@microsoft/omnichannel-chat-widget 1.7.8-main.9e74278 → 1.7.8-main.bd4de53

package/lib/cjs/firstresponselatency/FirstResponseLatencyTracker.js

@@ -0,0 +1,152 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.FirstResponseLatencyTracker = void 0;
+var _TelemetryConstants = require("../common/telemetry/TelemetryConstants");
+var _TelemetryHelper = require("../common/telemetry/TelemetryHelper");
+function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
+class FirstResponseLatencyTracker {
+  constructor() {
+    _defineProperty(this, "isABotConversation", false);
+    _defineProperty(this, "isStarted", false);
+    _defineProperty(this, "isEnded", false);
+    _defineProperty(this, "startTrackingMessage", void 0);
+    _defineProperty(this, "stopTrackingMessage", void 0);
+    // this is a workaround to ensure in reload we track effectively the messages
+    // we do have a mechanism in place to prevent log agent messages.
+    this.isABotConversation = true;
+  }
+  createTrackingMessage(payload, type) {
+    return {
+      Id: payload.Id,
+      role: payload.role,
+      timestamp: payload === null || payload === void 0 ? void 0 : payload.timestamp,
+      tags: payload.tags,
+      messageType: payload.messageType,
+      text: payload.text,
+      type: type,
+      checkTime: new Date().getTime()
+    };
+  }
+
+  // Tracking Functions
+  startTracking(payload) {
+    //  this prevents to initiate tracking for multiple incoming messages
+    if (this.isStarted) {
+      return;
+    }
+    // this is to ensure we track only messages where bot is engaged
+    if (!this.isABotConversation) {
+      return;
+    }
+
+    // control of states to prevent clashing of messages
+    this.isStarted = true;
+    this.isEnded = false;
+
+    // The idea  of using types is to enrich telemetry data 
+    this.startTrackingMessage = this.createTrackingMessage(payload, "userMessage");
+  }
+  handleAgentMessage(payload) {
+    var _payload$tags;
+    // this tag so far is only present in agent messages
+    if (payload !== null && payload !== void 0 && (_payload$tags = payload.tags) !== null && _payload$tags !== void 0 && _payload$tags.includes("public")) {
+      this.deregister();
+    }
+  }
+  stopTracking(payload) {
+    var _this$stopTrackingMes, _this$startTrackingMe;
+    // this prevents execution for multiple incoming messages from the bot.
+    if (this.isEnded && !this.isStarted) {
+      return;
+    }
+
+    // control of states to prevent clashing of messages
+    this.isEnded = true;
+    this.isStarted = false;
+
+    // The idea  of using types is to enrich telemetry data 
+    this.stopTrackingMessage = this.createTrackingMessage(payload, "botMessage");
+    // calculating elapsed time
+    const elapsedTime = (((_this$stopTrackingMes = this.stopTrackingMessage) === null || _this$stopTrackingMes === void 0 ? void 0 : _this$stopTrackingMes.checkTime) ?? 0) - (((_this$startTrackingMe = this.startTrackingMessage) === null || _this$startTrackingMe === void 0 ? void 0 : _this$startTrackingMe.checkTime) ?? 0);
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.MessageLapTrack,
+      Description: "First response latency tracking",
+      CustomProperties: {
+        elapsedTime,
+        userMessage: this.startTrackingMessage,
+        botMessage: this.stopTrackingMessage
+      }
+    });
+  }
+
+  // mechanism to ensure we track only allowed conversations
+  isMessageFromValidSender(payload) {
+    var _payload$tags2;
+    // agent scenario
+    if (payload !== null && payload !== void 0 && (_payload$tags2 = payload.tags) !== null && _payload$tags2 !== void 0 && _payload$tags2.includes("public")) {
+      this.handleAgentMessage(payload);
+      return false;
+    }
+    return true;
+  }
+  startClock(payload) {
+    try {
+      if (!payload || !payload.Id) {
+        throw new Error("Invalid payload");
+      }
+      // in the case of a reload, tracker will be paused, until last history message is received
+      // this is because we dont have a way to identidy send messages as part of the history
+      //if (this.inPause) return;
+      this.startTracking(payload);
+    } catch (e) {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.MessageStartLapTrackError,
+        Description: "Error while starting the clock",
+        ExceptionDetails: e,
+        CustomProperties: {
+          payload: payload
+        }
+      });
+    }
+  }
+  stopClock(payload) {
+    try {
+      if (!payload || !payload.Id) {
+        throw new Error("Invalid payload");
+      }
+      if (!this.isMessageFromValidSender(payload)) return;
+      if (this.isABotConversation && this.isStarted) {
+        this.stopTracking(payload);
+      }
+    } catch (e) {
+      console.error("FRL : error while trying to stop the tracker", e);
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.MessageStopLapTrackError,
+        Description: "Error while stopping the clock",
+        ExceptionDetails: e,
+        CustomProperties: {
+          payload: payload
+        }
+      });
+      //reset state
+      this.startTrackingMessage = undefined;
+      this.stopTrackingMessage = undefined;
+      this.isStarted = false;
+      this.isEnded = false;
+    }
+  }
+  deregister() {
+    // Reset State
+    this.isABotConversation = false;
+    this.isStarted = false;
+    this.isEnded = false;
+    this.startTrackingMessage = undefined;
+    this.stopTrackingMessage = undefined;
+  }
+}
+exports.FirstResponseLatencyTracker = FirstResponseLatencyTracker;

package/lib/cjs/firstresponselatency/util.js

@@ -0,0 +1,85 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.polyfillMessagePayloadForEvent = exports.isHistoryMessage = exports.getScenarioType = exports.buildMessagePayload = void 0;
+var _Constants = require("./Constants");
+var _Constants2 = require("../common/Constants");
+const isHistoryMessage = (activity, startTime) => {
+  try {
+    if ((activity === null || activity === void 0 ? void 0 : activity.type) === _Constants2.Constants.message) {
+      var _activity$channelData, _activity$channelData2;
+      // this is an old piece of code, probably no longer relevant
+      if (activity !== null && activity !== void 0 && (_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(_Constants2.Constants.historyMessageTag)) return true;
+
+      // Id is an epoch time in milliseconds , in utc format, for some reason is in a string format
+      if (activity !== null && activity !== void 0 && activity.id) {
+        /// activity.id is an string that contains epoch time in milliseconds
+        const activityId = parseInt(activity === null || activity === void 0 ? void 0 : activity.id);
+
+        // if the activity id is not a number, we default to new message
+        if (isNaN(activityId)) {
+          return false;
+        }
+
+        // if the activity id is less than the start time, it means that the message is a history message
+        if (activityId < startTime) {
+          return true;
+        }
+      }
+      // anything else will be considered a new message
+      return false;
+    }
+  } catch (e) {
+    // if there is an error in parsing the activity id, we will consider it a new message
+    console.error("Error in parsing activity id: ", e);
+  }
+  return false;
+};
+exports.isHistoryMessage = isHistoryMessage;
+const buildMessagePayload = (activity, userId) => {
+  var _text, _text2, _activity$channelData3, _activity$from;
+  return {
+    // To identify hidden contents vs empty content
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    text: (activity === null || activity === void 0 ? void 0 : (_text = activity.text) === null || _text === void 0 ? void 0 : _text.length) >= 1 ? `*contents hidden (${activity === null || activity === void 0 ? void 0 : (_text2 = activity.text) === null || _text2 === void 0 ? void 0 : _text2.length} chars)*` : "",
+    type: activity === null || activity === void 0 ? void 0 : activity.type,
+    timestamp: activity === null || activity === void 0 ? void 0 : activity.timestamp,
+    userId: userId,
+    tags: activity === null || activity === void 0 ? void 0 : (_activity$channelData3 = activity.channelData) === null || _activity$channelData3 === void 0 ? void 0 : _activity$channelData3.tags,
+    messageType: "",
+    Id: activity === null || activity === void 0 ? void 0 : activity.id,
+    role: activity === null || activity === void 0 ? void 0 : (_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role,
+    isChatComplete: false
+  };
+};
+exports.buildMessagePayload = buildMessagePayload;
+const polyfillMessagePayloadForEvent = (activity, payload, conversationId) => {
+  var _activity$conversatio, _attachments, _activity$from2;
+  return {
+    ...payload,
+    channelData: activity === null || activity === void 0 ? void 0 : activity.channelData,
+    chatId: activity === null || activity === void 0 ? void 0 : (_activity$conversatio = activity.conversation) === null || _activity$conversatio === void 0 ? void 0 : _activity$conversatio.id,
+    conversationId: conversationId,
+    Id: activity === null || activity === void 0 ? void 0 : activity.id,
+    isChatComplete: false,
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    text: activity === null || activity === void 0 ? void 0 : activity.text,
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    attachment: (activity === null || activity === void 0 ? void 0 : (_attachments = activity.attachments) === null || _attachments === void 0 ? void 0 : _attachments.length) >= 1 ? activity === null || activity === void 0 ? void 0 : activity.attachments : [],
+    role: activity === null || activity === void 0 ? void 0 : (_activity$from2 = activity.from) === null || _activity$from2 === void 0 ? void 0 : _activity$from2.role
+  };
+};
+exports.polyfillMessagePayloadForEvent = polyfillMessagePayloadForEvent;
+const getScenarioType = activity => {
+  var _activity$from3, _activity$channelData4, _activity$channelData5;
+  if ((activity === null || activity === void 0 ? void 0 : (_activity$from3 = activity.from) === null || _activity$from3 === void 0 ? void 0 : _activity$from3.role) === _Constants2.Constants.userMessageTag) {
+    return _Constants.ScenarioType.UserSendMessageStrategy;
+  }
+  if (activity !== null && activity !== void 0 && (_activity$channelData4 = activity.channelData) !== null && _activity$channelData4 !== void 0 && (_activity$channelData5 = _activity$channelData4.tags) !== null && _activity$channelData5 !== void 0 && _activity$channelData5.includes(_Constants2.Constants.systemMessageTag)) {
+    return _Constants.ScenarioType.SystemMessageStrategy;
+  }
+  return _Constants.ScenarioType.ReceivedMessageStrategy;
+};
+exports.getScenarioType = getScenarioType;

package/lib/cjs/plugins/createChatTranscript.js

@@ -173,7 +173,7 @@ class TranscriptHTMLBuilder {
                 <script>
                     class Translator {
                         static convertTranscriptMessageToActivity(message) {
-                            const {created, OriginalMessageId, id, isControlMessage, content, tags, from, attachments, amsMetadata, amsReferences} = message;
+                            const {created, OriginalMessageId, id, isControlMessage, content, tags, from, attachments, amsMetadata, amsReferences, amsreferences} = message;
                             
                             //it's required to convert the id to a number, otherwise the webchat will not render the messages in the correct order
                             // if the OrginalMessageId is not present, we can use the id as the sequence id, which is always present.
@@ -220,7 +220,7 @@ class TranscriptHTMLBuilder {
                             }
 
                             // Attachments
-                            if (amsReferences && amsMetadata) {
+                            if ((amsReferences || amsreferences) && amsMetadata) {
                                 const metadata = JSON.parse(amsMetadata);
                                 const { fileName } = metadata[0];
                                 const text = \`${this.attachmentMessage}\${fileName}\`;
@@ -244,7 +244,7 @@ class TranscriptHTMLBuilder {
                             // Message
                             if (content) {
                                 // Adaptive card formatting
-                                if (content.includes('"text"') && content.includes('"attachments"') && content.includes('"suggestedActions"')) {
+                                if (content.includes('"attachments"') || content.includes('"suggestedActions"')) {
                                     try {
                                         const partialActivity = JSON.parse(content);
                                         return {
@@ -683,7 +683,7 @@ const createChatTranscript = async function (transcript, facadeChatSDK) {
     messages = await Promise.all(transcriptMessages.map(async message => {
       // eslint-disable-line @typescript-eslint/no-explicit-any
       const {
-        amsReferences,
+        amsReferences = message.amsreferences,
         amsMetadata
       } = message;
       if (amsReferences && amsMetadata) {

package/lib/cjs/plugins/newMessageEventHandler.js

@@ -5,102 +5,116 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.createOnNewAdapterActivityHandler = void 0;
 var _TelemetryConstants = require("../common/telemetry/TelemetryConstants");
+var _Constants = require("../firstresponselatency/Constants");
+var _util = require("../firstresponselatency/util");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
-var _Constants = require("../common/Constants");
+var _Constants2 = require("../common/Constants");
+var _FirstResponseLatencyTracker = require("../firstresponselatency/FirstResponseLatencyTracker");
 var _TelemetryHelper = require("../common/telemetry/TelemetryHelper");
 var _TelemetryManager = require("../common/telemetry/TelemetryManager");
 const createOnNewAdapterActivityHandler = (chatId, userId) => {
+  // Hooking the message tracker in the listener, a bit invasive but easier to control.
+  const firstResponseLatencyTracker = new _FirstResponseLatencyTracker.FirstResponseLatencyTracker();
+  // epoch time in utc for when start to listen.
+  // We dont longer have a mechanism to know if a message is history or new, so any message older than the time we start listening will be considered a history message.
+  // this is a workaround for the fact that we dont have a way to identify if a message is history or new, and it will provide consistency across different scenarios
+  const startTime = new Date().getTime();
+  let isHistoryMessageReceivedEventRaised = false;
   const onNewAdapterActivityHandler = activity => {
-    var _activity$channelData, _activity$channelData2, _activity$channelData3;
-    const isActivityMessage = (activity === null || activity === void 0 ? void 0 : activity.type) === _Constants.Constants.message;
-    const isHistoryMessage = isActivityMessage && ((activity === null || activity === void 0 ? void 0 : (_activity$channelData = activity.channelData) === null || _activity$channelData === void 0 ? void 0 : (_activity$channelData2 = _activity$channelData.tags) === null || _activity$channelData2 === void 0 ? void 0 : _activity$channelData2.includes(_Constants.Constants.historyMessageTag)) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData3 = activity.channelData) === null || _activity$channelData3 === void 0 ? void 0 : _activity$channelData3.fromList));
-    raiseMessageEvent(activity, isHistoryMessage);
+    raiseMessageEvent(activity);
   };
-  let isHistoryMessageReceivedEventRasied = false;
-  const raiseMessageEvent = (activity, isHistoryMessage) => {
+  const userSendMessageStrategy = activity => {
+    var _TelemetryManager$Int;
+    const payload = (0, _util.buildMessagePayload)(activity, userId);
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
-    const polyfillMessagePayloadForEvent = payload => {
-      var _activity$conversatio, _TelemetryManager$Int, _attachments;
-      return {
-        ...payload,
-        channelData: activity === null || activity === void 0 ? void 0 : activity.channelData,
-        chatId: activity === null || activity === void 0 ? void 0 : (_activity$conversatio = activity.conversation) === null || _activity$conversatio === void 0 ? void 0 : _activity$conversatio.id,
-        conversationId: (_TelemetryManager$Int = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : _TelemetryManager$Int.conversationId,
-        id: activity === null || activity === void 0 ? void 0 : activity.id,
-        isChatComplete: false,
-        // eslint-disable-next-line @typescript-eslint/no-explicit-any
-        text: activity === null || activity === void 0 ? void 0 : activity.text,
-        // eslint-disable-next-line @typescript-eslint/no-explicit-any
-        attachment: (activity === null || activity === void 0 ? void 0 : (_attachments = activity.attachments) === null || _attachments === void 0 ? void 0 : _attachments.length) >= 1 ? activity === null || activity === void 0 ? void 0 : activity.attachments : []
-      };
+    payload.messageType = _Constants2.Constants.userMessageTag;
+    const newMessageSentEvent = {
+      eventName: _TelemetryConstants.BroadcastEvent.NewMessageSent,
+      payload: (0, _util.polyfillMessagePayloadForEvent)(activity, payload, (_TelemetryManager$Int = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : _TelemetryManager$Int.conversationId)
     };
-    if ((activity === null || activity === void 0 ? void 0 : activity.type) === _Constants.Constants.message) {
-      var _text, _text2, _activity$channelData4, _activity$from;
-      const payload = {
-        // To identify hidden contents vs empty content
-        // eslint-disable-next-line @typescript-eslint/no-explicit-any
-        text: (activity === null || activity === void 0 ? void 0 : (_text = activity.text) === null || _text === void 0 ? void 0 : _text.length) >= 1 ? `*contents hidden (${activity === null || activity === void 0 ? void 0 : (_text2 = activity.text) === null || _text2 === void 0 ? void 0 : _text2.length} chars)*` : "",
-        type: activity === null || activity === void 0 ? void 0 : activity.type,
-        timestamp: activity === null || activity === void 0 ? void 0 : activity.timestamp,
-        userId: userId,
-        tags: activity === null || activity === void 0 ? void 0 : (_activity$channelData4 = activity.channelData) === null || _activity$channelData4 === void 0 ? void 0 : _activity$channelData4.tags,
-        messageType: ""
-      };
-      if ((activity === null || activity === void 0 ? void 0 : (_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) === _Constants.Constants.userMessageTag) {
-        // eslint-disable-next-line @typescript-eslint/no-explicit-any
-        payload.messageType = _Constants.Constants.userMessageTag;
-        const newMessageSentEvent = {
-          eventName: _TelemetryConstants.BroadcastEvent.NewMessageSent,
-          payload: polyfillMessagePayloadForEvent(payload)
-        };
-        _omnichannelChatComponents.BroadcastService.postMessage(newMessageSentEvent);
-        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-          Event: _TelemetryConstants.TelemetryEvent.MessageSent,
-          Description: "New message sent"
-        });
-      } else {
-        var _activity$channelData5, _activity$channelData6;
-        if (activity !== null && activity !== void 0 && (_activity$channelData5 = activity.channelData) !== null && _activity$channelData5 !== void 0 && (_activity$channelData6 = _activity$channelData5.tags) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.includes(_Constants.Constants.systemMessageTag)) {
-          // eslint-disable-next-line @typescript-eslint/no-explicit-any
-          payload.messageType = _Constants.Constants.systemMessageTag;
-          _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-            Event: _TelemetryConstants.TelemetryEvent.SystemMessageReceived,
-            Description: "System message received"
-          });
-        } else {
-          var _activity$channelData7, _activity$channelData8, _activity$channelData9;
-          // eslint-disable-next-line @typescript-eslint/no-explicit-any
-          const messageHasNoText = !(activity !== null && activity !== void 0 && activity.text);
-          // eslint-disable-next-line @typescript-eslint/no-explicit-any
-          const messageHasNoTags = !(activity !== null && activity !== void 0 && activity.channelData) || !(activity !== null && activity !== void 0 && (_activity$channelData7 = activity.channelData) !== null && _activity$channelData7 !== void 0 && _activity$channelData7.tags) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData8 = activity.channelData) === null || _activity$channelData8 === void 0 ? void 0 : (_activity$channelData9 = _activity$channelData8.tags) === null || _activity$channelData9 === void 0 ? void 0 : _activity$channelData9.length) === 0;
-          // eslint-disable-next-line @typescript-eslint/no-explicit-any
-          const messageHasNoAttachments = !(activity !== null && activity !== void 0 && activity.attachments) || (activity === null || activity === void 0 ? void 0 : activity.attachments.length) === 0;
-          if (messageHasNoTags && messageHasNoText && messageHasNoAttachments) {
-            return;
-          }
-          payload.messageType = _Constants.Constants.userMessageTag;
-        }
-        const newMessageReceivedEvent = {
-          eventName: isHistoryMessage ? _TelemetryConstants.BroadcastEvent.HistoryMessageReceived : _TelemetryConstants.BroadcastEvent.NewMessageReceived,
-          payload: polyfillMessagePayloadForEvent(payload)
-        };
-        _omnichannelChatComponents.BroadcastService.postMessage(newMessageReceivedEvent);
-        if (!isHistoryMessage) {
-          _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-            Event: _TelemetryConstants.TelemetryEvent.MessageReceived,
-            Description: "New message received",
-            CustomProperties: payload
-          });
-        } else {
-          if (!isHistoryMessageReceivedEventRasied) {
-            isHistoryMessageReceivedEventRasied = true;
-            _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-              Event: _TelemetryConstants.TelemetryEvent.RehydrateMessageReceived,
-              Description: "History message received",
-              CustomProperties: payload
-            });
-          }
-        }
+    _omnichannelChatComponents.BroadcastService.postMessage(newMessageSentEvent);
+    if (!(0, _util.isHistoryMessage)(activity, startTime)) {
+      firstResponseLatencyTracker.startClock(payload);
+    }
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.MessageSent,
+      Description: "New message sent"
+    });
+  };
+  const systemMessageStrategy = activity => {
+    const payload = (0, _util.buildMessagePayload)(activity, userId);
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    payload.messageType = _Constants2.Constants.systemMessageTag;
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.SystemMessageReceived,
+      Description: "System message received"
+    });
+  };
+  const historyMessageStrategy = payload => {
+    const newMessageReceivedEvent = {
+      eventName: _TelemetryConstants.BroadcastEvent.HistoryMessageReceived,
+      payload: payload
+    };
+    _omnichannelChatComponents.BroadcastService.postMessage(newMessageReceivedEvent);
+    if (!isHistoryMessageReceivedEventRaised) {
+      // this is needed for reload scenarios, it helps to identify the last message received before the reload
+      isHistoryMessageReceivedEventRaised = true;
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.RehydrateMessageReceived,
+        Description: "History message received",
+        CustomProperties: payload
+      });
+    }
+  };
+  const isValidMessage = activity => {
+    var _activity$channelData, _activity$channelData2, _activity$channelData3;
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    const messageHasNoText = !(activity !== null && activity !== void 0 && activity.text);
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    const messageHasNoTags = !(activity !== null && activity !== void 0 && activity.channelData) || !(activity !== null && activity !== void 0 && (_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && _activity$channelData.tags) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData2 = activity.channelData) === null || _activity$channelData2 === void 0 ? void 0 : (_activity$channelData3 = _activity$channelData2.tags) === null || _activity$channelData3 === void 0 ? void 0 : _activity$channelData3.length) === 0;
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    const messageHasNoAttachments = !(activity !== null && activity !== void 0 && activity.attachments) || (activity === null || activity === void 0 ? void 0 : activity.attachments.length) === 0;
+    if (messageHasNoTags && messageHasNoText && messageHasNoAttachments) {
+      return false;
+    }
+    return true;
+  };
+  const receivedMessageStrategy = activity => {
+    var _TelemetryManager$Int3;
+    if (!isValidMessage(activity)) return;
+    const isHistoryMessageReceived = (0, _util.isHistoryMessage)(activity, startTime);
+    const payload = (0, _util.buildMessagePayload)(activity, userId);
+    payload.messageType = _Constants2.Constants.userMessageTag;
+    if (isHistoryMessageReceived) {
+      var _TelemetryManager$Int2;
+      historyMessageStrategy((0, _util.polyfillMessagePayloadForEvent)(activity, payload, (_TelemetryManager$Int2 = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int2 === void 0 ? void 0 : _TelemetryManager$Int2.conversationId));
+      return;
+    }
+    firstResponseLatencyTracker.stopClock(payload);
+    const newMessageReceivedEvent = {
+      eventName: _TelemetryConstants.BroadcastEvent.NewMessageReceived,
+      payload: (0, _util.polyfillMessagePayloadForEvent)(activity, payload, (_TelemetryManager$Int3 = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int3 === void 0 ? void 0 : _TelemetryManager$Int3.conversationId)
+    };
+    _omnichannelChatComponents.BroadcastService.postMessage(newMessageReceivedEvent);
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.MessageReceived,
+      Description: "New message received",
+      CustomProperties: payload
+    });
+  };
+  const raiseMessageEvent = activity => {
+    if ((activity === null || activity === void 0 ? void 0 : activity.type) === _Constants2.Constants.message) {
+      const scenarioType = (0, _util.getScenarioType)(activity);
+      switch (scenarioType) {
+        case _Constants.ScenarioType.UserSendMessageStrategy:
+          userSendMessageStrategy(activity);
+          break;
+        case _Constants.ScenarioType.SystemMessageStrategy:
+          systemMessageStrategy(activity);
+          break;
+        case _Constants.ScenarioType.ReceivedMessageStrategy:
+          receivedMessageStrategy(activity);
+          break;
       }
     }
   };

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -199,6 +199,9 @@ export let TelemetryEvent;
   TelemetryEvent["ReconnectChatMinimize"] = "ReconnectChatMinimize";
   TelemetryEvent["MessageSent"] = "MessageSent";
   TelemetryEvent["MessageReceived"] = "MessageReceived";
+  TelemetryEvent["MessageLapTrack"] = "MessageLapTrack";
+  TelemetryEvent["MessageStartLapTrackError"] = "MessageStartLapTrackError";
+  TelemetryEvent["MessageStopLapTrackError"] = "MessageStopLapTrackError";
   TelemetryEvent["SystemMessageReceived"] = "SystemMessageReceived";
   TelemetryEvent["RehydrateMessageReceived"] = "RehydrateMessageReceived";
   TelemetryEvent["CustomContextReceived"] = "CustomContextReceived";
@@ -213,6 +216,8 @@ export let TelemetryEvent;
   TelemetryEvent["PostChatContextCallFailed"] = "PostChatContextCallFailed";
   TelemetryEvent["PostChatSurveyLoadingPaneLoaded"] = "PostChatSurveyLoadingPaneLoaded";
   TelemetryEvent["PostChatSurveyLoaded"] = "PostChatSurveyLoaded";
+  TelemetryEvent["PostChatSurveyUrlValidationCompleted"] = "PostChatSurveyUrlValidationCompleted";
+  TelemetryEvent["PostChatSurveyUrlValidationFailed"] = "PostChatSurveyUrlValidationFailed";
   TelemetryEvent["ChatDisconnectThreadEventReceived"] = "ChatDisconnectThreadEventReceived";
   TelemetryEvent["HiddenAdaptiveCardMessageReceived"] = "HiddenAdaptiveCardMessageReceived";
   TelemetryEvent["EndingAdapterAfterDisconnectionError"] = "EndingAdapterAfterDisconnectionError";

package/lib/esm/components/chatbuttonstateful/ChatButtonStateful.js

@@ -11,7 +11,7 @@ import { defaultOutOfOfficeChatButtonStyleProps } from "./common/styleProps/defa
 import useChatContextStore from "../../hooks/useChatContextStore";
 let uiTimer;
 export const ChatButtonStateful = props => {
-  var _state$domainStates$l, _state$domainStates$l2, _buttonProps$controlP, _props$buttonProps, _props$buttonProps$co, _props$buttonProps2, _props$buttonProps2$c, _props$buttonProps3, _props$buttonProps3$c;
+  var _buttonProps$controlP, _props$buttonProps, _props$buttonProps$co, _props$buttonProps2, _props$buttonProps2$c, _props$buttonProps3, _props$buttonProps3$c;
   // this is to ensure the telemetry is set only once and start the load timer
   useEffect(() => {
     uiTimer = createTimer();
@@ -28,7 +28,8 @@ export const ChatButtonStateful = props => {
     startChat
   } = props;
   //Setting OutOfOperatingHours Flag
-  const [outOfOperatingHours, setOutOfOperatingHours] = useState(((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.OutOfOperatingHours) === "True");
+  //Setting OutOfOperatingHours Flag - to string conversion to normalize the value (could be boolean from other states or string directly from config)
+  const [outOfOperatingHours, setOutOfOperatingHours] = useState(state.appStates.outsideOperatingHours);
   const ref = useRef(() => {
     return;
   });
@@ -87,9 +88,7 @@ export const ChatButtonStateful = props => {
     ...(outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.controlProps)
   };
   useEffect(() => {
-    if (state.appStates.outsideOperatingHours) {
-      setOutOfOperatingHours(true);
-    }
+    setOutOfOperatingHours(state.appStates.outsideOperatingHours);
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
       Event: TelemetryEvent.LCWChatButtonShow,
       ElapsedTimeInMilliseconds: TelemetryTimers.LcwLoadToChatButtonTimer.milliSecondsElapsed

package/lib/esm/components/headerstateful/HeaderStateful.js

@@ -12,7 +12,7 @@ import useChatAdapterStore from "../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../hooks/useChatContextStore";
 let uiTimer;
 export const HeaderStateful = props => {
-  var _state$domainStates$l, _state$domainStates$l2, _state$domainStates, _headerProps$controlP, _headerProps$controlP2, _headerProps$controlP3, _outOfOfficeHeaderPro, _state$domainStates3;
+  var _state$domainStates, _headerProps$controlP, _headerProps$controlP2, _headerProps$controlP3, _outOfOfficeHeaderPro, _state$domainStates3;
   useEffect(() => {
     uiTimer = createTimer();
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
@@ -28,7 +28,7 @@ export const HeaderStateful = props => {
     endChat
   } = props;
   //Setting OutOfOperatingHours Flag
-  const [outOfOperatingHours, setOutOfOperatingHours] = useState(((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.OutOfOperatingHours) === "True");
+  const [outOfOperatingHours, setOutOfOperatingHours] = useState(state.appStates.outsideOperatingHours);
   const outOfOfficeStyleProps = Object.assign({}, defaultOutOfOfficeHeaderStyleProps, outOfOfficeHeaderProps === null || outOfOfficeHeaderProps === void 0 ? void 0 : outOfOfficeHeaderProps.styleProps);
 
   // For some reason state object is not getting updated values in this component
@@ -100,9 +100,7 @@ export const HeaderStateful = props => {
     hideCloseButton: state.appStates.conversationState === ConversationState.OutOfOffice || (outOfOfficeHeaderProps === null || outOfOfficeHeaderProps === void 0 ? void 0 : (_outOfOfficeHeaderPro = outOfOfficeHeaderProps.controlProps) === null || _outOfOfficeHeaderPro === void 0 ? void 0 : _outOfOfficeHeaderPro.hideCloseButton)
   };
   useEffect(() => {
-    if (state.appStates.outsideOperatingHours) {
-      setOutOfOperatingHours(true);
-    }
+    setOutOfOperatingHours(state.appStates.outsideOperatingHours);
   }, []);
   useEffect(() => {
     var _state$domainStates2;

package/lib/esm/components/livechatwidget/common/ActivitySubscriber/BotAuthActivitySubscriber.js

@@ -6,6 +6,7 @@ function _toPrimitive(input, hint) { if (typeof input !== "object" || input ===
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../../common/telemetry/TelemetryConstants";
 import { TelemetryHelper } from "../../../../common/telemetry/TelemetryHelper";
+import { TelemetryManager } from "../../../../common/telemetry/TelemetryManager";
 const supportedSignInCardContentTypes = ["application/vnd.microsoft.card.signin", "application/vnd.microsoft.card.oauth"];
 const botOauthUrlRegex = /[\S]+.botframework.com\/api\/oauth\/signin\?signin=([\S]+)/;
 const delay = t => new Promise(resolve => setTimeout(resolve, t));
@@ -83,6 +84,7 @@ export class BotAuthActivitySubscriber {
     return (activity === null || activity === void 0 ? void 0 : (_activity$attachments = activity.attachments) === null || _activity$attachments === void 0 ? void 0 : _activity$attachments.length) > 0 && activity.attachments[0] && supportedSignInCardContentTypes.indexOf(activity.attachments[0].contentType) >= 0;
   }
   async apply(activity) {
+    var _TelemetryManager$Int;
     this.observer.next(false); // Hides card
     const attachment = activity.attachments[0];
     const signInUrl = attachment.content.buttons[0].value;
@@ -102,7 +104,8 @@ export class BotAuthActivitySubscriber {
     const event = {
       eventName: BroadcastEvent.SigninCardReceived,
       payload: {
-        sasUrl
+        sasUrl,
+        conversationId: (_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : _TelemetryManager$Int.conversationId
       }
     };
     if (!sasUrl) {

package/lib/esm/components/livechatwidget/common/chatDisconnectHelper.js

@@ -6,7 +6,7 @@ import { defaultMiddlewareLocalizedTexts } from "../../webchatcontainerstateful/
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const handleChatDisconnect = (props, state, setWebChatStyles) => {
-  var _state$appStates, _state$domainStates, _state$domainStates$m, _props$webChatContain, _props$webChatContain2;
+  var _state$appStates, _state$domainStates, _state$domainStates$m, _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4;
   const chatDisconnectState = state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.chatDisconnectEventReceived;
   const chatDisconnectMessage = (state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : (_state$domainStates$m = _state$domainStates.middlewareLocalizedTexts) === null || _state$domainStates$m === void 0 ? void 0 : _state$domainStates$m.MIDDLEWARE_BANNER_CHAT_DISCONNECT) ?? defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_CHAT_DISCONNECT;
   const hideSendBoxOnConversationEnd = props === null || props === void 0 ? void 0 : (_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : (_props$webChatContain2 = _props$webChatContain.renderingMiddlewareProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.hideSendboxOnConversationEnd;
@@ -27,6 +27,8 @@ const handleChatDisconnect = (props, state, setWebChatStyles) => {
       });
       break;
     case false:
+      // this means customer on purpose wants to hide the send box,  we should not override it
+      if ((props === null || props === void 0 ? void 0 : (_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : (_props$webChatContain4 = _props$webChatContain3.webChatStyles) === null || _props$webChatContain4 === void 0 ? void 0 : _props$webChatContain4.hideSendBox) === true) return;
       if (hideSendBoxOnConversationEnd !== false) {
         setWebChatStyles(styles => {
           return {