npm - @qoretechnologies/reqraft - Versions diffs - 0.10.66 → 0.10.67-pr.148.g1085e3d - Mend

@qoretechnologies/reqraft 0.10.66 → 0.10.67-pr.148.g1085e3d

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.

Files changed (46) hide show

package/dist/components/supportTicket/InterfaceReferenceTags.d.ts CHANGED Viewed

@@ -15,6 +15,18 @@ export interface IInterfaceReferenceTagsProps {
     /** Open a referenced interface; chips are static (informational) when omitted —
      *  e.g. the staff view, which can't reach the customer's instance. */
     onInterfaceClick?: (reference: IInterfaceReference) => void;
+    /**
+     * Whether a reference can be opened right now; consulted only when `onInterfaceClick`
+     * is given, and every reference is linkable when it is omitted. A chip it refuses
+     * renders without the click and with an unlink glyph, and its tooltip carries
+     * `unlinkableReason` when there is one. A support reader can open only what the
+     * customer's grant covers, and an interface that moved group or was deleted since it
+     * was cited is a reference with nowhere to go — the chip still shows what was cited.
+     */
+    isInterfaceLinkable?: (reference: IInterfaceReference) => boolean;
+    /** Why a reference is not linkable, for the chip's tooltip ("not covered by the
+     *  grant", "no longer on the instance"). Consulted only for refused references. */
+    unlinkableReason?: (reference: IInterfaceReference) => string | undefined;
     /**
      * Detach a reference. Each chip grows an "×" when given — for the composer,
      * where the chips are the references you're about to send and so are still
@@ -55,5 +67,5 @@ export interface IInterfaceReferenceTagsProps {
  * thread (per message, no label), and the Qonsole card — so a reference looks
  * identical everywhere. Renders nothing when there are no references.
  */
-export declare const InterfaceReferenceTags: ({ references, label, resolveInterfaceIcon, onInterfaceClick, onRemove, size, intent, customTheme, resolveInterfaceImage, preferKindImage, }: IInterfaceReferenceTagsProps) => import("react/jsx-runtime").JSX.Element;
+export declare const InterfaceReferenceTags: ({ references, label, resolveInterfaceIcon, onInterfaceClick, isInterfaceLinkable, unlinkableReason, onRemove, size, intent, customTheme, resolveInterfaceImage, preferKindImage, }: IInterfaceReferenceTagsProps) => import("react/jsx-runtime").JSX.Element;
 //# sourceMappingURL=InterfaceReferenceTags.d.ts.map

package/dist/components/supportTicket/InterfaceReferenceTags.d.ts.map CHANGED Viewed

	@@ -1 +1 @@
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package/dist/components/supportTicket/InterfaceReferenceTags.js CHANGED Viewed

@@ -13,7 +13,7 @@ var useLoadedImages_1 = require("./useLoadedImages");
  * identical everywhere. Renders nothing when there are no references.
  */
 var InterfaceReferenceTags = function (_a) {
-    var references = _a.references, label = _a.label, resolveInterfaceIcon = _a.resolveInterfaceIcon, onInterfaceClick = _a.onInterfaceClick, onRemove = _a.onRemove, _b = _a.size, size = _b === void 0 ? 'small' : _b, intent = _a.intent, customTheme = _a.customTheme, resolveInterfaceImage = _a.resolveInterfaceImage, _c = _a.preferKindImage, preferKindImage = _c === void 0 ? false : _c;
+    var references = _a.references, label = _a.label, resolveInterfaceIcon = _a.resolveInterfaceIcon, onInterfaceClick = _a.onInterfaceClick, isInterfaceLinkable = _a.isInterfaceLinkable, unlinkableReason = _a.unlinkableReason, onRemove = _a.onRemove, _b = _a.size, size = _b === void 0 ? 'small' : _b, intent = _a.intent, customTheme = _a.customTheme, resolveInterfaceImage = _a.resolveInterfaceImage, _c = _a.preferKindImage, preferKindImage = _c === void 0 ? false : _c;
     var resolveIcon = resolveInterfaceIcon !== null && resolveInterfaceIcon !== void 0 ? resolveInterfaceIcon : meta_1.defaultInterfaceIcon;
     var marks = (references !== null && references !== void 0 ? references : []).map(function (reference) {
         var _a, _b;
@@ -33,14 +33,21 @@ var InterfaceReferenceTags = function (_a) {
         return null;
     }
     return ((0, jsx_runtime_1.jsxs)(reqore_1.ReqoreControlGroup, { verticalAlign: 'center', wrap: true, gapSize: 'small', children: [label ? ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreP, { size: 'small', effect: { opacity: 0.6 }, children: label })) : null, marks.map(function (_a) {
-                var _b;
+                var _b, _c;
                 var reference = _a.reference, icon = _a.icon, image = _a.image;
                 // The chosen image (see `preferKindImage`) once it has loaded; the kind's
                 // font icon until then, and if it fails.
                 var loaded = isLoaded(image);
-                return ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreTag, { icon: icon, leftIconProps: loaded ? { image: image } : undefined, labelKey: reference.interface_kind, label: reference.interface_name, size: size, intent: intent, customTheme: customTheme, tooltip: onInterfaceClick
+                // Linkable: a click handler is wired AND the consumer does not refuse this one.
+                // A refused chip keeps its look and says why, instead of opening nothing.
+                var linkable = !!onInterfaceClick && ((_b = isInterfaceLinkable === null || isInterfaceLinkable === void 0 ? void 0 : isInterfaceLinkable(reference)) !== null && _b !== void 0 ? _b : true);
+                var reason = onInterfaceClick && !linkable ? unlinkableReason === null || unlinkableReason === void 0 ? void 0 : unlinkableReason(reference) : undefined;
+                var described = "".concat(reference.interface_kind, ": ").concat(reference.interface_name);
+                return ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreTag, { icon: icon, leftIconProps: loaded ? { image: image } : undefined, rightIcon: onInterfaceClick && !linkable ? 'LinkUnlinkM' : undefined, labelKey: reference.interface_kind, label: reference.interface_name, size: size, intent: intent, customTheme: customTheme, tooltip: linkable
                         ? "Open ".concat(reference.interface_kind, " ").concat(reference.interface_name)
-                        : "".concat(reference.interface_kind, ": ").concat(reference.interface_name), onClick: onInterfaceClick ? function () { return onInterfaceClick(reference); } : undefined, onRemoveClick: onRemove ? function () { return onRemove(reference); } : undefined, removeTooltip: "Remove ".concat(reference.interface_kind, " ").concat(reference.interface_name) }, (_b = reference.reference_id) !== null && _b !== void 0 ? _b : "".concat(reference.interface_kind, ":").concat(reference.interface_name)));
+                        : reason
+                            ? "".concat(described, " \u2014 ").concat(reason)
+                            : described, onClick: linkable ? function () { return onInterfaceClick(reference); } : undefined, onRemoveClick: onRemove ? function () { return onRemove(reference); } : undefined, removeTooltip: "Remove ".concat(reference.interface_kind, " ").concat(reference.interface_name) }, (_c = reference.reference_id) !== null && _c !== void 0 ? _c : (0, meta_1.interfaceReferenceKey)(reference)));
             })] }));
 };
 exports.InterfaceReferenceTags = InterfaceReferenceTags;

package/dist/components/supportTicket/InterfaceReferenceTags.js.map CHANGED Viewed

	@@ -1 +1 @@
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package/dist/components/supportTicket/ReferencePicker.d.ts.map CHANGED Viewed

	@@ -1 +1 @@
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package/dist/components/supportTicket/ReferencePicker.js CHANGED Viewed

@@ -216,7 +216,7 @@ var ReferencePicker = function (_a) {
     var visibleKinds = (0, react_1.useMemo)(function () { return kinds.filter(function (candidate) { return candidate === kind || matchesKind(candidate); }); }, [kinds, kind, matchesKind]);
     var pickedNames = (0, react_1.useMemo)(function () {
         return new Set((picked !== null && picked !== void 0 ? picked : [])
-            .filter(function (reference) { return reference.interface_kind === kind; })
+            .filter(function (reference) { return (0, meta_1.normalizeInterfaceKind)(reference.interface_kind) === (0, meta_1.normalizeInterfaceKind)(kind); })
             .map(function (reference) { return reference.interface_name; }));
     }, [picked, kind]);
     /** One shape from here down, whichever of the two the host passed. */

package/dist/components/supportTicket/ReferencePicker.js.map CHANGED Viewed

	@@ -1 +1 @@
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package/dist/components/supportTicket/WorkspaceAccessStatus.d.ts ADDED Viewed

@@ -0,0 +1,55 @@
+import { TSizes } from '@qoretechnologies/reqore/dist/constants/sizes';
+import { TReqoreIntent } from '@qoretechnologies/reqore/dist/constants/theme';
+import { IReqoreIconName } from '@qoretechnologies/reqore/dist/types/icons';
+import { TSupportAccessPolicy, TSupportGrantState } from './accessMeta';
+import { TTicketViewerRole } from './meta';
+/** What the value needs of a grant: the plane's `SupportAccessGrant`, a subset. */
+export interface IWorkspaceAccessGrantSummary {
+    state: TSupportGrantState | string;
+    issued_at?: string;
+    expires_at?: string;
+    until_resolved?: boolean;
+    created_by_type?: 'customer' | 'staff' | 'system' | string;
+    ended_at?: string;
+    end_cause?: string;
+}
+/** What the value needs of an open staff request. */
+export interface IWorkspaceAccessRequestSummary {
+    requested_at: string;
+    suggested_duration?: string;
+}
+export interface IWorkspaceAccessStatusAction {
+    label: string;
+    icon?: IReqoreIconName;
+    intent?: TReqoreIntent;
+    onClick: () => void;
+    loading?: boolean;
+    tooltip?: string;
+}
+export interface IWorkspaceAccessStatusProps {
+    /** the ticket's active grant, or the last one when none is active */
+    grant?: IWorkspaceAccessGrantSummary;
+    /** the open staff request, when there is one and no active grant */
+    request?: IWorkspaceAccessRequestSummary;
+    /** the account's setting; `never` is said when nothing else is there to say */
+    policy?: TSupportAccessPolicy | string;
+    /** who is reading: decides "by you" against "by the customer" */
+    viewerRole: TTicketViewerRole;
+    /** the clock, in ms; a story passes a fixed one */
+    now: number;
+    /** the one thing the viewer may do right now, rendered beside the sentence */
+    action?: IWorkspaceAccessStatusAction;
+    /** the rail's size by default */
+    size?: TSizes;
+    className?: string;
+}
+/** The sentence, its mark and its colour for the state the props describe. */
+export declare const describeWorkspaceAccess: ({ grant, request, policy, viewerRole, now }: Pick<IWorkspaceAccessStatusProps, 'grant' | 'request' | 'policy' | 'viewerRole' | 'now'>) => {
+    text: string;
+    tooltip?: string;
+    intent: TReqoreIntent;
+    icon: IReqoreIconName;
+    muted?: boolean;
+};
+export declare const WorkspaceAccessStatus: ({ grant, request, policy, viewerRole, now, action, size, className, }: IWorkspaceAccessStatusProps) => import("react/jsx-runtime").JSX.Element;
+//# sourceMappingURL=WorkspaceAccessStatus.d.ts.map

package/dist/components/supportTicket/WorkspaceAccessStatus.d.ts.map ADDED Viewed

@@ -0,0 +1 @@

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package/dist/components/supportTicket/WorkspaceAccessStatus.js ADDED Viewed

@@ -0,0 +1,79 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.WorkspaceAccessStatus = exports.describeWorkspaceAccess = void 0;
+var jsx_runtime_1 = require("react/jsx-runtime");
+var reqore_1 = require("@qoretechnologies/reqore");
+var accessMeta_1 = require("./accessMeta");
+var TicketHeader_1 = require("./TicketHeader");
+var grantedBy = function (grant, viewerRole) {
+    if (grant.created_by_type === 'system')
+        return 'automatically';
+    if (grant.created_by_type === 'customer' || !grant.created_by_type) {
+        return viewerRole === 'customer' ? 'by you' : 'by the customer';
+    }
+    return 'by support';
+};
+/** The sentence, its mark and its colour for the state the props describe. */
+var describeWorkspaceAccess = function (_a) {
+    var _b, _c;
+    var grant = _a.grant, request = _a.request, policy = _a.policy, viewerRole = _a.viewerRole, now = _a.now;
+    if (grant && grant.state === 'active') {
+        var left = (0, accessMeta_1.millisUntil)(grant.expires_at, now);
+        if (!Number.isNaN(left) && left <= 0) {
+            return {
+                text: "Access ended ".concat((0, accessMeta_1.formatRelativeTime)(grant.expires_at, now)),
+                tooltip: (0, accessMeta_1.formatInstant)(grant.expires_at),
+                intent: 'muted',
+                icon: 'HourglassLine',
+            };
+        }
+        var ends = grant.expires_at ? " \u00B7 ends ".concat((0, accessMeta_1.formatRelativeTime)(grant.expires_at, now)) : '';
+        return {
+            text: "Granted ".concat(grantedBy(grant, viewerRole)).concat(ends),
+            tooltip: grant.expires_at
+                ? "Until ".concat((0, accessMeta_1.formatInstant)(grant.expires_at)).concat(grant.until_resolved ? ', or when the ticket is resolved' : '')
+                : undefined,
+            intent: (0, accessMeta_1.grantTimeIntent)(grant.expires_at, now),
+            icon: 'ShieldCheckLine',
+        };
+    }
+    if (grant) {
+        var meta = (0, accessMeta_1.supportGrantStateMeta)(grant.state);
+        var cause = (0, accessMeta_1.supportGrantEndCauseLabel)(grant.end_cause, viewerRole);
+        var when = (0, accessMeta_1.formatRelativeTime)((_b = grant.ended_at) !== null && _b !== void 0 ? _b : grant.expires_at, now);
+        return {
+            text: "Access ".concat(cause !== null && cause !== void 0 ? cause : meta.label.toLowerCase()).concat(when ? " \u00B7 ".concat(when) : ''),
+            tooltip: (0, accessMeta_1.formatInstant)((_c = grant.ended_at) !== null && _c !== void 0 ? _c : grant.expires_at) || undefined,
+            intent: meta.intent,
+            icon: meta.icon,
+        };
+    }
+    if (request) {
+        var since = (0, accessMeta_1.formatRelativeTime)(request.requested_at, now);
+        var duration = request.suggested_duration ? " for ".concat((0, accessMeta_1.supportAccessDurationLabel)(request.suggested_duration)) : '';
+        return {
+            text: viewerRole === 'customer'
+                ? "Qorus Support asks for access".concat(duration, " \u00B7 ").concat(since)
+                : "Requested".concat(duration, " \u00B7 awaiting the customer \u00B7 ").concat(since),
+            tooltip: (0, accessMeta_1.formatInstant)(request.requested_at),
+            intent: 'pending',
+            icon: 'TimeLine',
+        };
+    }
+    if (policy === 'never') {
+        return {
+            text: viewerRole === 'customer' ? 'Off: your setting is never' : "Not allowed: the account's setting is never",
+            intent: 'danger',
+            icon: 'ShieldCrossLine',
+        };
+    }
+    return { text: 'None', intent: 'muted', icon: 'ShieldLine', muted: true };
+};
+exports.describeWorkspaceAccess = describeWorkspaceAccess;
+var WorkspaceAccessStatus = function (_a) {
+    var grant = _a.grant, request = _a.request, policy = _a.policy, viewerRole = _a.viewerRole, now = _a.now, action = _a.action, _b = _a.size, size = _b === void 0 ? 'small' : _b, className = _a.className;
+    var _c = (0, exports.describeWorkspaceAccess)({ grant: grant, request: request, policy: policy, viewerRole: viewerRole, now: now }), text = _c.text, tooltip = _c.tooltip, intent = _c.intent, icon = _c.icon, muted = _c.muted;
+    return ((0, jsx_runtime_1.jsxs)(TicketHeader_1.TicketPersonValue, { className: "reqore-workspace-access-status".concat(className ? " ".concat(className) : ''), children: [(0, jsx_runtime_1.jsx)(reqore_1.ReqoreIcon, { icon: icon, size: 'tiny', color: intent }), (0, jsx_runtime_1.jsx)(reqore_1.ReqoreSpan, { size: size, tooltip: tooltip, effect: muted ? { opacity: 0.5 } : undefined, children: text }), action ? ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreButton, { size: size, minimal: true, flat: true, icon: action.icon, intent: action.intent, loading: action.loading, tooltip: action.tooltip, onClick: action.onClick, className: 'reqore-workspace-access-status-action', children: action.label })) : null] }));
+};
+exports.WorkspaceAccessStatus = WorkspaceAccessStatus;
+//# sourceMappingURL=WorkspaceAccessStatus.js.map

package/dist/components/supportTicket/WorkspaceAccessStatus.js.map ADDED Viewed

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package/dist/components/supportTicket/accessMeta.d.ts ADDED Viewed

@@ -0,0 +1,56 @@
+import { TReqoreIntent } from '@qoretechnologies/reqore/dist/constants/theme';
+import { ITicketEnumMeta } from './meta';
+import type { TTicketViewerRole } from '../supportTicket/meta';
+/** The account's support access setting, least to most restrictive. */
+export type TSupportAccessPolicy = 'auto' | 'ask' | 'never';
+/** Where the governing setting came from. `default` when the customer never chose;
+ *  `owner` when the workspace's billing owner's stricter setting governs the ticket. */
+export type TSupportAccessPolicySource = 'default' | 'signup' | 'prompt' | 'settings' | 'admin' | 'owner';
+export type TSupportGrantState = 'active' | 'revoked' | 'expired';
+export type TSupportGrantEndCause = 'customer_revoked' | 'staff_revoked' | 'superseded' | 'ticket_resolved' | 'ticket_closed' | 'policy_changed' | 'account_erased' | 'workspace_deleted' | 'expired';
+/** A duration a staff request suggests; the customer's Grant answers exactly it. */
+export type TSupportAccessDuration = '24h' | '72h' | '7d' | 'until_resolved';
+/** The grant's own audit trail (`…/access` `audit`, the account's access log). */
+export type TSupportAccessAuditAction = 'policy_set' | 'access_requested' | 'granted' | 'extended' | 'revoked' | 'expired' | 'used' | 'use_refused' | 'session_started' | 'session_ended';
+/** A mark with a sentence: the setting's meaning is what a customer decides on. */
+export interface ISupportAccessMeta extends ITicketEnumMeta {
+    description?: string;
+}
+export declare const SUPPORT_ACCESS_POLICY_META: Record<TSupportAccessPolicy, ISupportAccessMeta>;
+/** The setting's mark; an unknown value still reads as words. */
+export declare const supportAccessPolicyMeta: (value: string | undefined) => ISupportAccessMeta;
+export declare const SUPPORT_ACCESS_POLICY_SOURCE_LABEL: Record<TSupportAccessPolicySource, string>;
+export declare const supportAccessPolicySourceLabel: (source: string | undefined) => string;
+export declare const SUPPORT_GRANT_STATE_META: Record<TSupportGrantState, ISupportAccessMeta>;
+export declare const supportGrantStateMeta: (value: string | undefined) => ISupportAccessMeta;
+/** How a grant ended, as what follows "Access": "ended by the customer", "ran out". */
+export declare const SUPPORT_GRANT_END_CAUSE_LABEL: Record<TSupportGrantEndCause, string>;
+/**
+ * The cause as the viewer reads it: the customer who ended it reads "ended by you", and
+ * reads staff as "Qorus Support", as everywhere on the customer surface.
+ */
+export declare const supportGrantEndCauseLabel: (cause?: string, viewerRole?: TTicketViewerRole) => string | undefined;
+export declare const SUPPORT_ACCESS_DURATION_LABEL: Record<TSupportAccessDuration, string>;
+export declare const supportAccessDurationLabel: (duration: string | undefined) => string;
+/** The grant's own trail, as a customer's access log or a staff access view lists it. */
+export declare const SUPPORT_ACCESS_AUDIT_ACTION_META: Record<TSupportAccessAuditAction, ISupportAccessMeta>;
+/** An action the plane writes that this vocabulary has not caught up with still renders. */
+export declare const supportAccessAuditActionMeta: (action: string) => ISupportAccessMeta;
+/**
+ * "in 3 hours" / "2 days ago" against a clock the caller passes, so a story freezes it
+ * and two surfaces reading the same grant agree. An unparsable instant is an empty
+ * string, never "NaN years ago"; an instant inside the clock's tick is "just now".
+ *
+ * Not `epoch-timeago` (what `ReqoreTimeAgo` and `TicketReferences` use): it speaks only
+ * of the past and reads the real clock, so it can neither say "in 3 hours" for a grant
+ * that is still running nor hold still in a story.
+ */
+export declare const formatRelativeTime: (iso: string | undefined, now: number, locale?: string) => string;
+/** The absolute instant, for a tooltip beside a relative one. */
+export declare const formatInstant: (iso: string | undefined, locale?: string) => string;
+/** Milliseconds until an instant; negative once it passed; NaN for nothing. */
+export declare const millisUntil: (iso: string | undefined, now: number) => number;
+/** The intent a grant's remaining time reads as: the state's, amber under an hour, muted once passed. */
+export declare const EXPIRING_SOON_MS: number;
+export declare const grantTimeIntent: (expiresAt: string | undefined, now: number) => TReqoreIntent;
+//# sourceMappingURL=accessMeta.d.ts.map

package/dist/components/supportTicket/accessMeta.d.ts.map ADDED Viewed

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package/dist/components/supportTicket/accessMeta.js ADDED Viewed

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+"use strict";
+var __assign = (this && this.__assign) || function () {
+    __assign = Object.assign || function(t) {
+        for (var s, i = 1, n = arguments.length; i < n; i++) {
+            s = arguments[i];
+            for (var p in s) if (Object.prototype.hasOwnProperty.call(s, p))
+                t[p] = s[p];
+        }
+        return t;
+    };
+    return __assign.apply(this, arguments);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.grantTimeIntent = exports.EXPIRING_SOON_MS = exports.millisUntil = exports.formatInstant = exports.formatRelativeTime = exports.supportAccessAuditActionMeta = exports.SUPPORT_ACCESS_AUDIT_ACTION_META = exports.supportAccessDurationLabel = exports.SUPPORT_ACCESS_DURATION_LABEL = exports.supportGrantEndCauseLabel = exports.SUPPORT_GRANT_END_CAUSE_LABEL = exports.supportGrantStateMeta = exports.SUPPORT_GRANT_STATE_META = exports.supportAccessPolicySourceLabel = exports.SUPPORT_ACCESS_POLICY_SOURCE_LABEL = exports.supportAccessPolicyMeta = exports.SUPPORT_ACCESS_POLICY_META = void 0;
+var meta_1 = require("./meta");
+/** `idle_paused` → "Idle paused": a wire value as words. */
+var UNKNOWN = { label: 'Unknown', intent: 'muted', icon: 'QuestionLine' };
+var lookup = function (table) {
+    return function (value) {
+        var _a;
+        return value === undefined
+            ? UNKNOWN
+            : ((_a = table[value]) !== null && _a !== void 0 ? _a : __assign(__assign({}, UNKNOWN), { label: (0, meta_1.humaniseWireValue)(value) }));
+    };
+};
+exports.SUPPORT_ACCESS_POLICY_META = {
+    auto: {
+        label: 'Granted automatically',
+        intent: 'success',
+        icon: 'ShieldCheckLine',
+        description: 'Read-only access for Qorus Support is granted automatically on every ticket filed.',
+    },
+    ask: {
+        label: 'Ask the customer',
+        intent: 'info',
+        icon: 'QuestionAnswerLine',
+        description: 'Support asks on each ticket; the customer decides whether to grant access.',
+    },
+    never: {
+        label: 'Never',
+        intent: 'danger',
+        icon: 'ShieldCrossLine',
+        description: 'No workspace access for Qorus Support. Support asks for information in the thread instead.',
+    },
+};
+/** The setting's mark; an unknown value still reads as words. */
+exports.supportAccessPolicyMeta = lookup(exports.SUPPORT_ACCESS_POLICY_META);
+exports.SUPPORT_ACCESS_POLICY_SOURCE_LABEL = {
+    default: 'the default, never chosen',
+    signup: 'chosen at sign-up',
+    prompt: 'chosen when first asked',
+    settings: 'chosen in the account settings',
+    admin: 'set by Qorus staff',
+    owner: "the workspace owner's stricter setting",
+};
+var supportAccessPolicySourceLabel = function (source) {
+    return (source && exports.SUPPORT_ACCESS_POLICY_SOURCE_LABEL[source]) ||
+        (0, meta_1.humaniseWireValue)(source !== null && source !== void 0 ? source : '');
+};
+exports.supportAccessPolicySourceLabel = supportAccessPolicySourceLabel;
+exports.SUPPORT_GRANT_STATE_META = {
+    active: { label: 'Active', intent: 'success', icon: 'ShieldCheckLine' },
+    revoked: { label: 'Revoked', intent: 'danger', icon: 'ShieldCrossLine' },
+    expired: { label: 'Expired', intent: 'muted', icon: 'HourglassLine' },
+};
+exports.supportGrantStateMeta = lookup(exports.SUPPORT_GRANT_STATE_META);
+/** How a grant ended, as what follows "Access": "ended by the customer", "ran out". */
+exports.SUPPORT_GRANT_END_CAUSE_LABEL = {
+    customer_revoked: 'ended by the customer',
+    staff_revoked: 'ended by support',
+    superseded: 'extended into a new grant',
+    ticket_resolved: 'ended when the ticket was resolved',
+    ticket_closed: 'ended when the ticket was closed',
+    policy_changed: "ended when the account's setting changed",
+    account_erased: 'ended when the account was erased',
+    workspace_deleted: 'ended when the workspace was deleted',
+    expired: 'ran out',
+};
+/**
+ * The cause as the viewer reads it: the customer who ended it reads "ended by you", and
+ * reads staff as "Qorus Support", as everywhere on the customer surface.
+ */
+var supportGrantEndCauseLabel = function (cause, viewerRole) {
+    var _a;
+    if (!cause)
+        return undefined;
+    if (viewerRole === 'customer' && cause === 'customer_revoked')
+        return 'ended by you';
+    if (viewerRole === 'customer' && cause === 'staff_revoked')
+        return 'ended by Qorus Support';
+    return (_a = exports.SUPPORT_GRANT_END_CAUSE_LABEL[cause]) !== null && _a !== void 0 ? _a : (0, meta_1.humaniseWireValue)(cause);
+};
+exports.supportGrantEndCauseLabel = supportGrantEndCauseLabel;
+exports.SUPPORT_ACCESS_DURATION_LABEL = {
+    '24h': '24 hours',
+    '72h': '3 days',
+    '7d': '7 days',
+    until_resolved: 'until the ticket is resolved',
+};
+var supportAccessDurationLabel = function (duration) {
+    return (duration && exports.SUPPORT_ACCESS_DURATION_LABEL[duration]) ||
+        (0, meta_1.humaniseWireValue)(duration !== null && duration !== void 0 ? duration : '');
+};
+exports.supportAccessDurationLabel = supportAccessDurationLabel;
+/** The grant's own trail, as a customer's access log or a staff access view lists it. */
+exports.SUPPORT_ACCESS_AUDIT_ACTION_META = {
+    policy_set: { label: 'Setting changed', intent: 'info', icon: 'Settings3Line' },
+    access_requested: { label: 'Access requested', intent: 'pending', icon: 'ShieldUserLine' },
+    granted: { label: 'Access granted', intent: 'success', icon: 'ShieldCheckLine' },
+    extended: { label: 'Access extended', intent: 'info', icon: 'TimerLine' },
+    revoked: { label: 'Access ended', intent: 'danger', icon: 'ShieldCrossLine' },
+    expired: { label: 'Access expired', intent: 'muted', icon: 'HourglassLine' },
+    used: { label: 'Workspace read', intent: 'info', icon: 'EyeLine' },
+    use_refused: { label: 'Read refused', intent: 'warning', icon: 'ForbidLine' },
+    session_started: { label: 'IDE session started', intent: 'info', icon: 'ExternalLinkLine' },
+    session_ended: { label: 'IDE session ended', intent: 'muted', icon: 'LogoutBoxLine' },
+};
+/** An action the plane writes that this vocabulary has not caught up with still renders. */
+var supportAccessAuditActionMeta = function (action) {
+    var _a;
+    return (_a = exports.SUPPORT_ACCESS_AUDIT_ACTION_META[action]) !== null && _a !== void 0 ? _a : __assign(__assign({}, UNKNOWN), { icon: 'HistoryLine', label: (0, meta_1.humaniseWireValue)(action) });
+};
+exports.supportAccessAuditActionMeta = supportAccessAuditActionMeta;
+/* ── time, against a clock the caller owns ───────────────────────────────────── */
+var RELATIVE_UNITS = [
+    ['year', 60 * 60 * 24 * 365],
+    ['month', 60 * 60 * 24 * 30],
+    ['day', 60 * 60 * 24],
+    ['hour', 60 * 60],
+    ['minute', 60],
+    ['second', 1],
+];
+/**
+ * The callers' clock (`useNow`) ticks once a minute while the plane stamps an event the
+ * moment it happens, so a fresh event sits up to a minute ahead of that clock. The gap is
+ * the present, not the future: "asked in 8 seconds" is the artifact this closes.
+ */
+var CLOCK_TICK_SECONDS = 60;
+/**
+ * "in 3 hours" / "2 days ago" against a clock the caller passes, so a story freezes it
+ * and two surfaces reading the same grant agree. An unparsable instant is an empty
+ * string, never "NaN years ago"; an instant inside the clock's tick is "just now".
+ *
+ * Not `epoch-timeago` (what `ReqoreTimeAgo` and `TicketReferences` use): it speaks only
+ * of the past and reads the real clock, so it can neither say "in 3 hours" for a grant
+ * that is still running nor hold still in a story.
+ */
+var formatRelativeTime = function (iso, now, locale) {
+    if (locale === void 0) { locale = 'en'; }
+    if (!iso)
+        return '';
+    var then = new Date(iso).getTime();
+    if (Number.isNaN(then))
+        return '';
+    var seconds = Math.round((then - now) / 1000);
+    if (seconds >= 0 && seconds < CLOCK_TICK_SECONDS) {
+        return locale === 'en'
+            ? 'just now'
+            : new Intl.RelativeTimeFormat(locale, { numeric: 'auto' }).format(0, 'second');
+    }
+    for (var _i = 0, RELATIVE_UNITS_1 = RELATIVE_UNITS; _i < RELATIVE_UNITS_1.length; _i++) {
+        var _a = RELATIVE_UNITS_1[_i], unit = _a[0], secondsInUnit = _a[1];
+        if (Math.abs(seconds) >= secondsInUnit || unit === 'second') {
+            // "tomorrow" and "yesterday" read well; "next month" does not say when a grant ends, and a week
+            // is not a unit here so seven days read "in 7 days", not "next week"
+            var numeric = secondsInUnit > 60 * 60 * 24 ? 'always' : 'auto';
+            return new Intl.RelativeTimeFormat(locale, { numeric: numeric }).format(Math.round(seconds / secondsInUnit), unit);
+        }
+    }
+    return '';
+};
+exports.formatRelativeTime = formatRelativeTime;
+/** The absolute instant, for a tooltip beside a relative one. */
+var formatInstant = function (iso, locale) {
+    if (locale === void 0) { locale = 'en-GB'; }
+    if (!iso)
+        return '';
+    var date = new Date(iso);
+    return Number.isNaN(date.getTime())
+        ? iso
+        : date.toLocaleString(locale, { dateStyle: 'medium', timeStyle: 'short' });
+};
+exports.formatInstant = formatInstant;
+/** Milliseconds until an instant; negative once it passed; NaN for nothing. */
+var millisUntil = function (iso, now) {
+    return iso ? new Date(iso).getTime() - now : Number.NaN;
+};
+exports.millisUntil = millisUntil;
+/** The intent a grant's remaining time reads as: the state's, amber under an hour, muted once passed. */
+exports.EXPIRING_SOON_MS = 60 * 60 * 1000;
+var grantTimeIntent = function (expiresAt, now) {
+    var left = (0, exports.millisUntil)(expiresAt, now);
+    if (Number.isNaN(left))
+        return 'success';
+    if (left <= 0)
+        return 'muted';
+    return left < exports.EXPIRING_SOON_MS ? 'warning' : 'success';
+};
+exports.grantTimeIntent = grantTimeIntent;
+//# sourceMappingURL=accessMeta.js.map

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@@ -0,0 +1 @@

+ 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package/dist/components/supportTicket/index.d.ts CHANGED Viewed

@@ -1,4 +1,5 @@
 export * from './meta';
+export * from './accessMeta';
 export * from './ticketModel';
 export * from './attachmentAccess';
 export * from './AttachmentChips';
@@ -8,4 +9,5 @@ export * from './InterfaceReferenceTags';
 export * from './ReferencePicker';
 export * from './fileToAttachment';
 export * from './TicketReplyBox';
+export * from './WorkspaceAccessStatus';
 //# sourceMappingURL=index.d.ts.map