@microsoft/omnichannel-chat-widget 1.8.3-main.38c88a7 → 1.8.3-main.5668947

package/lib/cjs/common/Constants.js

@@ -196,6 +196,8 @@ _defineProperty(HtmlAttributeNames, "adaptiveCardClassName", "ac-adaptiveCard");
 _defineProperty(HtmlAttributeNames, "adaptiveCardTextBlockClassName", "ac-textBlock");
 _defineProperty(HtmlAttributeNames, "adaptiveCardToggleInputClassName", "ac-toggleInput");
 _defineProperty(HtmlAttributeNames, "adaptiveCardActionSetClassName", "ac-actionSet");
+_defineProperty(HtmlAttributeNames, "ocwCitationPaneClassName", "ocw-citation-pane");
+_defineProperty(HtmlAttributeNames, "ocwCitationPaneTitle", "Citation");
 let WebChatMiddlewareConstants = /*#__PURE__*/_createClass(function WebChatMiddlewareConstants() {
   _classCallCheck(this, WebChatMiddlewareConstants);
 });

package/lib/cjs/common/telemetry/TelemetryConstants.js

@@ -154,6 +154,7 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["EmailTranscriptLoaded"] = "EmailTranscriptLoaded";
   TelemetryEvent["OutOfOfficePaneLoaded"] = "OutOfOfficePaneLoaded";
   TelemetryEvent["ConfirmationPaneLoaded"] = "ConfirmationPaneLoaded";
+  TelemetryEvent["CitationPaneLoaded"] = "CitationPaneLoaded";
   TelemetryEvent["ProactiveChatPaneLoaded"] = "ProactiveChatPaneLoaded";
   TelemetryEvent["ReconnectChatPaneLoaded"] = "ReconnectChatPaneLoaded";
   TelemetryEvent["HeaderCloseButtonClicked"] = "HeaderCloseButtonClicked";
@@ -195,6 +196,7 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["ProcessingSanitizationMiddlewareFailed"] = "ProcessingSanitizationMiddlewareFailed";
   TelemetryEvent["FormatTagsMiddlewareJSONStringifyFailed"] = "FormatTagsMiddlewareJSONStringifyFailed";
   TelemetryEvent["AttachmentUploadValidatorMiddlewareFailed"] = "AttachmentUploadValidatorMiddlewareFailed";
+  TelemetryEvent["CitationMiddlewareFailed"] = "CitationMiddlewareFailed";
   TelemetryEvent["QueuePositionMessageRecieved"] = "QueuePositionMessageRecieved";
   TelemetryEvent["AverageWaitTimeMessageRecieved"] = "AverageWaitTimeMessageRecieved";
   TelemetryEvent["DataMaskingRuleApplied"] = "DataMaskingRuleApplied";
@@ -279,7 +281,9 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["UXLCWChatButtonLoadingStart"] = "UXLCWChatButtonLoadingStart";
   TelemetryEvent["UXLCWChatButtonLoadingCompleted"] = "UXLCWChatButtonLoadingCompleted";
   TelemetryEvent["UXConfirmationPaneStart"] = "UXConfirmationPaneStart";
+  TelemetryEvent["UXCitationPaneStart"] = "UXCitationPaneStart";
   TelemetryEvent["UXConfirmationPaneCompleted"] = "UXConfirmationPaneCompleted";
+  TelemetryEvent["UXCitationPaneCompleted"] = "UXCitationPaneCompleted";
   TelemetryEvent["UXLiveChatWidgetStart"] = "UXLiveChatWidgetStart";
   TelemetryEvent["UXLiveChatWidgetCompleted"] = "UXLiveChatWidgetCompleted";
   TelemetryEvent["AppInsightsInitialized"] = "AppInsightsInitialized";

package/lib/cjs/common/telemetry/TelemetryHelper.js

@@ -236,11 +236,13 @@ let TelemetryHelper = /*#__PURE__*/function () {
   }, {
     key: "postTelemetryEvent",
     value: function postTelemetryEvent(eventName, logLevel, payload) {
+      var _TelemetryManager$Int16;
       const telemetryEvent = {
         eventName,
         logLevel,
         payload: {
-          ...payload
+          ...payload,
+          runtimeId: (_TelemetryManager$Int16 = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : _TelemetryManager$Int16.lcwRuntimeId
         }
       };
       _omnichannelChatComponents.BroadcastService.postMessage(telemetryEvent);
@@ -267,11 +269,11 @@ _defineProperty(TelemetryHelper, "logActionEvent", (logLevel, payload) => {
   TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, payload);
 });
 _defineProperty(TelemetryHelper, "logSDKEvent", (logLevel, payload) => {
-  var _TelemetryManager$Int16;
+  var _TelemetryManager$Int17;
   TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, {
     ...payload,
     TransactionId: (0, _utils.newGuid)(),
-    RequestId: (_TelemetryManager$Int16 = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : _TelemetryManager$Int16.currentRequestId
+    RequestId: (_TelemetryManager$Int17 = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.currentRequestId
   });
 });
 _defineProperty(TelemetryHelper, "logConfigDataEvent", (logLevel, payload) => {
@@ -306,12 +308,12 @@ _defineProperty(TelemetryHelper, "logFacadeChatSDKEventToAllTelemetry", (logLeve
   });
 });
 _defineProperty(TelemetryHelper, "logSDKEventToAllTelemetry", (logLevel, payload) => {
-  var _TelemetryManager$Int17;
+  var _TelemetryManager$Int18;
   TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, {
     ...{
       ...payload,
       TransactionId: (0, _utils.newGuid)(),
-      RequestId: (_TelemetryManager$Int17 = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.currentRequestId
+      RequestId: (_TelemetryManager$Int18 = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int18 === void 0 ? void 0 : _TelemetryManager$Int18.currentRequestId
     },
     LogToAll: true
   });

package/lib/cjs/components/citationpanestateful/CitationDim.js

@@ -0,0 +1,29 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = exports.CitationDim = void 0;
+var _react = _interopRequireDefault(require("react"));
+var _reactDom = _interopRequireDefault(require("react-dom"));
+var _DimLayer = require("../dimlayer/DimLayer");
+function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+const CONTAINER_SELECTOR = ".webchat__stacked-layout_container";
+const CitationDim = _ref => {
+  let {
+    brightness = "0.2"
+  } = _ref;
+  const container = document.querySelector(CONTAINER_SELECTOR);
+  if (!container) return null;
+  return /*#__PURE__*/_reactDom.default.createPortal( /*#__PURE__*/_react.default.createElement("div", {
+    style: {
+      position: "absolute",
+      inset: 0
+    }
+  }, /*#__PURE__*/_react.default.createElement(_DimLayer.DimLayer, {
+    brightness: brightness
+  })), container);
+};
+exports.CitationDim = CitationDim;
+var _default = CitationDim;
+exports.default = _default;

package/lib/cjs/components/citationpanestateful/CitationPaneStateful.js

@@ -0,0 +1,198 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = exports.CitationPaneStateful = void 0;
+var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
+var _react = _interopRequireWildcard(require("react"));
+var _utils = require("../../common/utils");
+var _CitationDim = _interopRequireDefault(require("./CitationDim"));
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+var _Constants = require("../../common/Constants");
+var _LiveChatWidgetActionType = require("../../contexts/common/LiveChatWidgetActionType");
+var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
+var _defaultCitationPaneProps = require("./common/defaultProps/defaultCitationPaneProps");
+var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
+function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
+function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
+let uiTimer;
+const CitationPaneStateful = props => {
+  var _props$styleProps3;
+  (0, _react.useEffect)(() => {
+    uiTimer = (0, _utils.createTimer)();
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXCitationPaneStart
+    });
+  }, []);
+  const initialTabIndexMap = new Map();
+  let elements = [];
+
+  // eslint-disable-next-line @typescript-eslint/no-unused-vars
+  const [state, dispatch] = (0, _useChatContextStore.default)();
+
+  // Use props.id if provided, otherwise fall back to default
+  const controlId = props.id || _Constants.HtmlAttributeNames.ocwCitationPaneClassName;
+
+  // Pane style computed to match the webchat widget container bounds so the pane
+  // stays within the widget and scrolls only vertically. We also track an
+  // "isReady" flag so we don't render the pane contents until the style is
+  // computed — this prevents a transient render that can appear as a flicker.
+  const [paneStyle, setPaneStyle] = (0, _react.useState)(null);
+  const [isReady, setIsReady] = (0, _react.useState)(false);
+
+  // Move focus to the container
+  (0, _react.useEffect)(() => {
+    (0, _utils.preventFocusToMoveOutOfElement)(controlId);
+    const focusableElements = (0, _utils.findAllFocusableElement)(`#${controlId}`);
+    requestAnimationFrame(() => {
+      if (focusableElements && focusableElements.length > 0 && focusableElements[0]) {
+        focusableElements[0].focus({
+          preventScroll: true
+        });
+      }
+    });
+    elements = (0, _utils.findParentFocusableElementsWithoutChildContainer)(controlId);
+    (0, _utils.setTabIndices)(elements, initialTabIndexMap, false);
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.CitationPaneLoaded
+    });
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXCitationPaneCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
+  }, []);
+
+  // Compute the widget bounds and set pane style accordingly (95% of widget size
+  // and centered inside the widget). If the widget container can't be found,
+  // fall back to the default pane styles from defaultCitationPaneProps.
+  (0, _react.useEffect)(() => {
+    const compute = () => {
+      var _props$styleProps2;
+      try {
+        const container = document.querySelector(".webchat__stacked-layout_container");
+        if (container) {
+          var _props$styleProps;
+          const rect = container.getBoundingClientRect();
+          const widthPx = Math.round(rect.width * 0.95);
+          const heightPx = Math.round(rect.height * 0.95);
+          const leftPx = Math.round(rect.left + (rect.width - widthPx) / 2);
+          const topPx = Math.round(rect.top + (rect.height - heightPx) / 2);
+          // Clone defaults and remove transform so explicit left/top pixel
+          // coordinates are respected and the pane stays within the
+          // widget bounds.
+          const base = Object.assign({}, _defaultCitationPaneProps.defaultCitationPaneStyles.pane);
+          // eslint-disable-next-line @typescript-eslint/no-explicit-any
+          if (base && base.transform) {
+            // remove centering transform when we compute exact pixel coords
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            delete base.transform;
+          }
+
+          // Merge user styles first, then computed positioning to ensure proper positioning
+          const computedStyle = {
+            left: `${leftPx}px`,
+            top: `${topPx}px`,
+            width: `${widthPx}px`,
+            height: `${heightPx}px`
+          };
+
+          // Apply user styles first, then override with computed positioning
+          const generalProps = (_props$styleProps = props.styleProps) === null || _props$styleProps === void 0 ? void 0 : _props$styleProps.generalStyleProps;
+          const userStyles = generalProps && typeof generalProps === "object" ? Object.assign({}, generalProps) : {};
+          // Remove positioning properties from user styles that would interfere
+          delete userStyles.position;
+          delete userStyles.left;
+          delete userStyles.top;
+          delete userStyles.width;
+          delete userStyles.height;
+          setPaneStyle(Object.assign({}, base, userStyles, computedStyle));
+          // Make the pane visible after the next paint to avoid layout
+          // flashes on initial mount.
+          requestAnimationFrame(() => setIsReady(true));
+          return;
+        }
+      } catch (e) {
+        // ignore
+      }
+
+      // fallback - merge defaults with user-provided styles but preserve positioning
+      const generalProps = (_props$styleProps2 = props.styleProps) === null || _props$styleProps2 === void 0 ? void 0 : _props$styleProps2.generalStyleProps;
+      const userStyles = generalProps && typeof generalProps === "object" ? Object.assign({}, generalProps) : {};
+      // Remove positioning properties from user styles for fallback
+      delete userStyles.position;
+      delete userStyles.left;
+      delete userStyles.top;
+      delete userStyles.width;
+      delete userStyles.height;
+      const fallbackStyle = Object.assign({}, _defaultCitationPaneProps.defaultCitationPaneStyles.pane, userStyles);
+      setPaneStyle(fallbackStyle);
+      requestAnimationFrame(() => setIsReady(true));
+    };
+    compute();
+    window.addEventListener("resize", compute);
+    return () => window.removeEventListener("resize", compute);
+  }, [(_props$styleProps3 = props.styleProps) === null || _props$styleProps3 === void 0 ? void 0 : _props$styleProps3.generalStyleProps]);
+  const handleClose = () => {
+    if (props.onClose) props.onClose();
+    dispatch({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PREVIOUS_FOCUSED_ELEMENT_ID,
+      payload: null
+    });
+    (0, _utils.setTabIndices)(elements, initialTabIndexMap, true);
+  };
+
+  // Merge a safe style object for the container and cast to CSSProperties to satisfy TS
+  const baseStyle = Object.assign({
+    position: "relative"
+  }, paneStyle ?? {
+    position: "fixed"
+  });
+
+  // If paneStyle hasn't been computed yet, render the DimLayer so clicks
+  // still close overlays but hide the pane itself to avoid flashes.
+  const hiddenStyle = {
+    visibility: isReady ? "visible" : "hidden",
+    pointerEvents: isReady ? "auto" : "none"
+  };
+
+  // Default wrapper styles - these control the positioning container
+  const defaultWrapperStyles = {
+    display: "flex",
+    flexDirection: "column",
+    zIndex: 10001
+  };
+
+  // Wrapper styles for the positioning container
+  const wrapperStyles = Object.assign({}, baseStyle, hiddenStyle, defaultWrapperStyles);
+
+  // Merge the computed positioning styles with user's generalStyleProps for the CitationPane
+  const mergedStyleProps = props.styleProps ? {
+    ...props.styleProps,
+    generalStyleProps: Object.assign({}, props.styleProps.generalStyleProps)
+  } : undefined;
+  const controlProps = {
+    id: controlId,
+    dir: state.domainStates.globalDir,
+    titleText: props.title,
+    contentHtml: props.contentHtml,
+    brightnessValueOnDim: "0.2",
+    // Default brightness
+    onClose: handleClose,
+    ...(props === null || props === void 0 ? void 0 : props.controlProps) // User props override defaults
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  };
+
+  return /*#__PURE__*/_react.default.createElement(_react.default.Fragment, null, /*#__PURE__*/_react.default.createElement(_CitationDim.default, {
+    brightness: controlProps.brightnessValueOnDim
+  }), /*#__PURE__*/_react.default.createElement("div", {
+    style: wrapperStyles
+  }, /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.CitationPane, {
+    controlProps: controlProps,
+    styleProps: mergedStyleProps
+  })));
+};
+exports.CitationPaneStateful = CitationPaneStateful;
+var _default = CitationPaneStateful;
+exports.default = _default;

package/lib/cjs/components/citationpanestateful/common/defaultProps/defaultCitationPaneProps.js

@@ -0,0 +1,70 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.defaultCitationPaneStyles = exports.defaultCitationContentCSS = exports.default = void 0;
+const defaultCitationPaneStyles = {
+  pane: {
+    position: "fixed",
+    left: "50%",
+    top: "18%",
+    transform: "translateX(-50%)",
+    background: "#fff",
+    width: "85%",
+    height: "85%",
+    overflowY: "auto",
+    overflowX: "hidden",
+    padding: 16,
+    borderRadius: 6,
+    zIndex: 10001,
+    boxSizing: "border-box"
+  }
+};
+exports.defaultCitationPaneStyles = defaultCitationPaneStyles;
+const defaultCitationContentCSS = controlId => `
+    #${controlId} .citation-content {
+        flex: 1;
+        min-height: 0; /* allow flex child to scroll */
+        overflow-y: auto;
+        overflow-x: auto;
+        margin-bottom: 12px;
+        white-space: normal; /* wrap normal text */
+        word-break: break-word;
+        -webkit-overflow-scrolling: touch;
+    }
+
+    #${controlId} .citation-content pre,
+    #${controlId} .citation-content code {
+        white-space: pre; /* preserve formatting */
+    }
+
+    #${controlId} .citation-content table {
+        width: 100%;
+        border-collapse: collapse;
+        margin-bottom: 12px;
+        table-layout: auto;
+        overflow-x: auto;
+        display: block;
+    }
+
+    #${controlId} .citation-content table th,
+    #${controlId} .citation-content table td {
+        padding: 8px 12px;
+        border: 1px solid rgba(0,0,0,0.08);
+        text-align: left;
+        vertical-align: top;
+        word-break: break-word;
+    }
+
+    #${controlId} .citation-content img {
+        max-width: 100%;
+        height: auto;
+    }
+`;
+exports.defaultCitationContentCSS = defaultCitationContentCSS;
+var _default = {
+  defaultCitationPaneStyles,
+  defaultCitationContentCSS
+};
+exports.default = _default;

package/lib/cjs/components/confirmationpanestateful/interfaces/IConfirmationPaneLocalizedTexts.js

@@ -0,0 +1 @@
+"use strict";

package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/BotAuthActivitySubscriber.js

@@ -17,7 +17,6 @@ function _toPrimitive(input, hint) { if (typeof input !== "object" || input ===
 const supportedSignInCardContentTypes = ["application/vnd.microsoft.card.signin", "application/vnd.microsoft.card.oauth"];
 const botOauthUrlRegex = /[\S]+.botframework.com\/api\/oauth\/signin\?signin=([\S]+)/;
 const delay = t => new Promise(resolve => setTimeout(resolve, t));
-let response;
 const extractSignInId = signInUrl => {
   const result = botOauthUrlRegex.exec(signInUrl);
   if (result && result[1]) {
@@ -53,20 +52,20 @@ const fetchBotAuthConfig = async (retries, interval) => {
     eventName: _TelemetryConstants.BroadcastEvent.BotAuthConfigRequest
   };
   _omnichannelChatComponents.BroadcastService.postMessage(botAuthConfigRequestEvent);
+  let response;
   const listener = _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.BotAuthConfigResponse).subscribe(data => {
     var _data$payload, _data$payload2;
     response = ((_data$payload = data.payload) === null || _data$payload === void 0 ? void 0 : _data$payload.response) !== undefined ? (_data$payload2 = data.payload) === null || _data$payload2 === void 0 ? void 0 : _data$payload2.response : response;
     listener.unsubscribe();
   });
-  if (response !== undefined) {
-    //return response;
-    return response;
-  }
   if (retries === 1) {
     // Base Case
     throw new Error();
   }
   await delay(interval);
+  if (response !== undefined) {
+    return response;
+  }
   return await fetchBotAuthConfig(--retries, interval);
 };
 let BotAuthActivitySubscriber = /*#__PURE__*/function () {

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -44,7 +44,7 @@ const prepareEndChat = async (props, facadeChatSDK, state, dispatch, setAdapter,
       }
 
       // Use Case: If ended by Agent, stay chat in InActive state
-      let isConversationalSurveyEnabled = state.appStates.isConversationalSurveyEnabled;
+      const isConversationalSurveyEnabled = state.appStates.isConversationalSurveyEnabled;
       if (isConversationalSurveyEnabled && ((state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.conversationEndedBy) === _Constants.ConversationEndEntity.Agent || (state === null || state === void 0 ? void 0 : (_state$appStates3 = state.appStates) === null || _state$appStates3 === void 0 ? void 0 : _state$appStates3.conversationEndedBy) === _Constants.ConversationEndEntity.Bot)) {
         dispatch({
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
@@ -153,8 +153,27 @@ const endChat = async (props, facadeChatSDK, state, dispatch, setAdapter, setWeb
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
       payload: null
     });
+    let isSessionEnded = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta = inMemoryState.appStates) === null || _inMemoryState$appSta === void 0 ? void 0 : _inMemoryState$appSta.chatDisconnectEventReceived;
+    if (!isSessionEnded) {
+      // double check by fetching the latest conversation details
+      const conversationDetails = await (0, _utils.getConversationDetailsCall)(facadeChatSDK);
+      if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.state) === _Constants.LiveWorkItemState.WrapUp || (conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.state) === _Constants.LiveWorkItemState.Closed) {
+        dispatch({
+          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_DISCONNECT_EVENT_RECEIVED,
+          payload: true
+        });
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.ChatDisconnectThreadEventReceived,
+          Description: "Checking conversation details upon endChat. Chat disconnected.",
+          CustomProperties: {
+            conversationDetails
+          }
+        });
+        isSessionEnded = true;
+      }
+    }
     const endChatOptionalParameters = {
-      isSessionEnded: inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta = inMemoryState.appStates) === null || _inMemoryState$appSta === void 0 ? void 0 : _inMemoryState$appSta.chatDisconnectEventReceived
+      isSessionEnded
     };
     try {
       _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
@@ -217,7 +236,7 @@ const endChat = async (props, facadeChatSDK, state, dispatch, setAdapter, setWeb
         payload: undefined
       });
       // Always allow to close the chat for embedded mode irrespective of end chat errors
-      closeChatWidget(dispatch);
+      closeChatWidget(dispatch, setWebChatStyles, props);
       facadeChatSDK.destroy();
     }
   }
@@ -305,6 +324,10 @@ const closeChatStateCleanUp = dispatch => {
       proactiveChatInNewWindow: false
     }
   });
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CITATIONS,
+    payload: {}
+  });
 
   // Clear live chat context only if chat widget is fully closed to support transcript calls after sessionclose is called
   dispatch({
@@ -350,13 +373,23 @@ const endVoiceVideoCallIfOngoing = async (facadeChatSDK, dispatch) => {
     }, callId);
   }
 };
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 exports.endVoiceVideoCallIfOngoing = endVoiceVideoCallIfOngoing;
-const closeChatWidget = dispatch => {
+const closeChatWidget = (dispatch, setWebChatStyles, props) => {
+  var _props$webChatContain2, _props$webChatContain3;
   // Embedded chat
   dispatch({
     type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
     payload: _ConversationState.ConversationState.Closed
   });
+
+  // if customer is setting the hideSendbox, we should not alter its value
+  if ((props === null || props === void 0 ? void 0 : (_props$webChatContain2 = props.webChatContainerProps) === null || _props$webChatContain2 === void 0 ? void 0 : (_props$webChatContain3 = _props$webChatContain2.webChatStyles) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.hideSendBox) === true) return;
+  setWebChatStyles(styles => ({
+    ...styles,
+    hideSendBox: false
+  }));
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any

package/lib/cjs/components/livechatwidget/common/initWebChatComposer.js

@@ -7,6 +7,8 @@ exports.initWebChatComposer = void 0;
 var _Constants = require("../../../common/Constants");
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 var _utils = require("../../../common/utils");
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+var _ConversationState = require("../../../contexts/common/ConversationState");
 var _dompurify = _interopRequireDefault(require("dompurify"));
 var _HyperlinkTextOverrideRenderer = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/markdownrenderers/HyperlinkTextOverrideRenderer"));
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
@@ -18,35 +20,35 @@ var _activityMiddleware = require("../../webchatcontainerstateful/webchatcontrol
 var _attachmentMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware");
 var _attachmentUploadValidatorMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware"));
 var _avatarMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware");
+var _callActionMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/callActionMiddleware"));
 var _cardActionMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware");
+var _citationsMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/citationsMiddleware");
 var _conversationEndMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware"));
+var _customEventMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/customEventMiddleware"));
 var _dataMaskingMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/dataMaskingMiddleware"));
 var _createMarkdown = require("./createMarkdown");
 var _maxMessageSizeValidator = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/maxMessageSizeValidator"));
 var _messageSequenceIdOverrideMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageSequenceIdOverrideMiddleware");
 var _messageTimestampMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware");
+var _queueOverflowHandlerMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/queueOverflowHandlerMiddleware");
 var _botframeworkWebchat = require("botframework-webchat");
 var _toastMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/toastMiddleware");
 var _WebChatLogger = require("../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger");
 var _defaultAttachmentProps = require("../../webchatcontainerstateful/common/defaultProps/defaultAttachmentProps");
 var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
 var _defaultWebChatContainerStatefulProps = require("../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps");
+var _createReducer = require("../../../contexts/createReducer");
 var _omnichannelChatSdk = require("@microsoft/omnichannel-chat-sdk");
 var _gifUploadMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/gifUploadMiddleware"));
 var _htmlPlayerMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlPlayerMiddleware"));
 var _htmlTextMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware"));
 var _preProcessingMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware"));
 var _sanitizationMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware"));
-var _callActionMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/callActionMiddleware"));
-var _customEventMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/customEventMiddleware"));
-var _ConversationState = require("../../../contexts/common/ConversationState");
-var _createReducer = require("../../../contexts/createReducer");
-var _queueOverflowHandlerMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/queueOverflowHandlerMiddleware");
-var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+var _localizedStringsBotInitialsMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/localizedStringsBotInitialsMiddleware");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endChat) => {
-  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4, _props$webChatContain5, _props$webChatContain6, _state$domainStates$l4, _state$domainStates$l5, _props$webChatContain11, _props$webChatContain12, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain13, _props$webChatContain14, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain15, _props$webChatContain16, _defaultWebChatContai, _props$webChatContain17, _props$webChatContain18, _props$webChatContain19, _props$webChatContain20, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain21, _props$webChatContain22, _defaultWebChatContai2, _props$webChatContain23, _props$webChatContain24, _defaultWebChatContai3, _props$webChatContain25, _props$webChatContain26;
+  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4, _props$webChatContain5, _props$webChatContain6, _state$domainStates$l4, _state$domainStates$l5, _props$webChatContain11, _props$webChatContain12, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain13, _props$webChatContain14, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain15, _props$webChatContain16, _defaultWebChatContai, _props$webChatContain17, _props$webChatContain18, _props$webChatContain19, _props$webChatContain20, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain21, _props$webChatContain22, _defaultWebChatContai2, _props$webChatContain23, _props$webChatContain24, _defaultWebChatContai3, _props$webChatContain25, _props$webChatContain26, _props$webChatContain27, _props$webChatContain28;
   // Add a hook to make all links open a new window
   postDomPurifyActivities();
   const localizedTexts = {
@@ -121,7 +123,7 @@ const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endChat) =>
     };
     webChatStore = (0, _botframeworkWebchat.createStore)({},
     //initial state
-    _preProcessingMiddleware.default, _attachmentProcessingMiddleware.default, (0, _attachmentUploadValidatorMiddleware.default)((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.allowedFileExtensions, (_state$domainStates$l2 = state.domainStates.liveChatConfig) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.maxUploadFileSize, localizedTexts), (0, _customEventMiddleware.default)(_omnichannelChatComponents.BroadcastService), (0, _queueOverflowHandlerMiddleware.createQueueOverflowMiddleware)(state, dispatch), (0, _channelDataMiddleware.default)(addConversationalSurveyTagsCallback), (0, _conversationEndMiddleware.default)(conversationEndCallback, startConversationalSurveyCallback, endConversationalSurveyCallback), (0, _dataMaskingMiddleware.default)((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : _state$domainStates$l3.DataMaskingInfo), _messageTimestampMiddleware.createMessageTimeStampMiddleware, _messageSequenceIdOverrideMiddleware.createMessageSequenceIdOverrideMiddleware, _gifUploadMiddleware.default, _htmlPlayerMiddleware.default, (0, _htmlTextMiddleware.default)(honorsTargetInHTMLLinks), (0, _maxMessageSizeValidator.default)(localizedTexts), _sanitizationMiddleware.default, (0, _callActionMiddleware.default)(),
+    _preProcessingMiddleware.default, _attachmentProcessingMiddleware.default, (0, _attachmentUploadValidatorMiddleware.default)((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.allowedFileExtensions, (_state$domainStates$l2 = state.domainStates.liveChatConfig) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.maxUploadFileSize, localizedTexts), (0, _customEventMiddleware.default)(_omnichannelChatComponents.BroadcastService), (0, _queueOverflowHandlerMiddleware.createQueueOverflowMiddleware)(state, dispatch), (0, _channelDataMiddleware.default)(addConversationalSurveyTagsCallback), (0, _conversationEndMiddleware.default)(conversationEndCallback, startConversationalSurveyCallback, endConversationalSurveyCallback), (0, _dataMaskingMiddleware.default)((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : _state$domainStates$l3.DataMaskingInfo), _messageTimestampMiddleware.createMessageTimeStampMiddleware, _messageSequenceIdOverrideMiddleware.createMessageSequenceIdOverrideMiddleware, (0, _citationsMiddleware.createCitationsMiddleware)(state, dispatch), _gifUploadMiddleware.default, _htmlPlayerMiddleware.default, (0, _htmlTextMiddleware.default)(honorsTargetInHTMLLinks), (0, _maxMessageSizeValidator.default)(localizedTexts), _sanitizationMiddleware.default, (0, _callActionMiddleware.default)(), (0, _localizedStringsBotInitialsMiddleware.localizedStringsBotInitialsMiddleware)(),
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     ...(((_props$webChatContain7 = props.webChatContainerProps) === null || _props$webChatContain7 === void 0 ? void 0 : _props$webChatContain7.storeMiddlewares) ?? []));
     _WebChatStoreLoader.WebChatStoreLoader.store = webChatStore;
@@ -175,7 +177,8 @@ const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endChat) =>
     onTelemetry: (0, _WebChatLogger.createWebChatTelemetry)(),
     cardActionMiddleware: (0, _cardActionMiddleware.createCardActionMiddleware)(((_props$webChatContain25 = props.webChatContainerProps) === null || _props$webChatContain25 === void 0 ? void 0 : _props$webChatContain25.botMagicCode) || undefined),
     sendTypingIndicator: true,
-    ...((_props$webChatContain26 = props.webChatContainerProps) === null || _props$webChatContain26 === void 0 ? void 0 : _props$webChatContain26.webChatProps)
+    overrideLocalizedStrings: (0, _localizedStringsBotInitialsMiddleware.getOverriddenLocalizedStrings)((_props$webChatContain26 = props.webChatContainerProps) === null || _props$webChatContain26 === void 0 ? void 0 : (_props$webChatContain27 = _props$webChatContain26.webChatProps) === null || _props$webChatContain27 === void 0 ? void 0 : _props$webChatContain27.overrideLocalizedStrings),
+    ...((_props$webChatContain28 = props.webChatContainerProps) === null || _props$webChatContain28 === void 0 ? void 0 : _props$webChatContain28.webChatProps)
   };
   return webChatProps;
 };

package/lib/cjs/components/livechatwidget/common/startChat.js

@@ -6,6 +6,7 @@ Object.defineProperty(exports, "__esModule", {
 exports.setPreChatAndInitiateChat = exports.prepareStartChat = exports.initStartChat = exports.checkIfConversationStillValid = void 0;
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 var _Constants = require("../../../common/Constants");
+var _TelemetryManager = require("../../../common/telemetry/TelemetryManager");
 var _utils = require("../../../common/utils");
 var _reconnectChatHelper = require("./reconnectChatHelper");
 var _startChatErrorHandler = require("./startChatErrorHandler");
@@ -14,7 +15,6 @@ var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components
 var _ConversationState = require("../../../contexts/common/ConversationState");
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
-var _TelemetryManager = require("../../../common/telemetry/TelemetryManager");
 var _endChat = require("./endChat");
 var _createAdapter = require("./createAdapter");
 var _newMessageEventHandler = require("../../../plugins/newMessageEventHandler");
@@ -137,7 +137,7 @@ const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, is
    * This is because a new change to control OOH as closed event when a widget is coming from chat.
    */
   if ((state === null || state === void 0 ? void 0 : state.appStates.isMinimized) === undefined || (state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.isMinimized) === true) {
-    var _state$domainStates5, _state$domainStates5$, _state$domainStates6, _state$domainStates6$;
+    var _state$domainStates5, _state$domainStates5$, _state$domainStates6, _state$domainStates6$, _TelemetryManager$Int;
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
       payload: false
@@ -147,7 +147,8 @@ const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, is
       eventName: _TelemetryConstants.BroadcastEvent.MaximizeChat,
       payload: {
         height: state === null || state === void 0 ? void 0 : (_state$domainStates5 = state.domainStates) === null || _state$domainStates5 === void 0 ? void 0 : (_state$domainStates5$ = _state$domainStates5.widgetSize) === null || _state$domainStates5$ === void 0 ? void 0 : _state$domainStates5$.height,
-        width: state === null || state === void 0 ? void 0 : (_state$domainStates6 = state.domainStates) === null || _state$domainStates6 === void 0 ? void 0 : (_state$domainStates6$ = _state$domainStates6.widgetSize) === null || _state$domainStates6$ === void 0 ? void 0 : _state$domainStates6$.width
+        width: state === null || state === void 0 ? void 0 : (_state$domainStates6 = state.domainStates) === null || _state$domainStates6 === void 0 ? void 0 : (_state$domainStates6$ = _state$domainStates6.widgetSize) === null || _state$domainStates6$ === void 0 ? void 0 : _state$domainStates6$.width,
+        runtimeId: _TelemetryManager.TelemetryManager === null || _TelemetryManager.TelemetryManager === void 0 ? void 0 : (_TelemetryManager$Int = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : _TelemetryManager$Int.lcwRuntimeId
       }
     });
   }