@oshara/voice-sdk 0.1.0

package/dist/ui.js.map

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+{"version":3,"file":"ui.js","sources":["../src/ui/ui.ts","../src/ui/index.ts"],"sourcesContent":["import { AppearanceConfig, AppearanceLanguage, DEFAULT_APPEARANCE } from \"../core/appearance\";\nimport {\n  FormDefinition,\n  FormFieldDef,\n  FormFieldOption,\n  fieldsForStep,\n  totalSteps,\n} from \"../core/forms\";\nimport stylesheet from \"./styles.css?inline\";\n\nexport interface FormInputBinding {\n  /** Read the current field value as a string (comma-joined for multi-select groups). */\n  read: () => string;\n  /** Toggle the disabled state across one or more underlying inputs. */\n  setDisabled: (busy: boolean) => void;\n  /** Show (or, with an empty string, clear) an inline validation error under the field. */\n  setError: (message: string) => void;\n}\n\nexport type Screen = \"welcome\" | \"call\" | \"form\";\n\nexport interface UIRefs {\n  host: HTMLDivElement;\n  shadow: ShadowRoot;\n  fab: HTMLButtonElement;\n  panel: HTMLDivElement;\n  closeBtn: HTMLButtonElement;\n\n  welcomeScreen: HTMLDivElement;\n  welcomeLogo: HTMLImageElement;\n  welcomeLogoFallback: HTMLDivElement;\n  welcomeName: HTMLDivElement;\n  welcomeDesc: HTMLDivElement;\n  langPicker: HTMLDivElement;\n  langTrigger: HTMLButtonElement;\n  langTriggerLabel: HTMLSpanElement;\n  langTriggerCode: HTMLSpanElement;\n  langMenu: HTMLDivElement;\n  startBtn: HTMLButtonElement;\n  startBtnLabel: HTMLSpanElement;\n  consent: HTMLDivElement;\n  consentText: HTMLSpanElement;\n  consentLink: HTMLAnchorElement;\n  poweredBy: HTMLAnchorElement;\n  /** Currently selected language code (BCP-47 short, e.g. \"en\"). */\n  selectedLanguage: string;\n\n  callScreen: HTMLDivElement;\n  callLogo: HTMLImageElement;\n  callLogoFallback: HTMLDivElement;\n  callName: HTMLDivElement;\n  callStatus: HTMLDivElement;\n  callTimer: HTMLDivElement;\n  callTimerText: HTMLSpanElement;\n  orb: HTMLDivElement;\n  orbLabel: HTMLDivElement;\n  /** Contextual processing line under the orb (\"Searching the knowledge base…\"). */\n  agentStatusLine: HTMLDivElement;\n  transcript: HTMLDivElement;\n  transcriptSegments: Map<string, HTMLDivElement>;\n  /**\n   * Per-role pointer to the bubble that is still in `interim` state. Used to\n   * coalesce streaming + final segments when the STT backend emits different\n   * `seg.id`s for interim vs final (e.g. sherpa), which would otherwise leave\n   * the half-finished interim bubble onscreen alongside a new final bubble.\n   */\n  transcriptInterimBubble: Map<\"user\" | \"agent\", HTMLDivElement>;\n  textInputRow: HTMLDivElement;\n  textInput: HTMLTextAreaElement;\n  textSendBtn: HTMLButtonElement;\n  muteBtn: HTMLButtonElement;\n  endBtn: HTMLButtonElement;\n  settingsBtn: HTMLButtonElement;\n\n  audioDrawer: HTMLDivElement;\n  audioDrawerClose: HTMLButtonElement;\n  audioMeterBar: HTMLDivElement;\n  audioMicSelect: HTMLSelectElement;\n  audioSpeakerSelect: HTMLSelectElement;\n  audioSpeakerRow: HTMLLabelElement;\n  audioVolume: HTMLInputElement;\n  audioVolumeValue: HTMLSpanElement;\n  audioNcEngine: HTMLSelectElement;\n  audioDfStrengthRow: HTMLLabelElement;\n  audioDfStrength: HTMLInputElement;\n  audioDfStrengthValue: HTMLSpanElement;\n  audioTogAec: HTMLInputElement;\n  audioTogNs: HTMLInputElement;\n  audioTogAgc: HTMLInputElement;\n  audioTogVi: HTMLInputElement;\n  audioTogViRow: HTMLLabelElement;\n  audioTogHp: HTMLInputElement;\n  audioTogTranscription: HTMLInputElement;\n  audioTogTextInput: HTMLInputElement;\n  audioDiagEngine: HTMLElement;\n  audioDiagAec: HTMLElement;\n  audioDiagNs: HTMLElement;\n  audioDiagAgc: HTMLElement;\n  audioDiagVi: HTMLElement;\n  audioDiagSr: HTMLElement;\n  audioDiagLoss: HTMLElement;\n  audioDiagJitter: HTMLElement;\n  audioDiagRtt: HTMLElement;\n\n  formScreen: HTMLDivElement;\n  formTranscript: HTMLDivElement;\n  formTranscriptSegments: Map<string, HTMLDivElement>;\n  formTranscriptInterimBubble: Map<\"user\" | \"agent\", HTMLDivElement>;\n  formTitle: HTMLDivElement;\n  formEyebrow: HTMLDivElement;\n  formSubtitle: HTMLDivElement;\n  formStepper: HTMLDivElement;\n  formFields: HTMLDivElement;\n  formError: HTMLDivElement;\n  formSuccess: HTMLDivElement;\n  formSubmitBtn: HTMLButtonElement;\n  formBackBtn: HTMLButtonElement;\n  formCancelBtn: HTMLButtonElement;\n  formStepBackBtn: HTMLButtonElement;\n  formCallControls: HTMLDivElement;\n  formMuteBtn: HTMLButtonElement;\n  formEndBtn: HTMLButtonElement;\n  formInputs: Map<string, FormInputBinding>;\n\n  appearance: AppearanceConfig;\n}\n\nconst ICON_FAB = `\n<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n  <path d=\"M12 1a3 3 0 0 0-3 3v8a3 3 0 0 0 6 0V4a3 3 0 0 0-3-3z\"/>\n  <path d=\"M19 10v2a7 7 0 0 1-14 0v-2\"/>\n  <line x1=\"12\" y1=\"19\" x2=\"12\" y2=\"23\"/>\n  <line x1=\"8\" y1=\"23\" x2=\"16\" y2=\"23\"/>\n</svg>`;\n\nconst ICON_CLOSE = `\n<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n  <line x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"/>\n  <line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"/>\n</svg>`;\n\nconst ICON_PHONE = `\n<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n  <path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.72 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.35 1.85.59 2.81.72A2 2 0 0 1 22 16.92z\"/>\n</svg>`;\n\nconst ICON_MIC_ON = `\n<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n  <path d=\"M12 1a3 3 0 0 0-3 3v8a3 3 0 0 0 6 0V4a3 3 0 0 0-3-3z\"/>\n  <path d=\"M19 10v2a7 7 0 0 1-14 0v-2\"/>\n  <line x1=\"12\" y1=\"19\" x2=\"12\" y2=\"23\"/>\n  <line x1=\"8\" y1=\"23\" x2=\"16\" y2=\"23\"/>\n</svg>`;\n\nconst ICON_MIC_OFF = `\n<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n  <line x1=\"1\" y1=\"1\" x2=\"23\" y2=\"23\"/>\n  <path d=\"M9 9v3a3 3 0 0 0 5.12 2.12M15 9.34V4a3 3 0 0 0-5.94-.6\"/>\n  <path d=\"M17 16.95A7 7 0 0 1 5 12v-2m14 0v2a7 7 0 0 1-.11 1.23\"/>\n  <line x1=\"12\" y1=\"19\" x2=\"12\" y2=\"23\"/>\n  <line x1=\"8\" y1=\"23\" x2=\"16\" y2=\"23\"/>\n</svg>`;\n\nconst ICON_HANGUP = `\n<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n  <path d=\"M10.68 13.31a16 16 0 0 0 3.41 2.6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7 2 2 0 0 1 1.72 2v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.42 19.42 0 0 1-3.33-2.67m-2.67-3.34a19.79 19.79 0 0 1-3.07-8.63A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91\"/>\n  <line x1=\"23\" y1=\"1\" x2=\"1\" y2=\"23\"/>\n</svg>`;\n\nconst ICON_AGENT_FALLBACK = `\n<svg viewBox=\"0 0 24 24\" fill=\"currentColor\">\n  <path d=\"M12 2a4 4 0 0 0-4 4v2a4 4 0 0 0 8 0V6a4 4 0 0 0-4-4zm6 8a1 1 0 0 0-2 0 4 4 0 0 1-8 0 1 1 0 0 0-2 0 6 6 0 0 0 5 5.91V19H8a1 1 0 0 0 0 2h8a1 1 0 0 0 0-2h-3v-3.09A6 6 0 0 0 18 10z\"/>\n</svg>`;\n\nconst ICON_GLOBE = `\n<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n  <circle cx=\"12\" cy=\"12\" r=\"9\"/>\n  <path d=\"M3 12h18\"/>\n  <path d=\"M12 3a13.5 13.5 0 0 1 0 18\"/>\n  <path d=\"M12 3a13.5 13.5 0 0 0 0 18\"/>\n</svg>`;\n\nconst ICON_CHEVRON = `\n<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n  <polyline points=\"6 9 12 15 18 9\"/>\n</svg>`;\n\nconst ICON_CHECK = `\n<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n  <polyline points=\"20 6 9 17 4 12\"/>\n</svg>`;\n\nconst ICON_SEND = `\n<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n  <line x1=\"22\" y1=\"2\" x2=\"11\" y2=\"13\"/>\n  <polygon points=\"22 2 15 22 11 13 2 9 22 2\"/>\n</svg>`;\n\nconst ICON_SETTINGS = `\n<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n  <circle cx=\"12\" cy=\"12\" r=\"3\"/>\n  <path d=\"M19.4 15a1.65 1.65 0 0 0 .33 1.82l.06.06a2 2 0 1 1-2.83 2.83l-.06-.06a1.65 1.65 0 0 0-1.82-.33 1.65 1.65 0 0 0-1 1.51V21a2 2 0 0 1-4 0v-.09A1.65 1.65 0 0 0 9 19.4a1.65 1.65 0 0 0-1.82.33l-.06.06a2 2 0 1 1-2.83-2.83l.06-.06a1.65 1.65 0 0 0 .33-1.82 1.65 1.65 0 0 0-1.51-1H3a2 2 0 0 1 0-4h.09A1.65 1.65 0 0 0 4.6 9a1.65 1.65 0 0 0-.33-1.82l-.06-.06a2 2 0 1 1 2.83-2.83l.06.06a1.65 1.65 0 0 0 1.82.33H9a1.65 1.65 0 0 0 1-1.51V3a2 2 0 0 1 4 0v.09a1.65 1.65 0 0 0 1 1.51 1.65 1.65 0 0 0 1.82-.33l.06-.06a2 2 0 1 1 2.83 2.83l-.06.06a1.65 1.65 0 0 0-.33 1.82V9a1.65 1.65 0 0 0 1.51 1H21a2 2 0 0 1 0 4h-.09a1.65 1.65 0 0 0-1.51 1z\"/>\n</svg>`;\n\nexport function buildUI(\n  rootId: string,\n  opts: {\n    inline?: boolean;\n    parent?: HTMLElement;\n    closeButtonHide?: boolean;\n  } = {},\n): UIRefs {\n  const host = document.createElement(\"div\");\n  host.id = rootId;\n  if (opts.closeButtonHide) {\n    host.setAttribute(\"data-close-button-hide\", \"\");\n  }\n  if (opts.inline) {\n    // Fill the embedding container (which must be a positioned ancestor)\n    // rather than floating in a viewport corner.\n    host.setAttribute(\"data-inline\", \"\");\n    host.style.position = \"absolute\";\n    host.style.inset = \"0\";\n    host.style.zIndex = \"1\";\n  } else {\n    host.style.position = \"fixed\";\n    host.style.inset = \"auto\";\n    host.style.zIndex = \"2147483647\";\n  }\n  (opts.parent ?? document.body).appendChild(host);\n\n  const shadow = host.attachShadow({ mode: \"open\" });\n\n  const style = document.createElement(\"style\");\n  style.textContent = stylesheet;\n  shadow.appendChild(style);\n\n  const fab = document.createElement(\"button\");\n  fab.className = \"fab\";\n  fab.setAttribute(\"aria-label\", \"Open voice agent\");\n  // Hidden until appearance has loaded — avoids a flash of defaults.\n  fab.style.visibility = \"hidden\";\n  fab.innerHTML = `\n    <span class=\"fab-icon\">${ICON_FAB}</span>\n    <span class=\"fab-text\">\n      <span class=\"fab-label\"></span>\n      <span class=\"fab-sublabel\"></span>\n    </span>\n  `;\n  shadow.appendChild(fab);\n\n  const panel = document.createElement(\"div\");\n  panel.className = \"panel\";\n  panel.style.display = \"none\";\n  panel.innerHTML = `\n    <button class=\"close\" aria-label=\"Close\">${ICON_CLOSE}</button>\n\n    <section class=\"screen screen-welcome\" data-screen=\"welcome\">\n      <div class=\"welcome-inner\">\n        <div class=\"welcome-logo\">\n          <div class=\"welcome-logo-fallback\">${ICON_AGENT_FALLBACK}</div>\n          <img class=\"welcome-logo-img\" alt=\"\" style=\"display:none\" />\n        </div>\n        <div class=\"welcome-status\"><span class=\"welcome-status-dot\"></span><span class=\"welcome-status-text\">Online</span></div>\n        <h1 class=\"welcome-name\">Assistant</h1>\n        <p class=\"welcome-desc\">Tap below to start a voice conversation.</p>\n        <div class=\"lang-picker\" data-open=\"false\">\n          <button class=\"lang-trigger\" type=\"button\" aria-haspopup=\"listbox\" aria-expanded=\"false\">\n            <span class=\"lang-trigger-icon\">${ICON_GLOBE}</span>\n            <span class=\"lang-trigger-text\">\n              <span class=\"lang-trigger-eyebrow\">Language</span>\n              <span class=\"lang-trigger-label\">English</span>\n            </span>\n            <span class=\"lang-trigger-code\">EN</span>\n            <span class=\"lang-trigger-chev\">${ICON_CHEVRON}</span>\n          </button>\n          <div class=\"lang-menu\" role=\"listbox\" hidden></div>\n        </div>\n        <button class=\"start-btn\" aria-label=\"Start call\">\n          <span class=\"start-btn-icon\">${ICON_PHONE}</span>\n          <span class=\"start-btn-label\">Start Call</span>\n        </button>\n        <div class=\"consent\" hidden>\n          <span class=\"consent-text\"></span>\n          <a class=\"consent-link\" target=\"_blank\" rel=\"noopener noreferrer\"></a>\n        </div>\n      </div>\n      <a class=\"welcome-foot\" target=\"_blank\" rel=\"noopener noreferrer\"></a>\n    </section>\n\n    <section class=\"screen screen-form\" data-screen=\"form\" style=\"display:none\">\n      <header class=\"form-header\">\n        <button class=\"form-back\" type=\"button\" aria-label=\"Back\">${ICON_CHEVRON}</button>\n        <div class=\"form-header-text\">\n          <div class=\"form-eyebrow\">Review before submit</div>\n          <div class=\"form-title\">Form</div>\n        </div>\n        <div class=\"form-call-controls\" hidden>\n          <button class=\"form-mute\" type=\"button\" aria-label=\"Mute\">${ICON_MIC_ON}</button>\n          <button class=\"form-end\" type=\"button\" aria-label=\"End call\">${ICON_HANGUP}</button>\n        </div>\n      </header>\n      <div class=\"form-transcript\" hidden aria-live=\"polite\"></div>\n      <div class=\"form-stepper\" hidden></div>\n      <div class=\"form-body\">\n        <p class=\"form-subtitle\"></p>\n        <div class=\"form-fields\"></div>\n        <div class=\"form-error\" hidden></div>\n        <div class=\"form-success\" hidden></div>\n      </div>\n      <footer class=\"form-actions\">\n        <button class=\"form-step-back\" type=\"button\" hidden>Back</button>\n        <button class=\"form-cancel\" type=\"button\">Cancel</button>\n        <button class=\"form-submit\" type=\"button\">\n          <span class=\"form-submit-label\">Confirm &amp; send</span>\n        </button>\n      </footer>\n    </section>\n\n    <section class=\"screen screen-call\" data-screen=\"call\" style=\"display:none\">\n      <header class=\"call-header\">\n        <div class=\"call-id\">\n          <div class=\"call-logo\">\n            <div class=\"call-logo-fallback\">${ICON_AGENT_FALLBACK}</div>\n            <img class=\"call-logo-img\" alt=\"\" style=\"display:none\" />\n          </div>\n          <div class=\"call-id-text\">\n            <div class=\"call-name\">Assistant</div>\n            <div class=\"call-status\">Connecting…</div>\n          </div>\n        </div>\n        <div class=\"call-timer\" hidden aria-live=\"polite\">\n          <span class=\"call-timer-text\">0:00</span>\n        </div>\n      </header>\n\n      <div class=\"call-stage\">\n        <div class=\"orb\">\n          <span class=\"orb-ring orb-ring-1\"></span>\n          <span class=\"orb-ring orb-ring-2\"></span>\n          <span class=\"orb-ring orb-ring-3\"></span>\n          <span class=\"orb-core\"></span>\n        </div>\n        <div class=\"orb-label\">Idle</div>\n        <div class=\"agent-status-line\" aria-live=\"polite\" hidden></div>\n      </div>\n\n      <div class=\"transcript\" aria-live=\"polite\" style=\"display: none;\"></div>\n\n      <div class=\"text-input-row\" hidden>\n        <textarea class=\"text-input\" placeholder=\"Type a message…\" rows=\"1\" aria-label=\"Type a message\"></textarea>\n        <button class=\"text-send-btn\" type=\"button\" aria-label=\"Send message\">${ICON_SEND}</button>\n      </div>\n\n      <div class=\"call-controls\">\n        <button class=\"ctl-btn ctl-mute\" aria-label=\"Mute\" disabled>\n          ${ICON_MIC_ON}\n        </button>\n        <button class=\"ctl-btn ctl-settings\" aria-label=\"Audio settings\" hidden>\n          ${ICON_SETTINGS}\n        </button>\n        <button class=\"ctl-btn ctl-end\" aria-label=\"End call\" disabled>\n          ${ICON_HANGUP}\n        </button>\n      </div>\n\n      <div class=\"audio-drawer\" hidden aria-label=\"Audio settings\">\n        <header class=\"audio-drawer-head\">\n          <div class=\"audio-drawer-title\">Audio settings</div>\n          <button class=\"audio-drawer-close\" type=\"button\" aria-label=\"Close audio settings\">${ICON_CLOSE}</button>\n        </header>\n        <div class=\"audio-drawer-body\">\n          <div class=\"audio-row audio-row-meter\">\n            <span class=\"audio-row-label\">Microphone level</span>\n            <div class=\"audio-meter\"><div class=\"audio-meter-bar\"></div></div>\n          </div>\n          <label class=\"audio-row audio-row-select\">\n            <span class=\"audio-row-label\">Microphone</span>\n            <select class=\"audio-mic-select\"></select>\n          </label>\n          <label class=\"audio-row audio-row-select audio-row-speaker\">\n            <span class=\"audio-row-label\">Speaker</span>\n            <select class=\"audio-speaker-select\"></select>\n          </label>\n          <label class=\"audio-row audio-row-slider\">\n            <span class=\"audio-row-label\">Speaker volume <span class=\"audio-volume-value\">85%</span></span>\n            <input class=\"audio-volume\" type=\"range\" min=\"0\" max=\"100\" step=\"1\" value=\"85\" />\n          </label>\n          <label class=\"audio-row audio-row-select\">\n            <span class=\"audio-row-label\">Noise cancellation engine</span>\n            <select class=\"audio-nc-engine\">\n              <option value=\"off\">Off (browser only)</option>\n              <option value=\"krisp\">Krisp (default)</option>\n              <option value=\"deepfilter\">DeepFilterNet3</option>\n            </select>\n          </label>\n          <label class=\"audio-row audio-row-slider audio-row-df-strength\" hidden>\n            <span class=\"audio-row-label\">DeepFilter strength <span class=\"audio-df-strength-value\">80</span></span>\n            <input class=\"audio-df-strength\" type=\"range\" min=\"0\" max=\"100\" step=\"1\" value=\"80\" />\n          </label>\n          <div class=\"audio-toggles\">\n            <label class=\"audio-toggle\">\n              <span class=\"audio-toggle-text\">\n                <span class=\"audio-toggle-label\">Echo cancellation</span>\n                <span class=\"audio-toggle-hint\">Browser AEC</span>\n              </span>\n              <input class=\"audio-tog-aec\" type=\"checkbox\" />\n            </label>\n            <label class=\"audio-toggle\">\n              <span class=\"audio-toggle-text\">\n                <span class=\"audio-toggle-label\">Noise suppression</span>\n                <span class=\"audio-toggle-hint\">Browser noise filter</span>\n              </span>\n              <input class=\"audio-tog-ns\" type=\"checkbox\" />\n            </label>\n            <label class=\"audio-toggle\">\n              <span class=\"audio-toggle-text\">\n                <span class=\"audio-toggle-label\">Auto gain</span>\n                <span class=\"audio-toggle-hint\">Normalize my volume</span>\n              </span>\n              <input class=\"audio-tog-agc\" type=\"checkbox\" />\n            </label>\n            <label class=\"audio-toggle audio-toggle-vi\">\n              <span class=\"audio-toggle-text\">\n                <span class=\"audio-toggle-label\">Voice isolation</span>\n                <span class=\"audio-toggle-hint\">Edge/Chrome only</span>\n              </span>\n              <input class=\"audio-tog-vi\" type=\"checkbox\" />\n            </label>\n            <label class=\"audio-toggle\">\n              <span class=\"audio-toggle-text\">\n                <span class=\"audio-toggle-label\">Headphones mode</span>\n                <span class=\"audio-toggle-hint\">Disable mic ducking</span>\n              </span>\n              <input class=\"audio-tog-hp\" type=\"checkbox\" />\n            </label>\n            <label class=\"audio-toggle\">\n              <span class=\"audio-toggle-text\">\n                <span class=\"audio-toggle-label\">Live Transcription</span>\n                <span class=\"audio-toggle-hint\">Show conversation text</span>\n              </span>\n              <input class=\"audio-tog-transcription\" type=\"checkbox\" />\n            </label>\n            <label class=\"audio-toggle\">\n              <span class=\"audio-toggle-text\">\n                <span class=\"audio-toggle-label\">Text Input</span>\n                <span class=\"audio-toggle-hint\">Type messages to the agent</span>\n              </span>\n              <input class=\"audio-tog-text-input\" type=\"checkbox\" />\n            </label>\n          </div>\n          <details class=\"audio-diag\">\n            <summary>Diagnostics</summary>\n            <dl class=\"audio-diag-list\">\n              <dt>NC engine</dt><dd class=\"audio-diag-engine\">—</dd>\n              <dt>Echo cancellation</dt><dd class=\"audio-diag-aec\">—</dd>\n              <dt>Noise suppression</dt><dd class=\"audio-diag-ns\">—</dd>\n              <dt>Auto gain</dt><dd class=\"audio-diag-agc\">—</dd>\n              <dt>Voice isolation</dt><dd class=\"audio-diag-vi\">—</dd>\n              <dt>Sample rate</dt><dd class=\"audio-diag-sr\">—</dd>\n              <dt>Packet loss</dt><dd class=\"audio-diag-loss\">—</dd>\n              <dt>Jitter</dt><dd class=\"audio-diag-jitter\">—</dd>\n              <dt>RTT</dt><dd class=\"audio-diag-rtt\">—</dd>\n            </dl>\n          </details>\n        </div>\n      </div>\n    </section>\n  `;\n  shadow.appendChild(panel);\n\n  const q = <T extends Element>(sel: string) => panel.querySelector(sel) as T;\n\n  return {\n    host,\n    shadow,\n    fab,\n    panel,\n    closeBtn: q<HTMLButtonElement>(\".close\"),\n\n    welcomeScreen: q<HTMLDivElement>(\".screen-welcome\"),\n    welcomeLogo: q<HTMLImageElement>(\".welcome-logo-img\"),\n    welcomeLogoFallback: q<HTMLDivElement>(\".welcome-logo-fallback\"),\n    welcomeName: q<HTMLDivElement>(\".welcome-name\"),\n    welcomeDesc: q<HTMLDivElement>(\".welcome-desc\"),\n    langPicker: q<HTMLDivElement>(\".lang-picker\"),\n    langTrigger: q<HTMLButtonElement>(\".lang-trigger\"),\n    langTriggerLabel: q<HTMLSpanElement>(\".lang-trigger-label\"),\n    langTriggerCode: q<HTMLSpanElement>(\".lang-trigger-code\"),\n    langMenu: q<HTMLDivElement>(\".lang-menu\"),\n    startBtn: q<HTMLButtonElement>(\".start-btn\"),\n    startBtnLabel: q<HTMLSpanElement>(\".start-btn-label\"),\n    consent: q<HTMLDivElement>(\".consent\"),\n    consentText: q<HTMLSpanElement>(\".consent-text\"),\n    consentLink: q<HTMLAnchorElement>(\".consent-link\"),\n    poweredBy: q<HTMLAnchorElement>(\".welcome-foot\"),\n\n    callScreen: q<HTMLDivElement>(\".screen-call\"),\n    callLogo: q<HTMLImageElement>(\".call-logo-img\"),\n    callLogoFallback: q<HTMLDivElement>(\".call-logo-fallback\"),\n    callName: q<HTMLDivElement>(\".call-name\"),\n    callStatus: q<HTMLDivElement>(\".call-status\"),\n    callTimer: q<HTMLDivElement>(\".call-timer\"),\n    callTimerText: q<HTMLSpanElement>(\".call-timer-text\"),\n    orb: q<HTMLDivElement>(\".orb\"),\n    orbLabel: q<HTMLDivElement>(\".orb-label\"),\n    agentStatusLine: q<HTMLDivElement>(\".agent-status-line\"),\n    transcript: q<HTMLDivElement>(\".transcript\"),\n    transcriptSegments: new Map<string, HTMLDivElement>(),\n    transcriptInterimBubble: new Map<\"user\" | \"agent\", HTMLDivElement>(),\n    textInputRow: q<HTMLDivElement>(\".text-input-row\"),\n    textInput: q<HTMLTextAreaElement>(\".text-input\"),\n    textSendBtn: q<HTMLButtonElement>(\".text-send-btn\"),\n    muteBtn: q<HTMLButtonElement>(\".ctl-mute\"),\n    endBtn: q<HTMLButtonElement>(\".ctl-end\"),\n    settingsBtn: q<HTMLButtonElement>(\".ctl-settings\"),\n\n    audioDrawer: q<HTMLDivElement>(\".audio-drawer\"),\n    audioDrawerClose: q<HTMLButtonElement>(\".audio-drawer-close\"),\n    audioMeterBar: q<HTMLDivElement>(\".audio-meter-bar\"),\n    audioMicSelect: q<HTMLSelectElement>(\".audio-mic-select\"),\n    audioSpeakerSelect: q<HTMLSelectElement>(\".audio-speaker-select\"),\n    audioSpeakerRow: q<HTMLLabelElement>(\".audio-row-speaker\"),\n    audioVolume: q<HTMLInputElement>(\".audio-volume\"),\n    audioVolumeValue: q<HTMLSpanElement>(\".audio-volume-value\"),\n    audioNcEngine: q<HTMLSelectElement>(\".audio-nc-engine\"),\n    audioDfStrengthRow: q<HTMLLabelElement>(\".audio-row-df-strength\"),\n    audioDfStrength: q<HTMLInputElement>(\".audio-df-strength\"),\n    audioDfStrengthValue: q<HTMLSpanElement>(\".audio-df-strength-value\"),\n    audioTogAec: q<HTMLInputElement>(\".audio-tog-aec\"),\n    audioTogNs: q<HTMLInputElement>(\".audio-tog-ns\"),\n    audioTogAgc: q<HTMLInputElement>(\".audio-tog-agc\"),\n    audioTogVi: q<HTMLInputElement>(\".audio-tog-vi\"),\n    audioTogViRow: q<HTMLLabelElement>(\".audio-toggle-vi\"),\n    audioTogHp: q<HTMLInputElement>(\".audio-tog-hp\"),\n    audioTogTranscription: q<HTMLInputElement>(\".audio-tog-transcription\"),\n    audioTogTextInput: q<HTMLInputElement>(\".audio-tog-text-input\"),\n    audioDiagEngine: q<HTMLElement>(\".audio-diag-engine\"),\n    audioDiagAec: q<HTMLElement>(\".audio-diag-aec\"),\n    audioDiagNs: q<HTMLElement>(\".audio-diag-ns\"),\n    audioDiagAgc: q<HTMLElement>(\".audio-diag-agc\"),\n    audioDiagVi: q<HTMLElement>(\".audio-diag-vi\"),\n    audioDiagSr: q<HTMLElement>(\".audio-diag-sr\"),\n    audioDiagLoss: q<HTMLElement>(\".audio-diag-loss\"),\n    audioDiagJitter: q<HTMLElement>(\".audio-diag-jitter\"),\n    audioDiagRtt: q<HTMLElement>(\".audio-diag-rtt\"),\n\n    formScreen: q<HTMLDivElement>(\".screen-form\"),\n    formTranscript: q<HTMLDivElement>(\".form-transcript\"),\n    formTranscriptSegments: new Map<string, HTMLDivElement>(),\n    formTranscriptInterimBubble: new Map<\"user\" | \"agent\", HTMLDivElement>(),\n    formTitle: q<HTMLDivElement>(\".form-title\"),\n    formEyebrow: q<HTMLDivElement>(\".form-eyebrow\"),\n    formSubtitle: q<HTMLDivElement>(\".form-subtitle\"),\n    formStepper: q<HTMLDivElement>(\".form-stepper\"),\n    formFields: q<HTMLDivElement>(\".form-fields\"),\n    formError: q<HTMLDivElement>(\".form-error\"),\n    formSuccess: q<HTMLDivElement>(\".form-success\"),\n    formSubmitBtn: q<HTMLButtonElement>(\".form-submit\"),\n    formBackBtn: q<HTMLButtonElement>(\".form-back\"),\n    formCancelBtn: q<HTMLButtonElement>(\".form-cancel\"),\n    formStepBackBtn: q<HTMLButtonElement>(\".form-step-back\"),\n    formCallControls: q<HTMLDivElement>(\".form-call-controls\"),\n    formMuteBtn: q<HTMLButtonElement>(\".form-mute\"),\n    formEndBtn: q<HTMLButtonElement>(\".form-end\"),\n    formInputs: new Map(),\n\n    appearance: DEFAULT_APPEARANCE,\n    selectedLanguage: DEFAULT_APPEARANCE.default_language,\n  };\n}\n\nfunction hostStyleVar(name: string, value: string) {\n  return `${name}: ${value};`;\n}\n\nexport function applyAppearance(refs: UIRefs, appearance: AppearanceConfig) {\n  refs.appearance = appearance;\n\n  const t = appearance.theme;\n  const d = appearance.dimensions;\n  const primaryText = contrastingText(t.primary_color);\n  const accentText = contrastingText(t.accent_color);\n\n  const vars = [\n    hostStyleVar(\"--va-primary\", t.primary_color),\n    hostStyleVar(\"--va-primary-text\", primaryText),\n    hostStyleVar(\"--va-accent\", t.accent_color),\n    hostStyleVar(\"--va-accent-text\", accentText),\n    hostStyleVar(\"--va-background\", t.background_color),\n    hostStyleVar(\"--va-surface\", surfaceFromBackground(t.background_color)),\n    hostStyleVar(\"--va-text\", t.text_color),\n    hostStyleVar(\"--va-text-muted\", muteText(t.text_color, t.background_color)),\n    hostStyleVar(\"--va-user-bubble\", t.user_bubble_color),\n    hostStyleVar(\"--va-user-bubble-text\", t.user_bubble_text_color),\n    hostStyleVar(\"--va-agent-bubble\", t.agent_bubble_color),\n    hostStyleVar(\"--va-agent-bubble-text\", t.agent_bubble_text_color),\n    hostStyleVar(\"--va-fab-size\", `${d.fab_size}px`),\n    hostStyleVar(\"--va-panel-width\", `${d.panel_width}px`),\n    hostStyleVar(\"--va-panel-height\", `${d.panel_height}px`),\n    hostStyleVar(\"--va-border-radius\", `${d.border_radius}px`),\n    hostStyleVar(\"--va-font\", appearance.layout.font_family),\n  ];\n  const inline = refs.host.hasAttribute(\"data-inline\");\n  refs.host.style.cssText = inline\n    ? `position: absolute; inset: 0; z-index: 1; ${vars.join(\" \")}`\n    : `position: fixed; inset: auto; z-index: 2147483647; ${vars.join(\" \")}`;\n  // Corner anchoring is meaningless inline (the panel fills the host).\n  if (!inline) refs.host.setAttribute(\"data-position\", appearance.layout.position);\n\n  refs.transcript.setAttribute(\n    \"data-placeholder\",\n    appearance.labels.transcript_placeholder ||\n      DEFAULT_APPEARANCE.labels.transcript_placeholder,\n  );\n\n  const name = appearance.name || DEFAULT_APPEARANCE.name;\n  const desc = appearance.subtitle || DEFAULT_APPEARANCE.subtitle;\n\n  refs.welcomeName.textContent = name;\n  refs.welcomeDesc.textContent = desc;\n  refs.callName.textContent = name;\n  refs.fab.setAttribute(\"aria-label\", `Open ${name}`);\n\n  refs.startBtnLabel.textContent =\n    appearance.start_button_text || DEFAULT_APPEARANCE.start_button_text;\n  refs.startBtn.setAttribute(\n    \"aria-label\",\n    appearance.start_button_text || DEFAULT_APPEARANCE.start_button_text,\n  );\n\n  const poweredByText = appearance.powered_by_text ?? \"\";\n  refs.poweredBy.textContent = poweredByText;\n  refs.poweredBy.style.display = poweredByText ? \"\" : \"none\";\n  const poweredByHref = safeHref(appearance.powered_by_url);\n  if (poweredByHref) {\n    refs.poweredBy.href = poweredByHref;\n    refs.poweredBy.classList.add(\"is-link\");\n  } else {\n    refs.poweredBy.removeAttribute(\"href\");\n    refs.poweredBy.classList.remove(\"is-link\");\n  }\n\n  const logoSrc = safeImageSrc(appearance.logo_url);\n  const hasLogo = Boolean(\n    logoSrc && logoSrc !== \"https://example.com/logo.png\",\n  );\n\n  if (hasLogo) {\n    refs.welcomeLogo.src = logoSrc;\n    refs.welcomeLogo.alt = name;\n    refs.welcomeLogo.style.display = \"\";\n    refs.welcomeLogoFallback.style.display = \"none\";\n\n    refs.callLogo.src = logoSrc;\n    refs.callLogo.alt = name;\n    refs.callLogo.style.display = \"\";\n    refs.callLogoFallback.style.display = \"none\";\n  } else {\n    refs.welcomeLogo.removeAttribute(\"src\");\n    refs.welcomeLogo.style.display = \"none\";\n    refs.welcomeLogoFallback.style.display = \"\";\n\n    refs.callLogo.removeAttribute(\"src\");\n    refs.callLogo.style.display = \"none\";\n    refs.callLogoFallback.style.display = \"\";\n  }\n\n  applyFabContent(refs, appearance, hasLogo, name);\n  renderLanguagePicker(refs, appearance);\n  renderConsent(refs, appearance);\n\n  // Reveal the FAB now that real values are in place.\n  refs.fab.style.visibility = \"\";\n}\n\nfunction renderConsent(refs: UIRefs, appearance: AppearanceConfig) {\n  const url = (appearance.terms_url || \"\").trim();\n  if (!url) {\n    refs.consent.hidden = true;\n    return;\n  }\n  refs.consent.hidden = false;\n\n  const prefix =\n    appearance.consent_text || DEFAULT_APPEARANCE.consent_text;\n  const label =\n    appearance.terms_label || DEFAULT_APPEARANCE.terms_label;\n\n  refs.consentText.textContent = `${prefix} `;\n  refs.consentLink.textContent = label;\n  refs.consentLink.href = safeHref(url);\n  refs.consentLink.setAttribute(\"aria-label\", label);\n}\n\nfunction renderLanguagePicker(refs: UIRefs, appearance: AppearanceConfig) {\n  const languages = appearance.languages.length\n    ? appearance.languages\n    : DEFAULT_APPEARANCE.languages;\n\n  const previous = refs.selectedLanguage;\n  const initial =\n    languages.find((l) => l.code === previous) ??\n    languages.find((l) => l.code === appearance.default_language) ??\n    languages[0];\n\n  refs.selectedLanguage = initial.code;\n\n  if (languages.length <= 1) {\n    refs.langPicker.style.display = \"none\";\n    return;\n  }\n  refs.langPicker.style.display = \"\";\n\n  const eyebrowEl = refs.langTrigger.querySelector(\n    \".lang-trigger-eyebrow\",\n  ) as HTMLSpanElement | null;\n  if (eyebrowEl) {\n    eyebrowEl.textContent =\n      appearance.labels.language_label ||\n      DEFAULT_APPEARANCE.labels.language_label;\n  }\n\n  refs.langMenu.innerHTML = \"\";\n  for (const lang of languages) {\n    const opt = document.createElement(\"button\");\n    opt.type = \"button\";\n    opt.className = \"lang-option\";\n    opt.setAttribute(\"role\", \"option\");\n    opt.dataset.code = lang.code;\n    opt.innerHTML = `\n      <span class=\"lang-option-text\">\n        <span class=\"lang-option-native\">${escapeHtml(lang.native_label)}</span>\n        <span class=\"lang-option-label\">${escapeHtml(lang.label)}</span>\n      </span>\n      <span class=\"lang-option-code\">${escapeHtml(lang.code.toUpperCase())}</span>\n      <span class=\"lang-option-check\">${ICON_CHECK}</span>\n    `;\n    opt.addEventListener(\"click\", (e) => {\n      e.stopPropagation();\n      selectLanguage(refs, languages, lang.code);\n      closeLanguageMenu(refs);\n    });\n    refs.langMenu.appendChild(opt);\n  }\n\n  selectLanguage(refs, languages, initial.code);\n  wireLanguageTrigger(refs);\n}\n\nfunction wireLanguageTrigger(refs: UIRefs) {\n  const picker = refs.langPicker;\n  if (picker.dataset.wired === \"1\") return;\n  picker.dataset.wired = \"1\";\n\n  refs.langTrigger.addEventListener(\"click\", (e) => {\n    e.stopPropagation();\n    const open = picker.dataset.open === \"true\";\n    if (open) closeLanguageMenu(refs);\n    else openLanguageMenu(refs);\n  });\n\n  refs.shadow.addEventListener(\"click\", (e) => {\n    if (picker.dataset.open !== \"true\") return;\n    const target = e.target as Node | null;\n    if (target && picker.contains(target)) return;\n    closeLanguageMenu(refs);\n  });\n\n  refs.shadow.addEventListener(\"keydown\", (e) => {\n    if ((e as KeyboardEvent).key === \"Escape\" && picker.dataset.open === \"true\") {\n      closeLanguageMenu(refs);\n      refs.langTrigger.focus();\n    }\n  });\n}\n\nfunction openLanguageMenu(refs: UIRefs) {\n  refs.langPicker.dataset.open = \"true\";\n  refs.langMenu.hidden = false;\n  refs.langTrigger.setAttribute(\"aria-expanded\", \"true\");\n}\n\nfunction closeLanguageMenu(refs: UIRefs) {\n  refs.langPicker.dataset.open = \"false\";\n  refs.langMenu.hidden = true;\n  refs.langTrigger.setAttribute(\"aria-expanded\", \"false\");\n}\n\nfunction selectLanguage(\n  refs: UIRefs,\n  languages: AppearanceLanguage[],\n  code: string,\n) {\n  const lang =\n    languages.find((l) => l.code === code) ??\n    languages[0];\n  refs.selectedLanguage = lang.code;\n\n  refs.langTriggerLabel.textContent = lang.native_label || lang.label;\n  refs.langTriggerCode.textContent = lang.code.toUpperCase();\n  refs.langTrigger.setAttribute(\n    \"aria-label\",\n    `${refs.appearance.labels.language_label || \"Language\"}: ${lang.label}`,\n  );\n\n  const options = refs.langMenu.querySelectorAll<HTMLButtonElement>(\".lang-option\");\n  options.forEach((el) => {\n    const isActive = el.dataset.code === lang.code;\n    el.classList.toggle(\"is-active\", isActive);\n    el.setAttribute(\"aria-selected\", isActive ? \"true\" : \"false\");\n  });\n}\n\nfunction escapeHtml(s: string): string {\n  return s\n    .replace(/&/g, \"&amp;\")\n    .replace(/</g, \"&lt;\")\n    .replace(/>/g, \"&gt;\")\n    .replace(/\"/g, \"&quot;\")\n    .replace(/'/g, \"&#39;\");\n}\n\n/**\n * Return `url` only if it uses a safe protocol, else \"\". The widget runs in the\n * host page's origin, and appearance config (powered_by_url / terms_url /\n * logo_url) is tenant-controlled — without this, a `javascript:` URL assigned\n * to an anchor href or image src is stored XSS against every visitor.\n */\nfunction safeHref(url: string | undefined): string {\n  if (!url) return \"\";\n  try {\n    const proto = new URL(url, location.href).protocol;\n    return [\"https:\", \"http:\", \"mailto:\"].includes(proto) ? url : \"\";\n  } catch {\n    return \"\";\n  }\n}\n\n/** Like safeHref but for image sources — http/https only (no data:/javascript:). */\nfunction safeImageSrc(url: string | undefined): string {\n  if (!url) return \"\";\n  try {\n    const proto = new URL(url, location.href).protocol;\n    return [\"https:\", \"http:\"].includes(proto) ? url : \"\";\n  } catch {\n    return \"\";\n  }\n}\n\nfunction renderInline(text: string): string {\n  return escapeHtml(text)\n    .replace(/\\*\\*(.+?)\\*\\*/g, \"<strong>$1</strong>\")\n    .replace(/__(.+?)__/g, \"<strong>$1</strong>\")\n    .replace(/\\*(.+?)\\*/g, \"<em>$1</em>\")\n    .replace(/_(.+?)_/g, \"<em>$1</em>\")\n    .replace(/`([^`]+)`/g, \"<code>$1</code>\")\n    .replace(/\\[([^\\]]+)\\]\\((https?:\\/\\/[^)]+)\\)/g, '<a href=\"$2\" target=\"_blank\" rel=\"noopener noreferrer\">$1</a>');\n}\n\nfunction renderMarkdown(text: string): string {\n  const lines = text.split(\"\\n\");\n  const blocks: string[] = [];\n  let i = 0;\n\n  while (i < lines.length) {\n    const line = lines[i];\n\n    const h3 = line.match(/^### (.+)/);\n    const h2 = line.match(/^## (.+)/);\n    const h1 = line.match(/^# (.+)/);\n    if (h3) { blocks.push(`<h3>${renderInline(h3[1])}</h3>`); i++; continue; }\n    if (h2) { blocks.push(`<h2>${renderInline(h2[1])}</h2>`); i++; continue; }\n    if (h1) { blocks.push(`<h1>${renderInline(h1[1])}</h1>`); i++; continue; }\n\n    if (line.match(/^[-*] /)) {\n      const items: string[] = [];\n      while (i < lines.length && lines[i].match(/^[-*] /)) {\n        items.push(`<li>${renderInline(lines[i].slice(2))}</li>`);\n        i++;\n      }\n      blocks.push(`<ul>${items.join(\"\")}</ul>`);\n      continue;\n    }\n\n    if (line.match(/^\\d+\\. /)) {\n      const items: string[] = [];\n      while (i < lines.length && lines[i].match(/^\\d+\\. /)) {\n        items.push(`<li>${renderInline(lines[i].replace(/^\\d+\\. /, \"\"))}</li>`);\n        i++;\n      }\n      blocks.push(`<ol>${items.join(\"\")}</ol>`);\n      continue;\n    }\n\n    if (line.startsWith(\"```\")) {\n      const codeLines: string[] = [];\n      i++;\n      while (i < lines.length && !lines[i].startsWith(\"```\")) {\n        codeLines.push(escapeHtml(lines[i]));\n        i++;\n      }\n      if (i < lines.length) i++;\n      blocks.push(`<pre><code>${codeLines.join(\"\\n\")}</code></pre>`);\n      continue;\n    }\n\n    if (!line.trim()) { i++; continue; }\n\n    const paraLines: string[] = [];\n    while (i < lines.length && lines[i].trim() && !lines[i].match(/^(#{1,3} |[-*] |\\d+\\. |```)/)) {\n      paraLines.push(renderInline(lines[i]));\n      i++;\n    }\n    if (paraLines.length) blocks.push(`<p>${paraLines.join(\"<br>\")}</p>`);\n  }\n\n  return blocks.join(\"\");\n}\n\nfunction applyFabContent(\n  refs: UIRefs,\n  appearance: AppearanceConfig,\n  hasLogo: boolean,\n  name: string,\n) {\n  const label = (appearance.fab_label || \"\").trim();\n  const sublabel = (appearance.fab_sublabel || \"\").trim();\n  const iconEl = refs.fab.querySelector(\".fab-icon\") as HTMLSpanElement | null;\n  const textEl = refs.fab.querySelector(\".fab-text\") as HTMLSpanElement | null;\n  const labelEl = refs.fab.querySelector(\".fab-label\") as HTMLSpanElement | null;\n  const sublabelEl = refs.fab.querySelector(\".fab-sublabel\") as HTMLSpanElement | null;\n\n  if (!iconEl || !textEl || !labelEl || !sublabelEl) return;\n\n  if (hasLogo) {\n    iconEl.innerHTML = `<img class=\"fab-logo\" alt=\"${escapeAttr(name)}\" src=\"${escapeAttr(safeImageSrc(appearance.logo_url))}\" />`;\n  } else {\n    iconEl.innerHTML = ICON_FAB;\n  }\n\n  if (label) {\n    labelEl.textContent = label;\n    refs.fab.classList.add(\"has-label\");\n    refs.fab.setAttribute(\n      \"aria-label\",\n      sublabel ? `${label}, ${sublabel} — open ${name}` : `${label} — open ${name}`,\n    );\n  } else {\n    labelEl.textContent = \"\";\n    refs.fab.classList.remove(\"has-label\");\n    refs.fab.setAttribute(\"aria-label\", `Open ${name}`);\n  }\n\n  if (label && sublabel) {\n    sublabelEl.textContent = sublabel;\n    refs.fab.classList.add(\"has-sublabel\");\n  } else {\n    sublabelEl.textContent = \"\";\n    refs.fab.classList.remove(\"has-sublabel\");\n  }\n\n  textEl.style.display = label ? \"\" : \"none\";\n}\n\nexport function setScreen(refs: UIRefs, screen: Screen) {\n  refs.panel.setAttribute(\"data-screen\", screen);\n  refs.welcomeScreen.style.display = screen === \"welcome\" ? \"flex\" : \"none\";\n  refs.callScreen.style.display = screen === \"call\" ? \"flex\" : \"none\";\n  refs.formScreen.style.display = screen === \"form\" ? \"flex\" : \"none\";\n}\n\nexport interface RenderFormArgs {\n  definition: FormDefinition;\n  values: Record<string, string>;\n  /** Label for the cancel/back button — \"Back to call\" while connected, etc. */\n  cancelLabel?: string;\n  /** Which step (0-indexed) to render; ignored when the form has no `steps`. */\n  stepIndex?: number;\n  /** Fired whenever the user edits a field. Used to push state to the agent. */\n  onFieldChange?: () => void;\n}\n\n/**\n * Render a form definition's fields into the form screen. Existing values are\n * read from `values`; the on-screen inputs are kept in `refs.formInputs` so\n * the controller can pull current values back out at submit time.\n */\nexport function renderForm(refs: UIRefs, args: RenderFormArgs) {\n  const { definition, values, cancelLabel } = args;\n  const steps = totalSteps(definition);\n  const stepIndex = Math.max(0, Math.min(args.stepIndex ?? 0, steps - 1));\n  const isStepper = steps > 1;\n  const isFinalStep = stepIndex === steps - 1;\n  const currentStep = definition.steps?.[stepIndex];\n\n  refs.formTitle.textContent = currentStep?.title ?? definition.title;\n  refs.formEyebrow.textContent = isStepper\n    ? `Step ${stepIndex + 1} of ${steps}${definition.title ? ` · ${definition.title}` : \"\"}`\n    : \"Review before submit\";\n\n  const subtitle = currentStep?.subtitle ?? (stepIndex === 0 ? definition.subtitle : \"\");\n  refs.formSubtitle.textContent = subtitle ?? \"\";\n  refs.formSubtitle.style.display = subtitle ? \"\" : \"none\";\n\n  renderStepper(refs, steps, stepIndex);\n\n  const submitLabel = refs.formSubmitBtn.querySelector(\".form-submit-label\");\n  if (submitLabel) {\n    submitLabel.textContent = isFinalStep\n      ? definition.submit_label ?? \"Confirm & send\"\n      : currentStep?.next_label ?? \"Continue\";\n  }\n\n  refs.formCancelBtn.textContent = cancelLabel ?? \"Cancel\";\n\n  // Step-back button: visible only on stepper, hidden on first step.\n  const showStepBack = isStepper && stepIndex > 0;\n  refs.formStepBackBtn.hidden = !showStepBack;\n  if (showStepBack) {\n    refs.formStepBackBtn.textContent = currentStep?.back_label ?? \"Back\";\n  }\n\n  // Apply layout modifiers on the fields wrapper.\n  const layout = definition.layout ?? {};\n  refs.formFields.classList.toggle(\"is-grid\", layout.field_layout === \"grid\");\n  refs.formFields.classList.toggle(\"is-compact\", layout.density === \"compact\");\n  refs.formFields.classList.toggle(\"is-inline-labels\", layout.label_position === \"inline\");\n\n  setFormError(refs, \"\");\n  setFormSuccess(refs, \"\");\n\n  refs.formFields.innerHTML = \"\";\n  refs.formInputs.clear();\n\n  for (const field of fieldsForStep(definition, stepIndex)) {\n    refs.formFields.appendChild(\n      buildFieldNode(\n        refs,\n        field,\n        field.name ? values[field.name] ?? \"\" : \"\",\n        args.onFieldChange,\n      ),\n    );\n  }\n}\n\nfunction renderStepper(refs: UIRefs, steps: number, current: number) {\n  if (steps <= 1) {\n    refs.formStepper.hidden = true;\n    refs.formStepper.innerHTML = \"\";\n    return;\n  }\n  refs.formStepper.hidden = false;\n  refs.formStepper.innerHTML = \"\";\n  for (let i = 0; i < steps; i++) {\n    const dot = document.createElement(\"span\");\n    dot.className = \"form-stepper-dot\";\n    if (i < current) dot.classList.add(\"is-done\");\n    if (i === current) dot.classList.add(\"is-active\");\n    refs.formStepper.appendChild(dot);\n  }\n}\n\nfunction optionEntries(options: FormFieldOption[] | undefined): Array<{ value: string; label: string }> {\n  if (!options) return [];\n  return options.map((opt) =>\n    typeof opt === \"string\"\n      ? { value: opt, label: opt }\n      : { value: opt.value, label: opt.label ?? opt.value },\n  );\n}\n\nfunction buildFieldNode(\n  refs: UIRefs,\n  field: FormFieldDef,\n  value: string,\n  onChange?: () => void,\n): HTMLElement {\n  // Reassigned once the error node exists; lets `notifyChange` clear a field's\n  // inline error the moment the visitor starts fixing it.\n  let clearError = () => {};\n  const notifyChange = () => {\n    clearError();\n    if (onChange) onChange();\n  };\n  // Display blocks render their own wrapper with no input registered.\n  if (field.type === \"display\") {\n    const block = document.createElement(\"div\");\n    block.className = \"form-display\";\n    if (field.label) {\n      const heading = document.createElement(\"div\");\n      heading.className = \"form-display-title\";\n      heading.textContent = field.label;\n      block.appendChild(heading);\n    }\n    if (field.help_text) {\n      const body = document.createElement(\"p\");\n      body.className = \"form-display-body\";\n      body.textContent = field.help_text;\n      block.appendChild(body);\n    }\n    return block;\n  }\n\n  const fieldName = field.name!;\n  const wrapper = document.createElement(\"label\");\n  wrapper.className = \"form-field\";\n  if (field.width === \"half\") wrapper.classList.add(\"is-half\");\n\n  const labelEl = document.createElement(\"span\");\n  labelEl.className = \"form-label\";\n  labelEl.textContent = field.required ? `${field.label} *` : field.label;\n  wrapper.appendChild(labelEl);\n\n  // `setError` is grafted on after the error node is built below.\n  let binding: Omit<FormInputBinding, \"setError\">;\n\n  if (field.type === \"textarea\") {\n    const ta = document.createElement(\"textarea\");\n    ta.rows = field.rows ?? 4;\n    ta.placeholder = field.placeholder ?? \"\";\n    ta.value = value;\n    ta.name = fieldName;\n    ta.className = \"form-input form-textarea\";\n    if (field.required) ta.required = true;\n    ta.addEventListener(\"input\", notifyChange);\n    wrapper.appendChild(ta);\n    binding = {\n      read: () => ta.value.trim(),\n      setDisabled: (busy) => { ta.disabled = busy; },\n    };\n  } else if (field.type === \"select\") {\n    const sel = document.createElement(\"select\");\n    sel.className = \"form-input form-select\";\n    sel.name = fieldName;\n    if (field.required) sel.required = true;\n    const opts = optionEntries(field.options);\n    const seen = new Set(opts.map((o) => o.value));\n    const all = !value || seen.has(value) ? opts : [...opts, { value, label: value }];\n    for (const opt of all) {\n      const o = document.createElement(\"option\");\n      o.value = opt.value;\n      o.textContent = opt.label;\n      if (opt.value === value) o.selected = true;\n      sel.appendChild(o);\n    }\n    sel.addEventListener(\"change\", notifyChange);\n    wrapper.appendChild(sel);\n    binding = {\n      read: () => sel.value.trim(),\n      setDisabled: (busy) => { sel.disabled = busy; },\n    };\n  } else if (field.type === \"radio\") {\n    wrapper.classList.add(\"is-choice-group\");\n    const groupName = `${fieldName}-${Math.random().toString(36).slice(2, 8)}`;\n    const group = document.createElement(\"div\");\n    group.className = \"form-choice-group\";\n    const inputs: HTMLInputElement[] = [];\n    for (const opt of optionEntries(field.options)) {\n      const choice = document.createElement(\"label\");\n      choice.className = \"form-choice\";\n      const input = document.createElement(\"input\");\n      input.type = \"radio\";\n      input.name = groupName;\n      input.value = opt.value;\n      if (opt.value === value) input.checked = true;\n      if (field.required) input.required = true;\n      input.addEventListener(\"change\", notifyChange);\n      const text = document.createElement(\"span\");\n      text.textContent = opt.label;\n      choice.appendChild(input);\n      choice.appendChild(text);\n      group.appendChild(choice);\n      inputs.push(input);\n    }\n    wrapper.appendChild(group);\n    binding = {\n      read: () => inputs.find((i) => i.checked)?.value.trim() ?? \"\",\n      setDisabled: (busy) => inputs.forEach((i) => { i.disabled = busy; }),\n    };\n  } else if (field.type === \"checkbox\") {\n    wrapper.classList.add(\"is-choice-group\");\n    if (field.options && field.options.length) {\n      // Multi-checkbox group — value is comma-joined.\n      const selected = new Set(\n        value\n          .split(\",\")\n          .map((s) => s.trim())\n          .filter(Boolean),\n      );\n      const group = document.createElement(\"div\");\n      group.className = \"form-choice-group\";\n      const inputs: HTMLInputElement[] = [];\n      for (const opt of optionEntries(field.options)) {\n        const choice = document.createElement(\"label\");\n        choice.className = \"form-choice\";\n        const input = document.createElement(\"input\");\n        input.type = \"checkbox\";\n        input.value = opt.value;\n        if (selected.has(opt.value)) input.checked = true;\n        input.addEventListener(\"change\", notifyChange);\n        const text = document.createElement(\"span\");\n        text.textContent = opt.label;\n        choice.appendChild(input);\n        choice.appendChild(text);\n        group.appendChild(choice);\n        inputs.push(input);\n      }\n      wrapper.appendChild(group);\n      binding = {\n        read: () =>\n          inputs\n            .filter((i) => i.checked)\n            .map((i) => i.value)\n            .join(\",\"),\n        setDisabled: (busy) => inputs.forEach((i) => { i.disabled = busy; }),\n      };\n    } else {\n      // Single boolean checkbox.\n      const single = document.createElement(\"input\");\n      single.type = \"checkbox\";\n      single.name = fieldName;\n      single.className = \"form-checkbox\";\n      if (value === \"true\" || value === \"1\" || value === \"on\") single.checked = true;\n      if (field.required) single.required = true;\n      single.addEventListener(\"change\", notifyChange);\n      wrapper.appendChild(single);\n      // Move the label text next to the checkbox for natural \"agree to terms\" layout.\n      wrapper.classList.add(\"is-inline-bool\");\n      binding = {\n        read: () => (single.checked ? \"true\" : \"\"),\n        setDisabled: (busy) => { single.disabled = busy; },\n      };\n    }\n  } else {\n    const text = document.createElement(\"input\");\n    // text/email/tel/number/date/time map 1:1 to native input types.\n    text.type = field.type;\n    text.placeholder = field.placeholder ?? \"\";\n    text.value = value;\n    text.name = fieldName;\n    text.className = \"form-input\";\n    if (field.required) text.required = true;\n    if (field.pattern) text.pattern = field.pattern;\n    if (field.type === \"number\") {\n      if (field.min !== undefined) text.min = String(field.min);\n      if (field.max !== undefined) text.max = String(field.max);\n    }\n    text.addEventListener(\"input\", notifyChange);\n    wrapper.appendChild(text);\n    binding = {\n      read: () => text.value.trim(),\n      setDisabled: (busy) => { text.disabled = busy; },\n    };\n  }\n\n  if (field.help_text) {\n    const help = document.createElement(\"span\");\n    help.className = \"form-help\";\n    help.textContent = field.help_text;\n    wrapper.appendChild(help);\n  }\n\n  // Inline validation error slot, hidden until `setError` fills it.\n  const errorEl = document.createElement(\"span\");\n  errorEl.className = \"form-field-error\";\n  errorEl.hidden = true;\n  wrapper.appendChild(errorEl);\n\n  const setError = (message: string) => {\n    errorEl.textContent = message;\n    errorEl.hidden = !message;\n    wrapper.classList.toggle(\"is-invalid\", Boolean(message));\n  };\n  clearError = () => setError(\"\");\n\n  refs.formInputs.set(fieldName, { ...binding, setError });\n  return wrapper;\n}\n\n/** Apply inline validation errors, then clear any field not in the list. */\nexport function setFieldErrors(\n  refs: UIRefs,\n  errors: { name: string; message: string }[],\n) {\n  const byName = new Map(errors.map((e) => [e.name, e.message]));\n  for (const [name, binding] of refs.formInputs.entries()) {\n    binding.setError(byName.get(name) ?? \"\");\n  }\n}\n\n/** Clear every inline field error. */\nexport function clearFieldErrors(refs: UIRefs) {\n  for (const binding of refs.formInputs.values()) binding.setError(\"\");\n}\n\nexport function readFormValues(refs: UIRefs): Record<string, string> {\n  const out: Record<string, string> = {};\n  for (const [name, binding] of refs.formInputs.entries()) {\n    out[name] = binding.read();\n  }\n  return out;\n}\n\nexport function setFormBusy(refs: UIRefs, busy: boolean) {\n  refs.formSubmitBtn.disabled = busy;\n  refs.formCancelBtn.disabled = busy;\n  refs.formBackBtn.disabled = busy;\n  refs.formStepBackBtn.disabled = busy;\n  for (const binding of refs.formInputs.values()) binding.setDisabled(busy);\n  refs.formSubmitBtn.classList.toggle(\"is-busy\", busy);\n}\n\nexport function setFormError(refs: UIRefs, message: string) {\n  refs.formError.textContent = message;\n  refs.formError.hidden = !message;\n}\n\nexport function setFormSuccess(refs: UIRefs, message: string) {\n  refs.formSuccess.textContent = message;\n  refs.formSuccess.hidden = !message;\n}\n\nexport function setCallStatus(refs: UIRefs, text: string) {\n  refs.callStatus.textContent = text;\n}\n\nexport function setCallTimer(refs: UIRefs, remainingMs: number | null) {\n  if (remainingMs === null) {\n    refs.callTimer.hidden = true;\n    refs.callTimer.classList.remove(\"warning\");\n    refs.callTimerText.textContent = \"\";\n    return;\n  }\n  refs.callTimer.hidden = false;\n  const totalSeconds = Math.max(0, Math.ceil(remainingMs / 1000));\n  refs.callTimerText.textContent = formatMmSs(totalSeconds);\n  // Flash a warning tint in the final 30 seconds.\n  refs.callTimer.classList.toggle(\"warning\", totalSeconds <= 30);\n}\n\nfunction formatMmSs(totalSeconds: number): string {\n  const m = Math.floor(totalSeconds / 60);\n  const s = totalSeconds % 60;\n  return `${m}:${s.toString().padStart(2, \"0\")}`;\n}\n\nexport type OrbState =\n  | \"idle\"\n  | \"listening\"\n  | \"speaking\"\n  | \"connecting\"\n  | \"thinking\";\n\nexport function setOrbState(refs: UIRefs, state: OrbState) {\n  refs.orb.classList.remove(\"listening\", \"speaking\", \"connecting\", \"thinking\");\n  if (state !== \"idle\") refs.orb.classList.add(state);\n  const labels = refs.appearance.labels;\n  refs.orbLabel.textContent =\n    state === \"listening\"\n      ? labels.listening\n      : state === \"speaking\"\n        ? labels.speaking\n        : state === \"connecting\"\n          ? labels.connecting\n          : state === \"thinking\"\n            ? labels.thinking\n            : labels.idle;\n  // The contextual status line only makes sense while thinking; any other\n  // state clears it so a stale \"Searching…\" can't linger over a reply.\n  if (state !== \"thinking\") setAgentStatusLine(refs, null);\n}\n\n/**\n * Write the contextual processing text (e.g. \"Searching the knowledge base…\")\n * under the orb, or clear it when `text` is null/empty. This is the per-tool\n * label from a voice.agent_status event; the generic orb label still reads\n * \"Thinking…\".\n */\nexport function setAgentStatusLine(refs: UIRefs, text: string | null) {\n  const trimmed = (text || \"\").trim();\n  if (!trimmed) {\n    refs.agentStatusLine.hidden = true;\n    refs.agentStatusLine.textContent = \"\";\n    return;\n  }\n  refs.agentStatusLine.textContent = trimmed;\n  refs.agentStatusLine.hidden = false;\n}\n\nexport function setMuteVisual(refs: UIRefs, muted: boolean) {\n  const label = muted ? \"Unmute\" : \"Mute\";\n  const icon = muted ? ICON_MIC_OFF : ICON_MIC_ON;\n  for (const btn of [refs.muteBtn, refs.formMuteBtn]) {\n    btn.classList.toggle(\"is-active\", muted);\n    btn.setAttribute(\"aria-label\", label);\n    btn.innerHTML = icon;\n  }\n}\n\nexport function setFormCallControlsVisible(refs: UIRefs, visible: boolean) {\n  refs.formCallControls.hidden = !visible;\n}\n\nexport function setAudioDrawerOpen(refs: UIRefs, open: boolean) {\n  refs.audioDrawer.hidden = !open;\n  refs.audioDrawer.classList.toggle(\"is-open\", open);\n  refs.settingsBtn.classList.toggle(\"is-active\", open);\n  refs.settingsBtn.setAttribute(\"aria-expanded\", open ? \"true\" : \"false\");\n}\n\nexport function setAudioMeterLevel(refs: UIRefs, level: number) {\n  const clamped = Math.max(0, Math.min(1, level));\n  refs.audioMeterBar.style.width = `${(clamped * 100).toFixed(1)}%`;\n}\n\nexport function populateAudioDeviceSelect(\n  select: HTMLSelectElement,\n  devices: MediaDeviceInfo[],\n  selectedDeviceId: string,\n  defaultLabel: string,\n) {\n  const previousValue = selectedDeviceId || \"\";\n  select.innerHTML = \"\";\n  const defaultOpt = document.createElement(\"option\");\n  defaultOpt.value = \"\";\n  defaultOpt.textContent = defaultLabel;\n  select.appendChild(defaultOpt);\n  for (const device of devices) {\n    const opt = document.createElement(\"option\");\n    opt.value = device.deviceId;\n    // Empty labels happen before mic permission is granted; show a stub.\n    opt.textContent = device.label || `Device ${device.deviceId.slice(0, 6)}`;\n    select.appendChild(opt);\n  }\n  // Re-select previous value if still present, otherwise fall back to default.\n  if (Array.from(select.options).some((o) => o.value === previousValue)) {\n    select.value = previousValue;\n  } else {\n    select.value = \"\";\n  }\n}\n\nconst typewriterTimers = new WeakMap<HTMLDivElement, number>();\nconst TYPEWRITER_CHARS_PER_TICK = 2;\nconst TYPEWRITER_TICK_MS = 18;\n\nfunction updateOneTranscript(\n  container: HTMLDivElement,\n  segments: Map<string, HTMLDivElement>,\n  interimBubbles: Map<\"user\" | \"agent\", HTMLDivElement>,\n  role: \"user\" | \"agent\",\n  segmentId: string,\n  trimmed: string,\n  isFinal: boolean,\n) {\n  const key = `${role}:${segmentId}`;\n  let bubble = segments.get(key);\n  let isNewBubble = !bubble;\n\n  if (!bubble) {\n    const lingeringInterim = interimBubbles.get(role);\n    if (lingeringInterim) {\n      bubble = lingeringInterim;\n      segments.set(key, bubble);\n      isNewBubble = false;\n    } else {\n      bubble = document.createElement(\"div\");\n      bubble.className = `transcript-msg ${role} interim`;\n      container.appendChild(bubble);\n      segments.set(key, bubble);\n    }\n  }\n\n  const pendingTimer = typewriterTimers.get(bubble);\n  if (pendingTimer !== undefined) {\n    window.clearInterval(pendingTimer);\n    typewriterTimers.delete(bubble);\n  }\n\n  if (isNewBubble && isFinal && trimmed.length > 3) {\n    bubble.classList.add(\"interim\");\n    bubble.classList.remove(\"final\");\n    bubble.textContent = \"\";\n    let pos = 0;\n    const tick = () => {\n      pos = Math.min(trimmed.length, pos + TYPEWRITER_CHARS_PER_TICK);\n      bubble!.textContent = trimmed.slice(0, pos);\n      container.scrollTop = container.scrollHeight;\n      if (pos >= trimmed.length) {\n        const t = typewriterTimers.get(bubble!);\n        if (t !== undefined) window.clearInterval(t);\n        typewriterTimers.delete(bubble!);\n        if (role === \"agent\") {\n          bubble!.innerHTML = renderMarkdown(trimmed);\n        } else {\n          bubble!.textContent = trimmed;\n        }\n        bubble!.classList.remove(\"interim\");\n        bubble!.classList.add(\"final\");\n      }\n    };\n    const timer = window.setInterval(tick, TYPEWRITER_TICK_MS);\n    typewriterTimers.set(bubble, timer);\n    tick();\n    interimBubbles.delete(role);\n    return;\n  }\n\n  if (role === \"agent\") {\n    bubble.innerHTML = renderMarkdown(trimmed);\n  } else {\n    bubble.textContent = trimmed;\n  }\n  bubble.classList.toggle(\"interim\", !isFinal);\n  bubble.classList.toggle(\"final\", isFinal);\n  container.scrollTop = container.scrollHeight;\n\n  if (isFinal) {\n    interimBubbles.delete(role);\n  } else {\n    interimBubbles.set(role, bubble);\n  }\n}\n\nexport function appendOrUpdateTranscriptSegment(\n  refs: UIRefs,\n  role: \"user\" | \"agent\",\n  segmentId: string,\n  text: string,\n  isFinal: boolean,\n) {\n  const trimmed = (text || \"\").trim();\n  if (!trimmed) return;\n\n  updateOneTranscript(\n    refs.transcript,\n    refs.transcriptSegments,\n    refs.transcriptInterimBubble,\n    role,\n    segmentId,\n    trimmed,\n    isFinal,\n  );\n\n  if (!refs.formTranscript.hidden) {\n    updateOneTranscript(\n      refs.formTranscript,\n      refs.formTranscriptSegments,\n      refs.formTranscriptInterimBubble,\n      role,\n      segmentId,\n      trimmed,\n      isFinal,\n    );\n  }\n}\n\nfunction clearOneTranscript(\n  container: HTMLDivElement,\n  segments: Map<string, HTMLDivElement>,\n  interimBubbles: Map<\"user\" | \"agent\", HTMLDivElement>,\n) {\n  for (const bubble of segments.values()) {\n    const t = typewriterTimers.get(bubble);\n    if (t !== undefined) {\n      window.clearInterval(t);\n      typewriterTimers.delete(bubble);\n    }\n  }\n  container.innerHTML = \"\";\n  segments.clear();\n  interimBubbles.clear();\n}\n\nexport function clearTranscript(refs: UIRefs) {\n  clearOneTranscript(refs.transcript, refs.transcriptSegments, refs.transcriptInterimBubble);\n  clearOneTranscript(refs.formTranscript, refs.formTranscriptSegments, refs.formTranscriptInterimBubble);\n}\n\nexport function showAgentTransition(refs: UIRefs, agentName: string) {\n  const name = (agentName || \"\").trim() || \"the next agent\";\n  const text = `Connecting you with ${name}...`;\n  for (const container of [refs.transcript, refs.formTranscript]) {\n    if (!container) continue;\n    const bubble = document.createElement(\"div\");\n    bubble.className = \"transcript-msg system agent-transition\";\n    bubble.textContent = text;\n    container.appendChild(bubble);\n    container.scrollTop = container.scrollHeight;\n  }\n  setCallStatus(refs, text);\n}\n\nexport function setFormTranscriptVisible(refs: UIRefs, visible: boolean) {\n  refs.formTranscript.hidden = !visible;\n  if (visible) {\n    // Sync existing transcript messages into the form transcript\n    clearOneTranscript(refs.formTranscript, refs.formTranscriptSegments, refs.formTranscriptInterimBubble);\n    for (const [key, bubble] of refs.transcriptSegments) {\n      const clone = bubble.cloneNode(true) as HTMLDivElement;\n      refs.formTranscript.appendChild(clone);\n      refs.formTranscriptSegments.set(key, clone);\n    }\n    for (const [role, bubble] of refs.transcriptInterimBubble) {\n      for (const [key, original] of refs.transcriptSegments) {\n        if (original === bubble) {\n          const clone = refs.formTranscriptSegments.get(key);\n          if (clone) refs.formTranscriptInterimBubble.set(role, clone);\n          break;\n        }\n      }\n    }\n    refs.formTranscript.scrollTop = refs.formTranscript.scrollHeight;\n  }\n}\n\nfunction contrastingText(color: string): string {\n  const rgb = parseColor(color);\n  if (!rgb) return \"#ffffff\";\n  const [r, g, b] = rgb;\n  const toLin = (c: number) => {\n    const s = c / 255;\n    return s <= 0.03928 ? s / 12.92 : Math.pow((s + 0.055) / 1.055, 2.4);\n  };\n  const lum = 0.2126 * toLin(r) + 0.7152 * toLin(g) + 0.0722 * toLin(b);\n  return lum > 0.5 ? \"#111111\" : \"#ffffff\";\n}\n\nfunction surfaceFromBackground(bg: string): string {\n  const rgb = parseColor(bg);\n  if (!rgb) return \"#f6f7f9\";\n  const [r, g, b] = rgb;\n  const lum = (0.2126 * r + 0.7152 * g + 0.0722 * b) / 255;\n  const shift = lum > 0.5 ? -10 : 18;\n  const c = (v: number) => Math.max(0, Math.min(255, v + shift));\n  return `rgb(${c(r)}, ${c(g)}, ${c(b)})`;\n}\n\nfunction muteText(text: string, bg: string): string {\n  const trgb = parseColor(text);\n  const brgb = parseColor(bg);\n  if (!trgb || !brgb) return \"rgba(0,0,0,0.55)\";\n  const mix = (i: 0 | 1 | 2) => Math.round(trgb[i] * 0.55 + brgb[i] * 0.45);\n  return `rgb(${mix(0)}, ${mix(1)}, ${mix(2)})`;\n}\n\nfunction parseColor(input: string): [number, number, number] | null {\n  const s = input.trim();\n  const hex = s.match(/^#([0-9a-f]{3}|[0-9a-f]{6})$/i);\n  if (hex) {\n    let h = hex[1];\n    if (h.length === 3) h = h.split(\"\").map((c) => c + c).join(\"\");\n    return [\n      parseInt(h.slice(0, 2), 16),\n      parseInt(h.slice(2, 4), 16),\n      parseInt(h.slice(4, 6), 16),\n    ];\n  }\n  const rgb = s.match(/^rgba?\\(\\s*(\\d+)[,\\s]+(\\d+)[,\\s]+(\\d+)/i);\n  if (rgb) return [Number(rgb[1]), Number(rgb[2]), Number(rgb[3])];\n  return null;\n}\n\nfunction escapeAttr(s: string): string {\n  return s\n    .replace(/&/g, \"&amp;\")\n    .replace(/\"/g, \"&quot;\")\n    .replace(/</g, \"&lt;\")\n    .replace(/>/g, \"&gt;\");\n}\n","/**\n * @oshara/voice-sdk/ui — the prebuilt widget UI.\n *\n * `mountVoiceUI(client, opts)` builds the shadow-DOM widget (FAB + panel +\n * call/form screens + audio drawer), subscribes it to the headless client's\n * events, and wires DOM interactions back to the client's methods. It's the\n * exact UI the embeddable widget ships — now an optional layer over the core.\n */\n\nimport type { VoiceAgentClient } from \"../core\";\nimport { saveConsent } from \"../core\";\nimport type { AudioStateSnapshot } from \"../core\";\nimport {\n  applyAppearance,\n  appendOrUpdateTranscriptSegment,\n  buildUI,\n  clearFieldErrors,\n  clearTranscript,\n  populateAudioDeviceSelect,\n  readFormValues,\n  renderForm,\n  setAgentStatusLine,\n  setAudioDrawerOpen,\n  setAudioMeterLevel,\n  setCallStatus,\n  setCallTimer,\n  setFieldErrors,\n  setFormBusy,\n  setFormCallControlsVisible,\n  setFormError,\n  setFormSuccess,\n  setFormTranscriptVisible,\n  setMuteVisual,\n  setOrbState,\n  setScreen,\n  showAgentTransition,\n  Screen,\n  UIRefs,\n} from \"./ui\";\n\nexport interface MountVoiceUIOptions {\n  /** Where to mount. Default document.body. */\n  target?: HTMLElement;\n  /** Fill the parent container instead of floating (hides FAB). */\n  inline?: boolean;\n  /** Open the panel on mount. */\n  openChat?: boolean;\n  /** Hide the panel close button. */\n  closeButtonHide?: boolean;\n  /** Host element id. Default \"voice-agent-widget-root\". */\n  rootId?: string;\n}\n\nexport interface VoiceUIHandle {\n  destroy: () => void;\n  /** The shadow-DOM refs, for advanced host integrations. */\n  refs: UIRefs;\n}\n\nexport function mountVoiceUI(\n  client: VoiceAgentClient,\n  opts: MountVoiceUIOptions = {},\n): VoiceUIHandle {\n  const parent = opts.target ?? document.body;\n  const refs = buildUI(opts.rootId ?? \"voice-agent-widget-root\", {\n    inline: opts.inline,\n    parent,\n    closeButtonHide: opts.closeButtonHide,\n  });\n  applyAppearance(refs, client.getAppearance());\n  setScreen(refs, \"welcome\");\n\n  const audioCaps = client.getAudioCapabilities();\n  const unsubs: Array<() => void> = [];\n  const timers: number[] = [];\n  let panelOpen = false;\n  let formOpen = false;\n  let audioDrawerOpen = false;\n  let audioStatsTimer: number | null = null;\n  let audioMeterCtx: AudioContext | null = null;\n  let audioMeterRaf: number | null = null;\n\n  const trackedSetInterval = (handler: () => void, ms: number): number => {\n    const id = window.setInterval(handler, ms);\n    timers.push(id);\n    return id;\n  };\n\n  const togglePanel = (show: boolean) => {\n    panelOpen = show;\n    refs.panel.style.display = show ? \"flex\" : \"none\";\n  };\n  const ensurePanelOpen = () => {\n    if (!panelOpen) togglePanel(true);\n  };\n  const returnTo = (): Screen => (client.isActive() ? \"call\" : \"welcome\");\n\n  // ── event subscriptions (replace the controller's old direct UI calls) ──\n  unsubs.push(\n    client.on(\"appearance\", (a) => applyAppearance(refs, a)),\n    client.on(\"state\", ({ orb, statusLabel }) => {\n      setOrbState(refs, orb);\n      setAgentStatusLine(refs, orb === \"thinking\" ? statusLabel : null);\n    }),\n    client.on(\"call:status\", ({ status }) => setCallStatus(refs, status)),\n    client.on(\"call:timer\", ({ remainingMs }) => setCallTimer(refs, remainingMs)),\n    client.on(\"mute\", ({ muted }) => setMuteVisual(refs, muted)),\n    client.on(\"controls\", ({ canStart, canMute, canEnd }) => {\n      refs.startBtn.disabled = !canStart;\n      refs.muteBtn.disabled = !canMute;\n      refs.endBtn.disabled = !canEnd;\n    }),\n    client.on(\"connection\", ({ phase }) => {\n      if (phase === \"connecting\") {\n        if (!formOpen) setScreen(refs, \"call\");\n      } else if (phase === \"disconnected\" || phase === \"failed\") {\n        if (!formOpen) setScreen(refs, \"welcome\");\n      }\n    }),\n    client.on(\"transcript\", ({ role, segmentId, text, isFinal }) =>\n      appendOrUpdateTranscriptSegment(refs, role, segmentId, text, isFinal),\n    ),\n    client.on(\"transcript:clear\", () => clearTranscript(refs)),\n    client.on(\"agent:handoff\", ({ agentName }) =>\n      showAgentTransition(refs, agentName),\n    ),\n    client.on(\"audio\", (state: AudioStateSnapshot) =>\n      syncDrawerToState(refs, state, audioCaps),\n    ),\n  );\n\n  // ── forms ──\n  const renderActiveForm = () => {\n    const active = client.getActiveForm();\n    if (!active) return;\n    renderForm(refs, {\n      definition: active.definition,\n      values: active.values,\n      stepIndex: active.stepIndex,\n      cancelLabel: client.isActive() ? \"Back to call\" : \"Cancel\",\n      onFieldChange: () => client.updateFormValues(readFormValues(refs)),\n    });\n  };\n\n  unsubs.push(\n    client.on(\"form:show\", ({ inCall, transcriptionEnabled }) => {\n      formOpen = true;\n      ensurePanelOpen();\n      setScreen(refs, \"form\");\n      setFormCallControlsVisible(refs, inCall);\n      setFormTranscriptVisible(refs, inCall && transcriptionEnabled);\n      renderActiveForm();\n    }),\n    client.on(\"form:update\", () => renderActiveForm()),\n    client.on(\"form:validation\", ({ errors }) => {\n      setFormError(refs, \"\");\n      setFieldErrors(refs, errors);\n    }),\n    client.on(\"form:submitting\", () => {\n      setFormError(refs, \"\");\n      setFormSuccess(refs, \"\");\n      clearFieldErrors(refs);\n      setFormBusy(refs, true);\n    }),\n    client.on(\"form:submitted\", ({ successMessage }) => {\n      setFormSuccess(refs, successMessage);\n      setFormBusy(refs, false);\n    }),\n    client.on(\"form:error\", ({ message }) => {\n      setFormError(refs, message);\n      setFormBusy(refs, false);\n    }),\n    client.on(\"form:close\", () => {\n      formOpen = false;\n      setFormCallControlsVisible(refs, false);\n      setFormTranscriptVisible(refs, false);\n      setScreen(refs, returnTo());\n    }),\n  );\n\n  // Form buttons → client (capture on-screen values before submit/step).\n  const captureValues = () => client.updateFormValues(readFormValues(refs));\n  refs.formBackBtn.addEventListener(\"click\", () => client.closeForm());\n  refs.formCancelBtn.addEventListener(\"click\", () => client.closeForm());\n  refs.formStepBackBtn.addEventListener(\"click\", () => {\n    captureValues();\n    client.stepForm(\"back\");\n  });\n  refs.formSubmitBtn.addEventListener(\"click\", () => {\n    captureValues();\n    client.submitForm();\n  });\n\n  // ── audio drawer + meters + stats (ported from the widget) ──\n  const refreshAudioDevices = async () => {\n    try {\n      const { inputs, outputs } = await client.enumerateAudioDevices();\n      const state = client.getAudioState();\n      populateAudioDeviceSelect(\n        refs.audioMicSelect,\n        inputs,\n        state.prefs.micDeviceId,\n        \"System default\",\n      );\n      populateAudioDeviceSelect(\n        refs.audioSpeakerSelect,\n        outputs,\n        state.prefs.speakerDeviceId,\n        \"System default\",\n      );\n    } catch (err) {\n      // eslint-disable-next-line no-console\n      console.warn(\"[voice-agent] device enumeration failed:\", err);\n    }\n  };\n\n  const stopMeter = () => {\n    if (audioMeterRaf !== null) {\n      cancelAnimationFrame(audioMeterRaf);\n      audioMeterRaf = null;\n    }\n    if (audioMeterCtx) {\n      void audioMeterCtx.close().catch(() => undefined);\n      audioMeterCtx = null;\n    }\n    setAudioMeterLevel(refs, 0);\n  };\n\n  const startMeter = async () => {\n    stopMeter();\n    if (!client.isActive()) return;\n    try {\n      const state = client.getAudioState();\n      const stream = await navigator.mediaDevices.getUserMedia({\n        audio: state.prefs.micDeviceId\n          ? { deviceId: { exact: state.prefs.micDeviceId } }\n          : true,\n        video: false,\n      });\n      const ctx = new (window.AudioContext ||\n        (window as unknown as { webkitAudioContext: typeof AudioContext })\n          .webkitAudioContext)();\n      audioMeterCtx = ctx;\n      const source = ctx.createMediaStreamSource(stream);\n      const analyser = ctx.createAnalyser();\n      analyser.fftSize = 1024;\n      source.connect(analyser);\n      const buffer = new Float32Array(analyser.fftSize);\n      const tick = () => {\n        if (!audioMeterCtx) return;\n        analyser.getFloatTimeDomainData(buffer);\n        let sum = 0;\n        for (let i = 0; i < buffer.length; i++) sum += buffer[i] * buffer[i];\n        const rms = Math.sqrt(sum / buffer.length);\n        const db = 20 * Math.log10(Math.max(rms, 1e-6));\n        const norm = Math.max(0, Math.min(1, (db + 50) / 50));\n        setAudioMeterLevel(refs, norm);\n        audioMeterRaf = requestAnimationFrame(tick);\n      };\n      audioMeterRaf = requestAnimationFrame(tick);\n    } catch (err) {\n      // eslint-disable-next-line no-console\n      console.warn(\"[voice-agent] mic-level meter unavailable:\", err);\n    }\n  };\n\n  const stopAudioStatsPoll = () => {\n    if (audioStatsTimer !== null) {\n      window.clearInterval(audioStatsTimer);\n      audioStatsTimer = null;\n    }\n  };\n\n  const startAudioStatsPoll = () => {\n    stopAudioStatsPoll();\n    const tick = async () => {\n      const stats = await client.getAudioStats();\n      if (!stats) {\n        refs.audioDiagLoss.textContent = \"—\";\n        refs.audioDiagJitter.textContent = \"—\";\n        refs.audioDiagRtt.textContent = \"—\";\n        return;\n      }\n      refs.audioDiagLoss.textContent = String(stats.packetsLost);\n      refs.audioDiagJitter.textContent = `${stats.jitter.toFixed(1)} ms`;\n      refs.audioDiagRtt.textContent = stats.roundTripTime\n        ? `${stats.roundTripTime.toFixed(0)} ms`\n        : \"—\";\n    };\n    void tick();\n    audioStatsTimer = trackedSetInterval(() => void tick(), 2000);\n  };\n\n  const openAudioDrawer = async () => {\n    audioDrawerOpen = true;\n    setAudioDrawerOpen(refs, true);\n    syncDrawerToState(refs, client.getAudioState(), audioCaps);\n    await refreshAudioDevices();\n    await startMeter();\n    startAudioStatsPoll();\n  };\n\n  const closeAudioDrawer = () => {\n    audioDrawerOpen = false;\n    setAudioDrawerOpen(refs, false);\n    stopMeter();\n    stopAudioStatsPoll();\n  };\n\n  // Auto-close the drawer when the call ends.\n  trackedSetInterval(() => {\n    if (audioDrawerOpen && !client.isActive()) closeAudioDrawer();\n  }, 1000);\n\n  // ── top-level DOM wiring ──\n  refs.fab.addEventListener(\"click\", () => {\n    if (!panelOpen) client.trackEvent(\"bubble_clicked\");\n    togglePanel(!panelOpen);\n  });\n  refs.closeBtn.addEventListener(\"click\", () => {\n    if (client.isActive()) void client.end();\n    client.closeForm();\n    togglePanel(false);\n  });\n  if (opts.openChat || opts.inline) ensurePanelOpen();\n\n  refs.startBtn.addEventListener(\"click\", () => {\n    const termsUrl = refs.appearance.terms_url;\n    if (termsUrl) saveConsent(client.agentSlug || \"default\", termsUrl);\n    void client.start();\n  });\n  refs.endBtn.addEventListener(\"click\", () => void client.end());\n  refs.muteBtn.addEventListener(\"click\", () => void client.toggleMute());\n  refs.formMuteBtn.addEventListener(\"click\", () => void client.toggleMute());\n  refs.formEndBtn.addEventListener(\"click\", () => {\n    client.closeForm();\n    void client.end();\n  });\n\n  refs.settingsBtn.addEventListener(\"click\", () => {\n    if (!client.isActive()) return;\n    if (audioDrawerOpen) closeAudioDrawer();\n    else void openAudioDrawer();\n  });\n  refs.audioDrawerClose.addEventListener(\"click\", closeAudioDrawer);\n\n  refs.audioMicSelect.addEventListener(\"change\", () => {\n    void client.updateAudioSettings({ micDeviceId: refs.audioMicSelect.value });\n    void startMeter();\n  });\n  refs.audioSpeakerSelect.addEventListener(\"change\", () => {\n    void client.updateAudioSettings({\n      speakerDeviceId: refs.audioSpeakerSelect.value,\n    });\n  });\n  refs.audioVolume.addEventListener(\"input\", () => {\n    const value = Number(refs.audioVolume.value);\n    refs.audioVolumeValue.textContent = `${value}%`;\n    void client.updateAudioSettings({ outputVolume: value });\n  });\n  refs.audioNcEngine.addEventListener(\"change\", () => {\n    const engine = refs.audioNcEngine.value as \"off\" | \"krisp\" | \"deepfilter\";\n    void client.updateAudioSettings({ noiseFilter: engine });\n    refs.audioDfStrengthRow.hidden = engine !== \"deepfilter\";\n  });\n  refs.audioDfStrength.addEventListener(\"input\", () => {\n    const value = Number(refs.audioDfStrength.value);\n    refs.audioDfStrengthValue.textContent = String(value);\n    void client.updateAudioSettings({ deepFilterStrength: value });\n  });\n  refs.audioTogAec.addEventListener(\"change\", () =>\n    void client.updateAudioSettings({ echoCancellation: refs.audioTogAec.checked }),\n  );\n  refs.audioTogNs.addEventListener(\"change\", () =>\n    void client.updateAudioSettings({ noiseSuppression: refs.audioTogNs.checked }),\n  );\n  refs.audioTogAgc.addEventListener(\"change\", () =>\n    void client.updateAudioSettings({ autoGainControl: refs.audioTogAgc.checked }),\n  );\n  refs.audioTogVi.addEventListener(\"change\", () =>\n    void client.updateAudioSettings({ voiceIsolation: refs.audioTogVi.checked }),\n  );\n  refs.audioTogHp.addEventListener(\"change\", () =>\n    void client.updateAudioSettings({ headphonesMode: refs.audioTogHp.checked }),\n  );\n  refs.audioTogTranscription.addEventListener(\"change\", () =>\n    void client.updateAudioSettings({\n      transcriptionEnabled: refs.audioTogTranscription.checked,\n    }),\n  );\n  refs.audioTogTextInput.addEventListener(\"change\", () =>\n    void client.updateAudioSettings({\n      textInputEnabled: refs.audioTogTextInput.checked,\n    }),\n  );\n\n  // Gear / text-input visibility tied to call state + prefs.\n  trackedSetInterval(() => {\n    const active = client.isActive();\n    refs.settingsBtn.hidden = !active || !refs.appearance.show_audio_settings;\n    const showText = active && client.getAudioState().prefs.textInputEnabled;\n    refs.textInputRow.hidden = !showText;\n    refs.textSendBtn.disabled = !showText;\n  }, 500);\n\n  refs.textInput.addEventListener(\"input\", () => {\n    refs.textInput.style.height = \"auto\";\n    refs.textInput.style.height = `${refs.textInput.scrollHeight}px`;\n  });\n  const sendTextMessage = () => {\n    const text = refs.textInput.value.trim();\n    if (!text || !client.isActive()) return;\n    refs.textInput.value = \"\";\n    refs.textInput.style.height = \"auto\";\n    void client.sendText(text);\n  };\n  refs.textSendBtn.addEventListener(\"click\", sendTextMessage);\n  refs.textInput.addEventListener(\"keydown\", (e) => {\n    if (e.key === \"Enter\" && !e.shiftKey) {\n      e.preventDefault();\n      sendTextMessage();\n    }\n  });\n\n  const destroy = () => {\n    for (const u of unsubs.splice(0)) {\n      try {\n        u();\n      } catch {\n        /* best-effort */\n      }\n    }\n    for (const id of timers.splice(0)) window.clearInterval(id);\n    stopMeter();\n    stopAudioStatsPoll();\n    refs.host.remove();\n  };\n\n  return { destroy, refs };\n}\n\n// ── audio drawer sync (ported from widget.ts) ──\nfunction syncDrawerToState(\n  refs: UIRefs,\n  state: AudioStateSnapshot,\n  caps: { setSinkIdSupported: boolean; voiceIsolationSupported: boolean },\n) {\n  const { prefs, applied, noiseFilter } = state;\n\n  refs.audioNcEngine.value = prefs.noiseFilter;\n  refs.audioDfStrength.value = String(prefs.deepFilterStrength);\n  refs.audioDfStrengthValue.textContent = String(prefs.deepFilterStrength);\n  refs.audioDfStrengthRow.hidden = prefs.noiseFilter !== \"deepfilter\";\n\n  refs.audioTogAec.checked = prefs.echoCancellation;\n  refs.audioTogNs.checked = prefs.noiseSuppression;\n  refs.audioTogAgc.checked = prefs.autoGainControl;\n  refs.audioTogVi.checked = prefs.voiceIsolation;\n  refs.audioTogHp.checked = prefs.headphonesMode;\n  refs.audioTogTranscription.checked = prefs.transcriptionEnabled;\n  refs.audioTogTextInput.checked = prefs.textInputEnabled;\n  refs.transcript.style.display = prefs.transcriptionEnabled ? \"flex\" : \"none\";\n  if (prefs.transcriptionEnabled) {\n    refs.panel.classList.add(\"with-transcript\");\n  } else {\n    refs.panel.classList.remove(\"with-transcript\");\n  }\n  refs.audioVolume.value = String(prefs.outputVolume);\n  refs.audioVolumeValue.textContent = `${prefs.outputVolume}%`;\n\n  refs.audioTogViRow.style.display = caps.voiceIsolationSupported ? \"\" : \"none\";\n  refs.audioSpeakerRow.style.display = caps.setSinkIdSupported ? \"\" : \"none\";\n\n  refs.audioDiagEngine.textContent = formatEngineStatus(noiseFilter);\n  refs.audioDiagAec.textContent = boolLabel(applied.echoCancellation);\n  refs.audioDiagNs.textContent = boolLabel(applied.noiseSuppression);\n  refs.audioDiagAgc.textContent = boolLabel(applied.autoGainControl);\n  refs.audioDiagVi.textContent =\n    applied.voiceIsolation === undefined\n      ? \"Unsupported\"\n      : applied.voiceIsolation\n        ? \"On\"\n        : \"Off\";\n  refs.audioDiagSr.textContent =\n    applied.sampleRate !== undefined ? `${applied.sampleRate} Hz` : \"—\";\n}\n\nfunction 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package/package.json

@@ -0,0 +1,67 @@
+{
+  "name": "@oshara/voice-sdk",
+  "version": "0.1.0",
+  "description": "Headless + prebuilt SDK for embedding the Oshara voice agent: add an API key (or agent slug) and everything initializes like the widget.",
+  "type": "module",
+  "license": "UNLICENSED",
+  "publishConfig": {
+    "access": "public"
+  },
+  "sideEffects": [
+    "./dist/styles.css",
+    "**/*.css"
+  ],
+  "main": "./dist/index.cjs",
+  "module": "./dist/index.js",
+  "types": "./dist/core/index.d.ts",
+  "exports": {
+    ".": {
+      "types": "./dist/core/index.d.ts",
+      "import": "./dist/index.js",
+      "require": "./dist/index.cjs"
+    },
+    "./ui": {
+      "types": "./dist/ui/index.d.ts",
+      "import": "./dist/ui.js",
+      "require": "./dist/ui.cjs"
+    },
+    "./react": {
+      "types": "./dist/react/index.d.ts",
+      "import": "./dist/react.js",
+      "require": "./dist/react.cjs"
+    },
+    "./styles.css": "./dist/styles.css",
+    "./package.json": "./package.json"
+  },
+  "files": [
+    "dist",
+    "src"
+  ],
+  "scripts": {
+    "build": "vite build",
+    "typecheck": "tsc --noEmit",
+    "dev": "vite build --watch"
+  },
+  "dependencies": {
+    "@livekit/krisp-noise-filter": "^0.4.3",
+    "livekit-client": "^2.5.7"
+  },
+  "peerDependencies": {
+    "react": ">=17",
+    "react-dom": ">=17"
+  },
+  "peerDependenciesMeta": {
+    "react": {
+      "optional": true
+    },
+    "react-dom": {
+      "optional": true
+    }
+  },
+  "devDependencies": {
+    "@types/react": "^18.3.3",
+    "typescript": "^5.5.4",
+    "vite": "^5.4.8",
+    "vite-plugin-dts": "^4.2.1"
+  }
+}

package/src/core/analytics.ts

@@ -0,0 +1,111 @@
+// Lightweight widget engagement analytics.
+//
+// Fires two fire-and-forget events to the org backend so a tenant can see, per
+// agent, how many people saw the chat bubble (`widget_loaded`) versus opened it
+// (`bubble_clicked`). A persistent visitor id (localStorage) lets the backend
+// tell unique visitors apart from repeat page loads. Nothing here ever throws
+// or blocks widget boot — analytics must never break the widget.
+
+const VISITOR_KEY = "voiceAgent.visitor";
+
+type WidgetEventType = "widget_loaded" | "bubble_clicked";
+
+// Each event type is reported at most once per page load. This lives at module
+// scope so it survives a widget remount (e.g. SPA re-init) within the same
+// page, but resets on a real navigation/refresh — so opening and closing the
+// panel several times counts as one `bubble_clicked`, while a refresh yields a
+// fresh `widget_loaded` + `bubble_clicked`.
+const sentThisLoad = new Set<WidgetEventType>();
+
+interface TrackConfig {
+  apiUrl: string;
+  agentSlug: string;
+  /** Secret key sent as `x-api-key` (server/trusted mode). */
+  apiKey?: string;
+  /** Custom fetch (Node <18 / testing). Defaults to globalThis.fetch. */
+  fetch?: typeof fetch;
+  /** When true, suppress all event reporting. */
+  disabled?: boolean;
+}
+
+/**
+ * Return a stable per-browser id, generating and persisting one on first use.
+ * Falls back to an ephemeral id if localStorage is unavailable (private mode,
+ * blocked storage) so callers always get a usable value.
+ */
+export function getVisitorId(): string {
+  try {
+    const existing = localStorage.getItem(VISITOR_KEY);
+    if (existing) return existing;
+    const id = newId();
+    localStorage.setItem(VISITOR_KEY, id);
+    return id;
+  } catch {
+    return newId();
+  }
+}
+
+function newId(): string {
+  try {
+    if (typeof crypto !== "undefined" && crypto.randomUUID) {
+      return crypto.randomUUID();
+    }
+  } catch {
+    // fall through to the manual id below
+  }
+  return `v-${Date.now().toString(36)}-${Math.random().toString(36).slice(2, 10)}`;
+}
+
+/**
+ * Report a widget engagement event. Best-effort and fire-and-forget.
+ *
+ * Uses `fetch` with `keepalive: true` and `Content-Type: application/json` —
+ * the same cross-origin transport the session and form-submit POSTs already
+ * use successfully (see fetchSession in widget.ts). We deliberately do NOT use
+ * navigator.sendBeacon: it returns true the moment it *queues* the request
+ * (so callers can't tell it failed), and a cross-origin beacon with a JSON
+ * content type needs a CORS preflight that can be silently dropped — events
+ * would vanish. Errors are swallowed so analytics never breaks the widget.
+ */
+export function trackWidgetEvent(
+  cfg: TrackConfig,
+  eventType: WidgetEventType,
+  metadata: Record<string, unknown> = {},
+): void {
+  if (!cfg.agentSlug || cfg.disabled) return;
+
+  // Distinct per page load: skip if this event type already fired this load.
+  if (sentThisLoad.has(eventType)) return;
+  sentThisLoad.add(eventType);
+
+  const url = `${cfg.apiUrl}/api/agents/${encodeURIComponent(
+    cfg.agentSlug,
+  )}/events/`;
+  const payload = JSON.stringify({
+    event_type: eventType,
+    visitor_id: getVisitorId(),
+    origin_url:
+      (typeof window !== "undefined" && window.location?.href) || "",
+    metadata,
+  });
+
+  const headers: Record<string, string> = { "Content-Type": "application/json" };
+  if (cfg.apiKey?.trim()) headers["x-api-key"] = cfg.apiKey.trim();
+  const doFetch =
+    cfg.fetch ??
+    (typeof globalThis.fetch === "function"
+      ? globalThis.fetch.bind(globalThis)
+      : null);
+  if (!doFetch) return;
+
+  try {
+    void doFetch(url, {
+      method: "POST",
+      headers,
+      body: payload,
+      keepalive: true,
+    }).catch(() => {});
+  } catch {
+    // analytics is best-effort; never surface errors to the widget
+  }
+}