@microsoft/omnichannel-chat-widget 1.7.8-main.9e74278 → 1.7.8-main.bd4de53

package/lib/cjs/common/telemetry/TelemetryConstants.js

@@ -205,6 +205,9 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["ReconnectChatMinimize"] = "ReconnectChatMinimize";
   TelemetryEvent["MessageSent"] = "MessageSent";
   TelemetryEvent["MessageReceived"] = "MessageReceived";
+  TelemetryEvent["MessageLapTrack"] = "MessageLapTrack";
+  TelemetryEvent["MessageStartLapTrackError"] = "MessageStartLapTrackError";
+  TelemetryEvent["MessageStopLapTrackError"] = "MessageStopLapTrackError";
   TelemetryEvent["SystemMessageReceived"] = "SystemMessageReceived";
   TelemetryEvent["RehydrateMessageReceived"] = "RehydrateMessageReceived";
   TelemetryEvent["CustomContextReceived"] = "CustomContextReceived";
@@ -219,6 +222,8 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["PostChatContextCallFailed"] = "PostChatContextCallFailed";
   TelemetryEvent["PostChatSurveyLoadingPaneLoaded"] = "PostChatSurveyLoadingPaneLoaded";
   TelemetryEvent["PostChatSurveyLoaded"] = "PostChatSurveyLoaded";
+  TelemetryEvent["PostChatSurveyUrlValidationCompleted"] = "PostChatSurveyUrlValidationCompleted";
+  TelemetryEvent["PostChatSurveyUrlValidationFailed"] = "PostChatSurveyUrlValidationFailed";
   TelemetryEvent["ChatDisconnectThreadEventReceived"] = "ChatDisconnectThreadEventReceived";
   TelemetryEvent["HiddenAdaptiveCardMessageReceived"] = "HiddenAdaptiveCardMessageReceived";
   TelemetryEvent["EndingAdapterAfterDisconnectionError"] = "EndingAdapterAfterDisconnectionError";

package/lib/cjs/components/chatbuttonstateful/ChatButtonStateful.js

@@ -20,7 +20,7 @@ function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "functio
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
 let uiTimer;
 const ChatButtonStateful = props => {
-  var _state$domainStates$l, _state$domainStates$l2, _buttonProps$controlP, _props$buttonProps, _props$buttonProps$co, _props$buttonProps2, _props$buttonProps2$c, _props$buttonProps3, _props$buttonProps3$c;
+  var _buttonProps$controlP, _props$buttonProps, _props$buttonProps$co, _props$buttonProps2, _props$buttonProps2$c, _props$buttonProps3, _props$buttonProps3$c;
   // this is to ensure the telemetry is set only once and start the load timer
   (0, _react.useEffect)(() => {
     uiTimer = (0, _utils.createTimer)();
@@ -37,7 +37,8 @@ const ChatButtonStateful = props => {
     startChat
   } = props;
   //Setting OutOfOperatingHours Flag
-  const [outOfOperatingHours, setOutOfOperatingHours] = (0, _react.useState)(((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.OutOfOperatingHours) === "True");
+  //Setting OutOfOperatingHours Flag - to string conversion to normalize the value (could be boolean from other states or string directly from config)
+  const [outOfOperatingHours, setOutOfOperatingHours] = (0, _react.useState)(state.appStates.outsideOperatingHours);
   const ref = (0, _react.useRef)(() => {
     return;
   });
@@ -96,9 +97,7 @@ const ChatButtonStateful = props => {
     ...(outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.controlProps)
   };
   (0, _react.useEffect)(() => {
-    if (state.appStates.outsideOperatingHours) {
-      setOutOfOperatingHours(true);
-    }
+    setOutOfOperatingHours(state.appStates.outsideOperatingHours);
     _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.LCWChatButtonShow,
       ElapsedTimeInMilliseconds: _TelemetryManager.TelemetryTimers.LcwLoadToChatButtonTimer.milliSecondsElapsed

package/lib/cjs/components/headerstateful/HeaderStateful.js

@@ -21,7 +21,7 @@ function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "functio
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
 let uiTimer;
 const HeaderStateful = props => {
-  var _state$domainStates$l, _state$domainStates$l2, _state$domainStates, _headerProps$controlP, _headerProps$controlP2, _headerProps$controlP3, _outOfOfficeHeaderPro, _state$domainStates3;
+  var _state$domainStates, _headerProps$controlP, _headerProps$controlP2, _headerProps$controlP3, _outOfOfficeHeaderPro, _state$domainStates3;
   (0, _react.useEffect)(() => {
     uiTimer = (0, _utils.createTimer)();
     _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
@@ -37,7 +37,7 @@ const HeaderStateful = props => {
     endChat
   } = props;
   //Setting OutOfOperatingHours Flag
-  const [outOfOperatingHours, setOutOfOperatingHours] = (0, _react.useState)(((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.OutOfOperatingHours) === "True");
+  const [outOfOperatingHours, setOutOfOperatingHours] = (0, _react.useState)(state.appStates.outsideOperatingHours);
   const outOfOfficeStyleProps = Object.assign({}, _defaultOutOfOfficeHeaderStyleProps.defaultOutOfOfficeHeaderStyleProps, outOfOfficeHeaderProps === null || outOfOfficeHeaderProps === void 0 ? void 0 : outOfOfficeHeaderProps.styleProps);
 
   // For some reason state object is not getting updated values in this component
@@ -109,9 +109,7 @@ const HeaderStateful = props => {
     hideCloseButton: state.appStates.conversationState === _ConversationState.ConversationState.OutOfOffice || (outOfOfficeHeaderProps === null || outOfOfficeHeaderProps === void 0 ? void 0 : (_outOfOfficeHeaderPro = outOfOfficeHeaderProps.controlProps) === null || _outOfOfficeHeaderPro === void 0 ? void 0 : _outOfOfficeHeaderPro.hideCloseButton)
   };
   (0, _react.useEffect)(() => {
-    if (state.appStates.outsideOperatingHours) {
-      setOutOfOperatingHours(true);
-    }
+    setOutOfOperatingHours(state.appStates.outsideOperatingHours);
   }, []);
   (0, _react.useEffect)(() => {
     var _state$domainStates2;

package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/BotAuthActivitySubscriber.js

@@ -7,6 +7,7 @@ exports.BotAuthActivitySubscriber = void 0;
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _TelemetryConstants = require("../../../../common/telemetry/TelemetryConstants");
 var _TelemetryHelper = require("../../../../common/telemetry/TelemetryHelper");
+var _TelemetryManager = require("../../../../common/telemetry/TelemetryManager");
 function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
 function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
 function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
@@ -87,6 +88,7 @@ class BotAuthActivitySubscriber {
     return (activity === null || activity === void 0 ? void 0 : (_activity$attachments = activity.attachments) === null || _activity$attachments === void 0 ? void 0 : _activity$attachments.length) > 0 && activity.attachments[0] && supportedSignInCardContentTypes.indexOf(activity.attachments[0].contentType) >= 0;
   }
   async apply(activity) {
+    var _TelemetryManager$Int;
     this.observer.next(false); // Hides card
     const attachment = activity.attachments[0];
     const signInUrl = attachment.content.buttons[0].value;
@@ -106,7 +108,8 @@ class BotAuthActivitySubscriber {
     const event = {
       eventName: _TelemetryConstants.BroadcastEvent.SigninCardReceived,
       payload: {
-        sasUrl
+        sasUrl,
+        conversationId: (_TelemetryManager$Int = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : _TelemetryManager$Int.conversationId
       }
     };
     if (!sasUrl) {

package/lib/cjs/components/livechatwidget/common/chatDisconnectHelper.js

@@ -11,7 +11,7 @@ var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const handleChatDisconnect = (props, state, setWebChatStyles) => {
-  var _state$appStates, _state$domainStates, _state$domainStates$m, _props$webChatContain, _props$webChatContain2;
+  var _state$appStates, _state$domainStates, _state$domainStates$m, _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4;
   const chatDisconnectState = state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.chatDisconnectEventReceived;
   const chatDisconnectMessage = (state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : (_state$domainStates$m = _state$domainStates.middlewareLocalizedTexts) === null || _state$domainStates$m === void 0 ? void 0 : _state$domainStates$m.MIDDLEWARE_BANNER_CHAT_DISCONNECT) ?? _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_CHAT_DISCONNECT;
   const hideSendBoxOnConversationEnd = props === null || props === void 0 ? void 0 : (_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : (_props$webChatContain2 = _props$webChatContain.renderingMiddlewareProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.hideSendboxOnConversationEnd;
@@ -32,6 +32,8 @@ const handleChatDisconnect = (props, state, setWebChatStyles) => {
       });
       break;
     case false:
+      // this means customer on purpose wants to hide the send box,  we should not override it
+      if ((props === null || props === void 0 ? void 0 : (_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : (_props$webChatContain4 = _props$webChatContain3.webChatStyles) === null || _props$webChatContain4 === void 0 ? void 0 : _props$webChatContain4.hideSendBox) === true) return;
       if (hideSendBoxOnConversationEnd !== false) {
         setWebChatStyles(styles => {
           return {

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -209,7 +209,7 @@ const endChat = async (props, facadeChatSDK, state, dispatch, setAdapter, setWeb
         payload: undefined
       });
       // Always allow to close the chat for embedded mode irrespective of end chat errors
-      closeChatWidget(dispatch, props, state);
+      closeChatWidget(dispatch);
       facadeChatSDK.destroy();
     }
   }
@@ -339,21 +339,7 @@ const endVoiceVideoCallIfOngoing = async (facadeChatSDK, dispatch) => {
   }
 };
 exports.endVoiceVideoCallIfOngoing = endVoiceVideoCallIfOngoing;
-const closeChatWidget = (dispatch, props, state) => {
-  var _state$appStates5;
-  if (state !== null && state !== void 0 && (_state$appStates5 = state.appStates) !== null && _state$appStates5 !== void 0 && _state$appStates5.hideStartChatButton) {
-    var _props$controlProps2, _props$controlProps3;
-    // Only close chat if header is enabled for popout
-    // TODO : This condition needs to be removed eventually when the filler UX is ready for popout, removing this condition would show a blank screen for OOB Widget
-    if ((props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.hideHeader) === undefined || (props === null || props === void 0 ? void 0 : (_props$controlProps3 = props.controlProps) === null || _props$controlProps3 === void 0 ? void 0 : _props$controlProps3.hideHeader) === false) {
-      dispatch({
-        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-        payload: _ConversationState.ConversationState.Closed
-      });
-    }
-    return;
-  }
-
+const closeChatWidget = dispatch => {
   // Embedded chat
   dispatch({
     type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
@@ -373,6 +359,6 @@ const chatTokenCleanUp = async dispatch => {
 };
 
 const getEndChatEventName = async (facadeChatSDK, props) => {
-  var _facadeChatSDK$getCha2, _facadeChatSDK$getCha3, _facadeChatSDK$getCha4, _facadeChatSDK$getCha5, _props$controlProps4;
-  return (0, _utils.getWidgetEndChatEventName)((_facadeChatSDK$getCha2 = facadeChatSDK.getChatSDK()) === null || _facadeChatSDK$getCha2 === void 0 ? void 0 : (_facadeChatSDK$getCha3 = _facadeChatSDK$getCha2.omnichannelConfig) === null || _facadeChatSDK$getCha3 === void 0 ? void 0 : _facadeChatSDK$getCha3.orgId, (_facadeChatSDK$getCha4 = facadeChatSDK.getChatSDK()) === null || _facadeChatSDK$getCha4 === void 0 ? void 0 : (_facadeChatSDK$getCha5 = _facadeChatSDK$getCha4.omnichannelConfig) === null || _facadeChatSDK$getCha5 === void 0 ? void 0 : _facadeChatSDK$getCha5.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps4 = props.controlProps) === null || _props$controlProps4 === void 0 ? void 0 : _props$controlProps4.widgetInstanceId) ?? "");
+  var _facadeChatSDK$getCha2, _facadeChatSDK$getCha3, _facadeChatSDK$getCha4, _facadeChatSDK$getCha5, _props$controlProps2;
+  return (0, _utils.getWidgetEndChatEventName)((_facadeChatSDK$getCha2 = facadeChatSDK.getChatSDK()) === null || _facadeChatSDK$getCha2 === void 0 ? void 0 : (_facadeChatSDK$getCha3 = _facadeChatSDK$getCha2.omnichannelConfig) === null || _facadeChatSDK$getCha3 === void 0 ? void 0 : _facadeChatSDK$getCha3.orgId, (_facadeChatSDK$getCha4 = facadeChatSDK.getChatSDK()) === null || _facadeChatSDK$getCha4 === void 0 ? void 0 : (_facadeChatSDK$getCha5 = _facadeChatSDK$getCha4.omnichannelConfig) === null || _facadeChatSDK$getCha5 === void 0 ? void 0 : _facadeChatSDK$getCha5.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.widgetInstanceId) ?? "");
 };

package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -64,7 +64,7 @@ function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj &&
 function _extends() { _extends = Object.assign ? Object.assign.bind() : function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }
 let uiTimer;
 const LiveChatWidgetStateful = props => {
-  var _props$webChatContain, _props$styleProps, _props$webChatContain2, _props$webChatContain3, _props$controlProps, _props$controlProps3, _state$appStates7, _props$webChatContain7, _state$appStates14, _props$webChatContain9, _props$webChatContain10, _props$controlProps12, _props$draggableChatW, _props$draggableChatW2, _props$draggableChatW3, _props$draggableChatW4, _props$draggableChatW5, _livechatProps$webCha, _props$webChatContain11, _props$webChatContain12, _props$webChatContain13, _props$webChatContain14, _livechatProps$styleP, _livechatProps$contro, _livechatProps$contro2, _livechatProps$compon, _livechatProps$contro3, _livechatProps$compon2, _livechatProps$contro4, _livechatProps$compon3, _livechatProps$contro5, _livechatProps$compon4, _livechatProps$contro6, _livechatProps$compon5, _livechatProps$contro7, _livechatProps$compon6, _livechatProps$contro8, _livechatProps$compon7, _livechatProps$contro9, _livechatProps$compon8, _livechatProps$contro10, _livechatProps$contro11, _livechatProps$compon9, _livechatProps$contro12, _livechatProps$compon10, _livechatProps$contro13, _livechatProps$compon11, _livechatProps$compon12, _livechatProps$compon13;
+  var _props$webChatContain, _props$styleProps, _props$webChatContain2, _props$webChatContain3, _props$controlProps, _props$controlProps3, _state$appStates7, _props$webChatContain7, _state$appStates14, _props$webChatContain9, _props$webChatContain10, _props$controlProps12, _props$draggableChatW, _props$draggableChatW2, _props$draggableChatW3, _props$draggableChatW4, _props$draggableChatW5, _livechatProps$webCha, _props$webChatContain11, _props$webChatContain12, _props$webChatContain13, _props$webChatContain14, _props$webChatContain15, _props$webChatContain16, _props$webChatContain17, _props$webChatContain18, _livechatProps$styleP, _livechatProps$contro, _livechatProps$contro2, _livechatProps$compon, _livechatProps$contro3, _livechatProps$compon2, _livechatProps$contro4, _livechatProps$compon3, _livechatProps$contro5, _livechatProps$compon4, _livechatProps$contro6, _livechatProps$compon5, _livechatProps$contro7, _livechatProps$compon6, _livechatProps$contro8, _livechatProps$compon7, _livechatProps$contro9, _livechatProps$compon8, _livechatProps$contro10, _livechatProps$contro11, _livechatProps$compon9, _livechatProps$contro12, _livechatProps$compon10, _livechatProps$contro13, _livechatProps$compon11, _livechatProps$compon12, _livechatProps$compon13;
   (0, _react2.useEffect)(() => {
     uiTimer = (0, _utils.createTimer)();
     _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
@@ -417,7 +417,7 @@ const LiveChatWidgetStateful = props => {
 
     // Start chat from SDK Event
     _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.StartChat).subscribe(msg => {
-      var _props$chatConfig5, _props$chatConfig5$Li, _props$chatConfig6, _props$chatConfig6$Li, _msg$payload5, _msg$payload6, _msg$payload7, _msg$payload9, _inMemoryState$appSta2, _inMemoryState$appSta3, _inMemoryState$appSta4, _inMemoryState$appSta5;
+      var _props$chatConfig5, _props$chatConfig5$Li, _props$chatConfig6, _props$chatConfig6$Li, _msg$payload5, _msg$payload6, _msg$payload7, _msg$payload9, _inMemoryState$appSta2, _inMemoryState$appSta3;
       // If chat is out of operating hours chat widget sets the conversation state to OutOfOffice.
       if (typeof (props === null || props === void 0 ? void 0 : (_props$chatConfig5 = props.chatConfig) === null || _props$chatConfig5 === void 0 ? void 0 : (_props$chatConfig5$Li = _props$chatConfig5.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig5$Li === void 0 ? void 0 : _props$chatConfig5$Li.OutOfOperatingHours) === "string" && (props === null || props === void 0 ? void 0 : (_props$chatConfig6 = props.chatConfig) === null || _props$chatConfig6 === void 0 ? void 0 : (_props$chatConfig6$Li = _props$chatConfig6.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig6$Li === void 0 ? void 0 : _props$chatConfig6$Li.OutOfOperatingHours.toLowerCase()) === "true") {
         (state === null || state === void 0 ? void 0 : state.appStates.isMinimized) && dispatch({
@@ -455,8 +455,14 @@ const LiveChatWidgetStateful = props => {
       });
       inMemoryState.domainStates.customContext = msg === null || msg === void 0 ? void 0 : (_msg$payload9 = msg.payload) === null || _msg$payload9 === void 0 ? void 0 : _msg$payload9.customContext;
 
-      // Only initiate new chat if widget runtime state is one of the followings
-      if (((_inMemoryState$appSta2 = inMemoryState.appStates) === null || _inMemoryState$appSta2 === void 0 ? void 0 : _inMemoryState$appSta2.conversationState) === _ConversationState.ConversationState.Closed || ((_inMemoryState$appSta3 = inMemoryState.appStates) === null || _inMemoryState$appSta3 === void 0 ? void 0 : _inMemoryState$appSta3.conversationState) === _ConversationState.ConversationState.InActive || ((_inMemoryState$appSta4 = inMemoryState.appStates) === null || _inMemoryState$appSta4 === void 0 ? void 0 : _inMemoryState$appSta4.conversationState) === _ConversationState.ConversationState.Postchat) {
+      /*
+      * If the conversation is in closed state then we start a new chat, 
+      * else if the conversation is in active state then we maximize the chat
+      *  If the conversation is in inactive or postchat state then we maximize the chat.
+      * 
+      * To start a new chat, it needs to be called via the close button or close chat via SDK.
+      **/
+      if (((_inMemoryState$appSta2 = inMemoryState.appStates) === null || _inMemoryState$appSta2 === void 0 ? void 0 : _inMemoryState$appSta2.conversationState) === _ConversationState.ConversationState.Closed) {
         _omnichannelChatComponents.BroadcastService.postMessage({
           eventName: _TelemetryConstants.BroadcastEvent.ChatInitiated
         });
@@ -465,7 +471,7 @@ const LiveChatWidgetStateful = props => {
       }
 
       // If minimized, maximize the chat
-      if ((inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta5 = inMemoryState.appStates) === null || _inMemoryState$appSta5 === void 0 ? void 0 : _inMemoryState$appSta5.isMinimized) === true) {
+      if ((inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta3 = inMemoryState.appStates) === null || _inMemoryState$appSta3 === void 0 ? void 0 : _inMemoryState$appSta3.isMinimized) === true) {
         var _inMemoryState$domain, _inMemoryState$domain2, _inMemoryState$domain3, _inMemoryState$domain4;
         dispatch({
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
@@ -593,12 +599,12 @@ const LiveChatWidgetStateful = props => {
         disablePolling: true
       });
       facadeChatSDK === null || facadeChatSDK === void 0 ? void 0 : facadeChatSDK.onAgentEndSession(event => {
-        var _inMemoryState$appSta6;
+        var _inMemoryState$appSta4;
         const inMemoryState = (0, _createReducer.executeReducer)(state, {
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
           payload: null
         });
-        if ("participantsRemoved" in event && (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta6 = inMemoryState.appStates) === null || _inMemoryState$appSta6 === void 0 ? void 0 : _inMemoryState$appSta6.conversationState) === _ConversationState.ConversationState.Active) {
+        if ("participantsRemoved" in event && (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta4 = inMemoryState.appStates) === null || _inMemoryState$appSta4 === void 0 ? void 0 : _inMemoryState$appSta4.conversationState) === _ConversationState.ConversationState.Active) {
           setWebChatStyles(styles => {
             return {
               ...styles,
@@ -741,13 +747,13 @@ const LiveChatWidgetStateful = props => {
 
   // Handle Chat disconnect cases
   (0, _react2.useEffect)(() => {
-    var _inMemoryState$appSta7;
+    var _inMemoryState$appSta5;
     const inMemoryState = (0, _createReducer.executeReducer)(state, {
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
       payload: null
     });
     (0, _chatDisconnectHelper.handleChatDisconnect)(props, inMemoryState, setWebChatStyles);
-    const chatDisconnectState = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta7 = inMemoryState.appStates) === null || _inMemoryState$appSta7 === void 0 ? void 0 : _inMemoryState$appSta7.chatDisconnectEventReceived;
+    const chatDisconnectState = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta5 = inMemoryState.appStates) === null || _inMemoryState$appSta5 === void 0 ? void 0 : _inMemoryState$appSta5.chatDisconnectEventReceived;
     if (chatDisconnectState && adapter) {
       try {
         adapter.end();
@@ -876,8 +882,8 @@ const LiveChatWidgetStateful = props => {
     userID: userID,
     styleOptions: {
       ...webChatStyles,
-      bubbleBackground: ((_props$webChatContain11 = props.webChatContainerProps) === null || _props$webChatContain11 === void 0 ? void 0 : (_props$webChatContain12 = _props$webChatContain11.adaptiveCardStyles) === null || _props$webChatContain12 === void 0 ? void 0 : _props$webChatContain12.background) ?? _defaultAdaptiveCardStyles.defaultAdaptiveCardStyles.background,
-      bubbleTextColor: ((_props$webChatContain13 = props.webChatContainerProps) === null || _props$webChatContain13 === void 0 ? void 0 : (_props$webChatContain14 = _props$webChatContain13.adaptiveCardStyles) === null || _props$webChatContain14 === void 0 ? void 0 : _props$webChatContain14.color) ?? _defaultAdaptiveCardStyles.defaultAdaptiveCardStyles.color
+      bubbleBackground: ((_props$webChatContain11 = props.webChatContainerProps) === null || _props$webChatContain11 === void 0 ? void 0 : (_props$webChatContain12 = _props$webChatContain11.webChatStyles) === null || _props$webChatContain12 === void 0 ? void 0 : _props$webChatContain12.bubbleBackground) ?? ((_props$webChatContain13 = props.webChatContainerProps) === null || _props$webChatContain13 === void 0 ? void 0 : (_props$webChatContain14 = _props$webChatContain13.adaptiveCardStyles) === null || _props$webChatContain14 === void 0 ? void 0 : _props$webChatContain14.background) ?? _defaultAdaptiveCardStyles.defaultAdaptiveCardStyles.background,
+      bubbleTextColor: ((_props$webChatContain15 = props.webChatContainerProps) === null || _props$webChatContain15 === void 0 ? void 0 : (_props$webChatContain16 = _props$webChatContain15.webChatStyles) === null || _props$webChatContain16 === void 0 ? void 0 : _props$webChatContain16.bubbleTextColor) ?? ((_props$webChatContain17 = props.webChatContainerProps) === null || _props$webChatContain17 === void 0 ? void 0 : (_props$webChatContain18 = _props$webChatContain17.adaptiveCardStyles) === null || _props$webChatContain18 === void 0 ? void 0 : _props$webChatContain18.color) ?? _defaultAdaptiveCardStyles.defaultAdaptiveCardStyles.color
     },
     directLine: directLine
   }), /*#__PURE__*/_react2.default.createElement(_react.Stack, {

package/lib/cjs/components/ooohpanestateful/OOOHPaneStateful.js

@@ -7,6 +7,7 @@ exports.default = exports.OutOfOfficeHoursPaneStateful = void 0;
 var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
 var _react = _interopRequireWildcard(require("react"));
 var _utils = require("../../common/utils");
+var _dompurify = _interopRequireDefault(require("dompurify"));
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
 var _defaultgeneralOOOHPaneStyleProps = require("./common/defaultStyleProps/defaultgeneralOOOHPaneStyleProps");
@@ -37,9 +38,11 @@ const OutOfOfficeHoursPaneStateful = props => {
 
   // Move focus to the first button
   (0, _react.useEffect)(() => {
-    const firstElement = (0, _utils.findAllFocusableElement)(`#${state.domainStates.widgetElementId}`);
-    if (firstElement && firstElement[0]) {
-      firstElement[0].focus();
+    if (state.domainStates.widgetElementId !== null && state.domainStates.widgetElementId !== undefined && state.domainStates.widgetElementId.trim() !== "") {
+      const firstElement = (0, _utils.findAllFocusableElement)(`#${state.domainStates.widgetElementId}`);
+      if (firstElement && firstElement[0]) {
+        firstElement[0].focus();
+      }
     }
     _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.OutOfOfficePaneLoaded
@@ -49,6 +52,9 @@ const OutOfOfficeHoursPaneStateful = props => {
       ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
     });
   }, []);
+  if (controlProps !== null && controlProps !== void 0 && controlProps.titleText) {
+    controlProps.titleText = _dompurify.default.sanitize(controlProps.titleText);
+  }
   return /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.OutOfOfficeHoursPane, {
     componentOverrides: props.componentOverrides,
     controlProps: controlProps,

package/lib/cjs/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js

@@ -14,17 +14,19 @@ var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
 var _defaultgeneralPostChatSurveyPaneStyleProps = require("./common/defaultStyleProps/defaultgeneralPostChatSurveyPaneStyleProps");
 var _utils = require("../../common/utils");
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
+var _isValidSurveyUrl = _interopRequireDefault(require("./common/isValidSurveyUrl"));
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
 const generateSurveyInviteLink = function (surveyInviteLink, isEmbed, locale, compact) {
   let showMultiLingual = arguments.length > 4 && arguments[4] !== undefined ? arguments[4] : false;
-  const surveyLink = `${surveyInviteLink}
-            &embed=${isEmbed.toString()}
-            &compact=${compact.toString() ?? "true"}
-            &lang=${locale ?? "en-us"}
-            &showmultilingual=${showMultiLingual.toString() ?? "false"}`;
-  return surveyLink;
+  const surveyLinkParams = new URLSearchParams({
+    embed: isEmbed.toString(),
+    compact: (compact ?? true).toString(),
+    lang: locale ?? "en-us",
+    showmultilingual: (showMultiLingual ?? false).toString()
+  });
+  return `${surveyInviteLink}&${surveyLinkParams.toString()}`;
 };
 const PostChatSurveyPaneStateful = props => {
   var _props$styleProps, _state$appStates, _props$controlProps;
@@ -54,6 +56,20 @@ const PostChatSurveyPaneStateful = props => {
     surveyURL: ((_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.surveyURL) ?? surveyInviteLink,
     ...props.controlProps
   };
+  if (controlProps.surveyURL) {
+    if (!(0, _isValidSurveyUrl.default)(controlProps.surveyURL)) {
+      _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.PostChatSurveyUrlValidationFailed,
+        Description: `${controlProps.surveyURL} is not a valid Survey URL`
+      });
+      controlProps.surveyURL = "";
+    } else {
+      _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.PostChatSurveyUrlValidationCompleted,
+        Description: `${controlProps.surveyURL} is a valid Survey URL`
+      });
+    }
+  }
 
   // Move focus to the first button
   (0, _react.useEffect)(() => {

package/lib/cjs/components/postchatsurveypanestateful/common/isValidSurveyUrl.js

@@ -0,0 +1,28 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = void 0;
+var _utils = require("../../../common/utils");
+const validRootDomains = ["microsoft.com", "microsoft.us", "appsplatform.us", "powervirtualagents.cn"];
+const isValidSurveyUrl = url => {
+  if ((0, _utils.isNullOrEmptyString)(url)) {
+    return false;
+  }
+  try {
+    const objectUrl = new URL(url);
+    if (!objectUrl.origin || objectUrl.origin === "null") {
+      return false;
+    }
+    const validDomain = validRootDomains.find(domain => objectUrl.origin.endsWith(domain));
+    if (validDomain) {
+      return true;
+    }
+  } catch (error) {
+    return false;
+  }
+  return false;
+};
+var _default = isValidSurveyUrl;
+exports.default = _default;

package/lib/cjs/components/webchatcontainerstateful/WebChatContainerStateful.js

@@ -4,13 +4,13 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.default = exports.WebChatContainerStateful = void 0;
+var _Constants = require("../../common/Constants");
 var _react = require("@fluentui/react");
 var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
 var _react2 = _interopRequireWildcard(require("react"));
 var _utils = require("../../common/utils");
 var _BotMagicCodeStore = require("./webchatcontroller/BotMagicCodeStore");
 var _botframeworkWebchat = require("botframework-webchat");
-var _Constants = require("../../common/Constants");
 var _LiveChatWidgetActionType = require("../../contexts/common/LiveChatWidgetActionType");
 var _NotificationHandler = require("./webchatcontroller/notification/NotificationHandler");
 var _NotificationScenarios = require("./webchatcontroller/enums/NotificationScenarios");
@@ -56,7 +56,7 @@ const createMagicCodeSuccessResponse = signin => {
   };
 };
 const WebChatContainerStateful = props => {
-  var _webChatContainerProp, _webChatContainerProp2, _webChatContainerProp3, _webChatContainerProp4, _webChatContainerProp5, _webChatContainerProp6, _webChatContainerProp7, _props$webChatContain5, _props$webChatContain6, _defaultWebChatContai, _props$webChatContain7, _props$webChatContain8, _defaultWebChatContai2, _webChatContainerProp8, _webChatContainerProp9, _webChatContainerProp10, _webChatContainerProp11, _webChatContainerProp12, _webChatContainerProp13, _webChatContainerProp14, _webChatContainerProp15, _props$webChatContain9, _props$webChatContain10;
+  var _webChatContainerProp, _webChatContainerProp2, _webChatContainerProp3, _webChatContainerProp4, _webChatContainerProp5, _webChatContainerProp6, _webChatContainerProp7, _props$webChatContain5, _props$webChatContain6, _defaultWebChatContai, _props$webChatContain7, _props$webChatContain8, _defaultWebChatContai2, _webChatContainerProp8, _webChatContainerProp9, _webChatContainerProp10, _webChatContainerProp11, _webChatContainerProp12, _webChatContainerProp13, _webChatContainerProp14, _webChatContainerProp15, _webChatContainerProp16, _props$webChatContain9, _props$webChatContain10;
   (0, _react2.useEffect)(() => {
     uiTimer = (0, _utils.createTimer)();
     _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
@@ -241,8 +241,9 @@ const WebChatContainerStateful = props => {
             color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp14 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp14 === void 0 ? void 0 : (_webChatContainerProp15 = _webChatContainerProp14.sentMessageAnchorStyles) === null || _webChatContainerProp15 === void 0 ? void 0 : _webChatContainerProp15.color) ?? (_defaultSentMessageAnchorStyles.defaultSentMessageAnchorStyles === null || _defaultSentMessageAnchorStyles.defaultSentMessageAnchorStyles === void 0 ? void 0 : _defaultSentMessageAnchorStyles.defaultSentMessageAnchorStyles.color)};
         }
 
+        // we had a nasty bug long time ago with crashing borders messing with the sendbox, so if customer adds this value, they need to deal with that
         .webchat__bubble:not(.webchat__bubble--from-user) .webchat__bubble__content {
-            border-radius: 0 !important; /* Override border-radius */
+            border-radius: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp16 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp16 === void 0 ? void 0 : _webChatContainerProp16.bubbleBorderRadius) ?? 0} !important; /* Override border-radius */
         }
 
         .webchat__stacked-layout_container>div {

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/DeliveredTimestamp.js

@@ -41,6 +41,10 @@ const DeliveredTimestamp = _ref => {
       return /*#__PURE__*/_react.default.createElement("span", {
         dir: "ltr"
       }, (0, _utils.getTimestampHourMinute)(timestamp));
+    } else {
+      return /*#__PURE__*/_react.default.createElement("span", {
+        dir: dir
+      }, (0, _utils.getTimestampHourMinute)(timestamp));
     }
     return timeString;
   };

package/lib/cjs/contexts/common/LiveChatWidgetContextInitialState.js

@@ -4,14 +4,18 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.getLiveChatWidgetContextInitialState = void 0;
-var _ConversationState = require("./ConversationState");
-var _defaultMiddlewareLocalizedTexts = require("../../components/webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
-var _utils = require("../../common/utils");
-var _defaultClientDataStoreProvider = require("../../common/storage/default/defaultClientDataStoreProvider");
 var _Constants = require("../../common/Constants");
+var _utils = require("../../common/utils");
+var _ConversationState = require("./ConversationState");
 var _StartChatFailureType = require("./StartChatFailureType");
+var _defaultClientDataStoreProvider = require("../../common/storage/default/defaultClientDataStoreProvider");
+var _defaultMiddlewareLocalizedTexts = require("../../components/webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
 const getLiveChatWidgetContextInitialState = props => {
   var _props$controlProps, _props$webChatContain;
+  const isOutsideOperatingHours = () => {
+    var _props$chatConfig, _props$chatConfig$Liv, _props$chatConfig$Liv2;
+    return ((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Liv = _props$chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : (_props$chatConfig$Liv2 = _props$chatConfig$Liv.OutOfOperatingHours) === null || _props$chatConfig$Liv2 === void 0 ? void 0 : _props$chatConfig$Liv2.toString().toLowerCase()) === "true";
+  };
   const widgetCacheId = (0, _utils.getWidgetCacheIdfromProps)(props);
   const cacheTtlInMins = (props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.cacheTtlInMins) ?? _Constants.Constants.CacheTtlInMinutes;
   const storageType = (props === null || props === void 0 ? void 0 : props.useSessionStorage) === true ? _Constants.StorageType.sessionStorage : _Constants.StorageType.localStorage;
@@ -28,6 +32,14 @@ const getLiveChatWidgetContextInitialState = props => {
     if (initialStateFromCache.appStates.conversationState === _ConversationState.ConversationState.Prechat) {
       initialStateFromCache.appStates.conversationState = _ConversationState.ConversationState.Closed;
     }
+
+    // we are always setting the chatConfig from the props to avoid any issues with the cache
+    initialStateFromCache.domainStates.liveChatConfig = props.chatConfig;
+
+    // Cache the result of isOutsideOperatingHours() to ensure consistency
+    const outsideOperatingHours = isOutsideOperatingHours();
+    initialStateFromCache.appStates.outsideOperatingHours = outsideOperatingHours;
+    initialStateFromCache.appStates.conversationState = outsideOperatingHours ? _ConversationState.ConversationState.OutOfOffice : initialStateFromCache.appStates.conversationState;
     return initialStateFromCache;
   }
   const LiveChatWidgetContextInitialState = {
@@ -52,11 +64,11 @@ const getLiveChatWidgetContextInitialState = props => {
       startChatFailureType: _StartChatFailureType.StartChatFailureType.Generic
     },
     appStates: {
-      conversationState: _ConversationState.ConversationState.Closed,
+      conversationState: isOutsideOperatingHours() ? _ConversationState.ConversationState.OutOfOffice : _ConversationState.ConversationState.Closed,
       isMinimized: undefined,
       previousElementIdOnFocusBeforeModalOpen: null,
       startChatFailed: false,
-      outsideOperatingHours: false,
+      outsideOperatingHours: isOutsideOperatingHours(),
       preChatResponseEmail: "",
       isAudioMuted: null,
       newMessage: false,

package/lib/cjs/firstresponselatency/Constants.js

@@ -0,0 +1,13 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.ScenarioType = void 0;
+let ScenarioType;
+exports.ScenarioType = ScenarioType;
+(function (ScenarioType) {
+  ScenarioType["UserSendMessageStrategy"] = "UserSendMessageStrategy";
+  ScenarioType["SystemMessageStrategy"] = "SystemMessageStrategy";
+  ScenarioType["ReceivedMessageStrategy"] = "ReceivedMessageStrategy";
+})(ScenarioType || (exports.ScenarioType = ScenarioType = {}));