@product7/feedback-sdk 1.3.2 → 1.3.3

package/dist/feedback-sdk.js

@@ -5857,44 +5857,60 @@
 			}
 		}
 
-		async _handleStartConversation(messageContent, pendingAttachments) {
-			try {
-				const userContext = this.messengerState.userContext;
-				const isIdentified = userContext?.email;
+	async _handleStartConversation(messageContent, pendingAttachments) {
+		try {
+			const userContext = this.messengerState.userContext;
+			const isAuthenticated = userContext?.email && userContext?.name;
 
-				if (!isIdentified) {
-					this.messengerState.pendingMessage = {
-						content: messageContent,
-						attachments: pendingAttachments,
-					};
-					this.messengerState.setView('prechat');
-					return null;
+			// If user is authenticated, silently identify them first
+			if (isAuthenticated) {
+				try {
+					await this.apiService.identifyContact({
+						name: userContext.name,
+						email: userContext.email,
+					});
+					console.log('[MessengerWidget] User auto-identified for conversation');
+				} catch (error) {
+					// If identification fails with a non-critical error, continue anyway
+					if (error?.code !== 'ALREADY_IDENTIFIED') {
+						console.warn('[MessengerWidget] Auto-identification failed:', error);
+					}
 				}
+			} else {
+				// Unauthenticated user - show pre-chat form
+				this.messengerState.pendingMessage = {
+					content: messageContent,
+					attachments: pendingAttachments,
+				};
+				this.messengerState.setView('prechat');
+				return null;
+			}
 
-				const openConversation = this.messengerState.conversations.find(
-					(c) => c.status === 'open'
-				);
-
-				if (openConversation) {
-					this.messengerState.setActiveConversation(openConversation.id);
-					await this._handleSendMessage(
-						openConversation.id,
-						{ content: messageContent },
-						pendingAttachments
-					);
-					return openConversation;
-				}
+			// Check for existing open conversation
+			const openConversation = this.messengerState.conversations.find(
+				(c) => c.status === 'open'
+			);
 
-				return await this.startNewConversation(
-					messageContent,
-					'',
+			if (openConversation) {
+				this.messengerState.setActiveConversation(openConversation.id);
+				await this._handleSendMessage(
+					openConversation.id,
+					{ content: messageContent },
 					pendingAttachments
 				);
-			} catch (error) {
-				console.error('[MessengerWidget] Failed to start conversation:', error);
-				return null;
+				return openConversation;
 			}
+
+			return await this.startNewConversation(
+				messageContent,
+				'',
+				pendingAttachments
+			);
+		} catch (error) {
+			console.error('[MessengerWidget] Failed to start conversation:', error);
+			return null;
 		}
+	}
 
 		async _handleSelectConversation(conversationId) {
 			try {
@@ -6516,34 +6532,19 @@
 			};
 		}
 
-		async onMount() {
-			const userContext = this.messengerState.userContext;
-			if (userContext?.email && userContext?.name) {
-				try {
-					await this.apiService.identifyContact({
-						name: userContext.name,
-						email: userContext.email,
-					});
-					console.log('[MessengerWidget] User identified successfully');
-				} catch (error) {
-					if (error?.code !== 'ALREADY_IDENTIFIED') {
-						console.warn('[MessengerWidget] Identification failed:', error);
-					}
-				}
-			}
+	async onMount() {
+		this.loadInitialData();
 
-			this.loadInitialData();
+		if (this.apiService?.sessionToken) {
+			this._initWebSocket();
+		}
 
-			if (this.apiService?.sessionToken) {
-				this._initWebSocket();
-			}
+		this.checkAgentAvailability();
 
+		this._availabilityInterval = setInterval(() => {
 			this.checkAgentAvailability();
-
-			this._availabilityInterval = setInterval(() => {
-				this.checkAgentAvailability();
-			}, 60000);
-		}
+		}, 60000);
+	}
 
 		onDestroy() {
 			if (this._stateUnsubscribe) {