@microsoft/omnichannel-chat-widget 0.1.0-main.0ec5410 → 0.1.0-main.106d830

package/lib/cjs/components/livechatwidget/common/reconnectChatHelper.js

@@ -3,13 +3,13 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.handleUnauthenticatedReconnectChat = exports.getReconnectIdForAuthenticatedChat = void 0;
+exports.startUnauthenticatedReconnectChat = exports.handleUnauthenticatedReconnectChat = exports.handleRedirectUnauthenticatedReconnectChat = exports.getReconnectIdForAuthenticatedChat = exports.getChatReconnectContext = void 0;
 
 require("regenerator-runtime/runtime");
 
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 
-var _Constants = require("../../../common/Constants");
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 
 var _ConversationState = require("../../../contexts/common/ConversationState");
 
@@ -41,6 +41,8 @@ const getChatReconnectContext = async (chatSDK, reconnectId) => {
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
+exports.getChatReconnectContext = getChatReconnectContext;
+
 const getReconnectIdForAuthenticatedChat = async (props, chatSDK) => {
   var _props$reconnectChatP, _props$reconnectChatP2;
 
@@ -61,33 +63,116 @@ const getReconnectIdForAuthenticatedChat = async (props, chatSDK) => {
 
 exports.getReconnectIdForAuthenticatedChat = getReconnectIdForAuthenticatedChat;
 
-const handleUnauthenticatedReconnectChat = async (dispatch, reconnectId, initStartChat) => {
-  const reconnectAvailabilityResponse = await getChatReconnectContext(reconnectId);
+const handleUnauthenticatedReconnectChat = async (chatSDK, dispatch, setAdapter, reconnectId, initStartChat, redirectInSameWindow) => {
+  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
 
-  if (reconnectAvailabilityResponse && reconnectAvailabilityResponse.redirectURL) {
-    redirectPage(reconnectAvailabilityResponse.redirectURL);
+  if (shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
+    await redirectOrStartNewChat(reconnectAvailabilityResponse, chatSDK, dispatch, setAdapter, initStartChat, redirectInSameWindow);
   } else {
-    const optionalParams = {
-      reconnectId: reconnectId
-    };
+    await setReconnectIdAndStartChat(chatSDK, dispatch, setAdapter, reconnectId, initStartChat);
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+exports.handleUnauthenticatedReconnectChat = handleUnauthenticatedReconnectChat;
+
+const startUnauthenticatedReconnectChat = async (chatSDK, dispatch, setAdapter, reconnectId, initStartChat) => {
+  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
+
+  if (!shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
+    await setReconnectIdAndStartChat(chatSDK, dispatch, setAdapter, reconnectId, initStartChat);
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+exports.startUnauthenticatedReconnectChat = startUnauthenticatedReconnectChat;
+
+const setReconnectIdAndStartChat = async (chatSDK, dispatch, setAdapter, reconnectId, initStartChat) => {
+  const startUnauthenticatedReconnectChat = {
+    eventName: _TelemetryConstants.BroadcastEvent.StartUnauthenticatedReconnectChat
+  };
+
+  _omnichannelChatComponents.BroadcastService.postMessage(startUnauthenticatedReconnectChat);
+
+  const optionalParams = {
+    reconnectId: reconnectId
+  };
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_RECONNECT_ID,
+    payload: reconnectId
+  });
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+    payload: _ConversationState.ConversationState.Loading
+  });
+  await initStartChat(chatSDK, dispatch, setAdapter, optionalParams);
+};
+
+const redirectPage = (redirectURL, redirectInSameWindow) => {
+  const redirectPageRequest = {
+    eventName: _TelemetryConstants.BroadcastEvent.RedirectPageRequest,
+    payload: {
+      redirectURL: redirectURL
+    }
+  };
+
+  _omnichannelChatComponents.BroadcastService.postMessage(redirectPageRequest);
+
+  if (redirectInSameWindow) {
+    window.location.href = redirectURL;
+  }
+};
+
+const shouldRedirectOrStartNewChat = reconnectAvailabilityResponse => {
+  return reconnectAvailabilityResponse && !reconnectAvailabilityResponse.reconnectId;
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+const startNewChatEmptyRedirectionUrl = async (chatSDK, dispatch, setAdapter, initStartChat) => {
+  const startUnauthenticatedReconnectChat = {
+    eventName: _TelemetryConstants.BroadcastEvent.StartUnauthenticatedReconnectChat
+  };
+
+  _omnichannelChatComponents.BroadcastService.postMessage(startUnauthenticatedReconnectChat); // Getting PreChat Survey Context
+
+
+  const parseToJson = false;
+  const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
+
+  if (preChatSurveyResponse) {
+    dispatch({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
+      payload: preChatSurveyResponse
+    });
     dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_RECONNECT_ID,
-      payload: reconnectId
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: _ConversationState.ConversationState.Prechat
     });
+  } else {
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
       payload: _ConversationState.ConversationState.Loading
     });
-    await initStartChat(optionalParams);
+    await initStartChat(chatSDK, dispatch, setAdapter);
   }
-};
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-exports.handleUnauthenticatedReconnectChat = handleUnauthenticatedReconnectChat;
 
-const redirectPage = newUrl => {
-  const data = {
-    messageName: _Constants.Constants.redirectPageRequest,
-    newUrl: newUrl
-  };
-  window.parent.postMessage(data, "*");
+const handleRedirectUnauthenticatedReconnectChat = async (chatSDK, dispatch, setAdapter, initStartChat, reconnectId, redirectInSameWindow) => {
+  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
+
+  if (shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
+    await redirectOrStartNewChat(reconnectAvailabilityResponse, chatSDK, dispatch, setAdapter, initStartChat, redirectInSameWindow);
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+exports.handleRedirectUnauthenticatedReconnectChat = handleRedirectUnauthenticatedReconnectChat;
+
+const redirectOrStartNewChat = async (reconnectAvailabilityResponse, chatSDK, dispatch, setAdapter, initStartChat, redirectInSameWindow) => {
+  if (reconnectAvailabilityResponse.redirectURL) {
+    redirectPage(reconnectAvailabilityResponse.redirectURL, redirectInSameWindow);
+  } else {
+    await startNewChatEmptyRedirectionUrl(chatSDK, dispatch, setAdapter, initStartChat);
+  }
 };

package/lib/cjs/components/livechatwidget/common/registerTelemetryLoggers.js

@@ -5,22 +5,22 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.registerTelemetryLoggers = void 0;
 
-var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
-
 var _TelemetryManager = require("../../../common/telemetry/TelemetryManager");
 
+var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
+
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 
+var _package = require("@microsoft/omnichannel-chat-components/package.json");
+
+var _package2 = require("@microsoft/omnichannel-chat-sdk/package.json");
+
 var _defaultAriaConfig = require("../../../common/telemetry/defaultConfigs/defaultAriaConfig");
 
 var _defaultTelemetryInternalData = require("../../../common/telemetry/defaultConfigs/defaultTelemetryInternalData");
 
 var _defaultTelemetryConfiguration = require("../../../common/telemetry/defaultConfigs/defaultTelemetryConfiguration");
 
-var _package = require("@microsoft/omnichannel-chat-components/package.json");
-
-var _package2 = require("@microsoft/omnichannel-chat-sdk/package.json");
-
 const registerTelemetryLoggers = (props, dispatch) => {
   var _props$liveChatContex, _props$liveChatContex2;
 
@@ -59,6 +59,7 @@ const registerTelemetryLoggers = (props, dispatch) => {
     telemetryData.orgId = (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId;
     telemetryData.widgetId = (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId;
     telemetryData.orgUrl = (_props$chatSDK3 = props.chatSDK) === null || _props$chatSDK3 === void 0 ? void 0 : (_props$chatSDK3$omnic = _props$chatSDK3.omnichannelConfig) === null || _props$chatSDK3$omnic === void 0 ? void 0 : _props$chatSDK3$omnic.orgUrl;
+    _TelemetryManager.TelemetryManager.InternalTelemetryData = telemetryData;
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_TELEMETRY_DATA,
       payload: telemetryData

package/lib/cjs/components/livechatwidget/common/startChat.js

@@ -37,41 +37,50 @@ var _updateSessionDataForTelemetry = require("./updateSessionDataForTelemetry");
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) => {
+  var _props$reconnectChatP;
+
   if (await canConnectToExistingChat(props, chatSDK, state, dispatch, setAdapter)) {
     return;
-  } // Getting PreChat Survey Context
-
+  } // Redirecting if unauthenticated reconnect chat expired
 
-  const parseToJson = false;
-  const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
-  const showPrechat = state.appStates.conversationState === _ConversationState.ConversationState.ProactiveChat ? preChatSurveyResponse && state.appStates.proactiveChatStates.proactiveChatEnablePrechat : preChatSurveyResponse; // Getting reconnectId for authenticated chat
 
-  const reconnectId = await (0, _reconnectChatHelper.getReconnectIdForAuthenticatedChat)(props, chatSDK);
+  if ((_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.reconnectId) {
+    var _props$reconnectChatP2, _props$reconnectChatP3;
 
-  if (reconnectId) {
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_RECONNECT_ID,
-      payload: reconnectId
-    });
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: _ConversationState.ConversationState.ReconnectChat
-    });
-  } else if (showPrechat) {
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
-      payload: preChatSurveyResponse
-    });
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: _ConversationState.ConversationState.Prechat
-    });
+    await (0, _reconnectChatHelper.handleRedirectUnauthenticatedReconnectChat)(chatSDK, dispatch, setAdapter, initStartChat, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.reconnectId, (_props$reconnectChatP3 = props.reconnectChatPaneProps) === null || _props$reconnectChatP3 === void 0 ? void 0 : _props$reconnectChatP3.redirectInSameWindow);
   } else {
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: _ConversationState.ConversationState.Loading
-    });
-    await initStartChat(chatSDK, dispatch, setAdapter);
+    // Getting PreChat Survey Context
+    const parseToJson = false;
+    const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
+    const showPrechat = state.appStates.conversationState === _ConversationState.ConversationState.ProactiveChat ? preChatSurveyResponse && state.appStates.proactiveChatStates.proactiveChatEnablePrechat : preChatSurveyResponse; // Getting reconnectId for authenticated chat
+
+    const reconnectId = await (0, _reconnectChatHelper.getReconnectIdForAuthenticatedChat)(props, chatSDK);
+
+    if (reconnectId) {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_RECONNECT_ID,
+        payload: reconnectId
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: _ConversationState.ConversationState.ReconnectChat
+      });
+    } else if (showPrechat) {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
+        payload: preChatSurveyResponse
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: _ConversationState.ConversationState.Prechat
+      });
+    } else {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: _ConversationState.ConversationState.Loading
+      });
+      await initStartChat(chatSDK, dispatch, setAdapter);
+    }
   }
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 

package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -98,7 +98,7 @@ function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj &&
 function _extends() { _extends = Object.assign || function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }
 
 const LiveChatWidgetStateful = props => {
-  var _props$webChatContain, _props$styleProps, _props$controlProps, _props$webChatContain3, _props$webChatContain4, _props$styleProps2, _props$controlProps5, _props$componentOverr, _props$controlProps6, _props$componentOverr2, _props$controlProps7, _props$componentOverr3, _props$controlProps8, _props$componentOverr4, _props$controlProps9, _props$componentOverr5, _props$controlProps10, _props$componentOverr6, _props$controlProps11, _props$controlProps12, _props$controlProps13, _props$componentOverr7, _props$controlProps14, _props$componentOverr8, _props$controlProps15, _props$componentOverr9, _props$componentOverr10, _props$componentOverr11;
+  var _props$webChatContain, _props$styleProps, _props$controlProps, _props$webChatContain3, _props$webChatContain4, _props$styleProps2, _props$controlProps5, _props$componentOverr, _props$controlProps6, _props$componentOverr2, _props$controlProps7, _props$componentOverr3, _props$controlProps8, _props$componentOverr4, _props$controlProps9, _props$componentOverr5, _props$controlProps10, _props$componentOverr6, _props$controlProps11, _props$componentOverr7, _props$controlProps12, _props$controlProps13, _props$componentOverr8, _props$controlProps14, _props$componentOverr9, _props$controlProps15, _props$componentOverr10, _props$componentOverr11, _props$componentOverr12;
 
   const [state, dispatch] = (0, _useChatContextStore.default)(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
@@ -112,7 +112,8 @@ const LiveChatWidgetStateful = props => {
   const {
     Composer
   } = _botframeworkWebchat.Components;
-  const canStartProactiveChat = (0, _react2.useRef)(true); // Process general styles
+  const canStartProactiveChat = (0, _react2.useRef)(true);
+  const canEndChat = (0, _react2.useRef)(true); // Process general styles
 
   const generalStyles = {
     root: Object.assign({}, (0, _getGeneralStylesForButton.getGeneralStylesForButton)(state), (_props$styleProps = props.styleProps) === null || _props$styleProps === void 0 ? void 0 : _props$styleProps.generalStyles)
@@ -144,7 +145,7 @@ const LiveChatWidgetStateful = props => {
     if (!((_props$controlProps3 = props.controlProps) !== null && _props$controlProps3 !== void 0 && _props$controlProps3.skipChatButtonRendering) && (_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.reconnectId) {
       var _props$reconnectChatP2;
 
-      (0, _reconnectChatHelper.handleUnauthenticatedReconnectChat)(dispatch, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.reconnectId, _startChat.initStartChat);
+      (0, _reconnectChatHelper.startUnauthenticatedReconnectChat)(chatSDK, dispatch, setAdapter, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.reconnectId, _startChat.initStartChat);
     } // Initialize global dir
 
 
@@ -170,9 +171,9 @@ const LiveChatWidgetStateful = props => {
       var _props$reconnectChatP3;
 
       if ((_props$reconnectChatP3 = props.reconnectChatPaneProps) !== null && _props$reconnectChatP3 !== void 0 && _props$reconnectChatP3.reconnectId && !state.appStates.reconnectId) {
-        var _props$reconnectChatP4;
+        var _props$reconnectChatP4, _props$reconnectChatP5;
 
-        (0, _reconnectChatHelper.handleUnauthenticatedReconnectChat)(dispatch, (_props$reconnectChatP4 = props.reconnectChatPaneProps) === null || _props$reconnectChatP4 === void 0 ? void 0 : _props$reconnectChatP4.reconnectId, _startChat.initStartChat);
+        (0, _reconnectChatHelper.handleUnauthenticatedReconnectChat)(chatSDK, dispatch, setAdapter, (_props$reconnectChatP4 = props.reconnectChatPaneProps) === null || _props$reconnectChatP4 === void 0 ? void 0 : _props$reconnectChatP4.reconnectId, _startChat.initStartChat, (_props$reconnectChatP5 = props.reconnectChatPaneProps) === null || _props$reconnectChatP5 === void 0 ? void 0 : _props$reconnectChatP5.redirectInSameWindow);
       } else {
         (0, _reconnectChatHelper.getReconnectIdForAuthenticatedChat)(props, chatSDK).then(authReconnectId => {
           if (authReconnectId && !state.appStates.reconnectId) {
@@ -185,6 +186,12 @@ const LiveChatWidgetStateful = props => {
               payload: _ConversationState.ConversationState.ReconnectChat
             });
           } else {
+            const chatStartedSkippingChatButtonRendering = {
+              eventName: _TelemetryConstants.BroadcastEvent.StartChatSkippingChatButtonRendering
+            };
+
+            _omnichannelChatComponents.BroadcastService.postMessage(chatStartedSkippingChatButtonRendering);
+
             dispatch({
               type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
               payload: _ConversationState.ConversationState.Loading
@@ -212,6 +219,39 @@ const LiveChatWidgetStateful = props => {
           Description: "Start proactive chat method called, when chat was already triggered."
         });
       }
+    }); // start chat from SDK Event
+
+
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName("StartChat").subscribe(() => {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.StartChatEventRecevied,
+        Description: "Start chat event received."
+      });
+
+      if (state.appStates.isMinimized) {
+        dispatch({
+          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
+          payload: false
+        });
+      } else {
+        (0, _startChat.prepareStartChat)(props, chatSDK, state, dispatch, setAdapter);
+      }
+    }); // end chat from SDK Event
+
+
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName("EndChat").subscribe(async () => {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.EndChatEventReceived,
+        Description: "End chat event received."
+      });
+
+      if (canEndChat.current) {
+        (0, _endChat.prepareEndChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
+      } else {
+        const skipEndChatSDK = true;
+        const skipCloseChat = false;
+        (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat);
+      }
     });
 
     window.addEventListener("beforeunload", () => {
@@ -224,6 +264,7 @@ const LiveChatWidgetStateful = props => {
   }, []);
   (0, _react2.useEffect)(() => {
     canStartProactiveChat.current = state.appStates.conversationState === _ConversationState.ConversationState.Closed;
+    canEndChat.current = state.appStates.conversationState === _ConversationState.ConversationState.Active;
 
     if (state.appStates.conversationState === _ConversationState.ConversationState.Active) {
       chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.onNewMessage(() => {
@@ -283,7 +324,10 @@ const LiveChatWidgetStateful = props => {
   const setPostChatContextRelay = () => (0, _setPostChatContextAndLoadSurvey.setPostChatContextAndLoadSurvey)(chatSDK, dispatch); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
-  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat) => (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat);
+  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat) => (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat); // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+  const prepareEndChatRelay = (adapter, state) => (0, _endChat.prepareEndChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
 
   const prepareStartChatRelay = () => (0, _startChat.prepareStartChat)(props, chatSDK, state, dispatch, setAdapter); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
@@ -322,15 +366,15 @@ const LiveChatWidgetStateful = props => {
   })), !((_props$controlProps8 = props.controlProps) !== null && _props$controlProps8 !== void 0 && _props$controlProps8.hideLoadingPane) && (0, _componentController.shouldShowLoadingPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr4 = props.componentOverrides) === null || _props$componentOverr4 === void 0 ? void 0 : _props$componentOverr4.loadingPane) || /*#__PURE__*/_react2.default.createElement(_LoadingPaneStateful.default, props.loadingPaneProps)), !((_props$controlProps9 = props.controlProps) !== null && _props$controlProps9 !== void 0 && _props$controlProps9.hideOutOfOfficeHoursPane) && (0, _componentController.shouldShowOutOfOfficeHoursPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr5 = props.componentOverrides) === null || _props$componentOverr5 === void 0 ? void 0 : _props$componentOverr5.outOfOfficeHoursPane) || /*#__PURE__*/_react2.default.createElement(_OOOHPaneStateful.default, props.outOfOfficeHoursPaneProps)), !((_props$controlProps10 = props.controlProps) !== null && _props$controlProps10 !== void 0 && _props$controlProps10.hideReconnectChatPane) && (0, _componentController.shouldShowReconnectChatPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr6 = props.componentOverrides) === null || _props$componentOverr6 === void 0 ? void 0 : _props$componentOverr6.reconnectChatPane) || /*#__PURE__*/_react2.default.createElement(_ReconnectChatPaneStateful.default, {
     reconnectChatProps: props.reconnectChatPaneProps,
     initStartChat: initStartChatRelay
-  })), !((_props$controlProps11 = props.controlProps) !== null && _props$controlProps11 !== void 0 && _props$controlProps11.hidePreChatSurveyPane) && (0, _componentController.shouldShowPreChatSurveyPane)(state) && /*#__PURE__*/_react2.default.createElement(_PreChatSurveyPaneStateful.default, {
+  })), !((_props$controlProps11 = props.controlProps) !== null && _props$controlProps11 !== void 0 && _props$controlProps11.hidePreChatSurveyPane) && (0, _componentController.shouldShowPreChatSurveyPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr7 = props.componentOverrides) === null || _props$componentOverr7 === void 0 ? void 0 : _props$componentOverr7.preChatSurveyPane) || /*#__PURE__*/_react2.default.createElement(_PreChatSurveyPaneStateful.default, {
     surveyProps: props.preChatSurveyPaneProps,
     initStartChat: initStartChatRelay
-  }), !((_props$controlProps12 = props.controlProps) !== null && _props$controlProps12 !== void 0 && _props$controlProps12.hideCallingContainer) && (0, _componentController.shouldShowCallingContainer)(state) && /*#__PURE__*/_react2.default.createElement(_CallingContainerStateful.default, _extends({
+  })), !((_props$controlProps12 = props.controlProps) !== null && _props$controlProps12 !== void 0 && _props$controlProps12.hideCallingContainer) && (0, _componentController.shouldShowCallingContainer)(state) && /*#__PURE__*/_react2.default.createElement(_CallingContainerStateful.default, _extends({
     voiceVideoCallingSdk: voiceVideoCallingSDK
-  }, props.callingContainerProps)), !((_props$controlProps13 = props.controlProps) !== null && _props$controlProps13 !== void 0 && _props$controlProps13.hideWebChatContainer) && (0, _componentController.shouldShowWebChatContainer)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr7 = props.componentOverrides) === null || _props$componentOverr7 === void 0 ? void 0 : _props$componentOverr7.webChatContainer) || /*#__PURE__*/_react2.default.createElement(_WebChatContainerStateful.default, props.webChatContainerProps)), !((_props$controlProps14 = props.controlProps) !== null && _props$controlProps14 !== void 0 && _props$controlProps14.hideConfirmationPane) && (0, _componentController.shouldShowConfirmationPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr8 = props.componentOverrides) === null || _props$componentOverr8 === void 0 ? void 0 : _props$componentOverr8.confirmationPane) || /*#__PURE__*/_react2.default.createElement(_ConfirmationPaneStateful.default, _extends({}, confirmationPaneProps, {
+  }, props.callingContainerProps)), !((_props$controlProps13 = props.controlProps) !== null && _props$controlProps13 !== void 0 && _props$controlProps13.hideWebChatContainer) && (0, _componentController.shouldShowWebChatContainer)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr8 = props.componentOverrides) === null || _props$componentOverr8 === void 0 ? void 0 : _props$componentOverr8.webChatContainer) || /*#__PURE__*/_react2.default.createElement(_WebChatContainerStateful.default, props.webChatContainerProps)), !((_props$controlProps14 = props.controlProps) !== null && _props$controlProps14 !== void 0 && _props$controlProps14.hideConfirmationPane) && (0, _componentController.shouldShowConfirmationPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr9 = props.componentOverrides) === null || _props$componentOverr9 === void 0 ? void 0 : _props$componentOverr9.confirmationPane) || /*#__PURE__*/_react2.default.createElement(_ConfirmationPaneStateful.default, _extends({}, confirmationPaneProps, {
     setPostChatContext: setPostChatContextRelay,
-    endChat: endChatRelay
-  }))), !((_props$controlProps15 = props.controlProps) !== null && _props$controlProps15 !== void 0 && _props$controlProps15.hidePostChatLoadingPane) && (0, _componentController.shouldShowPostChatLoadingPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr9 = props.componentOverrides) === null || _props$componentOverr9 === void 0 ? void 0 : _props$componentOverr9.postChatLoadingPane) || /*#__PURE__*/_react2.default.createElement(_PostChatLoadingPaneStateful.default, props.postChatLoadingPaneProps)), (0, _componentController.shouldShowPostChatSurveyPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr10 = props.componentOverrides) === null || _props$componentOverr10 === void 0 ? void 0 : _props$componentOverr10.postChatSurveyPane) || /*#__PURE__*/_react2.default.createElement(_PostChatSurveyPaneStateful.default, _extends({}, props.postChatSurveyPaneProps, props.chatSDK))), (0, _createFooter.createFooter)(props, state), (0, _componentController.shouldShowEmailTranscriptPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr11 = props.componentOverrides) === null || _props$componentOverr11 === void 0 ? void 0 : _props$componentOverr11.emailTranscriptPane) || /*#__PURE__*/_react2.default.createElement(_EmailTranscriptPaneStateful.default, props.emailTranscriptPane))));
+    prepareEndChat: prepareEndChatRelay
+  }))), !((_props$controlProps15 = props.controlProps) !== null && _props$controlProps15 !== void 0 && _props$controlProps15.hidePostChatLoadingPane) && (0, _componentController.shouldShowPostChatLoadingPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr10 = props.componentOverrides) === null || _props$componentOverr10 === void 0 ? void 0 : _props$componentOverr10.postChatLoadingPane) || /*#__PURE__*/_react2.default.createElement(_PostChatLoadingPaneStateful.default, props.postChatLoadingPaneProps)), (0, _componentController.shouldShowPostChatSurveyPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr11 = props.componentOverrides) === null || _props$componentOverr11 === void 0 ? void 0 : _props$componentOverr11.postChatSurveyPane) || /*#__PURE__*/_react2.default.createElement(_PostChatSurveyPaneStateful.default, _extends({}, props.postChatSurveyPaneProps, props.chatSDK))), (0, _createFooter.createFooter)(props, state), (0, _componentController.shouldShowEmailTranscriptPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr12 = props.componentOverrides) === null || _props$componentOverr12 === void 0 ? void 0 : _props$componentOverr12.emailTranscriptPane) || /*#__PURE__*/_react2.default.createElement(_EmailTranscriptPaneStateful.default, props.emailTranscriptPane))));
 };
 
 exports.LiveChatWidgetStateful = LiveChatWidgetStateful;

package/lib/cjs/components/postchatloadingpanestateful/PostChatLoadingPaneStateful.js

@@ -15,6 +15,10 @@ var _utils = require("../../common/utils");
 
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
 
+var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
+
+var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
+
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
@@ -46,6 +50,10 @@ const PostChatLoadingPaneStateful = props => {
     if (firstElement && firstElement[0]) {
       firstElement[0].focus();
     }
+
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.PostChatSurveyLoadingPaneLoaded
+    });
   }, []);
   return /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.LoadingPane, {
     componentOverrides: props.componentOverrides,

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware.js

@@ -28,22 +28,22 @@ const createConversationEndMiddleware = conversationEndCallback => _ref => {
     var _action$payload;
 
     if ((action === null || action === void 0 ? void 0 : action.type) == _WebChatActionType.WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY && (_action$payload = action.payload) !== null && _action$payload !== void 0 && _action$payload.activity) {
-      var _activity$from, _activity$from2, _activity$channelData5, _activity$channelData6;
+      var _activity$from, _activity$from2, _activity$channelData7, _activity$channelData8;
 
       const activity = action.payload.activity;
 
       if (((_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) === _DirectLineSenderRole.DirectLineSenderRole.Bot && activity.channelId === "ACS_CHANNEL") {
-        var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4;
+        var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4, _activity$channelData5, _activity$channelData6;
 
         // ACS
-        if ((_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(_Constants.Constants.systemMessageTag) && (_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && (_activity$channelData4 = _activity$channelData3.tags) !== null && _activity$channelData4 !== void 0 && _activity$channelData4.includes(_Constants.Constants.agentEndConversationMessageTag)) {
+        if ((_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(_Constants.Constants.systemMessageTag) && ((_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && (_activity$channelData4 = _activity$channelData3.tags) !== null && _activity$channelData4 !== void 0 && _activity$channelData4.includes(_Constants.Constants.agentEndConversationMessageTag) || (_activity$channelData5 = activity.channelData) !== null && _activity$channelData5 !== void 0 && (_activity$channelData6 = _activity$channelData5.tags) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.includes(_Constants.Constants.supervisorForceCloseMessageTag))) {
           conversationEndCallback();
         }
-      } else if (((_activity$from2 = activity.from) === null || _activity$from2 === void 0 ? void 0 : _activity$from2.role) === _DirectLineSenderRole.DirectLineSenderRole.Channel && ((_activity$channelData5 = activity.channelData) === null || _activity$channelData5 === void 0 ? void 0 : _activity$channelData5.type) === _MessageType.MessageTypes.Thread && (_activity$channelData6 = activity.channelData) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.properties) {
-        var _activity$channelData7, _activity$channelData8, _activity$channelData9, _activity$channelData10;
+      } else if (((_activity$from2 = activity.from) === null || _activity$from2 === void 0 ? void 0 : _activity$from2.role) === _DirectLineSenderRole.DirectLineSenderRole.Channel && ((_activity$channelData7 = activity.channelData) === null || _activity$channelData7 === void 0 ? void 0 : _activity$channelData7.type) === _MessageType.MessageTypes.Thread && (_activity$channelData8 = activity.channelData) !== null && _activity$channelData8 !== void 0 && _activity$channelData8.properties) {
+        var _activity$channelData9, _activity$channelData10, _activity$channelData11, _activity$channelData12;
 
         // IC3
-        if (((_activity$channelData7 = activity.channelData) === null || _activity$channelData7 === void 0 ? void 0 : (_activity$channelData8 = _activity$channelData7.properties) === null || _activity$channelData8 === void 0 ? void 0 : _activity$channelData8.isdeleted) === _Constants.Constants.truePascal || !((_activity$channelData9 = activity.channelData) !== null && _activity$channelData9 !== void 0 && (_activity$channelData10 = _activity$channelData9.properties) !== null && _activity$channelData10 !== void 0 && _activity$channelData10.containsExternalEntitiesListeningAll)) {
+        if (((_activity$channelData9 = activity.channelData) === null || _activity$channelData9 === void 0 ? void 0 : (_activity$channelData10 = _activity$channelData9.properties) === null || _activity$channelData10 === void 0 ? void 0 : _activity$channelData10.isdeleted) === _Constants.Constants.truePascal || !((_activity$channelData11 = activity.channelData) !== null && _activity$channelData11 !== void 0 && (_activity$channelData12 = _activity$channelData11.properties) !== null && _activity$channelData12 !== void 0 && _activity$channelData12.containsExternalEntitiesListeningAll)) {
           conversationEndCallback();
         }
       }

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.js

@@ -0,0 +1,44 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.createWebChatTelemetry = createWebChatTelemetry;
+
+var _TelemetryConstants = require("../../../../common/telemetry/TelemetryConstants");
+
+var _TelemetryHelper = require("../../../../common/telemetry/TelemetryHelper");
+
+function createWebChatTelemetry() {
+  const handleTelemetry = event => {
+    const {
+      level
+    } = event;
+    const loglevel = level ? level.toUpperCase() : "";
+
+    switch (loglevel) {
+      case _TelemetryConstants.LogLevel.DEBUG:
+        _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.DEBUG, event);
+
+        break;
+
+      case _TelemetryConstants.LogLevel.WARN:
+        _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.WARN, event);
+
+        break;
+
+      case _TelemetryConstants.LogLevel.ERROR:
+        _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.ERROR, event);
+
+        break;
+
+      case _TelemetryConstants.LogLevel.INFO:
+      default:
+        _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.INFO, event);
+
+        break;
+    }
+  };
+
+  return handleTelemetry;
+}

package/lib/cjs/contexts/common/LiveChatWidgetActionType.js

@@ -23,20 +23,19 @@ exports.LiveChatWidgetActionType = LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 12] = "SET_AUDIO_NOTIFICATION";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 13] = "SET_E2VV_ENABLED";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 14] = "SET_POST_CHAT_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOULD_SHOW_POST_CHAT"] = 15] = "SET_SHOULD_SHOW_POST_CHAT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SHOW_CALLING_CONTAINER"] = 16] = "SHOW_CALLING_CONTAINER";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INCOMING_CALL"] = 17] = "SET_INCOMING_CALL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_VIDEO_CALL"] = 18] = "DISABLE_VIDEO_CALL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_LOCAL_VIDEO"] = 19] = "DISABLE_LOCAL_VIDEO";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_REMOTE_VIDEO"] = 20] = "DISABLE_REMOTE_VIDEO";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CHAT_TOKEN"] = 21] = "SET_CHAT_TOKEN";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SKIP_CHAT_BUTTON_RENDERING"] = 22] = "SET_SKIP_CHAT_BUTTON_RENDERING";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PROACTIVE_CHAT_PARAMS"] = 23] = "SET_PROACTIVE_CHAT_PARAMS";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_TELEMETRY_DATA"] = 24] = "SET_TELEMETRY_DATA";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_RECONNECT_ID"] = 25] = "SET_RECONNECT_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_UNREAD_MESSAGE_COUNT"] = 26] = "SET_UNREAD_MESSAGE_COUNT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_FOCUS_CHAT_BUTTON"] = 27] = "SET_FOCUS_CHAT_BUTTON";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT"] = 28] = "SET_CONVERSATION_ENDED_BY_AGENT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 29] = "SET_WIDGET_STATE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 30] = "SET_LIVE_CHAT_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SHOW_CALLING_CONTAINER"] = 15] = "SHOW_CALLING_CONTAINER";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INCOMING_CALL"] = 16] = "SET_INCOMING_CALL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_VIDEO_CALL"] = 17] = "DISABLE_VIDEO_CALL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_LOCAL_VIDEO"] = 18] = "DISABLE_LOCAL_VIDEO";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_REMOTE_VIDEO"] = 19] = "DISABLE_REMOTE_VIDEO";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CHAT_TOKEN"] = 20] = "SET_CHAT_TOKEN";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SKIP_CHAT_BUTTON_RENDERING"] = 21] = "SET_SKIP_CHAT_BUTTON_RENDERING";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PROACTIVE_CHAT_PARAMS"] = 22] = "SET_PROACTIVE_CHAT_PARAMS";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_TELEMETRY_DATA"] = 23] = "SET_TELEMETRY_DATA";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_RECONNECT_ID"] = 24] = "SET_RECONNECT_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_UNREAD_MESSAGE_COUNT"] = 25] = "SET_UNREAD_MESSAGE_COUNT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_FOCUS_CHAT_BUTTON"] = 26] = "SET_FOCUS_CHAT_BUTTON";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT"] = 27] = "SET_CONVERSATION_ENDED_BY_AGENT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 28] = "SET_WIDGET_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 29] = "SET_LIVE_CHAT_CONTEXT";
 })(LiveChatWidgetActionType || (exports.LiveChatWidgetActionType = LiveChatWidgetActionType = {}));

package/lib/cjs/contexts/createReducer.js

@@ -7,8 +7,6 @@ exports.createReducer = void 0;
 
 var _LiveChatWidgetActionType = require("./common/LiveChatWidgetActionType");
 
-var _TelemetryManager = require("../common/telemetry/TelemetryManager");
-
 /* eslint-disable indent */
 const createReducer = () => {
   const reducer = (state, action) => {
@@ -93,13 +91,6 @@ const createReducer = () => {
           }
         };
 
-      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SHOULD_SHOW_POST_CHAT:
-        return { ...state,
-          appStates: { ...state.appStates,
-            shouldShowPostChat: action.payload
-          }
-        };
-
       case _LiveChatWidgetActionType.LiveChatWidgetActionType.SHOW_CALLING_CONTAINER:
         return { ...state,
           uiStates: { ...state.uiStates,
@@ -197,7 +188,6 @@ const createReducer = () => {
         };
 
       case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_TELEMETRY_DATA:
-        _TelemetryManager.TelemetryManager.InternalTelemetryData = action.payload;
         return { ...state,
           domainStates: { ...state.domainStates,
             telemetryInternalData: action.payload