@microsoft/omnichannel-chat-widget 0.1.0-main.0c0fd47 → 0.1.0-main.0d1c6e4

package/lib/esm/common/utils.js

@@ -1,3 +1,4 @@
+var _this = this;
 import { AriaTelemetryConstants, Constants, LocaleConstants } from "./Constants";
 import { DataStoreManager } from "./contextDataStore/DataStoreManager";
 import { KeyCodes } from "./KeyCodes";
@@ -304,4 +305,23 @@ export const addDelayInMs = ms => {
 };
 export const getBroadcastChannelName = (widgetId, widgetInstanceId) => {
   return widgetInstanceId && !isNullOrEmptyString(widgetInstanceId) ? `${widgetInstanceId}_${widgetId}` : widgetId;
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+export const debounceLeading = function (fn) {
+  let ms = arguments.length > 1 && arguments[1] !== undefined ? arguments[1] : 3000;
+  let timeoutId;
+  return function () {
+    // eslint-disable-line @typescript-eslint/no-explicit-any
+
+    if (!timeoutId) {
+      for (var _len = arguments.length, args = new Array(_len), _key = 0; _key < _len; _key++) {
+        args[_key] = arguments[_key];
+      }
+      fn.apply(_this, args);
+    }
+    timeoutId = setTimeout(() => {
+      timeoutId = null;
+    }, ms);
+  };
 };

package/lib/esm/components/confirmationpanestateful/ConfirmationPaneStateful.js

@@ -4,21 +4,17 @@ import React, { useEffect } from "react";
 import { findAllFocusableElement, findParentFocusableElementsWithoutChildContainer, preventFocusToMoveOutOfElement, setFocusOnElement, setFocusOnSendBox, setTabIndices } from "../../common/utils";
 import { DimLayer } from "../dimlayer/DimLayer";
 import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
-import { NotificationHandler } from "../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
-import { NotificationScenarios } from "../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import useChatAdapterStore from "../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../hooks/useChatContextStore";
+import { ConversationEndEntity } from "../../contexts/common/ConversationEndEntity";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const ConfirmationPaneStateful = props => {
   const initialTabIndexMap = new Map();
   let elements = [];
   const [state, dispatch] = useChatContextStore();
-  const {
-    prepareEndChat
-  } = props;
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-unused-vars
   const [adapter] = useChatAdapterStore();
   const controlProps = {
     id: "oc-lcw-confirmation-pane",
@@ -32,18 +28,15 @@ export const ConfirmationPaneStateful = props => {
         type: LiveChatWidgetActionType.SET_SHOW_CONFIRMATION,
         payload: false
       });
-      try {
-        setTabIndices(elements, initialTabIndexMap, true);
-        await prepareEndChat(adapter, state);
-      } catch (ex) {
-        TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
-          Event: TelemetryEvent.GetConversationDetailsCallFailed,
-          ExceptionDetails: {
-            exception: `Get Conversation Details Call Failed : ${ex}`
-          }
-        });
-        NotificationHandler.notifyError(NotificationScenarios.Connection, "Get Conversation Details Call Failed: " + ex);
-      }
+      setTabIndices(elements, initialTabIndexMap, true);
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY,
+        payload: ConversationEndEntity.Customer
+      });
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.ConversationEndedByCustomer,
+        Description: "Conversation is ended by customer."
+      });
     },
     onCancel: () => {
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
@@ -82,7 +75,7 @@ export const ConfirmationPaneStateful = props => {
       Event: TelemetryEvent.ConfirmationPaneLoaded
     });
   }, []);
-  return /*#__PURE__*/React.createElement(React.Fragment, null, !(controlProps !== null && controlProps !== void 0 && controlProps.disableDimLayer) && /*#__PURE__*/React.createElement(DimLayer, {
+  return /*#__PURE__*/React.createElement(React.Fragment, null, /*#__PURE__*/React.createElement(DimLayer, {
     brightness: (controlProps === null || controlProps === void 0 ? void 0 : controlProps.brightnessValueOnDim) ?? "0.2"
   }), /*#__PURE__*/React.createElement(ConfirmationPane, {
     componentOverrides: props === null || props === void 0 ? void 0 : props.componentOverrides,

package/lib/esm/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js

@@ -88,7 +88,7 @@ export const EmailTranscriptPaneStateful = props => {
       Event: TelemetryEvent.EmailTranscriptLoaded
     });
   }, [initialEmail]);
-  return /*#__PURE__*/React.createElement(React.Fragment, null, !(controlProps !== null && controlProps !== void 0 && controlProps.disableDimLayer) && /*#__PURE__*/React.createElement(DimLayer, {
+  return /*#__PURE__*/React.createElement(React.Fragment, null, /*#__PURE__*/React.createElement(DimLayer, {
     brightness: (controlProps === null || controlProps === void 0 ? void 0 : controlProps.brightnessValueOnDim) ?? "0.2"
   }), /*#__PURE__*/React.createElement(InputValidationPane, {
     componentOverrides: props.componentOverrides,

package/lib/esm/components/headerstateful/HeaderStateful.js

@@ -7,6 +7,7 @@ import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { defaultOutOfOfficeHeaderStyleProps } from "./common/styleProps/defaultOutOfOfficeHeaderStyleProps";
 import useChatAdapterStore from "../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../hooks/useChatContextStore";
+import { ConversationEndEntity } from "../../contexts/common/ConversationEndEntity";
 export const HeaderStateful = props => {
   var _state$domainStates$l, _state$domainStates$l2, _headerProps$controlP, _headerProps$controlP2, _headerProps$controlP3, _outOfOfficeHeaderPro;
   const [state, dispatch] = useChatContextStore();
@@ -21,6 +22,7 @@ export const HeaderStateful = props => {
   const [outOfOperatingHours, setOutOfOperatingHours] = useState(((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.OutOfOperatingHours) === "True");
   const outOfOfficeStyleProps = Object.assign({}, defaultOutOfOfficeHeaderStyleProps, outOfOfficeHeaderProps === null || outOfOfficeHeaderProps === void 0 ? void 0 : outOfOfficeHeaderProps.styleProps);
   const conversationState = useRef(state.appStates.conversationState);
+  const conversationEndedBy = useRef(state.appStates.conversationEndedBy);
   const controlProps = {
     id: "oc-lcw-header",
     dir: state.domainStates.globalDir,
@@ -40,7 +42,7 @@ export const HeaderStateful = props => {
         Event: TelemetryEvent.HeaderCloseButtonClicked,
         Description: "Header Close button clicked."
       });
-      if (conversationState.current === ConversationState.Active) {
+      if (conversationState.current === ConversationState.Active || conversationEndedBy.current === ConversationEndEntity.Agent) {
         dispatch({
           type: LiveChatWidgetActionType.SET_SHOW_CONFIRMATION,
           payload: true
@@ -62,7 +64,7 @@ export const HeaderStateful = props => {
     ...(headerProps === null || headerProps === void 0 ? void 0 : headerProps.controlProps),
     hideTitle: state.appStates.conversationState === ConversationState.Loading && !state.appStates.isStartChatFailing || state.appStates.conversationState === ConversationState.PostchatLoading || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP = headerProps.controlProps) === null || _headerProps$controlP === void 0 ? void 0 : _headerProps$controlP.hideTitle),
     hideIcon: state.appStates.conversationState === ConversationState.Loading && !state.appStates.isStartChatFailing || state.appStates.conversationState === ConversationState.PostchatLoading || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP2 = headerProps.controlProps) === null || _headerProps$controlP2 === void 0 ? void 0 : _headerProps$controlP2.hideIcon),
-    hideCloseButton: state.appStates.conversationState === ConversationState.Loading && !state.appStates.isStartChatFailing || state.appStates.conversationState === ConversationState.Prechat || state.appStates.conversationState === ConversationState.ReconnectChat || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP3 = headerProps.controlProps) === null || _headerProps$controlP3 === void 0 ? void 0 : _headerProps$controlP3.hideCloseButton)
+    hideCloseButton: state.appStates.conversationState === ConversationState.Loading && !state.appStates.isStartChatFailing || state.appStates.conversationState === ConversationState.PostchatLoading || state.appStates.conversationState === ConversationState.Prechat || state.appStates.conversationState === ConversationState.ReconnectChat || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP3 = headerProps.controlProps) === null || _headerProps$controlP3 === void 0 ? void 0 : _headerProps$controlP3.hideCloseButton)
   };
   const outOfOfficeControlProps = {
     id: "oc-lcw-header",
@@ -86,6 +88,7 @@ export const HeaderStateful = props => {
     if (state.appStates.conversationState) {
       conversationState.current = state.appStates.conversationState;
     }
+    conversationEndedBy.current = state.appStates.conversationEndedBy;
   }, [state.appStates]);
   return /*#__PURE__*/React.createElement(Header, {
     componentOverrides: headerProps === null || headerProps === void 0 ? void 0 : headerProps.componentOverrides,

package/lib/esm/components/livechatwidget/common/ActivitySubscriber/BotAuthActivitySubscriber.js

@@ -0,0 +1,134 @@
+function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
+/* eslint-disable @typescript-eslint/no-unused-vars */
+/* eslint-disable @typescript-eslint/no-explicit-any */
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../../common/telemetry/TelemetryConstants";
+import { TelemetryHelper } from "../../../../common/telemetry/TelemetryHelper";
+const supportedSignInCardContentTypes = ["application/vnd.microsoft.card.signin", "application/vnd.microsoft.card.oauth"];
+const botOauthUrlRegex = /[\S]+.botframework.com\/api\/oauth\/signin\?signin=([\S]+)/;
+const delay = t => new Promise(resolve => setTimeout(resolve, t));
+const fetchBotAuthConfigRetries = 3;
+const fetchBotAuthConfigRetryInterval = 1000;
+let response;
+const extractSignInId = signInUrl => {
+  const result = botOauthUrlRegex.exec(signInUrl);
+  if (result && result[1]) {
+    return result[1];
+  }
+  return "";
+};
+const extractSasUrl = async attachment => {
+  let sasUrl = undefined;
+  if (attachment && attachment.content && attachment.content.tokenPostResource && attachment.content.tokenPostResource.sasUrl) {
+    sasUrl = attachment.content.tokenPostResource.sasUrl;
+  }
+  if (!sasUrl) {
+    const signInId = extractSignInId(attachment.content.buttons[0].value);
+    const getTestUrlEndpoint = `https://token.botframework.com/api/sas/gettesturl?signInId=${signInId}`;
+    try {
+      const response = await window.fetch(getTestUrlEndpoint);
+      if (response.status === 200) {
+        const responseJson = await response.json();
+        sasUrl = responseJson.sasUrl;
+      }
+    } catch {
+      sasUrl = undefined;
+    }
+  }
+  return sasUrl;
+};
+const fetchBotAuthConfig = async retries => {
+  TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+    Event: TelemetryEvent.SetBotAuthProviderFetchConfig
+  });
+  const botAuthConfigRequestEvent = {
+    eventName: BroadcastEvent.BotAuthConfigRequest
+  };
+  BroadcastService.postMessage(botAuthConfigRequestEvent);
+  const listener = BroadcastService.getMessageByEventName(BroadcastEvent.BotAuthConfigResponse).subscribe(data => {
+    var _data$payload, _data$payload2;
+    response = ((_data$payload = data.payload) === null || _data$payload === void 0 ? void 0 : _data$payload.response) !== undefined ? (_data$payload2 = data.payload) === null || _data$payload2 === void 0 ? void 0 : _data$payload2.response : response;
+    listener.unsubscribe();
+  });
+  if (response !== undefined) {
+    //return response;
+    return response;
+  }
+  if (retries === 1) {
+    // Base Case
+    throw new Error();
+  }
+  await delay(fetchBotAuthConfigRetryInterval);
+  return await fetchBotAuthConfig(--retries);
+};
+export class BotAuthActivitySubscriber {
+  constructor() {
+    _defineProperty(this, "observer", void 0);
+    _defineProperty(this, "signInCardSeen", void 0);
+    this.signInCardSeen = new Set();
+  }
+  applicable(activity) {
+    var _activity$attachments;
+    return (activity === null || activity === void 0 ? void 0 : (_activity$attachments = activity.attachments) === null || _activity$attachments === void 0 ? void 0 : _activity$attachments.length) > 0 && activity.attachments[0] && supportedSignInCardContentTypes.indexOf(activity.attachments[0].contentType) >= 0;
+  }
+  async apply(activity) {
+    this.observer.next(false); // Hides card
+    const attachment = activity.attachments[0];
+    const signInUrl = attachment.content.buttons[0].value;
+    const signInId = extractSignInId(signInUrl);
+    if (!signInId) {
+      return;
+    }
+    if (this.signInCardSeen.has(signInId)) {
+      // Prevents duplicate auth
+      return;
+    }
+    this.signInCardSeen.add(signInId);
+    const sasUrl = await extractSasUrl(attachment);
+    const event = {
+      eventName: BroadcastEvent.SigninCardReceived,
+      payload: {
+        sasUrl
+      }
+    };
+    if (!sasUrl) {
+      TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.BotAuthActivityEmptySasUrl,
+        Description: "SaS Url is empty"
+      });
+      return activity;
+    } else {
+      BroadcastService.postMessage(event);
+    }
+    try {
+      const response = await fetchBotAuthConfig(fetchBotAuthConfigRetries);
+      if (response === false) {
+        TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.SetBotAuthProviderHideCard
+        });
+      } else {
+        TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.SetBotAuthProviderDisplayCard
+        });
+        return activity;
+      }
+    } catch {
+      TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.SetBotAuthProviderNotFound
+      });
+      //this is to ensure listener continues waiting for response
+      if (this.signInCardSeen.has(signInId)) {
+        this.signInCardSeen.delete(signInId);
+      }
+      return activity;
+    }
+  }
+  async next(activity) {
+    if (this.applicable(activity)) {
+      return await this.apply(activity);
+    }
+    return activity;
+  }
+}

package/lib/esm/components/livechatwidget/common/agentEndConversationHelper.js

@@ -0,0 +1,30 @@
+import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import { ConversationEndEntity } from "../../../contexts/common/ConversationEndEntity";
+import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
+import { checkPostChatEnabled } from "./setPostChatContextAndLoadSurvey";
+const handleAgentEndConversation = (props, state, dispatch) => {
+  const isPostChatEnabled = checkPostChatEnabled(props, state);
+  if (isPostChatEnabled) {
+    if (!state.appStates.postChatWorkflowInProgress) {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY,
+        payload: ConversationEndEntity.Agent
+      });
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.ConversationEndedByAgent,
+        Description: "Conversation is ended from agent side"
+      });
+    }
+  } else {
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY,
+      payload: ConversationEndEntity.Agent
+    });
+    TelemetryHelper.logActionEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.ConversationEndedByAgent,
+      Description: "Conversation is ended from agent side"
+    });
+  }
+};
+export { handleAgentEndConversation };

package/lib/esm/components/livechatwidget/common/createAdapter.js

@@ -4,6 +4,7 @@ import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcon
 import { defaultMiddlewareLocalizedTexts } from "../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
 import { ChatAdapterShim } from "./ChatAdapterShim";
 import { PauseActivitySubscriber } from "./ActivitySubscriber/PauseActivitySubscriber";
+import { BotAuthActivitySubscriber } from "./ActivitySubscriber/BotAuthActivitySubscriber";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const createAdapter = async chatSDK => {
@@ -29,6 +30,7 @@ export const createAdapter = async chatSDK => {
   if (chatSDK.isMockModeOn !== true) {
     adapter = new ChatAdapterShim(adapter);
     adapter.addSubscriber(new PauseActivitySubscriber());
+    adapter.addSubscriber(new BotAuthActivitySubscriber());
     return adapter.chatAdapter;
   }
   return adapter;

package/lib/esm/components/livechatwidget/common/defaultProps/dummyDefaultProps.js

@@ -9,9 +9,9 @@ import { createActivityMiddleware } from "../../../webchatcontainerstateful/webc
 import createAttachmentMiddleware from "../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware";
 import { createAvatarMiddleware } from "../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware";
 import { createMarkdown } from "../createMarkdown";
+import { createWebChatTelemetry } from "../../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger";
 import { groupActivitiesMiddleware } from "../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/groupActivitiesMiddleware";
 import { typingIndicatorMiddleware } from "../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/typingIndicatorMiddleware";
-import { createWebChatTelemetry } from "../../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger";
 
 // eslint-disable-next-line @typescript-eslint/no-unused-vars
 export const dummyDefaultProps = {
@@ -407,6 +407,7 @@ export const dummyDefaultProps = {
         width: "90px",
         cursor: "pointer",
         overflow: "hidden",
+        padding: "0px",
         whiteSpace: "nowrap"
       },
       subtitleStyleProps: {
@@ -414,12 +415,14 @@ export const dummyDefaultProps = {
         fontWeight: "200",
         color: "#666",
         overflow: "hidden",
+        padding: "0px",
         fontFamily: "'Segoe UI',Arial,sans-serif",
         display: "block",
         alignItems: "center",
         margin: "0px 14px 0px 14px",
         textOverflow: "ellipsis !important",
-        width: "max-content",
+        width: "90px",
+        whiteSpace: "nowrap",
         cursor: "pointer"
       },
       classNames: {
@@ -469,7 +472,6 @@ export const dummyDefaultProps = {
       cancelButtonText: "Cancel",
       cancelButtonAriaLabel: "Cancel. Return to Chat",
       brightnessValueOnDim: "0.2",
-      disableDimLayer: false,
       onConfirm: () => {},
       // Detailed implementation omitted
       onCancel: () => {} // Detailed implementation omitted
@@ -577,6 +579,7 @@ export const dummyDefaultProps = {
     hideCallingContainer: false,
     hideChatButton: false,
     hideConfirmationPane: false,
+    hideErrorUIPane: false,
     hideFooter: false,
     hideHeader: false,
     hideLoadingPane: false,
@@ -627,7 +630,6 @@ export const dummyDefaultProps = {
       cancelButtonText: "Cancel",
       cancelButtonAriaLabel: "Cancel",
       brightnessValueOnDim: "0.2",
-      disableDimLayer: false,
       onSend: undefined,
       onCancel: undefined,
       checkInput: undefined
@@ -1025,7 +1027,8 @@ export const dummyDefaultProps = {
         margin: "0px 0px 20px 0px",
         display: "flex",
         order: 1,
-        alignSelf: "auto"
+        alignSelf: "auto",
+        overflow: "visible"
       },
       iconImageProps: {
         src: "data:image/svg+xml;base64,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",
@@ -1117,7 +1120,8 @@ export const dummyDefaultProps = {
       dir: "auto",
       hideOOOHPane: false,
       hideTitle: false,
-      titleText: "Thanks for contacting us. You have reached us outside of our operating hours. An agent will respond when we open."
+      titleText: "Thanks for contacting us. You have reached us outside of our operating hours. An agent will respond when we open. Please see link https://microsoft.com",
+      openLinkInNewTab: true
     },
     styleProps: {
       generalStyleProps: {
@@ -1160,7 +1164,7 @@ export const dummyDefaultProps = {
       subtitleText: "Please take a moment to give us feedback about your chat experience. We are loading the survey for you now."
     },
     styleProps: {
-      // ...[Existing chat button style props]
+      // ...[Existing loading pane style props]
       generalStyleProps: {
         position: "initial",
         width: "100%",
@@ -1205,7 +1209,7 @@ export const dummyDefaultProps = {
       generalStyleProps: {
         borderStyle: "solid",
         borderRadius: "4px",
-        borderWidth: "3px",
+        borderWidth: "0px",
         backgroundColor: "#FFFFFF",
         borderColor: "#F1F1F1",
         overflowY: "auto",
@@ -1610,10 +1614,10 @@ export const dummyDefaultProps = {
         padding: "0px 10px 0 10px"
       },
       userMessageBoxStyles: {
-        maxWidth: "75%"
+        maxWidth: "90%"
       },
       systemMessageBoxStyles: {
-        maxWidth: "75%"
+        maxWidth: "90%"
       },
       typingIndicatorStyleProps: {
         marginLeft: "10px",

package/lib/esm/components/livechatwidget/common/endChat.js

@@ -1,26 +1,22 @@
-import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { WebChatStoreLoader } from "../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader";
 import { defaultWebChatContainerStatefulProps } from "../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps";
-import { PostChatSurveyMode } from "../../postchatsurveypanestateful/enums/PostChatSurveyMode";
-import { Constants } from "../../../common/Constants";
-import { addDelayInMs, getWidgetEndChatEventName } from "../../../common/utils";
+import { getWidgetEndChatEventName } from "../../../common/utils";
 import { getAuthClientFunction, handleAuthentication } from "./authHelper";
+import { checkPostChatEnabled, initiatePostChat } from "./setPostChatContextAndLoadSurvey";
+import { ConversationEndEntity } from "../../../contexts/common/ConversationEndEntity";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const prepareEndChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state) => {
-  var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4, _conversationDetails;
-  const isPostChatEnabled = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable;
-  const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode;
-
   //Unable to end chat if token has expired
   if (props.getAuthToken) {
     const authClientFunction = getAuthClientFunction(props.chatConfig);
     if (props.getAuthToken && authClientFunction) {
-      // set auth token to chat sdk before start chat
+      // set auth token to chat sdk before end chat
       const authSuccess = await handleAuthentication(chatSDK, props.chatConfig, props.getAuthToken);
       if (!authSuccess) {
         TelemetryHelper.logActionEvent(LogLevel.ERROR, {
@@ -32,60 +28,28 @@ const prepareEndChat = async (props, chatSDK, setAdapter, setWebChatStyles, disp
       }
     }
   }
-
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  let conversationDetails = undefined;
-  try {
-    conversationDetails = await chatSDK.getConversationDetails();
-  } catch (erorr) {
-    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
-      Event: TelemetryEvent.GetConversationDetailsException,
-      ExceptionDetails: {
-        exception: `Failed to get conversation details: ${erorr}`
-      }
-    });
-  }
-  if (isPostChatEnabled === "true" && ((_conversationDetails = conversationDetails) === null || _conversationDetails === void 0 ? void 0 : _conversationDetails.canRenderPostChat) === Constants.truePascal) {
-    const skipEndChatSDK = false;
-    const skipCloseChat = true;
-    const chatSession = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
-    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, false);
-    if (chatSession) {
-      // eslint-disable-next-line @typescript-eslint/no-explicit-any
-      chatSDK.chatToken = chatSession.chatToken ?? {};
-      chatSDK.requestId = chatSession.requestId;
+  const isPostChatEnabled = checkPostChatEnabled(props, state);
+  if (isPostChatEnabled) {
+    try {
+      await initiatePostChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
+    } catch (error) {
+      // Ending chat because something went wrong
+      await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
     }
-    if (postChatSurveyMode === PostChatSurveyMode.Embed) {
+  } else {
+    if (state.appStates.conversationEndedBy === ConversationEndEntity.Agent) {
       dispatch({
-        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-        payload: ConversationState.PostchatLoading
-      });
-      await addDelayInMs(Constants.PostChatLoadingDurationInMs);
-      const loadPostChatEvent = {
-        eventName: BroadcastEvent.LoadPostChatSurvey
-      };
-      BroadcastService.postMessage(loadPostChatEvent);
-    } else if (postChatSurveyMode === PostChatSurveyMode.Link) {
-      var _props$webChatContain, _props$webChatContain2;
+        type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
+        payload: undefined
+      });
       dispatch({
-        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-        payload: ConversationState.InActive
+        type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+        payload: undefined
       });
-
-      // Disable SendBox
-      if ((props === null || props === void 0 ? void 0 : (_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : (_props$webChatContain2 = _props$webChatContain.renderingMiddlewareProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.hideSendboxOnConversationEnd) !== false) {
-        // eslint-disable-next-line @typescript-eslint/no-explicit-any
-        setWebChatStyles(styles => {
-          return {
-            ...styles,
-            hideSendBox: true
-          };
-        });
-      }
+    } else {
+      await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
     }
-    return;
   }
-  await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -106,7 +70,6 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
       postMessageToOtherTab = false;
     }
   }
-
   // Need to clear these states immediately when chat ended from OC.
   dispatch({
     type: LiveChatWidgetActionType.SET_CUSTOM_CONTEXT,
@@ -126,12 +89,12 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
   });
   if (!skipCloseChat) {
     try {
-      var _props$webChatContain3;
+      var _props$webChatContain;
       adapter === null || adapter === void 0 ? void 0 : adapter.end();
       setAdapter(undefined);
       setWebChatStyles({
         ...defaultWebChatContainerStatefulProps.webChatStyles,
-        ...((_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.webChatStyles)
+        ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.webChatStyles)
       });
       WebChatStoreLoader.store = null;
       dispatch({
@@ -139,9 +102,21 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
         payload: ConversationState.Closed
       });
       dispatch({
-        type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT,
+        type: LiveChatWidgetActionType.SET_POST_CHAT_WORKFLOW_IN_PROGRESS,
         payload: false
       });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_SHOULD_USE_BOT_SURVEY,
+        payload: false
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED,
+        payload: false
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY,
+        payload: undefined
+      });
       dispatch({
         type: LiveChatWidgetActionType.SET_RECONNECT_ID,
         payload: undefined
@@ -150,10 +125,6 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
         type: LiveChatWidgetActionType.SET_AUDIO_NOTIFICATION,
         payload: null
       });
-      dispatch({
-        type: LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
-        payload: 0
-      });
       dispatch({
         type: LiveChatWidgetActionType.SET_PROACTIVE_CHAT_PARAMS,
         payload: {
@@ -169,6 +140,10 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
           eventName: endChatEventName
         });
       }
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.CloseChatCall,
+        Description: "Chat was closed succesfully"
+      });
     } catch (error) {
       TelemetryHelper.logActionEvent(LogLevel.ERROR, {
         Event: TelemetryEvent.CloseChatMethodException,
@@ -176,6 +151,11 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
           exception: `Failed to endChat: ${error}`
         }
       });
+    } finally {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
+        payload: 0
+      });
     }
   }
 };