@microsoft/omnichannel-chat-widget 0.1.0-main.0c0fd47 → 0.1.0-main.0d1c6e4

package/lib/esm/components/prechatsurveypanestateful/common/defaultStyles/defaultGeneralPreChatSurveyPaneStyleProps.js

@@ -1,7 +1,7 @@
 export const defaultGeneralPreChatSurveyPaneStyleProps = {
   borderStyle: "solid",
   borderRadius: "inherit",
-  borderWidth: "3px",
+  borderWidth: "0px",
   backgroundColor: "#FFFFFF",
   borderColor: "#F1F1F1",
   overflowY: "auto",

package/lib/esm/components/webchatcontainerstateful/common/utils/FileAttachmentIconManager.js

@@ -6,6 +6,7 @@ const FileAttachmentIconMap = {
   "aac": AudioIcon,
   "aiff": AudioIcon,
   "alac": AudioIcon,
+  "amr": AudioIcon,
   "avchd": VideoIcon,
   "avi": VideoIcon,
   "bmp": ImageIcon,
@@ -44,6 +45,7 @@ const FileAttachmentIconMap = {
   "vsdx": VisioIcon,
   "wav": AudioIcon,
   "webm": VideoIcon,
+  "webp": ImageIcon,
   "wma": AudioIcon,
   "wmv": VideoIcon,
   "xls": ExcelIcon,

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware.js

@@ -51,9 +51,7 @@ export const activityStatusMiddleware = () => next => args => {
       style: {
         padding: "2px"
       }
-    }, sendState === SendStatus.Sending && /*#__PURE__*/React.createElement(SendingTimestamp, {
-      args: args
-    }), sendState === SendStatus.SendFailed && /*#__PURE__*/React.createElement(NotDeliveredTimestamp, {
+    }, sendState === SendStatus.Sending && /*#__PURE__*/React.createElement(SendingTimestamp, null), sendState === SendStatus.SendFailed && /*#__PURE__*/React.createElement(NotDeliveredTimestamp, {
       args: args
     }), sendState === SendStatus.Sent && /*#__PURE__*/React.createElement(DeliveredTimestamp, {
       args: args,

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware.js

@@ -229,7 +229,8 @@ const createAttachmentMiddleware = enableInlinePlaying => {
         renderer: next
       });
     }
-    if (fileExtension === "txt") {
+    const isUnknownImageObject = contentType.toLowerCase().includes("image") && !imageExtension;
+    if (fileExtension === "txt" || isUnknownImageObject) {
       return /*#__PURE__*/React.createElement(Attachment, {
         iconData: iconData,
         textCard: patchAttachment(card, {

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultSystemMessageBoxStyles.js

@@ -1,3 +1,3 @@
 export const defaultSystemMessageBoxStyles = {
-  maxWidth: "75%"
+  maxWidth: "90%"
 };

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultUserMessageBoxStyles.js

@@ -1,3 +1,3 @@
 export const defaultUserMessageBoxStyles = {
-  maxWidth: "75%"
+  maxWidth: "90%"
 };

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/NotDeliveredTimestamp.js

@@ -1,5 +1,4 @@
 import React, { useCallback, useEffect, useRef } from "react";
-import { HtmlAttributeNames } from "../../../../../../common/Constants";
 import { KeyCodes } from "../../../../../../common/KeyCodes";
 import { Stack } from "@fluentui/react";
 import { defaultMiddlewareLocalizedTexts } from "../../../../common/defaultProps/defaultMiddlewareLocalizedTexts";
@@ -50,9 +49,8 @@ export const NotDeliveredTimestamp = _ref => {
       timestampWebChatNodes[1].innerText = getTimestampHourMinute(timestamp);
     }
   }, [timestampRef]);
-  const onRetryClick = useCallback(async event => {
+  const onRetryClick = useCallback(async () => {
     var _activity$channelData;
-    removeNotDeliveredTimestamp(event);
     activity.previousClientActivityID = (_activity$channelData = activity.channelData) === null || _activity$channelData === void 0 ? void 0 : _activity$channelData.clientActivityID;
     await postActivity(activity);
     focus("sendBox");
@@ -60,19 +58,9 @@ export const NotDeliveredTimestamp = _ref => {
   const onRetryKeyEnter = event => {
     if (event.code === KeyCodes.ENTER) {
       event.preventDefault();
-      onRetryClick(event);
+      onRetryClick();
     }
   };
-  const removeNotDeliveredTimestamp = event => {
-    let parent = event.target.parentElement;
-    while (parent.tagName !== HtmlAttributeNames.listItem) {
-      parent = parent.parentElement;
-      if (parent.tagName === HtmlAttributeNames.unorderedList) {
-        return;
-      }
-    }
-    parent.parentNode.removeChild(parent);
-  };
   return /*#__PURE__*/React.createElement(Stack, {
     style: contentStyles,
     dir: dir,

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/SendingTimestamp.js

@@ -2,29 +2,20 @@ import React from "react";
 import { Stack } from "@fluentui/react";
 import { defaultMiddlewareLocalizedTexts } from "../../../../common/defaultProps/defaultMiddlewareLocalizedTexts";
 import { defaultTimestampContentStyles } from "../defaultStyles/defaultTimestampContentStyles";
-import { getTimestampHourMinute } from "../../../../../../common/utils";
 import { useChatContextStore } from "../../../../../..";
 
 /* eslint @typescript-eslint/no-explicit-any: "off" */
-export const SendingTimestamp = _ref => {
+export const SendingTimestamp = () => {
   var _state$domainStates$r, _state$domainStates$r2, _state$domainStates$m;
-  let {
-    args
-  } = _ref;
   const [state] = useChatContextStore();
   const dir = ((_state$domainStates$r = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r === void 0 ? void 0 : _state$domainStates$r.timestampDir) ?? state.domainStates.globalDir;
   const contentStyles = {
     ...defaultTimestampContentStyles,
     ...((_state$domainStates$r2 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r2 === void 0 ? void 0 : _state$domainStates$r2.timestampContentStyleProps)
   };
-  const {
-    activity: {
-      timestamp
-    }
-  } = args;
   return /*#__PURE__*/React.createElement(Stack, {
     style: contentStyles,
     dir: dir,
     horizontal: true
-  }, /*#__PURE__*/React.createElement("span", null, " ", getTimestampHourMinute(timestamp)), /*#__PURE__*/React.createElement("span", null, " \xA0-\xA0 "), /*#__PURE__*/React.createElement("span", null, " ", ((_state$domainStates$m = state.domainStates.middlewareLocalizedTexts) === null || _state$domainStates$m === void 0 ? void 0 : _state$domainStates$m.MIDDLEWARE_MESSAGE_SENDING) ?? defaultMiddlewareLocalizedTexts.MIDDLEWARE_MESSAGE_SENDING, " "));
+  }, /*#__PURE__*/React.createElement("span", null, " ", ((_state$domainStates$m = state.domainStates.middlewareLocalizedTexts) === null || _state$domainStates$m === void 0 ? void 0 : _state$domainStates$m.MIDDLEWARE_MESSAGE_SENDING) ?? defaultMiddlewareLocalizedTexts.MIDDLEWARE_MESSAGE_SENDING, " "));
 };

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/typingIndicatorMiddleware.js

@@ -1,16 +1,17 @@
 /******
  * TypingIndicatorMiddleware
- * 
+ *
  * This middleware changes the component that shows who's actively typing. It uses the default Microsoft LiveChatWidget styles.
  ******/
 
-import React from "react";
+import React, { useCallback } from "react";
 import { DirectLineSenderRole } from "../../enums/DirectLineSenderRole";
 import { defaultMiddlewareLocalizedTexts } from "../../../common/defaultProps/defaultMiddlewareLocalizedTexts";
 import { defaultTypingIndicatorBubbleStyles } from "./defaultStyles/defaultTypingIndicatorBubbleStyles";
 import { defaultTypingIndicatorContainerStyles } from "./defaultStyles/defaultTypingIndicatorContainerStyles";
 import { defaultTypingIndicatorMessageStyles } from "./defaultStyles/defaultTypingIndicatorMessageStyles";
 import { useChatContextStore } from "../../../../..";
+import { debounceLeading } from "../../../../../common/utils";
 import useChatSDKStore from "../../../../../hooks/useChatSDKStore";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -23,6 +24,7 @@ const TypingIndicator = _ref => {
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const chatSDK = useChatSDKStore();
   const [state] = useChatContextStore();
+  const debounceTyping = useCallback(debounceLeading(() => chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.sendTypingEvent()), []);
   if (!activeTyping || Object.keys(activeTyping).length === 0 || ((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.LiveChatVersion) === 1 && !visible) {
     return null;
   }
@@ -32,7 +34,7 @@ const TypingIndicator = _ref => {
       var _state$domainStates$l2;
       //visible is set to false if the current user is typing, in which case, we just send typing indicator to OC
       if (((_state$domainStates$l2 = state.domainStates.liveChatConfig) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.LiveChatVersion) === 2 && !visible) {
-        chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.sendTypingEvent();
+        debounceTyping();
         return null;
       }
       activeTyping.splice(i, 1);

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware.js

@@ -4,26 +4,30 @@
  * Checks if the attachment being uploaded satisfies Omnichannel's requirement on file extensions and file size.
  ******/
 
+import { LogLevel, TelemetryEvent } from "../../../../../common/telemetry/TelemetryConstants";
 import { NotificationHandler } from "../../notification/NotificationHandler";
 import { NotificationScenarios } from "../../enums/NotificationScenarios";
 import { WebChatActionType } from "../../enums/WebChatActionType";
+import { TelemetryHelper } from "../../../../../common/telemetry/TelemetryHelper";
+import { AMSConstants } from "../../../../../common/Constants";
 const MBtoBRatio = 1000000;
 
 /*
 * If an attachment is invalid, delete this attachment from the attachments list
 * If the result attachment list is empty, return a dummy action
 */
-const validateAttachment = (action, allowedFileExtensions, maxUploadFileSize, localizedTexts) => {
+const validateAttachment = (action, allowedFileExtensions, maxFileSizeSupportedByDynamics, localizedTexts) => {
   var _action$payload, _action$payload$activ, _action$payload2, _action$payload2$acti, _action$payload2$acti2, _action$payload3, _action$payload3$acti, _action$payload3$acti2;
   const attachments = action === null || action === void 0 ? void 0 : (_action$payload = action.payload) === null || _action$payload === void 0 ? void 0 : (_action$payload$activ = _action$payload.activity) === null || _action$payload$activ === void 0 ? void 0 : _action$payload$activ.attachments;
   const attachmentSizes = action === null || action === void 0 ? void 0 : (_action$payload2 = action.payload) === null || _action$payload2 === void 0 ? void 0 : (_action$payload2$acti = _action$payload2.activity) === null || _action$payload2$acti === void 0 ? void 0 : (_action$payload2$acti2 = _action$payload2$acti.channelData) === null || _action$payload2$acti2 === void 0 ? void 0 : _action$payload2$acti2.attachmentSizes;
   if (attachments) {
     for (let i = 0; i < attachments.length; i++) {
+      const maxUploadFileSize = getMaxUploadFileSize(maxFileSizeSupportedByDynamics, attachments[i].contentType);
       const fileExtensionValid = validateFileExtension(attachments[i], allowedFileExtensions);
       const fileSizeValid = validateFileSize(attachmentSizes[i], maxUploadFileSize);
       const fileIsEmpty = parseInt(attachmentSizes[i]) == 0;
       if (!fileExtensionValid || !fileSizeValid || fileIsEmpty) {
-        NotificationHandler.notifyError(NotificationScenarios.AttachmentError, buildErrorMessage(attachments[i].name, fileExtensionValid, fileSizeValid, fileIsEmpty, maxUploadFileSize, localizedTexts));
+        NotificationHandler.notifyError(NotificationScenarios.AttachmentError, buildErrorMessage(attachments[i].name, fileExtensionValid, fileSizeValid, fileIsEmpty, maxUploadFileSize.toString(), maxFileSizeSupportedByDynamics, localizedTexts));
         attachments.splice(i, 1);
         attachmentSizes.splice(i, 1);
         i--;
@@ -55,58 +59,118 @@ const validateFileExtension = (attachment, allowedFileExtensions) => {
   return allExtensions.indexOf(fileExtension) > -1;
 };
 const validateFileSize = (attachmentSize, maxUploadFileSize) => {
-  return (maxUploadFileSize && parseInt(maxUploadFileSize) * MBtoBRatio) > parseInt(attachmentSize);
+  return maxUploadFileSize * MBtoBRatio > parseInt(attachmentSize);
 };
-const buildErrorMessage = (fileName, supportedFileExtension, supportedFileSize, fileIsEmpty, maxUploadFileSize, localizedTexts) => {
+const getMaxUploadFileSize = (maxFileSizeSupportedByDynamicsStr, contentType) => {
+  const maxFileSizeSupportedByDynamics = maxFileSizeSupportedByDynamicsStr && parseInt(maxFileSizeSupportedByDynamicsStr) ? parseInt(maxFileSizeSupportedByDynamicsStr) : AMSConstants.maxSupportedFileSize;
+  const amsAttachmentSizeLimit = isImage(contentType) ? AMSConstants.maxSupportedImageSize : AMSConstants.maxSupportedFileSize;
+  // Takes the smallest max file size configure betteween AMS and Dynamics Config
+  return maxFileSizeSupportedByDynamics < amsAttachmentSizeLimit ? maxFileSizeSupportedByDynamics : amsAttachmentSizeLimit;
+};
+const isImage = contentType => {
+  return AMSConstants.supportedImagesMimeTypes.includes(contentType);
+};
+const buildErrorMessage = (fileName, supportedFileExtension, supportedFileSize, fileIsEmpty, maxUploadFileSize, maxFileSizeSupportedByDynamics, localizedTexts) => {
   let errorMessage = "";
   if (!fileName || !maxUploadFileSize) {
+    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.AttachmentUploadValidatorMiddlewareFailed,
+      Description: "Attachment validation failed",
+      ExceptionDetails: {
+        ErrorDetails: "File provided is null"
+      }
+    });
     return localizedTexts.MIDDLEWARE_BANNER_FILE_NULL_ERROR ?? "";
   }
   if (!supportedFileExtension && !supportedFileSize) {
-    errorMessage = getFileSizeAndFileExtensionErrorMessage(fileName, maxUploadFileSize, localizedTexts);
+    errorMessage = getFileSizeAndFileExtensionErrorMessage(fileName, maxUploadFileSize, maxFileSizeSupportedByDynamics, localizedTexts);
   } else if (!supportedFileSize) {
-    errorMessage = getFileSizeErrorMessage(maxUploadFileSize, localizedTexts);
+    errorMessage = getFileSizeErrorMessage(maxUploadFileSize, maxFileSizeSupportedByDynamics, localizedTexts);
   } else if (!supportedFileExtension) {
     errorMessage = getFileExtensionErrorMessage(fileName, localizedTexts);
   } else if (fileIsEmpty) {
+    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.AttachmentUploadValidatorMiddlewareFailed,
+      Description: "Attachment validation failed",
+      ExceptionDetails: {
+        ErrorDetails: "File provided is empty"
+      }
+    });
     errorMessage = localizedTexts.MIDDLEWARE_BANNER_FILE_IS_EMPTY_ERROR ?? "";
   } else {
+    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.AttachmentUploadValidatorMiddlewareFailed,
+      Description: "Attachment validation failed",
+      ExceptionDetails: {
+        ErrorDetails: `Unexpected error: supportedFileExtension=${supportedFileExtension} supportedFileSize=${supportedFileSize} fileIsEmpty=${!fileIsEmpty}`
+      }
+    });
     errorMessage = localizedTexts.MIDDLEWARE_BANNER_ERROR_MESSAGE ?? "";
   }
   return errorMessage;
 };
-const getFileSizeAndFileExtensionErrorMessage = (fileName, maxUploadFileSize, localizedTexts) => {
+const getFileSizeAndFileExtensionErrorMessage = (fileName, maxUploadFileSize, maxFileSizeSupportedByDynamics, localizedTexts) => {
   const index = fileName.lastIndexOf(".");
-  let errorMessage;
+  let errorMessage, exceptionDetails;
   if (index < 0) {
     errorMessage = localizedTexts.MIDDLEWARE_BANNER_FILE_SIZE_WITHOUT_EXTENSION_ERROR;
+    exceptionDetails = `File exceeded the allowed limit of ${maxUploadFileSize} MB and File provided without file extension`;
   } else {
     var _errorMessage;
     const fileExtension = fileName.substring(index);
     errorMessage = localizedTexts.MIDDLEWARE_BANNER_FILE_SIZE_EXTENSION_ERROR;
+    exceptionDetails = `File exceeds the allowed limit of ${maxUploadFileSize} MB and ${fileExtension} files are not supported`;
     if ((_errorMessage = errorMessage) !== null && _errorMessage !== void 0 && _errorMessage.includes("{1}")) {
       errorMessage = errorMessage.replace("{1}", fileExtension);
     }
   }
+  TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+    Event: TelemetryEvent.AttachmentUploadValidatorMiddlewareFailed,
+    Description: "Attachment validation failed",
+    ExceptionDetails: {
+      ErrorDetails: `${exceptionDetails} Dynamics file size limit=${maxFileSizeSupportedByDynamics} AMS image size limit=${AMSConstants.maxSupportedImageSize} AMS file size limit=${AMSConstants.maxSupportedFileSize}`
+    }
+  });
   return errorMessage ? errorMessage.includes("{0}") ? errorMessage.replace("{0}", maxUploadFileSize) : errorMessage : "";
 };
 const getFileExtensionErrorMessage = (fileName, localizedTexts) => {
   const index = fileName.lastIndexOf(".");
   if (index < 0) {
+    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.AttachmentUploadValidatorMiddlewareFailed,
+      Description: "Attachment validation failed",
+      ExceptionDetails: {
+        ErrorDetails: "File provided without file extension"
+      }
+    });
     return localizedTexts.MIDDLEWARE_BANNER_FILE_WITHOUT_EXTENSION ?? "";
   } else {
     const fileExtension = fileName.substring(index);
+    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.AttachmentUploadValidatorMiddlewareFailed,
+      Description: "Attachment validation failed",
+      ExceptionDetails: {
+        ErrorDetails: `${fileExtension} files extension is not supported.`
+      }
+    });
     const errorMessage = localizedTexts.MIDDLEWARE_BANNER_FILE_EXTENSION_ERROR;
     return errorMessage ? errorMessage.includes("{0}") ? errorMessage.replace("{0}", fileExtension) : errorMessage : "";
   }
 };
-const getFileSizeErrorMessage = (maxUploadFileSize, localizedTexts) => {
+const getFileSizeErrorMessage = (maxUploadFileSize, maxFileSizeSupportedByDynamics, localizedTexts) => {
+  TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+    Event: TelemetryEvent.AttachmentUploadValidatorMiddlewareFailed,
+    Description: "Attachment validation failed",
+    ExceptionDetails: {
+      ErrorDetails: `File exceeds the allowed limit of ${maxUploadFileSize}MB. Dynamics file size limit=${maxFileSizeSupportedByDynamics} AMS image size limit=${AMSConstants.maxSupportedImageSize} AMS file size limit=${AMSConstants.maxSupportedFileSize}`
+    }
+  });
   const errorMessage = localizedTexts.MIDDLEWARE_BANNER_FILE_SIZE_ERROR;
   return errorMessage ? errorMessage.includes("{0}") ? errorMessage.replace("{0}", maxUploadFileSize) : errorMessage : "";
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-unused-vars
-const createAttachmentUploadValidatorMiddleware = (allowedFileExtensions, maxUploadFileSize, localizedTexts) => _ref => {
+const createAttachmentUploadValidatorMiddleware = (allowedFileExtensions, maxFileSizeSupportedByDynamics, localizedTexts) => _ref => {
   let {
     dispatch
   } = _ref;
@@ -117,7 +181,7 @@ const createAttachmentUploadValidatorMiddleware = (allowedFileExtensions, maxUpl
         payload
       } = action;
       if (payload !== null && payload !== void 0 && (_payload$activity = payload.activity) !== null && _payload$activity !== void 0 && _payload$activity.attachments && payload !== null && payload !== void 0 && (_payload$activity2 = payload.activity) !== null && _payload$activity2 !== void 0 && (_payload$activity2$ch = _payload$activity2.channelData) !== null && _payload$activity2$ch !== void 0 && _payload$activity2$ch.attachmentSizes && (payload === null || payload === void 0 ? void 0 : (_payload$activity3 = payload.activity) === null || _payload$activity3 === void 0 ? void 0 : (_payload$activity3$at = _payload$activity3.attachments) === null || _payload$activity3$at === void 0 ? void 0 : _payload$activity3$at.length) === (payload === null || payload === void 0 ? void 0 : (_payload$activity4 = payload.activity) === null || _payload$activity4 === void 0 ? void 0 : (_payload$activity4$ch = _payload$activity4.channelData) === null || _payload$activity4$ch === void 0 ? void 0 : (_payload$activity4$ch2 = _payload$activity4$ch.attachmentSizes) === null || _payload$activity4$ch2 === void 0 ? void 0 : _payload$activity4$ch2.length)) {
-        return next(validateAttachment(action, allowedFileExtensions, maxUploadFileSize, localizedTexts));
+        return next(validateAttachment(action, allowedFileExtensions, maxFileSizeSupportedByDynamics, localizedTexts));
       }
     }
     return next(action);

package/lib/esm/contexts/common/ConversationEndEntity.js

@@ -0,0 +1,5 @@
+export let ConversationEndEntity;
+(function (ConversationEndEntity) {
+  ConversationEndEntity[ConversationEndEntity["Customer"] = 0] = "Customer";
+  ConversationEndEntity[ConversationEndEntity["Agent"] = 1] = "Agent";
+})(ConversationEndEntity || (ConversationEndEntity = {}));

package/lib/esm/contexts/common/LiveChatWidgetActionType.js

@@ -29,11 +29,14 @@ export let LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_RECONNECT_ID"] = 26] = "SET_RECONNECT_ID";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_UNREAD_MESSAGE_COUNT"] = 27] = "SET_UNREAD_MESSAGE_COUNT";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_FOCUS_CHAT_BUTTON"] = 28] = "SET_FOCUS_CHAT_BUTTON";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT"] = 29] = "SET_CONVERSATION_ENDED_BY_AGENT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 30] = "SET_WIDGET_STATE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 31] = "SET_LIVE_CHAT_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_OAUTH_SIGNIN_ID"] = 32] = "SET_BOT_OAUTH_SIGNIN_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_SIZE"] = 33] = "SET_WIDGET_SIZE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_INSTANCE_ID"] = 34] = "SET_WIDGET_INSTANCE_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONFIG"] = 35] = "SET_LIVE_CHAT_CONFIG";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED"] = 29] = "SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY"] = 30] = "SET_CONVERSATION_ENDED_BY";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 31] = "SET_WIDGET_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 32] = "SET_LIVE_CHAT_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_OAUTH_SIGNIN_ID"] = 33] = "SET_BOT_OAUTH_SIGNIN_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_SIZE"] = 34] = "SET_WIDGET_SIZE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_INSTANCE_ID"] = 35] = "SET_WIDGET_INSTANCE_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONFIG"] = 36] = "SET_LIVE_CHAT_CONFIG";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_WORKFLOW_IN_PROGRESS"] = 37] = "SET_POST_CHAT_WORKFLOW_IN_PROGRESS";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOULD_USE_BOT_SURVEY"] = 38] = "SET_SHOULD_USE_BOT_SURVEY";
 })(LiveChatWidgetActionType || (LiveChatWidgetActionType = {}));

package/lib/esm/contexts/common/LiveChatWidgetContextInitialState.js

@@ -2,10 +2,12 @@ import { ConversationState } from "./ConversationState";
 import { defaultMiddlewareLocalizedTexts } from "../../components/webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
 import { getWidgetCacheId, isNullOrUndefined } from "../../common/utils";
 import { defaultClientDataStoreProvider } from "../../common/storage/default/defaultClientDataStoreProvider";
+import { Constants } from "../../common/Constants";
 export const getLiveChatWidgetContextInitialState = props => {
-  var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$controlProps, _props$webChatContain;
+  var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$controlProps, _props$controlProps2, _props$webChatContain;
   const widgetCacheId = getWidgetCacheId(props === null || props === void 0 ? void 0 : (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId, props === null || props === void 0 ? void 0 : (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId) ?? "");
-  const initialState = defaultClientDataStoreProvider().getData(widgetCacheId, "localStorage");
+  const cacheTtlInMins = (props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.cacheTtlInMins) ?? Constants.CacheTtlInMinutes;
+  const initialState = defaultClientDataStoreProvider(cacheTtlInMins).getData(widgetCacheId, "localStorage");
   if (!isNullOrUndefined(initialState)) {
     return JSON.parse(initialState);
   }
@@ -43,7 +45,10 @@ export const getLiveChatWidgetContextInitialState = props => {
       },
       e2vvEnabled: false,
       unreadMessageCount: 0,
-      conversationEndedByAgent: false
+      conversationEndedByAgentEventReceived: false,
+      conversationEndedBy: undefined,
+      postChatWorkflowInProgress: false,
+      shouldUseBotSurvey: false
     },
     uiStates: {
       showConfirmationPane: false,

package/lib/esm/contexts/createReducer.js

@@ -258,12 +258,20 @@ export const createReducer = () => {
         return {
           ...action.payload
         };
-      case LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT:
+      case LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED:
         return {
           ...state,
           appStates: {
             ...state.appStates,
-            conversationEndedByAgent: action.payload
+            conversationEndedByAgentEventReceived: action.payload
+          }
+        };
+      case LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY:
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
+            conversationEndedBy: action.payload
           }
         };
       case LiveChatWidgetActionType.SET_WIDGET_SIZE:
@@ -293,6 +301,24 @@ export const createReducer = () => {
             liveChatConfig: action.payload
           }
         };
+      case LiveChatWidgetActionType.SET_POST_CHAT_WORKFLOW_IN_PROGRESS:
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            postChatWorkflowInProgress: action.payload
+          }
+        };
+      case LiveChatWidgetActionType.SET_SHOULD_USE_BOT_SURVEY:
+        return {
+          ...state,
+          appStates: {
+            ...state.appStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            shouldUseBotSurvey: action.payload
+          }
+        };
       default:
         return state;
     }

package/lib/esm/hooks/useDebounce.js

@@ -0,0 +1,22 @@
+import { useRef, useEffect } from "react";
+export default function useDebounce(func) {
+  let delay = arguments.length > 1 && arguments[1] !== undefined ? arguments[1] : 1000;
+  const timer = useRef();
+  useEffect(() => {
+    return () => {
+      if (!timer.current) return;
+      clearTimeout(timer.current);
+    };
+  }, []);
+  const debouncedFunction = function () {
+    for (var _len = arguments.length, args = new Array(_len), _key = 0; _key < _len; _key++) {
+      args[_key] = arguments[_key];
+    }
+    const newTimer = setTimeout(() => {
+      func(...args);
+    }, delay);
+    clearTimeout(timer.current);
+    timer.current = newTimer;
+  };
+  return debouncedFunction;
+}

package/lib/esm/hooks/useWindowDimensions.js

@@ -0,0 +1,23 @@
+import { useState, useEffect } from "react";
+import useDebounce from "./useDebounce";
+function getWindowDimensions() {
+  const {
+    innerWidth: width,
+    innerHeight: height
+  } = window;
+  return {
+    width,
+    height
+  };
+}
+export default function useWindowDimensions() {
+  let delay = arguments.length > 0 && arguments[0] !== undefined ? arguments[0] : 200;
+  const [windowDimensions, setWindowDimensions] = useState(getWindowDimensions());
+  const handleResize = () => setWindowDimensions(getWindowDimensions());
+  const debouncedHandleResize = useDebounce(handleResize, delay);
+  useEffect(() => {
+    window.addEventListener("resize", debouncedHandleResize);
+    return () => window.removeEventListener("resize", debouncedHandleResize);
+  }, []);
+  return windowDimensions;
+}

package/lib/esm/plugins/newMessageEventHandler.js

@@ -9,6 +9,7 @@ export const createOnNewAdapterActivityHandler = (chatId, userId) => {
     const isHistoryMessage = isActivityMessage && ((activity === null || activity === void 0 ? void 0 : (_activity$channelData = activity.channelData) === null || _activity$channelData === void 0 ? void 0 : (_activity$channelData2 = _activity$channelData.tags) === null || _activity$channelData2 === void 0 ? void 0 : _activity$channelData2.includes(Constants.historyMessageTag)) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData3 = activity.channelData) === null || _activity$channelData3 === void 0 ? void 0 : _activity$channelData3.fromList));
     raiseMessageEvent(activity, isHistoryMessage);
   };
+  let isHistoryMessageReceivedEventRasied = false;
   const raiseMessageEvent = (activity, isHistoryMessage) => {
     if ((activity === null || activity === void 0 ? void 0 : activity.type) === Constants.message) {
       var _text, _text2, _activity$channelData4, _activity$from;
@@ -39,6 +40,10 @@ export const createOnNewAdapterActivityHandler = (chatId, userId) => {
         if (activity !== null && activity !== void 0 && (_activity$channelData5 = activity.channelData) !== null && _activity$channelData5 !== void 0 && (_activity$channelData6 = _activity$channelData5.tags) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.includes(Constants.systemMessageTag)) {
           // eslint-disable-next-line @typescript-eslint/no-explicit-any
           payload.messageType = Constants.systemMessageTag;
+          TelemetryHelper.logActionEvent(LogLevel.INFO, {
+            Event: TelemetryEvent.SystemMessageReceived,
+            Description: "System message received"
+          });
         } else {
           var _activity$channelData7, _activity$channelData8, _activity$channelData9;
           // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -63,6 +68,15 @@ export const createOnNewAdapterActivityHandler = (chatId, userId) => {
             Description: "New message received",
             Data: payload
           });
+        } else {
+          if (!isHistoryMessageReceivedEventRasied) {
+            isHistoryMessageReceivedEventRasied = true;
+            TelemetryHelper.logActionEvent(LogLevel.INFO, {
+              Event: TelemetryEvent.HistoryMessageReceived,
+              Description: "History message received",
+              Data: payload
+            });
+          }
         }
       }
     }

package/lib/types/common/Constants.d.ts

@@ -17,6 +17,8 @@ export declare class Constants {
     static readonly true = "true";
     static readonly false = "false";
     static readonly maximumUnreadMessageCount = 99;
+    static readonly userParticipantTypeTag = "User";
+    static readonly botParticipantTypeTag = "Bot";
     static readonly channelIdKey = "ChannelId-";
     static readonly ChannelId = "lcw";
     static readonly CustomerTag = "FromCustomer";
@@ -78,6 +80,7 @@ export declare class Constants {
     static readonly ChatWidgetStateChangedPrefix = "ChatWidgetStateChanged";
     static readonly PostChatLoadingDurationInMs = 2000;
     static readonly BrowserUnloadConfirmationMessage = "Do you want to leave chat?";
+    static readonly CacheTtlInMinutes = 15;
 }
 export declare const Regex: {
     new (): {};
@@ -125,6 +128,7 @@ export declare class HtmlAttributeNames {
     static readonly adaptiveCardClassName = "ac-adaptiveCard";
     static readonly adaptiveCardTextBlockClassName = "ac-textBlock";
     static readonly adaptiveCardToggleInputClassName = "ac-toggleInput";
+    static readonly adaptiveCardActionSetClassName = "ac-actionSet";
 }
 export declare class WebChatMiddlewareConstants {
     static readonly nextVisibleActivity = "nextVisibleActivity";
@@ -132,6 +136,11 @@ export declare class WebChatMiddlewareConstants {
     static readonly maxTextLength = 6000;
     static readonly adaptiveCard = "AdaptiveCard";
 }
+export declare class AMSConstants {
+    static readonly supportedImagesMimeTypes: string[];
+    static readonly maxSupportedImageSize = 20;
+    static readonly maxSupportedFileSize = 300;
+}
 export declare class MimeTypes {
     static readonly UnknownFileType = "application/octet-stream";
 }

package/lib/types/common/storage/default/defaultCacheManager.d.ts

@@ -1,4 +1,4 @@
 export declare class defaultCacheManager {
     static InternalCache: any;
 }
-export declare const registerBroadcastServiceForLocalStorage: (orgid: string, widgetId: string, widgetInstanceId: string) => void;
+export declare const registerBroadcastServiceForLocalStorage: (orgid: string, widgetId: string, widgetInstanceId: string, ttlInMins: number) => void;

package/lib/types/common/storage/default/defaultClientDataStoreProvider.d.ts

@@ -1,2 +1,2 @@
 import { IContextDataStore } from "../../interfaces/IContextDataStore";
-export declare const defaultClientDataStoreProvider: () => IContextDataStore;
+export declare const defaultClientDataStoreProvider: (cacheTtlinMins?: number) => IContextDataStore;