@microsoft/omnichannel-chat-widget 0.1.0-main.cf54410 → 0.1.0-main.d5846c0

package/lib/cjs/components/ooohpanestateful/OOOHPaneStateful.js

@@ -5,10 +5,14 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.default = exports.OutOfOfficeHoursPaneStateful = void 0;
 
+var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
+
 var _react = _interopRequireWildcard(require("react"));
 
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 
+var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
+
 var _defaultgeneralOOOHPaneStyleProps = require("./common/defaultStyleProps/defaultgeneralOOOHPaneStyleProps");
 
 var _utils = require("../../common/utils");
@@ -41,6 +45,10 @@ const OutOfOfficeHoursPaneStateful = props => {
     if (firstElement && firstElement[0]) {
       firstElement[0].focus();
     }
+
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.OutOfOfficePaneLoaded
+    });
   }, []);
   return /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.OutOfOfficeHoursPane, {
     componentOverrides: props.componentOverrides,

package/lib/cjs/components/postchatloadingpanestateful/PostChatLoadingPaneStateful.js

@@ -15,6 +15,10 @@ var _utils = require("../../common/utils");
 
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
 
+var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
+
+var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
+
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
@@ -46,6 +50,10 @@ const PostChatLoadingPaneStateful = props => {
     if (firstElement && firstElement[0]) {
       firstElement[0].focus();
     }
+
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.PostChatSurveyLoadingPaneLoaded
+    });
   }, []);
   return /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.LoadingPane, {
     componentOverrides: props.componentOverrides,

package/lib/cjs/components/prechatsurveypanestateful/PreChatSurveyPaneStateful.js

@@ -5,6 +5,8 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.default = exports.PreChatSurveyPaneStateful = void 0;
 
+var _Constants = require("../../common/Constants");
+
 var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
 
 var _react = _interopRequireWildcard(require("react"));
@@ -13,12 +15,12 @@ var _utils = require("../../common/utils");
 
 var _ConversationState = require("../../contexts/common/ConversationState");
 
+var _DataStoreManager = require("../../common/contextDataStore/DataStoreManager");
+
 var _LiveChatWidgetActionType = require("../../contexts/common/LiveChatWidgetActionType");
 
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 
-var _Constants = require("../../common/Constants");
-
 var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
 
 var _defaultGeneralPreChatSurveyPaneStyleProps = require("./common/defaultStyles/defaultGeneralPreChatSurveyPaneStyleProps");
@@ -27,8 +29,6 @@ var _defaultPreChatSurveyLocalizedTexts = require("./common/defaultProps/default
 
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
 
-var _DataStoreManager = require("../../common/contextDataStore/DataStoreManager");
-
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
@@ -65,7 +65,7 @@ const PreChatSurveyPaneStateful = props => {
     try {
       return (0, _utils.parseAdaptiveCardPayload)(payload, requiredFieldMissingMessage);
     } catch (ex) {
-      _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.ERROR, {
+      _TelemetryHelper.TelemetryHelper.logConfigDataEvent(_TelemetryConstants.LogLevel.ERROR, {
         Event: _TelemetryConstants.TelemetryEvent.ParseAdaptiveCardFailed,
         Description: "Adaptive Card JSON Parse Failed.",
         ExceptionDetails: {
@@ -93,9 +93,10 @@ const PreChatSurveyPaneStateful = props => {
       });
 
       try {
-        var _DataStoreManager$cli, _persistedState$domai;
+        var _state$domainStates, _state$domainStates$t, _state$domainStates$t2, _DataStoreManager$cli, _persistedState$domai;
 
-        const widgetStateFromCache = (_DataStoreManager$cli = _DataStoreManager.DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.getData(_Constants.Constants.widgetStateDataKey, "localStorage");
+        const widgetStateCacheId = (0, _utils.getWidgetCacheId)(((_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : (_state$domainStates$t = _state$domainStates.telemetryInternalData) === null || _state$domainStates$t === void 0 ? void 0 : _state$domainStates$t.orgId) ?? "", ((_state$domainStates$t2 = state.domainStates.telemetryInternalData) === null || _state$domainStates$t2 === void 0 ? void 0 : _state$domainStates$t2.widgetId) ?? "");
+        const widgetStateFromCache = (_DataStoreManager$cli = _DataStoreManager.DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.getData(widgetStateCacheId, "localStorage");
         const persistedState = widgetStateFromCache ? JSON.parse(widgetStateFromCache) : undefined;
         let optionalParams = {};
 
@@ -109,9 +110,7 @@ const PreChatSurveyPaneStateful = props => {
         } else {
           const prechatResponseValues = (0, _utils.extractPreChatSurveyResponseValues)(state.domainStates.preChatSurveyResponse, values);
           optionalParams = {
-            initContext: {
-              preChatResponse: prechatResponseValues
-            }
+            preChatResponse: prechatResponseValues
           };
           setPreChatResponseEmail(values);
           await initStartChat(optionalParams);

package/lib/cjs/components/proactivechatpanestateful/ProactiveChatPaneStateful.js

@@ -46,12 +46,20 @@ const ProactiveChatPaneStateful = props => {
   const handleProactiveChatInviteTimeout = () => {
     if (!timeoutRemoved) {
       setTimeoutRemoved(true);
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PROACTIVE_CHAT_PARAMS,
+        payload: {
+          proactiveChatBodyTitle: "",
+          proactiveChatEnablePrechat: false,
+          proactiveChatInNewWindow: false
+        }
+      });
       dispatch({
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: _ConversationState.ConversationState.Closed
       });
 
-      _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.ProactiveChatRejected,
         ElapsedTimeInMilliseconds: _TelemetryManager.TelemetryTimers.LcwLoadToChatButtonTimer.milliSecondsElapsed,
         Description: "Proactive chat invitation timed out."
@@ -75,14 +83,14 @@ const ProactiveChatPaneStateful = props => {
       if (state.appStates.proactiveChatStates.proactiveChatInNewWindow) {
         // TODO: BroadcastService: replace with the sdk broadcast service, when in place
         const startPopoutChatEvent = {
-          eventName: "StartPopoutChat"
+          eventName: _TelemetryConstants.BroadcastEvent.ProactiveChatStartPopoutChat
         };
 
         _omnichannelChatComponents.BroadcastService.postMessage(startPopoutChatEvent);
 
         dispatch({
-          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SKIP_CHAT_BUTTON_RENDERING,
-          payload: true
+          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+          payload: _ConversationState.ConversationState.Closed
         });
       } else if (((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.OutOfOperatingHours) === "True") {
         dispatch({
@@ -94,6 +102,12 @@ const ProactiveChatPaneStateful = props => {
           payload: _ConversationState.ConversationState.OutOfOffice
         });
       } else {
+        const proactiveChatStarted = {
+          eventName: _TelemetryConstants.BroadcastEvent.ProactiveChatStartChat
+        };
+
+        _omnichannelChatComponents.BroadcastService.postMessage(proactiveChatStarted);
+
         await startChat();
       }
     },
@@ -105,6 +119,14 @@ const ProactiveChatPaneStateful = props => {
         Description: "Proactive chat closed."
       });
 
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PROACTIVE_CHAT_PARAMS,
+        payload: {
+          proactiveChatBodyTitle: "",
+          proactiveChatEnablePrechat: false,
+          proactiveChatInNewWindow: false
+        }
+      });
       dispatch({
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: _ConversationState.ConversationState.Closed

package/lib/cjs/components/webchatcontainerstateful/common/mockchatsdk.js

@@ -24,6 +24,10 @@ class MockChatSDK {
     return null;
   }
 
+  getChatToken() {
+    return null;
+  }
+
   createChatAdapter() {
     return new _mockadapter.default();
   } // eslint-disable-next-line @typescript-eslint/no-unused-vars

package/lib/cjs/components/webchatcontainerstateful/common/utils/FileAttachmentIconManager.js

@@ -5,85 +5,63 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.isInlineMediaSupported = exports.getFileAttachmentIconData = void 0;
 
-var _BrowserVendor = require("../../webchatcontroller/enums/BrowserVendor");
+var _Icons = require("../../../../assets/Icons");
 
 var _BrowserInfo = require("./BrowserInfo");
 
-var _archiveIcon = _interopRequireDefault(require("../../../../assets/icons/archiveIcon.svg"));
-
-var _audioIcon = _interopRequireDefault(require("../../../../assets/icons/audioIcon.svg"));
-
-var _blankIcon = _interopRequireDefault(require("../../../../assets/icons/blankIcon.svg"));
-
-var _videoIcon = _interopRequireDefault(require("../../../../assets/icons/videoIcon.svg"));
-
-var _imageIcon = _interopRequireDefault(require("../../../../assets/icons/imageIcon.svg"));
-
-var _wordIcon = _interopRequireDefault(require("../../../../assets/icons/wordIcon.svg"));
-
-var _oneNoteIcon = _interopRequireDefault(require("../../../../assets/icons/oneNoteIcon.svg"));
-
-var _powerpointIcon = _interopRequireDefault(require("../../../../assets/icons/powerpointIcon.svg"));
-
-var _visioIcon = _interopRequireDefault(require("../../../../assets/icons/visioIcon.svg"));
-
-var _pdfIcon = _interopRequireDefault(require("../../../../assets/icons/pdfIcon.svg"));
-
-var _excelIcon = _interopRequireDefault(require("../../../../assets/icons/excelIcon.svg"));
+var _BrowserVendor = require("../../webchatcontroller/enums/BrowserVendor");
 
 var _Constants = require("../../../../common/Constants");
 
-function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
-
 const FileAttachmentIconMap = {
-  "aac": _audioIcon.default,
-  "aiff": _audioIcon.default,
-  "alac": _audioIcon.default,
-  "avchd": _videoIcon.default,
-  "avi": _videoIcon.default,
-  "bmp": _imageIcon.default,
-  "doc": _wordIcon.default,
-  "docx": _wordIcon.default,
-  "flac": _audioIcon.default,
-  "flv": _videoIcon.default,
-  "gif": _imageIcon.default,
-  "jiff": _imageIcon.default,
-  "jpeg": _imageIcon.default,
-  "jpg": _imageIcon.default,
-  "mpe": _videoIcon.default,
-  "mpeg": _videoIcon.default,
-  "mpg": _videoIcon.default,
-  "mpv": _videoIcon.default,
-  "mp2": _audioIcon.default,
-  "mp3": _audioIcon.default,
-  "mp4": _videoIcon.default,
-  "m4p": _videoIcon.default,
-  "m4v": _videoIcon.default,
-  "mov": _videoIcon.default,
-  "one": _oneNoteIcon.default,
-  "pcm": _audioIcon.default,
-  "pdf": _pdfIcon.default,
-  "png": _imageIcon.default,
-  "ppt": _powerpointIcon.default,
-  "pptx": _powerpointIcon.default,
-  "qt": _videoIcon.default,
-  "rar": _archiveIcon.default,
-  "swf": _videoIcon.default,
-  "tar": _archiveIcon.default,
-  "tar.gz": _archiveIcon.default,
-  "tgz": _archiveIcon.default,
-  "txt": _blankIcon.default,
-  "vsd": _visioIcon.default,
-  "vsdx": _visioIcon.default,
-  "wav": _audioIcon.default,
-  "webm": _videoIcon.default,
-  "wma": _audioIcon.default,
-  "wmv": _videoIcon.default,
-  "xls": _excelIcon.default,
-  "xlsx": _excelIcon.default,
-  "zip": _archiveIcon.default,
-  "zipx": _archiveIcon.default,
-  "7z": _archiveIcon.default
+  "aac": _Icons.AudioIcon,
+  "aiff": _Icons.AudioIcon,
+  "alac": _Icons.AudioIcon,
+  "avchd": _Icons.VideoIcon,
+  "avi": _Icons.VideoIcon,
+  "bmp": _Icons.ImageIcon,
+  "doc": _Icons.WordIcon,
+  "docx": _Icons.WordIcon,
+  "flac": _Icons.AudioIcon,
+  "flv": _Icons.VideoIcon,
+  "gif": _Icons.ImageIcon,
+  "jiff": _Icons.ImageIcon,
+  "jpeg": _Icons.ImageIcon,
+  "jpg": _Icons.ImageIcon,
+  "mpe": _Icons.VideoIcon,
+  "mpeg": _Icons.VideoIcon,
+  "mpg": _Icons.VideoIcon,
+  "mpv": _Icons.VideoIcon,
+  "mp2": _Icons.AudioIcon,
+  "mp3": _Icons.AudioIcon,
+  "mp4": _Icons.VideoIcon,
+  "m4p": _Icons.VideoIcon,
+  "m4v": _Icons.VideoIcon,
+  "mov": _Icons.VideoIcon,
+  "one": _Icons.OneNoteIcon,
+  "pcm": _Icons.AudioIcon,
+  "pdf": _Icons.PDFIcon,
+  "png": _Icons.ImageIcon,
+  "ppt": _Icons.PowerpointIcon,
+  "pptx": _Icons.PowerpointIcon,
+  "qt": _Icons.VideoIcon,
+  "rar": _Icons.ArchiveIcon,
+  "swf": _Icons.VideoIcon,
+  "tar": _Icons.ArchiveIcon,
+  "tar.gz": _Icons.ArchiveIcon,
+  "tgz": _Icons.ArchiveIcon,
+  "txt": _Icons.BlankIcon,
+  "vsd": _Icons.VisioIcon,
+  "vsdx": _Icons.VisioIcon,
+  "wav": _Icons.AudioIcon,
+  "webm": _Icons.VideoIcon,
+  "wma": _Icons.AudioIcon,
+  "wmv": _Icons.VideoIcon,
+  "xls": _Icons.ExcelIcon,
+  "xlsx": _Icons.ExcelIcon,
+  "zip": _Icons.ArchiveIcon,
+  "zipx": _Icons.ArchiveIcon,
+  "7z": _Icons.ArchiveIcon
 };
 /**
  * Get file attachment icon image depending on extension.
@@ -94,7 +72,7 @@ const FileAttachmentIconMap = {
 const getFileAttachmentIconData = extension => {
   const key = extension.startsWith(".") ? extension.slice(1) : extension || "";
 
-  const icon = FileAttachmentIconMap[key.toLowerCase()] || _blankIcon.default;
+  const icon = FileAttachmentIconMap[key.toLowerCase()] || _Icons.BlankIcon;
 
   return icon;
 }; // Check if browser supports inline media playing for current media format

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.js

@@ -5,7 +5,7 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.createActivityMiddleware = void 0;
 
-var _react = _interopRequireDefault(require("react"));
+var _TelemetryConstants = require("../../../../../common/telemetry/TelemetryConstants");
 
 var _Constants = require("../../../../../common/Constants");
 
@@ -15,16 +15,16 @@ var _DirectLineSenderRole = require("../../enums/DirectLineSenderRole");
 
 var _MessageType = require("../../enums/MessageType");
 
+var _react = _interopRequireDefault(require("react"));
+
+var _TelemetryHelper = require("../../../../../common/telemetry/TelemetryHelper");
+
 var _defaultSystemMessageStyles = require("./defaultStyles/defaultSystemMessageStyles");
 
 var _defaultUserMessageStyles = require("./defaultStyles/defaultUserMessageStyles");
 
 var _utils = require("../../../../../common/utils");
 
-var _TelemetryHelper = require("../../../../../common/telemetry/TelemetryHelper");
-
-var _TelemetryConstants = require("../../../../../common/telemetry/TelemetryConstants");
-
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 /******
@@ -34,49 +34,9 @@ function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { de
  * 1. Renders system messages differently, according to Microsoft LiveChatWidget styles
  * 2. Changes the font size of user messages
  * 3. Decodes certain html characters that came through from chat services
- * 4. Triggers end conversation sequence when the chat thread is deleted
  ******/
 const loggedSystemMessages = new Array(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-const handleThreadUpdate = channelData => {
-  var _channelData$properti, _channelData$properti2;
-
-  _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-    Event: _TelemetryConstants.TelemetryEvent.IC3ThreadUpdateEventReceived,
-    Description: "IC3 ThreadUpdateEvent Received"
-  });
-
-  const postConversationEndedAction = () => {
-    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-      Event: _TelemetryConstants.TelemetryEvent.ConversationEndedThreadEventReceived,
-      Description: "Conversation is ended by agent side or by timeout."
-    });
-  }; // If the Thread is deleted, then display post conversation survey if enabled.
-
-
-  const isThreadDeleted = (channelData === null || channelData === void 0 ? void 0 : (_channelData$properti = channelData.properties) === null || _channelData$properti === void 0 ? void 0 : (_channelData$properti2 = _channelData$properti.isdeleted) === null || _channelData$properti2 === void 0 ? void 0 : _channelData$properti2.toLowerCase()) === _Constants.Constants.true;
-
-  if (isThreadDeleted) {
-    postConversationEndedAction();
-    return;
-  } //check if customer is still in the thread
-
-
-  if (channelData.members && channelData.members.length > 0) {
-    for (let i = 0; i < channelData.members.length; i++) {
-      const id = channelData.members[i].id;
-      const tag = channelData.members[i].tag; // In case of ACS customer is not removed from thread and has "left" tag
-
-      if (id.startsWith(_Constants.Constants.visitorIdPrefix) && tag !== _Constants.Constants.left) {
-        return;
-      }
-    }
-  }
-
-  postConversationEndedAction();
-}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-
 const handleSystemMessage = (next, args, card, systemMessageStyleProps) => {
   var _card$activity, _card$activity$channe, _card$activity$channe2, _card$activity2, _card$activity2$chann, _card$activity3, _card$activity3$chann, _card$activity3$chann2, _card$activity4, _card$activity4$chann, _card$activity5, _card$activity5$chann, _card$nextVisibleActi, _card$nextVisibleActi2, _card$activity6, _card$activity6$chann, _card$activity7, _card$nextVisibleActi3, _card$activity8;
 
@@ -129,7 +89,10 @@ const createActivityMiddleware = (systemMessageStyleProps, userMessageStyleProps
       var _card$activity$channe3;
 
       if (((_card$activity$channe3 = card.activity.channelData) === null || _card$activity$channe3 === void 0 ? void 0 : _card$activity$channe3.type) === _MessageType.MessageTypes.Thread) {
-        handleThreadUpdate(card.activity.channelData);
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.IC3ThreadUpdateEventReceived,
+          Description: "IC3 ThreadUpdateEvent Received"
+        });
       }
 
       return () => false;

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware.js

@@ -11,6 +11,8 @@ var _react = _interopRequireDefault(require("react"));
 
 var _FileAttachmentIconManager = require("../../../common/utils/FileAttachmentIconManager");
 
+var _TelemetryConstants = require("../../../../../common/telemetry/TelemetryConstants");
+
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 
 var _WebChatActionType = require("../../enums/WebChatActionType");
@@ -211,7 +213,7 @@ const createAttachmentMiddleware = enableInlinePlaying => {
         const errorData = "Unable to parse the adaptive card format";
 
         _omnichannelChatComponents.BroadcastService.postMessage({
-          eventName: "InvalidAdaptiveCardFormat",
+          eventName: _TelemetryConstants.BroadcastEvent.InvalidAdaptiveCardFormat,
           payload: {
             Message: errorData,
             ExceptionDetails: e

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware.js

@@ -28,22 +28,22 @@ const createConversationEndMiddleware = conversationEndCallback => _ref => {
     var _action$payload;
 
     if ((action === null || action === void 0 ? void 0 : action.type) == _WebChatActionType.WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY && (_action$payload = action.payload) !== null && _action$payload !== void 0 && _action$payload.activity) {
-      var _activity$from, _activity$from2, _activity$channelData5, _activity$channelData6;
+      var _activity$from, _activity$from2, _activity$channelData7, _activity$channelData8;
 
       const activity = action.payload.activity;
 
       if (((_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) === _DirectLineSenderRole.DirectLineSenderRole.Bot && activity.channelId === "ACS_CHANNEL") {
-        var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4;
+        var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4, _activity$channelData5, _activity$channelData6;
 
         // ACS
-        if ((_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(_Constants.Constants.systemMessageTag) && (_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && (_activity$channelData4 = _activity$channelData3.tags) !== null && _activity$channelData4 !== void 0 && _activity$channelData4.includes(_Constants.Constants.agentEndConversationMessageTag)) {
+        if ((_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(_Constants.Constants.systemMessageTag) && ((_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && (_activity$channelData4 = _activity$channelData3.tags) !== null && _activity$channelData4 !== void 0 && _activity$channelData4.includes(_Constants.Constants.agentEndConversationMessageTag) || (_activity$channelData5 = activity.channelData) !== null && _activity$channelData5 !== void 0 && (_activity$channelData6 = _activity$channelData5.tags) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.includes(_Constants.Constants.supervisorForceCloseMessageTag))) {
           conversationEndCallback();
         }
-      } else if (((_activity$from2 = activity.from) === null || _activity$from2 === void 0 ? void 0 : _activity$from2.role) === _DirectLineSenderRole.DirectLineSenderRole.Channel && ((_activity$channelData5 = activity.channelData) === null || _activity$channelData5 === void 0 ? void 0 : _activity$channelData5.type) === _MessageType.MessageTypes.Thread && (_activity$channelData6 = activity.channelData) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.properties) {
-        var _activity$channelData7, _activity$channelData8, _activity$channelData9, _activity$channelData10;
+      } else if (((_activity$from2 = activity.from) === null || _activity$from2 === void 0 ? void 0 : _activity$from2.role) === _DirectLineSenderRole.DirectLineSenderRole.Channel && ((_activity$channelData7 = activity.channelData) === null || _activity$channelData7 === void 0 ? void 0 : _activity$channelData7.type) === _MessageType.MessageTypes.Thread && (_activity$channelData8 = activity.channelData) !== null && _activity$channelData8 !== void 0 && _activity$channelData8.properties) {
+        var _activity$channelData9, _activity$channelData10, _activity$channelData11, _activity$channelData12;
 
         // IC3
-        if (((_activity$channelData7 = activity.channelData) === null || _activity$channelData7 === void 0 ? void 0 : (_activity$channelData8 = _activity$channelData7.properties) === null || _activity$channelData8 === void 0 ? void 0 : _activity$channelData8.isdeleted) === _Constants.Constants.truePascal || !((_activity$channelData9 = activity.channelData) !== null && _activity$channelData9 !== void 0 && (_activity$channelData10 = _activity$channelData9.properties) !== null && _activity$channelData10 !== void 0 && _activity$channelData10.containsExternalEntitiesListeningAll)) {
+        if (((_activity$channelData9 = activity.channelData) === null || _activity$channelData9 === void 0 ? void 0 : (_activity$channelData10 = _activity$channelData9.properties) === null || _activity$channelData10 === void 0 ? void 0 : _activity$channelData10.isdeleted) === _Constants.Constants.truePascal || !((_activity$channelData11 = activity.channelData) !== null && _activity$channelData11 !== void 0 && (_activity$channelData12 = _activity$channelData11.properties) !== null && _activity$channelData12 !== void 0 && _activity$channelData12.containsExternalEntitiesListeningAll)) {
           conversationEndCallback();
         }
       }

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.js

@@ -0,0 +1,45 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.createWebChatTelemetry = createWebChatTelemetry;
+
+var _TelemetryConstants = require("../../../../common/telemetry/TelemetryConstants");
+
+var _TelemetryHelper = require("../../../../common/telemetry/TelemetryHelper");
+
+function createWebChatTelemetry() {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const handleTelemetry = event => {
+    const {
+      level
+    } = event;
+    const loglevel = level ? level.toUpperCase() : "";
+
+    switch (loglevel) {
+      case _TelemetryConstants.LogLevel.DEBUG:
+        _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.DEBUG, event);
+
+        break;
+
+      case _TelemetryConstants.LogLevel.WARN:
+        _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.WARN, event);
+
+        break;
+
+      case _TelemetryConstants.LogLevel.ERROR:
+        _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.ERROR, event);
+
+        break;
+
+      case _TelemetryConstants.LogLevel.INFO:
+      default:
+        _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.INFO, event);
+
+        break;
+    }
+  };
+
+  return handleTelemetry;
+}

package/lib/cjs/contexts/common/ConversationState.js

@@ -14,6 +14,7 @@ exports.ConversationState = ConversationState;
   ConversationState[ConversationState["OutOfOffice"] = 3] = "OutOfOffice";
   ConversationState[ConversationState["ProactiveChat"] = 4] = "ProactiveChat";
   ConversationState[ConversationState["Active"] = 5] = "Active";
-  ConversationState[ConversationState["Postchat"] = 6] = "Postchat";
-  ConversationState[ConversationState["Closed"] = 7] = "Closed";
+  ConversationState[ConversationState["InActive"] = 6] = "InActive";
+  ConversationState[ConversationState["Postchat"] = 7] = "Postchat";
+  ConversationState[ConversationState["Closed"] = 8] = "Closed";
 })(ConversationState || (exports.ConversationState = ConversationState = {}));

package/lib/cjs/contexts/common/LiveChatWidgetActionType.js

@@ -17,13 +17,13 @@ exports.LiveChatWidgetActionType = LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PREVIOUS_FOCUSED_ELEMENT"] = 6] = "SET_PREVIOUS_FOCUSED_ELEMENT";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_OUTSIDE_OPERATING_HOURS"] = 7] = "SET_OUTSIDE_OPERATING_HOURS";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRE_CHAT_SURVEY_RESPONSE"] = 8] = "SET_PRE_CHAT_SURVEY_RESPONSE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_CONFIRMATION"] = 9] = "SET_SHOW_CONFIRMATION";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_EMAIL_TRANSCRIPT_PANE"] = 10] = "SET_SHOW_EMAIL_TRANSCRIPT_PANE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRECHAT_RESPONSE_EMAIL"] = 11] = "SET_PRECHAT_RESPONSE_EMAIL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 12] = "SET_AUDIO_NOTIFICATION";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 13] = "SET_E2VV_ENABLED";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 14] = "SET_POST_CHAT_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOULD_SHOW_POST_CHAT"] = 15] = "SET_SHOULD_SHOW_POST_CHAT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CUSTOM_CONTEXT"] = 9] = "SET_CUSTOM_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_CONFIRMATION"] = 10] = "SET_SHOW_CONFIRMATION";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_EMAIL_TRANSCRIPT_PANE"] = 11] = "SET_SHOW_EMAIL_TRANSCRIPT_PANE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRECHAT_RESPONSE_EMAIL"] = 12] = "SET_PRECHAT_RESPONSE_EMAIL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 13] = "SET_AUDIO_NOTIFICATION";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 14] = "SET_E2VV_ENABLED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 15] = "SET_POST_CHAT_CONTEXT";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SHOW_CALLING_CONTAINER"] = 16] = "SHOW_CALLING_CONTAINER";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INCOMING_CALL"] = 17] = "SET_INCOMING_CALL";
   LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_VIDEO_CALL"] = 18] = "DISABLE_VIDEO_CALL";

package/lib/cjs/contexts/common/LiveChatWidgetContextInitialState.js

@@ -12,6 +12,10 @@ var _defaultMiddlewareLocalizedTexts = require("../../components/webchatcontaine
 const getLiveChatWidgetContextInitialState = props => {
   var _props$webChatContain;
 
+  if (props !== null && props !== void 0 && props.liveChatContextFromCache) {
+    return props === null || props === void 0 ? void 0 : props.liveChatContextFromCache;
+  }
+
   const LiveChatWidgetContextInitialState = {
     domainStates: {
       liveChatConfig: props.chatConfig,
@@ -23,7 +27,8 @@ const getLiveChatWidgetContextInitialState = props => {
       postChatContext: undefined,
       telemetryInternalData: {},
       globalDir: "ltr",
-      liveChatContext: undefined
+      liveChatContext: undefined,
+      customContext: undefined
     },
     appStates: {
       conversationState: _ConversationState.ConversationState.Closed,
@@ -56,7 +61,7 @@ const getLiveChatWidgetContextInitialState = props => {
       focusChatButton: false
     }
   };
-  return props.liveChatContextFromCache ?? LiveChatWidgetContextInitialState;
+  return LiveChatWidgetContextInitialState;
 };
 
 exports.getLiveChatWidgetContextInitialState = getLiveChatWidgetContextInitialState;

package/lib/cjs/contexts/createReducer.js

@@ -7,8 +7,6 @@ exports.createReducer = void 0;
 
 var _LiveChatWidgetActionType = require("./common/LiveChatWidgetActionType");
 
-var _TelemetryManager = require("../common/telemetry/TelemetryManager");
-
 /* eslint-disable indent */
 const createReducer = () => {
   const reducer = (state, action) => {
@@ -71,6 +69,14 @@ const createReducer = () => {
           }
         };
 
+      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CUSTOM_CONTEXT:
+        return { ...state,
+          domainStates: { ...state.domainStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            customContext: action.payload
+          }
+        };
+
       case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PREVIOUS_FOCUSED_ELEMENT:
         return { ...state,
           appStates: { ...state.appStates,
@@ -93,13 +99,6 @@ const createReducer = () => {
           }
         };
 
-      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SHOULD_SHOW_POST_CHAT:
-        return { ...state,
-          appStates: { ...state.appStates,
-            shouldShowPostChat: action.payload
-          }
-        };
-
       case _LiveChatWidgetActionType.LiveChatWidgetActionType.SHOW_CALLING_CONTAINER:
         return { ...state,
           uiStates: { ...state.uiStates,
@@ -197,7 +196,6 @@ const createReducer = () => {
         };
 
       case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_TELEMETRY_DATA:
-        _TelemetryManager.TelemetryManager.InternalTelemetryData = action.payload;
         return { ...state,
           domainStates: { ...state.domainStates,
             telemetryInternalData: action.payload