@microsoft/omnichannel-chat-widget 0.1.0-main.3eb9e8c → 0.1.0-main.4151518

package/lib/esm/plugins/newMessageEventHandler.js

@@ -5,19 +5,14 @@ import { TelemetryHelper } from "../common/telemetry/TelemetryHelper";
 export const createOnNewAdapterActivityHandler = (chatId, userId) => {
   const onNewAdapterActivityHandler = activity => {
     var _activity$channelData, _activity$channelData2, _activity$channelData3;
-
     const isActivityMessage = (activity === null || activity === void 0 ? void 0 : activity.type) === Constants.message;
-    const isNotHistoryMessage = isActivityMessage && !(activity !== null && activity !== void 0 && (_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(Constants.historyMessageTag)) && !(activity !== null && activity !== void 0 && (_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && _activity$channelData3.fromList);
-
-    if (isNotHistoryMessage) {
-      raiseMessageEvent(activity);
-    }
+    const isHistoryMessage = isActivityMessage && ((activity === null || activity === void 0 ? void 0 : (_activity$channelData = activity.channelData) === null || _activity$channelData === void 0 ? void 0 : (_activity$channelData2 = _activity$channelData.tags) === null || _activity$channelData2 === void 0 ? void 0 : _activity$channelData2.includes(Constants.historyMessageTag)) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData3 = activity.channelData) === null || _activity$channelData3 === void 0 ? void 0 : _activity$channelData3.fromList));
+    raiseMessageEvent(activity, isHistoryMessage);
   };
-
-  const raiseMessageEvent = activity => {
+  let isHistoryMessageReceivedEventRasied = false;
+  const raiseMessageEvent = (activity, isHistoryMessage) => {
     if ((activity === null || activity === void 0 ? void 0 : activity.type) === Constants.message) {
       var _text, _text2, _activity$channelData4, _activity$from;
-
       const payload = {
         // To identify hidden contents vs empty content
         // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -28,7 +23,6 @@ export const createOnNewAdapterActivityHandler = (chatId, userId) => {
         tags: activity === null || activity === void 0 ? void 0 : (_activity$channelData4 = activity.channelData) === null || _activity$channelData4 === void 0 ? void 0 : _activity$channelData4.tags,
         messageType: ""
       };
-
       if ((activity === null || activity === void 0 ? void 0 : (_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) === Constants.userMessageTag) {
         // eslint-disable-next-line @typescript-eslint/no-explicit-any
         payload.messageType = Constants.userMessageTag;
@@ -43,40 +37,49 @@ export const createOnNewAdapterActivityHandler = (chatId, userId) => {
         });
       } else {
         var _activity$channelData5, _activity$channelData6;
-
         if (activity !== null && activity !== void 0 && (_activity$channelData5 = activity.channelData) !== null && _activity$channelData5 !== void 0 && (_activity$channelData6 = _activity$channelData5.tags) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.includes(Constants.systemMessageTag)) {
           // eslint-disable-next-line @typescript-eslint/no-explicit-any
           payload.messageType = Constants.systemMessageTag;
+          TelemetryHelper.logActionEvent(LogLevel.INFO, {
+            Event: TelemetryEvent.SystemMessageReceived,
+            Description: "System message received"
+          });
         } else {
           var _activity$channelData7, _activity$channelData8, _activity$channelData9;
-
           // eslint-disable-next-line @typescript-eslint/no-explicit-any
-          const messageHasNoText = !(activity !== null && activity !== void 0 && activity.text); // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-          const messageHasNoTags = !(activity !== null && activity !== void 0 && activity.channelData) || !(activity !== null && activity !== void 0 && (_activity$channelData7 = activity.channelData) !== null && _activity$channelData7 !== void 0 && _activity$channelData7.tags) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData8 = activity.channelData) === null || _activity$channelData8 === void 0 ? void 0 : (_activity$channelData9 = _activity$channelData8.tags) === null || _activity$channelData9 === void 0 ? void 0 : _activity$channelData9.length) === 0; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
+          const messageHasNoText = !(activity !== null && activity !== void 0 && activity.text);
+          // eslint-disable-next-line @typescript-eslint/no-explicit-any
+          const messageHasNoTags = !(activity !== null && activity !== void 0 && activity.channelData) || !(activity !== null && activity !== void 0 && (_activity$channelData7 = activity.channelData) !== null && _activity$channelData7 !== void 0 && _activity$channelData7.tags) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData8 = activity.channelData) === null || _activity$channelData8 === void 0 ? void 0 : (_activity$channelData9 = _activity$channelData8.tags) === null || _activity$channelData9 === void 0 ? void 0 : _activity$channelData9.length) === 0;
+          // eslint-disable-next-line @typescript-eslint/no-explicit-any
           const messageHasNoAttachments = !(activity !== null && activity !== void 0 && activity.attachments) || (activity === null || activity === void 0 ? void 0 : activity.attachments.length) === 0;
-
           if (messageHasNoTags && messageHasNoText && messageHasNoAttachments) {
             return;
           }
-
           payload.messageType = Constants.userMessageTag;
         }
-
         const newMessageReceivedEvent = {
-          eventName: BroadcastEvent.NewMessageReceived,
+          eventName: isHistoryMessage ? BroadcastEvent.HistoryMessageReceived : BroadcastEvent.NewMessageReceived,
           payload: payload
         };
         BroadcastService.postMessage(newMessageReceivedEvent);
-        TelemetryHelper.logActionEvent(LogLevel.INFO, {
-          Event: TelemetryEvent.MessageReceived,
-          Description: "New message received",
-          Data: payload
-        });
+        if (!isHistoryMessage) {
+          TelemetryHelper.logActionEvent(LogLevel.INFO, {
+            Event: TelemetryEvent.MessageReceived,
+            Description: "New message received",
+            Data: payload
+          });
+        } else {
+          if (!isHistoryMessageReceivedEventRasied) {
+            isHistoryMessageReceivedEventRasied = true;
+            TelemetryHelper.logActionEvent(LogLevel.INFO, {
+              Event: TelemetryEvent.HistoryMessageReceived,
+              Description: "History message received",
+              Data: payload
+            });
+          }
+        }
       }
     }
   };
-
   return onNewAdapterActivityHandler;
 };

package/lib/types/assets/Icons.d.ts

@@ -9,3 +9,4 @@ export declare const PowerpointIcon = "data:image/svg+xml;base64,PHN2ZyB4bWxucz0
 export declare const VideoIcon = "data:image/svg+xml;base64,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";
 export declare const VisioIcon = "data:image/svg+xml;base64,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";
 export declare const WordIcon = "data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciDQogICAgdmlld0JveD0iMCAwIDIwNDggMjA0OCINCiAgICB3aWR0aD0iMTJweCINCiAgICBoZWlnaHQ9IjEycHgiPg0KICAgIDxwYXRoIGQ9Ik0yMDQ4IDQ3NXYxNDQ1cTAgMjctMTAgNTB0LTI3IDQwLTQxIDI4LTUwIDEwSDY0MHEtMjcgMC01MC0xMHQtNDAtMjctMjgtNDEtMTAtNTB2LTI1NkgxMTVxLTI0IDAtNDQtOXQtMzctMjUtMjUtMzYtOS00NVY2MjdxMC0yNCA5LTQ0dDI1LTM3IDM2LTI1IDQ1LTloMzk3VjEyOHEwLTI3IDEwLTUwdDI3LTQwIDQxLTI4IDUwLTEwaDkzM3EyNiAwIDQ5IDl0NDIgMjhsMzQ3IDM0N3ExOCAxOCAyNyA0MXQxMCA1MHptLTM4NC0yNTZ2MTY1aDE2NWwtMTY1LTE2NXpNMzIwIDE0MjRoMTYxcTItOCA5LTQzdDE4LTgzIDIxLTEwMyAyMi0xMDEgMTYtNzYgOC0zMWw3IDMwcTcgMzAgMTcgNzd0MjMgMTAwIDIzIDEwMyAxOSA4NCAxMCA0M2gxNjBsMTQ4LTY3Mkg4MzRsLTgwIDQzOC0xMDAtNDM4SDUwMmwtOTYgNDQwLTg2LTQ0MEgxNzBsMTUwIDY3MnptMzIwIDQ5NmgxMjgwVjUxMmgtMjU2cS0yNyAwLTUwLTEwdC00MC0yNy0yOC00MS0xMC01MFYxMjhINjQwdjM4NGgzOTdxMjQgMCA0NCA5dDM3IDI1IDI1IDM2IDkgNDV2OTIycTAgMjQtOSA0NHQtMjUgMzctMzYgMjUtNDUgOUg2NDB2MjU2em02NDAtMTAyNFY3NjhoNTEydjEyOGgtNTEyem0wIDI1NnYtMTI4aDUxMnYxMjhoLTUxMnptMCAyNTZ2LTEyOGg1MTJ2MTI4aC01MTJ6IiAvPg0KPC9zdmc+";
+export declare const AlertIcon = "data:image/svg+xml;base64,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";

package/lib/types/common/Constants.d.ts

@@ -17,6 +17,8 @@ export declare class Constants {
     static readonly true = "true";
     static readonly false = "false";
     static readonly maximumUnreadMessageCount = 99;
+    static readonly userParticipantTypeTag = "User";
+    static readonly botParticipantTypeTag = "Bot";
     static readonly channelIdKey = "ChannelId-";
     static readonly ChannelId = "lcw";
     static readonly CustomerTag = "FromCustomer";
@@ -77,6 +79,8 @@ export declare class Constants {
     static readonly internetConnectionTestUrlText = "Omnichannel Connect Test";
     static readonly ChatWidgetStateChangedPrefix = "ChatWidgetStateChanged";
     static readonly PostChatLoadingDurationInMs = 2000;
+    static readonly BrowserUnloadConfirmationMessage = "Do you want to leave chat?";
+    static readonly CacheTtlInMinutes = 15;
 }
 export declare const Regex: {
     new (): {};
@@ -124,6 +128,7 @@ export declare class HtmlAttributeNames {
     static readonly adaptiveCardClassName = "ac-adaptiveCard";
     static readonly adaptiveCardTextBlockClassName = "ac-textBlock";
     static readonly adaptiveCardToggleInputClassName = "ac-toggleInput";
+    static readonly adaptiveCardActionSetClassName = "ac-actionSet";
 }
 export declare class WebChatMiddlewareConstants {
     static readonly nextVisibleActivity = "nextVisibleActivity";
@@ -131,6 +136,11 @@ export declare class WebChatMiddlewareConstants {
     static readonly maxTextLength = 6000;
     static readonly adaptiveCard = "AdaptiveCard";
 }
+export declare class AMSConstants {
+    static readonly supportedImagesMimeTypes: string[];
+    static readonly maxSupportedImageSize = 20;
+    static readonly maxSupportedFileSize = 300;
+}
 export declare class MimeTypes {
     static readonly UnknownFileType = "application/octet-stream";
 }
@@ -149,6 +159,18 @@ export declare enum EnvironmentVersion {
     int = "int",
     test = "test"
 }
+export declare enum E2VVOptions {
+    NoCalling = "192350000",
+    VideoAndVoiceCalling = "192350001",
+    VoiceOnly = "192350002"
+}
+export declare enum LiveWorkItemState {
+    Active = "Active",
+    Closed = "Closed",
+    Open = "Open",
+    Waiting = "Waiting",
+    WrapUp = "WrapUp"
+}
 export declare class TranscriptConstants {
     static readonly ChatTranscriptsBodyColor = "#F5F5F5";
     static readonly TranscriptMessageEmojiMessageType = "http://schema.skype.com/emoji";

package/lib/types/common/storage/default/defaultCacheManager.d.ts

@@ -0,0 +1,4 @@
+export declare class defaultCacheManager {
+    static InternalCache: any;
+}
+export declare const registerBroadcastServiceForLocalStorage: (orgid: string, widgetId: string, widgetInstanceId: string, ttlInMins: number) => void;

package/lib/types/common/storage/default/defaultClientDataStoreProvider.d.ts

@@ -0,0 +1,2 @@
+import { IContextDataStore } from "../../interfaces/IContextDataStore";
+export declare const defaultClientDataStoreProvider: (cacheTtlinMins?: number) => IContextDataStore;

package/lib/types/common/storage/default/defaultInMemoryDataStore.d.ts

@@ -0,0 +1,6 @@
+export declare const defaultInitializeInMemoryDataStore: (widgetId: string) => void;
+export declare const inMemoryDataStore: () => {
+    getData: (key: string) => any;
+    setData: (key: any, data: any) => void;
+    removeData: (key: string) => void;
+};

package/lib/types/common/telemetry/TelemetryConstants.d.ts

@@ -30,9 +30,9 @@ export declare enum BroadcastEvent {
     InvalidAdaptiveCardFormat = "InvalidAdaptiveCardFormat",
     NewMessageSent = "NewMessageSent",
     NewMessageReceived = "NewMessageReceived",
+    HistoryMessageReceived = "HistoryMessageReceived",
     RedirectPageRequest = "RedirectPageRequest",
     StartChat = "StartChat",
-    StartChatSkippingChatButtonRendering = "StartChatSkippingChatButtonRendering",
     StartUnauthenticatedReconnectChat = "StartUnauthenticatedReconnectChat",
     InitiateEndChat = "InitiateEndChat",
     SetCustomContext = "SetCustomContext",
@@ -41,7 +41,14 @@ export declare enum BroadcastEvent {
     ChatInitiated = "ChatInitiated",
     CloseChat = "CloseChat",
     InitiateEndChatOnBrowserUnload = "InitiateEndChatOnBrowserUnload",
-    ClosePopoutWindow = "ClosePopoutWindow"
+    ClosePopoutWindow = "ClosePopoutWindow",
+    RaiseErrorEvent = "RaiseErrorEvent",
+    NetworkDisconnected = "NetworkDisconnected",
+    NetworkReconnected = "NetworkReconnected",
+    SigninCardReceived = "SignInCardReceived",
+    BotAuthConfigRequest = "BotAuthConfigRequest",
+    BotAuthConfigResponse = "BotAuthConfigResponse",
+    HideChatVisibilityChangeEvent = "hideChatVisibilityChangeEvent"
 }
 export declare enum TelemetryEvent {
     CallAdded = "CallAdded",
@@ -52,8 +59,8 @@ export declare enum TelemetryEvent {
     CallDisconnected = "CallDisconnected",
     CallDisconnectedException = "CallDisconnectedException",
     IncomingCallEnded = "incomingCallEnded",
-    VoiceVideoInitialize = "VoiceVideoInitialize",
-    VoiceVideoInitializeException = "VoiceVideoInitializeException",
+    VoiceVideoSdkInitialize = "VoiceVideoSdkInitialize",
+    VoiceVideoSdkInitializeException = "VoiceVideoSdkInitializeException",
     VoiceVideoLoading = "VoiceVideoLoading",
     VoiceVideoNotLoaded = "VoiceVideoNotLoaded",
     VoiceVideoLoadingException = "VoiceVideoLoadingException",
@@ -76,15 +83,18 @@ export declare enum TelemetryEvent {
     GetConversationDetailsCallFailed = "GetConversationDetailsCallFailed",
     EndChatSDKCallFailed = "EndChatSDKCallFailed",
     GetChatReconnectContextSDKCallFailed = "GetChatReconnectContextSDKCallFailed",
-    PostChatContextCallSucceed = "PostChatContextCallSucceed",
-    PostChatContextCallFailed = "PostChatContextCallFailed",
     ParseAdaptiveCardFailed = "ParseAdaptiveCardFailed",
+    ClientDataStoreProviderFailed = "ClientDataStoreProviderFailed",
+    InMemoryDataStoreFailed = "InMemoryDataStoreFailed",
+    ChatVisibilityChanged = "ChatVisibilityChanged",
     WebChatLoaded = "WebChatLoaded",
     LCWChatButtonClicked = "LCWChatButtonClicked",
     LCWChatButtonShow = "LCWChatButtonShow",
+    WidgetLoadStarted = "WidgetLoadStarted",
     WidgetLoadComplete = "WidgetLoadComplete",
     WidgetLoadFailed = "WidgetLoadFailed",
     StartChatMethodException = "StartChatMethodException",
+    CloseChatCall = "CloseChatCall",
     CloseChatMethodException = "CloseChatMethodException",
     PrechatSurveyLoaded = "PrechatSurveyLoaded",
     PrechatSubmitted = "PrechatSubmitted",
@@ -98,6 +108,7 @@ export declare enum TelemetryEvent {
     DownloadTranscriptResponseNullOrUndefined = "DownloadTranscriptResponseNullOrUndefined",
     EmailTranscriptSent = "EmailTranscriptSent",
     EmailTranscriptFailed = "EmailTranscriptFailed",
+    ErrorUIPaneLoaded = "ErrorUIPaneLoaded",
     DownloadTranscriptFailed = "DownloadTranscriptFailed",
     StartChatFailed = "StartChatFailed",
     IC3ThreadUpdateEventReceived = "IC3ThreadUpdateEventReceived",
@@ -106,8 +117,6 @@ export declare enum TelemetryEvent {
     LoadingPaneLoaded = "LoadingPaneLoaded",
     EmailTranscriptLoaded = "EmailTranscriptLoaded",
     OutOfOfficePaneLoaded = "OutOfOfficePaneLoaded",
-    PostChatSurveyLoadingPaneLoaded = "PostChatSurveyLoadingPaneLoaded",
-    PostChatSurveyLoaded = "PostChatSurveyLoaded",
     ConfirmationPaneLoaded = "ConfirmationPaneLoaded",
     ProactiveChatPaneLoaded = "ProactiveChatPaneLoaded",
     ReconnectChatPaneLoaded = "ReconnectChatPaneLoaded",
@@ -120,15 +129,31 @@ export declare enum TelemetryEvent {
     SuppressBotMagicCodeSucceeded = "SuppressBotMagicCodeSucceeded",
     SuppressBotMagicCodeFailed = "SuppressBotMagicCodeFailed",
     GetConversationDetailsException = "GetConversationDetailsException",
+    AppStatesException = "AppStatesException",
     BrowserUnloadEventStarted = "BrowserUnloadEventStarted",
+    GetAuthTokenCalled = "GetAuthTokenCalled",
+    GetAuthTokenFailed = "GetAuthTokenFailed",
+    ReceivedNullOrEmptyToken = "ReceivedNullOrEmptyToken",
+    CustomerVoiceResponsePageLoaded = "CustomerVoiceResponsePageLoaded",
+    CustomerVoiceFormResponseSubmitted = "CustomerVoiceFormResponseSubmitted",
+    CustomerVoiceFormResponseError = "CustomerVoiceFormResponseError",
+    BotAuthActivityEmptySasUrl = "BotAuthActivityEmptySasUrl",
+    SetBotAuthProviderFetchConfig = "SetBotAuthProviderFetchConfig",
+    SetBotAuthProviderHideCard = "SetBotAuthProviderHideCard",
+    SetBotAuthProviderDisplayCard = "SetBotAuthProviderDisplayCard",
+    SetBotAuthProviderNotFound = "SetBotAuthProviderNotFound",
     ProcessingHTMLTextMiddlewareFailed = "ProcessingHTMLTextMiddlewareFailed",
     ProcessingSanitizationMiddlewareFailed = "ProcessingSanitizationMiddlewareFailed",
     FormatTagsMiddlewareJSONStringifyFailed = "FormatTagsMiddlewareJSONStringifyFailed",
+    AttachmentUploadValidatorMiddlewareFailed = "AttachmentUploadValidatorMiddlewareFailed",
     QueuePositionMessageRecieved = "QueuePositionMessageRecieved",
     AverageWaitTimeMessageRecieved = "AverageWaitTimeMessageRecieved",
     DataMaskingRuleApplied = "DataMaskingRuleApplied",
+    DataMaskingRuleApplyFailed = "DataMaskingRuleApplyFailed",
     IC3ClientEvent = "IC3ClientEvent",
     ConversationEndedThreadEventReceived = "ConversationEndedThreadEventReceived",
+    ConversationEndedByCustomer = "ConversationEndedByCustomer",
+    ConversationEndedByAgent = "ConversationEndedByAgent",
     InvalidConfiguration = "InvalidConfiguration",
     SendTypingIndicatorSucceeded = "SendTypingIndicatorSucceeded",
     SendTypingIndicatorFailed = "SendTypingIndicatorFailed",
@@ -146,7 +171,20 @@ export declare enum TelemetryEvent {
     ReconnectChatMinimize = "ReconnectChatMinimize",
     MessageSent = "MessageSent",
     MessageReceived = "MessageReceived",
-    CustomContextReceived = "CustomContextReceived"
+    SystemMessageReceived = "SystemMessageReceived",
+    HistoryMessageReceived = "HistoryMessageReceived",
+    CustomContextReceived = "CustomContextReceived",
+    NetworkDisconnected = "NetworkDisconnected",
+    NetworkReconnected = "NetworkReconnected",
+    LinkModePostChatWorkflowStarted = "LinkModePostChatWorkflowStarted",
+    EmbedModePostChatWorkflowStarted = "EmbedModePostChatWorkflowStarted",
+    PostChatWorkflowFromCustomer = "PostChatWorkflowFromCustomer",
+    PostChatWorkflowFromAgent = "PostChatWorkflowFromAgent",
+    PostChatWorkflowFromBot = "PostChatWorkflowFromBot",
+    PostChatContextCallSucceed = "PostChatContextCallSucceed",
+    PostChatContextCallFailed = "PostChatContextCallFailed",
+    PostChatSurveyLoadingPaneLoaded = "PostChatSurveyLoadingPaneLoaded",
+    PostChatSurveyLoaded = "PostChatSurveyLoaded"
 }
 export interface TelemetryInput {
     scenarioType: ScenarioType;

package/lib/types/common/telemetry/TelemetryHelper.d.ts

@@ -31,7 +31,7 @@ export declare class TelemetryHelper {
     static addWidgetDataToTelemetry(telemetryConfig: ITelemetryConfig, telemetryInternalData: IInternalTelemetryData): IInternalTelemetryData;
     static addSessionDataToTelemetry(chatSession: LiveChatContext, telemetryInternalData: IInternalTelemetryData): IInternalTelemetryData;
     static addConversationDataToTelemetry(liveWorkItem: LiveWorkItemDetails, telemetryInternalData: IInternalTelemetryData): IInternalTelemetryData;
-    static logCallingEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper, callId?: string) => void;
+    static logCallingEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper, callId?: string | undefined) => void;
     static logLoadingEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;
     static logActionEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;
     static logSDKEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;

package/lib/types/common/telemetry/definitions/Contracts.d.ts

@@ -7,8 +7,9 @@ export interface BaseContract {
     OrganizationId: string;
     LCWRuntimeId: string;
     CurrentRequestId: string;
-    ExceptionDetails?: string;
+    ExceptionDetails?: any;
     LogLevel: string;
+    Description?: string;
 }
 export interface ConfigValidationContract extends BaseContract {
     Event?: string;
@@ -31,6 +32,8 @@ export interface LoadContract extends BaseContract {
 export interface ActionsContract extends BaseContract {
     Event?: string;
     ActionType?: string;
+    Description?: string;
+    CustomProperties?: any;
 }
 export interface IC3ClientContract extends BaseContract {
     Event?: string;
@@ -40,7 +43,6 @@ export interface IC3ClientContract extends BaseContract {
     EndpointId?: string;
     ErrorCode?: string;
     ShouldBubbleToHost?: boolean;
-    Description?: string;
 }
 export interface OCChatSDKContract extends BaseContract {
     RequestId: string;
@@ -58,7 +60,6 @@ export interface WebChatContract extends BaseContract {
 export interface CallingContract extends BaseContract {
     CallId?: string;
     Event?: string;
-    Description?: string;
 }
 export interface ACSAdapterContract extends BaseContract {
     Description?: string;
@@ -68,6 +69,5 @@ export interface ACSAdapterContract extends BaseContract {
     TimeStamp?: string;
     Event?: string;
     ErrorCode?: string;
-    ExceptionDetails?: any;
 }
 export declare type TelemetryContract = OCChatSDKContract | IC3ClientContract | ActionsContract | LoadContract | WebChatContract | ConfigValidationContract | CallingContract | ACSAdapterContract | BaseContract | any;

package/lib/types/common/telemetry/definitions/Payload.d.ts

@@ -72,6 +72,7 @@ export interface ActionTelemetryData extends BaseTelemetryData {
     ActionType?: string;
     ExceptionDetails?: object;
     Description?: string;
+    CustomProperties?: any;
 }
 export interface CallingTelemetryData extends BaseTelemetryData {
     CallId?: string;

package/lib/types/common/telemetry/interfaces/ITelemetryConfig.d.ts

@@ -41,4 +41,8 @@ export interface ITelemetryConfig {
     * Omnichannel Chat SDK Version
     */
     OCChatSDKVersion: string;
+    /**
+    * LCW Runtime Id
+    */
+    LCWRuntimeId?: string;
 }

package/lib/types/common/utils.d.ts

@@ -18,12 +18,14 @@ export declare const extractPreChatSurveyResponseValues: (preChatSurvey: string,
     value: string;
 }[]) => {};
 export declare const isNullOrUndefined: (obj: any) => boolean;
-export declare const isNullOrEmptyString: (s: string) => boolean;
+export declare const isNullOrEmptyString: (s: string | null) => boolean;
 export declare const newGuid: () => string;
 export declare const createTimer: () => ITimer;
 export declare const getDomain: (hostValue: any) => string;
-export declare const getWidgetCacheId: (orgId: string, widgetId: string) => string;
-export declare const getWidgetEndChatEventName: (orgId: string, widgetId: string) => string;
-export declare const getStateFromCache: (orgId: string, widgetId: string) => any;
+export declare const getWidgetCacheId: (orgId: string, widgetId: string, widgetInstanceId: string) => string;
+export declare const getWidgetEndChatEventName: (orgId: string, widgetId: string, widgetInstanceId: string) => string;
+export declare const getStateFromCache: (orgId: string, widgetId: string, widgetInstanceId: string) => any;
 export declare const isUndefinedOrEmpty: (object: any) => boolean;
 export declare const addDelayInMs: (ms: number) => Promise<void>;
+export declare const getBroadcastChannelName: (widgetId: string, widgetInstanceId: string) => string;
+export declare const debounceLeading: (fn: any, ms?: number) => (...args: any[]) => void;

package/lib/types/components/confirmationpanestateful/interfaces/IConfirmationPaneStatefulParams.d.ts

@@ -1,14 +1,7 @@
-import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
 import { IConfirmationPaneStatefulProps } from "./IConfirmationPaneStatefulProps";
 export interface IConfirmationPaneStatefulParams extends IConfirmationPaneStatefulProps {
     /**
      * setPostChatContext: Internal Prop injected for setting Post Chat Context
      */
     setPostChatContext: () => Promise<void>;
-    /**
-     * prepareEndChat: Internal Prop injected for checking PostChat contexts and trigerring end of chat
-     * @param adapter : The chat adapter for the live chat session
-     * @param state : The chat state where the conversation is currently in
-     */
-    prepareEndChat: (adapter: any, state: ILiveChatWidgetContext) => Promise<void>;
 }

package/lib/types/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.d.ts

@@ -1 +1 @@
-export declare const downloadTranscript: (chatSDK: any, renderMarkDown?: ((transcriptContent: string) => string) | undefined, bannerMessageOnError?: string, attachmentMessage?: string) => Promise<void>;
+export declare const downloadTranscript: (chatSDK: any, renderMarkDown?: ((transcriptContent: string) => string) | undefined, bannerMessageOnError?: string | undefined, attachmentMessage?: string | undefined) => Promise<void>;

package/lib/types/components/headerstateful/interfaces/IHeaderStatefulParams.d.ts

@@ -15,6 +15,7 @@ export interface IHeaderStatefulParams {
      * @param adapter : The chat adapter for the live chat session
      * @param skipEndChatSDK : If set to true endchat will skip chatSDK endChat call
      * @param skipCloseChat : If set to true endchat will skip closing the live chat instance
+     * @param postMessageToOtherTab : If set to true endchat will send a message to other tabs(multi-tabs)
      */
-    endChat: (adapter: any, skipEndChatSDK?: boolean, skipCloseChat?: boolean) => Promise<void>;
+    endChat: (adapter: any, skipEndChatSDK?: boolean, skipCloseChat?: boolean, postMessageToOtherTab?: boolean) => Promise<void>;
 }

package/lib/types/components/livechatwidget/common/ActivityStreamHandler.d.ts

@@ -0,0 +1,14 @@
+export declare class ActivityStreamHandler {
+    static restoreDeferred: any;
+    static restorePromise: Promise<any>;
+    /**
+     * Use of a deferred pattern, to hold the execution of the activity.
+     *
+     * */
+    static cork(): void;
+    /**
+     * Resolve the promise, releasing it to continue with the execution of the activity.
+     *
+     * */
+    static uncork(): void;
+}

package/lib/types/components/livechatwidget/common/ActivitySubscriber/BotAuthActivitySubscriber.d.ts

@@ -0,0 +1,9 @@
+import { IActivitySubscriber } from "./IActivitySubscriber";
+export declare class BotAuthActivitySubscriber implements IActivitySubscriber {
+    observer: any;
+    private signInCardSeen;
+    constructor();
+    applicable(activity: any): boolean;
+    apply(activity: any): Promise<any>;
+    next(activity: any): Promise<any>;
+}

package/lib/types/components/livechatwidget/common/ActivitySubscriber/DefaultActivitySubscriber.d.ts

@@ -0,0 +1,5 @@
+import { IActivitySubscriber } from "./IActivitySubscriber";
+export declare class DefaultActivitySubscriber implements IActivitySubscriber {
+    observer: any;
+    next(activity: any): Promise<boolean>;
+}

package/lib/types/components/livechatwidget/common/ActivitySubscriber/IActivitySubscriber.d.ts

@@ -0,0 +1,6 @@
+export interface IActivitySubscriber {
+    observer: any;
+    next(activity: any): Promise<any>;
+    applicable?(activity: any): boolean;
+    apply?(activity: any): Promise<any>;
+}

package/lib/types/components/livechatwidget/common/ActivitySubscriber/PauseActivitySubscriber.d.ts

@@ -0,0 +1,7 @@
+import { IActivitySubscriber } from "./IActivitySubscriber";
+export declare class PauseActivitySubscriber implements IActivitySubscriber {
+    observer: any;
+    apply(activity: any): Promise<void>;
+    applicable(activity: any): boolean;
+    next(activity: any): Promise<any>;
+}

package/lib/types/components/livechatwidget/common/ChatAdapterShim.d.ts

@@ -0,0 +1,7 @@
+export declare class ChatAdapterShim {
+    chatAdapter: any;
+    activityObserver: any;
+    private subscribers;
+    constructor(chatAdapter: any);
+    addSubscriber(subscriber: any): void;
+}

package/lib/types/components/livechatwidget/common/Deferred.d.ts

@@ -0,0 +1,9 @@
+export declare class Deferred<T> {
+    private _promise;
+    private _resolve;
+    private _reject;
+    constructor();
+    resolve: (value?: any | PromiseLike<T>) => void;
+    reject: (value?: any | PromiseLike<T>) => void;
+    get promise(): Promise<T>;
+}

package/lib/types/components/livechatwidget/common/agentEndConversationHelper.d.ts

@@ -0,0 +1,6 @@
+import { Dispatch } from "react";
+import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetAction";
+import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
+import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
+declare const handleAgentEndConversation: (props: ILiveChatWidgetProps, state: ILiveChatWidgetContext, dispatch: Dispatch<ILiveChatWidgetAction>) => void;
+export { handleAgentEndConversation };

package/lib/types/components/livechatwidget/common/authHelper.d.ts

@@ -0,0 +1,5 @@
+import ChatConfig from "@microsoft/omnichannel-chat-sdk/lib/core/ChatConfig";
+declare const getAuthClientFunction: (chatConfig: ChatConfig | undefined) => string | undefined;
+declare const handleAuthentication: (chatSDK: any, chatConfig: ChatConfig | undefined, getAuthToken: ((authClientFunction?: string | undefined) => Promise<string | null>) | undefined) => Promise<boolean>;
+declare const removeAuthTokenProvider: (chatSDK: any) => void;
+export { getAuthClientFunction, handleAuthentication, removeAuthTokenProvider };

package/lib/types/components/livechatwidget/common/defaultProps/defaultScrollBarProps.d.ts

@@ -0,0 +1,2 @@
+import { IScrollBarProps } from "../../interfaces/IScrollBarProps";
+export declare const defaultScrollBarProps: IScrollBarProps;

package/lib/types/components/livechatwidget/common/endChat.d.ts

@@ -3,5 +3,5 @@ import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetA
 import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
 import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
 declare const prepareEndChat: (props: ILiveChatWidgetProps, chatSDK: any, setAdapter: any, setWebChatStyles: any, dispatch: Dispatch<ILiveChatWidgetAction>, adapter: any, state: ILiveChatWidgetContext) => Promise<void>;
-declare const endChat: (props: ILiveChatWidgetProps, chatSDK: any, setAdapter: any, setWebChatStyles: any, dispatch: Dispatch<ILiveChatWidgetAction>, adapter: any, skipEndChatSDK?: boolean, skipCloseChat?: boolean, postMessageToOtherTab?: boolean) => Promise<void>;
+declare const endChat: (props: ILiveChatWidgetProps, chatSDK: any, setAdapter: any, setWebChatStyles: any, dispatch: Dispatch<ILiveChatWidgetAction>, adapter: any, skipEndChatSDK?: boolean | undefined, skipCloseChat?: boolean | undefined, postMessageToOtherTab?: boolean | undefined) => Promise<void>;
 export { prepareEndChat, endChat };

package/lib/types/components/livechatwidget/common/initWebChatComposer.d.ts

@@ -3,4 +3,4 @@ import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetA
 import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
 import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
 import { IWebChatProps } from "../../webchatcontainerstateful/interfaces/IWebChatProps";
-export declare const initWebChatComposer: (props: ILiveChatWidgetProps, chatSDK: any, state: ILiveChatWidgetContext, dispatch: Dispatch<ILiveChatWidgetAction>, setWebChatStyles: any) => IWebChatProps;
+export declare const initWebChatComposer: (props: ILiveChatWidgetProps, chatSDK: any, setAdapter: any, state: ILiveChatWidgetContext, dispatch: Dispatch<ILiveChatWidgetAction>, adapter: any, setWebChatStyles: any) => IWebChatProps;

package/lib/types/components/livechatwidget/common/reconnectChatHelper.d.ts

@@ -1,11 +1,9 @@
 import "regenerator-runtime/runtime";
+import ChatConfig from "@microsoft/omnichannel-chat-sdk/lib/core/ChatConfig";
 import { Dispatch } from "react";
 import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetAction";
-import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
-import { IAuthProps } from "../interfaces/IAuthProps";
-declare const getChatReconnectContext: (chatSDK: any, reconnectId?: string) => Promise<any>;
-declare const getReconnectIdForAuthenticatedChat: (props: ILiveChatWidgetProps, chatSDK: any) => Promise<string | undefined>;
-declare const handleUnauthenticatedReconnectChat: (chatSDK: any, authProps: IAuthProps | undefined, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, reconnectId: string, initStartChat: any, redirectInSameWindow: boolean | undefined) => Promise<void>;
-declare const startUnauthenticatedReconnectChat: (chatSDK: any, authProps: IAuthProps | undefined, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, reconnectId: string, initStartChat: any) => Promise<void>;
-declare const handleRedirectUnauthenticatedReconnectChat: (chatSDK: any, authProps: IAuthProps | undefined, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, initStartChat: any, reconnectId: string, redirectInSameWindow: boolean | undefined) => Promise<void>;
-export { getChatReconnectContext, getReconnectIdForAuthenticatedChat, handleUnauthenticatedReconnectChat, startUnauthenticatedReconnectChat, handleRedirectUnauthenticatedReconnectChat };
+import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
+declare const handleChatReconnect: (chatSDK: any, props: any, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, initStartChat: any, state: ILiveChatWidgetContext) => Promise<void>;
+declare const getChatReconnectContext: (chatSDK: any, chatConfig: ChatConfig, props: any, isAuthenticatedChat: boolean) => Promise<any>;
+declare const isReconnectEnabled: (chatConfig?: ChatConfig | undefined) => boolean;
+export { handleChatReconnect, isReconnectEnabled, getChatReconnectContext };

package/lib/types/components/livechatwidget/common/setPostChatContextAndLoadSurvey.d.ts

@@ -1,3 +1,8 @@
 import { Dispatch } from "react";
 import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetAction";
-export declare const setPostChatContextAndLoadSurvey: (chatSDK: any, dispatch: Dispatch<ILiveChatWidgetAction>, persistedChat?: boolean) => Promise<void>;
+import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
+import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
+declare const setPostChatContextAndLoadSurvey: (chatSDK: any, dispatch: Dispatch<ILiveChatWidgetAction>, persistedChat?: boolean | undefined) => Promise<void>;
+declare const checkPostChatEnabled: (props: ILiveChatWidgetProps, state: ILiveChatWidgetContext) => boolean;
+declare const initiatePostChat: (props: ILiveChatWidgetProps, chatSDK: any, setAdapter: any, setWebChatStyles: any, dispatch: Dispatch<ILiveChatWidgetAction>, adapter: any, state: ILiveChatWidgetContext) => Promise<void>;
+export { setPostChatContextAndLoadSurvey, checkPostChatEnabled, initiatePostChat };

package/lib/types/components/livechatwidget/common/shareObservable.d.ts

@@ -0,0 +1 @@
+export declare function shareObservable(observable: any): any;

package/lib/types/components/livechatwidget/common/startChat.d.ts

@@ -2,8 +2,9 @@ import { Dispatch } from "react";
 import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetAction";
 import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
 import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
-import { IAuthProps } from "../interfaces/IAuthProps";
+import StartChatOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/StartChatOptionalParams";
 declare const prepareStartChat: (props: ILiveChatWidgetProps, chatSDK: any, state: ILiveChatWidgetContext, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any) => Promise<void>;
-declare const setPreChatAndInitiateChat: (chatSDK: any, authProps: IAuthProps | undefined, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, isProactiveChat?: boolean | false, proactiveChatEnablePrechatState?: boolean | false) => Promise<void>;
-declare const initStartChat: (chatSDK: any, authProps: IAuthProps | undefined, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, params?: any, persistedState?: any) => Promise<void>;
-export { prepareStartChat, initStartChat, setPreChatAndInitiateChat };
+declare const setPreChatAndInitiateChat: (chatSDK: any, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, isProactiveChat?: boolean | undefined, proactiveChatEnablePrechatState?: boolean | undefined, state?: ILiveChatWidgetContext | undefined, props?: ILiveChatWidgetProps | undefined) => Promise<void>;
+declare const initStartChat: (chatSDK: any, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, props?: ILiveChatWidgetProps | undefined, params?: StartChatOptionalParams | undefined, persistedState?: any) => Promise<void>;
+declare const checkIfConversationStillValid: (chatSDK: any, dispatch: Dispatch<ILiveChatWidgetAction>, state: ILiveChatWidgetContext) => Promise<boolean>;
+export { prepareStartChat, initStartChat, setPreChatAndInitiateChat, checkIfConversationStillValid };

package/lib/types/components/livechatwidget/common/startProactiveChat.d.ts

@@ -1,4 +1,4 @@
 import { Dispatch } from "react";
 import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetAction";
 import { IProactiveChatNotificationConfig } from "../../proactivechatpanestateful/interfaces/IProactiveChatNotificationConfig";
-export declare const startProactiveChat: (dispatch: Dispatch<ILiveChatWidgetAction>, notificationConfig?: IProactiveChatNotificationConfig, enablePreChat?: boolean, inNewWindow?: boolean) => void;
+export declare const startProactiveChat: (dispatch: Dispatch<ILiveChatWidgetAction>, notificationConfig?: IProactiveChatNotificationConfig | undefined, enablePreChat?: boolean | undefined, inNewWindow?: boolean | undefined) => void;