@microsoft/omnichannel-chat-widget 1.8.2-main.fc93d3d → 1.8.3-main.3445895

package/lib/cjs/firstresponselatency/FirstResponseLatencyTracker.js

@@ -17,14 +17,13 @@ let FirstResponseLatencyTracker = /*#__PURE__*/function () {
   function FirstResponseLatencyTracker() {
     _classCallCheck(this, FirstResponseLatencyTracker);
     _defineProperty(this, "isABotConversation", false);
-    _defineProperty(this, "isStarted", false);
-    _defineProperty(this, "isEnded", false);
+    _defineProperty(this, "isTracking", false);
     _defineProperty(this, "startTrackingMessage", void 0);
     _defineProperty(this, "stopTrackingMessage", void 0);
     _defineProperty(this, "isReady", false);
+    _defineProperty(this, "trackingTimeoutId", void 0);
     _defineProperty(this, "offlineNetworkListener", _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.TelemetryEvent.NetworkDisconnected).subscribe(() => {
-      this.isStarted = false;
-      this.isEnded = false;
+      this.isTracking = false;
       _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.MessageStopLapTrackError,
         Description: "Tracker Stopped due to network disconnection"
@@ -72,7 +71,7 @@ let FirstResponseLatencyTracker = /*#__PURE__*/function () {
     value: function startTracking(payload) {
       if (!this.isReady) return;
       //  this prevents to initiate tracking for multiple incoming messages
-      if (this.isStarted) {
+      if (this.isTracking) {
         return;
       }
       // this is to ensure we track only messages where bot is engaged
@@ -80,10 +79,24 @@ let FirstResponseLatencyTracker = /*#__PURE__*/function () {
         return;
       }
       // control of states to prevent clashing of messages
-      this.isStarted = true;
-      this.isEnded = false;
+      this.isTracking = true;
       // The idea  of using types is to enrich telemetry data 
       this.startTrackingMessage = this.createTrackingMessage(payload, "userMessage");
+
+      // Start a 5-second timeout to auto-stop tracking if not stopped
+      if (this.trackingTimeoutId) {
+        clearTimeout(this.trackingTimeoutId);
+      }
+      this.trackingTimeoutId = setTimeout(() => {
+        // this means the start process is in progress, but the end wasn't called within the time limit
+        if (this.isTracking) {
+          // Reset state variables and skip stopTracking
+          this.isTracking = false;
+          this.startTrackingMessage = undefined;
+          this.stopTrackingMessage = undefined;
+          this.trackingTimeoutId = undefined;
+        }
+      }, 5000);
     }
   }, {
     key: "handleAgentMessage",
@@ -99,13 +112,16 @@ let FirstResponseLatencyTracker = /*#__PURE__*/function () {
     value: function stopTracking(payload) {
       var _this$stopTrackingMes, _this$startTrackingMe;
       // this prevents execution for multiple incoming messages from the bot.
-      if (this.isEnded && !this.isStarted) {
+      if (!this.isTracking) {
         return;
       }
-
+      // Clear the timeout if it exists
+      if (this.trackingTimeoutId) {
+        clearTimeout(this.trackingTimeoutId);
+        this.trackingTimeoutId = undefined;
+      }
       // control of states to prevent clashing of messages
-      this.isEnded = true;
-      this.isStarted = false;
+      this.isTracking = false;
 
       // The idea  of using types is to enrich telemetry data 
       this.stopTrackingMessage = this.createTrackingMessage(payload, "botMessage");
@@ -160,12 +176,16 @@ let FirstResponseLatencyTracker = /*#__PURE__*/function () {
         if (!payload || !payload.Id) {
           throw new Error("Invalid payload");
         }
-        if (!this.isMessageFromValidSender(payload)) return;
-        if (this.isABotConversation && this.isStarted) {
+
+        // Only allow stopTracking if sender is valid and tracking is active
+        if (!this.isMessageFromValidSender(payload)) {
+          // Do not change isTracking or stopTrackingMessage
+          return;
+        }
+        if (this.isABotConversation && this.isTracking) {
           this.stopTracking(payload);
         }
       } catch (e) {
-        console.error("FRL : error while trying to stop the tracker", e);
         _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
           Event: _TelemetryConstants.TelemetryEvent.MessageStopLapTrackError,
           Description: "Error while stopping the clock",
@@ -174,11 +194,6 @@ let FirstResponseLatencyTracker = /*#__PURE__*/function () {
             payload: payload
           }
         });
-        //reset state
-        this.startTrackingMessage = undefined;
-        this.stopTrackingMessage = undefined;
-        this.isStarted = false;
-        this.isEnded = false;
       }
     }
   }, {
@@ -186,10 +201,13 @@ let FirstResponseLatencyTracker = /*#__PURE__*/function () {
     value: function deregister() {
       // Reset State
       this.isABotConversation = false;
-      this.isStarted = false;
-      this.isEnded = false;
+      this.isTracking = false;
       this.startTrackingMessage = undefined;
       this.stopTrackingMessage = undefined;
+      if (this.trackingTimeoutId) {
+        clearTimeout(this.trackingTimeoutId);
+        this.trackingTimeoutId = undefined;
+      }
       this.offlineNetworkListener.unsubscribe();
       this.fmltrackingListener.unsubscribe();
       this.rehydrateListener.unsubscribe();

package/lib/cjs/firstresponselatency/util.js

@@ -3,9 +3,11 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.polyfillMessagePayloadForEvent = exports.isHistoryMessage = exports.getScenarioType = exports.extractTimestampFromId = exports.createTrackingMessage = exports.buildMessagePayload = void 0;
+exports.polyfillMessagePayloadForEvent = exports.maskPayloadText = exports.isHistoryMessage = exports.getScenarioType = exports.extractTimestampFromId = exports.createTrackingMessage = exports.buildMessagePayload = void 0;
 var _Constants = require("./Constants");
 var _Constants2 = require("../common/Constants");
+const DELTA_WITHIN_LIMITS_IN_MS = 250;
+
 /**
  * Determines whether a given activity is a historical message.
  * 
@@ -23,19 +25,21 @@ var _Constants2 = require("../common/Constants");
  *   - If the ID is valid and the timestamp is older than the start time, the message is historical.
  */
 const isHistoryMessage = (activity, startTime) => {
-  var _activity$channelData, _activity$channelData2;
+  var _activity$channelData;
   // Only process message activities
   if ((activity === null || activity === void 0 ? void 0 : activity.type) !== _Constants2.Constants.message) {
     return false;
   }
 
-  // Legacy check for history message tag
-  if (activity !== null && activity !== void 0 && (_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(_Constants2.Constants.historyMessageTag)) {
+  // Prioritize legacy history tag
+  if (activity !== null && activity !== void 0 && (_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && _activity$channelData.tags && activity.channelData.tags.includes(_Constants2.Constants.historyMessageTag)) {
     return true;
   }
   const activityId = extractTimestampFromId(activity);
   const isValidId = !isNaN(activityId) && activityId > 0;
-  const isOlderThanStartTime = activityId < startTime;
+  const difference = startTime - activityId;
+  // Only consider historical if activityId < startTime and difference >= DELTA_WITHIN_LIMITS_IN_MS
+  const isOlderThanStartTime = activityId < startTime && difference >= DELTA_WITHIN_LIMITS_IN_MS;
   const isHistoryById = isValidId && isOlderThanStartTime;
   return isHistoryById;
 };
@@ -64,7 +68,7 @@ const extractTimestampFromId = activity => {
 };
 exports.extractTimestampFromId = extractTimestampFromId;
 const buildMessagePayload = (activity, userId) => {
-  var _text, _text2, _activity$channelData3, _activity$from;
+  var _text, _text2, _activity$channelData2, _activity$from;
   return {
     // To identify hidden contents vs empty content
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -72,7 +76,7 @@ const buildMessagePayload = (activity, userId) => {
     type: activity === null || activity === void 0 ? void 0 : activity.type,
     timestamp: activity === null || activity === void 0 ? void 0 : activity.timestamp,
     userId: userId,
-    tags: activity === null || activity === void 0 ? void 0 : (_activity$channelData3 = activity.channelData) === null || _activity$channelData3 === void 0 ? void 0 : _activity$channelData3.tags,
+    tags: (activity === null || activity === void 0 ? void 0 : (_activity$channelData2 = activity.channelData) === null || _activity$channelData2 === void 0 ? void 0 : _activity$channelData2.tags) || [],
     messageType: "",
     Id: activity === null || activity === void 0 ? void 0 : activity.id,
     role: activity === null || activity === void 0 ? void 0 : (_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role,
@@ -98,9 +102,9 @@ const polyfillMessagePayloadForEvent = (activity, payload, conversationId) => {
 };
 exports.polyfillMessagePayloadForEvent = polyfillMessagePayloadForEvent;
 const getScenarioType = activity => {
-  var _activity$from3, _activity$channelData4;
+  var _activity$from3, _activity$channelData3;
   const role = activity === null || activity === void 0 ? void 0 : (_activity$from3 = activity.from) === null || _activity$from3 === void 0 ? void 0 : _activity$from3.role;
-  const tags = activity === null || activity === void 0 ? void 0 : (_activity$channelData4 = activity.channelData) === null || _activity$channelData4 === void 0 ? void 0 : _activity$channelData4.tags;
+  const tags = activity === null || activity === void 0 ? void 0 : (_activity$channelData3 = activity.channelData) === null || _activity$channelData3 === void 0 ? void 0 : _activity$channelData3.tags;
   if (role === _Constants2.Constants.userMessageTag) {
     return _Constants.ScenarioType.UserSendMessageStrategy;
   }
@@ -122,4 +126,14 @@ const createTrackingMessage = (payload, type) => {
     checkTime: new Date().getTime()
   };
 };
-exports.createTrackingMessage = createTrackingMessage;
+exports.createTrackingMessage = createTrackingMessage;
+const maskPayloadText = payload => {
+  if (!payload) {
+    return payload;
+  }
+  return {
+    ...payload,
+    text: "*contents hidden*"
+  };
+};
+exports.maskPayloadText = maskPayloadText;

package/lib/cjs/plugins/createChatTranscript.js

@@ -705,10 +705,23 @@ const createChatTranscript = async function (transcript, facadeChatSDK) {
       reader.readAsDataURL(blob);
     });
   };
+
+  // Configure DOMPurify to remove target attribute from br tags
+  const hook = function (node) {
+    // eslint-disable-line @typescript-eslint/no-explicit-any
+    // Remove target attribute from br tags as it causes them to display as literal text
+    if (node.tagName === "BR" && node.hasAttribute("target")) {
+      node.removeAttribute("target");
+    }
+  };
+  _dompurify.default.addHook("afterSanitizeAttributes", hook);
   let messages = transcriptMessages.filter(message => {
     message.content = _dompurify.default.sanitize(message.content);
     return message;
   });
+
+  // Clean up the hook after processing all messages
+  _dompurify.default.removeHook("afterSanitizeAttributes", hook);
   if (renderAttachments) {
     messages = await Promise.all(transcriptMessages.map(async message => {
       // eslint-disable-line @typescript-eslint/no-explicit-any

package/lib/cjs/plugins/newMessageEventHandler.js

@@ -71,7 +71,7 @@ const createOnNewAdapterActivityHandler = (chatId, userId, startTime) => {
       _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.RehydrateMessageReceived,
         Description: "History message received",
-        CustomProperties: payload
+        CustomProperties: (0, _util.maskPayloadText)(payload)
       });
     }
   };
@@ -108,7 +108,7 @@ const createOnNewAdapterActivityHandler = (chatId, userId, startTime) => {
     _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.MessageReceived,
       Description: "New message received",
-      CustomProperties: payload
+      CustomProperties: (0, _util.maskPayloadText)(payload)
     });
   };
   const raiseMessageEvent = activity => {

package/lib/esm/common/Constants.js

@@ -25,6 +25,7 @@ _defineProperty(Constants, "webchatChannelId", "webchat");
 _defineProperty(Constants, "markdown", "markdown");
 _defineProperty(Constants, "actionType", "actionType");
 _defineProperty(Constants, "markDownSystemMessageClass", "webchat__basic-transcript__activity-markdown-body");
+_defineProperty(Constants, "MARKDOWN_LIST_INDENTATION", "   ");
 _defineProperty(Constants, "String", "string");
 _defineProperty(Constants, "ChatMessagesJson", "chatMessagesJson");
 _defineProperty(Constants, "truePascal", "True");
@@ -108,8 +109,7 @@ _defineProperty(Constants, "TargetRelationshipAttributes", "noopener noreferrer"
 // Markdown icons
 _defineProperty(Constants, "OpenLinkIconCssClass", "webchat__render-markdown__external-link-icon");
 // internet connection test
-_defineProperty(Constants, "internetConnectionTestUrl", "https://ocsdk-prod.azureedge.net/public/connecttest.txt");
-_defineProperty(Constants, "internetConnectionTestUrlText", "Omnichannel Connect Test");
+_defineProperty(Constants, "internetConnectionTestPath", "/livechatwidget/version.txt");
 _defineProperty(Constants, "ChatWidgetStateChangedPrefix", "ChatWidgetStateChanged");
 _defineProperty(Constants, "PostChatLoadingDurationInMs", 2000);
 _defineProperty(Constants, "BrowserUnloadConfirmationMessage", "Do you want to leave chat?");
@@ -125,6 +125,12 @@ _defineProperty(Constants, "InitContextParamsResponse", "initContextParamsRespon
 _defineProperty(Constants, "OCOriginalMessageId", "OriginalMessageId");
 _defineProperty(Constants, "WebchatSequenceIdAttribute", "webchat:sequence-id");
 _defineProperty(Constants, "MessageSequenceIdOverride", "MessageSequenceIdOverride");
+_defineProperty(Constants, "sendCustomEvent", "sendCustomEvent");
+_defineProperty(Constants, "onCustomEvent", "onCustomEvent");
+_defineProperty(Constants, "customEventName", "customEventName");
+_defineProperty(Constants, "customEventValue", "customEventValue");
+_defineProperty(Constants, "Hidden", "Hidden");
+_defineProperty(Constants, "EndConversationDueToOverflow", "endconversationduetooverflow");
 export const Regex = (_class = /*#__PURE__*/_createClass(function Regex() {
   _classCallCheck(this, Regex);
 }), _defineProperty(_class, "EmailRegex", "^(?:[a-zA-Z0-9!#$%&'*+/=?^_`{|}~-]+(?:\\.[a-zA-Z0-9!#$%&'*+/=?^_`{|}~-]+)*|\"[^\"\\\\]*(?:\\\\.[^\"\\\\]*)*\")@(?:[a-zA-Z0-9](?:[a-zA-Z0-9-]*[a-zA-Z0-9])?(?:\\.[a-zA-Z0-9](?:[a-zA-Z0-9-]*[a-zA-Z0-9])?)*|\\[(?:(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\\.){3}(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\\])$"), _class);

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -184,10 +184,12 @@ export let TelemetryEvent;
   TelemetryEvent["BotAuthActivityUndefinedSignInId"] = "BotAuthActivityUndefinedSignInId";
   TelemetryEvent["ThirdPartyCookiesBlocked"] = "ThirdPartyCookiesBlocked";
   TelemetryEvent["ParticipantsRemovedEvent"] = "ParticipantsRemovedEvent";
+  TelemetryEvent["QueueOverflowEvent"] = "QueueOverflowEvent";
   TelemetryEvent["ProcessingHTMLTextMiddlewareFailed"] = "ProcessingHTMLTextMiddlewareFailed";
   TelemetryEvent["ProcessingSanitizationMiddlewareFailed"] = "ProcessingSanitizationMiddlewareFailed";
   TelemetryEvent["FormatTagsMiddlewareJSONStringifyFailed"] = "FormatTagsMiddlewareJSONStringifyFailed";
   TelemetryEvent["AttachmentUploadValidatorMiddlewareFailed"] = "AttachmentUploadValidatorMiddlewareFailed";
+  TelemetryEvent["CitationMiddlewareFailed"] = "CitationMiddlewareFailed";
   TelemetryEvent["QueuePositionMessageRecieved"] = "QueuePositionMessageRecieved";
   TelemetryEvent["AverageWaitTimeMessageRecieved"] = "AverageWaitTimeMessageRecieved";
   TelemetryEvent["DataMaskingRuleApplied"] = "DataMaskingRuleApplied";
@@ -222,6 +224,7 @@ export let TelemetryEvent;
   TelemetryEvent["SystemMessageReceived"] = "SystemMessageReceived";
   TelemetryEvent["RehydrateMessageReceived"] = "RehydrateMessageReceived";
   TelemetryEvent["CustomContextReceived"] = "CustomContextReceived";
+  TelemetryEvent["CustomEventAction"] = "CustomEventAction";
   TelemetryEvent["NetworkDisconnected"] = "NetworkDisconnected";
   TelemetryEvent["NetworkReconnected"] = "NetworkReconnected";
   TelemetryEvent["LinkModePostChatWorkflowStarted"] = "LinkModePostChatWorkflowStarted";

package/lib/esm/common/telemetry/TelemetryHelper.js

@@ -230,11 +230,13 @@ export let TelemetryHelper = /*#__PURE__*/function () {
   }, {
     key: "postTelemetryEvent",
     value: function postTelemetryEvent(eventName, logLevel, payload) {
+      var _TelemetryManager$Int16;
       const telemetryEvent = {
         eventName,
         logLevel,
         payload: {
-          ...payload
+          ...payload,
+          runtimeId: (_TelemetryManager$Int16 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : _TelemetryManager$Int16.lcwRuntimeId
         }
       };
       BroadcastService.postMessage(telemetryEvent);
@@ -260,11 +262,11 @@ _defineProperty(TelemetryHelper, "logActionEvent", (logLevel, payload) => {
   TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, payload);
 });
 _defineProperty(TelemetryHelper, "logSDKEvent", (logLevel, payload) => {
-  var _TelemetryManager$Int16;
+  var _TelemetryManager$Int17;
   TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, {
     ...payload,
     TransactionId: newGuid(),
-    RequestId: (_TelemetryManager$Int16 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : _TelemetryManager$Int16.currentRequestId
+    RequestId: (_TelemetryManager$Int17 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.currentRequestId
   });
 });
 _defineProperty(TelemetryHelper, "logConfigDataEvent", (logLevel, payload) => {
@@ -299,12 +301,12 @@ _defineProperty(TelemetryHelper, "logFacadeChatSDKEventToAllTelemetry", (logLeve
   });
 });
 _defineProperty(TelemetryHelper, "logSDKEventToAllTelemetry", (logLevel, payload) => {
-  var _TelemetryManager$Int17;
+  var _TelemetryManager$Int18;
   TelemetryHelper.postTelemetryEvent((payload === null || payload === void 0 ? void 0 : payload.Event) ?? "", logLevel, {
     ...{
       ...payload,
       TransactionId: newGuid(),
-      RequestId: (_TelemetryManager$Int17 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.currentRequestId
+      RequestId: (_TelemetryManager$Int18 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int18 === void 0 ? void 0 : _TelemetryManager$Int18.currentRequestId
     },
     LogToAll: true
   });

package/lib/esm/common/utils.js

@@ -453,4 +453,25 @@ export function getDeviceType() {
   } else {
     return "standard";
   }
+}
+
+//Bots expect a payload containing:
+//1. customEventName: this should be string describe the event name
+//2. customEventValue: given the value is from customer with unknown type, it is required to stringify the payload later
+export const isValidCustomEvent = payload => {
+  if (Constants.customEventName in payload && payload.customEventName && typeof payload.customEventName === Constants.String && Constants.customEventValue in payload && payload.customEventValue) return true;
+  return false;
+};
+export const getCustomEventValue = customEventPayload => {
+  let returnVal = "";
+  try {
+    returnVal = typeof customEventPayload.customEventValue === Constants.String ? customEventPayload.customEventValue : JSON.stringify(customEventPayload.customEventValue);
+  } catch (error) {
+    console.error(error);
+  }
+  return returnVal;
+};
+export function isEndConversationDueToOverflowActivity(activity) {
+  var _activity$channelData, _activity$channelData2;
+  return (activity === null || activity === void 0 ? void 0 : (_activity$channelData = activity.channelData) === null || _activity$channelData === void 0 ? void 0 : _activity$channelData.tags) && Array.isArray(activity === null || activity === void 0 ? void 0 : (_activity$channelData2 = activity.channelData) === null || _activity$channelData2 === void 0 ? void 0 : _activity$channelData2.tags) && activity.channelData.tags.includes(Constants.EndConversationDueToOverflow);
 }

package/lib/esm/components/chatbuttonstateful/ChatButtonStateful.js

@@ -65,7 +65,6 @@ export const ChatButtonStateful = props => {
   };
   const outOfOfficeStyleProps = Object.assign({}, defaultOutOfOfficeChatButtonStyleProps, outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.styleProps);
   const controlProps = {
-    ...(buttonProps === null || buttonProps === void 0 ? void 0 : buttonProps.controlProps),
     id: "oc-lcw-chat-button",
     dir: state.domainStates.globalDir,
     titleText: "Let's Chat!",
@@ -74,7 +73,8 @@ export const ChatButtonStateful = props => {
     unreadMessageCount: state.appStates.unreadMessageCount ? state.appStates.unreadMessageCount > Constants.maximumUnreadMessageCount ? (_props$buttonProps = props.buttonProps) === null || _props$buttonProps === void 0 ? void 0 : (_props$buttonProps$co = _props$buttonProps.controlProps) === null || _props$buttonProps$co === void 0 ? void 0 : _props$buttonProps$co.largeUnreadMessageString : state.appStates.unreadMessageCount.toString() : "0",
     unreadMessageString: (_props$buttonProps2 = props.buttonProps) === null || _props$buttonProps2 === void 0 ? void 0 : (_props$buttonProps2$c = _props$buttonProps2.controlProps) === null || _props$buttonProps2$c === void 0 ? void 0 : _props$buttonProps2$c.unreadMessageString,
     // Regular chat button onClick - this will always take precedence
-    onClick: () => ref.current()
+    onClick: () => ref.current(),
+    ...(buttonProps === null || buttonProps === void 0 ? void 0 : buttonProps.controlProps)
   };
   const outOfOfficeControlProps = {
     // Only take specific properties from outOfOfficeButtonProps, never onClick
@@ -83,7 +83,6 @@ export const ChatButtonStateful = props => {
     titleText: (outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : (_outOfOfficeButtonPro = outOfOfficeButtonProps.controlProps) === null || _outOfOfficeButtonPro === void 0 ? void 0 : _outOfOfficeButtonPro.titleText) || "We're Offline",
     subtitleText: (outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : (_outOfOfficeButtonPro2 = outOfOfficeButtonProps.controlProps) === null || _outOfOfficeButtonPro2 === void 0 ? void 0 : _outOfOfficeButtonPro2.subtitleText) || "No agents available",
     unreadMessageString: (_props$buttonProps3 = props.buttonProps) === null || _props$buttonProps3 === void 0 ? void 0 : (_props$buttonProps3$c = _props$buttonProps3.controlProps) === null || _props$buttonProps3$c === void 0 ? void 0 : _props$buttonProps3$c.unreadMessageString,
-    ...(outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.controlProps),
     // Out-of-office specific onClick - this will ALWAYS take precedence
     onClick: () => {
       if (state.appStates.isMinimized) {
@@ -96,7 +95,8 @@ export const ChatButtonStateful = props => {
         type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: ConversationState.OutOfOffice
       });
-    }
+    },
+    ...(outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.controlProps)
   };
   useEffect(() => {
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {

package/lib/esm/components/livechatwidget/common/createInternetConnectionChangeHandler.js

@@ -7,34 +7,47 @@ import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { defaultMiddlewareLocalizedTexts } from "../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
 import { executeReducer } from "../../../contexts/createReducer";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
-const isInternetConnected = async () => {
+const getRegionBasedInternetTestUrl = widgetSnippet => {
+  var _widgetSnippet$match;
+  if (!widgetSnippet) {
+    return null;
+  }
+  const widgetSnippetSourceRegex = new RegExp("src=\"(https:\\/\\/[\\w-.]+)[\\w-.\\/]+\"");
+  const baseCdnUrl = (_widgetSnippet$match = widgetSnippet.match(widgetSnippetSourceRegex)) === null || _widgetSnippet$match === void 0 ? void 0 : _widgetSnippet$match[1];
+  return baseCdnUrl ? `${baseCdnUrl}${Constants.internetConnectionTestPath}` : null;
+};
+const isInternetConnected = async testUrl => {
   try {
-    const response = await fetch(Constants.internetConnectionTestUrl);
-    const text = await response.text();
-    return text === Constants.internetConnectionTestUrlText;
+    const response = await fetch(testUrl, {
+      method: "GET",
+      cache: "no-cache"
+    });
+    return response.ok;
   } catch {
     return false;
   }
 };
 export const createInternetConnectionChangeHandler = async state => {
   const handler = async () => {
-    const connected = await isInternetConnected();
+    var _inMemoryState$domain, _inMemoryState$domain2;
     const inMemoryState = executeReducer(state, {
       type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
       payload: null
     });
+    const testUrl = getRegionBasedInternetTestUrl((_inMemoryState$domain = inMemoryState.domainStates.liveChatConfig) === null || _inMemoryState$domain === void 0 ? void 0 : (_inMemoryState$domain2 = _inMemoryState$domain.LiveWSAndLiveChatEngJoin) === null || _inMemoryState$domain2 === void 0 ? void 0 : _inMemoryState$domain2.msdyn_widgetsnippet);
+    const connected = testUrl ? await isInternetConnected(testUrl) : false;
     if (!connected) {
-      var _inMemoryState$domain, _inMemoryState$domain2;
+      var _inMemoryState$domain3, _inMemoryState$domain4;
       TelemetryHelper.logActionEvent(LogLevel.WARN, {
         Event: TelemetryEvent.NetworkDisconnected
       });
-      NotificationHandler.notifyError(NotificationScenarios.InternetConnection, (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain = inMemoryState.domainStates) === null || _inMemoryState$domain === void 0 ? void 0 : (_inMemoryState$domain2 = _inMemoryState$domain.middlewareLocalizedTexts) === null || _inMemoryState$domain2 === void 0 ? void 0 : _inMemoryState$domain2.MIDDLEWARE_BANNER_NO_INTERNET_CONNECTION) ?? defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_NO_INTERNET_CONNECTION);
+      NotificationHandler.notifyError(NotificationScenarios.InternetConnection, (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain3 = inMemoryState.domainStates) === null || _inMemoryState$domain3 === void 0 ? void 0 : (_inMemoryState$domain4 = _inMemoryState$domain3.middlewareLocalizedTexts) === null || _inMemoryState$domain4 === void 0 ? void 0 : _inMemoryState$domain4.MIDDLEWARE_BANNER_NO_INTERNET_CONNECTION) ?? defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_NO_INTERNET_CONNECTION);
     } else {
-      var _inMemoryState$domain3, _inMemoryState$domain4;
+      var _inMemoryState$domain5, _inMemoryState$domain6;
       TelemetryHelper.logActionEvent(LogLevel.WARN, {
         Event: TelemetryEvent.NetworkReconnected
       });
-      NotificationHandler.notifySuccess(NotificationScenarios.InternetConnection, (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain3 = inMemoryState.domainStates) === null || _inMemoryState$domain3 === void 0 ? void 0 : (_inMemoryState$domain4 = _inMemoryState$domain3.middlewareLocalizedTexts) === null || _inMemoryState$domain4 === void 0 ? void 0 : _inMemoryState$domain4.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE) ?? defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE);
+      NotificationHandler.notifySuccess(NotificationScenarios.InternetConnection, (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain5 = inMemoryState.domainStates) === null || _inMemoryState$domain5 === void 0 ? void 0 : (_inMemoryState$domain6 = _inMemoryState$domain5.middlewareLocalizedTexts) === null || _inMemoryState$domain6 === void 0 ? void 0 : _inMemoryState$domain6.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE) ?? defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE);
       BroadcastService.postMessage({
         eventName: BroadcastEvent.NetworkReconnected
       });

package/lib/esm/components/livechatwidget/common/createMarkdown.js

@@ -28,12 +28,65 @@ export const createMarkdown = (disableMarkdownMessageFormatting, disableNewLineM
     // Rule to process html blocks and paragraphs
     "html_inline",
     // Rule to process html tags
-    "newline" // Rule to proceess '\n'
+    "newline",
+    // Rule to proceess '\n'
+    "list" // Enable list parsing rule
     ]);
   }
 
   markdown.disable(["strikethrough"]);
 
+  // Custom plugin to fix numbered list continuity
+  markdown.use(function (md) {
+    const originalRender = md.render.bind(md);
+    const originalRenderInline = md.renderInline.bind(md);
+    function preprocessText(text) {
+      // Handle numbered lists that come with double line breaks (knowledge article format)
+      // This ensures proper continuous numbering instead of separate lists
+
+      let result = text;
+
+      // Only process if the text contains the double line break pattern
+      // But exclude simple numbered lists (where content after \n\n starts with another number)
+      if (!/\d+\.\s+.*?\n\n(?!\d+\.\s)[\s\S]*?(?:\n\n\d+\.|\s*$)/.test(text)) {
+        return result;
+      }
+
+      // Convert "1. Item\n\nContent\n\n2. Item" to proper markdown list format
+      // Use improved pattern with negative lookahead to exclude cases where content starts with numbered list
+      const listPattern = /(\d+\.\s+[^\n]+)(\n\n(?!\d+\.\s)[\s\S]*?)(?=\n\n\d+\.|\s*$)/g;
+      if (listPattern.test(result)) {
+        // Reset regex state for actual replacement
+        listPattern.lastIndex = 0;
+        result = result.replace(listPattern, (match, listItem, content) => {
+          if (!content) {
+            return match;
+          }
+
+          // Format content with proper indentation
+          const cleanContent = content.substring(2); // Remove leading \n\n
+          const lines = cleanContent.split("\n");
+          const indentedContent = lines.map(line => line.trim() ? `${Constants.MARKDOWN_LIST_INDENTATION}${line}` : "").join("\n");
+          const lineBreak = disableNewLineMarkdownSupport ? "\n" : "\n\n";
+          return `${listItem}${lineBreak}${indentedContent}`;
+        });
+      }
+      return result;
+    }
+
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    md.render = function (text, env) {
+      const processedText = preprocessText(text);
+      return originalRender(processedText, env);
+    };
+
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    md.renderInline = function (text, env) {
+      const processedText = preprocessText(text);
+      return originalRenderInline(processedText, env);
+    };
+  });
+
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   markdown.use(MarkdownItForInline, "url_new_win", "link_open", function (tokens, idx, env) {
     const targetAttrIndex = tokens[idx].attrIndex(Constants.Target);

package/lib/esm/components/livechatwidget/common/customEventHandler.js

@@ -0,0 +1,45 @@
+import { Constants } from "../../../common/Constants";
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { getCustomEventValue, isValidCustomEvent } from "../../../common/utils";
+export const customEventCallback = facadeChatSDK => event => {
+  if (!(Constants.payload in event)) return;
+  if (isValidCustomEvent(event.payload)) {
+    const customEventPayload = event.payload;
+    try {
+      const customEventValueStr = getCustomEventValue(customEventPayload);
+      const customEventName = customEventPayload.customEventName;
+      const messageMeta = {
+        customEvent: Constants.true,
+        customEventName: customEventName,
+        customEventValue: customEventValueStr
+      };
+      const messagePayload = {
+        content: "",
+        tags: [Constants.Hidden],
+        metadata: messageMeta,
+        timestamp: new Date()
+      };
+      facadeChatSDK.sendMessage(messagePayload);
+      TelemetryHelper.logActionEventToAllTelemetry(LogLevel.DEBUG, {
+        Event: TelemetryEvent.CustomEventAction,
+        Description: "Sent customEvent.",
+        CustomProperties: {
+          customEventName,
+          lengthCustomEventValue: customEventValueStr.length
+        }
+      });
+    } catch (error) {
+      TelemetryHelper.logActionEventToAllTelemetry(LogLevel.ERROR, {
+        Event: TelemetryEvent.CustomEventAction,
+        Description: "Failed to process CustomEvent.",
+        ExceptionDetails: {
+          error
+        }
+      });
+    }
+  }
+};
+export const subscribeToSendCustomEvent = (broadcastService, facadeChatSDK, customEventCallback) => {
+  broadcastService.getMessageByEventName(Constants.sendCustomEvent).subscribe(customEventCallback(facadeChatSDK));
+};

package/lib/esm/components/livechatwidget/common/endChat.js

@@ -35,6 +35,7 @@ const prepareEndChat = async (props, facadeChatSDK, state, dispatch, setAdapter,
           Description: PrepareEndChatDescriptionConstants.ConversationEndedByCustomerWithoutPostChat
         });
         await endChat(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
+        return;
       }
 
       // Use Case: If ended by Agent, stay chat in InActive state
@@ -210,7 +211,7 @@ const endChat = async (props, facadeChatSDK, state, dispatch, setAdapter, setWeb
         payload: undefined
       });
       // Always allow to close the chat for embedded mode irrespective of end chat errors
-      closeChatWidget(dispatch);
+      closeChatWidget(dispatch, setWebChatStyles, props);
       facadeChatSDK.destroy();
     }
   }
@@ -338,12 +339,22 @@ export const endVoiceVideoCallIfOngoing = async (facadeChatSDK, dispatch) => {
     }, callId);
   }
 };
-const closeChatWidget = dispatch => {
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const closeChatWidget = (dispatch, setWebChatStyles, props) => {
+  var _props$webChatContain2, _props$webChatContain3;
   // Embedded chat
   dispatch({
     type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
     payload: ConversationState.Closed
   });
+
+  // if customer is setting the hideSendbox, we should not alter its value
+  if ((props === null || props === void 0 ? void 0 : (_props$webChatContain2 = props.webChatContainerProps) === null || _props$webChatContain2 === void 0 ? void 0 : (_props$webChatContain3 = _props$webChatContain2.webChatStyles) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.hideSendBox) === true) return;
+  setWebChatStyles(styles => ({
+    ...styles,
+    hideSendBox: false
+  }));
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any