@microsoft/omnichannel-chat-widget 1.8.2-main.fc93d3d → 1.8.3-main.3445895

package/lib/esm/components/livechatwidget/common/initWebChatComposer.js

@@ -1,6 +1,9 @@
 import { ConversationEndEntity, ParticipantType } from "../../../common/Constants";
 import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { changeLanguageCodeFormatForWebChat, getConversationDetailsCall } from "../../../common/utils";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
+import { Constants } from "../../../common/Constants";
+import { ConversationState } from "../../../contexts/common/ConversationState";
 import DOMPurify from "dompurify";
 import HyperlinkTextOverrideRenderer from "../../webchatcontainerstateful/webchatcontroller/markdownrenderers/HyperlinkTextOverrideRenderer";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
@@ -12,28 +15,30 @@ import { createActivityMiddleware } from "../../webchatcontainerstateful/webchat
 import { createAttachmentMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware";
 import createAttachmentUploadValidatorMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware";
 import { createAvatarMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware";
+import createCallActionMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/callActionMiddleware";
 import { createCardActionMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware";
+import { createCitationsMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/citationsMiddleware";
 import createConversationEndMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware";
+import createCustomEventMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/customEventMiddleware";
 import createDataMaskingMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/dataMaskingMiddleware";
 import { createMarkdown } from "./createMarkdown";
 import createMaxMessageSizeValidator from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/maxMessageSizeValidator";
 import { createMessageSequenceIdOverrideMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageSequenceIdOverrideMiddleware";
 import { createMessageTimeStampMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware";
+import { createQueueOverflowMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/queueOverflowHandlerMiddleware";
 import { createStore } from "botframework-webchat";
 import { createToastMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/toastMiddleware";
 import { createWebChatTelemetry } from "../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger";
 import { defaultAttachmentProps } from "../../webchatcontainerstateful/common/defaultProps/defaultAttachmentProps";
 import { defaultMiddlewareLocalizedTexts } from "../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
 import { defaultWebChatContainerStatefulProps } from "../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps";
+import { executeReducer } from "../../../contexts/createReducer";
 import { getLocaleStringFromId } from "@microsoft/omnichannel-chat-sdk";
 import gifUploadMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/gifUploadMiddleware";
 import htmlPlayerMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlPlayerMiddleware";
 import htmlTextMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware";
 import preProcessingMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware";
 import sanitizationMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware";
-import { Constants } from "../../../common/Constants";
-import { ConversationState } from "../../../contexts/common/ConversationState";
-import { executeReducer } from "../../../contexts/createReducer";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endChat) => {
@@ -112,7 +117,7 @@ export const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endCh
     };
     webChatStore = createStore({},
     //initial state
-    preProcessingMiddleware, attachmentProcessingMiddleware, createAttachmentUploadValidatorMiddleware((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.allowedFileExtensions, (_state$domainStates$l2 = state.domainStates.liveChatConfig) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.maxUploadFileSize, localizedTexts), channelDataMiddleware(addConversationalSurveyTagsCallback), createConversationEndMiddleware(conversationEndCallback, startConversationalSurveyCallback, endConversationalSurveyCallback), createDataMaskingMiddleware((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : _state$domainStates$l3.DataMaskingInfo), createMessageTimeStampMiddleware, createMessageSequenceIdOverrideMiddleware, gifUploadMiddleware, htmlPlayerMiddleware, htmlTextMiddleware(honorsTargetInHTMLLinks), createMaxMessageSizeValidator(localizedTexts), sanitizationMiddleware,
+    preProcessingMiddleware, attachmentProcessingMiddleware, createAttachmentUploadValidatorMiddleware((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.allowedFileExtensions, (_state$domainStates$l2 = state.domainStates.liveChatConfig) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.maxUploadFileSize, localizedTexts), createCustomEventMiddleware(BroadcastService), createQueueOverflowMiddleware(state, dispatch), channelDataMiddleware(addConversationalSurveyTagsCallback), createConversationEndMiddleware(conversationEndCallback, startConversationalSurveyCallback, endConversationalSurveyCallback), createDataMaskingMiddleware((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : _state$domainStates$l3.DataMaskingInfo), createMessageTimeStampMiddleware, createMessageSequenceIdOverrideMiddleware, createCitationsMiddleware, gifUploadMiddleware, htmlPlayerMiddleware, htmlTextMiddleware(honorsTargetInHTMLLinks), createMaxMessageSizeValidator(localizedTexts), sanitizationMiddleware, createCallActionMiddleware(),
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     ...(((_props$webChatContain7 = props.webChatContainerProps) === null || _props$webChatContain7 === void 0 ? void 0 : _props$webChatContain7.storeMiddlewares) ?? []));
     WebChatStoreLoader.store = webChatStore;

package/lib/esm/components/livechatwidget/common/renderSurveyHelpers.js

@@ -6,6 +6,7 @@ import { PostChatSurveyMode } from "../../postchatsurveypanestateful/enums/PostC
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { addDelayInMs } from "../../../common/utils";
 import { getPostChatSurveyConfig } from "./liveChatConfigUtils";
+import { executeReducer } from "../../../contexts/createReducer";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 let conversationDetails = undefined;
@@ -59,6 +60,13 @@ const renderSurvey = async (postChatContext, state, dispatch) => {
 // Function for embed mode postchat workflow which is essentially same for both customer and agent
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const embedModePostChatWorkflow = async (postChatContext, state, dispatch) => {
+  const inMemoryState = executeReducer(state, {
+    type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+    payload: null
+  });
+  if (inMemoryState.appStates.conversationState === ConversationState.Closed) {
+    return;
+  }
   TelemetryHelper.logActionEvent(LogLevel.INFO, {
     Event: TelemetryEvent.EmbedModePostChatWorkflowStarted
   });
@@ -79,6 +87,13 @@ const embedModePostChatWorkflow = async (postChatContext, state, dispatch) => {
       payload: ConversationState.PostchatLoading
     });
     await addDelayInMs(Constants.PostChatLoadingDurationInMs);
+    const inMemoryState = executeReducer(state, {
+      type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+      payload: null
+    });
+    if (inMemoryState.appStates.conversationState === ConversationState.Closed) {
+      return;
+    }
     dispatch({
       type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
       payload: ConversationState.Postchat
@@ -97,6 +112,14 @@ const embedModePostChatWorkflow = async (postChatContext, state, dispatch) => {
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const initiatePostChat = async (props, conversationDetailsParam, state, dispatch, postchatContext) => {
   var _conversationDetails;
+  const inMemoryState = executeReducer(state, {
+    type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+    payload: null
+  });
+  if (inMemoryState.appStates.conversationState === ConversationState.Closed) {
+    // If the conversation is closed, we need to reset the state
+    return;
+  }
   conversationDetails = conversationDetailsParam;
   const participantType = ((_conversationDetails = conversationDetails) === null || _conversationDetails === void 0 ? void 0 : _conversationDetails.participantType) ?? postchatContext.participantType;
   await setSurveyMode(props, participantType, state, dispatch);

package/lib/esm/components/livechatwidget/common/startChat.js

@@ -1,5 +1,6 @@
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { Constants, LiveWorkItemState, WidgetLoadTelemetryMessage } from "../../../common/Constants";
+import { TelemetryManager, TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
 import { checkContactIdError, createTimer, getConversationDetailsCall, getStateFromCache, getWidgetCacheIdfromProps, isNullOrEmptyString, isNullOrUndefined, isUndefinedOrEmpty } from "../../../common/utils";
 import { handleChatReconnect, isPersistentEnabled, isReconnectEnabled } from "./reconnectChatHelper";
 import { handleStartChatError, logWidgetLoadComplete } from "./startChatErrorHandler";
@@ -8,7 +9,6 @@ import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
-import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
 import { chatSDKStateCleanUp } from "./endChat";
 import { createAdapter } from "./createAdapter";
 import { createOnNewAdapterActivityHandler } from "../../../plugins/newMessageEventHandler";
@@ -131,7 +131,7 @@ const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, is
    * This is because a new change to control OOH as closed event when a widget is coming from chat.
    */
   if ((state === null || state === void 0 ? void 0 : state.appStates.isMinimized) === undefined || (state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.isMinimized) === true) {
-    var _state$domainStates5, _state$domainStates5$, _state$domainStates6, _state$domainStates6$;
+    var _state$domainStates5, _state$domainStates5$, _state$domainStates6, _state$domainStates6$, _TelemetryManager$Int;
     dispatch({
       type: LiveChatWidgetActionType.SET_MINIMIZED,
       payload: false
@@ -141,14 +141,14 @@ const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, is
       eventName: BroadcastEvent.MaximizeChat,
       payload: {
         height: state === null || state === void 0 ? void 0 : (_state$domainStates5 = state.domainStates) === null || _state$domainStates5 === void 0 ? void 0 : (_state$domainStates5$ = _state$domainStates5.widgetSize) === null || _state$domainStates5$ === void 0 ? void 0 : _state$domainStates5$.height,
-        width: state === null || state === void 0 ? void 0 : (_state$domainStates6 = state.domainStates) === null || _state$domainStates6 === void 0 ? void 0 : (_state$domainStates6$ = _state$domainStates6.widgetSize) === null || _state$domainStates6$ === void 0 ? void 0 : _state$domainStates6$.width
+        width: state === null || state === void 0 ? void 0 : (_state$domainStates6 = state.domainStates) === null || _state$domainStates6 === void 0 ? void 0 : (_state$domainStates6$ = _state$domainStates6.widgetSize) === null || _state$domainStates6$ === void 0 ? void 0 : _state$domainStates6$.width,
+        runtimeId: TelemetryManager === null || TelemetryManager === void 0 ? void 0 : (_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : _TelemetryManager$Int.lcwRuntimeId
       }
     });
   }
   const optionalParams = {
     isProactiveChat
   };
-  createTrackingForFirstMessage();
   await initStartChat(facadeChatSDK, dispatch, setAdapter, state, props, optionalParams);
 };
 
@@ -199,6 +199,7 @@ const initStartChat = async (facadeChatSDK, dispatch, setAdapter, state, props,
       const startChatOptionalParams = Object.assign({}, params, optionalParams, defaultOptionalParams);
       // startTime is used to determine if a message is history or new, better to be set before creating the adapter to get bandwidth
       const startTime = new Date().getTime();
+      createTrackingForFirstMessage();
       await facadeChatSDK.startChat(startChatOptionalParams);
       isStartChatSuccessful = true;
       await createAdapterAndSubscribe(facadeChatSDK, dispatch, setAdapter, startTime, props);

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -9,6 +9,7 @@ import { TelemetryManager, TelemetryTimers } from "../../../common/telemetry/Tel
 import { chatSDKStateCleanUp, endChat, endChatStateCleanUp, prepareEndChat } from "../common/endChat";
 import { checkIfConversationStillValid, initStartChat, prepareStartChat, setPreChatAndInitiateChat } from "../common/startChat";
 import { createTimer, getBroadcastChannelName, getConversationDetailsCall, getLocaleDirection, getStateFromCache, getWidgetCacheIdfromProps, getWidgetEndChatEventName, isNullOrEmptyString, isNullOrUndefined, isThisSessionPopout, isUndefinedOrEmpty, setOcUserAgent } from "../../../common/utils";
+import { customEventCallback, subscribeToSendCustomEvent } from "../common/customEventHandler";
 import { defaultClientDataStoreProvider, isCookieAllowed } from "../../../common/storage/default/defaultClientDataStoreProvider";
 import { handleChatReconnect, isPersistentEnabled, isReconnectEnabled } from "../common/reconnectChatHelper";
 import { shouldShowCallingContainer, shouldShowChatButton, shouldShowConfirmationPane, shouldShowEmailTranscriptPane, shouldShowHeader, shouldShowLoadingPane, shouldShowOutOfOfficeHoursPane, shouldShowPostChatLoadingPane, shouldShowPostChatSurveyPane, shouldShowPreChatSurveyPane, shouldShowProactiveChatPane, shouldShowReconnectChatPane, shouldShowStartChatErrorPane, shouldShowWebChatContainer } from "../../../controller/componentController";
@@ -413,7 +414,7 @@ export const LiveChatWidgetStateful = props => {
     BroadcastService.getMessageByEventName(BroadcastEvent.StartChat).subscribe(msg => {
       var _msg$payload5, _msg$payload6, _msg$payload7, _msg$payload9, _inMemoryState$appSta2, _inMemoryState$appSta3, _inMemoryState$appSta4;
       // If chat is out of operating hours chat widget sets the conversation state to OutOfOffice.
-      if (state.appStates.outsideOperatingHours === true) {
+      if (state.appStates.outsideOperatingHours && state.appStates.conversationState !== ConversationState.Active) {
         dispatch({
           type: LiveChatWidgetActionType.SET_MINIMIZED,
           payload: false
@@ -580,6 +581,9 @@ export const LiveChatWidgetStateful = props => {
       }
     });
 
+    // subscribe custom event
+    subscribeToSendCustomEvent(BroadcastService, facadeChatSDK, customEventCallback);
+
     // Check for TPC and log in telemetry if blocked
     isCookieAllowed();
     return () => {
@@ -715,11 +719,7 @@ export const LiveChatWidgetStateful = props => {
       endChat(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
       return;
     }
-    const inMemoryState = executeReducer(state, {
-      type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
-      payload: null
-    });
-    let isConversationalSurveyEnabled = state.appStates.isConversationalSurveyEnabled;
+    const isConversationalSurveyEnabled = state.appStates.isConversationalSurveyEnabled;
 
     // In conversational survey, we need to check post chat survey logics before we set ConversationState to InActive
     // Hence setting ConversationState to InActive will be done later in the post chat flows
@@ -892,11 +892,21 @@ export const LiveChatWidgetStateful = props => {
             .webchat__basic-transcript__activity-markdown-body > :first-child {
                 margin-top: 0px;
             }
+                
             .webchat__basic-transcript__activity-markdown-body img.webchat__render-markdown__external-link-icon {
                 background-image : url(data:image/svg+xml;base64,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) !important;
                 height: .75em;
                 margin-left: .25em;
             }
+
+            .webchat__link-definitions__header-text {
+                color: ${bubbleBackground}
+            }
+            
+            .webchat__link-definitions__header-chevron {
+                color: ${bubbleBackground}
+            }
+
             ${(sendBoxTextArea === null || sendBoxTextArea === void 0 ? void 0 : sendBoxTextArea.minHeight) && `
             .webchat__auto-resize-textarea.webchat__send-box-text-box__text-area {
                 min-height: ${sendBoxTextArea === null || sendBoxTextArea === void 0 ? void 0 : sendBoxTextArea.minHeight} !important;

package/lib/esm/components/webchatcontainerstateful/WebChatContainerStateful.js

@@ -178,7 +178,7 @@ export const WebChatContainerStateful = props => {
         }
 
         .webchat__bubble__content>div#ms_lcw_webchat_adaptive_card .ac-textBlock {
-            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp2 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp2 === void 0 ? void 0 : _webChatContainerProp2.color) ?? defaultAdaptiveCardStyles.color} !important;
+            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp2 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp2 === void 0 ? void 0 : _webChatContainerProp2.color) ?? defaultAdaptiveCardStyles.color};
         }
 
         .webchat__stacked-layout__content div.webchat__stacked-layout__message-row div.webchat__bubble--from-user {
@@ -287,7 +287,6 @@ export const WebChatContainerStateful = props => {
             overflow-y: unset;
             }
 
-        
         `), /*#__PURE__*/React.createElement(Stack, {
     styles: containerStyles,
     className: "webchat__stacked-layout_container"

package/lib/esm/components/webchatcontainerstateful/common/DesignerChatAdapter.js

@@ -12,7 +12,7 @@ function _isNativeReflectConstruct() { if (typeof Reflect === "undefined" || !Re
 function _getPrototypeOf(o) { _getPrototypeOf = Object.setPrototypeOf ? Object.getPrototypeOf.bind() : function _getPrototypeOf(o) { return o.__proto__ || Object.getPrototypeOf(o); }; return _getPrototypeOf(o); }
 import { Observable } from "rxjs/Observable";
 import MockAdapter from "./mockadapter";
-import { customerUser, postBotMessageActivity, postEchoActivity, postSystemMessageActivity } from "./utils/chatAdapterUtils";
+import { customerUser, postAgentMessageActivity, postBotMessageActivity, postEchoActivity, postSystemMessageActivity } from "./utils/chatAdapterUtils";
 export let DesignerChatAdapter = /*#__PURE__*/function (_MockAdapter) {
   _inherits(DesignerChatAdapter, _MockAdapter);
   var _super = _createSuper(DesignerChatAdapter);
@@ -22,10 +22,12 @@ export let DesignerChatAdapter = /*#__PURE__*/function (_MockAdapter) {
     _this = _super.call(this);
     setTimeout(() => {
       postBotMessageActivity(_this.activityObserver, "Thank you for contacting us! How can I help you today?", undefined, 0);
+      postBotMessageActivity(_this.activityObserver, "Please accept terms and conditions to proceed. Visit the link for terms and conditions <a href=\"\">here</a>.", undefined, 0);
       _this.postUserActivity("I need to change my address.", 0);
       postBotMessageActivity(_this.activityObserver, "Okay, let me connect you with a live agent.", undefined, 100);
       postSystemMessageActivity(_this.activityObserver, "John has joined the chat", 100);
-      postBotMessageActivity(_this.activityObserver, "I'd be happy to help you update your account.", undefined, 100);
+      postAgentMessageActivity(_this.activityObserver, "I'd be happy to help you update your account.", undefined, 100);
+      _this.postUserActivity("I have trouble visiting the signin page <a href=\"\">signin</a>.", 0);
     }, 1000);
     return _this;
   }

package/lib/esm/components/webchatcontainerstateful/common/utils/chatAdapterUtils.js

@@ -9,6 +9,11 @@ export const botUser = {
   name: "Bot",
   role: "bot"
 };
+export const agentUser = {
+  id: "AgentId",
+  name: "John",
+  role: "bot"
+};
 
 // WebChat expects an "echo" activity to confirm the message has been sent successfully
 export const postEchoActivity = function (activityObserver, activity, user) {
@@ -44,6 +49,24 @@ export const postBotMessageActivity = function (activityObserver, text) {
     });
   }, delay);
 };
+export const postAgentMessageActivity = function (activityObserver, text) {
+  let tags = arguments.length > 2 && arguments[2] !== undefined ? arguments[2] : "";
+  let delay = arguments.length > 3 && arguments[3] !== undefined ? arguments[3] : 1000;
+  setTimeout(() => {
+    activityObserver === null || activityObserver === void 0 ? void 0 : activityObserver.next({
+      id: uuidv4(),
+      from: {
+        ...agentUser
+      },
+      text,
+      type: "message",
+      channelData: {
+        tags
+      },
+      timestamp: new Date().toISOString()
+    });
+  }, delay);
+};
 export const postSystemMessageActivity = function (activityObserver, text) {
   let delay = arguments.length > 2 && arguments[2] !== undefined ? arguments[2] : 1000;
   postBotMessageActivity(activityObserver, text, "system", delay);

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/callActionMiddleware.js

@@ -0,0 +1,36 @@
+/******
+ * CallActionMiddleware
+ * 
+ * Intercepts custom call actions and handles tel: URL navigation
+ ******/
+
+import { WebChatActionType } from "../../enums/WebChatActionType";
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-unused-vars
+const createCallActionMiddleware = () => () => next => action => {
+  // Intercept incoming activities to modify suggested actions with call type
+  if (action.type === WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY) {
+    var _action$payload, _activity$suggestedAc;
+    const activity = (_action$payload = action.payload) === null || _action$payload === void 0 ? void 0 : _action$payload.activity;
+
+    // Check if activity has suggested actions with call type
+    if (activity !== null && activity !== void 0 && (_activity$suggestedAc = activity.suggestedActions) !== null && _activity$suggestedAc !== void 0 && _activity$suggestedAc.actions) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      activity.suggestedActions.actions = activity.suggestedActions.actions.map(suggestedAction => {
+        if (suggestedAction.type === "call") {
+          // Convert call action to openUrl with encoded tel URL scheme
+          const telUrl = suggestedAction.value;
+          const convertedAction = {
+            ...suggestedAction,
+            type: "openUrl",
+            value: `tel:${telUrl}`
+          };
+          return convertedAction;
+        }
+        return suggestedAction;
+      });
+    }
+  }
+  return next(action);
+};
+export default createCallActionMiddleware;

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/citationsMiddleware.js

@@ -0,0 +1,65 @@
+import { LogLevel, TelemetryEvent } from "../../../../../common/telemetry/TelemetryConstants";
+import { TelemetryHelper } from "../../../../../common/telemetry/TelemetryHelper";
+export const createCitationsMiddleware = _ref => {
+  let {
+    dispatch
+  } = _ref;
+  return next => action => {
+    var _action$payload;
+    if ((_action$payload = action.payload) !== null && _action$payload !== void 0 && _action$payload.activity) {
+      if (isApplicable(action)) {
+        try {
+          const gptFeedback = JSON.parse(action.payload.activity.channelData.metadata["pva:gpt-feedback"]);
+          // Replace citations in the text
+          const updatedText = replaceCitations(action.payload.activity.text, gptFeedback.summarizationOpenAIResponse.result.textCitations);
+          action.payload.activity.text = updatedText;
+        } catch (error) {
+          TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+            Event: TelemetryEvent.CitationMiddlewareFailed,
+            ExceptionDetails: {
+              ErrorData: "Error while converting citation labels",
+              Exception: error
+            }
+          });
+        }
+      }
+    }
+    return next(action);
+  };
+};
+const isApplicable = action => {
+  var _action$payload2, _action$payload2$acti, _action$payload3, _action$payload3$acti;
+  if ((action === null || action === void 0 ? void 0 : (_action$payload2 = action.payload) === null || _action$payload2 === void 0 ? void 0 : (_action$payload2$acti = _action$payload2.activity) === null || _action$payload2$acti === void 0 ? void 0 : _action$payload2$acti.actionType) === "DIRECT_LINE/INCOMING_ACTIVITY" && (action === null || action === void 0 ? void 0 : (_action$payload3 = action.payload) === null || _action$payload3 === void 0 ? void 0 : (_action$payload3$acti = _action$payload3.activity) === null || _action$payload3$acti === void 0 ? void 0 : _action$payload3$acti.channelId) === "ACS_CHANNEL") {
+    var _action$payload4, _action$payload4$acti, _action$payload4$acti2, _action$payload4$acti3;
+    // Validate if pva:gpt-feedback exists and is not null
+    if (action !== null && action !== void 0 && (_action$payload4 = action.payload) !== null && _action$payload4 !== void 0 && (_action$payload4$acti = _action$payload4.activity) !== null && _action$payload4$acti !== void 0 && (_action$payload4$acti2 = _action$payload4$acti.channelData) !== null && _action$payload4$acti2 !== void 0 && (_action$payload4$acti3 = _action$payload4$acti2.metadata) !== null && _action$payload4$acti3 !== void 0 && _action$payload4$acti3["pva:gpt-feedback"]) {
+      return true;
+    }
+  }
+  return false;
+};
+const replaceCitations = (text, citations) => {
+  if (!citations || !Array.isArray(citations)) {
+    return text;
+  }
+  try {
+    return text.replace(/\[(\d+)\]:\s(cite:\d+)\s"([^"]+)"/g, (match, number, citeId) => {
+      const citation = citations.find(c => c.id === citeId);
+      if (citation) {
+        // Replace only the citation label while preserving the original format
+        return `[${number}]: ${citeId} "${citation.title}"`;
+      }
+      return match; // Keep the original match if no replacement is found
+    });
+  } catch (error) {
+    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.CitationMiddlewareFailed,
+      ExceptionDetails: {
+        ErrorData: "Error while finding citations references",
+        Exception: error
+      }
+    });
+    // Return the original text in case of issues
+    return text;
+  }
+};

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/customEventMiddleware.js

@@ -0,0 +1,33 @@
+/******
+ * CustomEventMiddleware
+ *
+ * This middleware is invoked when a custom event is received.
+ * The callback is then invoked to handle the custom event.
+ ******/
+
+import { Constants } from "../../../../../common/Constants";
+import { WebChatActionType } from "../../enums/WebChatActionType";
+export const isValidCustomEvent = activity => {
+  var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4, _activity$channelData5, _activity$channelData6, _activity$channelData7, _activity$from, _activity$channelData8, _activity$channelData9, _activity$channelData10, _activity$channelData11;
+  return !!(activity !== null && activity !== void 0 && (_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.metadata) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.customEvent && typeof (activity === null || activity === void 0 ? void 0 : (_activity$channelData3 = activity.channelData) === null || _activity$channelData3 === void 0 ? void 0 : (_activity$channelData4 = _activity$channelData3.metadata) === null || _activity$channelData4 === void 0 ? void 0 : _activity$channelData4.customEvent) === Constants.String && (activity === null || activity === void 0 ? void 0 : (_activity$channelData5 = activity.channelData) === null || _activity$channelData5 === void 0 ? void 0 : (_activity$channelData6 = _activity$channelData5.metadata) === null || _activity$channelData6 === void 0 ? void 0 : (_activity$channelData7 = _activity$channelData6.customEvent) === null || _activity$channelData7 === void 0 ? void 0 : _activity$channelData7.toLowerCase()) === Constants.true && (activity === null || activity === void 0 ? void 0 : (_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) !== Constants.userMessageTag && typeof (activity === null || activity === void 0 ? void 0 : (_activity$channelData8 = activity.channelData) === null || _activity$channelData8 === void 0 ? void 0 : (_activity$channelData9 = _activity$channelData8.metadata) === null || _activity$channelData9 === void 0 ? void 0 : _activity$channelData9.customEventName) === Constants.String && activity !== null && activity !== void 0 && (_activity$channelData10 = activity.channelData) !== null && _activity$channelData10 !== void 0 && (_activity$channelData11 = _activity$channelData10.metadata) !== null && _activity$channelData11 !== void 0 && _activity$channelData11.customEventValue);
+};
+const createCustomEventMiddleware = broadcastservice => () => next => action => {
+  var _action$payload;
+  if ((action === null || action === void 0 ? void 0 : action.type) == WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY && (_action$payload = action.payload) !== null && _action$payload !== void 0 && _action$payload.activity) {
+    const activity = action.payload.activity;
+    if (isValidCustomEvent(activity)) {
+      const customEvent = {
+        eventName: Constants.onCustomEvent,
+        payload: {
+          messageId: activity.messageid ?? activity.id,
+          customEventName: activity.channelData.metadata.customEventName,
+          customEventValue: activity.channelData.metadata.customEventValue
+        }
+      };
+      broadcastservice.postMessage(customEvent);
+      return;
+    }
+  }
+  return next(action);
+};
+export default createCustomEventMiddleware;

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/queueOverflowHandlerMiddleware.js

@@ -0,0 +1,38 @@
+import { WebChatActionType } from "../../enums/WebChatActionType";
+import { LogLevel, TelemetryEvent } from "../../../../../common/telemetry/TelemetryConstants";
+import { TelemetryHelper } from "../../../../../common/telemetry/TelemetryHelper";
+import { LiveChatWidgetActionType } from "../../../../../contexts/common/LiveChatWidgetActionType";
+import { executeReducer } from "../../../../../contexts/createReducer";
+import { isEndConversationDueToOverflowActivity } from "../../../../../common/utils";
+const queueOverflowHandlingHelper = async (state, dispatch) => {
+  const {
+    appStates
+  } = executeReducer(state, {
+    type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+    payload: undefined
+  });
+  if (!appStates.chatDisconnectEventReceived) {
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CHAT_DISCONNECT_EVENT_RECEIVED,
+      payload: true
+    });
+    TelemetryHelper.logActionEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.QueueOverflowEvent,
+      Description: "Set chat disconnect event received."
+    });
+  }
+};
+export const createQueueOverflowMiddleware = (state, dispatch) => () => next => action => {
+  var _action$payload;
+  if ((action === null || action === void 0 ? void 0 : action.type) == WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY && (_action$payload = action.payload) !== null && _action$payload !== void 0 && _action$payload.activity) {
+    const activity = action.payload.activity;
+    if (isEndConversationDueToOverflowActivity(activity)) {
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.QueueOverflowEvent,
+        Description: "Queue overflow event received."
+      });
+      queueOverflowHandlingHelper(state, dispatch);
+    }
+  }
+  return next(action);
+};

package/lib/esm/contexts/common/CustomEventType.js

@@ -0,0 +1 @@
+export {};