@microsoft/omnichannel-chat-widget 0.1.0-main.1a61ea0 → 0.1.0-main.20562ae

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -13,7 +13,7 @@ export let ScenarioType;
   ScenarioType["ACS_ADAPTER"] = "LCW_ACSAdapterEvents";
 })(ScenarioType || (ScenarioType = {}));
 
-export let LogLevel;
+export let LogLevel; // Events used in certain functionalities that are not being logged
 
 (function (LogLevel) {
   LogLevel["INFO"] = "INFO";
@@ -22,6 +22,21 @@ export let LogLevel;
   LogLevel["ERROR"] = "ERROR";
 })(LogLevel || (LogLevel = {}));
 
+export let BroadcastEvent; // Events being logged
+
+(function (BroadcastEvent) {
+  BroadcastEvent["LoadPostChatSurvey"] = "LoadPostChatSurvey";
+  BroadcastEvent["EndChat"] = "ChatEnded";
+  BroadcastEvent["NewMessageNotification"] = "NewMessageNotification";
+  BroadcastEvent["UnreadMessageCount"] = "UnreadMessageCount";
+  BroadcastEvent["ChatWidgetStateChanged"] = "ChatWidgetStateChanged";
+  BroadcastEvent["ProactiveChatStartChat"] = "ProactiveChatStartChat";
+  BroadcastEvent["ProactiveChatStartPopoutChat"] = "ProactiveChatStartPopoutChat";
+  BroadcastEvent["InvalidAdaptiveCardFormat"] = "InvalidAdaptiveCardFormat";
+  BroadcastEvent["NewMessageSent"] = "NewMessageSent";
+  BroadcastEvent["NewMessageReceived"] = "NewMessageReceived";
+})(BroadcastEvent || (BroadcastEvent = {}));
+
 export let TelemetryEvent;
 
 (function (TelemetryEvent) {
@@ -70,7 +85,9 @@ export let TelemetryEvent;
   TelemetryEvent["PrechatSurveyLoaded"] = "PrechatSurveyLoaded";
   TelemetryEvent["PrechatSubmitted"] = "PrechatSubmitted";
   TelemetryEvent["StartChatSDKCall"] = "StartChatCall";
+  TelemetryEvent["StartChatEventRecevied"] = "StartChatEventReceived";
   TelemetryEvent["EndChatSDKCall"] = "EndChatCall";
+  TelemetryEvent["EndChatEventReceived"] = "EndChatEventReceived";
   TelemetryEvent["OnNewMessageFailed"] = "OnNewMessageFailed";
   TelemetryEvent["OnNewMessageAudioNotificationFailed"] = "OnNewMessageAudioNotificationFailed";
   TelemetryEvent["DownloadTranscriptResponseNullOrUndefined"] = "DownloadTranscriptResponseNullOrUndefined";
@@ -84,6 +101,7 @@ export let TelemetryEvent;
   TelemetryEvent["LoadingPaneLoaded"] = "LoadingPaneLoaded";
   TelemetryEvent["EmailTranscriptLoaded"] = "EmailTranscriptLoaded";
   TelemetryEvent["OutOfOfficePaneLoaded"] = "OutOfOfficePaneLoaded";
+  TelemetryEvent["PostChatSurveyLoadingPaneLoaded"] = "PostChatSurveyLoadingPaneLoaded";
   TelemetryEvent["PostChatSurveyLoaded"] = "PostChatSurveyLoaded";
   TelemetryEvent["ConfirmationPaneLoaded"] = "ConfirmationPaneLoaded";
   TelemetryEvent["ProactiveChatPaneLoaded"] = "ProactiveChatPaneLoaded";
@@ -106,6 +124,8 @@ export let TelemetryEvent;
   TelemetryEvent["SendTypingIndicatorSucceeded"] = "SendTypingIndicatorSucceeded";
   TelemetryEvent["SendTypingIndicatorFailed"] = "SendTypingIndicatorFailed";
   TelemetryEvent["PreChatSurveyStartChatMethodFailed"] = "PreChatSurveyStartChatMethodFailed";
+  TelemetryEvent["ChatAlreadyTriggered"] = "ChatAlreadyTriggered";
+  TelemetryEvent["StartProactiveChatEventReceived"] = "StartProactiveChatEventReceived";
   TelemetryEvent["StartProactiveChatMethodFailed"] = "StartProactiveChatMethodFailed";
   TelemetryEvent["ProactiveChatAccepted"] = "ProactiveChatAccepted";
   TelemetryEvent["ProactiveChatRejected"] = "ProactiveChatRejected";
@@ -114,12 +134,13 @@ export let TelemetryEvent;
   TelemetryEvent["ReconnectChatContinueConversation"] = "ReconnectChatContinueConversation";
   TelemetryEvent["ReconnectChatStartNewConversation"] = "ReconnectChatStartNewConversation";
   TelemetryEvent["ReconnectChatMinimize"] = "ReconnectChatMinimize";
+  TelemetryEvent["MessageSent"] = "MessageSent";
+  TelemetryEvent["MessageReceived"] = "MessageReceived";
 })(TelemetryEvent || (TelemetryEvent = {}));
 
 export class TelemetryConstants {
   static map(eventTypeOrScenarioType) {
     switch (eventTypeOrScenarioType) {
-      case TelemetryEvent.StartChatSDKCall:
       case TelemetryEvent.ParseAdaptiveCardFailed:
         return ScenarioType.CONFIG_VALIDATION;
 
@@ -130,6 +151,7 @@ export class TelemetryConstants {
       case TelemetryEvent.LCWChatButtonShow:
       case TelemetryEvent.PrechatSurveyLoaded:
       case TelemetryEvent.LoadingPaneLoaded:
+      case TelemetryEvent.PostChatSurveyLoadingPaneLoaded:
       case TelemetryEvent.PostChatSurveyLoaded:
       case TelemetryEvent.EmailTranscriptLoaded:
       case TelemetryEvent.OutOfOfficePaneLoaded:
@@ -158,12 +180,17 @@ export class TelemetryConstants {
       case TelemetryEvent.HeaderMinimizeButtonClicked:
         return ScenarioType.ACTIONS;
 
+      case TelemetryEvent.StartChatSDKCall:
+      case TelemetryEvent.StartChatEventRecevied:
       case TelemetryEvent.StartChatMethodException:
       case TelemetryEvent.CloseChatMethodException:
+      case TelemetryEvent.StartProactiveChatEventReceived:
       case TelemetryEvent.StartProactiveChatMethodFailed:
       case TelemetryEvent.OnNewMessageFailed:
       case TelemetryEvent.OnNewMessageAudioNotificationFailed:
       case TelemetryEvent.GetConversationDetailsCallFailed:
+      case TelemetryEvent.EndChatSDKCall:
+      case TelemetryEvent.EndChatEventReceived:
       case TelemetryEvent.EndChatSDKCallFailed:
       case TelemetryEvent.PostChatContextCallFailed:
       case TelemetryEvent.PostChatContextCallSucceed:

package/lib/esm/common/telemetry/TelemetryHelper.js

@@ -98,6 +98,8 @@ export class TelemetryHelper {
   static conformToLoadContract(level, input) {
     const payload = input.payload;
     return TelemetryHelper.populate(level, payload, event => {
+      var _TelemetryManager$Int11, _TelemetryManager$Int12, _TelemetryManager$Int13;
+
       event.Event = payload.Event;
       event.ResourcePath = payload.ResourcePath;
       event.WidgetState = payload.WidgetState;
@@ -105,16 +107,19 @@ export class TelemetryHelper {
       event.ChatType = payload.ChatType;
       event.ElapsedTimeInMilliseconds = payload.ElapsedTimeInMilliseconds;
       event.ExceptionDetails = JSON.stringify(payload.ExceptionDetails);
+      event.OCChatSDKVersion = ((_TelemetryManager$Int11 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int11 === void 0 ? void 0 : _TelemetryManager$Int11.OCChatSDKVersion) ?? "";
+      event.OCChatWidgetVersion = ((_TelemetryManager$Int12 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int12 === void 0 ? void 0 : _TelemetryManager$Int12.chatWidgetVersion) ?? "";
+      event.OCChatComponentsVersion = ((_TelemetryManager$Int13 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int13 === void 0 ? void 0 : _TelemetryManager$Int13.chatComponentVersion) ?? "";
     });
   }
 
   static conformToIC3ClientContract(level, input) {
     const payload = input.payload;
     return TelemetryHelper.populate(level, payload, event => {
-      var _TelemetryManager$Int11;
+      var _TelemetryManager$Int14;
 
       event.Event = payload.Event;
-      event.IC3ClientVersion = (_TelemetryManager$Int11 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int11 === void 0 ? void 0 : _TelemetryManager$Int11.IC3ClientVersion;
+      event.IC3ClientVersion = (_TelemetryManager$Int14 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int14 === void 0 ? void 0 : _TelemetryManager$Int14.IC3ClientVersion;
       event.SubscriptionId = payload.SubscriptionId;
       event.EndpointUrl = payload.EndpointUrl;
       event.EndpointId = payload.EndpointId;
@@ -233,14 +238,14 @@ _defineProperty(TelemetryHelper, "logActionEvent", (logLevel, payload) => {
 });
 
 _defineProperty(TelemetryHelper, "logSDKEvent", (logLevel, payload) => {
-  var _TelemetryManager$Int12;
+  var _TelemetryManager$Int15;
 
   const telemetryEvent = {
     eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? "",
     logLevel: logLevel,
     payload: { ...payload,
       TransactionId: newGuid(),
-      RequestId: (_TelemetryManager$Int12 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int12 === void 0 ? void 0 : _TelemetryManager$Int12.currentRequestId
+      RequestId: (_TelemetryManager$Int15 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int15 === void 0 ? void 0 : _TelemetryManager$Int15.currentRequestId
     }
   };
   BroadcastService.postMessage(telemetryEvent);

package/lib/esm/common/telemetry/TelemetryManager.js

@@ -1,9 +1,10 @@
 function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
 
-import { LogLevel, ScenarioType, TelemetryConstants } from "./TelemetryConstants";
+import { LogLevel, ScenarioType, TelemetryConstants, TelemetryEvent } from "./TelemetryConstants";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ariaTelemetryLogger } from "./loggers/ariaTelemetryLogger";
 import { consoleLogger } from "./loggers/consoleLogger";
+import { defaultAriaConfig } from "./defaultConfigs/defaultAriaConfig";
 export class TelemetryTimers {}
 
 _defineProperty(TelemetryTimers, "LcwLoadToChatButtonTimer", void 0);
@@ -16,31 +17,35 @@ export class TelemetryManager {}
 
 _defineProperty(TelemetryManager, "InternalTelemetryData", void 0);
 
+const loggers = [];
+export const disposeLoggers = () => {
+  loggers.map(logger => {
+    logger.dispose();
+  });
+};
 export const RegisterLoggers = () => {
-  const loggers = [];
-
   const registerLoggers = () => {
     var _TelemetryManager$Int, _TelemetryManager$Int2, _TelemetryManager$Int3, _TelemetryManager$Int4, _TelemetryManager$Int5, _TelemetryManager$Int6, _TelemetryManager$Int7, _TelemetryManager$Int8;
 
-    if (!((_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int !== void 0 && (_TelemetryManager$Int2 = _TelemetryManager$Int.telemetryConfig) !== null && _TelemetryManager$Int2 !== void 0 && _TelemetryManager$Int2.disableConsoleLog) || !((_TelemetryManager$Int3 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int3 !== void 0 && (_TelemetryManager$Int4 = _TelemetryManager$Int3.telemetryConfig) !== null && _TelemetryManager$Int4 !== void 0 && _TelemetryManager$Int4.telemetryDisabled)) {
+    if (((_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : (_TelemetryManager$Int2 = _TelemetryManager$Int.telemetryConfig) === null || _TelemetryManager$Int2 === void 0 ? void 0 : _TelemetryManager$Int2.disableConsoleLog) === false || ((_TelemetryManager$Int3 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int3 === void 0 ? void 0 : (_TelemetryManager$Int4 = _TelemetryManager$Int3.telemetryConfig) === null || _TelemetryManager$Int4 === void 0 ? void 0 : _TelemetryManager$Int4.telemetryDisabled) === false) {
       BroadcastService.getAnyMessage().subscribe(event => {
-        if (event.payload) {
+        if (event.payload && event.eventName in TelemetryEvent) {
           logTelemetry(event);
         }
       });
     }
 
-    if (!((_TelemetryManager$Int5 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int5 !== void 0 && (_TelemetryManager$Int6 = _TelemetryManager$Int5.telemetryConfig) !== null && _TelemetryManager$Int6 !== void 0 && _TelemetryManager$Int6.disableConsoleLog)) {
+    if (((_TelemetryManager$Int5 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int5 === void 0 ? void 0 : (_TelemetryManager$Int6 = _TelemetryManager$Int5.telemetryConfig) === null || _TelemetryManager$Int6 === void 0 ? void 0 : _TelemetryManager$Int6.disableConsoleLog) === false) {
       loggers.push(consoleLogger());
     }
 
-    if (!((_TelemetryManager$Int7 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int7 !== void 0 && (_TelemetryManager$Int8 = _TelemetryManager$Int7.telemetryConfig) !== null && _TelemetryManager$Int8 !== void 0 && _TelemetryManager$Int8.telemetryDisabled)) {
+    if (((_TelemetryManager$Int7 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int7 === void 0 ? void 0 : (_TelemetryManager$Int8 = _TelemetryManager$Int7.telemetryConfig) === null || _TelemetryManager$Int8 === void 0 ? void 0 : _TelemetryManager$Int8.telemetryDisabled) === false) {
       var _TelemetryManager$Int9, _TelemetryManager$Int18, _TelemetryManager$Int19;
 
       if ((_TelemetryManager$Int9 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int9 !== void 0 && _TelemetryManager$Int9.ariaConfig) {
         var _TelemetryManager$Int10, _TelemetryManager$Int11, _TelemetryManager$Int12, _TelemetryManager$Int13, _TelemetryManager$Int14, _TelemetryManager$Int15, _TelemetryManager$Int16, _TelemetryManager$Int17;
 
-        loggers.push(ariaTelemetryLogger(((_TelemetryManager$Int10 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int10 === void 0 ? void 0 : (_TelemetryManager$Int11 = _TelemetryManager$Int10.ariaConfig) === null || _TelemetryManager$Int11 === void 0 ? void 0 : _TelemetryManager$Int11.ariaTelemetryKey) ?? "", ((_TelemetryManager$Int12 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int12 === void 0 ? void 0 : (_TelemetryManager$Int13 = _TelemetryManager$Int12.ariaConfig) === null || _TelemetryManager$Int13 === void 0 ? void 0 : _TelemetryManager$Int13.disableCookieUsage) ?? false, ((_TelemetryManager$Int14 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int14 === void 0 ? void 0 : (_TelemetryManager$Int15 = _TelemetryManager$Int14.ariaConfig) === null || _TelemetryManager$Int15 === void 0 ? void 0 : _TelemetryManager$Int15.collectorUriForTelemetry) ?? "", ((_TelemetryManager$Int16 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : (_TelemetryManager$Int17 = _TelemetryManager$Int16.ariaConfig) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.ariaTelemetryApplicationName) ?? "OmniChannelProd_Web"));
+        loggers.push(ariaTelemetryLogger(((_TelemetryManager$Int10 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int10 === void 0 ? void 0 : (_TelemetryManager$Int11 = _TelemetryManager$Int10.ariaConfig) === null || _TelemetryManager$Int11 === void 0 ? void 0 : _TelemetryManager$Int11.ariaTelemetryKey) ?? defaultAriaConfig.ariaTelemetryKey, ((_TelemetryManager$Int12 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int12 === void 0 ? void 0 : (_TelemetryManager$Int13 = _TelemetryManager$Int12.ariaConfig) === null || _TelemetryManager$Int13 === void 0 ? void 0 : _TelemetryManager$Int13.disableCookieUsage) ?? defaultAriaConfig.disableCookieUsage, ((_TelemetryManager$Int14 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int14 === void 0 ? void 0 : (_TelemetryManager$Int15 = _TelemetryManager$Int14.ariaConfig) === null || _TelemetryManager$Int15 === void 0 ? void 0 : _TelemetryManager$Int15.collectorUriForTelemetry) ?? defaultAriaConfig.collectorUriForTelemetry, ((_TelemetryManager$Int16 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : (_TelemetryManager$Int17 = _TelemetryManager$Int16.ariaConfig) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.ariaTelemetryApplicationName) ?? defaultAriaConfig.ariaTelemetryApplicationName));
       }
 
       const customLoggers = (_TelemetryManager$Int18 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int18 === void 0 ? void 0 : (_TelemetryManager$Int19 = _TelemetryManager$Int18.telemetryConfig) === null || _TelemetryManager$Int19 === void 0 ? void 0 : _TelemetryManager$Int19.telemetryLoggers;

package/lib/esm/common/telemetry/defaultConfigs/defaultAriaConfig.js

@@ -1,6 +1,6 @@
 export const defaultAriaConfig = {
-  collectorUriForTelemetry: "https://browser.pipe.aria.microsoft.com/Collector/3.0/",
-  ariaTelemetryKey: "1574efd98545488983328fac0c9bcb59-45c2ff50-ebcc-473d-949d-e3134ef2189e-6906",
-  ariaTelemetryApplicationName: "D365_Omnichannel_Client_Sandbox",
+  collectorUriForTelemetry: "",
+  ariaTelemetryKey: "c7655518acf1403f93ff6b9f77942f0a-d01a02fd-6b50-4de3-a566-62eda11f93bc-7083",
+  ariaTelemetryApplicationName: "D365_Omnichannel_Client_Public_Prod",
   disableCookieUsage: true
 };

package/lib/esm/common/telemetry/loggers/ariaTelemetryLogger.js

@@ -17,7 +17,15 @@ export const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, colle
         configuration.collectorUri = collectiorUriForTelemetry;
       }
 
-      _logger = AWTLogManager.initialize(ariaTelemetryKey, configuration);
+      try {
+        _logger = AWTLogManager.initialize(ariaTelemetryKey, configuration);
+
+        if (_logger === undefined) {
+          _logger = AWTLogManager.getLogger(ariaTelemetryKey);
+        }
+      } catch (error) {
+        console.log(error);
+      }
     }
 
     return _logger;
@@ -37,6 +45,11 @@ export const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, colle
 
       eventProperties.setPropertyWithPii(ariaTelemetryApplicationName, Constants.LiveChatWidget, AWTPiiKind.GenericData);
       logger() ? logger().logEvent(eventProperties) : console.log("Unable to initialize aria logger");
+    },
+    dispose: () => {
+      AWTLogManager.flush(function () {
+        console.log("Aria logger disposed");
+      });
     }
   };
   return ariaLogger;

package/lib/esm/common/telemetry/loggers/consoleLogger.js

@@ -30,6 +30,9 @@ export const consoleLogger = () => {
       } catch (ex) {
         console.error("An unexpected error occurred in the Telemetry client: " + ex);
       }
+    },
+    dispose: () => {
+      console.log("disposing loggers");
     }
   };
   return consoleLogger;

package/lib/esm/components/confirmationpanestateful/ConfirmationPaneStateful.js

@@ -1,40 +1,30 @@
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
+import { ConfirmationPane } from "@microsoft/omnichannel-chat-components";
 import React, { useEffect } from "react";
 import { findAllFocusableElement, findParentFocusableElementsWithoutChildContainer, preventFocusToMoveOutOfElement, setFocusOnElement, setFocusOnSendBox, setTabIndices } from "../../common/utils";
-import { ConfirmationPane } from "@microsoft/omnichannel-chat-components";
-import { Constants } from "../../common/Constants";
-import { ConversationState } from "../../contexts/common/ConversationState";
 import { DimLayer } from "../dimlayer/DimLayer";
 import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
 import { NotificationHandler } from "../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
 import { NotificationScenarios } from "../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
-import { PostChatSurveyMode } from "../postchatsurveypanestateful/enums/PostChatSurveyMode";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import useChatAdapterStore from "../../hooks/useChatAdapterStore";
-import useChatContextStore from "../../hooks/useChatContextStore";
-import useChatSDKStore from "../../hooks/useChatSDKStore"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+import useChatContextStore from "../../hooks/useChatContextStore"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 export const ConfirmationPaneStateful = props => {
-  var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4;
-
   const initialTabIndexMap = new Map();
   let elements = [];
   const [state, dispatch] = useChatContextStore();
   const {
-    setPostChatContext,
-    endChat
+    prepareEndChat
   } = props; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-  const chatSDK = useChatSDKStore(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
   const [adapter] = useChatAdapterStore();
-  const isPostChatEnabled = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable;
-  const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode;
   const controlProps = {
     id: "oc-lcw-confirmation-pane",
     dir: state.domainStates.globalDir,
     onConfirm: async () => {
-      TelemetryHelper.logConfigDataEvent(LogLevel.INFO, {
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.ConfirmationConfirmButtonClicked,
         Description: "Confirmation pane Confirm button clicked"
       });
@@ -44,40 +34,8 @@ export const ConfirmationPaneStateful = props => {
       });
 
       try {
-        //ToDo: End Chat before PostChat Context and conversation Details is set once the getPostChatContext request ID fetch issue is fixed
-        const conversationDetails = await chatSDK.getConversationDetails(); // ToDo: Replace with CanRenderPostChat once available in conversationDetails API response 
-
-        if (isPostChatEnabled === "true" && postChatSurveyMode === PostChatSurveyMode.Embed && conversationDetails.canRenderPostChat === Constants.truePascal) {
-          dispatch({
-            type: LiveChatWidgetActionType.SET_SHOULD_SHOW_POST_CHAT,
-            payload: true
-          });
-          dispatch({
-            type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-            payload: ConversationState.Loading
-          });
-          await setPostChatContext();
-
-          if (state.domainStates.postChatContext) {
-            dispatch({
-              type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-              payload: ConversationState.Postchat
-            });
-          }
-        } else {
-          setTabIndices(elements, initialTabIndexMap, true);
-
-          try {
-            await endChat(adapter);
-          } catch (error) {
-            TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
-              Event: TelemetryEvent.CloseChatMethodException,
-              ExceptionDetails: {
-                exception: `Failed to endChat: ${error}`
-              }
-            });
-          }
-        }
+        setTabIndices(elements, initialTabIndexMap, true);
+        await prepareEndChat(adapter, state);
       } catch (ex) {
         TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
           Event: TelemetryEvent.GetConversationDetailsCallFailed,
@@ -89,7 +47,7 @@ export const ConfirmationPaneStateful = props => {
       }
     },
     onCancel: () => {
-      TelemetryHelper.logConfigDataEvent(LogLevel.INFO, {
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.ConfirmationCancelButtonClicked,
         Description: "Confirmation pane Cancel button clicked."
       });

package/lib/esm/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js

@@ -68,8 +68,8 @@ export const EmailTranscriptPaneStateful = props => {
     },
     onCancel: () => {
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
-        Event: TelemetryEvent.EmailTranscriptButtonClicked,
-        Description: "Email Transcript button clicked."
+        Event: TelemetryEvent.EmailTranscriptCancelButtonClicked,
+        Description: "Email Transcript cancel button clicked."
       });
       closeEmailTranscriptPane();
     },

package/lib/esm/components/footerstateful/FooterStateful.js

@@ -4,13 +4,13 @@ import AudioNotificationStateful from "./audionotificationstateful/AudioNotifica
 import { Constants } from "../../common/Constants";
 import { Footer } from "@microsoft/omnichannel-chat-components";
 import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
+import { NewMessageNotificationSoundBase64 } from "../../assets/Audios";
 import { NotificationHandler } from "../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
 import { NotificationScenarios } from "../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { downloadTranscript } from "./downloadtranscriptstateful/DownloadTranscriptStateful";
 import useChatContextStore from "../../hooks/useChatContextStore";
-import useChatSDKStore from "../../hooks/useChatSDKStore";
-import newMessageNotification from "../../assets/audios/newMessageNotification.mp3"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+import useChatSDKStore from "../../hooks/useChatSDKStore"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 export const FooterStateful = props => {
   var _footerProps$controlP3, _footerProps$controlP4;
@@ -96,7 +96,7 @@ export const FooterStateful = props => {
     controlProps: controlProps,
     styleProps: footerProps === null || footerProps === void 0 ? void 0 : footerProps.styleProps
   }), /*#__PURE__*/React.createElement(AudioNotificationStateful, {
-    audioSrc: (audioNotificationProps === null || audioNotificationProps === void 0 ? void 0 : audioNotificationProps.audioSrc) ?? newMessageNotification,
+    audioSrc: (audioNotificationProps === null || audioNotificationProps === void 0 ? void 0 : audioNotificationProps.audioSrc) ?? NewMessageNotificationSoundBase64,
     hideAudioNotificationButton: (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP4 = footerProps.controlProps) === null || _footerProps$controlP4 === void 0 ? void 0 : _footerProps$controlP4.hideAudioNotificationButton) ?? false,
     isAudioMuted: state.appStates.isAudioMuted ?? false
   }));

package/lib/esm/components/headerstateful/HeaderStateful.js

@@ -1,5 +1,5 @@
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
-import React, { useEffect, useState } from "react";
+import React, { useEffect, useRef, useState } from "react";
 import { ConversationState } from "../../contexts/common/ConversationState";
 import { Header } from "@microsoft/omnichannel-chat-components";
 import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
@@ -21,6 +21,7 @@ export const HeaderStateful = props => {
 
   const [outOfOperatingHours, setOutOfOperatingHours] = useState(((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.OutOfOperatingHours) === "True");
   const outOfOfficeStyleProps = Object.assign({}, defaultOutOfOfficeHeaderStyleProps, outOfOfficeHeaderProps === null || outOfOfficeHeaderProps === void 0 ? void 0 : outOfOfficeHeaderProps.styleProps);
+  const conversationState = useRef(state.appStates.conversationState);
   const controlProps = {
     id: "oc-lcw-header",
     dir: state.domainStates.globalDir,
@@ -40,17 +41,15 @@ export const HeaderStateful = props => {
         Description: "Header Close button clicked."
       });
 
-      if (state.appStates.conversationState === ConversationState.Active) {
+      if (conversationState.current === ConversationState.Active) {
         dispatch({
           type: LiveChatWidgetActionType.SET_SHOW_CONFIRMATION,
           payload: true
         });
-      } else if (state.appStates.conversationState === ConversationState.Postchat) {
-        dispatch({
-          type: LiveChatWidgetActionType.SET_SHOULD_SHOW_POST_CHAT,
-          payload: false
-        });
-        await endChat(adapter);
+      } else {
+        const skipEndChatSDK = true;
+        const skipCloseChat = false;
+        await endChat(adapter, skipEndChatSDK, skipCloseChat);
       }
 
       dispatch({
@@ -82,7 +81,11 @@ export const HeaderStateful = props => {
     if (state.appStates.outsideOperatingHours) {
       setOutOfOperatingHours(true);
     }
-  }, []);
+
+    if (state.appStates.conversationState) {
+      conversationState.current = state.appStates.conversationState;
+    }
+  }, [state.appStates]);
   return /*#__PURE__*/React.createElement(Header, {
     componentOverrides: headerProps === null || headerProps === void 0 ? void 0 : headerProps.componentOverrides,
     controlProps: outOfOperatingHours || state.appStates.conversationState === ConversationState.OutOfOffice ? outOfOfficeControlProps : controlProps,

package/lib/esm/components/livechatwidget/common/createMarkdown.js

@@ -1,5 +1,4 @@
 import MarkdownIt from "markdown-it";
-import MarkdownSlack from "slack-markdown-it";
 import MarkdownItForInline from "markdown-it-for-inline";
 import { defaultMarkdownLocalizedTexts } from "../../webchatcontainerstateful/common/defaultProps/defaultMarkdownLocalizedTexts";
 import { Constants } from "../../../common/Constants"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -12,8 +11,9 @@ export const createMarkdown = (disableMarkdownMessageFormatting, disableNewLineM
       html: true,
       linkify: true,
       breaks: !disableNewLineMarkdownSupport
-    });
-    markdown.use(MarkdownSlack); // Markdown override for open link in new tab
+    }); // ToDo: Commenting below usage of plugin until deferred bug is resolved: https://github.com/mayashavin/markdown-it-slack/issues/1
+    // markdown.use(MarkdownSlack);
+    // Markdown override for open link in new tab
     // eslint-disable-next-line @typescript-eslint/no-explicit-any, quotes
 
     markdown.use(MarkdownItForInline, "url_new_win", "link_open", function (tokens, idx, env) {