@microsoft/omnichannel-chat-widget 0.1.0-main.243d300 → 0.1.0-main.2b2f787

package/lib/esm/components/livechatwidget/common/initWebChatComposer.js

@@ -33,7 +33,7 @@ import { Constants } from "../../../common/Constants";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles) => {
-  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4, _state$domainStates$l8, _state$domainStates$l9, _props$webChatContain7, _props$webChatContain8, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain9, _props$webChatContain10, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain11, _props$webChatContain12, _defaultWebChatContai, _props$webChatContain13, _props$webChatContain14, _props$webChatContain15, _props$webChatContain16, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain17, _props$webChatContain18, _defaultWebChatContai2, _props$webChatContain19, _props$webChatContain20, _defaultWebChatContai3, _props$webChatContain21, _props$webChatContain22;
+  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$chatConfig, _props$chatConfig$Liv, _state$domainStates$l, _state$domainStates$l2, _props$chatConfig2, _props$chatConfig2$Li, _state$domainStates$l3, _state$domainStates$l4, _state$domainStates$l8, _state$domainStates$l9, _props$webChatContain7, _props$webChatContain8, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain9, _props$webChatContain10, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain11, _props$webChatContain12, _defaultWebChatContai, _props$webChatContain13, _props$webChatContain14, _props$webChatContain15, _props$webChatContain16, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain17, _props$webChatContain18, _defaultWebChatContai2, _props$webChatContain19, _props$webChatContain20, _defaultWebChatContai3, _props$webChatContain21, _props$webChatContain22;
   const localizedTexts = {
     ...defaultMiddlewareLocalizedTexts,
     ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.localizedTexts)
@@ -41,8 +41,8 @@ export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatS
   const disableNewLineMarkdownSupport = ((_props$webChatContain2 = props.webChatContainerProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.disableNewLineMarkdownSupport) ?? defaultWebChatContainerStatefulProps.disableNewLineMarkdownSupport;
   // eslint-disable-next-line @typescript-eslint/no-non-null-assertion
   const markdown = createMarkdown(((_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.disableMarkdownMessageFormatting) ?? defaultWebChatContainerStatefulProps.disableMarkdownMessageFormatting, disableNewLineMarkdownSupport);
-  const isPostChatEnabled = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable;
-  const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode;
+  const isPostChatEnabled = ((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Liv = _props$chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.msdyn_postconversationsurveyenable) ?? ((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable);
+  const postChatSurveyMode = ((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Li = _props$chatConfig2.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig2$Li === void 0 ? void 0 : _props$chatConfig2$Li.msdyn_postconversationsurveymode) ?? ((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode);
 
   // Initialize Web Chat's redux store
   let webChatStore = WebChatStoreLoader.store;
@@ -64,16 +64,28 @@ export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatS
       }
       if (isPostChatEnabled === "true") {
         if (postChatSurveyMode === PostChatSurveyMode.Embed) {
-          WebChatStoreLoader.store = null;
-          dispatch({
-            type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-            payload: ConversationState.PostchatLoading
-          });
-          await addDelayInMs(Constants.PostChatLoadingDurationInMs);
-          const loadPostChatEvent = {
-            eventName: BroadcastEvent.LoadPostChatSurvey
-          };
-          BroadcastService.postMessage(loadPostChatEvent);
+          // Only start embedded Postchat workflow if postchat context is set successfully else close chat
+          if (state.domainStates.postChatContext) {
+            WebChatStoreLoader.store = null;
+            dispatch({
+              type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+              payload: ConversationState.PostchatLoading
+            });
+            await addDelayInMs(Constants.PostChatLoadingDurationInMs);
+            const loadPostChatEvent = {
+              eventName: BroadcastEvent.LoadPostChatSurvey
+            };
+            BroadcastService.postMessage(loadPostChatEvent);
+          } else {
+            dispatch({
+              type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+              payload: ConversationState.InActive
+            });
+            dispatch({
+              type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT,
+              payload: true
+            });
+          }
         } else if (postChatSurveyMode === PostChatSurveyMode.Link) {
           dispatch({
             type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
@@ -122,6 +134,7 @@ export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatS
     typingIndicatorMiddleware: (_props$webChatContain19 = props.webChatContainerProps) !== null && _props$webChatContain19 !== void 0 && (_props$webChatContain20 = _props$webChatContain19.renderingMiddlewareProps) !== null && _props$webChatContain20 !== void 0 && _props$webChatContain20.disableTypingIndicatorMiddleware ? undefined : (_defaultWebChatContai3 = defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai3 === void 0 ? void 0 : _defaultWebChatContai3.typingIndicatorMiddleware,
     onTelemetry: createWebChatTelemetry(),
     cardActionMiddleware: createCardActionMiddleware(((_props$webChatContain21 = props.webChatContainerProps) === null || _props$webChatContain21 === void 0 ? void 0 : _props$webChatContain21.botMagicCode) || undefined),
+    sendTypingIndicator: true,
     ...((_props$webChatContain22 = props.webChatContainerProps) === null || _props$webChatContain22 === void 0 ? void 0 : _props$webChatContain22.webChatProps)
   };
   return webChatProps;

package/lib/esm/components/livechatwidget/common/reconnectChatHelper.js

@@ -1,11 +1,12 @@
 import "regenerator-runtime/runtime";
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { handleAuthentication, removeAuthTokenProvider } from "./authHelper";
+import { isNullOrEmptyString, isNullOrUndefined } from "../../../common/utils";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
-import { handleAuthentication, removeAuthTokenProvider } from "./authHelper";
-import { isNullOrEmptyString, isNullOrUndefined } from "../../../common/utils";
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const handleChatReconnect = async (chatSDK, props, dispatch, setAdapter, initStartChat, state) => {
   var _props$chatConfig, _props$chatConfig$Liv;
@@ -53,14 +54,14 @@ const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticat
     const chatReconnectOptionalParams = {
       reconnectId: (_props$reconnectChatP4 = props.reconnectChatPaneProps) === null || _props$reconnectChatP4 === void 0 ? void 0 : _props$reconnectChatP4.reconnectId
     };
+    // Get auth token for getting chat reconnect context
     if (isAuthenticatedChat) {
-      // Get auth token for for getting chat reconnect context
       await handleAuthentication(chatSDK, chatConfig, props.getAuthToken);
     }
     const reconnectChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatReconnectContext(chatReconnectOptionalParams));
     if (isAuthenticatedChat) {
       // remove auth token after reconnectId is fetched
-      // this will be reset later at start chat
+      // AuthToken will be reset later at start chat
       removeAuthTokenProvider(chatSDK);
     }
     return reconnectChatContext;
@@ -93,7 +94,7 @@ const setReconnectIdAndStartChat = async (isAuthenticatedChat, chatSDK, props, d
     type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
     payload: ConversationState.Loading
   });
-  await initStartChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, optionalParams);
+  await initStartChat(chatSDK, dispatch, setAdapter, props, optionalParams);
 };
 const redirectPage = (redirectURL, redirectInSameWindow) => {
   const redirectPageRequest = {

package/lib/esm/components/livechatwidget/common/startChat.js

@@ -1,5 +1,9 @@
-import { ChatSDKError, LiveWorkItemState } from "../../../common/Constants";
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { ChatSDKError, LiveWorkItemState } from "../../../common/Constants";
+import { createTimer, getStateFromCache, isUndefinedOrEmpty } from "../../../common/utils";
+import { getAuthClientFunction, handleAuthentication } from "./authHelper";
+import { ActivityStreamHandler } from "./ActivityStreamHandler";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
@@ -8,13 +12,9 @@ import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
 import { createAdapter } from "./createAdapter";
 import { createOnNewAdapterActivityHandler } from "../../../plugins/newMessageEventHandler";
-import { createTimer, getStateFromCache, isUndefinedOrEmpty } from "../../../common/utils";
+import { handleChatReconnect } from "./reconnectChatHelper";
 import { setPostChatContextAndLoadSurvey } from "./setPostChatContextAndLoadSurvey";
 import { updateSessionDataForTelemetry } from "./updateSessionDataForTelemetry";
-import { BroadcastService } from "@microsoft/omnichannel-chat-components";
-import { ActivityStreamHandler } from "./ActivityStreamHandler";
-import { getAuthClientFunction, handleAuthentication } from "./authHelper";
-import { handleChatReconnect } from "./reconnectChatHelper";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 let optionalParams = {};
@@ -78,11 +78,19 @@ const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProact
     type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
     payload: ConversationState.Loading
   });
-  await initStartChat(chatSDK, props === null || props === void 0 ? void 0 : props.chatConfig, props === null || props === void 0 ? void 0 : props.getAuthToken, dispatch, setAdapter);
+  const optionalParams = {
+    isProactiveChat
+  };
+  await initStartChat(chatSDK, dispatch, setAdapter, props, optionalParams);
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, params, persistedState) => {
+const initStartChat = async (chatSDK, dispatch, setAdapter, props, params, persistedState) => {
+  var _props$controlProps2;
+  let isStartChatSuccessful = false;
+  const chatConfig = props === null || props === void 0 ? void 0 : props.chatConfig;
+  const getAuthToken = props === null || props === void 0 ? void 0 : props.getAuthToken;
+  const hideErrorUIPane = props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.hideErrorUIPane;
   try {
     var _newAdapter$activity$, _TelemetryTimers$Widg;
     //Start widget load timer
@@ -96,10 +104,13 @@ const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAda
       // set auth token to chat sdk before start chat
       const authSuccess = await handleAuthentication(chatSDK, chatConfig, getAuthToken);
       if (!authSuccess) {
+        dispatch({
+          type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+          payload: ConversationState.Closed
+        });
         return;
       }
     }
-    let isStartChatSuccessful = false;
 
     //Check if chat retrieved from cache
     if (persistedState || params !== null && params !== void 0 && params.liveChatContext) {
@@ -113,10 +124,16 @@ const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAda
       });
     }
     try {
+      var _window$Microsoft, _window$Microsoft$Dyn, _window$Microsoft$Dyn2, _window$Microsoft$Dyn3;
       // Set custom context params
       setCustomContextParams(chatSDK);
-      optionalParams = Object.assign({}, params, optionalParams);
-      await chatSDK.startChat(optionalParams);
+      const defaultOptionalParams = {
+        sendDefaultInitContext: true,
+        isProactiveChat: !!(params !== null && params !== void 0 && params.isProactiveChat),
+        portalContactId: (_window$Microsoft = window.Microsoft) === null || _window$Microsoft === void 0 ? void 0 : (_window$Microsoft$Dyn = _window$Microsoft.Dynamic365) === null || _window$Microsoft$Dyn === void 0 ? void 0 : (_window$Microsoft$Dyn2 = _window$Microsoft$Dyn.Portal) === null || _window$Microsoft$Dyn2 === void 0 ? void 0 : (_window$Microsoft$Dyn3 = _window$Microsoft$Dyn2.User) === null || _window$Microsoft$Dyn3 === void 0 ? void 0 : _window$Microsoft$Dyn3.contactId
+      };
+      const startChatOptionalParams = Object.assign({}, params, optionalParams, defaultOptionalParams);
+      await chatSDK.startChat(startChatOptionalParams);
       isStartChatSuccessful = true;
     } catch (error) {
       TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
@@ -126,12 +143,6 @@ const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAda
         }
       });
       isStartChatSuccessful = false;
-      // Resetting the widget state to Closed, for recent introduction of OC rate limiting(429 Error) 
-      // TODO : How to diplay a proper UI message to customer to try after sometime at this point - cool down scenario
-      dispatch({
-        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-        payload: ConversationState.Closed
-      });
       return;
     }
 
@@ -160,12 +171,6 @@ const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAda
       payload: liveChatContext
     });
 
-    // Set post chat context in state, no survey load
-    setPostChatContextAndLoadSurvey(chatSDK, dispatch);
-
-    // Updating chat session detail for telemetry
-    await updateSessionDataForTelemetry(chatSDK, dispatch);
-
     // Set app state to Active
     if (isStartChatSuccessful) {
       ActivityStreamHandler.uncork();
@@ -184,6 +189,12 @@ const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAda
       Description: "Widget load complete",
       ElapsedTimeInMilliseconds: TelemetryTimers === null || TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg = TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg === void 0 ? void 0 : _TelemetryTimers$Widg.milliSecondsElapsed
     });
+
+    // Set post chat context in state, no survey load
+    setPostChatContextAndLoadSurvey(chatSDK, dispatch);
+
+    // Updating chat session detail for telemetry
+    await updateSessionDataForTelemetry(chatSDK, dispatch);
   } catch (ex) {
     TelemetryHelper.logLoadingEvent(LogLevel.ERROR, {
       Event: TelemetryEvent.WidgetLoadFailed,
@@ -204,33 +215,56 @@ const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAda
       });
       return;
     }
-    // Set app state to failing start chat
-    dispatch({
-      type: LiveChatWidgetActionType.SET_START_CHAT_FAILING,
-      payload: true
-    });
+    if (!hideErrorUIPane) {
+      // Set app state to failing start chat if hideErrorUI is not turned on
+      dispatch({
+        type: LiveChatWidgetActionType.SET_START_CHAT_FAILING,
+        payload: true
+      });
+      TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.ErrorUIPaneLoaded,
+        Description: "Error UI Pane Loaded"
+      });
+    }
     // Show the loading pane in other cases for failure, this will help for both hideStartChatButton case
     dispatch({
       type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
       payload: ConversationState.Loading
     });
+
+    // If sessionInit was successful but LCW startchat failed due to some reason e.g adapter didn't load
+    // we need to directly endChat to avoid leaving ghost chats in OC, not disturbing any other UI state 
+    if (isStartChatSuccessful === true) {
+      await forceEndChat(chatSDK);
+    }
   } finally {
     optionalParams = {};
     widgetInstanceId = "";
   }
 };
 
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const forceEndChat = async chatSDK => {
+  TelemetryHelper.logLoadingEvent(LogLevel.ERROR, {
+    Event: TelemetryEvent.WidgetLoadFailed,
+    ExceptionDetails: {
+      Exception: "SessionInit was successful, but widget load failed."
+    }
+  });
+  chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat();
+};
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdapter) => {
-  var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _props$controlProps2, _persistedState$domai6, _persistedState$appSt;
+  var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _props$controlProps3, _persistedState$domai6;
   // By pass this function in case of popout chat
   if (state.appStates.hideStartChatButton === true) {
     return false;
   }
-  const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.widgetInstanceId) ?? "");
+  const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps3 = props.controlProps) === null || _props$controlProps3 === void 0 ? void 0 : _props$controlProps3.widgetInstanceId) ?? "");
 
   //Connect to only active chat session
-  if (persistedState && !isUndefinedOrEmpty(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai6 = persistedState.domainStates) === null || _persistedState$domai6 === void 0 ? void 0 : _persistedState$domai6.liveChatContext) && (persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$appSt = persistedState.appStates) === null || _persistedState$appSt === void 0 ? void 0 : _persistedState$appSt.conversationState) === ConversationState.Active) {
+  if (persistedState && !isUndefinedOrEmpty(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai6 = persistedState.domainStates) === null || _persistedState$domai6 === void 0 ? void 0 : _persistedState$domai6.liveChatContext)) {
     var _persistedState$domai7;
     dispatch({
       type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
@@ -239,7 +273,7 @@ const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdap
     const optionalParams = {
       liveChatContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai7 = persistedState.domainStates) === null || _persistedState$domai7 === void 0 ? void 0 : _persistedState$domai7.liveChatContext
     };
-    await initStartChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, optionalParams, persistedState);
+    await initStartChat(chatSDK, dispatch, setAdapter, props, optionalParams, persistedState);
     return true;
   } else {
     return false;
@@ -269,38 +303,11 @@ const setCustomContextParams = chatSDK => {
   }
 };
 
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-const handleAuthenticationIfEnabled = async (chatSDK, props) => {
-  //For auth chat
-  if (props.getAuthToken) {
-    const authClientFunction = getAuthClientFunction(props.chatConfig);
-    if (authClientFunction) {
-      // set auth token to chat sdk before start chat
-      const authSuccess = await handleAuthentication(chatSDK, props.chatConfig, props.getAuthToken);
-      if (!authSuccess) {
-        return false;
-      }
-      return true;
-    }
-  }
-  return true;
-};
-
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const checkIfConversationStillValid = async (chatSDK, props, requestId, dispatch) => {
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   let conversationDetails = undefined;
 
-  // Show Loading screen during auth check and start chat calls 
-  dispatch({
-    type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-    payload: ConversationState.Loading
-  });
-  const authSucceed = await handleAuthenticationIfEnabled(chatSDK, props);
-  if (!authSucceed) {
-    return false;
-  }
-
   //Preserve old requestId
   const oldRequestId = chatSDK.requestId;
   try {
@@ -311,6 +318,10 @@ const checkIfConversationStillValid = async (chatSDK, props, requestId, dispatch
       return false;
     }
     if (conversationDetails.state === LiveWorkItemState.Closed || conversationDetails.state === LiveWorkItemState.WrapUp) {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+        payload: undefined
+      });
       chatSDK.requestId = oldRequestId;
       return false;
     }