@microsoft/omnichannel-chat-widget 0.1.0-main.861673e → 0.1.0-main.875499b

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -1,17 +1,19 @@
-function _extends() { _extends = Object.assign || function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }
+function _extends() { _extends = Object.assign ? Object.assign.bind() : function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }
 
-import { BroadcastService, decodeComponentString } from "@microsoft/omnichannel-chat-components";
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { BroadcastService, decodeComponentString, BroadcastServiceInitialize } from "@microsoft/omnichannel-chat-components";
 import { Stack } from "@fluentui/react";
 import React, { useEffect, useRef, useState } from "react";
-import { createTimer, getLocaleDirection } from "../../../common/utils";
-import { getReconnectIdForAuthenticatedChat, handleUnauthenticatedReconnectChat } from "../common/reconnectChatHelper";
-import { initStartChat, prepareStartChat } from "../common/startChat";
+import { createTimer, getBroadcastChannelName, getLocaleDirection, getStateFromCache, getWidgetCacheId, getWidgetEndChatEventName, isNullOrEmptyString, isUndefinedOrEmpty } from "../../../common/utils";
+import { getReconnectIdForAuthenticatedChat, handleUnauthenticatedReconnectChat, startUnauthenticatedReconnectChat } from "../common/reconnectChatHelper";
+import { initStartChat, prepareStartChat, setPreChatAndInitiateChat } from "../common/startChat";
 import { shouldShowCallingContainer, shouldShowChatButton, shouldShowConfirmationPane, shouldShowEmailTranscriptPane, shouldShowHeader, shouldShowLoadingPane, shouldShowOutOfOfficeHoursPane, shouldShowPostChatLoadingPane, shouldShowPostChatSurveyPane, shouldShowPreChatSurveyPane, shouldShowProactiveChatPane, shouldShowReconnectChatPane, shouldShowWebChatContainer } from "../../../controller/componentController";
 import CallingContainerStateful from "../../callingcontainerstateful/CallingContainerStateful";
 import ChatButtonStateful from "../../chatbuttonstateful/ChatButtonStateful";
 import { Components } from "botframework-webchat";
 import ConfirmationPaneStateful from "../../confirmationpanestateful/ConfirmationPaneStateful";
 import { ConversationState } from "../../../contexts/common/ConversationState";
+import { DataStoreManager } from "../../../common/contextDataStore/DataStoreManager";
 import { ElementType } from "@microsoft/omnichannel-chat-components";
 import EmailTranscriptPaneStateful from "../../emailtranscriptpanestateful/EmailTranscriptPaneStateful";
 import HeaderStateful from "../../headerstateful/HeaderStateful";
@@ -23,12 +25,14 @@ import PostChatSurveyPaneStateful from "../../postchatsurveypanestateful/PostCha
 import PreChatSurveyPaneStateful from "../../prechatsurveypanestateful/PreChatSurveyPaneStateful";
 import ProactiveChatPaneStateful from "../../proactivechatpanestateful/ProactiveChatPaneStateful";
 import ReconnectChatPaneStateful from "../../reconnectchatpanestateful/ReconnectChatPaneStateful";
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
 import WebChatContainerStateful from "../../webchatcontainerstateful/WebChatContainerStateful";
 import { createFooter } from "../common/createFooter";
 import { createInternetConnectionChangeHandler } from "../common/createInternetConnectionChangeHandler";
 import { defaultWebChatContainerStatefulProps } from "../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps";
-import { endChat } from "../common/endChat";
+import { disposeTelemetryLoggers } from "../common/disposeTelemetryLoggers";
+import { endChat, prepareEndChat } from "../common/endChat";
 import { getGeneralStylesForButton } from "../common/getGeneralStylesForButton";
 import { initCallingSdk } from "../common/initCallingSdk";
 import { initConfirmationPropsComposer } from "../common/initConfirmationPropsComposer";
@@ -39,10 +43,11 @@ import { startProactiveChat } from "../common/startProactiveChat";
 import useChatAdapterStore from "../../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../../hooks/useChatContextStore";
 import useChatSDKStore from "../../../hooks/useChatSDKStore";
-import { TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
-import { disposeTelemetryLoggers } from "../common/disposeTelemetryLoggers";
+import { ActivityStreamHandler } from "../common/ActivityStreamHandler";
+import { registerBroadcastServiceForLocalStorage } from "../../../common/storage/default/defaultCacheManager";
+import { defaultClientDataStoreProvider } from "../../../common/storage/default/defaultClientDataStoreProvider";
 export const LiveChatWidgetStateful = props => {
-  var _props$webChatContain, _props$styleProps, _props$controlProps, _props$webChatContain3, _props$webChatContain4, _props$styleProps2, _props$controlProps5, _props$componentOverr, _props$controlProps6, _props$componentOverr2, _props$controlProps7, _props$componentOverr3, _props$controlProps8, _props$componentOverr4, _props$controlProps9, _props$componentOverr5, _props$controlProps10, _props$componentOverr6, _props$controlProps11, _props$controlProps12, _props$controlProps13, _props$componentOverr7, _props$controlProps14, _props$componentOverr8, _props$controlProps15, _props$componentOverr9, _props$componentOverr10, _props$componentOverr11;
+  var _props$webChatContain, _props$styleProps, _chatSDK$omnichannelC, _props$controlProps, _props$controlProps2, _props$webChatContain3, _props$webChatContain4, _props$styleProps2, _props$controlProps14, _props$controlProps15, _props$componentOverr, _props$controlProps16, _props$componentOverr2, _props$controlProps17, _props$componentOverr3, _props$controlProps18, _props$componentOverr4, _props$controlProps19, _props$componentOverr5, _props$controlProps20, _props$componentOverr6, _props$controlProps21, _props$componentOverr7, _props$controlProps22, _props$controlProps23, _props$componentOverr8, _props$controlProps24, _props$componentOverr9, _props$controlProps25, _props$componentOverr10, _props$componentOverr11, _props$componentOverr12;
 
   const [state, dispatch] = useChatContextStore(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
@@ -51,7 +56,8 @@ export const LiveChatWidgetStateful = props => {
     ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.webChatStyles)
   }); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-  const chatSDK = useChatSDKStore();
+  const chatSDK = useChatSDKStore(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
   const [voiceVideoCallingSDK, setVoiceVideoCallingSDK] = useState(undefined);
   const {
     Composer
@@ -61,11 +67,46 @@ export const LiveChatWidgetStateful = props => {
   const generalStyles = {
     root: Object.assign({}, getGeneralStylesForButton(state), (_props$styleProps = props.styleProps) === null || _props$styleProps === void 0 ? void 0 : _props$styleProps.generalStyles)
   };
+  const broadcastServiceChannelName = getBroadcastChannelName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.widgetId, ((_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId) ?? "");
+  BroadcastServiceInitialize(broadcastServiceChannelName);
   TelemetryTimers.LcwLoadToChatButtonTimer = createTimer();
-  const widgetElementId = ((_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.id) || "oc-lcw";
+  const widgetElementId = ((_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.id) || "oc-lcw";
   const currentMessageCountRef = useRef(0);
+  let widgetStateEventName = "";
+
+  const initiateEndChatOnBrowserUnload = () => {
+    var _DataStoreManager$cli;
+
+    TelemetryHelper.logActionEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.BrowserUnloadEventStarted,
+      Description: "Browser unload event received."
+    });
+    endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false); // Clean local storage
+
+    (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.removeData(widgetStateEventName, "localStorage"); //Dispose calling instance
+
+    if (voiceVideoCallingSDK) {
+      voiceVideoCallingSDK === null || voiceVideoCallingSDK === void 0 ? void 0 : voiceVideoCallingSDK.close();
+    } //Message for clearing window[popouTab]
+
+
+    BroadcastService.postMessage({
+      eventName: BroadcastEvent.ClosePopoutWindow
+    });
+  };
+
   useEffect(() => {
-    var _props$controlProps2, _props$controlProps3, _props$reconnectChatP, _props$controlProps4, _props$chatConfig, _props$chatConfig$Cha, _state$domainStates;
+    var _props$controlProps4, _props$controlProps5, _props$controlProps6, _props$controlProps8, _props$chatConfig, _props$chatConfig$Cha, _props$controlProps9, _props$reconnectChatP, _props$chatConfig2, _props$chatConfig2$Li, _props$reconnectChatP4, _state$domainStates;
+
+    // Add default localStorage support for widget
+    if (props.contextDataStore === undefined) {
+      var _chatSDK$omnichannelC2, _chatSDK$omnichannelC3, _props$controlProps3;
+
+      registerBroadcastServiceForLocalStorage(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps3 = props.controlProps) === null || _props$controlProps3 === void 0 ? void 0 : _props$controlProps3.widgetInstanceId) ?? "");
+      DataStoreManager.clientDataStore = defaultClientDataStoreProvider();
+    } else {
+      DataStoreManager.clientDataStore = props.contextDataStore;
+    }
 
     registerTelemetryLoggers(props, dispatch);
     createInternetConnectionChangeHandler();
@@ -75,47 +116,92 @@ export const LiveChatWidgetStateful = props => {
     });
     dispatch({
       type: LiveChatWidgetActionType.SET_SKIP_CHAT_BUTTON_RENDERING,
-      payload: ((_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.skipChatButtonRendering) || false
+      payload: ((_props$controlProps4 = props.controlProps) === null || _props$controlProps4 === void 0 ? void 0 : _props$controlProps4.skipChatButtonRendering) || false
+    });
+    dispatch({
+      type: LiveChatWidgetActionType.SET_E2VV_ENABLED,
+      payload: false
     });
+
+    if ((_props$controlProps5 = props.controlProps) !== null && _props$controlProps5 !== void 0 && _props$controlProps5.widgetInstanceId && !isNullOrEmptyString((_props$controlProps6 = props.controlProps) === null || _props$controlProps6 === void 0 ? void 0 : _props$controlProps6.widgetInstanceId)) {
+      var _props$controlProps7;
+
+      dispatch({
+        type: LiveChatWidgetActionType.SET_WIDGET_INSTANCE_ID,
+        payload: (_props$controlProps7 = props.controlProps) === null || _props$controlProps7 === void 0 ? void 0 : _props$controlProps7.widgetInstanceId
+      });
+    }
+
     initCallingSdk(chatSDK, setVoiceVideoCallingSDK).then(sdkCreated => {
       sdkCreated && dispatch({
         type: LiveChatWidgetActionType.SET_E2VV_ENABLED,
         payload: true
       });
-    });
-
-    if (!((_props$controlProps3 = props.controlProps) !== null && _props$controlProps3 !== void 0 && _props$controlProps3.skipChatButtonRendering) && (_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.reconnectId) {
-      var _props$reconnectChatP2;
-
-      handleUnauthenticatedReconnectChat(dispatch, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.reconnectId, initStartChat);
-    } // Initialize global dir
-
+    }); // Initialize global dir
 
-    const globalDir = ((_props$controlProps4 = props.controlProps) === null || _props$controlProps4 === void 0 ? void 0 : _props$controlProps4.dir) ?? getLocaleDirection((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Cha = _props$chatConfig.ChatWidgetLanguage) === null || _props$chatConfig$Cha === void 0 ? void 0 : _props$chatConfig$Cha.msdyn_localeid);
+    const globalDir = ((_props$controlProps8 = props.controlProps) === null || _props$controlProps8 === void 0 ? void 0 : _props$controlProps8.dir) ?? getLocaleDirection((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Cha = _props$chatConfig.ChatWidgetLanguage) === null || _props$chatConfig$Cha === void 0 ? void 0 : _props$chatConfig$Cha.msdyn_localeid);
     dispatch({
       type: LiveChatWidgetActionType.SET_GLOBAL_DIR,
       payload: globalDir
     });
 
-    if ((_state$domainStates = state.domainStates) !== null && _state$domainStates !== void 0 && _state$domainStates.chatToken) {
+    if (!((_props$controlProps9 = props.controlProps) !== null && _props$controlProps9 !== void 0 && _props$controlProps9.skipChatButtonRendering) && (_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.reconnectId) {
+      var _props$reconnectChatP2, _props$reconnectChatP3;
+
+      startUnauthenticatedReconnectChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.isReconnectEnabled, (_props$reconnectChatP3 = props.reconnectChatPaneProps) === null || _props$reconnectChatP3 === void 0 ? void 0 : _props$reconnectChatP3.reconnectId, initStartChat);
+      return;
+    } // Checks if reconnectId is present for auth chat. If it is present, then it shows reconnect chat pane,
+    // where customer can choose to continue previous conversation or start new conversation
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+    const isAuthenticationSettingsEnabled = (_props$chatConfig2 = props.chatConfig) !== null && _props$chatConfig2 !== void 0 && (_props$chatConfig2$Li = _props$chatConfig2.LiveChatConfigAuthSettings) !== null && _props$chatConfig2$Li !== void 0 && _props$chatConfig2$Li.msdyn_javascriptclientfunction ? true : false;
+
+    if (!state.appStates.skipChatButtonRendering && state.appStates.conversationState === ConversationState.Active && isAuthenticationSettingsEnabled === true && (_props$reconnectChatP4 = props.reconnectChatPaneProps) !== null && _props$reconnectChatP4 !== void 0 && _props$reconnectChatP4.isReconnectEnabled) {
+      getReconnectIdForAuthenticatedChat(props, chatSDK).then(authReconnectId => {
+        if (authReconnectId && !state.appStates.reconnectId) {
+          dispatch({
+            type: LiveChatWidgetActionType.SET_RECONNECT_ID,
+            payload: authReconnectId
+          });
+          dispatch({
+            type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+            payload: ConversationState.ReconnectChat
+          });
+        }
+      });
+      return;
+    }
+
+    if (!state.appStates.skipChatButtonRendering && !isUndefinedOrEmpty((_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.liveChatContext) && state.appStates.conversationState === ConversationState.Active) {
       var _state$domainStates2;
 
       const optionalParams = {
-        liveChatContext: {
-          chatToken: (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.chatToken
-        }
+        liveChatContext: (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.liveChatContext
       };
-      initStartChat(chatSDK, dispatch, setAdapter, optionalParams);
-    }
-  }, []);
+      initStartChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, optionalParams);
+      return;
+    } // All other case should show start chat button, skipChatButtonRendering will take care of it own
+
+
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: ConversationState.Closed
+    });
+  }, []); // useEffect for when skip chat button rendering
+
   useEffect(() => {
     if (state.appStates.skipChatButtonRendering) {
-      var _props$reconnectChatP3;
+      var _props$reconnectChatP5;
+
+      BroadcastService.postMessage({
+        eventName: BroadcastEvent.ChatInitiated
+      });
 
-      if ((_props$reconnectChatP3 = props.reconnectChatPaneProps) !== null && _props$reconnectChatP3 !== void 0 && _props$reconnectChatP3.reconnectId && !state.appStates.reconnectId) {
-        var _props$reconnectChatP4;
+      if ((_props$reconnectChatP5 = props.reconnectChatPaneProps) !== null && _props$reconnectChatP5 !== void 0 && _props$reconnectChatP5.reconnectId && !state.appStates.reconnectId) {
+        var _props$reconnectChatP6, _props$reconnectChatP7, _props$reconnectChatP8;
 
-        handleUnauthenticatedReconnectChat(dispatch, (_props$reconnectChatP4 = props.reconnectChatPaneProps) === null || _props$reconnectChatP4 === void 0 ? void 0 : _props$reconnectChatP4.reconnectId, initStartChat);
+        handleUnauthenticatedReconnectChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, (_props$reconnectChatP6 = props.reconnectChatPaneProps) === null || _props$reconnectChatP6 === void 0 ? void 0 : _props$reconnectChatP6.isReconnectEnabled, (_props$reconnectChatP7 = props.reconnectChatPaneProps) === null || _props$reconnectChatP7 === void 0 ? void 0 : _props$reconnectChatP7.reconnectId, initStartChat, (_props$reconnectChatP8 = props.reconnectChatPaneProps) === null || _props$reconnectChatP8 === void 0 ? void 0 : _props$reconnectChatP8.redirectInSameWindow);
       } else {
         getReconnectIdForAuthenticatedChat(props, chatSDK).then(authReconnectId => {
           if (authReconnectId && !state.appStates.reconnectId) {
@@ -128,56 +214,180 @@ export const LiveChatWidgetStateful = props => {
               payload: ConversationState.ReconnectChat
             });
           } else {
-            dispatch({
-              type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-              payload: ConversationState.Loading
-            });
-            initStartChat(chatSDK, dispatch, setAdapter);
+            var _state$domainStates3;
+
+            const chatStartedSkippingChatButtonRendering = {
+              eventName: BroadcastEvent.StartChatSkippingChatButtonRendering
+            };
+            BroadcastService.postMessage(chatStartedSkippingChatButtonRendering);
+
+            if (!isUndefinedOrEmpty((_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : _state$domainStates3.liveChatContext) && state.appStates.conversationState === ConversationState.Active) {
+              var _state$domainStates4;
+
+              const optionalParams = {
+                liveChatContext: (_state$domainStates4 = state.domainStates) === null || _state$domainStates4 === void 0 ? void 0 : _state$domainStates4.liveChatContext
+              };
+              initStartChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, optionalParams);
+            } else {
+              setPreChatAndInitiateChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter);
+            }
           }
         });
       }
     }
-  }, [state.appStates.skipChatButtonRendering]);
+  }, [state.appStates.skipChatButtonRendering]); // useEffect for when skip chat button rendering
+
   useEffect(() => {
-    BroadcastService.getMessageByEventName("StartProactiveChat").subscribe(msg => {
-      if (canStartProactiveChat.current) {
+    var _chatSDK$omnichannelC8, _chatSDK$omnichannelC9, _props$controlProps12;
+
+    // Add the custom context on receiving the SetCustomContext event
+    BroadcastService.getMessageByEventName(BroadcastEvent.SetCustomContext).subscribe(msg => {
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.CustomContextReceived,
+        Description: "CustomContext received."
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CUSTOM_CONTEXT,
+        payload: msg === null || msg === void 0 ? void 0 : msg.payload
+      });
+    });
+    BroadcastService.getMessageByEventName(BroadcastEvent.StartProactiveChat).subscribe(msg => {
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.StartProactiveChatEventReceived,
+        Description: "Start proactive chat event received."
+      });
+
+      if (canStartProactiveChat.current === true) {
         var _msg$payload, _msg$payload2, _msg$payload3;
 
-        startProactiveChat(dispatch, msg === null || msg === void 0 ? void 0 : (_msg$payload = msg.payload) === null || _msg$payload === void 0 ? void 0 : _msg$payload.bodyTitle, msg === null || msg === void 0 ? void 0 : (_msg$payload2 = msg.payload) === null || _msg$payload2 === void 0 ? void 0 : _msg$payload2.showPrechat, msg === null || msg === void 0 ? void 0 : (_msg$payload3 = msg.payload) === null || _msg$payload3 === void 0 ? void 0 : _msg$payload3.inNewWindow);
+        startProactiveChat(dispatch, msg === null || msg === void 0 ? void 0 : (_msg$payload = msg.payload) === null || _msg$payload === void 0 ? void 0 : _msg$payload.notificationConfig, msg === null || msg === void 0 ? void 0 : (_msg$payload2 = msg.payload) === null || _msg$payload2 === void 0 ? void 0 : _msg$payload2.enablePreChat, msg === null || msg === void 0 ? void 0 : (_msg$payload3 = msg.payload) === null || _msg$payload3 === void 0 ? void 0 : _msg$payload3.inNewWindow);
+      } else {
+        TelemetryHelper.logActionEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.ChatAlreadyTriggered,
+          Description: "Start proactive chat method called, when chat was already triggered."
+        });
       }
-    });
-    window.addEventListener("beforeunload", event => {
-      disposeTelemetryLoggers();
-    });
+    }); // Start chat from SDK Event
 
-    if (state.appStates.conversationEndedByAgent) {
-      endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter);
-    }
-  }, []);
-  useEffect(() => {
-    canStartProactiveChat.current = state.appStates.conversationState === ConversationState.Closed;
+    BroadcastService.getMessageByEventName(BroadcastEvent.StartChat).subscribe(() => {
+      var _chatSDK$omnichannelC4, _chatSDK$omnichannelC5, _props$controlProps10;
 
-    if (state.appStates.conversationState === ConversationState.Active) {
-      chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.onNewMessage(() => {
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.StartChatEventRecevied,
+        Description: "Start chat event received."
+      });
+      const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC5 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC5 === void 0 ? void 0 : _chatSDK$omnichannelC5.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps10 = props.controlProps) === null || _props$controlProps10 === void 0 ? void 0 : _props$controlProps10.widgetInstanceId) ?? ""); // Chat not found in cache
+
+      if (persistedState === undefined) {
+        BroadcastService.postMessage({
+          eventName: BroadcastEvent.ChatInitiated
+        });
+        prepareStartChat(props, chatSDK, state, dispatch, setAdapter);
+        return;
+      } // Chat exist in cache
+
+
+      if (persistedState) {
+        var _persistedState$domai, _persistedState$domai2, _persistedState$domai3, _persistedState$domai4;
+
+        // Only initiate new chat if widget state in cache in one of the followings
+        if (persistedState.appStates.conversationState === ConversationState.Closed || persistedState.appStates.conversationState === ConversationState.InActive || persistedState.appStates.conversationState === ConversationState.Postchat) {
+          BroadcastService.postMessage({
+            eventName: BroadcastEvent.ChatInitiated
+          });
+          prepareStartChat(props, chatSDK, state, dispatch, setAdapter);
+          return;
+        } // If minimized, maximize the chat
+
+
+        dispatch({
+          type: LiveChatWidgetActionType.SET_MINIMIZED,
+          payload: false
+        });
         BroadcastService.postMessage({
-          eventName: "NewMessageNotification"
+          eventName: BroadcastEvent.MaximizeChat,
+          payload: {
+            height: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai = persistedState.domainStates) === null || _persistedState$domai === void 0 ? void 0 : (_persistedState$domai2 = _persistedState$domai.widgetSize) === null || _persistedState$domai2 === void 0 ? void 0 : _persistedState$domai2.height,
+            width: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai3 = persistedState.domainStates) === null || _persistedState$domai3 === void 0 ? void 0 : (_persistedState$domai4 = _persistedState$domai3.widgetSize) === null || _persistedState$domai4 === void 0 ? void 0 : _persistedState$domai4.width
+          }
         });
+      }
+    }); // End chat
+
+    BroadcastService.getMessageByEventName(BroadcastEvent.InitiateEndChat).subscribe(async () => {
+      if (state.appStates.skipChatButtonRendering !== true) {
+        var _chatSDK$omnichannelC6, _chatSDK$omnichannelC7, _props$controlProps11;
+
+        // This is to ensure to get latest state from cache in multitab
+        const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC6 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC6 === void 0 ? void 0 : _chatSDK$omnichannelC6.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC7 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC7 === void 0 ? void 0 : _chatSDK$omnichannelC7.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps11 = props.controlProps) === null || _props$controlProps11 === void 0 ? void 0 : _props$controlProps11.widgetInstanceId) ?? "");
+
+        if (persistedState && persistedState.appStates.conversationState === ConversationState.Active) {
+          prepareEndChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
+        } else {
+          const skipEndChatSDK = true;
+          const skipCloseChat = false;
+          endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat);
+        }
+      }
+
+      BroadcastService.postMessage({
+        eventName: BroadcastEvent.CloseChat
       });
-    } // Track the message count
+    }); // End chat on browser unload
+
+    BroadcastService.getMessageByEventName(BroadcastEvent.InitiateEndChatOnBrowserUnload).subscribe(() => {
+      initiateEndChatOnBrowserUnload();
+    }); // Listen to end chat event from other tabs
 
+    const endChatEventName = getWidgetEndChatEventName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC8 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC8 === void 0 ? void 0 : _chatSDK$omnichannelC8.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC9 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC9 === void 0 ? void 0 : _chatSDK$omnichannelC9.widgetId, ((_props$controlProps12 = props.controlProps) === null || _props$controlProps12 === void 0 ? void 0 : _props$controlProps12.widgetInstanceId) ?? "");
+    BroadcastService.getMessageByEventName(endChatEventName).subscribe(async () => {
+      endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false);
+      return;
+    }); // When conversation ended by agent
 
-    if (state.appStates.conversationState == ConversationState.Active) {
+    if (state.appStates.conversationEndedByAgent) {
+      endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter);
+    } //Listen to WidgetSize, used for minimize to maximize
+
+
+    BroadcastService.getMessageByEventName("WidgetSize").subscribe(msg => {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_WIDGET_SIZE,
+        payload: msg === null || msg === void 0 ? void 0 : msg.payload
+      });
+    });
+    return () => {
+      disposeTelemetryLoggers();
+    };
+  }, []);
+  useEffect(() => {
+    // On new message
+    if (state.appStates.conversationState === ConversationState.Active) {
       chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.onNewMessage(() => {
+        // Track the message count
         currentMessageCountRef.current++;
         dispatch({
           type: LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
           payload: currentMessageCountRef.current + 1
+        }); // New message notification
+
+        BroadcastService.postMessage({
+          eventName: BroadcastEvent.NewMessageNotification
         });
       });
     }
-  }, [state.appStates.conversationState]); // Reset the UnreadMessageCount when minimized is toggled and broadcast it.
+  }, [state.appStates.conversationState]);
+  useEffect(() => {
+    canStartProactiveChat.current = state.appStates.conversationState === ConversationState.Closed && !state.appStates.proactiveChatStates.proactiveChatInNewWindow;
+  }, [state.appStates.conversationState, state.appStates.proactiveChatStates.proactiveChatInNewWindow]); // Reset the UnreadMessageCount when minimized is toggled and broadcast it.
 
   useEffect(() => {
+    if (state.appStates.isMinimized) {
+      ActivityStreamHandler.cork();
+    } else {
+      setTimeout(() => ActivityStreamHandler.uncork(), 500);
+    }
+
     currentMessageCountRef.current = -1;
     dispatch({
       type: LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
@@ -185,17 +395,17 @@ export const LiveChatWidgetStateful = props => {
     });
     const customEvent = {
       elementType: ElementType.Custom,
-      eventName: "UnreadMessageCount",
+      eventName: BroadcastEvent.UnreadMessageCount,
       payload: 0
     };
     BroadcastService.postMessage(customEvent);
   }, [state.appStates.isMinimized]); // Broadcast the UnreadMessageCount state on any change.
 
   useEffect(() => {
-    if (state.appStates.isMinimized && state.appStates.unreadMessageCount > 0) {
+    if (state.appStates.isMinimized === true && state.appStates.unreadMessageCount > 0) {
       const customEvent = {
         elementType: ElementType.Custom,
-        eventName: "UnreadMessageCount",
+        eventName: BroadcastEvent.UnreadMessageCount,
         payload: `${state.appStates.unreadMessageCount}`
       };
       BroadcastService.postMessage(customEvent);
@@ -207,26 +417,52 @@ export const LiveChatWidgetStateful = props => {
     setWebChatStyles({ ...webChatStyles,
       ...((_props$webChatContain2 = props.webChatContainerProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.webChatStyles)
     });
-  }, [(_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.webChatStyles]);
+  }, [(_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.webChatStyles]); // Publish chat widget state
+
+  useEffect(() => {
+    var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$controlProps13;
+
+    // Only activate these windows events when conversation state is active and chat widget is in popout mode
+    // Ghost chat scenarios
+
+    /* COMMENTING THIS CODE FOR PARITY WITH OLD LCW
+    if (state.appStates.conversationState === ConversationState.Active &&
+        props.controlProps?.skipChatButtonRendering === true) {
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        
+        window.onbeforeunload = function () {
+            const prompt = Constants.BrowserUnloadConfirmationMessage;
+            return prompt;
+        };
+          // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        window.onunload = function () {
+            initiateEndChatOnBrowserUnload();
+        };
+    }*/
+    widgetStateEventName = getWidgetCacheId(props === null || props === void 0 ? void 0 : (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId, props === null || props === void 0 ? void 0 : (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps13 = props.controlProps) === null || _props$controlProps13 === void 0 ? void 0 : _props$controlProps13.widgetInstanceId) ?? "");
+    const chatWidgetStateChangeEvent = {
+      eventName: widgetStateEventName,
+      payload: { ...state
+      }
+    };
+    BroadcastService.postMessage(chatWidgetStateChangeEvent);
+  }, [state]);
   const webChatProps = initWebChatComposer(props, chatSDK, state, dispatch, setWebChatStyles);
 
-  const setPostChatContextRelay = () => setPostChatContextAndLoadSurvey(chatSDK, dispatch, true);
+  const setPostChatContextRelay = () => setPostChatContextAndLoadSurvey(chatSDK, dispatch); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-  const endChatRelay = () => endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter);
 
-  const prepareStartChatRelay = () => prepareStartChat(props, chatSDK, state, dispatch, setAdapter); // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
-  const initStartChatRelay = optionalParams => initStartChat(chatSDK, dispatch, setAdapter, optionalParams);
+  const prepareEndChatRelay = (adapter, state) => prepareEndChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
 
-  const confirmationPaneProps = initConfirmationPropsComposer(props); // publish chat widget state
+  const prepareStartChatRelay = () => prepareStartChat(props, chatSDK, state, dispatch, setAdapter); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-  const chatWidgetStateChangeEvent = {
-    eventName: TelemetryEvent.ChatWidgetStateChanged,
-    payload: { ...state
-    }
-  };
-  BroadcastService.postMessage(chatWidgetStateChangeEvent);
+
+  const initStartChatRelay = (optionalParams, persistedState) => initStartChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, optionalParams, persistedState);
+
+  const confirmationPaneProps = initConfirmationPropsComposer(props);
   return /*#__PURE__*/React.createElement(Composer, _extends({}, webChatProps, {
     styleOptions: webChatStyles,
     directLine: ((_props$webChatContain4 = props.webChatContainerProps) === null || _props$webChatContain4 === void 0 ? void 0 : _props$webChatContain4.directLine) ?? adapter ?? defaultWebChatContainerStatefulProps.directLine
@@ -234,28 +470,28 @@ export const LiveChatWidgetStateful = props => {
     id: widgetElementId,
     styles: generalStyles,
     className: (_props$styleProps2 = props.styleProps) === null || _props$styleProps2 === void 0 ? void 0 : _props$styleProps2.className
-  }, !((_props$controlProps5 = props.controlProps) !== null && _props$controlProps5 !== void 0 && _props$controlProps5.hideChatButton) && shouldShowChatButton(state) && (decodeComponentString((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.chatButton) || /*#__PURE__*/React.createElement(ChatButtonStateful, {
+  }, !((_props$controlProps14 = props.controlProps) !== null && _props$controlProps14 !== void 0 && _props$controlProps14.hideChatButton) && !((_props$controlProps15 = props.controlProps) !== null && _props$controlProps15 !== void 0 && _props$controlProps15.skipChatButtonRendering) && shouldShowChatButton(state) && (decodeComponentString((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.chatButton) || /*#__PURE__*/React.createElement(ChatButtonStateful, {
     buttonProps: props.chatButtonProps,
     outOfOfficeButtonProps: props.outOfOfficeChatButtonProps,
     startChat: prepareStartChatRelay
-  })), !((_props$controlProps6 = props.controlProps) !== null && _props$controlProps6 !== void 0 && _props$controlProps6.hideProactiveChatPane) && shouldShowProactiveChatPane(state) && (decodeComponentString((_props$componentOverr2 = props.componentOverrides) === null || _props$componentOverr2 === void 0 ? void 0 : _props$componentOverr2.proactiveChatPane) || /*#__PURE__*/React.createElement(ProactiveChatPaneStateful, {
+  })), !((_props$controlProps16 = props.controlProps) !== null && _props$controlProps16 !== void 0 && _props$controlProps16.hideProactiveChatPane) && shouldShowProactiveChatPane(state) && (decodeComponentString((_props$componentOverr2 = props.componentOverrides) === null || _props$componentOverr2 === void 0 ? void 0 : _props$componentOverr2.proactiveChatPane) || /*#__PURE__*/React.createElement(ProactiveChatPaneStateful, {
     proactiveChatProps: props.proactiveChatPaneProps,
     startChat: prepareStartChatRelay
-  })), !((_props$controlProps7 = props.controlProps) !== null && _props$controlProps7 !== void 0 && _props$controlProps7.hideHeader) && shouldShowHeader(state) && (decodeComponentString((_props$componentOverr3 = props.componentOverrides) === null || _props$componentOverr3 === void 0 ? void 0 : _props$componentOverr3.header) || /*#__PURE__*/React.createElement(HeaderStateful, {
+  })), !((_props$controlProps17 = props.controlProps) !== null && _props$controlProps17 !== void 0 && _props$controlProps17.hideHeader) && shouldShowHeader(state) && (decodeComponentString((_props$componentOverr3 = props.componentOverrides) === null || _props$componentOverr3 === void 0 ? void 0 : _props$componentOverr3.header) || /*#__PURE__*/React.createElement(HeaderStateful, {
     headerProps: props.headerProps,
     outOfOfficeHeaderProps: props.outOfOfficeHeaderProps,
     endChat: endChatRelay
-  })), !((_props$controlProps8 = props.controlProps) !== null && _props$controlProps8 !== void 0 && _props$controlProps8.hideLoadingPane) && shouldShowLoadingPane(state) && (decodeComponentString((_props$componentOverr4 = props.componentOverrides) === null || _props$componentOverr4 === void 0 ? void 0 : _props$componentOverr4.loadingPane) || /*#__PURE__*/React.createElement(LoadingPaneStateful, props.loadingPaneProps)), !((_props$controlProps9 = props.controlProps) !== null && _props$controlProps9 !== void 0 && _props$controlProps9.hideOutOfOfficeHoursPane) && shouldShowOutOfOfficeHoursPane(state) && (decodeComponentString((_props$componentOverr5 = props.componentOverrides) === null || _props$componentOverr5 === void 0 ? void 0 : _props$componentOverr5.outOfOfficeHoursPane) || /*#__PURE__*/React.createElement(OutOfOfficeHoursPaneStateful, props.outOfOfficeHoursPaneProps)), !((_props$controlProps10 = props.controlProps) !== null && _props$controlProps10 !== void 0 && _props$controlProps10.hideReconnectChatPane) && shouldShowReconnectChatPane(state) && (decodeComponentString((_props$componentOverr6 = props.componentOverrides) === null || _props$componentOverr6 === void 0 ? void 0 : _props$componentOverr6.reconnectChatPane) || /*#__PURE__*/React.createElement(ReconnectChatPaneStateful, {
+  })), !((_props$controlProps18 = props.controlProps) !== null && _props$controlProps18 !== void 0 && _props$controlProps18.hideLoadingPane) && shouldShowLoadingPane(state) && (decodeComponentString((_props$componentOverr4 = props.componentOverrides) === null || _props$componentOverr4 === void 0 ? void 0 : _props$componentOverr4.loadingPane) || /*#__PURE__*/React.createElement(LoadingPaneStateful, props.loadingPaneProps)), !((_props$controlProps19 = props.controlProps) !== null && _props$controlProps19 !== void 0 && _props$controlProps19.hideOutOfOfficeHoursPane) && shouldShowOutOfOfficeHoursPane(state) && (decodeComponentString((_props$componentOverr5 = props.componentOverrides) === null || _props$componentOverr5 === void 0 ? void 0 : _props$componentOverr5.outOfOfficeHoursPane) || /*#__PURE__*/React.createElement(OutOfOfficeHoursPaneStateful, props.outOfOfficeHoursPaneProps)), !((_props$controlProps20 = props.controlProps) !== null && _props$controlProps20 !== void 0 && _props$controlProps20.hideReconnectChatPane) && shouldShowReconnectChatPane(state) && (decodeComponentString((_props$componentOverr6 = props.componentOverrides) === null || _props$componentOverr6 === void 0 ? void 0 : _props$componentOverr6.reconnectChatPane) || /*#__PURE__*/React.createElement(ReconnectChatPaneStateful, {
     reconnectChatProps: props.reconnectChatPaneProps,
     initStartChat: initStartChatRelay
-  })), !((_props$controlProps11 = props.controlProps) !== null && _props$controlProps11 !== void 0 && _props$controlProps11.hidePreChatSurveyPane) && shouldShowPreChatSurveyPane(state) && /*#__PURE__*/React.createElement(PreChatSurveyPaneStateful, {
+  })), !((_props$controlProps21 = props.controlProps) !== null && _props$controlProps21 !== void 0 && _props$controlProps21.hidePreChatSurveyPane) && shouldShowPreChatSurveyPane(state) && (decodeComponentString((_props$componentOverr7 = props.componentOverrides) === null || _props$componentOverr7 === void 0 ? void 0 : _props$componentOverr7.preChatSurveyPane) || /*#__PURE__*/React.createElement(PreChatSurveyPaneStateful, {
     surveyProps: props.preChatSurveyPaneProps,
     initStartChat: initStartChatRelay
-  }), !((_props$controlProps12 = props.controlProps) !== null && _props$controlProps12 !== void 0 && _props$controlProps12.hideCallingContainer) && shouldShowCallingContainer(state) && /*#__PURE__*/React.createElement(CallingContainerStateful, _extends({
+  })), !((_props$controlProps22 = props.controlProps) !== null && _props$controlProps22 !== void 0 && _props$controlProps22.hideCallingContainer) && shouldShowCallingContainer(state) && /*#__PURE__*/React.createElement(CallingContainerStateful, _extends({
     voiceVideoCallingSdk: voiceVideoCallingSDK
-  }, props.callingContainerProps)), !((_props$controlProps13 = props.controlProps) !== null && _props$controlProps13 !== void 0 && _props$controlProps13.hideWebChatContainer) && shouldShowWebChatContainer(state) && (decodeComponentString((_props$componentOverr7 = props.componentOverrides) === null || _props$componentOverr7 === void 0 ? void 0 : _props$componentOverr7.webChatContainer) || /*#__PURE__*/React.createElement(WebChatContainerStateful, props.webChatContainerProps)), !((_props$controlProps14 = props.controlProps) !== null && _props$controlProps14 !== void 0 && _props$controlProps14.hideConfirmationPane) && shouldShowConfirmationPane(state) && (decodeComponentString((_props$componentOverr8 = props.componentOverrides) === null || _props$componentOverr8 === void 0 ? void 0 : _props$componentOverr8.confirmationPane) || /*#__PURE__*/React.createElement(ConfirmationPaneStateful, _extends({}, confirmationPaneProps, {
+  }, props.callingContainerProps)), !((_props$controlProps23 = props.controlProps) !== null && _props$controlProps23 !== void 0 && _props$controlProps23.hideWebChatContainer) && shouldShowWebChatContainer(state) && (decodeComponentString((_props$componentOverr8 = props.componentOverrides) === null || _props$componentOverr8 === void 0 ? void 0 : _props$componentOverr8.webChatContainer) || /*#__PURE__*/React.createElement(WebChatContainerStateful, props.webChatContainerProps)), !((_props$controlProps24 = props.controlProps) !== null && _props$controlProps24 !== void 0 && _props$controlProps24.hideConfirmationPane) && shouldShowConfirmationPane(state) && (decodeComponentString((_props$componentOverr9 = props.componentOverrides) === null || _props$componentOverr9 === void 0 ? void 0 : _props$componentOverr9.confirmationPane) || /*#__PURE__*/React.createElement(ConfirmationPaneStateful, _extends({}, confirmationPaneProps, {
     setPostChatContext: setPostChatContextRelay,
-    endChat: endChatRelay
-  }))), !((_props$controlProps15 = props.controlProps) !== null && _props$controlProps15 !== void 0 && _props$controlProps15.hidePostChatLoadingPane) && shouldShowPostChatLoadingPane(state) && (decodeComponentString((_props$componentOverr9 = props.componentOverrides) === null || _props$componentOverr9 === void 0 ? void 0 : _props$componentOverr9.postChatLoadingPane) || /*#__PURE__*/React.createElement(PostChatLoadingPaneStateful, props.postChatLoadingPaneProps)), shouldShowPostChatSurveyPane(state) && (decodeComponentString((_props$componentOverr10 = props.componentOverrides) === null || _props$componentOverr10 === void 0 ? void 0 : _props$componentOverr10.postChatSurveyPane) || /*#__PURE__*/React.createElement(PostChatSurveyPaneStateful, _extends({}, props.postChatSurveyPaneProps, props.chatSDK))), createFooter(props, state), shouldShowEmailTranscriptPane(state) && (decodeComponentString((_props$componentOverr11 = props.componentOverrides) === null || _props$componentOverr11 === void 0 ? void 0 : _props$componentOverr11.emailTranscriptPane) || /*#__PURE__*/React.createElement(EmailTranscriptPaneStateful, props.emailTranscriptPane))));
+    prepareEndChat: prepareEndChatRelay
+  }))), !((_props$controlProps25 = props.controlProps) !== null && _props$controlProps25 !== void 0 && _props$controlProps25.hidePostChatLoadingPane) && shouldShowPostChatLoadingPane(state) && (decodeComponentString((_props$componentOverr10 = props.componentOverrides) === null || _props$componentOverr10 === void 0 ? void 0 : _props$componentOverr10.postChatLoadingPane) || /*#__PURE__*/React.createElement(PostChatLoadingPaneStateful, props.postChatLoadingPaneProps)), shouldShowPostChatSurveyPane(state) && (decodeComponentString((_props$componentOverr11 = props.componentOverrides) === null || _props$componentOverr11 === void 0 ? void 0 : _props$componentOverr11.postChatSurveyPane) || /*#__PURE__*/React.createElement(PostChatSurveyPaneStateful, _extends({}, props.postChatSurveyPaneProps, props.chatSDK))), createFooter(props, state), shouldShowEmailTranscriptPane(state) && (decodeComponentString((_props$componentOverr12 = props.componentOverrides) === null || _props$componentOverr12 === void 0 ? void 0 : _props$componentOverr12.emailTranscriptPane) || /*#__PURE__*/React.createElement(EmailTranscriptPaneStateful, props.emailTranscriptPane))));
 };
 export default LiveChatWidgetStateful;

package/lib/esm/components/loadingpanestateful/LoadingPaneStateful.js

@@ -26,7 +26,7 @@ export const LoadingPaneStateful = props => {
       firstElement[0].focus();
     }
 
-    TelemetryHelper.logActionEvent(LogLevel.INFO, {
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
       Event: TelemetryEvent.LoadingPaneLoaded,
       Description: "Loading pane loaded."
     });

package/lib/esm/components/ooohpanestateful/OOOHPaneStateful.js

@@ -1,5 +1,7 @@
+import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useEffect } from "react";
 import { OutOfOfficeHoursPane } from "@microsoft/omnichannel-chat-components";
+import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { defaultGeneralStyleProps } from "./common/defaultStyleProps/defaultgeneralOOOHPaneStyleProps";
 import { findAllFocusableElement } from "../../common/utils";
 import useChatContextStore from "../../hooks/useChatContextStore";
@@ -23,6 +25,10 @@ export const OutOfOfficeHoursPaneStateful = props => {
     if (firstElement && firstElement[0]) {
       firstElement[0].focus();
     }
+
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.OutOfOfficePaneLoaded
+    });
   }, []);
   return /*#__PURE__*/React.createElement(OutOfOfficeHoursPane, {
     componentOverrides: props.componentOverrides,