@microsoft/omnichannel-chat-widget 0.1.0-main.3eb9e8c → 0.1.0-main.4151518

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -1,19 +1,20 @@
 function _extends() { _extends = Object.assign ? Object.assign.bind() : function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }
-
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
-import { BroadcastService, decodeComponentString } from "@microsoft/omnichannel-chat-components";
+import { BroadcastService, BroadcastServiceInitialize, decodeComponentString } from "@microsoft/omnichannel-chat-components";
 import { Stack } from "@fluentui/react";
 import React, { useEffect, useRef, useState } from "react";
-import { createTimer, getLocaleDirection, getStateFromCache, getWidgetCacheId, getWidgetEndChatEventName, isUndefinedOrEmpty } from "../../../common/utils";
-import { getReconnectIdForAuthenticatedChat, handleUnauthenticatedReconnectChat, startUnauthenticatedReconnectChat } from "../common/reconnectChatHelper";
-import { initStartChat, prepareStartChat, setPreChatAndInitiateChat } from "../common/startChat";
+import { checkIfConversationStillValid, initStartChat, prepareStartChat, setPreChatAndInitiateChat } from "../common/startChat";
+import { createTimer, getBroadcastChannelName, getLocaleDirection, getStateFromCache, getWidgetCacheId, getWidgetEndChatEventName, isNullOrEmptyString, isUndefinedOrEmpty } from "../../../common/utils";
+import { endChat, prepareEndChat } from "../common/endChat";
 import { shouldShowCallingContainer, shouldShowChatButton, shouldShowConfirmationPane, shouldShowEmailTranscriptPane, shouldShowHeader, shouldShowLoadingPane, shouldShowOutOfOfficeHoursPane, shouldShowPostChatLoadingPane, shouldShowPostChatSurveyPane, shouldShowPreChatSurveyPane, shouldShowProactiveChatPane, shouldShowReconnectChatPane, shouldShowWebChatContainer } from "../../../controller/componentController";
+import { ActivityStreamHandler } from "../common/ActivityStreamHandler";
 import CallingContainerStateful from "../../callingcontainerstateful/CallingContainerStateful";
 import ChatButtonStateful from "../../chatbuttonstateful/ChatButtonStateful";
 import { Components } from "botframework-webchat";
 import ConfirmationPaneStateful from "../../confirmationpanestateful/ConfirmationPaneStateful";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { DataStoreManager } from "../../../common/contextDataStore/DataStoreManager";
+import { Constants, E2VVOptions } from "../../../common/Constants";
 import { ElementType } from "@microsoft/omnichannel-chat-components";
 import EmailTranscriptPaneStateful from "../../emailtranscriptpanestateful/EmailTranscriptPaneStateful";
 import HeaderStateful from "../../headerstateful/HeaderStateful";
@@ -30,173 +31,192 @@ import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
 import WebChatContainerStateful from "../../webchatcontainerstateful/WebChatContainerStateful";
 import { createFooter } from "../common/createFooter";
 import { createInternetConnectionChangeHandler } from "../common/createInternetConnectionChangeHandler";
+import { defaultClientDataStoreProvider } from "../../../common/storage/default/defaultClientDataStoreProvider";
+import { defaultScrollBarProps } from "../common/defaultProps/defaultScrollBarProps";
 import { defaultWebChatContainerStatefulProps } from "../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps";
 import { disposeTelemetryLoggers } from "../common/disposeTelemetryLoggers";
-import { endChat, prepareEndChat } from "../common/endChat";
 import { getGeneralStylesForButton } from "../common/getGeneralStylesForButton";
 import { initCallingSdk } from "../common/initCallingSdk";
 import { initConfirmationPropsComposer } from "../common/initConfirmationPropsComposer";
 import { initWebChatComposer } from "../common/initWebChatComposer";
+import { registerBroadcastServiceForLocalStorage } from "../../../common/storage/default/defaultCacheManager";
 import { registerTelemetryLoggers } from "../common/registerTelemetryLoggers";
 import { setPostChatContextAndLoadSurvey } from "../common/setPostChatContextAndLoadSurvey";
 import { startProactiveChat } from "../common/startProactiveChat";
 import useChatAdapterStore from "../../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../../hooks/useChatContextStore";
 import useChatSDKStore from "../../../hooks/useChatSDKStore";
+import { ConversationEndEntity } from "../../../contexts/common/ConversationEndEntity";
+import { handleAgentEndConversation } from "../common/agentEndConversationHelper";
+import { handleChatReconnect, isReconnectEnabled } from "../common/reconnectChatHelper";
 export const LiveChatWidgetStateful = props => {
-  var _props$webChatContain, _props$styleProps, _props$controlProps, _props$webChatContain3, _props$webChatContain4, _props$styleProps2, _props$controlProps5, _props$controlProps6, _props$componentOverr, _props$controlProps7, _props$componentOverr2, _props$controlProps8, _props$componentOverr3, _props$controlProps9, _props$componentOverr4, _props$controlProps10, _props$componentOverr5, _props$controlProps11, _props$componentOverr6, _props$controlProps12, _props$componentOverr7, _props$controlProps13, _props$controlProps14, _props$componentOverr8, _props$controlProps15, _props$componentOverr9, _props$controlProps16, _props$componentOverr10, _props$componentOverr11, _props$componentOverr12;
-
-  const [state, dispatch] = useChatContextStore(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
+  var _props$webChatContain, _props$styleProps, _chatSDK$omnichannelC, _props$controlProps, _props$controlProps2, _props$webChatContain3, _props$webChatContain4, _props$styleProps2, _props$controlProps15, _props$controlProps16, _props$componentOverr, _props$controlProps17, _props$componentOverr2, _props$controlProps18, _props$componentOverr3, _props$controlProps19, _props$componentOverr4, _props$controlProps20, _props$componentOverr5, _props$controlProps21, _props$componentOverr6, _props$controlProps22, _props$componentOverr7, _props$controlProps23, _props$controlProps24, _props$componentOverr8, _props$controlProps25, _props$componentOverr9, _props$controlProps26, _props$componentOverr10, _props$componentOverr11, _props$componentOverr12;
+  const [state, dispatch] = useChatContextStore();
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [adapter, setAdapter] = useChatAdapterStore();
-  const [webChatStyles, setWebChatStyles] = useState({ ...defaultWebChatContainerStatefulProps.webChatStyles,
+  const [webChatStyles, setWebChatStyles] = useState({
+    ...defaultWebChatContainerStatefulProps.webChatStyles,
     ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.webChatStyles)
-  }); // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-  const chatSDK = useChatSDKStore(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
+  });
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const chatSDK = useChatSDKStore();
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [voiceVideoCallingSDK, setVoiceVideoCallingSDK] = useState(undefined);
   const {
     Composer
   } = Components;
-  const canStartProactiveChat = useRef(true); // Process general styles
+  const canStartProactiveChat = useRef(true);
 
+  // Process general styles
   const generalStyles = {
     root: Object.assign({}, getGeneralStylesForButton(state), (_props$styleProps = props.styleProps) === null || _props$styleProps === void 0 ? void 0 : _props$styleProps.generalStyles)
   };
+
+  //Scrollbar styles
+  const scrollbarProps = Object.assign({}, defaultScrollBarProps, props === null || props === void 0 ? void 0 : props.scrollBarProps);
+  const broadcastServiceChannelName = getBroadcastChannelName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.widgetId, ((_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId) ?? "");
+  BroadcastServiceInitialize(broadcastServiceChannelName);
   TelemetryTimers.LcwLoadToChatButtonTimer = createTimer();
-  const widgetElementId = ((_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.id) || "oc-lcw";
+  const widgetElementId = ((_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.id) || "oc-lcw";
   const currentMessageCountRef = useRef(0);
   let widgetStateEventName = "";
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  let optionalParams;
+  let activeCachedChatExist = false;
+  const setOptionalParams = () => {
+    var _state$appStates, _state$domainStates;
+    if (!isUndefinedOrEmpty((_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.reconnectId)) {
+      activeCachedChatExist = true;
+      optionalParams = {
+        reconnectId: state.appStates.reconnectId
+      };
+    } else if (!isUndefinedOrEmpty((_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.liveChatContext)) {
+      var _state$domainStates2;
+      activeCachedChatExist = true;
+      optionalParams = {
+        liveChatContext: (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.liveChatContext
+      };
+    } else {
+      activeCachedChatExist = false;
+      optionalParams = {};
+    }
+  };
 
-  const initiateEndChatOnBrowserUnload = () => {
-    var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _DataStoreManager$cli;
-
-    TelemetryHelper.logActionEvent(LogLevel.INFO, {
-      Event: TelemetryEvent.BrowserUnloadEventStarted,
-      Description: "Browser unload event received."
-    });
-    const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId); // End chat if the chat is still active and browser closed
-
-    if (persistedState.appStates.conversationState === ConversationState.Active) {
-      //Browser close scenario/no room for PCS/so just end chat and notify agent immidiately
-      endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false);
-    } // Clean local storage
-
-
-    (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.removeData(widgetStateEventName, "localStorage"); //Dispose calling instance
-
-    if (voiceVideoCallingSDK) {
-      voiceVideoCallingSDK === null || voiceVideoCallingSDK === void 0 ? void 0 : voiceVideoCallingSDK.close();
-    } //Message for clearing window[popouTab]
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const startChat = async (props, localState) => {
+    let isChatValid = false;
 
+    //Start a chat from cache/reconnectid
+    if (activeCachedChatExist === true) {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: ConversationState.Loading
+      });
+      if (localState) {
+        localState.appStates.conversationState = ConversationState.Loading;
+      }
 
-    BroadcastService.postMessage({
-      eventName: BroadcastEvent.ClosePopoutWindow
-    });
+      //Check if conversation state is not in wrapup or closed state
+      isChatValid = await checkIfConversationStillValid(chatSDK, dispatch, state);
+      if (isChatValid === true) {
+        //Check if reconnect enabled
+        if (isReconnectEnabled(props.chatConfig) === true) {
+          await handleChatReconnect(chatSDK, props, dispatch, setAdapter, initStartChat, state);
+          // If chat reconnect has kicked in chat state will become Active or Reconnect. So just exit, else go next
+          if (state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.ReconnectChat) {
+            return;
+          }
+        }
+        await initStartChat(chatSDK, dispatch, setAdapter, props, optionalParams);
+        return;
+      }
+    }
+    if (isChatValid === false) {
+      if (localState) {
+        await setPreChatAndInitiateChat(chatSDK, dispatch, setAdapter, undefined, undefined, localState, props);
+        return;
+      } else {
+        dispatch({
+          type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+          payload: ConversationState.Closed
+        });
+      }
+    }
   };
 
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const setupClientDataStore = () => {
+    // Add default localStorage support for widget
+    if (props.contextDataStore === undefined) {
+      var _props$controlProps3, _chatSDK$omnichannelC2, _chatSDK$omnichannelC3, _props$controlProps4;
+      const cacheTtlInMins = (props === null || props === void 0 ? void 0 : (_props$controlProps3 = props.controlProps) === null || _props$controlProps3 === void 0 ? void 0 : _props$controlProps3.cacheTtlInMins) ?? Constants.CacheTtlInMinutes;
+      DataStoreManager.clientDataStore = defaultClientDataStoreProvider(cacheTtlInMins);
+      registerBroadcastServiceForLocalStorage(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps4 = props.controlProps) === null || _props$controlProps4 === void 0 ? void 0 : _props$controlProps4.widgetInstanceId) ?? "", cacheTtlInMins);
+    } else {
+      DataStoreManager.clientDataStore = props.contextDataStore;
+    }
+  };
   useEffect(() => {
-    var _props$controlProps2, _props$controlProps3, _props$chatConfig, _props$chatConfig$Cha, _props$controlProps4, _props$reconnectChatP, _props$chatConfig2, _props$chatConfig2$Li;
-
+    var _props$controlProps5, _props$controlProps6, _props$controlProps7, _props$chatConfig, _props$chatConfig$Liv, _props$controlProps9, _props$chatConfig2, _props$chatConfig2$Ch;
+    setupClientDataStore();
     registerTelemetryLoggers(props, dispatch);
     createInternetConnectionChangeHandler();
-    DataStoreManager.clientDataStore = props.contextDataStore ?? undefined;
     dispatch({
       type: LiveChatWidgetActionType.SET_WIDGET_ELEMENT_ID,
       payload: widgetElementId
     });
     dispatch({
-      type: LiveChatWidgetActionType.SET_SKIP_CHAT_BUTTON_RENDERING,
-      payload: ((_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.skipChatButtonRendering) || false
+      type: LiveChatWidgetActionType.SET_START_CHAT_BUTTON_DISPLAY,
+      payload: ((_props$controlProps5 = props.controlProps) === null || _props$controlProps5 === void 0 ? void 0 : _props$controlProps5.hideStartChatButton) || false
     });
     dispatch({
       type: LiveChatWidgetActionType.SET_E2VV_ENABLED,
       payload: false
     });
-    initCallingSdk(chatSDK, setVoiceVideoCallingSDK).then(sdkCreated => {
-      sdkCreated && dispatch({
-        type: LiveChatWidgetActionType.SET_E2VV_ENABLED,
-        payload: true
+    if ((_props$controlProps6 = props.controlProps) !== null && _props$controlProps6 !== void 0 && _props$controlProps6.widgetInstanceId && !isNullOrEmptyString((_props$controlProps7 = props.controlProps) === null || _props$controlProps7 === void 0 ? void 0 : _props$controlProps7.widgetInstanceId)) {
+      var _props$controlProps8;
+      dispatch({
+        type: LiveChatWidgetActionType.SET_WIDGET_INSTANCE_ID,
+        payload: (_props$controlProps8 = props.controlProps) === null || _props$controlProps8 === void 0 ? void 0 : _props$controlProps8.widgetInstanceId
+      });
+    }
+    if (((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Liv = _props$chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.msdyn_callingoptions) !== E2VVOptions.NoCalling) {
+      initCallingSdk(chatSDK, setVoiceVideoCallingSDK).then(sdkCreated => {
+        sdkCreated && dispatch({
+          type: LiveChatWidgetActionType.SET_E2VV_ENABLED,
+          payload: true
+        });
       });
-    }); // Initialize global dir
+    }
 
-    const globalDir = ((_props$controlProps3 = props.controlProps) === null || _props$controlProps3 === void 0 ? void 0 : _props$controlProps3.dir) ?? getLocaleDirection((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Cha = _props$chatConfig.ChatWidgetLanguage) === null || _props$chatConfig$Cha === void 0 ? void 0 : _props$chatConfig$Cha.msdyn_localeid);
+    // Initialize global dir
+    const globalDir = ((_props$controlProps9 = props.controlProps) === null || _props$controlProps9 === void 0 ? void 0 : _props$controlProps9.dir) ?? getLocaleDirection((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Ch = _props$chatConfig2.ChatWidgetLanguage) === null || _props$chatConfig2$Ch === void 0 ? void 0 : _props$chatConfig2$Ch.msdyn_localeid);
     dispatch({
       type: LiveChatWidgetActionType.SET_GLOBAL_DIR,
       payload: globalDir
     });
+    setOptionalParams();
 
-    if (!((_props$controlProps4 = props.controlProps) !== null && _props$controlProps4 !== void 0 && _props$controlProps4.skipChatButtonRendering) && (_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.reconnectId) {
-      var _props$reconnectChatP2;
-
-      startUnauthenticatedReconnectChat(chatSDK, props.authProps, dispatch, setAdapter, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.reconnectId, initStartChat);
-      return;
-    } // Check if auth settings enabled, do not connect to existing chat from cache during refresh/re-load
-    // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-
-    const isAuthenticationSettingsEnabled = (_props$chatConfig2 = props.chatConfig) !== null && _props$chatConfig2 !== void 0 && (_props$chatConfig2$Li = _props$chatConfig2.LiveChatConfigAuthSettings) !== null && _props$chatConfig2$Li !== void 0 && _props$chatConfig2$Li.msdyn_javascriptclientfunction ? true : false;
-
-    if (!isAuthenticationSettingsEnabled) {
-      var _state$domainStates;
-
-      if (!isUndefinedOrEmpty((_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.liveChatContext) && state.appStates.conversationState === ConversationState.Active) {
-        var _state$domainStates2;
-
-        const optionalParams = {
-          liveChatContext: (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.liveChatContext
-        };
-        initStartChat(chatSDK, props.authProps, dispatch, setAdapter, optionalParams);
-        return;
-      }
-    } // All other case should show start chat button, skipChatButtonRendering will take care of it own
-
-
-    dispatch({
-      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: ConversationState.Closed
-    });
-  }, []); // useEffect for when skip chat button rendering
+    // Unauth chat
+    if (state.appStates.hideStartChatButton === false) {
+      startChat(props);
+    }
+  }, []);
 
+  // useEffect for when skip chat button rendering
   useEffect(() => {
-    if (state.appStates.skipChatButtonRendering) {
-      var _props$reconnectChatP3;
-
+    if (state.appStates.hideStartChatButton === true) {
       BroadcastService.postMessage({
         eventName: BroadcastEvent.ChatInitiated
       });
-
-      if ((_props$reconnectChatP3 = props.reconnectChatPaneProps) !== null && _props$reconnectChatP3 !== void 0 && _props$reconnectChatP3.reconnectId && !state.appStates.reconnectId) {
-        var _props$reconnectChatP4, _props$reconnectChatP5;
-
-        handleUnauthenticatedReconnectChat(chatSDK, props.authProps, dispatch, setAdapter, (_props$reconnectChatP4 = props.reconnectChatPaneProps) === null || _props$reconnectChatP4 === void 0 ? void 0 : _props$reconnectChatP4.reconnectId, initStartChat, (_props$reconnectChatP5 = props.reconnectChatPaneProps) === null || _props$reconnectChatP5 === void 0 ? void 0 : _props$reconnectChatP5.redirectInSameWindow);
-      } else {
-        getReconnectIdForAuthenticatedChat(props, chatSDK).then(authReconnectId => {
-          if (authReconnectId && !state.appStates.reconnectId) {
-            dispatch({
-              type: LiveChatWidgetActionType.SET_RECONNECT_ID,
-              payload: authReconnectId
-            });
-            dispatch({
-              type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-              payload: ConversationState.ReconnectChat
-            });
-          } else {
-            const chatStartedSkippingChatButtonRendering = {
-              eventName: BroadcastEvent.StartChatSkippingChatButtonRendering
-            };
-            BroadcastService.postMessage(chatStartedSkippingChatButtonRendering);
-            setPreChatAndInitiateChat(chatSDK, props.authProps, dispatch, setAdapter);
-          }
-        });
-      }
+      //Pass the state to avoid getting stale state
+      startChat(props, state);
     }
-  }, [state.appStates.skipChatButtonRendering]); // useEffect for when skip chat button rendering
+  }, [state.appStates.hideStartChatButton]);
 
+  // useEffect for custom context
   useEffect(() => {
-    var _chatSDK$omnichannelC7, _chatSDK$omnichannelC8;
-
+    var _chatSDK$omnichannelC8, _chatSDK$omnichannelC9, _props$controlProps13;
     // Add the custom context on receiving the SetCustomContext event
     BroadcastService.getMessageByEventName(BroadcastEvent.SetCustomContext).subscribe(msg => {
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
@@ -213,10 +233,8 @@ export const LiveChatWidgetStateful = props => {
         Event: TelemetryEvent.StartProactiveChatEventReceived,
         Description: "Start proactive chat event received."
       });
-
-      if (canStartProactiveChat.current) {
+      if (canStartProactiveChat.current === true) {
         var _msg$payload, _msg$payload2, _msg$payload3;
-
         startProactiveChat(dispatch, msg === null || msg === void 0 ? void 0 : (_msg$payload = msg.payload) === null || _msg$payload === void 0 ? void 0 : _msg$payload.notificationConfig, msg === null || msg === void 0 ? void 0 : (_msg$payload2 = msg.payload) === null || _msg$payload2 === void 0 ? void 0 : _msg$payload2.enablePreChat, msg === null || msg === void 0 ? void 0 : (_msg$payload3 = msg.payload) === null || _msg$payload3 === void 0 ? void 0 : _msg$payload3.inNewWindow);
       } else {
         TelemetryHelper.logActionEvent(LogLevel.INFO, {
@@ -224,27 +242,58 @@ export const LiveChatWidgetStateful = props => {
           Description: "Start proactive chat method called, when chat was already triggered."
         });
       }
-    }); // Start chat from SDK Event
+    });
 
-    BroadcastService.getMessageByEventName(BroadcastEvent.StartChat).subscribe(() => {
-      var _chatSDK$omnichannelC3, _chatSDK$omnichannelC4;
+    // Toggle chat visibility
+    BroadcastService.getMessageByEventName(BroadcastEvent.HideChatVisibilityChangeEvent).subscribe(event => {
+      var _event$payload;
+      if ((event === null || event === void 0 ? void 0 : (_event$payload = event.payload) === null || _event$payload === void 0 ? void 0 : _event$payload.isChatHidden) !== undefined) {
+        var _event$payload2, _props$controlProps10;
+        TelemetryHelper.logActionEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.ChatVisibilityChanged,
+          Description: "Chat visibility changed to " + (event === null || event === void 0 ? void 0 : (_event$payload2 = event.payload) === null || _event$payload2 === void 0 ? void 0 : _event$payload2.isChatHidden)
+        });
+        if ((_props$controlProps10 = props.controlProps) !== null && _props$controlProps10 !== void 0 && _props$controlProps10.hideStartChatButton) {
+          var _event$payload3;
+          dispatch({
+            type: LiveChatWidgetActionType.SET_MINIMIZED,
+            payload: event === null || event === void 0 ? void 0 : (_event$payload3 = event.payload) === null || _event$payload3 === void 0 ? void 0 : _event$payload3.isChatHidden
+          });
+        }
+      }
+    });
 
+    // Start chat from SDK Event
+    BroadcastService.getMessageByEventName(BroadcastEvent.StartChat).subscribe(() => {
+      var _chatSDK$omnichannelC4, _chatSDK$omnichannelC5, _props$controlProps11;
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.StartChatEventRecevied,
         Description: "Start chat event received."
       });
-      const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.widgetId);
+      const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC5 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC5 === void 0 ? void 0 : _chatSDK$omnichannelC5.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps11 = props.controlProps) === null || _props$controlProps11 === void 0 ? void 0 : _props$controlProps11.widgetInstanceId) ?? "");
 
-      if (persistedState && (persistedState.appStates.conversationState === ConversationState.Closed || persistedState.appStates.conversationState === ConversationState.InActive || persistedState.appStates.conversationState === ConversationState.Postchat)) {
-        // Embedded mode
+      // Chat not found in cache
+      if (persistedState === undefined) {
         BroadcastService.postMessage({
           eventName: BroadcastEvent.ChatInitiated
         });
         prepareStartChat(props, chatSDK, state, dispatch, setAdapter);
-      } else {
+        return;
+      }
+
+      // Chat exist in cache
+      if (persistedState) {
         var _persistedState$domai, _persistedState$domai2, _persistedState$domai3, _persistedState$domai4;
+        // Only initiate new chat if widget state in cache in one of the followings
+        if (persistedState.appStates.conversationState === ConversationState.Closed || persistedState.appStates.conversationState === ConversationState.InActive || persistedState.appStates.conversationState === ConversationState.Postchat) {
+          BroadcastService.postMessage({
+            eventName: BroadcastEvent.ChatInitiated
+          });
+          prepareStartChat(props, chatSDK, state, dispatch, setAdapter);
+          return;
+        }
 
-        // Minimize to Maximize
+        // If minimized, maximize the chat
         dispatch({
           type: LiveChatWidgetActionType.SET_MINIMIZED,
           payload: false
@@ -257,15 +306,14 @@ export const LiveChatWidgetStateful = props => {
           }
         });
       }
-    }); // End chat
+    });
 
+    // End chat
     BroadcastService.getMessageByEventName(BroadcastEvent.InitiateEndChat).subscribe(async () => {
-      if (state.appStates.skipChatButtonRendering !== true) {
-        var _chatSDK$omnichannelC5, _chatSDK$omnichannelC6;
-
+      if (state.appStates.hideStartChatButton === false) {
+        var _chatSDK$omnichannelC6, _chatSDK$omnichannelC7, _props$controlProps12;
         // This is to ensure to get latest state from cache in multitab
-        const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC5 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC5 === void 0 ? void 0 : _chatSDK$omnichannelC5.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC6 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC6 === void 0 ? void 0 : _chatSDK$omnichannelC6.widgetId);
-
+        const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC6 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC6 === void 0 ? void 0 : _chatSDK$omnichannelC6.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC7 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC7 === void 0 ? void 0 : _chatSDK$omnichannelC7.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps12 = props.controlProps) === null || _props$controlProps12 === void 0 ? void 0 : _props$controlProps12.widgetInstanceId) ?? "");
         if (persistedState && persistedState.appStates.conversationState === ConversationState.Active) {
           prepareEndChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
         } else {
@@ -274,32 +322,55 @@ export const LiveChatWidgetStateful = props => {
           endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat);
         }
       }
-
       BroadcastService.postMessage({
         eventName: BroadcastEvent.CloseChat
       });
-    }); // End chat on browser unload
+    });
 
+    // End chat on browser unload
     BroadcastService.getMessageByEventName(BroadcastEvent.InitiateEndChatOnBrowserUnload).subscribe(() => {
       initiateEndChatOnBrowserUnload();
-    }); // Listen to end chat event from other tabs
+    });
 
-    const endChatEventName = getWidgetEndChatEventName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC7 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC7 === void 0 ? void 0 : _chatSDK$omnichannelC7.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC8 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC8 === void 0 ? void 0 : _chatSDK$omnichannelC8.widgetId);
+    // Listen to end chat event from other tabs
+    const endChatEventName = getWidgetEndChatEventName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC8 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC8 === void 0 ? void 0 : _chatSDK$omnichannelC8.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC9 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC9 === void 0 ? void 0 : _chatSDK$omnichannelC9.widgetId, ((_props$controlProps13 = props.controlProps) === null || _props$controlProps13 === void 0 ? void 0 : _props$controlProps13.widgetInstanceId) ?? "");
     BroadcastService.getMessageByEventName(endChatEventName).subscribe(async () => {
       endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false);
-    }); // When conversation ended by agent
+      return;
+    });
 
-    if (state.appStates.conversationEndedByAgent) {
+    // When conversation ended by agent
+    if (state.appStates.conversationEndedBy === ConversationEndEntity.Agent) {
       endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter);
-    } //Listen to WidgetSize, used for minimize to maximize
-
+    }
 
+    //Listen to WidgetSize, used for minimize to maximize
     BroadcastService.getMessageByEventName("WidgetSize").subscribe(msg => {
       dispatch({
         type: LiveChatWidgetActionType.SET_WIDGET_SIZE,
         payload: msg === null || msg === void 0 ? void 0 : msg.payload
       });
     });
+
+    // Reset state variables
+    BroadcastService.getMessageByEventName(BroadcastEvent.RaiseErrorEvent).subscribe(() => {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONFIG,
+        payload: undefined
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CUSTOM_CONTEXT,
+        payload: undefined
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
+        payload: undefined
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+        payload: undefined
+      });
+    });
     return () => {
       disposeTelemetryLoggers();
     };
@@ -313,8 +384,9 @@ export const LiveChatWidgetStateful = props => {
         dispatch({
           type: LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
           payload: currentMessageCountRef.current + 1
-        }); // New message notification
+        });
 
+        // New message notification
         BroadcastService.postMessage({
           eventName: BroadcastEvent.NewMessageNotification
         });
@@ -323,9 +395,15 @@ export const LiveChatWidgetStateful = props => {
   }, [state.appStates.conversationState]);
   useEffect(() => {
     canStartProactiveChat.current = state.appStates.conversationState === ConversationState.Closed && !state.appStates.proactiveChatStates.proactiveChatInNewWindow;
-  }, [state.appStates.conversationState, state.appStates.proactiveChatStates.proactiveChatInNewWindow]); // Reset the UnreadMessageCount when minimized is toggled and broadcast it.
+  }, [state.appStates.conversationState, state.appStates.proactiveChatStates.proactiveChatInNewWindow]);
 
+  // Reset the UnreadMessageCount when minimized is toggled and broadcast it.
   useEffect(() => {
+    if (state.appStates.isMinimized) {
+      ActivityStreamHandler.cork();
+    } else {
+      setTimeout(() => ActivityStreamHandler.uncork(), 500);
+    }
     currentMessageCountRef.current = -1;
     dispatch({
       type: LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
@@ -337,8 +415,9 @@ export const LiveChatWidgetStateful = props => {
       payload: 0
     };
     BroadcastService.postMessage(customEvent);
-  }, [state.appStates.isMinimized]); // Broadcast the UnreadMessageCount state on any change.
+  }, [state.appStates.isMinimized]);
 
+  // Broadcast the UnreadMessageCount state on any change.
   useEffect(() => {
     if (state.appStates.isMinimized === true && state.appStates.unreadMessageCount > 0) {
       const customEvent = {
@@ -351,68 +430,130 @@ export const LiveChatWidgetStateful = props => {
   }, [state.appStates.unreadMessageCount]);
   useEffect(() => {
     var _props$webChatContain2;
-
-    setWebChatStyles({ ...webChatStyles,
+    setWebChatStyles({
+      ...webChatStyles,
       ...((_props$webChatContain2 = props.webChatContainerProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.webChatStyles)
     });
-  }, [(_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.webChatStyles]); // Publish chat widget state
+  }, [(_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.webChatStyles]);
 
+  // Publish chat widget state
   useEffect(() => {
-    var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic;
-
-    widgetStateEventName = getWidgetCacheId(props === null || props === void 0 ? void 0 : (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId, props === null || props === void 0 ? void 0 : (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId);
+    var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$controlProps14;
+    // Only activate these windows events when conversation state is active and chat widget is in popout mode
+    // Ghost chat scenarios
+    /* COMMENTING THIS CODE FOR PARITY WITH OLD LCW
+    if (state.appStates.conversationState === ConversationState.Active &&
+        props.controlProps?.hideStartChatButton === true) {
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        
+        window.onbeforeunload = function () {
+            const prompt = Constants.BrowserUnloadConfirmationMessage;
+            return prompt;
+        };
+          // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        window.onunload = function () {
+            initiateEndChatOnBrowserUnload();
+        };
+    }*/
+
+    widgetStateEventName = getWidgetCacheId(props === null || props === void 0 ? void 0 : (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId, props === null || props === void 0 ? void 0 : (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps14 = props.controlProps) === null || _props$controlProps14 === void 0 ? void 0 : _props$controlProps14.widgetInstanceId) ?? "");
     const chatWidgetStateChangeEvent = {
       eventName: widgetStateEventName,
-      payload: { ...state
+      payload: {
+        ...state
       }
     };
     BroadcastService.postMessage(chatWidgetStateChangeEvent);
   }, [state]);
-  const webChatProps = initWebChatComposer(props, chatSDK, state, dispatch, setWebChatStyles);
-
-  const setPostChatContextRelay = () => setPostChatContextAndLoadSurvey(chatSDK, dispatch); // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-
-  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat) => endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat); // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-
-  const prepareEndChatRelay = (adapter, state) => prepareEndChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
-
-  const prepareStartChatRelay = () => prepareStartChat(props, chatSDK, state, dispatch, setAdapter); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
+  // Initiate End chat from a single point
+  useEffect(() => {
+    if (state.appStates.conversationEndedBy !== undefined) {
+      prepareEndChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
+    }
+  }, [state.appStates.conversationEndedBy]);
 
-  const initStartChatRelay = (optionalParams, persistedState) => initStartChat(chatSDK, props.authProps, dispatch, setAdapter, optionalParams, persistedState);
+  // Handle Agent end conversation cases
+  useEffect(() => {
+    if (state.appStates.conversationEndedByAgentEventReceived) {
+      handleAgentEndConversation(props, state, dispatch);
+    }
+  }, [state.appStates.conversationEndedByAgentEventReceived]);
+  const initiateEndChatOnBrowserUnload = () => {
+    var _DataStoreManager$cli;
+    TelemetryHelper.logActionEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.BrowserUnloadEventStarted,
+      Description: "Browser unload event received."
+    });
+    endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false);
+    // Clean local storage
+    (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.removeData(widgetStateEventName, "localStorage");
 
+    //Dispose calling instance
+    if (voiceVideoCallingSDK) {
+      voiceVideoCallingSDK === null || voiceVideoCallingSDK === void 0 ? void 0 : voiceVideoCallingSDK.close();
+    }
+    //Message for clearing window[popouTab]
+    BroadcastService.postMessage({
+      eventName: BroadcastEvent.ClosePopoutWindow
+    });
+  };
+  const webChatProps = initWebChatComposer(props, chatSDK, setAdapter, state, dispatch, adapter, setWebChatStyles);
+  const setPostChatContextRelay = () => setPostChatContextAndLoadSurvey(chatSDK, dispatch);
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab);
+  const prepareStartChatRelay = () => prepareStartChat(props, chatSDK, state, dispatch, setAdapter);
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const initStartChatRelay = (optionalParams, persistedState) => initStartChat(chatSDK, dispatch, setAdapter, props, optionalParams, persistedState);
   const confirmationPaneProps = initConfirmationPropsComposer(props);
-  return /*#__PURE__*/React.createElement(Composer, _extends({}, webChatProps, {
+  return /*#__PURE__*/React.createElement(React.Fragment, null, /*#__PURE__*/React.createElement("style", null, `
+            ::-webkit-scrollbar {
+                width: ${scrollbarProps.width};
+            }
+            
+            ::-webkit-scrollbar-track {
+                background: ${scrollbarProps.trackBackgroundColor};
+            }
+            
+            ::-webkit-scrollbar-thumb {
+                background: ${scrollbarProps.thumbBackgroundColor};
+                border-radius: ${scrollbarProps.thumbBorderRadius};
+            }
+            
+            ::-webkit-scrollbar-thumb:hover {
+                background: ${scrollbarProps.thumbHoverColor};
+            } 
+            `), /*#__PURE__*/React.createElement(Composer, _extends({}, webChatProps, {
     styleOptions: webChatStyles,
     directLine: ((_props$webChatContain4 = props.webChatContainerProps) === null || _props$webChatContain4 === void 0 ? void 0 : _props$webChatContain4.directLine) ?? adapter ?? defaultWebChatContainerStatefulProps.directLine
   }), /*#__PURE__*/React.createElement(Stack, {
     id: widgetElementId,
     styles: generalStyles,
     className: (_props$styleProps2 = props.styleProps) === null || _props$styleProps2 === void 0 ? void 0 : _props$styleProps2.className
-  }, !((_props$controlProps5 = props.controlProps) !== null && _props$controlProps5 !== void 0 && _props$controlProps5.hideChatButton) && !((_props$controlProps6 = props.controlProps) !== null && _props$controlProps6 !== void 0 && _props$controlProps6.skipChatButtonRendering) && shouldShowChatButton(state) && (decodeComponentString((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.chatButton) || /*#__PURE__*/React.createElement(ChatButtonStateful, {
+  }, !((_props$controlProps15 = props.controlProps) !== null && _props$controlProps15 !== void 0 && _props$controlProps15.hideChatButton) && !((_props$controlProps16 = props.controlProps) !== null && _props$controlProps16 !== void 0 && _props$controlProps16.hideStartChatButton) && shouldShowChatButton(state) && (decodeComponentString((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.chatButton) || /*#__PURE__*/React.createElement(ChatButtonStateful, {
     buttonProps: props.chatButtonProps,
     outOfOfficeButtonProps: props.outOfOfficeChatButtonProps,
     startChat: prepareStartChatRelay
-  })), !((_props$controlProps7 = props.controlProps) !== null && _props$controlProps7 !== void 0 && _props$controlProps7.hideProactiveChatPane) && shouldShowProactiveChatPane(state) && (decodeComponentString((_props$componentOverr2 = props.componentOverrides) === null || _props$componentOverr2 === void 0 ? void 0 : _props$componentOverr2.proactiveChatPane) || /*#__PURE__*/React.createElement(ProactiveChatPaneStateful, {
+  })), !((_props$controlProps17 = props.controlProps) !== null && _props$controlProps17 !== void 0 && _props$controlProps17.hideProactiveChatPane) && shouldShowProactiveChatPane(state) && (decodeComponentString((_props$componentOverr2 = props.componentOverrides) === null || _props$componentOverr2 === void 0 ? void 0 : _props$componentOverr2.proactiveChatPane) || /*#__PURE__*/React.createElement(ProactiveChatPaneStateful, {
     proactiveChatProps: props.proactiveChatPaneProps,
     startChat: prepareStartChatRelay
-  })), !((_props$controlProps8 = props.controlProps) !== null && _props$controlProps8 !== void 0 && _props$controlProps8.hideHeader) && shouldShowHeader(state) && (decodeComponentString((_props$componentOverr3 = props.componentOverrides) === null || _props$componentOverr3 === void 0 ? void 0 : _props$componentOverr3.header) || /*#__PURE__*/React.createElement(HeaderStateful, {
+  })), !((_props$controlProps18 = props.controlProps) !== null && _props$controlProps18 !== void 0 && _props$controlProps18.hideHeader) && shouldShowHeader(state) && (decodeComponentString((_props$componentOverr3 = props.componentOverrides) === null || _props$componentOverr3 === void 0 ? void 0 : _props$componentOverr3.header) || /*#__PURE__*/React.createElement(HeaderStateful, {
     headerProps: props.headerProps,
     outOfOfficeHeaderProps: props.outOfOfficeHeaderProps,
     endChat: endChatRelay
-  })), !((_props$controlProps9 = props.controlProps) !== null && _props$controlProps9 !== void 0 && _props$controlProps9.hideLoadingPane) && shouldShowLoadingPane(state) && (decodeComponentString((_props$componentOverr4 = props.componentOverrides) === null || _props$componentOverr4 === void 0 ? void 0 : _props$componentOverr4.loadingPane) || /*#__PURE__*/React.createElement(LoadingPaneStateful, props.loadingPaneProps)), !((_props$controlProps10 = props.controlProps) !== null && _props$controlProps10 !== void 0 && _props$controlProps10.hideOutOfOfficeHoursPane) && shouldShowOutOfOfficeHoursPane(state) && (decodeComponentString((_props$componentOverr5 = props.componentOverrides) === null || _props$componentOverr5 === void 0 ? void 0 : _props$componentOverr5.outOfOfficeHoursPane) || /*#__PURE__*/React.createElement(OutOfOfficeHoursPaneStateful, props.outOfOfficeHoursPaneProps)), !((_props$controlProps11 = props.controlProps) !== null && _props$controlProps11 !== void 0 && _props$controlProps11.hideReconnectChatPane) && shouldShowReconnectChatPane(state) && (decodeComponentString((_props$componentOverr6 = props.componentOverrides) === null || _props$componentOverr6 === void 0 ? void 0 : _props$componentOverr6.reconnectChatPane) || /*#__PURE__*/React.createElement(ReconnectChatPaneStateful, {
+  })), !((_props$controlProps19 = props.controlProps) !== null && _props$controlProps19 !== void 0 && _props$controlProps19.hideLoadingPane) && shouldShowLoadingPane(state) && (decodeComponentString((_props$componentOverr4 = props.componentOverrides) === null || _props$componentOverr4 === void 0 ? void 0 : _props$componentOverr4.loadingPane) || /*#__PURE__*/React.createElement(LoadingPaneStateful, {
+    loadingPaneProps: props.loadingPaneProps,
+    startChatErrorPaneProps: props.startChatErrorPaneProps
+  })), !((_props$controlProps20 = props.controlProps) !== null && _props$controlProps20 !== void 0 && _props$controlProps20.hideOutOfOfficeHoursPane) && shouldShowOutOfOfficeHoursPane(state) && (decodeComponentString((_props$componentOverr5 = props.componentOverrides) === null || _props$componentOverr5 === void 0 ? void 0 : _props$componentOverr5.outOfOfficeHoursPane) || /*#__PURE__*/React.createElement(OutOfOfficeHoursPaneStateful, props.outOfOfficeHoursPaneProps)), !((_props$controlProps21 = props.controlProps) !== null && _props$controlProps21 !== void 0 && _props$controlProps21.hideReconnectChatPane) && shouldShowReconnectChatPane(state) && (decodeComponentString((_props$componentOverr6 = props.componentOverrides) === null || _props$componentOverr6 === void 0 ? void 0 : _props$componentOverr6.reconnectChatPane) || /*#__PURE__*/React.createElement(ReconnectChatPaneStateful, {
     reconnectChatProps: props.reconnectChatPaneProps,
     initStartChat: initStartChatRelay
-  })), !((_props$controlProps12 = props.controlProps) !== null && _props$controlProps12 !== void 0 && _props$controlProps12.hidePreChatSurveyPane) && shouldShowPreChatSurveyPane(state) && (decodeComponentString((_props$componentOverr7 = props.componentOverrides) === null || _props$componentOverr7 === void 0 ? void 0 : _props$componentOverr7.preChatSurveyPane) || /*#__PURE__*/React.createElement(PreChatSurveyPaneStateful, {
+  })), !((_props$controlProps22 = props.controlProps) !== null && _props$controlProps22 !== void 0 && _props$controlProps22.hidePreChatSurveyPane) && shouldShowPreChatSurveyPane(state) && (decodeComponentString((_props$componentOverr7 = props.componentOverrides) === null || _props$componentOverr7 === void 0 ? void 0 : _props$componentOverr7.preChatSurveyPane) || /*#__PURE__*/React.createElement(PreChatSurveyPaneStateful, {
     surveyProps: props.preChatSurveyPaneProps,
     initStartChat: initStartChatRelay
-  })), !((_props$controlProps13 = props.controlProps) !== null && _props$controlProps13 !== void 0 && _props$controlProps13.hideCallingContainer) && shouldShowCallingContainer(state) && /*#__PURE__*/React.createElement(CallingContainerStateful, _extends({
+  })), !((_props$controlProps23 = props.controlProps) !== null && _props$controlProps23 !== void 0 && _props$controlProps23.hideCallingContainer) && shouldShowCallingContainer(state) && /*#__PURE__*/React.createElement(CallingContainerStateful, _extends({
     voiceVideoCallingSdk: voiceVideoCallingSDK
-  }, props.callingContainerProps)), !((_props$controlProps14 = props.controlProps) !== null && _props$controlProps14 !== void 0 && _props$controlProps14.hideWebChatContainer) && shouldShowWebChatContainer(state) && (decodeComponentString((_props$componentOverr8 = props.componentOverrides) === null || _props$componentOverr8 === void 0 ? void 0 : _props$componentOverr8.webChatContainer) || /*#__PURE__*/React.createElement(WebChatContainerStateful, props.webChatContainerProps)), !((_props$controlProps15 = props.controlProps) !== null && _props$controlProps15 !== void 0 && _props$controlProps15.hideConfirmationPane) && shouldShowConfirmationPane(state) && (decodeComponentString((_props$componentOverr9 = props.componentOverrides) === null || _props$componentOverr9 === void 0 ? void 0 : _props$componentOverr9.confirmationPane) || /*#__PURE__*/React.createElement(ConfirmationPaneStateful, _extends({}, confirmationPaneProps, {
-    setPostChatContext: setPostChatContextRelay,
-    prepareEndChat: prepareEndChatRelay
-  }))), !((_props$controlProps16 = props.controlProps) !== null && _props$controlProps16 !== void 0 && _props$controlProps16.hidePostChatLoadingPane) && shouldShowPostChatLoadingPane(state) && (decodeComponentString((_props$componentOverr10 = props.componentOverrides) === null || _props$componentOverr10 === void 0 ? void 0 : _props$componentOverr10.postChatLoadingPane) || /*#__PURE__*/React.createElement(PostChatLoadingPaneStateful, props.postChatLoadingPaneProps)), shouldShowPostChatSurveyPane(state) && (decodeComponentString((_props$componentOverr11 = props.componentOverrides) === null || _props$componentOverr11 === void 0 ? void 0 : _props$componentOverr11.postChatSurveyPane) || /*#__PURE__*/React.createElement(PostChatSurveyPaneStateful, _extends({}, props.postChatSurveyPaneProps, props.chatSDK))), createFooter(props, state), shouldShowEmailTranscriptPane(state) && (decodeComponentString((_props$componentOverr12 = props.componentOverrides) === null || _props$componentOverr12 === void 0 ? void 0 : _props$componentOverr12.emailTranscriptPane) || /*#__PURE__*/React.createElement(EmailTranscriptPaneStateful, props.emailTranscriptPane))));
+  }, props.callingContainerProps)), !((_props$controlProps24 = props.controlProps) !== null && _props$controlProps24 !== void 0 && _props$controlProps24.hideWebChatContainer) && shouldShowWebChatContainer(state) && (decodeComponentString((_props$componentOverr8 = props.componentOverrides) === null || _props$componentOverr8 === void 0 ? void 0 : _props$componentOverr8.webChatContainer) || /*#__PURE__*/React.createElement(WebChatContainerStateful, props.webChatContainerProps)), !((_props$controlProps25 = props.controlProps) !== null && _props$controlProps25 !== void 0 && _props$controlProps25.hideConfirmationPane) && shouldShowConfirmationPane(state) && (decodeComponentString((_props$componentOverr9 = props.componentOverrides) === null || _props$componentOverr9 === void 0 ? void 0 : _props$componentOverr9.confirmationPane) || /*#__PURE__*/React.createElement(ConfirmationPaneStateful, _extends({}, confirmationPaneProps, {
+    setPostChatContext: setPostChatContextRelay
+  }))), !((_props$controlProps26 = props.controlProps) !== null && _props$controlProps26 !== void 0 && _props$controlProps26.hidePostChatLoadingPane) && shouldShowPostChatLoadingPane(state) && (decodeComponentString((_props$componentOverr10 = props.componentOverrides) === null || _props$componentOverr10 === void 0 ? void 0 : _props$componentOverr10.postChatLoadingPane) || /*#__PURE__*/React.createElement(PostChatLoadingPaneStateful, props.postChatLoadingPaneProps)), shouldShowPostChatSurveyPane(state) && (decodeComponentString((_props$componentOverr11 = props.componentOverrides) === null || _props$componentOverr11 === void 0 ? void 0 : _props$componentOverr11.postChatSurveyPane) || /*#__PURE__*/React.createElement(PostChatSurveyPaneStateful, _extends({}, props.postChatSurveyPaneProps, props.chatSDK))), createFooter(props, state), shouldShowEmailTranscriptPane(state) && (decodeComponentString((_props$componentOverr12 = props.componentOverrides) === null || _props$componentOverr12 === void 0 ? void 0 : _props$componentOverr12.emailTranscriptPane) || /*#__PURE__*/React.createElement(EmailTranscriptPaneStateful, props.emailTranscriptPane)))));
 };
 export default LiveChatWidgetStateful;