@microsoft/omnichannel-chat-widget 0.1.0-main.861673e → 0.1.0-main.875499b

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.js

@@ -5,7 +5,7 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.createActivityMiddleware = void 0;
 
-var _react = _interopRequireDefault(require("react"));
+var _TelemetryConstants = require("../../../../../common/telemetry/TelemetryConstants");
 
 var _Constants = require("../../../../../common/Constants");
 
@@ -15,16 +15,16 @@ var _DirectLineSenderRole = require("../../enums/DirectLineSenderRole");
 
 var _MessageType = require("../../enums/MessageType");
 
+var _react = _interopRequireDefault(require("react"));
+
+var _TelemetryHelper = require("../../../../../common/telemetry/TelemetryHelper");
+
 var _defaultSystemMessageStyles = require("./defaultStyles/defaultSystemMessageStyles");
 
 var _defaultUserMessageStyles = require("./defaultStyles/defaultUserMessageStyles");
 
 var _utils = require("../../../../../common/utils");
 
-var _TelemetryHelper = require("../../../../../common/telemetry/TelemetryHelper");
-
-var _TelemetryConstants = require("../../../../../common/telemetry/TelemetryConstants");
-
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 /******
@@ -34,49 +34,9 @@ function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { de
  * 1. Renders system messages differently, according to Microsoft LiveChatWidget styles
  * 2. Changes the font size of user messages
  * 3. Decodes certain html characters that came through from chat services
- * 4. Triggers end conversation sequence when the chat thread is deleted
  ******/
 const loggedSystemMessages = new Array(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-const handleThreadUpdate = channelData => {
-  var _channelData$properti, _channelData$properti2;
-
-  _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-    Event: _TelemetryConstants.TelemetryEvent.IC3ThreadUpdateEventReceived,
-    Description: "IC3 ThreadUpdateEvent Received"
-  });
-
-  const postConversationEndedAction = () => {
-    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-      Event: _TelemetryConstants.TelemetryEvent.ConversationEndedThreadEventReceived,
-      Description: "Conversation is ended by agent side or by timeout."
-    });
-  }; // If the Thread is deleted, then display post conversation survey if enabled.
-
-
-  const isThreadDeleted = (channelData === null || channelData === void 0 ? void 0 : (_channelData$properti = channelData.properties) === null || _channelData$properti === void 0 ? void 0 : (_channelData$properti2 = _channelData$properti.isdeleted) === null || _channelData$properti2 === void 0 ? void 0 : _channelData$properti2.toLowerCase()) === _Constants.Constants.true;
-
-  if (isThreadDeleted) {
-    postConversationEndedAction();
-    return;
-  } //check if customer is still in the thread
-
-
-  if (channelData.members && channelData.members.length > 0) {
-    for (let i = 0; i < channelData.members.length; i++) {
-      const id = channelData.members[i].id;
-      const tag = channelData.members[i].tag; // In case of ACS customer is not removed from thread and has "left" tag
-
-      if (id.startsWith(_Constants.Constants.visitorIdPrefix) && tag !== _Constants.Constants.left) {
-        return;
-      }
-    }
-  }
-
-  postConversationEndedAction();
-}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-
 const handleSystemMessage = (next, args, card, systemMessageStyleProps) => {
   var _card$activity, _card$activity$channe, _card$activity$channe2, _card$activity2, _card$activity2$chann, _card$activity3, _card$activity3$chann, _card$activity3$chann2, _card$activity4, _card$activity4$chann, _card$activity5, _card$activity5$chann, _card$nextVisibleActi, _card$nextVisibleActi2, _card$activity6, _card$activity6$chann, _card$activity7, _card$nextVisibleActi3, _card$activity8;
 
@@ -115,6 +75,16 @@ const handleSystemMessage = (next, args, card, systemMessageStyleProps) => {
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
+const isTagIncluded = (card, tag) => {
+  return isDataTagsPresent(card) && card.activity.channelData.tags.includes(tag);
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+const isDataTagsPresent = card => {
+  return card && card.activity && card.activity.channelData && card.activity.channelData.tags && card.activity.channelData.tags.length > 0;
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
 const createActivityMiddleware = (systemMessageStyleProps, userMessageStyleProps) => () => next => function () {
   for (var _len = arguments.length, args = new Array(_len), _key = 0; _key < _len; _key++) {
     args[_key] = arguments[_key];
@@ -123,19 +93,26 @@ const createActivityMiddleware = (systemMessageStyleProps, userMessageStyleProps
   const [card] = args;
 
   if (card.activity) {
-    var _card$activity$from, _card$activity$channe4, _card$activity$channe5;
+    var _card$activity$from;
 
     if (((_card$activity$from = card.activity.from) === null || _card$activity$from === void 0 ? void 0 : _card$activity$from.role) === _DirectLineSenderRole.DirectLineSenderRole.Channel) {
       var _card$activity$channe3;
 
       if (((_card$activity$channe3 = card.activity.channelData) === null || _card$activity$channe3 === void 0 ? void 0 : _card$activity$channe3.type) === _MessageType.MessageTypes.Thread) {
-        handleThreadUpdate(card.activity.channelData);
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.IC3ThreadUpdateEventReceived,
+          Description: "IC3 ThreadUpdateEvent Received"
+        });
       }
 
       return () => false;
     }
 
-    if ((_card$activity$channe4 = card.activity.channelData) !== null && _card$activity$channe4 !== void 0 && (_card$activity$channe5 = _card$activity$channe4.tags) !== null && _card$activity$channe5 !== void 0 && _card$activity$channe5.includes(_Constants.Constants.systemMessageTag)) {
+    if (isTagIncluded(card, _Constants.Constants.hiddenTag)) {
+      return () => false;
+    }
+
+    if (isTagIncluded(card, _Constants.Constants.systemMessageTag)) {
       return handleSystemMessage(next, args, card, systemMessageStyleProps);
     } else if (card.activity.text && card.activity.type === _DirectLineActivityType.DirectLineActivityType.Message) {
       if (!card.activity.channelData.isHtmlEncoded && card.activity.channelId === _Constants.Constants.webchatChannelId) {

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware.js

@@ -76,7 +76,8 @@ const activityStatusMiddleware = () => next => args => {
       args: args,
       role: current_role,
       name: current_name
-    }));
+    })) // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    ;
   }
 };
 

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware.js

@@ -11,6 +11,8 @@ var _react = _interopRequireDefault(require("react"));
 
 var _FileAttachmentIconManager = require("../../../common/utils/FileAttachmentIconManager");
 
+var _TelemetryConstants = require("../../../../../common/telemetry/TelemetryConstants");
+
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 
 var _WebChatActionType = require("../../enums/WebChatActionType");
@@ -211,7 +213,7 @@ const createAttachmentMiddleware = enableInlinePlaying => {
         const errorData = "Unable to parse the adaptive card format";
 
         _omnichannelChatComponents.BroadcastService.postMessage({
-          eventName: "InvalidAdaptiveCardFormat",
+          eventName: _TelemetryConstants.BroadcastEvent.InvalidAdaptiveCardFormat,
           payload: {
             Message: errorData,
             ExceptionDetails: e

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.js

@@ -0,0 +1,52 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.createCardActionMiddleware = void 0;
+
+var _BotMagicCodeStore = require("../../BotMagicCodeStore");
+
+var CardActionType;
+
+(function (CardActionType) {
+  CardActionType["OpenUrl"] = "openUrl";
+  CardActionType["SignIn"] = "signin";
+})(CardActionType || (CardActionType = {}));
+
+const validCardActionTypes = [CardActionType.OpenUrl, CardActionType.SignIn];
+const botOauthUrlRegex = /[\S]+.botframework.com\/api\/oauth\/signin\?signin=([\S]+)/;
+
+const createCardActionMiddleware = botMagicCodeConfig => {
+  const cardActionMiddleware = () => next => function () {
+    for (var _len = arguments.length, args = new Array(_len), _key = 0; _key < _len; _key++) {
+      args[_key] = arguments[_key];
+    }
+
+    // eslint-disable-line @typescript-eslint/no-explicit-any
+    const [card] = args;
+
+    if (card.cardAction && validCardActionTypes.indexOf(card.cardAction.type) >= 0 && card.cardAction.value) {
+      // Override signin url only if fwdUrl is valid & feature is enabled
+      if ((botMagicCodeConfig === null || botMagicCodeConfig === void 0 ? void 0 : botMagicCodeConfig.disabled) === true && botMagicCodeConfig !== null && botMagicCodeConfig !== void 0 && botMagicCodeConfig.fwdUrl) {
+        const baseUrl = window.location.origin;
+        const result = botOauthUrlRegex.exec(card.cardAction.value);
+
+        if (result) {
+          _BotMagicCodeStore.BotMagicCodeStore.botOAuthSignInId = `${result[1]}`;
+        } // fwdUrl must be on the same domain as the chat widget
+
+
+        if (botMagicCodeConfig !== null && botMagicCodeConfig !== void 0 && botMagicCodeConfig.fwdUrl.startsWith(baseUrl)) {
+          card.cardAction.value += `&fwdUrl=${botMagicCodeConfig.fwdUrl}`;
+        }
+      }
+    }
+
+    return next(...args);
+  };
+
+  return cardActionMiddleware;
+};
+
+exports.createCardActionMiddleware = createCardActionMiddleware;

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.spec.js

@@ -0,0 +1,98 @@
+"use strict";
+
+require("@testing-library/jest-dom/extend-expect");
+
+var _cardActionMiddleware = require("./cardActionMiddleware");
+
+describe("cardActionMiddleware test", () => {
+  it("createCardActionMiddleware() with undefined botMagicCodeConfig should not change the sign in card url", () => {
+    const next = args => args; // eslint-disable-line @typescript-eslint/no-explicit-any
+
+
+    const signInUrl = "https://token.botframework.com/api/oauth/signin?signin=[signin]";
+    const args = {
+      cardAction: {
+        type: "signin",
+        value: signInUrl
+      }
+    };
+    const results = (0, _cardActionMiddleware.createCardActionMiddleware)(undefined)()(next)(args);
+    expect(signInUrl).toEqual(results.cardAction.value);
+  });
+  it("createCardActionMiddleware() with botMagicCode enabled should not change the sign in card url", () => {
+    const botMagicCodeConfig = {
+      disabled: false
+    };
+
+    const next = args => args; // eslint-disable-line @typescript-eslint/no-explicit-any
+
+
+    const signInUrl = "https://token.botframework.com/api/oauth/signin?signin=[signin]";
+    const args = {
+      cardAction: {
+        type: "signin",
+        value: signInUrl
+      }
+    };
+    const results = (0, _cardActionMiddleware.createCardActionMiddleware)(botMagicCodeConfig)()(next)(args);
+    expect(args.cardAction.value).toEqual(results.cardAction.value);
+  });
+  it("createCardActionMiddleware() with botMagicCode disabled & no fwdUrl should not change the sign in card url", () => {
+    const botMagicCodeConfig = {
+      disabled: true
+    };
+
+    const next = args => args; // eslint-disable-line @typescript-eslint/no-explicit-any
+
+
+    const signInUrl = "https://token.botframework.com/api/oauth/signin?signin=[signin]";
+    const args = {
+      cardAction: {
+        type: "signin",
+        value: signInUrl
+      }
+    };
+    const results = (0, _cardActionMiddleware.createCardActionMiddleware)(botMagicCodeConfig)()(next)(args);
+    expect(args.cardAction.value).toEqual(results.cardAction.value);
+  });
+  it("createCardActionMiddleware() with botMagicCode disabled & fwdUrl should append the fwdUrl in the sign in card url", () => {
+    const botMagicCodeConfig = {
+      disabled: true,
+      fwdUrl: "http://localhost/forwarder.html"
+    };
+
+    const next = args => args; // eslint-disable-line @typescript-eslint/no-explicit-any
+
+
+    const signInUrl = "https://token.botframework.com/api/oauth/signin?signin=[signin]";
+    const args = {
+      cardAction: {
+        type: "signin",
+        value: signInUrl
+      }
+    };
+    const results = (0, _cardActionMiddleware.createCardActionMiddleware)(botMagicCodeConfig)()(next)(args);
+    expect(signInUrl === results.cardAction.value).toBe(false);
+    expect(results.cardAction.value === `${signInUrl}&fwdUrl=${botMagicCodeConfig.fwdUrl}`).toBe(true);
+  });
+  it("createCardActionMiddleware() should not append fwdUrl if fwdUrl & sign in card url are not in the same domain", () => {
+    const botMagicCodeConfig = {
+      disabled: true,
+      fwdUrl: "https://localhost/forwarder.html"
+    };
+
+    const next = args => args; // eslint-disable-line @typescript-eslint/no-explicit-any
+
+
+    const signInUrl = "https://token.botframework.com/api/oauth/signin?signin=[signin]";
+    const args = {
+      cardAction: {
+        type: "signin",
+        value: signInUrl
+      }
+    };
+    const results = (0, _cardActionMiddleware.createCardActionMiddleware)(botMagicCodeConfig)()(next)(args);
+    expect(signInUrl === results.cardAction.value).toBe(true);
+    expect(results.cardAction.value === `${signInUrl}&fwdUrl=${botMagicCodeConfig.fwdUrl}`).toBe(false);
+  });
+});

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultReceivedMessageAnchorStyles.js

@@ -0,0 +1,10 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.defaultReceivedMessageAnchorStyles = void 0;
+const defaultReceivedMessageAnchorStyles = {
+  color: "white"
+};
+exports.defaultReceivedMessageAnchorStyles = defaultReceivedMessageAnchorStyles;

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultSystemMessageBoxStyles.js

@@ -0,0 +1,10 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.defaultSystemMessageBoxStyles = void 0;
+const defaultSystemMessageBoxStyles = {
+  maxWidth: "75%"
+};
+exports.defaultSystemMessageBoxStyles = defaultSystemMessageBoxStyles;

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultUserMessageBoxStyles.js

@@ -0,0 +1,10 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.defaultUserMessageBoxStyles = void 0;
+const defaultUserMessageBoxStyles = {
+  maxWidth: "75%"
+};
+exports.defaultUserMessageBoxStyles = defaultUserMessageBoxStyles;

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware.js

@@ -0,0 +1,117 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = void 0;
+
+var _WebChatActionType = require("../../enums/WebChatActionType");
+
+var _Constants = require("../../../../../common/Constants");
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-unused-vars
+const createMessageTimeStampMiddleware = _ref => {
+  let {
+    dispatch
+  } = _ref;
+  return next => action => {
+    if (isApplicable(action)) {
+      return next(evaluateTagsAndOverrideTimeStamp(action));
+    }
+
+    return next(action);
+  };
+};
+
+const isApplicable = action => {
+  return action.type === _WebChatActionType.WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY && isPVAConversation(action) && isPayloadValid(action) && isValidChannel(action);
+};
+
+const isPayloadValid = action => {
+  var _action$payload;
+
+  return action === null || action === void 0 ? void 0 : (_action$payload = action.payload) === null || _action$payload === void 0 ? void 0 : _action$payload.activity;
+};
+
+const isValidChannel = action => {
+  var _action$payload2, _action$payload2$acti;
+
+  return (action === null || action === void 0 ? void 0 : (_action$payload2 = action.payload) === null || _action$payload2 === void 0 ? void 0 : (_action$payload2$acti = _action$payload2.activity) === null || _action$payload2$acti === void 0 ? void 0 : _action$payload2$acti.channelId) === _Constants.Constants.acsChannel;
+};
+
+const isPVAConversation = action => {
+  return !isTagIncluded(action, _Constants.Constants.systemMessageTag) && !isTagIncluded(action, _Constants.Constants.publicMessageTag) && !isRoleUserOn(action);
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+const isTagIncluded = (action, tag) => {
+  return isDataTagsPresent(action) && action.payload.activity.channelData.tags.includes(tag);
+};
+
+const isRoleUserOn = action => {
+  var _action$payload3, _action$payload3$acti, _action$payload3$acti2;
+
+  return (action === null || action === void 0 ? void 0 : (_action$payload3 = action.payload) === null || _action$payload3 === void 0 ? void 0 : (_action$payload3$acti = _action$payload3.activity) === null || _action$payload3$acti === void 0 ? void 0 : (_action$payload3$acti2 = _action$payload3$acti.from) === null || _action$payload3$acti2 === void 0 ? void 0 : _action$payload3$acti2.role) === _Constants.Constants.userMessageTag;
+};
+
+const overrideTimeStamp = (timestampOriginal, timeStampNew) => {
+  return isTimestampValid(timeStampNew) ? timeStampNew : timestampOriginal;
+};
+
+const isTimestampValid = timeStamp => {
+  const regex = /(\d{4}-(0[1-9]|1[0-2])-(0[1-9]|[12]\d|3[01])(T)(\d{2})(:{1})(\d{2})(:{1})(\d{2})(.\d+)([Z]{1}))/;
+  return regex.test(timeStamp);
+};
+
+const isDataTagsPresent = action => {
+  var _action$payload4, _action$payload4$acti, _action$payload4$acti2;
+
+  return (action === null || action === void 0 ? void 0 : (_action$payload4 = action.payload) === null || _action$payload4 === void 0 ? void 0 : (_action$payload4$acti = _action$payload4.activity) === null || _action$payload4$acti === void 0 ? void 0 : (_action$payload4$acti2 = _action$payload4$acti.channelData) === null || _action$payload4$acti2 === void 0 ? void 0 : _action$payload4$acti2.tags) && action.payload.activity.channelData.tags.length > 0;
+};
+
+const evaluateTagsAndOverrideTimeStamp = action => {
+  const tagValue = tagLookup(action, _Constants.Constants.prefixTimestampTag);
+
+  if (tagValue) {
+    const newTimestamp = extractTimeStamp(tagValue);
+    action.payload.activity.timestamp = overrideTimeStamp(action.payload.activity.timestamp, newTimestamp);
+  }
+
+  return action;
+};
+
+const extractTimeStamp = timeStamp => {
+  if (timeStamp && timeStamp.length > 0) {
+    const ts = timeStamp.split(_Constants.Constants.prefixTimestampTag);
+
+    if (ts && ts.length > 1) {
+      return ts[1];
+    }
+  }
+
+  return timeStamp;
+};
+
+const tagLookup = (action, tag) => {
+  if (!isDataTagsPresent(action)) {
+    return null;
+  }
+
+  const tags = action.payload.activity.channelData.tags;
+  let value;
+
+  if (tags && tags.length > 0) {
+    for (let i = 0; i < tags.length; i++) {
+      value = tags[i];
+
+      if (value && value.indexOf(tag) > -1) {
+        return value;
+      }
+    }
+  }
+
+  return null;
+};
+
+var _default = createMessageTimeStampMiddleware;
+exports.default = _default;

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware.js

@@ -28,22 +28,22 @@ const createConversationEndMiddleware = conversationEndCallback => _ref => {
     var _action$payload;
 
     if ((action === null || action === void 0 ? void 0 : action.type) == _WebChatActionType.WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY && (_action$payload = action.payload) !== null && _action$payload !== void 0 && _action$payload.activity) {
-      var _activity$from, _activity$from2, _activity$channelData5, _activity$channelData6;
+      var _activity$from, _activity$from2, _activity$channelData7, _activity$channelData8;
 
       const activity = action.payload.activity;
 
       if (((_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) === _DirectLineSenderRole.DirectLineSenderRole.Bot && activity.channelId === "ACS_CHANNEL") {
-        var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4;
+        var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4, _activity$channelData5, _activity$channelData6;
 
         // ACS
-        if ((_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(_Constants.Constants.systemMessageTag) && (_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && (_activity$channelData4 = _activity$channelData3.tags) !== null && _activity$channelData4 !== void 0 && _activity$channelData4.includes(_Constants.Constants.agentEndConversationMessageTag)) {
+        if ((_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(_Constants.Constants.systemMessageTag) && ((_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && (_activity$channelData4 = _activity$channelData3.tags) !== null && _activity$channelData4 !== void 0 && _activity$channelData4.includes(_Constants.Constants.agentEndConversationMessageTag) || (_activity$channelData5 = activity.channelData) !== null && _activity$channelData5 !== void 0 && (_activity$channelData6 = _activity$channelData5.tags) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.includes(_Constants.Constants.supervisorForceCloseMessageTag))) {
           conversationEndCallback();
         }
-      } else if (((_activity$from2 = activity.from) === null || _activity$from2 === void 0 ? void 0 : _activity$from2.role) === _DirectLineSenderRole.DirectLineSenderRole.Channel && ((_activity$channelData5 = activity.channelData) === null || _activity$channelData5 === void 0 ? void 0 : _activity$channelData5.type) === _MessageType.MessageTypes.Thread && (_activity$channelData6 = activity.channelData) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.properties) {
-        var _activity$channelData7, _activity$channelData8, _activity$channelData9, _activity$channelData10;
+      } else if (((_activity$from2 = activity.from) === null || _activity$from2 === void 0 ? void 0 : _activity$from2.role) === _DirectLineSenderRole.DirectLineSenderRole.Channel && ((_activity$channelData7 = activity.channelData) === null || _activity$channelData7 === void 0 ? void 0 : _activity$channelData7.type) === _MessageType.MessageTypes.Thread && (_activity$channelData8 = activity.channelData) !== null && _activity$channelData8 !== void 0 && _activity$channelData8.properties) {
+        var _activity$channelData9, _activity$channelData10, _activity$channelData11, _activity$channelData12;
 
         // IC3
-        if (((_activity$channelData7 = activity.channelData) === null || _activity$channelData7 === void 0 ? void 0 : (_activity$channelData8 = _activity$channelData7.properties) === null || _activity$channelData8 === void 0 ? void 0 : _activity$channelData8.isdeleted) === _Constants.Constants.truePascal || !((_activity$channelData9 = activity.channelData) !== null && _activity$channelData9 !== void 0 && (_activity$channelData10 = _activity$channelData9.properties) !== null && _activity$channelData10 !== void 0 && _activity$channelData10.containsExternalEntitiesListeningAll)) {
+        if (((_activity$channelData9 = activity.channelData) === null || _activity$channelData9 === void 0 ? void 0 : (_activity$channelData10 = _activity$channelData9.properties) === null || _activity$channelData10 === void 0 ? void 0 : _activity$channelData10.isdeleted) === _Constants.Constants.truePascal || !((_activity$channelData11 = activity.channelData) !== null && _activity$channelData11 !== void 0 && (_activity$channelData12 = _activity$channelData11.properties) !== null && _activity$channelData12 !== void 0 && _activity$channelData12.containsExternalEntitiesListeningAll)) {
           conversationEndCallback();
         }
       }

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.js

@@ -0,0 +1,45 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.createWebChatTelemetry = createWebChatTelemetry;
+
+var _TelemetryConstants = require("../../../../common/telemetry/TelemetryConstants");
+
+var _TelemetryHelper = require("../../../../common/telemetry/TelemetryHelper");
+
+function createWebChatTelemetry() {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const handleTelemetry = event => {
+    const {
+      level
+    } = event;
+    const loglevel = level ? level.toUpperCase() : "";
+
+    switch (loglevel) {
+      case _TelemetryConstants.LogLevel.DEBUG:
+        _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.DEBUG, event);
+
+        break;
+
+      case _TelemetryConstants.LogLevel.WARN:
+        _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.WARN, event);
+
+        break;
+
+      case _TelemetryConstants.LogLevel.ERROR:
+        _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.ERROR, event);
+
+        break;
+
+      case _TelemetryConstants.LogLevel.INFO:
+      default:
+        _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.INFO, event);
+
+        break;
+    }
+  };
+
+  return handleTelemetry;
+}

package/lib/cjs/contexts/common/ConversationState.js

@@ -14,6 +14,8 @@ exports.ConversationState = ConversationState;
   ConversationState[ConversationState["OutOfOffice"] = 3] = "OutOfOffice";
   ConversationState[ConversationState["ProactiveChat"] = 4] = "ProactiveChat";
   ConversationState[ConversationState["Active"] = 5] = "Active";
-  ConversationState[ConversationState["Postchat"] = 6] = "Postchat";
-  ConversationState[ConversationState["Closed"] = 7] = "Closed";
+  ConversationState[ConversationState["InActive"] = 6] = "InActive";
+  ConversationState[ConversationState["PostchatLoading"] = 7] = "PostchatLoading";
+  ConversationState[ConversationState["Postchat"] = 8] = "Postchat";
+  ConversationState[ConversationState["Closed"] = 9] = "Closed";
 })(ConversationState || (exports.ConversationState = ConversationState = {}));

package/lib/cjs/contexts/common/LiveChatWidgetActionType.js

@@ -14,16 +14,16 @@ exports.LiveChatWidgetActionType = LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_GLOBAL_DIR"] = 3] = "SET_GLOBAL_DIR";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_MINIMIZED"] = 4] = "SET_MINIMIZED";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_STATE"] = 5] = "SET_CONVERSATION_STATE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PREVIOUS_FOCUSED_ELEMENT"] = 6] = "SET_PREVIOUS_FOCUSED_ELEMENT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PREVIOUS_FOCUSED_ELEMENT_ID"] = 6] = "SET_PREVIOUS_FOCUSED_ELEMENT_ID";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_OUTSIDE_OPERATING_HOURS"] = 7] = "SET_OUTSIDE_OPERATING_HOURS";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRE_CHAT_SURVEY_RESPONSE"] = 8] = "SET_PRE_CHAT_SURVEY_RESPONSE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_CONFIRMATION"] = 9] = "SET_SHOW_CONFIRMATION";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_EMAIL_TRANSCRIPT_PANE"] = 10] = "SET_SHOW_EMAIL_TRANSCRIPT_PANE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRECHAT_RESPONSE_EMAIL"] = 11] = "SET_PRECHAT_RESPONSE_EMAIL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 12] = "SET_AUDIO_NOTIFICATION";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 13] = "SET_E2VV_ENABLED";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 14] = "SET_POST_CHAT_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOULD_SHOW_POST_CHAT"] = 15] = "SET_SHOULD_SHOW_POST_CHAT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CUSTOM_CONTEXT"] = 9] = "SET_CUSTOM_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_CONFIRMATION"] = 10] = "SET_SHOW_CONFIRMATION";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_EMAIL_TRANSCRIPT_PANE"] = 11] = "SET_SHOW_EMAIL_TRANSCRIPT_PANE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRECHAT_RESPONSE_EMAIL"] = 12] = "SET_PRECHAT_RESPONSE_EMAIL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 13] = "SET_AUDIO_NOTIFICATION";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 14] = "SET_E2VV_ENABLED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 15] = "SET_POST_CHAT_CONTEXT";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SHOW_CALLING_CONTAINER"] = 16] = "SHOW_CALLING_CONTAINER";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INCOMING_CALL"] = 17] = "SET_INCOMING_CALL";
   LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_VIDEO_CALL"] = 18] = "DISABLE_VIDEO_CALL";
@@ -37,4 +37,9 @@ exports.LiveChatWidgetActionType = LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_UNREAD_MESSAGE_COUNT"] = 26] = "SET_UNREAD_MESSAGE_COUNT";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_FOCUS_CHAT_BUTTON"] = 27] = "SET_FOCUS_CHAT_BUTTON";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT"] = 28] = "SET_CONVERSATION_ENDED_BY_AGENT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 29] = "SET_WIDGET_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 30] = "SET_LIVE_CHAT_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_OAUTH_SIGNIN_ID"] = 31] = "SET_BOT_OAUTH_SIGNIN_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_SIZE"] = 32] = "SET_WIDGET_SIZE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_INSTANCE_ID"] = 33] = "SET_WIDGET_INSTANCE_ID";
 })(LiveChatWidgetActionType || (exports.LiveChatWidgetActionType = LiveChatWidgetActionType = {}));

package/lib/cjs/contexts/common/LiveChatWidgetContextInitialState.js

@@ -9,8 +9,19 @@ var _ConversationState = require("./ConversationState");
 
 var _defaultMiddlewareLocalizedTexts = require("../../components/webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
 
+var _utils = require("../../common/utils");
+
+var _defaultClientDataStoreProvider = require("../../common/storage/default/defaultClientDataStoreProvider");
+
 const getLiveChatWidgetContextInitialState = props => {
-  var _props$webChatContain;
+  var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$controlProps, _props$webChatContain;
+
+  const widgetCacheId = (0, _utils.getWidgetCacheId)(props === null || props === void 0 ? void 0 : (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId, props === null || props === void 0 ? void 0 : (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId) ?? "");
+  const initialState = (0, _defaultClientDataStoreProvider.defaultClientDataStoreProvider)().getData(widgetCacheId, "localStorage");
+
+  if (!(0, _utils.isNullOrUndefined)(initialState)) {
+    return JSON.parse(initialState);
+  }
 
   const LiveChatWidgetContextInitialState = {
     domainStates: {
@@ -22,14 +33,17 @@ const getLiveChatWidgetContextInitialState = props => {
       chatToken: undefined,
       postChatContext: undefined,
       telemetryInternalData: {},
-      globalDir: "ltr"
+      globalDir: "ltr",
+      liveChatContext: undefined,
+      customContext: undefined,
+      widgetSize: undefined,
+      widgetInstanceId: ""
     },
     appStates: {
       conversationState: _ConversationState.ConversationState.Closed,
       isMinimized: false,
-      previousElementOnFocusBeforeModalOpen: null,
+      previousElementIdOnFocusBeforeModalOpen: null,
       outsideOperatingHours: false,
-      shouldShowPostChat: false,
       preChatResponseEmail: "",
       isAudioMuted: null,
       newMessage: false,
@@ -55,7 +69,7 @@ const getLiveChatWidgetContextInitialState = props => {
       focusChatButton: false
     }
   };
-  return props.liveChatContextFromCache ?? LiveChatWidgetContextInitialState;
+  return LiveChatWidgetContextInitialState;
 };
 
 exports.getLiveChatWidgetContextInitialState = getLiveChatWidgetContextInitialState;