npm - @qoretechnologies/reqraft - Versions diffs - 0.10.64 → 0.10.65-pr.148.gc6381e4 - Mend

@qoretechnologies/reqraft 0.10.64 → 0.10.65-pr.148.gc6381e4

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.

Files changed (64) hide show

package/dist/components/supportTicket/meta.d.ts CHANGED Viewed

@@ -3,7 +3,14 @@ import { IReqoreIconName } from '@qoretechnologies/reqore/dist/types/icons';
 export type TTicketStatus = 'new' | 'open' | 'awaiting_customer' | 'resolved' | 'closed';
 export type TTicketPriority = 'low' | 'normal' | 'high' | 'urgent';
 export type TTicketCategory = 'bug' | 'question' | 'billing' | 'feature' | 'other';
-export type TTicketAuditAction = 'replied' | 'noted' | 'status_changed' | 'assigned' | 'updated';
+export type TTicketAuditAction = 'replied' | 'noted' | 'status_changed' | 'assigned' | 'updated' | 'viewed' | 'attachment_downloaded' | 'workspace_viewed' | 'access_requested' | 'access_granted' | 'access_extended' | 'access_revoked' | 'access_expired' | 'session_launched';
+/**
+ * The `system_event` a system message in a ticket thread may carry (qorus#693): the
+ * delegated-access lifecycle, written by the control plane as a thread message so the
+ * customer and the staff member see the same record in the conversation. A thread
+ * renders a known event with its own mark; an unknown one falls back to a plain line.
+ */
+export type TTicketSystemEvent = 'support_access.requested' | 'support_access.granted' | 'support_access.extended' | 'support_access.first_used' | 'support_access.revoked' | 'support_access.expired';
 /** A message author. Staff identities are masked from the customer by the backend. */
 export type TTicketMessageAuthor = 'customer' | 'staff' | 'system';
 /** Which side "you" sit on — decides self-alignment and audience-specific labels. */
@@ -24,6 +31,27 @@ export declare const TICKET_CATEGORY_META: Record<TTicketCategory, ITicketEnumMe
  *  `QorusSaasTicketStore::insertAudit`): a public reply, an internal note, a
  *  status change, an assignment, or `updated` (a priority/category change). */
 export declare const TICKET_AUDIT_ACTION_META: Record<TTicketAuditAction, ITicketEnumMeta>;
+/** The mark for an audit action the server writes but this vocabulary has not caught up
+ *  with: a muted, generic row that still names the action. It exists because the staff
+ *  audit tab used to index `TICKET_AUDIT_ACTION_META` directly, and one unknown action
+ *  took the whole tab down (qorus#693). */
+export declare const UNKNOWN_TICKET_AUDIT_ACTION_META: ITicketEnumMeta;
+/** A wire value humanised for reading: `attachment_downloaded` → "Attachment downloaded". */
+export declare const humaniseWireValue: (value: string) => string;
+/**
+ * The mark for an audit action, whatever the server sent. A known action gets its
+ * entry; an unknown one gets the muted generic entry with the action's own wire value
+ * humanised as the label, so a new server action renders as a readable row instead
+ * of failing the surface that lists it.
+ */
+export declare const ticketAuditActionMeta: (action: string) => ITicketEnumMeta;
+/** How each delegated-access thread event renders: the mark on its system line or card. */
+export declare const TICKET_SYSTEM_EVENT_META: Record<TTicketSystemEvent, ITicketEnumMeta>;
+/** The generic mark for a system message with no event, or an event this vocabulary
+ *  does not know: the plain informational line every system message used to be. */
+export declare const DEFAULT_TICKET_SYSTEM_EVENT_META: ITicketEnumMeta;
+/** The mark for a system message's `system_event`, with the generic fallback. */
+export declare const ticketSystemEventMeta: (event?: string) => ITicketEnumMeta;
 /** The status label for a given viewer — the customer sees "Awaiting your reply"
  *  where staff see "Awaiting customer"; all other values are audience-neutral. */
 export declare const ticketStatusLabel: (status: TTicketStatus, viewerRole?: TTicketViewerRole) => string;
@@ -43,12 +71,28 @@ export interface IAttachmentUpload {
  *  `{kind, name}` snapshot (the interface itself lives on the instance, not the
  *  SaaS plane). Attaches to a ticket (at creation) or a message (in a reply). */
 export interface IInterfaceReference {
-    /** interface type: workflow / service / job / fsm / qog / connection / ... */
+    /**
+     * The interface's kind. On READ this is the normalized Qorus `TypeMap` key the server
+     * stores (`fsm`, never `qog`; `step`, never `workflow-step`), so two surfaces compare
+     * equal; a writer may still send the spelling it has, and the server normalizes it.
+     * Compare kinds through `normalizeInterfaceKind()` rather than by string.
+     */
     interface_kind: string;
     /** interface name (may include a version) */
     interface_name: string;
     /** server-assigned reference UUID (present on read, absent when submitting) */
     reference_id?: string;
+    /**
+     * The interface's id on the subscriber's instance at the time it was referenced, when
+     * the writer knew it (the IDE's picker does). A viewer that can reach the instance
+     * prefers it over the name, which may have been renamed or versioned since.
+     */
+    interface_id?: number;
+    /** The group the interface lived in when referenced — set by the server on read. */
+    groupid?: number;
+    /** That group's portable namespace — set by the server on read; absent for the host's
+     *  DEFAULT group. What a support reader needs to find the interface after a move. */
+    group_namespace?: number;
     /** For an app-triggered interface (a qog): the triggering app's name. A viewer
      *  with the app catalogue (the customer's IDE) resolves it to the app's logo the
      *  same way the qogs list does — see `resolveInterfaceImage` on the tags. */
@@ -58,6 +102,22 @@ export interface IInterfaceReference {
      *  (staff triage, the Qonsole card) still shows it. */
     logo?: string;
 }
+/**
+ * The normalized `TypeMap` key for a kind, however a writer spelled it: `qog` → `fsm`,
+ * `workflow-step` → `step`; anything else is returned trimmed and lower-cased. Every
+ * comparison of two references' kinds goes through this, so a reference written as a
+ * `qog` and one read back as an `fsm` are the same interface.
+ */
+export declare const normalizeInterfaceKind: (kind: string) => string;
+/**
+ * A reference's identity for keys and dedupe: its normalized kind and its name. Not the
+ * `reference_id` (absent when submitting) and not the `interface_id` (absent on older
+ * references), so the same interface cited twice is one key whatever each copy carries.
+ */
+export declare const interfaceReferenceKey: (reference: IInterfaceReference) => string;
+/** The references with duplicates dropped — first occurrence wins, order kept —
+ *  where two references are the same interface by `interfaceReferenceKey()`. */
+export declare const dedupeInterfaceReferences: <T extends IInterfaceReference>(references: T[]) => T[];
 /** Default per-kind icon for a referenced interface, with a generic fallback. */
 export declare const defaultInterfaceIcon: (kind: string) => IReqoreIconName;
 /**

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package/dist/components/supportTicket/meta.js CHANGED Viewed

@@ -1,6 +1,17 @@
 "use strict";
+var __assign = (this && this.__assign) || function () {
+    __assign = Object.assign || function(t) {
+        for (var s, i = 1, n = arguments.length; i < n; i++) {
+            s = arguments[i];
+            for (var p in s) if (Object.prototype.hasOwnProperty.call(s, p))
+                t[p] = s[p];
+        }
+        return t;
+    };
+    return __assign.apply(this, arguments);
+};
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.defaultInterfaceKindLabel = exports.toInterfaceKindMark = exports.defaultInterfaceIcon = exports.isTicketReplyable = exports.REPLYABLE_STATUSES = exports.ticketStatusLabel = exports.TICKET_AUDIT_ACTION_META = exports.TICKET_CATEGORY_META = exports.TICKET_PRIORITY_META = exports.TICKET_STATUS_META = void 0;
+exports.defaultInterfaceKindLabel = exports.toInterfaceKindMark = exports.defaultInterfaceIcon = exports.dedupeInterfaceReferences = exports.interfaceReferenceKey = exports.normalizeInterfaceKind = exports.isTicketReplyable = exports.REPLYABLE_STATUSES = exports.ticketStatusLabel = exports.ticketSystemEventMeta = exports.DEFAULT_TICKET_SYSTEM_EVENT_META = exports.TICKET_SYSTEM_EVENT_META = exports.ticketAuditActionMeta = exports.humaniseWireValue = exports.UNKNOWN_TICKET_AUDIT_ACTION_META = exports.TICKET_AUDIT_ACTION_META = exports.TICKET_CATEGORY_META = exports.TICKET_PRIORITY_META = exports.TICKET_STATUS_META = void 0;
 exports.TICKET_STATUS_META = {
     new: { label: 'New', intent: 'info', icon: 'SparklingLine' },
     open: { label: 'Open', intent: 'pending', icon: 'Chat3Line' },
@@ -36,7 +47,68 @@ exports.TICKET_AUDIT_ACTION_META = {
     status_changed: { label: 'Status changed', intent: 'warning', icon: 'ExchangeLine' },
     assigned: { label: 'Assigned', intent: 'pending', icon: 'UserFollowLine' },
     updated: { label: 'Updated', intent: 'muted', icon: 'Edit2Line' },
+    viewed: { label: 'Viewed', intent: 'muted', icon: 'EyeLine' },
+    attachment_downloaded: { label: 'Attachment downloaded', intent: 'muted', icon: 'Download2Line' },
+    workspace_viewed: { label: 'Workspace viewed', intent: 'info', icon: 'Search2Line' },
+    access_requested: { label: 'Access requested', intent: 'pending', icon: 'ShieldUserLine' },
+    access_granted: { label: 'Access granted', intent: 'success', icon: 'ShieldCheckLine' },
+    access_extended: { label: 'Access extended', intent: 'info', icon: 'TimerLine' },
+    access_revoked: { label: 'Access revoked', intent: 'danger', icon: 'ShieldCrossLine' },
+    access_expired: { label: 'Access expired', intent: 'muted', icon: 'HourglassLine' },
+    session_launched: { label: 'IDE session launched', intent: 'info', icon: 'ExternalLinkLine' },
+};
+/** The mark for an audit action the server writes but this vocabulary has not caught up
+ *  with: a muted, generic row that still names the action. It exists because the staff
+ *  audit tab used to index `TICKET_AUDIT_ACTION_META` directly, and one unknown action
+ *  took the whole tab down (qorus#693). */
+exports.UNKNOWN_TICKET_AUDIT_ACTION_META = {
+    label: 'Activity',
+    intent: 'muted',
+    icon: 'HistoryLine',
+};
+/** A wire value humanised for reading: `attachment_downloaded` → "Attachment downloaded". */
+var humaniseWireValue = function (value) {
+    var words = value.replace(/[._-]+/g, ' ').trim();
+    return words ? words.charAt(0).toUpperCase() + words.slice(1) : value;
+};
+exports.humaniseWireValue = humaniseWireValue;
+/**
+ * The mark for an audit action, whatever the server sent. A known action gets its
+ * entry; an unknown one gets the muted generic entry with the action's own wire value
+ * humanised as the label, so a new server action renders as a readable row instead
+ * of failing the surface that lists it.
+ */
+var ticketAuditActionMeta = function (action) {
+    var _a;
+    return (_a = exports.TICKET_AUDIT_ACTION_META[action]) !== null && _a !== void 0 ? _a : __assign(__assign({}, exports.UNKNOWN_TICKET_AUDIT_ACTION_META), { label: (0, exports.humaniseWireValue)(action) });
+};
+exports.ticketAuditActionMeta = ticketAuditActionMeta;
+/** How each delegated-access thread event renders: the mark on its system line or card. */
+exports.TICKET_SYSTEM_EVENT_META = {
+    'support_access.requested': {
+        label: 'Workspace access requested',
+        intent: 'info',
+        icon: 'ShieldUserLine',
+    },
+    'support_access.granted': { label: 'Workspace access granted', intent: 'success', icon: 'ShieldCheckLine' },
+    'support_access.extended': { label: 'Workspace access extended', intent: 'info', icon: 'TimerLine' },
+    'support_access.first_used': { label: 'Workspace opened by support', intent: 'info', icon: 'EyeLine' },
+    'support_access.revoked': { label: 'Workspace access revoked', intent: 'danger', icon: 'ShieldCrossLine' },
+    'support_access.expired': { label: 'Workspace access expired', intent: 'muted', icon: 'HourglassLine' },
+};
+/** The generic mark for a system message with no event, or an event this vocabulary
+ *  does not know: the plain informational line every system message used to be. */
+exports.DEFAULT_TICKET_SYSTEM_EVENT_META = {
+    label: 'System',
+    intent: 'muted',
+    icon: 'InformationLine',
 };
+/** The mark for a system message's `system_event`, with the generic fallback. */
+var ticketSystemEventMeta = function (event) {
+    return (event && exports.TICKET_SYSTEM_EVENT_META[event]) ||
+        exports.DEFAULT_TICKET_SYSTEM_EVENT_META;
+};
+exports.ticketSystemEventMeta = ticketSystemEventMeta;
 /** The status label for a given viewer — the customer sees "Awaiting your reply"
  *  where staff see "Awaiting customer"; all other values are audience-neutral. */
 var ticketStatusLabel = function (status, viewerRole) {
@@ -54,6 +126,48 @@ exports.REPLYABLE_STATUSES = [
 /** Whether a ticket can still be replied to (closed ⇒ no). */
 var isTicketReplyable = function (status) { return status !== 'closed'; };
 exports.isTicketReplyable = isTicketReplyable;
+// Kind spellings a writer may still send, and the normalized `TypeMap` key the server
+// stores for each. The IDE's menus and older references say `qog`; the engine's type
+// is `fsm`. A `workflow-step` is a `step`.
+var INTERFACE_KIND_ALIASES = {
+    qog: 'fsm',
+    'workflow-step': 'step',
+};
+/**
+ * The normalized `TypeMap` key for a kind, however a writer spelled it: `qog` → `fsm`,
+ * `workflow-step` → `step`; anything else is returned trimmed and lower-cased. Every
+ * comparison of two references' kinds goes through this, so a reference written as a
+ * `qog` and one read back as an `fsm` are the same interface.
+ */
+var normalizeInterfaceKind = function (kind) {
+    var _a;
+    var key = kind.trim().toLowerCase();
+    return (_a = INTERFACE_KIND_ALIASES[key]) !== null && _a !== void 0 ? _a : key;
+};
+exports.normalizeInterfaceKind = normalizeInterfaceKind;
+/**
+ * A reference's identity for keys and dedupe: its normalized kind and its name. Not the
+ * `reference_id` (absent when submitting) and not the `interface_id` (absent on older
+ * references), so the same interface cited twice is one key whatever each copy carries.
+ */
+var interfaceReferenceKey = function (reference) {
+    return "".concat((0, exports.normalizeInterfaceKind)(reference.interface_kind), ":").concat(reference.interface_name);
+};
+exports.interfaceReferenceKey = interfaceReferenceKey;
+/** The references with duplicates dropped — first occurrence wins, order kept —
+ *  where two references are the same interface by `interfaceReferenceKey()`. */
+var dedupeInterfaceReferences = function (references) {
+    var seen = new Set();
+    return references.filter(function (reference) {
+        var key = (0, exports.interfaceReferenceKey)(reference);
+        if (seen.has(key)) {
+            return false;
+        }
+        seen.add(key);
+        return true;
+    });
+};
+exports.dedupeInterfaceReferences = dedupeInterfaceReferences;
 // Built-in per-kind icons for referenced interfaces, kept in step with the
 // qorus-ide interface vocabulary. Used when a consumer doesn't pass its own
 // `resolveInterfaceIcon`, so the staff view and the Qonsole renderer show the
@@ -112,8 +226,7 @@ var defaultInterfaceKindLabel = function (kind) {
     if (known) {
         return known;
     }
-    var words = kind.replace(/[-_]+/g, ' ').trim();
-    var sentenceCase = words.charAt(0).toUpperCase() + words.slice(1);
+    var sentenceCase = (0, exports.humaniseWireValue)(kind);
     return sentenceCase.endsWith('s') ? sentenceCase : "".concat(sentenceCase, "s");
 };
 exports.defaultInterfaceKindLabel = defaultInterfaceKindLabel;

package/dist/components/supportTicket/meta.js.map CHANGED Viewed

	@@ -1 +1 @@
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package/dist/components/supportTicket/ticketModel.d.ts CHANGED Viewed

@@ -36,6 +36,16 @@ export interface ITicketMessage {
     attachments?: ITicketAttachment[];
     /** interfaces referenced in this message, as `{kind, name}` snapshots */
     referenced_interfaces?: IInterfaceReference[];
+    /**
+     * For a `system` message: the event it records (qorus#693), e.g.
+     * `support_access.requested`. A thread renders a known event with its own mark, and the
+     * `support_access.requested` event as a card that can carry the customer's Grant action;
+     * absent on the plain system lines (status changes, assignments).
+     */
+    system_event?: string;
+    /** For a `system` message: the event's structured payload (a grant id, an expiry, the
+     *  requesting staff member's reason), as the server wrote it. */
+    system_detail?: Record<string, unknown>;
 }
 /**
  * One support ticket, in the projection BOTH planes serve.

package/dist/components/supportTicket/ticketModel.d.ts.map CHANGED Viewed

	@@ -1 +1 @@
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1	+ {"version":3,"file":"ticketModel.d.ts","sourceRoot":"","sources":["../../../src/components/supportTicket/ticketModel.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,mBAAmB,EAAE,eAAe,EAAE,oBAAoB,EAAE,eAAe,EAAE,aAAa,EAAE,MAAM,QAAQ,CAAC;AAwBzH,iEAAiE;AACjE,MAAM,WAAW,iBAAiB;IAChC,aAAa,EAAE,MAAM,CAAC;IACtB,QAAQ,EAAE,MAAM,CAAC;IACjB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;CACpB;AAED;;;;;;;GAOG;AACH,MAAM,WAAW,uBAAwB,SAAQ,iBAAiB;IAChE,UAAU,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;IAC3B,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,aAAa,CAAC,EAAE,UAAU,GAAG,OAAO,CAAC;IACrC,OAAO,CAAC,EAAE,MAAM,CAAC;CAClB;AAED,sCAAsC;AACtC,MAAM,WAAW,cAAc;IAC7B,UAAU,EAAE,MAAM,CAAC;IACnB,SAAS,EAAE,MAAM,CAAC;IAClB,WAAW,EAAE,oBAAoB,CAAC;IAClC,qEAAqE;IACrE,SAAS,EAAE,MAAM,CAAC;IAClB,8BAA8B;IAC9B,IAAI,EAAE,MAAM,CAAC;IACb,sEAAsE;IACtE,QAAQ,EAAE,OAAO,CAAC;IAClB,OAAO,EAAE,MAAM,CAAC;IAChB,qCAAqC;IACrC,WAAW,CAAC,EAAE,iBAAiB,EAAE,CAAC;IAClC,yEAAyE;IACzE,qBAAqB,CAAC,EAAE,mBAAmB,EAAE,CAAC;IAC9C;;;;;OAKG;IACH,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB;qEACiE;IACjE,aAAa,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,CAAC;CACzC;AAED;;;;;GAKG;AACH,MAAM,WAAW,OAAO;IACtB,yCAAyC;IACzC,SAAS,EAAE,MAAM,CAAC;IAClB,kCAAkC;IAClC,aAAa,EAAE,MAAM,CAAC;IACtB,OAAO,EAAE,MAAM,CAAC;IAChB,qCAAqC;IACrC,WAAW,EAAE,MAAM,CAAC;IACpB,MAAM,EAAE,aAAa,CAAC;IACtB,QAAQ,EAAE,eAAe,CAAC;IAC1B,QAAQ,EAAE,eAAe,CAAC;IAC1B,iBAAiB,EAAE,MAAM,CAAC;IAC1B,wCAAwC;IACxC,UAAU,EAAE,MAAM,CAAC;IACnB,8DAA8D;IAC9D,gBAAgB,CAAC,EAAE,MAAM,CAAC;IAC1B,kCAAkC;IAClC,iBAAiB,CAAC,EAAE,MAAM,CAAC;IAC3B,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,oCAAoC;IACpC,eAAe,EAAE,MAAM,CAAC;IACxB,OAAO,EAAE,MAAM,CAAC;IAChB,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,oFAAoF;IACpF,qBAAqB,CAAC,EAAE,mBAAmB,EAAE,CAAC;CAC/C;AAED,2EAA2E;AAC3E,MAAM,WAAW,YAAa,SAAQ,OAAO;IAC3C,mCAAmC;IACnC,SAAS,EAAE,MAAM,CAAC;IAClB,6BAA6B;IAC7B,UAAU,EAAE,MAAM,CAAC;IACnB,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,CAAC;IACjB,yBAAyB;IACzB,QAAQ,CAAC,EAAE,MAAM,CAAC;CACnB;AAED,iEAAiE;AACjE,MAAM,WAAW,kBAAkB;IACjC,KAAK,EAAE,MAAM,CAAC;IACd,MAAM,EAAE,MAAM,CAAC;CAChB;AAED;;;;GAIG;AACH,MAAM,WAAW,iBAAiB,CAAC,CAAC,SAAS,OAAO,GAAG,OAAO,CAAE,SAAQ,kBAAkB;IACxF,OAAO,EAAE,CAAC,EAAE,CAAC;CACd;AAED,8CAA8C;AAC9C,MAAM,WAAW,wBAAyB,SAAQ,kBAAkB;IAClE,SAAS,EAAE,MAAM,CAAC;IAClB,QAAQ,EAAE,cAAc,EAAE,CAAC;CAC5B"}

package/dist/components/ticketReferences/TicketReferences.d.ts CHANGED Viewed

@@ -29,6 +29,15 @@ export interface ITicketReferencesProps {
     onDownloadAttachment?: (attachmentId: string, filename: string) => void;
     /** open a referenced interface; reference chips are static (informational) when omitted */
     onInterfaceClick?: (reference: IInterfaceReference) => void;
+    /**
+     * Whether a reference can be opened right now; consulted only when `onInterfaceClick`
+     * is given. A refused row offers no Open action and carries `unlinkableReason` in its
+     * metadata line — in the row itself, so it reads on a touch screen too, where a
+     * tooltip would never show. See `InterfaceReferenceTags` for the cases.
+     */
+    isInterfaceLinkable?: (reference: IInterfaceReference) => boolean;
+    /** Why a reference is not linkable, shown in the row's metadata after its kind. */
+    unlinkableReason?: (reference: IInterfaceReference) => string | undefined;
     /** Reveal the message a reference or file came from, in the conversation.
      *  Omitted ⇒ the action is not offered. It is also omitted per-row for anything filed
      *  against the ticket itself rather than a reply, which has no message to reveal. */
@@ -52,5 +61,5 @@ export interface ITicketReferencesProps {
 export interface IResolvedInterfaceReference extends IInterfaceReference {
     message_id?: string;
 }
-export declare const TicketReferences: ({ references, messages, attachments, viewerRole, fetchAttachmentUrl, onDownloadAttachment, onInterfaceClick, onShowInChat, resolveInterfaceIcon, preferKindImage, loading, }: ITicketReferencesProps) => import("react/jsx-runtime").JSX.Element;
+export declare const TicketReferences: ({ references, messages, attachments, viewerRole, fetchAttachmentUrl, onDownloadAttachment, onInterfaceClick, isInterfaceLinkable, unlinkableReason, onShowInChat, resolveInterfaceIcon, preferKindImage, loading, }: ITicketReferencesProps) => import("react/jsx-runtime").JSX.Element;
 //# sourceMappingURL=TicketReferences.d.ts.map

package/dist/components/ticketReferences/TicketReferences.d.ts.map CHANGED Viewed

	@@ -1 +1 @@
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1	+ {"version":3,"file":"TicketReferences.d.ts","sourceRoot":"","sources":["../../../src/components/ticketReferences/TicketReferences.tsx"],"names":[],"mappings":"AAsBA,OAAO,EAEL,mBAAmB,EAGnB,qBAAqB,EACrB,iBAAiB,EAClB,MAAM,uBAAuB,CAAC;AAE/B,OAAO,KAAK,EAAE,uBAAuB,EAAE,oBAAoB,EAAE,MAAM,8BAA8B,CAAC;AAelG;mFACmF;AACnF,MAAM,WAAW,0BAA2B,SAAQ,uBAAuB;IACzE,sEAAsE;IACtE,UAAU,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;IAC3B;2FACuF;IACvF,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,0EAA0E;IAC1E,aAAa,CAAC,EAAE,UAAU,GAAG,OAAO,CAAC;IACrC,0CAA0C;IAC1C,OAAO,CAAC,EAAE,MAAM,CAAC;CAClB;AAED,MAAM,WAAW,sBAAsB;IACrC,8EAA8E;IAC9E,UAAU,CAAC,EAAE,mBAAmB,EAAE,CAAC;IACnC,sFAAsF;IACtF,QAAQ,CAAC,EAAE,oBAAoB,EAAE,CAAC;IAClC;mGAC+F;IAC/F,WAAW,CAAC,EAAE,0BAA0B,EAAE,CAAC;IAC3C,UAAU,CAAC,EAAE,iBAAiB,CAAC;IAC/B;8EAC0E;IAC1E,kBAAkB,CAAC,EAAE,CAAC,YAAY,EAAE,MAAM,KAAK,OAAO,CAAC,MAAM,CAAC,CAAC;IAC/D,kDAAkD;IAClD,oBAAoB,CAAC,EAAE,CAAC,YAAY,EAAE,MAAM,EAAE,QAAQ,EAAE,MAAM,KAAK,IAAI,CAAC;IACxE,2FAA2F;IAC3F,gBAAgB,CAAC,EAAE,CAAC,SAAS,EAAE,mBAAmB,KAAK,IAAI,CAAC;IAC5D;;;;;OAKG;IACH,mBAAmB,CAAC,EAAE,CAAC,SAAS,EAAE,mBAAmB,KAAK,OAAO,CAAC;IAClE,mFAAmF;IACnF,gBAAgB,CAAC,EAAE,CAAC,SAAS,EAAE,mBAAmB,KAAK,MAAM,GAAG,SAAS,CAAC;IAC1E;;yFAEqF;IACrF,YAAY,CAAC,EAAE,CAAC,SAAS,EAAE,MAAM,KAAK,IAAI,CAAC;IAC3C;;iFAE6E;IAC7E,oBAAoB,CAAC,EAAE,qBAAqB,CAAC;IAC7C;oDACgD;IAChD,eAAe,CAAC,EAAE,OAAO,CAAC;IAC1B,OAAO,CAAC,EAAE,OAAO,CAAC;CACnB;AAgGD;;;;;;GAMG;AACH,MAAM,WAAW,2BAA4B,SAAQ,mBAAmB;IACtE,UAAU,CAAC,EAAE,MAAM,CAAC;CACrB;AAiOD,eAAO,MAAM,gBAAgB,wNAc1B,sBAAsB,4CA8dxB,CAAC"}

package/dist/components/ticketReferences/TicketReferences.js CHANGED Viewed

@@ -120,7 +120,9 @@ var dedupeRefs = function (refs) {
     var byKey = new Map();
     for (var _i = 0, refs_1 = refs; _i < refs_1.length; _i++) {
         var r = refs_1[_i];
-        var key = "".concat(r.interface_kind, ":").concat(r.interface_name);
+        // identity by normalized kind + name, so a `qog` cited in a reply and the `fsm` the
+        // server stored on the ticket are one row
+        var key = (0, meta_1.interfaceReferenceKey)(r);
         var kept = byKey.get(key);
         if (!kept) {
             byKey.set(key, r);
@@ -223,7 +225,7 @@ var Screenshot = function (_a) {
 // main
 // ---------------------------------------------------------------------------
 var TicketReferences = function (_a) {
-    var _b = _a.references, references = _b === void 0 ? [] : _b, _c = _a.messages, messages = _c === void 0 ? [] : _c, attachments = _a.attachments, viewerRole = _a.viewerRole, fetchAttachmentUrl = _a.fetchAttachmentUrl, onDownloadAttachment = _a.onDownloadAttachment, onInterfaceClick = _a.onInterfaceClick, onShowInChat = _a.onShowInChat, resolveInterfaceIcon = _a.resolveInterfaceIcon, _d = _a.preferKindImage, preferKindImage = _d === void 0 ? false : _d, loading = _a.loading;
+    var _b = _a.references, references = _b === void 0 ? [] : _b, _c = _a.messages, messages = _c === void 0 ? [] : _c, attachments = _a.attachments, viewerRole = _a.viewerRole, fetchAttachmentUrl = _a.fetchAttachmentUrl, onDownloadAttachment = _a.onDownloadAttachment, onInterfaceClick = _a.onInterfaceClick, isInterfaceLinkable = _a.isInterfaceLinkable, unlinkableReason = _a.unlinkableReason, onShowInChat = _a.onShowInChat, resolveInterfaceIcon = _a.resolveInterfaceIcon, _d = _a.preferKindImage, preferKindImage = _d === void 0 ? false : _d, loading = _a.loading;
     // references: ticket-level + every message's, deduped. Rendered as rows carrying
     // their kind as metadata — the same treatment as the files below — so the tab
     // reads as one consistent list rather than chips above rows.
@@ -451,19 +453,21 @@ var TicketReferences = function (_a) {
                                 : []), true), showInChatItem(att.message_id), true) }, att.attachment_id)); }) }) })
                 : null, visibleRefs.length ?
                 (0, jsx_runtime_1.jsx)(reqore_1.ReqorePanel, { label: 'Linked interfaces', icon: 'LinksLine', badge: visibleRefs.length, flat: true, transparent: true, size: 'small', labelSize: 4, collapsible: true, children: (0, jsx_runtime_1.jsx)(reqore_1.ReqoreControlGroup, { vertical: true, fluid: true, gapSize: 'small', size: 'small', children: visibleRefs.map(function (reference) {
-                            var _a;
+                            var _a, _b;
                             // the same vocabulary and precedence as the reference chips: the kind's
                             // font icon, and the chosen image once it has loaded
-                            var _b = markOf(reference), icon = _b.icon, image = _b.image;
-                            return ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreEntityRow, { icon: icon, iconImage: isImageLoaded(image) ? image : undefined, label: reference.interface_name, metadata: (0, jsx_runtime_1.jsx)(reqore_1.ReqoreTextEffect, { effect: META_EFFECT, children: reference.interface_kind }), flat: true, tooltip: onInterfaceClick ?
-                                    "Open ".concat(reference.interface_kind, " ").concat(reference.interface_name)
-                                    : undefined, actions: rowActions(onInterfaceClick ?
+                            var _c = markOf(reference), icon = _c.icon, image = _c.image;
+                            // a row the consumer refuses offers no Open, and says why in its metadata
+                            // line rather than in a tooltip, so the reason reads on touch as well
+                            var linkable = !!onInterfaceClick && ((_a = isInterfaceLinkable === null || isInterfaceLinkable === void 0 ? void 0 : isInterfaceLinkable(reference)) !== null && _a !== void 0 ? _a : true);
+                            var reason = onInterfaceClick && !linkable ? unlinkableReason === null || unlinkableReason === void 0 ? void 0 : unlinkableReason(reference) : undefined;
+                            return ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreEntityRow, { icon: icon, iconImage: isImageLoaded(image) ? image : undefined, label: reference.interface_name, metadata: (0, jsx_runtime_1.jsx)(reqore_1.ReqoreTextEffect, { effect: META_EFFECT, children: reason ? "".concat(reference.interface_kind, " \u00B7 ").concat(reason) : reference.interface_kind }), flat: true, tooltip: linkable ? "Open ".concat(reference.interface_kind, " ").concat(reference.interface_name) : undefined, actions: rowActions(linkable ?
                                     {
                                         icon: 'ArrowRightUpLine',
                                         tooltip: 'Open',
                                         onClick: function () { return onInterfaceClick(reference); },
                                     }
-                                    : undefined, reference.message_id) }, (_a = reference.reference_id) !== null && _a !== void 0 ? _a : "".concat(reference.interface_kind, ":").concat(reference.interface_name)));
+                                    : undefined, reference.message_id) }, (_b = reference.reference_id) !== null && _b !== void 0 ? _b : (0, meta_1.interfaceReferenceKey)(reference)));
                         }) }) })
                 : null, visibleFiles.length ?
                 (0, jsx_runtime_1.jsx)(reqore_1.ReqorePanel, { label: 'Files', icon: 'FileList3Line', badge: visibleFiles.length, flat: true, transparent: true, size: 'small', labelSize: 4, collapsible: true, actions: visibleFiles.length > 1 && onDownloadAttachment ?

package/dist/components/ticketReferences/TicketReferences.js.map CHANGED Viewed

	@@ -1 +1 @@
1	- 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package/dist/components/ticketThread/TicketThread.d.ts CHANGED Viewed

@@ -1,3 +1,5 @@
+import { TReqoreIntent } from '@qoretechnologies/reqore/dist/constants/theme';
+import { IReqoreIconName } from '@qoretechnologies/reqore/dist/types/icons';
 import { IInterfaceReference, TResolveInterfaceIcon, TTicketMessageAuthor, TTicketViewerRole } from '../supportTicket';
 export interface ITicketThreadAttachment {
     attachment_id: string;
@@ -15,6 +17,22 @@ export interface ITicketThreadMessage {
     attachments?: ITicketThreadAttachment[];
     /** Qorus interfaces this message references, as `{kind, name}` snapshots. */
     referenced_interfaces?: IInterfaceReference[];
+    /** For a `system` message: the event it records (`support_access.requested`, …); see
+     *  `ITicketMessage.system_event`. Decides the line's mark, and the card variant. */
+    system_event?: string;
+    /** For a `system` message: the event's structured payload, as the server wrote it. */
+    system_detail?: Record<string, unknown>;
+}
+/**
+ * An action a consumer attaches to a system event's card — the customer's Grant on a
+ * `support_access.requested` card. The thread renders it as the card's action; what it
+ * does (open the grant drawer, call the API) is the consumer's.
+ */
+export interface ITicketSystemEventAction {
+    label: string;
+    icon?: IReqoreIconName;
+    intent?: TReqoreIntent;
+    onClick: () => void;
 }
 export interface ITicketThreadProps {
     messages: ITicketThreadMessage[];
@@ -42,6 +60,17 @@ export interface ITicketThreadProps {
     /** open a referenced interface; reference chips are static when omitted (e.g. the staff
      *  view, which can't reach the customer's instance, leaves this out). */
     onInterfaceClick?: (reference: IInterfaceReference) => void;
+    /** Whether a reference chip can be opened right now, and why not; passed through to
+     *  every message's `InterfaceReferenceTags` — see the cases there. */
+    isInterfaceLinkable?: (reference: IInterfaceReference) => boolean;
+    unlinkableReason?: (reference: IInterfaceReference) => string | undefined;
+    /**
+     * The action to offer on a system event's card, if any — asked per system message, so a
+     * consumer answers for the events and states it handles (the IDE offers Grant on a
+     * `support_access.requested` card while the request is open; the staff portal offers
+     * nothing). Omitted ⇒ cards carry no action.
+     */
+    systemEventAction?: (message: ITicketThreadMessage) => ITicketSystemEventAction | undefined;
     /** The TICKET's own references (picked when filing). Echoed as chips on the opening
      *  message so the conversation carries them too — when they lived only in the header
      *  rail + References tab, readers looked for them in the thread and concluded the
@@ -57,5 +86,5 @@ export interface ITicketThreadProps {
  * how that contract silently breaks when one side is renamed.
  */
 export declare const ticketMessageDomId: (messageId: string) => string;
-export declare const TicketThread: ({ messages, viewerRole, loading, onDownloadAttachment, fetchAttachmentUrl, resolveInterfaceIcon, preferKindImage, onInterfaceClick, ticketReferences, }: ITicketThreadProps) => import("react/jsx-runtime").JSX.Element;
+export declare const TicketThread: ({ messages, viewerRole, loading, onDownloadAttachment, fetchAttachmentUrl, resolveInterfaceIcon, preferKindImage, onInterfaceClick, isInterfaceLinkable, unlinkableReason, systemEventAction, ticketReferences, }: ITicketThreadProps) => import("react/jsx-runtime").JSX.Element;
 //# sourceMappingURL=TicketThread.d.ts.map

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