@microsoft/omnichannel-chat-widget 0.1.0-main.0ec5410 → 0.1.0-main.106d830

package/README.md

@@ -11,8 +11,7 @@
 1. [Installation](#installation)
 1. [Example Usage](#example-usage)
 1. [Components](#components)
-1. [Telemetry](#telemetry)
-1. [Features](#features)
+1. [See Also](#see-also)
 
 ## Introduction
 
@@ -84,15 +83,7 @@ const render = async () => {
             }
         },
         chatSDK: chatSDK, // mandatory
-        chatConfig: chatConfig, // mandatory
-        telemetryConfig: { //mandatory
-            orgId: omnichannelConfig.orgId,
-            orgUrl: omnichannelConfig.orgUrl,
-            appId: omnichannelConfig.widgetId,
-            OCChatSDKVersion: chatSdkVersion,
-            chatComponentVersion: chatComponentVersion,
-            chatWidgetVersion: chatWidgetVersion
-        }
+        chatConfig: chatConfig // mandatory
     };
 
     ReactDOM.render(
@@ -134,6 +125,7 @@ These are components that are included in the ```@microsoft/omnichannel-chat-com
 
 | Component | Default Usage | Interface |
 | ----- | -------- | ----- |
+| WebChatContainer | The default wrapper around BotFramework's [WebChat](https://github.com/microsoft/BotFramework-WebChat), which is the message container we are using | [IWebChatContainerStatefulProps](https://github.com/microsoft/omnichannel-chat-widget/blob/main/chat-widget/src/components/webchatcontainerstateful/interfaces/IWebChatContainerStatefulProps.ts) |
 | LiveChatWidget | The default widget that stitches the UI components with Chat SDK | [ILiveChatWidgetProps](https://github.com/microsoft/omnichannel-chat-widget/blob/main/chat-widget/src/components/livechatwidget/interfaces/ILiveChatWidgetProps.ts) |
 
 Some of the interfaces listed in the Stateless table have Stateful counterparts defined in the ```@microsoft/omnichannel-chat-widget``` package. For example, [IConfirmationPaneStatefulProps](https://github.com/microsoft/omnichannel-chat-widget/blob/main/chat-widget/src/components/confirmationpanestateful/interfaces/IConfirmationPaneStatefulProps.ts) extends [IConfirmationPaneProps](https://github.com/microsoft/omnichannel-chat-widget/blob/main/chat-components/src/components/confirmationpane/interfaces/IConfirmationPaneProps.ts) with additional attributes that only makes sense in the stateful context.

package/lib/cjs/common/Constants.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.WebChatMiddlewareConstants = exports.TranscriptConstants = exports.Regex = exports.MimeTypes = exports.LocaleConstants = exports.HtmlIdNames = exports.HtmlElementSelectors = exports.HtmlClassNames = exports.HtmlAttributeNames = exports.ElementType = exports.Constants = exports.ChatSDKError = void 0;
+exports.WebChatMiddlewareConstants = exports.TranscriptConstants = exports.Regex = exports.MimeTypes = exports.LocaleConstants = exports.HtmlIdNames = exports.HtmlElementSelectors = exports.HtmlClassNames = exports.HtmlAttributeNames = exports.EnvironmentVersion = exports.ElementType = exports.Constants = exports.ChatSDKError = exports.AriaTelemetryConstants = void 0;
 
 var _class;
 
@@ -21,6 +21,8 @@ _defineProperty(Constants, "historyMessageTag", "history");
 
 _defineProperty(Constants, "agentEndConversationMessageTag", "agentendconversation");
 
+_defineProperty(Constants, "supervisorForceCloseMessageTag", "supervisorforceclosedconversation");
+
 _defineProperty(Constants, "receivedMessageClassName", "ms_lcw_webchat_received_message");
 
 _defineProperty(Constants, "sentMessageClassName", "ms_lcw_webchat_sent_message");
@@ -129,8 +131,6 @@ _defineProperty(Constants, "InputSubmit", "InputSubmit");
 
 _defineProperty(Constants, "ReconnectIdAttributeName", "oc.reconnectid");
 
-_defineProperty(Constants, "redirectPageRequest", "redirectPageRequest");
-
 _defineProperty(Constants, "LiveChatWidget", "LiveChatWidgetNew");
 
 _defineProperty(Constants, "GuidPattern", "xx-x-4m-ym-xxx");
@@ -282,6 +282,16 @@ exports.ChatSDKError = ChatSDKError;
   ChatSDKError["WidgetUseOutsideOperatingHour"] = "WidgetUseOutsideOperatingHour";
 })(ChatSDKError || (exports.ChatSDKError = ChatSDKError = {}));
 
+let EnvironmentVersion;
+exports.EnvironmentVersion = EnvironmentVersion;
+
+(function (EnvironmentVersion) {
+  EnvironmentVersion["prod"] = "prod";
+  EnvironmentVersion["dogfood"] = "df";
+  EnvironmentVersion["int"] = "int";
+  EnvironmentVersion["test"] = "test";
+})(EnvironmentVersion || (exports.EnvironmentVersion = EnvironmentVersion = {}));
+
 class TranscriptConstants {}
 
 exports.TranscriptConstants = TranscriptConstants;
@@ -304,4 +314,24 @@ _defineProperty(TranscriptConstants, "InternalMode", "internal");
 
 _defineProperty(TranscriptConstants, "AgentDialogColor", "#2266E3");
 
-_defineProperty(TranscriptConstants, "AgentFontColor", "white");
+_defineProperty(TranscriptConstants, "AgentFontColor", "white");
+
+class AriaTelemetryConstants {}
+
+exports.AriaTelemetryConstants = AriaTelemetryConstants;
+
+_defineProperty(AriaTelemetryConstants, "GERMANY_ENDPOINT", "https://de.pipe.aria.microsoft.com/Collector/3.0/");
+
+_defineProperty(AriaTelemetryConstants, "GCCH_ENDPOINT", "https://tb.pipe.aria.microsoft.com/Collector/3.0/");
+
+_defineProperty(AriaTelemetryConstants, "DOD_ENDPOINT", "https://pf.pipe.aria.microsoft.com/Collector/3.0");
+
+_defineProperty(AriaTelemetryConstants, "EUROPE_ENDPOINT", "https://eu-mobile.events.data.microsoft.com/Collector/3.0/");
+
+_defineProperty(AriaTelemetryConstants, "MOONCAKE_ENDPOINT", "");
+
+_defineProperty(AriaTelemetryConstants, "Public", "Public");
+
+_defineProperty(AriaTelemetryConstants, "EU", "Europe");
+
+_defineProperty(AriaTelemetryConstants, "lcwEUDomainNames", ["crm4.omnichannelengagementhub.com", "crm12.omnichannelengagementhub.com", "crm16.omnichannelengagementhub.com", "crm17.omnichannelengagementhub.com", "crm19.omnichannelengagementhub.com"]);

package/lib/cjs/common/telemetry/TelemetryConstants.js

@@ -37,7 +37,7 @@ exports.BroadcastEvent = BroadcastEvent;
 
 (function (BroadcastEvent) {
   BroadcastEvent["LoadPostChatSurvey"] = "LoadPostChatSurvey";
-  BroadcastEvent["EndChat"] = "EndChat";
+  BroadcastEvent["EndChat"] = "ChatEnded";
   BroadcastEvent["NewMessageNotification"] = "NewMessageNotification";
   BroadcastEvent["UnreadMessageCount"] = "UnreadMessageCount";
   BroadcastEvent["ChatWidgetStateChanged"] = "ChatWidgetStateChanged";
@@ -46,6 +46,9 @@ exports.BroadcastEvent = BroadcastEvent;
   BroadcastEvent["InvalidAdaptiveCardFormat"] = "InvalidAdaptiveCardFormat";
   BroadcastEvent["NewMessageSent"] = "NewMessageSent";
   BroadcastEvent["NewMessageReceived"] = "NewMessageReceived";
+  BroadcastEvent["RedirectPageRequest"] = "RedirectPageRequest";
+  BroadcastEvent["StartChatSkippingChatButtonRendering"] = "StartChatSkippingChatButtonRendering";
+  BroadcastEvent["StartUnauthenticatedReconnectChat"] = "StartUnauthenticatedReconnectChat";
 })(BroadcastEvent || (exports.BroadcastEvent = BroadcastEvent = {}));
 
 let TelemetryEvent;
@@ -97,7 +100,9 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["PrechatSurveyLoaded"] = "PrechatSurveyLoaded";
   TelemetryEvent["PrechatSubmitted"] = "PrechatSubmitted";
   TelemetryEvent["StartChatSDKCall"] = "StartChatCall";
+  TelemetryEvent["StartChatEventRecevied"] = "StartChatEventReceived";
   TelemetryEvent["EndChatSDKCall"] = "EndChatCall";
+  TelemetryEvent["EndChatEventReceived"] = "EndChatEventReceived";
   TelemetryEvent["OnNewMessageFailed"] = "OnNewMessageFailed";
   TelemetryEvent["OnNewMessageAudioNotificationFailed"] = "OnNewMessageAudioNotificationFailed";
   TelemetryEvent["DownloadTranscriptResponseNullOrUndefined"] = "DownloadTranscriptResponseNullOrUndefined";
@@ -111,6 +116,7 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["LoadingPaneLoaded"] = "LoadingPaneLoaded";
   TelemetryEvent["EmailTranscriptLoaded"] = "EmailTranscriptLoaded";
   TelemetryEvent["OutOfOfficePaneLoaded"] = "OutOfOfficePaneLoaded";
+  TelemetryEvent["PostChatSurveyLoadingPaneLoaded"] = "PostChatSurveyLoadingPaneLoaded";
   TelemetryEvent["PostChatSurveyLoaded"] = "PostChatSurveyLoaded";
   TelemetryEvent["ConfirmationPaneLoaded"] = "ConfirmationPaneLoaded";
   TelemetryEvent["ProactiveChatPaneLoaded"] = "ProactiveChatPaneLoaded";
@@ -132,6 +138,7 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["InvalidConfiguration"] = "InvalidConfiguration";
   TelemetryEvent["SendTypingIndicatorSucceeded"] = "SendTypingIndicatorSucceeded";
   TelemetryEvent["SendTypingIndicatorFailed"] = "SendTypingIndicatorFailed";
+  TelemetryEvent["WebChatEvent"] = "WebChatEvent";
   TelemetryEvent["PreChatSurveyStartChatMethodFailed"] = "PreChatSurveyStartChatMethodFailed";
   TelemetryEvent["ChatAlreadyTriggered"] = "ChatAlreadyTriggered";
   TelemetryEvent["StartProactiveChatEventReceived"] = "StartProactiveChatEventReceived";
@@ -160,6 +167,7 @@ class TelemetryConstants {
       case TelemetryEvent.LCWChatButtonShow:
       case TelemetryEvent.PrechatSurveyLoaded:
       case TelemetryEvent.LoadingPaneLoaded:
+      case TelemetryEvent.PostChatSurveyLoadingPaneLoaded:
       case TelemetryEvent.PostChatSurveyLoaded:
       case TelemetryEvent.EmailTranscriptLoaded:
       case TelemetryEvent.OutOfOfficePaneLoaded:
@@ -189,12 +197,16 @@ class TelemetryConstants {
         return ScenarioType.ACTIONS;
 
       case TelemetryEvent.StartChatSDKCall:
+      case TelemetryEvent.StartChatEventRecevied:
       case TelemetryEvent.StartChatMethodException:
       case TelemetryEvent.CloseChatMethodException:
+      case TelemetryEvent.StartProactiveChatEventReceived:
       case TelemetryEvent.StartProactiveChatMethodFailed:
       case TelemetryEvent.OnNewMessageFailed:
       case TelemetryEvent.OnNewMessageAudioNotificationFailed:
       case TelemetryEvent.GetConversationDetailsCallFailed:
+      case TelemetryEvent.EndChatSDKCall:
+      case TelemetryEvent.EndChatEventReceived:
       case TelemetryEvent.EndChatSDKCallFailed:
       case TelemetryEvent.PostChatContextCallFailed:
       case TelemetryEvent.PostChatContextCallSucceed:

package/lib/cjs/common/telemetry/TelemetryHelper.js

@@ -276,5 +276,18 @@ _defineProperty(TelemetryHelper, "logConfigDataEvent", (logLevel, payload) => {
     }
   };
 
+  _omnichannelChatComponents.BroadcastService.postMessage(telemetryEvent);
+});
+
+_defineProperty(TelemetryHelper, "logWebChatEvent", (logLevel, payload) => {
+  const telemetryEvent = {
+    eventName: _TelemetryConstants.TelemetryEvent.WebChatEvent,
+    logLevel: logLevel,
+    payload: { ...payload,
+      type: _TelemetryConstants.TelemetryEvent.WebChatEvent,
+      scenarioType: _TelemetryConstants.ScenarioType.WEBCHAT
+    }
+  };
+
   _omnichannelChatComponents.BroadcastService.postMessage(telemetryEvent);
 });

package/lib/cjs/common/telemetry/TelemetryManager.js

@@ -13,6 +13,8 @@ var _ariaTelemetryLogger = require("./loggers/ariaTelemetryLogger");
 
 var _consoleLogger = require("./loggers/consoleLogger");
 
+var _defaultAriaConfig = require("./defaultConfigs/defaultAriaConfig");
+
 function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
 
 class TelemetryTimers {}
@@ -45,7 +47,7 @@ const RegisterLoggers = () => {
   const registerLoggers = () => {
     var _TelemetryManager$Int, _TelemetryManager$Int2, _TelemetryManager$Int3, _TelemetryManager$Int4, _TelemetryManager$Int5, _TelemetryManager$Int6, _TelemetryManager$Int7, _TelemetryManager$Int8;
 
-    if (!((_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int !== void 0 && (_TelemetryManager$Int2 = _TelemetryManager$Int.telemetryConfig) !== null && _TelemetryManager$Int2 !== void 0 && _TelemetryManager$Int2.disableConsoleLog) || !((_TelemetryManager$Int3 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int3 !== void 0 && (_TelemetryManager$Int4 = _TelemetryManager$Int3.telemetryConfig) !== null && _TelemetryManager$Int4 !== void 0 && _TelemetryManager$Int4.telemetryDisabled)) {
+    if (((_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : (_TelemetryManager$Int2 = _TelemetryManager$Int.telemetryConfig) === null || _TelemetryManager$Int2 === void 0 ? void 0 : _TelemetryManager$Int2.disableConsoleLog) === false || ((_TelemetryManager$Int3 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int3 === void 0 ? void 0 : (_TelemetryManager$Int4 = _TelemetryManager$Int3.telemetryConfig) === null || _TelemetryManager$Int4 === void 0 ? void 0 : _TelemetryManager$Int4.telemetryDisabled) === false) {
       _omnichannelChatComponents.BroadcastService.getAnyMessage().subscribe(event => {
         if (event.payload && event.eventName in _TelemetryConstants.TelemetryEvent) {
           logTelemetry(event);
@@ -53,17 +55,17 @@ const RegisterLoggers = () => {
       });
     }
 
-    if (!((_TelemetryManager$Int5 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int5 !== void 0 && (_TelemetryManager$Int6 = _TelemetryManager$Int5.telemetryConfig) !== null && _TelemetryManager$Int6 !== void 0 && _TelemetryManager$Int6.disableConsoleLog)) {
+    if (((_TelemetryManager$Int5 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int5 === void 0 ? void 0 : (_TelemetryManager$Int6 = _TelemetryManager$Int5.telemetryConfig) === null || _TelemetryManager$Int6 === void 0 ? void 0 : _TelemetryManager$Int6.disableConsoleLog) === false) {
       loggers.push((0, _consoleLogger.consoleLogger)());
     }
 
-    if (!((_TelemetryManager$Int7 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int7 !== void 0 && (_TelemetryManager$Int8 = _TelemetryManager$Int7.telemetryConfig) !== null && _TelemetryManager$Int8 !== void 0 && _TelemetryManager$Int8.telemetryDisabled)) {
+    if (((_TelemetryManager$Int7 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int7 === void 0 ? void 0 : (_TelemetryManager$Int8 = _TelemetryManager$Int7.telemetryConfig) === null || _TelemetryManager$Int8 === void 0 ? void 0 : _TelemetryManager$Int8.telemetryDisabled) === false) {
       var _TelemetryManager$Int9, _TelemetryManager$Int18, _TelemetryManager$Int19;
 
       if ((_TelemetryManager$Int9 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int9 !== void 0 && _TelemetryManager$Int9.ariaConfig) {
         var _TelemetryManager$Int10, _TelemetryManager$Int11, _TelemetryManager$Int12, _TelemetryManager$Int13, _TelemetryManager$Int14, _TelemetryManager$Int15, _TelemetryManager$Int16, _TelemetryManager$Int17;
 
-        loggers.push((0, _ariaTelemetryLogger.ariaTelemetryLogger)(((_TelemetryManager$Int10 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int10 === void 0 ? void 0 : (_TelemetryManager$Int11 = _TelemetryManager$Int10.ariaConfig) === null || _TelemetryManager$Int11 === void 0 ? void 0 : _TelemetryManager$Int11.ariaTelemetryKey) ?? "", ((_TelemetryManager$Int12 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int12 === void 0 ? void 0 : (_TelemetryManager$Int13 = _TelemetryManager$Int12.ariaConfig) === null || _TelemetryManager$Int13 === void 0 ? void 0 : _TelemetryManager$Int13.disableCookieUsage) ?? false, ((_TelemetryManager$Int14 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int14 === void 0 ? void 0 : (_TelemetryManager$Int15 = _TelemetryManager$Int14.ariaConfig) === null || _TelemetryManager$Int15 === void 0 ? void 0 : _TelemetryManager$Int15.collectorUriForTelemetry) ?? "", ((_TelemetryManager$Int16 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : (_TelemetryManager$Int17 = _TelemetryManager$Int16.ariaConfig) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.ariaTelemetryApplicationName) ?? "OmniChannelProd_Web"));
+        loggers.push((0, _ariaTelemetryLogger.ariaTelemetryLogger)(((_TelemetryManager$Int10 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int10 === void 0 ? void 0 : (_TelemetryManager$Int11 = _TelemetryManager$Int10.ariaConfig) === null || _TelemetryManager$Int11 === void 0 ? void 0 : _TelemetryManager$Int11.ariaTelemetryKey) ?? _defaultAriaConfig.defaultAriaConfig.ariaTelemetryKey, ((_TelemetryManager$Int12 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int12 === void 0 ? void 0 : (_TelemetryManager$Int13 = _TelemetryManager$Int12.ariaConfig) === null || _TelemetryManager$Int13 === void 0 ? void 0 : _TelemetryManager$Int13.disableCookieUsage) ?? _defaultAriaConfig.defaultAriaConfig.disableCookieUsage, ((_TelemetryManager$Int14 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int14 === void 0 ? void 0 : (_TelemetryManager$Int15 = _TelemetryManager$Int14.ariaConfig) === null || _TelemetryManager$Int15 === void 0 ? void 0 : _TelemetryManager$Int15.collectorUriForTelemetry) ?? _defaultAriaConfig.defaultAriaConfig.collectorUriForTelemetry, ((_TelemetryManager$Int16 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : (_TelemetryManager$Int17 = _TelemetryManager$Int16.ariaConfig) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.ariaTelemetryApplicationName) ?? _defaultAriaConfig.defaultAriaConfig.ariaTelemetryApplicationName));
       }
 
       const customLoggers = (_TelemetryManager$Int18 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int18 === void 0 ? void 0 : (_TelemetryManager$Int19 = _TelemetryManager$Int18.telemetryConfig) === null || _TelemetryManager$Int19 === void 0 ? void 0 : _TelemetryManager$Int19.telemetryLoggers;
@@ -86,8 +88,11 @@ const RegisterLoggers = () => {
 
   const logTelemetry = telemetryEvent => {
     loggers.map(logger => {
+      var _payload;
+
       const logLevel = telemetryEvent.logLevel ?? _TelemetryConstants.LogLevel.INFO;
-      logger.log(logLevel, parseInput(telemetryEvent === null || telemetryEvent === void 0 ? void 0 : telemetryEvent.payload));
+      const scenarioType = ((_payload = telemetryEvent.payload) === null || _payload === void 0 ? void 0 : _payload.scenarioType) ?? _TelemetryConstants.ScenarioType.UNDEFINED;
+      logger.log(logLevel, parseInput(telemetryEvent === null || telemetryEvent === void 0 ? void 0 : telemetryEvent.payload, scenarioType));
     });
   };
 

package/lib/cjs/common/telemetry/defaultConfigs/defaultAriaConfig.js

@@ -7,7 +7,7 @@ exports.defaultAriaConfig = void 0;
 const defaultAriaConfig = {
   collectorUriForTelemetry: "",
   ariaTelemetryKey: "c7655518acf1403f93ff6b9f77942f0a-d01a02fd-6b50-4de3-a566-62eda11f93bc-7083",
-  ariaTelemetryApplicationName: "",
+  ariaTelemetryApplicationName: "D365_Omnichannel_Client_Public_Prod",
   disableCookieUsage: true
 };
 exports.defaultAriaConfig = defaultAriaConfig;

package/lib/cjs/common/telemetry/loggers/ariaTelemetryLogger.js

@@ -5,6 +5,8 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.ariaTelemetryLogger = void 0;
 
+var _Constants = require("../../../../src/common/Constants");
+
 var _utils = require("../../utils");
 
 var _AWTEventProperties = _interopRequireDefault(require("@microsoft/omnichannel-chat-sdk/lib/external/aria/webjs/AWTEventProperties"));
@@ -13,10 +15,12 @@ var _AWTLogManager = _interopRequireDefault(require("@microsoft/omnichannel-chat
 
 var _Enums = require("@microsoft/omnichannel-chat-sdk/lib/external/aria/common/Enums");
 
-var _Constants = require("../../Constants");
+var _Constants2 = require("../../Constants");
 
 var _TelemetryHelper = require("../TelemetryHelper");
 
+var _TelemetryManager = require("../TelemetryManager");
+
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, collectiorUriForTelemetry, ariaTelemetryApplicationName) => {
@@ -30,6 +34,21 @@ const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, collectiorUr
 
       if (!(0, _utils.isNullOrEmptyString)(collectiorUriForTelemetry)) {
         configuration.collectorUri = collectiorUriForTelemetry;
+      } else {
+        if (_TelemetryManager.TelemetryManager.InternalTelemetryData.environmentVersion == _Constants.EnvironmentVersion.prod) {
+          var _TelemetryManager$Int;
+
+          const orgUrl = (_TelemetryManager$Int = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : _TelemetryManager$Int.orgUrl;
+
+          if (!(0, _utils.isNullOrUndefined)(orgUrl)) {
+            // If the given org is a Production EU org, modify the Aria collector uri
+            const region = (0, _utils.getDomain)(orgUrl);
+
+            if (region === _Constants.AriaTelemetryConstants.EU) {
+              configuration.collectorUri = _Constants.AriaTelemetryConstants.EUROPE_ENDPOINT;
+            }
+          }
+        }
       }
 
       try {
@@ -60,7 +79,7 @@ const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, collectiorUr
         eventProperties.setProperty(key, property);
       }
 
-      eventProperties.setPropertyWithPii(ariaTelemetryApplicationName, _Constants.Constants.LiveChatWidget, _Enums.AWTPiiKind.GenericData);
+      eventProperties.setPropertyWithPii(ariaTelemetryApplicationName, _Constants2.Constants.LiveChatWidget, _Enums.AWTPiiKind.GenericData);
       logger() ? logger().logEvent(eventProperties) : console.log("Unable to initialize aria logger");
     },
     dispose: () => {

package/lib/cjs/common/utils.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.setTabIndices = exports.setFocusOnSendBox = exports.setFocusOnElement = exports.preventFocusToMoveOutOfElement = exports.parseAdaptiveCardPayload = exports.newGuid = exports.isNullOrUndefined = exports.isNullOrEmptyString = exports.getTimestampHourMinute = exports.getLocaleDirection = exports.getIconText = exports.findParentFocusableElementsWithoutChildContainer = exports.findAllFocusableElement = exports.extractPreChatSurveyResponseValues = exports.escapeHtml = exports.createTimer = exports.changeLanguageCodeFormatForWebChat = void 0;
+exports.setTabIndices = exports.setFocusOnSendBox = exports.setFocusOnElement = exports.preventFocusToMoveOutOfElement = exports.parseAdaptiveCardPayload = exports.newGuid = exports.isNullOrUndefined = exports.isNullOrEmptyString = exports.getTimestampHourMinute = exports.getLocaleDirection = exports.getIconText = exports.getDomain = exports.findParentFocusableElementsWithoutChildContainer = exports.findAllFocusableElement = exports.extractPreChatSurveyResponseValues = exports.escapeHtml = exports.createTimer = exports.changeLanguageCodeFormatForWebChat = void 0;
 
 var _Constants = require("./Constants");
 
@@ -332,6 +332,19 @@ const createTimer = () => {
     }
 
   };
+}; // Returns the domain of the org
+
+
+exports.createTimer = createTimer;
+
+const getDomain = hostValue => {
+  for (let i = 0; i < _Constants.AriaTelemetryConstants.lcwEUDomainNames.length; i++) {
+    if (hostValue.endsWith(_Constants.AriaTelemetryConstants.lcwEUDomainNames[i])) {
+      return _Constants.AriaTelemetryConstants.EU;
+    }
+  }
+
+  return _Constants.AriaTelemetryConstants.Public;
 };
 
-exports.createTimer = createTimer;
+exports.getDomain = getDomain;

package/lib/cjs/components/confirmationpanestateful/ConfirmationPaneStateful.js

@@ -13,10 +13,6 @@ var _react = _interopRequireWildcard(require("react"));
 
 var _utils = require("../../common/utils");
 
-var _Constants = require("../../common/Constants");
-
-var _ConversationState = require("../../contexts/common/ConversationState");
-
 var _DimLayer = require("../dimlayer/DimLayer");
 
 var _LiveChatWidgetActionType = require("../../contexts/common/LiveChatWidgetActionType");
@@ -25,16 +21,12 @@ var _NotificationHandler = require("../webchatcontainerstateful/webchatcontrolle
 
 var _NotificationScenarios = require("../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios");
 
-var _PostChatSurveyMode = require("../postchatsurveypanestateful/enums/PostChatSurveyMode");
-
 var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
 
 var _useChatAdapterStore = _interopRequireDefault(require("../../hooks/useChatAdapterStore"));
 
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
 
-var _useChatSDKStore = _interopRequireDefault(require("../../hooks/useChatSDKStore"));
-
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
@@ -43,21 +35,15 @@ function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj &&
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const ConfirmationPaneStateful = props => {
-  var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4;
-
   const initialTabIndexMap = new Map();
-  let elements = []; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-  const chatSDK = (0, _useChatSDKStore.default)();
+  let elements = [];
   const [state, dispatch] = (0, _useChatContextStore.default)();
   const {
-    endChat
+    prepareEndChat
   } = props; // eslint-disable-next-line @typescript-eslint/no-explicit-any
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
   const [adapter] = (0, _useChatAdapterStore.default)();
-  const isPostChatEnabled = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable;
-  const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode;
   const controlProps = {
     id: "oc-lcw-confirmation-pane",
     dir: state.domainStates.globalDir,
@@ -73,29 +59,8 @@ const ConfirmationPaneStateful = props => {
       });
 
       try {
-        // check agent has joined conversation
-        const conversationDetails = await chatSDK.getConversationDetails();
-
-        if (isPostChatEnabled === "true" && (conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.canRenderPostChat) === _Constants.Constants.truePascal) {
-          if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
-            const loadPostChatEvent = {
-              eventName: _TelemetryConstants.BroadcastEvent.LoadPostChatSurvey
-            };
-
-            _omnichannelChatComponents.BroadcastService.postMessage(loadPostChatEvent);
-          } else if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Link) {
-            const skipEndChatSDK = false;
-            const skipCloseChat = true;
-            await endChat(adapter, skipEndChatSDK, skipCloseChat);
-            dispatch({
-              type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-              payload: _ConversationState.ConversationState.InActive
-            });
-          }
-        } else {
-          (0, _utils.setTabIndices)(elements, initialTabIndexMap, true);
-          await endChat(adapter);
-        }
+        (0, _utils.setTabIndices)(elements, initialTabIndexMap, true);
+        await prepareEndChat(adapter, state);
       } catch (ex) {
         _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
           Event: _TelemetryConstants.TelemetryEvent.GetConversationDetailsCallFailed,

package/lib/cjs/components/footerstateful/FooterStateful.js

@@ -123,8 +123,7 @@ const FooterStateful = props => {
     styleProps: footerProps === null || footerProps === void 0 ? void 0 : footerProps.styleProps
   }), /*#__PURE__*/_react.default.createElement(_AudioNotificationStateful.default, {
     audioSrc: (audioNotificationProps === null || audioNotificationProps === void 0 ? void 0 : audioNotificationProps.audioSrc) ?? _Audios.NewMessageNotificationSoundBase64,
-    hideAudioNotificationButton: (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP4 = footerProps.controlProps) === null || _footerProps$controlP4 === void 0 ? void 0 : _footerProps$controlP4.hideAudioNotificationButton) ?? false,
-    isAudioMuted: state.appStates.isAudioMuted ?? false
+    isAudioMuted: state.appStates.isAudioMuted === null ? (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP4 = footerProps.controlProps) === null || _footerProps$controlP4 === void 0 ? void 0 : _footerProps$controlP4.hideAudioNotificationButton) ?? false : state.appStates.isAudioMuted ?? false
   }));
 };
 

package/lib/cjs/components/headerstateful/HeaderStateful.js

@@ -69,13 +69,7 @@ const HeaderStateful = props => {
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SHOW_CONFIRMATION,
           payload: true
         });
-      } else if (conversationState.current === _ConversationState.ConversationState.Postchat) {
-        dispatch({
-          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SHOULD_SHOW_POST_CHAT,
-          payload: false
-        });
-        await endChat(adapter);
-      } else if (conversationState.current === _ConversationState.ConversationState.InActive) {
+      } else {
         const skipEndChatSDK = true;
         const skipCloseChat = false;
         await endChat(adapter, skipEndChatSDK, skipCloseChat);

package/lib/cjs/components/livechatwidget/common/defaultProps/dummyDefaultProps.js

@@ -27,6 +27,8 @@ var _groupActivitiesMiddleware = require("../../../webchatcontainerstateful/webc
 
 var _typingIndicatorMiddleware = require("../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/typingIndicatorMiddleware");
 
+var _WebChatLogger = require("../../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger");
+
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 /* eslint-disable @typescript-eslint/no-empty-function, @typescript-eslint/no-explicit-any */
@@ -1444,7 +1446,8 @@ const dummyDefaultProps = {
     },
     authClientFunction: undefined,
     isReconnectEnabled: undefined,
-    reconnectId: undefined
+    reconnectId: undefined,
+    redirectInSameWindow: undefined
   },
   styleProps: {
     generalStyles: {
@@ -1516,7 +1519,7 @@ const dummyDefaultProps = {
       internalErrorBoxClass: undefined,
       internalRenderErrorBox: undefined,
       locale: "en-US",
-      onTelemetry: undefined,
+      onTelemetry: (0, _WebChatLogger.createWebChatTelemetry)(),
       overrideLocalizedStrings: undefined,
       renderMarkdown: (0, _createMarkdown.createMarkdown)(false, false),
       scrollToEndButtonMiddleware: undefined,

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.endChat = void 0;
+exports.prepareEndChat = exports.endChat = void 0;
 
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 
@@ -19,7 +19,43 @@ var _WebChatStoreLoader = require("../../webchatcontainerstateful/webchatcontrol
 
 var _defaultWebChatContainerStatefulProps = require("../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps");
 
+var _PostChatSurveyMode = require("../../postchatsurveypanestateful/enums/PostChatSurveyMode");
+
+var _Constants = require("../../../common/Constants");
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
+const prepareEndChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state) => {
+  var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4;
+
+  const isPostChatEnabled = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable;
+  const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode;
+  const conversationDetails = await chatSDK.getConversationDetails();
+
+  if (isPostChatEnabled === "true" && (conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.canRenderPostChat) === _Constants.Constants.truePascal) {
+    const skipEndChatSDK = false;
+    const skipCloseChat = true;
+    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat);
+
+    if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
+      const loadPostChatEvent = {
+        eventName: _TelemetryConstants.BroadcastEvent.LoadPostChatSurvey
+      };
+
+      _omnichannelChatComponents.BroadcastService.postMessage(loadPostChatEvent);
+    } else if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Link) {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: _ConversationState.ConversationState.InActive
+      });
+    }
+  } else {
+    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter);
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+exports.prepareEndChat = prepareEndChat;
+
 const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat) => {
   if (!skipEndChatSDK) {
     try {

package/lib/cjs/components/livechatwidget/common/initCallingSdk.js

@@ -18,7 +18,7 @@ const initCallingSdk = async (chatSDK, setVoiceVideoCallingSDK) => {
       const callingSDK = await chatSDK.getVoiceVideoCalling();
       setVoiceVideoCallingSDK(callingSDK);
 
-      _TelemetryHelper.TelemetryHelper.logCallingEvent(_TelemetryConstants.LogLevel.ERROR, {
+      _TelemetryHelper.TelemetryHelper.logCallingEvent(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.CallingSDKLoadSuccess
       });
 

package/lib/cjs/components/livechatwidget/common/initWebChatComposer.js

@@ -43,6 +43,8 @@ var _createMarkdown = require("./createMarkdown");
 
 var _maxMessageSizeValidator = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/maxMessageSizeValidator"));
 
+var _WebChatLogger = require("../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger");
+
 var _defaultAttachmentProps = require("../../webchatcontainerstateful/common/defaultProps/defaultAttachmentProps");
 
 var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
@@ -141,6 +143,7 @@ const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles)
     avatarMiddleware: (_props$webChatContain15 = props.webChatContainerProps) !== null && _props$webChatContain15 !== void 0 && (_props$webChatContain16 = _props$webChatContain15.renderingMiddlewareProps) !== null && _props$webChatContain16 !== void 0 && _props$webChatContain16.disableAvatarMiddleware ? undefined : (0, _avatarMiddleware.createAvatarMiddleware)((_state$domainStates$r5 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r5 === void 0 ? void 0 : _state$domainStates$r5.avatarStyleProps, (_state$domainStates$r6 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r6 === void 0 ? void 0 : _state$domainStates$r6.avatarTextStyleProps),
     groupActivitiesMiddleware: (_props$webChatContain17 = props.webChatContainerProps) !== null && _props$webChatContain17 !== void 0 && (_props$webChatContain18 = _props$webChatContain17.renderingMiddlewareProps) !== null && _props$webChatContain18 !== void 0 && _props$webChatContain18.disableGroupActivitiesMiddleware ? undefined : (_defaultWebChatContai2 = _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai2 === void 0 ? void 0 : _defaultWebChatContai2.groupActivitiesMiddleware,
     typingIndicatorMiddleware: (_props$webChatContain19 = props.webChatContainerProps) !== null && _props$webChatContain19 !== void 0 && (_props$webChatContain20 = _props$webChatContain19.renderingMiddlewareProps) !== null && _props$webChatContain20 !== void 0 && _props$webChatContain20.disableTypingIndicatorMiddleware ? undefined : (_defaultWebChatContai3 = _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai3 === void 0 ? void 0 : _defaultWebChatContai3.typingIndicatorMiddleware,
+    onTelemetry: (0, _WebChatLogger.createWebChatTelemetry)(),
     ...((_props$webChatContain21 = props.webChatContainerProps) === null || _props$webChatContain21 === void 0 ? void 0 : _props$webChatContain21.webChatProps)
   };
   return webChatProps;