@microsoft/omnichannel-chat-widget 1.8.4-main.424a580 → 1.8.4-main.6672d3a

package/README.md

@@ -268,6 +268,33 @@ const customizedFooterProp: IFooterProps = {
         setOnCustomEvent((event) => console.log(event));
         ```
 
+#### Trigger initiateEndChat event
+Customer can trigger the initiateEndChat event via BroadcastService to end a chat session.
+When needed, the payload below could be triggered:
+```js
+const endChatEvent = {
+    eventName: "InitiateEndChat",
+    payload: {
+        skipSessionCloseForPersistentChat: true
+    } //optional payload
+};
+BroadcastService.postMessage(endChatEvent);
+```
+
+The payload of the event is optional, only needed when force closing of a persistent chat session is not required.
+When chat widget receives the event without any payload, it will:
+1. set the widget to closed state, the widget panel will be minimized. Post chat survey will not be displayed.
+2. trigger a sessionclose service network request to OmniChannel services.
+
+If skipSessionCloseForPersistentChat is set to true. The session close network request will not be triggered, instead, if postChat survey is available, post chat survey will be displayed.
+
+After successfully processed initiateEndChat event. The CloseChat event is broadcasted.
+```js
+BroadcastService.getMessageByEventName("CloseChat").subscribe(async (msg) => {
+    console.log("close chat received: ", msg);
+    //more actions to unmount component and resources
+})
+```
 ## See Also
 
 [Customizations Dev Guide](https://github.com/microsoft/omnichannel-chat-widget/blob/main/docs/customizations/getstarted.md)\

package/lib/cjs/common/Constants.js

@@ -143,6 +143,7 @@ _defineProperty(Constants, "customEventName", "customEventName");
 _defineProperty(Constants, "customEventValue", "customEventValue");
 _defineProperty(Constants, "Hidden", "Hidden");
 _defineProperty(Constants, "EndConversationDueToOverflow", "endconversationduetooverflow");
+_defineProperty(Constants, "SkipSessionCloseForPersistentChatFlag", "skipSessionCloseForPersistentChat");
 const Regex = (_class = /*#__PURE__*/_createClass(function Regex() {
   _classCallCheck(this, Regex);
 }), _defineProperty(_class, "EmailRegex", "^(?:[a-zA-Z0-9!#$%&'*+/=?^_`{|}~-]+(?:\\.[a-zA-Z0-9!#$%&'*+/=?^_`{|}~-]+)*|\"[^\"\\\\]*(?:\\\\.[^\"\\\\]*)*\")@(?:[a-zA-Z0-9](?:[a-zA-Z0-9-]*[a-zA-Z0-9])?(?:\\.[a-zA-Z0-9](?:[a-zA-Z0-9-]*[a-zA-Z0-9])?)*|\\[(?:(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\\.){3}(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\\])$"), _class);
@@ -378,6 +379,7 @@ _defineProperty(PrepareEndChatDescriptionConstants, "ConversationEndedBy", "Conv
 _defineProperty(PrepareEndChatDescriptionConstants, "PrepareEndChatError", "There's an error while preparing to end chat. Closing chat widget.");
 _defineProperty(PrepareEndChatDescriptionConstants, "WidgetLoadFailedAfterSessionInit", "SessionInit was successful, but widget load failed. Ending chat to avoid ghost chats in OC.");
 _defineProperty(PrepareEndChatDescriptionConstants, "InitiateEndChatReceived", "Received InitiateEndChat BroadcastEvent while conversation state is not Active. Ending chat.");
+_defineProperty(PrepareEndChatDescriptionConstants, "InitiateEndChatReceivedActiveChat", "Received InitiateEndChat BroadcastEvent while conversation state is Active. Updating conversation states.");
 _defineProperty(PrepareEndChatDescriptionConstants, "EndChatReceivedFromOtherTabs", "Received EndChat BroadcastEvent from other tabs. Closing this chat.");
 _defineProperty(PrepareEndChatDescriptionConstants, "CustomerCloseChatOnFailureOrPostChat", "Customer is trying to close chat widget on start chat failure or post chat pane.");
 _defineProperty(PrepareEndChatDescriptionConstants, "CustomerCloseInactiveChat", "Chat was Inactive and customer is trying to close chat widget or refreshing the page.");

package/lib/cjs/common/telemetry/AppInsightsEvents.js

@@ -6,8 +6,11 @@ Object.defineProperty(exports, "__esModule", {
 exports.AppInsightsEventMapping = void 0;
 const AppInsightsEventMapping = {
   "LCWChatButtonClicked": "LCWChatButtonActionStarted",
-  "PrechatSubmitted": "PrechatSubmitCompleted",
-  "StartChatEventRecevied": "StartChatEventReceivedCompleted",
+  "UXLCWChatButtonLoadingStart": "LiveChatWidgetChatButtonLoadingStarted",
+  "UXLCWChatButtonLoadingCompleted": "LiveChatWidgetChatButtonLoadingCompleted",
+  "UXPrechatPaneStart": "PrechatSurveyStarted",
+  "UXPrechatPaneCompleted": "PrechatSurveyCompleted",
+  "PrechatSubmitted": "PrechatSurveySubmitCompleted",
   "EndChatEventReceived": "EndChatEventReceivedCompleted",
   "EmailTranscriptSent": "EmailTranscriptActionCompleted",
   "EmailTranscriptFailed": "EmailTranscriptActionFailed",
@@ -15,8 +18,6 @@ const AppInsightsEventMapping = {
   "HeaderMinimizeButtonClicked": "MinimizeChatActionStarted",
   "DownloadTranscriptButtonClicked": "DownloadTranscriptActionStarted",
   "EmailTranscriptButtonClicked": "EmailTranscriptButtonActionStarted",
-  "CustomerVoiceFormResponseSubmitted": "CustomerVoiceFormResponseSubmitCompleted",
-  "StartProactiveChatEventReceived": "StartProactiveChatEventReceivedCompleted",
   "ProactiveChatRejected": "ProactiveChatTimeOutCompleted",
   "MessageSent": "MessageSentCompleted",
   "MessageReceived": "MessageReceivedCompleted",
@@ -25,6 +26,11 @@ const AppInsightsEventMapping = {
   "CustomContextReceived": "CustomContextReceivedCompleted",
   "NewTokenValidationStarted": "AuthTokenValidationStarted",
   "NewTokenValidationCompleted": "AuthTokenValidationCompleted",
-  "NewTokenValidationFailed": "AuthTokenValidationFailed"
+  "NewTokenValidationFailed": "AuthTokenValidationFailed",
+  "UXPostChatPaneStarted": "PostChatSurveyStarted",
+  "UXPostChatPaneCompleted": "PostChatSurveyCompleted",
+  "WidgetLoadStarted": "ChatSessionInitializationStarted",
+  "WidgetLoadComplete": "ChatSessionInitializationCompleted",
+  "WidgetLoadFailed": "ChatSessionInitializationFailed"
 };
 exports.AppInsightsEventMapping = AppInsightsEventMapping;

package/lib/cjs/common/telemetry/TelemetryConstants.js

@@ -306,6 +306,7 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["LCWPersistentConversationHandlerInitialized"] = "LCWPersistentConversationHandlerInitialized";
   TelemetryEvent["LCWPersistentHistoryPullBlocked"] = "LCWPersistentHistoryPullBlocked";
   TelemetryEvent["LCWPersistentHistoryPullCompleted"] = "LCWPersistentHistoryPullCompleted";
+  TelemetryEvent["LCWPersistentHistoryReturnedNull"] = "LCWPersistentHistoryReturnedNull";
   TelemetryEvent["LCWLazyLoadInitializationStarted"] = "LCWLazyLoadInitializationStarted";
   TelemetryEvent["LCWLazyLoadContainerNotFound"] = "LCWLazyLoadContainerNotFound";
   TelemetryEvent["LCWLazyLoadInitializationCompleted"] = "LCWLazyLoadInitializationCompleted";
@@ -315,6 +316,7 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["LCWLazyLoadActivityMounted"] = "LCWLazyLoadActivityMounted";
   TelemetryEvent["LCWLazyLoadReset"] = "LCWLazyLoadReset";
   TelemetryEvent["LCWLazyLoadNoMoreHistory"] = "LCWLazyLoadNoMoreHistory";
+  TelemetryEvent["LCWLazyLoadHistoryError"] = "LCWLazyLoadHistoryError";
   TelemetryEvent["LCWLazyLoadDestroyed"] = "LCWLazyLoadDestroyed";
   TelemetryEvent["SecureEventBusUnauthorizedDispatch"] = "SecureEventBusUnauthorizedDispatch";
   TelemetryEvent["SecureEventBusListenerError"] = "SecureEventBusListenerError";

package/lib/cjs/common/telemetry/TelemetryManager.js

@@ -50,7 +50,7 @@ const RegisterLoggers = () => {
       loggers.push((0, _consoleLogger.consoleLogger)());
     }
     if (((_TelemetryManager$Int9 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int9 === void 0 ? void 0 : (_TelemetryManager$Int10 = _TelemetryManager$Int9.telemetryConfig) === null || _TelemetryManager$Int10 === void 0 ? void 0 : _TelemetryManager$Int10.telemetryDisabled) === false) {
-      var _TelemetryManager$Int11, _TelemetryManager$Int20, _TelemetryManager$Int21, _TelemetryManager$Int22, _TelemetryManager$Int23;
+      var _TelemetryManager$Int11, _TelemetryManager$Int20, _TelemetryManager$Int21, _TelemetryManager$Int22, _TelemetryManager$Int23, _TelemetryManager$Int24, _TelemetryManager$Int25, _TelemetryManager$Int26;
       if ((_TelemetryManager$Int11 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int11 !== void 0 && _TelemetryManager$Int11.ariaConfig) {
         var _TelemetryManager$Int12, _TelemetryManager$Int13, _TelemetryManager$Int14, _TelemetryManager$Int15, _TelemetryManager$Int16, _TelemetryManager$Int17, _TelemetryManager$Int18, _TelemetryManager$Int19;
         loggers.push((0, _ariaTelemetryLogger.ariaTelemetryLogger)(((_TelemetryManager$Int12 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int12 === void 0 ? void 0 : (_TelemetryManager$Int13 = _TelemetryManager$Int12.ariaConfig) === null || _TelemetryManager$Int13 === void 0 ? void 0 : _TelemetryManager$Int13.ariaTelemetryKey) ?? _defaultAriaConfig.defaultAriaConfig.ariaTelemetryKey, ((_TelemetryManager$Int14 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int14 === void 0 ? void 0 : (_TelemetryManager$Int15 = _TelemetryManager$Int14.ariaConfig) === null || _TelemetryManager$Int15 === void 0 ? void 0 : _TelemetryManager$Int15.disableCookieUsage) ?? _defaultAriaConfig.defaultAriaConfig.disableCookieUsage, ((_TelemetryManager$Int16 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : (_TelemetryManager$Int17 = _TelemetryManager$Int16.ariaConfig) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.collectorUriForTelemetry) ?? _defaultAriaConfig.defaultAriaConfig.collectorUriForTelemetry, ((_TelemetryManager$Int18 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int18 === void 0 ? void 0 : (_TelemetryManager$Int19 = _TelemetryManager$Int18.ariaConfig) === null || _TelemetryManager$Int19 === void 0 ? void 0 : _TelemetryManager$Int19.ariaTelemetryApplicationName) ?? _defaultAriaConfig.defaultAriaConfig.ariaTelemetryApplicationName));
@@ -61,12 +61,15 @@ const RegisterLoggers = () => {
           loggers.push(logger);
         });
       }
-      if (((_TelemetryManager$Int22 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int22 === void 0 ? void 0 : (_TelemetryManager$Int23 = _TelemetryManager$Int22.appInsightsConfig) === null || _TelemetryManager$Int23 === void 0 ? void 0 : _TelemetryManager$Int23.appInsightsDisabled) === false) {
-        var _TelemetryManager$Int24;
-        if ((_TelemetryManager$Int24 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int24 !== void 0 && _TelemetryManager$Int24.appInsightsConfig.appInsightsKey) {
-          var _TelemetryManager$Int25;
-          loggers.push((0, _appInsightsLogger.appInsightsLogger)((_TelemetryManager$Int25 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int25 === void 0 ? void 0 : _TelemetryManager$Int25.appInsightsConfig.appInsightsKey));
-        }
+      const chatConfigAppInsightsKey = (_TelemetryManager$Int22 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int22 === void 0 ? void 0 : _TelemetryManager$Int22.chatConfigAppInsightsKey;
+      const appInsightsKeyFromUser = (_TelemetryManager$Int23 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int23 === void 0 ? void 0 : (_TelemetryManager$Int24 = _TelemetryManager$Int23.appInsightsConfig) === null || _TelemetryManager$Int24 === void 0 ? void 0 : _TelemetryManager$Int24.appInsightsKey;
+      // when chatConfig has AppInsightsInstrumentationKey
+      if (chatConfigAppInsightsKey) {
+        loggers.push((0, _appInsightsLogger.appInsightsLogger)(chatConfigAppInsightsKey));
+      }
+      // when key set through appInsightsConfig
+      else if (appInsightsKeyFromUser && ((_TelemetryManager$Int25 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int25 === void 0 ? void 0 : (_TelemetryManager$Int26 = _TelemetryManager$Int25.appInsightsConfig) === null || _TelemetryManager$Int26 === void 0 ? void 0 : _TelemetryManager$Int26.appInsightsDisabled) === false) {
+        loggers.push((0, _appInsightsLogger.appInsightsLogger)(appInsightsKeyFromUser));
       }
     }
   };

package/lib/cjs/components/livechatwidget/common/ChatWidgetEvents.js

@@ -9,7 +9,7 @@ var ChatWidgetEvents;
   ChatWidgetEvents["ADD_ACTIVITY"] = "CHAT_WIDGET/ADD_ACTIVITY";
   ChatWidgetEvents["FETCH_PERSISTENT_CHAT_HISTORY"] = "CHAT_WIDGET/FETCH_PERSISTENT_CHAT_HISTORY";
   ChatWidgetEvents["NO_MORE_HISTORY_AVAILABLE"] = "CHAT_WIDGET/NO_MORE_HISTORY_AVAILABLE";
-  ChatWidgetEvents["HIDE_LOADING_BANNER"] = "CHAT_WIDGET/HIDE_LOADING_BANNER";
+  ChatWidgetEvents["HISTORY_LOAD_ERROR"] = "CHAT_WIDGET/HISTORY_LOAD_ERROR";
 })(ChatWidgetEvents || (ChatWidgetEvents = {}));
 var _default = ChatWidgetEvents;
 exports.default = _default;

package/lib/cjs/components/livechatwidget/common/PersistentConversationHandler.js

@@ -36,7 +36,7 @@ let PersistentConversationHandler = /*#__PURE__*/function () {
     _defineProperty(this, "facadeChatSDK", void 0);
     _defineProperty(this, "lastMessage", null);
     _defineProperty(this, "count", 0);
-    _defineProperty(this, "pageSize", 4);
+    _defineProperty(this, "pageSize", _defaultPersistentChatHistoryProps.defaultPersistentChatHistoryProps.pageSize);
     _defineProperty(this, "isCurrentlyPulling", false);
     _defineProperty(this, "pageTokenInTransitSet", new Set());
     _defineProperty(this, "resetEventListener", _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.PersistentConversationReset).subscribe(() => {
@@ -48,7 +48,7 @@ let PersistentConversationHandler = /*#__PURE__*/function () {
       Event: _TelemetryConstants.TelemetryEvent.LCWPersistentConversationHandlerInitialized,
       Description: "PersistentConversationHandler initialized",
       CustomProperties: {
-        pageSize: this.pageSize
+        pageSize: _defaultPersistentChatHistoryProps.defaultPersistentChatHistoryProps.pageSize
       }
     });
   }
@@ -61,8 +61,8 @@ let PersistentConversationHandler = /*#__PURE__*/function () {
         ...props
       };
 
-      // if the props is not existent or is not  anumber then default to 4
-      this.pageSize = ((_this$appliedProps = this.appliedProps) === null || _this$appliedProps === void 0 ? void 0 : _this$appliedProps.pageSize) !== undefined && !isNaN(this.appliedProps.pageSize) ? this.appliedProps.pageSize : 4;
+      // if the props is not existent or is not a number then default to defaultPersistentChatHistoryProps.pageSize
+      this.pageSize = ((_this$appliedProps = this.appliedProps) === null || _this$appliedProps === void 0 ? void 0 : _this$appliedProps.pageSize) !== undefined && !isNaN(this.appliedProps.pageSize) ? this.appliedProps.pageSize : _defaultPersistentChatHistoryProps.defaultPersistentChatHistoryProps.pageSize;
     }
   }, {
     key: "reset",
@@ -107,12 +107,23 @@ let PersistentConversationHandler = /*#__PURE__*/function () {
       try {
         var _ref;
         const messages = await this.fetchHistoryMessages();
-        if (messages === null || (messages === null || messages === void 0 ? void 0 : messages.length) === 0) {
+
+        // Handle error case - null indicates an error occurred
+        // Don't mark as last pull to allow retry on next attempt
+        if (messages == null) {
+          _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.WARN, {
+            Event: _TelemetryConstants.TelemetryEvent.LCWPersistentHistoryReturnedNull,
+            Description: "History pull returned null - Possible error occurred, will retry on next scroll",
+            ElapsedTimeInMilliseconds: pullTimer.milliSecondsElapsed
+          });
+          return;
+        }
+
+        // Handle legitimate end of history - empty array
+        if (messages.length === 0) {
           this.isLastPull = true;
           // Dispatch event to notify UI that no more history is available
           (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.NO_MORE_HISTORY_AVAILABLE);
-          // Also hide the loading banner
-          (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.HIDE_LOADING_BANNER);
           _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
             Event: _TelemetryConstants.TelemetryEvent.LCWPersistentHistoryPullCompleted,
             Description: "History pull completed - no more messages",
@@ -122,9 +133,6 @@ let PersistentConversationHandler = /*#__PURE__*/function () {
         }
         const messagesDescOrder = (_ref = [...messages]) === null || _ref === void 0 ? void 0 : _ref.reverse();
         this.processHistoryMessages(messagesDescOrder);
-
-        // Dispatch event to hide the loading banner after messages are processed
-        (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.HIDE_LOADING_BANNER);
         _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
           Event: _TelemetryConstants.TelemetryEvent.LCWPersistentHistoryPullCompleted,
           Description: "History pull completed successfully",
@@ -180,7 +188,6 @@ let PersistentConversationHandler = /*#__PURE__*/function () {
       if (!this.shouldPull()) {
         // Dispatch event to ensure banner is hidden when no more pulls are needed
         (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.NO_MORE_HISTORY_AVAILABLE);
-        (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.HIDE_LOADING_BANNER);
         return [];
       }
       const options = {
@@ -206,24 +213,20 @@ let PersistentConversationHandler = /*#__PURE__*/function () {
           this.isLastPull = true;
           // Dispatch event when we reach the end of available history
           (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.NO_MORE_HISTORY_AVAILABLE);
-          // Also hide the loading banner
-          (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.HIDE_LOADING_BANNER);
           return [];
         }
-        (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.HIDE_LOADING_BANNER);
         return messages;
       } catch (error) {
         _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
           Event: _TelemetryConstants.TelemetryEvent.FetchPersistentChatHistoryFailed,
           ExceptionDetails: error
         });
-        this.isLastPull = true;
-        this.pageToken = null;
-        // Dispatch event when there's an error to stop loading banner
-        (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.NO_MORE_HISTORY_AVAILABLE);
-        // Also hide the loading banner
-        (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.HIDE_LOADING_BANNER);
-        return [];
+
+        // On error, dispatch HISTORY_LOAD_ERROR to hide loading banner without marking conversation as ended
+        // This allows recovery on the next attempt (e.g., transient network errors)
+        // Return null to distinguish error from legitimate empty history
+        (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.HISTORY_LOAD_ERROR);
+        return null;
       }
     }
   }, {

package/lib/cjs/components/livechatwidget/common/defaultProps/defaultPersistentChatHistoryProps.js

@@ -5,8 +5,7 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.defaultPersistentChatHistoryProps = void 0;
 const defaultPersistentChatHistoryProps = {
-  persistentChatHistoryEnabled: true,
-  pageSize: 4,
+  pageSize: 10,
   dividerActivityStyle: {
     border: "1px solid rgb(96, 94, 92, 0.5)",
     margin: "10px 20%"

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -201,6 +201,18 @@ const endChat = async (props, facadeChatSDK, state, dispatch, setAdapter, setWeb
       facadeChatSDK.destroy();
     }
   }
+
+  //moving logic below to before processing skipCloseChat logic to avoid race conditions of postMessage for endChatEvent for other tabs vs postMessage for CloseChat
+  //TODO: clarify if this postMessageToOtherTab actually works in production.
+  if (postMessageToOtherTab) {
+    const endChatEventName = await getEndChatEventName(facadeChatSDK, props);
+    _omnichannelChatComponents.BroadcastService.postMessage({
+      eventName: endChatEventName,
+      payload: {
+        runtimeId: _TelemetryManager.TelemetryManager.InternalTelemetryData.lcwRuntimeId
+      }
+    });
+  }
   if (!skipCloseChat) {
     try {
       var _props$webChatContain;
@@ -240,17 +252,17 @@ const endChat = async (props, facadeChatSDK, state, dispatch, setAdapter, setWeb
       });
       closeChatWidget(dispatch, setWebChatStyles, props);
       facadeChatSDK.destroy();
+
+      //always post the close chat event after chat closed and cleanup completed
+      _omnichannelChatComponents.BroadcastService.postMessage({
+        eventName: _TelemetryConstants.BroadcastEvent.CloseChat
+      });
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.CloseChatCall,
+        Description: "Broadcasted close chat event"
+      });
     }
   }
-  if (postMessageToOtherTab) {
-    const endChatEventName = await getEndChatEventName(facadeChatSDK, props);
-    _omnichannelChatComponents.BroadcastService.postMessage({
-      eventName: endChatEventName,
-      payload: {
-        runtimeId: _TelemetryManager.TelemetryManager.InternalTelemetryData.lcwRuntimeId
-      }
-    });
-  }
 };
 exports.endChat = endChat;
 const callingStateCleanUp = dispatch => {

package/lib/cjs/components/livechatwidget/common/registerTelemetryLoggers.js

@@ -30,7 +30,10 @@ const registerTelemetryLoggers = (props, dispatch) => {
       appInsightsConfig: Object.assign({}, _defaultAppInsightsConfig.defaultAppInsightsConfig, props.appInsightsConfig)
     };
     if (props.chatConfig) {
+      var _props$chatConfig$Liv;
       telemetryData = _TelemetryHelper.TelemetryHelper.addChatConfigDataToTelemetry(props === null || props === void 0 ? void 0 : props.chatConfig, telemetryData);
+      //store AppInsights instrumentation key from chatConfig if present
+      telemetryData.chatConfigAppInsightsKey = (_props$chatConfig$Liv = props.chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.AppInsightsInstrumentationKey;
     }
     if (!((_props$chatSDK = props.chatSDK) !== null && _props$chatSDK !== void 0 && (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) !== null && _props$chatSDK$omnich !== void 0 && _props$chatSDK$omnich.orgId) || ((_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.orgId.trim().length) === 0) {
       throw new Error("orgId is undefined in ChatSDK");

package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -58,13 +58,14 @@ var _startProactiveChat = require("../common/startProactiveChat");
 var _useChatAdapterStore = _interopRequireDefault(require("../../../hooks/useChatAdapterStore"));
 var _useChatContextStore = _interopRequireDefault(require("../../../hooks/useChatContextStore"));
 var _useFacadeChatSDKStore = _interopRequireDefault(require("../../../hooks/useFacadeChatSDKStore"));
+var _renderSurveyHelpers = require("../common/renderSurveyHelpers");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
 function _extends() { _extends = Object.assign ? Object.assign.bind() : function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }
 let uiTimer;
 const LiveChatWidgetStateful = props => {
-  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4, _props$webChatContain5, _props$webChatContain6, _props$webChatContain7, _props$webChatContain8, _props$webChatContain9, _props$styleProps, _props$webChatContain10, _props$webChatContain11, _props$controlProps, _props$controlProps3, _state$appStates7, _props$webChatContain15, _state$appStates14, _props$webChatContain17, _props$webChatContain18, _props$controlProps12, _props$draggableChatW, _props$draggableChatW2, _props$draggableChatW3, _props$draggableChatW4, _props$draggableChatW5, _livechatProps$webCha, _livechatProps$styleP, _livechatProps$contro, _livechatProps$contro2, _livechatProps$compon, _livechatProps$contro3, _livechatProps$compon2, _livechatProps$contro4, _livechatProps$compon3, _livechatProps$contro5, _livechatProps$compon4, _livechatProps$contro6, _livechatProps$compon5, _livechatProps$contro7, _livechatProps$compon6, _livechatProps$contro8, _livechatProps$compon7, _livechatProps$contro9, _livechatProps$compon8, _livechatProps$contro10, _livechatProps$contro11, _livechatProps$compon9, _livechatProps$contro12, _livechatProps$compon10, _livechatProps$contro13, _livechatProps$compon11, _livechatProps$compon12, _livechatProps$compon13;
+  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4, _props$webChatContain5, _props$webChatContain6, _props$webChatContain7, _props$webChatContain8, _props$webChatContain9, _props$styleProps, _props$webChatContain10, _props$webChatContain11, _props$controlProps, _props$controlProps3, _state$appStates7, _props$webChatContain15, _state$appStates8, _props$webChatContain17, _props$webChatContain18, _props$controlProps12, _props$draggableChatW, _props$draggableChatW2, _props$draggableChatW3, _props$draggableChatW4, _props$draggableChatW5, _livechatProps$webCha, _livechatProps$styleP, _livechatProps$contro, _livechatProps$contro2, _livechatProps$compon, _livechatProps$contro3, _livechatProps$compon2, _livechatProps$contro4, _livechatProps$compon3, _livechatProps$contro5, _livechatProps$compon4, _livechatProps$contro6, _livechatProps$compon5, _livechatProps$contro7, _livechatProps$compon6, _livechatProps$contro8, _livechatProps$compon7, _livechatProps$contro9, _livechatProps$compon8, _livechatProps$contro10, _livechatProps$contro11, _livechatProps$compon9, _livechatProps$contro12, _livechatProps$compon10, _livechatProps$contro13, _livechatProps$compon11, _livechatProps$compon12, _livechatProps$compon13;
   (0, _react2.useEffect)(() => {
     uiTimer = (0, _utils.createTimer)();
     _TelemetryHelper.TelemetryHelper.logLoadingEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
@@ -325,7 +326,7 @@ const LiveChatWidgetStateful = props => {
       });
     });
     _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.StartProactiveChat).subscribe(msg => {
-      _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.StartProactiveChatEventReceived,
         Description: "Start proactive chat event received."
       });
@@ -451,7 +452,7 @@ const LiveChatWidgetStateful = props => {
           payload: msg === null || msg === void 0 ? void 0 : (_msg$payload8 = msg.payload) === null || _msg$payload8 === void 0 ? void 0 : _msg$payload8.customContext
         });
       }
-      _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.StartChatEventReceived,
         Description: "Start chat event received."
       });
@@ -498,21 +499,91 @@ const LiveChatWidgetStateful = props => {
         return;
       }
     });
+    const handleInitiateEndChatForPersistentChat = async (msg, conversationDetails) => {
+      var _msg$payload10, _msg$payload11, _msg$payload12;
+      //If the payload does NOT include the skipSessionCloseForPersistentChat flag, default is false. Upon receiving the customer event, always ending session from C2.
+      const skipSessionCloseForPersistentChat = typeof (msg === null || msg === void 0 ? void 0 : (_msg$payload10 = msg.payload) === null || _msg$payload10 === void 0 ? void 0 : _msg$payload10[_Constants.Constants.SkipSessionCloseForPersistentChatFlag]) === _Constants.Constants.String && (msg === null || msg === void 0 ? void 0 : (_msg$payload11 = msg.payload) === null || _msg$payload11 === void 0 ? void 0 : _msg$payload11[_Constants.Constants.SkipSessionCloseForPersistentChatFlag]).toLowerCase() === _Constants.Constants.true || (msg === null || msg === void 0 ? void 0 : (_msg$payload12 = msg.payload) === null || _msg$payload12 === void 0 ? void 0 : _msg$payload12[_Constants.Constants.SkipSessionCloseForPersistentChatFlag]) === true;
+      _TelemetryHelper.TelemetryHelper.logSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.EndChatEventReceived,
+        Description: "Processing initiateEndChat for persistent chat",
+        CustomProperties: {
+          conversationDetails
+        }
+      });
+      const conversationState = conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.state;
+      if (conversationState !== _Constants.LiveWorkItemState.Closed && conversationState !== _Constants.LiveWorkItemState.WrapUp) {
+        if (skipSessionCloseForPersistentChat) {
+          var _conversationDetails$;
+          if (((_conversationDetails$ = conversationDetails.canRenderPostChat) === null || _conversationDetails$ === void 0 ? void 0 : _conversationDetails$.toLowerCase()) === "true") {
+            var _state$domainStates3;
+            _TelemetryHelper.TelemetryHelper.logSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+              Event: _TelemetryConstants.TelemetryEvent.EndChatEventReceived,
+              Description: "Processing initiateEndChat, fetching postChatContext"
+            });
+            const postchatContext = (await (0, _renderSurveyHelpers.getPostChatContext)(facadeChatSDK, state, dispatch)) ?? (state === null || state === void 0 ? void 0 : (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : _state$domainStates3.postChatContext);
+            if (postchatContext) {
+              _TelemetryHelper.TelemetryHelper.logSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+                Event: _TelemetryConstants.TelemetryEvent.EndChatEventReceived,
+                Description: "Processing initiateEndChat, initiatePostChat",
+                CustomProperties: {
+                  postchatContext
+                }
+              });
+              await (0, _renderSurveyHelpers.initiatePostChat)(props, conversationDetails, state, dispatch, postchatContext);
+            }
+          }
+        } else {
+          const skipEndChatSDK = false;
+          const skipCloseChat = false;
+          _TelemetryHelper.TelemetryHelper.logSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+            Event: _TelemetryConstants.TelemetryEvent.EndChatEventReceived,
+            Description: "Processing initiateEndChat, trigger endChat"
+          });
+          await (0, _endChat.endChat)(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat);
+        }
+      }
+      //if conversation already closed, it is safe to unmount it upon receiving the closeChat event
+      else {
+        _omnichannelChatComponents.BroadcastService.postMessage({
+          eventName: _TelemetryConstants.BroadcastEvent.CloseChat
+        });
+      }
+    };
 
     // End chat
-    _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.InitiateEndChat).subscribe(async () => {
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.InitiateEndChat).subscribe(async msg => {
       _TelemetryHelper.TelemetryHelper.logSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.EndChatEventReceived,
         Description: "Received InitiateEndChat BroadcastEvent.",
         CustomProperties: {
-          ConversationStage: _TelemetryConstants.ConversationStage.ConversationEnd
+          ConversationStage: _TelemetryConstants.ConversationStage.ConversationEnd,
+          payload: msg === null || msg === void 0 ? void 0 : msg.payload
         }
       });
-
-      // This is to ensure to get latest state from cache in multitab
+      const conversationDetails = await (0, _utils.getConversationDetailsCall)(facadeChatSDK);
+      const {
+        chatConfig
+      } = props;
+      const isPersistent = (0, _reconnectChatHelper.isPersistentEnabled)(chatConfig);
+      _TelemetryHelper.TelemetryHelper.logSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.EndChatEventReceived,
+        Description: "Processing initiateEndChat, fetched conversation details",
+        CustomProperties: {
+          conversationDetails,
+          isPersistent
+        }
+      });
+      if (isPersistent && conversationDetails) {
+        await handleInitiateEndChatForPersistentChat(msg, conversationDetails);
+        return;
+      }
       const persistedState = (0, _utils.getStateFromCache)((0, _utils.getWidgetCacheIdfromProps)(props));
       if (persistedState && persistedState.appStates.conversationState === _ConversationState.ConversationState.Active) {
-        // We need to simulate states for closing chat, in order to messup with close confirmation pane.
+        _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.PrepareEndChat,
+          Description: _Constants.PrepareEndChatDescriptionConstants.InitiateEndChatReceivedActiveChat
+        });
+        //We need to simulate states for closing chat, in order to messup with close confirmation pane.
         dispatch({
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONFIRMATION_STATE,
           payload: _Constants.ConfirmationState.Ok
@@ -532,11 +603,8 @@ const LiveChatWidgetStateful = props => {
           Event: _TelemetryConstants.TelemetryEvent.PrepareEndChat,
           Description: _Constants.PrepareEndChatDescriptionConstants.InitiateEndChatReceived
         });
-        (0, _endChat.endChat)(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat);
+        await (0, _endChat.endChat)(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat);
       }
-      _omnichannelChatComponents.BroadcastService.postMessage({
-        eventName: _TelemetryConstants.BroadcastEvent.CloseChat
-      });
     });
 
     // End chat on browser unload
@@ -547,8 +615,8 @@ const LiveChatWidgetStateful = props => {
     // Listen to end chat event from other tabs
     const endChatEventName = (0, _utils.getWidgetEndChatEventName)((_facadeChatSDK$getCha3 = facadeChatSDK.getChatSDK()) === null || _facadeChatSDK$getCha3 === void 0 ? void 0 : (_facadeChatSDK$getCha4 = _facadeChatSDK$getCha3.omnichannelConfig) === null || _facadeChatSDK$getCha4 === void 0 ? void 0 : _facadeChatSDK$getCha4.orgId, (_facadeChatSDK$getCha5 = facadeChatSDK.getChatSDK()) === null || _facadeChatSDK$getCha5 === void 0 ? void 0 : (_facadeChatSDK$getCha6 = _facadeChatSDK$getCha5.omnichannelConfig) === null || _facadeChatSDK$getCha6 === void 0 ? void 0 : _facadeChatSDK$getCha6.widgetId, ((_props$controlProps11 = props.controlProps) === null || _props$controlProps11 === void 0 ? void 0 : _props$controlProps11.widgetInstanceId) ?? "");
     _omnichannelChatComponents.BroadcastService.getMessageByEventName(endChatEventName).subscribe(msg => {
-      var _msg$payload10;
-      if ((msg === null || msg === void 0 ? void 0 : (_msg$payload10 = msg.payload) === null || _msg$payload10 === void 0 ? void 0 : _msg$payload10.runtimeId) !== _TelemetryManager.TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
+      var _msg$payload13;
+      if ((msg === null || msg === void 0 ? void 0 : (_msg$payload13 = msg.payload) === null || _msg$payload13 === void 0 ? void 0 : _msg$payload13.runtimeId) !== _TelemetryManager.TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
         _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
           Event: _TelemetryConstants.TelemetryEvent.PrepareEndChat,
           Description: "Received EndChat BroadcastEvent from other tabs. Closing this chat."
@@ -590,8 +658,8 @@ const LiveChatWidgetStateful = props => {
 
     // Retrieve convId
     _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.UpdateConversationDataForTelemetry).subscribe(msg => {
-      var _msg$payload11, _msg$payload11$liveWo;
-      if ((_msg$payload11 = msg.payload) !== null && _msg$payload11 !== void 0 && (_msg$payload11$liveWo = _msg$payload11.liveWorkItem) !== null && _msg$payload11$liveWo !== void 0 && _msg$payload11$liveWo.conversationId) {
+      var _msg$payload14, _msg$payload14$liveWo;
+      if ((_msg$payload14 = msg.payload) !== null && _msg$payload14 !== void 0 && (_msg$payload14$liveWo = _msg$payload14.liveWorkItem) !== null && _msg$payload14$liveWo !== void 0 && _msg$payload14$liveWo.conversationId) {
         setConversationId(msg.payload.liveWorkItem.conversationId);
       }
     });
@@ -709,14 +777,22 @@ const LiveChatWidgetStateful = props => {
     }
   }, [state.domainStates.confirmationState]);
   (0, _react2.useEffect)(() => {
-    var _state$appStates8, _state$appStates9, _state$appStates10, _state$appStates11, _state$appStates12, _state$appStates13;
+    var _inMemoryState$appSta7, _inMemoryState$appSta8, _inMemoryState$appSta9, _inMemoryState$appSta10, _inMemoryState$appSta11, _inMemoryState$appSta12, _inMemoryState$appSta13;
+    const inMemoryState = (0, _createReducer.executeReducer)(state, {
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+      payload: null
+    });
     // Do not process anything during initialization
-    if ((state === null || state === void 0 ? void 0 : (_state$appStates8 = state.appStates) === null || _state$appStates8 === void 0 ? void 0 : _state$appStates8.conversationEndedBy) === _Constants.ConversationEndEntity.NotSet) {
+    if ((inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta7 = inMemoryState.appStates) === null || _inMemoryState$appSta7 === void 0 ? void 0 : _inMemoryState$appSta7.conversationEndedBy) === _Constants.ConversationEndEntity.NotSet) {
+      _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.PrepareEndChat,
+        Description: "conversationEndedBy is not set"
+      });
       return;
     }
 
     // If start chat failed, and C2 is trying to close chat widget
-    if (state !== null && state !== void 0 && (_state$appStates9 = state.appStates) !== null && _state$appStates9 !== void 0 && _state$appStates9.startChatFailed || (state === null || state === void 0 ? void 0 : (_state$appStates10 = state.appStates) === null || _state$appStates10 === void 0 ? void 0 : _state$appStates10.conversationState) === _ConversationState.ConversationState.Postchat) {
+    if (inMemoryState !== null && inMemoryState !== void 0 && (_inMemoryState$appSta8 = inMemoryState.appStates) !== null && _inMemoryState$appSta8 !== void 0 && _inMemoryState$appSta8.startChatFailed || (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta9 = inMemoryState.appStates) === null || _inMemoryState$appSta9 === void 0 ? void 0 : _inMemoryState$appSta9.conversationState) === _ConversationState.ConversationState.Postchat) {
       _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.PrepareEndChat,
         Description: _Constants.PrepareEndChatDescriptionConstants.CustomerCloseChatOnFailureOrPostChat
@@ -726,7 +802,7 @@ const LiveChatWidgetStateful = props => {
     }
 
     // Scenario -> Chat was InActive and closing the chat (Refresh scenario on post chat)
-    if ((state === null || state === void 0 ? void 0 : (_state$appStates11 = state.appStates) === null || _state$appStates11 === void 0 ? void 0 : _state$appStates11.conversationState) === _ConversationState.ConversationState.InActive) {
+    if ((inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta10 = inMemoryState.appStates) === null || _inMemoryState$appSta10 === void 0 ? void 0 : _inMemoryState$appSta10.conversationState) === _ConversationState.ConversationState.InActive) {
       _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.PrepareEndChat,
         Description: _Constants.PrepareEndChatDescriptionConstants.CustomerCloseInactiveChat
@@ -734,11 +810,11 @@ const LiveChatWidgetStateful = props => {
       (0, _endChat.endChat)(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
       return;
     }
-    const isConversationalSurveyEnabled = state.appStates.isConversationalSurveyEnabled;
+    const isConversationalSurveyEnabled = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta11 = inMemoryState.appStates) === null || _inMemoryState$appSta11 === void 0 ? void 0 : _inMemoryState$appSta11.isConversationalSurveyEnabled;
 
     // In conversational survey, we need to check post chat survey logics before we set ConversationState to InActive
     // Hence setting ConversationState to InActive will be done later in the post chat flows
-    if (!isConversationalSurveyEnabled && ((state === null || state === void 0 ? void 0 : (_state$appStates12 = state.appStates) === null || _state$appStates12 === void 0 ? void 0 : _state$appStates12.conversationEndedBy) === _Constants.ConversationEndEntity.Agent || (state === null || state === void 0 ? void 0 : (_state$appStates13 = state.appStates) === null || _state$appStates13 === void 0 ? void 0 : _state$appStates13.conversationEndedBy) === _Constants.ConversationEndEntity.Bot)) {
+    if (!isConversationalSurveyEnabled && (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta12 = inMemoryState.appStates) === null || _inMemoryState$appSta12 === void 0 ? void 0 : _inMemoryState$appSta12.conversationEndedBy) === _Constants.ConversationEndEntity.Agent || (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta13 = inMemoryState.appStates) === null || _inMemoryState$appSta13 === void 0 ? void 0 : _inMemoryState$appSta13.conversationEndedBy) === _Constants.ConversationEndEntity.Bot) {
       dispatch({
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: _ConversationState.ConversationState.InActive
@@ -746,8 +822,8 @@ const LiveChatWidgetStateful = props => {
     }
 
     // All other cases
-    (0, _endChat.prepareEndChat)(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter);
-  }, [state === null || state === void 0 ? void 0 : (_state$appStates14 = state.appStates) === null || _state$appStates14 === void 0 ? void 0 : _state$appStates14.conversationEndedBy]);
+    (0, _endChat.prepareEndChat)(props, facadeChatSDK, inMemoryState, dispatch, setAdapter, setWebChatStyles, adapter);
+  }, [state === null || state === void 0 ? void 0 : (_state$appStates8 = state.appStates) === null || _state$appStates8 === void 0 ? void 0 : _state$appStates8.conversationEndedBy]);
 
   // Publish chat widget state
   (0, _react2.useEffect)(() => {
@@ -779,13 +855,13 @@ const LiveChatWidgetStateful = props => {
 
   // Handle Chat disconnect cases
   (0, _react2.useEffect)(() => {
-    var _inMemoryState$appSta7;
+    var _inMemoryState$appSta14;
     const inMemoryState = (0, _createReducer.executeReducer)(state, {
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
       payload: null
     });
     (0, _chatDisconnectHelper.handleChatDisconnect)(props, inMemoryState, setWebChatStyles);
-    const chatDisconnectState = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta7 = inMemoryState.appStates) === null || _inMemoryState$appSta7 === void 0 ? void 0 : _inMemoryState$appSta7.chatDisconnectEventReceived;
+    const chatDisconnectState = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta14 = inMemoryState.appStates) === null || _inMemoryState$appSta14 === void 0 ? void 0 : _inMemoryState$appSta14.chatDisconnectEventReceived;
     if (chatDisconnectState && adapter) {
       try {
         adapter.end();

package/lib/cjs/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js

@@ -112,7 +112,7 @@ const PostChatSurveyPaneStateful = props => {
           Event: _TelemetryConstants.TelemetryEvent.CustomerVoiceResponsePageLoaded
         });
       } else if (data === _CustomerVoiceEvents.CustomerVoiceEvents.FormResponseSubmitted) {
-        _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
           Event: _TelemetryConstants.TelemetryEvent.CustomerVoiceFormResponseSubmitted,
           Description: "Customer Voice form response submitted.",
           CustomProperties: {
@@ -120,7 +120,7 @@ const PostChatSurveyPaneStateful = props => {
           }
         });
       } else if (data === _CustomerVoiceEvents.CustomerVoiceEvents.FormResponseError) {
-        _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.ERROR, {
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
           Event: _TelemetryConstants.TelemetryEvent.CustomerVoiceFormResponseError,
           Description: "Customer Voice form response error.",
           ExceptionDetails: {