@microsoft/omnichannel-chat-widget 1.8.4-main.424a580 → 1.8.4-main.6672d3a

package/lib/cjs/components/webchatcontainerstateful/WebChatContainerStateful.js

@@ -62,7 +62,7 @@ const createMagicCodeSuccessResponse = signin => {
   };
 };
 const WebChatContainerStateful = props => {
-  var _props$webChatContain, _defaultWebChatContai, _props$persistentChat, _extendedChatConfig$L, _extendedChatConfig$L2, _extendedChatConfig$L3, _extendedChatConfig$L4, _webChatContainerProp, _webChatContainerProp2, _webChatContainerProp3, _webChatContainerProp4, _webChatContainerProp5, _webChatContainerProp6, _webChatContainerProp7, _webChatContainerProp8, _props$webChatContain6, _props$webChatContain7, _defaultWebChatContai2, _props$webChatContain8, _props$webChatContain9, _defaultWebChatContai3, _webChatContainerProp9, _webChatContainerProp10, _webChatContainerProp11, _webChatContainerProp12, _webChatContainerProp13, _webChatContainerProp14, _webChatContainerProp15, _webChatContainerProp16, _webChatContainerProp17, _webChatContainerProp18, _webChatContainerProp19, _webChatContainerProp20, _webChatContainerProp21, _webChatContainerProp22, _webChatContainerProp23, _props$webChatContain10, _props$webChatContain11, _webChatContainerProp24, _webChatContainerProp25, _webChatContainerProp26, _webChatContainerProp27, _props$persistentChat2, _props$citationPanePr, _props$citationPanePr2, _props$citationPanePr3, _props$citationPanePr4, _props$citationPanePr5;
+  var _props$webChatContain, _defaultWebChatContai, _extendedChatConfig$L, _extendedChatConfig$L2, _extendedChatConfig$L3, _extendedChatConfig$L4, _webChatContainerProp, _webChatContainerProp2, _webChatContainerProp3, _webChatContainerProp4, _webChatContainerProp5, _webChatContainerProp6, _webChatContainerProp7, _webChatContainerProp8, _props$webChatContain6, _props$webChatContain7, _defaultWebChatContai2, _props$webChatContain8, _props$webChatContain9, _defaultWebChatContai3, _webChatContainerProp9, _webChatContainerProp10, _webChatContainerProp11, _webChatContainerProp12, _webChatContainerProp13, _webChatContainerProp14, _webChatContainerProp15, _webChatContainerProp16, _webChatContainerProp17, _webChatContainerProp18, _webChatContainerProp19, _webChatContainerProp20, _webChatContainerProp21, _webChatContainerProp22, _webChatContainerProp23, _props$webChatContain10, _props$webChatContain11, _webChatContainerProp24, _webChatContainerProp25, _webChatContainerProp26, _webChatContainerProp27, _props$citationPanePr, _props$citationPanePr2, _props$citationPanePr3, _props$citationPanePr4, _props$citationPanePr5;
   const [facadeChatSDK] = (0, _useFacadeChatSDKStore.default)();
 
   // Create a font family that includes emoji support, based on the primary font or default
@@ -96,18 +96,12 @@ const WebChatContainerStateful = props => {
 
   // Type the chatConfig properly to avoid 'any' usage
   const extendedChatConfig = props.chatConfig;
-  const isHistoryEnabledViaProps = props === null || props === void 0 ? void 0 : (_props$persistentChat = props.persistentChatHistoryProps) === null || _props$persistentChat === void 0 ? void 0 : _props$persistentChat.persistentChatHistoryEnabled;
   const isHistoryEnabledInConfig = extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L = extendedChatConfig.LiveWSAndLiveChatEngJoin) === null || _extendedChatConfig$L === void 0 ? void 0 : _extendedChatConfig$L.msdyn_enablepersistentchatpreviousconversations;
   const isHistoryEnabledViaFCB = extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L2 = extendedChatConfig.LcwFcbConfiguration) === null || _extendedChatConfig$L2 === void 0 ? void 0 : _extendedChatConfig$L2.lcwPersistentChatHistoryEnabled;
   const isPersistentChatEnabledForWidget = !!(extendedChatConfig !== null && extendedChatConfig !== void 0 && (_extendedChatConfig$L3 = extendedChatConfig.LiveChatConfigAuthSettings) !== null && _extendedChatConfig$L3 !== void 0 && _extendedChatConfig$L3.msdyn_javascriptclientfunction) || (0, _liveChatConfigUtils.isPersistentChatEnabled)(extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L4 = extendedChatConfig.LiveWSAndLiveChatEngJoin) === null || _extendedChatConfig$L4 === void 0 ? void 0 : _extendedChatConfig$L4.msdyn_conversationmode);
 
-  // isPersistentHistoryEnabled can only be  true if isHistoryEnabledViaFCB is true, and next conditions are met:
-  // 1. isHistoryEnabledViaProps is true (takes precedence over config)
-  // 2. isHistoryEnabledInConfig is true and isHistoryEnabledViaProps is undefined
-  const isPersistentHistoryEnabled = isHistoryEnabledViaProps || isHistoryEnabledInConfig && !isHistoryEnabledViaProps;
-
   // Check if both persistent chat and widget support are enabled
-  const shouldLoadPersistentHistoryMessages = isPersistentHistoryEnabled && isHistoryEnabledViaFCB && isPersistentChatEnabledForWidget;
+  const shouldLoadPersistentHistoryMessages = isHistoryEnabledInConfig && isHistoryEnabledViaFCB && isPersistentChatEnabledForWidget;
   if (shouldLoadPersistentHistoryMessages) {
     _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.PersistentChatHistoryEnabled
@@ -421,9 +415,7 @@ const WebChatContainerStateful = props => {
       height: "100%",
       width: "100%"
     }
-  }, shouldLoadPersistentHistoryMessages && /*#__PURE__*/_react2.default.createElement(_WebChatEventSubscribers.default, {
-    persistentChatHistoryEnabled: props === null || props === void 0 ? void 0 : (_props$persistentChat2 = props.persistentChatHistoryProps) === null || _props$persistentChat2 === void 0 ? void 0 : _props$persistentChat2.persistentChatHistoryEnabled
-  }), /*#__PURE__*/_react2.default.createElement(BasicWebChat, null))), citationPaneOpen && /*#__PURE__*/_react2.default.createElement(_CitationPaneStateful.default, {
+  }, shouldLoadPersistentHistoryMessages && /*#__PURE__*/_react2.default.createElement(_WebChatEventSubscribers.default, null), /*#__PURE__*/_react2.default.createElement(BasicWebChat, null))), citationPaneOpen && /*#__PURE__*/_react2.default.createElement(_CitationPaneStateful.default, {
     id: ((_props$citationPanePr = props.citationPaneProps) === null || _props$citationPanePr === void 0 ? void 0 : _props$citationPanePr.id) || _Constants.HtmlAttributeNames.ocwCitationPaneClassName,
     title: ((_props$citationPanePr2 = props.citationPaneProps) === null || _props$citationPanePr2 === void 0 ? void 0 : _props$citationPanePr2.title) || _Constants.HtmlAttributeNames.ocwCitationPaneTitle,
     contentHtml: citationPaneText,

package/lib/cjs/components/webchatcontainerstateful/common/activityConverters/convertPersistentChatHistoryMessageToActivity.js

@@ -62,11 +62,17 @@ const convertPersistentChatHistoryMessageToActivity = message => {
     }
     if (tags) {
       const formattedTags = additionalData.tags.split(",");
-      activity.channelData.tags = [...activity.channelData.tags, ...formattedTags];
+      activity.channelData = {
+        ...activity.channelData,
+        tags: [...activity.channelData.tags, ...formattedTags]
+      };
     }
   }
   if (from !== null && from !== void 0 && (_from$user = from.user) !== null && _from$user !== void 0 && _from$user.displayName) {
-    activity.from.name = from.user.displayName;
+    activity.from = {
+      ...activity.from,
+      name: from.user.displayName
+    };
   }
   if ((from === null || from === void 0 ? void 0 : (_from$application = from.application) === null || _from$application === void 0 ? void 0 : _from$application.displayName) === "Customer") {
     activity.from = {

package/lib/cjs/components/webchatcontainerstateful/hooks/usePersistentChatHistory.js

@@ -8,9 +8,8 @@ var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants"
 var _react = require("react");
 var _ChatWidgetEvents = _interopRequireDefault(require("../../livechatwidget/common/ChatWidgetEvents"));
 var _PersistentConversationHandler = _interopRequireDefault(require("../../livechatwidget/common/PersistentConversationHandler"));
-var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
-var _dispatchCustomEvent = _interopRequireDefault(require("../../../common/utils/dispatchCustomEvent"));
 var _SecureEventBus = _interopRequireDefault(require("../../../common/utils/SecureEventBus"));
+var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 const usePersistentChatHistory = (facadeChatSDK, props) => {
   const handlerRef = (0, _react.useRef)(null);
@@ -31,7 +30,6 @@ const usePersistentChatHistory = (facadeChatSDK, props) => {
       try {
         var _handlerRef$current;
         await ((_handlerRef$current = handlerRef.current) === null || _handlerRef$current === void 0 ? void 0 : _handlerRef$current.pullHistory());
-        (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.HIDE_LOADING_BANNER);
         _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
           Event: _TelemetryConstants.TelemetryEvent.LCWPersistentChatHistoryFetchCompleted,
           Description: "Persistent chat history fetch completed successfully"

package/lib/cjs/components/webchatcontainerstateful/interfaces/IExtendedChatConffig.js

@@ -0,0 +1 @@
+"use strict";

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/WebChatEventSubscribers.js

@@ -17,14 +17,13 @@ function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { de
  * Component to handle persistent chat history events.
  * Uses WebChatStoreLoader instead of hooks to avoid context issues.
  */
-const WebChatEventSubscribers = props => {
+const WebChatEventSubscribers = () => {
   const [isConnected, setIsConnected] = (0, _react.useState)(false);
   const [storeReady, setStoreReady] = (0, _react.useState)(false);
   const storeWaitTimer = (0, _utils.createTimer)();
+  // Type the chatConfig properly to avoid 'any' usage
+
   (0, _react.useEffect)(() => {
-    if (!props.persistentChatHistoryEnabled) {
-      return;
-    }
     _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.LCWWebChatStorePollingStarted,
       Description: "WebChat store polling started"
@@ -56,9 +55,9 @@ const WebChatEventSubscribers = props => {
         clearInterval(storeCheckInterval);
       };
     }
-  }, [props.persistentChatHistoryEnabled]);
+  }, []);
   (0, _react.useEffect)(() => {
-    if (!props.persistentChatHistoryEnabled || !storeReady) {
+    if (!storeReady) {
       return;
     }
     const checkConnectionStatus = () => {
@@ -115,7 +114,7 @@ const WebChatEventSubscribers = props => {
     return () => {
       clearInterval(interval);
     };
-  }, [isConnected, props.persistentChatHistoryEnabled, storeReady]);
+  }, [isConnected, storeReady]);
   return null;
 };
 var _default = WebChatEventSubscribers;

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activities/LazyLoadActivity.js

@@ -62,7 +62,7 @@ let LazyLoadHandler = /*#__PURE__*/function () {
 
     // Scroll operation state
     // Current scroll operation tracking
-    // Prevents concurrent scroll operations
+    // Prevents concurrent scroll operations (public for event handlers)
 
     // Timeout and queue management
     // Tracks all setTimeout IDs for cleanup
@@ -934,6 +934,21 @@ const LazyLoadActivity = props => {
       setHasMoreHistory(false);
     };
 
+    // Event listener for HISTORY_LOAD_ERROR - hides banner temporarily without disabling future loads
+    const handleHistoryLoadError = () => {
+      // Temporarily hide the banner by pausing, but keep hasMoreHistory true to allow retry
+      LazyLoadHandler.paused = true;
+      LazyLoadHandler.pendingScrollAction = false;
+
+      // Re-enable after a delay to allow retry on next scroll
+      // Note: This timeout is intentionally not tracked as it's scoped to the component lifecycle
+      window.setTimeout(() => {
+        LazyLoadHandler.paused = false;
+      }, 2000); // 2 second delay before allowing retry
+
+      LazyLoadHandler.logLifecycleEvent(_TelemetryConstants.TelemetryEvent.LCWLazyLoadHistoryError, "History load error - will retry on next scroll");
+    };
+
     // Event listener for PersistentConversationReset to sync React state
     // This fixes the issue where banner doesn't appear in start chat + close chat + start chat sequence
     // by ensuring React state (hasMoreHistory) is synchronized with handler state when reset occurs
@@ -946,6 +961,9 @@ const LazyLoadActivity = props => {
     const eventBus = _SecureEventBus.default.getInstance();
     const unsubscribeNoMoreHistory = eventBus.subscribe(_ChatWidgetEvents.default.NO_MORE_HISTORY_AVAILABLE, handleNoMoreHistory);
 
+    // Add event listener for history load errors
+    const unsubscribeHistoryError = eventBus.subscribe(_ChatWidgetEvents.default.HISTORY_LOAD_ERROR, handleHistoryLoadError);
+
     // Add event listener for persistent conversation reset
     const resetSubscription = _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.PersistentConversationReset).subscribe(handlePersistentConversationReset);
 
@@ -962,6 +980,7 @@ const LazyLoadActivity = props => {
       // Still need to return cleanup function even after reset
       return () => {
         unsubscribeNoMoreHistory();
+        unsubscribeHistoryError();
         resetSubscription.unsubscribe();
       };
     }
@@ -1014,6 +1033,7 @@ const LazyLoadActivity = props => {
 
       // Remove event listeners
       unsubscribeNoMoreHistory();
+      unsubscribeHistoryError();
       resetSubscription.unsubscribe();
       if (container) {
         container.removeEventListener("scroll", handleScroll);

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/citationsMiddleware.js

@@ -32,7 +32,12 @@ const createCitationsMiddleware = (state, dispatch) => () => next => action => {
         const citations = (_gptFeedback$summariz = gptFeedback.summarizationOpenAIResponse) === null || _gptFeedback$summariz === void 0 ? void 0 : (_gptFeedback$summariz2 = _gptFeedback$summariz.result) === null || _gptFeedback$summariz2 === void 0 ? void 0 : _gptFeedback$summariz2.textCitations;
         // Rewrite inline citation labels in activity.text to match the global map keys
         const updatedText = replaceCitations(action.payload.activity.text, citations, messagePrefix);
-        action.payload.activity.text = updatedText;
+
+        // Create new activity object to avoid mutation
+        action.payload.activity = {
+          ...action.payload.activity,
+          text: updatedText
+        };
         // Build a global citation map keyed by the prefixed citation id and
         // dispatch it to app state so the UI container can render citations.
         try {

package/lib/esm/common/Constants.js

@@ -136,6 +136,7 @@ _defineProperty(Constants, "customEventName", "customEventName");
 _defineProperty(Constants, "customEventValue", "customEventValue");
 _defineProperty(Constants, "Hidden", "Hidden");
 _defineProperty(Constants, "EndConversationDueToOverflow", "endconversationduetooverflow");
+_defineProperty(Constants, "SkipSessionCloseForPersistentChatFlag", "skipSessionCloseForPersistentChat");
 export const Regex = (_class = /*#__PURE__*/_createClass(function Regex() {
   _classCallCheck(this, Regex);
 }), _defineProperty(_class, "EmailRegex", "^(?:[a-zA-Z0-9!#$%&'*+/=?^_`{|}~-]+(?:\\.[a-zA-Z0-9!#$%&'*+/=?^_`{|}~-]+)*|\"[^\"\\\\]*(?:\\\\.[^\"\\\\]*)*\")@(?:[a-zA-Z0-9](?:[a-zA-Z0-9-]*[a-zA-Z0-9])?(?:\\.[a-zA-Z0-9](?:[a-zA-Z0-9-]*[a-zA-Z0-9])?)*|\\[(?:(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\\.){3}(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\\])$"), _class);
@@ -345,6 +346,7 @@ _defineProperty(PrepareEndChatDescriptionConstants, "ConversationEndedBy", "Conv
 _defineProperty(PrepareEndChatDescriptionConstants, "PrepareEndChatError", "There's an error while preparing to end chat. Closing chat widget.");
 _defineProperty(PrepareEndChatDescriptionConstants, "WidgetLoadFailedAfterSessionInit", "SessionInit was successful, but widget load failed. Ending chat to avoid ghost chats in OC.");
 _defineProperty(PrepareEndChatDescriptionConstants, "InitiateEndChatReceived", "Received InitiateEndChat BroadcastEvent while conversation state is not Active. Ending chat.");
+_defineProperty(PrepareEndChatDescriptionConstants, "InitiateEndChatReceivedActiveChat", "Received InitiateEndChat BroadcastEvent while conversation state is Active. Updating conversation states.");
 _defineProperty(PrepareEndChatDescriptionConstants, "EndChatReceivedFromOtherTabs", "Received EndChat BroadcastEvent from other tabs. Closing this chat.");
 _defineProperty(PrepareEndChatDescriptionConstants, "CustomerCloseChatOnFailureOrPostChat", "Customer is trying to close chat widget on start chat failure or post chat pane.");
 _defineProperty(PrepareEndChatDescriptionConstants, "CustomerCloseInactiveChat", "Chat was Inactive and customer is trying to close chat widget or refreshing the page.");

package/lib/esm/common/telemetry/AppInsightsEvents.js

@@ -1,7 +1,10 @@
 export const AppInsightsEventMapping = {
   "LCWChatButtonClicked": "LCWChatButtonActionStarted",
-  "PrechatSubmitted": "PrechatSubmitCompleted",
-  "StartChatEventRecevied": "StartChatEventReceivedCompleted",
+  "UXLCWChatButtonLoadingStart": "LiveChatWidgetChatButtonLoadingStarted",
+  "UXLCWChatButtonLoadingCompleted": "LiveChatWidgetChatButtonLoadingCompleted",
+  "UXPrechatPaneStart": "PrechatSurveyStarted",
+  "UXPrechatPaneCompleted": "PrechatSurveyCompleted",
+  "PrechatSubmitted": "PrechatSurveySubmitCompleted",
   "EndChatEventReceived": "EndChatEventReceivedCompleted",
   "EmailTranscriptSent": "EmailTranscriptActionCompleted",
   "EmailTranscriptFailed": "EmailTranscriptActionFailed",
@@ -9,8 +12,6 @@ export const AppInsightsEventMapping = {
   "HeaderMinimizeButtonClicked": "MinimizeChatActionStarted",
   "DownloadTranscriptButtonClicked": "DownloadTranscriptActionStarted",
   "EmailTranscriptButtonClicked": "EmailTranscriptButtonActionStarted",
-  "CustomerVoiceFormResponseSubmitted": "CustomerVoiceFormResponseSubmitCompleted",
-  "StartProactiveChatEventReceived": "StartProactiveChatEventReceivedCompleted",
   "ProactiveChatRejected": "ProactiveChatTimeOutCompleted",
   "MessageSent": "MessageSentCompleted",
   "MessageReceived": "MessageReceivedCompleted",
@@ -19,5 +20,10 @@ export const AppInsightsEventMapping = {
   "CustomContextReceived": "CustomContextReceivedCompleted",
   "NewTokenValidationStarted": "AuthTokenValidationStarted",
   "NewTokenValidationCompleted": "AuthTokenValidationCompleted",
-  "NewTokenValidationFailed": "AuthTokenValidationFailed"
+  "NewTokenValidationFailed": "AuthTokenValidationFailed",
+  "UXPostChatPaneStarted": "PostChatSurveyStarted",
+  "UXPostChatPaneCompleted": "PostChatSurveyCompleted",
+  "WidgetLoadStarted": "ChatSessionInitializationStarted",
+  "WidgetLoadComplete": "ChatSessionInitializationCompleted",
+  "WidgetLoadFailed": "ChatSessionInitializationFailed"
 };

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -300,6 +300,7 @@ export let TelemetryEvent;
   TelemetryEvent["LCWPersistentConversationHandlerInitialized"] = "LCWPersistentConversationHandlerInitialized";
   TelemetryEvent["LCWPersistentHistoryPullBlocked"] = "LCWPersistentHistoryPullBlocked";
   TelemetryEvent["LCWPersistentHistoryPullCompleted"] = "LCWPersistentHistoryPullCompleted";
+  TelemetryEvent["LCWPersistentHistoryReturnedNull"] = "LCWPersistentHistoryReturnedNull";
   TelemetryEvent["LCWLazyLoadInitializationStarted"] = "LCWLazyLoadInitializationStarted";
   TelemetryEvent["LCWLazyLoadContainerNotFound"] = "LCWLazyLoadContainerNotFound";
   TelemetryEvent["LCWLazyLoadInitializationCompleted"] = "LCWLazyLoadInitializationCompleted";
@@ -309,6 +310,7 @@ export let TelemetryEvent;
   TelemetryEvent["LCWLazyLoadActivityMounted"] = "LCWLazyLoadActivityMounted";
   TelemetryEvent["LCWLazyLoadReset"] = "LCWLazyLoadReset";
   TelemetryEvent["LCWLazyLoadNoMoreHistory"] = "LCWLazyLoadNoMoreHistory";
+  TelemetryEvent["LCWLazyLoadHistoryError"] = "LCWLazyLoadHistoryError";
   TelemetryEvent["LCWLazyLoadDestroyed"] = "LCWLazyLoadDestroyed";
   TelemetryEvent["SecureEventBusUnauthorizedDispatch"] = "SecureEventBusUnauthorizedDispatch";
   TelemetryEvent["SecureEventBusListenerError"] = "SecureEventBusListenerError";

package/lib/esm/common/telemetry/TelemetryManager.js

@@ -41,7 +41,7 @@ export const RegisterLoggers = () => {
       loggers.push(consoleLogger());
     }
     if (((_TelemetryManager$Int9 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int9 === void 0 ? void 0 : (_TelemetryManager$Int10 = _TelemetryManager$Int9.telemetryConfig) === null || _TelemetryManager$Int10 === void 0 ? void 0 : _TelemetryManager$Int10.telemetryDisabled) === false) {
-      var _TelemetryManager$Int11, _TelemetryManager$Int20, _TelemetryManager$Int21, _TelemetryManager$Int22, _TelemetryManager$Int23;
+      var _TelemetryManager$Int11, _TelemetryManager$Int20, _TelemetryManager$Int21, _TelemetryManager$Int22, _TelemetryManager$Int23, _TelemetryManager$Int24, _TelemetryManager$Int25, _TelemetryManager$Int26;
       if ((_TelemetryManager$Int11 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int11 !== void 0 && _TelemetryManager$Int11.ariaConfig) {
         var _TelemetryManager$Int12, _TelemetryManager$Int13, _TelemetryManager$Int14, _TelemetryManager$Int15, _TelemetryManager$Int16, _TelemetryManager$Int17, _TelemetryManager$Int18, _TelemetryManager$Int19;
         loggers.push(ariaTelemetryLogger(((_TelemetryManager$Int12 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int12 === void 0 ? void 0 : (_TelemetryManager$Int13 = _TelemetryManager$Int12.ariaConfig) === null || _TelemetryManager$Int13 === void 0 ? void 0 : _TelemetryManager$Int13.ariaTelemetryKey) ?? defaultAriaConfig.ariaTelemetryKey, ((_TelemetryManager$Int14 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int14 === void 0 ? void 0 : (_TelemetryManager$Int15 = _TelemetryManager$Int14.ariaConfig) === null || _TelemetryManager$Int15 === void 0 ? void 0 : _TelemetryManager$Int15.disableCookieUsage) ?? defaultAriaConfig.disableCookieUsage, ((_TelemetryManager$Int16 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : (_TelemetryManager$Int17 = _TelemetryManager$Int16.ariaConfig) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.collectorUriForTelemetry) ?? defaultAriaConfig.collectorUriForTelemetry, ((_TelemetryManager$Int18 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int18 === void 0 ? void 0 : (_TelemetryManager$Int19 = _TelemetryManager$Int18.ariaConfig) === null || _TelemetryManager$Int19 === void 0 ? void 0 : _TelemetryManager$Int19.ariaTelemetryApplicationName) ?? defaultAriaConfig.ariaTelemetryApplicationName));
@@ -52,12 +52,15 @@ export const RegisterLoggers = () => {
           loggers.push(logger);
         });
       }
-      if (((_TelemetryManager$Int22 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int22 === void 0 ? void 0 : (_TelemetryManager$Int23 = _TelemetryManager$Int22.appInsightsConfig) === null || _TelemetryManager$Int23 === void 0 ? void 0 : _TelemetryManager$Int23.appInsightsDisabled) === false) {
-        var _TelemetryManager$Int24;
-        if ((_TelemetryManager$Int24 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int24 !== void 0 && _TelemetryManager$Int24.appInsightsConfig.appInsightsKey) {
-          var _TelemetryManager$Int25;
-          loggers.push(appInsightsLogger((_TelemetryManager$Int25 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int25 === void 0 ? void 0 : _TelemetryManager$Int25.appInsightsConfig.appInsightsKey));
-        }
+      const chatConfigAppInsightsKey = (_TelemetryManager$Int22 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int22 === void 0 ? void 0 : _TelemetryManager$Int22.chatConfigAppInsightsKey;
+      const appInsightsKeyFromUser = (_TelemetryManager$Int23 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int23 === void 0 ? void 0 : (_TelemetryManager$Int24 = _TelemetryManager$Int23.appInsightsConfig) === null || _TelemetryManager$Int24 === void 0 ? void 0 : _TelemetryManager$Int24.appInsightsKey;
+      // when chatConfig has AppInsightsInstrumentationKey
+      if (chatConfigAppInsightsKey) {
+        loggers.push(appInsightsLogger(chatConfigAppInsightsKey));
+      }
+      // when key set through appInsightsConfig
+      else if (appInsightsKeyFromUser && ((_TelemetryManager$Int25 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int25 === void 0 ? void 0 : (_TelemetryManager$Int26 = _TelemetryManager$Int25.appInsightsConfig) === null || _TelemetryManager$Int26 === void 0 ? void 0 : _TelemetryManager$Int26.appInsightsDisabled) === false) {
+        loggers.push(appInsightsLogger(appInsightsKeyFromUser));
       }
     }
   };

package/lib/esm/components/livechatwidget/common/ChatWidgetEvents.js

@@ -3,6 +3,6 @@ var ChatWidgetEvents;
   ChatWidgetEvents["ADD_ACTIVITY"] = "CHAT_WIDGET/ADD_ACTIVITY";
   ChatWidgetEvents["FETCH_PERSISTENT_CHAT_HISTORY"] = "CHAT_WIDGET/FETCH_PERSISTENT_CHAT_HISTORY";
   ChatWidgetEvents["NO_MORE_HISTORY_AVAILABLE"] = "CHAT_WIDGET/NO_MORE_HISTORY_AVAILABLE";
-  ChatWidgetEvents["HIDE_LOADING_BANNER"] = "CHAT_WIDGET/HIDE_LOADING_BANNER";
+  ChatWidgetEvents["HISTORY_LOAD_ERROR"] = "CHAT_WIDGET/HISTORY_LOAD_ERROR";
 })(ChatWidgetEvents || (ChatWidgetEvents = {}));
 export default ChatWidgetEvents;

package/lib/esm/components/livechatwidget/common/PersistentConversationHandler.js

@@ -30,7 +30,7 @@ let PersistentConversationHandler = /*#__PURE__*/function () {
     _defineProperty(this, "facadeChatSDK", void 0);
     _defineProperty(this, "lastMessage", null);
     _defineProperty(this, "count", 0);
-    _defineProperty(this, "pageSize", 4);
+    _defineProperty(this, "pageSize", defaultPersistentChatHistoryProps.pageSize);
     _defineProperty(this, "isCurrentlyPulling", false);
     _defineProperty(this, "pageTokenInTransitSet", new Set());
     _defineProperty(this, "resetEventListener", BroadcastService.getMessageByEventName(BroadcastEvent.PersistentConversationReset).subscribe(() => {
@@ -42,7 +42,7 @@ let PersistentConversationHandler = /*#__PURE__*/function () {
       Event: TelemetryEvent.LCWPersistentConversationHandlerInitialized,
       Description: "PersistentConversationHandler initialized",
       CustomProperties: {
-        pageSize: this.pageSize
+        pageSize: defaultPersistentChatHistoryProps.pageSize
       }
     });
   }
@@ -55,8 +55,8 @@ let PersistentConversationHandler = /*#__PURE__*/function () {
         ...props
       };
 
-      // if the props is not existent or is not  anumber then default to 4
-      this.pageSize = ((_this$appliedProps = this.appliedProps) === null || _this$appliedProps === void 0 ? void 0 : _this$appliedProps.pageSize) !== undefined && !isNaN(this.appliedProps.pageSize) ? this.appliedProps.pageSize : 4;
+      // if the props is not existent or is not a number then default to defaultPersistentChatHistoryProps.pageSize
+      this.pageSize = ((_this$appliedProps = this.appliedProps) === null || _this$appliedProps === void 0 ? void 0 : _this$appliedProps.pageSize) !== undefined && !isNaN(this.appliedProps.pageSize) ? this.appliedProps.pageSize : defaultPersistentChatHistoryProps.pageSize;
     }
   }, {
     key: "reset",
@@ -101,12 +101,23 @@ let PersistentConversationHandler = /*#__PURE__*/function () {
       try {
         var _ref;
         const messages = await this.fetchHistoryMessages();
-        if (messages === null || (messages === null || messages === void 0 ? void 0 : messages.length) === 0) {
+
+        // Handle error case - null indicates an error occurred
+        // Don't mark as last pull to allow retry on next attempt
+        if (messages == null) {
+          TelemetryHelper.logActionEvent(LogLevel.WARN, {
+            Event: TelemetryEvent.LCWPersistentHistoryReturnedNull,
+            Description: "History pull returned null - Possible error occurred, will retry on next scroll",
+            ElapsedTimeInMilliseconds: pullTimer.milliSecondsElapsed
+          });
+          return;
+        }
+
+        // Handle legitimate end of history - empty array
+        if (messages.length === 0) {
           this.isLastPull = true;
           // Dispatch event to notify UI that no more history is available
           dispatchCustomEvent(ChatWidgetEvents.NO_MORE_HISTORY_AVAILABLE);
-          // Also hide the loading banner
-          dispatchCustomEvent(ChatWidgetEvents.HIDE_LOADING_BANNER);
           TelemetryHelper.logActionEvent(LogLevel.INFO, {
             Event: TelemetryEvent.LCWPersistentHistoryPullCompleted,
             Description: "History pull completed - no more messages",
@@ -116,9 +127,6 @@ let PersistentConversationHandler = /*#__PURE__*/function () {
         }
         const messagesDescOrder = (_ref = [...messages]) === null || _ref === void 0 ? void 0 : _ref.reverse();
         this.processHistoryMessages(messagesDescOrder);
-
-        // Dispatch event to hide the loading banner after messages are processed
-        dispatchCustomEvent(ChatWidgetEvents.HIDE_LOADING_BANNER);
         TelemetryHelper.logActionEvent(LogLevel.INFO, {
           Event: TelemetryEvent.LCWPersistentHistoryPullCompleted,
           Description: "History pull completed successfully",
@@ -174,7 +182,6 @@ let PersistentConversationHandler = /*#__PURE__*/function () {
       if (!this.shouldPull()) {
         // Dispatch event to ensure banner is hidden when no more pulls are needed
         dispatchCustomEvent(ChatWidgetEvents.NO_MORE_HISTORY_AVAILABLE);
-        dispatchCustomEvent(ChatWidgetEvents.HIDE_LOADING_BANNER);
         return [];
       }
       const options = {
@@ -200,24 +207,20 @@ let PersistentConversationHandler = /*#__PURE__*/function () {
           this.isLastPull = true;
           // Dispatch event when we reach the end of available history
           dispatchCustomEvent(ChatWidgetEvents.NO_MORE_HISTORY_AVAILABLE);
-          // Also hide the loading banner
-          dispatchCustomEvent(ChatWidgetEvents.HIDE_LOADING_BANNER);
           return [];
         }
-        dispatchCustomEvent(ChatWidgetEvents.HIDE_LOADING_BANNER);
         return messages;
       } catch (error) {
         TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
           Event: TelemetryEvent.FetchPersistentChatHistoryFailed,
           ExceptionDetails: error
         });
-        this.isLastPull = true;
-        this.pageToken = null;
-        // Dispatch event when there's an error to stop loading banner
-        dispatchCustomEvent(ChatWidgetEvents.NO_MORE_HISTORY_AVAILABLE);
-        // Also hide the loading banner
-        dispatchCustomEvent(ChatWidgetEvents.HIDE_LOADING_BANNER);
-        return [];
+
+        // On error, dispatch HISTORY_LOAD_ERROR to hide loading banner without marking conversation as ended
+        // This allows recovery on the next attempt (e.g., transient network errors)
+        // Return null to distinguish error from legitimate empty history
+        dispatchCustomEvent(ChatWidgetEvents.HISTORY_LOAD_ERROR);
+        return null;
       }
     }
   }, {

package/lib/esm/components/livechatwidget/common/defaultProps/defaultPersistentChatHistoryProps.js

@@ -1,6 +1,5 @@
 export const defaultPersistentChatHistoryProps = {
-  persistentChatHistoryEnabled: true,
-  pageSize: 4,
+  pageSize: 10,
   dividerActivityStyle: {
     border: "1px solid rgb(96, 94, 92, 0.5)",
     margin: "10px 20%"

package/lib/esm/components/livechatwidget/common/endChat.js

@@ -195,6 +195,18 @@ const endChat = async (props, facadeChatSDK, state, dispatch, setAdapter, setWeb
       facadeChatSDK.destroy();
     }
   }
+
+  //moving logic below to before processing skipCloseChat logic to avoid race conditions of postMessage for endChatEvent for other tabs vs postMessage for CloseChat
+  //TODO: clarify if this postMessageToOtherTab actually works in production.
+  if (postMessageToOtherTab) {
+    const endChatEventName = await getEndChatEventName(facadeChatSDK, props);
+    BroadcastService.postMessage({
+      eventName: endChatEventName,
+      payload: {
+        runtimeId: TelemetryManager.InternalTelemetryData.lcwRuntimeId
+      }
+    });
+  }
   if (!skipCloseChat) {
     try {
       var _props$webChatContain;
@@ -234,17 +246,17 @@ const endChat = async (props, facadeChatSDK, state, dispatch, setAdapter, setWeb
       });
       closeChatWidget(dispatch, setWebChatStyles, props);
       facadeChatSDK.destroy();
+
+      //always post the close chat event after chat closed and cleanup completed
+      BroadcastService.postMessage({
+        eventName: BroadcastEvent.CloseChat
+      });
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.CloseChatCall,
+        Description: "Broadcasted close chat event"
+      });
     }
   }
-  if (postMessageToOtherTab) {
-    const endChatEventName = await getEndChatEventName(facadeChatSDK, props);
-    BroadcastService.postMessage({
-      eventName: endChatEventName,
-      payload: {
-        runtimeId: TelemetryManager.InternalTelemetryData.lcwRuntimeId
-      }
-    });
-  }
 };
 export const callingStateCleanUp = dispatch => {
   dispatch({

package/lib/esm/components/livechatwidget/common/registerTelemetryLoggers.js

@@ -24,7 +24,10 @@ export const registerTelemetryLoggers = (props, dispatch) => {
       appInsightsConfig: Object.assign({}, defaultAppInsightsConfig, props.appInsightsConfig)
     };
     if (props.chatConfig) {
+      var _props$chatConfig$Liv;
       telemetryData = TelemetryHelper.addChatConfigDataToTelemetry(props === null || props === void 0 ? void 0 : props.chatConfig, telemetryData);
+      //store AppInsights instrumentation key from chatConfig if present
+      telemetryData.chatConfigAppInsightsKey = (_props$chatConfig$Liv = props.chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.AppInsightsInstrumentationKey;
     }
     if (!((_props$chatSDK = props.chatSDK) !== null && _props$chatSDK !== void 0 && (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) !== null && _props$chatSDK$omnich !== void 0 && _props$chatSDK$omnich.orgId) || ((_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.orgId.trim().length) === 0) {
       throw new Error("orgId is undefined in ChatSDK");