@product7/feedback-sdk 1.3.2 → 1.3.3

package/package.json

@@ -1,6 +1,6 @@
 {
 	"name": "@product7/feedback-sdk",
-	"version": "1.3.2",
+	"version": "1.3.3",
 	"description": "JavaScript SDK for integrating Product7 feedback widgets into any website",
 	"main": "dist/feedback-sdk.js",
 	"module": "src/index.js",

package/src/widgets/MessengerWidget.js

@@ -132,44 +132,60 @@ export class MessengerWidget extends BaseWidget {
 		}
 	}
 
-	async _handleStartConversation(messageContent, pendingAttachments) {
-		try {
-			const userContext = this.messengerState.userContext;
-			const isIdentified = userContext?.email;
+async _handleStartConversation(messageContent, pendingAttachments) {
+	try {
+		const userContext = this.messengerState.userContext;
+		const isAuthenticated = userContext?.email && userContext?.name;
 
-			if (!isIdentified) {
-				this.messengerState.pendingMessage = {
-					content: messageContent,
-					attachments: pendingAttachments,
-				};
-				this.messengerState.setView('prechat');
-				return null;
+		// If user is authenticated, silently identify them first
+		if (isAuthenticated) {
+			try {
+				await this.apiService.identifyContact({
+					name: userContext.name,
+					email: userContext.email,
+				});
+				console.log('[MessengerWidget] User auto-identified for conversation');
+			} catch (error) {
+				// If identification fails with a non-critical error, continue anyway
+				if (error?.code !== 'ALREADY_IDENTIFIED') {
+					console.warn('[MessengerWidget] Auto-identification failed:', error);
+				}
 			}
+		} else {
+			// Unauthenticated user - show pre-chat form
+			this.messengerState.pendingMessage = {
+				content: messageContent,
+				attachments: pendingAttachments,
+			};
+			this.messengerState.setView('prechat');
+			return null;
+		}
 
-			const openConversation = this.messengerState.conversations.find(
-				(c) => c.status === 'open'
-			);
-
-			if (openConversation) {
-				this.messengerState.setActiveConversation(openConversation.id);
-				await this._handleSendMessage(
-					openConversation.id,
-					{ content: messageContent },
-					pendingAttachments
-				);
-				return openConversation;
-			}
+		// Check for existing open conversation
+		const openConversation = this.messengerState.conversations.find(
+			(c) => c.status === 'open'
+		);
 
-			return await this.startNewConversation(
-				messageContent,
-				'',
+		if (openConversation) {
+			this.messengerState.setActiveConversation(openConversation.id);
+			await this._handleSendMessage(
+				openConversation.id,
+				{ content: messageContent },
 				pendingAttachments
 			);
-		} catch (error) {
-			console.error('[MessengerWidget] Failed to start conversation:', error);
-			return null;
+			return openConversation;
 		}
+
+		return await this.startNewConversation(
+			messageContent,
+			'',
+			pendingAttachments
+		);
+	} catch (error) {
+		console.error('[MessengerWidget] Failed to start conversation:', error);
+		return null;
 	}
+}
 
 	async _handleSelectConversation(conversationId) {
 		try {
@@ -791,34 +807,19 @@ export class MessengerWidget extends BaseWidget {
 		};
 	}
 
-	async onMount() {
-		const userContext = this.messengerState.userContext;
-		if (userContext?.email && userContext?.name) {
-			try {
-				await this.apiService.identifyContact({
-					name: userContext.name,
-					email: userContext.email,
-				});
-				console.log('[MessengerWidget] User identified successfully');
-			} catch (error) {
-				if (error?.code !== 'ALREADY_IDENTIFIED') {
-					console.warn('[MessengerWidget] Identification failed:', error);
-				}
-			}
-		}
+async onMount() {
+	this.loadInitialData();
 
-		this.loadInitialData();
+	if (this.apiService?.sessionToken) {
+		this._initWebSocket();
+	}
 
-		if (this.apiService?.sessionToken) {
-			this._initWebSocket();
-		}
+	this.checkAgentAvailability();
 
+	this._availabilityInterval = setInterval(() => {
 		this.checkAgentAvailability();
-
-		this._availabilityInterval = setInterval(() => {
-			this.checkAgentAvailability();
-		}, 60000);
-	}
+	}, 60000);
+}
 
 	onDestroy() {
 		if (this._stateUnsubscribe) {