@fayz-ai/plugin-support 0.0.0-stage → 0.2.0

package/LICENSE

@@ -0,0 +1,21 @@
+MIT License
+
+Copyright (c) 2026 Faya Labs
+
+Permission is hereby granted, free of charge, to any person obtaining a copy
+of this software and associated documentation files (the "Software"), to deal
+in the Software without restriction, including without limitation the rights
+to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
+copies of the Software, and to permit persons to whom the Software is
+furnished to do so, subject to the following conditions:
+
+The above copyright notice and this permission notice shall be included in all
+copies or substantial portions of the Software.
+
+THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
+IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
+FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
+AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
+LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
+OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
+SOFTWARE.

package/dist/HelpdeskConsole-7W5IAQIU.js

@@ -0,0 +1,355 @@
+import { isOperator, consoleListRequests, consoleDetail, consoleSetStatus, consoleSetPriority, consoleReply } from './chunk-5K7VA5VP.js';
+import { PRIORITY_ORDER, PRIORITY_LABEL, PRIORITY_TONE, STATUS_LABEL, STATUS_TONE, KIND_LABEL, eventLine, signedUrl } from './chunk-7NVBUXTX.js';
+import React from 'react';
+import { Skeleton, Input, Badge, SubpageHeader, Button, Select, SelectTrigger, SelectValue, SelectContent, SelectItem, Textarea, ICON_MAP, ModalTask, Thumbnail, toast } from '@fayz-ai/ui';
+import { jsxs, jsx, Fragment } from 'react/jsx-runtime';
+
+// src/lib/fix-prompt.ts
+function buildFixPrompt(detail, appName) {
+  const lines = [];
+  const app = appName?.trim() || "the Fayz app";
+  lines.push(`Fix an issue reported by a user of ${app}.`);
+  lines.push("");
+  lines.push(`Ticket #${String(detail.number).padStart(4, "0")} \xB7 ${KIND_LABEL[detail.kind]} \xB7 status: ${STATUS_LABEL[detail.status]}`);
+  if (detail.route) lines.push(`Screen / route: ${detail.route}`);
+  if (detail.tenantId) lines.push(`Tenant (store) id: ${detail.tenantId}`);
+  if (detail.createdBy) lines.push(`Reported by user id: ${detail.createdBy}`);
+  lines.push("");
+  lines.push("PROBLEM (in the user's own words):");
+  const subject = detail.subject?.trim();
+  const description = detail.description.trim();
+  if (subject && !description.toLowerCase().startsWith(subject.toLowerCase())) lines.push(subject);
+  lines.push(description);
+  const activity = detail.screenSnapshot?.activity ?? null;
+  if (Array.isArray(activity) && activity.length) {
+    lines.push("");
+    lines.push("WHAT THE USER DID BEFORE REPORTING (most recent last):");
+    for (const e of activity) {
+      if (!e?.label) continue;
+      lines.push(e.kind === "action" ? `- clicked "${e.label}"` : `- opened ${e.label}${e.path ? ` (${e.path})` : ""}`);
+    }
+  }
+  if (detail.attachments.length) {
+    lines.push("");
+    lines.push(`ATTACHMENTS: ${detail.attachments.map((a) => a.name).join(", ")} (screenshots of the problem).`);
+  }
+  if (detail.messages.length) {
+    lines.push("");
+    lines.push("CONVERSATION WITH THE TEAM:");
+    for (const m of detail.messages) {
+      lines.push(`- ${m.authorKind === "team" ? "Team" : "User"}: ${m.body}`);
+    }
+  }
+  if (detail.events.length) {
+    lines.push("");
+    lines.push("HISTORY:");
+    for (const ev of detail.events) lines.push(`- ${eventLine(ev.type, ev.note)}`);
+  }
+  lines.push("");
+  lines.push(
+    "Investigate the code path behind this screen in the Fayz SDK (and the app that renders it), find the root cause, and propose a concrete fix. If you need to reproduce it, follow the trail above."
+  );
+  return lines.join("\n");
+}
+var STATUS_OPTIONS = ["received", "in_service", "waiting_you", "in_development", "resolved_check", "closed", "cancelled"];
+var OPEN_STATUSES = ["received", "in_service", "waiting_you", "in_development", "resolved_check"];
+function go(path) {
+  if (typeof window !== "undefined") window.location.hash = path;
+}
+function ticketNo(n) {
+  return `#${String(n).padStart(4, "0")}`;
+}
+function useConsoleRoute() {
+  const read = () => {
+    if (typeof window === "undefined") return null;
+    const m = window.location.hash.replace(/^#/, "").match(/^\/support\/console\/([^/?]+)/);
+    return m ? decodeURIComponent(m[1]) : null;
+  };
+  const [id, setId] = React.useState(read);
+  React.useEffect(() => {
+    const on = () => setId(read());
+    window.addEventListener("hashchange", on);
+    return () => window.removeEventListener("hashchange", on);
+  }, []);
+  return id;
+}
+function HelpdeskConsole() {
+  const [operator, setOperator] = React.useState(null);
+  React.useEffect(() => {
+    void isOperator().then(setOperator);
+  }, []);
+  const ticketId = useConsoleRoute();
+  if (operator === false) {
+    return /* @__PURE__ */ jsxs("div", { className: "rounded-xl border bg-card p-10 text-center", children: [
+      /* @__PURE__ */ jsx("p", { className: "text-sm font-medium", children: "Acesso restrito" }),
+      /* @__PURE__ */ jsx("p", { className: "mt-1 text-sm text-muted-foreground", children: "A Central de Chamados \xE9 para operadores do suporte." })
+    ] });
+  }
+  if (operator === null) return /* @__PURE__ */ jsxs("div", { className: "space-y-3", children: [
+    /* @__PURE__ */ jsx(Skeleton, { className: "h-20 w-full" }),
+    /* @__PURE__ */ jsx(Skeleton, { className: "h-20 w-full" })
+  ] });
+  return ticketId ? /* @__PURE__ */ jsx(ConsoleTicketPage, { id: ticketId }) : /* @__PURE__ */ jsx(ConsoleListView, {});
+}
+function ConsoleListView() {
+  const [requests, setRequests] = React.useState([]);
+  const [loading, setLoading] = React.useState(true);
+  const [onlyOpen, setOnlyOpen] = React.useState(true);
+  const [search, setSearch] = React.useState("");
+  React.useEffect(() => {
+    let alive = true;
+    setLoading(true);
+    consoleListRequests(onlyOpen ? OPEN_STATUSES : void 0, search).then((r) => {
+      if (alive) setRequests(r);
+    }).catch(() => {
+      if (alive) setRequests([]);
+    }).finally(() => {
+      if (alive) setLoading(false);
+    });
+    return () => {
+      alive = false;
+    };
+  }, [onlyOpen, search]);
+  const grouped = PRIORITY_ORDER.map((p) => ({ priority: p, items: requests.filter((r) => r.priority === p) })).filter((g) => g.items.length > 0);
+  return /* @__PURE__ */ jsxs("div", { className: "mx-auto flex max-w-3xl flex-col gap-3", children: [
+    /* @__PURE__ */ jsx(Input, { value: search, onChange: (e) => setSearch(e.target.value), placeholder: "Buscar chamado ou loja\u2026" }),
+    /* @__PURE__ */ jsxs("div", { className: "flex items-center gap-2 text-xs", children: [
+      /* @__PURE__ */ jsx("button", { onClick: () => setOnlyOpen(true), className: `rounded-full px-3 py-1 ${onlyOpen ? "bg-foreground text-background" : "bg-muted text-muted-foreground"}`, children: "Em aberto" }),
+      /* @__PURE__ */ jsx("button", { onClick: () => setOnlyOpen(false), className: `rounded-full px-3 py-1 ${!onlyOpen ? "bg-foreground text-background" : "bg-muted text-muted-foreground"}`, children: "Todos" }),
+      /* @__PURE__ */ jsxs("span", { className: "ml-auto text-muted-foreground", children: [
+        requests.length,
+        " chamado(s)"
+      ] })
+    ] }),
+    /* @__PURE__ */ jsx("div", { className: "flex flex-col gap-4", children: loading ? [0, 1, 2].map((i) => /* @__PURE__ */ jsx(Skeleton, { className: "h-16 w-full" }, i)) : requests.length === 0 ? /* @__PURE__ */ jsx("div", { className: "rounded-xl border bg-card p-8 text-center text-sm text-muted-foreground", children: "Nenhum chamado por aqui." }) : grouped.map((g) => /* @__PURE__ */ jsxs("div", { className: "flex flex-col gap-1.5", children: [
+      /* @__PURE__ */ jsxs("div", { className: "flex items-center gap-2 px-1", children: [
+        /* @__PURE__ */ jsx(Badge, { variant: PRIORITY_TONE[g.priority], children: PRIORITY_LABEL[g.priority] }),
+        /* @__PURE__ */ jsx("span", { className: "text-[11px] text-muted-foreground", children: g.items.length })
+      ] }),
+      g.items.map((r) => /* @__PURE__ */ jsx(TicketRow, { req: r, onClick: () => go(`/support/console/${r.id}`) }, r.id))
+    ] }, g.priority)) })
+  ] });
+}
+function ConsoleTicketPage({ id }) {
+  const [detail, setDetail] = React.useState(null);
+  const [loading, setLoading] = React.useState(true);
+  React.useEffect(() => {
+    let alive = true;
+    setLoading(true);
+    consoleDetail(id).then((d) => {
+      if (alive) setDetail(d);
+    }).finally(() => {
+      if (alive) setLoading(false);
+    });
+    return () => {
+      alive = false;
+    };
+  }, [id]);
+  const ready = detail && detail.id === id;
+  return /* @__PURE__ */ jsxs("div", { className: "flex flex-col gap-4", children: [
+    /* @__PURE__ */ jsx(
+      SubpageHeader,
+      {
+        parentLabel: "Central de Chamados",
+        onBack: () => go("/support/console"),
+        title: ready ? `Ticket ${ticketNo(detail.number)}` : "Ticket",
+        subtitle: ready ? detail.tenantName ?? void 0 : void 0,
+        titleTrailing: ready ? /* @__PURE__ */ jsx(Badge, { variant: STATUS_TONE[detail.status], children: STATUS_LABEL[detail.status] }) : void 0
+      }
+    ),
+    loading && !ready ? /* @__PURE__ */ jsxs("div", { className: "space-y-3", children: [
+      /* @__PURE__ */ jsx(Skeleton, { className: "h-28 w-full" }),
+      /* @__PURE__ */ jsx(Skeleton, { className: "h-40 w-full" })
+    ] }) : ready ? /* @__PURE__ */ jsx(OperatorDetail, { detail, onApplied: (d) => d && setDetail(d) }) : /* @__PURE__ */ jsxs("div", { className: "rounded-xl border bg-card p-10 text-center", children: [
+      /* @__PURE__ */ jsx("p", { className: "text-sm font-medium", children: "Chamado n\xE3o encontrado" }),
+      /* @__PURE__ */ jsx("div", { className: "mt-4", children: /* @__PURE__ */ jsx(Button, { variant: "outline", onClick: () => go("/support/console"), children: "Voltar" }) })
+    ] })
+  ] });
+}
+function TicketRow({ req, onClick }) {
+  return /* @__PURE__ */ jsxs(
+    "button",
+    {
+      onClick,
+      className: "flex w-full flex-col gap-1 rounded-lg border bg-card p-3 text-left transition-colors hover:border-primary/40 hover:bg-accent",
+      children: [
+        /* @__PURE__ */ jsxs("div", { className: "flex items-center justify-between gap-2 text-[11px] text-muted-foreground", children: [
+          /* @__PURE__ */ jsx("span", { className: "truncate font-medium text-foreground", children: req.tenantName ?? "Loja" }),
+          /* @__PURE__ */ jsx("span", { children: ticketNo(req.number) })
+        ] }),
+        /* @__PURE__ */ jsx("div", { className: "truncate text-sm", children: req.subject || KIND_LABEL[req.kind] }),
+        /* @__PURE__ */ jsxs("div", { className: "flex items-center gap-1.5", children: [
+          /* @__PURE__ */ jsx(Badge, { variant: STATUS_TONE[req.status], children: STATUS_LABEL[req.status] }),
+          req.createdByName && /* @__PURE__ */ jsxs("span", { className: "truncate text-[11px] text-muted-foreground", children: [
+            "por ",
+            req.createdByName
+          ] }),
+          req.messageCount > 0 && /* @__PURE__ */ jsxs("span", { className: "ml-auto text-[11px] text-muted-foreground", children: [
+            req.messageCount,
+            " msg"
+          ] })
+        ] })
+      ]
+    }
+  );
+}
+function OperatorDetail({ detail, onApplied }) {
+  const [busy, setBusy] = React.useState(false);
+  const [reply, setReply] = React.useState("");
+  React.useEffect(() => {
+    setReply("");
+  }, [detail.id]);
+  async function run(fn, okMsg) {
+    setBusy(true);
+    try {
+      onApplied(await fn());
+      toast.success(okMsg);
+    } catch (e) {
+      toast.error(e?.message ?? "N\xE3o consegui aplicar.");
+    } finally {
+      setBusy(false);
+    }
+  }
+  const activity = detail.screenSnapshot?.activity ?? null;
+  return (
+    // Two columns, like the CRM deal card: the ticket and its controls on the
+    // left, the conversation and the activity feed on the right.
+    /* @__PURE__ */ jsxs("div", { className: "grid gap-5 lg:grid-cols-2 lg:items-start", children: [
+      /* @__PURE__ */ jsxs("div", { className: "flex flex-col gap-4", children: [
+        /* @__PURE__ */ jsxs("section", { className: "rounded-xl border bg-card p-5", children: [
+          /* @__PURE__ */ jsx("h1", { className: "text-lg font-semibold leading-snug", children: detail.subject || KIND_LABEL[detail.kind] }),
+          /* @__PURE__ */ jsxs("p", { className: "mt-1 flex flex-wrap items-center gap-x-2 gap-y-1 text-xs text-muted-foreground", children: [
+            /* @__PURE__ */ jsx("span", { children: KIND_LABEL[detail.kind] }),
+            /* @__PURE__ */ jsx(Badge, { variant: PRIORITY_TONE[detail.priority], children: PRIORITY_LABEL[detail.priority] }),
+            /* @__PURE__ */ jsxs("span", { children: [
+              "\xB7 aberto por ",
+              /* @__PURE__ */ jsx("span", { className: "font-medium text-foreground", children: detail.createdByName ?? "\u2014" })
+            ] })
+          ] }),
+          /* @__PURE__ */ jsx("p", { className: "mt-3 whitespace-pre-wrap text-sm leading-relaxed", children: detail.description }),
+          detail.route && /* @__PURE__ */ jsxs("p", { className: "mt-2 text-xs text-muted-foreground", children: [
+            "Tela: ",
+            /* @__PURE__ */ jsx("span", { className: "font-mono", children: detail.route })
+          ] }),
+          detail.attachments.length > 0 && /* @__PURE__ */ jsx("div", { className: "mt-3 flex flex-wrap gap-2", children: detail.attachments.map((a) => /* @__PURE__ */ jsx(AttachmentCard, { att: a }, a.id)) }),
+          Array.isArray(activity) && activity.length > 0 && /* @__PURE__ */ jsxs("div", { className: "mt-3 border-t pt-3 text-xs", children: [
+            /* @__PURE__ */ jsx("div", { className: "mb-1 text-muted-foreground", children: "Trilha at\xE9 o relato" }),
+            /* @__PURE__ */ jsx("ol", { className: "space-y-0.5", children: activity.map((e, i) => /* @__PURE__ */ jsx("li", { children: e.kind === "action" ? /* @__PURE__ */ jsxs(Fragment, { children: [
+              "clicou ",
+              /* @__PURE__ */ jsxs("span", { className: "font-medium", children: [
+                '"',
+                e.label,
+                '"'
+              ] })
+            ] }) : /* @__PURE__ */ jsxs(Fragment, { children: [
+              /* @__PURE__ */ jsx("span", { className: "font-medium", children: e.label }),
+              " ",
+              e.path && /* @__PURE__ */ jsx("span", { className: "font-mono text-[10px] text-muted-foreground", children: e.path })
+            ] }) }, i)) })
+          ] })
+        ] }),
+        /* @__PURE__ */ jsxs("div", { className: "rounded-xl border bg-card p-4", children: [
+          /* @__PURE__ */ jsx("h2", { className: "mb-2 text-[11px] font-semibold uppercase tracking-wider text-muted-foreground", children: "Andamento" }),
+          /* @__PURE__ */ jsx("label", { className: "mb-1 block text-xs text-muted-foreground", children: "Status" }),
+          /* @__PURE__ */ jsxs(Select, { value: detail.status, onValueChange: (v) => run(() => consoleSetStatus(detail.id, v), "Status atualizado"), disabled: busy, children: [
+            /* @__PURE__ */ jsx(SelectTrigger, { children: /* @__PURE__ */ jsx(SelectValue, {}) }),
+            /* @__PURE__ */ jsx(SelectContent, { children: STATUS_OPTIONS.map((s) => /* @__PURE__ */ jsx(SelectItem, { value: s, children: STATUS_LABEL[s] }, s)) })
+          ] }),
+          /* @__PURE__ */ jsx("label", { className: "mb-1 mt-3 block text-xs text-muted-foreground", children: "Prioridade" }),
+          /* @__PURE__ */ jsxs(Select, { value: detail.priority, onValueChange: (v) => run(() => consoleSetPriority(detail.id, v), "Prioridade atualizada"), disabled: busy, children: [
+            /* @__PURE__ */ jsx(SelectTrigger, { children: /* @__PURE__ */ jsx(SelectValue, {}) }),
+            /* @__PURE__ */ jsx(SelectContent, { children: PRIORITY_ORDER.map((p) => /* @__PURE__ */ jsx(SelectItem, { value: p, children: PRIORITY_LABEL[p] }, p)) })
+          ] })
+        ] }),
+        /* @__PURE__ */ jsxs("div", { className: "rounded-xl border bg-card p-4", children: [
+          /* @__PURE__ */ jsx("h2", { className: "mb-2 text-[11px] font-semibold uppercase tracking-wider text-muted-foreground", children: "Cliente" }),
+          /* @__PURE__ */ jsx("p", { className: "text-sm font-medium", children: detail.tenantName ?? "Loja" }),
+          /* @__PURE__ */ jsx("p", { className: "text-xs text-muted-foreground", children: "Loja que abriu o chamado \u2014 vinculada automaticamente." }),
+          /* @__PURE__ */ jsx(FixWithClaudeConsole, { detail })
+        ] })
+      ] }),
+      /* @__PURE__ */ jsxs("div", { className: "flex flex-col gap-4", children: [
+        /* @__PURE__ */ jsxs("div", { className: "rounded-xl border bg-card p-4", children: [
+          /* @__PURE__ */ jsx("h2", { className: "text-[11px] font-semibold uppercase tracking-wider text-muted-foreground", children: "Conversa com o cliente" }),
+          detail.messages.length === 0 ? /* @__PURE__ */ jsx("p", { className: "mt-2 text-sm text-muted-foreground", children: "Sem mensagens ainda." }) : /* @__PURE__ */ jsx("div", { className: "mt-3 space-y-2", children: detail.messages.map((m) => /* @__PURE__ */ jsx("div", { className: m.authorKind === "team" ? "flex justify-end" : "flex justify-start", children: /* @__PURE__ */ jsxs("div", { className: `max-w-[85%] rounded-lg px-3 py-2 text-sm ${m.authorKind === "team" ? "bg-primary/10" : "bg-muted"}`, children: [
+            /* @__PURE__ */ jsx("div", { className: "whitespace-pre-wrap", children: m.body }),
+            /* @__PURE__ */ jsx("div", { className: "mt-1 text-right text-[10px] text-muted-foreground", children: fmtWhen(m.createdAt) })
+          ] }) }, m.id)) }),
+          /* @__PURE__ */ jsxs("div", { className: "mt-3 flex items-end gap-2", children: [
+            /* @__PURE__ */ jsx(Textarea, { rows: 2, value: reply, onChange: (e) => setReply(e.target.value), placeholder: "Responder ao cliente\u2026", className: "flex-1" }),
+            /* @__PURE__ */ jsx(Button, { disabled: busy || !reply.trim(), onClick: () => run(async () => {
+              const d = await consoleReply(detail.id, reply);
+              setReply("");
+              return d;
+            }, "Resposta enviada"), children: "Responder" })
+          ] })
+        ] }),
+        /* @__PURE__ */ jsxs("div", { className: "rounded-xl border bg-card p-4", children: [
+          /* @__PURE__ */ jsx("h2", { className: "text-[11px] font-semibold uppercase tracking-wider text-muted-foreground", children: "Atividades" }),
+          detail.events.length === 0 ? /* @__PURE__ */ jsx("p", { className: "mt-2 text-sm text-muted-foreground", children: "Sem atividades." }) : /* @__PURE__ */ jsx("ol", { className: "mt-3 space-y-2.5", children: detail.events.map((e) => /* @__PURE__ */ jsxs("li", { className: "flex gap-2 text-xs", children: [
+            /* @__PURE__ */ jsx("span", { className: "mt-1 h-1.5 w-1.5 shrink-0 rounded-full bg-muted-foreground/40" }),
+            /* @__PURE__ */ jsxs("div", { className: "min-w-0", children: [
+              /* @__PURE__ */ jsx("div", { children: eventLine(e.type, e.note) }),
+              /* @__PURE__ */ jsx("div", { className: "text-muted-foreground", children: fmtWhen(e.createdAt) })
+            ] })
+          ] }, e.id)) })
+        ] })
+      ] })
+    ] })
+  );
+}
+function fmtWhen(iso) {
+  try {
+    return new Date(iso).toLocaleString("pt-BR", { day: "2-digit", month: "2-digit", hour: "2-digit", minute: "2-digit" });
+  } catch {
+    return iso;
+  }
+}
+function FixWithClaudeConsole({ detail }) {
+  const [open, setOpen] = React.useState(false);
+  const prompt = React.useMemo(() => open ? buildFixPrompt(detail, detail.tenantName ?? void 0) : "", [open, detail]);
+  async function copy() {
+    try {
+      await navigator.clipboard.writeText(prompt);
+      toast.success("Prompt copiado");
+    } catch {
+      toast.error("N\xE3o consegui copiar.");
+    }
+  }
+  const Spark = ICON_MAP.Sparkles;
+  return /* @__PURE__ */ jsxs(Fragment, { children: [
+    /* @__PURE__ */ jsxs(Button, { className: "mt-3 w-full justify-center gap-2", onClick: () => setOpen(true), children: [
+      Spark && /* @__PURE__ */ jsx(Spark, { className: "h-4 w-4" }),
+      " Corrigir com Claude"
+    ] }),
+    /* @__PURE__ */ jsx(ModalTask, { open, title: "Corrigir com Claude", width: "min(42rem, 94vw)", onClose: () => setOpen(false), children: /* @__PURE__ */ jsxs("div", { className: "flex flex-col gap-3 p-4", children: [
+      /* @__PURE__ */ jsx("p", { className: "text-sm text-muted-foreground", children: "Copie e cole no Claude para investigar e corrigir." }),
+      /* @__PURE__ */ jsx(Textarea, { value: prompt, readOnly: true, rows: 14, className: "font-mono text-xs", onFocus: (e) => e.currentTarget.select() }),
+      /* @__PURE__ */ jsxs("div", { className: "flex justify-end gap-2", children: [
+        /* @__PURE__ */ jsx(Button, { variant: "outline", onClick: () => setOpen(false), children: "Fechar" }),
+        /* @__PURE__ */ jsx(Button, { onClick: copy, children: "Copiar prompt" })
+      ] })
+    ] }) })
+  ] });
+}
+function AttachmentCard({ att }) {
+  const [url, setUrl] = React.useState(null);
+  React.useEffect(() => {
+    let alive = true;
+    if ((att.contentType ?? "").startsWith("image/")) void signedUrl(att.storagePath).then((u) => {
+      if (alive) setUrl(u);
+    });
+    return () => {
+      alive = false;
+    };
+  }, [att.storagePath, att.contentType]);
+  return /* @__PURE__ */ jsxs("a", { href: url ?? void 0, target: "_blank", rel: "noreferrer", className: "flex items-center gap-2 rounded-lg border bg-card p-2 hover:bg-muted", children: [
+    url ? /* @__PURE__ */ jsx(Thumbnail, { src: url, alt: att.name, className: "h-12 w-12 rounded object-cover" }) : /* @__PURE__ */ jsx("div", { className: "flex h-12 w-12 items-center justify-center rounded bg-muted text-[10px] text-muted-foreground", children: "anexo" }),
+    /* @__PURE__ */ jsx("span", { className: "max-w-[10rem] truncate text-xs", children: att.name })
+  ] });
+}
+var HelpdeskConsole_default = HelpdeskConsole;
+
+export { HelpdeskConsole, HelpdeskConsole_default as default };
+//# sourceMappingURL=HelpdeskConsole-7W5IAQIU.js.map
+//# sourceMappingURL=HelpdeskConsole-7W5IAQIU.js.map

package/dist/HelpdeskConsole-7W5IAQIU.js.map

@@ -0,0 +1 @@
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type { SupportKind, SupportStatus, SupportMessage, SupportEvent, SupportAttachment } from '../types'\nimport { KIND_LABEL, STATUS_LABEL, eventLine } from './vocabulary'\n\n/** The fields the prompt needs — satisfied by both the requester's\n *  SupportRequestDetail and the operator's ConsoleDetail. */\nexport interface FixPromptInput {\n  number: number\n  kind: SupportKind\n  status: SupportStatus\n  subject: string | null\n  description: string\n  route: string | null\n  screenSnapshot: Record<string, unknown>\n  messages: SupportMessage[]\n  events: SupportEvent[]\n  attachments: SupportAttachment[]\n  /** The store (tenant) the ticket is from, and the user who reported it — so a\n   *  coding agent can resolve the exact account and reproduce against it. */\n  tenantId?: string\n  createdBy?: string\n}\n\n/**\n * The prompt an operator copies into Claude to go fix a reported issue.\n *\n * It carries everything Claude needs to find the cause without a second\n * round-trip: which app and screen, the user's own words, the trail of routes\n * and buttons that led to it, and the conversation so far. English scaffolding\n * (it is read by a coding agent) around the user's pt-BR text (left verbatim —\n * the exact words are the bug report).\n */\nexport function buildFixPrompt(detail: FixPromptInput, appName?: string): string {\n  const lines: string[] = []\n  const app = appName?.trim() || 'the Fayz app'\n  lines.push(`Fix an issue reported by a user of ${app}.`)\n  lines.push('')\n  lines.push(`Ticket #${String(detail.number).padStart(4, '0')} · ${KIND_LABEL[detail.kind]} · status: ${STATUS_LABEL[detail.status]}`)\n  if (detail.route) lines.push(`Screen / route: ${detail.route}`)\n  // Ids so a coding agent can resolve the exact account and reproduce/test\n  // against it (the store's tenant, and the user who reported it).\n  if (detail.tenantId) lines.push(`Tenant (store) id: ${detail.tenantId}`)\n  if (detail.createdBy) lines.push(`Reported by user id: ${detail.createdBy}`)\n  lines.push('')\n  lines.push('PROBLEM (in the user\\'s own words):')\n  // Skip the subject when it just repeats the description (the assistant often\n  // derives one from the other).\n  const subject = detail.subject?.trim()\n  const description = detail.description.trim()\n  if (subject && !description.toLowerCase().startsWith(subject.toLowerCase())) lines.push(subject)\n  lines.push(description)\n\n  const activity = (detail.screenSnapshot?.activity ?? null) as Array<{ kind?: string; label?: string; path?: string }> | null\n  if (Array.isArray(activity) && activity.length) {\n    lines.push('')\n    lines.push('WHAT THE USER DID BEFORE REPORTING (most recent last):')\n    for (const e of activity) {\n      if (!e?.label) continue\n      lines.push(e.kind === 'action' ? `- clicked \"${e.label}\"` : `- opened ${e.label}${e.path ? ` (${e.path})` : ''}`)\n    }\n  }\n\n  if (detail.attachments.length) {\n    lines.push('')\n    lines.push(`ATTACHMENTS: ${detail.attachments.map((a) => a.name).join(', ')} (screenshots of the problem).`)\n  }\n\n  if (detail.messages.length) {\n    lines.push('')\n    lines.push('CONVERSATION WITH THE TEAM:')\n    for (const m of detail.messages) {\n      lines.push(`- ${m.authorKind === 'team' ? 'Team' : 'User'}: ${m.body}`)\n    }\n  }\n\n  if (detail.events.length) {\n    lines.push('')\n    lines.push('HISTORY:')\n    for (const ev of detail.events) lines.push(`- ${eventLine(ev.type, ev.note)}`)\n  }\n\n  lines.push('')\n  lines.push(\n    'Investigate the code path behind this screen in the Fayz SDK (and the app that renders it), ' +\n    'find the root cause, and propose a concrete fix. If you need to reproduce it, follow the trail above.',\n  )\n  return lines.join('\\n')\n}\n","import React from 'react'\nimport {\n  Button, Badge, Input, Textarea, Skeleton, Thumbnail, ModalTask, toast,\n  Select, SelectTrigger, SelectValue, SelectContent, SelectItem, ICON_MAP, SubpageHeader,\n} from '@fayz-ai/ui'\nimport {\n  consoleListRequests, consoleDetail, consoleSetStatus, consoleSetPriority,\n  consoleReply, isOperator,\n  type ConsoleRequest, type ConsoleDetail,\n} from '../data/console'\nimport { signedUrl } from '../data/api'\nimport {\n  KIND_LABEL, STATUS_LABEL, STATUS_TONE, PRIORITY_LABEL, PRIORITY_TONE, PRIORITY_ORDER, eventLine,\n} from '../lib/vocabulary'\nimport { buildFixPrompt } from '../lib/fix-prompt'\nimport type { SupportStatus, SupportPriority, SupportAttachment } from '../types'\n\nconst STATUS_OPTIONS: SupportStatus[] = ['received', 'in_service', 'waiting_you', 'in_development', 'resolved_check', 'closed', 'cancelled']\nconst OPEN_STATUSES: SupportStatus[] = ['received', 'in_service', 'waiting_you', 'in_development', 'resolved_check']\n\n/** Hash navigation, without reaching into the shell's private routing. */\nfunction go(path: string) { if (typeof window !== 'undefined') window.location.hash = path }\n\nfunction ticketNo(n: number): string { return `#${String(n).padStart(4, '0')}` }\n\n/** The ticket id when the route is #/support/console/<id>, else null. */\nfunction useConsoleRoute(): string | null {\n  const read = () => {\n    if (typeof window === 'undefined') return null\n    const m = window.location.hash.replace(/^#/, '').match(/^\\/support\\/console\\/([^/?]+)/)\n    return m ? decodeURIComponent(m[1]!) : null\n  }\n  const [id, setId] = React.useState<string | null>(read)\n  React.useEffect(() => {\n    const on = () => setId(read())\n    window.addEventListener('hashchange', on)\n    return () => window.removeEventListener('hashchange', on)\n  }, [])\n  return id\n}\n\n/**\n * The GoControl helpdesk console (Zendesk/Intercom-style). An operator reads and\n * acts on the support requests of EVERY tenant through the support_console_* RPCs.\n * The triage list lives at #/support/console; clicking a card opens the ticket as\n * its own nested page (#/support/console/<id>) with a \"← Voltar\" header.\n */\nexport function HelpdeskConsole() {\n  const [operator, setOperator] = React.useState<boolean | null>(null)\n  React.useEffect(() => { void isOperator().then(setOperator) }, [])\n  const ticketId = useConsoleRoute()\n\n  if (operator === false) {\n    return (\n      <div className=\"rounded-xl border bg-card p-10 text-center\">\n        <p className=\"text-sm font-medium\">Acesso restrito</p>\n        <p className=\"mt-1 text-sm text-muted-foreground\">A Central de Chamados é para operadores do suporte.</p>\n      </div>\n    )\n  }\n  if (operator === null) return <div className=\"space-y-3\"><Skeleton className=\"h-20 w-full\" /><Skeleton className=\"h-20 w-full\" /></div>\n  return ticketId ? <ConsoleTicketPage id={ticketId} /> : <ConsoleListView />\n}\n\nfunction ConsoleListView() {\n  const [requests, setRequests] = React.useState<ConsoleRequest[]>([])\n  const [loading, setLoading] = React.useState(true)\n  const [onlyOpen, setOnlyOpen] = React.useState(true)\n  const [search, setSearch] = React.useState('')\n\n  React.useEffect(() => {\n    let alive = true\n    setLoading(true)\n    consoleListRequests(onlyOpen ? OPEN_STATUSES : undefined, search)\n      .then((r) => { if (alive) setRequests(r) })\n      .catch(() => { if (alive) setRequests([]) })\n      .finally(() => { if (alive) setLoading(false) })\n    return () => { alive = false }\n  }, [onlyOpen, search])\n\n  const grouped = PRIORITY_ORDER\n    .map((p) => ({ priority: p, items: requests.filter((r) => r.priority === p) }))\n    .filter((g) => g.items.length > 0)\n\n  return (\n    <div className=\"mx-auto flex max-w-3xl flex-col gap-3\">\n      <Input value={search} onChange={(e) => setSearch(e.target.value)} placeholder=\"Buscar chamado ou loja…\" />\n      <div className=\"flex items-center gap-2 text-xs\">\n        <button onClick={() => setOnlyOpen(true)} className={`rounded-full px-3 py-1 ${onlyOpen ? 'bg-foreground text-background' : 'bg-muted text-muted-foreground'}`}>Em aberto</button>\n        <button onClick={() => setOnlyOpen(false)} className={`rounded-full px-3 py-1 ${!onlyOpen ? 'bg-foreground text-background' : 'bg-muted text-muted-foreground'}`}>Todos</button>\n        <span className=\"ml-auto text-muted-foreground\">{requests.length} chamado(s)</span>\n      </div>\n\n      <div className=\"flex flex-col gap-4\">\n        {loading ? (\n          [0, 1, 2].map((i) => <Skeleton key={i} className=\"h-16 w-full\" />)\n        ) : requests.length === 0 ? (\n          <div className=\"rounded-xl border bg-card p-8 text-center text-sm text-muted-foreground\">Nenhum chamado por aqui.</div>\n        ) : (\n          grouped.map((g) => (\n            <div key={g.priority} className=\"flex flex-col gap-1.5\">\n              <div className=\"flex items-center gap-2 px-1\">\n                <Badge variant={PRIORITY_TONE[g.priority]}>{PRIORITY_LABEL[g.priority]}</Badge>\n                <span className=\"text-[11px] text-muted-foreground\">{g.items.length}</span>\n              </div>\n              {g.items.map((r) => (\n                <TicketRow key={r.id} req={r} onClick={() => go(`/support/console/${r.id}`)} />\n              ))}\n            </div>\n          ))\n        )}\n      </div>\n    </div>\n  )\n}\n\n/** The ticket as its own nested page: \"← Voltar\" + full detail and actions. */\nfunction ConsoleTicketPage({ id }: { id: string }) {\n  const [detail, setDetail] = React.useState<ConsoleDetail | null>(null)\n  const [loading, setLoading] = React.useState(true)\n\n  React.useEffect(() => {\n    let alive = true\n    setLoading(true)\n    consoleDetail(id).then((d) => { if (alive) setDetail(d) }).finally(() => { if (alive) setLoading(false) })\n    return () => { alive = false }\n  }, [id])\n\n  const ready = detail && detail.id === id\n\n  return (\n    <div className=\"flex flex-col gap-4\">\n      <SubpageHeader\n        parentLabel=\"Central de Chamados\"\n        onBack={() => go('/support/console')}\n        title={ready ? `Ticket ${ticketNo(detail.number)}` : 'Ticket'}\n        subtitle={ready ? (detail.tenantName ?? undefined) : undefined}\n        titleTrailing={ready ? <Badge variant={STATUS_TONE[detail.status]}>{STATUS_LABEL[detail.status]}</Badge> : undefined}\n      />\n      {loading && !ready ? (\n        <div className=\"space-y-3\"><Skeleton className=\"h-28 w-full\" /><Skeleton className=\"h-40 w-full\" /></div>\n      ) : ready ? (\n        <OperatorDetail detail={detail} onApplied={(d) => d && setDetail(d)} />\n      ) : (\n        <div className=\"rounded-xl border bg-card p-10 text-center\">\n          <p className=\"text-sm font-medium\">Chamado não encontrado</p>\n          <div className=\"mt-4\"><Button variant=\"outline\" onClick={() => go('/support/console')}>Voltar</Button></div>\n        </div>\n      )}\n    </div>\n  )\n}\n\nfunction TicketRow({ req, onClick }: { req: ConsoleRequest; onClick: () => void }) {\n  return (\n    <button\n      onClick={onClick}\n      className=\"flex w-full flex-col gap-1 rounded-lg border bg-card p-3 text-left transition-colors hover:border-primary/40 hover:bg-accent\"\n    >\n      <div className=\"flex items-center justify-between gap-2 text-[11px] text-muted-foreground\">\n        <span className=\"truncate font-medium text-foreground\">{req.tenantName ?? 'Loja'}</span>\n        <span>{ticketNo(req.number)}</span>\n      </div>\n      <div className=\"truncate text-sm\">{req.subject || KIND_LABEL[req.kind]}</div>\n      <div className=\"flex items-center gap-1.5\">\n        <Badge variant={STATUS_TONE[req.status]}>{STATUS_LABEL[req.status]}</Badge>\n        {req.createdByName && <span className=\"truncate text-[11px] text-muted-foreground\">por {req.createdByName}</span>}\n        {req.messageCount > 0 && <span className=\"ml-auto text-[11px] text-muted-foreground\">{req.messageCount} msg</span>}\n      </div>\n    </button>\n  )\n}\n\nfunction OperatorDetail({ detail, onApplied }: { detail: ConsoleDetail; onApplied: (d: ConsoleDetail | null) => void }) {\n  const [busy, setBusy] = React.useState(false)\n  const [reply, setReply] = React.useState('')\n\n  React.useEffect(() => { setReply('') }, [detail.id])\n\n  async function run(fn: () => Promise<ConsoleDetail | null>, okMsg: string) {\n    setBusy(true)\n    try { onApplied(await fn()); toast.success(okMsg) }\n    catch (e) { toast.error((e as Error)?.message ?? 'Não consegui aplicar.') }\n    finally { setBusy(false) }\n  }\n\n  const activity = (detail.screenSnapshot?.activity ?? null) as Array<{ kind?: string; label?: string; path?: string }> | null\n\n  return (\n    // Two columns, like the CRM deal card: the ticket and its controls on the\n    // left, the conversation and the activity feed on the right.\n    <div className=\"grid gap-5 lg:grid-cols-2 lg:items-start\">\n      {/* ── LEFT: the ticket + operator controls ───────────────────────── */}\n      <div className=\"flex flex-col gap-4\">\n        <section className=\"rounded-xl border bg-card p-5\">\n          <h1 className=\"text-lg font-semibold leading-snug\">{detail.subject || KIND_LABEL[detail.kind]}</h1>\n          <p className=\"mt-1 flex flex-wrap items-center gap-x-2 gap-y-1 text-xs text-muted-foreground\">\n            <span>{KIND_LABEL[detail.kind]}</span>\n            <Badge variant={PRIORITY_TONE[detail.priority]}>{PRIORITY_LABEL[detail.priority]}</Badge>\n            <span>· aberto por <span className=\"font-medium text-foreground\">{detail.createdByName ?? '—'}</span></span>\n          </p>\n          <p className=\"mt-3 whitespace-pre-wrap text-sm leading-relaxed\">{detail.description}</p>\n          {detail.route && <p className=\"mt-2 text-xs text-muted-foreground\">Tela: <span className=\"font-mono\">{detail.route}</span></p>}\n          {detail.attachments.length > 0 && (\n            <div className=\"mt-3 flex flex-wrap gap-2\">\n              {detail.attachments.map((a) => <AttachmentCard key={a.id} att={a} />)}\n            </div>\n          )}\n          {Array.isArray(activity) && activity.length > 0 && (\n            <div className=\"mt-3 border-t pt-3 text-xs\">\n              <div className=\"mb-1 text-muted-foreground\">Trilha até o relato</div>\n              <ol className=\"space-y-0.5\">\n                {activity.map((e, i) => (\n                  <li key={i}>{e.kind === 'action' ? <>clicou <span className=\"font-medium\">\"{e.label}\"</span></> : <><span className=\"font-medium\">{e.label}</span> {e.path && <span className=\"font-mono text-[10px] text-muted-foreground\">{e.path}</span>}</>}</li>\n                ))}\n              </ol>\n            </div>\n          )}\n        </section>\n\n        <div className=\"rounded-xl border bg-card p-4\">\n          <h2 className=\"mb-2 text-[11px] font-semibold uppercase tracking-wider text-muted-foreground\">Andamento</h2>\n          <label className=\"mb-1 block text-xs text-muted-foreground\">Status</label>\n          <Select value={detail.status} onValueChange={(v) => run(() => consoleSetStatus(detail.id, v as SupportStatus), 'Status atualizado')} disabled={busy}>\n            <SelectTrigger><SelectValue /></SelectTrigger>\n            <SelectContent>\n              {STATUS_OPTIONS.map((s) => <SelectItem key={s} value={s}>{STATUS_LABEL[s]}</SelectItem>)}\n            </SelectContent>\n          </Select>\n          <label className=\"mb-1 mt-3 block text-xs text-muted-foreground\">Prioridade</label>\n          <Select value={detail.priority} onValueChange={(v) => run(() => consoleSetPriority(detail.id, v as SupportPriority), 'Prioridade atualizada')} disabled={busy}>\n            <SelectTrigger><SelectValue /></SelectTrigger>\n            <SelectContent>\n              {PRIORITY_ORDER.map((p) => <SelectItem key={p} value={p}>{PRIORITY_LABEL[p]}</SelectItem>)}\n            </SelectContent>\n          </Select>\n        </div>\n\n        <div className=\"rounded-xl border bg-card p-4\">\n          <h2 className=\"mb-2 text-[11px] font-semibold uppercase tracking-wider text-muted-foreground\">Cliente</h2>\n          {/* The client is the store that opened the chamado — already connected\n              by the ticket's tenant_id, shown automatically, not linked by hand. */}\n          <p className=\"text-sm font-medium\">{detail.tenantName ?? 'Loja'}</p>\n          <p className=\"text-xs text-muted-foreground\">Loja que abriu o chamado — vinculada automaticamente.</p>\n          <FixWithClaudeConsole detail={detail} />\n        </div>\n      </div>\n\n      {/* ── RIGHT: conversation + activity feed ─────────────────────────── */}\n      <div className=\"flex flex-col gap-4\">\n        <div className=\"rounded-xl border bg-card p-4\">\n          <h2 className=\"text-[11px] font-semibold uppercase tracking-wider text-muted-foreground\">Conversa com o cliente</h2>\n          {detail.messages.length === 0 ? (\n            <p className=\"mt-2 text-sm text-muted-foreground\">Sem mensagens ainda.</p>\n          ) : (\n            <div className=\"mt-3 space-y-2\">\n              {detail.messages.map((m) => (\n                <div key={m.id} className={m.authorKind === 'team' ? 'flex justify-end' : 'flex justify-start'}>\n                  <div className={`max-w-[85%] rounded-lg px-3 py-2 text-sm ${m.authorKind === 'team' ? 'bg-primary/10' : 'bg-muted'}`}>\n                    <div className=\"whitespace-pre-wrap\">{m.body}</div>\n                    <div className=\"mt-1 text-right text-[10px] text-muted-foreground\">{fmtWhen(m.createdAt)}</div>\n                  </div>\n                </div>\n              ))}\n            </div>\n          )}\n          <div className=\"mt-3 flex items-end gap-2\">\n            <Textarea rows={2} value={reply} onChange={(e) => setReply(e.target.value)} placeholder=\"Responder ao cliente…\" className=\"flex-1\" />\n            <Button disabled={busy || !reply.trim()} onClick={() => run(async () => { const d = await consoleReply(detail.id, reply); setReply(''); return d }, 'Resposta enviada')}>Responder</Button>\n          </div>\n        </div>\n\n        <div className=\"rounded-xl border bg-card p-4\">\n          <h2 className=\"text-[11px] font-semibold uppercase tracking-wider text-muted-foreground\">Atividades</h2>\n          {detail.events.length === 0 ? (\n            <p className=\"mt-2 text-sm text-muted-foreground\">Sem atividades.</p>\n          ) : (\n            <ol className=\"mt-3 space-y-2.5\">\n              {detail.events.map((e) => (\n                <li key={e.id} className=\"flex gap-2 text-xs\">\n                  <span className=\"mt-1 h-1.5 w-1.5 shrink-0 rounded-full bg-muted-foreground/40\" />\n                  <div className=\"min-w-0\">\n                    <div>{eventLine(e.type, e.note)}</div>\n                    <div className=\"text-muted-foreground\">{fmtWhen(e.createdAt)}</div>\n                  </div>\n                </li>\n              ))}\n            </ol>\n          )}\n        </div>\n      </div>\n    </div>\n  )\n}\n\nfunction fmtWhen(iso: string): string {\n  try {\n    return new Date(iso).toLocaleString('pt-BR', { day: '2-digit', month: '2-digit', hour: '2-digit', minute: '2-digit' })\n  } catch { return iso }\n}\n\nfunction FixWithClaudeConsole({ detail }: { detail: ConsoleDetail }) {\n  const [open, setOpen] = React.useState(false)\n  const prompt = React.useMemo(() => (open ? buildFixPrompt(detail, detail.tenantName ?? undefined) : ''), [open, detail])\n  async function copy() {\n    try { await navigator.clipboard.writeText(prompt); toast.success('Prompt copiado') }\n    catch { toast.error('Não consegui copiar.') }\n  }\n  const Spark = (ICON_MAP as Record<string, React.ComponentType<{ className?: string }>>).Sparkles\n  return (\n    <>\n      <Button className=\"mt-3 w-full justify-center gap-2\" onClick={() => setOpen(true)}>\n        {Spark && <Spark className=\"h-4 w-4\" />} Corrigir com Claude\n      </Button>\n      <ModalTask open={open} title=\"Corrigir com Claude\" width=\"min(42rem, 94vw)\" onClose={() => setOpen(false)}>\n        <div className=\"flex flex-col gap-3 p-4\">\n          <p className=\"text-sm text-muted-foreground\">Copie e cole no Claude para investigar e corrigir.</p>\n          <Textarea value={prompt} readOnly rows={14} className=\"font-mono text-xs\" onFocus={(e) => e.currentTarget.select()} />\n          <div className=\"flex justify-end gap-2\">\n            <Button variant=\"outline\" onClick={() => setOpen(false)}>Fechar</Button>\n            <Button onClick={copy}>Copiar prompt</Button>\n          </div>\n        </div>\n      </ModalTask>\n    </>\n  )\n}\n\nfunction AttachmentCard({ att }: { att: SupportAttachment }) {\n  const [url, setUrl] = React.useState<string | null>(null)\n  React.useEffect(() => {\n    let alive = true\n    if ((att.contentType ?? '').startsWith('image/')) void signedUrl(att.storagePath).then((u) => { if (alive) setUrl(u) })\n    return () => { alive = false }\n  }, [att.storagePath, att.contentType])\n  return (\n    <a href={url ?? undefined} target=\"_blank\" rel=\"noreferrer\" className=\"flex items-center gap-2 rounded-lg border bg-card p-2 hover:bg-muted\">\n      {url ? <Thumbnail src={url} alt={att.name} className=\"h-12 w-12 rounded object-cover\" /> : <div className=\"flex h-12 w-12 items-center justify-center rounded bg-muted text-[10px] text-muted-foreground\">anexo</div>}\n      <span className=\"max-w-[10rem] truncate text-xs\">{att.name}</span>\n    </a>\n  )\n}\n\nexport default HelpdeskConsole\n"]}