@happyvertical/smrt-support 0.57.34 → 0.57.35
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/AGENTS.md +2 -0
- package/dist/index.d.ts +1 -0
- package/dist/index.d.ts.map +1 -1
- package/dist/index.js +179 -17
- package/dist/index.js.map +1 -1
- package/dist/manifest.json +315 -13
- package/dist/models/support-case.d.ts.map +1 -1
- package/dist/models/support-interaction.d.ts.map +1 -1
- package/dist/models/support-specialist.d.ts.map +1 -1
- package/dist/recipes.d.ts +236 -0
- package/dist/recipes.d.ts.map +1 -0
- package/dist/smrt-knowledge.json +292 -19
- package/package.json +11 -11
package/dist/manifest.json
CHANGED
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@@ -2,7 +2,7 @@
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"version": "1.0.0",
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"timestamp": 0,
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"packageName": "@happyvertical/smrt-support",
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-
"packageVersion": "0.57.
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+
"packageVersion": "0.57.35",
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"objects": {
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"@happyvertical/smrt-support:ServiceTimeEntry": {
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"name": "servicetimeentry",
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@@ -1937,22 +1937,34 @@
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"caseNumber": {
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"type": "text",
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"required": false,
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-
"
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"description": "The reference number for this ticket.",
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"_meta": {
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"description": "The reference number for this ticket."
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}
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},
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"subject": {
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"type": "text",
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"required": false,
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-
"
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"description": "A short summary of what the customer needs.",
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"_meta": {
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"description": "A short summary of what the customer needs."
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}
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},
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"description": {
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"type": "text",
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"required": false,
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-
"
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"description": "What the customer asked for, in their words.",
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"_meta": {
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"description": "What the customer asked for, in their words."
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}
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},
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"status": {
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"type": "text",
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"required": false,
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"
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"description": "Where the ticket stands, from new to resolved.",
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"_meta": {
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"description": "Where the ticket stands, from new to resolved."
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},
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"enum": [
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"new",
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"triaged",
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@@ -1967,7 +1979,10 @@
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"priority": {
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"type": "text",
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"required": false,
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"
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"description": "How soon it needs attention: low, normal, high or urgent.",
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"_meta": {
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"description": "How soon it needs attention: low, normal, high or urgent."
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}
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},
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"severity": {
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"type": "text",
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@@ -1993,7 +2008,9 @@
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"type": "crossPackageRef",
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"required": false,
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"related": "@happyvertical/smrt-profiles:Profile",
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"description": "The customer who asked for help.",
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"_meta": {
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"description": "The customer who asked for help.",
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"nullable": true
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}
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},
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@@ -2035,7 +2052,11 @@
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"assignedSpecialistId": {
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"type": "foreignKey",
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"required": false,
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"related": "SupportSpecialist"
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"related": "SupportSpecialist",
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"description": "The team member handling this ticket.",
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"_meta": {
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"description": "The team member handling this ticket."
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}
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},
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"assignedAt": {
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"type": "datetime",
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@@ -3908,14 +3929,19 @@
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"type": "foreignKey",
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"required": true,
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"related": "SupportCase",
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"description": "The ticket this message belongs to.",
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"_meta": {
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"description": "The ticket this message belongs to.",
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"required": true
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}
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},
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"direction": {
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"type": "text",
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"required": false,
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"
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"description": "Whether the customer sent it or your team did.",
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"_meta": {
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"description": "Whether the customer sent it or your team did."
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},
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"enum": [
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"inbound",
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"outbound",
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@@ -3956,12 +3982,19 @@
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},
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"occurredAt": {
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"type": "datetime",
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"required": false
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"required": false,
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"description": "When the message was sent.",
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"_meta": {
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"description": "When the message was sent."
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}
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},
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"body": {
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"type": "text",
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"required": false,
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"
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"description": "What the message says.",
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"_meta": {
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"description": "What the message says."
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}
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},
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"sourceType": {
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"type": "text",
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@@ -7987,17 +8020,27 @@
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"profileId": {
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"type": "crossPackageRef",
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"required": true,
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-
"related": "@happyvertical/smrt-profiles:Profile"
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"related": "@happyvertical/smrt-profiles:Profile",
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"description": "The profile of the person on your team.",
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"_meta": {
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"description": "The profile of the person on your team."
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}
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},
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"displayName": {
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"type": "text",
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"required": false,
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"
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"description": "The name your team and customers see.",
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"_meta": {
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"description": "The name your team and customers see."
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}
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},
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"status": {
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"type": "text",
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"required": false,
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-
"
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"description": "Whether this person is taking tickets right now.",
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"_meta": {
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"description": "Whether this person is taking tickets right now."
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},
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"enum": [
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"active",
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"inactive"
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@@ -9675,6 +9718,265 @@
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}
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},
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"moduleType": "smrt",
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"recipes": [
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{
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"id": "support.tickets",
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"className": "SupportTicketsRecipe",
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"label": "Support",
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"summary": "Keep every customer request for help in one place until it is solved.",
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"synonyms": [
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"support tickets",
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"tickets",
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"helpdesk",
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"help desk",
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"customer support",
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"cases"
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],
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"models": [
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"@happyvertical/smrt-support:SupportCase",
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"@happyvertical/smrt-support:SupportInteraction",
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"@happyvertical/smrt-support:SupportSpecialist"
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],
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"nav": [
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{
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"label": "Tickets",
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"model": "@happyvertical/smrt-support:SupportCase",
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"icon": "fileText",
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"description": "Every request for help, who is handling it and where it stands.",
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"noun": "ticket"
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},
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{
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"label": "Messages",
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"model": "@happyvertical/smrt-support:SupportInteraction",
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"icon": "book",
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9752
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"description": "What was said on each ticket, by the customer or your team.",
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"noun": "message"
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},
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{
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"label": "Support team",
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"model": "@happyvertical/smrt-support:SupportSpecialist",
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"icon": "users",
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"description": "The people who answer tickets and when they are available.",
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"noun": "team member"
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}
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],
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"requires": [],
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"section": {
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"id": "support",
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"label": "Support",
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"icon": "users",
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"description": "Help your customers and keep track of every request."
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},
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"options": {
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"@happyvertical/smrt-support:SupportCase": {
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"fields": {
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"caseNumber": {
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"label": "Ticket number",
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"order": 1
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9776
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},
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9777
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"subject": {
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"order": 2
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},
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"description": {
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"order": 3
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},
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"status": {
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"order": 4
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},
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"priority": {
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"order": 5
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},
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"clientProfileId": {
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"label": "Customer",
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"order": 6
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},
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"assignedSpecialistId": {
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"label": "Assigned to",
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"order": 7
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},
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"tenantId": {
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"visibility": "hidden"
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},
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"assignedAt": {
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"visibility": "hidden"
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},
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"escalatedAt": {
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"visibility": "hidden"
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},
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"acknowledgedAt": {
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"visibility": "hidden"
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},
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"firstRespondedAt": {
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"visibility": "hidden"
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},
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"humanRequestedAt": {
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"visibility": "hidden"
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},
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"resolvedAt": {
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"visibility": "hidden"
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},
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"closedAt": {
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"visibility": "hidden"
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},
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"lastReopenedAt": {
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"visibility": "hidden"
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},
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"severity": {
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"visibility": "advanced"
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},
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"category": {
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"visibility": "advanced"
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},
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"sensitive": {
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"visibility": "advanced"
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},
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"channelKind": {
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"visibility": "advanced"
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},
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"openedByProfileId": {
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"visibility": "advanced"
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},
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"resolutionSummary": {
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"visibility": "advanced"
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},
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"projectId": {
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"visibility": "hidden"
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},
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"bindingId": {
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"visibility": "hidden"
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},
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"threadKey": {
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"visibility": "hidden"
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},
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"planId": {
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"visibility": "hidden"
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},
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"planSnapshot": {
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"visibility": "hidden"
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},
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"preferredSpecialistId": {
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"visibility": "hidden"
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},
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"escalationLevel": {
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"visibility": "hidden"
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},
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"resolvedByProfileId": {
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"visibility": "hidden"
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},
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"resolutionKind": {
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"visibility": "hidden"
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},
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"reopenCount": {
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"visibility": "hidden"
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},
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"aiEnabled": {
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"visibility": "hidden"
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9874
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},
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"metadata": {
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"visibility": "hidden"
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}
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}
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9879
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},
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"@happyvertical/smrt-support:SupportInteraction": {
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"fields": {
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"body": {
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"label": "Message",
|
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9884
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+
"order": 1
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9885
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+
},
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9886
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"caseId": {
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9887
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"label": "Ticket",
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9888
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"order": 2
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9889
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},
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"direction": {
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"order": 3
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9892
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},
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9893
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"tenantId": {
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9894
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"visibility": "hidden"
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9895
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+
},
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9896
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"channelKind": {
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9897
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+
"visibility": "advanced"
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"@happyvertical/smrt-support:SupportSpecialist": {
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"fields": {
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"displayName": {
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"label": "Name",
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"order": 1
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"status": {
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"order": 2
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"languages": {
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"maxConcurrentCases": {
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"help": {
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"markdown": "## Overview\n\nSupport keeps every request for help from a customer in one place. Each request\nis a ticket with a number, a subject, who asked, who is handling it and where\nit stands, from new to resolved. Messages back and forth stay on the ticket, so\nanyone on the team can pick it up and see what was said.\n\n## Tasks\n\nTickets and their messages are created by your support channels (email, chat\nand the like) and by the support service, not by hand in the app. Here you\nread them and see where each one stands.\n\n### Find a ticket\n\n1. Open the list of tickets.\n2. Look at the **{field:SupportCase.subject}**, the **{field:SupportCase.status}** and the **{field:SupportCase.priority}** to see what needs attention.\n3. Open a ticket to see who it is **{field:SupportCase.assignedSpecialistId}** and the **{field:SupportCase.description}**.\n\n### Read the history of a ticket\n\n1. Open the list of messages.\n2. Find the **{field:SupportInteraction.caseId}** you are interested in.\n3. Read the **{field:SupportInteraction.body}** of each message, oldest first.\n\n### Add someone to the support team\n\n1. Open the support team and choose **New**.\n2. Type the person's **{field:SupportSpecialist.displayName}**.\n3. Save. They can now be given tickets by the support service.\n",
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"fieldRefs": [
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"SupportCase.assignedSpecialistId",
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"SupportCase.subject",
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"SupportInteraction.body",
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"SupportInteraction.caseId",
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"SupportSpecialist.displayName"
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]
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},
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"demo": {
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"mode": "server",
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"reasons": [
|
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"Needs a server because its package does not build for a browser: core migrations (node:os); and its package depends on @happyvertical/smrt-agents, @happyvertical/smrt-chat, @happyvertical/smrt-images, @happyvertical/smrt-jobs, @happyvertical/smrt-profiles, @happyvertical/smrt-projects, @happyvertical/smrt-reports, @happyvertical/smrt-secrets, @happyvertical/smrt-subscriptions, @happyvertical/smrt-tenancy, @happyvertical/smrt-timesheets, @happyvertical/smrt-users, which do not build for a browser (#3615, #3617, #3624, #3625, #3626, #3627, #3628)."
|
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]
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}
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}
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],
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|
"smrtDependencies": [
|
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|
"@happyvertical/smrt-chat",
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"@happyvertical/smrt-core",
|
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1
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