@microsoft/omnichannel-chat-widget 1.7.3-main.7a38853 → 1.7.3-main.aa696dc

package/lib/cjs/components/webchatcontainerstateful/common/utils/attachmentActivityUtils.js

@@ -0,0 +1,71 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.createThumbnailCardAttachment = exports.createSigninCardAttachment = exports.createJpgFileAttachment = exports.createHeroCardAttachment = void 0;
+const createJpgFileAttachment = () => {
+  return {
+    contentType: "image/jpeg",
+    name: "600x400.jpg",
+    contentUrl: "https://raw.githubusercontent.com/microsoft/omnichannel-chat-sdk/e7e75d4ede351e1cf2e52f13860d2284848c4af0/playwright/public/images/600x400.jpg"
+  };
+};
+exports.createJpgFileAttachment = createJpgFileAttachment;
+const createHeroCardAttachment = () => {
+  return {
+    contentType: "application/vnd.microsoft.card.hero",
+    content: {
+      buttons: [{
+        title: "Bellevue",
+        type: "imBack",
+        value: "Bellevue"
+      }, {
+        title: "Redmond",
+        type: "imBack",
+        value: "Redmond"
+      }, {
+        title: "Seattle",
+        type: "imBack",
+        value: "Seattle"
+      }],
+      title: "Choose your location"
+    }
+  };
+};
+exports.createHeroCardAttachment = createHeroCardAttachment;
+const createThumbnailCardAttachment = () => {
+  return {
+    contentType: "application/vnd.microsoft.card.thumbnail",
+    content: {
+      title: "Microsoft",
+      subtitle: "Our mission is to empower every person and every organization on the planet to achieve more.",
+      text: "Microsoft creates platforms and tools powered by AI to deliver innovative solutions that meet the evolving needs of our customers. The technology company is committed to making AI available broadly and doing so responsibly, with a mission to empower every person and every organization on the planet to achieve more.",
+      images: [{
+        alt: "Microsoft logo",
+        url: "https://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE1Mu3b?ver=5c31" // logo from https://microsoft.com
+      }],
+
+      buttons: [{
+        title: "Learn more",
+        type: "openUrl",
+        value: "https://www.microsoft.com/"
+      }]
+    }
+  };
+};
+exports.createThumbnailCardAttachment = createThumbnailCardAttachment;
+const createSigninCardAttachment = () => {
+  return {
+    contentType: "application/vnd.microsoft.card.signin",
+    content: {
+      text: "Please login",
+      buttons: [{
+        type: "signin",
+        title: "Signin",
+        value: "https://login.live.com/"
+      }]
+    }
+  };
+};
+exports.createSigninCardAttachment = createSigninCardAttachment;

package/lib/cjs/components/webchatcontainerstateful/common/utils/chatAdapterUtils.js

@@ -0,0 +1,90 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.postSystemMessageActivity = exports.postEchoActivity = exports.postBotTypingActivity = exports.postBotMessageActivity = exports.postBotAttachmentActivity = exports.customerUser = exports.botUser = void 0;
+var _omnichannelChatSdk = require("@microsoft/omnichannel-chat-sdk");
+const customerUser = {
+  id: "usedId",
+  name: "User",
+  role: "user"
+};
+exports.customerUser = customerUser;
+const botUser = {
+  id: "botId",
+  name: "Bot",
+  role: "bot"
+};
+
+// WebChat expects an "echo" activity to confirm the message has been sent successfully
+exports.botUser = botUser;
+const postEchoActivity = function (activityObserver, activity, user) {
+  let delay = arguments.length > 3 && arguments[3] !== undefined ? arguments[3] : 1000;
+  const echoActivity = {
+    ...activity,
+    id: (0, _omnichannelChatSdk.uuidv4)(),
+    from: {
+      ...activity.from,
+      ...user
+    },
+    timestamp: new Date().toISOString()
+  };
+  setTimeout(() => {
+    activityObserver === null || activityObserver === void 0 ? void 0 : activityObserver.next(echoActivity); // mock message sent activity
+  }, delay);
+};
+exports.postEchoActivity = postEchoActivity;
+const postBotMessageActivity = function (activityObserver, text) {
+  let tags = arguments.length > 2 && arguments[2] !== undefined ? arguments[2] : "";
+  let delay = arguments.length > 3 && arguments[3] !== undefined ? arguments[3] : 1000;
+  setTimeout(() => {
+    activityObserver === null || activityObserver === void 0 ? void 0 : activityObserver.next({
+      id: (0, _omnichannelChatSdk.uuidv4)(),
+      from: {
+        ...botUser
+      },
+      text,
+      type: "message",
+      channelData: {
+        tags
+      },
+      timestamp: new Date().toISOString()
+    });
+  }, delay);
+};
+exports.postBotMessageActivity = postBotMessageActivity;
+const postSystemMessageActivity = function (activityObserver, text) {
+  let delay = arguments.length > 2 && arguments[2] !== undefined ? arguments[2] : 1000;
+  postBotMessageActivity(activityObserver, text, "system", delay);
+};
+exports.postSystemMessageActivity = postSystemMessageActivity;
+const postBotTypingActivity = function (activityObserver) {
+  let delay = arguments.length > 1 && arguments[1] !== undefined ? arguments[1] : 1000;
+  setTimeout(() => {
+    activityObserver === null || activityObserver === void 0 ? void 0 : activityObserver.next({
+      id: (0, _omnichannelChatSdk.uuidv4)(),
+      from: {
+        ...botUser
+      },
+      type: "typing"
+    });
+  }, delay);
+};
+exports.postBotTypingActivity = postBotTypingActivity;
+const postBotAttachmentActivity = function (activityObserver) {
+  let attachments = arguments.length > 1 && arguments[1] !== undefined ? arguments[1] : [];
+  let delay = arguments.length > 2 && arguments[2] !== undefined ? arguments[2] : 1000;
+  setTimeout(() => {
+    activityObserver === null || activityObserver === void 0 ? void 0 : activityObserver.next({
+      id: (0, _omnichannelChatSdk.uuidv4)(),
+      from: {
+        ...botUser
+      },
+      attachments,
+      type: "message",
+      timestamp: new Date().toISOString()
+    });
+  }, delay);
+};
+exports.postBotAttachmentActivity = postBotAttachmentActivity;

package/lib/cjs/plugins/newMessageEventHandler.js

@@ -20,7 +20,7 @@ const createOnNewAdapterActivityHandler = (chatId, userId) => {
   const raiseMessageEvent = (activity, isHistoryMessage) => {
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     const polyfillMessagePayloadForEvent = payload => {
-      var _activity$conversatio, _TelemetryManager$Int;
+      var _activity$conversatio, _TelemetryManager$Int, _attachments;
       return {
         ...payload,
         channelData: activity === null || activity === void 0 ? void 0 : activity.channelData,
@@ -29,7 +29,9 @@ const createOnNewAdapterActivityHandler = (chatId, userId) => {
         id: activity === null || activity === void 0 ? void 0 : activity.id,
         isChatComplete: false,
         // eslint-disable-next-line @typescript-eslint/no-explicit-any
-        text: activity === null || activity === void 0 ? void 0 : activity.text
+        text: activity === null || activity === void 0 ? void 0 : activity.text,
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        attachment: (activity === null || activity === void 0 ? void 0 : (_attachments = activity.attachments) === null || _attachments === void 0 ? void 0 : _attachments.length) >= 1 ? activity === null || activity === void 0 ? void 0 : activity.attachments : []
       };
     };
     if ((activity === null || activity === void 0 ? void 0 : activity.type) === _Constants.Constants.message) {

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -95,6 +95,7 @@ export let TelemetryEvent;
   TelemetryEvent["GetConversationDetailsCallStarted"] = "GetConversationDetailsCallStarted";
   TelemetryEvent["GetConversationDetailsCallFailed"] = "GetConversationDetailsCallFailed";
   TelemetryEvent["EndChatSDKCallFailed"] = "EndChatSDKCallFailed";
+  TelemetryEvent["DisconnectEndChatSDKCallFailed"] = "DisconnectEndChatSDKCallFailed";
   TelemetryEvent["GetChatReconnectContextSDKCallStarted"] = "GetChatReconnectContextSDKCallStarted";
   TelemetryEvent["GetChatReconnectContextSDKCallFailed"] = "GetChatReconnectContextSDKCallFailed";
   TelemetryEvent["ParseAdaptiveCardFailed"] = "ParseAdaptiveCardFailed";

package/lib/esm/components/livechatwidget/LiveChatWidget.js

@@ -5,13 +5,18 @@ import { ChatSDKStore } from "../../contexts/ChatSDKStore";
 import LiveChatWidgetStateful from "./livechatwidgetstateful/LiveChatWidgetStateful";
 import { createReducer } from "../../contexts/createReducer";
 import { getLiveChatWidgetContextInitialState } from "../../contexts/common/LiveChatWidgetContextInitialState";
+import { getMockChatSDKIfApplicable } from "./common/getMockChatSDKIfApplicable";
+import overridePropsOnMockIfApplicable from "./common/overridePropsOnMockIfApplicable";
 export const LiveChatWidget = props => {
+  var _props$mock;
   const reducer = createReducer();
   const [state, dispatch] = useReducer(reducer, getLiveChatWidgetContextInitialState(props));
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [adapter, setAdapter] = useState(undefined);
+  const chatSDK = getMockChatSDKIfApplicable(props.chatSDK, props === null || props === void 0 ? void 0 : (_props$mock = props.mock) === null || _props$mock === void 0 ? void 0 : _props$mock.type);
+  overridePropsOnMockIfApplicable(props);
   return /*#__PURE__*/React.createElement(ChatSDKStore.Provider, {
-    value: props.chatSDK
+    value: chatSDK
   }, /*#__PURE__*/React.createElement(ChatAdapterStore.Provider, {
     value: [adapter, setAdapter]
   }, /*#__PURE__*/React.createElement(ChatContextStore.Provider, {

package/lib/esm/components/livechatwidget/common/endChat.js

@@ -135,12 +135,27 @@ const endChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatSt
       await handleAuthentication(chatSDK, props.chatConfig, props.getAuthToken);
       await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
     } catch (ex) {
-      TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
-        Event: TelemetryEvent.EndChatSDKCallFailed,
-        ExceptionDetails: {
-          exception: ex
-        }
+      var _inMemoryState$appSta;
+      const inMemoryState = executeReducer(state, {
+        type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+        payload: null
       });
+      // if the chat was disconnected or ended by the agent, we don't want to log the error
+      if (!(inMemoryState !== null && inMemoryState !== void 0 && (_inMemoryState$appSta = inMemoryState.appStates) !== null && _inMemoryState$appSta !== void 0 && _inMemoryState$appSta.chatDisconnectEventReceived)) {
+        TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
+          Event: TelemetryEvent.EndChatSDKCallFailed,
+          ExceptionDetails: {
+            exception: ex
+          }
+        });
+      } else {
+        TelemetryHelper.logSDKEvent(LogLevel.WARN, {
+          Event: TelemetryEvent.DisconnectEndChatSDKCallFailed,
+          ExceptionDetails: {
+            exception: ex
+          }
+        });
+      }
       postMessageToOtherTab = false;
     } finally {
       await endChatStateCleanUp(dispatch);

package/lib/esm/components/livechatwidget/common/getMockChatSDKIfApplicable.js

@@ -0,0 +1,20 @@
+import { DemoChatSDK } from "../../webchatcontainerstateful/common/DemoChatSDK";
+import { DesignerChatSDK } from "../../webchatcontainerstateful/common/DesignerChatSDK";
+import { MockChatSDK } from "../../webchatcontainerstateful/common/mockchatsdk";
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+export const getMockChatSDKIfApplicable = (chatSDK, type) => {
+  if (type) {
+    switch (type.toLowerCase()) {
+      case "demo":
+        chatSDK = new DemoChatSDK();
+        break;
+      case "designer":
+        chatSDK = new DesignerChatSDK();
+        break;
+      default:
+        chatSDK = new MockChatSDK();
+    }
+  }
+  return chatSDK;
+};

package/lib/esm/components/livechatwidget/common/overridePropsOnMockIfApplicable.js

@@ -0,0 +1,34 @@
+const overridePropsOnMockIfApplicable = props => {
+  var _props$mock, _props$mock2;
+  if (props !== null && props !== void 0 && (_props$mock = props.mock) !== null && _props$mock !== void 0 && _props$mock.type && (props === null || props === void 0 ? void 0 : (_props$mock2 = props.mock) === null || _props$mock2 === void 0 ? void 0 : _props$mock2.type.toLowerCase()) === "designer") {
+    if (!props.webChatContainerProps) {
+      props.webChatContainerProps = {};
+    }
+    if (!props.webChatContainerProps.webChatProps) {
+      props.webChatContainerProps.webChatProps = {};
+    }
+    if (!props.webChatContainerProps.webChatStyles) {
+      props.webChatContainerProps.webChatStyles = {};
+    }
+    if (!props.webChatContainerProps.webChatProps.overrideLocalizedStrings) {
+      props.webChatContainerProps.webChatProps.overrideLocalizedStrings = {};
+    }
+    props.webChatContainerProps = {
+      ...props.webChatContainerProps,
+      webChatProps: {
+        disabled: true,
+        ...props.webChatContainerProps.webChatProps,
+        overrideLocalizedStrings: {
+          TEXT_INPUT_PLACEHOLDER: "Send a message . . .",
+          ...props.webChatContainerProps.webChatProps.overrideLocalizedStrings
+        }
+      },
+      webChatStyles: {
+        hideUploadButton: false,
+        sendBoxBackground: "rgb(243, 242, 241)",
+        ...props.webChatContainerProps.webChatStyles
+      }
+    };
+  }
+};
+export default overridePropsOnMockIfApplicable;

package/lib/esm/components/livechatwidget/common/startChat.js

@@ -2,21 +2,21 @@ import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/teleme
 import { Constants, LiveWorkItemState, WidgetLoadCustomErrorString, WidgetLoadTelemetryMessage } from "../../../common/Constants";
 import { checkContactIdError, createTimer, getConversationDetailsCall, getStateFromCache, getWidgetCacheIdfromProps, isNullOrEmptyString, isUndefinedOrEmpty } from "../../../common/utils";
 import { getAuthClientFunction, handleAuthentication } from "./authHelper";
+import { handleChatReconnect, isPersistentEnabled, isReconnectEnabled } from "./reconnectChatHelper";
+import { handleStartChatError, logWidgetLoadComplete } from "./startChatErrorHandler";
 import { ActivityStreamHandler } from "./ActivityStreamHandler";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
+import { chatSDKStateCleanUp } from "./endChat";
 import { createAdapter } from "./createAdapter";
 import { createOnNewAdapterActivityHandler } from "../../../plugins/newMessageEventHandler";
-import { handleChatReconnect, isPersistentEnabled, isReconnectEnabled } from "./reconnectChatHelper";
-import { setPostChatContextAndLoadSurvey } from "./setPostChatContextAndLoadSurvey";
-import { updateSessionDataForTelemetry } from "./updateSessionDataForTelemetry";
-import { logWidgetLoadComplete, handleStartChatError } from "./startChatErrorHandler";
-import { chatSDKStateCleanUp } from "./endChat";
 import { isPersistentChatEnabled } from "./liveChatConfigUtils";
+import { setPostChatContextAndLoadSurvey } from "./setPostChatContextAndLoadSurvey";
 import { shouldSetPreChatIfPersistentChat } from "./persistentChatHelper";
+import { updateTelemetryData } from "./updateSessionDataForTelemetry";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 let optionalParams = {};
@@ -25,10 +25,25 @@ let widgetInstanceId;
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 let popoutWidgetInstanceId;
 
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const setAuthenticationIfApplicable = async (props, chatSDK) => {
+  const chatConfig = props === null || props === void 0 ? void 0 : props.chatConfig;
+  const getAuthToken = props === null || props === void 0 ? void 0 : props.getAuthToken;
+  const authClientFunction = getAuthClientFunction(chatConfig);
+  if (getAuthToken && authClientFunction) {
+    // set auth token to chat sdk before start chat
+    const authSuccess = await handleAuthentication(chatSDK, chatConfig, getAuthToken);
+    if (!authSuccess) {
+      throw new Error(WidgetLoadCustomErrorString.AuthenticationFailedErrorString);
+    }
+  }
+};
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) => {
   optionalParams = {}; //Resetting to ensure no stale values
   widgetInstanceId = getWidgetCacheIdfromProps(props);
+
   // reconnect > chat from cache
   if (isReconnectEnabled(props.chatConfig) === true && !isPersistentEnabled(props.chatConfig)) {
     const shouldStartChatNormally = await handleChatReconnect(chatSDK, props, dispatch, setAdapter, initStartChat, state);
@@ -51,6 +66,11 @@ const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) =>
   const isProactiveChat = state.appStates.conversationState === ConversationState.ProactiveChat;
   const isPreChatEnabledInProactiveChat = state.appStates.proactiveChatStates.proactiveChatEnablePrechat;
 
+  // Setting auth settings to OC API to retrieve existing persistent chat session before start chat if any
+  if (isPersistentEnabled(props.chatConfig)) {
+    await setAuthenticationIfApplicable(props, chatSDK);
+  }
+
   //Setting PreChat and intiate chat
   await setPreChatAndInitiateChat(chatSDK, dispatch, setAdapter, isProactiveChat, isPreChatEnabledInProactiveChat, state, props);
 };
@@ -125,15 +145,13 @@ const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProact
 const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params, persistedState) => {
   var _state$domainStates5, _state$domainStates5$, _state$domainStates5$2;
   let isStartChatSuccessful = false;
-  const chatConfig = props === null || props === void 0 ? void 0 : props.chatConfig;
-  const getAuthToken = props === null || props === void 0 ? void 0 : props.getAuthToken;
   const persistentChatEnabled = await isPersistentChatEnabled(state === null || state === void 0 ? void 0 : (_state$domainStates5 = state.domainStates) === null || _state$domainStates5 === void 0 ? void 0 : (_state$domainStates5$ = _state$domainStates5.liveChatConfig) === null || _state$domainStates5$ === void 0 ? void 0 : (_state$domainStates5$2 = _state$domainStates5$.LiveWSAndLiveChatEngJoin) === null || _state$domainStates5$2 === void 0 ? void 0 : _state$domainStates5$2.msdyn_conversationmode);
   if ((state === null || state === void 0 ? void 0 : state.appStates.conversationState) === ConversationState.Closed) {
     // Preventive reset to avoid starting chat with previous requestId which could potentially cause problems
     chatSDKStateCleanUp(chatSDK);
   }
   try {
-    var _state$appStates2, _newAdapter$activity$;
+    var _state$appStates2;
     // Clear disconnect state on start chat
     (state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.chatDisconnectEventReceived) && dispatch({
       type: LiveChatWidgetActionType.SET_CHAT_DISCONNECT_EVENT_RECEIVED,
@@ -146,14 +164,9 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
       Event: TelemetryEvent.WidgetLoadStarted,
       Description: "Widget loading started"
     });
-    const authClientFunction = getAuthClientFunction(chatConfig);
-    if (getAuthToken && authClientFunction) {
-      // set auth token to chat sdk before start chat
-      const authSuccess = await handleAuthentication(chatSDK, chatConfig, getAuthToken);
-      if (!authSuccess) {
-        throw new Error(WidgetLoadCustomErrorString.AuthenticationFailedErrorString);
-      }
-    }
+
+    // Auth token retrieval needs to happen during start chat to support pop-out chat
+    await setAuthenticationIfApplicable(props, chatSDK);
 
     //Check if chat retrieved from cache
     if (persistedState || params !== null && params !== void 0 && params.liveChatContext) {
@@ -190,16 +203,6 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
       throw error;
     }
 
-    // New adapter creation
-    const newAdapter = await createAdapter(chatSDK);
-    setAdapter(newAdapter);
-    const chatToken = await chatSDK.getChatToken();
-    dispatch({
-      type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
-      payload: chatToken
-    });
-    newAdapter === null || newAdapter === void 0 ? void 0 : (_newAdapter$activity$ = newAdapter.activity$) === null || _newAdapter$activity$ === void 0 ? void 0 : _newAdapter$activity$.subscribe(createOnNewAdapterActivityHandler(chatToken === null || chatToken === void 0 ? void 0 : chatToken.chatId, chatToken === null || chatToken === void 0 ? void 0 : chatToken.visitorId));
-
     // Set app state to Active
     if (isStartChatSuccessful) {
       ActivityStreamHandler.uncork();
@@ -219,27 +222,26 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
         payload: persistedState
       });
       logWidgetLoadComplete(WidgetLoadTelemetryMessage.PersistedStateRetrievedMessage);
-      await setPostChatContextAndLoadSurvey(chatSDK, dispatch, true);
+      // Set post chat context in state, load in background to do not block the load
+      setPostChatContextAndLoadSurvey(chatSDK, dispatch, true);
       return;
     }
-
-    // eslint-disable-next-line @typescript-eslint/no-explicit-any
-    const liveChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
+    await createAdapterAndSubscribe(chatSDK, dispatch, setAdapter);
 
     // Persistent Chat relies on the `reconnectId` retrieved from reconnectablechats API to reconnect upon start chat and not `liveChatContext`
     if (!persistentChatEnabled) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      const liveChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
       dispatch({
         type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
         payload: liveChatContext
       });
     }
     logWidgetLoadComplete();
-    // Set post chat context in state
-    // Commenting this for now as post chat context is fetched during end chat
-    await setPostChatContextAndLoadSurvey(chatSDK, dispatch);
-
+    // Set post chat context in state, load in background to do not block the load
+    setPostChatContextAndLoadSurvey(chatSDK, dispatch);
     // Updating chat session detail for telemetry
-    await updateSessionDataForTelemetry(chatSDK, dispatch);
+    await updateTelemetryData(chatSDK, dispatch);
   } catch (ex) {
     handleStartChatError(dispatch, chatSDK, props, ex, isStartChatSuccessful);
   } finally {
@@ -248,6 +250,21 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
   }
 };
 
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const createAdapterAndSubscribe = async (chatSDK, dispatch, setAdapter) => {
+  var _newAdapter$activity$;
+  // New adapter creation
+  const newAdapter = await createAdapter(chatSDK);
+  setAdapter(newAdapter);
+
+  //start chat is already seeding the chat token, so no need to get it again
+  const chatToken = await chatSDK.getChatToken(true);
+  dispatch({
+    type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
+    payload: chatToken
+  });
+  newAdapter === null || newAdapter === void 0 ? void 0 : (_newAdapter$activity$ = newAdapter.activity$) === null || _newAdapter$activity$ === void 0 ? void 0 : _newAdapter$activity$.subscribe(createOnNewAdapterActivityHandler(chatToken === null || chatToken === void 0 ? void 0 : chatToken.chatId, chatToken === null || chatToken === void 0 ? void 0 : chatToken.visitorId));
+};
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdapter) => {
   var _state$appStates3, _persistedState$domai6, _persistedState$appSt;
@@ -336,10 +353,8 @@ const checkIfConversationStillValid = async (chatSDK, dispatch, state) => {
   var _state$domainStates8, _state$domainStates8$, _state$domainStates9;
   const requestIdFromCache = (_state$domainStates8 = state.domainStates) === null || _state$domainStates8 === void 0 ? void 0 : (_state$domainStates8$ = _state$domainStates8.liveChatContext) === null || _state$domainStates8$ === void 0 ? void 0 : _state$domainStates8$.requestId;
   const liveChatContext = state === null || state === void 0 ? void 0 : (_state$domainStates9 = state.domainStates) === null || _state$domainStates9 === void 0 ? void 0 : _state$domainStates9.liveChatContext;
-
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   let conversationDetails = undefined;
-
   // Preserve current requestId
   const currentRequestId = chatSDK.requestId ?? "";
   dispatch({

package/lib/esm/components/livechatwidget/common/startChatErrorHandler.js

@@ -1,14 +1,14 @@
-import { ChatSDKErrorName, ChatSDKError } from "@microsoft/omnichannel-chat-sdk";
+import { ChatSDKError, ChatSDKErrorName } from "@microsoft/omnichannel-chat-sdk";
 import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
-import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
-import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
+import { PrepareEndChatDescriptionConstants, WidgetLoadCustomErrorString, WidgetLoadTelemetryMessage } from "../../../common/Constants";
+import { callingStateCleanUp, chatSDKStateCleanUp, closeChatStateCleanUp, endChatStateCleanUp } from "./endChat";
 import { ConversationState } from "../../../contexts/common/ConversationState";
-import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
-import { callingStateCleanUp, endChatStateCleanUp, closeChatStateCleanUp, chatSDKStateCleanUp } from "./endChat";
 import { DataStoreManager } from "../../../common/contextDataStore/DataStoreManager";
-import { getWidgetCacheIdfromProps } from "../../../common/utils";
-import { PrepareEndChatDescriptionConstants, WidgetLoadCustomErrorString, WidgetLoadTelemetryMessage } from "../../../common/Constants";
+import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { StartChatFailureType } from "../../../contexts/common/StartChatFailureType";
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
+import { getWidgetCacheIdfromProps } from "../../../common/utils";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const handleStartChatError = (dispatch, chatSDK, props, ex, isStartChatSuccessful) => {

package/lib/esm/components/livechatwidget/common/updateSessionDataForTelemetry.js

@@ -6,7 +6,13 @@ import { TelemetryManager } from "../../../common/telemetry/TelemetryManager";
 import { getConversationDetailsCall } from "../../../common/utils";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-export const updateSessionDataForTelemetry = async (chatSDK, dispatch) => {
+export const updateTelemetryData = async (chatSDK, dispatch) => {
+  // load it concurrently, this will reduce the load time
+  await Promise.all([updateSessionDataForTelemetry(chatSDK, dispatch), updateConversationDataForTelemetry(chatSDK, dispatch)]);
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const updateSessionDataForTelemetry = async (chatSDK, dispatch) => {
   if (chatSDK) {
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     const chatSession = await chatSDK.getCurrentLiveChatContext();
@@ -21,7 +27,6 @@ export const updateSessionDataForTelemetry = async (chatSDK, dispatch) => {
         chatSession
       }
     });
-    await updateConversationDataForTelemetry(chatSDK, dispatch);
   }
 };
 

package/lib/esm/components/livechatwidget/interfaces/IMockProps.js

@@ -0,0 +1,6 @@
+var LiveChatWidgetMockType;
+(function (LiveChatWidgetMockType) {
+  LiveChatWidgetMockType["Test"] = "Test";
+  LiveChatWidgetMockType["Demo"] = "Demo";
+})(LiveChatWidgetMockType || (LiveChatWidgetMockType = {}));
+export {};

package/lib/esm/components/webchatcontainerstateful/common/DemoChatAdapter.js

@@ -0,0 +1,79 @@
+import "rxjs/add/operator/share";
+import "rxjs/add/observable/of";
+import { Observable } from "rxjs/Observable";
+import MockAdapter from "./mockadapter";
+import { customerUser, postBotMessageActivity, postBotAttachmentActivity, postBotTypingActivity, postEchoActivity, postSystemMessageActivity } from "./utils/chatAdapterUtils";
+import { createHeroCardAttachment, createJpgFileAttachment, createSigninCardAttachment, createThumbnailCardAttachment } from "./utils/attachmentActivityUtils";
+import MockBotCommand from "./MockBotCommand";
+import MockBotCardCommandType from "./MockBotCardCommandType";
+export class DemoChatAdapter extends MockAdapter {
+  constructor() {
+    super();
+    setTimeout(() => {
+      postSystemMessageActivity(this.activityObserver, "You're currently using a demo.", 0);
+      postBotMessageActivity(this.activityObserver, "Type `/help` to learn more", undefined, 0); // send init message from bot
+    }, 1000);
+  }
+  postBotCommandsActivity() {
+    let delay = arguments.length > 0 && arguments[0] !== undefined ? arguments[0] : 1000;
+    postBotAttachmentActivity(this.activityObserver, [{
+      contentType: "application/vnd.microsoft.card.thumbnail",
+      content: {
+        buttons: [{
+          title: "Send system message",
+          type: "imBack",
+          value: "send system message"
+        }, {
+          title: "Send typing",
+          type: "imBack",
+          value: "send typing"
+        }, {
+          title: "Send bot message",
+          type: "imBack",
+          value: "send bot message"
+        }],
+        title: "Commands"
+      }
+    }], delay);
+  }
+  postActivity(activity) {
+    if (activity) {
+      postEchoActivity(this.activityObserver, activity, customerUser);
+      if (activity.text) {
+        switch (true) {
+          case activity.text === MockBotCommand.Help:
+            this.postBotCommandsActivity();
+            break;
+          case activity.text === MockBotCommand.SendSystemMessage:
+            postSystemMessageActivity(this.activityObserver, "Contoso has joined the chat.");
+            break;
+          case activity.text === MockBotCommand.SendTyping:
+            postBotTypingActivity(this.activityObserver);
+            break;
+          case activity.text === MockBotCommand.SendAttachment:
+            postBotAttachmentActivity(this.activityObserver, [createJpgFileAttachment()]);
+            break;
+          case activity.text === MockBotCommand.SendBotMessage:
+            postBotMessageActivity(this.activityObserver, "Hi, how can I help you?");
+            break;
+          case activity.text === `${MockBotCommand.Card} ${MockBotCardCommandType.Signin}`:
+            postBotAttachmentActivity(this.activityObserver, [createSigninCardAttachment()]);
+            break;
+          case activity.text === `${MockBotCommand.Card} ${MockBotCardCommandType.Hero}`:
+            postBotAttachmentActivity(this.activityObserver, [createHeroCardAttachment()]);
+            break;
+          case activity.text === `${MockBotCommand.Card} ${MockBotCardCommandType.Thumbnail}`:
+            postBotAttachmentActivity(this.activityObserver, [createThumbnailCardAttachment()]);
+            break;
+          case activity.text.startsWith(`${MockBotCommand.Bot} `):
+            postBotMessageActivity(this.activityObserver, activity.text.substring(5));
+            break;
+          case activity.text.startsWith(`${MockBotCommand.System} `):
+            postSystemMessageActivity(this.activityObserver, activity.text.substring(8));
+            break;
+        }
+      }
+    }
+    return Observable.of(activity.id || "");
+  }
+}

package/lib/esm/components/webchatcontainerstateful/common/DemoChatSDK.js

@@ -0,0 +1,10 @@
+import { DemoChatAdapter } from "./DemoChatAdapter";
+import { MockChatSDK } from "./mockchatsdk";
+export class DemoChatSDK extends MockChatSDK {
+  constructor() {
+    super();
+  }
+  createChatAdapter() {
+    return new DemoChatAdapter();
+  }
+}