@fayz-ai/plugin-support 0.0.0-stage → 0.2.0

package/dist/index.js.map

@@ -0,0 +1 @@
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const en: Record<string, string> = {\n  'support.title': 'Support',\n  'support.nav.requests': 'My requests',\n  'support.feature.base': 'Support',\n  'support.feature.all': 'Whole-company requests',\n}\n","export const ptBR: Record<string, string> = {\n  'support.title': 'Suporte',\n  'support.nav.requests': 'Minhas solicitações',\n  'support.feature.base': 'Suporte',\n  'support.feature.all': 'Solicitações de toda a empresa',\n}\n","import { en } from './en'\nimport { ptBR } from './pt-BR'\n\nexport const supportLocales: Record<string, Record<string, string>> = {\n  en,\n  'pt-BR': ptBR,\n}\n","// AUTO-GENERATED from 000_baseline.sql, 001_helpdesk.sql, 002_operator_attachment_read.sql, 003_operator_attachment_read_fix.sql — regenerate with scripts/embed-migrations.mjs\n// SQL files are the source of truth; this inline copy lets the manifest declare\n// migrations as data. Do not edit by hand — run the embed script instead.\n\nexport const MIGRATION_000_BASELINE = `-- plugin-support — Central de Suporte do Dico: the solicitações a tenant files\n-- (problem / improvement / other), their conversation, history, attachments and\n-- the \"esperando você\" notifications. Port of the V1 support_* family.\n--\n-- Idempotent. Canonical RLS form: tenant_id IN (SELECT public.user_tenant_ids()).\n-- \"Minhas vs Toda a empresa\" is a query-layer filter on created_by, gated by the\n-- support.all feature — not an RLS distinction (the fleet has no SQL permission\n-- helper, and the cross-member triage read is the 2nd wave with the platform bridge).\n\nSET check_function_bodies = false;\n\n-- ── tables ──────────────────────────────────────────────────────────────\n\n-- The request itself. Carries, unseen by the person, the screen it was filed\n-- from (route, active unit, a snapshot of what was visible) — triage reads it first.\nCREATE TABLE IF NOT EXISTS public.plg_support_requests (\n  id uuid PRIMARY KEY DEFAULT gen_random_uuid(),\n  tenant_id uuid NOT NULL REFERENCES public.tenants(id) ON DELETE CASCADE,\n  number integer NOT NULL,                 -- per-tenant sequential #; filled by trigger\n  kind text NOT NULL,                      -- problem | improvement | other\n  subject text,                            -- optional; derived from first line when blank\n  description text NOT NULL,\n  status text NOT NULL DEFAULT 'received', -- received|in_service|waiting_you|in_development|resolved_check|closed|cancelled\n  route text,                              -- origin screen hash path\n  unit_id uuid,                            -- active unit when filed (informational snapshot, no FK)\n  screen_snapshot jsonb NOT NULL DEFAULT '{}'::jsonb,\n  origin_conversation_id uuid,             -- the Dico chat that spawned it, when any\n  area text,\n  created_by uuid NOT NULL DEFAULT auth.uid(), -- auth user; the owner of \"Minhas\". Default so the client cannot spoof it.\n  created_at timestamptz NOT NULL DEFAULT now(),\n  updated_at timestamptz NOT NULL DEFAULT now(),\n  resolved_at timestamptz,\n  metadata jsonb NOT NULL DEFAULT '{}'::jsonb\n);\nALTER TABLE public.plg_support_requests ENABLE ROW LEVEL SECURITY;\nCREATE INDEX IF NOT EXISTS idx_plg_support_requests_tenant ON public.plg_support_requests(tenant_id);\nCREATE INDEX IF NOT EXISTS idx_plg_support_requests_tenant_created_by ON public.plg_support_requests(tenant_id, created_by);\nCREATE INDEX IF NOT EXISTS idx_plg_support_requests_tenant_status ON public.plg_support_requests(tenant_id, status);\nCREATE UNIQUE INDEX IF NOT EXISTS uq_plg_support_requests_tenant_number ON public.plg_support_requests(tenant_id, number);\n\n-- The conversation inside the request (\"Escreva para a equipe…\").\nCREATE TABLE IF NOT EXISTS public.plg_support_request_messages (\n  id uuid PRIMARY KEY DEFAULT gen_random_uuid(),\n  tenant_id uuid NOT NULL REFERENCES public.tenants(id) ON DELETE CASCADE,\n  request_id uuid NOT NULL REFERENCES public.plg_support_requests(id) ON DELETE CASCADE,\n  author_kind text NOT NULL DEFAULT 'user', -- user | team\n  author_id uuid DEFAULT auth.uid(),\n  body text NOT NULL,\n  created_at timestamptz NOT NULL DEFAULT now()\n);\nALTER TABLE public.plg_support_request_messages ENABLE ROW LEVEL SECURITY;\nCREATE INDEX IF NOT EXISTS idx_plg_support_request_messages_tenant ON public.plg_support_request_messages(tenant_id);\nCREATE INDEX IF NOT EXISTS idx_plg_support_request_messages_request ON public.plg_support_request_messages(request_id, created_at);\n\n-- The short-sentence history shown in the detail (\"Solicitação aberta\", \"Andamento: Cancelada\").\nCREATE TABLE IF NOT EXISTS public.plg_support_request_events (\n  id uuid PRIMARY KEY DEFAULT gen_random_uuid(),\n  tenant_id uuid NOT NULL REFERENCES public.tenants(id) ON DELETE CASCADE,\n  request_id uuid NOT NULL REFERENCES public.plg_support_requests(id) ON DELETE CASCADE,\n  type text NOT NULL,  -- opened|status_changed|validated_ok|reopened|cancelled|closed_no_reply|merged\n  note text,\n  created_at timestamptz NOT NULL DEFAULT now()\n);\nALTER TABLE public.plg_support_request_events ENABLE ROW LEVEL SECURITY;\nCREATE INDEX IF NOT EXISTS idx_plg_support_request_events_tenant ON public.plg_support_request_events(tenant_id);\nCREATE INDEX IF NOT EXISTS idx_plg_support_request_events_request ON public.plg_support_request_events(request_id, created_at);\n\n-- Attachment pointers; the file itself lives in the support-attachments bucket.\nCREATE TABLE IF NOT EXISTS public.plg_support_request_attachments (\n  id uuid PRIMARY KEY DEFAULT gen_random_uuid(),\n  tenant_id uuid NOT NULL REFERENCES public.tenants(id) ON DELETE CASCADE,\n  request_id uuid NOT NULL REFERENCES public.plg_support_requests(id) ON DELETE CASCADE,\n  storage_path text NOT NULL,  -- <tenant_id>/<request_id>/<uuid>/<name>\n  name text NOT NULL,\n  size_bytes bigint,\n  content_type text,\n  created_by uuid DEFAULT auth.uid(),\n  created_at timestamptz NOT NULL DEFAULT now()\n);\nALTER TABLE public.plg_support_request_attachments ENABLE ROW LEVEL SECURITY;\nCREATE INDEX IF NOT EXISTS idx_plg_support_request_attachments_tenant ON public.plg_support_request_attachments(tenant_id);\nCREATE INDEX IF NOT EXISTS idx_plg_support_request_attachments_request ON public.plg_support_request_attachments(request_id);\n\n-- The orange \"Esperando você\" counter and the bell notice when the team replies.\nCREATE TABLE IF NOT EXISTS public.plg_support_notifications (\n  id uuid PRIMARY KEY DEFAULT gen_random_uuid(),\n  tenant_id uuid NOT NULL REFERENCES public.tenants(id) ON DELETE CASCADE,\n  request_id uuid NOT NULL REFERENCES public.plg_support_requests(id) ON DELETE CASCADE,\n  user_id uuid NOT NULL,       -- who should see it\n  kind text,                   -- reply | resolved | waiting_you\n  read_at timestamptz,         -- NULL = unread (counts in the orange badge)\n  created_at timestamptz NOT NULL DEFAULT now()\n);\nALTER TABLE public.plg_support_notifications ENABLE ROW LEVEL SECURITY;\nCREATE INDEX IF NOT EXISTS idx_plg_support_notifications_tenant ON public.plg_support_notifications(tenant_id);\nCREATE INDEX IF NOT EXISTS idx_plg_support_notifications_user_unread ON public.plg_support_notifications(tenant_id, user_id, read_at);\n\n-- ── per-tenant sequential number ────────────────────────────────────────\n-- Each account counts its requests from #1. The advisory lock serialises the\n-- read-then-write per tenant so two concurrent opens don't collide on the number.\nCREATE OR REPLACE FUNCTION public.plg_support_assign_number()\nRETURNS trigger\nLANGUAGE plpgsql\nAS $fn$\nBEGIN\n  IF NEW.number IS NULL OR NEW.number = 0 THEN\n    PERFORM pg_advisory_xact_lock(hashtextextended('plg_support_requests:' || NEW.tenant_id::text, 0));\n    SELECT COALESCE(MAX(number), 0) + 1 INTO NEW.number\n    FROM public.plg_support_requests\n    WHERE tenant_id = NEW.tenant_id;\n  END IF;\n  RETURN NEW;\nEND;\n$fn$;\n\nDROP TRIGGER IF EXISTS trg_plg_support_assign_number ON public.plg_support_requests;\nCREATE TRIGGER trg_plg_support_assign_number\n  BEFORE INSERT ON public.plg_support_requests\n  FOR EACH ROW EXECUTE FUNCTION public.plg_support_assign_number();\n\n-- ── touch updated_at ────────────────────────────────────────────────────\nCREATE OR REPLACE FUNCTION public.plg_support_touch_updated_at()\nRETURNS trigger\nLANGUAGE plpgsql\nAS $fn$\nBEGIN\n  NEW.updated_at := now();\n  RETURN NEW;\nEND;\n$fn$;\n\nDROP TRIGGER IF EXISTS trg_plg_support_requests_touch ON public.plg_support_requests;\nCREATE TRIGGER trg_plg_support_requests_touch\n  BEFORE UPDATE ON public.plg_support_requests\n  FOR EACH ROW EXECUTE FUNCTION public.plg_support_touch_updated_at();\n\n-- ── row security + grants (idempotent) ──────────────────────────────────\nDO $rls$\nDECLARE t text;\nBEGIN\n  FOR t IN SELECT unnest(ARRAY[\n    'plg_support_requests',\n    'plg_support_request_messages',\n    'plg_support_request_events',\n    'plg_support_request_attachments',\n    'plg_support_notifications'\n  ])\n  LOOP\n    EXECUTE format('ALTER TABLE public.%I ENABLE ROW LEVEL SECURITY', t);\n    EXECUTE format('GRANT ALL ON public.%I TO authenticated', t);\n    EXECUTE format('GRANT ALL ON public.%I TO service_role', t);\n    BEGIN\n      EXECUTE format('GRANT MAINTAIN ON public.%I TO anon', t);\n    EXCEPTION WHEN insufficient_privilege OR undefined_object OR feature_not_supported THEN\n      RAISE NOTICE 'plg_support: skipped GRANT MAINTAIN on % (% )', t, SQLERRM;\n    END;\n    IF NOT EXISTS (SELECT 1 FROM pg_policies WHERE schemaname='public' AND tablename=t AND policyname=t||'_select') THEN\n      EXECUTE format('CREATE POLICY %I ON public.%I FOR SELECT TO authenticated USING (tenant_id IN (SELECT public.user_tenant_ids()))', t||'_select', t);\n    END IF;\n    IF NOT EXISTS (SELECT 1 FROM pg_policies WHERE schemaname='public' AND tablename=t AND policyname=t||'_insert') THEN\n      EXECUTE format('CREATE POLICY %I ON public.%I FOR INSERT TO authenticated WITH CHECK (tenant_id IN (SELECT public.user_tenant_ids()))', t||'_insert', t);\n    END IF;\n    IF NOT EXISTS (SELECT 1 FROM pg_policies WHERE schemaname='public' AND tablename=t AND policyname=t||'_update') THEN\n      EXECUTE format('CREATE POLICY %I ON public.%I FOR UPDATE TO authenticated USING (tenant_id IN (SELECT public.user_tenant_ids()))', t||'_update', t);\n    END IF;\n    IF NOT EXISTS (SELECT 1 FROM pg_policies WHERE schemaname='public' AND tablename=t AND policyname=t||'_delete') THEN\n      EXECUTE format('CREATE POLICY %I ON public.%I FOR DELETE TO authenticated USING (tenant_id IN (SELECT public.user_tenant_ids()))', t||'_delete', t);\n    END IF;\n  END LOOP;\nEND $rls$;\n\n-- ── attachments bucket (private; read by tenant folder) ─────────────────\n-- Path convention: <tenant_id>/<request_id>/<uuid>/<name>. A captura de tela\n-- pode ter nome e valor de cliente borrados mas ainda sensível — bucket privado,\n-- servido por URL assinada de curta duração; quem não é do tenant não alcança.\nINSERT INTO storage.buckets (id, name, public, file_size_limit, allowed_mime_types)\nVALUES ('support-attachments', 'support-attachments', false, 20971520,\n        ARRAY['image/jpeg','image/png','image/webp','image/gif','application/pdf',\n              'text/plain','text/csv','audio/mpeg','audio/webm','video/mp4','video/webm'])\nON CONFLICT (id) DO UPDATE SET\n  public             = EXCLUDED.public,\n  file_size_limit    = EXCLUDED.file_size_limit,\n  allowed_mime_types = EXCLUDED.allowed_mime_types;\n\nDROP POLICY IF EXISTS plg_support_attachments_read   ON storage.objects;\nDROP POLICY IF EXISTS plg_support_attachments_insert ON storage.objects;\nDROP POLICY IF EXISTS plg_support_attachments_update ON storage.objects;\nDROP POLICY IF EXISTS plg_support_attachments_delete ON storage.objects;\n\nCREATE POLICY plg_support_attachments_read ON storage.objects\n  FOR SELECT TO authenticated\n  USING (bucket_id = 'support-attachments'\n    AND (storage.foldername(name))[1] IN (SELECT public.user_tenant_ids()::text));\n\nCREATE POLICY plg_support_attachments_insert ON storage.objects\n  FOR INSERT TO authenticated\n  WITH CHECK (bucket_id = 'support-attachments'\n    AND (storage.foldername(name))[1] IN (SELECT public.user_tenant_ids()::text));\n\nCREATE POLICY plg_support_attachments_update ON storage.objects\n  FOR UPDATE TO authenticated\n  USING (bucket_id = 'support-attachments'\n    AND (storage.foldername(name))[1] IN (SELECT public.user_tenant_ids()::text))\n  WITH CHECK (bucket_id = 'support-attachments'\n    AND (storage.foldername(name))[1] IN (SELECT public.user_tenant_ids()::text));\n\nCREATE POLICY plg_support_attachments_delete ON storage.objects\n  FOR DELETE TO authenticated\n  USING (bucket_id = 'support-attachments'\n    AND (storage.foldername(name))[1] IN (SELECT public.user_tenant_ids()::text));\n`\n\nexport const MIGRATION_001_HELPDESK = `-- plugin-support — 2nd wave: the cross-tenant helpdesk the baseline foresaw\n-- (\"the cross-member triage read is the 2nd wave with the platform bridge\").\n--\n-- GoControl is the helpdesk: a small ALLOW-LIST of operators reads and acts on\n-- the support requests of EVERY tenant, through SECURITY DEFINER functions that\n-- carry the tenant boundary themselves. The per-tenant RLS from the baseline is\n-- untouched — a store still sees only its own requests. Only a seeded operator,\n-- and only through these functions, crosses it.\n--\n-- Idempotent. Additive only (new columns, a new table, new functions).\n\nSET check_function_bodies = false;\n\n-- ── new columns on the request ───────────────────────────────────────────\nALTER TABLE public.plg_support_requests\n  ADD COLUMN IF NOT EXISTS priority text NOT NULL DEFAULT 'normal';  -- low|normal|high|urgent\nALTER TABLE public.plg_support_requests\n  ADD COLUMN IF NOT EXISTS linked_lead_id uuid;      -- a CRM lead/client the operator tied to it\nALTER TABLE public.plg_support_requests\n  ADD COLUMN IF NOT EXISTS linked_lead_name text;    -- denormalised: the operator's tenant, not the requester's\n\n-- ── who may operate the helpdesk ─────────────────────────────────────────\n-- The allow-list is the whole security boundary of the cross-tenant read. A row\n-- here is a GoControl support operator. Nobody writes this from the app; it is\n-- seeded by an admin (see agent-provision / seed script).\nCREATE TABLE IF NOT EXISTS public.plg_support_operators (\n  user_id    uuid PRIMARY KEY,\n  note       text,\n  created_at timestamptz NOT NULL DEFAULT now()\n);\nALTER TABLE public.plg_support_operators ENABLE ROW LEVEL SECURITY;\nGRANT SELECT ON public.plg_support_operators TO authenticated;\nGRANT ALL    ON public.plg_support_operators TO service_role;\n-- A user may read ONLY their own row — enough to answer \"am I an operator?\" in\n-- the UI, and it reveals no one else.\nDROP POLICY IF EXISTS plg_support_operators_self ON public.plg_support_operators;\nCREATE POLICY plg_support_operators_self ON public.plg_support_operators\n  FOR SELECT TO authenticated USING (user_id = auth.uid());\n\n-- ── gate ──────────────────────────────────────────────────────────────────\n-- Operator = acting IN the helpdesk workspace. The caller's CURRENT tenant\n-- (app.current_tenant_id — the workspace they have open) must be the one that\n-- runs the helpdesk (support \\`console\\` facet active) AND they must be a member\n-- of it. So the console is strictly per-WORKSPACE: it works only while you are\n-- inside GoControl, never from a store, whoever you are. The plg_support_operators\n-- allow-list stays as an explicit extra, but it too only counts while you are in\n-- a helpdesk workspace — it never opens the console from a store.\nCREATE OR REPLACE FUNCTION public.support_is_operator()\nRETURNS boolean\nLANGUAGE sql STABLE SECURITY DEFINER SET search_path TO ''\nAS $fn$\n  SELECT EXISTS (\n    SELECT 1\n    FROM app.tenant_plugins tp\n    WHERE tp.plugin_id = 'support' AND tp.facet = 'console' AND tp.status = 'active'\n      AND tp.tenant_id = app.current_tenant_id()\n      AND (\n        EXISTS (\n          SELECT 1 FROM app.memberships m\n          WHERE m.tenant_id = tp.tenant_id AND m.user_id = auth.uid() AND m.active\n        )\n        OR EXISTS (SELECT 1 FROM public.plg_support_operators o WHERE o.user_id = auth.uid())\n      )\n  );\n$fn$;\nGRANT EXECUTE ON FUNCTION public.support_is_operator() TO authenticated;\n\n-- A guard the write functions share — raises if the caller is not an operator.\nCREATE OR REPLACE FUNCTION public.support_console_guard()\nRETURNS void\nLANGUAGE plpgsql STABLE SECURITY DEFINER SET search_path TO ''\nAS $fn$\nBEGIN\n  IF NOT public.support_is_operator() THEN\n    RAISE EXCEPTION 'not a support operator' USING ERRCODE = '42501';\n  END IF;\nEND;\n$fn$;\nGRANT EXECUTE ON FUNCTION public.support_console_guard() TO authenticated;\n\n-- Resolve the auth user who opened a ticket to a human name: the person record\n-- in that tenant, else the signed-up full name, else the e-mail. So the console\n-- shows \"Vini\" instead of a uuid.\nCREATE OR REPLACE FUNCTION public._support_user_name(p_user uuid, p_tenant uuid)\nRETURNS text\nLANGUAGE sql STABLE SECURITY DEFINER SET search_path TO ''\nAS $fn$\n  SELECT COALESCE(\n    (SELECT NULLIF(btrim(p.name), '')\n       FROM app.memberships m JOIN public.people p ON p.id = m.person_id\n      WHERE m.user_id = p_user AND m.tenant_id = p_tenant LIMIT 1),\n    (SELECT NULLIF(btrim(u.raw_user_meta_data->>'full_name'), '') FROM auth.users u WHERE u.id = p_user),\n    (SELECT NULLIF(btrim(u.raw_user_meta_data->>'name'), '') FROM auth.users u WHERE u.id = p_user),\n    (SELECT u.email FROM auth.users u WHERE u.id = p_user)\n  );\n$fn$;\nGRANT EXECUTE ON FUNCTION public._support_user_name(uuid, uuid) TO authenticated;\n\n-- ── read: every tenant's requests, for an operator ───────────────────────\nCREATE OR REPLACE FUNCTION public.support_console_requests(\n  p_statuses text[] DEFAULT NULL,\n  p_search   text   DEFAULT NULL\n)\nRETURNS jsonb\nLANGUAGE plpgsql STABLE SECURITY DEFINER SET search_path TO ''\nAS $fn$\nDECLARE result jsonb;\nBEGIN\n  PERFORM public.support_console_guard();\n  SELECT COALESCE(jsonb_agg(row_to_json(r)), '[]'::jsonb) INTO result\n  FROM (\n    SELECT\n      q.id, q.number, q.kind, q.subject, q.description, q.status, q.priority,\n      q.route, q.created_by, public._support_user_name(q.created_by, q.tenant_id) AS created_by_name,\n      q.created_at, q.updated_at,\n      q.linked_lead_id, q.linked_lead_name,\n      q.tenant_id, t.name AS tenant_name, t.slug AS tenant_slug,\n      (SELECT count(*) FROM public.plg_support_request_messages m WHERE m.request_id = q.id) AS message_count\n    FROM public.plg_support_requests q\n    LEFT JOIN public.tenants t ON t.id = q.tenant_id\n    WHERE (p_statuses IS NULL OR q.status = ANY(p_statuses))\n      AND (p_search IS NULL OR p_search = ''\n           OR q.subject ILIKE '%'||p_search||'%'\n           OR q.description ILIKE '%'||p_search||'%'\n           OR t.name ILIKE '%'||p_search||'%')\n    ORDER BY\n      CASE q.priority WHEN 'urgent' THEN 0 WHEN 'high' THEN 1 WHEN 'normal' THEN 2 ELSE 3 END,\n      q.updated_at DESC\n  ) r;\n  RETURN result;\nEND;\n$fn$;\nGRANT EXECUTE ON FUNCTION public.support_console_requests(text[], text) TO authenticated;\n\n-- ── read: one request in full ────────────────────────────────────────────\nCREATE OR REPLACE FUNCTION public.support_console_detail(p_request_id uuid)\nRETURNS jsonb\nLANGUAGE plpgsql STABLE SECURITY DEFINER SET search_path TO ''\nAS $fn$\nDECLARE result jsonb;\nBEGIN\n  PERFORM public.support_console_guard();\n  SELECT jsonb_build_object(\n    'request', (SELECT row_to_json(x) FROM (\n        SELECT q.*, t.name AS tenant_name, t.slug AS tenant_slug,\n               public._support_user_name(q.created_by, q.tenant_id) AS created_by_name\n        FROM public.plg_support_requests q\n        LEFT JOIN public.tenants t ON t.id = q.tenant_id\n        WHERE q.id = p_request_id) x),\n    'messages', (SELECT COALESCE(jsonb_agg(row_to_json(m) ORDER BY m.created_at), '[]'::jsonb)\n                 FROM public.plg_support_request_messages m WHERE m.request_id = p_request_id),\n    'events', (SELECT COALESCE(jsonb_agg(row_to_json(e) ORDER BY e.created_at), '[]'::jsonb)\n               FROM public.plg_support_request_events e WHERE e.request_id = p_request_id),\n    'attachments', (SELECT COALESCE(jsonb_agg(row_to_json(a) ORDER BY a.created_at), '[]'::jsonb)\n                    FROM public.plg_support_request_attachments a WHERE a.request_id = p_request_id)\n  ) INTO result;\n  RETURN result;\nEND;\n$fn$;\nGRANT EXECUTE ON FUNCTION public.support_console_detail(uuid) TO authenticated;\n\n-- Internal: drop one unread notice to the requester, in their own tenant.\nCREATE OR REPLACE FUNCTION public._support_notify(p_request_id uuid, p_kind text)\nRETURNS void\nLANGUAGE plpgsql SECURITY DEFINER SET search_path TO ''\nAS $fn$\nDECLARE v_tenant uuid; v_user uuid;\nBEGIN\n  SELECT tenant_id, created_by INTO v_tenant, v_user\n  FROM public.plg_support_requests WHERE id = p_request_id;\n  IF v_user IS NULL THEN RETURN; END IF;\n  INSERT INTO public.plg_support_notifications (tenant_id, request_id, user_id, kind)\n  VALUES (v_tenant, p_request_id, v_user, p_kind);\nEND;\n$fn$;\n\n-- ── write: operator changes status (and the client hears about it) ───────\nCREATE OR REPLACE FUNCTION public.support_console_set_status(\n  p_request_id uuid, p_status text, p_note text DEFAULT NULL\n)\nRETURNS jsonb\nLANGUAGE plpgsql SECURITY DEFINER SET search_path TO ''\nAS $fn$\nDECLARE v_tenant uuid;\nBEGIN\n  PERFORM public.support_console_guard();\n  IF p_status NOT IN ('received','in_service','waiting_you','in_development','resolved_check','closed','cancelled') THEN\n    RAISE EXCEPTION 'invalid status %', p_status USING ERRCODE = '22023';\n  END IF;\n  SELECT tenant_id INTO v_tenant FROM public.plg_support_requests WHERE id = p_request_id;\n  IF v_tenant IS NULL THEN RAISE EXCEPTION 'request not found' USING ERRCODE = 'P0002'; END IF;\n  UPDATE public.plg_support_requests\n    SET status = p_status,\n        resolved_at = CASE WHEN p_status IN ('resolved_check','closed') THEN now() ELSE resolved_at END\n    WHERE id = p_request_id;\n  INSERT INTO public.plg_support_request_events (tenant_id, request_id, type, note)\n    VALUES (v_tenant, p_request_id, 'status_changed', p_status);\n  PERFORM public._support_notify(p_request_id,\n    CASE WHEN p_status IN ('waiting_you','resolved_check') THEN 'waiting_you'\n         WHEN p_status IN ('closed') THEN 'resolved' ELSE 'reply' END);\n  RETURN public.support_console_detail(p_request_id);\nEND;\n$fn$;\nGRANT EXECUTE ON FUNCTION public.support_console_set_status(uuid, text, text) TO authenticated;\n\n-- ── write: operator sets priority ────────────────────────────────────────\nCREATE OR REPLACE FUNCTION public.support_console_set_priority(p_request_id uuid, p_priority text)\nRETURNS jsonb\nLANGUAGE plpgsql SECURITY DEFINER SET search_path TO ''\nAS $fn$\nBEGIN\n  PERFORM public.support_console_guard();\n  IF p_priority NOT IN ('low','normal','high','urgent') THEN\n    RAISE EXCEPTION 'invalid priority %', p_priority USING ERRCODE = '22023';\n  END IF;\n  UPDATE public.plg_support_requests SET priority = p_priority WHERE id = p_request_id;\n  RETURN public.support_console_detail(p_request_id);\nEND;\n$fn$;\nGRANT EXECUTE ON FUNCTION public.support_console_set_priority(uuid, text) TO authenticated;\n\n-- ── write: operator replies to the requester ─────────────────────────────\nCREATE OR REPLACE FUNCTION public.support_console_reply(p_request_id uuid, p_body text)\nRETURNS jsonb\nLANGUAGE plpgsql SECURITY DEFINER SET search_path TO ''\nAS $fn$\nDECLARE v_tenant uuid;\nBEGIN\n  PERFORM public.support_console_guard();\n  IF p_body IS NULL OR btrim(p_body) = '' THEN RAISE EXCEPTION 'empty message' USING ERRCODE = '22023'; END IF;\n  SELECT tenant_id INTO v_tenant FROM public.plg_support_requests WHERE id = p_request_id;\n  IF v_tenant IS NULL THEN RAISE EXCEPTION 'request not found' USING ERRCODE = 'P0002'; END IF;\n  INSERT INTO public.plg_support_request_messages (tenant_id, request_id, author_kind, author_id, body)\n    VALUES (v_tenant, p_request_id, 'team', auth.uid(), btrim(p_body));\n  PERFORM public._support_notify(p_request_id, 'reply');\n  RETURN public.support_console_detail(p_request_id);\nEND;\n$fn$;\nGRANT EXECUTE ON FUNCTION public.support_console_reply(uuid, text) TO authenticated;\n\n-- ── write: operator links a CRM lead/client ──────────────────────────────\nCREATE OR REPLACE FUNCTION public.support_console_link_lead(\n  p_request_id uuid, p_lead_id uuid, p_lead_name text DEFAULT NULL\n)\nRETURNS jsonb\nLANGUAGE plpgsql SECURITY DEFINER SET search_path TO ''\nAS $fn$\nBEGIN\n  PERFORM public.support_console_guard();\n  UPDATE public.plg_support_requests\n    SET linked_lead_id = p_lead_id, linked_lead_name = p_lead_name\n    WHERE id = p_request_id;\n  RETURN public.support_console_detail(p_request_id);\nEND;\n$fn$;\nGRANT EXECUTE ON FUNCTION public.support_console_link_lead(uuid, uuid, text) TO authenticated;\n`\n\nexport const MIGRATION_002_OPERATOR_ATTACHMENT_READ = `-- plugin-support — let a helpdesk OPERATOR open a chamado's attachments.\n-- Idempotent / replay-safe.\n--\n-- The bucket's read policy (000_baseline) scopes every object to its owning\n-- tenant: (storage.foldername(name))[1] IN user_tenant_ids(). That is right for\n-- the store, but the GoControl operator is in ANOTHER tenant, so the signed URL\n-- never comes back and the console shows \"anexo\" instead of the image. This adds\n-- a SECOND, permissive SELECT policy (RLS OR-combines them, so the tenant rule is\n-- untouched) that lets an operator read any support-attachments object — gated by\n-- the same support_is_operator() that guards the whole console. Read only: upload,\n-- update and delete stay tenant-scoped.\nDROP POLICY IF EXISTS plg_support_attachments_operator_read ON storage.objects;\nCREATE POLICY plg_support_attachments_operator_read ON storage.objects\n  FOR SELECT TO authenticated\n  USING (bucket_id = 'support-attachments' AND public.support_is_operator());\n`\n\nexport const MIGRATION_003_OPERATOR_ATTACHMENT_READ_FIX = `-- plugin-support — make the operator attachment policy actually work from Storage.\n-- Idempotent / replay-safe.\n--\n-- 002 gated the operator read on support_is_operator(), which asks\n-- app.current_tenant_id() — the OPEN workspace. That GUC is set on the normal\n-- data API, but NOT on a Storage sign request, so inside the bucket policy it is\n-- null and the check fails: the operator still got a 400 and saw \"anexo\".\n--\n-- This swaps to a context-independent test that leans only on auth.uid() (always\n-- present from the JWT): the user is a seeded cross-tenant operator, OR an active\n-- member of a tenant that runs the console (the facet). Same intent as\n-- support_is_operator(), minus the current-workspace scoping that Storage cannot\n-- answer. SECURITY DEFINER so the lookups bypass RLS, like the original.\nCREATE OR REPLACE FUNCTION public.support_is_operator_global()\nRETURNS boolean\nLANGUAGE sql STABLE SECURITY DEFINER SET search_path TO ''\nAS $fn$\n  SELECT\n    EXISTS (SELECT 1 FROM public.plg_support_operators o WHERE o.user_id = auth.uid())\n    OR EXISTS (\n      SELECT 1\n      FROM app.tenant_plugins tp\n      JOIN app.memberships m\n        ON m.tenant_id = tp.tenant_id AND m.user_id = auth.uid() AND m.active\n      WHERE tp.plugin_id = 'support' AND tp.facet = 'console' AND tp.status = 'active'\n    );\n$fn$;\nGRANT EXECUTE ON FUNCTION public.support_is_operator_global() TO authenticated;\n\nDROP POLICY IF EXISTS plg_support_attachments_operator_read ON storage.objects;\nCREATE POLICY plg_support_attachments_operator_read ON storage.objects\n  FOR SELECT TO authenticated\n  USING (bucket_id = 'support-attachments' AND public.support_is_operator_global());\n`\n\nexport const MIGRATIONS: Array<{ id: string; sql: string }> = [\n  { id: \"000_baseline\", sql: MIGRATION_000_BASELINE },\n  { id: \"001_helpdesk\", sql: MIGRATION_001_HELPDESK },\n  { id: \"002_operator_attachment_read\", sql: MIGRATION_002_OPERATOR_ATTACHMENT_READ },\n  { id: \"003_operator_attachment_read_fix\", sql: MIGRATION_003_OPERATOR_ATTACHMENT_READ_FIX },\n]\n","import { useNavHistoryStore, getRecentActivity } from '@fayz-ai/core'\nimport type { PluginAITool } from '@fayz-ai/core'\nimport { createRequest, uploadAttachment, listRequests } from '../data/api'\nimport { useSupportStore } from '../store'\nimport type { PendingAttachment, SupportKind } from '../types'\n\n// Set once admin is loaded (registerSupportAITools) — the images/PDFs the chat\n// turn carried, so a print the user dropped reaches the ticket, not just the LLM.\nlet takeTurnReportFiles: (() => File[]) | null = null\n\n// ---------------------------------------------------------------------------\n// \"Modo relato\" — the Dico registers a support request instead of trying to\n// FIX the problem with whatever tool is lying around.\n//\n// The bug this exists to kill: told \"when I try to reconcile, it won't let me\n// create a supplier\", gpt-4o-mini treated it as a task and called a random\n// payable tool (\"Resolve Payable Context\") — doing nothing the user asked for.\n// A complaint is not a work order. So this tool is a DEAD END on purpose: it\n// writes the request, returns the number, and its description forbids every\n// other tool. The behaviour is driven from BOTH ends — this description and the\n// agent's provisioned instructions (\"report mode\").\n// ---------------------------------------------------------------------------\n\n/** Map whatever the model sends to one of the three ticket kinds. A plain\n *  question (\"tenho uma dúvida\") is NOT a ticket — the agent just answers it. */\nfunction normalizeKind(raw: unknown): SupportKind {\n  const s = String(raw ?? '').trim().toLowerCase()\n  if (['improvement', 'melhoria', 'sugestao', 'sugestão', 'suggestion'].some((k) => s.includes(k))) return 'improvement'\n  if (['other', 'outra', 'outras', 'outro', 'solicitacao', 'solicitação', 'request'].some((k) => s.includes(k))) return 'other'\n  // Everything else — including \"problem\"/\"problema\"/\"bug\"/\"erro\" — is a problem.\n  return 'problem'\n}\n\n/** The last screens the user passed through, newest first. Read from the global\n *  nav-history ring buffer the app shell fills on every route change. */\nfunction recentScreens(limit = 10): Array<{ path: string; label: string }> {\n  try {\n    const stack = useNavHistoryStore.getState().stack\n    return stack.slice(-limit).reverse().map((e) => ({ path: e.path, label: e.label }))\n  } catch {\n    return []\n  }\n}\n\n/** The route the user is on right now, as the V1 form records it. */\nfunction currentRoute(): string | null {\n  if (typeof location === 'undefined') return null\n  return location.hash || location.pathname || null\n}\n\nexport const supportAITools: PluginAITool[] = [\n  {\n    id: 'support.report-issue',\n    name: 'reportIssue',\n    description:\n      'REGISTERS a support request (problema, melhoria ou outra solicitação) for the Fayz team. ' +\n      'Use this the moment the user is REPORTING that something is wrong, asking for a change, or raising a request you cannot resolve from the app itself — \"não consigo…\", \"deu erro\", \"não aparece a opção de…\", \"seria bom se…\". ' +\n      'This is the ONLY correct action for a report: do NOT call any other tool to investigate or \"fix\" it (no payable/reconciliation/record tools) — a complaint is not a work order, and guessing at a fix does nothing the user asked for. ' +\n      'Before registering: call findSupportRequests to check the issue is not ALREADY open (if it is, do not duplicate — point the user to that #number). Then use the recent trail you were given to say what the user was doing, confirm the problem in one short question, and offer (do not require) a print. Then call this with a clear description IN THE USER\\'S OWN WORDS. ' +\n      'It returns the request number — tell the user \"registrei a sua solicitação, número #N, a equipe vai acompanhar\" and STOP. The route and the recent screens are captured automatically; you do not pass them.',\n    icon: 'LifeBuoy',\n    mode: 'persist',\n    // No confirmation card: the user already asked for it and the agent confirms\n    // in prose. The card would just show the technical params.\n    requiresConfirmation: false,\n    parameters: {\n      type: 'object',\n      properties: {\n        kind: {\n          type: 'string',\n          enum: ['problem', 'improvement', 'other'],\n          description: 'problem = algo não funcionou; improvement = sugestão de melhoria; other = treinamento, acesso, dados, comercial. Default problem.',\n        },\n        description: {\n          type: 'string',\n          description: 'O que aconteceu, na linguagem do usuário: o que ele fazia, o que esperava e o que apareceu.',\n        },\n        subject: {\n          type: 'string',\n          description: 'Opcional. Um título curto para a solicitação.',\n        },\n      },\n      required: ['description'],\n    },\n    category: 'Suporte',\n    suggestions: [\n      { label: 'Quero reportar um problema', prompt: 'Quero reportar um problema' },\n      { label: 'Quero sugerir uma melhoria', prompt: 'Quero sugerir uma melhoria' },\n      { label: 'Tenho uma dúvida', prompt: 'Tenho uma dúvida' },\n      { label: 'Outra solicitação', prompt: 'Tenho outra solicitação para a equipe' },\n    ],\n  },\n  {\n    id: 'support.find-requests',\n    name: 'findSupportRequests',\n    description:\n      'Lists the user\\'s OPEN support requests (solicitações em aberto). ' +\n      'CALL THIS BEFORE registering a problem or improvement, to check whether the same thing is ALREADY reported. ' +\n      'If an open request clearly covers the same issue, do NOT open a duplicate: tell the user it is already registered (give the #number and its status) and offer to add a note to it instead. ' +\n      'Optional `query` filters by words from the user\\'s complaint.',\n    icon: 'Search',\n    mode: 'read',\n    parameters: {\n      type: 'object',\n      properties: {\n        query: { type: 'string', description: 'Palavras do que o usuário está relatando, para achar uma solicitação parecida. Opcional.' },\n      },\n    },\n    category: 'Suporte',\n  },\n]\n\nexport interface ReportIssueResult {\n  ok: boolean\n  id?: string\n  number?: number\n  status?: string\n  attachments?: number\n  ref?: { id: string; label: string; path: string }\n  message?: string\n  error?: string\n}\n\n/** Client-plane executor. Writes the request through the plugin's own data\n *  layer (createRequest also opens the 'opened' event + mints the per-tenant\n *  number via trigger) and hands back the number plus a goto ref the chat\n *  renders as a \"Ver solicitação\" button. */\nasync function executeReportIssue(args: Record<string, unknown>): Promise<ReportIssueResult> {\n  const description = String(args.description ?? '').trim()\n  if (description.length < 5) {\n    return {\n      ok: false,\n      error: 'missing_description',\n      message: 'Antes de registrar, pergunte ao usuário o que aconteceu e descreva com as palavras dele (mínimo de uma frase).',\n    }\n  }\n  const kind = normalizeKind(args.kind)\n  const subject = typeof args.subject === 'string' && args.subject.trim() ? args.subject.trim() : null\n  try {\n    const res = await createRequest({\n      kind,\n      description,\n      subject,\n      route: currentRoute(),\n      // What the user was doing travels with the request, so the team reads it\n      // without a second round-trip. `activity` is the rich trail (routes +\n      // buttons pressed); `recentScreens` stays for tickets opened before it.\n      screenSnapshot: { activity: getRecentActivity(10), recentScreens: recentScreens() },\n    })\n    // Attach the print the user shared in the chat. Without this the image went\n    // only to the model's vision and the ticket had no evidence on it.\n    let attached = 0\n    const files = takeTurnReportFiles ? takeTurnReportFiles() : []\n    for (const file of files) {\n      const pending: PendingAttachment = {\n        id: crypto.randomUUID(),\n        file,\n        name: file.name || 'anexo',\n        contentType: file.type || 'application/octet-stream',\n        sizeBytes: file.size,\n      }\n      try {\n        await uploadAttachment(res.id, pending)\n        attached += 1\n      } catch {\n        // One failed upload never fails the report — the request is already open.\n      }\n    }\n    // If the Central de Suporte is open behind the chat, the agent's write\n    // bypasses its store — so \"Minhas solicitações\" would stay empty until a\n    // reload. Refresh the list now so the request the user just reported shows.\n    try {\n      void useSupportStore.getState().loadList()\n    } catch {\n      // The screen may not be mounted; the list loads on next open regardless.\n    }\n    return {\n      ok: true,\n      id: res.id,\n      number: res.number,\n      status: 'received',\n      attachments: attached,\n      ref: { id: res.id, label: `Solicitação #${res.number}`, path: `/support/ticket/${res.id}` },\n      message:\n        `Solicitação #${res.number} registrada${attached ? ` com ${attached} anexo(s)` : ''}. ` +\n        'Diga ao usuário o número e que a equipe vai acompanhar. ' +\n        'NÃO chame mais nenhuma ferramenta — o relato está registrado.',\n    }\n  } catch (error) {\n    return {\n      ok: false,\n      error: 'write_failed',\n      message: error instanceof Error ? error.message : 'Não consegui registrar a solicitação.',\n    }\n  }\n}\n\n/** Open = still actionable (not closed/cancelled). The dedup check only cares\n *  about requests the team could still be working on. */\nfunction isOpen(status: string): boolean {\n  return status !== 'closed' && status !== 'cancelled'\n}\n\n/** Read-plane executor: the user's open requests, ranked by how well they match\n *  the complaint, so the agent can see \"this is already #N\" before duplicating. */\nasync function executeFindRequests(args: Record<string, unknown>): Promise<unknown> {\n  const query = String(args.query ?? '').trim().toLowerCase()\n  const terms = query.split(/[^\\p{L}\\p{N}]+/u).filter((w) => w.length > 2)\n  let open\n  try {\n    open = (await listRequests('mine', 'all')).filter((r) => isOpen(r.status))\n  } catch (error) {\n    return { error: 'read_failed', message: error instanceof Error ? error.message : 'Não consegui ler as solicitações.' }\n  }\n  const scored = open\n    .map((r) => {\n      const hay = `${r.subject ?? ''} ${r.description}`.toLowerCase()\n      const score = terms.length ? terms.filter((t) => hay.includes(t)).length : 0\n      return { r, score }\n    })\n    .sort((a, b) => b.score - a.score || b.r.number - a.r.number)\n  const picked = (terms.length ? scored.filter((s) => s.score > 0) : scored).slice(0, 10)\n  return {\n    total: picked.length,\n    openTotal: open.length,\n    requests: picked.map(({ r }) => ({\n      number: r.number,\n      kind: r.kind,\n      subject: r.subject || r.description.slice(0, 80),\n      status: r.status,\n      createdAt: r.createdAt,\n      ref: { id: r.id, label: `Solicitação #${r.number}`, path: `/support/ticket/${r.id}` },\n    })),\n    hint: picked.length\n      ? 'If one of these is clearly the SAME issue the user is reporting now, do not open a duplicate — say it is already registered (#number + status) and offer to add a note.'\n      : 'Nothing similar is open — go ahead and register the new request.',\n  }\n}\n\nlet registered = false\n\n/**\n * Register the client-plane executor for `reportIssue`.\n *\n * Done through a DYNAMIC import of @fayz-ai/admin, guarded to the browser, so\n * building the manifest (and unit-testing it) never pulls the admin React chain\n * — the same reason index.ts lazy-loads the views. Idempotent.\n */\nexport function registerSupportAITools(): void {\n  if (registered || typeof document === 'undefined') return\n  registered = true\n  void import('@fayz-ai/admin')\n    .then((admin) => {\n      takeTurnReportFiles = admin.takeTurnReportFiles\n      admin.registerAIToolHandler('reportIssue', (args) => executeReportIssue(args))\n      admin.registerAIToolHandler('findSupportRequests', (args) => executeFindRequests(args))\n    })\n    .catch(() => {\n      // An app with no assistant wired never calls the tool — a failed register\n      // must not break the plugin's screens.\n      registered = false\n    })\n}\n","import React from 'react'\nimport { Badge, Skeleton } from '@fayz-ai/ui'\nimport { consoleListRequests, type ConsoleRequest } from '../data/console'\nimport { STATUS_LABEL, STATUS_TONE } from '../lib/vocabulary'\nimport type { SupportStatus } from '../types'\n\n/** Hash navigation, without reaching into the shell's private routing. */\nfunction go(path: string) { if (typeof window !== 'undefined') window.location.hash = path }\n\n// Open first, then the closed ones.\nconst STATUS_ORDER: SupportStatus[] = [\n  'received', 'in_service', 'waiting_you', 'in_development', 'resolved_check', 'closed', 'cancelled',\n]\n\n/**\n * The helpdesk's chamados grouped by status. With `tenantId` it is ONE store's\n * tickets — drawn inside that store's CRM card (the store is resolved from the\n * CRM company's metadata.tenant_id_v2). Without it, every store's. Reads the same\n * cross-tenant console RPC (operator-gated); each row deep-links to the ticket.\n */\nexport function HelpdeskStatusPanel({ tenantId }: { tenantId?: string } = {}): React.ReactElement {\n  const [requests, setRequests] = React.useState<ConsoleRequest[]>([])\n  const [loading, setLoading] = React.useState(true)\n\n  React.useEffect(() => {\n    let alive = true\n    setLoading(true)\n    consoleListRequests(undefined, '')\n      .then((r) => { if (alive) setRequests(tenantId ? r.filter((x) => x.tenantId === tenantId) : r) })\n      .catch(() => { if (alive) setRequests([]) })\n      .finally(() => { if (alive) setLoading(false) })\n    return () => { alive = false }\n  }, [tenantId])\n\n  const byStatus = STATUS_ORDER\n    .map((s) => ({ status: s, items: requests.filter((r) => r.status === s) }))\n    .filter((g) => g.items.length > 0)\n\n  if (loading) {\n    return <div className=\"space-y-2 p-1\">{[0, 1].map((i) => <Skeleton key={i} className=\"h-14 w-full\" />)}</div>\n  }\n  if (requests.length === 0) {\n    return <p className=\"text-xs text-muted-foreground\">{tenantId ? 'Esta loja não tem chamados.' : 'Nenhum chamado por aqui.'}</p>\n  }\n\n  return (\n    <div className=\"flex flex-col gap-3\">\n      {!tenantId && <p className=\"px-1 text-xs text-muted-foreground\">{requests.length} chamado(s) de todas as lojas.</p>}\n      {byStatus.map((g) => (\n        <div key={g.status} className=\"flex flex-col gap-1.5\">\n          <div className=\"flex items-center gap-2 px-1\">\n            <Badge variant={STATUS_TONE[g.status]}>{STATUS_LABEL[g.status]}</Badge>\n            <span className=\"text-[11px] text-muted-foreground\">{g.items.length}</span>\n          </div>\n          {g.items.map((r) => (\n            <button\n              key={r.id}\n              onClick={() => go(`/support/console/${r.id}`)}\n              className=\"flex w-full flex-col gap-0.5 rounded-lg border bg-card p-2 text-left transition-colors hover:border-primary/40 hover:bg-accent\"\n            >\n              <div className=\"flex items-center justify-between gap-2 text-[11px] text-muted-foreground\">\n                <span className=\"truncate font-medium text-foreground\">{r.tenantName ?? 'Loja'}</span>\n                <span>#{r.number}</span>\n              </div>\n              <div className=\"truncate text-xs\">{r.subject || r.description.slice(0, 60)}</div>\n            </button>\n          ))}\n        </div>\n      ))}\n    </div>\n  )\n}\n\nexport default HelpdeskStatusPanel\n","import React from 'react'\nimport type { PluginManifest, PluginScope, VerticalId } from '@fayz-ai/core'\nimport { registerTranslations } from '@fayz-ai/core'\nimport { supportLocales } from './locales'\nimport { MIGRATIONS } from './migrations'\nimport {\n  defaultFaq, defaultWhatsNew, defaultStatusComponents,\n  type FaqItem, type WhatsNewItem, type StatusComponent,\n} from './lib/content'\nimport { supportAITools, registerSupportAITools } from './lib/report-tool'\nimport type { SupportCenterContent } from './views/SupportCenter'\n\n// Lazy so building the manifest (and unit-testing it) does not eagerly pull the\n// React views and their @fayz-ai/admin chain. The wrapper owns its own Suspense,\n// so the route renders whether or not the shell provides one.\nconst LazySupportCenter = React.lazy(() => import('./views/SupportCenter'))\nconst LazyHelpdeskConsole = React.lazy(() => import('./views/HelpdeskConsole'))\n\n/** The helpdesk console, wrapped in its own Suspense (same reason the center is\n *  lazy: keep the manifest free of the React/admin chain). */\nconst HelpdeskConsolePage: React.FC<unknown> = () =>\n  React.createElement(\n    React.Suspense,\n    { fallback: React.createElement('div', { className: 'p-6 text-sm text-muted-foreground' }, 'Carregando…') },\n    React.createElement(LazyHelpdeskConsole, null),\n  )\n\nexport interface SupportPluginOptions {\n  /** Label for the plugin and the user-menu entry (default \"Suporte\"). */\n  label?: string\n  scope?: PluginScope\n  verticalId?: VerticalId\n  /** Knowledge-base content — overrides the sample FAQ that ships by default. */\n  faq?: FaqItem[]\n  /** Release notes shown in the \"Novidades\" card. */\n  whatsNew?: WhatsNewItem[]\n  /** Status components listed under the Status card. */\n  statusComponents?: StatusComponent[]\n}\n\nexport function createSupportPlugin(options?: SupportPluginOptions): PluginManifest {\n  const label = options?.label ?? 'Suporte'\n  registerTranslations(supportLocales)\n  // Make the Dico's \"modo relato\" tool runnable (client-plane executor). Guarded\n  // to the browser inside, so this is a no-op when the manifest is built on the\n  // server or in a unit test.\n  registerSupportAITools()\n\n  const content: SupportCenterContent = {\n    faq: options?.faq ?? defaultFaq,\n    whatsNew: options?.whatsNew ?? defaultWhatsNew,\n    statusComponents: options?.statusComponents ?? defaultStatusComponents,\n  }\n\n  const SupportPage: React.FC<unknown> = () =>\n    React.createElement(\n      React.Suspense,\n      { fallback: React.createElement('div', { className: 'p-6 text-sm text-muted-foreground' }, 'Carregando…') },\n      React.createElement(LazySupportCenter, { content }),\n    )\n\n  return {\n    id: 'support',\n    name: label,\n    icon: 'LifeBuoy',\n    version: '0.1.0',\n    scope: options?.scope ?? 'universal',\n    verticalId: options?.verticalId,\n    defaultEnabled: true,\n    dependencies: [],\n\n    // Support is for everyone, like the V1 support panel (\"nasce liberada em\n    // todos os perfis\") — so the route is open to any authenticated user rather\n    // than gated by a deny-by-default feature. Only `support.all` is a declared\n    // permission: it unlocks the \"Toda a empresa\" view, and ships denied (the\n    // admin/owner holds it).\n    declaredFeatures: [\n      { id: 'support.all', label: 'Solicitações de toda a empresa', group: label },\n    ],\n\n    // The requester reaches Suporte from the user menu. The OPERATOR console line\n    // is gated by the `console` FACET — it shows ONLY in the workspace that runs\n    // the helpdesk (GoControl), where the facet is on. In a store (Pertinho,\n    // Artorius…) the facet is off, so the line is absent no matter who is logged\n    // in. It is a per-TENANT line: you see it when you are IN the GoControl\n    // workspace, not because of who you are.\n    navigation: [\n      {\n        id: 'support-console',\n        section: 'main',\n        position: 45,\n        label: 'Central de Chamados',\n        route: '/support/console',\n        icon: 'LifeBuoy',\n        // Sit right below \"Clientes\": land above the line the rail draws next\n        // after it (AtendeAI, then the CRM/financial block).\n        before: ['/atendeai', '/sales', '/financial'],\n        requiresFacet: 'console',\n      },\n    ],\n\n    // Off for every tenant by default; enabled only for the helpdesk workspace\n    // with scripts/support-enable-console.mjs. A store that turns on Suporte does\n    // NOT get it.\n    facets: [\n      {\n        id: 'console',\n        label: 'Central de Chamados (operador)',\n        description: 'O console cross-tenant do suporte — só no workspace que opera o helpdesk.',\n      },\n    ],\n\n    // \"Modo relato\": the assistant registers a request instead of improvising a\n    // fix. The executor is wired above (registerSupportAITools); the opener\n    // suggestions ride on the tool (the V1 doors).\n    aiTools: supportAITools,\n\n    routes: [\n      {\n        path: '/support',\n        component: SupportPage as React.ComponentType<unknown>,\n        guard: 'authenticated',\n      },\n      {\n        // The helpdesk console. Open to any authenticated user as a route; the\n        // view calls support_is_operator() and shows \"acesso restrito\" to a\n        // non-operator, and every data call is gated server-side anyway.\n        path: '/support/console',\n        component: HelpdeskConsolePage as React.ComponentType<unknown>,\n        guard: 'authenticated',\n        title: 'Central de Chamados',\n      },\n    ],\n\n    migrations: MIGRATIONS.map((entry) => ({\n      id: `support-${entry.id}`,\n      version: '0.1.0',\n      sql: entry.sql,\n      description:\n        'Central de Suporte do Dico: the plg_support_* tables (requests, messages, events, attachments, notifications), their RLS, the per-tenant number trigger and the private support-attachments bucket.',\n    })),\n\n    locales: supportLocales,\n  }\n}\n\nexport { useSupportStore } from './store'\n// A store's chamados by status, for embedding in that store's CRM card (the CRM\n// resolves the store tenant from company.metadata.tenant_id_v2 and passes it).\nexport { HelpdeskStatusPanel } from './components/HelpdeskStatusPanel'\nexport * from './types'\n"]}

package/dist/lib/content.d.ts

@@ -0,0 +1,24 @@
+export interface FaqItem {
+    id: string;
+    question: string;
+    answer: string;
+    /** YouTube/Vimeo watch or embed URL, or a direct mp4 — optional explainer video. */
+    videoUrl?: string;
+    category?: string;
+}
+export interface WhatsNewItem {
+    id: string;
+    date: string;
+    title: string;
+    note?: string;
+}
+export declare const defaultFaq: FaqItem[];
+export declare const defaultWhatsNew: WhatsNewItem[];
+export interface StatusComponent {
+    id: string;
+    label: string;
+}
+export declare const defaultStatusComponents: StatusComponent[];
+/** Turn a watch/share URL into an embeddable one; pass through direct files. */
+export declare function toEmbedUrl(url: string): string;
+//# sourceMappingURL=content.d.ts.map

package/dist/lib/content.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"content.d.ts","sourceRoot":"","sources":["../../src/lib/content.ts"],"names":[],"mappings":"AAQA,MAAM,WAAW,OAAO;IACtB,EAAE,EAAE,MAAM,CAAA;IACV,QAAQ,EAAE,MAAM,CAAA;IAChB,MAAM,EAAE,MAAM,CAAA;IACd,oFAAoF;IACpF,QAAQ,CAAC,EAAE,MAAM,CAAA;IACjB,QAAQ,CAAC,EAAE,MAAM,CAAA;CAClB;AAED,MAAM,WAAW,YAAY;IAC3B,EAAE,EAAE,MAAM,CAAA;IACV,IAAI,EAAE,MAAM,CAAA;IACZ,KAAK,EAAE,MAAM,CAAA;IACb,IAAI,CAAC,EAAE,MAAM,CAAA;CACd;AAED,eAAO,MAAM,UAAU,EAAE,OAAO,EA6B/B,CAAA;AAED,eAAO,MAAM,eAAe,EAAE,YAAY,EAOzC,CAAA;AAID,MAAM,WAAW,eAAe;IAC9B,EAAE,EAAE,MAAM,CAAA;IACV,KAAK,EAAE,MAAM,CAAA;CACd;AAED,eAAO,MAAM,uBAAuB,EAAE,eAAe,EAGpD,CAAA;AAED,gFAAgF;AAChF,wBAAgB,UAAU,CAAC,GAAG,EAAE,MAAM,GAAG,MAAM,CAM9C"}

package/dist/lib/fix-prompt.d.ts

@@ -0,0 +1,30 @@
+import type { SupportKind, SupportStatus, SupportMessage, SupportEvent, SupportAttachment } from '../types';
+/** The fields the prompt needs — satisfied by both the requester's
+ *  SupportRequestDetail and the operator's ConsoleDetail. */
+export interface FixPromptInput {
+    number: number;
+    kind: SupportKind;
+    status: SupportStatus;
+    subject: string | null;
+    description: string;
+    route: string | null;
+    screenSnapshot: Record<string, unknown>;
+    messages: SupportMessage[];
+    events: SupportEvent[];
+    attachments: SupportAttachment[];
+    /** The store (tenant) the ticket is from, and the user who reported it — so a
+     *  coding agent can resolve the exact account and reproduce against it. */
+    tenantId?: string;
+    createdBy?: string;
+}
+/**
+ * The prompt an operator copies into Claude to go fix a reported issue.
+ *
+ * It carries everything Claude needs to find the cause without a second
+ * round-trip: which app and screen, the user's own words, the trail of routes
+ * and buttons that led to it, and the conversation so far. English scaffolding
+ * (it is read by a coding agent) around the user's pt-BR text (left verbatim —
+ * the exact words are the bug report).
+ */
+export declare function buildFixPrompt(detail: FixPromptInput, appName?: string): string;
+//# sourceMappingURL=fix-prompt.d.ts.map

package/dist/lib/fix-prompt.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"fix-prompt.d.ts","sourceRoot":"","sources":["../../src/lib/fix-prompt.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,WAAW,EAAE,aAAa,EAAE,cAAc,EAAE,YAAY,EAAE,iBAAiB,EAAE,MAAM,UAAU,CAAA;AAG3G;6DAC6D;AAC7D,MAAM,WAAW,cAAc;IAC7B,MAAM,EAAE,MAAM,CAAA;IACd,IAAI,EAAE,WAAW,CAAA;IACjB,MAAM,EAAE,aAAa,CAAA;IACrB,OAAO,EAAE,MAAM,GAAG,IAAI,CAAA;IACtB,WAAW,EAAE,MAAM,CAAA;IACnB,KAAK,EAAE,MAAM,GAAG,IAAI,CAAA;IACpB,cAAc,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,CAAA;IACvC,QAAQ,EAAE,cAAc,EAAE,CAAA;IAC1B,MAAM,EAAE,YAAY,EAAE,CAAA;IACtB,WAAW,EAAE,iBAAiB,EAAE,CAAA;IAChC;+EAC2E;IAC3E,QAAQ,CAAC,EAAE,MAAM,CAAA;IACjB,SAAS,CAAC,EAAE,MAAM,CAAA;CACnB;AAED;;;;;;;;GAQG;AACH,wBAAgB,cAAc,CAAC,MAAM,EAAE,cAAc,EAAE,OAAO,CAAC,EAAE,MAAM,GAAG,MAAM,CAuD/E"}

package/dist/lib/report-tool.d.ts

@@ -0,0 +1,25 @@
+import type { PluginAITool } from '@fayz-ai/core';
+export declare const supportAITools: PluginAITool[];
+export interface ReportIssueResult {
+    ok: boolean;
+    id?: string;
+    number?: number;
+    status?: string;
+    attachments?: number;
+    ref?: {
+        id: string;
+        label: string;
+        path: string;
+    };
+    message?: string;
+    error?: string;
+}
+/**
+ * Register the client-plane executor for `reportIssue`.
+ *
+ * Done through a DYNAMIC import of @fayz-ai/admin, guarded to the browser, so
+ * building the manifest (and unit-testing it) never pulls the admin React chain
+ * — the same reason index.ts lazy-loads the views. Idempotent.
+ */
+export declare function registerSupportAITools(): void;
+//# sourceMappingURL=report-tool.d.ts.map

package/dist/lib/report-tool.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"report-tool.d.ts","sourceRoot":"","sources":["../../src/lib/report-tool.ts"],"names":[],"mappings":"AACA,OAAO,KAAK,EAAE,YAAY,EAAE,MAAM,eAAe,CAAA;AAiDjD,eAAO,MAAM,cAAc,EAAE,YAAY,EA4DxC,CAAA;AAED,MAAM,WAAW,iBAAiB;IAChC,EAAE,EAAE,OAAO,CAAA;IACX,EAAE,CAAC,EAAE,MAAM,CAAA;IACX,MAAM,CAAC,EAAE,MAAM,CAAA;IACf,MAAM,CAAC,EAAE,MAAM,CAAA;IACf,WAAW,CAAC,EAAE,MAAM,CAAA;IACpB,GAAG,CAAC,EAAE;QAAE,EAAE,EAAE,MAAM,CAAC;QAAC,KAAK,EAAE,MAAM,CAAC;QAAC,IAAI,EAAE,MAAM,CAAA;KAAE,CAAA;IACjD,OAAO,CAAC,EAAE,MAAM,CAAA;IAChB,KAAK,CAAC,EAAE,MAAM,CAAA;CACf;AAwHD;;;;;;GAMG;AACH,wBAAgB,sBAAsB,IAAI,IAAI,CAc7C"}

package/dist/lib/vocabulary.d.ts

@@ -0,0 +1,34 @@
+import type { SupportKind, SupportStatus, SupportFilter, SupportEventType, SupportPriority } from '../types';
+export declare const KIND_LABEL: Record<SupportKind, string>;
+export declare const STATUS_LABEL: Record<SupportStatus, string>;
+export type BadgeTone = 'default' | 'secondary' | 'success' | 'warning' | 'destructive' | 'outline';
+export declare const PRIORITY_LABEL: Record<SupportPriority, string>;
+export declare const PRIORITY_TONE: Record<SupportPriority, BadgeTone>;
+/** Triage order: urgent first. */
+export declare const PRIORITY_ORDER: SupportPriority[];
+export declare const STATUS_TONE: Record<SupportStatus, BadgeTone>;
+export declare const FILTER_STATUSES: Record<Exclude<SupportFilter, 'all'>, SupportStatus[]>;
+export declare const FILTER_LABEL: Record<SupportFilter, string>;
+/** The statuses that still let the person write / attach. */
+export declare function canMessage(status: SupportStatus): boolean;
+/** Cancel is only offered before the team picks it up. */
+export declare function canCancel(status: SupportStatus): boolean;
+/** "Ficou bom / Ainda não resolveu" replaces the message box here. */
+export declare function canValidate(status: SupportStatus): boolean;
+export declare const DOORS: Array<{
+    kind: SupportKind;
+    title: string;
+    hint: string;
+    icon: string;
+}>;
+export declare const FORM_COPY: Record<SupportKind, {
+    title: string;
+    intro: string;
+    subjectPlaceholder: string;
+}>;
+export declare const EVENT_LABEL: Record<SupportEventType, string>;
+/** The history line as shown: "Andamento: Em atendimento" etc. */
+export declare function eventLine(type: SupportEventType, note: string | null): string;
+/** Subject fallback: first line/sentence of the description, capped at 200. */
+export declare function deriveSubject(description: string): string;
+//# sourceMappingURL=vocabulary.d.ts.map

package/dist/lib/vocabulary.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"vocabulary.d.ts","sourceRoot":"","sources":["../../src/lib/vocabulary.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,WAAW,EAAE,aAAa,EAAE,aAAa,EAAE,gBAAgB,EAAE,eAAe,EAAE,MAAM,UAAU,CAAA;AAK5G,eAAO,MAAM,UAAU,EAAE,MAAM,CAAC,WAAW,EAAE,MAAM,CAIlD,CAAA;AAED,eAAO,MAAM,YAAY,EAAE,MAAM,CAAC,aAAa,EAAE,MAAM,CAQtD,CAAA;AAGD,MAAM,MAAM,SAAS,GAAG,SAAS,GAAG,WAAW,GAAG,SAAS,GAAG,SAAS,GAAG,aAAa,GAAG,SAAS,CAAA;AAGnG,eAAO,MAAM,cAAc,EAAE,MAAM,CAAC,eAAe,EAAE,MAAM,CAK1D,CAAA;AAED,eAAO,MAAM,aAAa,EAAE,MAAM,CAAC,eAAe,EAAE,SAAS,CAK5D,CAAA;AAED,kCAAkC;AAClC,eAAO,MAAM,cAAc,EAAE,eAAe,EAAwC,CAAA;AAEpF,eAAO,MAAM,WAAW,EAAE,MAAM,CAAC,aAAa,EAAE,SAAS,CAQxD,CAAA;AAGD,eAAO,MAAM,eAAe,EAAE,MAAM,CAAC,OAAO,CAAC,aAAa,EAAE,KAAK,CAAC,EAAE,aAAa,EAAE,CAIlF,CAAA;AAED,eAAO,MAAM,YAAY,EAAE,MAAM,CAAC,aAAa,EAAE,MAAM,CAKtD,CAAA;AAED,6DAA6D;AAC7D,wBAAgB,UAAU,CAAC,MAAM,EAAE,aAAa,GAAG,OAAO,CAEzD;AAED,0DAA0D;AAC1D,wBAAgB,SAAS,CAAC,MAAM,EAAE,aAAa,GAAG,OAAO,CAExD;AAED,sEAAsE;AACtE,wBAAgB,WAAW,CAAC,MAAM,EAAE,aAAa,GAAG,OAAO,CAE1D;AAGD,eAAO,MAAM,KAAK,EAAE,KAAK,CAAC;IACxB,IAAI,EAAE,WAAW,CAAA;IACjB,KAAK,EAAE,MAAM,CAAA;IACb,IAAI,EAAE,MAAM,CAAA;IACZ,IAAI,EAAE,MAAM,CAAA;CACb,CAIA,CAAA;AAGD,eAAO,MAAM,SAAS,EAAE,MAAM,CAAC,WAAW,EAAE;IAAE,KAAK,EAAE,MAAM,CAAC;IAAC,KAAK,EAAE,MAAM,CAAC;IAAC,kBAAkB,EAAE,MAAM,CAAA;CAAE,CAgBvG,CAAA;AAED,eAAO,MAAM,WAAW,EAAE,MAAM,CAAC,gBAAgB,EAAE,MAAM,CAQxD,CAAA;AAED,kEAAkE;AAClE,wBAAgB,SAAS,CAAC,IAAI,EAAE,gBAAgB,EAAE,IAAI,EAAE,MAAM,GAAG,IAAI,GAAG,MAAM,CAO7E;AAED,+EAA+E;AAC/E,wBAAgB,aAAa,CAAC,WAAW,EAAE,MAAM,GAAG,MAAM,CAIzD"}

package/dist/locales/en.d.ts

@@ -0,0 +1,2 @@
+export declare const en: Record<string, string>;
+//# sourceMappingURL=en.d.ts.map

package/dist/locales/en.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"en.d.ts","sourceRoot":"","sources":["../../src/locales/en.ts"],"names":[],"mappings":"AAAA,eAAO,MAAM,EAAE,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAKrC,CAAA"}

package/dist/locales/index.d.ts

@@ -0,0 +1,2 @@
+export declare const supportLocales: Record<string, Record<string, string>>;
+//# sourceMappingURL=index.d.ts.map

package/dist/locales/index.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../src/locales/index.ts"],"names":[],"mappings":"AAGA,eAAO,MAAM,cAAc,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAAC,CAGjE,CAAA"}

package/dist/locales/pt-BR.d.ts

@@ -0,0 +1,2 @@
+export declare const ptBR: Record<string, string>;
+//# sourceMappingURL=pt-BR.d.ts.map

package/dist/locales/pt-BR.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"pt-BR.d.ts","sourceRoot":"","sources":["../../src/locales/pt-BR.ts"],"names":[],"mappings":"AAAA,eAAO,MAAM,IAAI,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAKvC,CAAA"}

package/dist/migrations/index.d.ts

@@ -0,0 +1,9 @@
+export declare const MIGRATION_000_BASELINE = "-- plugin-support \u2014 Central de Suporte do Dico: the solicita\u00E7\u00F5es a tenant files\n-- (problem / improvement / other), their conversation, history, attachments and\n-- the \"esperando voc\u00EA\" notifications. Port of the V1 support_* family.\n--\n-- Idempotent. Canonical RLS form: tenant_id IN (SELECT public.user_tenant_ids()).\n-- \"Minhas vs Toda a empresa\" is a query-layer filter on created_by, gated by the\n-- support.all feature \u2014 not an RLS distinction (the fleet has no SQL permission\n-- helper, and the cross-member triage read is the 2nd wave with the platform bridge).\n\nSET check_function_bodies = false;\n\n-- \u2500\u2500 tables \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\n\n-- The request itself. Carries, unseen by the person, the screen it was filed\n-- from (route, active unit, a snapshot of what was visible) \u2014 triage reads it first.\nCREATE TABLE IF NOT EXISTS public.plg_support_requests (\n  id uuid PRIMARY KEY DEFAULT gen_random_uuid(),\n  tenant_id uuid NOT NULL REFERENCES public.tenants(id) ON DELETE CASCADE,\n  number integer NOT NULL,                 -- per-tenant sequential #; filled by trigger\n  kind text NOT NULL,                      -- problem | improvement | other\n  subject text,                            -- optional; derived from first line when blank\n  description text NOT NULL,\n  status text NOT NULL DEFAULT 'received', -- received|in_service|waiting_you|in_development|resolved_check|closed|cancelled\n  route text,                              -- origin screen hash path\n  unit_id uuid,                            -- active unit when filed (informational snapshot, no FK)\n  screen_snapshot jsonb NOT NULL DEFAULT '{}'::jsonb,\n  origin_conversation_id uuid,             -- the Dico chat that spawned it, when any\n  area text,\n  created_by uuid NOT NULL DEFAULT auth.uid(), -- auth user; the owner of \"Minhas\". Default so the client cannot spoof it.\n  created_at timestamptz NOT NULL DEFAULT now(),\n  updated_at timestamptz NOT NULL DEFAULT now(),\n  resolved_at timestamptz,\n  metadata jsonb NOT NULL DEFAULT '{}'::jsonb\n);\nALTER TABLE public.plg_support_requests ENABLE ROW LEVEL SECURITY;\nCREATE INDEX IF NOT EXISTS idx_plg_support_requests_tenant ON public.plg_support_requests(tenant_id);\nCREATE INDEX IF NOT EXISTS idx_plg_support_requests_tenant_created_by ON public.plg_support_requests(tenant_id, created_by);\nCREATE INDEX IF NOT EXISTS idx_plg_support_requests_tenant_status ON public.plg_support_requests(tenant_id, status);\nCREATE UNIQUE INDEX IF NOT EXISTS uq_plg_support_requests_tenant_number ON public.plg_support_requests(tenant_id, number);\n\n-- The conversation inside the request (\"Escreva para a equipe\u2026\").\nCREATE TABLE IF NOT EXISTS public.plg_support_request_messages (\n  id uuid PRIMARY KEY DEFAULT gen_random_uuid(),\n  tenant_id uuid NOT NULL REFERENCES public.tenants(id) ON DELETE CASCADE,\n  request_id uuid NOT NULL REFERENCES public.plg_support_requests(id) ON DELETE CASCADE,\n  author_kind text NOT NULL DEFAULT 'user', -- user | team\n  author_id uuid DEFAULT auth.uid(),\n  body text NOT NULL,\n  created_at timestamptz NOT NULL DEFAULT now()\n);\nALTER TABLE public.plg_support_request_messages ENABLE ROW LEVEL SECURITY;\nCREATE INDEX IF NOT EXISTS idx_plg_support_request_messages_tenant ON public.plg_support_request_messages(tenant_id);\nCREATE INDEX IF NOT EXISTS idx_plg_support_request_messages_request ON public.plg_support_request_messages(request_id, created_at);\n\n-- The short-sentence history shown in the detail (\"Solicita\u00E7\u00E3o aberta\", \"Andamento: Cancelada\").\nCREATE TABLE IF NOT EXISTS public.plg_support_request_events (\n  id uuid PRIMARY KEY DEFAULT gen_random_uuid(),\n  tenant_id uuid NOT NULL REFERENCES public.tenants(id) ON DELETE CASCADE,\n  request_id uuid NOT NULL REFERENCES public.plg_support_requests(id) ON DELETE CASCADE,\n  type text NOT NULL,  -- opened|status_changed|validated_ok|reopened|cancelled|closed_no_reply|merged\n  note text,\n  created_at timestamptz NOT NULL DEFAULT now()\n);\nALTER TABLE public.plg_support_request_events ENABLE ROW LEVEL SECURITY;\nCREATE INDEX IF NOT EXISTS idx_plg_support_request_events_tenant ON public.plg_support_request_events(tenant_id);\nCREATE INDEX IF NOT EXISTS idx_plg_support_request_events_request ON public.plg_support_request_events(request_id, created_at);\n\n-- Attachment pointers; the file itself lives in the support-attachments bucket.\nCREATE TABLE IF NOT EXISTS public.plg_support_request_attachments (\n  id uuid PRIMARY KEY DEFAULT gen_random_uuid(),\n  tenant_id uuid NOT NULL REFERENCES public.tenants(id) ON DELETE CASCADE,\n  request_id uuid NOT NULL REFERENCES public.plg_support_requests(id) ON DELETE CASCADE,\n  storage_path text NOT NULL,  -- <tenant_id>/<request_id>/<uuid>/<name>\n  name text NOT NULL,\n  size_bytes bigint,\n  content_type text,\n  created_by uuid DEFAULT auth.uid(),\n  created_at timestamptz NOT NULL DEFAULT now()\n);\nALTER TABLE public.plg_support_request_attachments ENABLE ROW LEVEL SECURITY;\nCREATE INDEX IF NOT EXISTS idx_plg_support_request_attachments_tenant ON public.plg_support_request_attachments(tenant_id);\nCREATE INDEX IF NOT EXISTS idx_plg_support_request_attachments_request ON public.plg_support_request_attachments(request_id);\n\n-- The orange \"Esperando voc\u00EA\" counter and the bell notice when the team replies.\nCREATE TABLE IF NOT EXISTS public.plg_support_notifications (\n  id uuid PRIMARY KEY DEFAULT gen_random_uuid(),\n  tenant_id uuid NOT NULL REFERENCES public.tenants(id) ON DELETE CASCADE,\n  request_id uuid NOT NULL REFERENCES public.plg_support_requests(id) ON DELETE CASCADE,\n  user_id uuid NOT NULL,       -- who should see it\n  kind text,                   -- reply | resolved | waiting_you\n  read_at timestamptz,         -- NULL = unread (counts in the orange badge)\n  created_at timestamptz NOT NULL DEFAULT now()\n);\nALTER TABLE public.plg_support_notifications ENABLE ROW LEVEL SECURITY;\nCREATE INDEX IF NOT EXISTS idx_plg_support_notifications_tenant ON public.plg_support_notifications(tenant_id);\nCREATE INDEX IF NOT EXISTS idx_plg_support_notifications_user_unread ON public.plg_support_notifications(tenant_id, user_id, read_at);\n\n-- \u2500\u2500 per-tenant sequential number \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\n-- Each account counts its requests from #1. The advisory lock serialises the\n-- read-then-write per tenant so two concurrent opens don't collide on the number.\nCREATE OR REPLACE FUNCTION public.plg_support_assign_number()\nRETURNS trigger\nLANGUAGE plpgsql\nAS $fn$\nBEGIN\n  IF NEW.number IS NULL OR NEW.number = 0 THEN\n    PERFORM pg_advisory_xact_lock(hashtextextended('plg_support_requests:' || NEW.tenant_id::text, 0));\n    SELECT COALESCE(MAX(number), 0) + 1 INTO NEW.number\n    FROM public.plg_support_requests\n    WHERE tenant_id = NEW.tenant_id;\n  END IF;\n  RETURN NEW;\nEND;\n$fn$;\n\nDROP TRIGGER IF EXISTS trg_plg_support_assign_number ON public.plg_support_requests;\nCREATE TRIGGER trg_plg_support_assign_number\n  BEFORE INSERT ON public.plg_support_requests\n  FOR EACH ROW EXECUTE FUNCTION public.plg_support_assign_number();\n\n-- \u2500\u2500 touch updated_at \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\nCREATE OR REPLACE FUNCTION public.plg_support_touch_updated_at()\nRETURNS trigger\nLANGUAGE plpgsql\nAS $fn$\nBEGIN\n  NEW.updated_at := now();\n  RETURN NEW;\nEND;\n$fn$;\n\nDROP TRIGGER IF EXISTS trg_plg_support_requests_touch ON public.plg_support_requests;\nCREATE TRIGGER trg_plg_support_requests_touch\n  BEFORE UPDATE ON public.plg_support_requests\n  FOR EACH ROW EXECUTE FUNCTION public.plg_support_touch_updated_at();\n\n-- \u2500\u2500 row security + grants (idempotent) \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\nDO $rls$\nDECLARE t text;\nBEGIN\n  FOR t IN SELECT unnest(ARRAY[\n    'plg_support_requests',\n    'plg_support_request_messages',\n    'plg_support_request_events',\n    'plg_support_request_attachments',\n    'plg_support_notifications'\n  ])\n  LOOP\n    EXECUTE format('ALTER TABLE public.%I ENABLE ROW LEVEL SECURITY', t);\n    EXECUTE format('GRANT ALL ON public.%I TO authenticated', t);\n    EXECUTE format('GRANT ALL ON public.%I TO service_role', t);\n    BEGIN\n      EXECUTE format('GRANT MAINTAIN ON public.%I TO anon', t);\n    EXCEPTION WHEN insufficient_privilege OR undefined_object OR feature_not_supported THEN\n      RAISE NOTICE 'plg_support: skipped GRANT MAINTAIN on % (% )', t, SQLERRM;\n    END;\n    IF NOT EXISTS (SELECT 1 FROM pg_policies WHERE schemaname='public' AND tablename=t AND policyname=t||'_select') THEN\n      EXECUTE format('CREATE POLICY %I ON public.%I FOR SELECT TO authenticated USING (tenant_id IN (SELECT public.user_tenant_ids()))', t||'_select', t);\n    END IF;\n    IF NOT EXISTS (SELECT 1 FROM pg_policies WHERE schemaname='public' AND tablename=t AND policyname=t||'_insert') THEN\n      EXECUTE format('CREATE POLICY %I ON public.%I FOR INSERT TO authenticated WITH CHECK (tenant_id IN (SELECT public.user_tenant_ids()))', t||'_insert', t);\n    END IF;\n    IF NOT EXISTS (SELECT 1 FROM pg_policies WHERE schemaname='public' AND tablename=t AND policyname=t||'_update') THEN\n      EXECUTE format('CREATE POLICY %I ON public.%I FOR UPDATE TO authenticated USING (tenant_id IN (SELECT public.user_tenant_ids()))', t||'_update', t);\n    END IF;\n    IF NOT EXISTS (SELECT 1 FROM pg_policies WHERE schemaname='public' AND tablename=t AND policyname=t||'_delete') THEN\n      EXECUTE format('CREATE POLICY %I ON public.%I FOR DELETE TO authenticated USING (tenant_id IN (SELECT public.user_tenant_ids()))', t||'_delete', t);\n    END IF;\n  END LOOP;\nEND $rls$;\n\n-- \u2500\u2500 attachments bucket (private; read by tenant folder) \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\n-- Path convention: <tenant_id>/<request_id>/<uuid>/<name>. A captura de tela\n-- pode ter nome e valor de cliente borrados mas ainda sens\u00EDvel \u2014 bucket privado,\n-- servido por URL assinada de curta dura\u00E7\u00E3o; quem n\u00E3o \u00E9 do tenant n\u00E3o alcan\u00E7a.\nINSERT INTO storage.buckets (id, name, public, file_size_limit, allowed_mime_types)\nVALUES ('support-attachments', 'support-attachments', false, 20971520,\n        ARRAY['image/jpeg','image/png','image/webp','image/gif','application/pdf',\n              'text/plain','text/csv','audio/mpeg','audio/webm','video/mp4','video/webm'])\nON CONFLICT (id) DO UPDATE SET\n  public             = EXCLUDED.public,\n  file_size_limit    = EXCLUDED.file_size_limit,\n  allowed_mime_types = EXCLUDED.allowed_mime_types;\n\nDROP POLICY IF EXISTS plg_support_attachments_read   ON storage.objects;\nDROP POLICY IF EXISTS plg_support_attachments_insert ON storage.objects;\nDROP POLICY IF EXISTS plg_support_attachments_update ON storage.objects;\nDROP POLICY IF EXISTS plg_support_attachments_delete ON storage.objects;\n\nCREATE POLICY plg_support_attachments_read ON storage.objects\n  FOR SELECT TO authenticated\n  USING (bucket_id = 'support-attachments'\n    AND (storage.foldername(name))[1] IN (SELECT public.user_tenant_ids()::text));\n\nCREATE POLICY plg_support_attachments_insert ON storage.objects\n  FOR INSERT TO authenticated\n  WITH CHECK (bucket_id = 'support-attachments'\n    AND (storage.foldername(name))[1] IN (SELECT public.user_tenant_ids()::text));\n\nCREATE POLICY plg_support_attachments_update ON storage.objects\n  FOR UPDATE TO authenticated\n  USING (bucket_id = 'support-attachments'\n    AND (storage.foldername(name))[1] IN (SELECT public.user_tenant_ids()::text))\n  WITH CHECK (bucket_id = 'support-attachments'\n    AND (storage.foldername(name))[1] IN (SELECT public.user_tenant_ids()::text));\n\nCREATE POLICY plg_support_attachments_delete ON storage.objects\n  FOR DELETE TO authenticated\n  USING (bucket_id = 'support-attachments'\n    AND (storage.foldername(name))[1] IN (SELECT public.user_tenant_ids()::text));\n";
+export declare const MIGRATION_001_HELPDESK = "-- plugin-support \u2014 2nd wave: the cross-tenant helpdesk the baseline foresaw\n-- (\"the cross-member triage read is the 2nd wave with the platform bridge\").\n--\n-- GoControl is the helpdesk: a small ALLOW-LIST of operators reads and acts on\n-- the support requests of EVERY tenant, through SECURITY DEFINER functions that\n-- carry the tenant boundary themselves. The per-tenant RLS from the baseline is\n-- untouched \u2014 a store still sees only its own requests. Only a seeded operator,\n-- and only through these functions, crosses it.\n--\n-- Idempotent. Additive only (new columns, a new table, new functions).\n\nSET check_function_bodies = false;\n\n-- \u2500\u2500 new columns on the request \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\nALTER TABLE public.plg_support_requests\n  ADD COLUMN IF NOT EXISTS priority text NOT NULL DEFAULT 'normal';  -- low|normal|high|urgent\nALTER TABLE public.plg_support_requests\n  ADD COLUMN IF NOT EXISTS linked_lead_id uuid;      -- a CRM lead/client the operator tied to it\nALTER TABLE public.plg_support_requests\n  ADD COLUMN IF NOT EXISTS linked_lead_name text;    -- denormalised: the operator's tenant, not the requester's\n\n-- \u2500\u2500 who may operate the helpdesk \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\n-- The allow-list is the whole security boundary of the cross-tenant read. A row\n-- here is a GoControl support operator. Nobody writes this from the app; it is\n-- seeded by an admin (see agent-provision / seed script).\nCREATE TABLE IF NOT EXISTS public.plg_support_operators (\n  user_id    uuid PRIMARY KEY,\n  note       text,\n  created_at timestamptz NOT NULL DEFAULT now()\n);\nALTER TABLE public.plg_support_operators ENABLE ROW LEVEL SECURITY;\nGRANT SELECT ON public.plg_support_operators TO authenticated;\nGRANT ALL    ON public.plg_support_operators TO service_role;\n-- A user may read ONLY their own row \u2014 enough to answer \"am I an operator?\" in\n-- the UI, and it reveals no one else.\nDROP POLICY IF EXISTS plg_support_operators_self ON public.plg_support_operators;\nCREATE POLICY plg_support_operators_self ON public.plg_support_operators\n  FOR SELECT TO authenticated USING (user_id = auth.uid());\n\n-- \u2500\u2500 gate \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\n-- Operator = acting IN the helpdesk workspace. The caller's CURRENT tenant\n-- (app.current_tenant_id \u2014 the workspace they have open) must be the one that\n-- runs the helpdesk (support `console` facet active) AND they must be a member\n-- of it. So the console is strictly per-WORKSPACE: it works only while you are\n-- inside GoControl, never from a store, whoever you are. The plg_support_operators\n-- allow-list stays as an explicit extra, but it too only counts while you are in\n-- a helpdesk workspace \u2014 it never opens the console from a store.\nCREATE OR REPLACE FUNCTION public.support_is_operator()\nRETURNS boolean\nLANGUAGE sql STABLE SECURITY DEFINER SET search_path TO ''\nAS $fn$\n  SELECT EXISTS (\n    SELECT 1\n    FROM app.tenant_plugins tp\n    WHERE tp.plugin_id = 'support' AND tp.facet = 'console' AND tp.status = 'active'\n      AND tp.tenant_id = app.current_tenant_id()\n      AND (\n        EXISTS (\n          SELECT 1 FROM app.memberships m\n          WHERE m.tenant_id = tp.tenant_id AND m.user_id = auth.uid() AND m.active\n        )\n        OR EXISTS (SELECT 1 FROM public.plg_support_operators o WHERE o.user_id = auth.uid())\n      )\n  );\n$fn$;\nGRANT EXECUTE ON FUNCTION public.support_is_operator() TO authenticated;\n\n-- A guard the write functions share \u2014 raises if the caller is not an operator.\nCREATE OR REPLACE FUNCTION public.support_console_guard()\nRETURNS void\nLANGUAGE plpgsql STABLE SECURITY DEFINER SET search_path TO ''\nAS $fn$\nBEGIN\n  IF NOT public.support_is_operator() THEN\n    RAISE EXCEPTION 'not a support operator' USING ERRCODE = '42501';\n  END IF;\nEND;\n$fn$;\nGRANT EXECUTE ON FUNCTION public.support_console_guard() TO authenticated;\n\n-- Resolve the auth user who opened a ticket to a human name: the person record\n-- in that tenant, else the signed-up full name, else the e-mail. So the console\n-- shows \"Vini\" instead of a uuid.\nCREATE OR REPLACE FUNCTION public._support_user_name(p_user uuid, p_tenant uuid)\nRETURNS text\nLANGUAGE sql STABLE SECURITY DEFINER SET search_path TO ''\nAS $fn$\n  SELECT COALESCE(\n    (SELECT NULLIF(btrim(p.name), '')\n       FROM app.memberships m JOIN public.people p ON p.id = m.person_id\n      WHERE m.user_id = p_user AND m.tenant_id = p_tenant LIMIT 1),\n    (SELECT NULLIF(btrim(u.raw_user_meta_data->>'full_name'), '') FROM auth.users u WHERE u.id = p_user),\n    (SELECT NULLIF(btrim(u.raw_user_meta_data->>'name'), '') FROM auth.users u WHERE u.id = p_user),\n    (SELECT u.email FROM auth.users u WHERE u.id = p_user)\n  );\n$fn$;\nGRANT EXECUTE ON FUNCTION public._support_user_name(uuid, uuid) TO authenticated;\n\n-- \u2500\u2500 read: every tenant's requests, for an operator \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\nCREATE OR REPLACE FUNCTION public.support_console_requests(\n  p_statuses text[] DEFAULT NULL,\n  p_search   text   DEFAULT NULL\n)\nRETURNS jsonb\nLANGUAGE plpgsql STABLE SECURITY DEFINER SET search_path TO ''\nAS $fn$\nDECLARE result jsonb;\nBEGIN\n  PERFORM public.support_console_guard();\n  SELECT COALESCE(jsonb_agg(row_to_json(r)), '[]'::jsonb) INTO result\n  FROM (\n    SELECT\n      q.id, q.number, q.kind, q.subject, q.description, q.status, q.priority,\n      q.route, q.created_by, public._support_user_name(q.created_by, q.tenant_id) AS created_by_name,\n      q.created_at, q.updated_at,\n      q.linked_lead_id, q.linked_lead_name,\n      q.tenant_id, t.name AS tenant_name, t.slug AS tenant_slug,\n      (SELECT count(*) FROM public.plg_support_request_messages m WHERE m.request_id = q.id) AS message_count\n    FROM public.plg_support_requests q\n    LEFT JOIN public.tenants t ON t.id = q.tenant_id\n    WHERE (p_statuses IS NULL OR q.status = ANY(p_statuses))\n      AND (p_search IS NULL OR p_search = ''\n           OR q.subject ILIKE '%'||p_search||'%'\n           OR q.description ILIKE '%'||p_search||'%'\n           OR t.name ILIKE '%'||p_search||'%')\n    ORDER BY\n      CASE q.priority WHEN 'urgent' THEN 0 WHEN 'high' THEN 1 WHEN 'normal' THEN 2 ELSE 3 END,\n      q.updated_at DESC\n  ) r;\n  RETURN result;\nEND;\n$fn$;\nGRANT EXECUTE ON FUNCTION public.support_console_requests(text[], text) TO authenticated;\n\n-- \u2500\u2500 read: one request in full \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\nCREATE OR REPLACE FUNCTION public.support_console_detail(p_request_id uuid)\nRETURNS jsonb\nLANGUAGE plpgsql STABLE SECURITY DEFINER SET search_path TO ''\nAS $fn$\nDECLARE result jsonb;\nBEGIN\n  PERFORM public.support_console_guard();\n  SELECT jsonb_build_object(\n    'request', (SELECT row_to_json(x) FROM (\n        SELECT q.*, t.name AS tenant_name, t.slug AS tenant_slug,\n               public._support_user_name(q.created_by, q.tenant_id) AS created_by_name\n        FROM public.plg_support_requests q\n        LEFT JOIN public.tenants t ON t.id = q.tenant_id\n        WHERE q.id = p_request_id) x),\n    'messages', (SELECT COALESCE(jsonb_agg(row_to_json(m) ORDER BY m.created_at), '[]'::jsonb)\n                 FROM public.plg_support_request_messages m WHERE m.request_id = p_request_id),\n    'events', (SELECT COALESCE(jsonb_agg(row_to_json(e) ORDER BY e.created_at), '[]'::jsonb)\n               FROM public.plg_support_request_events e WHERE e.request_id = p_request_id),\n    'attachments', (SELECT COALESCE(jsonb_agg(row_to_json(a) ORDER BY a.created_at), '[]'::jsonb)\n                    FROM public.plg_support_request_attachments a WHERE a.request_id = p_request_id)\n  ) INTO result;\n  RETURN result;\nEND;\n$fn$;\nGRANT EXECUTE ON FUNCTION public.support_console_detail(uuid) TO authenticated;\n\n-- Internal: drop one unread notice to the requester, in their own tenant.\nCREATE OR REPLACE FUNCTION public._support_notify(p_request_id uuid, p_kind text)\nRETURNS void\nLANGUAGE plpgsql SECURITY DEFINER SET search_path TO ''\nAS $fn$\nDECLARE v_tenant uuid; v_user uuid;\nBEGIN\n  SELECT tenant_id, created_by INTO v_tenant, v_user\n  FROM public.plg_support_requests WHERE id = p_request_id;\n  IF v_user IS NULL THEN RETURN; END IF;\n  INSERT INTO public.plg_support_notifications (tenant_id, request_id, user_id, kind)\n  VALUES (v_tenant, p_request_id, v_user, p_kind);\nEND;\n$fn$;\n\n-- \u2500\u2500 write: operator changes status (and the client hears about it) \u2500\u2500\u2500\u2500\u2500\u2500\u2500\nCREATE OR REPLACE FUNCTION public.support_console_set_status(\n  p_request_id uuid, p_status text, p_note text DEFAULT NULL\n)\nRETURNS jsonb\nLANGUAGE plpgsql SECURITY DEFINER SET search_path TO ''\nAS $fn$\nDECLARE v_tenant uuid;\nBEGIN\n  PERFORM public.support_console_guard();\n  IF p_status NOT IN ('received','in_service','waiting_you','in_development','resolved_check','closed','cancelled') THEN\n    RAISE EXCEPTION 'invalid status %', p_status USING ERRCODE = '22023';\n  END IF;\n  SELECT tenant_id INTO v_tenant FROM public.plg_support_requests WHERE id = p_request_id;\n  IF v_tenant IS NULL THEN RAISE EXCEPTION 'request not found' USING ERRCODE = 'P0002'; END IF;\n  UPDATE public.plg_support_requests\n    SET status = p_status,\n        resolved_at = CASE WHEN p_status IN ('resolved_check','closed') THEN now() ELSE resolved_at END\n    WHERE id = p_request_id;\n  INSERT INTO public.plg_support_request_events (tenant_id, request_id, type, note)\n    VALUES (v_tenant, p_request_id, 'status_changed', p_status);\n  PERFORM public._support_notify(p_request_id,\n    CASE WHEN p_status IN ('waiting_you','resolved_check') THEN 'waiting_you'\n         WHEN p_status IN ('closed') THEN 'resolved' ELSE 'reply' END);\n  RETURN public.support_console_detail(p_request_id);\nEND;\n$fn$;\nGRANT EXECUTE ON FUNCTION public.support_console_set_status(uuid, text, text) TO authenticated;\n\n-- \u2500\u2500 write: operator sets priority \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\nCREATE OR REPLACE FUNCTION public.support_console_set_priority(p_request_id uuid, p_priority text)\nRETURNS jsonb\nLANGUAGE plpgsql SECURITY DEFINER SET search_path TO ''\nAS $fn$\nBEGIN\n  PERFORM public.support_console_guard();\n  IF p_priority NOT IN ('low','normal','high','urgent') THEN\n    RAISE EXCEPTION 'invalid priority %', p_priority USING ERRCODE = '22023';\n  END IF;\n  UPDATE public.plg_support_requests SET priority = p_priority WHERE id = p_request_id;\n  RETURN public.support_console_detail(p_request_id);\nEND;\n$fn$;\nGRANT EXECUTE ON FUNCTION public.support_console_set_priority(uuid, text) TO authenticated;\n\n-- \u2500\u2500 write: operator replies to the requester \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\nCREATE OR REPLACE FUNCTION public.support_console_reply(p_request_id uuid, p_body text)\nRETURNS jsonb\nLANGUAGE plpgsql SECURITY DEFINER SET search_path TO ''\nAS $fn$\nDECLARE v_tenant uuid;\nBEGIN\n  PERFORM public.support_console_guard();\n  IF p_body IS NULL OR btrim(p_body) = '' THEN RAISE EXCEPTION 'empty message' USING ERRCODE = '22023'; END IF;\n  SELECT tenant_id INTO v_tenant FROM public.plg_support_requests WHERE id = p_request_id;\n  IF v_tenant IS NULL THEN RAISE EXCEPTION 'request not found' USING ERRCODE = 'P0002'; END IF;\n  INSERT INTO public.plg_support_request_messages (tenant_id, request_id, author_kind, author_id, body)\n    VALUES (v_tenant, p_request_id, 'team', auth.uid(), btrim(p_body));\n  PERFORM public._support_notify(p_request_id, 'reply');\n  RETURN public.support_console_detail(p_request_id);\nEND;\n$fn$;\nGRANT EXECUTE ON FUNCTION public.support_console_reply(uuid, text) TO authenticated;\n\n-- \u2500\u2500 write: operator links a CRM lead/client \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\nCREATE OR REPLACE FUNCTION public.support_console_link_lead(\n  p_request_id uuid, p_lead_id uuid, p_lead_name text DEFAULT NULL\n)\nRETURNS jsonb\nLANGUAGE plpgsql SECURITY DEFINER SET search_path TO ''\nAS $fn$\nBEGIN\n  PERFORM public.support_console_guard();\n  UPDATE public.plg_support_requests\n    SET linked_lead_id = p_lead_id, linked_lead_name = p_lead_name\n    WHERE id = p_request_id;\n  RETURN public.support_console_detail(p_request_id);\nEND;\n$fn$;\nGRANT EXECUTE ON FUNCTION public.support_console_link_lead(uuid, uuid, text) TO authenticated;\n";
+export declare const MIGRATION_002_OPERATOR_ATTACHMENT_READ = "-- plugin-support \u2014 let a helpdesk OPERATOR open a chamado's attachments.\n-- Idempotent / replay-safe.\n--\n-- The bucket's read policy (000_baseline) scopes every object to its owning\n-- tenant: (storage.foldername(name))[1] IN user_tenant_ids(). That is right for\n-- the store, but the GoControl operator is in ANOTHER tenant, so the signed URL\n-- never comes back and the console shows \"anexo\" instead of the image. This adds\n-- a SECOND, permissive SELECT policy (RLS OR-combines them, so the tenant rule is\n-- untouched) that lets an operator read any support-attachments object \u2014 gated by\n-- the same support_is_operator() that guards the whole console. Read only: upload,\n-- update and delete stay tenant-scoped.\nDROP POLICY IF EXISTS plg_support_attachments_operator_read ON storage.objects;\nCREATE POLICY plg_support_attachments_operator_read ON storage.objects\n  FOR SELECT TO authenticated\n  USING (bucket_id = 'support-attachments' AND public.support_is_operator());\n";
+export declare const MIGRATION_003_OPERATOR_ATTACHMENT_READ_FIX = "-- plugin-support \u2014 make the operator attachment policy actually work from Storage.\n-- Idempotent / replay-safe.\n--\n-- 002 gated the operator read on support_is_operator(), which asks\n-- app.current_tenant_id() \u2014 the OPEN workspace. That GUC is set on the normal\n-- data API, but NOT on a Storage sign request, so inside the bucket policy it is\n-- null and the check fails: the operator still got a 400 and saw \"anexo\".\n--\n-- This swaps to a context-independent test that leans only on auth.uid() (always\n-- present from the JWT): the user is a seeded cross-tenant operator, OR an active\n-- member of a tenant that runs the console (the facet). Same intent as\n-- support_is_operator(), minus the current-workspace scoping that Storage cannot\n-- answer. SECURITY DEFINER so the lookups bypass RLS, like the original.\nCREATE OR REPLACE FUNCTION public.support_is_operator_global()\nRETURNS boolean\nLANGUAGE sql STABLE SECURITY DEFINER SET search_path TO ''\nAS $fn$\n  SELECT\n    EXISTS (SELECT 1 FROM public.plg_support_operators o WHERE o.user_id = auth.uid())\n    OR EXISTS (\n      SELECT 1\n      FROM app.tenant_plugins tp\n      JOIN app.memberships m\n        ON m.tenant_id = tp.tenant_id AND m.user_id = auth.uid() AND m.active\n      WHERE tp.plugin_id = 'support' AND tp.facet = 'console' AND tp.status = 'active'\n    );\n$fn$;\nGRANT EXECUTE ON FUNCTION public.support_is_operator_global() TO authenticated;\n\nDROP POLICY IF EXISTS plg_support_attachments_operator_read ON storage.objects;\nCREATE POLICY plg_support_attachments_operator_read ON storage.objects\n  FOR SELECT TO authenticated\n  USING (bucket_id = 'support-attachments' AND public.support_is_operator_global());\n";
+export declare const MIGRATIONS: Array<{
+    id: string;
+    sql: string;
+}>;
+//# sourceMappingURL=index.d.ts.map

package/dist/migrations/index.d.ts.map

@@ -0,0 +1 @@
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package/dist/store.d.ts

@@ -0,0 +1,27 @@
+import type { SupportRequest, SupportRequestDetail, SupportScope, SupportFilter, CreateSupportRequestInput, PendingAttachment } from './types';
+interface SupportState {
+    requests: SupportRequest[];
+    loadingList: boolean;
+    scope: SupportScope;
+    filter: SupportFilter;
+    selectedId: string | null;
+    detail: SupportRequestDetail | null;
+    loadingDetail: boolean;
+    unread: number;
+    setScope: (scope: SupportScope) => void;
+    setFilter: (filter: SupportFilter) => void;
+    loadList: () => Promise<void>;
+    select: (id: string | null) => Promise<void>;
+    refreshDetail: () => Promise<void>;
+    refreshUnread: () => Promise<void>;
+    create: (input: CreateSupportRequestInput, attachments: PendingAttachment[]) => Promise<{
+        id: string;
+        number: number;
+    }>;
+    sendMessage: (body: string) => Promise<void>;
+    cancel: () => Promise<void>;
+    validate: (ok: boolean, reason?: string) => Promise<void>;
+}
+export declare const useSupportStore: import("zustand").UseBoundStore<import("zustand").StoreApi<SupportState>>;
+export {};
+//# sourceMappingURL=store.d.ts.map

package/dist/store.d.ts.map

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package/dist/types.d.ts

@@ -0,0 +1,80 @@
+export type SupportKind = 'problem' | 'improvement' | 'other';
+export type SupportPriority = 'low' | 'normal' | 'high' | 'urgent';
+export type SupportStatus = 'received' | 'in_service' | 'waiting_you' | 'in_development' | 'resolved_check' | 'closed' | 'cancelled';
+export type SupportEventType = 'opened' | 'status_changed' | 'validated_ok' | 'reopened' | 'cancelled' | 'closed_no_reply' | 'merged';
+export type SupportMessageAuthor = 'user' | 'team';
+export interface SupportRequest {
+    id: string;
+    tenantId: string;
+    number: number;
+    kind: SupportKind;
+    subject: string | null;
+    description: string;
+    status: SupportStatus;
+    route: string | null;
+    unitId: string | null;
+    screenSnapshot: Record<string, unknown>;
+    originConversationId: string | null;
+    area: string | null;
+    createdBy: string;
+    createdAt: string;
+    updatedAt: string;
+    resolvedAt: string | null;
+    metadata: Record<string, unknown>;
+}
+export interface SupportMessage {
+    id: string;
+    requestId: string;
+    authorKind: SupportMessageAuthor;
+    authorId: string | null;
+    body: string;
+    createdAt: string;
+}
+export interface SupportEvent {
+    id: string;
+    requestId: string;
+    type: SupportEventType;
+    note: string | null;
+    createdAt: string;
+}
+export interface SupportAttachment {
+    id: string;
+    requestId: string;
+    storagePath: string;
+    name: string;
+    sizeBytes: number | null;
+    contentType: string | null;
+    createdAt: string;
+}
+export interface SupportRequestDetail extends SupportRequest {
+    messages: SupportMessage[];
+    events: SupportEvent[];
+    attachments: SupportAttachment[];
+}
+/** What the form collects before an attachment upload. */
+export interface CreateSupportRequestInput {
+    kind: SupportKind;
+    description: string;
+    subject?: string | null;
+    route?: string | null;
+    unitId?: string | null;
+    screenSnapshot?: Record<string, unknown>;
+    originConversationId?: string | null;
+    area?: string | null;
+}
+/** A file staged in the form, before it is uploaded to the bucket. */
+export interface PendingAttachment {
+    id: string;
+    file: Blob;
+    name: string;
+    contentType: string;
+    sizeBytes: number;
+    /** Object URL for a local thumbnail; revoke on unmount. */
+    previewUrl?: string;
+}
+export type SupportScope = 'mine' | 'all';
+export type SupportFilter = 'waiting' | 'in_progress' | 'closed' | 'all';
+export declare const MAX_ATTACHMENTS = 8;
+export declare const MAX_ATTACHMENT_BYTES: number;
+export declare const SUPPORT_BUCKET = "support-attachments";
+//# sourceMappingURL=types.d.ts.map

package/dist/types.d.ts.map

@@ -0,0 +1 @@
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package/dist/views/HelpdeskConsole.d.ts

@@ -0,0 +1,10 @@
+import React from 'react';
+/**
+ * The GoControl helpdesk console (Zendesk/Intercom-style). An operator reads and
+ * acts on the support requests of EVERY tenant through the support_console_* RPCs.
+ * The triage list lives at #/support/console; clicking a card opens the ticket as
+ * its own nested page (#/support/console/<id>) with a "← Voltar" header.
+ */
+export declare function HelpdeskConsole(): React.JSX.Element;
+export default HelpdeskConsole;
+//# sourceMappingURL=HelpdeskConsole.d.ts.map

package/dist/views/HelpdeskConsole.d.ts.map

@@ -0,0 +1 @@
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package/dist/views/ScreenCaptureEditor.d.ts

@@ -0,0 +1,12 @@
+import React from 'react';
+export interface ScreenCaptureEditorProps {
+    open: boolean;
+    onClose: () => void;
+    onUse: (file: File, previewUrl: string) => void;
+    /** When set, skip acquisition and edit this file directly (the "Arquivo"/paste path). */
+    initialFile?: File | null;
+    /** Start capture immediately in this mode when the editor opens. */
+    autoStart?: 'tab' | 'window' | null;
+}
+export declare function ScreenCaptureEditor({ open, onClose, onUse, initialFile, autoStart }: ScreenCaptureEditorProps): React.JSX.Element;
+//# sourceMappingURL=ScreenCaptureEditor.d.ts.map

package/dist/views/ScreenCaptureEditor.d.ts.map

@@ -0,0 +1 @@
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package/dist/views/SupportCenter.d.ts

@@ -0,0 +1,14 @@
+import React from 'react';
+import { type FaqItem, type WhatsNewItem, type StatusComponent } from '../lib/content';
+export interface SupportCenterContent {
+    faq: FaqItem[];
+    whatsNew: WhatsNewItem[];
+    statusComponents: StatusComponent[];
+}
+/** Router seam: the same /support route renders either the help center or a
+ *  full-page ticket. Kept thin so hook order never changes between the two. */
+export declare function SupportCenter({ content }: {
+    content: SupportCenterContent;
+}): React.JSX.Element;
+export default SupportCenter;
+//# sourceMappingURL=SupportCenter.d.ts.map

package/dist/views/SupportCenter.d.ts.map

@@ -0,0 +1 @@
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package/dist/views/SupportMenu.d.ts

@@ -0,0 +1,12 @@
+import React from 'react';
+import type { SupportKind } from '../types';
+export interface SupportMenuProps {
+    onPickKind: (kind: SupportKind) => void;
+    /** "Tirar dúvidas" — opens the Dico chat. Hidden when not wired (e.g. on the page). */
+    onAskDico?: () => void;
+    /** Footer entry. Hidden when already on the list. */
+    onOpenList?: () => void;
+    unread?: number;
+}
+export declare function SupportMenu({ onPickKind, onAskDico, onOpenList, unread }: SupportMenuProps): React.JSX.Element;
+//# sourceMappingURL=SupportMenu.d.ts.map

package/dist/views/SupportMenu.d.ts.map

@@ -0,0 +1 @@
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package/dist/views/SupportRequestDetail.d.ts

@@ -0,0 +1,6 @@
+import React from 'react';
+export interface SupportRequestDetailProps {
+    onBack?: () => void;
+}
+export declare function SupportRequestDetail({ onBack }: SupportRequestDetailProps): React.JSX.Element;
+//# sourceMappingURL=SupportRequestDetail.d.ts.map