@omersx/bemms 0.0.0-stage → 1.0.0

package/src/components/tickets/staff-ticket-progress-tracker.tsx

@@ -0,0 +1,405 @@
+'use client';
+
+import { useMemo } from 'react';
+import { cn } from '@/lib/utils';
+import { getStaffStatus, getStaffStatusStyle } from '@/lib/utils/staff-status';
+import {
+  CheckCircle2,
+  Clock,
+  Wrench,
+  Package,
+  MessageCircle,
+  CheckCircle,
+  AlertTriangle,
+  User,
+  Phone,
+  Mail,
+  ShieldCheck,
+  Send,
+} from 'lucide-react';
+import { Button } from '@/components/ui/button';
+import { Textarea } from '@/components/ui/textarea';
+import { useState } from 'react';
+import { addTicketComment } from '@/lib/actions/tickets';
+
+interface StaffTicketProgressTrackerProps {
+  ticket: {
+    id: string;
+    ticketNumber: string;
+    statusCode: string;
+    reportedAt?: Date | string | null;
+    createdAt?: Date | string | null;
+    resolvedAt?: Date | string | null;
+    waitingReason?: string | null;
+    waitingDependencyType?: string | null;
+    assignedEngineerUserId?: string | null;
+    assignedEngineer?: {
+      fullName?: string | null;
+      email?: string | null;
+      phone?: string | null;
+    } | null;
+    finalDeviceStatusCode?: string | null;
+    resolutionSummary?: string | null;
+  };
+  engineerContact?: {
+    mobileNumber?: string | null;
+    extension?: string | null;
+    dutyStatus?: string | null;
+  } | null;
+}
+
+interface Step {
+  id: string;
+  label: string;
+  sublabel: string;
+  status: 'complete' | 'current' | 'upcoming' | 'alert';
+}
+
+export function StaffTicketProgressTracker({
+  ticket,
+  engineerContact,
+}: StaffTicketProgressTrackerProps) {
+  const [replyText, setReplyText] = useState('');
+  const [submittingReply, setSubmittingReply] = useState(false);
+  const [replySuccess, setReplySuccess] = useState(false);
+
+  const statusInfo = getStaffStatus(ticket.statusCode);
+  const statusStyle = getStaffStatusStyle(ticket.statusCode);
+
+  const isResolved = ['resolved', 'closed'].includes(ticket.statusCode);
+  const isWaitingParts = ticket.statusCode === 'waiting_parts_vendor';
+  const isWaitingResponse = ticket.statusCode === 'waiting_requester';
+
+  // Compute 5 linear steps for clinical staff
+  const steps: Step[] = useMemo(() => {
+    // Stage 1: Submitted
+    // Stage 2: Reviewed
+    // Stage 3: Assigned to Engineer
+    // Stage 4: In Repair / Hold
+    // Stage 5: Resolved
+
+    const code = ticket.statusCode;
+
+    let s1: Step['status'] = 'complete';
+    let s2: Step['status'] = 'upcoming';
+    let s3: Step['status'] = 'upcoming';
+    let s4: Step['status'] = 'upcoming';
+    let s5: Step['status'] = 'upcoming';
+
+    if (code === 'new') {
+      s1 = 'complete';
+      s2 = 'current';
+    } else if (code === 'acknowledged' || code === 'in_triage') {
+      s1 = 'complete';
+      s2 = 'complete';
+      s3 = 'current';
+    } else if (code === 'assigned') {
+      s1 = 'complete';
+      s2 = 'complete';
+      s3 = 'complete';
+      s4 = 'current';
+    } else if (code === 'in_progress') {
+      s1 = 'complete';
+      s2 = 'complete';
+      s3 = 'complete';
+      s4 = 'current';
+    } else if (code === 'waiting_parts_vendor') {
+      s1 = 'complete';
+      s2 = 'complete';
+      s3 = 'complete';
+      s4 = 'alert';
+    } else if (code === 'waiting_requester') {
+      s1 = 'complete';
+      s2 = 'complete';
+      s3 = 'complete';
+      s4 = 'alert';
+    } else if (isResolved) {
+      s1 = 'complete';
+      s2 = 'complete';
+      s3 = 'complete';
+      s4 = 'complete';
+      s5 = 'complete';
+    }
+
+    return [
+      {
+        id: '1',
+        label: '1. Submitted',
+        sublabel: ticket.reportedAt
+          ? new Date(ticket.reportedAt).toLocaleDateString([], { month: 'short', day: 'numeric' })
+          : 'Logged',
+        status: s1,
+      },
+      {
+        id: '2',
+        label: '2. Reviewed',
+        sublabel: 'Biomedical Triage',
+        status: s2,
+      },
+      {
+        id: '3',
+        label: '3. Assigned',
+        sublabel: ticket.assignedEngineer?.fullName
+          ? ticket.assignedEngineer.fullName.split(' ')[0]
+          : 'Pending engineer',
+        status: s3,
+      },
+      {
+        id: '4',
+        label: isWaitingParts
+          ? '4. Parts On Order'
+          : isWaitingResponse
+          ? '4. Needs Reply'
+          : '4. Being Repaired',
+        sublabel: isWaitingParts
+          ? 'Waiting parts'
+          : isWaitingResponse
+          ? 'Doctor reply needed'
+          : 'Active repair',
+        status: s4,
+      },
+      {
+        id: '5',
+        label: '5. Resolved',
+        sublabel: isResolved ? 'Ready for clinical use' : 'Pending testing',
+        status: s5,
+      },
+    ];
+  }, [ticket.statusCode, ticket.reportedAt, ticket.assignedEngineer, isWaitingParts, isWaitingResponse, isResolved]);
+
+  const handleSendReply = async () => {
+    if (!replyText.trim()) return;
+    setSubmittingReply(true);
+    const res = await addTicketComment(ticket.id, {
+      body: replyText.trim(),
+      visibility: 'public',
+    });
+    if (res?.success) {
+      setReplySuccess(true);
+      setReplyText('');
+    }
+    setSubmittingReply(false);
+  };
+
+  return (
+    <div className="space-y-4">
+      {/* ── Visual Stepper Bar ─────────────────────────────────────────── */}
+      <div className="bg-card rounded-2xl border p-4 sm:p-5 shadow-sm space-y-4">
+        <div className="flex items-center justify-between flex-wrap gap-2 pb-3 border-b border-border/60">
+          <div>
+            <span className="text-xs font-semibold uppercase tracking-wider text-muted-foreground">
+              Repair Progress Tracker
+            </span>
+            <h3 className="text-base font-bold text-foreground flex items-center gap-2 mt-0.5">
+              <span>{statusInfo.icon}</span>
+              <span>{statusInfo.label}</span>
+            </h3>
+          </div>
+          <span
+            className={cn(
+              'text-xs px-2.5 py-1 rounded-full font-medium border',
+              statusStyle.bg,
+              statusStyle.text,
+              statusStyle.border
+            )}
+          >
+            {statusInfo.description || statusInfo.label}
+          </span>
+        </div>
+
+        {/* Stepper Dots & Line */}
+        <div className="grid grid-cols-5 gap-1 pt-1">
+          {steps.map((step, idx) => {
+            const isCompleted = step.status === 'complete';
+            const isCurrent = step.status === 'current';
+            const isAlert = step.status === 'alert';
+
+            return (
+              <div key={step.id} className="flex flex-col items-center text-center relative group">
+                {/* Connecting Line between steps */}
+                {idx < steps.length - 1 && (
+                  <div
+                    className={cn(
+                      'hidden sm:block absolute top-3.5 left-1/2 w-full h-0.5 -z-0',
+                      isCompleted ? 'bg-primary' : 'bg-muted'
+                    )}
+                  />
+                )}
+
+                {/* Step Circle */}
+                <div
+                  className={cn(
+                    'w-7 h-7 sm:w-8 sm:h-8 rounded-full flex items-center justify-center text-xs font-bold transition-all relative z-10',
+                    isCompleted && 'bg-primary text-primary-foreground shadow-sm',
+                    isCurrent && 'bg-primary/20 text-primary border-2 border-primary ring-4 ring-primary/10 animate-pulse',
+                    isAlert && 'bg-amber-500 text-white ring-4 ring-amber-500/20 shadow-sm animate-bounce',
+                    step.status === 'upcoming' && 'bg-muted text-muted-foreground border'
+                  )}
+                >
+                  {isCompleted ? (
+                    <CheckCircle2 className="w-4 h-4" />
+                  ) : isAlert ? (
+                    '!'
+                  ) : (
+                    <span>{step.id}</span>
+                  )}
+                </div>
+
+                {/* Step Label */}
+                <div className="mt-2 min-w-0 px-0.5">
+                  <p
+                    className={cn(
+                      'text-[11px] sm:text-xs font-semibold truncate leading-tight',
+                      (isCurrent || isAlert) && 'text-primary font-bold',
+                      isCompleted && 'text-foreground',
+                      step.status === 'upcoming' && 'text-muted-foreground'
+                    )}
+                  >
+                    {step.label}
+                  </p>
+                  <p className="text-[10px] text-muted-foreground truncate hidden sm:block mt-0.5">
+                    {step.sublabel}
+                  </p>
+                </div>
+              </div>
+            );
+          })}
+        </div>
+      </div>
+
+      {/* ── Status-Specific Clinical Guidance Cards ────────────────────── */}
+
+      {/* 1. If Waiting for Response from Staff */}
+      {isWaitingResponse && (
+        <div className="bg-amber-50 dark:bg-amber-950/40 border-2 border-amber-300 dark:border-amber-700 rounded-2xl p-4 sm:p-5 shadow-sm space-y-3">
+          <div className="flex items-start gap-3">
+            <div className="p-2 bg-amber-500/10 text-amber-700 dark:text-amber-300 rounded-xl">
+              <MessageCircle className="w-5 h-5" />
+            </div>
+            <div>
+              <h4 className="font-bold text-sm text-amber-900 dark:text-amber-100">
+                Biomedical Engineering has asked a question
+              </h4>
+              <p className="text-xs text-amber-800 dark:text-amber-200 mt-0.5 leading-relaxed">
+                The technician needs more details from the ward staff to proceed with repairing this device. Please provide the requested answer below.
+              </p>
+            </div>
+          </div>
+
+          {replySuccess ? (
+            <div className="p-3 bg-green-100 dark:bg-green-950 text-green-800 dark:text-green-200 rounded-xl text-xs font-medium flex items-center gap-2">
+              <CheckCircle className="w-4 h-4 text-green-600" />
+              Thank you! Your reply was sent directly to the biomedical team.
+            </div>
+          ) : (
+            <div className="space-y-2 pt-1">
+              <Textarea
+                placeholder="Type your response to the engineer here (e.g. 'Yes, the alarm was sounding every 30 seconds from pump channel 2')..."
+                value={replyText}
+                onChange={(e) => setReplyText(e.target.value)}
+                rows={2}
+                className="bg-card text-xs sm:text-sm"
+              />
+              <div className="flex justify-end">
+                <Button
+                  size="sm"
+                  onClick={handleSendReply}
+                  disabled={submittingReply || !replyText.trim()}
+                  className="bg-amber-600 hover:bg-amber-700 text-white text-xs gap-1.5"
+                >
+                  <Send className="w-3.5 h-3.5" />
+                  {submittingReply ? 'Sending...' : 'Send Answer to Engineer'}
+                </Button>
+              </div>
+            </div>
+          )}
+        </div>
+      )}
+
+      {/* 2. If Waiting for Spare Parts */}
+      {isWaitingParts && (
+        <div className="bg-amber-50/60 dark:bg-amber-950/20 border border-amber-200 dark:border-amber-800 rounded-2xl p-4 shadow-sm flex items-start gap-3">
+          <div className="p-2 bg-amber-100 dark:bg-amber-900/40 text-amber-700 dark:text-amber-300 rounded-xl">
+            <Package className="w-5 h-5" />
+          </div>
+          <div className="space-y-1">
+            <h4 className="font-bold text-sm text-amber-950 dark:text-amber-100">
+              Spare Parts On Order
+            </h4>
+            <p className="text-xs text-muted-foreground leading-relaxed">
+              Required component: <strong className="text-foreground">{ticket.waitingReason || 'Replacement part ordered from vendor'}</strong>.
+              Repair will resume as soon as the package arrives at the hospital biomedical workshop.
+            </p>
+          </div>
+        </div>
+      )}
+
+      {/* 3. If Assigned to Engineer */}
+      {ticket.assignedEngineer?.fullName && (
+        <div className="bg-blue-50/50 dark:bg-blue-950/20 border border-blue-200 dark:border-blue-900/60 rounded-2xl p-4 shadow-sm flex flex-col sm:flex-row sm:items-center justify-between gap-3">
+          <div className="flex items-center gap-3">
+            <div className="w-11 h-11 rounded-full bg-blue-100 dark:bg-blue-900/80 text-blue-700 dark:text-blue-300 font-bold text-sm flex items-center justify-center shrink-0">
+              {ticket.assignedEngineer.fullName.substring(0, 2).toUpperCase()}
+            </div>
+            <div>
+              <div className="flex items-center gap-2">
+                <h4 className="font-bold text-sm text-foreground">
+                  {ticket.assignedEngineer.fullName}
+                </h4>
+                <span className="text-[10px] bg-blue-100 dark:bg-blue-900 text-blue-800 dark:text-blue-200 px-1.5 py-0.2 rounded font-medium">
+                  Assigned Engineer
+                </span>
+              </div>
+              <p className="text-xs text-muted-foreground">
+                Biomedical Engineering · Handling your device repair
+              </p>
+            </div>
+          </div>
+
+          {/* Quick Call & Email actions */}
+          <div className="flex items-center gap-2 pt-2 sm:pt-0 border-t sm:border-t-0 border-border/40">
+            {(engineerContact?.extension || engineerContact?.mobileNumber || ticket.assignedEngineer.phone) && (
+              <Button asChild variant="outline" size="sm" className="h-8 text-xs gap-1.5 bg-card">
+                <a
+                  href={`tel:${
+                    engineerContact?.mobileNumber ||
+                    engineerContact?.extension ||
+                    ticket.assignedEngineer.phone
+                  }`}
+                >
+                  <Phone className="w-3.5 h-3.5 text-green-600" />
+                  <span>Call {engineerContact?.extension ? `Ext. ${engineerContact.extension}` : 'Engineer'}</span>
+                </a>
+              </Button>
+            )}
+            {ticket.assignedEngineer.email && (
+              <Button asChild variant="outline" size="sm" className="h-8 text-xs gap-1.5 bg-card">
+                <a href={`mailto:${ticket.assignedEngineer.email}`}>
+                  <Mail className="w-3.5 h-3.5 text-blue-600" />
+                  <span>Email</span>
+                </a>
+              </Button>
+            )}
+          </div>
+        </div>
+      )}
+
+      {/* 4. If Resolved */}
+      {isResolved && (
+        <div className="bg-green-50/70 dark:bg-green-950/30 border border-green-200 dark:border-green-800 rounded-2xl p-4 shadow-sm flex items-start gap-3">
+          <div className="p-2 bg-green-100 dark:bg-green-900 text-green-700 dark:text-green-300 rounded-xl">
+            <ShieldCheck className="w-5 h-5" />
+          </div>
+          <div>
+            <h4 className="font-bold text-sm text-green-950 dark:text-green-100">
+              Equipment Tested & Cleared for Clinical Use
+            </h4>
+            <p className="text-xs text-green-800 dark:text-green-300 mt-0.5 leading-relaxed">
+              Biomedical repair work is complete. The equipment has passed functional safety testing and is safe for bedside deployment.
+            </p>
+          </div>
+        </div>
+      )}
+    </div>
+  );
+}

package/src/components/tickets/staff-tickets-view.tsx

@@ -0,0 +1,182 @@
+'use client';
+
+import { useState, useMemo } from 'react';
+import Link from 'next/link';
+import { PageHeader } from '@/components/shared/page-header';
+import { StaffTicketCard, StaffTicketItem } from '@/components/tickets/staff-ticket-card';
+import { Button } from '@/components/ui/button';
+import { Input } from '@/components/ui/input';
+import { PlusCircle, Search, TicketCheck, MessageCircle, CheckCircle, Wrench } from 'lucide-react';
+import { cn } from '@/lib/utils';
+
+interface StaffTicketsViewProps {
+  tickets: StaffTicketItem[];
+}
+
+type TicketFilter = 'all' | 'active' | 'needs_response' | 'resolved';
+
+export function StaffTicketsView({ tickets }: StaffTicketsViewProps) {
+  const [filter, setFilter] = useState<TicketFilter>('all');
+  const [search, setSearch] = useState('');
+
+  const counts = useMemo(() => {
+    const total = tickets.length;
+    const needsResponse = tickets.filter((t) => t.statusCode === 'waiting_requester').length;
+    const resolved = tickets.filter((t) => ['resolved', 'closed'].includes(t.statusCode)).length;
+    const active = total - resolved;
+    return { total, active, needsResponse, resolved };
+  }, [tickets]);
+
+  const filteredTickets = useMemo(() => {
+    let result = tickets;
+
+    // Filter by tab
+    if (filter === 'active') {
+      result = result.filter((t) => !['resolved', 'closed', 'cancelled'].includes(t.statusCode));
+    } else if (filter === 'needs_response') {
+      result = result.filter((t) => t.statusCode === 'waiting_requester');
+    } else if (filter === 'resolved') {
+      result = result.filter((t) => ['resolved', 'closed'].includes(t.statusCode));
+    }
+
+    // Filter by search query
+    if (search.trim()) {
+      const q = search.toLowerCase();
+      result = result.filter(
+        (t) =>
+          t.ticketNumber.toLowerCase().includes(q) ||
+          t.title.toLowerCase().includes(q) ||
+          (t.deviceName && t.deviceName.toLowerCase().includes(q)) ||
+          (t.assignedEngineerName && t.assignedEngineerName.toLowerCase().includes(q))
+      );
+    }
+
+    return result;
+  }, [tickets, filter, search]);
+
+  return (
+    <div className="space-y-6 max-w-3xl mx-auto pb-10">
+      <PageHeader
+        title="My Tickets"
+        description="Monitor biomedical repair progress and communicate with engineers"
+      >
+        <Link href="/tickets/create">
+          <Button size="lg" className="min-h-[44px]">
+            <PlusCircle className="mr-2 h-5 w-5" />
+            Report Problem
+          </Button>
+        </Link>
+      </PageHeader>
+
+      {/* Action banner if any tickets need response */}
+      {counts.needsResponse > 0 && filter !== 'needs_response' && (
+        <div className="bg-amber-50 dark:bg-amber-950/40 border border-amber-300 dark:border-amber-800 rounded-xl p-3.5 flex items-center justify-between gap-3 text-xs">
+          <div className="flex items-center gap-2 text-amber-900 dark:text-amber-200">
+            <MessageCircle className="w-4 h-4 text-amber-600 shrink-0" />
+            <span>
+              <strong>{counts.needsResponse} ticket(s)</strong> require your response so engineering can proceed.
+            </span>
+          </div>
+          <button
+            onClick={() => setFilter('needs_response')}
+            className="text-primary font-semibold hover:underline shrink-0"
+          >
+            Show Tickets →
+          </button>
+        </div>
+      )}
+
+      {/* Search Input */}
+      <div className="relative">
+        <Search className="w-4 h-4 absolute left-3 top-3 text-muted-foreground" />
+        <Input
+          placeholder="Search by ticket number, issue, or equipment..."
+          value={search}
+          onChange={(e) => setSearch(e.target.value)}
+          className="pl-9 pr-4 text-sm bg-card"
+        />
+      </div>
+
+      {/* Filter Tabs / Pills */}
+      <div className="flex gap-2 overflow-x-auto pb-1">
+        <button
+          onClick={() => setFilter('all')}
+          className={cn(
+            'text-xs px-3.5 py-1.5 rounded-full border font-medium transition-all whitespace-nowrap',
+            filter === 'all'
+              ? 'bg-primary text-primary-foreground border-primary shadow-sm'
+              : 'bg-card text-muted-foreground border-border hover:bg-muted'
+          )}
+        >
+          All ({counts.total})
+        </button>
+
+        <button
+          onClick={() => setFilter('active')}
+          className={cn(
+            'text-xs px-3.5 py-1.5 rounded-full border font-medium transition-all whitespace-nowrap flex items-center gap-1.5',
+            filter === 'active'
+              ? 'bg-primary text-primary-foreground border-primary shadow-sm'
+              : 'bg-card text-muted-foreground border-border hover:bg-muted'
+          )}
+        >
+          <Wrench className="w-3 h-3" />
+          Active Repair ({counts.active})
+        </button>
+
+        {counts.needsResponse > 0 && (
+          <button
+            onClick={() => setFilter('needs_response')}
+            className={cn(
+              'text-xs px-3.5 py-1.5 rounded-full border font-medium transition-all whitespace-nowrap flex items-center gap-1.5',
+              filter === 'needs_response'
+                ? 'bg-amber-600 text-white border-amber-600 shadow-sm'
+                : 'bg-amber-50 dark:bg-amber-950/40 text-amber-800 dark:text-amber-200 border-amber-300 hover:bg-amber-100'
+            )}
+          >
+            <MessageCircle className="w-3 h-3" />
+            Needs Reply ({counts.needsResponse})
+          </button>
+        )}
+
+        <button
+          onClick={() => setFilter('resolved')}
+          className={cn(
+            'text-xs px-3.5 py-1.5 rounded-full border font-medium transition-all whitespace-nowrap flex items-center gap-1.5',
+            filter === 'resolved'
+              ? 'bg-primary text-primary-foreground border-primary shadow-sm'
+              : 'bg-card text-muted-foreground border-border hover:bg-muted'
+          )}
+        >
+          <CheckCircle className="w-3 h-3" />
+          Resolved ({counts.resolved})
+        </button>
+      </div>
+
+      {/* Ticket List */}
+      {filteredTickets.length === 0 ? (
+        <div className="text-center py-12 border rounded-2xl bg-card shadow-sm space-y-2">
+          <TicketCheck className="w-8 h-8 text-muted-foreground mx-auto" />
+          <p className="text-muted-foreground text-sm font-medium">
+            {search
+              ? 'No tickets match your search.'
+              : filter === 'needs_response'
+              ? 'No tickets currently waiting for your response.'
+              : filter === 'active'
+              ? 'No active tickets in progress.'
+              : "You haven't reported any equipment problems yet."}
+          </p>
+          <p className="text-muted-foreground text-xs">
+            Scan a device QR code or click &quot;Report Problem&quot; above to submit an issue.
+          </p>
+        </div>
+      ) : (
+        <div className="space-y-3">
+          {filteredTickets.map((ticket) => (
+            <StaffTicketCard key={ticket.id} ticket={ticket} />
+          ))}
+        </div>
+      )}
+    </div>
+  );
+}