@microsoft/omnichannel-chat-widget 0.1.0-main.02fa07b

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -0,0 +1,264 @@
+export let ScenarioType;
+
+(function (ScenarioType) {
+  ScenarioType["CONFIG_VALIDATION"] = "LCW_ConfigValidationEvents";
+  ScenarioType["LOAD"] = "LCW_LoadEvents";
+  ScenarioType["ACTIONS"] = "LCW_ActionEvents";
+  ScenarioType["SDK"] = "LCW_SDKEvents";
+  ScenarioType["IC3_CLIENT"] = "LCW_IC3ClientEvents";
+  ScenarioType["OCCHATSDK"] = "LCW_OCCHATSDKEvents";
+  ScenarioType["WEBCHAT"] = "LCW_WebChatEvents";
+  ScenarioType["CALLING"] = "LCW_Calling";
+  ScenarioType["UNDEFINED"] = "LCW_Undefined";
+  ScenarioType["ACS_ADAPTER"] = "LCW_ACSAdapterEvents";
+})(ScenarioType || (ScenarioType = {}));
+
+export let LogLevel; // Events used in certain functionalities that are not being logged
+
+(function (LogLevel) {
+  LogLevel["INFO"] = "INFO";
+  LogLevel["DEBUG"] = "DEBUG";
+  LogLevel["WARN"] = "WARN";
+  LogLevel["ERROR"] = "ERROR";
+})(LogLevel || (LogLevel = {}));
+
+export let BroadcastEvent; // Events being logged
+
+(function (BroadcastEvent) {
+  BroadcastEvent["LoadPostChatSurvey"] = "LoadPostChatSurvey";
+  BroadcastEvent["ChatEnded"] = "ChatEnded";
+  BroadcastEvent["NewMessageNotification"] = "NewMessageNotification";
+  BroadcastEvent["UnreadMessageCount"] = "UnreadMessageCount";
+  BroadcastEvent["StartProactiveChat"] = "StartProactiveChat";
+  BroadcastEvent["ProactiveChatStartChat"] = "ProactiveChatStartChat";
+  BroadcastEvent["ProactiveChatStartPopoutChat"] = "ProactiveChatStartPopoutChat";
+  BroadcastEvent["ProactiveChatIsInPopoutMode"] = "ProactiveChatIsInPopoutMode";
+  BroadcastEvent["ResetProactiveChatParams"] = "ResetProactiveChatParams";
+  BroadcastEvent["InvalidAdaptiveCardFormat"] = "InvalidAdaptiveCardFormat";
+  BroadcastEvent["NewMessageSent"] = "NewMessageSent";
+  BroadcastEvent["NewMessageReceived"] = "NewMessageReceived";
+  BroadcastEvent["RedirectPageRequest"] = "RedirectPageRequest";
+  BroadcastEvent["StartChat"] = "StartChat";
+  BroadcastEvent["StartChatSkippingChatButtonRendering"] = "StartChatSkippingChatButtonRendering";
+  BroadcastEvent["StartUnauthenticatedReconnectChat"] = "StartUnauthenticatedReconnectChat";
+  BroadcastEvent["InitiateEndChat"] = "InitiateEndChat";
+  BroadcastEvent["SetCustomContext"] = "SetCustomContext";
+  BroadcastEvent["ChatRetrievedFromCache"] = "ChatRetrievedFromCache";
+  BroadcastEvent["MaximizeChat"] = "MaximizeChat";
+  BroadcastEvent["ChatInitiated"] = "ChatInitiated";
+  BroadcastEvent["CloseChat"] = "CloseChat";
+  BroadcastEvent["InitiateEndChatOnBrowserUnload"] = "InitiateEndChatOnBrowserUnload";
+  BroadcastEvent["ClosePopoutWindow"] = "ClosePopoutWindow";
+})(BroadcastEvent || (BroadcastEvent = {}));
+
+export let TelemetryEvent;
+
+(function (TelemetryEvent) {
+  TelemetryEvent["CallAdded"] = "CallAdded";
+  TelemetryEvent["LocalVideoStreamAdded"] = "LocalVideoStreamAdded";
+  TelemetryEvent["LocalVideoStreamRemoved"] = "LocalVideoStreamRemoved";
+  TelemetryEvent["RemoteVideoStreamAdded"] = "RemoteVideoStreamAdded";
+  TelemetryEvent["RemoteVideoStreamRemoved"] = "RemoteVideoStreamRemoved";
+  TelemetryEvent["CallDisconnected"] = "CallDisconnected";
+  TelemetryEvent["CallDisconnectedException"] = "CallDisconnectedException";
+  TelemetryEvent["IncomingCallEnded"] = "incomingCallEnded";
+  TelemetryEvent["VoiceVideoInitialize"] = "VoiceVideoInitialize";
+  TelemetryEvent["VoiceVideoInitializeException"] = "VoiceVideoInitializeException";
+  TelemetryEvent["VoiceVideoLoading"] = "VoiceVideoLoading";
+  TelemetryEvent["VoiceVideoNotLoaded"] = "VoiceVideoNotLoaded";
+  TelemetryEvent["VoiceVideoLoadingException"] = "VoiceVideoLoadingException";
+  TelemetryEvent["VoiceVideoAcceptCallException"] = "VoiceVideoAcceptCallException";
+  TelemetryEvent["VoiceVideoAcceptCallWithVideoException"] = "VoiceVideoAcceptCallWithVideoException";
+  TelemetryEvent["VideoCallAcceptButtonClick"] = "VideoCallAcceptButtonClick";
+  TelemetryEvent["VoiceCallAcceptButtonClick"] = "VoiceCallAcceptButtonClick";
+  TelemetryEvent["CallRejectClick"] = "CallRejectClick";
+  TelemetryEvent["CallRejectClickException"] = "CallRejectClickException";
+  TelemetryEvent["ToggleMuteButtonClick"] = "ToggleMuteButtonClick";
+  TelemetryEvent["ToggleMuteButtonClickException"] = "ToggleMuteButtonClickException";
+  TelemetryEvent["ToggleCameraButtonClick"] = "ToggleCameraButtonClick";
+  TelemetryEvent["ToggleCameraButtonClickException"] = "ToggleCameraButtonClickException";
+  TelemetryEvent["EndCallButtonClick"] = "EndCallButtonClick";
+  TelemetryEvent["EndCallButtonClickException"] = "EndCallButtonClickException";
+  TelemetryEvent["CallingSDKInitSuccess"] = "CallingSDKInitSuccess";
+  TelemetryEvent["CallingSDKInitFailed"] = "CallingSDKInitFailed";
+  TelemetryEvent["CallingSDKLoadSuccess"] = "CallingSDKLoadSuccess";
+  TelemetryEvent["CallingSDKLoadFailed"] = "CallingSDKLoadFailed";
+  TelemetryEvent["GetConversationDetailsCallFailed"] = "GetConversationDetailsCallFailed";
+  TelemetryEvent["EndChatSDKCallFailed"] = "EndChatSDKCallFailed";
+  TelemetryEvent["GetChatReconnectContextSDKCallFailed"] = "GetChatReconnectContextSDKCallFailed";
+  TelemetryEvent["PostChatContextCallSucceed"] = "PostChatContextCallSucceed";
+  TelemetryEvent["PostChatContextCallFailed"] = "PostChatContextCallFailed";
+  TelemetryEvent["ParseAdaptiveCardFailed"] = "ParseAdaptiveCardFailed";
+  TelemetryEvent["WebChatLoaded"] = "WebChatLoaded";
+  TelemetryEvent["LCWChatButtonClicked"] = "LCWChatButtonClicked";
+  TelemetryEvent["LCWChatButtonShow"] = "LCWChatButtonShow";
+  TelemetryEvent["WidgetLoadComplete"] = "WidgetLoadComplete";
+  TelemetryEvent["WidgetLoadFailed"] = "WidgetLoadFailed";
+  TelemetryEvent["StartChatMethodException"] = "StartChatMethodException";
+  TelemetryEvent["CloseChatMethodException"] = "CloseChatMethodException";
+  TelemetryEvent["PrechatSurveyLoaded"] = "PrechatSurveyLoaded";
+  TelemetryEvent["PrechatSubmitted"] = "PrechatSubmitted";
+  TelemetryEvent["StartChatSDKCall"] = "StartChatCall";
+  TelemetryEvent["StartChatEventRecevied"] = "StartChatEventReceived";
+  TelemetryEvent["EndChatSDKCall"] = "EndChatSDKCall";
+  TelemetryEvent["EndChatEventReceived"] = "EndChatEventReceived";
+  TelemetryEvent["WindowClosed"] = "WindowClosed";
+  TelemetryEvent["OnNewMessageFailed"] = "OnNewMessageFailed";
+  TelemetryEvent["OnNewMessageAudioNotificationFailed"] = "OnNewMessageAudioNotificationFailed";
+  TelemetryEvent["DownloadTranscriptResponseNullOrUndefined"] = "DownloadTranscriptResponseNullOrUndefined";
+  TelemetryEvent["EmailTranscriptSent"] = "EmailTranscriptSent";
+  TelemetryEvent["EmailTranscriptFailed"] = "EmailTranscriptFailed";
+  TelemetryEvent["DownloadTranscriptFailed"] = "DownloadTranscriptFailed";
+  TelemetryEvent["StartChatFailed"] = "StartChatFailed";
+  TelemetryEvent["IC3ThreadUpdateEventReceived"] = "IC3ThreadUpdateEventReceived";
+  TelemetryEvent["ConfirmationCancelButtonClicked"] = "ConfirmationCancelButtonClicked";
+  TelemetryEvent["ConfirmationConfirmButtonClicked"] = "ConfirmationConfirmButtonClicked";
+  TelemetryEvent["LoadingPaneLoaded"] = "LoadingPaneLoaded";
+  TelemetryEvent["EmailTranscriptLoaded"] = "EmailTranscriptLoaded";
+  TelemetryEvent["OutOfOfficePaneLoaded"] = "OutOfOfficePaneLoaded";
+  TelemetryEvent["PostChatSurveyLoadingPaneLoaded"] = "PostChatSurveyLoadingPaneLoaded";
+  TelemetryEvent["PostChatSurveyLoaded"] = "PostChatSurveyLoaded";
+  TelemetryEvent["ConfirmationPaneLoaded"] = "ConfirmationPaneLoaded";
+  TelemetryEvent["ProactiveChatPaneLoaded"] = "ProactiveChatPaneLoaded";
+  TelemetryEvent["ReconnectChatPaneLoaded"] = "ReconnectChatPaneLoaded";
+  TelemetryEvent["HeaderCloseButtonClicked"] = "HeaderCloseButtonClicked";
+  TelemetryEvent["HeaderMinimizeButtonClicked"] = "HeaderMinimizeButtonClicked";
+  TelemetryEvent["DownloadTranscriptButtonClicked"] = "DownloadTranscriptButtonClicked";
+  TelemetryEvent["EmailTranscriptButtonClicked"] = "EmailTranscriptButtonClicked";
+  TelemetryEvent["EmailTranscriptCancelButtonClicked"] = "EmailTranscriptCancelButtonClicked";
+  TelemetryEvent["AudioToggleButtonClicked"] = "AudioToggleButtonClicked";
+  TelemetryEvent["SuppressBotMagicCodeSucceeded"] = "SuppressBotMagicCodeSucceeded";
+  TelemetryEvent["SuppressBotMagicCodeFailed"] = "SuppressBotMagicCodeFailed";
+  TelemetryEvent["GetConversationDetailsException"] = "GetConversationDetailsException";
+  TelemetryEvent["BrowserUnloadEventStarted"] = "BrowserUnloadEventStarted";
+  TelemetryEvent["ProcessingHTMLTextMiddlewareFailed"] = "ProcessingHTMLTextMiddlewareFailed";
+  TelemetryEvent["ProcessingSanitizationMiddlewareFailed"] = "ProcessingSanitizationMiddlewareFailed";
+  TelemetryEvent["FormatTagsMiddlewareJSONStringifyFailed"] = "FormatTagsMiddlewareJSONStringifyFailed";
+  TelemetryEvent["QueuePositionMessageRecieved"] = "QueuePositionMessageRecieved";
+  TelemetryEvent["AverageWaitTimeMessageRecieved"] = "AverageWaitTimeMessageRecieved";
+  TelemetryEvent["DataMaskingRuleApplied"] = "DataMaskingRuleApplied";
+  TelemetryEvent["IC3ClientEvent"] = "IC3ClientEvent";
+  TelemetryEvent["ConversationEndedThreadEventReceived"] = "ConversationEndedThreadEventReceived";
+  TelemetryEvent["InvalidConfiguration"] = "InvalidConfiguration";
+  TelemetryEvent["SendTypingIndicatorSucceeded"] = "SendTypingIndicatorSucceeded";
+  TelemetryEvent["SendTypingIndicatorFailed"] = "SendTypingIndicatorFailed";
+  TelemetryEvent["WebChatEvent"] = "WebChatEvent";
+  TelemetryEvent["PreChatSurveyStartChatMethodFailed"] = "PreChatSurveyStartChatMethodFailed";
+  TelemetryEvent["ChatAlreadyTriggered"] = "ChatAlreadyTriggered";
+  TelemetryEvent["StartProactiveChatEventReceived"] = "StartProactiveChatEventReceived";
+  TelemetryEvent["StartProactiveChatMethodFailed"] = "StartProactiveChatMethodFailed";
+  TelemetryEvent["ProactiveChatAccepted"] = "ProactiveChatAccepted";
+  TelemetryEvent["ProactiveChatRejected"] = "ProactiveChatRejected";
+  TelemetryEvent["IncomingProactiveChatScreenLoaded"] = "IncomingProactiveChatScreenLoaded";
+  TelemetryEvent["ProactiveChatClosed"] = "ProactiveChatClosed";
+  TelemetryEvent["ReconnectChatContinueConversation"] = "ReconnectChatContinueConversation";
+  TelemetryEvent["ReconnectChatStartNewConversation"] = "ReconnectChatStartNewConversation";
+  TelemetryEvent["ReconnectChatMinimize"] = "ReconnectChatMinimize";
+  TelemetryEvent["MessageSent"] = "MessageSent";
+  TelemetryEvent["MessageReceived"] = "MessageReceived";
+  TelemetryEvent["CustomContextReceived"] = "CustomContextReceived";
+})(TelemetryEvent || (TelemetryEvent = {}));
+
+export class TelemetryConstants {
+  static map(eventTypeOrScenarioType) {
+    switch (eventTypeOrScenarioType) {
+      case TelemetryEvent.ParseAdaptiveCardFailed:
+        return ScenarioType.CONFIG_VALIDATION;
+
+      case TelemetryEvent.WebChatLoaded:
+      case TelemetryEvent.WidgetLoadComplete:
+      case TelemetryEvent.WidgetLoadFailed:
+      case TelemetryEvent.IncomingProactiveChatScreenLoaded:
+      case TelemetryEvent.LCWChatButtonShow:
+      case TelemetryEvent.PrechatSurveyLoaded:
+      case TelemetryEvent.LoadingPaneLoaded:
+      case TelemetryEvent.PostChatSurveyLoadingPaneLoaded:
+      case TelemetryEvent.PostChatSurveyLoaded:
+      case TelemetryEvent.EmailTranscriptLoaded:
+      case TelemetryEvent.OutOfOfficePaneLoaded:
+      case TelemetryEvent.ConfirmationPaneLoaded:
+      case TelemetryEvent.ProactiveChatPaneLoaded:
+        return ScenarioType.LOAD;
+
+      case TelemetryEvent.PrechatSubmitted:
+      case TelemetryEvent.LCWChatButtonClicked:
+      case TelemetryEvent.ProactiveChatAccepted:
+      case TelemetryEvent.ProactiveChatRejected:
+      case TelemetryEvent.ProactiveChatClosed:
+      case TelemetryEvent.ProcessingHTMLTextMiddlewareFailed:
+      case TelemetryEvent.DataMaskingRuleApplied:
+      case TelemetryEvent.ConversationEndedThreadEventReceived:
+      case TelemetryEvent.InvalidConfiguration:
+      case TelemetryEvent.DownloadTranscriptResponseNullOrUndefined:
+      case TelemetryEvent.EmailTranscriptSent:
+      case TelemetryEvent.EmailTranscriptFailed:
+      case TelemetryEvent.DownloadTranscriptFailed:
+      case TelemetryEvent.IC3ThreadUpdateEventReceived:
+      case TelemetryEvent.ConfirmationCancelButtonClicked:
+      case TelemetryEvent.ConfirmationConfirmButtonClicked:
+      case TelemetryEvent.PreChatSurveyStartChatMethodFailed:
+      case TelemetryEvent.HeaderCloseButtonClicked:
+      case TelemetryEvent.HeaderMinimizeButtonClicked:
+      case TelemetryEvent.MessageSent:
+      case TelemetryEvent.MessageReceived:
+      case TelemetryEvent.CustomContextReceived:
+      case TelemetryEvent.BrowserUnloadEventStarted:
+        return ScenarioType.ACTIONS;
+
+      case TelemetryEvent.StartChatSDKCall:
+      case TelemetryEvent.StartChatEventRecevied:
+      case TelemetryEvent.StartChatMethodException:
+      case TelemetryEvent.CloseChatMethodException:
+      case TelemetryEvent.StartProactiveChatEventReceived:
+      case TelemetryEvent.StartProactiveChatMethodFailed:
+      case TelemetryEvent.OnNewMessageFailed:
+      case TelemetryEvent.OnNewMessageAudioNotificationFailed:
+      case TelemetryEvent.GetConversationDetailsCallFailed:
+      case TelemetryEvent.EndChatSDKCall:
+      case TelemetryEvent.EndChatEventReceived:
+      case TelemetryEvent.EndChatSDKCallFailed:
+      case TelemetryEvent.PostChatContextCallFailed:
+      case TelemetryEvent.PostChatContextCallSucceed:
+        return ScenarioType.SDK;
+
+      case TelemetryEvent.VideoCallAcceptButtonClick:
+      case TelemetryEvent.CallAdded:
+      case TelemetryEvent.LocalVideoStreamAdded:
+      case TelemetryEvent.LocalVideoStreamRemoved:
+      case TelemetryEvent.RemoteVideoStreamAdded:
+      case TelemetryEvent.RemoteVideoStreamRemoved:
+      case TelemetryEvent.CallDisconnected:
+      case TelemetryEvent.CallDisconnectedException:
+      case TelemetryEvent.IncomingCallEnded:
+      case TelemetryEvent.VoiceVideoInitialize:
+      case TelemetryEvent.VoiceVideoInitializeException:
+      case TelemetryEvent.VoiceVideoLoading:
+      case TelemetryEvent.VoiceVideoNotLoaded:
+      case TelemetryEvent.VoiceVideoLoadingException:
+      case TelemetryEvent.VoiceVideoAcceptCallException:
+      case TelemetryEvent.VoiceVideoAcceptCallWithVideoException:
+      case TelemetryEvent.VoiceCallAcceptButtonClick:
+      case TelemetryEvent.CallRejectClick:
+      case TelemetryEvent.CallRejectClickException:
+      case TelemetryEvent.ToggleMuteButtonClick:
+      case TelemetryEvent.ToggleMuteButtonClickException:
+      case TelemetryEvent.ToggleCameraButtonClick:
+      case TelemetryEvent.ToggleCameraButtonClickException:
+      case TelemetryEvent.EndCallButtonClick:
+      case TelemetryEvent.EndCallButtonClickException:
+      case TelemetryEvent.CallingSDKInitSuccess:
+      case TelemetryEvent.CallingSDKInitFailed:
+      case TelemetryEvent.CallingSDKLoadSuccess:
+      case TelemetryEvent.CallingSDKLoadFailed:
+        return ScenarioType.CALLING;
+
+      default:
+        return ScenarioType.ACTIONS;
+    }
+  }
+
+  static mapEventToScenario(eventTypeOrScenarioType) {
+    return TelemetryConstants.map(eventTypeOrScenarioType);
+  }
+
+}

package/lib/esm/common/telemetry/TelemetryHelper.js

@@ -0,0 +1,274 @@
+function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+
+import { ScenarioType, TelemetryEvent } from "./TelemetryConstants";
+import { newGuid } from "../utils";
+import { TelemetryManager } from "./TelemetryManager";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
+export class TelemetryHelper {
+  static buildTelemetryEvent(level, input) {
+    switch (input.scenarioType) {
+      case ScenarioType.LOAD:
+        return TelemetryHelper.conformToLoadContract(level, input);
+
+      case ScenarioType.IC3_CLIENT:
+        return TelemetryHelper.conformToIC3ClientContract(level, input);
+
+      case ScenarioType.WEBCHAT:
+        return TelemetryHelper.conformToWebChatContract(level, input);
+
+      case ScenarioType.OCCHATSDK:
+        return TelemetryHelper.conformToOCChatSDKContract(level, input);
+
+      case ScenarioType.ACTIONS:
+        return TelemetryHelper.conformToActionsContract(level, input);
+
+      case ScenarioType.CALLING:
+        return TelemetryHelper.conformToCallingContract(level, input);
+
+      case ScenarioType.ACS_ADAPTER:
+        return TelemetryHelper.conformToACSAdapterContract(level, input);
+
+      default:
+      case ScenarioType.CONFIG_VALIDATION:
+        return TelemetryHelper.conformToConfigValidationContract(level, input);
+    }
+  }
+
+  static populateBasicProperties(level, // eslint-disable-next-line @typescript-eslint/no-unused-vars
+  telemetryData) {
+    var _TelemetryManager$Int, _TelemetryManager$Int2, _TelemetryManager$Int3, _TelemetryManager$Int4, _TelemetryManager$Int5, _TelemetryManager$Int6, _TelemetryManager$Int7;
+
+    return {
+      WidgetId: ((_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : _TelemetryManager$Int.widgetId) ?? "",
+      ChatId: ((_TelemetryManager$Int2 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int2 === void 0 ? void 0 : _TelemetryManager$Int2.chatId) ?? "",
+      ChannelId: ((_TelemetryManager$Int3 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int3 === void 0 ? void 0 : _TelemetryManager$Int3.channelId) ?? "lcw2.0",
+      ConversationId: ((_TelemetryManager$Int4 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int4 === void 0 ? void 0 : _TelemetryManager$Int4.conversationId) ?? "",
+      OrganizationId: ((_TelemetryManager$Int5 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int5 === void 0 ? void 0 : _TelemetryManager$Int5.orgId) ?? "",
+      LCWRuntimeId: ((_TelemetryManager$Int6 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int6 === void 0 ? void 0 : _TelemetryManager$Int6.lcwRuntimeId) ?? "",
+      CurrentRequestId: ((_TelemetryManager$Int7 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int7 === void 0 ? void 0 : _TelemetryManager$Int7.currentRequestId) ?? "",
+      LogLevel: level
+    };
+  }
+
+  static populate(level, telemetryData, configure) {
+    const base = TelemetryHelper.populateBasicProperties(level, telemetryData);
+    const event = base;
+    configure(event);
+    return event;
+  }
+
+  static conformToActionsContract(level, input) {
+    const payload = input.payload;
+    return TelemetryHelper.populate(level, payload, event => {
+      event.Event = payload.Event;
+      event.ActionType = payload.ActionType;
+      event.ElapsedTimeInMilliseconds = payload.ElapsedTimeInMilliseconds;
+      event.ExceptionDetails = JSON.stringify(payload.ExceptionDetails);
+    });
+  }
+
+  static conformToWebChatContract(level, input) {
+    const payload = input.payload;
+    return TelemetryHelper.populate(level, payload, event => {
+      event.Event = payload.type;
+      event.EventInfo = payload.name;
+      event.Dimensions = payload.dimensions;
+      event.Data = payload.data;
+      event.Duration = payload.duration;
+      event.ExceptionDetails = JSON.stringify(payload.error);
+    });
+  }
+
+  static conformToConfigValidationContract(level, input) {
+    const payload = input.payload;
+    return TelemetryHelper.populate(level, payload, event => {
+      var _TelemetryManager$Int8, _TelemetryManager$Int9, _TelemetryManager$Int10;
+
+      event.Event = payload.Event;
+      event.RequestId = payload.RequestId;
+      event.LCWVersion = (_TelemetryManager$Int8 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int8 === void 0 ? void 0 : _TelemetryManager$Int8.environmentVersion;
+      event.CloudType = payload.CloudType;
+      event.Domain = (_TelemetryManager$Int9 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int9 === void 0 ? void 0 : _TelemetryManager$Int9.hostName;
+      event.ElapsedTimeInMilliseconds = payload.ElapsedTimeInMilliseconds;
+      event.ExceptionDetails = JSON.stringify(payload.ExceptionDetails);
+      event.Language = ((_TelemetryManager$Int10 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int10 === void 0 ? void 0 : _TelemetryManager$Int10.chatWidgetLocaleLCID) || "";
+    });
+  }
+
+  static conformToLoadContract(level, input) {
+    const payload = input.payload;
+    return TelemetryHelper.populate(level, payload, event => {
+      var _TelemetryManager$Int11, _TelemetryManager$Int12, _TelemetryManager$Int13;
+
+      event.Event = payload.Event;
+      event.ResourcePath = payload.ResourcePath;
+      event.WidgetState = payload.WidgetState;
+      event.ChatState = payload.ChatState;
+      event.ChatType = payload.ChatType;
+      event.ElapsedTimeInMilliseconds = payload.ElapsedTimeInMilliseconds;
+      event.ExceptionDetails = JSON.stringify(payload.ExceptionDetails);
+      event.OCChatSDKVersion = ((_TelemetryManager$Int11 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int11 === void 0 ? void 0 : _TelemetryManager$Int11.OCChatSDKVersion) ?? "";
+      event.OCChatWidgetVersion = ((_TelemetryManager$Int12 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int12 === void 0 ? void 0 : _TelemetryManager$Int12.chatWidgetVersion) ?? "";
+      event.OCChatComponentsVersion = ((_TelemetryManager$Int13 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int13 === void 0 ? void 0 : _TelemetryManager$Int13.chatComponentVersion) ?? "";
+    });
+  }
+
+  static conformToIC3ClientContract(level, input) {
+    const payload = input.payload;
+    return TelemetryHelper.populate(level, payload, event => {
+      var _TelemetryManager$Int14;
+
+      event.Event = payload.Event;
+      event.IC3ClientVersion = (_TelemetryManager$Int14 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int14 === void 0 ? void 0 : _TelemetryManager$Int14.IC3ClientVersion;
+      event.SubscriptionId = payload.SubscriptionId;
+      event.EndpointUrl = payload.EndpointUrl;
+      event.EndpointId = payload.EndpointId;
+      event.ErrorCode = payload.ErrorCode;
+      event.ElapsedTimeInMilliseconds = payload.ElapsedTimeInMilliseconds;
+      event.ExceptionDetails = JSON.stringify(payload.ExceptionDetails);
+      event.ShouldBubbleToHost = payload.ShouldBubbleToHost;
+      event.Description = payload.Description;
+    });
+  }
+
+  static conformToACSAdapterContract(level, input) {
+    const payload = input.payload;
+    return TelemetryHelper.populate(level, payload, event => {
+      event.Description = payload.Description;
+      event.ACSUserId = payload.ACSUserId;
+      event.ChatThreadId = payload.ChatThreadId;
+      event.ChatMessageId = payload.ChatMessageId;
+      event.TimeStamp = payload.TimeStamp;
+      event.Event = payload.Event;
+      event.ErrorCode = payload.ErrorCode;
+      event.ExceptionDetails = payload.ExceptionDetails;
+    });
+  }
+
+  static conformToCallingContract(level, input) {
+    const payload = input.payload;
+    return TelemetryHelper.populate(level, payload, event => {
+      event.CallId = payload.CallId;
+      event.Event = payload.Event;
+      event.ElapsedTimeInMilliseconds = payload.ElapsedTimeInMilliseconds;
+      event.ExceptionDetails = JSON.stringify(payload.ExceptionDetails);
+      event.Description = payload.Description;
+    });
+  }
+
+  static conformToOCChatSDKContract(level, input) {
+    const payload = input.payload;
+    return TelemetryHelper.populate(level, payload, event => {
+      event.RequestId = payload.RequestId;
+      event.Event = payload.Event;
+      event.OCChatSDKVersion = TelemetryManager.InternalTelemetryData.OCChatSDKVersion ?? "";
+      event.TransactionId = payload.TransactionId;
+      event.ElapsedTimeInMilliseconds = payload.ElapsedTimeInMilliseconds;
+      event.ExceptionDetails = JSON.stringify(payload.ExceptionDetails);
+    });
+  }
+
+  static addChatConfigDataToTelemetry(chatConfig, telemetryInternalData) {
+    var _chatConfig$ChatWidge;
+
+    const telemetryDataLocal = telemetryInternalData;
+    telemetryDataLocal.chatWidgetLocaleLCID = (_chatConfig$ChatWidge = chatConfig.ChatWidgetLanguage) === null || _chatConfig$ChatWidge === void 0 ? void 0 : _chatConfig$ChatWidge.msdyn_localeid;
+    return telemetryDataLocal;
+  }
+
+  static addWidgetDataToTelemetry(telemetryConfig, telemetryInternalData) {
+    const telemetryDataLocal = telemetryInternalData;
+    telemetryDataLocal.widgetId = telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.appId;
+    telemetryDataLocal.orgId = telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.orgId;
+    telemetryDataLocal.orgUrl = telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.orgUrl;
+    telemetryDataLocal.lcwRuntimeId = newGuid();
+    return telemetryDataLocal;
+  }
+
+  static addSessionDataToTelemetry(chatSession, telemetryInternalData) {
+    var _chatSession$chatToke, _chatSession$chatToke2;
+
+    const telemetryDataLocal = telemetryInternalData;
+    telemetryDataLocal.chatId = chatSession === null || chatSession === void 0 ? void 0 : (_chatSession$chatToke = chatSession.chatToken) === null || _chatSession$chatToke === void 0 ? void 0 : _chatSession$chatToke.chatId;
+    telemetryDataLocal.currentRequestId = chatSession === null || chatSession === void 0 ? void 0 : (_chatSession$chatToke2 = chatSession.chatToken) === null || _chatSession$chatToke2 === void 0 ? void 0 : _chatSession$chatToke2.requestId;
+    return telemetryInternalData;
+  }
+
+  static addConversationDataToTelemetry(liveWorkItem, telemetryInternalData) {
+    const telemetryDataLocal = telemetryInternalData;
+    telemetryDataLocal.conversationId = liveWorkItem.conversationId;
+    return telemetryDataLocal;
+  }
+
+}
+
+_defineProperty(TelemetryHelper, "callId", void 0);
+
+_defineProperty(TelemetryHelper, "elapsedTime", void 0);
+
+_defineProperty(TelemetryHelper, "logCallingEvent", (logLevel, payload, callId) => {
+  const telemetryEvent = {
+    eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? "",
+    logLevel: logLevel,
+    payload: { ...payload,
+      CallId: callId
+    }
+  };
+  BroadcastService.postMessage(telemetryEvent);
+});
+
+_defineProperty(TelemetryHelper, "logLoadingEvent", (logLevel, payload) => {
+  const telemetryEvent = {
+    eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? "",
+    logLevel: logLevel,
+    payload: { ...payload
+    }
+  };
+  BroadcastService.postMessage(telemetryEvent);
+});
+
+_defineProperty(TelemetryHelper, "logActionEvent", (logLevel, payload) => {
+  const telemetryEvent = {
+    eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? "",
+    logLevel: logLevel,
+    payload: { ...payload
+    }
+  };
+  BroadcastService.postMessage(telemetryEvent);
+});
+
+_defineProperty(TelemetryHelper, "logSDKEvent", (logLevel, payload) => {
+  var _TelemetryManager$Int15;
+
+  const telemetryEvent = {
+    eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? "",
+    logLevel: logLevel,
+    payload: { ...payload,
+      TransactionId: newGuid(),
+      RequestId: (_TelemetryManager$Int15 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int15 === void 0 ? void 0 : _TelemetryManager$Int15.currentRequestId
+    }
+  };
+  BroadcastService.postMessage(telemetryEvent);
+});
+
+_defineProperty(TelemetryHelper, "logConfigDataEvent", (logLevel, payload) => {
+  const telemetryEvent = {
+    eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? "",
+    logLevel: logLevel,
+    payload: { ...payload
+    }
+  };
+  BroadcastService.postMessage(telemetryEvent);
+});
+
+_defineProperty(TelemetryHelper, "logWebChatEvent", (logLevel, payload) => {
+  const telemetryEvent = {
+    eventName: TelemetryEvent.WebChatEvent,
+    logLevel: logLevel,
+    payload: { ...payload,
+      type: TelemetryEvent.WebChatEvent,
+      scenarioType: ScenarioType.WEBCHAT
+    }
+  };
+  BroadcastService.postMessage(telemetryEvent);
+});

package/lib/esm/common/telemetry/TelemetryManager.js

@@ -0,0 +1,85 @@
+function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+
+import { LogLevel, ScenarioType, TelemetryConstants, TelemetryEvent } from "./TelemetryConstants";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
+import { ariaTelemetryLogger } from "./loggers/ariaTelemetryLogger";
+import { consoleLogger } from "./loggers/consoleLogger";
+import { defaultAriaConfig } from "./defaultConfigs/defaultAriaConfig";
+import { TelemetryHelper } from "./TelemetryHelper";
+export class TelemetryTimers {}
+
+_defineProperty(TelemetryTimers, "LcwLoadToChatButtonTimer", void 0);
+
+_defineProperty(TelemetryTimers, "ProactiveChatScreenTimer", void 0);
+
+_defineProperty(TelemetryTimers, "WidgetLoadTimer", void 0);
+
+export class TelemetryManager {}
+
+_defineProperty(TelemetryManager, "InternalTelemetryData", void 0);
+
+const loggers = [];
+export const disposeLoggers = () => {
+  loggers.map(logger => {
+    logger.dispose();
+  });
+};
+export const RegisterLoggers = () => {
+  const registerLoggers = () => {
+    var _TelemetryManager$Int, _TelemetryManager$Int2, _TelemetryManager$Int3, _TelemetryManager$Int4, _TelemetryManager$Int5, _TelemetryManager$Int6, _TelemetryManager$Int7, _TelemetryManager$Int8;
+
+    if (((_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : (_TelemetryManager$Int2 = _TelemetryManager$Int.telemetryConfig) === null || _TelemetryManager$Int2 === void 0 ? void 0 : _TelemetryManager$Int2.disableConsoleLog) === false || ((_TelemetryManager$Int3 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int3 === void 0 ? void 0 : (_TelemetryManager$Int4 = _TelemetryManager$Int3.telemetryConfig) === null || _TelemetryManager$Int4 === void 0 ? void 0 : _TelemetryManager$Int4.telemetryDisabled) === false) {
+      BroadcastService.getAnyMessage().subscribe(event => {
+        if (event.payload && event.eventName in TelemetryEvent) {
+          logTelemetry(event);
+        }
+      });
+    }
+
+    if (((_TelemetryManager$Int5 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int5 === void 0 ? void 0 : (_TelemetryManager$Int6 = _TelemetryManager$Int5.telemetryConfig) === null || _TelemetryManager$Int6 === void 0 ? void 0 : _TelemetryManager$Int6.disableConsoleLog) === false) {
+      loggers.push(consoleLogger());
+    }
+
+    if (((_TelemetryManager$Int7 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int7 === void 0 ? void 0 : (_TelemetryManager$Int8 = _TelemetryManager$Int7.telemetryConfig) === null || _TelemetryManager$Int8 === void 0 ? void 0 : _TelemetryManager$Int8.telemetryDisabled) === false) {
+      var _TelemetryManager$Int9, _TelemetryManager$Int18, _TelemetryManager$Int19;
+
+      if ((_TelemetryManager$Int9 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int9 !== void 0 && _TelemetryManager$Int9.ariaConfig) {
+        var _TelemetryManager$Int10, _TelemetryManager$Int11, _TelemetryManager$Int12, _TelemetryManager$Int13, _TelemetryManager$Int14, _TelemetryManager$Int15, _TelemetryManager$Int16, _TelemetryManager$Int17;
+
+        loggers.push(ariaTelemetryLogger(((_TelemetryManager$Int10 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int10 === void 0 ? void 0 : (_TelemetryManager$Int11 = _TelemetryManager$Int10.ariaConfig) === null || _TelemetryManager$Int11 === void 0 ? void 0 : _TelemetryManager$Int11.ariaTelemetryKey) ?? defaultAriaConfig.ariaTelemetryKey, ((_TelemetryManager$Int12 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int12 === void 0 ? void 0 : (_TelemetryManager$Int13 = _TelemetryManager$Int12.ariaConfig) === null || _TelemetryManager$Int13 === void 0 ? void 0 : _TelemetryManager$Int13.disableCookieUsage) ?? defaultAriaConfig.disableCookieUsage, ((_TelemetryManager$Int14 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int14 === void 0 ? void 0 : (_TelemetryManager$Int15 = _TelemetryManager$Int14.ariaConfig) === null || _TelemetryManager$Int15 === void 0 ? void 0 : _TelemetryManager$Int15.collectorUriForTelemetry) ?? defaultAriaConfig.collectorUriForTelemetry, ((_TelemetryManager$Int16 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : (_TelemetryManager$Int17 = _TelemetryManager$Int16.ariaConfig) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.ariaTelemetryApplicationName) ?? defaultAriaConfig.ariaTelemetryApplicationName));
+      }
+
+      const customLoggers = (_TelemetryManager$Int18 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int18 === void 0 ? void 0 : (_TelemetryManager$Int19 = _TelemetryManager$Int18.telemetryConfig) === null || _TelemetryManager$Int19 === void 0 ? void 0 : _TelemetryManager$Int19.telemetryLoggers;
+
+      if (customLoggers) {
+        customLoggers.map(logger => {
+          loggers.push(logger);
+        });
+      }
+    }
+  };
+
+  const parseInput = function (payload) {
+    let scenarioType = arguments.length > 1 && arguments[1] !== undefined ? arguments[1] : ScenarioType.UNDEFINED;
+    return {
+      scenarioType: scenarioType == ScenarioType.UNDEFINED ? TelemetryConstants.mapEventToScenario(payload.Event) : scenarioType,
+      payload: payload
+    };
+  };
+
+  const logTelemetry = telemetryEvent => {
+    loggers.map(logger => {
+      var _payload;
+
+      const logLevel = telemetryEvent.logLevel ?? LogLevel.INFO;
+      const scenarioType = ((_payload = telemetryEvent.payload) === null || _payload === void 0 ? void 0 : _payload.scenarioType) ?? ScenarioType.UNDEFINED;
+      const telemetryInput = parseInput(telemetryEvent === null || telemetryEvent === void 0 ? void 0 : telemetryEvent.payload, scenarioType);
+      telemetryInput.telemetryInfo = {
+        telemetryInfo: TelemetryHelper.buildTelemetryEvent(logLevel, telemetryInput)
+      };
+      logger.log(logLevel, telemetryInput);
+    });
+  };
+
+  return registerLoggers();
+};

package/lib/esm/common/telemetry/defaultConfigs/defaultAriaConfig.js

@@ -0,0 +1,6 @@
+export const defaultAriaConfig = {
+  collectorUriForTelemetry: "",
+  ariaTelemetryKey: "c7655518acf1403f93ff6b9f77942f0a-d01a02fd-6b50-4de3-a566-62eda11f93bc-7083",
+  ariaTelemetryApplicationName: "D365_Omnichannel_Client_Public_Prod",
+  disableCookieUsage: true
+};

package/lib/esm/common/telemetry/defaultConfigs/defaultTelemetryConfiguration.js

@@ -0,0 +1,10 @@
+import { defaultAriaConfig } from "./defaultAriaConfig";
+export const defaultTelemetryConfiguration = {
+  telemetryDisabled: false,
+  disableConsoleLog: false,
+  telemetryLoggers: [],
+  ariaConfigurations: defaultAriaConfig,
+  chatWidgetVersion: "0.0.0-0",
+  chatComponentVersion: "0.0.0-0",
+  OCChatSDKVersion: "0.0.0-0"
+};

package/lib/esm/common/telemetry/defaultConfigs/defaultTelemetryInternalData.js

@@ -0,0 +1,5 @@
+export const defaultInternalTelemetryData = {
+  environmentVersion: "test",
+  chatWidgetLocaleLCID: "1033",
+  channelId: "lcw2.0"
+};

package/lib/esm/common/telemetry/definitions/Contracts.js

@@ -0,0 +1 @@
+export {};

package/lib/esm/common/telemetry/definitions/Payload.js

@@ -0,0 +1 @@
+export {};

package/lib/esm/common/telemetry/interfaces/IAriaConfigurations.js

@@ -0,0 +1 @@
+export {};

package/lib/esm/common/telemetry/interfaces/IChatSDKLogger.js

@@ -0,0 +1 @@
+export {};