@mrrocket/sdk 0.9.0 → 0.11.0

package/dist/flows.js.map

@@ -1 +1 @@
-{"version":3,"sources":["../src/flows.ts"],"sourcesContent":["/**\n * The cancel flow, onboarding and in-app messages (SDK 0.7.0): what MRRocket's config and `GET /api/sdk/inapp` serve,\n * and one controller that decides what shows when and records what the person did. No DOM and no React: the web\n * renderer (flows-ui.ts, loaded only when something shows) and the React Native one (native/flows-view.ts) draw\n * `view()` and call the actions.\n *\n * What it records, as normal events under the SDK's analytics consent (nothing with consent \"off\"):\n * - `$cancel_flow` `{action: \"shown\" | \"answered\" | \"offer\" | \"finished\", run, version, …}`. MRRocket turns a\n *   `finished` with `outcome: \"saved\"` into a save and with `outcome: \"cancelled\"` into a cancellation on the Churn page.\n *   MRRocket never changes a subscription: an accepted offer goes to the app's `onSave`, a confirmed cancel to its\n *   `onCancel`, and only after they succeed is the outcome recorded.\n * - `$onboarding` `{flow, step?, action: \"started\" | \"shown\" | \"completed\" | \"dismissed\"}`.\n * - `$inapp` `{message, journey, action: \"shown\" | \"clicked\" | \"dismissed\"}`; the journey moves the person on.\n */\nimport type { CockpitConfig } from \"./core\";\n\nexport const CANCEL_EVENT = \"$cancel_flow\";\nexport const ONBOARDING_EVENT = \"$onboarding\";\nexport const INAPP_EVENT = \"$inapp\";\n\nexport type CancelOfferKind = \"discount\" | \"pause\" | \"downgrade\" | \"contact\";\n\n/** What one answer of the survey offers before the confirmation. An answer without one goes straight to it. */\nexport interface CancelOffer {\n    kind: CancelOfferKind;\n    headline: string;\n    /** Discount: percent off. */\n    percent?: number;\n    /** Discount: for how many months; pause: up to how many months. */\n    months?: number;\n    /** Downgrade: the plan to switch to, as MRRocket knows it from the payment provider. */\n    plan?: string;\n    planName?: string;\n}\n\n/** The product's live cancel flow (MRRocket › Churn › Cancel flow). */\nexport interface CancelFlowConfig {\n    /** Grows with every publish. */\n    version: number;\n    question: string;\n    /** The survey's answers, in order. */\n    reasons: { id: string; label: string }[];\n    /** The offer per answer id. */\n    offers: Record<string, CancelOffer>;\n    confirm: { title: string; body: string; button: string };\n    /**\n     * Who gets the survey and the offers: business customers only. Anyone else (a consumer, or a customer the app does\n     * not say) gets the plain confirmation, with nothing in the way of cancelling (§ 312k BGB).\n     */\n    offersFor: \"business\";\n}\n\nexport type OnboardingStepKind = \"tour\" | \"checklist\" | \"modal\";\n\nexport interface OnboardingStep {\n    id: string;\n    kind: OnboardingStepKind;\n    title: string;\n    body?: string;\n    button?: string;\n    /** Tour steps: the element they point at, marked `data-ck-target=\"<target>\"` in the app. Without it: a card. */\n    target?: string;\n    /** Checklist items: the event that ticks them (`track(\"<event>\")`). Without it the person ticks it themselves. */\n    event?: string;\n}\n\n/** A live onboarding flow's in-app steps (MRRocket › Conversion › Onboarding); its emails go out from MRRocket. */\nexport interface OnboardingFlow {\n    id: string;\n    name: string;\n    /** When it starts: an event's words (\"Signed up\", \"First export\"), or \"First launch\" / \"First visit\". */\n    trigger: string;\n    steps: OnboardingStep[];\n}\n\n/** An in-app message a Lifecycle journey has for this person. */\nexport interface InAppMessage {\n    id: string;\n    journey?: string;\n    title: string;\n    body?: string;\n    button?: string;\n    /** Where the button goes (http(s) or a path of the app). */\n    url?: string;\n    style: \"banner\" | \"modal\";\n}\n\n/** What `GET /api/sdk/inapp` answers for one signed-in person. */\nexport interface InAppState {\n    /** Progress per onboarding flow: the steps done and whether the person closed it. */\n    onboarding: Record<string, { done: string[]; dismissed?: boolean }>;\n    messages: InAppMessage[];\n}\n\nexport interface CancelFlowResult {\n    /** \"cancelled\": confirmed; \"saved\": took the offer; \"kept\": closed the dialog without cancelling. */\n    outcome: \"cancelled\" | \"saved\" | \"kept\";\n    reason?: string;\n    reasonLabel?: string;\n    offer?: CancelOffer;\n    /** What the customer wrote on the confirmation, if anything. */\n    comment?: string;\n    /** This run's id, the same as in the events. */\n    run: string;\n}\n\nexport interface CancelFlowOptions {\n    /**\n     * \"business\" shows the survey and the offers; anything else (the default) only the plain confirmation, so a\n     * consumer can always cancel in one step (§ 312k BGB).\n     */\n    customer?: \"business\" | \"consumer\";\n    /** The customer's current price, to show what a discount costs (`{ amount: 29, currency: \"EUR\" }`). */\n    price?: { amount: number; currency: string; interval?: \"month\" | \"year\" };\n    /** The customer confirmed: cancel the subscription in your code. Throwing keeps the dialog open with an error. */\n    onCancel?: (result: CancelFlowResult) => unknown;\n    /** The customer took an offer: apply it in your code (coupon, pause, plan change). Throwing keeps the dialog open. */\n    onSave?: (result: CancelFlowResult) => unknown;\n    /** Closed without cancelling or taking an offer. */\n    onClose?: (result: CancelFlowResult) => void;\n}\n\n/** What a renderer draws. */\nexport type FlowView =\n    | {\n          type: \"cancel\";\n          screen: \"survey\" | \"offer\" | \"confirm\";\n          flow: CancelFlowConfig;\n          /** The answer picked on the survey. */\n          reason?: string;\n          offer?: CancelOffer;\n          price?: CancelFlowOptions[\"price\"];\n          busy: boolean;\n          error?: string;\n          /** The step for the dots, 1 to `steps`. */\n          step: number;\n          steps: number;\n      }\n    | { type: \"step\"; flow: OnboardingFlow; step: OnboardingStep; index: number; total: number; last: boolean }\n    | { type: \"checklist\"; flow: OnboardingFlow; items: { step: OnboardingStep; done: boolean }[] }\n    | { type: \"message\"; message: InAppMessage };\n\nexport interface FlowsEnv {\n    /** Records an event under the SDK's consent (the normal queue). */\n    track(event: string, props?: Record<string, unknown>): void;\n    /** Whose messages and progress these are: the identify() id; undefined while nobody is signed in. */\n    personId(): string | undefined;\n    /** `GET /api/sdk/inapp` for that person; null when it fails. */\n    fetchInApp(personId: string): Promise<InAppState | null>;\n    /** Keeps onboarding progress on the device; only while the consent lets the SDK store something. */\n    storage?: () => { get(key: string): string | null | Promise<string | null>; set(key: string, value: string): void } | null;\n    /** Opens a message's link. */\n    openUrl?: (url: string) => void;\n    /** Start onboarding flows by their trigger on its own (default true). */\n    auto?: boolean;\n}\n\nexport interface FlowsController {\n    setConfig(config: CockpitConfig | null): void;\n    /** The person changed (identify, reset, consent): loads their messages and onboarding progress. */\n    refresh(): Promise<void>;\n    /** An event the app recorded: starts flows whose trigger it is and ticks checklist items. */\n    onEvent(name: string): void;\n    openCancelFlow(options?: CancelFlowOptions): Promise<CancelFlowResult>;\n    /** Starts an onboarding flow now (the first live one without an id). False when there is none to start. */\n    startOnboarding(id?: string): boolean;\n    view(): FlowView | null;\n    subscribe(listener: () => void): () => void;\n    /** `accept(comment)`: a \"Talk to us\" offer sends what the customer wrote with it. */\n    cancel: { pick(reason: string): void; next(): void; accept(comment?: string): void; decline(): void; confirm(comment?: string): void; close(): void };\n    onboarding: { next(): void; check(stepId: string): void; dismiss(): void };\n    message: { click(): void; dismiss(): void };\n}\n\n/** The plain confirmation, when the product has no live cancel flow (or MRRocket was not reachable). */\nexport const PLAIN_CANCEL: CancelFlowConfig = {\n    version: 0,\n    question: \"\",\n    reasons: [],\n    offers: {},\n    confirm: { title: \"Cancel your subscription?\", body: \"You keep access until the end of the billing period.\", button: \"Cancel subscription\" },\n    offersFor: \"business\",\n};\n\nconst FAILED = \"Something went wrong. Please try again.\";\nconst PROGRESS_KEY = \"mrrocket:onboarding\";\n\n/** `\"Signed up\"` → `signed_up`, the way MRRocket names events from words. */\nexport const eventSlug = (s: string) =>\n    s\n        .trim()\n        .toLowerCase()\n        .replace(/[^a-z0-9]+/g, \"_\")\n        .replace(/^_+|_+$/g, \"\");\n\nconst SIGNUP = new Set([\"signed_up\", \"signup\", \"sign_up\", \"registered\", \"account_created\", \"user_signed_up\"]);\n\n/** Whether recording `event` is the trigger's moment (\"Signed up\" is any of the usual signup event names). */\nexport const matchesTrigger = (trigger: string, event: string) => {\n    const t = eventSlug(trigger);\n    const e = eventSlug(event);\n    if (!t || !e) return false;\n    return t === e || (SIGNUP.has(t) && SIGNUP.has(e));\n};\n\n/** Triggers that mean \"the first time the person opens the app\": the flow starts on load until it is done. */\nexport const startsOnLoad = (trigger: string) =>\n    /^(first (launch|visit|open|session|login|sign ?in|app open)|app (opened|launched)|on load|every visit|always)?$/i.test(trigger.trim());\n\n/** A random id for one cancel flow run. */\nexport const runId = () => `cf_${Math.random().toString(36).slice(2, 10)}${Date.now().toString(36)}`;\n\n/** The money a discount leaves: `29 EUR` at 30 % → `20.30`. */\nexport const discounted = (amount: number, percent: number) => Math.round(amount * (1 - percent / 100) * 100) / 100;\n\n/** \"€20.30\" in the customer's own currency, without a library. */\nexport const money = (amount: number, currency: string) => {\n    try {\n        return new Intl.NumberFormat(undefined, { style: \"currency\", currency }).format(amount);\n    } catch {\n        return `${amount.toFixed(2)} ${currency}`;\n    }\n};\n\n/** The button of an offer. */\nexport const offerButton = (o: CancelOffer) =>\n    o.kind === \"contact\" ? \"Send to the team\" : o.kind === \"pause\" ? \"Pause instead\" : o.kind === \"downgrade\" ? \"Switch plan\" : \"Accept offer\";\n\n/** A link a message may open: http(s), or a path of the app. Nothing else (no `javascript:`). */\nexport const safeUrl = (url: string | undefined) => {\n    const u = (url ?? \"\").trim();\n    return /^https?:\\/\\//i.test(u) || /^\\/(?!\\/)/.test(u) ? u : undefined;\n};\n\ninterface Progress {\n    done: Set<string>;\n    dismissed: boolean;\n}\n\ninterface CancelRun {\n    flow: CancelFlowConfig;\n    options: CancelFlowOptions;\n    plain: boolean;\n    screen: \"survey\" | \"offer\" | \"confirm\";\n    reason?: string;\n    run: string;\n    busy: boolean;\n    error?: string;\n    resolve: (r: CancelFlowResult) => void;\n    promise: Promise<CancelFlowResult>;\n}\n\nexport const createFlows = (env: FlowsEnv): FlowsController => {\n    let config: CockpitConfig | null = null;\n    let cancel: CancelRun | null = null;\n    let active: string | null = null;\n    let messages: InAppMessage[] = [];\n    let known = false;\n    let loading: Promise<void> | null = null;\n    let loadedFor: string | undefined;\n    let progressFor: string | undefined | null = null;\n    const progress = new Map<string, Progress>();\n    const handled = new Set<string>();\n    const shown = new Set<string>();\n    const listeners = new Set<() => void>();\n    const auto = env.auto !== false;\n\n    const flows = () => config?.onboarding ?? [];\n    const flowById = (id: string | null) => (id ? flows().find((f) => f.id === id) : undefined);\n    const prog = (id: string) => {\n        let p = progress.get(id);\n        if (!p) progress.set(id, (p = { done: new Set(), dismissed: false }));\n        return p;\n    };\n    const finished = (f: OnboardingFlow) => {\n        const p = progress.get(f.id);\n        return !!p && (p.dismissed || f.steps.every((s) => p.done.has(s.id)));\n    };\n\n    const keyOf = (pid: string | undefined) => `${PROGRESS_KEY}:${pid ?? \"visitor\"}`;\n\n    const save = () => {\n        const store = env.storage?.();\n        if (!store) return;\n        const out: Record<string, { done: string[]; dismissed?: boolean }> = {};\n        for (const [id, p] of progress) out[id] = { done: [...p.done], ...(p.dismissed ? { dismissed: true } : {}) };\n        try {\n            store.set(keyOf(env.personId()), JSON.stringify(out));\n        } catch {\n            // Storage full or gone: progress stays in memory.\n        }\n    };\n\n    const merge = (state: InAppState[\"onboarding\"] | undefined) => {\n        for (const [id, s] of Object.entries(state ?? {})) {\n            const p = prog(id);\n            for (const d of s.done ?? []) p.done.add(d);\n            if (s.dismissed) p.dismissed = true;\n        }\n    };\n\n    // ---------- What shows ----------\n\n    const onboardingView = (): FlowView | null => {\n        const flow = flowById(active);\n        if (!flow) return null;\n        const p = prog(flow.id);\n        const at = flow.steps.findIndex((s) => !p.done.has(s.id));\n        if (at < 0 || p.dismissed) return null;\n        const step = flow.steps[at];\n        if (step.kind === \"checklist\") {\n            let from = at;\n            while (from > 0 && flow.steps[from - 1].kind === \"checklist\") from--;\n            let to = at;\n            while (to + 1 < flow.steps.length && flow.steps[to + 1].kind === \"checklist\") to++;\n            return { type: \"checklist\", flow, items: flow.steps.slice(from, to + 1).map((s) => ({ step: s, done: p.done.has(s.id) })) };\n        }\n        return { type: \"step\", flow, step, index: at, total: flow.steps.length, last: at === flow.steps.length - 1 };\n    };\n\n    const view = (): FlowView | null => {\n        if (cancel) {\n            const offer = cancel.reason ? cancel.flow.offers[cancel.reason] : undefined;\n            return {\n                type: \"cancel\",\n                screen: cancel.screen,\n                flow: cancel.flow,\n                reason: cancel.reason,\n                offer: cancel.screen === \"offer\" ? offer : undefined,\n                price: cancel.options.price,\n                busy: cancel.busy,\n                error: cancel.error,\n                step: cancel.plain ? 1 : cancel.screen === \"survey\" ? 1 : cancel.screen === \"offer\" ? 2 : 3,\n                steps: cancel.plain ? 1 : 3,\n            };\n        }\n        const ob = onboardingView();\n        if (ob) return ob;\n        // A flow that just ended lets the next thing show.\n        if (active) active = null;\n        const m = messages.find((x) => !handled.has(x.id));\n        return m ? { type: \"message\", message: m } : null;\n    };\n\n    /** Tells the renderers, and records what became visible (once per step or message per page load). */\n    const emit = () => {\n        const v = view();\n        if (v?.type === \"step\" && !shown.has(`s:${v.step.id}`)) {\n            shown.add(`s:${v.step.id}`);\n            env.track(ONBOARDING_EVENT, { flow: v.flow.id, step: v.step.id, kind: v.step.kind, action: \"shown\" });\n        } else if (v?.type === \"checklist\") {\n            for (const i of v.items)\n                if (!i.done && !shown.has(`s:${i.step.id}`)) {\n                    shown.add(`s:${i.step.id}`);\n                    env.track(ONBOARDING_EVENT, { flow: v.flow.id, step: i.step.id, kind: \"checklist\", action: \"shown\" });\n                }\n        } else if (v?.type === \"message\" && !shown.has(`m:${v.message.id}`)) {\n            shown.add(`m:${v.message.id}`);\n            env.track(INAPP_EVENT, { message: v.message.id, journey: v.message.journey, action: \"shown\" });\n        }\n        for (const l of [...listeners]) {\n            try {\n                l();\n            } catch {\n                // One renderer must not stop another.\n            }\n        }\n    };\n\n    const start = (flow: OnboardingFlow) => {\n        if (active === flow.id) return true;\n        if (active && flowById(active) && !finished(flowById(active)!)) return false;\n        active = flow.id;\n        env.track(ONBOARDING_EVENT, { flow: flow.id, action: \"started\" });\n        emit();\n        return true;\n    };\n\n    /** Flows whose trigger is \"the first launch\" start once their progress is known (never twice for a done flow). */\n    const autoStart = () => {\n        if (!auto || active || !known) return;\n        // Without an id or storage a \"first launch\" could not be told from any other: no automatic start then.\n        if (!env.personId() && !env.storage?.()) return;\n        const next = flows().find((f) => startsOnLoad(f.trigger) && f.steps.length && !finished(f));\n        if (next) start(next);\n    };\n\n    const refresh = () => {\n        const pid = env.personId();\n        // Another person on this device: nothing of the one before carries over.\n        if (progressFor !== null && progressFor !== pid) {\n            progress.clear();\n            handled.clear();\n            active = null;\n            loadedFor = undefined;\n        }\n        progressFor = pid;\n        const run = (async () => {\n            const store = env.storage?.();\n            if (store) {\n                try {\n                    const raw = await store.get(keyOf(pid));\n                    if (raw) merge(JSON.parse(raw) as InAppState[\"onboarding\"]);\n                } catch {\n                    // A damaged entry is ignored.\n                }\n            }\n            const wants = flows().length > 0 || !!config?.messages;\n            if (pid && wants && loadedFor !== pid) {\n                loadedFor = pid;\n                const state = await env.fetchInApp(pid).catch(() => null);\n                if (state && env.personId() === pid) {\n                    merge(state.onboarding);\n                    messages = (state.messages ?? []).filter((m) => m && m.id && m.title);\n                }\n            }\n            if (!pid) messages = [];\n            known = true;\n            autoStart();\n            emit();\n        })();\n        loading = run.finally(() => {\n            if (loading === run) loading = null;\n        });\n        return loading;\n    };\n\n    // ---------- Cancel flow ----------\n\n    const result = (c: CancelRun, outcome: CancelFlowResult[\"outcome\"], comment?: string): CancelFlowResult => {\n        const offer = c.reason ? c.flow.offers[c.reason] : undefined;\n        return {\n            outcome,\n            run: c.run,\n            ...(c.reason ? { reason: c.reason, reasonLabel: c.flow.reasons.find((r) => r.id === c.reason)?.label } : {}),\n            ...(outcome === \"saved\" && offer ? { offer } : {}),\n            ...(comment?.trim() ? { comment: comment.trim().slice(0, 500) } : {}),\n        };\n    };\n\n    const finish = (c: CancelRun, r: CancelFlowResult) => {\n        env.track(CANCEL_EVENT, {\n            action: \"finished\",\n            run: c.run,\n            version: c.flow.version,\n            outcome: r.outcome,\n            customer: c.options.customer ?? \"consumer\",\n            ...(r.reason ? { reason: r.reason } : {}),\n            ...(r.offer ? { offer: r.offer.kind } : {}),\n            ...(r.comment ? { comment: r.comment } : {}),\n        });\n        if (cancel === c) cancel = null;\n        c.resolve(r);\n        emit();\n    };\n\n    /** Runs the app's callback; the outcome is recorded only once it went through. */\n    const settle = (c: CancelRun, outcome: \"saved\" | \"cancelled\", comment?: string) => {\n        if (c.busy) return;\n        const r = result(c, outcome, comment);\n        const fn = outcome === \"saved\" ? c.options.onSave : c.options.onCancel;\n        c.busy = true;\n        c.error = undefined;\n        emit();\n        Promise.resolve()\n            .then(() => fn?.(r))\n            .then(\n                () => finish(c, r),\n                () => {\n                    c.busy = false;\n                    c.error = FAILED;\n                    emit();\n                },\n            );\n    };\n\n    const openCancelFlow = (options: CancelFlowOptions = {}) => {\n        if (cancel) return cancel.promise;\n        const flow = config?.cancelFlow ?? PLAIN_CANCEL;\n        const plain = options.customer !== \"business\" || flow.reasons.length < 2;\n        let resolve: (r: CancelFlowResult) => void = () => {};\n        const promise = new Promise<CancelFlowResult>((r) => (resolve = r));\n        const c: CancelRun = { flow, options, plain, screen: plain ? \"confirm\" : \"survey\", run: runId(), busy: false, resolve, promise };\n        cancel = c;\n        env.track(CANCEL_EVENT, { action: \"shown\", run: c.run, version: flow.version, customer: options.customer ?? \"consumer\", plain });\n        emit();\n        return promise;\n    };\n\n    const controller: FlowsController = {\n        setConfig: (c) => {\n            config = c;\n            if (active && !flowById(active)) active = null;\n            emit();\n        },\n        refresh,\n        onEvent: (name) => {\n            if (!name || name.startsWith(\"$\")) return;\n            const flow = flowById(active);\n            let ticked = false;\n            if (flow) {\n                const p = prog(flow.id);\n                for (const s of flow.steps)\n                    if (s.kind === \"checklist\" && s.event && !p.done.has(s.id) && matchesTrigger(s.event, name)) {\n                        p.done.add(s.id);\n                        ticked = true;\n                        env.track(ONBOARDING_EVENT, { flow: flow.id, step: s.id, kind: s.kind, action: \"completed\" });\n                    }\n            }\n            if (ticked) {\n                save();\n                emit();\n            }\n            // Like the first-launch start: only for someone whose progress is kept, so nobody gets a flow twice.\n            if (!auto || (!env.personId() && !env.storage?.())) return;\n            const next = flows().find((f) => f.steps.length && matchesTrigger(f.trigger, name) && !finished(f));\n            if (next) start(next);\n        },\n        openCancelFlow,\n        startOnboarding: (id) => {\n            const f = id ? flowById(id) : flows().find((x) => x.steps.length && !finished(x));\n            if (!f || !f.steps.length) return false;\n            const p = prog(f.id);\n            // Started by hand: a flow the person closed before shows again.\n            p.dismissed = false;\n            return start(f);\n        },\n        view,\n        subscribe: (l) => {\n            listeners.add(l);\n            return () => listeners.delete(l);\n        },\n        cancel: {\n            pick: (reason) => {\n                if (!cancel || cancel.busy || !cancel.flow.reasons.some((r) => r.id === reason)) return;\n                cancel.reason = reason;\n                cancel.error = undefined;\n                emit();\n            },\n            next: () => {\n                const c = cancel;\n                if (!c || c.screen !== \"survey\" || !c.reason) return;\n                env.track(CANCEL_EVENT, { action: \"answered\", run: c.run, version: c.flow.version, reason: c.reason });\n                c.screen = c.flow.offers[c.reason] ? \"offer\" : \"confirm\";\n                emit();\n            },\n            accept: (comment) => {\n                const c = cancel;\n                if (!c || c.screen !== \"offer\" || !c.reason) return;\n                const offer = c.flow.offers[c.reason];\n                if (!c.busy)\n                    env.track(CANCEL_EVENT, {\n                        action: \"offer\",\n                        run: c.run,\n                        version: c.flow.version,\n                        reason: c.reason,\n                        offer: offer?.kind,\n                        outcome: \"accepted\",\n                    });\n                settle(c, \"saved\", comment);\n            },\n            decline: () => {\n                const c = cancel;\n                if (!c || c.screen !== \"offer\" || c.busy) return;\n                env.track(CANCEL_EVENT, {\n                    action: \"offer\",\n                    run: c.run,\n                    version: c.flow.version,\n                    reason: c.reason,\n                    offer: c.reason ? c.flow.offers[c.reason]?.kind : undefined,\n                    outcome: \"declined\",\n                });\n                c.screen = \"confirm\";\n                c.error = undefined;\n                emit();\n            },\n            confirm: (comment) => {\n                const c = cancel;\n                if (!c || c.screen !== \"confirm\") return;\n                settle(c, \"cancelled\", comment);\n            },\n            close: () => {\n                const c = cancel;\n                if (!c || c.busy) return;\n                const r = result(c, \"kept\");\n                c.options.onClose?.(r);\n                finish(c, r);\n            },\n        },\n        onboarding: {\n            next: () => {\n                const v = onboardingView();\n                if (v?.type !== \"step\") return;\n                prog(v.flow.id).done.add(v.step.id);\n                env.track(ONBOARDING_EVENT, { flow: v.flow.id, step: v.step.id, kind: v.step.kind, action: \"completed\" });\n                save();\n                emit();\n            },\n            check: (stepId) => {\n                const v = onboardingView();\n                if (v?.type !== \"checklist\") return;\n                const item = v.items.find((i) => i.step.id === stepId);\n                if (!item || item.done) return;\n                prog(v.flow.id).done.add(stepId);\n                env.track(ONBOARDING_EVENT, { flow: v.flow.id, step: stepId, kind: \"checklist\", action: \"completed\" });\n                save();\n                emit();\n            },\n            dismiss: () => {\n                const v = onboardingView();\n                if (!v || (v.type !== \"step\" && v.type !== \"checklist\")) return;\n                prog(v.flow.id).dismissed = true;\n                env.track(ONBOARDING_EVENT, { flow: v.flow.id, ...(v.type === \"step\" ? { step: v.step.id } : {}), action: \"dismissed\" });\n                active = null;\n                save();\n                emit();\n            },\n        },\n        message: {\n            click: () => {\n                const v = view();\n                if (v?.type !== \"message\") return;\n                handled.add(v.message.id);\n                env.track(INAPP_EVENT, { message: v.message.id, journey: v.message.journey, action: \"clicked\" });\n                const url = safeUrl(v.message.url);\n                emit();\n                if (url) env.openUrl?.(url);\n            },\n            dismiss: () => {\n                const v = view();\n                if (v?.type !== \"message\") return;\n                handled.add(v.message.id);\n                env.track(INAPP_EVENT, { message: v.message.id, journey: v.message.journey, action: \"dismissed\" });\n                emit();\n            },\n        },\n    };\n    return 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MRRocket turns a\n *   `finished` with `outcome: \"saved\"` into a save and with `outcome: \"cancelled\"` into a cancellation on the Churn page.\n *   MRRocket never changes a subscription: an accepted offer goes to the app's `onSave`, a confirmed cancel to its\n *   `onCancel`, and only after they succeed is the outcome recorded.\n * - `$onboarding` `{flow, step?, action: \"started\" | \"shown\" | \"completed\" | \"dismissed\"}`; since 0.11.0 a wait records\n *   \"shown\" when the person reaches it and \"completed\" when it is over, a condition `{action: \"answered\", answer: \"yes\"\n *   | \"no\"}` once it is decided.\n * - `$inapp` `{message, journey, action: \"shown\" | \"clicked\" | \"dismissed\"}`; the journey moves the person on.\n */\nimport type { CockpitConfig } from \"./core\";\n\nexport const CANCEL_EVENT = \"$cancel_flow\";\nexport const ONBOARDING_EVENT = \"$onboarding\";\nexport const INAPP_EVENT = \"$inapp\";\n\nexport type CancelOfferKind = \"discount\" | \"pause\" | \"downgrade\" | \"contact\";\n\n/** What one answer of the survey offers before the confirmation. An answer without one goes straight to it. */\nexport interface CancelOffer {\n    kind: CancelOfferKind;\n    headline: string;\n    /** Discount: percent off. */\n    percent?: number;\n    /** Discount: for how many months; pause: up to how many months. */\n    months?: number;\n    /** Downgrade: the plan to switch to, as MRRocket knows it from the payment provider. */\n    plan?: string;\n    planName?: string;\n}\n\n/** The product's live cancel flow (MRRocket › Churn › Cancel flow). */\nexport interface CancelFlowConfig {\n    /** Grows with every publish. */\n    version: number;\n    question: string;\n    /** The survey's answers, in order. */\n    reasons: { id: string; label: string }[];\n    /** The offer per answer id. */\n    offers: Record<string, CancelOffer>;\n    confirm: { title: string; body: string; button: string };\n    /**\n     * Who gets the survey and the offers: business customers only. Anyone else (a consumer, or a customer the app does\n     * not say) gets the plain confirmation, with nothing in the way of cancelling (§ 312k BGB).\n     */\n    offersFor: \"business\";\n}\n\nexport type OnboardingStepKind = \"tour\" | \"checklist\" | \"modal\";\n\nexport interface OnboardingStep {\n    id: string;\n    kind: OnboardingStepKind;\n    title: string;\n    body?: string;\n    button?: string;\n    /** Tour steps: the element they point at, marked `data-ck-target=\"<target>\"` in the app. Without it: a card. */\n    target?: string;\n    /** Checklist items: the event that ticks them (`track(\"<event>\")`). Without it the person ticks it themselves. */\n    event?: string;\n}\n\n/** A pause in a flow (0.11.0): the next step shows this long after the one before was done. */\nexport interface OnboardingWait {\n    id: string;\n    kind: \"wait\";\n    amount: number;\n    unit: \"hours\" | \"days\";\n}\n\n/**\n * A fork in a flow (0.11.0): \"Did <event> happen?\" (the person's events, here and on MRRocket) or \"Is on <page>?\" (the\n * page they are on when they reach it; `*` at the end for everything below). Decided once, when the person reaches it;\n * like a journey's branch it ends its line, the rest of the flow lives in its two paths.\n */\nexport interface OnboardingCondition {\n    id: string;\n    kind: \"condition\";\n    event?: string;\n    page?: string;\n    yes: OnboardingNode[];\n    no: OnboardingNode[];\n}\n\nexport type OnboardingNode = OnboardingStep | OnboardingWait | OnboardingCondition;\n\n/** A live onboarding flow's in-app steps (MRRocket › Conversion › Onboarding); its emails go out from MRRocket. */\nexport interface OnboardingFlow {\n    id: string;\n    name: string;\n    /** When it starts: an event's words (\"Signed up\", \"First export\"), or \"First launch\" / \"First visit\". */\n    trigger: string;\n    /** What every version shows: with `nodes`, only the in-app steps before the first wait or condition. */\n    steps: OnboardingStep[];\n    /** 0.11.0+: the whole flow with its waits and conditions. Read instead of `steps` when it is there. */\n    nodes?: OnboardingNode[];\n}\n\n/** An in-app message a Lifecycle journey has for this person. */\nexport interface InAppMessage {\n    id: string;\n    journey?: string;\n    title: string;\n    body?: string;\n    button?: string;\n    /** Where the button goes (http(s) or a path of the app). */\n    url?: string;\n    style: \"banner\" | \"modal\";\n}\n\n/** One flow's progress: the steps done, whether the person closed it, and (0.11.0) its decided conditions and times. */\nexport interface FlowProgress {\n    done: string[];\n    dismissed?: boolean;\n    /** Each decided condition's path. */\n    answers?: Record<string, \"yes\" | \"no\">;\n    /** When each step was done and each wait was reached (ms since 1970). */\n    at?: Record<string, number>;\n    reached?: Record<string, number>;\n}\n\n/** What `GET /api/sdk/inapp` answers for one signed-in person. */\nexport interface InAppState {\n    /** Progress per onboarding flow: the steps done and whether the person closed it. */\n    onboarding: Record<string, FlowProgress>;\n    messages: InAppMessage[];\n    /** 0.11.0: the events the flows' conditions ask about that this person did (as `eventSlug`s). */\n    events?: string[];\n}\n\nexport interface CancelFlowResult {\n    /** \"cancelled\": confirmed; \"saved\": took the offer; \"kept\": closed the dialog without cancelling. */\n    outcome: \"cancelled\" | \"saved\" | \"kept\";\n    reason?: string;\n    reasonLabel?: string;\n    offer?: CancelOffer;\n    /** What the customer wrote on the confirmation, if anything. */\n    comment?: string;\n    /** This run's id, the same as in the events. */\n    run: string;\n}\n\nexport interface CancelFlowOptions {\n    /**\n     * \"business\" shows the survey and the offers; anything else (the default) only the plain confirmation, so a\n     * consumer can always cancel in one step (§ 312k BGB).\n     */\n    customer?: \"business\" | \"consumer\";\n    /** The customer's current price, to show what a discount costs (`{ amount: 29, currency: \"EUR\" }`). */\n    price?: { amount: number; currency: string; interval?: \"month\" | \"year\" };\n    /** The customer confirmed: cancel the subscription in your code. Throwing keeps the dialog open with an error. */\n    onCancel?: (result: CancelFlowResult) => unknown;\n    /** The customer took an offer: apply it in your code (coupon, pause, plan change). Throwing keeps the dialog open. */\n    onSave?: (result: CancelFlowResult) => unknown;\n    /** Closed without cancelling or taking an offer. */\n    onClose?: (result: CancelFlowResult) => void;\n}\n\n/** What a renderer draws. */\nexport type FlowView =\n    | {\n          type: \"cancel\";\n          screen: \"survey\" | \"offer\" | \"confirm\";\n          flow: CancelFlowConfig;\n          /** The answer picked on the survey. */\n          reason?: string;\n          offer?: CancelOffer;\n          price?: CancelFlowOptions[\"price\"];\n          busy: boolean;\n          error?: string;\n          /** The step for the dots, 1 to `steps`. */\n          step: number;\n          steps: number;\n      }\n    | { type: \"step\"; flow: OnboardingFlow; step: OnboardingStep; index: number; total: number; last: boolean }\n    | { type: \"checklist\"; flow: OnboardingFlow; items: { step: OnboardingStep; done: boolean }[] }\n    | { type: \"message\"; message: InAppMessage };\n\nexport interface FlowsEnv {\n    /** Records an event under the SDK's consent (the normal queue). */\n    track(event: string, props?: Record<string, unknown>): void;\n    /** Whose messages and progress these are: the identify() id; undefined while nobody is signed in. */\n    personId(): string | undefined;\n    /** `GET /api/sdk/inapp` for that person; null when it fails. */\n    fetchInApp(personId: string): Promise<InAppState | null>;\n    /** Keeps onboarding progress on the device; only while the consent lets the SDK store something. */\n    storage?: () => { get(key: string): string | null | Promise<string | null>; set(key: string, value: string): void } | null;\n    /** Opens a message's link. */\n    openUrl?: (url: string) => void;\n    /** Start onboarding flows by their trigger on its own (default true). */\n    auto?: boolean;\n    /** The page the person is on (a path), for \"Is on <page>?\" conditions; without it they answer no. */\n    path?: () => string | undefined;\n    /** The clock, for tests. */\n    now?: () => number;\n}\n\nexport interface FlowsController {\n    setConfig(config: CockpitConfig | null): void;\n    /** The person changed (identify, reset, consent): loads their messages and onboarding progress. */\n    refresh(): Promise<void>;\n    /** An event the app recorded: starts flows whose trigger it is and ticks checklist items. */\n    onEvent(name: string): void;\n    openCancelFlow(options?: CancelFlowOptions): Promise<CancelFlowResult>;\n    /** Starts an onboarding flow now (the first live one without an id). False when there is none to start. */\n    startOnboarding(id?: string): boolean;\n    view(): FlowView | null;\n    subscribe(listener: () => void): () => void;\n    /** `accept(comment)`: a \"Talk to us\" offer sends what the customer wrote with it. */\n    cancel: { pick(reason: string): void; next(): void; accept(comment?: string): void; decline(): void; confirm(comment?: string): void; close(): void };\n    onboarding: { next(): void; check(stepId: string): void; dismiss(): void };\n    message: { click(): void; dismiss(): void };\n}\n\n/** The plain confirmation, when the product has no live cancel flow (or MRRocket was not reachable). */\nexport const PLAIN_CANCEL: CancelFlowConfig = {\n    version: 0,\n    question: \"\",\n    reasons: [],\n    offers: {},\n    confirm: { title: \"Cancel your subscription?\", body: \"You keep access until the end of the billing period.\", button: \"Cancel subscription\" },\n    offersFor: \"business\",\n};\n\nconst FAILED = \"Something went wrong. Please try again.\";\nconst PROGRESS_KEY = \"mrrocket:onboarding\";\n\n/** `\"Signed up\"` → `signed_up`, the way MRRocket names events from words. */\nexport const eventSlug = (s: string) =>\n    s\n        .trim()\n        .toLowerCase()\n        .replace(/[^a-z0-9]+/g, \"_\")\n        .replace(/^_+|_+$/g, \"\");\n\nconst SIGNUP = new Set([\"signed_up\", \"signup\", \"sign_up\", \"registered\", \"account_created\", \"user_signed_up\"]);\n\n/** Whether recording `event` is the trigger's moment (\"Signed up\" is any of the usual signup event names). */\nexport const matchesTrigger = (trigger: string, event: string) => {\n    const t = eventSlug(trigger);\n    const e = eventSlug(event);\n    if (!t || !e) return false;\n    return t === e || (SIGNUP.has(t) && SIGNUP.has(e));\n};\n\n/** Triggers that mean \"the first time the person opens the app\": the flow starts on load until it is done. */\nexport const startsOnLoad = (trigger: string) =>\n    /^(first (launch|visit|open|session|login|sign ?in|app open)|app (opened|launched)|on load|every visit|always)?$/i.test(trigger.trim());\n\n/** A random id for one cancel flow run. */\nexport const runId = () => `cf_${Math.random().toString(36).slice(2, 10)}${Date.now().toString(36)}`;\n\n/** The money a discount leaves: `29 EUR` at 30 % → `20.30`. */\nexport const discounted = (amount: number, percent: number) => Math.round(amount * (1 - percent / 100) * 100) / 100;\n\n/** \"€20.30\" in the customer's own currency, without a library. */\nexport const money = (amount: number, currency: string) => {\n    try {\n        return new Intl.NumberFormat(undefined, { style: \"currency\", currency }).format(amount);\n    } catch {\n        return `${amount.toFixed(2)} ${currency}`;\n    }\n};\n\n/** The button of an offer. */\nexport const offerButton = (o: CancelOffer) =>\n    o.kind === \"contact\" ? \"Send to the team\" : o.kind === \"pause\" ? \"Pause instead\" : o.kind === \"downgrade\" ? \"Switch plan\" : \"Accept offer\";\n\n/** A link a message may open: http(s), or a path of the app. Nothing else (no `javascript:`). */\nexport const safeUrl = (url: string | undefined) => {\n    const u = (url ?? \"\").trim();\n    return /^https?:\\/\\//i.test(u) || /^\\/(?!\\/)/.test(u) ? u : undefined;\n};\n\ninterface Progress {\n    done: Set<string>;\n    dismissed: boolean;\n    answers: Map<string, boolean>;\n    at: Map<string, number>;\n    reached: Map<string, number>;\n}\n\n/** The flow's nodes: the whole tree (0.11.0 config), or the plain steps of an older one. */\nexport const nodesOf = (f: OnboardingFlow): OnboardingNode[] => f.nodes ?? f.steps;\n\n/** How long a wait lasts. */\nexport const waitMs = (w: Pick<OnboardingWait, \"amount\" | \"unit\">) => Math.max(0, w.amount) * (w.unit === \"hours\" ? 3_600_000 : 86_400_000);\n\n/** Whether a path matches a condition's page: the same path, or below it for a pattern ending in `*`. */\nexport const pageMatches = (pattern: string, path: string) => {\n    const p = pattern.trim();\n    const at = (path.split(/[?#]/)[0] || \"/\").replace(/\\/+$/, \"\") || \"/\";\n    if (!p) return false;\n    if (p.endsWith(\"*\")) {\n        const base = p.slice(0, -1).replace(/\\/+$/, \"\");\n        return !base || at === base || at.startsWith(`${base}/`);\n    }\n    return at === (p.replace(/\\/+$/, \"\") || \"/\");\n};\n\n/** Every in-app step of a tree, in reading order (for ticking checklist items by their event). */\nconst stepsIn = (nodes: OnboardingNode[]): OnboardingStep[] =>\n    nodes.flatMap((n) => (n.kind === \"condition\" ? [...stepsIn(n.yes), ...stepsIn(n.no)] : n.kind === \"wait\" ? [] : [n]));\n\ntype Walked =\n    | { at: \"step\"; step: OnboardingStep; line: OnboardingNode[]; index: number; before: number }\n    | { at: \"wait\"; until: number }\n    | { at: \"pending\" }\n    | { at: \"end\" };\n\ninterface CancelRun {\n    flow: CancelFlowConfig;\n    options: CancelFlowOptions;\n    plain: boolean;\n    screen: \"survey\" | \"offer\" | \"confirm\";\n    reason?: string;\n    run: string;\n    busy: boolean;\n    error?: string;\n    resolve: (r: CancelFlowResult) => void;\n    promise: Promise<CancelFlowResult>;\n}\n\nexport const createFlows = (env: FlowsEnv): FlowsController => {\n    let config: CockpitConfig | null = null;\n    let cancel: CancelRun | null = null;\n    let active: string | null = null;\n    let messages: InAppMessage[] = [];\n    let known = false;\n    let loading: Promise<void> | null = null;\n    let loadedFor: string | undefined;\n    let progressFor: string | undefined | null = null;\n    const progress = new Map<string, Progress>();\n    const handled = new Set<string>();\n    const shown = new Set<string>();\n    const listeners = new Set<() => void>();\n    const auto = env.auto !== false;\n    /** Events the person did (as slugs), for \"Did <event> happen?\": from MRRocket and from this device. */\n    const seenEvents = new Set<string>();\n    const now = () => env.now?.() ?? Date.now();\n    let timer: ReturnType<typeof setTimeout> | null = null;\n\n    const flows = () => config?.onboarding ?? [];\n    const flowById = (id: string | null) => (id ? flows().find((f) => f.id === id) : undefined);\n    const prog = (id: string) => {\n        let p = progress.get(id);\n        if (!p) progress.set(id, (p = { done: new Set(), dismissed: false, answers: new Map(), at: new Map(), reached: new Map() }));\n        return p;\n    };\n\n    let dirty = false;\n    const record = (props: Record<string, unknown>) => {\n        env.track(ONBOARDING_EVENT, props);\n        dirty = true;\n    };\n    const markDone = (p: Progress, id: string) => {\n        p.done.add(id);\n        p.at.set(id, now());\n    };\n\n    /** A condition's answer for this person, or undefined while what it asks is not known yet. */\n    const decide = (c: OnboardingCondition): boolean | undefined => {\n        if (c.page?.trim()) {\n            const path = env.path?.();\n            return path === undefined ? false : pageMatches(c.page, path);\n        }\n        if (c.event?.trim()) {\n            // The person's events from MRRocket arrive with their progress: before that, wait.\n            if (!known) return undefined;\n            for (const e of seenEvents) if (matchesTrigger(c.event, e)) return true;\n            return false;\n        }\n        return false;\n    };\n\n    /**\n     * Where the person is in a line of the flow. `live`: it is their flow now, so reaching a wait starts it, a decided\n     * condition is kept and both are recorded; otherwise nothing changes (to ask whether a flow is finished).\n     */\n    const walkLine = (flow: OnboardingFlow, line: OnboardingNode[], p: Progress, live: boolean, before = 0, last?: number): Walked => {\n        for (let i = 0; i < line.length; i++) {\n            const n = line[i];\n            if (n.kind === \"wait\") {\n                if (p.done.has(n.id)) {\n                    last = p.at.get(n.id) ?? last;\n                    continue;\n                }\n                let since = p.reached.get(n.id);\n                if (since === undefined) {\n                    if (!live) return { at: \"pending\" };\n                    // Counted from when the step before was done; a flow that opens with a wait counts from now.\n                    since = last ?? now();\n                    p.reached.set(n.id, since);\n                    record({ flow: flow.id, step: n.id, kind: \"wait\", action: \"shown\" });\n                }\n                const until = since + waitMs(n);\n                if (now() < until) return { at: \"wait\", until };\n                if (!live) return { at: \"pending\" };\n                markDone(p, n.id);\n                record({ flow: flow.id, step: n.id, kind: \"wait\", action: \"completed\" });\n                last = until;\n                continue;\n            }\n            if (n.kind === \"condition\") {\n                let answer = p.answers.get(n.id);\n                if (answer === undefined) {\n                    if (!live) return { at: \"pending\" };\n                    answer = decide(n);\n                    if (answer === undefined) return { at: \"pending\" };\n                    p.answers.set(n.id, answer);\n                    record({ flow: flow.id, step: n.id, kind: \"condition\", action: \"answered\", answer: answer ? \"yes\" : \"no\" });\n                }\n                return walkLine(flow, answer ? n.yes : n.no, p, live, before, last);\n            }\n            if (!p.done.has(n.id)) return { at: \"step\", step: n, line, index: i, before };\n            last = p.at.get(n.id) ?? last;\n            before++;\n        }\n        return { at: \"end\" };\n    };\n\n    const finished = (f: OnboardingFlow) => {\n        const p = progress.get(f.id);\n        return !!p && (p.dismissed || walkLine(f, nodesOf(f), p, false).at === \"end\");\n    };\n\n    const keyOf = (pid: string | undefined) => `${PROGRESS_KEY}:${pid ?? \"visitor\"}`;\n    const eventsKeyOf = (pid: string | undefined) => `${PROGRESS_KEY}:events:${pid ?? \"visitor\"}`;\n\n    const save = () => {\n        dirty = false;\n        const store = env.storage?.();\n        if (!store) return;\n        const out: Record<string, FlowProgress> = {};\n        for (const [id, p] of progress)\n            out[id] = {\n                done: [...p.done],\n                ...(p.dismissed ? { dismissed: true } : {}),\n                ...(p.answers.size ? { answers: Object.fromEntries([...p.answers].map(([k, v]) => [k, v ? \"yes\" : \"no\"])) } : {}),\n                ...(p.at.size ? { at: Object.fromEntries(p.at) } : {}),\n                ...(p.reached.size ? { reached: Object.fromEntries(p.reached) } : {}),\n            };\n        try {\n            store.set(keyOf(env.personId()), JSON.stringify(out));\n            if (seenEvents.size) store.set(eventsKeyOf(env.personId()), JSON.stringify([...seenEvents].slice(-200)));\n        } catch {\n            // Storage full or gone: progress stays in memory.\n        }\n    };\n\n    const merge = (state: InAppState[\"onboarding\"] | undefined) => {\n        for (const [id, s] of Object.entries(state ?? {})) {\n            const p = prog(id);\n            for (const d of s.done ?? []) p.done.add(d);\n            if (s.dismissed) p.dismissed = true;\n            // A condition decided elsewhere keeps its path; the earliest time wins for waits.\n            for (const [k, v] of Object.entries(s.answers ?? {})) if (!p.answers.has(k)) p.answers.set(k, v === \"yes\");\n            for (const [k, v] of Object.entries(s.at ?? {})) if (typeof v === \"number\" && !p.at.has(k)) p.at.set(k, v);\n            for (const [k, v] of Object.entries(s.reached ?? {})) if (typeof v === \"number\" && (!p.reached.has(k) || v < p.reached.get(k)!)) p.reached.set(k, v);\n        }\n    };\n\n    // ---------- What shows ----------\n\n    /** Comes back when a short wait is over, so the next step shows without a reload (long waits wait for the next visit). */\n    const wakeAt = (until: number) => {\n        if (timer) clearTimeout(timer);\n        timer = null;\n        const ms = until - now();\n        if (ms > 0 && ms <= 86_400_000) {\n            timer = setTimeout(() => ((timer = null), emit()), ms + 50);\n            // Never what keeps a process alive (tests, server rendering).\n            (timer as { unref?: () => void }).unref?.();\n        }\n    };\n\n    /** The active flow waits (a wait step, or a condition whose answer is not known yet): it stays the active one. */\n    let holding = false;\n\n    const onboardingView = (): FlowView | null => {\n        holding = false;\n        const flow = flowById(active);\n        if (!flow) return null;\n        const p = prog(flow.id);\n        if (p.dismissed) return null;\n        const w = walkLine(flow, nodesOf(flow), p, true);\n        if (dirty) save();\n        if (w.at === \"wait\") wakeAt(w.until);\n        holding = w.at === \"wait\" || w.at === \"pending\";\n        if (w.at !== \"step\") return null;\n        const { step, line, index } = w;\n        const isStep = (n: OnboardingNode | undefined): n is OnboardingStep => !!n && n.kind !== \"wait\" && n.kind !== \"condition\";\n        if (step.kind === \"checklist\") {\n            let from = index;\n            while (from > 0 && isStep(line[from - 1]) && line[from - 1].kind === \"checklist\") from--;\n            let to = index;\n            while (to + 1 < line.length && isStep(line[to + 1]) && line[to + 1].kind === \"checklist\") to++;\n            const items = line.slice(from, to + 1).filter(isStep);\n            for (const i of items)\n                if (!p.done.has(i.id) && !shown.has(`s:${i.id}`)) {\n                    shown.add(`s:${i.id}`);\n                    env.track(ONBOARDING_EVENT, { flow: flow.id, step: i.id, kind: \"checklist\", action: \"shown\" });\n                }\n            return { type: \"checklist\", flow, items: items.map((s) => ({ step: s, done: p.done.has(s.id) })) };\n        }\n        if (!shown.has(`s:${step.id}`)) {\n            shown.add(`s:${step.id}`);\n            env.track(ONBOARDING_EVENT, { flow: flow.id, step: step.id, kind: step.kind, action: \"shown\" });\n        }\n        // The dots: the steps behind on the person's path, this one, and the ones left on its line before any fork.\n        const rest = line.slice(index + 1);\n        const fork = rest.findIndex((n) => n.kind === \"condition\");\n        const ahead = (fork < 0 ? rest : rest.slice(0, fork)).filter(isStep).length;\n        return { type: \"step\", flow, step, index: w.before, total: w.before + 1 + ahead, last: !ahead && fork < 0 };\n    };\n\n    const view = (): FlowView | null => {\n        if (cancel) {\n            const offer = cancel.reason ? cancel.flow.offers[cancel.reason] : undefined;\n            return {\n                type: \"cancel\",\n                screen: cancel.screen,\n                flow: cancel.flow,\n                reason: cancel.reason,\n                offer: cancel.screen === \"offer\" ? offer : undefined,\n                price: cancel.options.price,\n                busy: cancel.busy,\n                error: cancel.error,\n                step: cancel.plain ? 1 : cancel.screen === \"survey\" ? 1 : cancel.screen === \"offer\" ? 2 : 3,\n                steps: cancel.plain ? 1 : 3,\n            };\n        }\n        const ob = onboardingView();\n        if (ob) return ob;\n        // A flow that just ended lets the next thing show; one that waits keeps its place.\n        if (active && !holding) active = null;\n        const m = messages.find((x) => !handled.has(x.id));\n        return m ? { type: \"message\", message: m } : null;\n    };\n\n    /** Tells the renderers, and records what became visible (once per step or message per page load). */\n    const emit = () => {\n        // Onboarding steps record their \"shown\" where they are worked out (onboardingView), so a step a wait let through\n        // counts also when nothing else changed.\n        const v = view();\n        if (v?.type === \"message\" && !shown.has(`m:${v.message.id}`)) {\n            shown.add(`m:${v.message.id}`);\n            env.track(INAPP_EVENT, { message: v.message.id, journey: v.message.journey, action: \"shown\" });\n        }\n        for (const l of [...listeners]) {\n            try {\n                l();\n            } catch {\n                // One renderer must not stop another.\n            }\n        }\n    };\n\n    const start = (flow: OnboardingFlow) => {\n        if (active === flow.id) return true;\n        if (active && flowById(active) && !finished(flowById(active)!)) return false;\n        active = flow.id;\n        env.track(ONBOARDING_EVENT, { flow: flow.id, action: \"started\" });\n        emit();\n        return true;\n    };\n\n    /** Flows whose trigger is \"the first launch\" start once their progress is known (never twice for a done flow). */\n    const autoStart = () => {\n        if (!auto || active || !known) return;\n        // Without an id or storage a \"first launch\" could not be told from any other: no automatic start then.\n        if (!env.personId() && !env.storage?.()) return;\n        const next = flows().find((f) => startsOnLoad(f.trigger) && nodesOf(f).length && !finished(f));\n        if (next) start(next);\n    };\n\n    const refresh = () => {\n        const pid = env.personId();\n        // Another person on this device: nothing of the one before carries over.\n        if (progressFor !== null && progressFor !== pid) {\n            progress.clear();\n            seenEvents.clear();\n            handled.clear();\n            active = null;\n            loadedFor = undefined;\n        }\n        progressFor = pid;\n        const run = (async () => {\n            const store = env.storage?.();\n            if (store) {\n                try {\n                    const raw = await store.get(keyOf(pid));\n                    if (raw) merge(JSON.parse(raw) as InAppState[\"onboarding\"]);\n                    const seen = await store.get(eventsKeyOf(pid));\n                    if (seen) for (const e of JSON.parse(seen) as string[]) if (typeof e === \"string\") seenEvents.add(e);\n                } catch {\n                    // A damaged entry is ignored.\n                }\n            }\n            const wants = flows().length > 0 || !!config?.messages;\n            if (pid && wants && loadedFor !== pid) {\n                loadedFor = pid;\n                const state = await env.fetchInApp(pid).catch(() => null);\n                if (state && env.personId() === pid) {\n                    merge(state.onboarding);\n                    for (const e of state.events ?? []) if (typeof e === \"string\") seenEvents.add(eventSlug(e));\n                    messages = (state.messages ?? []).filter((m) => m && m.id && m.title);\n                }\n            }\n            if (!pid) messages = [];\n            known = true;\n            autoStart();\n            emit();\n        })();\n        loading = run.finally(() => {\n            if (loading === run) loading = null;\n        });\n        return loading;\n    };\n\n    // ---------- Cancel flow ----------\n\n    const result = (c: CancelRun, outcome: CancelFlowResult[\"outcome\"], comment?: string): CancelFlowResult => {\n        const offer = c.reason ? c.flow.offers[c.reason] : undefined;\n        return {\n            outcome,\n            run: c.run,\n            ...(c.reason ? { reason: c.reason, reasonLabel: c.flow.reasons.find((r) => r.id === c.reason)?.label } : {}),\n            ...(outcome === \"saved\" && offer ? { offer } : {}),\n            ...(comment?.trim() ? { comment: comment.trim().slice(0, 500) } : {}),\n        };\n    };\n\n    const finish = (c: CancelRun, r: CancelFlowResult) => {\n        env.track(CANCEL_EVENT, {\n            action: \"finished\",\n            run: c.run,\n            version: c.flow.version,\n            outcome: r.outcome,\n            customer: c.options.customer ?? \"consumer\",\n            ...(r.reason ? { reason: r.reason } : {}),\n            ...(r.offer ? { offer: r.offer.kind } : {}),\n            ...(r.comment ? { comment: r.comment } : {}),\n        });\n        if (cancel === c) cancel = null;\n        c.resolve(r);\n        emit();\n    };\n\n    /** Runs the app's callback; the outcome is recorded only once it went through. */\n    const settle = (c: CancelRun, outcome: \"saved\" | \"cancelled\", comment?: string) => {\n        if (c.busy) return;\n        const r = result(c, outcome, comment);\n        const fn = outcome === \"saved\" ? c.options.onSave : c.options.onCancel;\n        c.busy = true;\n        c.error = undefined;\n        emit();\n        Promise.resolve()\n            .then(() => fn?.(r))\n            .then(\n                () => finish(c, r),\n                () => {\n                    c.busy = false;\n                    c.error = FAILED;\n                    emit();\n                },\n            );\n    };\n\n    const openCancelFlow = (options: CancelFlowOptions = {}) => {\n        if (cancel) return cancel.promise;\n        const flow = config?.cancelFlow ?? PLAIN_CANCEL;\n        const plain = options.customer !== \"business\" || flow.reasons.length < 2;\n        let resolve: (r: CancelFlowResult) => void = () => {};\n        const promise = new Promise<CancelFlowResult>((r) => (resolve = r));\n        const c: CancelRun = { flow, options, plain, screen: plain ? \"confirm\" : \"survey\", run: runId(), busy: false, resolve, promise };\n        cancel = c;\n        env.track(CANCEL_EVENT, { action: \"shown\", run: c.run, version: flow.version, customer: options.customer ?? \"consumer\", plain });\n        emit();\n        return promise;\n    };\n\n    const controller: FlowsController = {\n        setConfig: (c) => {\n            config = c;\n            if (active && !flowById(active)) active = null;\n            emit();\n        },\n        refresh,\n        onEvent: (name) => {\n            if (!name || name.startsWith(\"$\")) return;\n            // Remembered for \"Did <event> happen?\" conditions the person reaches later.\n            const slug = eventSlug(name);\n            const fresh = !!slug && !seenEvents.has(slug);\n            if (fresh) seenEvents.add(slug);\n            const flow = flowById(active);\n            let ticked = false;\n            if (flow) {\n                const p = prog(flow.id);\n                for (const s of stepsIn(nodesOf(flow)))\n                    if (s.kind === \"checklist\" && s.event && !p.done.has(s.id) && matchesTrigger(s.event, name)) {\n                        markDone(p, s.id);\n                        ticked = true;\n                        env.track(ONBOARDING_EVENT, { flow: flow.id, step: s.id, kind: s.kind, action: \"completed\" });\n                    }\n            }\n            if (ticked || (fresh && flow)) {\n                save();\n                emit();\n            } else if (fresh) save();\n            // Like the first-launch start: only for someone whose progress is kept, so nobody gets a flow twice.\n            if (!auto || (!env.personId() && !env.storage?.())) return;\n            const next = flows().find((f) => nodesOf(f).length && matchesTrigger(f.trigger, name) && !finished(f));\n            if (next) start(next);\n        },\n        openCancelFlow,\n        startOnboarding: (id) => {\n            const f = id ? flowById(id) : flows().find((x) => nodesOf(x).length && !finished(x));\n            if (!f || !nodesOf(f).length) return false;\n            const p = prog(f.id);\n            // Started by hand: a flow the person closed before shows again.\n            p.dismissed = false;\n            return start(f);\n        },\n        view,\n        subscribe: (l) => {\n            listeners.add(l);\n            return () => listeners.delete(l);\n        },\n        cancel: {\n            pick: (reason) => {\n                if (!cancel || cancel.busy || !cancel.flow.reasons.some((r) => r.id === reason)) return;\n                cancel.reason = reason;\n                cancel.error = undefined;\n                emit();\n            },\n            next: () => {\n                const c = cancel;\n                if (!c || c.screen !== \"survey\" || !c.reason) return;\n                env.track(CANCEL_EVENT, { action: \"answered\", run: c.run, version: c.flow.version, reason: c.reason });\n                c.screen = c.flow.offers[c.reason] ? \"offer\" : \"confirm\";\n                emit();\n            },\n            accept: (comment) => {\n                const c = cancel;\n                if (!c || c.screen !== \"offer\" || !c.reason) return;\n                const offer = c.flow.offers[c.reason];\n                if (!c.busy)\n                    env.track(CANCEL_EVENT, {\n                        action: \"offer\",\n                        run: c.run,\n                        version: c.flow.version,\n                        reason: c.reason,\n                        offer: offer?.kind,\n                        outcome: \"accepted\",\n                    });\n                settle(c, \"saved\", comment);\n            },\n            decline: () => {\n                const c = cancel;\n                if (!c || c.screen !== \"offer\" || c.busy) return;\n                env.track(CANCEL_EVENT, {\n                    action: \"offer\",\n                    run: c.run,\n                    version: c.flow.version,\n                    reason: c.reason,\n                    offer: c.reason ? c.flow.offers[c.reason]?.kind : undefined,\n                    outcome: \"declined\",\n                });\n                c.screen = \"confirm\";\n                c.error = undefined;\n                emit();\n            },\n            confirm: (comment) => {\n                const c = cancel;\n                if (!c || c.screen !== \"confirm\") return;\n                settle(c, \"cancelled\", comment);\n            },\n            close: () => {\n                const c = cancel;\n                if (!c || c.busy) return;\n                const r = result(c, \"kept\");\n                c.options.onClose?.(r);\n                finish(c, r);\n            },\n        },\n        onboarding: {\n            next: () => {\n                const v = onboardingView();\n                if (v?.type !== \"step\") return;\n                markDone(prog(v.flow.id), v.step.id);\n                env.track(ONBOARDING_EVENT, { flow: v.flow.id, step: v.step.id, kind: v.step.kind, action: \"completed\" });\n                save();\n                emit();\n            },\n            check: (stepId) => {\n                const v = onboardingView();\n                if (v?.type !== \"checklist\") return;\n                const item = v.items.find((i) => i.step.id === stepId);\n                if (!item || item.done) return;\n                markDone(prog(v.flow.id), stepId);\n                env.track(ONBOARDING_EVENT, { flow: v.flow.id, step: stepId, kind: \"checklist\", action: \"completed\" });\n                save();\n                emit();\n            },\n            dismiss: () => {\n                const v = onboardingView();\n                if (!v || (v.type !== \"step\" && v.type !== \"checklist\")) return;\n                prog(v.flow.id).dismissed = true;\n                env.track(ONBOARDING_EVENT, { flow: v.flow.id, ...(v.type === \"step\" ? { step: v.step.id } : {}), action: \"dismissed\" });\n                active = null;\n                save();\n                emit();\n            },\n        },\n        message: {\n            click: () => {\n                const v = view();\n                if (v?.type !== \"message\") return;\n                handled.add(v.message.id);\n                env.track(INAPP_EVENT, { message: v.message.id, journey: v.message.journey, action: \"clicked\" });\n                const url = safeUrl(v.message.url);\n                emit();\n                if (url) env.openUrl?.(url);\n            },\n            dismiss: () => {\n                const v = view();\n                if (v?.type !== \"message\") return;\n   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package/dist/messenger-ui.d.ts

@@ -20,6 +20,8 @@ export interface MessengerUiOptions {
     askEmail?: boolean;
     /** Text on the launcher; empty shows the icon only. */
     label?: string;
+    /** How soon the team usually answers, said under "Send us a message" and in the chat's head. */
+    replyTime?: "minutes" | "hours" | "day";
     /** The Help tab with the product's published help articles (default true; hidden while there are none). */
     help?: boolean;
     /** A short sound when an answer arrives (default true). */

package/dist/messenger-ui.js

@@ -1,5 +1,5 @@
 // src/messenger-ui.ts
-import { createApi } from "./api-client.js";
+import { createApi, inkOn, replyLine } from "./api-client.js";
 import { injectStyles } from "./styles-css.js";
 var POLL_OPEN_MS = 4e3;
 var POLL_WAITING_MS = 8e3;
@@ -51,6 +51,7 @@ var I = {
   cross: "m4 4 8 8M12 4l-8 8",
   chat: "M2.5 4.5a2 2 0 0 1 2-2h7a2 2 0 0 1 2 2v4.5a2 2 0 0 1-2 2H7l-3 2.5V11a2 2 0 0 1-1.5-2z",
   send: "M2.5 8h10M8.5 3.5 13 8l-4.5 4.5",
+  up: "M8 13V3M3.5 7.5 8 3l4.5 4.5",
   home: "M2.5 7 8 2.5 13.5 7v6a1 1 0 0 1-1 1h-3v-4h-3v4h-3a1 1 0 0 1-1-1z",
   help: "M8 14.5A6.5 6.5 0 1 0 8 1.5a6.5 6.5 0 0 0 0 13zM6.2 6.2a1.9 1.9 0 1 1 2.6 1.8c-.5.2-.8.6-.8 1.1v.4M8 11.6v.1",
   back: "M10 3.5 5.5 8l4.5 4.5",
@@ -158,13 +159,18 @@ var build = (o) => {
   const greeting = o.greeting || "Hi! How can we help?";
   const askEmail = o.askEmail ?? true;
   const label = o.label ?? "";
+  const reply = replyLine(o.replyTime);
+  const initial = (title.trim()[0] ?? "?").toUpperCase();
   const launcherOn = o.launcher ?? true;
   const helpOn = o.help ?? true;
   const soundOn = o.sound ?? true;
   const previewOn = o.preview ?? true;
   const api = () => createApi({ host: o.host, apiKey: o.apiKey, distinctId: o.distinctId(), user: o.user() });
   const root = el("div", { class: "ckw-root", "data-theme": o.theme ?? "auto" });
-  if (o.accent) root.style.setProperty("--ckw-accent", o.accent);
+  if (o.accent) {
+    root.style.setProperty("--ckw-accent", o.accent);
+    root.style.setProperty("--ckw-accent-ink", inkOn(o.accent));
+  }
   document.body.appendChild(root);
   let open = false;
   let view = "home";
@@ -210,10 +216,15 @@ var build = (o) => {
     const id = lastTeamId(thread);
     if (id) writeSeen(id);
   };
+  const avatar = (size) => el("span", { class: `ckw-msgr-av${size ? " ckw-msgr-av-sm" : ""}`, "aria-hidden": "true" }, initial);
   const fab = el("button", { type: "button", class: `ckw-fab ckw-msgr-fab${label ? "" : " ckw-msgr-round"}`, "data-pos": position, "aria-haspopup": "dialog" });
   const prev = el("div", { class: "ckw-msgr-preview", "data-pos": position, role: "status" });
+  let fabShows = null;
   const drawFab = () => {
-    fab.replaceChildren(icon(open ? I.cross : I.chat, label ? 16 : 20));
+    const glyph = icon(open ? I.cross : I.chat, label ? 18 : 24);
+    if (fabShows !== null && fabShows !== open) glyph.classList.add("ckw-turn");
+    fabShows = open;
+    fab.replaceChildren(glyph);
     if (label) fab.append(el("span", {}, label));
     if (unseen.length && !open) fab.append(el("span", { class: "ckw-msgr-count", "aria-hidden": "true" }, String(Math.min(unseen.length, 9))));
     fab.setAttribute("aria-expanded", String(open));
@@ -232,8 +243,13 @@ var build = (o) => {
     const card = el(
       "button",
       { type: "button", class: "ckw-msgr-preview-card" },
-      el("span", { class: "ckw-msgr-preview-who" }, `${whoLabel[m.from]}${unseen.length > 1 ? ` \xB7 ${unseen.length} new` : ""}`),
-      el("span", { class: "ckw-msgr-preview-text" }, m.body)
+      avatar(),
+      el(
+        "span",
+        { class: "ckw-msgr-preview-main" },
+        el("span", { class: "ckw-msgr-preview-who" }, `${whoLabel[m.from]}${unseen.length > 1 ? ` \xB7 ${unseen.length} new` : ""}`),
+        el("span", { class: "ckw-msgr-preview-text" }, m.body)
+      )
     );
     card.addEventListener("click", () => show("messages"));
     prev.replaceChildren(card, x);
@@ -255,7 +271,7 @@ var build = (o) => {
   const email = el("input", { class: "ckw-input", type: "email", inputmode: "email", autocomplete: "email", placeholder: "Your email (optional), so we can follow up", "aria-label": "Your email (optional)", maxlength: "200" });
   const row = el("div", { class: "ckw-msgr-row" });
   const text = el("textarea", { class: "ckw-textarea ckw-msgr-input", rows: "1", placeholder: "Write a message\u2026", "aria-label": "Message", maxlength: "4000" });
-  const send = el("button", { type: "submit", class: "ckw-btn ckw-btn-primary ckw-msgr-send", "aria-label": "Send" }, icon(I.send));
+  const send = el("button", { type: "submit", class: "ckw-msgr-send", "aria-label": "Send" }, icon(I.up));
   row.append(text, send);
   form.append(row);
   const list = el("ol", { class: "ckw-msgs", "aria-live": "polite", "aria-label": "Messages" });
@@ -295,7 +311,7 @@ var build = (o) => {
     return b;
   };
   const searchBox = () => {
-    const wrap = el("label", { class: "ckw-msgr-search" }, icon(I.search, 14));
+    const wrap = el("label", { class: "ckw-msgr-search" });
     const input = el("input", { class: "ckw-msgr-search-in", type: "search", placeholder: "Search for help", "aria-label": "Search for help", maxlength: "200" });
     input.value = query;
     let t;
@@ -313,7 +329,7 @@ var build = (o) => {
         if (view !== "help") go("help");
       }
     });
-    wrap.append(input);
+    wrap.append(input, icon(I.search, 16));
     return wrap;
   };
   const helpSearch = searchBox();
@@ -336,22 +352,39 @@ var build = (o) => {
     draw();
   };
   const drawHome = () => {
-    head.replaceChildren(el("span", { class: "ckw-msgr-brand" }, title), closeBtn());
+    head.replaceChildren(el("span", { class: "ckw-msgr-brand" }, avatar("sm"), el("span", {}, title)), closeBtn());
     const hero = el("div", { class: "ckw-msgr-hero" }, el("p", { class: "ckw-msgr-hello" }, greeting));
     const last = (thread?.messages ?? []).at(-1);
+    const parts = [hero];
+    if (last) {
+      const recent = el(
+        "button",
+        { type: "button", class: "ckw-msgr-card ckw-msgr-recent" },
+        el("span", { class: "ckw-msgr-card-label" }, "Recent message"),
+        el(
+          "span",
+          { class: "ckw-msgr-recent-row" },
+          avatar(),
+          el(
+            "span",
+            { class: "ckw-msgr-card-main" },
+            el("span", { class: "ckw-msgr-card-sub ckw-msgr-recent-text" }, last.body),
+            el("span", { class: "ckw-msgr-card-meta" }, `${last.from === "visitor" ? "You" : whoLabel[last.from]} \xB7 ${timeAgo(last.at)}`)
+          ),
+          unseen.length ? el("span", { class: "ckw-msgr-badge" }, String(unseen.length)) : icon(I.next, 14)
+        )
+      );
+      recent.addEventListener("click", () => go("messages"));
+      parts.push(recent);
+    }
     const msgCard = el(
       "button",
       { type: "button", class: "ckw-msgr-card" },
-      el(
-        "span",
-        { class: "ckw-msgr-card-main" },
-        el("b", {}, last ? "Recent message" : "Send us a message"),
-        el("span", { class: "ckw-msgr-card-sub" }, last ? `${last.from === "visitor" ? "You" : whoLabel[last.from]}: ${last.body}` : "We usually answer within a few hours")
-      ),
-      unseen.length ? el("span", { class: "ckw-msgr-badge" }, String(unseen.length)) : icon(I.send)
+      el("span", { class: "ckw-msgr-card-main" }, el("b", {}, "Send us a message"), el("span", { class: "ckw-msgr-card-sub" }, reply)),
+      el("span", { class: "ckw-msgr-go" }, icon(I.send))
     );
     msgCard.addEventListener("click", () => go("messages"));
-    const parts = [hero, msgCard];
+    parts.push(msgCard);
     if (helpOn && hasArticles !== false) {
       const helpCard = el("div", { class: "ckw-msgr-card ckw-msgr-card-col" }, searchBox());
       const top = (articles ?? []).slice(0, 4);
@@ -425,7 +458,10 @@ var build = (o) => {
   let drawn = -1;
   let listSig = "";
   const drawMessages = () => {
-    head.replaceChildren(el("span", {}, title), closeBtn());
+    head.replaceChildren(
+      el("span", { class: "ckw-msgr-who" }, avatar(), el("span", { class: "ckw-msgr-who-t" }, el("b", {}, title), el("span", {}, reply))),
+      closeBtn()
+    );
     const msgs = thread?.messages ?? [];
     const parts = [];
     if (!loaded) parts.push(el("div", { class: "ckw-skel" }));