@oshara/voice-sdk 0.1.0

package/README.md

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+# @oshara/voice-sdk
+
+Embed the Oshara voice agent in any web app. Add your **agent slug** (and optionally an API key) and everything initializes exactly like the widget: appearance is fetched, the voice call connects, and agent‑triggered **forms** surface automatically.
+
+Three ways to use it, one package:
+
+| Goal | Import | What you get |
+|------|--------|--------------|
+| **Custom UI** | `@oshara/voice-sdk` | Headless client — events + methods, zero DOM |
+| **Prebuilt UI** | `@oshara/voice-sdk/ui` | `mountVoiceUI(client)` — the full widget UI |
+| **React** | `@oshara/voice-sdk/react` | `useVoiceAgent()` hook + `<VoiceWidget>` |
+| **Script tag** | `widget.js` | The drop‑in embeddable widget (built on this SDK) |
+
+---
+
+## Install
+
+```bash
+npm install @oshara/voice-sdk livekit-client
+```
+
+`livekit-client` and `@livekit/krisp-noise-filter` are runtime dependencies; in most apps your bundler dedupes a single copy. `react`/`react-dom` are optional peers, only needed for the `/react` entry.
+
+---
+
+## Quickstart
+
+### 1. Prebuilt UI (5 lines)
+
+```ts
+import { createVoiceAgent } from "@oshara/voice-sdk";
+import { mountVoiceUI } from "@oshara/voice-sdk/ui";
+
+const client = createVoiceAgent({ agentSlug: "support-bot" });
+await client.init();                 // fetch appearance
+mountVoiceUI(client);                // FAB + panel + call/form screens
+```
+
+### 2. Script tag (no build step)
+
+```html
+<script
+  src="https://cdn.oshara.ai/widget.js"
+  data-agent="support-bot"
+  data-api-url="https://api.oshara.ai"></script>
+```
+
+### 3. Headless (bring your own UI)
+
+```ts
+import { createVoiceAgent } from "@oshara/voice-sdk";
+
+const client = createVoiceAgent({ agentSlug: "support-bot" });
+client.on("state", ({ orb }) => render(orb));
+client.on("transcript", ({ role, text, isFinal }) => appendBubble(role, text, isFinal));
+client.on("form:show", ({ definition }) => renderMyForm(definition));
+
+await client.init();
+startButton.onclick = () => client.start();
+```
+
+### 4. React
+
+```tsx
+import { useVoiceAgent } from "@oshara/voice-sdk/react";
+
+function CallButton() {
+  const { ready, connected, orb, transcript, start, end } = useVoiceAgent({
+    agentSlug: "support-bot",
+  });
+  return (
+    <button disabled={!ready} onClick={connected ? end : start}>
+      {connected ? `End (${orb})` : "Talk to us"}
+    </button>
+  );
+}
+```
+
+Or drop in the prebuilt UI: `<VoiceWidget config={{ agentSlug: "support-bot" }} />`.
+
+---
+
+## Authentication
+
+Two modes (see [docs/authentication.md](docs/authentication.md)):
+
+- **Public browser embed (default, recommended):** pass only `agentSlug`. The backend authorizes by matching the request origin against the agent's allow‑list — exactly how the widget works. No key in your bundle.
+- **Server / trusted mode:** pass `apiKey: "sk_…"`, sent as `x-api-key`, bypassing origin gating. Intended for Node / server‑side usage. **A secret key in browser JS is world‑readable** — the SDK logs a warning if you do this.
+
+```ts
+// Browser (public)
+createVoiceAgent({ agentSlug: "support-bot" });
+
+// Node / server
+createVoiceAgent({ agentSlug: "support-bot", apiKey: process.env.OSHARA_KEY, fetch });
+```
+
+---
+
+## Configuration
+
+`createVoiceAgent(config)` accepts a complete superset of the widget's knobs — a bare `{ agentSlug }` initializes identically to the widget (same noise filtering, audio defaults, DeepFilter URLs).
+
+```ts
+interface VoiceAgentConfig {
+  agentSlug: string;                 // required
+  apiUrl?: string;                   // default "https://api.oshara.ai"
+  apiKey?: string;                   // sk_… → x-api-key (server/trusted)
+  appearanceUrl?: string;            // override appearance endpoint
+  language?: string;                 // default "en"
+  fetchAppearanceOnInit?: boolean;   // default true
+  disableAnalytics?: boolean;        // default false
+  fetch?: typeof fetch;              // inject for Node <18
+
+  deepFilter?: { cdnUrl?; wasmUrl?; onnxUrl?; moduleUrl? };
+
+  // Seed audio prefs (merged over defaults + stored prefs). Same fields/defaults
+  // as the widget: noiseFilter "deepfilter", deepFilterStrength 40,
+  // voiceIsolation on, autoGainControl off, outputVolume 85, headphonesMode on…
+  audio?: Partial<AudioPrefs>;
+  persistAudioPrefs?: boolean;       // default true (localStorage)
+}
+```
+
+UI‑only options (`openChat`, `inline`, `closeButtonHide`) live on `mountVoiceUI`, not here.
+
+---
+
+## Client API
+
+```ts
+const client = createVoiceAgent(config);
+
+await client.init();                       // fetch appearance → { appearance }
+await client.start();                      // connect a call
+await client.end();                        // hang up
+await client.toggleMute();
+client.isActive(); client.sessionId();
+await client.sendText("hello");            // typed message to the agent
+await client.updateAudioSettings({ noiseFilter: "krisp" });
+client.getAudioState(); await client.getAudioStats();
+await client.enumerateAudioDevices(); client.getAudioCapabilities();
+
+// forms
+client.getActiveForm();
+client.updateFormValues({ email: "a@b.com" });   // push on-screen edits
+client.stepForm("next"); client.submitForm(); client.closeForm();
+
+client.getAppearance(); client.setLanguage("ne");
+client.on(event, handler);  client.off(event, handler);
+client.destroy();
+```
+
+### Events
+
+`client.on(name, payload => …)`. Full reference in [docs/events.md](docs/events.md). Highlights:
+
+| Event | Payload | Use |
+|-------|---------|-----|
+| `state` | `{ orb, statusLabel }` | Drive the orb / indicator |
+| `call:status` | `{ status }` | Status line text |
+| `connection` | `{ phase }` | connecting → connected → disconnected/failed |
+| `transcript` | `{ role, segmentId, text, isFinal }` | Live transcript |
+| `mute` | `{ muted }` | Mute button state |
+| `audio` | `AudioStateSnapshot` | Audio settings drawer |
+| `form:show` | `{ definition, draft, stepIndex, inCall }` | Render an agent‑triggered form |
+| `form:update` / `form:validation` / `form:submitted` / `form:error` / `form:close` | — | Form lifecycle |
+| `agent:handoff` | `{ agentName }` | Mid‑call agent swap |
+| `error` | `{ scope, error }` | Non‑fatal errors |
+
+---
+
+## Building a custom UI
+
+See [docs/custom-ui.md](docs/custom-ui.md) and [examples/headless-vanilla](examples/headless-vanilla). The contract:
+
+1. Subscribe to `state` / `transcript` / `connection` and render them.
+2. On `form:show`, render the `FormDefinition`'s fields.
+3. Call `client.updateFormValues(values)` on every keystroke (this replaces the prebuilt UI's DOM reads), then `client.submitForm()`.
+
+The core owns the form `values` model and the agent round‑trip (validation, `form_submit_failed`, confirmation). You only render.
+
+---
+
+## Docs
+
+- [Authentication & API keys](docs/authentication.md)
+- [Events & types reference](docs/events.md)
+- [Building a custom UI](docs/custom-ui.md)
+- [Forms](docs/forms.md)
+- [React](docs/react.md)
+
+## Examples
+
+- [examples/script-tag.html](examples/script-tag.html)
+- [examples/headless-vanilla](examples/headless-vanilla)
+- [examples/prebuilt](examples/prebuilt)
+- [examples/react](examples/react)

package/dist/appearance-CNWT8x1G.cjs

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n.show_audio_settings=="boolean"?n.show_audio_settings:a.show_audio_settings}}function Z(t){const n=$(t),o=new Map;for(const e of k)o.set(e.id,e);for(const e of n)o.set(e.id,e);return Array.from(o.values())}function K(t){if(!Array.isArray(t))return a.languages;const n=new Set,o=[];for(const e of t){if(!v(e))continue;const i=u(e.code);if(!i||n.has(i))continue;const r=u(e.label)??i.toUpperCase(),s=u(e.native_label)??r;n.add(i),o.push({code:i,label:r,native_label:s})}return o.length?o:a.languages}async function ee(t){var i;const n=t.appearanceUrl||`${t.apiUrl.replace(/\/$/,"")}/api/agents/${encodeURIComponent(t.slug)}/appearance/`,o={Accept:"application/json"};(i=t.apiKey)!=null&&i.trim()&&(o["x-api-key"]=t.apiKey.trim());const e=t.fetch??(typeof globalThis.fetch=="function"?globalThis.fetch.bind(globalThis):null);if(!e)return console.warn("[voice-agent] no fetch available; using default appearance"),a;console.info("[voice-agent] fetching appearance from",n);try{const r=await e(n,{method:"GET",headers:o});if(!r.ok)return console.warn(`[voice-agent] appearance fetch returned ${r.status}; using defaults`),a;const s=await r.json();console.info("[voice-agent] appearance response",s);const f=te(s),d=S(f);return console.info("[voice-agent] applied appearance",d),d}catch(r){return console.warn("[voice-agent] appearance fetch failed; using defaults:",r),a}}function te(t){if(!v(t))return null;const n=t,o=[n.data,n.appearance,n.widget_appearance,n];for(const e of o)if(v(e))return e;return null}function v(t){return t!==null&&typeof t=="object"&&!Array.isArray(t)}function F(t){return v(t)?t:{}}function u(t){if(typeof t!="string")return;const n=t.trim();return n||void 0}function p(t,n){return typeof t=="string"?t:n}function ne(t){return typeof t=="number"&&Number.isFinite(t)&&t>0?t:void 0}function oe(t){if(typeof t=="number"&&Number.isFinite(t)&&t>=0)return t;if(typeof t=="string"){const n=t.trim();if(!n)return;const o=Number(n);if(Number.isFinite(o)&&o>=0)return o}}function w(t){const n=ne(t);if(n!==void 0)return n;if(typeof t!="string")return;const o=t.trim().match(/^(\d+(?:\.\d+)?)px$/i);if(!o)return;const e=Number(o[1]);return Number.isFinite(e)&&e>0?e:void 0}function re(t,n){return typeof n=="string"&&t.includes(n)?n:void 0}exports.DEFAULT_APPEARANCE=a;exports.DEFAULT_FORM_DEFINITIONS=k;exports.buildFieldSchema=C;exports.buildSubmissionText=W;exports.collectInputFields=x;exports.extractFormDraft=U;exports.fetchAppearance=ee;exports.fieldsForStep=L;exports.handleFormAction=D;exports.initialFormValues=Y;exports.matchForm=R;exports.mergeAppearance=S;exports.mergeFormDraft=B;exports.normalizeFormDefinitions=$;exports.submitForm=V;exports.totalSteps=j;exports.validateFields=M;
+//# sourceMappingURL=appearance-CNWT8x1G.cjs.map

package/dist/appearance-CNWT8x1G.cjs.map

@@ -0,0 +1 @@
+{"version":3,"file":"appearance-CNWT8x1G.cjs","sources":["../src/core/forms.ts","../src/core/appearance.ts"],"sourcesContent":["/**\n * Agent-driven form support for the chat widget.\n *\n * The voice agent can prompt the visitor to fill a structured form (book a\n * demo, table reservation, lead capture, etc.) by publishing a LiveKit data\n * message. The widget listens on `RoomEvent.DataReceived`, matches the message\n * against a registered form definition, prefills any draft fields, and opens\n * a review screen so the user can confirm and submit.\n *\n * Form definitions are generic — `book-demo` ships as the default, but\n * additional forms (reservation, support ticket, lead capture, etc.) can be\n * added either by extending DEFAULT_FORM_DEFINITIONS below or by sending them\n * from the backend through the appearance config (`appearance.forms`).\n *\n * ---------------------------------------------------------------------------\n * Agent → widget protocol (LiveKit data message payload, UTF-8 JSON):\n *\n *   1. Topic-based match (preferred):\n *        topic: \"form.book-demo\" | \"book-demo.form\" | \"book-demo.review\"\n *        payload: { ...draft fields }\n *\n *   2. Form-id field:\n *        payload: { form_id: \"reservation\", ...draft fields }\n *\n *   3. Event-type field (back-compat with the help-desk-call payload shape):\n *        payload: { type: \"book_demo_form\", form: { ...draft fields } }\n *\n * Draft fields can live at the payload root or nested under `form`/`payload`/\n * `data`/`fields`/`values` — extractFormDraft() looks in all of them.\n */\n\nexport type FormFieldType =\n  | \"text\"\n  | \"email\"\n  | \"tel\"\n  | \"textarea\"\n  | \"select\"\n  | \"number\"\n  | \"date\"\n  | \"time\"\n  | \"checkbox\"\n  | \"radio\"\n  | \"display\";\n\n/** Option for select/radio/checkbox-group. A plain string is shorthand for { value, label }. */\nexport type FormFieldOption = string | { value: string; label?: string };\n\nexport interface FormFieldDef {\n  /** Field key — sent in the POST body and matched against incoming drafts.\n   *  Not required for `display` blocks (which render no input). */\n  name?: string;\n  label: string;\n  type: FormFieldType;\n  placeholder?: string;\n  required?: boolean;\n  /** Options for select/radio/checkbox-group. */\n  options?: FormFieldOption[];\n  /** Row count for `type: \"textarea\"`. */\n  rows?: number;\n  /** Optional default applied when the form is opened with no draft value. */\n  default_value?: string;\n  /** Helper text rendered beneath the input (or as the body of a `display` block). */\n  help_text?: string;\n  /** Optional regex (string form) to validate text-like fields on submit. */\n  pattern?: string;\n  /** Min/max for `type: \"number\"` (or min/max length for text — not enforced in v1). */\n  min?: number;\n  max?: number;\n  /** Layout width when the form's `field_layout: \"grid\"`. \"full\" (default) or \"half\". */\n  width?: \"full\" | \"half\";\n}\n\nexport interface FormStep {\n  id: string;\n  title?: string;\n  subtitle?: string;\n  fields: FormFieldDef[];\n  next_label?: string;\n  back_label?: string;\n}\n\nexport interface FormLayout {\n  field_layout?: \"stack\" | \"grid\";\n  density?: \"comfortable\" | \"compact\";\n  label_position?: \"top\" | \"inline\";\n}\n\nexport interface FormDefinition {\n  /** Stable identifier — used to match topics, event types, and form_id. */\n  id: string;\n  title: string;\n  subtitle?: string;\n  /** Single-page fields. Ignored when `steps` is set. */\n  fields: FormFieldDef[];\n  /** When set, the form renders as a stepper wizard. */\n  steps?: FormStep[];\n  /** Form-level layout knobs. */\n  layout?: FormLayout;\n  /** When true, the auto-derived agent tool is skipped (form is hidden from the LLM). */\n  disabled?: boolean;\n  /**\n   * Where to POST the form on submit. Absolute URL (starts with http) is\n   * used as-is; otherwise treated as a path joined onto BootConfig.apiUrl.\n   * When null, the platform stores the response in managed storage.\n   */\n  submit_url: string | null;\n  submit_method?: \"POST\" | \"PUT\" | \"PATCH\";\n  submit_label?: string;\n  success_message?: string;\n  /** Extra LiveKit topics to match against (in addition to the id-based ones). */\n  topics?: string[];\n  /** Extra event-type aliases to match (e.g. legacy \"book_demo_form\"). */\n  event_types?: string[];\n  /**\n   * LiveKit topic used when echoing the confirmation back to the agent.\n   * Defaults to \"voice.user_text\".\n   */\n  confirmation_topic?: string;\n  /**\n   * `type` field on the confirmation payload sent back to the agent.\n   * Defaults to `<id>_submitted`.\n   */\n  confirmation_type?: string;\n}\n\nexport interface FormSession {\n  definition: FormDefinition;\n  values: Record<string, string>;\n}\n\n/**\n * Minimal surface a form controller must expose so the agent can drive it\n * via data-channel messages (step / submit / close). The widget's\n * `createFormController` returns an object that satisfies this shape; we\n * keep the type narrow so the dispatcher below can't accidentally reach\n * into internals.\n */\nexport interface FormActionTarget {\n  current: () => string | null;\n  step: (direction: \"next\" | \"back\" | number) => void;\n  submit: () => void;\n  close: () => void;\n}\n\n/**\n * Snapshot of the open form that the widget publishes back to the agent on\n * every meaningful change (field edit, step move, open, close). Lives on\n * the `form.state` LiveKit topic.\n */\n/** Compact field descriptor sent to the agent so it can build accurate,\n *  enum-constrained voice-fill tools for forms that aren't defined in the\n *  session token (appearance.forms). Mirrors the subset of FormFieldDef the\n *  agent's _field_to_json_schema needs. */\nexport interface FormFieldSchema {\n  name: string;\n  label: string;\n  type: FormFieldType;\n  required: boolean;\n  /** Zero-based step this field lives on (0 for single-page forms). Lets the\n   *  agent guide the visitor through a stepper one step at a time. */\n  step: number;\n  options?: { value: string; label: string }[];\n  /** Validation rules mirrored so the agent can reject malformed input in its\n   *  submit guard — before claiming success — exactly like the widget does. */\n  pattern?: string;\n  min?: number;\n  max?: number;\n}\n\nexport interface FormStateSnapshot {\n  type: \"form_state\";\n  form_id: string;\n  is_open: boolean;\n  step_index: number;\n  total_steps: number;\n  values: Record<string, string>;\n  /** Schema of the form's input fields, so the agent can register\n   *  enum-aware render tools even without appearance.forms in the token. */\n  fields: FormFieldSchema[];\n}\n\n/** Build the compact field schema the agent needs to construct voice-fill\n *  tools (enum values for select/radio/checkbox, types for the rest) and to\n *  guide the visitor through a multi-step form one step at a time. */\nexport function buildFieldSchema(\n  definition: FormDefinition,\n): FormFieldSchema[] {\n  const toSchema = (f: FormFieldDef, step: number): FormFieldSchema => {\n    const entry: FormFieldSchema = {\n      name: f.name!,\n      label: f.label,\n      type: f.type,\n      required: Boolean(f.required),\n      step,\n    };\n    if (f.options?.length) {\n      entry.options = f.options.map((opt) =>\n        typeof opt === \"string\"\n          ? { value: opt, label: opt }\n          : { value: opt.value, label: opt.label ?? opt.value },\n      );\n    }\n    if (f.pattern) entry.pattern = f.pattern;\n    if (f.min !== undefined) entry.min = f.min;\n    if (f.max !== undefined) entry.max = f.max;\n    return entry;\n  };\n\n  if (definition.steps?.length) {\n    const out: FormFieldSchema[] = [];\n    definition.steps.forEach((s, idx) => {\n      for (const f of s.fields) {\n        if (f.type !== \"display\" && f.name) out.push(toSchema(f, idx));\n      }\n    });\n    return out;\n  }\n  return collectInputFields(definition).map((f) => toSchema(f, 0));\n}\n\n/**\n * Topic pattern the agent uses to drive form actions: `form.{id}.action`.\n * Payload carries `{type: \"form_step\"|\"form_submit\"|\"form_close\", form_id,\n * direction?, step_index?}`.\n *\n * Returns true if the message was a form-action and was dispatched (so the\n * caller can short-circuit further matching), false otherwise.\n */\nexport function handleFormAction(\n  topic: string | undefined,\n  value: unknown,\n  target: FormActionTarget,\n): boolean {\n  if (!topic) return false;\n  const normalized = topic.trim().toLowerCase();\n  // Expect \"form.<id>.action\".\n  if (!normalized.startsWith(\"form.\") || !normalized.endsWith(\".action\")) {\n    return false;\n  }\n  const formId = normalized.slice(\"form.\".length, -\".action\".length);\n  if (!formId) return false;\n  if (!value || typeof value !== \"object\") return false;\n  const payload = value as Record<string, unknown>;\n\n  // Guard: action must target the currently-open form. We don't want a\n  // stale event from a prior form to drive whatever the user opened next.\n  const openId = target.current();\n  if (!openId || openId.trim().toLowerCase() !== formId) return false;\n\n  // Match by payload.form_id when present (belt + suspenders).\n  const payloadFormId = stringField(payload.form_id);\n  if (payloadFormId && payloadFormId.trim().toLowerCase() !== formId) {\n    return false;\n  }\n\n  const eventType = (\n    stringField(payload.type) ?? stringField(payload.event) ?? \"\"\n  )\n    .trim()\n    .toLowerCase();\n\n  if (eventType === \"form_step\") {\n    const direction = stringField(payload.direction)?.trim().toLowerCase();\n    if (direction === \"next\" || direction === \"back\") {\n      target.step(direction);\n      return true;\n    }\n    const stepIndex = payload.step_index;\n    if (typeof stepIndex === \"number\" && Number.isFinite(stepIndex)) {\n      target.step(stepIndex);\n      return true;\n    }\n    // Malformed step event — swallow so it doesn't fall through to the\n    // generic form matcher and accidentally re-render.\n    return true;\n  }\n\n  if (eventType === \"form_submit\") {\n    target.submit();\n    return true;\n  }\n\n  if (eventType === \"form_close\") {\n    target.close();\n    return true;\n  }\n\n  return false;\n}\n\n/** Flatten a form to its full field list — single-page or stepper. Excludes display blocks. */\nexport function collectInputFields(definition: FormDefinition): FormFieldDef[] {\n  const all = definition.steps?.length\n    ? definition.steps.flatMap((s) => s.fields)\n    : definition.fields;\n  return all.filter((f) => f.type !== \"display\" && Boolean(f.name));\n}\n\n/** Fields for a specific step (or the whole form when no stepper). */\nexport function fieldsForStep(\n  definition: FormDefinition,\n  stepIndex: number,\n): FormFieldDef[] {\n  if (definition.steps?.length) {\n    const step = definition.steps[Math.max(0, Math.min(stepIndex, definition.steps.length - 1))];\n    return step?.fields ?? [];\n  }\n  return definition.fields;\n}\n\nexport function totalSteps(definition: FormDefinition): number {\n  return definition.steps?.length || 1;\n}\n\n/** A single field that failed local validation. */\nexport interface FieldValidationError {\n  name: string;\n  label: string;\n  message: string;\n}\n\n// Loose, intentionally permissive formats — the goal is to catch obvious\n// typos before submit, not to reject every unusual-but-valid value.\nconst EMAIL_RE = /^[^\\s@]+@[^\\s@]+\\.[^\\s@]+$/;\nconst TEL_ALLOWED_RE = /^[+()\\-.\\s\\d]+$/;\n\n/**\n * Validate the given values against their field definitions, returning one\n * error per offending field. Runs entirely in the browser so obvious mistakes\n * (missing required fields, malformed email/phone, out-of-range numbers, custom\n * pattern mismatches) are caught before anything is sent to the server/agent.\n *\n * Format checks are skipped for empty optional fields — only `required` flags\n * empties. `display` blocks and unnamed fields are ignored.\n */\nexport function validateFields(\n  fields: FormFieldDef[],\n  values: Record<string, string>,\n): FieldValidationError[] {\n  const errors: FieldValidationError[] = [];\n  for (const field of fields) {\n    if (field.type === \"display\" || !field.name) continue;\n    const raw = values[field.name];\n    const value = (raw ?? \"\").trim();\n\n    if (!value) {\n      if (field.required) {\n        errors.push({ name: field.name, label: field.label, message: `${field.label} is required.` });\n      }\n      // Nothing more to validate on an empty optional field.\n      continue;\n    }\n\n    if (field.type === \"email\" && !EMAIL_RE.test(value)) {\n      errors.push({ name: field.name, label: field.label, message: \"Enter a valid email address.\" });\n      continue;\n    }\n\n    if (field.type === \"tel\") {\n      const digits = value.replace(/\\D/g, \"\");\n      if (!TEL_ALLOWED_RE.test(value) || digits.length < 7) {\n        errors.push({ name: field.name, label: field.label, message: \"Enter a valid phone number.\" });\n        continue;\n      }\n    }\n\n    if (field.type === \"number\") {\n      const num = Number(value);\n      if (!Number.isFinite(num)) {\n        errors.push({ name: field.name, label: field.label, message: \"Enter a valid number.\" });\n        continue;\n      }\n      if (field.min !== undefined && num < field.min) {\n        errors.push({ name: field.name, label: field.label, message: `Must be at least ${field.min}.` });\n        continue;\n      }\n      if (field.max !== undefined && num > field.max) {\n        errors.push({ name: field.name, label: field.label, message: `Must be at most ${field.max}.` });\n        continue;\n      }\n    }\n\n    if (field.pattern) {\n      try {\n        if (!new RegExp(field.pattern).test(value)) {\n          errors.push({ name: field.name, label: field.label, message: `Please enter a valid ${field.label.toLowerCase()}.` });\n          continue;\n        }\n      } catch {\n        // A malformed pattern in the form config must never break submission.\n      }\n    }\n  }\n  return errors;\n}\n\nconst BOOK_DEMO_INTEREST_OPTIONS = [\n  \"Enterprise Voice Platform (OVIP)\",\n  \"Fine-Tuning Automation (OFTA)\",\n  \"Consumer / Kids Products\",\n  \"Investor Relations\",\n  \"Partnership / Integration\",\n];\n\nexport const DEFAULT_FORM_DEFINITIONS: FormDefinition[] = [\n  {\n    id: \"book-demo\",\n    title: \"Book a demo\",\n    subtitle:\n      \"The voice agent filled this from the call. Review and edit before sending.\",\n    submit_url: \"/api/book-demo/\",\n    submit_label: \"Confirm & send\",\n    success_message:\n      \"Thanks! Your demo request has been sent. We'll get back to you soon.\",\n    topics: [\"book-demo.form\", \"book-demo.review\", \"form.book-demo\"],\n    event_types: [\"book_demo_form\", \"book-demo-form\"],\n    // Match the webapp's help-desk-call echo so the agent sees the same\n    // event type from either surface. Default would have been\n    // \"book-demo_submitted\" (hyphen).\n    confirmation_type: \"book_demo_submitted\",\n    fields: [\n      { name: \"name\", label: \"Full name\", type: \"text\", required: true, placeholder: \"Your full name\" },\n      { name: \"organization\", label: \"Organization\", type: \"text\", required: true, placeholder: \"Your company or organization\" },\n      { name: \"email\", label: \"Email\", type: \"email\", required: true, placeholder: \"you@organization.com\" },\n      {\n        name: \"interested_in\",\n        label: \"I'm interested in...\",\n        type: \"select\",\n        required: true,\n        options: BOOK_DEMO_INTEREST_OPTIONS,\n        default_value: BOOK_DEMO_INTEREST_OPTIONS[0],\n      },\n      {\n        name: \"description\",\n        label: \"Why do you want to book a demo?\",\n        type: \"textarea\",\n        required: true,\n        rows: 4,\n        placeholder: \"Describe your use case, goals, or questions...\",\n      },\n    ],\n  },\n  {\n    id: \"reservation\",\n    title: \"Make a reservation\",\n    subtitle:\n      \"The voice agent filled this from the call. Review and edit before sending.\",\n    submit_url: \"/api/reservations/\",\n    submit_label: \"Confirm reservation\",\n    success_message: \"Reservation confirmed. We'll send a confirmation email shortly.\",\n    topics: [\"reservation.form\", \"form.reservation\"],\n    event_types: [\"reservation_form\", \"reservation-form\"],\n    fields: [\n      { name: \"name\", label: \"Name\", type: \"text\", required: true, placeholder: \"Your name\" },\n      { name: \"email\", label: \"Email\", type: \"email\", required: true, placeholder: \"you@example.com\" },\n      { name: \"phone\", label: \"Phone\", type: \"tel\", placeholder: \"+977 98XXXXXXXX\" },\n      { name: \"party_size\", label: \"Party size\", type: \"text\", required: true, placeholder: \"e.g. 4\" },\n      { name: \"date\", label: \"Date\", type: \"text\", required: true, placeholder: \"YYYY-MM-DD\" },\n      { name: \"time\", label: \"Time\", type: \"text\", required: true, placeholder: \"HH:MM\" },\n      { name: \"notes\", label: \"Notes\", type: \"textarea\", rows: 3, placeholder: \"Allergies, occasion, seating preference…\" },\n    ],\n  },\n];\n\n/**\n * Try to identify which form definition an incoming LiveKit data message is\n * asking the widget to open. Returns null if no definition matches.\n */\nexport function matchForm(\n  topic: string | undefined,\n  value: unknown,\n  forms: FormDefinition[],\n): FormDefinition | null {\n  if (!value || typeof value !== \"object\") return null;\n\n  const normalize = (s: string) => s.trim().toLowerCase();\n\n  if (topic) {\n    const t = normalize(topic);\n    for (const form of forms) {\n      if (form.topics?.some((entry) => normalize(entry) === t)) return form;\n      const id = normalize(form.id);\n      if (\n        t === `${id}.form` ||\n        t === `${id}.review` ||\n        t === `form.${id}` ||\n        t === id\n      ) {\n        return form;\n      }\n    }\n  }\n\n  const candidate = value as Record<string, unknown>;\n\n  const explicitId = stringField(candidate.form_id) ?? stringField(candidate.formId);\n  if (explicitId) {\n    const id = normalize(explicitId);\n    const match = forms.find((f) => normalize(f.id) === id);\n    if (match) return match;\n  }\n\n  const eventType = [candidate.type, candidate.event, candidate.kind, candidate.intent]\n    .map(stringField)\n    .find((v): v is string => Boolean(v))\n    ?.toLowerCase();\n\n  if (eventType) {\n    for (const form of forms) {\n      if (form.event_types?.some((entry) => normalize(entry) === eventType)) return form;\n      const id = normalize(form.id);\n      if (\n        eventType === id ||\n        eventType === `${id}_form` ||\n        eventType === `${id}-form` ||\n        eventType === `${id.replace(/-/g, \"_\")}_form`\n      ) {\n        return form;\n      }\n    }\n  }\n\n  return null;\n}\n\n/**\n * Pull a partial field/value draft out of an incoming data message. Looks at\n * the payload root and common nested keys (`form`, `payload`, `data`,\n * `fields`, `values`). Returns null when nothing matches the form's fields.\n */\nexport function extractFormDraft(\n  value: unknown,\n  definition: FormDefinition,\n): Record<string, string> | null {\n  if (!value || typeof value !== \"object\") return null;\n  const candidate = value as Record<string, unknown>;\n\n  const nested = [\"draft\", \"form\", \"payload\", \"data\", \"fields\", \"values\"]\n    .map((key) => candidate[key])\n    .find((entry) => entry && typeof entry === \"object\") as\n    | Record<string, unknown>\n    | undefined;\n\n  const draft: Record<string, string> = {};\n\n  for (const field of collectInputFields(definition)) {\n    if (!field.name) continue;\n    const raw =\n      stringField(nested?.[field.name]) ?? stringField(candidate[field.name]);\n    if (raw) draft[field.name] = raw;\n  }\n\n  return Object.keys(draft).length > 0 ? draft : null;\n}\n\nexport function initialFormValues(\n  definition: FormDefinition,\n): Record<string, string> {\n  const values: Record<string, string> = {};\n  for (const field of collectInputFields(definition)) {\n    if (!field.name) continue;\n    values[field.name] = field.default_value ?? \"\";\n  }\n  return values;\n}\n\nexport function mergeFormDraft(\n  current: Record<string, string>,\n  draft: Record<string, string> | null | undefined,\n): Record<string, string> {\n  if (!draft) return current;\n  const next = { ...current };\n  for (const [k, v] of Object.entries(draft)) {\n    if (typeof v === \"string\" && v.trim()) next[k] = v.trim();\n  }\n  return next;\n}\n\n/** Plain-text summary of a submission — echoed back to the agent on confirm. */\nexport function buildSubmissionText(\n  definition: FormDefinition,\n  values: Record<string, string>,\n): string {\n  const parts = collectInputFields(definition)\n    .map((f) => `${f.label.toLowerCase()}: ${(values[f.name!] ?? \"\").trim()}`)\n    .filter((entry) => !entry.endsWith(\": \"));\n  return `I have confirmed and submitted the \"${definition.title}\" form: ${parts.join(\"; \")}.`;\n}\n\nexport interface SubmitFormArgs {\n  definition: FormDefinition;\n  values: Record<string, string>;\n  apiUrl: string;\n  /** Agent slug — required when submit_url is null (managed storage path). */\n  slug: string;\n  /** Active session ID to link the form response to its billing session. */\n  sessionId?: string | null;\n  /** Secret key sent as `x-api-key` on the managed-storage POST. */\n  apiKey?: string;\n  /** Custom fetch (Node <18 / testing). Defaults to globalThis.fetch. */\n  fetch?: typeof fetch;\n}\n\n/** Collect all field definitions across steps and top-level fields. */\nfunction allFields(definition: FormDefinition): FormFieldDef[] {\n  if (definition.steps?.length) {\n    return definition.steps.flatMap((s) => s.fields);\n  }\n  return definition.fields;\n}\n\nexport async function submitForm({\n  definition,\n  values,\n  apiUrl,\n  slug,\n  sessionId,\n  apiKey,\n  fetch: fetchImpl,\n}: SubmitFormArgs): Promise<unknown> {\n  const base = apiUrl.replace(/\\/+$/, \"\");\n\n  let url: string;\n  let body: unknown;\n  let method: string;\n  let managed = false;\n\n  if (!definition.submit_url) {\n    // Managed storage path: POST to platform API with question+answer pairs.\n    managed = true;\n    url = `${base}/api/agents/${slug}/form-responses/`;\n    method = \"POST\";\n    const formData = allFields(definition)\n      .filter((f) => f.name && f.type !== \"display\")\n      .map((f) => ({\n        name: f.name!,\n        label: f.label,\n        value: values[f.name!] ?? \"\",\n      }));\n    body = {\n      form_id: definition.id,\n      form_data: formData,\n      ...(sessionId ? { session_id: sessionId } : {}),\n    };\n  } else {\n    // External submit_url path (existing behaviour).\n    url = /^https?:\\/\\//i.test(definition.submit_url)\n      ? definition.submit_url\n      : `${base}/${definition.submit_url.replace(/^\\/+/, \"\")}`;\n    method = definition.submit_method ?? \"POST\";\n    body = values;\n  }\n\n  const headers: Record<string, string> = { \"Content-Type\": \"application/json\" };\n  // Only attach the platform key on the managed-storage path; never leak it to\n  // a third-party submit_url.\n  if (managed && apiKey?.trim()) headers[\"x-api-key\"] = apiKey.trim();\n  const doFetch =\n    fetchImpl ??\n    (typeof globalThis.fetch === \"function\"\n      ? globalThis.fetch.bind(globalThis)\n      : (() => {\n          throw new Error(\"[voice-agent] No fetch available; pass config.fetch.\");\n        })());\n\n  const response = await doFetch(url, {\n    method,\n    headers,\n    body: JSON.stringify(body),\n  });\n\n  const data = await response.json().catch(() => null);\n\n  if (!response.ok) {\n    throw new Error(\n      data?.error ||\n        data?.detail ||\n        `We couldn't send your request right now (HTTP ${response.status}).`,\n    );\n  }\n\n  return data;\n}\n\n/**\n * Accept a partial `forms` array from the appearance config (or anywhere\n * else) and turn it into a clean array of FormDefinitions, dropping entries\n * that don't have an id + at least one field.\n */\nexport function normalizeFormDefinitions(value: unknown): FormDefinition[] {\n  if (!Array.isArray(value)) return [];\n  const out: FormDefinition[] = [];\n\n  for (const raw of value) {\n    if (!raw || typeof raw !== \"object\") continue;\n    const entry = raw as Record<string, unknown>;\n    const id = stringField(entry.id);\n    if (!id) continue;\n\n    const steps = normalizeSteps(entry.steps);\n    const fields = normalizeFields(entry.fields);\n    // A form must have either at least one step (with fields) or a fields array.\n    if (!steps.length && !fields.length) continue;\n\n    out.push({\n      id,\n      title: stringField(entry.title) ?? id,\n      subtitle: stringField(entry.subtitle),\n      fields,\n      steps: steps.length ? steps : undefined,\n      layout: normalizeLayout(entry.layout),\n      disabled: entry.disabled === true ? true : undefined,\n      submit_url: stringField(entry.submit_url) ?? null,\n      submit_method: enumField(\n        [\"POST\", \"PUT\", \"PATCH\"] as const,\n        entry.submit_method,\n      ),\n      submit_label: stringField(entry.submit_label),\n      success_message: stringField(entry.success_message),\n      topics: stringArray(entry.topics),\n      event_types: stringArray(entry.event_types),\n      confirmation_topic: stringField(entry.confirmation_topic),\n      confirmation_type: stringField(entry.confirmation_type),\n    });\n  }\n  return out;\n}\n\nfunction normalizeFields(value: unknown): FormFieldDef[] {\n  if (!Array.isArray(value)) return [];\n  const out: FormFieldDef[] = [];\n  for (const raw of value) {\n    if (!raw || typeof raw !== \"object\") continue;\n    const entry = raw as Record<string, unknown>;\n    const type =\n      enumField(\n        [\n          \"text\",\n          \"email\",\n          \"tel\",\n          \"textarea\",\n          \"select\",\n          \"number\",\n          \"date\",\n          \"time\",\n          \"checkbox\",\n          \"radio\",\n          \"display\",\n        ] as const,\n        entry.type,\n      ) ?? \"text\";\n    const name = stringField(entry.name);\n    // Inputs require a name; display blocks don't.\n    if (type !== \"display\" && !name) continue;\n\n    out.push({\n      name,\n      label: stringField(entry.label) ?? name ?? \"\",\n      type,\n      placeholder: stringField(entry.placeholder),\n      required: entry.required === true,\n      options: normalizeOptions(entry.options),\n      rows:\n        typeof entry.rows === \"number\" && Number.isFinite(entry.rows) && entry.rows > 0\n          ? entry.rows\n          : undefined,\n      default_value: stringField(entry.default_value),\n      help_text: stringField(entry.help_text),\n      pattern: stringField(entry.pattern),\n      min: finiteNumber(entry.min),\n      max: finiteNumber(entry.max),\n      width: enumField([\"full\", \"half\"] as const, entry.width),\n    });\n  }\n  return out;\n}\n\nfunction normalizeSteps(value: unknown): FormStep[] {\n  if (!Array.isArray(value)) return [];\n  const out: FormStep[] = [];\n  for (const [index, raw] of value.entries()) {\n    if (!raw || typeof raw !== \"object\") continue;\n    const entry = raw as Record<string, unknown>;\n    const fields = normalizeFields(entry.fields);\n    if (!fields.length) continue;\n    out.push({\n      id: stringField(entry.id) ?? `step-${index + 1}`,\n      title: stringField(entry.title),\n      subtitle: stringField(entry.subtitle),\n      fields,\n      next_label: stringField(entry.next_label),\n      back_label: stringField(entry.back_label),\n    });\n  }\n  return out;\n}\n\nfunction normalizeLayout(value: unknown): FormLayout | undefined {\n  if (!value || typeof value !== \"object\") return undefined;\n  const entry = value as Record<string, unknown>;\n  const layout: FormLayout = {};\n  const fieldLayout = enumField([\"stack\", \"grid\"] as const, entry.field_layout);\n  if (fieldLayout) layout.field_layout = fieldLayout;\n  const density = enumField([\"comfortable\", \"compact\"] as const, entry.density);\n  if (density) layout.density = density;\n  const labelPos = enumField([\"top\", \"inline\"] as const, entry.label_position);\n  if (labelPos) layout.label_position = labelPos;\n  return Object.keys(layout).length ? layout : undefined;\n}\n\nfunction normalizeOptions(value: unknown): FormFieldOption[] | undefined {\n  if (!Array.isArray(value)) return undefined;\n  const out: FormFieldOption[] = [];\n  for (const raw of value) {\n    if (typeof raw === \"string\") {\n      const trimmed = raw.trim();\n      if (trimmed) out.push(trimmed);\n      continue;\n    }\n    if (raw && typeof raw === \"object\") {\n      const entry = raw as Record<string, unknown>;\n      const v = stringField(entry.value);\n      if (!v) continue;\n      const label = stringField(entry.label);\n      out.push(label ? { value: v, label } : { value: v });\n    }\n  }\n  return out.length ? out : undefined;\n}\n\nfunction finiteNumber(value: unknown): number | undefined {\n  if (typeof value === \"number\" && Number.isFinite(value)) return value;\n  if (typeof value === \"string\") {\n    const parsed = Number(value.trim());\n    if (Number.isFinite(parsed)) return parsed;\n  }\n  return undefined;\n}\n\nfunction stringField(value: unknown): string | undefined {\n  if (typeof value !== \"string\") return undefined;\n  const trimmed = value.trim();\n  return trimmed ? trimmed : undefined;\n}\n\nfunction stringArray(value: unknown): string[] | undefined {\n  if (!Array.isArray(value)) return undefined;\n  const out = value\n    .map(stringField)\n    .filter((v): v is string => Boolean(v));\n  return out.length ? out : undefined;\n}\n\nfunction enumField<T extends string>(\n  allowed: readonly T[],\n  value: unknown,\n): T | undefined {\n  return typeof value === \"string\" && allowed.includes(value as T)\n    ? (value as T)\n    : undefined;\n}\n","import {\n  DEFAULT_FORM_DEFINITIONS,\n  FormDefinition,\n  normalizeFormDefinitions,\n} from \"./forms\";\n\n/**\n * Per-agent widget appearance configuration.\n *\n * The widget fetches this from `GET {apiUrl}/api/agents/{slug}/appearance/`\n * (override with `data-appearance-url`) on init, falling back to the defaults\n * below if the request fails or any field is missing.\n *\n * Every field is optional on the wire — partial responses are merged on top of\n * the defaults so the widget never breaks if the backend hasn't been updated.\n */\n\nexport type WidgetPosition =\n  | \"bottom-right\"\n  | \"bottom-left\"\n  | \"top-right\"\n  | \"top-left\";\n\nexport interface AppearanceTheme {\n  primary_color: string;\n  accent_color: string;\n  background_color: string;\n  text_color: string;\n  user_bubble_color: string;\n  user_bubble_text_color: string;\n  agent_bubble_color: string;\n  agent_bubble_text_color: string;\n}\n\nexport interface AppearanceDimensions {\n  fab_size: number;\n  panel_width: number;\n  panel_height: number;\n  border_radius: number;\n}\n\nexport interface AppearanceLayout {\n  position: WidgetPosition;\n  font_family: string;\n}\n\nexport interface AppearanceLabels {\n  idle: string;\n  connecting: string;\n  listening: string;\n  speaking: string;\n  /** Shown while the agent is processing (running STT→LLM→tool→TTS). The\n   *  backend may override this with a per-tool contextual label\n   *  (\"Searching the knowledge base…\") via voice.agent_status events. */\n  thinking: string;\n  muted: string;\n  call_ended: string;\n  transcript_placeholder: string;\n  language_label: string;\n}\n\nexport interface AppearanceLanguage {\n  /** BCP-47-ish short code sent to the backend (e.g. \"en\", \"ne\"). */\n  code: string;\n  /** English label, e.g. \"English\", \"Nepali\". */\n  label: string;\n  /** Native script label, e.g. \"English\", \"नेपाली\". Falls back to label. */\n  native_label: string;\n}\n\nexport interface AppearanceConfig {\n  name: string;\n  subtitle: string;\n  logo_url: string;\n  fab_label: string;\n  fab_sublabel: string;\n  start_button_text: string;\n  powered_by_text: string;\n  powered_by_url: string;\n  theme: AppearanceTheme;\n  dimensions: AppearanceDimensions;\n  layout: AppearanceLayout;\n  labels: AppearanceLabels;\n  languages: AppearanceLanguage[];\n  default_language: string;\n  /** Hard cap on a single voice call, in seconds. 0 = no limit. */\n  max_call_seconds: number;\n  /** URL to the terms & conditions / privacy policy page. When set, a\n   *  consent line is shown beneath the Start button stating that starting\n   *  the call accepts these terms. Empty disables the consent UI. */\n  terms_url: string;\n  /** Visible label for the terms link (default \"Terms & Conditions\"). */\n  terms_label: string;\n  /** Prefix shown before the terms link (default\n   *  \"By starting the call, you agree to our\"). */\n  consent_text: string;\n  /**\n   * Extra form definitions (book-a-demo, reservation, lead capture, …) the\n   * agent can open mid-call by publishing a LiveKit data message. Built-in\n   * defaults are always available; entries here override defaults by id.\n   * See `forms.ts` for the wire protocol.\n   */\n  forms: FormDefinition[];\n  /**\n   * Whether to expose the in-widget audio settings drawer (mic/speaker\n   * selection, NC/AEC/AGC toggles, headphone mode, mic-level meter,\n   * diagnostics row). Defaults to true. Set false to hide the gear icon\n   * entirely for a kiosk-style minimal UI.\n   */\n  show_audio_settings: boolean;\n}\n\nexport const DEFAULT_APPEARANCE: AppearanceConfig = {\n  name: \"Voice Assistant\",\n  subtitle: \"Tap below to start a voice conversation.\",\n  logo_url: \"\",\n  // Empty by default — only show FAB text when the backend explicitly\n  // configures fab_label/fab_sublabel. Otherwise the FAB is icon-only.\n  fab_label: \"\",\n  fab_sublabel: \"\",\n  start_button_text: \"Start Call\",\n  powered_by_text: \"Powered by Oshara.ai\",\n  powered_by_url: \"\",\n  theme: {\n    primary_color: \"#6366F1\",\n    accent_color: \"#22D3EE\",\n    background_color: \"#FFFFFF\",\n    text_color: \"#0F172A\",\n    user_bubble_color: \"#6366F1\",\n    user_bubble_text_color: \"#FFFFFF\",\n    agent_bubble_color: \"#F1F5F9\",\n    agent_bubble_text_color: \"#0F172A\",\n  },\n  dimensions: {\n    fab_size: 64,\n    panel_width: 380,\n    panel_height: 620,\n    border_radius: 24,\n  },\n  layout: {\n    position: \"bottom-right\",\n    font_family:\n      \"Inter, -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif\",\n  },\n  labels: {\n    idle: \"Idle\",\n    connecting: \"Connecting…\",\n    listening: \"Listening\",\n    speaking: \"Speaking…\",\n    thinking: \"Thinking…\",\n    muted: \"Microphone muted\",\n    call_ended: \"Call ended\",\n    transcript_placeholder: \"Your live transcript will appear here\",\n    language_label: \"Language\",\n  },\n  languages: [\n    { code: \"en\", label: \"English\", native_label: \"English\" },\n    { code: \"ne\", label: \"Nepali\", native_label: \"नेपाली\" },\n  ],\n  default_language: \"en\",\n  max_call_seconds: 0,\n  terms_url: \"\",\n  terms_label: \"Terms & Conditions\",\n  consent_text: \"By starting the call, you agree to our\",\n  forms: DEFAULT_FORM_DEFINITIONS,\n  show_audio_settings: true,\n};\n\nconst POSITIONS: WidgetPosition[] = [\n  \"bottom-right\",\n  \"bottom-left\",\n  \"top-right\",\n  \"top-left\",\n];\n\n/**\n * Deep-merge a partial server response on top of DEFAULT_APPEARANCE.\n * Only known keys are accepted; unknown keys are ignored.\n */\nexport function mergeAppearance(\n  partial: Partial<AppearanceConfig> | null | undefined,\n): AppearanceConfig {\n  if (!partial || typeof partial !== \"object\") return DEFAULT_APPEARANCE;\n  const safe = asRecord(partial);\n  const theme = asRecord(safe.theme);\n  const dimensions = asRecord(safe.dimensions);\n  const layout = asRecord(safe.layout);\n  const labels = asRecord(safe.labels);\n\n  return {\n    name: nonEmptyString(safe.name) ?? DEFAULT_APPEARANCE.name,\n    subtitle: stringOrDefault(safe.subtitle, DEFAULT_APPEARANCE.subtitle),\n    logo_url: stringOrDefault(safe.logo_url, DEFAULT_APPEARANCE.logo_url),\n    fab_label: stringOrDefault(safe.fab_label, DEFAULT_APPEARANCE.fab_label),\n    fab_sublabel: stringOrDefault(\n      safe.fab_sublabel,\n      DEFAULT_APPEARANCE.fab_sublabel,\n    ),\n    start_button_text:\n      nonEmptyString(safe.start_button_text) ??\n      DEFAULT_APPEARANCE.start_button_text,\n    powered_by_text: stringOrDefault(\n      safe.powered_by_text,\n      DEFAULT_APPEARANCE.powered_by_text,\n    ),\n    powered_by_url: stringOrDefault(\n      safe.powered_by_url,\n      DEFAULT_APPEARANCE.powered_by_url,\n    ),\n    theme: {\n      primary_color:\n        nonEmptyString(theme.primary_color) ??\n        DEFAULT_APPEARANCE.theme.primary_color,\n      accent_color:\n        nonEmptyString(theme.accent_color) ??\n        DEFAULT_APPEARANCE.theme.accent_color,\n      background_color:\n        nonEmptyString(theme.background_color) ??\n        DEFAULT_APPEARANCE.theme.background_color,\n      text_color:\n        nonEmptyString(theme.text_color) ?? DEFAULT_APPEARANCE.theme.text_color,\n      user_bubble_color:\n        nonEmptyString(theme.user_bubble_color) ??\n        DEFAULT_APPEARANCE.theme.user_bubble_color,\n      user_bubble_text_color:\n        nonEmptyString(theme.user_bubble_text_color) ??\n        DEFAULT_APPEARANCE.theme.user_bubble_text_color,\n      agent_bubble_color:\n        nonEmptyString(theme.agent_bubble_color) ??\n        DEFAULT_APPEARANCE.theme.agent_bubble_color,\n      agent_bubble_text_color:\n        nonEmptyString(theme.agent_bubble_text_color) ??\n        DEFAULT_APPEARANCE.theme.agent_bubble_text_color,\n    },\n    dimensions: {\n      fab_size:\n        pixelOrNumber(dimensions.fab_size) ??\n        DEFAULT_APPEARANCE.dimensions.fab_size,\n      panel_width:\n        pixelOrNumber(dimensions.panel_width) ??\n        DEFAULT_APPEARANCE.dimensions.panel_width,\n      panel_height:\n        pixelOrNumber(dimensions.panel_height) ??\n        DEFAULT_APPEARANCE.dimensions.panel_height,\n      border_radius:\n        pixelOrNumber(dimensions.border_radius) ??\n        DEFAULT_APPEARANCE.dimensions.border_radius,\n    },\n    layout: {\n      position:\n        enumOrUndefined(POSITIONS, layout.position) ??\n        DEFAULT_APPEARANCE.layout.position,\n      font_family: stringOrDefault(\n        layout.font_family,\n        DEFAULT_APPEARANCE.layout.font_family,\n      ),\n    },\n    labels: {\n      idle: nonEmptyString(labels.idle) ?? DEFAULT_APPEARANCE.labels.idle,\n      connecting:\n        nonEmptyString(labels.connecting) ??\n        DEFAULT_APPEARANCE.labels.connecting,\n      listening:\n        nonEmptyString(labels.listening) ?? DEFAULT_APPEARANCE.labels.listening,\n      speaking:\n        nonEmptyString(labels.speaking) ?? DEFAULT_APPEARANCE.labels.speaking,\n      thinking:\n        nonEmptyString(labels.thinking) ?? DEFAULT_APPEARANCE.labels.thinking,\n      muted: nonEmptyString(labels.muted) ?? DEFAULT_APPEARANCE.labels.muted,\n      call_ended:\n        nonEmptyString(labels.call_ended) ??\n        DEFAULT_APPEARANCE.labels.call_ended,\n      transcript_placeholder: stringOrDefault(\n        labels.transcript_placeholder,\n        DEFAULT_APPEARANCE.labels.transcript_placeholder,\n      ),\n      language_label:\n        nonEmptyString(labels.language_label) ??\n        DEFAULT_APPEARANCE.labels.language_label,\n    },\n    languages: normalizeLanguages(safe.languages),\n    default_language:\n      nonEmptyString(safe.default_language) ??\n      DEFAULT_APPEARANCE.default_language,\n    max_call_seconds:\n      nonNegativeNumber(safe.max_call_seconds) ??\n      DEFAULT_APPEARANCE.max_call_seconds,\n    terms_url: stringOrDefault(safe.terms_url, DEFAULT_APPEARANCE.terms_url),\n    terms_label:\n      nonEmptyString(safe.terms_label) ?? DEFAULT_APPEARANCE.terms_label,\n    consent_text: stringOrDefault(\n      safe.consent_text,\n      DEFAULT_APPEARANCE.consent_text,\n    ),\n    forms: mergeForms(safe.forms),\n    show_audio_settings:\n      typeof safe.show_audio_settings === \"boolean\"\n        ? safe.show_audio_settings\n        : DEFAULT_APPEARANCE.show_audio_settings,\n  };\n}\n\nfunction mergeForms(value: unknown): FormDefinition[] {\n  const custom = normalizeFormDefinitions(value);\n  const map = new Map<string, FormDefinition>();\n  for (const f of DEFAULT_FORM_DEFINITIONS) map.set(f.id, f);\n  for (const f of custom) map.set(f.id, f);\n  return Array.from(map.values());\n}\n\nfunction normalizeLanguages(value: unknown): AppearanceLanguage[] {\n  if (!Array.isArray(value)) return DEFAULT_APPEARANCE.languages;\n  const seen = new Set<string>();\n  const out: AppearanceLanguage[] = [];\n  for (const raw of value) {\n    if (!isPlainObject(raw)) continue;\n    const code = nonEmptyString(raw.code);\n    if (!code || seen.has(code)) continue;\n    const label = nonEmptyString(raw.label) ?? code.toUpperCase();\n    const native = nonEmptyString(raw.native_label) ?? label;\n    seen.add(code);\n    out.push({ code, label, native_label: native });\n  }\n  return out.length ? out : DEFAULT_APPEARANCE.languages;\n}\n\nexport interface FetchAppearanceArgs {\n  /** Resolved URL (already substituted) — takes precedence when present. */\n  appearanceUrl: string;\n  /** Falls back to `${apiUrl}/api/agents/${slug}/appearance/`. */\n  apiUrl: string;\n  slug: string;\n  /** Secret key sent as `x-api-key` (server/trusted mode). */\n  apiKey?: string;\n  /** Custom fetch (Node <18 / testing). 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