@happyvertical/smrt-support 0.57.34 → 0.57.35

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Files changed (13) hide show
  1. package/AGENTS.md +2 -0
  2. package/dist/index.d.ts +1 -0
  3. package/dist/index.d.ts.map +1 -1
  4. package/dist/index.js +179 -17
  5. package/dist/index.js.map +1 -1
  6. package/dist/manifest.json +315 -13
  7. package/dist/models/support-case.d.ts.map +1 -1
  8. package/dist/models/support-interaction.d.ts.map +1 -1
  9. package/dist/models/support-specialist.d.ts.map +1 -1
  10. package/dist/recipes.d.ts +236 -0
  11. package/dist/recipes.d.ts.map +1 -0
  12. package/dist/smrt-knowledge.json +292 -19
  13. package/package.json +11 -11
package/dist/recipes.d.ts ADDED
@@ -0,0 +1,236 @@
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+ /**
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+ * Declared recipes for smrt-support (#4409, #4437): user-facing units of
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+ * functionality an app or agent can pick instead of the whole package.
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+ * The scanner reads these statics into the `recipes` array of `manifest.json`
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+ * and `smrt-knowledge.json`; nothing here runs at that point.
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+ *
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+ * @packageDocumentation
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+ */
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+ import { SmrtRecipe } from '@happyvertical/smrt-core';
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+ import { SupportCase } from './models/support-case.js';
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+ import { SupportInteraction } from './models/support-interaction.js';
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+ import { SupportSpecialist } from './models/support-specialist.js';
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+ /** Support tickets: Track what customers ask for help with, until it is solved. */
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+ export declare class SupportTicketsRecipe extends SmrtRecipe {
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+ static id: string;
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+ static help: string;
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+ static label: string;
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+ static summary: string;
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+ static synonyms: string[];
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+ static section: {
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+ id: string;
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+ label: string;
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+ icon: string;
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+ description: string;
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+ };
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+ static models: (typeof SupportCase | typeof SupportInteraction | typeof SupportSpecialist)[];
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+ static nav: ({
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+ label: string;
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+ model: typeof SupportCase;
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+ icon: string;
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+ description: string;
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+ noun: string;
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+ } | {
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+ label: string;
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+ model: typeof SupportInteraction;
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+ icon: string;
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+ description: string;
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+ noun: string;
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+ } | {
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+ label: string;
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+ model: typeof SupportSpecialist;
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+ icon: string;
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+ description: string;
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+ noun: string;
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+ })[];
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+ static options: {
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+ readonly SupportCase: {
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+ readonly fields: {
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+ readonly caseNumber: {
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+ readonly label: "Ticket number";
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+ readonly order: 1;
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+ };
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+ readonly subject: {
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+ readonly order: 2;
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+ };
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+ readonly description: {
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+ readonly order: 3;
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+ };
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+ readonly status: {
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+ readonly order: 4;
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+ };
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+ readonly priority: {
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+ readonly order: 5;
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+ };
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+ readonly clientProfileId: {
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+ readonly label: "Customer";
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+ readonly order: 6;
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+ };
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+ readonly assignedSpecialistId: {
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+ readonly label: "Assigned to";
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+ readonly order: 7;
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+ };
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+ readonly tenantId: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly assignedAt: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly escalatedAt: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly acknowledgedAt: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly firstRespondedAt: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly humanRequestedAt: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly resolvedAt: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly closedAt: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly lastReopenedAt: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly severity: {
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+ readonly visibility: "advanced";
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+ };
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+ readonly category: {
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+ readonly visibility: "advanced";
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+ };
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+ readonly sensitive: {
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+ readonly visibility: "advanced";
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+ };
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+ readonly channelKind: {
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+ readonly visibility: "advanced";
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+ };
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+ readonly openedByProfileId: {
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+ readonly visibility: "advanced";
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+ };
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+ readonly resolutionSummary: {
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+ readonly visibility: "advanced";
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+ };
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+ readonly projectId: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly bindingId: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly threadKey: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly planId: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly planSnapshot: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly preferredSpecialistId: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly escalationLevel: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly resolvedByProfileId: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly resolutionKind: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly reopenCount: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly aiEnabled: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly metadata: {
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+ readonly visibility: "hidden";
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+ };
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+ };
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+ };
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+ readonly SupportInteraction: {
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+ readonly fields: {
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+ readonly body: {
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+ readonly label: "Message";
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+ readonly order: 1;
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+ };
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+ readonly caseId: {
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+ readonly label: "Ticket";
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+ readonly order: 2;
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+ };
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+ readonly direction: {
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+ readonly order: 3;
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+ };
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+ readonly tenantId: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly channelKind: {
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+ readonly visibility: "advanced";
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+ };
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+ readonly actorKind: {
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+ readonly visibility: "advanced";
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+ };
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+ readonly authorProfileId: {
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+ readonly visibility: "advanced";
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+ };
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+ readonly sourceType: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly sourceId: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly sourceKey: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly rfcMessageId: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly metadata: {
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+ readonly visibility: "hidden";
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+ };
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+ };
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+ };
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+ readonly SupportSpecialist: {
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+ readonly fields: {
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+ readonly displayName: {
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+ readonly label: "Name";
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+ readonly order: 1;
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+ };
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+ readonly status: {
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+ readonly order: 2;
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+ };
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+ readonly tenantId: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly profileId: {
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+ readonly visibility: "advanced";
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+ };
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+ readonly languages: {
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+ readonly visibility: "advanced";
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+ };
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+ readonly timezone: {
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+ readonly visibility: "advanced";
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+ };
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+ readonly maxConcurrentCases: {
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+ readonly label: "Most tickets at once";
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+ readonly visibility: "advanced";
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+ };
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+ readonly onCallPriority: {
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+ readonly visibility: "hidden";
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+ };
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+ readonly notes: {
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+ readonly visibility: "advanced";
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+ };
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+ readonly metadata: {
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+ readonly visibility: "hidden";
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+ };
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+ };
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+ };
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+ };
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+ }
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+ //# sourceMappingURL=recipes.d.ts.map
package/dist/recipes.d.ts.map ADDED
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