decides self-alignment and audience-specific labels. */
@@ -24,6 +31,27 @@ export declare const TICKET_CATEGORY_META: Record<TTicketCategory, ITicketEnumMe
  *  `QorusSaasTicketStore::insertAudit`): a public reply, an internal note, a
  *  status change, an assignment, or `updated` (a priority/category change). */
 export declare const TICKET_AUDIT_ACTION_META: Record<TTicketAuditAction, ITicketEnumMeta>;
+/** The mark for an audit action the server writes but this vocabulary has not caught up
+ *  with: a muted, generic row that still names the action. It exists because the staff
+ *  audit tab used to index `TICKET_AUDIT_ACTION_META` directly, and one unknown action
+ *  took the whole tab down (qorus#693). */
+export declare const UNKNOWN_TICKET_AUDIT_ACTION_META: ITicketEnumMeta;
+/** A wire value humanised for reading: `attachment_downloaded` → "Attachment downloaded". */
+export declare const humaniseWireValue: (value: string) => string;
+/**
+ * The mark for an audit action, whatever the server sent. A known action gets its
+ * entry; an unknown one gets the muted generic entry with the action's own wire value
+ * humanised as the label, so a new server action renders as a readable row instead
+ * of failing the surface that lists it.
+ */
+export declare const ticketAuditActionMeta: (action: string) => ITicketEnumMeta;
+/** How each delegated-access thread event renders: the mark on its system line or card. */
+export declare const TICKET_SYSTEM_EVENT_META: Record<TTicketSystemEvent, ITicketEnumMeta>;
+/** The generic mark for a system message with no event, or an event this vocabulary
+ *  does not know: the plain informational line every system message used to be. */
+export declare const DEFAULT_TICKET_SYSTEM_EVENT_META: ITicketEnumMeta;
+/** The mark for a system message's `system_event`, with the generic fallback. */
+export declare const ticketSystemEventMeta: (event?: string) => ITicketEnumMeta;
 /** The status label for a given viewer — the customer sees "Awaiting your reply"
  *  where staff see "Awaiting customer"; all other values are audience-neutral. */
 export declare const ticketStatusLabel: (status: TTicketStatus, viewerRole?: TTicketViewerRole) => string;
@@ -43,12 +71,28 @@ export interface IAttachmentUpload {
  *  `{kind, name}` snapshot (the interface itself lives on the instance, not the
  *  SaaS plane). Attaches to a ticket (at creation) or a message (in a reply). */
 export interface IInterfaceReference {
-    /** interface type: workflow / service / job / fsm / qog / connection / ... */
+    /**
+     * The interface's kind. On READ this is the normalized Qorus `TypeMap` key the server
+     * stores (`fsm`, never `qog`; `step`, never `workflow-step`), so two surfaces compare
+     * equal; a writer may still send the spelling it has, and the server normalizes it.
+     * Compare kinds through `normalizeInterfaceKind()` rather than by string.
+     */
     interface_kind: string;
     /** interface name (may include a version) */
     interface_name: string;
     /** server-assigned reference UUID (present on read, absent when submitting) */
     reference_id?: string;
+    /**
+     * The interface's id on the subscriber's instance at the time it was referenced, when
+     * the writer knew it (the IDE's picker does). A viewer that can reach the instance
+     * prefers it over the name, which may have been renamed or versioned since.
+     */
+    interface_id?: number;
+    /** The group the interface lived in when referenced — set by the server on read. */
+    groupid?: number;
+    /** That group's portable namespace — set by the server on read; absent for the host's
+     *  DEFAULT group. What a support reader needs to find the interface after a move. */
+    group_namespace?: number;
     /** For an app-triggered interface (a qog): the triggering app's name. A viewer
      *  with the app catalogue (the customer's IDE) resolves it to the app's logo the
      *  same way the qogs list does — see `resolveInterfaceImage` on the tags. */
@@ -58,6 +102,22 @@ export interface IInterfaceReference {
      *  (staff triage, the Qonsole card) still shows it. */
     logo?: string;
 }
+/**
+ * The normalized `TypeMap` key for a kind, however a writer spelled it: `qog` → `fsm`,
+ * `workflow-step` → `step`; anything else is returned trimmed and lower-cased. Every
+ * comparison of two references' kinds goes through this, so a reference written as a
+ * `qog` and one read back as an `fsm` are the same interface.
+ */
+export declare const normalizeInterfaceKind: (kind: string) => string;
+/**
+ * A reference's identity for keys and dedupe: its normalized kind and its name. Not the
+ * `reference_id` (absent when submitting) and not the `interface_id` (absent on older
+ * references), so the same interface cited twice is one key whatever each copy carries.
+ */
+export declare const interfaceReferenceKey: (reference: IInterfaceReference) => string;
+/** The references with duplicates dropped — first occurrence wins, order kept —
+ *  where two references are the same interface by `interfaceReferenceKey()`. */
+export declare const dedupeInterfaceReferences: <T extends IInterfaceReference>(references: T[]) => T[];
 /** Default per-kind icon for a referenced interface, with a generic fallback. */
 export declare const defaultInterfaceIcon: (kind: string) => IReqoreIconName;
 /**

package/dist/components/supportTicket/meta.d.ts.map

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package/dist/components/supportTicket/meta.js

@@ -1,6 +1,17 @@
 "use strict";
+var __assign = (this && this.__assign) || function () {
+    __assign = Object.assign || function(t) {
+        for (var s, i = 1, n = arguments.length; i < n; i++) {
+            s = arguments[i];
+            for (var p in s) if (Object.prototype.hasOwnProperty.call(s, p))
+                t[p] = s[p];
+        }
+        return t;
+    };
+    return __assign.apply(this, arguments);
+};
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.defaultInterfaceKindLabel = exports.toInterfaceKindMark = exports.defaultInterfaceIcon = exports.isTicketReplyable = exports.REPLYABLE_STATUSES = exports.ticketStatusLabel = exports.TICKET_AUDIT_ACTION_META = exports.TICKET_CATEGORY_META = exports.TICKET_PRIORITY_META = exports.TICKET_STATUS_META = void 0;
+exports.defaultInterfaceKindLabel = exports.toInterfaceKindMark = exports.defaultInterfaceIcon = exports.dedupeInterfaceReferences = exports.interfaceReferenceKey = exports.normalizeInterfaceKind = exports.isTicketReplyable = exports.REPLYABLE_STATUSES = exports.ticketStatusLabel = exports.ticketSystemEventMeta = exports.DEFAULT_TICKET_SYSTEM_EVENT_META = exports.TICKET_SYSTEM_EVENT_META = exports.ticketAuditActionMeta = exports.humaniseWireValue = exports.UNKNOWN_TICKET_AUDIT_ACTION_META = exports.TICKET_AUDIT_ACTION_META = exports.TICKET_CATEGORY_META = exports.TICKET_PRIORITY_META = exports.TICKET_STATUS_META = void 0;
 exports.TICKET_STATUS_META = {
     new: { label: 'New', intent: 'info', icon: 'SparklingLine' },
     open: { label: 'Open', intent: 'pending', icon: 'Chat3Line' },
@@ -36,7 +47,68 @@ exports.TICKET_AUDIT_ACTION_META = {
     status_changed: { label: 'Status changed', intent: 'warning', icon: 'ExchangeLine' },
     assigned: { label: 'Assigned', intent: 'pending', icon: 'UserFollowLine' },
     updated: { label: 'Updated', intent: 'muted', icon: 'Edit2Line' },
+    viewed: { label: 'Viewed', intent: 'muted', icon: 'EyeLine' },
+    attachment_downloaded: { label: 'Attachment downloaded', intent: 'muted', icon: 'Download2Line' },
+    workspace_viewed: { label: 'Workspace viewed', intent: 'info', icon: 'Search2Line' },
+    access_requested: { label: 'Access requested', intent: 'pending', icon: 'ShieldUserLine' },
+    access_granted: { label: 'Access granted', intent: 'success', icon: 'ShieldCheckLine' },
+    access_extended: { label: 'Access extended', intent: 'info', icon: 'TimerLine' },
+    access_revoked: { label: 'Access revoked', intent: 'danger', icon: 'ShieldCrossLine' },
+    access_expired: { label: 'Access expired', intent: 'muted', icon: 'HourglassLine' },
+    session_launched: { label: 'IDE session launched', intent: 'info', icon: 'ExternalLinkLine' },
+};
+/** The mark for an audit action the server writes but this vocabulary has not caught up
+ *  with: a muted, generic row that still names the action. It exists because the staff
+ *  audit tab used to index `TICKET_AUDIT_ACTION_META` directly, and one unknown action
+ *  took the whole tab down (qorus#693). */
+exports.UNKNOWN_TICKET_AUDIT_ACTION_META = {
+    label: 'Activity',
+    intent: 'muted',
+    icon: 'HistoryLine',
+};
+/** A wire value humanised for reading: `attachment_downloaded` → "Attachment downloaded". */
+var humaniseWireValue = function (value) {
+    var words = value.replace(/[._-]+/g, ' ').trim();
+    return words ? words.charAt(0).toUpperCase() + words.slice(1) : value;
+};
+exports.humaniseWireValue = humaniseWireValue;
+/**
+ * The mark for an audit action, whatever the server sent. A known action gets its
+ * entry; an unknown one gets the muted generic entry with the action's own wire value
+ * humanised as the label, so a new server action renders as a readable row instead
+ * of failing the surface that lists it.
+ */
+var ticketAuditActionMeta = function (action) {
+    var _a;
+    return (_a = exports.TICKET_AUDIT_ACTION_META[action]) !== null && _a !== void 0 ? _a : __assign(__assign({}, exports.UNKNOWN_TICKET_AUDIT_ACTION_META), { label: (0, exports.humaniseWireValue)(action) });
+};
+exports.ticketAuditActionMeta = ticketAuditActionMeta;
+/** How each delegated-access thread event renders: the mark on its system line or card. */
+exports.TICKET_SYSTEM_EVENT_META = {
+    'support_access.requested': {
+        label: 'Workspace access requested',
+        intent: 'info',
+        icon: 'ShieldUserLine',
+    },
+    'support_access.granted': { label: 'Workspace access granted', intent: 'success', icon: 'ShieldCheckLine' },
+    'support_access.extended': { label: 'Workspace access extended', intent: 'info', icon: 'TimerLine' },
+    'support_access.first_used': { label: 'Workspace opened by support', intent: 'info', icon: 'EyeLine' },
+    'support_access.revoked': { label: 'Workspace access revoked', intent: 'danger', icon: 'ShieldCrossLine' },
+    'support_access.expired': { label: 'Workspace access expired', intent: 'muted', icon: 'HourglassLine' },
+};
+/** The generic mark for a system message with no event, or an event this vocabulary
+ *  does not know: the plain informational line every system message used to be. */
+exports.DEFAULT_TICKET_SYSTEM_EVENT_META = {
+    label: 'System',
+    intent: 'muted',
+    icon: 'InformationLine',
 };
+/** The mark for a system message's `system_event`, with the generic fallback. */
+var ticketSystemEventMeta = function (event) {
+    return (event && exports.TICKET_SYSTEM_EVENT_META[event]) ||
+        exports.DEFAULT_TICKET_SYSTEM_EVENT_META;
+};
+exports.ticketSystemEventMeta = ticketSystemEventMeta;
 /** The status label for a given viewer — the customer sees "Awaiting your reply"
  *  where staff see "Awaiting customer"; all other values are audience-neutral. */
 var ticketStatusLabel = function (status, viewerRole) {
@@ -54,6 +126,48 @@ exports.REPLYABLE_STATUSES = [
 /** Whether a ticket can still be replied to (closed ⇒ no). */
 var isTicketReplyable = function (status) { return status !== 'closed'; };
 exports.isTicketReplyable = isTicketReplyable;
+// Kind spellings a writer may still send, and the normalized `TypeMap` key the server
+// stores for each. The IDE's menus and older references say `qog`; the engine's type
+// is `fsm`. A `workflow-step` is a `step`.
+var INTERFACE_KIND_ALIASES = {
+    qog: 'fsm',
+    'workflow-step': 'step',
+};
+/**
+ * The normalized `TypeMap` key for a kind, however a writer spelled it: `qog` → `fsm`,
+ * `workflow-step` → `step`; anything else is returned trimmed and lower-cased. Every
+ * comparison of two references' kinds goes through this, so a reference written as a
+ * `qog` and one read back as an `fsm` are the same interface.
+ */
+var normalizeInterfaceKind = function (kind) {
+    var _a;
+    var key = kind.trim().toLowerCase();
+    return (_a = INTERFACE_KIND_ALIASES[key]) !== null && _a !== void 0 ? _a : key;
+};
+exports.normalizeInterfaceKind = normalizeInterfaceKind;
+/**
+ * A reference's identity for keys and dedupe: its normalized kind and its name. Not the
+ * `reference_id` (absent when submitting) and not the `interface_id` (absent on older
+ * references), so the same interface cited twice is one key whatever each copy carries.
+ */
+var interfaceReferenceKey = function (reference) {
+    return "".concat((0, exports.normalizeInterfaceKind)(reference.interface_kind), ":").concat(reference.interface_name);
+};
+exports.interfaceReferenceKey = interfaceReferenceKey;
+/** The references with duplicates dropped — first occurrence wins, order kept —
+ *  where two references are the same interface by `interfaceReferenceKey()`. */
+var dedupeInterfaceReferences = function (references) {
+    var seen = new Set();
+    return references.filter(function (reference) {
+        var key = (0, exports.interfaceReferenceKey)(reference);
+        if (seen.has(key)) {
+            return false;
+        }
+        seen.add(key);
+        return true;
+    });
+};
+exports.dedupeInterfaceReferences = dedupeInterfaceReferences;
 // Built-in per-kind icons for referenced interfaces, kept in step with the
 // qorus-ide interface vocabulary. Used when a consumer doesn't pass its own
 // `resolveInterfaceIcon`, so the staff view and the Qonsole renderer show the
@@ -112,8 +226,7 @@ var defaultInterfaceKindLabel = function (kind) {
     if (known) {
         return known;
     }
-    var words = kind.replace(/[-_]+/g, ' ').trim();
-    var sentenceCase = words.charAt(0).toUpperCase() + words.slice(1);
+    var sentenceCase = (0, exports.humaniseWireValue)(kind);
     return sentenceCase.endsWith('s') ? sentenceCase : "".concat(sentenceCase, "s");
 };
 exports.defaultInterfaceKindLabel = defaultInterfaceKindLabel;

package/dist/components/supportTicket/meta.js.map

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package/dist/components/supportTicket/ticketModel.d.ts

@@ -27,6 +27,8 @@ export interface ITicketMessage {
     author_type: TTicketMessageAuthor;
     /** author identity; staff identities are masked from the customer */
     author_id: string;
+    /** the author's display name where the plane knows one (a customer's account name, staff view only) */
+    author_name?: string;
     /** message body (markdown) */
     body: string;
     /** staff-only internal note — never present in the customer thread */
@@ -36,6 +38,16 @@ export interface ITicketMessage {
     attachments?: ITicketAttachment[];
     /** interfaces referenced in this message, as `{kind, name}` snapshots */
     referenced_interfaces?: IInterfaceReference[];
+    /**
+     * For a `system` message: the event it records (qorus#693), e.g.
+     * `support_access.requested`. A thread renders a known event with its own mark, and the
+     * `support_access.requested` event as a card that can carry the customer's Grant action;
+     * absent on the plain system lines (status changes, assignments).
+     */
+    system_event?: string;
+    /** For a `system` message: the event's structured payload (a grant id, an expiry, the
+     *  requesting staff member's reason), as the server wrote it. */
+    system_detail?: Record<string, unknown>;
 }
 /**
  * One support ticket, in the projection BOTH planes serve.
@@ -77,6 +89,9 @@ export interface IStaffTicket extends ITicket {
     /** organization / account */
     scope_type: string;
     account_id: number;
+    /** the customer's account display name and email, for staff; absent when the account has none */
+    customer_name?: string;
+    customer_email?: string;
     groupid?: number;
     /** the staff assignee */
     assignee?: string;

package/dist/components/supportTicket/ticketModel.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"ticketModel.d.ts","sourceRoot":"","sources":["../../../src/components/supportTicket/ticketModel.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,mBAAmB,EAAE,eAAe,EAAE,oBAAoB,EAAE,eAAe,EAAE,aAAa,EAAE,MAAM,QAAQ,CAAC;AAwBzH,iEAAiE;AACjE,MAAM,WAAW,iBAAiB;IAChC,aAAa,EAAE,MAAM,CAAC;IACtB,QAAQ,EAAE,MAAM,CAAC;IACjB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;CACpB;AAED;;;;;;;GAOG;AACH,MAAM,WAAW,uBAAwB,SAAQ,iBAAiB;IAChE,UAAU,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;IAC3B,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,aAAa,CAAC,EAAE,UAAU,GAAG,OAAO,CAAC;IACrC,OAAO,CAAC,EAAE,MAAM,CAAC;CAClB;AAED,sCAAsC;AACtC,MAAM,WAAW,cAAc;IAC7B,UAAU,EAAE,MAAM,CAAC;IACnB,SAAS,EAAE,MAAM,CAAC;IAClB,WAAW,EAAE,oBAAoB,CAAC;IAClC,qEAAqE;IACrE,SAAS,EAAE,MAAM,CAAC;IAClB,uGAAuG;IACvG,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,8BAA8B;IAC9B,IAAI,EAAE,MAAM,CAAC;IACb,sEAAsE;IACtE,QAAQ,EAAE,OAAO,CAAC;IAClB,OAAO,EAAE,MAAM,CAAC;IAChB,qCAAqC;IACrC,WAAW,CAAC,EAAE,iBAAiB,EAAE,CAAC;IAClC,yEAAyE;IACzE,qBAAqB,CAAC,EAAE,mBAAmB,EAAE,CAAC;IAC9C;;;;;OAKG;IACH,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB;qEACiE;IACjE,aAAa,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,CAAC;CACzC;AAED;;;;;GAKG;AACH,MAAM,WAAW,OAAO;IACtB,yCAAyC;IACzC,SAAS,EAAE,MAAM,CAAC;IAClB,kCAAkC;IAClC,aAAa,EAAE,MAAM,CAAC;IACtB,OAAO,EAAE,MAAM,CAAC;IAChB,qCAAqC;IACrC,WAAW,EAAE,MAAM,CAAC;IACpB,MAAM,EAAE,aAAa,CAAC;IACtB,QAAQ,EAAE,eAAe,CAAC;IAC1B,QAAQ,EAAE,eAAe,CAAC;IAC1B,iBAAiB,EAAE,MAAM,CAAC;IAC1B,wCAAwC;IACxC,UAAU,EAAE,MAAM,CAAC;IACnB,8DAA8D;IAC9D,gBAAgB,CAAC,EAAE,MAAM,CAAC;IAC1B,kCAAkC;IAClC,iBAAiB,CAAC,EAAE,MAAM,CAAC;IAC3B,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,oCAAoC;IACpC,eAAe,EAAE,MAAM,CAAC;IACxB,OAAO,EAAE,MAAM,CAAC;IAChB,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,oFAAoF;IACpF,qBAAqB,CAAC,EAAE,mBAAmB,EAAE,CAAC;CAC/C;AAED,2EAA2E;AAC3E,MAAM,WAAW,YAAa,SAAQ,OAAO;IAC3C,mCAAmC;IACnC,SAAS,EAAE,MAAM,CAAC;IAClB,6BAA6B;IAC7B,UAAU,EAAE,MAAM,CAAC;IACnB,UAAU,EAAE,MAAM,CAAC;IACnB,iGAAiG;IACjG,aAAa,CAAC,EAAE,MAAM,CAAC;IACvB,cAAc,CAAC,EAAE,MAAM,CAAC;IACxB,OAAO,CAAC,EAAE,MAAM,CAAC;IACjB,yBAAyB;IACzB,QAAQ,CAAC,EAAE,MAAM,CAAC;CACnB;AAED,iEAAiE;AACjE,MAAM,WAAW,kBAAkB;IACjC,KAAK,EAAE,MAAM,CAAC;IACd,MAAM,EAAE,MAAM,CAAC;CAChB;AAED;;;;GAIG;AACH,MAAM,WAAW,iBAAiB,CAAC,CAAC,SAAS,OAAO,GAAG,OAAO,CAAE,SAAQ,kBAAkB;IACxF,OAAO,EAAE,CAAC,EAAE,CAAC;CACd;AAED,8CAA8C;AAC9C,MAAM,WAAW,wBAAyB,SAAQ,kBAAkB;IAClE,SAAS,EAAE,MAAM,CAAC;IAClB,QAAQ,EAAE,cAAc,EAAE,CAAC;CAC5B"}

package/dist/components/ticketReferences/TicketReferences.d.ts

@@ -29,6 +29,15 @@ export interface ITicketReferencesProps {
     onDownloadAttachment?: (attachmentId: string, filename: string) => void;
     /** open a referenced interface; reference chips are static (informational) when omitted */
     onInterfaceClick?: (reference: IInterfaceReference) => void;
+    /**
+     * Whether a reference can be opened right now; consulted only when `onInterfaceClick`
+     * is given. A refused row offers no Open action and carries `unlinkableReason` in its
+     * metadata line — in the row itself, so it reads on a touch screen too, where a
+     * tooltip would never show. See `InterfaceReferenceTags` for the cases.
+     */
+    isInterfaceLinkable?: (reference: IInterfaceReference) => boolean;
+    /** Why a reference is not linkable, shown in the row's metadata after its kind. */
+    unlinkableReason?: (reference: IInterfaceReference) => string | undefined;
     /** Reveal the message a reference or file came from, in the conversation.
      *  Omitted ⇒ the action is not offered. It is also omitted per-row for anything filed
      *  against the ticket itself rather than a reply, which has no message to reveal. */
@@ -52,5 +61,5 @@ export interface ITicketReferencesProps {
 export interface IResolvedInterfaceReference extends IInterfaceReference {
     message_id?: string;
 }
-export declare const TicketReferences: ({ references, messages, attachments, viewerRole, fetchAttachmentUrl, onDownloadAttachment, onInterfaceClick, onShowInChat, resolveInterfaceIcon, preferKindImage, loading, }: ITicketReferencesProps) => import("react/jsx-runtime").JSX.Element;
+export declare const TicketReferences: ({ references, messages, attachments, viewerRole, fetchAttachmentUrl, onDownloadAttachment, onInterfaceClick, isInterfaceLinkable, unlinkableReason, onShowInChat, resolveInterfaceIcon, preferKindImage, loading, }: ITicketReferencesProps) => import("react/jsx-runtime").JSX.Element;
 //# sourceMappingURL=TicketReferences.d.ts.map

package/dist/components/ticketReferences/TicketReferences.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"TicketReferences.d.ts","sourceRoot":"","sources":["../../../src/components/ticketReferences/TicketReferences.tsx"],"names":[],"mappings":"AAuBA,OAAO,EAEL,mBAAmB,EAEnB,qBAAqB,EACrB,iBAAiB,EAClB,MAAM,uBAAuB,CAAC;AAE/B,OAAO,KAAK,EAAE,uBAAuB,EAAE,oBAAoB,EAAE,MAAM,8BAA8B,CAAC;AAelG;mFACmF;AACnF,MAAM,WAAW,0BAA2B,SAAQ,uBAAuB;IACzE,sEAAsE;IACtE,UAAU,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;IAC3B;2FACuF;IACvF,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,0EAA0E;IAC1E,aAAa,CAAC,EAAE,UAAU,GAAG,OAAO,CAAC;IACrC,0CAA0C;IAC1C,OAAO,CAAC,EAAE,MAAM,CAAC;CAClB;AAED,MAAM,WAAW,sBAAsB;IACrC,8EAA8E;IAC9E,UAAU,CAAC,EAAE,mBAAmB,EAAE,CAAC;IACnC,sFAAsF;IACtF,QAAQ,CAAC,EAAE,oBAAoB,EAAE,CAAC;IAClC;mGAC+F;IAC/F,WAAW,CAAC,EAAE,0BAA0B,EAAE,CAAC;IAC3C,UAAU,CAAC,EAAE,iBAAiB,CAAC;IAC/B;8EAC0E;IAC1E,kBAAkB,CAAC,EAAE,CAAC,YAAY,EAAE,MAAM,KAAK,OAAO,CAAC,MAAM,CAAC,CAAC;IAC/D,kDAAkD;IAClD,oBAAoB,CAAC,EAAE,CAAC,YAAY,EAAE,MAAM,EAAE,QAAQ,EAAE,MAAM,KAAK,IAAI,CAAC;IACxE,2FAA2F;IAC3F,gBAAgB,CAAC,EAAE,CAAC,SAAS,EAAE,mBAAmB,KAAK,IAAI,CAAC;IAC5D;;yFAEqF;IACrF,YAAY,CAAC,EAAE,CAAC,SAAS,EAAE,MAAM,KAAK,IAAI,CAAC;IAC3C;;iFAE6E;IAC7E,oBAAoB,CAAC,EAAE,qBAAqB,CAAC;IAC7C;oDACgD;IAChD,eAAe,CAAC,EAAE,OAAO,CAAC;IAC1B,OAAO,CAAC,EAAE,OAAO,CAAC;CACnB;AAgGD;;;;;;GAMG;AACH,MAAM,WAAW,2BAA4B,SAAQ,mBAAmB;IACtE,UAAU,CAAC,EAAE,MAAM,CAAC;CACrB;AAwOD,eAAO,MAAM,gBAAgB,iLAY1B,sBAAsB,4CA8dxB,CAAC"}
+{"version":3,"file":"TicketReferences.d.ts","sourceRoot":"","sources":["../../../src/components/ticketReferences/TicketReferences.tsx"],"names":[],"mappings":"AAuBA,OAAO,EAEL,mBAAmB,EAGnB,qBAAqB,EACrB,iBAAiB,EAClB,MAAM,uBAAuB,CAAC;AAE/B,OAAO,KAAK,EAAE,uBAAuB,EAAE,oBAAoB,EAAE,MAAM,8BAA8B,CAAC;AAelG;mFACmF;AACnF,MAAM,WAAW,0BAA2B,SAAQ,uBAAuB;IACzE,sEAAsE;IACtE,UAAU,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;IAC3B;2FACuF;IACvF,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,0EAA0E;IAC1E,aAAa,CAAC,EAAE,UAAU,GAAG,OAAO,CAAC;IACrC,0CAA0C;IAC1C,OAAO,CAAC,EAAE,MAAM,CAAC;CAClB;AAED,MAAM,WAAW,sBAAsB;IACrC,8EAA8E;IAC9E,UAAU,CAAC,EAAE,mBAAmB,EAAE,CAAC;IACnC,sFAAsF;IACtF,QAAQ,CAAC,EAAE,oBAAoB,EAAE,CAAC;IAClC;mGAC+F;IAC/F,WAAW,CAAC,EAAE,0BAA0B,EAAE,CAAC;IAC3C,UAAU,CAAC,EAAE,iBAAiB,CAAC;IAC/B;8EAC0E;IAC1E,kBAAkB,CAAC,EAAE,CAAC,YAAY,EAAE,MAAM,KAAK,OAAO,CAAC,MAAM,CAAC,CAAC;IAC/D,kDAAkD;IAClD,oBAAoB,CAAC,EAAE,CAAC,YAAY,EAAE,MAAM,EAAE,QAAQ,EAAE,MAAM,KAAK,IAAI,CAAC;IACxE,2FAA2F;IAC3F,gBAAgB,CAAC,EAAE,CAAC,SAAS,EAAE,mBAAmB,KAAK,IAAI,CAAC;IAC5D;;;;;OAKG;IACH,mBAAmB,CAAC,EAAE,CAAC,SAAS,EAAE,mBAAmB,KAAK,OAAO,CAAC;IAClE,mFAAmF;IACnF,gBAAgB,CAAC,EAAE,CAAC,SAAS,EAAE,mBAAmB,KAAK,MAAM,GAAG,SAAS,CAAC;IAC1E;;yFAEqF;IACrF,YAAY,CAAC,EAAE,CAAC,SAAS,EAAE,MAAM,KAAK,IAAI,CAAC;IAC3C;;iFAE6E;IAC7E,oBAAoB,CAAC,EAAE,qBAAqB,CAAC;IAC7C;oDACgD;IAChD,eAAe,CAAC,EAAE,OAAO,CAAC;IAC1B,OAAO,CAAC,EAAE,OAAO,CAAC;CACnB;AAgGD;;;;;;GAMG;AACH,MAAM,WAAW,2BAA4B,SAAQ,mBAAmB;IACtE,UAAU,CAAC,EAAE,MAAM,CAAC;CACrB;AA0OD,eAAO,MAAM,gBAAgB,wNAc1B,sBAAsB,4CA8dxB,CAAC"}

package/dist/components/ticketReferences/TicketReferences.js

@@ -121,7 +121,9 @@ var dedupeRefs = function (refs) {
     var byKey = new Map();
     for (var _i = 0, refs_1 = refs; _i < refs_1.length; _i++) {
         var r = refs_1[_i];
-        var key = "".concat(r.interface_kind, ":").concat(r.interface_name);
+        // identity by normalized kind + name, so a `qog` cited in a reply and the `fsm` the
+        // server stored on the ticket are one row
+        var key = (0, meta_1.interfaceReferenceKey)(r);
         var kept = byKey.get(key);
         if (!kept) {
             byKey.set(key, r);
@@ -228,7 +230,7 @@ var Screenshot = function (_a) {
 // main
 // ---------------------------------------------------------------------------
 var TicketReferences = function (_a) {
-    var _b = _a.references, references = _b === void 0 ? [] : _b, _c = _a.messages, messages = _c === void 0 ? [] : _c, attachments = _a.attachments, viewerRole = _a.viewerRole, fetchAttachmentUrl = _a.fetchAttachmentUrl, onDownloadAttachment = _a.onDownloadAttachment, onInterfaceClick = _a.onInterfaceClick, onShowInChat = _a.onShowInChat, resolveInterfaceIcon = _a.resolveInterfaceIcon, _d = _a.preferKindImage, preferKindImage = _d === void 0 ? false : _d, loading = _a.loading;
+    var _b = _a.references, references = _b === void 0 ? [] : _b, _c = _a.messages, messages = _c === void 0 ? [] : _c, attachments = _a.attachments, viewerRole = _a.viewerRole, fetchAttachmentUrl = _a.fetchAttachmentUrl, onDownloadAttachment = _a.onDownloadAttachment, onInterfaceClick = _a.onInterfaceClick, isInterfaceLinkable = _a.isInterfaceLinkable, unlinkableReason = _a.unlinkableReason, onShowInChat = _a.onShowInChat, resolveInterfaceIcon = _a.resolveInterfaceIcon, _d = _a.preferKindImage, preferKindImage = _d === void 0 ? false : _d, loading = _a.loading;
     // references: ticket-level + every message's, deduped. Rendered as rows carrying
     // their kind as metadata — the same treatment as the files below — so the tab
     // reads as one consistent list rather than chips above rows.
@@ -456,19 +458,21 @@ var TicketReferences = function (_a) {
                                 : []), true), showInChatItem(att.message_id), true) }, att.attachment_id)); }) }) })
                 : null, visibleRefs.length ?
                 (0, jsx_runtime_1.jsx)(reqore_1.ReqorePanel, { label: 'Linked interfaces', icon: 'LinksLine', badge: visibleRefs.length, flat: true, transparent: true, size: 'small', labelSize: 4, collapsible: true, children: (0, jsx_runtime_1.jsx)(reqore_1.ReqoreControlGroup, { vertical: true, fluid: true, gapSize: 'small', size: 'small', children: visibleRefs.map(function (reference) {
-                            var _a;
+                            var _a, _b;
                             // the same vocabulary and precedence as the reference chips: the kind's
                             // font icon, and the chosen image once it has loaded
-                            var _b = markOf(reference), icon = _b.icon, image = _b.image;
-                            return ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreEntityRow, { icon: icon, iconImage: isImageLoaded(image) ? image : undefined, label: reference.interface_name, metadata: (0, jsx_runtime_1.jsx)(reqore_1.ReqoreTextEffect, { effect: META_EFFECT, children: reference.interface_kind }), flat: true, tooltip: onInterfaceClick ?
-                                    "Open ".concat(reference.interface_kind, " ").concat(reference.interface_name)
-                                    : undefined, actions: rowActions(onInterfaceClick ?
+                            var _c = markOf(reference), icon = _c.icon, image = _c.image;
+                            // a row the consumer refuses offers no Open, and says why in its metadata
+                            // line rather than in a tooltip, so the reason reads on touch as well
+                            var linkable = !!onInterfaceClick && ((_a = isInterfaceLinkable === null || isInterfaceLinkable === void 0 ? void 0 : isInterfaceLinkable(reference)) !== null && _a !== void 0 ? _a : true);
+                            var reason = onInterfaceClick && !linkable ? unlinkableReason === null || unlinkableReason === void 0 ? void 0 : unlinkableReason(reference) : undefined;
+                            return ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreEntityRow, { icon: icon, iconImage: isImageLoaded(image) ? image : undefined, label: reference.interface_name, metadata: (0, jsx_runtime_1.jsx)(reqore_1.ReqoreTextEffect, { effect: META_EFFECT, children: reason ? "".concat(reference.interface_kind, " \u00B7 ").concat(reason) : reference.interface_kind }), flat: true, tooltip: linkable ? "Open ".concat(reference.interface_kind, " ").concat(reference.interface_name) : undefined, actions: rowActions(linkable ?
                                     {
                                         icon: 'ArrowRightUpLine',
                                         tooltip: 'Open',
                                         onClick: function () { return onInterfaceClick(reference); },
                                     }
-                                    : undefined, reference.message_id) }, (_a = reference.reference_id) !== null && _a !== void 0 ? _a : "".concat(reference.interface_kind, ":").concat(reference.interface_name)));
+                                    : undefined, reference.message_id) }, (_b = reference.reference_id) !== null && _b !== void 0 ? _b : (0, meta_1.interfaceReferenceKey)(reference)));
                         }) }) })
                 : null, visibleFiles.length ?
                 (0, jsx_runtime_1.jsx)(reqore_1.ReqorePanel, { label: 'Files', icon: 'FileList3Line', badge: visibleFiles.length, flat: true, transparent: true, size: 'small', labelSize: 4, collapsible: true, actions: visibleFiles.length > 1 && onDownloadAttachment ?

package/dist/components/ticketReferences/TicketReferences.js.map

@@ -1 +1 @@
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package/dist/components/ticketThread/TicketThread.d.ts

@@ -1,3 +1,5 @@
+import { TReqoreIntent } from '@qoretechnologies/reqore/dist/constants/theme';
+import { IReqoreIconName } from '@qoretechnologies/reqore/dist/types/icons';
 import { IInterfaceReference, TResolveInterfaceIcon, TTicketMessageAuthor, TTicketViewerRole } from '../supportTicket';
 export interface ITicketThreadAttachment {
     attachment_id: string;
@@ -9,12 +11,30 @@ export interface ITicketThreadMessage {
     message_id: string;
     author_type: TTicketMessageAuthor;
     author_id: string;
+    /** the author's display name where the plane knows one; the id otherwise */
+    author_name?: string;
     body: string;
     internal?: boolean;
     created: string;
     attachments?: ITicketThreadAttachment[];
     /** Qorus interfaces this message references, as `{kind, name}` snapshots. */
     referenced_interfaces?: IInterfaceReference[];
+    /** For a `system` message: the event it records (`support_access.requested`, …); see
+     *  `ITicketMessage.system_event`. Decides the line's mark, and the card variant. */
+    system_event?: string;
+    /** For a `system` message: the event's structured payload, as the server wrote it. */
+    system_detail?: Record<string, unknown>;
+}
+/**
+ * An action a consumer attaches to a system event's card — the customer's Grant on a
+ * `support_access.requested` card. The thread renders it as the card's action; what it
+ * does (open the grant drawer, call the API) is the consumer's.
+ */
+export interface ITicketSystemEventAction {
+    label: string;
+    icon?: IReqoreIconName;
+    intent?: TReqoreIntent;
+    onClick: () => void;
 }
 export interface ITicketThreadProps {
     messages: ITicketThreadMessage[];
@@ -42,6 +62,17 @@ export interface ITicketThreadProps {
     /** open a referenced interface; reference chips are static when omitted (e.g. the staff
      *  view, which can't reach the customer's instance, leaves this out). */
     onInterfaceClick?: (reference: IInterfaceReference) => void;
+    /** Whether a reference chip can be opened right now, and why not; passed through to
+     *  every message's `InterfaceReferenceTags` — see the cases there. */
+    isInterfaceLinkable?: (reference: IInterfaceReference) => boolean;
+    unlinkableReason?: (reference: IInterfaceReference) => string | undefined;
+    /**
+     * The action to offer on a system event's card, if any — asked per system message, so a
+     * consumer answers for the events and states it handles (the IDE offers Grant on a
+     * `support_access.requested` card while the request is open; the staff portal offers
+     * nothing). Omitted ⇒ cards carry no action.
+     */
+    systemEventAction?: (message: ITicketThreadMessage) => ITicketSystemEventAction | undefined;
     /** The TICKET's own references (picked when filing). Echoed as chips on the opening
      *  message so the conversation carries them too — when they lived only in the header
      *  rail + References tab, readers looked for them in the thread and concluded the
@@ -57,5 +88,5 @@ export interface ITicketThreadProps {
  * how that contract silently breaks when one side is renamed.
  */
 export declare const ticketMessageDomId: (messageId: string) => string;
-export declare const TicketThread: ({ messages, viewerRole, loading, onDownloadAttachment, fetchAttachmentUrl, resolveInterfaceIcon, preferKindImage, onInterfaceClick, ticketReferences, }: ITicketThreadProps) => import("react/jsx-runtime").JSX.Element;
+export declare const TicketThread: ({ messages, viewerRole, loading, onDownloadAttachment, fetchAttachmentUrl, resolveInterfaceIcon, preferKindImage, onInterfaceClick, isInterfaceLinkable, unlinkableReason, systemEventAction, ticketReferences, }: ITicketThreadProps) => import("react/jsx-runtime").JSX.Element;
 //# sourceMappingURL=TicketThread.d.ts.map