@microsoft/omnichannel-chat-widget 0.1.0-main.dbc1afa → 0.1.0-main.dee03a3

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (310) hide show
  1. package/README.md +32 -0
  2. package/lib/cjs/assets/Icons.js +4 -2
  3. package/lib/cjs/common/Constants.js +30 -163
  4. package/lib/cjs/common/KeyCodes.js +3 -4
  5. package/lib/cjs/common/contextDataStore/DataStoreManager.js +3 -5
  6. package/lib/cjs/common/storage/default/defaultCacheManager.js +26 -0
  7. package/lib/cjs/common/storage/default/defaultClientDataStoreProvider.js +102 -0
  8. package/lib/cjs/common/storage/default/defaultInMemoryDataStore.js +78 -0
  9. package/lib/cjs/common/telemetry/TelemetryConstants.js +48 -25
  10. package/lib/cjs/common/telemetry/TelemetryHelper.js +19 -58
  11. package/lib/cjs/common/telemetry/TelemetryManager.js +3 -32
  12. package/lib/cjs/common/telemetry/defaultConfigs/defaultTelemetryConfiguration.js +0 -2
  13. package/lib/cjs/common/telemetry/loggers/ariaTelemetryLogger.js +30 -36
  14. package/lib/cjs/common/telemetry/loggers/consoleLogger.js +0 -9
  15. package/lib/cjs/common/utils.js +65 -93
  16. package/lib/cjs/components/callingcontainerstateful/CallingContainerStateful.js +8 -46
  17. package/lib/cjs/components/chatbuttonstateful/ChatButtonStateful.js +19 -25
  18. package/lib/cjs/components/chatbuttonstateful/common/styleProps/defaultOutOfOfficeChatButtonStyleProps.js +3 -0
  19. package/lib/cjs/components/confirmationpanestateful/ConfirmationPaneStateful.js +8 -33
  20. package/lib/cjs/components/dimlayer/DimLayer.js +0 -4
  21. package/lib/cjs/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js +9 -37
  22. package/lib/cjs/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.spec.js +6 -8
  23. package/lib/cjs/components/footerstateful/FooterStateful.js +11 -42
  24. package/lib/cjs/components/footerstateful/audionotificationstateful/AudioNotificationStateful.js +0 -6
  25. package/lib/cjs/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.js +14 -43
  26. package/lib/cjs/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.spec.js +6 -8
  27. package/lib/cjs/components/headerstateful/HeaderStateful.js +20 -32
  28. package/lib/cjs/components/livechatwidget/LiveChatWidget.js +2 -14
  29. package/lib/cjs/components/livechatwidget/common/ActivityStreamHandler.js +39 -0
  30. package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/DefaultActivitySubscriber.js +20 -0
  31. package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/IActivitySubscriber.js +1 -0
  32. package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/PauseActivitySubscriber.js +34 -0
  33. package/lib/cjs/components/livechatwidget/common/ChatAdapterShim.js +64 -0
  34. package/lib/cjs/components/livechatwidget/common/Deferred.js +37 -0
  35. package/lib/cjs/components/livechatwidget/common/authHelper.js +50 -0
  36. package/lib/cjs/components/livechatwidget/common/createAdapter.js +10 -9
  37. package/lib/cjs/components/livechatwidget/common/createFooter.js +4 -23
  38. package/lib/cjs/components/livechatwidget/common/createInternetConnectionChangeHandler.js +10 -10
  39. package/lib/cjs/components/livechatwidget/common/createMarkdown.js +36 -43
  40. package/lib/cjs/components/livechatwidget/common/defaultProps/defaultScrollBarProps.js +14 -0
  41. package/lib/cjs/components/livechatwidget/common/defaultProps/dummyDefaultProps.js +125 -47
  42. package/lib/cjs/components/livechatwidget/common/disposeTelemetryLoggers.js +0 -3
  43. package/lib/cjs/components/livechatwidget/common/endChat.js +95 -48
  44. package/lib/cjs/components/livechatwidget/common/getGeneralStylesForButton.js +0 -6
  45. package/lib/cjs/components/livechatwidget/common/initCallingSdk.js +7 -16
  46. package/lib/cjs/components/livechatwidget/common/initConfirmationPropsComposer.js +4 -8
  47. package/lib/cjs/components/livechatwidget/common/initWebChatComposer.js +32 -53
  48. package/lib/cjs/components/livechatwidget/common/reconnectChatHelper.js +76 -129
  49. package/lib/cjs/components/livechatwidget/common/registerTelemetryLoggers.js +4 -17
  50. package/lib/cjs/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js +2 -15
  51. package/lib/cjs/components/livechatwidget/common/shareObservable.js +41 -0
  52. package/lib/cjs/components/livechatwidget/common/startChat.js +230 -126
  53. package/lib/cjs/components/livechatwidget/common/startProactiveChat.js +0 -8
  54. package/lib/cjs/components/livechatwidget/common/updateSessionDataForTelemetry.js +2 -11
  55. package/lib/cjs/components/livechatwidget/interfaces/IScrollBarProps.js +1 -0
  56. package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js +315 -205
  57. package/lib/cjs/components/loadingpanestateful/LoadingPaneStateful.js +19 -19
  58. package/lib/cjs/components/loadingpanestateful/common/errorUIStyleProps/errorUILoadingPaneStyleProps.js +57 -0
  59. package/lib/cjs/components/ooohpanestateful/OOOHPaneStateful.js +4 -17
  60. package/lib/cjs/components/postchatloadingpanestateful/PostChatLoadingPaneStateful.js +4 -17
  61. package/lib/cjs/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js +32 -23
  62. package/lib/cjs/components/postchatsurveypanestateful/common/defaultStyleProps/defaultgeneralPostChatSurveyPaneStyleProps.js +1 -1
  63. package/lib/cjs/components/postchatsurveypanestateful/enums/CustomerVoiceEvents.js +13 -0
  64. package/lib/cjs/components/postchatsurveypanestateful/enums/PostChatSurveyMode.js +0 -1
  65. package/lib/cjs/components/postchatsurveypanestateful/interfaces/IPostChatSurveyPaneStatefulProps.js +1 -0
  66. package/lib/cjs/components/prechatsurveypanestateful/PreChatSurveyPaneStateful.js +10 -42
  67. package/lib/cjs/components/proactivechatpanestateful/ProactiveChatPaneStateful.js +19 -33
  68. package/lib/cjs/components/reconnectchatpanestateful/ReconnectChatPaneStateful.js +6 -24
  69. package/lib/cjs/components/webchatcontainerstateful/WebChatContainerStateful.js +94 -19
  70. package/lib/cjs/components/webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps.js +3 -7
  71. package/lib/cjs/components/webchatcontainerstateful/common/defaultProps/defaultWebChatStatefulProps.js +2 -6
  72. package/lib/cjs/components/webchatcontainerstateful/common/defaultStyles/defaultAdaptiveCardStyles.js +11 -0
  73. package/lib/cjs/components/webchatcontainerstateful/common/mockadapter.js +12 -27
  74. package/lib/cjs/components/webchatcontainerstateful/common/mockchatsdk.js +6 -17
  75. package/lib/cjs/components/webchatcontainerstateful/common/utils/BrowserInfo.js +2 -24
  76. package/lib/cjs/components/webchatcontainerstateful/common/utils/FileAttachmentIconManager.js +5 -15
  77. package/lib/cjs/components/webchatcontainerstateful/common/utils/isMaskingFromCustomer.js +5 -8
  78. package/lib/cjs/components/webchatcontainerstateful/interfaces/IAdaptiveCardStyles.js +1 -0
  79. package/lib/cjs/components/webchatcontainerstateful/interfaces/IBotMagicCodeConfig.js +1 -0
  80. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/BotMagicCodeStore.js +12 -0
  81. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/WebChatStoreLoader.js +3 -5
  82. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/BrowserVendor.js +0 -1
  83. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/DirectLineActivityType.js +0 -1
  84. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/DirectLineSenderRole.js +0 -1
  85. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/MessageType.js +0 -1
  86. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/NotificationLevel.js +0 -1
  87. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios.js +0 -1
  88. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/SendStatus.js +0 -1
  89. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/WebChatActionType.js +0 -1
  90. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/adaptermiddlewares/formatTagsEgressMiddleware.js +0 -7
  91. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/adaptermiddlewares/formatTagsIngressMiddleware.js +0 -5
  92. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.js +27 -37
  93. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware.js +10 -22
  94. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware.js +25 -61
  95. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware.js +7 -15
  96. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.js +41 -0
  97. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.spec.js +82 -0
  98. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultReceivedMessageAnchorStyles.js +10 -0
  99. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultSystemMessageBoxStyles.js +10 -0
  100. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultTimestampFailedStyles.js +2 -3
  101. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultTimestampRetryStyles.js +2 -3
  102. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultUserMessageBoxStyles.js +10 -0
  103. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/groupActivitiesMiddleware.js +3 -9
  104. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware.js +89 -0
  105. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/DeliveredTimestamp.js +7 -18
  106. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/NotDeliveredTimestamp.js +8 -42
  107. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/SendingTimestamp.js +4 -22
  108. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/typingIndicatorMiddleware.js +13 -30
  109. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentProcessingMiddleware.js +3 -9
  110. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware.js +6 -34
  111. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware.js +1 -10
  112. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware.js +1 -12
  113. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/dataMaskingMiddleware.js +17 -19
  114. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/gifUploadMiddleware.js +1 -9
  115. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlPlayerMiddleware.js +3 -9
  116. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware.js +13 -34
  117. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/maxMessageSizeValidator.js +1 -10
  118. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware.js +7 -11
  119. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware.js +5 -14
  120. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/notification/NotificationHandler.js +1 -21
  121. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.js +0 -12
  122. package/lib/cjs/contexts/ChatAdapterStore.js +0 -2
  123. package/lib/cjs/contexts/ChatContextStore.js +0 -2
  124. package/lib/cjs/contexts/ChatSDKStore.js +0 -2
  125. package/lib/cjs/contexts/common/ConversationState.js +3 -3
  126. package/lib/cjs/contexts/common/LiveChatWidgetActionType.js +30 -26
  127. package/lib/cjs/contexts/common/LiveChatWidgetContextInitialState.js +13 -13
  128. package/lib/cjs/contexts/createReducer.js +164 -102
  129. package/lib/cjs/controller/componentController.js +4 -33
  130. package/lib/cjs/hooks/useChatAdapterStore.js +0 -6
  131. package/lib/cjs/hooks/useChatContextStore.js +0 -6
  132. package/lib/cjs/hooks/useChatSDKStore.js +0 -6
  133. package/lib/cjs/index.js +0 -5
  134. package/lib/cjs/plugins/newMessageEventHandler.js +15 -36
  135. package/lib/esm/assets/Icons.js +2 -1
  136. package/lib/esm/common/Constants.js +27 -150
  137. package/lib/esm/common/KeyCodes.js +3 -3
  138. package/lib/esm/common/contextDataStore/DataStoreManager.js +3 -3
  139. package/lib/esm/common/storage/default/defaultCacheManager.js +18 -0
  140. package/lib/esm/common/storage/default/defaultClientDataStoreProvider.js +95 -0
  141. package/lib/esm/common/storage/default/defaultInMemoryDataStore.js +70 -0
  142. package/lib/esm/common/telemetry/TelemetryConstants.js +52 -22
  143. package/lib/esm/common/telemetry/TelemetryHelper.js +19 -46
  144. package/lib/esm/common/telemetry/TelemetryManager.js +3 -19
  145. package/lib/esm/common/telemetry/loggers/ariaTelemetryLogger.js +28 -24
  146. package/lib/esm/common/telemetry/loggers/consoleLogger.js +0 -5
  147. package/lib/esm/common/utils.js +61 -51
  148. package/lib/esm/components/callingcontainerstateful/CallingContainerStateful.js +8 -17
  149. package/lib/esm/components/chatbuttonstateful/ChatButtonStateful.js +22 -12
  150. package/lib/esm/components/chatbuttonstateful/common/styleProps/defaultOutOfOfficeChatButtonStyleProps.js +3 -0
  151. package/lib/esm/components/confirmationpanestateful/ConfirmationPaneStateful.js +10 -14
  152. package/lib/esm/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js +9 -16
  153. package/lib/esm/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.spec.js +6 -6
  154. package/lib/esm/components/footerstateful/FooterStateful.js +13 -23
  155. package/lib/esm/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.js +14 -36
  156. package/lib/esm/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.spec.js +6 -6
  157. package/lib/esm/components/headerstateful/HeaderStateful.js +20 -17
  158. package/lib/esm/components/livechatwidget/LiveChatWidget.js +2 -2
  159. package/lib/esm/components/livechatwidget/common/ActivityStreamHandler.js +32 -0
  160. package/lib/esm/components/livechatwidget/common/ActivitySubscriber/DefaultActivitySubscriber.js +13 -0
  161. package/lib/esm/components/livechatwidget/common/ActivitySubscriber/IActivitySubscriber.js +1 -0
  162. package/lib/esm/components/livechatwidget/common/ActivitySubscriber/PauseActivitySubscriber.js +27 -0
  163. package/lib/esm/components/livechatwidget/common/ChatAdapterShim.js +57 -0
  164. package/lib/esm/components/livechatwidget/common/Deferred.js +30 -0
  165. package/lib/esm/components/livechatwidget/common/authHelper.js +42 -0
  166. package/lib/esm/components/livechatwidget/common/createAdapter.js +12 -4
  167. package/lib/esm/components/livechatwidget/common/createFooter.js +4 -16
  168. package/lib/esm/components/livechatwidget/common/createInternetConnectionChangeHandler.js +10 -5
  169. package/lib/esm/components/livechatwidget/common/createMarkdown.js +38 -37
  170. package/lib/esm/components/livechatwidget/common/defaultProps/defaultScrollBarProps.js +7 -0
  171. package/lib/esm/components/livechatwidget/common/defaultProps/dummyDefaultProps.js +126 -33
  172. package/lib/esm/components/livechatwidget/common/endChat.js +97 -32
  173. package/lib/esm/components/livechatwidget/common/getGeneralStylesForButton.js +0 -2
  174. package/lib/esm/components/livechatwidget/common/initCallingSdk.js +9 -11
  175. package/lib/esm/components/livechatwidget/common/initConfirmationPropsComposer.js +4 -5
  176. package/lib/esm/components/livechatwidget/common/initWebChatComposer.js +35 -22
  177. package/lib/esm/components/livechatwidget/common/reconnectChatHelper.js +77 -111
  178. package/lib/esm/components/livechatwidget/common/registerTelemetryLoggers.js +4 -9
  179. package/lib/esm/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js +4 -7
  180. package/lib/esm/components/livechatwidget/common/shareObservable.js +35 -0
  181. package/lib/esm/components/livechatwidget/common/startChat.js +228 -102
  182. package/lib/esm/components/livechatwidget/common/updateSessionDataForTelemetry.js +4 -2
  183. package/lib/esm/components/livechatwidget/interfaces/IScrollBarProps.js +1 -0
  184. package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js +317 -148
  185. package/lib/esm/components/loadingpanestateful/LoadingPaneStateful.js +19 -7
  186. package/lib/esm/components/loadingpanestateful/common/errorUIStyleProps/errorUILoadingPaneStyleProps.js +50 -0
  187. package/lib/esm/components/ooohpanestateful/OOOHPaneStateful.js +4 -5
  188. package/lib/esm/components/postchatloadingpanestateful/PostChatLoadingPaneStateful.js +4 -5
  189. package/lib/esm/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js +32 -11
  190. package/lib/esm/components/postchatsurveypanestateful/common/defaultStyleProps/defaultgeneralPostChatSurveyPaneStyleProps.js +1 -1
  191. package/lib/esm/components/postchatsurveypanestateful/enums/CustomerVoiceEvents.js +6 -0
  192. package/lib/esm/components/postchatsurveypanestateful/enums/PostChatSurveyMode.js +0 -1
  193. package/lib/esm/components/postchatsurveypanestateful/interfaces/IPostChatSurveyPaneStatefulProps.js +1 -0
  194. package/lib/esm/components/prechatsurveypanestateful/PreChatSurveyPaneStateful.js +13 -26
  195. package/lib/esm/components/proactivechatpanestateful/ProactiveChatPaneStateful.js +21 -9
  196. package/lib/esm/components/reconnectchatpanestateful/ReconnectChatPaneStateful.js +6 -6
  197. package/lib/esm/components/webchatcontainerstateful/WebChatContainerStateful.js +94 -4
  198. package/lib/esm/components/webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps.js +3 -1
  199. package/lib/esm/components/webchatcontainerstateful/common/defaultProps/defaultWebChatStatefulProps.js +2 -2
  200. package/lib/esm/components/webchatcontainerstateful/common/defaultStyles/defaultAdaptiveCardStyles.js +4 -0
  201. package/lib/esm/components/webchatcontainerstateful/common/mockadapter.js +12 -19
  202. package/lib/esm/components/webchatcontainerstateful/common/mockchatsdk.js +6 -13
  203. package/lib/esm/components/webchatcontainerstateful/common/utils/BrowserInfo.js +2 -16
  204. package/lib/esm/components/webchatcontainerstateful/common/utils/FileAttachmentIconManager.js +5 -5
  205. package/lib/esm/components/webchatcontainerstateful/common/utils/isMaskingFromCustomer.js +5 -6
  206. package/lib/esm/components/webchatcontainerstateful/interfaces/IAdaptiveCardStyles.js +1 -0
  207. package/lib/esm/components/webchatcontainerstateful/interfaces/IBotMagicCodeConfig.js +1 -0
  208. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/BotMagicCodeStore.js +5 -0
  209. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/WebChatStoreLoader.js +3 -3
  210. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/BrowserVendor.js +0 -1
  211. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/DirectLineActivityType.js +0 -1
  212. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/DirectLineSenderRole.js +0 -1
  213. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/MessageType.js +0 -1
  214. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/NotificationLevel.js +0 -1
  215. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios.js +0 -1
  216. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/SendStatus.js +0 -1
  217. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/WebChatActionType.js +0 -1
  218. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/adaptermiddlewares/formatTagsEgressMiddleware.js +2 -5
  219. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/adaptermiddlewares/formatTagsIngressMiddleware.js +0 -4
  220. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.js +27 -22
  221. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware.js +12 -14
  222. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware.js +25 -39
  223. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware.js +9 -8
  224. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.js +34 -0
  225. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.spec.js +80 -0
  226. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultReceivedMessageAnchorStyles.js +3 -0
  227. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultSystemMessageBoxStyles.js +3 -0
  228. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultTimestampFailedStyles.js +2 -1
  229. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultTimestampRetryStyles.js +2 -1
  230. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultUserMessageBoxStyles.js +3 -0
  231. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/groupActivitiesMiddleware.js +3 -7
  232. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware.js +83 -0
  233. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/DeliveredTimestamp.js +8 -9
  234. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/NotDeliveredTimestamp.js +9 -28
  235. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/SendingTimestamp.js +5 -14
  236. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/typingIndicatorMiddleware.js +15 -19
  237. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentProcessingMiddleware.js +5 -8
  238. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware.js +6 -29
  239. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware.js +3 -7
  240. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware.js +3 -8
  241. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/dataMaskingMiddleware.js +17 -14
  242. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/gifUploadMiddleware.js +3 -7
  243. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlPlayerMiddleware.js +3 -7
  244. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware.js +15 -27
  245. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/maxMessageSizeValidator.js +3 -5
  246. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware.js +9 -9
  247. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware.js +7 -9
  248. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/notification/NotificationHandler.js +1 -13
  249. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.js +0 -5
  250. package/lib/esm/contexts/ChatAdapterStore.js +2 -1
  251. package/lib/esm/contexts/ChatContextStore.js +2 -1
  252. package/lib/esm/contexts/ChatSDKStore.js +2 -1
  253. package/lib/esm/contexts/common/ConversationState.js +3 -3
  254. package/lib/esm/contexts/common/LiveChatWidgetActionType.js +30 -26
  255. package/lib/esm/contexts/common/LiveChatWidgetContextInitialState.js +13 -9
  256. package/lib/esm/contexts/createReducer.js +164 -99
  257. package/lib/esm/controller/componentController.js +5 -4
  258. package/lib/esm/hooks/useChatAdapterStore.js +0 -4
  259. package/lib/esm/hooks/useChatContextStore.js +0 -4
  260. package/lib/esm/hooks/useChatSDKStore.js +0 -4
  261. package/lib/esm/plugins/newMessageEventHandler.js +15 -26
  262. package/lib/types/assets/Icons.d.ts +1 -0
  263. package/lib/types/common/Constants.d.ts +20 -0
  264. package/lib/types/common/interfaces/IContextDataStore.d.ts +1 -1
  265. package/lib/types/common/storage/default/defaultCacheManager.d.ts +4 -0
  266. package/lib/types/common/storage/default/defaultClientDataStoreProvider.d.ts +2 -0
  267. package/lib/types/common/storage/default/defaultInMemoryDataStore.d.ts +6 -0
  268. package/lib/types/common/telemetry/TelemetryConstants.d.ts +35 -7
  269. package/lib/types/common/telemetry/definitions/Contracts.d.ts +2 -4
  270. package/lib/types/common/utils.d.ts +7 -3
  271. package/lib/types/components/headerstateful/interfaces/IHeaderStatefulParams.d.ts +2 -1
  272. package/lib/types/components/livechatwidget/common/ActivityStreamHandler.d.ts +14 -0
  273. package/lib/types/components/livechatwidget/common/ActivitySubscriber/DefaultActivitySubscriber.d.ts +5 -0
  274. package/lib/types/components/livechatwidget/common/ActivitySubscriber/IActivitySubscriber.d.ts +6 -0
  275. package/lib/types/components/livechatwidget/common/ActivitySubscriber/PauseActivitySubscriber.d.ts +7 -0
  276. package/lib/types/components/livechatwidget/common/ChatAdapterShim.d.ts +7 -0
  277. package/lib/types/components/livechatwidget/common/Deferred.d.ts +9 -0
  278. package/lib/types/components/livechatwidget/common/authHelper.d.ts +5 -0
  279. package/lib/types/components/livechatwidget/common/defaultProps/defaultScrollBarProps.d.ts +2 -0
  280. package/lib/types/components/livechatwidget/common/reconnectChatHelper.d.ts +6 -7
  281. package/lib/types/components/livechatwidget/common/shareObservable.d.ts +1 -0
  282. package/lib/types/components/livechatwidget/common/startChat.d.ts +6 -2
  283. package/lib/types/components/livechatwidget/interfaces/ILiveChatWidgetControlProps.d.ts +2 -1
  284. package/lib/types/components/livechatwidget/interfaces/ILiveChatWidgetProps.d.ts +5 -2
  285. package/lib/types/components/livechatwidget/interfaces/IScrollBarProps.d.ts +22 -0
  286. package/lib/types/components/loadingpanestateful/common/errorUIStyleProps/errorUILoadingPaneStyleProps.d.ts +2 -0
  287. package/lib/types/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.d.ts +2 -2
  288. package/lib/types/components/postchatsurveypanestateful/enums/CustomerVoiceEvents.d.ts +5 -0
  289. package/lib/types/components/postchatsurveypanestateful/interfaces/IPostChatSurveyPaneStatefulProps.d.ts +4 -0
  290. package/lib/types/components/reconnectchatpanestateful/interfaces/IReconnectChatPaneStatefulProps.d.ts +0 -2
  291. package/lib/types/components/webchatcontainerstateful/common/defaultStyles/defaultAdaptiveCardStyles.d.ts +2 -0
  292. package/lib/types/components/webchatcontainerstateful/common/mockchatsdk.d.ts +1 -0
  293. package/lib/types/components/webchatcontainerstateful/interfaces/IAdaptiveCardStyles.d.ts +4 -0
  294. package/lib/types/components/webchatcontainerstateful/interfaces/IBotMagicCodeConfig.d.ts +4 -0
  295. package/lib/types/components/webchatcontainerstateful/interfaces/IRenderingMiddlewareProps.d.ts +4 -1
  296. package/lib/types/components/webchatcontainerstateful/interfaces/IWebChatContainerStatefulProps.d.ts +4 -0
  297. package/lib/types/components/webchatcontainerstateful/webchatcontroller/BotMagicCodeStore.d.ts +3 -0
  298. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware.d.ts +1 -1
  299. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.d.ts +2 -0
  300. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.spec.d.ts +1 -0
  301. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultReceivedMessageAnchorStyles.d.ts +2 -0
  302. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultSystemMessageBoxStyles.d.ts +3 -0
  303. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultUserMessageBoxStyles.d.ts +3 -0
  304. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware.d.ts +5 -0
  305. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/SendingTimestamp.d.ts +1 -1
  306. package/lib/types/contexts/common/ConversationState.d.ts +3 -2
  307. package/lib/types/contexts/common/ILiveChatWidgetContext.d.ts +5 -3
  308. package/lib/types/contexts/common/LiveChatWidgetActionType.d.ts +30 -25
  309. package/lib/types/contexts/common/LiveChatWidgetContextInitialState.d.ts +1 -2
  310. package/package.json +5 -4
@@ -1,7 +1,10 @@
1
- import { ChatSDKError } from "../../../common/Constants";
2
1
  import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
2
+ import { ChatSDKError, LiveWorkItemState } from "../../../common/Constants";
3
+ import { createTimer, getStateFromCache, isUndefinedOrEmpty } from "../../../common/utils";
4
+ import { getAuthClientFunction, handleAuthentication } from "./authHelper";
5
+ import { ActivityStreamHandler } from "./ActivityStreamHandler";
6
+ import { BroadcastService } from "@microsoft/omnichannel-chat-components";
3
7
  import { ConversationState } from "../../../contexts/common/ConversationState";
4
- import { DataStoreManager } from "../../../common/contextDataStore/DataStoreManager";
5
8
  import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
6
9
  import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
7
10
  import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
@@ -9,75 +12,101 @@ import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
9
12
  import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
10
13
  import { createAdapter } from "./createAdapter";
11
14
  import { createOnNewAdapterActivityHandler } from "../../../plugins/newMessageEventHandler";
12
- import { createTimer, getWidgetCacheId } from "../../../common/utils";
13
- import { getReconnectIdForAuthenticatedChat, handleRedirectUnauthenticatedReconnectChat } from "./reconnectChatHelper";
15
+ import { handleChatReconnect } from "./reconnectChatHelper";
14
16
  import { setPostChatContextAndLoadSurvey } from "./setPostChatContextAndLoadSurvey";
15
17
  import { updateSessionDataForTelemetry } from "./updateSessionDataForTelemetry";
16
- import { BroadcastService } from "@microsoft/omnichannel-chat-components"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
17
18
 
18
- let optionalParams = {}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
19
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
20
+ let optionalParams = {};
21
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
22
+ let widgetInstanceId;
19
23
 
24
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
20
25
  const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) => {
21
- var _props$reconnectChatP;
26
+ var _props$controlProps;
27
+ optionalParams = {}; //Resetting to ensure no stale values
28
+ widgetInstanceId = props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId;
22
29
 
30
+ // Can connect to existing chat session
23
31
  if (await canConnectToExistingChat(props, chatSDK, state, dispatch, setAdapter)) {
24
32
  return;
25
- } // Redirecting if unauthenticated reconnect chat expired
26
-
33
+ }
34
+ await handleChatReconnect(chatSDK, props, dispatch, setAdapter, initStartChat, state);
27
35
 
28
- if ((_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.reconnectId) {
29
- var _props$reconnectChatP2, _props$reconnectChatP3;
36
+ // If chat reconnect has kicked in chat state will become Active or Reconnect. So just exit, else go next
37
+ if (state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.ReconnectChat) {
38
+ return;
39
+ }
30
40
 
31
- await handleRedirectUnauthenticatedReconnectChat(chatSDK, dispatch, setAdapter, initStartChat, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.reconnectId, (_props$reconnectChatP3 = props.reconnectChatPaneProps) === null || _props$reconnectChatP3 === void 0 ? void 0 : _props$reconnectChatP3.redirectInSameWindow);
32
- } else {
33
- // Getting PreChat Survey Context
34
- const parseToJson = false;
35
- const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
36
- const showPrechat = state.appStates.conversationState === ConversationState.ProactiveChat ? preChatSurveyResponse && state.appStates.proactiveChatStates.proactiveChatEnablePrechat : preChatSurveyResponse; // Getting reconnectId for authenticated chat
41
+ // Setting Proactive chat settings
42
+ const isProactiveChat = state.appStates.conversationState === ConversationState.ProactiveChat;
43
+ const isPreChatEnabledInProactiveChat = state.appStates.proactiveChatStates.proactiveChatEnablePrechat;
37
44
 
38
- const reconnectId = await getReconnectIdForAuthenticatedChat(props, chatSDK);
45
+ //Setting PreChat and intiate chat
46
+ setPreChatAndInitiateChat(chatSDK, dispatch, setAdapter, isProactiveChat, isPreChatEnabledInProactiveChat, undefined, props);
47
+ };
39
48
 
40
- if (reconnectId) {
41
- dispatch({
42
- type: LiveChatWidgetActionType.SET_RECONNECT_ID,
43
- payload: reconnectId
44
- });
45
- dispatch({
46
- type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
47
- payload: ConversationState.ReconnectChat
48
- });
49
- } else if (showPrechat) {
50
- dispatch({
51
- type: LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
52
- payload: preChatSurveyResponse
53
- });
54
- dispatch({
55
- type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
56
- payload: ConversationState.Prechat
57
- });
58
- setCustomContextParams(props, state);
59
- } else {
60
- dispatch({
61
- type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
62
- payload: ConversationState.Loading
63
- });
64
- setCustomContextParams(props, state);
65
- await initStartChat(chatSDK, dispatch, setAdapter);
49
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
50
+ const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProactiveChat, proactiveChatEnablePrechatState, state, props) => {
51
+ //Handle reconnect scenario
52
+ if (state) {
53
+ await handleChatReconnect(chatSDK, props, dispatch, setAdapter, initStartChat, state);
54
+ // If chat reconnect has kicked in chat state will become Active or Reconnect. So just exit, else go next
55
+ if (state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.ReconnectChat) {
56
+ return;
66
57
  }
67
58
  }
68
- }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
69
59
 
60
+ // Getting prechat Survey Context
61
+ const parseToJson = false;
62
+ const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
63
+ const showPrechat = isProactiveChat ? preChatSurveyResponse && proactiveChatEnablePrechatState : preChatSurveyResponse;
64
+ if (showPrechat) {
65
+ dispatch({
66
+ type: LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
67
+ payload: preChatSurveyResponse
68
+ });
69
+ dispatch({
70
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
71
+ payload: ConversationState.Prechat
72
+ });
73
+ return;
74
+ }
75
+
76
+ //Initiate start chat
77
+ dispatch({
78
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
79
+ payload: ConversationState.Loading
80
+ });
81
+ const optionalParams = {
82
+ isProactiveChat
83
+ };
84
+ await initStartChat(chatSDK, props === null || props === void 0 ? void 0 : props.chatConfig, props === null || props === void 0 ? void 0 : props.getAuthToken, dispatch, setAdapter, optionalParams);
85
+ };
70
86
 
71
- const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedState) => {
87
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
88
+ const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, params, persistedState) => {
72
89
  try {
73
90
  var _newAdapter$activity$, _TelemetryTimers$Widg;
74
-
91
+ //Start widget load timer
92
+ TelemetryTimers.WidgetLoadTimer = createTimer();
93
+ TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
94
+ Event: TelemetryEvent.WidgetLoadStarted,
95
+ Description: "Widget loading started"
96
+ });
97
+ const authClientFunction = getAuthClientFunction(chatConfig);
98
+ if (getAuthToken && authClientFunction) {
99
+ // set auth token to chat sdk before start chat
100
+ const authSuccess = await handleAuthentication(chatSDK, chatConfig, getAuthToken);
101
+ if (!authSuccess) {
102
+ return;
103
+ }
104
+ }
75
105
  let isStartChatSuccessful = false;
76
106
 
107
+ //Check if chat retrieved from cache
77
108
  if (persistedState || params !== null && params !== void 0 && params.liveChatContext) {
78
109
  var _persistedState$domai, _persistedState$domai2, _persistedState$domai3, _persistedState$domai4, _persistedState$domai5;
79
-
80
- // Broadcasting limited cached chat details
81
110
  BroadcastService.postMessage({
82
111
  eventName: BroadcastEvent.ChatRetrievedFromCache,
83
112
  payload: {
@@ -86,14 +115,15 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedSta
86
115
  }
87
116
  });
88
117
  }
89
-
90
118
  try {
91
- TelemetryTimers.WidgetLoadTimer = createTimer();
92
- TelemetryHelper.logSDKEvent(LogLevel.INFO, {
93
- Event: TelemetryEvent.StartChatSDKCall
94
- });
95
- optionalParams = Object.assign({}, params, optionalParams);
96
- await chatSDK.startChat(optionalParams);
119
+ // Set custom context params
120
+ setCustomContextParams(chatSDK);
121
+ const defaultOptionalParams = {
122
+ sendDefaultInitContext: true,
123
+ isProactiveChat: !!(params !== null && params !== void 0 && params.isProactiveChat)
124
+ };
125
+ const startChatOptionalParams = Object.assign({}, params, optionalParams, defaultOptionalParams);
126
+ await chatSDK.startChat(startChatOptionalParams);
97
127
  isStartChatSuccessful = true;
98
128
  } catch (error) {
99
129
  TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
@@ -103,47 +133,59 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedSta
103
133
  }
104
134
  });
105
135
  isStartChatSuccessful = false;
136
+ // Resetting the widget state to Closed, for recent introduction of OC rate limiting(429 Error)
137
+ // TODO : How to diplay a proper UI message to customer to try after sometime at this point - cool down scenario
138
+ dispatch({
139
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
140
+ payload: ConversationState.Closed
141
+ });
142
+ return;
106
143
  }
107
144
 
145
+ // New adapter creation
108
146
  const newAdapter = await createAdapter(chatSDK);
109
147
  setAdapter(newAdapter);
110
148
  const chatToken = await chatSDK.getChatToken();
149
+ dispatch({
150
+ type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
151
+ payload: chatToken
152
+ });
111
153
  newAdapter === null || newAdapter === void 0 ? void 0 : (_newAdapter$activity$ = newAdapter.activity$) === null || _newAdapter$activity$ === void 0 ? void 0 : _newAdapter$activity$.subscribe(createOnNewAdapterActivityHandler(chatToken === null || chatToken === void 0 ? void 0 : chatToken.chatId, chatToken === null || chatToken === void 0 ? void 0 : chatToken.visitorId));
154
+ if (persistedState) {
155
+ dispatch({
156
+ type: LiveChatWidgetActionType.SET_WIDGET_STATE,
157
+ payload: persistedState
158
+ });
159
+ setPostChatContextAndLoadSurvey(chatSDK, dispatch, true);
160
+ return;
161
+ }
112
162
 
113
- if (!persistedState) {
114
- // eslint-disable-next-line @typescript-eslint/no-explicit-any
115
- if (chatSDK !== null && chatSDK !== void 0 && chatSDK.getVoiceVideoCalling) {
116
- // eslint-disable-next-line @typescript-eslint/no-explicit-any
117
- const chatToken = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatToken());
118
- dispatch({
119
- type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
120
- payload: chatToken
121
- });
122
- } // eslint-disable-next-line @typescript-eslint/no-explicit-any
163
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
164
+ const liveChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
165
+ dispatch({
166
+ type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
167
+ payload: liveChatContext
168
+ });
169
+
170
+ // Set post chat context in state, no survey load
171
+ setPostChatContextAndLoadSurvey(chatSDK, dispatch);
123
172
 
173
+ // Updating chat session detail for telemetry
174
+ await updateSessionDataForTelemetry(chatSDK, dispatch);
124
175
 
125
- const liveChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
176
+ // Set app state to Active
177
+ if (isStartChatSuccessful) {
178
+ ActivityStreamHandler.uncork();
179
+ // Update start chat failure app state if chat loads successfully
126
180
  dispatch({
127
- type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
128
- payload: liveChatContext
181
+ type: LiveChatWidgetActionType.SET_START_CHAT_FAILING,
182
+ payload: false
129
183
  });
130
- await setPostChatContextAndLoadSurvey(chatSDK, dispatch);
131
- await updateSessionDataForTelemetry(chatSDK, dispatch); // Set app state to Active
132
-
133
- if (isStartChatSuccessful) {
134
- dispatch({
135
- type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
136
- payload: ConversationState.Active
137
- });
138
- }
139
- } else {
140
184
  dispatch({
141
- type: LiveChatWidgetActionType.SET_WIDGET_STATE,
142
- payload: persistedState
185
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
186
+ payload: ConversationState.Active
143
187
  });
144
- await setPostChatContextAndLoadSurvey(chatSDK, dispatch, true);
145
188
  }
146
-
147
189
  TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
148
190
  Event: TelemetryEvent.WidgetLoadComplete,
149
191
  Description: "Widget load complete",
@@ -156,8 +198,8 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedSta
156
198
  Exception: `Widget load Failed: ${ex}`
157
199
  }
158
200
  });
159
- NotificationHandler.notifyError(NotificationScenarios.Connection, "Start Chat Failed: " + ex); // eslint-disable-next-line @typescript-eslint/no-explicit-any
160
-
201
+ NotificationHandler.notifyError(NotificationScenarios.Connection, "Start Chat Failed: " + ex);
202
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
161
203
  if (ex.message === ChatSDKError.WidgetUseOutsideOperatingHour) {
162
204
  dispatch({
163
205
  type: LiveChatWidgetActionType.SET_OUTSIDE_OPERATING_HOURS,
@@ -167,21 +209,36 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedSta
167
209
  type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
168
210
  payload: ConversationState.OutOfOffice
169
211
  });
212
+ return;
170
213
  }
214
+ // Set app state to failing start chat
215
+ dispatch({
216
+ type: LiveChatWidgetActionType.SET_START_CHAT_FAILING,
217
+ payload: true
218
+ });
219
+ // Show the loading pane in other cases for failure, this will help for both hideStartChatButton case
220
+ dispatch({
221
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
222
+ payload: ConversationState.Loading
223
+ });
224
+ } finally {
225
+ optionalParams = {};
226
+ widgetInstanceId = "";
171
227
  }
172
- }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
173
-
228
+ };
174
229
 
230
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
175
231
  const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdapter) => {
176
- var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _DataStoreManager$cli, _persistedState$domai6;
177
-
178
- const widgetStateEventName = getWidgetCacheId((chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId) ?? "", (chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId) ?? "");
179
- const widgetStateFromCache = (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.getData(widgetStateEventName, "localStorage");
180
- const persistedState = widgetStateFromCache ? JSON.parse(widgetStateFromCache) : undefined;
232
+ var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _props$controlProps2, _persistedState$domai6, _persistedState$appSt;
233
+ // By pass this function in case of popout chat
234
+ if (state.appStates.hideStartChatButton === true) {
235
+ return false;
236
+ }
237
+ const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.widgetInstanceId) ?? "");
181
238
 
182
- if (persistedState !== null && persistedState !== void 0 && (_persistedState$domai6 = persistedState.domainStates) !== null && _persistedState$domai6 !== void 0 && _persistedState$domai6.liveChatContext) {
239
+ //Connect to only active chat session
240
+ if (persistedState && !isUndefinedOrEmpty(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai6 = persistedState.domainStates) === null || _persistedState$domai6 === void 0 ? void 0 : _persistedState$domai6.liveChatContext) && (persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$appSt = persistedState.appStates) === null || _persistedState$appSt === void 0 ? void 0 : _persistedState$appSt.conversationState) === ConversationState.Active) {
183
241
  var _persistedState$domai7;
184
-
185
242
  dispatch({
186
243
  type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
187
244
  payload: ConversationState.Loading
@@ -189,22 +246,91 @@ const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdap
189
246
  const optionalParams = {
190
247
  liveChatContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai7 = persistedState.domainStates) === null || _persistedState$domai7 === void 0 ? void 0 : _persistedState$domai7.liveChatContext
191
248
  };
192
- await initStartChat(chatSDK, dispatch, setAdapter, optionalParams, persistedState);
249
+ await initStartChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, optionalParams, persistedState);
193
250
  return true;
194
251
  } else {
195
252
  return false;
196
253
  }
197
254
  };
198
255
 
199
- const setCustomContextParams = (props, state) => {
200
- var _props$chatConfig, _state$domainStates;
201
-
202
- // Add custom context if any only for unauthenticated chat
203
- if (!((_props$chatConfig = props.chatConfig) !== null && _props$chatConfig !== void 0 && _props$chatConfig.LiveChatConfigAuthSettings) && (_state$domainStates = state.domainStates) !== null && _state$domainStates !== void 0 && _state$domainStates.customContext) {
256
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
257
+ const setCustomContextParams = chatSDK => {
258
+ var _chatSDK$omnichannelC3, _chatSDK$omnichannelC4, _persistedState$domai8;
259
+ // Add custom context only for unauthenticated chat
260
+ const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.widgetId, widgetInstanceId ?? "");
261
+ if (!isUndefinedOrEmpty(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai8 = persistedState.domainStates) === null || _persistedState$domai8 === void 0 ? void 0 : _persistedState$domai8.customContext)) {
262
+ var _persistedState$domai9, _persistedState$domai10;
263
+ if (persistedState !== null && persistedState !== void 0 && (_persistedState$domai9 = persistedState.domainStates.liveChatConfig) !== null && _persistedState$domai9 !== void 0 && _persistedState$domai9.LiveChatConfigAuthSettings) {
264
+ const errorMessage = "Use of custom context with authenticated chat is deprecated. The chat would not go through.";
265
+ TelemetryHelper.logSDKEvent(LogLevel.WARN, {
266
+ Event: TelemetryEvent.StartChatMethodException,
267
+ ExceptionDetails: {
268
+ exception: errorMessage
269
+ }
270
+ });
271
+ throw new Error(errorMessage);
272
+ }
204
273
  optionalParams = Object.assign({}, optionalParams, {
205
- customContext: state.domainStates.customContext
274
+ customContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai10 = persistedState.domainStates) === null || _persistedState$domai10 === void 0 ? void 0 : _persistedState$domai10.customContext
206
275
  });
207
276
  }
208
277
  };
209
278
 
210
- export { prepareStartChat, initStartChat };
279
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
280
+ const handleAuthenticationIfEnabled = async (chatSDK, props) => {
281
+ //For auth chat
282
+ if (props.getAuthToken) {
283
+ const authClientFunction = getAuthClientFunction(props.chatConfig);
284
+ if (authClientFunction) {
285
+ // set auth token to chat sdk before start chat
286
+ const authSuccess = await handleAuthentication(chatSDK, props.chatConfig, props.getAuthToken);
287
+ if (!authSuccess) {
288
+ return false;
289
+ }
290
+ return true;
291
+ }
292
+ }
293
+ return true;
294
+ };
295
+
296
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
297
+ const checkIfConversationStillValid = async (chatSDK, props, requestId, dispatch) => {
298
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
299
+ let conversationDetails = undefined;
300
+
301
+ // Show Loading screen during auth check and start chat calls
302
+ dispatch({
303
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
304
+ payload: ConversationState.Loading
305
+ });
306
+ const authSucceed = await handleAuthenticationIfEnabled(chatSDK, props);
307
+ if (!authSucceed) {
308
+ return false;
309
+ }
310
+
311
+ //Preserve old requestId
312
+ const oldRequestId = chatSDK.requestId;
313
+ try {
314
+ chatSDK.requestId = requestId;
315
+ conversationDetails = await chatSDK.getConversationDetails();
316
+ if (Object.keys(conversationDetails).length === 0) {
317
+ chatSDK.requestId = oldRequestId;
318
+ return false;
319
+ }
320
+ if (conversationDetails.state === LiveWorkItemState.Closed || conversationDetails.state === LiveWorkItemState.WrapUp) {
321
+ chatSDK.requestId = oldRequestId;
322
+ return false;
323
+ }
324
+ return true;
325
+ } catch (erorr) {
326
+ TelemetryHelper.logActionEvent(LogLevel.ERROR, {
327
+ Event: TelemetryEvent.GetConversationDetailsException,
328
+ ExceptionDetails: {
329
+ exception: `Conversation is not valid: ${erorr}`
330
+ }
331
+ });
332
+ chatSDK.requestId = oldRequestId;
333
+ return false;
334
+ }
335
+ };
336
+ export { prepareStartChat, initStartChat, setPreChatAndInitiateChat, checkIfConversationStillValid };
@@ -1,7 +1,8 @@
1
1
  import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
2
2
  import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
3
- import { TelemetryManager } from "../../../common/telemetry/TelemetryManager"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
3
+ import { TelemetryManager } from "../../../common/telemetry/TelemetryManager";
4
4
 
5
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
5
6
  export const updateSessionDataForTelemetry = async (chatSDK, dispatch) => {
6
7
  if (chatSDK) {
7
8
  // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -13,8 +14,9 @@ export const updateSessionDataForTelemetry = async (chatSDK, dispatch) => {
13
14
  });
14
15
  await updateConversationDataForTelemetry(chatSDK, dispatch);
15
16
  }
16
- }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
17
+ };
17
18
 
19
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
18
20
  const updateConversationDataForTelemetry = async (chatSDK, dispatch) => {
19
21
  if (chatSDK) {
20
22
  // eslint-disable-next-line @typescript-eslint/no-explicit-any