@microsoft/omnichannel-chat-widget 0.1.0-main.1a61ea0 → 0.1.0-main.20562ae

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -3,71 +3,123 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.endChat = void 0;
+exports.prepareEndChat = exports.endChat = void 0;
 
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+
 var _ConversationState = require("../../../contexts/common/ConversationState");
 
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
 
-var _NotificationHandler = require("../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler");
-
-var _NotificationScenarios = require("../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios");
-
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 
 var _WebChatStoreLoader = require("../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader");
 
 var _defaultWebChatContainerStatefulProps = require("../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps");
 
-var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+var _PostChatSurveyMode = require("../../postchatsurveypanestateful/enums/PostChatSurveyMode");
+
+var _Constants = require("../../../common/Constants");
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter) => {
-  try {
-    var _props$webChatContain;
-
-    _TelemetryHelper.TelemetryHelper.logConfigDataEvent(_TelemetryConstants.LogLevel.INFO, {
-      Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCall
-    });
-
-    await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
-    adapter === null || adapter === void 0 ? void 0 : adapter.end();
-    setAdapter(undefined);
-    setWebChatStyles({ ..._defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatStyles,
-      ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.webChatStyles)
-    });
-    _WebChatStoreLoader.WebChatStoreLoader.store = null;
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: _ConversationState.ConversationState.Closed
-    });
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_RECONNECT_ID,
-      payload: undefined
-    });
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_AUDIO_NOTIFICATION,
-      payload: null
-    });
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_TOKEN,
-      payload: undefined
-    });
-
-    _omnichannelChatComponents.BroadcastService.postMessage({
-      eventName: "EndChat"
-    });
-  } catch (ex) {
-    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
-      Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCallFailed,
-      ExceptionDetails: {
-        exception: ex
-      }
-    });
-
-    _NotificationHandler.NotificationHandler.notifyError(_NotificationScenarios.NotificationScenarios.Connection, "End Chat Call Failed: " + ex);
+const prepareEndChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state) => {
+  var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4;
+
+  const isPostChatEnabled = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable;
+  const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode;
+  const conversationDetails = await chatSDK.getConversationDetails();
+
+  if (isPostChatEnabled === "true" && (conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.canRenderPostChat) === _Constants.Constants.truePascal) {
+    const skipEndChatSDK = false;
+    const skipCloseChat = true;
+    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat);
+
+    if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
+      const loadPostChatEvent = {
+        eventName: _TelemetryConstants.BroadcastEvent.LoadPostChatSurvey
+      };
+
+      _omnichannelChatComponents.BroadcastService.postMessage(loadPostChatEvent);
+    } else if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Link) {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: _ConversationState.ConversationState.InActive
+      });
+    }
+  } else {
+    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter);
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+exports.prepareEndChat = prepareEndChat;
+
+const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat) => {
+  if (!skipEndChatSDK) {
+    try {
+      _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCall
+      });
+
+      await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
+    } catch (ex) {
+      _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCallFailed,
+        ExceptionDetails: {
+          exception: ex
+        }
+      });
+    }
+  }
+
+  if (!skipCloseChat) {
+    try {
+      var _props$webChatContain;
+
+      adapter === null || adapter === void 0 ? void 0 : adapter.end();
+      setAdapter(undefined);
+      setWebChatStyles({ ..._defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatStyles,
+        ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.webChatStyles)
+      });
+      _WebChatStoreLoader.WebChatStoreLoader.store = null;
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: _ConversationState.ConversationState.Closed
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT,
+        payload: false
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_RECONNECT_ID,
+        payload: undefined
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_AUDIO_NOTIFICATION,
+        payload: null
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_TOKEN,
+        payload: undefined
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+        payload: undefined
+      });
+
+      _omnichannelChatComponents.BroadcastService.postMessage({
+        eventName: _TelemetryConstants.BroadcastEvent.EndChat
+      });
+    } catch (error) {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.CloseChatMethodException,
+        ExceptionDetails: {
+          exception: `Failed to endChat: ${error}`
+        }
+      });
+    }
   }
 };
 

package/lib/cjs/components/livechatwidget/common/initCallingSdk.js

@@ -17,6 +17,11 @@ const initCallingSdk = async (chatSDK, setVoiceVideoCallingSDK) => {
       // eslint-disable-next-line @typescript-eslint/no-explicit-any
       const callingSDK = await chatSDK.getVoiceVideoCalling();
       setVoiceVideoCallingSDK(callingSDK);
+
+      _TelemetryHelper.TelemetryHelper.logCallingEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.CallingSDKLoadSuccess
+      });
+
       return true;
     }
 

package/lib/cjs/components/livechatwidget/common/initWebChatComposer.js

@@ -5,14 +5,20 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.initWebChatComposer = void 0;
 
+var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
+
 var _botframeworkWebchat = require("botframework-webchat");
 
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+
 var _ConversationState = require("../../../contexts/common/ConversationState");
 
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
 
 var _PostChatSurveyMode = require("../../postchatsurveypanestateful/enums/PostChatSurveyMode");
 
+var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
+
 var _WebChatStoreLoader = require("../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader");
 
 var _attachmentProcessingMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentProcessingMiddleware"));
@@ -55,8 +61,6 @@ var _preProcessingMiddleware = _interopRequireDefault(require("../../webchatcont
 
 var _sanitizationMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware"));
 
-var _setPostChatContextAndLoadSurvey = require("./setPostChatContextAndLoadSurvey");
-
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -80,6 +84,11 @@ const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles)
     const conversationEndCallback = async () => {
       var _props$webChatContain4, _props$webChatContain5;
 
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.ConversationEndedThreadEventReceived,
+        Description: "Conversation is ended by agent side or by timeout."
+      });
+
       if ((props === null || props === void 0 ? void 0 : (_props$webChatContain4 = props.webChatContainerProps) === null || _props$webChatContain4 === void 0 ? void 0 : (_props$webChatContain5 = _props$webChatContain4.renderingMiddlewareProps) === null || _props$webChatContain5 === void 0 ? void 0 : _props$webChatContain5.hideSendboxOnConversationEnd) !== false) {
         setWebChatStyles(styles => {
           return { ...styles,
@@ -88,16 +97,24 @@ const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles)
         });
       }
 
-      if (isPostChatEnabled === "true" && postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
+      if (isPostChatEnabled === "true") {
+        if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
+          const loadPostChatEvent = {
+            eventName: _TelemetryConstants.BroadcastEvent.LoadPostChatSurvey
+          };
+
+          _omnichannelChatComponents.BroadcastService.postMessage(loadPostChatEvent);
+        } else if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Link) {
+          dispatch({
+            type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+            payload: _ConversationState.ConversationState.InActive
+          });
+        }
+      } else {
         dispatch({
-          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SHOULD_SHOW_POST_CHAT,
+          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT,
           payload: true
         });
-        dispatch({
-          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-          payload: _ConversationState.ConversationState.Loading
-        });
-        await (0, _setPostChatContextAndLoadSurvey.setPostChatContextAndLoadSurvey)(chatSDK, dispatch, true);
       }
 
       dispatch({

package/lib/cjs/components/livechatwidget/common/registerTelemetryLoggers.js

@@ -5,25 +5,33 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.registerTelemetryLoggers = void 0;
 
-var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
-
 var _TelemetryManager = require("../../../common/telemetry/TelemetryManager");
 
+var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
+
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 
+var _package = require("@microsoft/omnichannel-chat-components/package.json");
+
+var _package2 = require("@microsoft/omnichannel-chat-sdk/package.json");
+
 var _defaultAriaConfig = require("../../../common/telemetry/defaultConfigs/defaultAriaConfig");
 
 var _defaultTelemetryInternalData = require("../../../common/telemetry/defaultConfigs/defaultTelemetryInternalData");
 
 var _defaultTelemetryConfiguration = require("../../../common/telemetry/defaultConfigs/defaultTelemetryConfiguration");
 
-var _package = _interopRequireDefault(require("@microsoft/omnichannel-chat-sdk/package.json"));
-
-function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
-
 const registerTelemetryLoggers = (props, dispatch) => {
   var _props$liveChatContex, _props$liveChatContex2;
 
+  let widgetPackageInfo;
+
+  try {
+    widgetPackageInfo = require("@microsoft/omnichannel-chat-widget/package.json");
+  } catch (error) {
+    widgetPackageInfo = "0.0.0-0";
+  }
+
   const telemetryConfig = { ..._defaultTelemetryConfiguration.defaultTelemetryConfiguration,
     ...props.telemetryConfig
   };
@@ -33,6 +41,8 @@ const registerTelemetryLoggers = (props, dispatch) => {
 
     _TelemetryManager.TelemetryManager.InternalTelemetryData = (_props$liveChatContex3 = props.liveChatContextFromCache) === null || _props$liveChatContex3 === void 0 ? void 0 : (_props$liveChatContex4 = _props$liveChatContex3.domainStates) === null || _props$liveChatContex4 === void 0 ? void 0 : _props$liveChatContex4.telemetryInternalData;
   } else {
+    var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$chatSDK3, _props$chatSDK3$omnic;
+
     let telemetryData = { ..._defaultTelemetryInternalData.defaultInternalTelemetryData,
       telemetryConfig: Object.assign({}, _defaultTelemetryConfiguration.defaultTelemetryConfiguration, telemetryConfig),
       ariaConfig: Object.assign({}, _defaultAriaConfig.defaultAriaConfig, telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.ariaConfigurations)
@@ -43,7 +53,13 @@ const registerTelemetryLoggers = (props, dispatch) => {
     }
 
     telemetryData = _TelemetryHelper.TelemetryHelper.addWidgetDataToTelemetry(telemetryConfig, telemetryData);
-    telemetryData.OCChatSDKVersion = _package.default.version;
+    telemetryData.OCChatSDKVersion = _package2.version;
+    telemetryData.chatComponentVersion = _package.version;
+    telemetryData.chatWidgetVersion = widgetPackageInfo;
+    telemetryData.orgId = (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId;
+    telemetryData.widgetId = (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId;
+    telemetryData.orgUrl = (_props$chatSDK3 = props.chatSDK) === null || _props$chatSDK3 === void 0 ? void 0 : (_props$chatSDK3$omnic = _props$chatSDK3.omnichannelConfig) === null || _props$chatSDK3$omnic === void 0 ? void 0 : _props$chatSDK3$omnic.orgUrl;
+    _TelemetryManager.TelemetryManager.InternalTelemetryData = telemetryData;
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_TELEMETRY_DATA,
       payload: telemetryData

package/lib/cjs/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js

@@ -7,27 +7,31 @@ exports.setPostChatContextAndLoadSurvey = void 0;
 
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+
+var _ConversationState = require("../../../contexts/common/ConversationState");
+
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
 
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 
-var _ConversationState = require("../../../contexts/common/ConversationState");
-
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, loadSurvey) => {
+const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, persistedChat) => {
   try {
-    // eslint-disable-next-line @typescript-eslint/no-explicit-any
-    const context = await chatSDK.getPostChatSurveyContext();
-
-    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
-      Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallSucceed,
-      Description: "Postchat context call succeed."
-    });
-
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_POST_CHAT_CONTEXT,
-      payload: context
-    });
+    if (!persistedChat) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      const context = await chatSDK.getPostChatSurveyContext();
+
+      _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallSucceed,
+        Description: "Postchat context call succeed."
+      });
+
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_POST_CHAT_CONTEXT,
+        payload: context
+      });
+    }
   } catch (ex) {
     _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
       Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallFailed,
@@ -35,21 +39,19 @@ const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, loadSurvey) =>
         exception: ex
       }
     });
-  }
-  /* -true:   setPostChatContextAndLoadSurvey is called after passing all checks from ConfirmationPane and endChatMiddleware in usual scenario.
-     -false:  Below if condition is needed for multi-tab scenarios. So when agent ends a chat and customer has opened chat in multiple tabs,  
-              all tabs should show post chat survey as per existing functionality. But when an agent end a conversation, Omnichannel SDK 
-              getPostChatSurveyContext returns as invalid conversation. To avoid that, caching the survey url is needed after chat starts and 
-              in this case loadSurvey is false 
-  */
+  } // eslint-disable-next-line @typescript-eslint/no-unused-vars
 
 
-  if (loadSurvey) {
+  _omnichannelChatComponents.BroadcastService.getMessageByEventName("LoadPostChatSurvey").subscribe(msg => {
+    dispatch({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: _ConversationState.ConversationState.Loading
+    });
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
       payload: _ConversationState.ConversationState.Postchat
     });
-  }
+  });
 };
 
 exports.setPostChatContextAndLoadSurvey = setPostChatContextAndLoadSurvey;

package/lib/cjs/components/livechatwidget/common/startChat.js

@@ -5,12 +5,14 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.prepareStartChat = exports.initStartChat = void 0;
 
-var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
-
 var _Constants = require("../../../common/Constants");
 
+var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
+
 var _ConversationState = require("../../../contexts/common/ConversationState");
 
+var _DataStoreManager = require("../../../common/contextDataStore/DataStoreManager");
+
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
 
 var _NotificationHandler = require("../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler");
@@ -23,17 +25,23 @@ var _TelemetryManager = require("../../../common/telemetry/TelemetryManager");
 
 var _createAdapter = require("./createAdapter");
 
+var _newMessageEventHandler = require("../../../plugins/newMessageEventHandler");
+
 var _utils = require("../../../common/utils");
 
 var _reconnectChatHelper = require("./reconnectChatHelper");
 
-var _updateSessionDataForTelemetry = require("./updateSessionDataForTelemetry");
-
 var _setPostChatContextAndLoadSurvey = require("./setPostChatContextAndLoadSurvey");
 
+var _updateSessionDataForTelemetry = require("./updateSessionDataForTelemetry");
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) => {
-  // Getting PreChat Survey Context
+  if (await canConnectToExistingChat(props, chatSDK, state, dispatch, setAdapter)) {
+    return;
+  } // Getting PreChat Survey Context
+
+
   const parseToJson = false;
   const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
   const showPrechat = state.appStates.conversationState === _ConversationState.ConversationState.ProactiveChat ? preChatSurveyResponse && state.appStates.proactiveChatStates.proactiveChatEnablePrechat : preChatSurveyResponse; // Getting reconnectId for authenticated chat
@@ -70,19 +78,20 @@ const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) =>
 
 exports.prepareStartChat = prepareStartChat;
 
-const initStartChat = async (chatSDK, dispatch, setAdapter, params) => {
+const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedState) => {
   try {
-    var _TelemetryTimers$Widg;
+    var _newAdapter$activity$, _TelemetryTimers$Widg;
 
     try {
-      _TelemetryHelper.TelemetryHelper.logConfigDataEvent(_TelemetryConstants.LogLevel.INFO, {
+      _TelemetryManager.TelemetryTimers.WidgetLoadTimer = (0, _utils.createTimer)();
+
+      _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.StartChatSDKCall
       });
 
       await chatSDK.startChat(params);
-      _TelemetryManager.TelemetryTimers.WidgetLoadTimer = (0, _utils.createTimer)();
     } catch (error) {
-      _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.ERROR, {
+      _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
         Event: _TelemetryConstants.TelemetryEvent.StartChatMethodException,
         ExceptionDetails: {
           exception: `Failed to setup startChat: ${error}`
@@ -91,24 +100,41 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params) => {
     }
 
     const newAdapter = await (0, _createAdapter.createAdapter)(chatSDK);
-    setAdapter(newAdapter); // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    setAdapter(newAdapter);
+    const chatToken = await chatSDK.getChatToken();
+    newAdapter === null || newAdapter === void 0 ? void 0 : (_newAdapter$activity$ = newAdapter.activity$) === null || _newAdapter$activity$ === void 0 ? void 0 : _newAdapter$activity$.subscribe((0, _newMessageEventHandler.createOnNewAdapterActivityHandler)(chatToken === null || chatToken === void 0 ? void 0 : chatToken.chatId, chatToken === null || chatToken === void 0 ? void 0 : chatToken.visitorId));
 
-    if (chatSDK !== null && chatSDK !== void 0 && chatSDK.getVoiceVideoCalling) {
+    if (!persistedState) {
       // eslint-disable-next-line @typescript-eslint/no-explicit-any
-      const chatToken = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatToken());
+      if (chatSDK !== null && chatSDK !== void 0 && chatSDK.getVoiceVideoCalling) {
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        const chatToken = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatToken());
+        dispatch({
+          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_TOKEN,
+          payload: chatToken
+        });
+      } // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+      const liveChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
       dispatch({
-        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_TOKEN,
-        payload: chatToken
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+        payload: liveChatContext
       });
-    }
+      await (0, _setPostChatContextAndLoadSurvey.setPostChatContextAndLoadSurvey)(chatSDK, dispatch);
+      await (0, _updateSessionDataForTelemetry.updateSessionDataForTelemetry)(chatSDK, dispatch); // Set app state to Active
 
-    await (0, _setPostChatContextAndLoadSurvey.setPostChatContextAndLoadSurvey)(chatSDK, dispatch, false);
-    await (0, _updateSessionDataForTelemetry.updateSessionDataForTelemetry)(chatSDK, dispatch); // Set app state to Active
-
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: _ConversationState.ConversationState.Active
-    });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: _ConversationState.ConversationState.Active
+      });
+    } else {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_WIDGET_STATE,
+        payload: persistedState
+      });
+      await (0, _setPostChatContextAndLoadSurvey.setPostChatContextAndLoadSurvey)(chatSDK, dispatch, true);
+    }
 
     _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.WidgetLoadComplete,
@@ -117,9 +143,9 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params) => {
     });
   } catch (ex) {
     _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.ERROR, {
-      Event: _TelemetryConstants.TelemetryEvent.StartChatFailed,
+      Event: _TelemetryConstants.TelemetryEvent.WidgetLoadFailed,
       ExceptionDetails: {
-        Exception: `Start Chat Failed: ${ex}`
+        Exception: `Widget load Failed: ${ex}`
       }
     });
 
@@ -137,6 +163,30 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params) => {
       });
     }
   }
-};
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
 
-exports.initStartChat = initStartChat;
+exports.initStartChat = initStartChat;
+
+const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdapter) => {
+  var _DataStoreManager$cli, _persistedState$domai;
+
+  const widgetStateFromCache = (_DataStoreManager$cli = _DataStoreManager.DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.getData(_Constants.Constants.widgetStateDataKey, "localStorage");
+  const persistedState = widgetStateFromCache ? JSON.parse(widgetStateFromCache) : undefined;
+
+  if (persistedState !== null && persistedState !== void 0 && (_persistedState$domai = persistedState.domainStates) !== null && _persistedState$domai !== void 0 && _persistedState$domai.liveChatContext) {
+    var _persistedState$domai2;
+
+    dispatch({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: _ConversationState.ConversationState.Loading
+    });
+    const optionalParams = {
+      liveChatContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai2 = persistedState.domainStates) === null || _persistedState$domai2 === void 0 ? void 0 : _persistedState$domai2.liveChatContext
+    };
+    await initStartChat(chatSDK, dispatch, setAdapter, optionalParams, persistedState);
+    return true;
+  } else {
+    return false;
+  }
+};

package/lib/cjs/components/livechatwidget/common/startProactiveChat.js

@@ -16,12 +16,12 @@ var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 var _TelemetryManager = require("../../../common/telemetry/TelemetryManager");
 
 // Defines startProactiveChat callback
-const startProactiveChat = (dispatch, bodyTitle, showPrechat, inNewWindow) => {
+const startProactiveChat = (dispatch, notificationConfig, enablePreChat, inNewWindow) => {
   dispatch({
     type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PROACTIVE_CHAT_PARAMS,
     payload: {
-      proactiveChatBodyTitle: bodyTitle ?? "",
-      proactiveChatEnablePrechat: showPrechat ?? false,
+      proactiveChatBodyTitle: notificationConfig && notificationConfig.message ? notificationConfig.message : "",
+      proactiveChatEnablePrechat: enablePreChat ?? false,
       proactiveChatInNewWindow: inNewWindow ?? false
     }
   });