@escalated-dev/escalated 0.2.1 → 0.4.0

package/src/pages/Admin/Reports.vue

@@ -1,52 +1,101 @@
-<script setup>
-import EscalatedLayout from '../../components/EscalatedLayout.vue';
-import StatsCard from '../../components/StatsCard.vue';
-import { router } from '@inertiajs/vue3';
-
-const props = defineProps({
-    period_days: Number,
-    total_tickets: Number,
-    resolved_tickets: Number,
-    avg_first_response_hours: Number,
-    sla_breach_count: Number,
-    by_status: Object,
-    by_priority: Object,
-});
-
-function changePeriod(days) {
-    router.get(route('escalated.admin.reports'), { days }, { preserveState: true });
-}
-</script>
-
-<template>
-    <EscalatedLayout title="Reports">
-        <div class="mb-6 flex gap-2">
-            <button v-for="d in [7, 30, 90]" :key="d" @click="changePeriod(d)"
-                    :class="['rounded-lg px-3 py-1.5 text-sm', period_days === d ? 'bg-indigo-600 text-white' : 'bg-white text-gray-700 border border-gray-300 hover:bg-gray-50']">
-                Last {{ d }} days
-            </button>
-        </div>
-        <div class="mb-8 grid grid-cols-2 gap-4 md:grid-cols-4">
-            <StatsCard title="Total Tickets" :value="total_tickets" color="indigo" />
-            <StatsCard title="Resolved" :value="resolved_tickets" color="green" />
-            <StatsCard title="Avg First Response" :value="`${avg_first_response_hours}h`" color="yellow" />
-            <StatsCard title="SLA Breaches" :value="sla_breach_count" color="red" />
-        </div>
-        <div class="grid grid-cols-1 gap-6 md:grid-cols-2">
-            <div class="rounded-lg border border-gray-200 bg-white p-4">
-                <h3 class="mb-3 text-sm font-medium text-gray-700">By Status</h3>
-                <div v-for="(count, status) in by_status" :key="status" class="mb-2 flex items-center justify-between">
-                    <span class="text-sm capitalize text-gray-600">{{ status.replace('_', ' ') }}</span>
-                    <span class="text-sm font-medium text-gray-900">{{ count }}</span>
-                </div>
-            </div>
-            <div class="rounded-lg border border-gray-200 bg-white p-4">
-                <h3 class="mb-3 text-sm font-medium text-gray-700">By Priority</h3>
-                <div v-for="(count, priority) in by_priority" :key="priority" class="mb-2 flex items-center justify-between">
-                    <span class="text-sm capitalize text-gray-600">{{ priority }}</span>
-                    <span class="text-sm font-medium text-gray-900">{{ count }}</span>
-                </div>
-            </div>
-        </div>
-    </EscalatedLayout>
-</template>
+<script setup>
+import EscalatedLayout from '../../components/EscalatedLayout.vue';
+import StatsCard from '../../components/StatsCard.vue';
+import { router } from '@inertiajs/vue3';
+
+const props = defineProps({
+    period_days: Number,
+    total_tickets: Number,
+    resolved_tickets: Number,
+    avg_first_response_hours: Number,
+    sla_breach_count: Number,
+    by_status: Object,
+    by_priority: Object,
+    csat: { type: Object, default: () => ({}) },
+});
+
+function changePeriod(days) {
+    router.get(route('escalated.admin.reports'), { days }, { preserveState: true });
+}
+
+function renderStars(rating) {
+    return Array.from({ length: 5 }, (_, i) => i < Math.round(rating) ? 'filled' : 'empty');
+}
+</script>
+
+<template>
+    <EscalatedLayout title="Reports">
+        <div class="mb-6 flex gap-2">
+            <button v-for="d in [7, 30, 90]" :key="d" @click="changePeriod(d)"
+                    :class="['rounded-lg px-3.5 py-1.5 text-sm font-medium transition-all', period_days === d
+                        ? 'bg-gradient-to-r from-cyan-500 to-violet-500 text-white shadow-lg shadow-black/20'
+                        : 'border border-white/10 bg-white/[0.03] text-neutral-400 hover:bg-white/[0.06] hover:text-neutral-200']">
+                Last {{ d }} days
+            </button>
+        </div>
+        <div class="mb-8 grid grid-cols-2 gap-4 md:grid-cols-4">
+            <StatsCard label="Total Tickets" :value="total_tickets" color="indigo" />
+            <StatsCard label="Resolved" :value="resolved_tickets" color="green" />
+            <StatsCard label="Avg First Response" :value="`${avg_first_response_hours}h`" color="yellow" />
+            <StatsCard label="SLA Breaches" :value="sla_breach_count" color="red" />
+        </div>
+        <div class="grid grid-cols-1 gap-6 md:grid-cols-2 lg:grid-cols-3">
+            <div class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-5">
+                <h3 class="mb-4 text-sm font-semibold text-neutral-200">By Status</h3>
+                <template v-if="by_status && Object.keys(by_status).length">
+                    <div v-for="(count, status) in by_status" :key="status" class="mb-2.5 flex items-center justify-between">
+                        <span class="text-sm capitalize text-neutral-400">{{ status.replace('_', ' ') }}</span>
+                        <span class="text-sm font-semibold text-white">{{ count }}</span>
+                    </div>
+                </template>
+                <div v-else class="flex flex-col items-center py-6 text-center">
+                    <svg class="mb-2 h-8 w-8 text-neutral-700" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" d="M3 13.125C3 12.504 3.504 12 4.125 12h2.25c.621 0 1.125.504 1.125 1.125v6.75C7.5 20.496 6.996 21 6.375 21h-2.25A1.125 1.125 0 013 19.875v-6.75zM9.75 8.625c0-.621.504-1.125 1.125-1.125h2.25c.621 0 1.125.504 1.125 1.125v11.25c0 .621-.504 1.125-1.125 1.125h-2.25a1.125 1.125 0 01-1.125-1.125V8.625zM16.5 4.125c0-.621.504-1.125 1.125-1.125h2.25C20.496 3 21 3.504 21 4.125v15.75c0 .621-.504 1.125-1.125 1.125h-2.25a1.125 1.125 0 01-1.125-1.125V4.125z" /></svg>
+                    <p class="text-sm text-neutral-500">No ticket data for this period</p>
+                </div>
+            </div>
+            <div class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-5">
+                <h3 class="mb-4 text-sm font-semibold text-neutral-200">By Priority</h3>
+                <template v-if="by_priority && Object.keys(by_priority).length">
+                    <div v-for="(count, priority) in by_priority" :key="priority" class="mb-2.5 flex items-center justify-between">
+                        <span class="text-sm capitalize text-neutral-400">{{ priority }}</span>
+                        <span class="text-sm font-semibold text-white">{{ count }}</span>
+                    </div>
+                </template>
+                <div v-else class="flex flex-col items-center py-6 text-center">
+                    <svg class="mb-2 h-8 w-8 text-neutral-700" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" d="M3 4.5h14.25M3 9h9.75M3 13.5h5.25m5.25-.75L17.25 9m0 0L21 12.75M17.25 9v12" /></svg>
+                    <p class="text-sm text-neutral-500">No ticket data for this period</p>
+                </div>
+            </div>
+            <!-- CSAT -->
+            <div class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-5">
+                <h3 class="mb-4 text-sm font-semibold text-neutral-200">Customer Satisfaction</h3>
+                <template v-if="csat?.total > 0">
+                    <div class="mb-3 flex items-center gap-2">
+                        <div class="flex items-center gap-0.5">
+                            <svg v-for="(star, i) in renderStars(csat.average)" :key="i"
+                                 class="h-5 w-5" :class="star === 'filled' ? 'text-amber-400' : 'text-neutral-700'"
+                                 fill="currentColor" viewBox="0 0 20 20">
+                                <path d="M9.049 2.927c.3-.921 1.603-.921 1.902 0l1.07 3.292a1 1 0 00.95.69h3.462c.969 0 1.371 1.24.588 1.81l-2.8 2.034a1 1 0 00-.364 1.118l1.07 3.292c.3.921-.755 1.688-1.54 1.118l-2.8-2.034a1 1 0 00-1.175 0l-2.8 2.034c-.784.57-1.838-.197-1.539-1.118l1.07-3.292a1 1 0 00-.364-1.118L2.98 8.72c-.783-.57-.38-1.81.588-1.81h3.461a1 1 0 00.951-.69l1.07-3.292z" />
+                            </svg>
+                        </div>
+                        <span class="text-lg font-bold text-white">{{ csat.average }}</span>
+                        <span class="text-sm text-neutral-500">({{ csat.total }} ratings)</span>
+                    </div>
+                    <div v-if="csat.breakdown && Object.keys(csat.breakdown).length" class="space-y-1.5">
+                        <div v-for="rating in [5, 4, 3, 2, 1]" :key="rating" class="flex items-center gap-2">
+                            <span class="w-3 text-xs text-neutral-500">{{ rating }}</span>
+                            <div class="h-2 flex-1 overflow-hidden rounded-full bg-white/[0.06]">
+                                <div class="h-full rounded-full bg-amber-400" :style="{ width: `${csat.total ? ((csat.breakdown[rating] || 0) / csat.total) * 100 : 0}%` }"></div>
+                            </div>
+                            <span class="w-6 text-right text-xs text-neutral-500">{{ csat.breakdown[rating] || 0 }}</span>
+                        </div>
+                    </div>
+                </template>
+                <div v-else class="flex flex-col items-center py-6 text-center">
+                    <svg class="mb-2 h-8 w-8 text-neutral-700" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" d="M11.48 3.499a.562.562 0 011.04 0l2.125 5.111a.563.563 0 00.475.345l5.518.442c.499.04.701.663.321.988l-4.204 3.602a.563.563 0 00-.182.557l1.285 5.385a.562.562 0 01-.84.61l-4.725-2.885a.563.563 0 00-.586 0L6.982 20.54a.562.562 0 01-.84-.61l1.285-5.386a.562.562 0 00-.182-.557l-4.204-3.602a.563.563 0 01.321-.988l5.518-.442a.563.563 0 00.475-.345L11.48 3.5z" /></svg>
+                    <p class="text-sm text-neutral-500">No ratings for this period</p>
+                </div>
+            </div>
+        </div>
+    </EscalatedLayout>
+</template>

package/src/pages/Admin/Settings.vue

@@ -0,0 +1,260 @@
+<script setup>
+import EscalatedLayout from '../../components/EscalatedLayout.vue';
+import { useForm, usePage } from '@inertiajs/vue3';
+import { computed } from 'vue';
+
+const props = defineProps({ settings: Object });
+const page = usePage();
+
+const form = useForm({
+    guest_tickets_enabled: props.settings.guest_tickets_enabled,
+    allow_customer_close: props.settings.allow_customer_close,
+    auto_close_resolved_after_days: props.settings.auto_close_resolved_after_days,
+    max_attachments_per_reply: props.settings.max_attachments_per_reply,
+    max_attachment_size_kb: props.settings.max_attachment_size_kb,
+    ticket_reference_prefix: props.settings.ticket_reference_prefix,
+    inbound_email_enabled: props.settings.inbound_email_enabled ?? false,
+    inbound_email_adapter: props.settings.inbound_email_adapter ?? 'mailgun',
+    inbound_email_address: props.settings.inbound_email_address ?? '',
+    mailgun_signing_key: props.settings.mailgun_signing_key ?? '',
+    postmark_inbound_token: props.settings.postmark_inbound_token ?? '',
+    ses_region: props.settings.ses_region ?? '',
+    ses_topic_arn: props.settings.ses_topic_arn ?? '',
+    imap_host: props.settings.imap_host ?? '',
+    imap_port: props.settings.imap_port ?? 993,
+    imap_encryption: props.settings.imap_encryption ?? 'ssl',
+    imap_username: props.settings.imap_username ?? '',
+    imap_password: props.settings.imap_password ?? '',
+    imap_mailbox: props.settings.imap_mailbox ?? 'INBOX',
+});
+
+const webhookBaseUrl = computed(() => {
+    const prefix = page.props.escalated?.prefix || 'support';
+    const origin = typeof window !== 'undefined' ? window.location.origin : '';
+    return `${origin}/${prefix}/inbound`;
+});
+
+function submit() {
+    form.post(route('escalated.admin.settings.update'));
+}
+</script>
+
+<template>
+    <EscalatedLayout title="Settings">
+        <form @submit.prevent="submit" class="mx-auto max-w-2xl space-y-6">
+            <!-- General -->
+            <div class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-6">
+                <h3 class="mb-5 text-sm font-semibold text-white">General</h3>
+                <div class="space-y-5">
+                    <label class="flex items-center justify-between">
+                        <div>
+                            <span class="text-sm font-medium text-neutral-200">Guest Tickets</span>
+                            <p class="mt-0.5 text-xs text-neutral-500">Allow visitors to submit tickets without signing in</p>
+                        </div>
+                        <button type="button" @click="form.guest_tickets_enabled = !form.guest_tickets_enabled"
+                                :class="['relative inline-flex h-6 w-11 shrink-0 cursor-pointer rounded-full border-2 border-transparent transition-colors',
+                                         form.guest_tickets_enabled ? 'bg-emerald-500' : 'bg-neutral-700']">
+                            <span :class="['pointer-events-none inline-block h-5 w-5 transform rounded-full bg-white shadow ring-0 transition-transform',
+                                           form.guest_tickets_enabled ? 'translate-x-5' : 'translate-x-0']" />
+                        </button>
+                    </label>
+
+                    <label class="flex items-center justify-between">
+                        <div>
+                            <span class="text-sm font-medium text-neutral-200">Allow Customer Close</span>
+                            <p class="mt-0.5 text-xs text-neutral-500">Let customers close their own tickets</p>
+                        </div>
+                        <button type="button" @click="form.allow_customer_close = !form.allow_customer_close"
+                                :class="['relative inline-flex h-6 w-11 shrink-0 cursor-pointer rounded-full border-2 border-transparent transition-colors',
+                                         form.allow_customer_close ? 'bg-emerald-500' : 'bg-neutral-700']">
+                            <span :class="['pointer-events-none inline-block h-5 w-5 transform rounded-full bg-white shadow ring-0 transition-transform',
+                                           form.allow_customer_close ? 'translate-x-5' : 'translate-x-0']" />
+                        </button>
+                    </label>
+
+                    <div>
+                        <label class="block text-sm font-medium text-neutral-200">Auto-close resolved tickets after</label>
+                        <p class="mt-0.5 text-xs text-neutral-500">Days after resolution before auto-closing (0 to disable)</p>
+                        <div class="mt-2 flex items-center gap-2">
+                            <input v-model.number="form.auto_close_resolved_after_days" type="number" min="0" max="365"
+                                   class="w-24 rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
+                            <span class="text-sm text-neutral-500">days</span>
+                        </div>
+                    </div>
+                </div>
+            </div>
+
+            <!-- Limits -->
+            <div class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-6">
+                <h3 class="mb-5 text-sm font-semibold text-white">Limits</h3>
+                <div class="space-y-5">
+                    <div>
+                        <label class="block text-sm font-medium text-neutral-200">Max attachments per reply</label>
+                        <input v-model.number="form.max_attachments_per_reply" type="number" min="1" max="20"
+                               class="mt-2 w-24 rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
+                    </div>
+                    <div>
+                        <label class="block text-sm font-medium text-neutral-200">Max attachment size</label>
+                        <div class="mt-2 flex items-center gap-2">
+                            <input v-model.number="form.max_attachment_size_kb" type="number" min="512" max="102400" step="512"
+                                   class="w-32 rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
+                            <span class="text-sm text-neutral-500">KB ({{ Math.round(form.max_attachment_size_kb / 1024) }} MB)</span>
+                        </div>
+                    </div>
+                </div>
+            </div>
+
+            <!-- Tickets -->
+            <div class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-6">
+                <h3 class="mb-5 text-sm font-semibold text-white">Tickets</h3>
+                <div class="space-y-5">
+                    <div>
+                        <label class="block text-sm font-medium text-neutral-200">Reference Prefix</label>
+                        <p class="mt-0.5 text-xs text-neutral-500">Prefix for ticket references (e.g. ESC produces ESC-00001)</p>
+                        <input v-model="form.ticket_reference_prefix" type="text" maxlength="10"
+                               class="mt-2 w-32 rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 uppercase focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
+                    </div>
+                </div>
+            </div>
+
+            <!-- Inbound Email -->
+            <div class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-6">
+                <h3 class="mb-5 text-sm font-semibold text-white">Inbound Email</h3>
+                <div class="space-y-5">
+                    <label class="flex items-center justify-between">
+                        <div>
+                            <span class="text-sm font-medium text-neutral-200">Inbound Email</span>
+                            <p class="mt-0.5 text-xs text-neutral-500">Allow creating and replying to tickets via email</p>
+                        </div>
+                        <button type="button" @click="form.inbound_email_enabled = !form.inbound_email_enabled"
+                                :class="['relative inline-flex h-6 w-11 shrink-0 cursor-pointer rounded-full border-2 border-transparent transition-colors',
+                                         form.inbound_email_enabled ? 'bg-emerald-500' : 'bg-neutral-700']">
+                            <span :class="['pointer-events-none inline-block h-5 w-5 transform rounded-full bg-white shadow ring-0 transition-transform',
+                                           form.inbound_email_enabled ? 'translate-x-5' : 'translate-x-0']" />
+                        </button>
+                    </label>
+
+                    <template v-if="form.inbound_email_enabled">
+                        <div>
+                            <label class="block text-sm font-medium text-neutral-200">Email Provider</label>
+                            <p class="mt-0.5 text-xs text-neutral-500">How inbound emails are received</p>
+                            <select v-model="form.inbound_email_adapter"
+                                    class="mt-2 w-48 rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10">
+                                <option value="mailgun">Mailgun</option>
+                                <option value="postmark">Postmark</option>
+                                <option value="ses">AWS SES</option>
+                                <option value="imap">IMAP</option>
+                            </select>
+                        </div>
+
+                        <div>
+                            <label class="block text-sm font-medium text-neutral-200">Support Email Address</label>
+                            <p class="mt-0.5 text-xs text-neutral-500">The email address customers will send emails to (e.g. support@example.com)</p>
+                            <input v-model="form.inbound_email_address" type="email" placeholder="support@example.com"
+                                   class="mt-2 w-full max-w-sm rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
+                        </div>
+
+                        <!-- Mailgun -->
+                        <template v-if="form.inbound_email_adapter === 'mailgun'">
+                            <div>
+                                <label class="block text-sm font-medium text-neutral-200">Signing Key</label>
+                                <input v-model="form.mailgun_signing_key" type="password"
+                                       class="mt-2 w-full max-w-sm rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
+                            </div>
+                            <div>
+                                <label class="block text-sm font-medium text-neutral-200">Webhook URL</label>
+                                <p class="mt-0.5 text-xs text-neutral-500">Configure this URL in your Mailgun dashboard</p>
+                                <input :value="`${webhookBaseUrl}/mailgun`" type="text" readonly
+                                       class="mt-2 w-full max-w-lg rounded-lg border border-white/10 bg-neutral-950/50 px-3 py-2 text-sm text-neutral-400 select-all cursor-default focus:outline-none" />
+                            </div>
+                        </template>
+
+                        <!-- Postmark -->
+                        <template v-if="form.inbound_email_adapter === 'postmark'">
+                            <div>
+                                <label class="block text-sm font-medium text-neutral-200">Inbound Token</label>
+                                <input v-model="form.postmark_inbound_token" type="password"
+                                       class="mt-2 w-full max-w-sm rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
+                            </div>
+                            <div>
+                                <label class="block text-sm font-medium text-neutral-200">Webhook URL</label>
+                                <p class="mt-0.5 text-xs text-neutral-500">Configure this URL in your Postmark server settings</p>
+                                <input :value="`${webhookBaseUrl}/postmark`" type="text" readonly
+                                       class="mt-2 w-full max-w-lg rounded-lg border border-white/10 bg-neutral-950/50 px-3 py-2 text-sm text-neutral-400 select-all cursor-default focus:outline-none" />
+                            </div>
+                        </template>
+
+                        <!-- AWS SES -->
+                        <template v-if="form.inbound_email_adapter === 'ses'">
+                            <div>
+                                <label class="block text-sm font-medium text-neutral-200">Region</label>
+                                <input v-model="form.ses_region" type="text" placeholder="us-east-1"
+                                       class="mt-2 w-48 rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
+                            </div>
+                            <div>
+                                <label class="block text-sm font-medium text-neutral-200">Topic ARN</label>
+                                <input v-model="form.ses_topic_arn" type="text" placeholder="arn:aws:sns:us-east-1:123456789:ses-inbound"
+                                       class="mt-2 w-full max-w-lg rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
+                            </div>
+                            <div>
+                                <label class="block text-sm font-medium text-neutral-200">Webhook URL</label>
+                                <p class="mt-0.5 text-xs text-neutral-500">Configure this URL as your SNS subscription endpoint</p>
+                                <input :value="`${webhookBaseUrl}/ses`" type="text" readonly
+                                       class="mt-2 w-full max-w-lg rounded-lg border border-white/10 bg-neutral-950/50 px-3 py-2 text-sm text-neutral-400 select-all cursor-default focus:outline-none" />
+                            </div>
+                        </template>
+
+                        <!-- IMAP -->
+                        <template v-if="form.inbound_email_adapter === 'imap'">
+                            <div>
+                                <label class="block text-sm font-medium text-neutral-200">Host</label>
+                                <input v-model="form.imap_host" type="text" placeholder="imap.example.com"
+                                       class="mt-2 w-full max-w-sm rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
+                            </div>
+                            <div class="flex items-end gap-4">
+                                <div>
+                                    <label class="block text-sm font-medium text-neutral-200">Port</label>
+                                    <input v-model.number="form.imap_port" type="number" min="1" max="65535"
+                                           class="mt-2 w-24 rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
+                                </div>
+                                <div>
+                                    <label class="block text-sm font-medium text-neutral-200">Encryption</label>
+                                    <select v-model="form.imap_encryption"
+                                            class="mt-2 w-28 rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10">
+                                        <option value="ssl">SSL</option>
+                                        <option value="tls">TLS</option>
+                                        <option value="none">None</option>
+                                    </select>
+                                </div>
+                            </div>
+                            <div>
+                                <label class="block text-sm font-medium text-neutral-200">Username</label>
+                                <input v-model="form.imap_username" type="text"
+                                       class="mt-2 w-full max-w-sm rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
+                            </div>
+                            <div>
+                                <label class="block text-sm font-medium text-neutral-200">Password</label>
+                                <input v-model="form.imap_password" type="password"
+                                       class="mt-2 w-full max-w-sm rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
+                            </div>
+                            <div>
+                                <label class="block text-sm font-medium text-neutral-200">Mailbox</label>
+                                <input v-model="form.imap_mailbox" type="text" placeholder="INBOX"
+                                       class="mt-2 w-48 rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
+                            </div>
+                        </template>
+                    </template>
+                </div>
+            </div>
+
+            <!-- Submit -->
+            <div class="flex items-center justify-end gap-3">
+                <span v-if="form.recentlySuccessful" class="text-sm text-emerald-400">Saved.</span>
+                <button type="submit" :disabled="form.processing"
+                        class="rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-5 py-2 text-sm font-medium text-white shadow-lg shadow-black/20 transition-all hover:from-cyan-400 hover:to-violet-400 disabled:opacity-50">
+                    {{ form.processing ? 'Saving...' : 'Save Settings' }}
+                </button>
+            </div>
+        </form>
+    </EscalatedLayout>
+</template>

package/src/pages/Admin/SlaPolicies/Form.vue

@@ -25,47 +25,48 @@ function submit() {
 
 <template>
     <EscalatedLayout :title="policy ? 'Edit SLA Policy' : 'New SLA Policy'">
-        <form @submit.prevent="submit" class="mx-auto max-w-lg space-y-4 rounded-lg border border-gray-200 bg-white p-6">
+        <form @submit.prevent="submit" class="mx-auto max-w-lg space-y-5 rounded-xl border border-white/[0.06] bg-neutral-900/60 p-6">
             <div>
-                <label class="block text-sm font-medium text-gray-700">Name</label>
-                <input v-model="form.name" type="text" required class="mt-1 w-full rounded-lg border-gray-300 shadow-sm" />
+                <label class="block text-sm font-medium text-neutral-300">Name</label>
+                <input v-model="form.name" type="text" required class="mt-1 w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
             </div>
             <div>
-                <label class="block text-sm font-medium text-gray-700">Description</label>
-                <textarea v-model="form.description" rows="2" class="mt-1 w-full rounded-lg border-gray-300 shadow-sm"></textarea>
+                <label class="block text-sm font-medium text-neutral-300">Description</label>
+                <textarea v-model="form.description" rows="2" class="mt-1 w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"></textarea>
             </div>
             <div>
-                <h3 class="mb-2 text-sm font-medium text-gray-700">First Response Hours (by priority)</h3>
-                <div class="grid grid-cols-2 gap-2">
+                <h3 class="mb-2 text-sm font-medium text-neutral-300">First Response Hours (by priority)</h3>
+                <div class="grid grid-cols-2 gap-3">
                     <div v-for="p in priorities" :key="p">
-                        <label class="text-xs capitalize text-gray-500">{{ p }}</label>
-                        <input v-model.number="form.first_response_hours[p]" type="number" step="0.5" min="0" class="w-full rounded border-gray-300 text-sm" />
+                        <label class="text-xs capitalize text-neutral-400">{{ p }}</label>
+                        <input v-model.number="form.first_response_hours[p]" type="number" step="0.5" min="0" class="w-full rounded-lg border border-white/10 bg-neutral-950 px-2 py-1.5 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
                     </div>
                 </div>
             </div>
             <div>
-                <h3 class="mb-2 text-sm font-medium text-gray-700">Resolution Hours (by priority)</h3>
-                <div class="grid grid-cols-2 gap-2">
+                <h3 class="mb-2 text-sm font-medium text-neutral-300">Resolution Hours (by priority)</h3>
+                <div class="grid grid-cols-2 gap-3">
                     <div v-for="p in priorities" :key="p">
-                        <label class="text-xs capitalize text-gray-500">{{ p }}</label>
-                        <input v-model.number="form.resolution_hours[p]" type="number" step="0.5" min="0" class="w-full rounded border-gray-300 text-sm" />
+                        <label class="text-xs capitalize text-neutral-400">{{ p }}</label>
+                        <input v-model.number="form.resolution_hours[p]" type="number" step="0.5" min="0" class="w-full rounded-lg border border-white/10 bg-neutral-950 px-2 py-1.5 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
                     </div>
                 </div>
             </div>
             <label class="flex items-center gap-2">
-                <input v-model="form.business_hours_only" type="checkbox" class="rounded border-gray-300" />
-                <span class="text-sm text-gray-700">Business hours only</span>
+                <input v-model="form.business_hours_only" type="checkbox" class="rounded border-white/20 bg-neutral-900 text-white focus:ring-white/10" />
+                <span class="text-sm text-neutral-300">Business hours only</span>
             </label>
             <label class="flex items-center gap-2">
-                <input v-model="form.is_default" type="checkbox" class="rounded border-gray-300" />
-                <span class="text-sm text-gray-700">Default policy</span>
+                <input v-model="form.is_default" type="checkbox" class="rounded border-white/20 bg-neutral-900 text-white focus:ring-white/10" />
+                <span class="text-sm text-neutral-300">Default policy</span>
             </label>
             <label class="flex items-center gap-2">
-                <input v-model="form.is_active" type="checkbox" class="rounded border-gray-300" />
-                <span class="text-sm text-gray-700">Active</span>
+                <input v-model="form.is_active" type="checkbox" class="rounded border-white/20 bg-neutral-900 text-white focus:ring-white/10" />
+                <span class="text-sm text-neutral-300">Active</span>
             </label>
             <div class="flex justify-end">
-                <button type="submit" :disabled="form.processing" class="rounded-lg bg-indigo-600 px-4 py-2 text-sm font-medium text-white hover:bg-indigo-700 disabled:opacity-50">
+                <button type="submit" :disabled="form.processing"
+                        class="rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-5 py-2 text-sm font-medium text-white shadow-lg shadow-black/20 transition-all hover:from-cyan-400 hover:to-violet-400 disabled:opacity-50">
                     {{ policy ? 'Update' : 'Create' }}
                 </button>
             </div>

package/src/pages/Admin/SlaPolicies/Index.vue

@@ -14,34 +14,42 @@ function destroy(id) {
 <template>
     <EscalatedLayout title="SLA Policies">
         <div class="mb-4 flex justify-end">
-            <Link :href="route('escalated.admin.sla-policies.create')" class="rounded-lg bg-indigo-600 px-4 py-2 text-sm font-medium text-white hover:bg-indigo-700">
+            <Link :href="route('escalated.admin.sla-policies.create')"
+                  class="rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-4 py-2 text-sm font-medium text-white shadow-lg shadow-black/20 transition-all hover:from-cyan-400 hover:to-violet-400">
                 Add Policy
             </Link>
         </div>
-        <div class="overflow-hidden rounded-lg border border-gray-200 bg-white">
-            <table class="min-w-full divide-y divide-gray-200">
-                <thead class="bg-gray-50">
-                    <tr>
-                        <th class="px-4 py-3 text-left text-xs font-medium uppercase text-gray-500">Name</th>
-                        <th class="px-4 py-3 text-left text-xs font-medium uppercase text-gray-500">Default</th>
-                        <th class="px-4 py-3 text-left text-xs font-medium uppercase text-gray-500">Business Hours</th>
-                        <th class="px-4 py-3 text-left text-xs font-medium uppercase text-gray-500">Tickets</th>
-                        <th class="px-4 py-3 text-left text-xs font-medium uppercase text-gray-500">Active</th>
-                        <th class="px-4 py-3 text-right text-xs font-medium uppercase text-gray-500">Actions</th>
+        <div class="overflow-hidden rounded-xl border border-white/[0.06] bg-neutral-900/60">
+            <table class="min-w-full divide-y divide-white/[0.06]">
+                <thead>
+                    <tr class="bg-white/[0.02]">
+                        <th class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-neutral-500">Name</th>
+                        <th class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-neutral-500">Default</th>
+                        <th class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-neutral-500">Business Hours</th>
+                        <th class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-neutral-500">Tickets</th>
+                        <th class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-neutral-500">Active</th>
+                        <th class="px-4 py-3 text-right text-[11px] font-semibold uppercase tracking-wider text-neutral-500">Actions</th>
                     </tr>
                 </thead>
-                <tbody class="divide-y divide-gray-200">
-                    <tr v-for="policy in policies" :key="policy.id">
-                        <td class="px-4 py-3 text-sm font-medium text-gray-900">{{ policy.name }}</td>
-                        <td class="px-4 py-3 text-sm">{{ policy.is_default ? 'Yes' : 'No' }}</td>
-                        <td class="px-4 py-3 text-sm">{{ policy.business_hours_only ? 'Yes' : 'No' }}</td>
-                        <td class="px-4 py-3 text-sm text-gray-500">{{ policy.tickets_count }}</td>
+                <tbody class="divide-y divide-white/[0.04]">
+                    <tr v-if="!policies?.length">
+                        <td colspan="6" class="px-4 py-12 text-center">
+                            <svg class="mx-auto mb-3 h-8 w-8 text-neutral-700" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" d="M12 6v6h4.5m4.5 0a9 9 0 11-18 0 9 9 0 0118 0z" /></svg>
+                            <p class="text-sm text-neutral-500">No SLA policies yet</p>
+                            <p class="mt-1 text-xs text-neutral-600">Define response and resolution time targets</p>
+                        </td>
+                    </tr>
+                    <tr v-for="policy in policies" :key="policy.id" class="transition-colors hover:bg-white/[0.03]">
+                        <td class="px-4 py-3 text-sm font-medium text-neutral-200">{{ policy.name }}</td>
+                        <td class="px-4 py-3 text-sm text-neutral-400">{{ policy.is_default ? 'Yes' : 'No' }}</td>
+                        <td class="px-4 py-3 text-sm text-neutral-400">{{ policy.business_hours_only ? 'Yes' : 'No' }}</td>
+                        <td class="px-4 py-3 text-sm text-neutral-400">{{ policy.tickets_count }}</td>
                         <td class="px-4 py-3 text-sm">
-                            <span :class="policy.is_active ? 'text-green-600' : 'text-gray-400'">{{ policy.is_active ? 'Yes' : 'No' }}</span>
+                            <span :class="policy.is_active ? 'text-emerald-400' : 'text-neutral-500'">{{ policy.is_active ? 'Yes' : 'No' }}</span>
                         </td>
                         <td class="px-4 py-3 text-right text-sm">
-                            <Link :href="route('escalated.admin.sla-policies.edit', policy.id)" class="text-indigo-600 hover:text-indigo-900">Edit</Link>
-                            <button @click="destroy(policy.id)" class="ml-3 text-red-600 hover:text-red-900">Delete</button>
+                            <Link :href="route('escalated.admin.sla-policies.edit', policy.id)" class="text-neutral-300 hover:text-white">Edit</Link>
+                            <button @click="destroy(policy.id)" class="ml-3 text-rose-400 hover:text-rose-300">Delete</button>
                         </td>
                     </tr>
                 </tbody>